Brewster Ford

Great Experience

Very satisfied with buying experience. Salesman Peter Skrodelis and manager Neil Avellino were both a pleasure to deal with.

Great experience

I had a very pleasant experience leasing my new Ford Escape from Brewster Ford. My sales consultant Brad Stans was very helpful, and he made the entire process run smoothly in a brief three-day span. I am very appreciative of his dedication to efficiently completing the transaction and trying to give me the best deal he could.

They go beyond "required" !

I recently leased my second car from Brewster Ford. Everyone in the dealership is attentive and responsive, and they go out of their way to make the customer feel at home and valued. Neil, Landon, Mel, Christine and Kate (service) give their undivided attention to the customer, and they work seamlessly as a team.

A great experience!

This is the second car that I have leased from Brewster Ford. It was a great experience both times. Everyone I have worked with is knowledgeable, accommodating, friendly, and professional. This is true of both the sales team and the service department. When my current lease is up, I'll be back!

Happy since 1989...

I've been a customer since 1989 (that's 2 Probes and Focus wagon ago). Overall I've been very pleased with the dealership and its service. The only reason I'd consider changing is that Ford does not make the type of car I'm looking for, a stick-shift station wagon, comparable to what I currently have.

Don't go anywhere else!

Stop, don't go anywhere else! Brewster Ford is thee dealership to go when purchasing a new or used vehicle. The sales team is unbelievably accommodating, I drove Peter crazy for two weeks but he found the vehicle, color, and price point that fit and that was no easy task, believe me. His perseverance while working with me should be lauded, other dealerships in the area were becoming annoyed and rude but Peter was amazing...upfront, honest, no playing games and even entertaining, but most important he made all my parameters work. Both Neil, the general manager and Elijah the sales manager, also went way beyond anything I've ever seen before, working along with Peter to make it all work out for me. In terms of finalizing the deal, Landon is the guy, he's phenomenal...efficient and organized and makes the financing and delivery process a breeze.They have put together quite the team at Brewster Ford, a family owned dealership that really cares about you and your business...other area dealers should take lessons! I'm not one to write reviews but felt they really earned this one.

Best Ford Dealership in area

Stop, don't go anywhere else! Brewster Ford is thee dealership to go when purchasing a new or used vehicle. The sales team is unbelievably accommodating, I drove Peter crazy for two weeks but he found the vehicle, color, and price point that fit and that was no easy task, believe me. His perseverance while working with me should be lauded, other dealerships in the area were becoming annoyed and rude but Peter was amazing...upfront, honest, no playing games and even entertaining, but most important he made all my parameters work. Both Neil, the general manager and Elijah the sales manager, also went way beyond anything I've ever seen before, working along with Peter to make it all work out for me. In terms of finalizing the deal, Landon is the guy, he's phenomenal...efficient and organized and makes the financing and delivery process a breeze.They have put together quite the team at Brewster Ford, a family owned dealership that really cares about you and your business...other area dealers should take lessons! I'm not one to write reviews but felt they really earned this one.

Great Deals atBrewster Ford

I went to Brewster Ford in hopes of buying a new Ford Escape at a good deal. I have to say they did not dissapoint. My sales consultant was Brad Stans and he was excellent. He worked very hard with the other managers to get me a great deal. My car was ready in no time and I left their feeling very satisfied. Thanks to everyone at Brewster Ford. I love my new Escape.

Go See Brad at Brewster Ford

I went to Brewster Ford in hopes of buying a new Ford Escape at a good price. I have to say they did not dissapoint. The customer service was excellent. Brad Stans was my sales consultant and he worked hard with the other managers to get me the best deal possible. They had my new vehicle ready for me in no time. I left their feeling very satisfied and totally loving my new Escape. Thanks to everyone at Brewster Ford.

Excellent Dealership

After doing research for my first personal car, Brewster Ford had the one I've been searching for. Thanks to Brad, I now have my very own shiny Ford Fiesta! Thank you!

Great Service

I had a great experience and Peter was a wonderful salesman. Honest and straight forward. People you can trust!

Service dept

They said 3time is a charme?F150. Under warranty 1call. Window goes up down by itself Dealer says. Is your plug and play lights you installed not our fault so they won't do crap Problem driver door window switches control board I pay for it 2call. Driver side mirror blinker stays lit 24/7 Dealer says. Is your lights not our problem Problem found. Short in door harness I pay for it 3rd call. Can you check my brakes Dealer. Rear pads need replacing 2mm left $500 I say not yet I go to a better place. They tell me you got 10mm left on all 4. You don't need it Mind you truck is under warranty. But dealer won't do crap about it. Don't give a xxxx about you or your truck UNDERSTAND FORD OF NORTH AMERICA ?????Do something about it NOW Answer back have the decency to reach out to your customers how about it????

Best Deals Around !

I checked around and did my homework ! I found that swapping out my leased car with another Ford Product would serve me well ! I chose Brewster Ford because they gave me the best deal right away ! I have no spare time to negotiate and wheel and deal with dealerships ! Brewster Ford gave me the best deal and a better equipped car than I would have received from surrounding dealers!Thank you Peter for making this lease painless.Thank you Landon for working out my deal !I was in and out of the dealership within an hour !I love my new Escape !

A new customer that now feels like part of the family!

I am a new customer of Brewster Ford and recently bought a new truck. Neil, Frank and the friendly employees at Ford went out of their way to make me feel like I am an important customer. They treat you with professionalism and courtesy and I would definitely recommend them to family and friends for a great car/truck buying experience.They go the extra mile!!

Confidence

I'm a senior citizen who relies of Ford maintenance to keep my car in good condition. Have always been happy with the service. Jessica was very informative in asking and telling me what my car needs.

The "Spark" is back in my Van's Spark plugs!

I recently needed the spark plugs changes on my 2003 van. I only had time on a Saturday morning to get it done. Brewster Ford accomplished the job in record time and my van is purring like a kitten again! Always a pleasure to work with the staff at Brewster Ford - their timely in their work, efficient in their execution and friendly on top of that. Highly recommend this service department!

Service

Kate, Sarah always great have been a Brewster ford customer for years love the service department. Always friendly wi fi is great will always buy my fords at Brewster

Outstanding Service Purchase in and out

I had been looking online and was assisted by Brad Stans. He had everything ready for my appointment and they made it possible for me to get my car at a great price and left with it the same day. #GoSeeBrad

Great Customer Service and buying experience

I had been looking online and was assisted by Brad Stans. He had everything ready for my appointment and they made it possible for me to get my car at a great price and left with it the same day. #GoSeeBrad

My Truck

I have dealt with the folks at Brewster Ford for over ten years and have nothing but good things to say about the workmanship and family like service I get from Sarah, Kate, Monti ,Bill, Alex and Frank just to name a few .... my mechanic there is on point and always does a wonderful job.... taking your car or truck to one mechanic is like seeing your Doctor, he knows your history and how to take care of it ....... !!Ben

Why I Love Brewster Ford

I recently purchased by second car from Brewster Ford. As a long time customer of Brewster ford, I knew that when I needed a new car that they would be the obvious choice. I worked with Brad Stans, and he was professional, patient and receptive to my feedback about the cars he was showing me. He spent nearly four hours with me, helping me to ultimately find my new car. I would highly recommend Brewster Ford and Brad Stans to anyone in the market for a new car!

