Brickell Honda

Very frustrating to deal with

Made several attempts including six emails and even 2 different calls to three different sales people. Could not even get price of a civic over phone until they had my phone number to call me back. I buy cars online and usually only deal with someone only if I know what price they are starting with. Waste of my time with this dealer. I recommend going somewhere else.

Amazing car dealer experience

I came here back in March to lease the new 2016 Honda Civic EX. I was assisted by Eric Lopez who was a sweetheart from start to finish. I had a horrible experience at South Motors and was given a great deal here and also treated with respect as I am only 20 years old buying my first car. The whole process was from 12pm-6pm which involved me test driving the car, running my credit, giving in my old car, hours of them getting a bank with the best deal for me, and signing all the paperwork. I was tired and hungry but Eric offered lunch for both my boyfriend and I which was a great detail, next door at Brickell Buick/GMC they have a cafeteria where we went to eat some sandwiches. Everyone was incredibly helpful, answered all my questions and made me feel secure in leasing this vehicle. I never felt rushed or grazed over and I am thankful for that! I also returned recently thinking my tire had a screw in it and I had to change the tire but turned out the screw did not puncture the tire (thankfully) and that process was also quick and easy. I'll be going back for an oil change this week too! Very happy with Brickell Honda and I recommend to everyone I know looking for a new vehicle.

AMAZING EVERYTHING!!!

These guys are amazing!! From the moment you walked in to the moment you leave!! I love my car and I was doing a trade in... they appraised my car and then we started business. They put me in the car I loved paying what I wanted!!! My sales person was David Ferrer!! Get in contact with him!!

Service Appointment was a Breeze

My Honda Insight recently needed a Oil Change and my Service Advisor "Mariano" said it may be a good hour and a half as the showroom was pretty packed. I went across the street to get a cafecito and a empanada while checking my email. To my surprise, my phone rang and it was Mariano telling me my car was done and ready to go!Outstanding, I can get back to my Saturday chores with only but a brief interruption for my Honda's Service - thank you Mariano for expediting my service - great job and great customer care. I vote for a 10 out of 10!Harold

Great service

Samuel was very nice and helpful to my questions and very friendly. He had a personal and professional approach that made me very comfortable during my time.

Excelent service

Un buen centro de atencion, el tiempo de espera fue perfecto, la atencion muy buena y el trabajo hasta ahora no tengo problemas. Lo recomiendo

Excellent Service

I will not go anywhere else, The entire team is very courteous and professional, overall excellent service. I will definitely recommend this dealership to friends and family.

Happy Customer

Excellent service, very good customer service. Met my needs and answers all my questions and concerns in. Timely fashion. Very good team you have in your hands. Keep up the good work.

Good Service

The employee was very nice and explained everything that was done in my car. The price was fair for the service provided and the time length.

Service

Service department took care of my issue with the car quickly. Best service department that in have dealt with in the county. Highly recommend Brickell Honda.

Ismail is the best

Ismail is the best! Very caring and professional. Exceeded my expectation. One the best I ever dealt with. Kept me informed and delivered as promised.

Service

Excellent service. Friendly people always with a smile in their face. Good team working. The bathroom is clean and the store too. I have my coffe in the morning with the coffe machine that is available for everyone.

Great experience as always!

Ishmael is always friendly, accommodating and helpful! He gets it done fast and cares about the customers needs. Every time I return to Brickell Honda I always see Ishmael.

Service

Excellent Service, they explain in details what i need and suggested on what else it need to be fixed, given the option of which one was the top priority for my car.

Service team

They are excellent to work with personable and respectful of your time . Izzy Molina goes above and beyond to make all as stress free as possible.

Excellent, as always

Ismael is an excellent service representative. He Is very knowledgeable, and always suggests the right things for my vehicle. And his communication with me throughout is second to none. I will be back!

Great staf and maechanics

everybody treats you like Royalty Sam and Jose are the best fast and courteous work....make your wait pleasant and keep you update on everything

Great service

I like going to this dealership because they provide me great customer service. Every time I take my car they are able to found a solution in a reasonable time.

Internet Sales

I have purchased over 30 automobiles from Porsche's to Audi's...........Without a doubt this was the worse car buying experience of my life !!! A totally non-responsive sales staff over 12 phone calls with significantly important questions without replies. Purchased a car with what they described as a "pencil" size scratch, which they did a HORRIBLE job repairing.....Then even though we wired the total funds immediately it took 11 days to have the deal finished due to their un-excusable delays, and the car delivered to me......To compound this nightmare deal it took over 6 weeks to get my tag and title delivered !!!!!!!!!!!!!!

2016 Honda Pilot

Mr. Joel Zarzabal was very helpful He offered me all the Information that I needed Was very courteous and respectful He went above and beyond to help me with the important decision in buying a reliable vehicle for the years to comeThank Joel

Fantastic Buying Experience/Best in 30 Years of buying cars

The sales associate, Jose Angel Shiuk at Brickell Honda made my car purchase the most pleasant buying experience I have ever had. I have purchased many cars from various dealers over the past 30 years but my experience with Mr. Shiuk was by far the most positive. I told him exactly what I was looking for and he found it for me. He was extraordinarily professional, fair, honest and did not waste my time. He not only listened to me, he HEARD me! He did most of the administrative work prior to the purchase (credit checks, insurance etc.) so that when I actually went back to the dealership to purchase the car, I did not waste time. He drove me to the gas station to fill up my new car and checked in afterwards to make sure everything was satisfactory. That is extremely important to me. As long as Mr. Shiuk is working with Brickell Honda, I'll never go anywhere else.

Great services

Excellent services i will recomend to you see henrry echeverria and carlos mangual

wonderful and quick treatment the beat dealership

I Am giving the top rating of excellence possible ...not only by the great Samuel Vival in Service ..who called me with updates and was the most polite fellow I ever met at any Honda place ...also everyone else was so courteous and professional that I was shocked and the repair work was none to compare ...This will be My Honda place for as long as I have My FIT

Best auto dealership in South Florida!

Recently went in to lease a vehicle and must say it was a great experience. My salesman was great and knowledgeable. Look for "El Musico," as he is former musician and music aficionado, and great to speak with. Musico helped me throughout the entire process and explained the benefits of various models. I have to say, he was extremely patient with me, as I had a ton of questions and concerns, and he really followed through with a great deal for me. The experience was great and I am sure to go back in the future. I recommend Brickell Motors and Musico for a great experience. I went to quite a few dealerships, but I kept coming back to this one. I feel confident in the decision I made and it is thanks to Musico and the rest of the team. Also, Mr. Javier Reyes was wonderful in explaining financing and payment options--he will make the deal work for you. Overall, I'm glad I entered into a lease at Brickell Motors GMC and am grateful for the awesome help Musico, Mr. Javier Reyes, and the rest of the team provided. I highly recommend Musico and Mr. Reyes for all your auto inquiries!

Spectacular Service

Based on my recent experience the service was magnificient.The people are very friendly and highly qualify.If you are planning to buy a car I strongly recommed this Dealership

marcia

They are very courtious and friendly. Their service time is very good and prompt.

Great service

The dealer was informative, professional and respectful. He made the process enjoyable.

Customer service

I stop by for the first time to the Honda Brickell Dealer and I was undecided if to trade in My Porsche Carrera for a new Honda, however I was helped my friendly sales agent Saqit. He provided me with a great Customer service and lisntened exactly what Vehicle I was looking for. I left with a new Honda Accord and I believed so far it has been one of the best deal I ever had in purchasing a new Vehicle.

Owner

The vehicle was fixed with no issues or stress. The facility was clean and the service provider was very friendly and professional.

Very good customer service

Very happy with the service. I will gladly come back to the dealer to do future business. The customer service was very good and the general manager was very helpful too.

Bad experience trying to get any information

I wasted my time calling a dozen times to see if a car was available, seems that they were selling it but keeping me in the hook. Completely unprofessional, the kind of dealers that give car sales a bad reputation.

Great job

Great team, excellent job and professional vendors.

Great Service

I highly recommend you see J.C. Rios at Brickell Buick GMC. We completed our deal in 2 hours! J.C. was courteous, professional and very knowledgeable about our new GMC Sierra as well as the other truck brands. He even treated us to coffee and pastries. Wow! What an incredible car buying experience! Thanks J.C.

