Bud Clary Ford of Moses Lake

Way to go!

First, someone answered the phone when I called to make an appointment.Second, I received an e-mail confirming my appointment.Third, the service took place in a reasonable amount of time.Fourth, the people were friendly and efficient.We were very pleased with our experience. Thank you! : - )

Ford's reviewing

You guys are truly professional, I'm very happy with your services.

clean facilities

I sure hope that the service job was better than the visual inspection. The windshield has a small crack in it, about 1/2 in., but it was not listed on the service report nor was anything said. I guess time will tell. They found things that they could charge for, and I sure appreciated that as we are leaving on a month long trip on Wednesday. Thanks Don Morin

F-150 breaks noise

Good service and fast respond, hope next time they find the problem on my truck breaks

Service

Great people in service department. What more can I say

They had the car I wanted.

I purchased a 2016 Ford Escape. They were the first ones to reply to my internet search. They person who helped me was very knowledgeable about all the cars.

Ford Service

thanks. Cindy and Luis are nice and tried very hard to please me.

Great sales people and facility

Ford focus, great sales people, and help locate the vehicle wanted

Ford of Moses Lake review

As usual, the folks at Moses Lake were professional, efficient, and informative. I was under a bit of a time crunch and they got me out of here in plenty of time.

Great Speedy Service

Arrived early for appointment and you were able to get me in earlier, which I greatly appreciate!

fixed the AC

The staff was very helpful. They fixed the truck and the problem that it was having with the air conditioning.

My best car-buying experience EVER!

This was the easiest car purchase I've ever made. No hassles or heavy-handedness. I was treated very well start to finish. Thank you!

On schedule and proficient

The vehicle is 'new' ownership for me and I was interested in ascertaining the car's condition. Still in process of determining source of oil leak before dismantle of engine or other parts. Prudent process to minimize unnecessary repairs/replacement of parts.

Oil change

Everyone was helpful and answered all my questions about detailing my car and to make another appointment and that you do have shuttle service if needed. Thanks for a great experience. Gloria R.O. Vorhies

Oil Change

Staff is always very frindly and accommodating. Price is on par with any local shop that I have found (at least for oil changes) waiting room is clean and comfortable. This is my second oil change here and I will make it my regular oil change shop, I drive a fusion SE. Thanks Guys (and gals)

Great

2015 Ford Focus. The manager was wonderful and very knowledgeable. The service department has always been very helpful and courteous!

Great service

Great customer service. Service was really helpful.

Great Treatment

These guys always treat my wife and I right, good service and very reasonable time to complete them. Also always quick to respond to requests.

awesome timely service

I drive a lot for my work, my time is very important and limited to deal with trading off my truck every 3 years or so. Abel and Jason worked with me via email and phone to make my transition in to my new f150 flawless and timely. Thank you guys for working with my hectic schedule.

Service Department

Ford 150They were very helpful And friendly 000000000000000000.

Clean facility, average Customer service

I purchased a dodge magnum. All ford wants to do is oil changes. Anything else they want me to go to dodge even though I purchased extended warranty with ford. If you don't want to service dodges then don't offer warranties on them.

Vehicle Repair

The staff was great and understands the value in a good service department!

Excellent service and follow up.

Refreshing to have knowlegable help. Great experience.

Great pickup

It was a great experience. Gabriel Garza was my salesman and he was very friendly and helpfull. Great job. ??. It doesn't happen everyday that you have a great experience in buying a car. Thank you!!!

Excellent service

We bought Ford F-150 from bud clary and the staff was very helpful and they answered all of our questions and we are 110% satisfied with our experience with bud clary??

Happy with the service I received

The service was great this time. Thanks for bringing me back to work so I wasn't late from lunch.

Excellent

The service dept is top notice and did an excellent job getting my work van in and serviced right away. Thank you for an excellent job well done!!!

Service

Staff are friendly, efficient and fast. I am so glad I bought my car at Bud Clary in Moses Lake. Thank you for the great service.