Disappointed

I purchased a 75,000 mile maintenance plan with my new Ford Escape a few years back and recently decided to switch to Brewster Ford for service mostly because it is closer to my house and also I only had a few service appointments left. My first attempt it was impossible reaching anybody in the service department on the phone so I scheduled online and they were very nice in person. The only issue is that they didn't attach my undercar shield and it fell off on my way home, when I drove back they said they would take care of it right away because no other customers were there, it took them 45 minutes reattach it which is basically putting in three rubber screws. I complained to service but nobody ever called me back. Even though this worried me, I decided to give them a second chance, this time it was easier reaching someone on the phone and they were nice enough to put my car back together but they tried charging me despite explaining to them that I had a service plan, it took a manager to void the charges and I was on my way. The last visit was the final service on my plan, it was easy making an appointment and they allowed me to pickup my car from the sales area because I couldn't pickup until after the service area closed on the Saturday. Again they tried charging me for service and it took the manager 15 minutes to void these charges. I wasn't very happy but still asked if he could take a look at my car because I was looking to trade it in (now that my service plan was done) the manager politely told me no and instead told me to go to kbb.com, he said use fair condition and that will be the ballpark. I explained my exterior has some dings and would appreciate it if someone could look at it and give me a trade in estimate since my car was 50 feet away, again he directed me to kbb.com. I tried one more time, I told him I was interested in trading in my car and buying a brand new one, he lit up and for a second I thought he was going to get up out of his chair, since he couldn't be bothered to help me without me mentioning a possible sale I just walked out.Later I heard scraping underneath my car and when I looked the undercar shield was hanging off. Again, I drive a Ford Escape and I brought my car to a Ford dealership for service yet they can't seem to figure out how to attach the undercar shield. If they can't figure out how to put my car back together than I am worried what else they did wrong under the hood.

GO SEE BRAD

Just bought a car from Brewster Ford with the great help from Brad. Brad was incredibly helpful in picking the perfect car for me and in a very timely manner. I will absolutely recommend Brad from Brewster Ford to all my friends and family. #GoSeeBrad

Pleasant Friendly service

I recently brought in our company vehicle, a Ford Transit, for a tune-up and some replacement seat-belt parts. Everyone I interacted with at Brewster Ford was friendly and up front about everything I asked about. Great experience and will happily bring our van back here for future service

A pleasant and honest buying experience

I bought a 2017 Escape from here, and dealt with Peter and Landon. Both were completely transparent, low pressure, and pleasant to deal with. There were no surprises, no hard upsell, and delivered as promised. A wonderful surprising experience. Thanks guys!

Excellent mechanics

My only experiences with Brewster Ford have been related to my Thunderbird and Lincoln repairs. They have very congenial, knowledgeable, and understanding front desk service representatives, and excellent mechanics. I have never had a single problem with the service department at Brewster Ford and I always know my vehicle will be fixed correctly when I leave or wait for my repairs. They only put Motorcraft or Ford parts on my cars, which is a personal 'must' for me, and I trust their work and competitive repair costs.

Change to "loaner" practice

In a regular checkup I was told I had a slight leak in a head gasket, that the parts were on hand, the work would take about 2 hours (in addition to the hour I'd waited for oil change, etc.) and cost over $275. I asked to reschedule when a loaner would be available. The Service Advisor said a loaner would cost $35/day. Previously they had been free (other than replacing any gas used). I pointed this out. She said free loaners were only available under warrantee or for expensive repairs. I suggested this was an expensive repair. She said no, it wasn't. She said Ford had changed some policy and that's why Volz no longer offered a free loaner. Being single, the availability of a loaner is an important part of why I choose a dealer. I'm about to buy a new car...now it may not be a Ford.

excellent serice

it was a wonderful first time experience considering I just bought my first car! I would highly recommend Brewster ford. Brad (salesman) was excellent and helped make this process so easy! All the salesmen work with what you have and that Is why I left with a smile on my face!

On the road again!!

What a great experience I had purchasing my new 2016 Ford Explorer at Brewster Ford. As a team they made the car-buying experience as painless as possible by allowing me to take the time I needed to explore different engine models and think through the various options without pressuring me into making a snap decision. In addition, they put their heads together to come up with a creative strategy to bring the vehicle's price into my comfort zone. Rich, Rick and Landon (with a nod to Brad for his added support) made the buying experience a pleasurable one! If you're in the market for something new, be sure to visit Rich Wrey at Brewster Ford!!

Great Experience!!

I was at the end of my current Ford Escape lease with the clock ticking. After several Ford dealer inquiries I met with Peter Skrodelis at Brewster Ford. He was incredible! Within 24 hours I had a fantastic deal! Landon, the Manager, and the staff made the entire experience the best I can remember. I would highly recommend Brewster Ford to everyone!!

The Journey was terrific!

It's the journey towards any outcome that makes it successful to the people involved---- Brewster Ford has the staff that make it enjoyable and reliable towards a positive experience and end result. Their Customer Service goes above and beyond to truly understand your needs and assist to fulfill them professionally and respectfully throughout the entire "buying" process! Thanks again-- we LOVE our new ride and expect we will certainly be back again. Shout outs to Brad and Landon. You are to be commended #Go See Brad!

Great service always friendly and profeshional

I always find the staff at Brewster Ford to be friendly and professional.

Outstanding Service, Amazing Buying Process

This is the third car we have bought from Brewster Ford. They have amazing customer service that makes the buying process extremely easy and painless. Brad explained in detail the pros and cons of each car option and helped me make the right decision. Brad was not pushy about the buying process and was very polite and friendly. #GoSeeBrad

Second Lease from Brester Ford and Kevin P.

This was my second lease from Kevin and Brewster Ford. Upgraded from a Fusion Hybrid to a Fusion Energi. Kevin gave me a good price for a new 3 year lease. Very painless and I thought we reached a good agreement. I would consider getting another vehicle in three years when this lease is through. Good lease relief from the previous car too.

30 min repair

Went in for 30,000 mile service and asked them to check lug nuts because I got a flat and could not get the lug nuts off with the bar used to get nuts off that comes with the car. I had to get a repair shop come out to get the nuts off. They said the nuts were swelled. As I only ever had them work on my car the swelling would be a result of their work. Charged me $139+ tax for nuts and rescheduling to have nuts replaced for a 30min job. Arrived just before my appointment. They had me wait 1 hr and 45 minutes. Didn't even take truck in for hour and charged me extra labor time. Usually they are good but they have been declining more and more lately. New service manager has not improved service.

Painless process

This was my first car purchase since the passing of my husband, my anxiety level was so high that I just couldn't bring myself to close a deal. Kevin, Rick and Landon from Brewster Ford were surperb, they went above and beyond for me and made the entire process pain free. Thank you Guys, I love my new car.

carpentry

I just buy a very nice FORD EXPEDITION AT BREWSTER FORD very good service they gave you there full attention I recommend this dealer # GO SEE BRAD

The Best Experience Ever

This dealership went above and beyond. We got the whole deal done, without any haggling in exactly one week. The salesmen Kevin Panepinto did such an amazing job in getting us exactly what we wanted. The best dealer experience we've ever had!!

Outstanding Customer Service

Rich Wrey was very attentive to my automotive needs and helpful in assisting me with finding the right vehicle for me. The staff at Brewster Ford made the process stress free.

Nice and also painless

Sometimes buying a car can be painful, and could stress one out. But at Brewster Ford I've always actually found it nice and fun; this time many thanks to Rick, Kevin and Landon who made it an enjoyable experience. This is my third Ford from this dealership and look forward to my fourth!

Great service, great prices

Had a great buying experience at Brewster Ford. The sales service was second to none. The Sales Consultant Brad Stans, General Sales Manager Rick Kling,and Business Manager Landon Johns are the best in their business. They all were very attentive, courteous and knowledgeable. I highly recommend Brewster Ford, if you are looking for a great deal to buy a new or used car.

Buying process

I'm generally not a fan of buy cars, however, Brad made the process painless for which I am very grateful. Over the years I have purchased many cars and not all the experiences have been as pleasurable as this one. My brand new Ford Escape is a testament to the wonderful service we experienced from Brad and Brewster Ford.

