Brooks Biddle Automotive
Brooks Biddle Automotive
Customer Service: 4.7 Buying Process: 4.7 Quality Of Repair: 4.7 Overall Facilities: 4.6 Quality Of Work: 4.0 Friendliness: 4.7 Pricing: 3.3 Overall Experience: 3.3
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Superb Service at Biddle
I have bought three vehicles from Biddle over the years and have had their service department maintenance them along the way. I have always had a positive experience from the dealership to service department. They are customer service focused, professional and competitively priced. Most important, they don't try to sell you on some service or repair that isn't needed. I give them five stars!
Neither Negative nor Positive Experience
Caution: LengthyAttempted to purchase a used vehicle through Brooks Biddle. The salesman seemed nice enough, but kept me waiting hours and was not responsive to my questions or concerns. Further, the salesman was extremely condescending. If I weren't a young-ish woman (in my late 30's), I suspect I would be paying less, but I wasn't willing to haggle very hard since the salesman spoke to me as if I were a particularly stupid child and I knew the price to be in a reasonable range according the KBB values. It turned out to be slightly high using NADA values; be sure you check both.Salesman was not knowledgeable about the vehicle. Sure, it's a "really nice car," but that gives me no information about the vehicle. I would expect some basics, such as gas mileage, knowledge of braking system, etc. Would not give me any paperwork after we settled on a price, and in fact, did not seem to know what paperwork was required in the sale of a car. Turns out a different guy handles all the paperwork. That gentleman was quite nice and respectful. Salesman said multiple things that were factually inaccurate, such as telling me the car had all wheel drive when it has front wheel drive (thankfully I came having done my homework), telling me that CarFax reports were guaranteed accurate (they are only as accurate as their information sources; a CarFax report can't actually guarantee much and only shows records from certain sources), not seeming to understand what a certification of emissions is, otherwise hemming and hawing and ultimately seeming slightly incompetent. Perhaps this is a sales tactic of some sort, but it had the effect of causing me to want to take my business elsewhere rather than wait for the salesman to get it together, but I really liked the particular vehicle I was purchasing and stuck it out.This dealership very clearly prioritized service to people who were using their financing (to be expected), as well as middle-class, older (50's and above) couples, to the extent that I constantly felt they were trying to put one over on me in some way, but couldn't really put my finger on how. I know there's some bias because the salesman was constantly assisting another (older, white) couple while I was waiting and when he returned to me he had forgotten what we'd previously talked about. Perhaps they just don't have enough staff? Perhaps "bumbling, disorganized dad" is part of his sales strategy? However, I'd guess that based on the majority of the positive reviews of this dealership being from older white people, and because all of the staff seem to be older white people, there may be some inherent bias happening. I certainly didn't enjoy the way I was spoken to and felt there was a severe lack of professionalism in treating a customer like a child.The salesman thoughtfully had the gas tank filled up when I came in to finalize the purchase, but the windshield wiper fluid reservoir was bone dry. This dealership is connected to a service garage. The lack of attention to detail was somewhat concerning. Not a deal breaker, but proceed with caution. I appreciated that his heart was in the right place, but there is room for improvement.The dealership could vastly improve the customer experience by using more respectful terms to address customers (ix-nay on the "young lady" and "kid," I'm almost 40) and by being more transparent about timelines and documentation. You have to expect a certain amount of B.S.-ing with car sales, but there are more savvy ways of presenting it to the client. Salesman told me he was "proud of me" when I purchased the vehicle. What??I received a "survey" call after my purchase. When I expressed my concerns, I was told I was wrong and the "majority of people" enjoy their experience, then the caller quickly ended the call. Why call to get my opinion and then tell me my opinion is wrong?I'd like to say it was a wonderful experience because the people at Brooks Biddle seem very nice and probably mean well, probably aren't aware that their mannerisms are even remotely problematic, but "inter-sectional feminism" is definitely not a term they're familiar with and they are decidedly not politically correct. Proceed with caution if you are female, under 40, or a person of color.I did not have any experience with the service side of the business, only sales.
Great service
Bought a couple cars here and has been super easy, service is great!
Kind of pushy, overall good experience.