Don Morin

Every one was extreamlay friendly and helpful. will be back.

good service

I have a 2015 Taurus that I have Had a lot of fuel pump problems with, Moses Lake Ford has done a good job fixing it. I am getting tired of going through the process of getting it fixed.I live 30 miles from Moses Lake,so it involves a trip over for diagnosis then another day for service and after three times it gets a little irritating.

Informative Employees

I really appreciate Cindy's help in the service department. She was really informative in helping me navigate though an issue I'd never dealt with before.

F150 service

Service to my 2013 F 150 was fast and very good, thanks to the service staff.

Great service

I got a Ford Focus. I had a trade with a lien against it and the staff was really nice, friendly and what I would expect. I have a previous bad experience with a local dealer and I was happy to come over and find out I do not need to worry about anything. Which is what I wanted.

Fair service.

There was no coffee. The T.V. was way too loud. WIFI didn't connect well.

service

cleaned inside windows and floor thanks, as they were very dirty

Thanks Jake Freeman

Jake Freeman was excellent. Best salesman I've had. Sold me a can over the phone, paid, and delivered right to my door. Thank you Jake!Kevin SnyderContinental Carpet Cleaning and Restoration

Oil change

They changed the oil in my Ford F150 and did a good job at a reasonable price

Recently Purchased Vehicle

Gaberial and the guy's at Moses Lake Ford sure went the extra mile on our recent purchase! I recommend that anybody looking to buy a new vehicle or used one,check with our local Ford Dealership. I'm sure you will agree it is a great experience

Good service

I bought an used Acadia 2007 looks great but no one tell us that the back door does not work properly , I discovery that after purchased it. Now I have to pay for fix it.

Affordable oil change

I had an oil change and they attempted to sync my winter tires. One sensor was bad on one tire they didn't tell me which one though. I loved that my car was washed, great addition to the service. Thanks.

Professional, Attentive and Friendly

What I liked about Bud Clary was their persistence. I had reached out to a couple of other dealerships and I didnt get the attention I needed from them. Kayla gave me her personal cell which I really liked and set up a meeting the next day after work hours. The first vehicle didn't work out for me price wise but they already had one on mind that was similar which I actually liked a lot more especially since it was in my price range. They weren't pushy, respected where I wanted to keep my monthly payments and appraised my trade in while I was test driving. The finance person ended up getting me a great deal when it came time to finance. Overall I would go again and recommend to others. The only drawbacks? They could use an area for kids to wait, maybe make it more warm and cozy. Also when they checked out my trade in they weren't careful about putting things back the way they were and some things got stuck and I just ended up leaving them behind (messy car problems). I think they could have gone down on the price especially after checking out the Kelly blue book, and the finance manager really tried to push the extras which I was not interested in at all. Also I noticed both vehicles I test drove were only a quarter tank full, a full tank would have been a nice thank you especially in the freezing temps. Overall I liked them, they were all friendly and helpful. Nice not to have to travel out of town as well and keep it local. Love my vehicle as well

Vehicle service

Pleasant customer service. Couldn't loosen the lug nuts on my tires to rotate the tires.

Service Department

Your service department was professional, courteous and timely. I drove from Wenatchee because the dealership here there serviec department is in a shambles. Thanks very much for the service and I have already recommended your dealership to others for there service needs.

Truth in advertising

I purchased the 3 oil changes, 3 car washers, 3 tire rotation for 100. And purchased 4 new tires. I used my oil change at same time I got tires. But my car was still dirty when I picked it back up. Little disappointed

Great service, friendly staff, amazing new area.

Very friendly service department and crew, keep up the great work

2011 Nissan Frontier

I purchase a 2011 Nissan Frontier from the Pioneer store in Moses Lake November 15th. The staff was extremely helpful, didn't push and allowed me time to think over the purchase. Kayla and her sister were pleasant to work with; they knew the answers to my questions and perceptive on my feelings. It is hard to find a car dealership that will work with women without being patronizing, domineering or pushy. It is refreshing to know that we did not have to go out of town to find such service. Thank you!p.s. My daughter and I did get to go up to the mountains and try out the 4-wheel drive in the snow! Such a blast!