Painless purchase process

Ordered a 2016 Flex with Brewster Ford. Worked with Rick Kling by email on exactly what we wanted. Order came in last week, and we stopped by this weekend to settle up and take delivery. It was a stress free buying process with Kevin Panepinto and his finance guy. Handled everything for us with absolutely no issues. We are very happy with our new car

Easy, fun experience

I just bought a Ford Edge from Kevin. Customer service was excellent, he helped me every step of the way. He made the experience very pleasant. Landon was a great help as well #brewsterford #buyapinto

Oil Change

The service department was very knowledgeable and friendly when I came in for the oil change. They informed me of additional work they may need to be done in the near future.

Amazing! #goseebrad

Go to Brewster Ford and ask for BRAD STANS! He was extremely helpful. He pretty much saved my life (my car) and stayed even after they closed to help. He really went above and beyond for me and I am forever thankful! Go see him! You wont be disappointed! (: #goseebrad

Great Sales Experience

This is our third car that we got from Brewster Ford. Brad was an excellent salesman, even when he had the flu he was there for us. Highly recommend you look at Brewster Ford for your next car. Ask for Brad. #goseebrad

Leased car, fake diagnosis.

I brought my leased explorer to brewster ford for an oil change. When I picked it up they said I need a part, they heard a clicking noise. I never heard anything but said okay since I already pay for any extras to be free in my lease. When I picked up my car it was written that "customer came in complaining of noise," no I didnt... they diagnosed my car for no reason to make money off the service from ford. I will not be going back to brewster ford for any reason. Very annoyed.

Excellent buying experience!!

After visiting or talking by phone with several dealerships, I found Kevin Panepinto at Brewster Ford by phone. We hit it off immediately. He not only was very personable, helpful and knowledgeable, but he found me the best deal, of the several I had been quoted by other dealers. Since we lived a good distance from their location he made it possible for us to make only one trip to complete the paper work, turn in my old lease car (from another dealer) and drive away happily in my brand new car. He took care of every aspect of the sale from initial contact to personally putting my plates on the new car, syncing my phone to the car and telling us where to find a great place to eat before our long trip home. I am definitely recommending Kevin Panepinto and Brewster Ford to anyone I know looking to purchase a new or used vehicle. Excellent total experience.#pintosellscars, #buyapinto

Customer service

I purchased a brand new 2016. I have been in for repairs twice in a matter of 2 months for minor things. it is so frustrating to have to constantly drive out of my way to fix a brand new vehicle. Brewster never has loaner cars available. I purchased a car that I hoped would be reliable to get me to and from and wrok and when there aren't loaners how am I supposed to do that? I have to drive to get it diagnosed and then drive back again to drop it off for repair instead of leaving it and coming back to pick it up when it is ready like ever other place operates. What kind of dealership doesn't have loaner cars available? When I went to pick up my vehicle after the first repair, no one retrieved my vehicle or showed me where it was. I had to wander around the dark lot in the rain and activate the panic button to find it. This is the worst run dealership I have ever had to deal with.

GO SEE BRAD

To say this is the absolute best experience I had buying a car would be the least. This was my first time buying a ford and I am thankful to Brad Stans for making it all happen. I purchased my ford mustang from brad in may of 2015. I went in knowing that I wanted a mustang but not really even aware if it was going to be affordable or even able to happen. Lets put it this way.. the same morning I walked in inquiring about a mustang- was the same evening Brad had me driving it home. Brad was patient, extremely knowledgeable and very helpful during all steps of the car buying process. He took the time and made sure the car insurance would be affordable for me, as well as working with me on the price of the car. upon leaving that day with my dream car, brad said "you can always call me if you ever have any problems." He really meant that. Anytime I had a question or ran into any dilemma related to the car/servicing, etc- brad made sure he answered the phone or called me back as soon as he could. It was never a headache trying to get in touch with someone at ford, unlike it has been at other car dealerships ive been to throughout my driving years. a few months ago I ran into a problem with my thermometer in my car. As a girl , knowing that I love cars but also knowing that I don't know much about the mechanical aspect, I called Brad. Brad made sure my ford was towed to the right place immediately. He gave me a loaner ford to drive until my car was all set. He kept me informed daily about the status of my car and had it returned to me in a few days as good as knew. Brad is one of the most efficient car salesman I have ever met I must say. He does his job well and not many can attest to that. Because of the experience I had buying my car from Brad, I cant say ill ever trust getting this kind of service anywhere else. #GOSEEBRAD -Erin F.

#goseebrad

I had always heard good things about Brewster ford, and when I went to look for a f-150 Brad gave me outstanding service. I had already gone to another ford dealership before but I was not satisfied, I was getting the run around. Brad was straight up and helped me figure out the best deal I can get for a nice truck. I recommend everyone to go see Brad. -Shaun Griffin

#GoSeeBrad !

Brad goes out of his way to assist me, whether it's buying a new vehicle or helping me maintain the one I have I know I have a one-man vehicle support system and that is incredibly valuable!

Excellent Customer Service!

Go see Brad you won't be disappointed.. Excellent customer service he gave us a great deal and was very accommodating and extremely helpful.. This is an overall great location apart from outstanding customer service they have a wide selection of cars with fantastic deals. I would definely 100% recommend this location and make sure you see Brad!!!! #goseebrad

Call Brad at Brewster Ford!

Found a used Truck online .......Made a call down and talked to brad......brad hooked me up with a great deal on my trade and new truck.....would.not hesitate to call him again and do business!!......call brad at brewster ford!.....#goseebrad

New Ford Focus

The Brewster dealership has a lot to choose from. The salesman (brad) was very accommodating and very helpful in finding the right car for us. Ford had really good rebates and financing. #goseebrad

Best Car Buying Experience Ever!

I just purchased a 2015 Ford Focus SE from Brewster Ford! My situation was not easy, but thanks to Brad and Landon, the Dynamic Duo, owning a new vehicle came to fruition. Miracles happen everyday! Brad is an awesome salesman. He listened to my needs and concerns and didn't try to push me into something I didn't want or couldn't manage. For a non-invasive, overly pushy car buying experience, I highly recommend Brewster Ford. More specifically, ask for Brad Stans. A special thank you to Brad and all the wonderful staff at Brewster Ford. Words cannot express my gratitude. #goseebrad

Outstanding service!!

Had a screw in my tire. Called them on Monday afternoon and asked about coming in Tuesday morning and waiting for it. Danielle (the service manager) said sure, we'll make it work. Got there at 8:15 and was on my way at 9:00. Can't ask for more than that...

Good experience

Purchased a previous owned car recently. The overall experience was very good. Brad was very helpful throughout the process. #GoSeeBrad

well done

We had a great experience at Brewster Ford. Everyone we spoke with was courteous and knowledgeable. The patience they had with us was exceptional: Answering questions The test drive Taking us through all the aspects of buying Explaining all the features in the car Thank you Rick, Brad and Louis

Purchase process

We bought a 2015 Ford Fiesta and the entire purchase process could not have been any easier. Brad is a true professional and demonstrated excellent communications skills. When Brad told us that he would check into something, like locating a 2015 car that met our requirements, he was Johnny on the spot with his follow up. As a result we are convinced that we received the best possible deal available for the car we wanted. Brad is a friendly and honest person and was a pleasure to deal with. It was an delight to not have to go through the typical "mating dance" that is most times required when purchasing a car. Brad dealt with us straight up from the get go with his initial price being VERY competitive and fair. I highly recommend contacting Brad if you are in the market for a Ford product.

Terrible customer service

I was told that a ride to work (4 miles) would be provided upon dropping my car off in the morning when I made service appointment. I waited for an hour once I got there because I was then told they only provided shuttle service twice a week. I informed them that the breaks were screeching when stopping slowly and attributed it to break dust. I was getting tires rotated anyway and assumed they would check breaks and clean dust if present. Technician confirmed my suspicion of brake dust and office staff asked me if I would like them to clean it next time I came in. They looked at the dust and did nothing. Puzzling. Car was running rough over past week and I asked them to take a listen. Technician said it sounded "fine" when he started it and then took a quick ride up and down the street. He suggested that I leave it overnight. I had to pick up children and had to decline. I was charged $194 for oil change/tire rotation. They told me the added cost was an extra hour of labor. This is robbery. My last two service visits have gone poorly as well. I will not be returning.