Came to look at a 2001 Chevrolet Malibu. The car was in phenomenal condition. My only real gripe is that the car was priced about $1500-$2000 more than it was worth, and the salesman was super aggressive for the sale. So much so that they almost lost their sale for the car.I wont ding them on the price, because that was my decision, obviously. I couldve haggled, and I didnt. To be honest, I think thats part of my problem is that I clearly wanted the car, and was willing to pay for it if the car was all together. The dealer was very cool about putting into the bill of sale that the purchase was contingent on the vehicle passing a pre-purchase inspection. Which, actually highlights another issue I had. They told me the car had brand new tires, and to be fair, it looked it to me. However, I did end up discovering that he tires were actually the same ones that rolled out of the factory 16 years ago.The long and short of this dealer is this. The salesman fit the stereotype. If you know this going in, I think youll be fine, and might just walk out with a cool little buggy.
excellent service and people
We have been going here for many years. Reason is very simple. Excellent people and service. They are a wonderful team of people, who work very well with each other to get you everything that you need and or want done.
Great service from the staff at Brooks Biddle
The service staff does a great job. They shuttled me home while they fixed the brakes and performed the work within the time estimate. They are very accommodating and great to work with. I would recommend their service any time.
Completely Satisfied
When I bought my 2015 C-Max from Dan Harris it was the first time I had been to them. I couldnt believe my luck on finding this car. I took my daughter for support since I have never gone alone to buy a car without a man. My daughter and I had a bunch of questions as the procedure went on and Dan along with the man that does the finances was just as nice and patient as can be. We really had such a wonderful time there. If I ever need another car and hopefully not too soon since it is less than a month since I was there, I would look there first in a heartbeat, and would wait if I could to purchase from them again. I have always brought my cars to our local garage for fixing etc. which is about 5 blocks. I look forward to bringing my car to Brooks Biddle for the maintenance even though it is about 30 miles away. I feel that they would maintain my car with the care it would require. I was squeamish about driving since it had been two years and Dan made sure the back gate was open so I didnt have to go straight into the main busy street. Now how nice is that! As you can tell I am completely beyond satisfied.
Top notch service. Great deal on our car.
We've purchased one used car from Biddle's and got a great deal on it. We take all our vehicles in for service there and always get top of the line services at a good price.
40 YEARS OF GREAT SERVICE
I have been using Brooks Biddle Automotive for over 40 years with the utmost satisfaction. I have purchased four autos from them over this time, two of which are still in service. Needles to say one, a 1988 pickup, (OLD RED), is going on 28 years old with over 200,000 miles. It is still as reliable as the day I purchased it thanks to the care and maintenance provided by the personnel at Brooks Biddle. I make it a point to have all my vehicles serviced at their Bothell facility on a regular schedule twice a year and I especially appreciate their friendly service personnel and attention to every detail on each vehicle I bring into them. When you find something that works this well you just don't think about changing the procedure.
Fair prices!
This is my second purchase from Brooks Biddle. I feel like this dealership always has very fair prices and they give a equally fair value for your trade in. Low pressure sales staff..very easy to work with.
Sierra 1500 4x4.......
I was most delighted to find my Perfect Truck that I had been looking for ......I had searched all avenues and when I saw it and Brooks Biddle I knew it had been found...I am so very happy with the care I received and the fairness they were to me...I would go there again and most definitely recommend them to my friends. Thank you so very much for your kindness to me....SLB
Very satisfied
Scott worked with me over the phone and we agreed on a price before I drove the 4 hours to the dealership. Trip was well worth it, saved money and got the car we wanted.
buying oour car
been looking for a toyota rav4 for a week or so and stopped in at the brooks biddle in bellevue. from the time i walked in i felt comfortable. low key - no pressure sales. while talking to blaine (salesman) the manager came in and we all discussed what i was looking for. as it turned out John (sm) was going to look at some cars the next day.. i gave him all the details (including price) of what we wanted and he called the next day to say he found what we were looking for and would bring it by for our inspection after a test drive and full inspection we purchased the car. the process was smooth with no pressure to upsell. thanks again to blaine and john for a great experience.....oh ya and the great choclate chip cookies! i would recommend brooks biddle to anyone looking for a new or used car.
Excellent customer service - honest!
Recently purchased a Chevy Malibu and couldn't be happier! The process was very easy and all personel were friendly and extremely helpful in answering all questions. I will definately do business with Brooks Biddle in the future!! Thank you
Auto Repair Service
I always have my truck serviced by the Brooks-Biddle team. Great service . I've had a few emergency situations and Chris has always gotten it handled. I highly recommend them .
Excellent Service and Sales Staff - NO PRESSURE!