Great Services

Each time I go to Brickell Motors for the maintenance of my car, Gabriel de Los Santos takes care of my car with professionalism and efficiency. It is very important for me to know that my car is well verified, to be sure that I'll be safe and I won't have problem on the road. Thanks to this super team, competent and very welcomingPascale

Great services

Very honest and helpful, I like everything about this dealership and will definitely go back when my lease is up thanks

Great services

The best services advisers , very good job all on time !!!

Great Service

Everyone is excellent and very professional.Great Service.

Fantastic Experience!

This was my first time ever buying a car. Yohance "Ricky" Avila, the Client Specialist assigned to me, was a pleasure to work with. He was very patient, knowledgeable, and professional. In addition, Yohance was a great help in helping me get around this strange country called Miami, as I'm newly relocated from New York. All in all, it was a wonderful experience purchasing a new vehicle, primarily due to Yohance's assistance. He deserves great recognition. Thanks a million, Ricky!

Best ever

It was the most easy fast politeness experience i have never before buying a car thank you Jackie for all your help

Great experience!

It was a real pleasure doing business with Jackie Babani. Because of his integrity, patience, and professionalism, I have rated my experience with a solid 5 stars. Brickell Motors has now earned my trust and I will recommend them to my family and friends .Came with zero expectations, and came out with a beautiful car. Is not a secret that Miami has a bad reputation in thTHIS is how all dealerships should treat their customers, and aTh car sales business, so I had few appoiments with dealerships in Naples & Fort Mayers for the following day, but Jacky change my mind, and I'm so glad for it. I will love to have the time to write here every single detail of my amazing experience. It took me two weeks to find time to write down a review. He is a man true to his word, a rare quality to find in the car sales.The loan officer and the sales manager were very helpful and professional, showing a genuine commitment to customer satisfaction .THIS is how all dealerships should treat their customers.

Awesome experience

i took my terrain in for service and was amazed at how easy and pleasant the experience was . I was in and out with a loaner that was already in reserve in 15 minutes, literally 15 minutes was all it took. They identified the problem quickly and worked hard to do everything they can to assist me. My car runs smoother than when I first bought it. I will definately turn to this dealer for all my future service needs and refer my closest a friends and family.

Hassle Free Buying Experience

Everyone I dealt with was nice and friendly. Carlos Ruesca went above and beyond getting the rare vehicle color which I was searching all over Florida for. When the vehicle was delivered to me, he drove me to the gas station and filled up for me. Great service. When I was signing the paperwork, the finance manager offered to work the numbers so that I could get 5 years maintenance, while keeping my monthly payment the same. All around good experience. Whole process took 2 1/2 hours, which is pretty good when you have a trade in to negotiate too.

Professional and friendly service

We made the right decision in purchasing our new Honda from Brickell Motors. We were treated with courtesy and professionalism by Mauricio Romero, Jose Garcia, Claudia Cintron and other staff.

Elsa Dominguez

Super happy with the car and its service .Thanks !

My experience as a satisfied client

All dealership employees were truly professionals.

Pofessionalism got a name:Brickell Toyota

As the title says, in this place you feel you are the most important person in the room, professionalism makes this place stand up among similar businesses.

Great services

The salesman was very helpfull. After several hours finally find a solution for my need.Thanks

Great service!

I received great service and good price while leasing a car.

Great service. Nice facility.

Fredy Simeon was the sales person who took care of me. I am very satisfied with his service. He put all his effort to make the process as pleasant as possible. He was courteous and helpful and very nice overall. I will definitely recommend him.

great service

Good service.Fast and professionalNice peopleThank you.

Exceeded our expectations 2nd time

We were looking to lease a 2016 Odyssey van. After filling out an online questionnaire, multiple dealers called including: South Motors and Rick Case. I received a call from Darien in the Internet department at Brickell Motors Honda, who provided me a price within minutes that that the other dealers wanted for a 2015 Odyssey. We went to the dealership and were assisted by Gabriel. They were true to their word with the price as discussed and there were no hidden fees of any sort.This is the second time that Brickell Honda has provided the lowest price than any other Honda dealership in Miami. Last August, I purchased a 2014 Accord with similar results.If you are in the market for a Honda, do your homework on the prices, and call Brickell Honda. They will definitely work with you andake it a pleasant experience. Absolutely worth the drive.

Exvellent

Took my 2013 CRV for an oil chanche.Izy Molina took care of me, I was in and out in 25 mins.Great service.See Izy Molina if u want great service

Excellent

Dedicate representatives both in the sales and financials areas.

Pleasurable experience

From the moment I walked in the dealer I was greeted with a smile by the receptionist and Fabiola a sales associate also with a great smile,attended me immediately and was extremely helpful in providing me with information regarding the Canyon that I was interested in. After a test drive I was sold not only because of the trucks performance and features but because of how pleasurable the experience was.Everyone their truly makes you feel like family.

Excelent service

My experience was very good, an exelent way to treat me and an exelent service, thanks to the finance fredy simeon

Great service

You got and star sales man EL MUSICO persons like him make this hard prosses better thanks for him

Get in touch to verified if the plate was received

I went there about two month ago and lease a car, and the plate wasn't received in a moth. Them I have to go there and get another carton plate. Now I just call and to verified if the plate was received and is a hassle to get in touch with some one there at that department. Finally I was very upset and a lady in the sales department transfer with Tasha that is the name of the person suppose to let you know about if your plate is there. This is the first dealer don't report to the clients about when your plate is there. I will not recommend this dealer to no one. Have a terrible services.

Great services

We had a wonderfull experience with Brickell buick specially with the sale representative.

great service

great! Great people,and service friendly and they really try to help you. i will recomend it and i will come back again in the near future for my sons car

Excellent Service...

Outstanding service, very professional, and friendly.....

Unprofessional, and dishonest service department

Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shelled out big bucks for the top of the line bumper to bumper warranty. A little while ago the AC started intermittently not working a week and a half before a big vacation road trip. I took it in for warrantied repair work a week before we were due to leave, and left it at the dealership to be repaired. The service representative who I worked with, Ismael, was never able to be reached by phone again. Another service representative, Miguel, became the person we communicated with. Two days after dropping it off we were told that a warranty company insurance representative would be coming by to clear the car for warranty work the day after that. The next day came and went, and when we called they told us that the insurance person would now be coming the day after that, but that it would take them 24-48 hours to approve of the work before repairs could begin. Two days after that, we were told that the insurance person had just come that day, and not only that but they also, for reasons that Miguel was unable to explain to me, had to come inspect it AGAIN the next day (I'm beginning to think the car wasn't looked at today at all). And THEN wait 24-48 hours for approval, and THEN wait for the actual repairs to be done. By this point, the repairs would be finished, at the earliest, two days into our planned and booked vacation road trip, 9 days after we had first dropped it off. I told him that I would just have to come pick the car up the next day, and have the work done when I got back. I was then informed that the AC wasn't working at all now, so the car was in even worse condition than when I had dropped it off. Miguel then admitted that our first service representative quit days after I had first dropped the car off, and that this matter hadn't even been looked at until 5 days after the car had been dropped off. Now I get to spend 20 hours on the road, there and back, for a vacation that I had already paid for, with two small children, in August, with no air conditioning, and no repair in sight. I told Miguel that I had no recourse as a consumer but to post a truthful, negative review wherever I could post it, and was told to "Do what you gotta do" but the car would not be ready when I needed it. If you were unfortunate enough to have bought a car here, I hope that you never have to take it in for the worst service experience of your life. Thanks Brickell Honda!

Great service and quality

I'm a single mom of 2 toddlers working full time In and outside the home. Time to research deals and options isn't ample for me. JC, Alfredo Olivares and Javier helped me not only find exactly what accommodates our family but within a couple hours I was driving off the lot. This kind of excellent service and humanity is what makes me keep coming back to Brickell motors. They even babysat while I signed and got the kids snacks and juice boxes. Alfredo and Jc have both followed up to make sure we are enjoying our new car. Thank you kindly !! You are the best in the industry. Izzy Molina in service is also the man to go to that will keep your investment running smoothly and safely.