Ford company

There were very nice . The service person came out and set up my Bluetooth for me on my car . That as nice .

Outstanding experience!!!

Pleasant greeting, prompt service, modern facility. Car wash a plus!!!

Vehicle service

Upon arrival I was greeted at my car & asked what I was there for. Advised them to finish a recall. All were very friendly & helpful

great place

2012 ford Taurus love the car the staff was great will buy there again

service

service was as good as I thought it should be. waiting area was clean and comfortable

Great service

Fast, friendly, service. Sadie is a very lovely young lady back in your service department.

Friendly professional staff

I brought my vehicle in for an oil change and was treated personally and professionally.

Super service

From the moment I got there Brandon and Stacie are very helpful the best service in ever had

Diesel Transmission Service

Great service! Will defintley be back. Repair completed on time & price quoted was correct.

Buyer

I purchased a F250 Lariat. Abel Guerra was absolutely amazing. He was helpful with everything from the paperwork to the technical abilities and set-up of the vehicle.

Service Review

The staff is very friendly and nice. I had my tires rotated. I got my oil changed a while back and they rotated my tires and I had ask them not to do so. So I was bringing my vehicle back to get the tires rotated back. They need to be more careful on wiping the windows of the vehicle after washing. My windows were so streaked it was awful. Although I do appreciate them washing the vehicle for me.

OUTSTANDINGLY STELLAR JOB!!

I purchased a new 2015 F-250, 3 weeks and 840 miles later it was in the shop. not a great way to start a new purchase. Cindi (the service writer) took great care of me during the 3 weeks it was going to be in the shop. The parts to fix my new truck were almost a month out on back order. Cindi and Jake F.(the sales man) had great comunication with we and rented me a car to drive. I had a camping trip planned and Cindi rented a truck for me to pull my trailer with so my plans were not disrupted at all.. Moses lake ford did an AWESOME job in dealing with this. The parts arvied a week early and they rushed to get me back into my new truck. I want to thank them for going above and beyond. I have always been a dodge guy and the day my truck broke i really regreted buying a Ford. After Cindi and Jake took care of me I an very happy to know that customer service is alive and well at Moses Lake Ford.. You have a new customer for LIFE. Keep up the great work and thank you for all you do!Michael Stevens

Great service

Great service! Remodel turned out very nice! Love that you get a complimentary car wash!

Review Ford of Moses Lake

Traded in a 2013 Honda Pilot for a 2010 Ford Escape. Described to Gabriel what we were looking for and he got right on it. No pressure but very helpful and accommodating.I felt like all of the staff was extremely polite and gave excellent expedient service. I would also like to mention Rudy and Kelsy who also helped us. I don't know who did the detailing on this car but it was excellent!I have bought bought 6 cars over the years from this local dealership,2 of them used and the rest brand new. I am a very satisfied customer!

Ford F150 Oil Change

The young lady that took care of the paperwork was very friendly and courteous. I will however not be taking advantage of the free car wash. My truck had spots all over it and my drivers side window, the window on the door behind my door and my left hand side back slider were damaged by the car wash machine (scratches and gouges I believe from whatever rotating devices may have touched my windows). I will point this out to you if you like. Other than this it was a really good experience.

A title for what????

The dealership needs to understand that THEY DO NOT SCHEDULE THE APPOINTMENTS WITHOUT APPROVAL FROM THE CUSTOMER! Even if they "prefer" to perform the particular service within the first 30 days from sale, their preference may not necessarily work for the customer.

owner

My Ford was in for an oil change and recall work done. All was done just fine. But it would be nice if they turned my lights back on to auto and turned the radio back to the setting it was on. Other wise great service.

Great service

Took our car to gt a set of keys done had a grest service nd good communication will be takin more of our cars to bud clarys ford everyone ws really helpfull thank u

Great service

The team was great!!! Thank you! The team was great!!! Thank you!