Scott was my salesperson, and was extremely friendly and helpful. There was no pressure to buy at all, but the deal was too good and the offer for my truck was negotiated to exactly what I wanted. Allen was also extremely helpful in not only getting me approved for a loan, but also following up to help me get a vastly lower rate. These guys are not just professional business people - they're the type of people you'd call friends. They truly look out for their customers.
Great customer service , honest people!
Everybody is nice and honest with you, so I do recommend trying this place!
Service
I bought a car there recently and am very happy with the way it works, the sales team was very friendly and helpful. They even stayed a little past closing because we came as they were about to close for the day the first time we came to look at the car. Their service is fast and is less expensive thenother places I have taken my cargo. I would recommend this place but wish their service department would open for a couple hours on saturday
Great experience!
I drove into Brooks Biddle with my old rickety van and drove out about 3 to 4 hours later with a beautiful, safe and reliable new car! First off, thanks to Scott Mason and Allen Jackson for convincing me to drive off with the new car. They were very nice, educational and courteous to my family. All in all it was a great experience! -Joe 2014 Mazda 3i Grand Touring -Silver 5door manual 6 speed
Great car dealership!
We purchased a second hand car for our daughter 2 years ago for a great price. The staff are friendly and helpful, and we felt no pressure to buy. Since then, we take our cars to Brooks Biddle for oil changes and repairs. I never get the feeling that they are trying to "rip you off", like I have felt at some dealerships in the past. In fact, I feel I can trust the mechanics there. I live in Bothell and am so pleased there is a family owned car dealership like Brooks Biddle.
The Best CarBuying Experience we have ever had!
Today we bought a 2012 Rav4 we had Scott Mason for our salesman. He was amazing! There was no pressure! We decided on our own what was the best car for us. It was a breath of fresh air. We will now do all are future car buying here! Thank you Scott! We love our Rav4!
fabulous experience
Applied online for financing. Had the car I wanted picked out. All my questions were answered. Sales associate was awesome, finance person excellent. Absolutely no pressure. Great experience. Will definitely recommend this dealership.
Second Vehicle Purchased
I bought a second vehicle from Brooks Biddle recently and would gladly buy a third when I am ready. They are low pressure on the sales end and have great prices.
Service
I brought my car in due to a recall and the service was great. Very friendly and accommodating with regard to scheduling.
Great SUV Buy Experience
I was in need of a new vehicle rather urgently recently and found an SUV at Biddle that my husband and I were very interested in just based off of what we saw online - price and details of vehicle. When we went to Biddle a few days later, the staff were as helpful and as knowledgable as they could be with all our questions regarding the vehicle, but most importantly not one bit pushy or pressuring like car salesmen/dealerships can be. We received a great deal and they looked at the few issues that were wrong with the vehicle and helped us out to fix them. Overall they made our stressful situation into an easy decision by choosing to purchase from them and we are more than satisfied!
great service
Service was great, friendly staff, prompt service when I brought in my vehicle. They have always given my family the best service we have found. Will continue to use them.
Great place to buy and service your car!
My husband and I had looked for a long time and found just what we wanted for a good price at Brooks Biddle Auto Sales. We test drove the car and bought it the next week. The entire experience of the purchase and now the scheduled servicing has been wonderful. Their friendly, exceptional customer service has surpassed all our expectations.
Exeptional staff and work!
We've taken our cars to Biddle Automotive for a number of years. Without exception they have provided exceptional service and customer support. Chris, Dave, and all the staff are super customer oriented. I would highly recommend them for all your car needs.
Truck purchase
I saw a pick up truck I was interested in and asked to take it to my own mechanic to have it checked out. The truck was in great shape with no issues and the price was right so I bought the truck. Added bonus was the great finance rate the dealership found which was better than the rate I received from my credit union.
Great Service
So far I have only had my Suzuki Grand Vitara serviced at Brooks Biddle. I recently moved to Bothell and was so excited to see a dealership that would take care of my aging car. They continue to tell me that it is in good working condition with no serious problems. They do not try and force me in to making a purchase of a new car. Excellent work and customer service is top notch
Very good experience
It was an overall painless car buying experience. They worked hard to get us the rate and price we were looking for. We went in to take a look at a car and were pleased to drive off the lot in exactly what we were looking to get.