#goseebrad #bresterford

I went in over the weekend to look into purchasing a new escape. Brad made the process of purchasing my first vehicle so easy! He was super helpful in finding me something to fit my budget. I highly recommend Brewster Ford. If you're looking to purchase a car #goseebrad

Great service

Thank you Brad, once again the best service you can ever get. you won't regret buying a car from Brewster Ford. I'm very excited to drive my new ford explorer! they got me a better car from what i wanted. #GOSEEBRAD

Amazing customer service

I normally hate the car buying experience but Brad and all the employees at Brewster Ford made me feel no pressure during my car buying process. I couldn't be happier with the no pressure sales approach, so if you in the market for a new or pre-owned car go to Brewster Ford and see my friend Brad! #goseebrad

Good Customer Service

Overall good experience dealing with these guys. I looked at trucks a few years ago, but I bought elsewhere. This time however they had the right car at the right price and Brad was excellent with getting me exactly what I wanted. Very happy with my experience. I would buy from them again. #Goseebrad

Good experience

This was a very smooth car buying experience. I knew what I wanted, and they fixed the one thing that would have prevented me from buying the car. The purchase process was totally simple. The only negative thing is finding a parking spot at the dealership. It is very tight.

GREAT experience

Brad at Brewster Ford is a lifesaver. My company was in dire need of a Ford Transit and couldn't find one anywhere. Brad helped us get the vehicle that we needed, and went above and beyond to get us a good deal, as well as detail the van and get it ready to pass inspection. A very smooth and fast experience, and I will definitely be returning for my next vehicle. #Goseebrad

Poor Service

I wanted to have backup sensors put into my F150. Colonial Ford told me it couldn't be done Brewster Ford gave me an estimate of $1700. I told the service advsior that Colonial said it couldn't be done and her tech said that it could. I took the truck in and had to get a rental. I was told the next day that the job couldn't be done and that I would have to pick up the truck and that i would be charged for the service. I wasn't happy about being charged and talked to the person in charge who told me that they needed to be compensated for their time. He reduced the amount to $150. I agreed that I would pay. When I went to pick the truck up the drivers seat was back as far as it could go. The tech had done this to get under the dash. Somehow the rails on the seat were now bent and the seat would not move. Now they want $600 to fix a seat they broke. Well this is getting silly. After disputing this they now reduce it to $270. The service charge, the car rental, the seat fixed and I am about at $450 with countless hours at the dealership for nothing. Should have listened to Colonial. By the way, the people are very nice and courteous, no complaints about that. They simply don't have their act together. I would look elsewhere for service.

Brewster Ford

I came to Brewster Ford to look for my first car. The salesman Brad set me up with a 2015 Focus-SE Hatchback. He was able to get me the best deal in the area! #goseebrad

Had a awsome time

Been looking for a truck for months ended up finding a used 05 f350 desiel which I fell In love with brad my sales rep took me right in showed me the truck and went from there. Could of not asked for a better sales guy brad took care of every thing for me and got me every thing I could ask for the truck and off I went..could not ask for a better dealership and a better sales rep thank to Brad and the whole crew and Brewster ford.

Just bought 2015 Mustang GT convertible

This is the 6th vehicle I bought at Brewster Ford and I wouldn't buy anywhere else. They treat me as a loyal customer, something that can't be said for my former Porsche dealer, but that's another rating. Excellent sales staff, excellent management excellent service staff. I give them my highest rating possible.

awesome experience !

I recently purchased a 2014 mustang convertible which was my dream car for many years . I didn't even know if it was going to be a possible transaction that day but Brad made it happen, not to mention at an awesome and affordable price as well. I found the vehicle listed online, called and spoke to salesman Brad on the phone who was able to show me the car within that same hour. Needless to say after a very easy and efficient transaction, I walked out of Brewster ford a few hours later with the vehicle as my own ! Brad was awesome , I would HIGHLY recommend anyone headed to Brewster ford to go see him. He answered every question I had and made the impossible seem possible that day! He was friendly and extremely knowledgable in answering all questions I had about the car.

Amazing

Great local dealership. Very helpful and fast when interested in purchasing a car. Always available to answer any questions and closed deal quickly. I would recommenced them to anyone.

Sales: New

My experience at Brewster ford was a very pleasant one. Kevin Panepinto found the car I wanted and was very patient answering all my question. On the day of pickup he spent a lot of time explaining how all the new technology works which was very much appreciated. Kevin is both very knowledgeable and very professional and made getting a new car a pleasant experience. Kevin is a great asset to Brewster Ford.

escape

Brad made the decision of buying vs. leasing - quick and painless. He was knowledgable and explained the pros and cons of each option. Very Satisified.

Easy Purchase

I recently purchased a new car from Brewster Ford with the assistance of their sales rep, Brad. I would describe the entire process as simple and painless. We quickly came to a price that we both agreed upon and began discussing my trade-in which was very fair(I ended up receiving more for my trade-in than expected). When the time came to sign all of the papers, I met with Pete and the process continued to be smooth through to the end. After I left with my new car, I ran into an issue with my insurance company and Brad was happy to assist by speaking to the agent and faxing over any required paperwork(multiple times) until the issue was resolved.Most recently, I brought my car in for a detailing and was given a loaner car without any hassle. I would recommend Brewster Ford to anybody that I know who is looking to purchase a new Ford.

Geat experience

I called Brewster Ford about one of their advertised used cars, salesman Kevin was very friendly and helpful. The car was ready for me to look at when I arrived and Kevin explained the sales and warranty process to me very well and I made a deal that I was very happy with. I will go back there for another car.

Easy!

Brad and Pete made our car buying experience easy and painless. We have been car shopping for a while and their salesmanship and the right car made this the place to buy!! Other dealers were not able to help us find what we wanted and did not follow through.

Great experience buying a car

Previously bought a 2009 Fusion here, and have had great experiences with the service department ever since, so this was where I went to get a new car. Keven Panepinto was a very helpful, friendly, and helpful salesman who found a Fusion with exactly the features I wanted through another dealership. Pete Stefonowich made the finance process easy to understand and very user friendly. Kudos to Rick Kling and all the staff here for the very friendly atmosphere!

Excellent slaesman

I was in the market for a new car and was specifically looking for a Ford. Brad from Brewster Ford contacted me his professionalism was welcomed. His manners and attitude were exceptional. Overall I had a good experience.

needed a truck

after looking for months, Brewster Ford had the truck I was looking for. They had a price listed online, which they matched in the dealership. the salesmen that I worked with had a good attitude and wanted to make sure i picked the right truck. also, they threw in a free oil change.

Brad Stans at brewster ford was very professional

My experience at Brewster Ford was excellent. Brad Stans helped us find the exact 2015 escape we were looking for. There was no pressure this was the 2nd car we have bought from them. I would definitely recommend this dealer ship and would also recommend Brad. He was a true professional. Pete in finance was also very helpfulMike

Great Dealership and Salesman

Kevin Panipinto was a great sales man, knowledge, great personality and friendly, I would highly recommend Kevin as a great salesman and the service department is excellent!

Great Place to Buy Your First Dealership Car

I found Brewster Ford online when I was searching for a new car. When I called in it turned out that the car was not at the dealership, however that was already noted online, I just happened to overlook it. Brad (the salesman) said he could get the car there next day so I could take a look at it. When I went to see that car my girlfriend met me there. After 4 or 5 months of looking for cars at a ton of different dealerships in the area, Brad was the first to acknowledge my girlfriend and not just walk right by her. He is a very nice guy who wants to get you in the car you want. Brad pulled the car fax on the car for me, let me take it out on my own, and he held it at the dealership for me while I was working on figuring out my finances. I ended up with a great car and I could not be happier. I have not had any experience with the service side of the dealership yet but I will update my review once I do. When I am ready to get my next Mustang I will give Brad another call.