Best Service Department

Had my Escape serviced and it was less than what I was quoted by another local repair shop. Greatly appreciated the honesty and how fast I got in and out.

Great Service. Great Staff

Came in to get my 2010 F-150 serviced. Walked around lot and took a 2015 for a test drive. These guys offered me a great price for trade and worked a deal with payments to fit my budget. Drove home with a brand new Ford F-150. Process was simple and the staff was great.

fantastic customer service

The staff was very helpful and made sure I was set on what I needed done and did an excellent job expediting the process. I was very pleased with the level of customer service that this team delivered and am very pleased to be a returning customer for all future oil changes. The only complaint (not a big one) Is the ability to get through the main telephone line. I ended up driving down and setting up an appointment face to face as I was unable to get through to service as no one answered on several occasions.

Fast and friendly Truck buying

Jake Freeman was outstanding. Very knowledgeable in all aspects of the 2015 Ford f-250. The whole team did a great job. Very plesant Truck buying experiance.

Ford f-150

I appreciated the straight forward approach to pricing and availability. Communication could have been a little more timely but caused no issues.

Fantastic Service.

Service was Great .. I'm a repeat customer.. I bought a 2015 Ford Escape .... I'm Very happy with everything from start to finish . Thank you Bud Clary staff.

Easy no pressure buying experience

My wife and I bought a new f350 lariat. The staff at the Moses lake bud clary was extremely helpful finding the truck we wanted and were not pushy at all which is very hard to find at a dealership and I have walked out of a few because I didn't like the salesmans pushy attitudes,but these guys were great to deal with. I will definitely deal with them again and recommend other people to as well. They also followed up after we received the truck to make sure we were complete happy with it.

Great experience

Our experience was wonderful. It was hassle free and the staff was very friendly.

Good service

My salesman was very nice and helpful, Thank you and Thanks to the whole team working on a better deal for me. Yes, it was good experience and I love my Edge. Thank you Gloria VorhiesI will stop in for the codes for the door soon.

Great place to do business.

You did the job that I wanted you to do and gave me tips on what else needed to be done plus gave me a ride home when I dropped my truck off and picked me up when it was done. Guess you can't ask for more than that.

July 2015

For the third time in three years, my Lug Nut KEY has turned up missing. I can only blame myself for not ensuring it is there after receiving service, However each time it has turned up missing, IT is after getting it serviced at a FORD Dealership. Not a pleasant feeling driving around knowing I can't change a flat if I had one due to a missing key. 2012 FORD Expedition Limited, Very helpful pleasant staff. Even so, I am not happy about the Missing Lug Nut Key!

Service was great!

We purchased a 2014 Ford Mustang & were pleased with the service. All staff were courteous, friendly and easy to work with. The manager was expecially helpful, making us feel comfortable while we awaited the loan paperwork to be drawn up. He was willing to work with us on the price of the vehicle, making the purchase possible.

Good Buying Experience

I bought a 2015 Ford Mustang GT. The service was good. Most of everything I needed to know they told me. The staff was ok. I felt like they didn't treat me as a normal customer because of my age.

Excellent Service Department & Dealership

Bought an F150 from Bud Clary. Have brought it in for regular service and the experience has been great. Really good people and excellent service.highly recommended.

I came into Bud Clary Ford of Moses Lake unsure of what I...

I came into Bud Clary Ford of Moses Lakeunsure of what I needed for my growing family. I was greeted by Jacob, who was very friendly and knowledgeable.We sat down, and I described my situation of not having much money but needing something reliable and big enough tocomfortably accomadate my wife and three kids.I hadn't even thought about a certified pre-owned carand ended up saving money and getting a vehicle with all the space and warranty I needed.Buisness was quick and efficient and I even got my first oil change schedueled no hastle.These guys don't treat you like a customer.they treat you like a person,and I would highly recommend them to anyone looking for a vehicle,even if your unsure of what.