Service dept excellence
I purchased 2 vehicles from Brooks Biddle Chev. in 1966. Because we moved away from Bothell shortly thereafter, we ceased any further contact until we moved back to Everett in 2007. thereafter I have gone to Biddle Chevrolet (now Biddle automotive) for service and repairs on my 2006 Chev. SSR. They remain the same reliable and customer-friendly agency we knew in 1966.
Excellent Service. Clean & comfortable facilities.
On Wednesday, February 11, 2015, I took my 2010 Suzuki Hatchback into the Service Department of Brooks Biddle Automotive Dealership and Service in order to have it worked on by Chris and his team. I didn't know how long it would take; so, I sat in the waiting area. I brought three inflatable pillows with me, because of my disabilities. They helped bring me some comfort, while I was waiting. I had a couple of cups of coffee and a bag of popcorn while I was both working on some of my own paperwork and occasionally glancing up at the television set. Before I knew it, Chris came out to where I was sitting and said, "We're all done. You're all set to go." I was amazed at how quickly and professionally they completed the job. Everyone who worked at Brooks Biddle during the time I was there, was very friendly, courteous, kind and were generally concerned about my overall comfort. The price for the work on my car was very reasonable. I'm sure I'll be coming back again. Thanks Chris and your Service Department team as well as everyone at Brooks Biddle. Sincerely, Michael
Easy process
it was nice to deal with those stuff who help me and be patient with me.
Great service; superb service reps!
We have taken our cars to Biddle for a number of years. Without fail each and every time we have had outstanding service and exceptional re pore with the service representatives Chris and Dave. They have always been upfront and caring. We will continue to take our vehicles there.
Great Service
Chris - the service manager - was great to work with! He dealt with my insurance company and ensured my vehicle was repaired properly.
Positive Experience at Brooks Biddle Automotive
After doing an extensive search online, for a used vehicle, we found a well priced 2008 Toyota Highlander at Brooks Biddle Automotive in Bothell. It was well worth the drive from Federal Way. Brad Thompson, our sales representative, was very courteous and not pushy in any way. He answered all our questions and made sure we were happy with our purchase. My husband and I also appreciated their follow through after our purchase was made. I would highly recommend checking them out if you are looking for a used vehicle.
Great service
We always bring our cars here for service and have been coming for years. Excellent service and very accommodating to your schedule.
Service experience
Really enjoyed the Service I relieved Service writer was friendly and very helpful Solved difficult repair others couldn't !
The Service Dept is great!
I've bought two cars from Biddle Automotive. One for myself and more importantly one for my teen driver. They find the best deals for what I need and they provide great service. When I bring the cars in for maintenance they deliver top notch service.
My Go-To-Place
I have been here multiple times and each time is a delight. The staff is friendly and helpful and I have not had any complains about their service.
Satisfied Customer
Thanks for your help in servicing my car while I was visiting in Seattle. It was a huge help to have a dealership willing to do the necessary repair to my vehicle. Friendly, good service, helpful, quick, thorough, etc.
Easy as Pie
Quick, clean, and easy. Buying a car is never fun, but Brooks Biddle made is as painless as possible.
Scott Mason, Salesperson
We recently purchased a SUV from Brooks-Biddle Automotive. They were very helpful, very accommodating and very honest. I have never had that experience before with any automobile purchase.
Service Feedback--Monday Aug 25, 2014
I called about Wednesday or Thursday and Chris in your Service department answered and responded very positivly to my request. I have a 2001 Suzukie XL7 with a sqeeking noise and I needed a car-prep/review to drive down to Ocean Shores and Longbeach, WA. I asked if you guys have a 'shutle service', Chris said, "yes". He was accomadating to when I wanted to bring my car in, which was Monday August the twenty fifth. I was met by Dave, who set up the service, for me. He was professional and friendly. Jesus drove me to my office, in Bothell, and he picked me up when the service was completed. Jesus was friendly. Your manchanic fixed my sqeeky car problem, i.e., the bolts which holds the motor to the car frame were loose. YOur ten point check service list was completed. Dave washed the car before I left your lot. I spoke with one of your mechanics, who had been with Biddle for a number of years and he was confident and he made me feel good about bringing my car in to you for the service I needed. The service shop was old, but clean. "yes" I will bring my car back to Biddle when I need my next service.
Would not buy from again
Buying process was high pressure and Brookes Biddle sold me a car they bought from auction with previous frame damage. I am unable to trade it in. It may be legal, but it is unethical in my book. When I emailed them, they ignored me. This is why I won't buy from them again.