Excellent buying experience with Brewster Ford

Reached out to Brewster Ford through their advertisement on cars.com. Got in contract with Kevin Panepinto who was extremely helpful to close the deal on my used Ford.

pleasant

My experience at Brewster ford was very pleasant from start to finish. It seemed that everyone I dealt with was knowledgeable and willing to take the time to address any concerns.

First Rate!

This review comes long overdue! I suppose because I really wanted to take the time to write a proper and deserving review for Landon Johns, my sales consultant at Brewster Ford. I have been dealing with Landon for over 2 years now. He has assisted me with the leasing of 2 Ford Escapes, each time with pleasurable and affordable results. Hes an outstanding, caring & HONEST (yes I know, rare) sales person who Im proud to now call my friend. Each time truly listening and meeting all my car needs. I first met Landon in 2012 shortly after Super Storm Sandy totaled my Ford Explorer. He was able to put me as ease, which is no easy task for a woman in search of a new car and provide me with all the applicable discounts and rebates due to my unfortunate circumstances, resulting in the lowest possible monthly payment imaginable for the 2013 Escape. At the end of my 2 year lease agreement, I drove 2 hours from Brooklyn to Brewster just to deal with him again. And once again he delivered a new 2015 Escape, with the same exceptional service and payments tailored to my needs. Ive come to grips that Im not an easy customer to deal with and I certainly had plenty of challenges for Landon, but he handled them all with ease and professionalism. I will continue to bring my business to him, and unquestionably refer all family and friends right his way.

Very happy with Brewster Ford

I worked with Larry to lease a 2014 Focus ST. We were able to get to a fair price, Larry was familiar with the car's features, and they detailed the car prior to delivery for me. Larry even came in on his day off to get the deal done. I would definitely buy another car from them - Hopefully a 5.0 Mustang in a few years....

Excellent Experience

Like many women, buying a new vehicle has never been an enjoyable undertaking. This time around I researched dealerships in my area and decided to give Brewster Ford a try based on the favorable reviews from other customers. I had the serendipitous good fortune of meeting Brad Stans who quickly dispelled any apprehension I felt in dealing with a car salesman. Brad listened to me, he answered my many questions, he addressed my concerns, he responded promptly to my emails and most importantly he helped me find a great vehicle that I am extremely happy with. It was an absolute pleasure to work with Brad Stans. He possess exceptional customer service skills which he executes with perfect integrity. Throughout the entire process I never had a moment of uneasiness or misgiving regarding Brad, the finance department or Brewster Ford in general. I was treated with the utmost respect and never felt pressured in any way. Completely absent from this dealership are those scammer type salespeople that are so evident at other dealerships. I have no reservations recommending Brewster Ford to anyone looking for a great car buying experience. My sincere gratitude to my salesman Brad Stans, Pete in the finance department and all the other good people at Brewster Ford. And a big thank you to the Volz family for running a first-class business.

Excellent Experience at Brewster Ford

Like many women, buying a new vehicle has never been an enjoyable undertaking. This time around I researched dealerships in my area and decided to give Brewster Ford a try based on the favorable reviews from other customers. I had the serendipitous good fortune of meeting Brad Stans who quickly dispelled any apprehension I felt in dealing with a car salesman. Brad listened to me, he answered my many questions, he addressed my concerns, he responded promptly to my emails and most importantly he helped me find a great vehicle that I am extremely happy with. It was an absolute pleasure to work with Brad Stans. He possesses exceptional customer service skills which he executes with perfect integrity. Throughout the entire process I never had a moment of uneasiness or misgiving regarding Brad, the finance department or Brewster Ford in general. I was treated with the utmost respect and never felt pressured in any way. Completely absent from this dealership are those scammer type salespeople that are so evident at other dealerships. I have no reservations recommending Brewster Ford to anyone looking for a great car buying experience. My sincere gratitude to my salesman Brad Stans, Pete in the finance department and all the other good people at Brewster Ford. And a big thank you to the Volz family for running a first-class business.

xxxx on Earth

Stay away from this place if you can make it to the next garage or nearest dealership. Danielle, the service MANAGER, is a xxxxx, hangs up on you when she actually picks up the phone. (Like previous customers here have touched on, they do NOT call you.) They have had my car for 2 1/2 weeks working on it. They have had my car for 3 weeks to work on it and make minimum to no contact with me. Three seperate occasions they scheduled oil changes where I made them aware I'd be waiting. The last time I was waiting 45 minutes until I went in and found they hadn't TOUCHED my car. The other two were similar. Whether they're overscheduling or just don't know what they're doing it's still wrong. I can't express the physical sickness I feel talking about this dealership. Do yourself a favor if you need to buy a Ford buy at Colonial or somewhere else because it's worse than a headache. Oh and by the way, people should know most of the nice ratings look like they're from employees. An their employees beg customers to write reviews, my sales rep left and told me.

Transmission replacement, check pulsing brake pedal

I have my '08 Explorer back today after 32 days in the shop at Brewster Ford for a transmission replacement and to have them check a pulsing brake pedal. First off, they will not call you...if you want to know the status of the repair to your car, you have to call them....repeatedly. I received my truck back yesterday and immediately noticed that the brake pedal was pulsing just the same as it did when I dropped it off, in spite of the fact that I had to remind George in the service department to check them almost every time I called in to check on the repair status. I just had the truck out now, exactly 28 hours after picking it up, to find that the transmission oil is leaking and the transmission that they "just replaced" is slipping and banging into gear between 3rd and 4th. To top it off, the front lower valence on the truck was hit while on their lot and has damage. I will be in there Monday morning....can't wait to see what the chance is of getting a loaner out of this wannabe service shop. This dealership is an absolute joke and really has no business calling themselves "certified" in any way. Seems they're only certified in one thing...taking your money. Do yourself a favor and stay away.

Great Experience

This was my first time buying a car from a dealership and Larry was awesome. He helped me every step of the way and got me exactly what I wanted. When you go to Brewster Ford definitely ask for Larry. He is personable and down to earth I will absolutely be back. The nicest people who obviously enjoy what they do. I recommend Larry and Brewster Ford to anyone looking for a car.Amanda

Best Car Buying Experience

I had a great buying experience which is credited to Brad Stans. He was the only sales person I met at several dealers that understood and came up with solutions to my specific objectives. I would recommend him and this dealership to anyone looking to purchase a vehicle.

I bought multiple Fords here and won't go anywhere else.

Friendly service, great deals. Cars delivered when promised. What else do you need? Landon, Rick and Peter could not be any more accommodating or reasonable with the deals they made.

Great service & experience

My second time purchasing a vehicle from them and will not be my last. Great experience from start to finish. Landon was terrific. He kept me in the loop every step of the way and sent me pictures of my vehicle once it was delivered to the dealership

See Kevin Panepinto if you want a good buying experience

I live close NYC, but chose to buy a new car (PB Focust ST) from Brewster Ford because of Kevin Panepinto.A) patience and answered my questionsB) he's a salesman, but understand not to be too pushy with dealer add ons like extended warranty, paint protection, etc. C) gets high marks for putting a detailed quote on paper, let me think about it without the pressure to put down a deposit right away, and no surprise changes at signing.Brewster is an easy train ride from NYC. Come for a pleasant small-town purchase experience.

Never agian

Brought car in that I had purchased from dealership because they inspected it with non-working brake lights. After two visits and waited almost 2 hours (I was promised work to be done in 30 min) car was finally done. Very unprofessional and un-organized service.i will not return again or recommend to anyone.

Brewster Ford

Brad Stans is a most helpful Salesman. Friendly and polite. I would recommend Brewster Ford and buy from them again in the future.

First time customer - am liking this dealership alot so far!