Unprofessional and dishonest service department

Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shelled out big bucks for the top of the line bumper to bumper warranty. A little while ago the AC started intermittently not working a week and a half before a big vacation road trip. I took it in for warrantied repair work a week before we were due to leave, and left it at the dealership to be repaired.The service representative who I worked with, Ismael, was never able to be reached by phone again. Another service representative, Miguel, became the person we communicated with. Two days after dropping it off we were told that a warranty company insurance representative would be coming by to clear the car for warranty work the day after that. The next day came and went, and when we called they told us that the insurance person would now be coming the day after that, but that it would take them 24-48 hours to approve of the work before repairs could begin. Two days after that, we were told that the insurance person had just come that day, and not only that but they also, for reasons that Miguel was unable to explain to me, had to come inspect it AGAIN the next day (I'm beginning to think the car wasn't looked at today at all). And THEN wait 24-48 hours for approval, and THEN wait for the actual repairs to be done.By this point, the repairs would be finished, at the earliest, two days into our planned and booked vacation road trip, 9 days after we had first dropped it off. I told him that I would just have to come pick the car up the next day, and have the work done when I got back. I was then informed that the AC wasn't working at all now, so the car was in even worse condition than when I had dropped it off.Miguel then admitted that our first service representative quit days after I had first dropped the car off, and that this matter hadn't even been looked at until 5 days after the car had been dropped off. Now I get to spend 20 hours on the road, there and back, for a vacation that I had already paid for, with two small children, in August, with no air conditioning, and no repair in sight. I told Miguel that I had no recourse as a consumer but to post a truthful, negative review wherever I could post it, and was told to "Do what you gotta do" but the car would not be ready when I needed it. If you were unfortunate enough to have bought a car here, I hope that you never have to take it in for the worst service experience of your life. Thanks Brickell Honda!

Great service

Very professional and friendly . Excellent customer service Thank you.Best regards

First Class Service

I called the previous day to my appointment and was accomodated into the next day's schedule by Angel, who was very professional, and took care even of scheduling the shuttle to bring me back to my office. I called the day of my appointment to let the service person I was assigned, Robert Schickman, to know I was running 15 minutes late, and he reassured me it was ok, that they were waiting for me. When I arrived I was professionally greated by Robert, who attend to the items I wanted fixed in my car, answered all my questions, and called the shuttle driver making sure I coulod get to my office on time. I was called later that day , as Robert said he would do, and informed as to what had to be done and the price for the job. Job was completed as timely that afternoon, and Robert even waited for me to arrive after hours (6:25 p.m.), and greeted me in the same friendly manner, assuring me he did not mind the wait, walked me to the cashier, and later to my car, infoming me of the guarantee the job had and makiong sure everything I had requested had been done. Can't ask for more. Thank you.

BEWARE of the service Dept.

I'm so upset, took my 2014 Honda Accord sport for its 2nd oil change. My car had less than 10,000 miles on it. It looked and drove like new. They gave me a list of services I needed, a/c filter and flushing, wipers and tire rotation/balancing for $126.00. I took the wipers. Shortly after I left, I noticed my car was not handling the same, it was pulling when I braked and every groove in the road my steering wheel pulled in both directions, I assumed they did something to my alignment, I've already had bad experiences with them so I wasn't surprised. I got on the Dolphin expy entrance ramp during traffic hours going no more than 25 mph and lost control of my car, I spun out, luckily, everyone was able to get out of my way, but it could have been serious, I could have killed somebody. now I knew it was more serious so I went directly to tire kingdom for a tire check up and rotation. They told me that they could not legally do that to bald tires, WHAT, that's impossible. My car has less than 10,000 miles,!! When he checked the mileage and year of my car he told me I should bring my car back to the dealership to have them explain to me how my good tires and rims suddenly were bald and scratched.. Not only did I leave with 4 bald tires, I also got 4 extremely. scratched up rims. Those aren't my tires or my rims. No wonder it took more than 4 hours for an oil change, I got there at 7am before anyone else and still took all morning. Called Honda corporation and they basically said it was my word against theirs and they said my tires got worn out because I did not rotate. They saw a woman and thought they could get away with it. They did, my 3rd Honda, 2nd one bought there. Never at Brickell Honda and never a Honda again. xxxxxxxx

2015 gmc truck

love my truck,will do business again.salesman is excelent in the way he handlethe sale

all around Amazing!!

The sales person was EXCELLENT!!(JC) I can not tell you enough how happy and satisfied I'am with the service I received from him. He took the time to get me the car that was right for me. On delivery he gave me point by point of all of the features the car had helped me set up onstar etc. I will defenitely recommend him to all my friends and family. He makes the car buying experience a very smooth one.

Great experience

My lease was up and my wife and I went in to lease a Buick enclave.Moises came recommended my brother in law. Moises was great straight to the point and very friendly! Overall great experience!

Shady business practices/ switching price after agreement.

If I could give them 0 stars I would for shady business practices. I just left this dealership a couple hours ago, and after much debate decided to write this review. After researching for about two weeks with other dealerships, KBB, Edmunds, IIHP and cars.com I was ready to buy a car today. I decided with the sales price and other competing quotes Brickel Motors made the most sense for me. Within five minutes of being on the lot I was greeted by Renner. I walked him over to the car I wanted and he let me test drive it right away. Like I said, I wanted to purchase a car today so I did not want to waste time. We sat down and immediately talked numbers. I told him my dream price and he spoke to the manager Ignacio. The answer was no but you never know until you ask..So I dropped the big bomb: I will write a check on the spot for the lowest price they can offer including taxes, fees, etc. to walk out with the car, as long as they meet my top. After back and forth and then speaking directly with Ignacio he gave me a price. Although it was $800 over my max, I understood they needed to make money too, so me and Renner shook on it. I asked both Renner and Ignacio if the price quoted was the exact figure I would write my check out for. They responded each time with yes. AFTER writing the check from my Military credit union and finishing up on the phone with the insurance company setting up my policy (I had just given the agent my credit card info) Ignacio came back and said he misquoted me by 2k dollars!! As he was scribbling out the number we agreed to (I managed to take pictures of the pricing quotes with all the writing on it) he asked me if I "have a personal check or is it from a lending institution?" Wait.. What does it matter? It's treated as cash and neither has any bearing on the final price of the car. My check happened to have stamped in big letters "do not exceed $___ amount" which was a higher amount then what the figure was that we agreed to. It just seemed very convenient that as soon as they noticed my check (they say they did not but I set it down on the desk in clear view) the agreed upon price was now incorrect. I know it may be a shock but though I am a young woman I do understand the basic concept of a verbal agreement and know that bad business practices are just that. NO excuses. I understand I could be the only person who had a bad encounter with Brickell Motors but I felt this situation warrants an honest review. My father later called the owner and although he was extremely apologetic he still quoted UP from the price I was given by $321. So apparently for Ignacio not being able to calculate numbers correctly though he had 30 minutes to do so, I have to now exceed my limit by $1,121. It's sad to know they have just solidified the "dishonest car salesman" stigma. I have already told some of my military friends/ family and clients, and tomorrow I will be letting the bank and all other military installations know of the deceptive tactics I have unfortunately encountered today.Recap: 1. The free iPad Air is for new car buyers!! (that pay full price on the car)<---nowhere on the website does it say that.2. Regardless if you get it in writing, shake on it, ask them to reiterate a handful of times AND write a check, they can go back on their deal.3. Screenshot any and all prices on the website: The exact car I wanted had a different MSRP and sales price listed that they said were both incorrect. My screenshot is what saved me.4. If you are military go somewhere else.

Friendly people and great Service

Highly recommend Arturo, Customer Service Rep., he always outperforms himself and make your dealer experience a great one. He is precise and knowledgeable on all aspects of my Buick Enclave 2012

Great service

My advisor was very detailed oriented , helpful and understandable . He was very communicated from the moment I called him regards my car braking down ,until being fixed . He was on point on everything , making sure I was aware what was going on with my car. The bad news was that my car would be in the car shop for a week , the great news that everything was under warranty I wouldn't have to pay a penny , and gave me a loaner until the car would be ready . How more satisfy can I be. I would love to rate this service from 1 to 100 . I would say 101 percent awesome service Arturo keep up the great job . !! A very satisfied customer .

Great Service!!

Izzy was just plain helpful. I came in on a Saturday for an oil change, tire rotation, etc. He got me in & out in 1 hour. I expected to be out a lot later because of the negative reviews that were given to this joint. But surprisingly enough, he made it easy peezy. The cashier was beyond cheerful, yet another surprise. Normally, cashiers are grouches. This one was refreshing. Pricing was extremely fair. Will recommend to everyone.

