Brandfon Honda
Brandfon Honda
Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8
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Go else where
I would highly recommend looking at the Yelp reviews before going to this place. I just spent a lot of money on getting my car fixed and now it has problems that it didn't have before I took it in. It is currently sitting by the curb because I don't have the money to fix it because less than a month ago I spent $3000.
wait time is always long
every time I come here is have to wait 2 hours or more even if I have an appointment today I was told bring car in at730 and we can bring right down for a rental car we will pay for it because your having a recall done still seating here 845 with a 730 appointment
Buyer beware
Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2. Service department is a nightmare. (Definitely don't get the Extended Warranty if you're not planning to get to another Honda dealer for service.) 2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long.We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat.Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldn't. Said we would have to leave it with them for the day. Couldn't do that at the time.Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadn't heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.)Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadn't showed. We left the car overnight and got it the next morning.Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. I'm a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes.Just as I was disembarking from the shuttle, I got a call: it turns out they've ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think we're going to pay for it. I told them that we would do no such thing.I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though.I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the Brandfon shuttle service will not be available to anyone for the last two hours of the work week....unless you're inbound from somewhere near Torrington. I took the bus to collect our half-fixed van.Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didn't know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever. I had my usual mechanic (who services out other car) take a quick look. He said that he was pretty sure that the front engine mount was the problem-- a common problem on Odysseys, he said.We'll take this up again when the seat part comes in. I need a few days between my Brandfon visits.7 weeks in. 0/2 issues resolved27 days later I still haven't gotten a call to let me know that the correct part is in. So I call them. Turns out it's on backorder. They have no idea when it may be in stock. (It's California we're waiting for this time.) Good thing I called. Back to waiting.10 weeks in. 0/2 issues resolvedI sent a copy of my yelp review to the GM. (He'd left a comment there asking me to get in touch--as if he couldn't get my phone number from his sales or service folks--but I did send him an email.) He replied that he was speaking with his people and would get back to me shortly. 11 days go by.The call comes at the 31 day mark. The part is in.Return visit 4: Quiet morning. I get the foreman this time. He's frustrated that they replaced a tensioner that (maybe) didn't need replacing, but he certainly hears the rattle, too. He tells me that when we buy Certified Pre-Owned, we should expect better than that. I mentioned that a "friend" had suggested that the front engine mount might the problem. He dismissed that suggestion out of hand--they were a problem on older Odysseys. Not our generation.I tell him that I'd like to pick the van up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hours with it), but that I could take the bus home and leave it overnight if that's what it takes to finally fix both things. (This is week 11, after all.) He says OK. They take it back right away and get to work.When I hear that the shuttle is still 35 minutes out, I take the bus again.I call around 12:45 (about 4 hours in). It takes about 10 minutes to get a human being to relay first the information that they are still working on it ("I can see legs sticking out of your vehicle") and then that a 3pm pickup will work.I take the bus back and arrive around 2:30. I tell them that I can wait a bit-- it seems that they are still working on it. They move my vehicle out of view a few minutes before 3. After a few more minutes, I go and ask: what's happening with my car? Is it done? Oh yeah: it's around the side, you can take it now (once we find the keys.....) Once the keys are in my hand, I am told that the seat repair has taken longer than expected. They didn't have time to diagnose the rattling sound. If I can bring it back and leave it for the day again.....I tell them that that would be my 5th visit to try and have the rattle correctly identified and fixed. He says sorry. They always say sorry.11 weeks in. 1/2 issues resolvedI update my review again and send it to the GM (who had said he'd get back to my 11 days earlier). I get a call within a few hours from his assistant who says that they are going to make this right. (The GM has been busy: they're acquiring another dealership, and he's been tied up with that. Aha.)One of the service managers calls to set up an appointment for later in the week. They'll cover the cost of a rental this time so that they can have the van for as long as they need to diagnose and fix the rattle.Return Visit 5: My arrival is anticipated by at least some of the service staff. The foreman comes out again, but his tact is different this time. "There is some sound in these. I'm going to try to minimize it, but it's not going to be silent.""Sure, it's Certified, but it is a used car."Woah, I say. The rattle that my car is making is not normal. (He had said so himself the previous week.) He repeats that he's going to minimize the sound and says that he will take me for a drive in some other vans to hear the sound of those if I'm still not satisfied. I tell him that I'll gladly do that if it comes to it. The rattle is not normal, and those other vans aren't going to have it. This lowering of expectations move is rather disconcerting, don't you think?I get my first update 32 hours later. The car is fixed. What was the problem, I ask? 'It was the front motor mount.'Summary: It took 12 weeks and 5 different return visits to get my Certified Pre-Owned minivan into the condition that it should have been in when it was sold to me.(I waited 5 weeks between visits 1 and 2, but the other 7 were the weeks that it actually took to get both problems corrected by the Brandfon service department.)Communication is poor (I had to call them on at least 3 separate occasions for a status update, including one time when I'd been waiting 4 weeks to hear from them), and competency in the service department did not impress (misdiagnosed rattle and made potentially unnecessary repair; ordered the wrong part; were not able to diagnose a problem in one 6.5 hour span). The shuttle service is a joke.I'm glad that the GM's assistant finally stepped in. And that they finally do seem to have resolved both issues. But it shouldn't have been even remotely this hard.Exercise caution: I'm not convinced that this isn't a place you'd be well advised to steer clear of if you're looking for a pre-owned Honda.
