Brown Automotive Group

No Hassle; No Attitudes; Great Expierence

My salesman, David M. was awesome and made sure I knew what was going on the whole time I was there. Everyone really worked with me to make sure I was comfortable in the car that I got and that everything else was taken care of. This was a 40th birthday gift to myself, and I'm glad I went to Brown first!

A very happy customer

Our family has now purchased 3 vehicles from Brown Buick, GMC . As with our previous purchases everyone was very friendly and happy to assist us in any way we needed. I had called Dante and told him we would be there around 5:30 and that we wanted to drive an Acadia. He had an Acadia cooled down and ready for us to drive. Having owned an Enclave we preferred the Buick ride so we purchased another Enclave. I highly recommend everyone purchase their vehicles from Brown's. Every employee treats you like family and are always eager to help you!!!

No pressure ; professional ; and knowledgable

I have purchased several vehicles from Brown's over the years. It is not just a dealership they treat you like family.

Great service!

We have dealt with Brown GMC/Buick for many years. We have always had wonderful service from their dealership. This car buying experience was as great as always.

Great service and friendly staff

Great service and friendly staff. I have purchased 2 autos here and have not been disappointed in the sales or service.

Recall...

I took my car in to have a recall fixed and have the oil changed. I noticed a couple days later the control panel on the drivers seat was not attached at the front and had a gap running the length of the seat. It had not been this way when I had taken my car in to have the recall fixed. I checked the passenger seat also, it was in the same condition, it was not attached correctly and had a gap running the length of the seat. My car should have been returned to me in the same condition it was in when I dropped it off for the recall to be fixed. At this point both front seat control panels are messed up and I'll have to take an additional day to have my car fixed correctly.

Special Order 2016 Yukon Denali

Couldn't be happier with this dealer. I special ordered a 2016 Denali that was supposed to arrive in 6-9 weeks. It arrived in 3 weeks! Tom Hager, my salesman was very professional and kept in touch with me. He did everything he said he would and more. Had a small cosmetic trim piece that wasn't pulled up tight to the dash and my lock nuts had just arrived. I didn't even have to leave my car. One technician fixed the dash while my salesman, Tom, installed the Lock Nuts on the wheels himself! I was very impressed.

Tried to make it right but difficult to trust ..

I purchased a Brand New Subaru at Brown approximately 18 months ago. On the first oil change they failed to put the oil cap on the vehicle. Thank goodness that I checked under the hood after a few days to find the funnel and NOT the oil cap in the fill hole. Evidently the funnel prevented a lot of the oil from spraying all over the engine compartment. They changed the oil and cleaned up the engine compartment to my satisfaction. The second oil change they used the wrong weight oil recommended by Subaru for my vehicle. I decided from then on to change the oil myself. I realize that this is probably an isolated incident an everyone makes mistakes. We are all human after all. However, I feel more comfortable changing the oil myself even though I get free oil changes with my new purchase. When the warranty service is no longer available I'll take my vehicle elsewhere.

Fantastic Experience

WOW!!! Zach Little! If you want a no nonsense purchasing experience call Zach at Brown GMC. Best buying experience ever and I've purchased a lot of cars . So I was looking for a Lancer Ralliart for my son and found a pre-owned one through the internet sites. Somewhat rare to find - but I was willing and able to travel to purchase a solid car. Contacted the dealership through the sites and Zach responded. When I asked for his best price, he did not screw around with talk of market values, hard to find, 5 star this or that stuff - Zach gave me a solid offer in the first email in the correct retail ranges, actually better than I expected. And the negotiation stopped there - a week later a traveled to Amarillo from San Antonio ; drove the car - it was everything Zach said it would be; and closed the deal and paperwork in less than an hour. He provided answers to all my questions and additional pictures prior to my decision to purchase. Emailed me the intake inspection with the specific data I needed and wanted to make a long distane purchase - tire tread depth; brake pad thikness, etc. And even step up the shipping for the car back to San Antonio for me - It was at my house the next afternoon. Fantastic - Call Zach!

Service Visit

Went in this past Saturday for an oil change. The Service Advisor, Lori, met me on the driveway and quickly checked in my vehicle. I needed an oil change, the tires rotated and a nail in one tire removed and patched. The technician, Robert F., was ready to take it immediately. In less than an hour my vehicle was ready, including a wash! Great Deal.