0000000

Great service, I am very happy with my dealership.

great place

Jackie is great help to us to buy a car for our family

First time car buyer

I had a great experience buying my car from Brickell Motors. I was actually thinking about going to a dealership closer to me, but Darien, their True Car rep. reached out to me within a few minutes of me securing my true car price and ensured me that I would get that price and set up an appointment for me the next day. So the experience started before I even got to the location. When I got there, they had someone park the car I came in for me, and immediately offered coffee and comfortable seating. Marlene was the salesperson who took care of me and she went above and beyond to make sure i was happy with the car I'd chosen, made me feel comfortable in getting the price I had come prepared for, and gave me a bit of financing advice to lower my monthly payments. Next up was the Finance manager Lazaro, who was very genial, and understood that we were working with a tight budget. Overall, I left very satisfied with my purchase, and looking forward to a positive relationship with the dealership going forward.

Best Service of any dealership

Arturo is excellent. My car is always ready as promised and I am in and out fast. Everything is ready and never have to wait. Treated like I am the most important client they have.

Amazing

Best service department ever! (except for Julio. He definitely has a bad attitude. Lighten up pal!) This past saturday, May 30th, I went to get my car fixed because it was giving me a helluva time. Izzy Molina took care of me so fast, I didn't even get the chance to sit down and get comfortable! Gave me a free oil change too! Don't know why they get bad reviews. Anyway, my bill came out to around 150 or so which is reasonable but to make things even better, he asked their funny, sassy cashier (which is scary, in a good way, because the cashier they had a few months ago was a total b****. I guess the service manager finally realized that and got someone who actually has a fun personality) to give me a 10% off! Loved Izzy, loved the work done to my car (working perfectly!!!) and I loved the cashier and the work environment! Keep up the awesome work! Will definitely come back and recommend all my Honda drivers to get their cars serviced here!

Grate service

Verygood and profesionalThe price is good Service by appoinment is ok

Great service

Everyone was very helpful and the service was prompt which allowed to miss a min amt of work

got a wrong diagnostic, job not done, but charged anyways

got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave me the most rude attention I have ever received , what do ne need to do to get a honest and respectfull service?, I have to find a way to cancel the service agreement I made with the and for which I paid already, but, Please, DO NOT GO To BriCKEll HONDA, you are going to be ripped off

Great Service Department

Great Service Department!!!! .

Service Advisor

the gentleman who attended to me was very kind, courteous and gave me great customer service attention.

Norberto Ferradaz

Came in to the dealership almost at 4pm for an oil change. Although it was late in the day, the service attendant was able to schedule my car for the service and even for a complementary wash.

Going above and beyond expectations

Brickell Motor went above and beyond making a wrong situation right. Mike came and picked up and returned my car once it was repaired. I was very pleased with the care and concern taken in this situation.

EXCELLENT SERVICE !!

Everyone was very professional from the beginning .I found exactly what I was looking for my family and I without hassle . I would definitely do business again in the future. thank you

Thank You Brickell Honda

Unquestionably the best experience I have ever had in automotive buying. Mr.Mariano Reol the sales manager assisted me to make the best decision for my family and I. Thank you so much Brickell Honda team for making it so easy.

Amazing Auto buying experience!

This was the best car buying experience I have ever had. From the moment I arrived at the dealer I was greeted and treated like family. They showed me the vehicle I inquired about, then went on a test drive, and returned to process the budget. Their was no arguing or haggling. My salesperson was honest and straight to the point with out the back and forth. We agreed on a monthly budget and proceeded to finance department to conclude deal. I was in and out of dealer with in a couple of hours. Amazing experience! I would definitely recommend this Dealer to family and friends. Special thanks to salesperson Jose Proveyor "El Musico"

Survey

Everything went well with my visit on servicing our car

horrendous

Horrible service! I have to say this was my worse experience buying a car. The customer service was non-existent, the show room was cramped with tables, and a very unprofessional salesman . I will definitely come back to this dealership.

FANTASTIC CUSTOMER SERVICE

You have done your homework. I wish that all companies would be like yours. All of your employees have EXCELLENT CUSTOMER SERVICE SKILLS. You guys have done a wonderful job! We feel like family every time we go there. Please keep up the good work! Robert always is willing to help us in every possible way when we take our car for maintenance. Thank you Robert! Robert you are fantastic! Our sales person Juan Carlos is also fantastic! Thank you for always make us feel welcome! Thank you to the Family of Brickell Motors!!!Santiago Torre

Great service

Came with zero expectations, and came outWith a beautiful car.The loan officer and the sales manager were exceptional .Jacky the sales rep was very honest and helpful .

great services, great people

Anwar is probably the nicest and efficient seller I've met, he is always in the right mood and willing to serve. Edwin on the service department was incredibly efficient and ready to help and he delivered a great service.Carlos the manager was always there.Thanks

Awesome Service!!!!

Very professional team, everyone worked together in order to satisfy my needs.Very satisfied.

Another successful visit to Brickell GMC

We were greeted outside the front door by a gentleman they call "El Musico" (The musician). He was not pushy at all and asked questions which allowed him to show us exactly what we looking for. Rather than spending a lot of time in the showroom showing us the model of each vehicle available, he took us out back so that we would be able to see the scale of the vehicle we might be interested in. After picking out the vehicle we liked, he invited us for a test drive. He even allowed us to change drivers so that both my wife and I could experience the comfort and ride of the vehicle. The negotiation was short and sweet. We told him what we wanted to pay and he came back with the absolute best offer available. After presenting him our counter offer, he took a moment for the approval and came back with an offer what we were willing to live with. The decision was easy, we will take it. The whole experience took less than 3 hours before we drove home. We were so happy with the result, we took our cousin back the next week and she took home her dream car too! Great job by Jose "El Musico" Proveyer.

Super nice place to go for GMC service.

What a great place to go for service on my 2010 GMC Acadia! I had not been to their store previously for service. Greeting immediately, appointment was verified, service advisor wrote the order quickly and put me in a loaner for the day. Everything was ready as promised for pick-up at the end of the day.

great services and helpful

I choice brickell GMC to buy an suv because my first car i buyed there and was fantastic the services very helpful and the attention excelente i definitely recommend this dealer thank you so much...

best service

service adviser arturo, is very proffesional and knowlegable, mechanic ralph is the only one i like servicing my car since 2010, when i got my terrain, which i love.

There's still room for improvement.

I would have given 5 star if I didn't get multiple calls from a Salesman. He used the opportunity that I had my car in service to try to talk me into a trade-in to buy a new vehicle. It's not a good practice & it'll make me think twice before I return to the service dept.

Brickell Buick

I am a Teach For America Miami-Dade 2015 corp member and the transition from my home, Massachusetts to Miami was a tedious journey. Bringing all my belonging including my car brought financial stress. And to make things worse my car within a couple of months broke down. With no way to get around, even to work, I needed a new vehicle. Walking into Brickell Buick was the best investment I've ever made. My experience was stress free, the people nice and calming personalities. It only took one visit. I still text and talk with Anwar, an great salesman that sold me on my car, when I have trouble with the car or need some advice relating to other topics. Thanks!

GMC Service

Service was FANTASTIC!!!!!! Robert is an excellent service rep.

Great Service

A great dealer, very friendly and always ready to help.

Great and quick

Great customer service and not much waiting time. I had to wait longer for other oil changes but not during this visit

Amazing experience!

Amazing experience! Great customer service, very professional and attentive to my needs! Will definitely recommend!

Bad Service Adviser. Great Manager /Office Staff.

I made an appointment and took my car in on November 29, 2014 because of a flashing green light while driving. Even with an appointment, it took 5 hours to complete the diagnostic check. Mr. Izzy Molina was unprofessional. I called every day for 2 weeks and he never once returned my calls. The ONLY TIME I spoke to him was when I had enough and demanded to speak to the manager. Lo and Behold, Mr. Molina comes on the phone blaming the girls in the office for not giving him the messages. Within 2 minutes of our conversation, he started repeating messages I had given the 'girls' in the office . Messages he claimed he never received yet he was able to quote my messages back to me. He was willing to lie and throw them under the bus to cover his butt. When confronted, he stated lets forget about that and deal with the issue now. Then he told me to bring my car back in for a diagnostic checkup because he was uncertain if it had REALLY been done when I brought my Honda Civic in 2 weeks earlier. Once Roger, the manager became involved, things started getting done. He was excellent and extremely helpful. He saved me a lot of money and dealt with issues quickly. The office staff ( girls in the office, as Mr. Molina called them) were excellent. They took detailed messages and I had no doubt the messages were given to Mr. Molina. I am buying a new car in May of 2015. I will not buy it from Brickell Honda because of Mr. Molina.

excellent job

I bought a CRV 2014 in December and service was excellent from customer service, salesman, to accounting.Friendly and courteous staff

Great Service

i arrived, was greeted by a friendly service rep, he filled the paperwork and told me 45 minutes, car was promptly ready at that time.