I recently went to see a used vehicle (2002 Ford Ranger) that the dealership had just taken in on trade. Kevin Panepinto couldn't have been nicer in giving me every bit of information he knew about the vehicle, which was fairly considerable. I felt he was very honest in what he told me without sugar-coating things. After test driving I was undecided but was promised I'd get a full shop report the next business day. I left the dealership very surprised that I was never asked for any kind of down payment to hold the vehicle. Have bought alot of cars in my life, and this was a first.Sure enough the next day I did hear the shop report from Kevin. He told me that the truck needed ball joints (something I wouldn't have known on my own) and that the dealership was already replacing them. That and an oil change (which they also took care of) were all that they saw the truck really needed. All the while they said they'd have no problem if I wanted to take the truck somewhere for an independent inspection. I declined as live out of town and realized there would be a logistics problem, but felt good that Kevin had offered without my having to ask.So, at this point, the vibe I had with Kevin (which I assume reflects the dealership's) was very positive. I offered to come in again to chat more as I was still very interested and thought that's where face to face negotiations would be necessary if I wanted to close on the terms. Since I live and work out of town, Kevin said it really wasn't necessary, that we could cover that over the phone. So, after they had worked with me on the price that I wanted, I really had no problem saying yes!Regarding the paperwork on the sale, there were absolutely no surprises anywhere. No hidden fees, no gotcha's, no monkey business. Everything went exactly as I expected pretty much down to the penny. Kudo's to Brewster Ford!So, the other part of knowing a good dealer from a not so good one is whether they stand behind what they sell. I found a minor issue in the first week of driving that necessitated bringing the truck back (parking brake not engaging) and they got me right in the next day and took care of it for me. I also may or may not need a thermostat replaced but have already been assured that they'll take care of it for me. I don't expect a used vehicle to be perfect but my confidence in Brewster Ford is definitely reassured by this. Between my wife and I, am usually buying some kind of vehicle every two or three years. And now our 4 kids are all either already driving or very soon to be. I will be looking to do alot more business with Brewster Ford in the near future. They seem to be a rare gem amongst car dealers and definitely worth driving a few extra miles to visit!

Wonderful experience purchasing my first new car!

This was my first time buying a new car and it could not have been a better experience. Right from the get go, Landon and the other staff of Brewster Ford were very helpful. I never felt pushed into making a deal and was informed every step of the way. There are a couple of standout things that made me really respect my experience. Firstly, the day after I committed to buying the car and was still going through the paperwork Landon was on his day off. This did not stop him from corresponding with me all day on important information and he worked with his fellow staff members who were at the dealership to get things done. Also, since I am a young adult and unfamiliar with signing contacts and proofing everything, Landon reminded me to read everything I was signing twice and to check all the fine print so that I would not make a mistake or become the victim of an oversight. Once the paperwork was taken care of my car was quickly prepped for me to drive it off the lot. Overall my experience with this dealer was great and my sales representative was on point!

Excellent experience at Brewster Ford

This was my first time buying a new car and it could not have been a better experience. Right from the get go, Landon and the other staff of Brewster Ford were very helpful. I never felt pushed into making a deal and was informed every step of the way. There are a couple of standout things that made me really respect my experience. Firstly, the day after I committed to buying the car and was still going through the paperwork Landon was on his day off. This did not stop him from corresponding with me all day on important information and he worked with his fellow staff members who were at the dealership to get things done. Also, since I am a young adult and unfamiliar with signing contacts and proofing everything, Landon reminded me to read everything I was signing twice and to check all the fine print so that I would not make a mistake or become the victim of an oversight. Once the paperwork was taken care of my car was quickly prepped for me to drive it off the lot. Overall my experience with this dealer was great and my sales representative was on point!

Landon was great!!

I have just purchased a 2014 Ford Explorer Sport. There were dealerships closer to me, but I am glad that I dealt with Landon over at Brewster Ford. Specifically:1) He actually knew the technical details of the vehicle I was interested in.2) He allowed me to test drive the car for as long as I needed with no pressure. This was an expensive car for a FORD ($50K) and I wanted to make sure I was completely comfortable before purchasing.3) He knew about all the various rebates and promotions and helped me to attain them. This included X-Plan and Private Cash. Other dealers did not bother to disclose this information which saved me a few thousand dollars4) Landon answered all of my numerous questions and always returned my calls.5) Landon helped with the special offer and made sure the car came in quickly.Most customer service is poor today. Most sales people do not know their products and do not really care. Landon actually was useful in the purchase process and is a credit to the Ford brand.

Brewster Ford-Doing it the Right Way!

Brewster Ford is worth traveling to no matter where you live. Their staff and company ownership takes great pride in establishing customer relationships. To do this they have always provided the best in sales, service and satisfaction. I highly recommend considering them when you're ready to join the family. They won't let you down. Nick M. Brewster, NY

Brewster Ford-Customer Satisfaction Above All Else

As a service based business we depend on our trucks to get the job done and Brewster Ford has always provided us with the best in quality, service and satisfaction. They truly are commited to the customers' needs and expend all efforts to not only provide the right vehicle at the right price but to establish a relationship for long term satisfaction. All you need is one visit and you'll see what i'm talking about. Stop in and give them an opportunity to serve you today.

My experience buying a new car on my own!

I am a 67 year old woman and for the first time in my life I ventured out to buy a new car by myself! I saw a car I liked online, Kevin called meand we made an appointment. Kevin made me feel so comfortable and was very informative. He answered all my questions before I evenasked! I feel I got a good deal, and my payments are exactly what I wanted,even with the extras I got.Kevin treated me like he would have treated his own Mom , right down to a big hug when the deal was done. Sincerely, Joanne Renda

Brad Stans - Best Sales Professional!

After shopping for a vehicle for 2.5 months, we found the Ford Escape we were looking to buy. Brad was the ultimate sales professional, extremely knowledgeable and courteous and helped us throughout the sales process. Morande Ford, McMahon Ford and Branford Ford all have good salesmen, but I would have to say that Brad Stans was the best salesman. He listened to our concerns, very patient, very responsive and couldn't be more friendly. We purchased our immaculate vehicle today (02/22/14) thanks to Brad. He had our vehicle detailed and ready to go for us. Thank you very much Brad! Amazing customer service and professionalism exhibited by Brad Stans! Brad - Courteous, professional, friendly, easy to deal with, helpful, patient, trustworthy, responsive, cooperative, THANK YOU BRAD!

Amazing customer service and professionalism exhibited by...

Amazing customer service and professionalism exhibited by Brad Stans! Brad - Courteous, professional, friendly, easy to deal with, helpful, patient, trustworthy, responsive, cooperative, THANK YOU BRAD!

I looked up the Ford Escape online and put in a request. ...

I looked up the Ford Escape online and put in a request. I was called immediately by the saleman. He was informative and was helpful to me in making a decision to purchase the car. I switched dealerships and am very happy with the service I received.

Not enough sales employees available at dealership, you...

Not enough sales employees available at dealership, you always have to wait to speak with someone. Employees are not eager to help you. Seemed like everyone was too busy and you were bothering them. Very slow negotiations, it took hours to get down to the bottom line. Not willing to work with price.

Landon was very gracious and helpful with selecting our...

Landon was very gracious and helpful with selecting our new truck. We had a 2013 in mind and he gave us 5 that could still be available. He check around and in a few days Landon found us our first choice. We had to wait until the snow stopped to pick it up. we forget a few things in the old truck plus 2nd set of keys, which Landon mailed to us. Pete was also very nice when I was signing papers. They both stated to call any time if we had any questions. Would purchase again and have already recommended 2 people.

After pricing Ford Transit Connects with two other...

After pricing Ford Transit Connects with two other dealerships, I settled on Brewster Ford for my 2013 Ford Transit Connect. Brad Stanns was outSTANNding. He worked to come up with a great price and also gave me a better trade-in price. Brad was professional as well as friendly. He spent quite a lot of time on the phone with me as well and was always patient. He made the whole buying experience a seamless process. I am a happy customer and will do business again with Brewster Ford.