Great prices/nice cars
Found a used car that I liked with excellent pricing. Didn't like the high pressure sales tactics. I went in with a preapproved loan through my own credit union. Insisted that I had to put money down even though my loan was for 100% financing and I provided the loan number and contact person at my credit union. The car had been on the lot 2 months and a few days to process the paper work shouldn't be an issue. When I went to pick up the car, somehow one of the windshield wipers had gotten broken. They had not bothered to do a final check of the vehicle before they turned it over to me. Unable to fix it and had to drive it home in the rain with only 1 working windshield wiper. Sometimes its the little details that make people come back....or not.
Brooks Biddle
Dan, salesman at the facility, sold me a car and the entire procedure was the best I have ever encountered in a large money transaction. I'm 77 years old and have bought many cars in my lifetime! I particularly enjoyed the low key of the salesman and he listened to my questions. I didn't want the first car he showed me, but he had another to show, and I liked it. I would definitely recommend Brooks Biddle to anyone looking for new or used cars. If the rest are like Dan, you should have no problem!
Great cars, great experience!
I originally went to Brooks Biddle to check out two pickup trucks with one in mind as my first choice. I found my first choice was already sold. David hooked me up with a test drive in my remaining choice, and I couldn't believe what a great truck it is! Their buyer obviously has an uncanny ability to find the hidden jewels!
Brooks Biddle is ok
This place was fine. I found a 2005 vibe on their website and went there to check it out. We got there and asked to see it. The test drive went ok. We got back to the office and started to do some paperwork. It was all pretty low key. After I was approved for a loan I took it to a mechanic to get the car checked out. It came back with a few issue - nothing major. When I got back to brooks and showed the report from the mechanic to one of the salesmen he reply "mechanics lie". This left a bad taste in my mouth. Why would a random mechanic lie to me about some minor problems the car has? Long story short, the next day I bought the car. I've had it for two days with no issues and I am happy with the car itself. I think this dealership can do more to give their customers the confidence that are getting a good deal. That would get them coming back. Would I buy another car here? maybe. As far as dealerships go, you can do better, but you can also do a lot worse.
Great experience
Great buying experience no hassle and really happy with the car I bought would recommend to anyone for a car.
Great deal/helpful salesman
We found Ron to be a very nice guy and engaging. He did his best to get us the best possible deal.
Great Service!
Thorough work. Very knowledgable and excellent communication. Highly recommended.
Easy going
Easy purchase - no haggle. Gave me what I wanted when I wanted it.
HELPFUL AND EFFECIENT!
GREAT STAFF THAT WAS HELPFUL AND EFFECIENT NOT BURNING MY AFTERNON! WORKED WITH BLAINE IN SALES. BOUGHT NEW 2012 SX4 CROSSOVER.
No pressure!
Very smooth experience, no pressure. Glad I stopped by today.
Friendly experience
Saw the Jetta on the internet. David was very friendly, helpful, and responsive. This was a good buying experience.
Very professional
Very preofessional, quick service, no hassle attitude, friendly staff and excellent experience overall! Blaine was a great sales person to work with! Thanks!
Painless as possible
Saw vehicle on cars.com, David made the process as easy as possible and we feel we got a fair deal.
Fantastic! Wow!
David Lee is fantastic - a very personable salesman, and exudes trustworthiness and professionalism. It was a real pleasure having his assistance and kind manner, wow!!!
Best customer service!
They are friendly and had the best customer service. They saved me on the interest rate from 6.58 to 5.45. Would recommend to buy from Brooks Biddle.
Excellent service!
Excellent service. Very attentive, and communicated extremely well. Overall the experience was better than I could have hoped for.
Friendly staff
Very friendly staff and the process from start to finish was short & pleasant.
Love my new Grand Vitara!
This is a great car! Had it for 2 weeks now and just made my first trip up the pass. It was awesome in the snow! Biddle was easy to deal with, lowest advertised price I found.
Mileage: 51684
Color: Other
Transmission: Automatic
Body Style: Coupe
City: Bothell, WA
Engine Type: 300 hp 3L I6
Mileage: 69215
Color: Other
Transmission: Automatic
Body Style: SUV
City: Bothell, WA
Engine Type: 190 hp 4L I6
Mileage: 63811
Color: Other
Transmission: Automatic
Body Style: Hatchback
City: Bothell, WA
Contact seller for Engine Type