Great Service!!

I realy like taking my car for service..everyone is nice to you. The service advisors are well train to give good service.always.

Owner

Carlos Caballero is very professional, helpful and knowlegeable.

Excellent service at Service area

I took my Honda pilot for service. Izy Molina took care of me and not only he was friendly, but I was out of there in 20 minutes. Really good experience . Also I have purchased 2 cars at this dealer and have sent 2 family members to buy cars here - everything was great thanks to Jose Betances and Carlos Santos.

Bad experience

I left the service dept very upset. Besides an oil change my car needed a simple plastic part that was missing from the mirror...I was told they were going to take care of it, when my car is returned to me I noticed the mirror was not even touched. I walked back into the service dept and the answer by the mechanic was " well is not going to fall" and another mechanic behind him said...next time just brake it with a hammer and walked away..

Great service

We were recommended to buy our truck from this dealer. We had a great experience.

Oil Change Service.

Good Experience Edwin from the part service has a really good customer service and always willing to help you in all your need..... Keep the good job Edwin.

TOP NOTCH SERVICE PEOPLE

Excellent service, highly personable attitude and very quick turnaround. Have never had better service or treatment by a service professional than Christian De La Rocha. Congratulations to him and the service center.

Great and fast service

Service was fast, advisor has great knowledge and was very nice

customer

Very good experience. Thanks to David for his assistance as a salesman and to Lazaro, who makes the financing process smooth and fun.

great service, amazing staff.

Mr. Luis Luces was great! Made my first car purchase an easy and memorable experience.

Great Service

Very professional, great service. Took the vehicle for regular PM, and they were very efficient

Fabulous Service Advisor: Carlos Callabraos

Great Service...Expedient ....Knowledgeable and Trustworthy

Great service

Extremely good and personal service. Very thorough follow-up

Great Service

Brickell Buick GMC has by far the best service department in South Florida. I have visited many other dealers and Brickell GMC puts the customer first.

Retired

Excellent courtesy and professional work. We depend on your dealership to service and repair our car and SUV.

Excellent repairs and service

This dealership did an excellent job on my vehicle and if I ever need anymore repairs I definitely will be returning to them.

Great Service!1

Service rep was courteous. Service was very prompt.

2015 Buick Enclave

My experience was through Express Leasing. I couldn't be more happy with my new Buick Enclave and would definitely recommend your dealership.

SUPERIOR SERVICE!

After a terrible experience at another Honda dealership years ago, I decided to take my business to Brickell Motors and I have not regretted it since! I have purchased and leased several vehicles from Emil Kasumov. His customer service will exceed all expectations and he is truly a professional. Brickell Motors should definitely be proud and grateful for having such a stellar employee!We leased two more vehicles with Emil's help and are very happy with our purchase. If you are looking for a great dealership with outstanding service, visit Brickell Motors and ask for EMIL! Warm Regards, Sue & Jorge T.

Great service. No hassles.

Service personnel was great and very attentive. The facility was well maintain and I appreciated the car being washed

Mr.Diego Cavalieri

Courteous and friendly people that makes one not only feel at home but one leaves with the feeling one knows them all of our lives .

From John Goodman

I just wanted to let people know that Mario Murgado Jr. and his staff, Carlos and Jose made it real easy to find a car and take me through the process of becoming a car owner. you guys couldn't have been more courteous and professional. Thank you very much. J.G.

Great service representative Robert

Great customer service but recall computer was down so they couldn't fix my recall item and I will need to take it back. Also, told me it would take about 1 hour and 15 min but took closer to 3 hrs.

Excellent attention to my time.

Great Job! But, you forgot to notice my open recall. Now I have to go back!

Happy Customer

Great service! I have to say this was my best experience buying a car. Luis Luces was excellent, and a true professional. I will definitely come back to him for my next car.

GMC Terrain Deanli!!

My wife and I recently purchases a 2015 GMC Terrain Denali from Brickell GMC. I was extremely impressed with how smooth the car buying process was especially our salesman Sergio DeLeon. His professional and upbeat demeanor was refreshing and not the typical stigma of car salesman. This young professional was courteous and explained not only all SUV's in the GMC lineup, but also Honda. We could not be happier with our purchase nor our salesman. We will defiantly purchase our next car from him and the Brickell team. I can and will confidently recommend Sergio DeLeon and Brickell Motors to my closest friends and family.

Mr. Gabriel is a brilliant person and vendor

I had an appointment last week to buy a car and even though this is not the first time buying a car with him his service and treatment was magnificent. Strongly recommend to anyone Mr. Gabriel to anyone looking for the best service experience.

Irresponsible Finance Department

When I initially purchased my car, the salesperson (Danny) was very helpful and courteous. I was very happy with my purchase and the attention i received. Even though the car's gas tank was almost empty when I drove it off the lot, the manager told me they would fill up my gas tank when I took it back for the first oil change. At the time of the first oil change, they acted like they had no idea what I was talking about, and I had to argue with them in order to get a simple tank of gas that was rightfully mine. Secondly, I paid my car loan off after 2 and a half years and up until that point there had been no other mishaps with Brickell Honda. After paying off my car, I received a letter in the mail from Honda Financial Services stating that I was entitled to a refund for the unused portion of my GAP insurance (approximately 2 and a half years). At this point I went to my dealer (Brickell Honda) and filled out a GAP Cancellation Form, which the dealer never sent to Honda Financial Services, and therefore was never processed. I called back every 2 weeks and even showed up there in two different occasions to ask about the status and they would tell me not to worry about it that it was in the mail. After nearly 6 months, I decided to contact Honda Financial Services directly and I found out Brickell Honda had never made contact with them and they had not submitted my claim. Because of that, I lost a portion of my GAP insurance. The person at Honda Financial Services even said "Yeah, Brickell Honda dropped the ball, again." This is unacceptable and the reason for my review.

The worst service ever!!!

To Whom it may concern, Honda Financial repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to the post office... Who goes to the post office. Its 2014, everything is done online nowadays. It was very frustrating to come back from a business trip and do not see my car on the garage knowing that I was current with my payment...The car was taken to the worst repossession company ever... Took me more than 10 phone calls to get my car back. Besides that they had horrible working hours!!.. I ended up having to rent a car to be able to move around!As if it was not enough... AFTER I returned my car I thought my headache with Honda was over... NOT REALLY!!.. 1) They are charging me for a Repossession fee I have already paid for in April and they want me to give them an itemized receipt because my Credit Card statement I faxed them (Yep! Had to learn how to send a fax.. They are definitely not prepared for the Millennials!!..) is not good enough!.. SO instead of confirming the payment themselves I have to call the repossession company THEY CHOSE to prove something I have done many months ago. 2) Secondly... AFTER returning the car I received a PARKING TICKET! Thats right!.. I returned the car in the morning and on that evening, around 11:30pm, someone from the dealership used the car and parked in a prohibited spot and I received the ticket!!.. I am extremely frustrated and upset about that mess!!

Thank you FERNANDO DIAZ YOU ARE THE BEST

Last year Fernando Diaz help me to buy a car He is excellent salesman,excellent service and tree weeks ago He help me again to buy 2 car You are the best Salesman in brickell honda Thank you FERNANDO DIAZ THANK YOU.

SERVICE SUCK

I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to the car and the problem you first have taken the car for they don't want to fix it that is BRICKELL HONDA FOR YOU. VLAFOND

Great service

My adviser was Carlos Flores, was very clear while expmainingcall the car features, took me for a great test drive and guided me through the process like a real professional, i highly recommend the dealership and Carlos and and advisor

Thank You

After a disappointing experience at another dealership, we went to Brickell Honda based on an internet ad for a used Honda Pilot. The customer service far exceeded our expectations. There was no pressure to purchase, and we were introduced to a number of team leaders. We did go back and purchase the vehicle. Great leadership team and great sales team.