Great Experiance

I went to a few different dealerships looking for my car, there were some closer but none were better. Brad and the rest of the team at Brewster Ford worked hard to find the car i wanted at the price i needed. I would highly recommend this dealership and already have to my friends and family.

I went to a few different dealerships looking for my car,...

I went to a few different dealerships looking for my car, there were some closer but none were better. Brad and the rest of the team at Brewster Ford worked hard to find the car i wanted at the price i needed. I would highly recommend this dealership and already have to my friends and family.

Not the average car shopping experience

I just leased a Focus SE from Brewster Ford, and I love it. Besides loving the car, the whole experience was excellent - I didn't deal with the usual pushy salepeople who think they know better than I do about what I need that I seem to run into at every other dealership. I worked with Brad, and he was extremely helpful in listening to what I wanted and finding me the right car. It's sporty and fun, with some power and a whole bunch of "extras" that I didn't expect. Brad was willing to go through his inventory to get me into the car that fit all my requirements - including my desired budget. I didn't have to compromise at all, and everyone was extremely friendly - two things that I don't typically expect when buying or leasing new car. I've driven a Toyota ever since I got my first car, but after the experience here, I may be sticking with Fords.

Excellent used-car buying experience!

This was my first experience with Brewster Ford and I'll be back. Every staff member I dealt with was professional, efficient, and friendly. My sales consultant, Brad, was very helpful and open, and made it easy to buy. I have confidence in this dealership and expect to use them for vehicle service in the future.

Excellent customer service

Great service was extended to me during the purchase of my 2014 Ford Explorer. I appreciate the prompt and professional service I continuously receive when I have questions. I would highly recommend your dealership to any person looking for a new car.

Great service was extended to me during the purchase of...

Great service was extended to me during the purchase of my 2014 Ford Explorer. I appreciate the prompt and professional service I continuously receive when I have questions. I would highly recommend your dealership to any person looking for a new car.

I purchased a 2013 Edge after my 2011 Edge was totaled in...

I purchased a 2013 Edge after my 2011 Edge was totaled in an accident. Landon John handled this purchase with absolute professionalism and compassion. He helped turn my misfortune into a positive experience; I have an upgraded model of car with 0% financing and a lower car payment. Who could ask for more??? I have also used Brewster Ford Service department since I purchased the 2011 Edge and have found all of the employees there to be courteous and helpful at all times. I will continue to use Brewster Ford Service department as well as for all of my future auto needs. A huge thanks to Landon, Rick, and Pete for their time and understanding.

Everyone at the dealership was friendly and courteous....

Everyone at the dealership was friendly and courteous. Brad and Rick were very knowledgeable, friendly and courteous. Their customer service was the best. I have purchased several vehicles from Brewster Ford in the past, as always I was extremely pleased with the purchases. I will keep recommending them to others, and for myself, I will just keep going back. Thanks again Rick and Brad.

John Nicol

Excellent customer service and great to work with. I am a loyal customer who will keep going back. They are friendly, helpful and you I always have a positive experience. The manager Rick always gives me a great price on my trade and is a great guy!! Salesman Kevin was knowlegable and helpful in all areas of the transaction

Excellent customer service and great to work with. I am...

Excellent customer service and great to work with. I am a loyal customer who will keep going back.They are friendly, helpful and you I always have a positive experience. The manager Rick alwaysgives me a great price on my trade and is a great guy!! Salesman Kevin was knowlegable and helpfulin all areas of the transaction.

Great people all around at Brewster Ford!!! Great people...

Great people all around at Brewster Ford!!! Great people all around at Brewster Ford. Great deals to to had at Brewster Ford. Go there!!!!!!! Go!

Superior Customer Service

I was in the market for a mid-size SUV and one of my choices was a Ford Explorer. I checked their inventory online and called the to inquire if it was still in stock and that I wanted to come by. I pulled up to the dealership and met the salesperson I had spoken with. He took the liberty of pulling the vehicle I called about to the front, right away offered a test drive and then gave a brief over-view of the vehicle. Landon was very laid back and never put pressure on me to commit to the vehicle. After my questions were answered (very well and thorough by the way) I expressed interest in the vehicle but wasn't ready for my final decision. The next day, I decided to return to "run the numbers" for the vehicle. I met Pete who was the finance manager and was very open and no nonsense. I was never asked to leave a deposit or for any money to hold the vehicle while I made my decision. I did not have to create any bill of sale or any such thing for the finance manager to work with me. This is completely opposite to every single experience I've had purchasing vehicles. Every other dealership was worried about money up front and creating a bill of sale before they would even entertain me obtaining my actual costs of the vehicle. On the third day, I showed up and said I was ready and got my vehicle the same day (earlier than promised too). Another Ford dealer only cared on my first visit and when I had returned seemed to not want to be bothered. Kudos to Brewster Ford, they held the vehicle from my initial interest until I made my decision. Thank you Landon and Pete for giving me the time I needed as well as comfort throughout my process.

Excellent Customer Service

Kevin at Brewster Ford made my buying experience hassle free. I purcheased my car over the phone. I just had to show up to pick up the car. Definitely, I would consider buying my next car at Brewster.

I was taken care of professionally and promptly, I picked...

I was taken care of professionally and promptly, I picked up a usedntruck and was in and out in less than an hour. The business manager and salesmen worked together really well. The truck was delivered with a full tank of gas and it was spotless. Overall a great experience.

Superior Customer Service

I was in the market for a mid-size SUV and one of my choices was a Ford Explorer. I checked their inventory online and called the to inquire if it was still in stock and that I wanted to come by. I pulled up to the dealership and met the salesperson I had spoken with. He took the liberty of pulling the vehicle I called about to the front, right away offered a test drive and then gave a brief over-view of the vehicle. Landon was very laid back and never put pressure on me to commit to the vehicle. After my questions were answered (very well and thorough by the way) I expressed interest in the vehicle but wasn't ready for my final decision. The next day, I decided to return to "run the numbers" for the vehicle. I met Pete who was the finance manager and was very open and no nonsense. I was never asked to leave a deposit or for any money to hold the vehicle while I made my decision. I did not have to create any bill of sale or any such thing for the finance manager to work with me. This is completely opposite to every single experience I've had purchasing vehicles. Every other dealership were worried about money up front and creating a bill of sale before they would even entertain me obtaining my actual costs of the vehicle. On the third day, I showed up and said I was ready and got my vehicle the same day (earlier than promised too). Another Ford dealer only cared on my first visit and when I had returned seemed to not want to be bothered. Kudos to Brewster Ford, they held the vehicle from my initial interest until I made my decision. Thank you Landon and Pete for giving me the time I needed as well as comfort throughout my process.

I was in the market for a mid-size SUV and one of my...

I was in the market for a mid-size SUV and one of my choices was a Ford Explorer. I checked their inventory online and called the to inquire if it was still in stock and that I wanted to come by. I pulled up to the dealership and met the salesperson I had spoken with. He took the liberty of pulling the vehicle I called about to the front, right away offered a test drive and then gave a brief over-view of the vehicle. Landon was very laid back and never put pressure on me to commit to the vehicle. After my questions were answered (very well and thorough by the way) I expressed interest in the vehicle but wasn't ready for my final decision. The next day I decided to return to "run the numbers" for the vehicle. I met Pete who was the finance manager and was very open and no nonsense. I was never asked to leave a deposit or for any money to hold the vehicle while I made my decision. I did not have to create any bill of sale or any such thing for the finance manager to work with me. This is completely opposite to every single experience I've had purchasing vehicles. Every other dealership were worried about money up front and creating a bill of sale before they would even entertain me obtaining my actual costs of the vehicle. On the third day, I showed up and said I was ready and got my vehicle the same day (earlier than promised too). Another Ford dealer only cared on my first visit and when I had returned seemed to not want to be bothered. Kudos to Brewster Ford, they held the vehicle from my initial interest until I made my decision. Thank you Landon and Pete for giving me the time I needed as well as comfort throughout my process.