Quality of Repairs

I am not much too write reviews but this mad me mad about how they treat and not back up what they say! You see my parents bought a new GMC Acadia about or less than a year ago and they have been having problems with their AC since then! MY mom noticed right away after buying her car that the AC was not cooling the car and that the air was coming out Warm/hot! She had taken it two times too see if they could fix it and both times they have told her that there is nothing wrong with the AC and that it is working right! She then told me what they said so i drove it to see how the AC worked and it's obvious that it doesn't I have three kids and I had them in the back SWEATING like if they were running around! That's how hot the air in the AC was coming out so I had to just STOP the AC and roll down the windows on a BRAND NEW Acadia, Now how is that FAIR! I told my mom to take it somewhere else for a second opinion and she did well guess what.... The AC pump is broken and they told us this right away, so why didn't Browns Buick GMC dealership get this? Are they just not trying to fix it? So she took the car once again for the third time but this time with the papers of the auto shop that stated what they found wrong on the AC and they tell her they will look at it again! They call her today 9-4-14 and tell her they didn't find anything wrong with car even after she showed them the papers from the other dealership, REALLY! WOW! I know we will not be buying cars here anymore because there cars come out defective and then they dont even want to fix them!

Great Service

The Service Department was great. They called and gave me updates every day letting me know what was happening; when parts would arrive; when it would be ready for pick up. Then gave it a quick bath before letting me drive off. I am truly happy with Brown GMC!

Great service friendly atmosphere.

Large dealer and have personal attention to their customers. Corky suggested service to be due at 50000 miles and I appreciated it very much. yukon runs like a new one again. Thanks , J. Dee Willard

lori is the best

Lori hall was able to turn the appointment I had on one issue into coverage on another issue and different vehicle. When lori talks to me she does not talk down to me.

Clean dealership and friendly service all the way

The service dept is why I go back to the dealership. It started with the service manager James Underwood and has continued on.

Excellent customer service

I am always treated with respect and the people in the service department always take very good care of my truck!!!

Great service

Will never deal with sw Honda again... Brown Pontiac on the other hand treated us like customers should be treated and went out of their way to make our car run right again! Thank you especially to Tj (salesman) and Mike (service manager)...

great experience

Called and got an appointment; brought the car in and they started on time; the waiting area was nice and comfortable and the staff was very courteous and helpful; and finally the wait was not long, they got finished and I was on my wait. Very pleasant.

Worst Service Department in Texas

This dealer has the worst service department in the Texas Panhandle. Took my wife's 2008 GMC Acadia, advised them to look at the vvt valve on the intake. They then charged me 100.00 to clean my intake out with (Brake Cleaner). Very rude and very unprofessional. Do yourself a favor and take your vehicle to any other dealer.

Excellent experience.

Excellent service dept, from the quality of work, to the employees. Excellent experience. No complaints at all. The service manager and service writers seemed to be very knowledgable.

Good dealership good service

I had an appointment to service my yukon and was an hour early. They put me in line and was gone in about 34 minutes.Thanks, Dee Willard

great service at Brown's GMC

Your Saturday service manager was very helpful. The nice lady in the office made our stay in the waiting room very pleasant and saved us some money cause I forgot I was a preferred customer. The mechanic was quick and efficient he also warned me that I should get a front end alignment. Thank you for your professionalism and courtesy.

The BEST dealership - Excellent service!

I always have a great experience with Brown! Thanks to Kyle for getting me set up with a loaner car so I could get around town while my car was in the shop. Everyone was friendly and helpful and my car is as good as new!

new vehicle purchase

i purchased a new GMC Terrain from Brown Buick GMC in the beginning of September of 2013. I am one of those people who tend to drive a vehicle for as many years as possible so it had been awhile since the last time i purchased a car (2004). i am quite pleased with the upgrades in technology, especially the navigation systems and Onstar features available in the affordable Terrain. I was very comfortable with the no-pressure salesperson, Mr. Tom Hager. He was a cordial gentleman without being phony and could not have been more pleasant. I would recommend anyone stop and visit the excellent selection of vehicles from Brown Buick GMC. Sarah Faulkner

Best repair shop

They were very nice and they kept me informed every step of the way. My car was fixed in a timely matter and the service was excellent.