M.Molina

Last Saturday I'm just looking around in the Little Havana and I decided to check prices in that dealer,...in conclusion I have a new car thanks to Deivis Rodas, the attention was wonderful and he gave me a good price. I love my new car, is powerful and has a good interior comfort. I'm not hesitate when I will make a new business with them. I recommend to anyone who want a new car contact directly with Deivis, is a good follower in your purchase, and can give you reasonable advises during your business. I hope that they continue with this sales spirit. Thanks for everything.

service

have a 2010 terrain, very happy with it. the service dept is great. kudos to arturo and mecanic ralph an assest to the organization

Thank you!

Gave me a great price on my new car and even picked me up from the rental car center after I dropped off the rental and brought me to my new car! Thank you so much for going above and beyond for me!

Buick Enclave 2012 Service

Great dealer to do business with. Service appointments are performed on timely fashion and professionally. good work quality. Service staff very attentive and helpful. Overall an excellent experience

This is how Brickell Honda REALLY rewards customer loyalty.

Bought my third car from you in May and am STILL waiting for my floor mats. I paid the $400 dealer fee for a car wash, "fill-up," removal on pin stripes, and floor mats and have received none, nor have I received my repurchase gas gift card from my care book from the previous vehicle purchased in 2011.The voucher for gas given to us by our salesman because it was "too late to take the car to get gas" by the time we were done with the purchase was refused by the gas station because we weren't Brickell Honda employees.When I returned to the dealership a week after purchasing it, the pin stripes were not taken off and I was told the floor mats weren't in yet (Rahit/Rohit) and that we would be called when they were.I left a gazillion messages for weeks trying to reach our salesperson. Your receptionist is EXCELLENT at passing calls to voicemail, and Randy told me that he didn't understand why I was so upset that I was still waiting and then tried to get sympathy from me using my disabled daughter by going off about his wife's brother having epilepsy. Talk about a sleazy tactic!So my reward for being a loyal customer was being robbed of $400, because I still dont have my floor mats or the new car fill-up, being robbed of an additional $200 for the repurchase gas gift card, and a HUGE slap in the face by your manager.

Brickell Honda has great deals for first time buyers!!!

Hi, my name is Lino J Delgado, I went to four different dealers and they only make waste my time giving me very bad deals, when I finally went to Brickell Honda they solve my problem in less than an hour with a really awesome deal (far far far away from the other dealers proposals).

Emil Kasumov is the dealer to go to!

My salesman was Emil Kasumov and to our family he is the only salesman anyone should use! I am so glad my father stumbled upon him years ago when he went to purchase his first Honda Ridgeline! Since then we have leased and purchased 5 hondas!!! and it is all thanks to Emil Kasumov. It isn't just his ability to sell you but the friendliness, loyalty and care his services provide. He has always personally called and made sure we are comfortable with our purchase. He always goes above and beyond and it is why we have referred so much more of our families and friends to him. In our circle it is now very unsual if you aren't driving a Brickell Honda purchased from Emil. Also, I live in Hollywood by 441 with a million dealerships by me but I drive all the way down to Miami so does my family just to be at Brickell Honda where Emil can get us the best deals and customer service!

Emil Kasumov is awesome!

My salesman was Emil Kasumov and to our family he is the only salesman anyone should use! I am so glad my father stumbled upon him years ago when he went to purchase his first Honda Ridgeline! Since then we have leased and purchased 5 hondas!!! and it is all thanks to Emil Kasumov. It isn't just his ability to sell you but the friendliness, loyalty and care his services provide. He has always personally called and made sure we are comfortable with our purchase. He always goes above and beyond and it is why we have referred so much more of our families and friends to him. In our circle it is now very unsualy if you aren't driving a Brickell Honda purchased from Emil

Great Service!

My experience at this dealership was great from the moment I walked in. I was immediately greeted by the sales manager who assured me that he would pair me with a great salesperson, this was true, I was assisted all day by Carlos Marenco and I cannot possibly say enough good things about him. Carlos was pleasant, friendly, professional and very knowledgeable, he answered many of my questions and provided me with a lot of valuable information I would otherwise not have known to ask about.I have been searching for a vehicle for 2 months, have been to numerous dealerships and stumbled upon brickell honda by accident, turned out to be a fortunate accident after all. I bought a 2013 honda accord and the extended warranty and could not be happier, the car glides like butter and has all the bells and whistles I looked for, brickell honda washed and fueled up the car completely prior to handing me the keys. great experience, I recommend this dealership to anyone, ask for Carlos he is truly great and cares about the client, he is very patient and kind, made me feel very comfortable and that rarely has been my experience at other dealerships in miami. Thank you again to Carlos and the rest of the team who assisted with this purchase, you have a customer for life.

Deivis Rodas Great Service

I bought a new Honda CRV at Brickell Honda and Davis Rodas help me out in the purchase process. His service is great, very professional, friendly and with a great experience. I highly recommend his service at Brickell Honda. I will buy my next car there and I will ask for Davis to help me out in the process. Very good job. Completely satisfied.

great experience

I purchase a car from Joan moreno, excellent associete. He helped me to find the car that fit my necesities. I will recomended him to all my friends and family.Thank you Joan for your help.Love brickellmotors dealer i always will buy cars here!!!

great service all around

Joel Zarzabal helped me get a great car for even better price. courteous, professional and goes the extra mile to make sure that the customer is satisfied.

Great service. great price

Joel Zarzabal helped me get a great car for even better price. courteous, professional and goes the extra mile to make sure that the customer is satisfied.

Great Service.

Very attentive and always on top of getting it done right. They have computers in the waiting area for you to be able to entertain yourself in the mean time as well.

amazing deal, very courteous people.

I had a comfortable, no hassle expirience buying my car. the staff was very proffesional and helpful.I recommend this dealer for many reasons. the best one is the price I got. good people to work with.

Sales specialist

Deivis rodas es un excelente profesional me asistio en todas mis necesidades y expectativas estoy muy contenta muchas gracias fue de gran ayuda, lo recomiendo ampliamente sabe su trabajo y es muy profesional .

Although many issues were presented with our sales person...

Although many issues were presented with our sales person Delvis, Randy the manager of the dealership managed to make it right at the end. Simply by apologizing and understanding. As which I mentioned to him it was not his fault. Delvis managed to say one price and mention another in person as well as remain unprofessional and ignore the customer as I was simply saying "thank you" and goodbye. After many issues I opened the middle section of my car to find trash and my tank wasnt even filled considering the multiple times I wasted gas going there and the complications. Me as a worker in customer service I have learned to always apologize and understand. Him knowing I was upset went to my bf behind my back and loudy asked him to score all 5's on the survey for him and apologized to him. The car was for me and not even once did he apologize. The reason this survey is all 5's is thanks to the manager Randy. Because not only did he apologize but he understood the frustration and took the extra time to add a wow factor to my new car by including the first months payment. This is why he is the manager. And as i've spent the most of this talking about the horrific sales experience I thank Randy for his patience and perseverance to help his loyal customers who have taken out many cars with brickell honda and therefore would come back, or recommend this dealer to another person. Because, in the end when you loose 1 customer who has a husband, son and a whole family dedicated to Honda you loose alot. Thank you again Randy for your help. Even though I saw you for a total of 2 mins. you managed to make everything right on behalf of your sales person.

This is THE BEST DEALERSHIP I've never seen before!...

This is THE BEST DEALERSHIP I've never seen before! They really helped me to find a good car with the best financing plan. The customer service is incredible excellent. When I arrived to the Dealership, they told me: -Today, you leave the store with a new car!-. They don't try to sell me a car, they talk like a friend, giving me the most convenience tips. I chose the color and all the features of the vehicle exactly as I wanted I'm so happy with my new car. Simply, they are genuine!Deivis Rodas was the person who helped me to find a car with the best finance plan. Highly recommend... Thank you many times, you're incredible! -The Best Customer Services.-The Best Finance Plan.-Multiple options of cars.You'll be surprise if you go there!

My first car, and let me tell you it could not of gone...

My first car, and let me tell you it could not of gone better. David Rodas was great guided me through all the steps and made everything a walk in the park. He gave me a full walk-through of the car. even stayed after the sale was complete to help me install the blue-tooth and much more!! Would recommend this dealer ship in the blink of an eye. when you go make sure you find David Rodas great sales rep and nice guy.