Brad was great and spent plenty of time discussing...

Brad was great and spent plenty of time discussing specifications, taking a test drive and searching local inventories for the exact truck I wanted. I ended up ordering my truck. Went to Brewster Ford, 30 miles from my home, when my local dealer gave me an insulting offer for my trade-in.

Excellent buying experience - Outstanding staff!!

Been looking around for a particular vehicle thru various ads. Found one on-line which brought me to Brewster Ford. Once contacted thru Email, the communication was exceptional. Kevin was on top of getting back to me with any questions I had and bent over backwards changing his schedule around to meet my hours. The buying process was the easiest I've ever been thru with no waiting and no pressure. The process was very streamlined between Kevin and Pete, I was in and out in no time and very happy with the vehicle when delivered. Highly Recommend these guys. I would not hesitate to purchase from them again.

The sales staff at Brewster Ford was very friendly and...

The sales staff at Brewster Ford was very friendly and efficient. I was shown the car I asked for and they explained the details of the car and financing clearly. They were easy to work with and I got the car I wanted at the price I wanted.

Had a great experience leasing my 2013 ford escape from...

Had a great experience leasing my 2013 ford escape from Brad. We saw an ad in the pennysaver for a great deal, and he showed us all of our options while still keeping the costs down. He was very helpful and friendly!

I am very disappointed with my experience at Brewster...

I am very disappointed with my experience at Brewster Ford. I truly thought I found a dealership that was honest & I could continue to use for years. I drove from Long Island New York up there just to be let down. I spoke with Gary over the phone and told him my credit wasn't the best & all the things to expect. He assured me to come down and everything would be fine. When I got there he had the car in the front and immediately let us test drive it. We fell in love with it & we couldn't wait to have it. After all paperwork he told us that we got denied by the TWO banks they use..which I told him would happen. The finance guy told us one bank would approve us but we had to wait till Monday. We walked out disappointed but understood there wasn't much they could do. We thought we would still have our car because the bank he told us about would approve. Monday came around & I didn't hear anything. Tuesday came nothing. I didn't want to seem pushy buy on Wednesday called to see what's going on. Gary wouldn't get on the phone & never returned my calls. I checked the website & they were selling the car for 6,000 more then the price we were getting it for. I think it was horrible how I waisted 6 hours there & in the end he didn't even put out the call promised. He actually didn't even say bye! Nicest guy in the world but he's clearly just trying to sell. They really did not try at all to get us approved because they probably got the offer for more. Isn't if first come, first serve?. Sad...I was going to recommend him to many people. You'll love it there UNTIL they see any delay & leave you out to dry!

Love Brewster ford!!!

This was the first time I've ever bought a car from a dealership. My experience was excellent! I got awesome customer service and they made the buying process easy to understand. They worked with me and were very down to earth and friendly. Would definitely recommend

Outstanding Customer Service

This was the 7th car that I have purchased from Brewster Ford. The major reason is their outstanding customer service. Their entire sales team go beyond what is required to accommodate your needs. Special THANKS goes to Kevin, Pete, and Rick for their excellent customer service.Charles...

Had an absolute terrific experience buying the Ford Focus...

Had an absolute terrific experience buying the Ford Focus from Gary. He responded to all my emails promptly, there was zero pressure and he seemed genuinely friendly without any schmoozing. My expectations with regard to pricing were high and I believe he offered a very fair deal. I have had a few negative interactions with other dealers, but I believe I stumbled upon a truly honest car salesman. The attitude among the other staff with whom we interacted also seemed genuine and up front--a pleasant atmosphere! I would recommend this dealership to my friends. Thank you!!

My new dealership!!!!!!!!

Purchasing my new car from Brewster Ford was a wonderful experience. Everyone at the dealership made me feel like I was the only customer who mattered. They were knowledgeable, friendly, and courteous. euying a car at Brewster Ford is a painless experience. I live an hour away and they arranged everything for me so I could be done in one trip. My salesperson, Brad Stans, answered all of my questions, was available by phone for more questions, and followed up to see if there was anything else he could do for me. My car was ready, and detailed exceptionally well. My experience with Brewster Ford was a 10 out 10!!!!

A tale of two dealerships

Visited our local Ford dealer. The experience felt like we were doing them a favor. No negotiation, no offer to find the right vehicle, nothing. Researched Brewster Ford inventory and found the truck we were interested in. Sales staff stayed in constant communication with us and made the process painless. A friend had the exact same experience with both dealerships. Would recommend Brewster Ford any day of the week.

Gary was friendly and very informative about thie car I...

Gary was friendly and very informative about thie car I was purchasing. I would gladly recommmdhim to my family and friends. Overall this was a great experience for me.

My salesman Greg StJohn went above and beyond for me was...

My salesman Greg StJohn went above and beyond for me was fair well dressed and respectable a true gentleman my first service with brewster ford was great i always get info in the mail from them i buy a new truck every three years and it will be with brewster ford for now on and i hope Greg will be my salesman Willam Wilson.

Paul was great, he made the experience painless and he...

Paul was great, he made the experience painless and he would be an asset to any sales team. The atmosphere in the dealership was laid back and comforable, something rarely encountered at a car dealership. All questions were answered and we bought a 2009 Ford Edge. We are very happy with the car and are looking forward to having it for a long time and servicing it at Brewster Ford. Thanks for a great experience..Jim & Judy

We purchased an Explorer from Brewster Ford in 1996 and...

We purchased an Explorer from Brewster Ford in 1996 and kept it for 15 years; we had bought a Taurus stationwagon four years earlier. The service department has always been exemplary and we had very few problems with the Explorer. When we decided to purchase a new car, Brewster Ford gave us a package at a price and with features that were unmatched elsewhere. We purchased a new Explorer in late June. Pete Stefonowich was friendly, knowledgeable and available to help us learn some of the advanced features and technology. From Barbara Volz to her sales and service personnel, Brewster Ford has fully merited our confidence. We've had excellent experience with all three Ford products we've purchased over the past 20 years.

I was recently at Brewster Ford for service on my 1999...

I was recently at Brewster Ford for service on my 1999 Ford Expedition. It was apparent that my SUV needed major repair work. Many thanks to Gary and Kevin in the Sales Dept.; because at 3:30pm that same day I picked up my new 2011 SUV. I knew everything about the vehicle thanks to Gary's detailed review and friendly demeanor. The price was very competitive and Kevin was excellent in walking me through financing alternatives. I can't remember ever having such a pleasant buying experience and completed in less than a day!Thanks again Brewster Ford. You have a very satisfied life-time customerFay BillingsDanbury, CT.

When I decided to by a new truck, I looked around at the...

When I decided to by a new truck, I looked around at the prices on the intrnet and at different dealers.I new from past experience Brewster Ford sold alot of trucks so I went to see them.Paul Sheridan was able to quickly acquaint me with the 2011 Super Duty and its features.Compaired to my 2000 Super Duty,its like getting into a rocketship.Kevin Panepinto made the financing quick and simple.My overall experience with my new truck and Brewster Ford has been great and I will be dealing with them in the future.

We were service customers of Brewster Ford for a few...

We were service customers of Brewster Ford for a few years before we sold our 2003 F-250 to my parents out-of-state. During a recent visit, my parents needed oil service. Greg Johnson was very pleasant to work with and didn't hesitate to bring up our last visit and vehicle information. The service was performed promptly while we waited in Brewster Ford's facility. When we purchase our next Ford, it will definitely be done at Brewster Ford.

From our initial visit to the final, we are very...

From our initial visit to the final, we are very satisfied with Brewster Ford. Everybody we were in contact with was friendly, helpful and professional. Gary couldn't do enough to make our visits comfortable and he took care of problems before we even knew there were any. We would highly recommend Brewster Ford to our friends and family