My Wedding Present

I have always wanted a new car and my husband took me to Brown Buick, GMC (as a surprise to me for a wedding gift) and there we talked with Tom Hager. He asked me what I've been looking for and I told him a small SUV so he took me to a 2013 GMC Terrain and showed it to me and I fell in love!! The color is called champagne and the inside was very spacious for my family. The best part about it was that it has about the same size gas tank as my 2003 Saturn L200 (which I traded for the terrain)!! Tom was a WONDERFUL salesman and after all was said and done he took me and my husband out and showed us both how to program the Bluetooth and the radio and what all of the little buttons were for and how they operated. I have never been shown the courtesy that Tom has shown me in all the years I have ever shopped for a car! Thank you Tom Hager!! I will definitely be visiting you for the next new car!!

awesome

Tom was my sales man and he did every thing he could to find me a vehicle that fit my needs. Thanks Tom, I will be recommending you to any one looking for a vehicle. Thank you again!

Great Job! Tom Hager

Tom did a great job putting my deal together for a GMC Terrain! Tom was courteous and professional and made my experience with Brown a huge success!

The Best Sales and Customer Service Around

We have been loyal customers for years, and love Tom Hager and Darrell Six. The Receptionist, Magun is always so friendly and helpful on the phone and in person. A professional atmosphere and the best staff around!

Tom Hagar

Tom's direct attention to Patrick and I while looking for a car made it simply and less stressful. Tom's personality and commitment made it possible for us to get the car I wanted. The dealership is nice and user friendly. I didn't feel like I was being looked down on while there (as other dealerships have done so in the past)

Ms silva

Great quality service. Very friendly people, always here for great customer satisfaction.

Best experience ever

I have always hated purchasing vehicles. It always seemed to me that it was a stressful and unpleasant experience full of pressure and stress. It was not until my wife purchased a vehicle from Chris Cooksey that my opinion on the issue changed. Chris was perhaps the most present and honest salesman I have ever met. Chris was not as worried about profit or what he was going to make but rather Chris focused on what my family needed and wanted. A few years later when it was time to get another vehicle because my family expanded I made it a point to hunt down Chris Cooksey. Once again Chris impressed me with his concern for his customer [me], as well as his integrity and devotion to helping us find something that would meet our needs. I can honestly say I?m not the kind of guy to write reviews but I won?t buy a car from anyone but Chris Cooksey and I don?t think you should either.

kenny parker

Kenny parker from Brown dealership in Amarillo, TX has helped my family and we want to share our gratitude. Thank you for everything you have done and for helping us find the perfect vehicle for our family. Your efforts and on going attitude helped us find a lender and you never once took no for an answer. So special thanks to a great dealer with a heart of gold. We love you kenny parker and are forever grateful.

Getting out of a bad deal

I came in and saw Tom Hager, I told him my credit had challeneges. He was able to find me a vehicle that would fit myself and my 2 boys, and best of all fit my budget. He listened he was compassionate. I recommend Tom to everyone.

EXCELLENT SERVICE!!

Every person that I came in contact with was very welcoming. Buying a car is a stressful experience, but my car salesman T.J. and finance consultant Frank made it a great experience. My salesman went out of his way to make me as comfortable as possible in my new car before I drove away. I would recommend them to my family and friends over any other dealership. All around great place to purchase a vehicle.

Larry was GREAT!!

Larry, our salesman, was very knowledgeable about the GMC Terrains. From all the electronics on it, to the engine, to any other question we had. The dealership had a large selection to choose from in all price ranges. Dealership is clean and well kept. Friendly folks and we feel we got a fair deal on our 2012 GMC Terrain. We LOVE it!! Larry was not "pushy" and we enjoyed our time with him. Go see Brown GMC for your next vehicle--you won't be sorry!

Awesome

TJ and friends at Brown were awesome! They made the whole process as easy as can be. So far so great. Thank you TJ and Brown Pontiac

Yukon Denali

My husband and I had been wanting a Yukon for a while and had been looking at other places when we decided to go to Brown Buick GMC when we met Tom Haag and within a couple of hours we drove off happy and grateful in our new Yukon Denali! Tom made our car buying experience a good one and we have already recommened Brown Buick to family and friends!

Great Expirence

I just bought a used car from Tom Hager at Brown Pontiac in Amarillo. My credit isn't all that great so I was afraid to go to a big dealership like that but Tom told me to come in and we would try anyways. It was one of the best car buying expirences I've had everybody there was so helpful & nice. They also tried everything possible to get me into a car.