This is my 3rd car from BHONDA The best service in...

This is my 3rd car from BHONDAThe best service in Miami - Mario Cinelli - professionalism top of the line. He is the only reason I do business with Brickell Honda.

I took my 2010 Honda Insight to Brickell Honda for a...

I took my 2010 Honda Insight to Brickell Honda for a basic service oil change with tire rotation. After I left and was on the interstate, my car vibrated a lot so I called and was given a time to bring it back. When I came back, the mis-alignment had caused the tire to wear down to the threads and I had to pay for a new tire. Brickell Honda did not take responsibility. THEN, this is the worst, a month later I received this post-card in red and white bold letters that stated I there was a re-call and I needed to bring my car in ASAP. I called to ask what is the re-call about and I was told that they would tell me once I arrived and that their tech would also tell me about any other services which I may need.I called to speak with a manager to find out if this is a safety-recall that needed immediate service or if it could wait. I was told again that no one would tell me until I brought my car in. I called again and insisted on speaking with a manager who told me the same thing and then hung up on me!I filed a complaint with the Better Business Bureau to which they never responded. I wrote to Honda Corporate and they called to assure me that there was no safety re-call. What a scam from these slime bags! Also, they sometimes have a guy walk around in a doctor's coat to talk to people to, what can only guess, is to manipulate and intimidate people into buy more services and products. DO NOT GO THERE!

Sam was extremely helpful and went out of his was to make...

Sam was extremely helpful and went out of his was to make sure that I got the car I wanted at the best price. Every time I go back, I know that I can rely on Sam to provide customer satisfaction.

As always I have a very positive review of Brickell...

As always I have a very positive review of Brickell Honda since I've been a customer for years and over the years I've had the same Sales Specialist Yonien Gonzalez which every single time succeed my expectations and more, what a wonderful staff you have.

On May 30th 2013, I and my wife walked in to the...

On May 30th 2013, I and my wife walked in to the dealership and walked out with a great deal. Actually they beat one offer we got from Braman Honda, The salesman (Henry) even followed up with several calls since I was buying the car (Honda Accord ) for my wife.yesterday we were so happy with the business....first class dealership...nice mood around... Thanks guys for all your help in making my wife's dream come true.. we look forward to visiting them anytime soon....

I visited six dealerships in the three days that I was...

I visited six dealerships in the three days that I was searching for my new car. At all of the other dealerships I felt as if I was an inconvenience to the car salesmen... At Brickell Honda I was treated very well by the salesman (Manuel Heurto). I had recently totaled my Acura, and was a bit skittish during the test-drive, and he was very understanding of that fact, and was not pushy at all. I was also very indecisive, a fact that he did not try to take advantage of.The process took a lot longer than I would have liked, but part of that was my insistence on getting a good price. They ended up matching the price that a Ft. Lauderdale Honda dealership had given me. Jeff in finance was wonderful. I had to bring my fifteen month old son with me, as it was on the weekend, and he literally ran around Jeff's office like a hellion, and yet no one complained.When I got home that night after signing the contracts there were two minor details that really bothered me - they were very minor in the grand scheme of things, and probably a result of a misunderstanding (regarding the fine print on a warranty, and the cost of an add-on). I wrote an e-mail to Alex, the COO, and within ten minutes I had a return e-mail. Five minutes later I had a call from the general manager. They fixed both of those problems to my satisfaction.I now have my new 2013 Honda Civic, and feel great about the purchase, and the customer service that I received.I feel that, as car dealers go, this one does really well, especially in comparison to other dealerships in the area.

I'm very disappointed on how I was treated at the...

I'm very disappointed on how I was treated at the Parts Department SPECIALLY by Mr Luis Pedraja, on 5/6/2013 I bought a Honda Accord 2011 air conditioner condenser since mine got a leak, I paid 225.00 and took the part.the next day 5/7/2013 when I gave to the mechanic working on my car at another dealer, within 15 min he called me back to say they had given me the wrong part... So I had to go back to Brickell Honda with my original damaged part so they can see what I meant explain the problem and sure enough they billed for the correct part but was given a different one( the part number was off) they proceeded to give me the correct part, the counter guy brought the box which by the way was not sealed on the top or bottom... Hummm he took the part out was wrapped in bubble wrap he cut the tape to free the part and compared it to mine to ensure that the part was what I needed and it was, so far so good (two trips so far).I them took the newly exchanged part back to the other dealer and the gages were off fluctuating so he said the part was DEFECTIVE we called Brickell Honda to explain and they were out of the part they had to order the part it arrived today 5/9/2013 I proceed again to Brickell Honda and the man on the counter says I have the part but I have to clear it with the manager he talked to the manager and he said he saw nothing wrong with the part and would not approve the exchange so they told me to wait for the Parts General manager to see if he would approve it, I was told he was out to lunch and that I had to wait 15-20 min for his return.so I patiently waited for Mr. Pedraja.in the Interim I walked away to go get a cup of coffee in the show room only to have the counter guy say to me that Mr. Pedraja had been there and had said NO I was shocked so unprofessional he didn't even wait for me or have the decency to tell the clerk for me to go to his office to discuss the issue at hand. I had to ask where his office was so I could speak to him. When I spoke to him he was rude and with an attitude he told me that there was nothing wrong with the part therefore it was my car the problem so I asked him how do you know you there is nothing wrong with the part? you can't see inside of the condenser and isn't possible that is a factory defect? I explained what the Master Tech working on my car had said that the gauges were off and there was an obstruction inside that was not letting the freeon flow he didn't care and brushed me off. I told him I would call Honda and complain so he replied GO Ahead...I had to get this resolved so I them purchased another condenser at another dealer and it is working perfectly so now I have spent 450.00 because Brickell Honda did not want to honor the parts warranty and exchange a defective part, I wasn't not asking for a refund all I needed was an exchange a three day ordeal and at the end I feel I was wrong not only by Luis Pedraja but by the dealer as well that allows someone like that to be a manager.C. Cano

We met Sam at the appointed place and he is a very...

We met Sam at the appointed place and he is a very friendly salesman not too heavy on the "I know whats best for yourselves".We had called about an Audi advertised for sale at $3,881,small beer to some maybe but I like this car.Sam told us the car had took a deposit so we had no chance,and he showed us other vehicles,inc a Volkswagen Beetle,trouble was we liked it but with dealer fees had increased it to to $5.200,well that is out of order,never bought a car for cash and dealer fees were added,we were given an cash offer deal, but I knew by by looking up valuations inc the UK,Sam had set the price too high in the first place,there was someone else looking at the Volkswagen,I did tell the other salesman we were first in line,and later on when going in to try and finalise the deal,a fellow worker shouted to Sam" HAVE YOU DONE THE DEAL"well that was uncalled for and a lack of respect for us like we were cattle,so my wife was now dead set against finalising unless it was a good deal,Sam did try but gave in,I think maybe there was something going on with the other buyer?We left and went home the Audi is still up for sale to this time 05/09/2013,2 days later why have they not called us to say the depositer never came back,or is it a ruse to draw someone in.So there you are try and give someone some money and they want more,I think Brickell Honda needs a far reaching turnaround in the attitude it offers,do they assume low cash buyers are stupid?well I buy like this not to get whammed by credit loans,cash is really a sensible thing to do,so will learn from that experience and take note ,and I advise readers of this review to watch out! Brickell Honda is about.!

I want to give special thanks to Jorge Rovirosa for his...

I want to give special thanks to Jorge Rovirosa for his excellence, professionalism and respect during my visit.The overall handling of the transaction was to our complete satisfaction, including the Manager Mr. Randy and Mr. Perez the Finance Officer. I have purchase several vehicles thru the years with Mr. Rovirosa and have always been a pleasure to do business with him. Thank you Jorge once again for all your help in this new transaction.Respectfully Yours; Lucio & Jarle De La Torre

No place to buy a used car!!

In 2010 I purchased a 2008 Accord from these guys. After a short period I noticed vibrations on the front tires. I went to have them check the issue and was told the front tires (brand new) were (feathered?) and I had to replace them with new ones; since time went by (2 months), they wouldn't do anything to replace them. What really got me is that the 2 front tires were unidirectional and the rear ones standard (no way you can rotate them) Also they implied that "who guarantees I did not change those tires" I am glad to see a place were I can make a review after a couple of years. At this time I am looking at purchasing another Honda and definitely agree with the other reviewer that suggests avoiding Brickell Honda like the plague. I was told latter that a used certified car shouldn't have been sold in those conditions but you trust some guys and they take you for a ride. I am not hiding my name and they can easily check when I purchased the car so, this review is not anonymous. I have had Hondas for over 15 years and never had any trouble with them. Great Cars

I want to give special thanks to Francisco Rodriguez...

I want to give special thanks to Francisco Rodriguez (Frank) for his excellence, professionalism and respect during my visit. I want to wish the best as seller.We need people like him working in this field. This is my second time that I buy a car in Brickell motors and the experience has been the best. Thanks to the team that worked in the process for buy my new car. Good job.

DO NOT GO THERE!!!!! They are liars, they show you a car...

DO NOT GO THERE!!!!! They are liars, they show you a car on internet and when you arrive they show you another exactly the same but with a different VIN number, and of course a different price more than $1000 more, they made me loose my time and my gas, when you call the phone is always answer by Martin Gonczi and when you go there, another Salesman is the one who wants to sale you a different car. Please DON'T do business with that company!!!!

I found the car I was looking for at the right price last...

I found the car I was looking for at the right price last week on Autotrader.com. I called and was helped by a delightful young man named Sergio. He is not in sales but he helped me anyway. He went out to the lot to see the car to answer some questions about it that were not listed on the site. He called me back later to let me know that there was an error in the price and the car was selling for almost $4000 more than advertised. I asked to speak to the sales manager, Atif, and he adamantly refused to honor the price which was now a "computer glitch". He told me repeatedly he would not sell the car for the advertised price. This "computer glitch" had put in the wrong price for the car on Autotrader.com and on their own www.brickellhonda.com site.I asked for the name of his manager, Gilbert Mendoza, and had the hardest time getting in touch with him.About thirty minutes later when Gilbert finally did answer his phone he was rude, yelled at me and told me that I didn't need to worry about the price of the car or the glitch because all of a sudden the car was no longer for sale because it had been "sold" the night before. Even though Sergio and Atif had confirmed for me that the car was still available for sale no less than 30 minutes prior and Sergio himself had gone out to see the car for me.I told him that he was a bad businessman and that if someone at his shop had made a mistake he should have taken ownership of that error as the boss and honored the price instead of trying to give me a run around. He told me that he wasn't running a bad business and had the audacity of trying to offer me another car.Gilbert Mendoza has no respect for potential clients and hasn't the faintest idea what customer service is. He obviously has never heard the age-old adage, "The customer is always right." He lost me as a customer and I guarantee you that anyone that I know will learn that Brickell Honda is not a place to take your business.

Very pleasant experience, the process was quick, the...

Very pleasant experience, the process was quick, the staff in general was very attentive. Additionally, Armando (my sales rep)was pleasant to deal with. Yeni Fonseca

Comprar un carro para mi nunca fue tan facil pero mi...

Comprar un carro para mi nunca fue tan facil pero mi experiencia en brickell Honda fue increible. Gabriel lozada tuvo el amable detalle de ser mi vendedor, el fue quien hizo esto posible con su profesionalismo y amabilidad logro conseguirme un gran negocio que no podia perder la gran oportunidad que me estaba brindando. Yo lo recomiendo 100% y al dealer tambien al igual que a los managers de carro de uso que al igual que mi vendedor gabriel lozada me hicieron sentir como en familia y te das cuenta que estan para ayudarte y no enganarte como en mis experiencias pasadas. Ahhh y los precios los mejores del mercado la verdad estoy super agradecido a todos ellos por la gran ayuda que me brindaron y el gran negocio que me hicieron para mi el mejor dealer en el sur de la florida gracias gabriel, se los recomiendo a todos como vendedor 10/10

Carolina was very attentive, and satisfied our used car...

Carolina was very attentive, and satisfied our used car needs.She automatically listened to our requests, and took us to the car that we ended up leaving with. She was very knowledgeable about the vehicle, which shines through in such a difficult time when you're looking for the right car.She was helpful with us through all steps, and was the very last person to hand me the keys to my new car.In shorter terms, Carolina was an excellent salesperson, very helpful and thorough with all the processes of car buying.Thank you!Mary Socarras

We were referred by a family member for the commitment to...

We were referred by a family member for the commitment to excellence of the dealer, I must admit my husband and I were doubting if we could get the deal we wanted but we found the help of Carolina Hurtado and she really went out of the way to answer every question and mainly to find the right car with a plan that totally fitted our budget, now we own a wonderful 2012 Honda Accord SE, we love it and we will seek for your help again Carolina.

Brickell Honda makes car buying a pleasure... Sales and...

Brickell Honda makes car buying a pleasure... Sales and Finance staff provided excellent customer service and were true professionals. Louis Morera was patient, honest and worked hard to get us the best deal possible. Brickell Honda is the best!

Great experience working with Lazaro and Raymond, super...

Great experience working with Lazaro and Raymond, super helpful. Absolutely love my new 2012 Honda Accord! I would recommend this dealer to everyone! They did an amazing job with my trade in, help me select the appropriate car for my family, and the overall paper work was explained well, this process which has taken us longer to do in the past at other dealers was accurate and speedy. Very greatful for choosing Brickell Motors as our dealer!

Jody did a fabulous job getting us in to our 2010 Honda...

Jody did a fabulous job getting us in to our 2010 Honda Accord Coupe. He was able to work within our budget and make things happen! I would definitely recommend Jody as an excellent sales person to work with at Brickell Honda. I look forward to returning when its time to trade up my old Oddysey for a newer version. Great Job Jody!

New in town and needed a new car. The service and...

New in town and needed a new car. The service and attention was impeccable and got what I needed . Diego Paiva went the extra mile to make sure I was completely knowledgeable of the cars, the transaction, Brickell Motors an my responsibilities. Was very satisfied, would recommend Diego to future friends I make in Miami.

I'm extremely dissapointed by the deceptive business...

I'm extremely dissapointed by the deceptive business practices used by Carlos Flores (car seller) & Geraldine (Infinity, car insurance) at your car dealership. Geraldine makes you believe she's looking for the best insurance for you, when she's actually working for Infinity, and will give you a low price to have you sign the deal on the car based on that low number, that a month later you are going to magically find out through a letter from Infinity is actually higher! I also had to spend 2 hours on the phone with another Infinity representative to correct the mess she caused with the policy: she used the wrong Zipcode & the wrong car VIN, like if I had leased a 2 doors Coupe instead of a 4 doors Sedan. It's also unacceptable that it's been 5 months since I leased the 2012 Honda Civic and there's been no follow up on the $200 gas gift card that Carlos assured me I would receive within 4 weeks. When I went back there a month later, Carlos assured me again I would be receiving it 8 weeks after the contract was signed in January. I signed an overpriced lease for 3 years trusting the good name of Honda, trusting that your employees are honorable people that conduct themselves in a professional manner, standing by the good reputation Honda has built for the past 63 years of being truth to its clients. You got my business through deceptive practices. If this is the kind of people your dealership and Honda are involved in doing business with, then you lost one more loyal client for life. If you don't handle this situation properly, I'll have no choice but to finally take action against you.

I just want to recognize a great work performed by Oscar...

I just want to recognize a great work performed by Oscar Sanchez (Service Manager). After an awful experience related to my previous car's battery that nobody knew how to deal with in a professional manner, Oscar, who had taken over the position just recently, managed to stand by the unkept promises I previously received from others, including a manager by the name of Luis. I was there twice before I met him, and all I got from their staff was pure bullshit around the bush. On my third "visit", ready to take legal action against this unprofessional staff, I met Oscar, who patiently reviewed the whole thing & made things straight. Thanks to his professionalism, a big trouble caused by his incompetent colleagues was finally resolved, and on my fourth "visit", almost two months after my first one & a lot of inconveniences, I received my refund. A big THANK YOU for you, Oscar. You are a very professional gentleman who stands by his word. Your managers should be very proud of having you working by their side. Best wishes, Joel

Leasing my car at Brickell Honda was great. I am an...

Leasing my car at Brickell Honda was great. I am an informed consumer and they were able to lease me a Honda Accord at the price that I was looking for without all the hassle of negotiating back and forth. I would definitely return to do business with them again. My sales person, Ray Gonzalez made it Quick & Pleasant.Hilda

I wasn't planning to buy my car that I was leasing...