Buyer beware
Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2. Service department is a nightmare. (Definitely don't get the Extended Warranty if you're not planning to get to another Honda dealer for service.) 2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long.We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat.Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldn't. Said we would have to leave it with them for the day. Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadn't heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.)Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadn't showed. We left the car overnight and got it the next morning.Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. I'm a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes.Just as I was disembarking from the shuttle, I got a call: it turns out they've ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think we're going to pay for it. I told them that we would do no such thing.I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though.I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the shuttle service will not be available to anyone for the last two hours of the work week....unless you're inbound from somewhere near Torrington. I took the bus to collect our half-fixed van.Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didn't know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever. We'll take this up again when the seat part comes in. I need a few days between my Brandfon visits.7 weeks in. 0/2 issues resolved27 days later I still haven't gotten a call to let me know that the correct part is in. So I call them. Turns out it's on backorder. They have no idea when it may be in stock. (It's California we're waiting for this time.) Good thing I called.10 weeks in 0/2 issues resolvedThe call comes at the 31 day mark. The part is in.Return visit 4: I get the foreman this time. He's frustrated that they replaced a tensioner that (maybe) didn't need replacing, but he certainly hears the rattle, too. I tell him that I'd like to pick it up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hrs with it), but that I could take the bus home and leave it overnight if that's what it takes to finally fix both things...Once the keys are in my hand, I'm told that the seat repair has taken longer than expected. They didn't have time to diagnose the rattling sound. If I can bring it back...11 weeks in. 1/2 issues resolved
Bilal
I worked with Bilal and had an excellent experience. He was very polite and what ever he said he would do for me he did. I would do business with him again. This is my third Honda that I bought and very happy so far with my new car. Thank you to Brandfon Honda
Trade in lease made simple
outstanding customer service!A very pleasant experience from the sales Dept. trying to fill our needs. Trading in our 2013 civic was made simple.Enjoyed this car so much decided to lease another one.Love LOVE this car!!Color, style, great on gas...
Great experience!
I went to branfon Honda want to buy a car knowing what I wanted. Joel Demarco help me. He had a few cars mind. He walk though each car explain everything to me. Got a get price . I would definitely recommend send people to Joel Demarco.
HAPPY CUSTOMER!
THIS IS MY SECOND EXPERIENCE WITH THIS DEALERSHIP AND SALESMAN MANNY COSTAS. I COULDN'T BE HAPPIER WITH ALL THE HELP AND EFFORTS HE WENT THROUGH TO MAKE THIS A SUCCESSFUL PURCHASE. I AM A VERY HAPPY DRIVER AND LOVE MY CAR. I WILL SEE THEM AGAIN FOR SURE.
Hassle/Pressure-Free Experience and Effiecient Service
I traded-in my 2011 Honda CRV-LX 4WD with a new 2016 Honda CRV Touring AWD. I initially emailed Mr. Bilal Zafar about my plan and my specific choices, and not to offer me unnecessary stuff. Bilal was very professional, sincere, and considerate; he made sure that I will have a hassle-free and pleasant experience (this is already my second car from the same dealer, but first time being assisted by Bilal). I tell you, it was a very smooth process: from trading-in my old car to ordering my preferred color and model, and working-out the financing. If I need a new Honda Vehicle again, I will surely go back to Brandfon Honda and look for Bilal for assistance.Thank you Bilal, and thank you Brandfon Honda. It was a pleasure doing business with you.Eden
Great car great price.
Manny Costas is a great salesman worked with me 100%. Got me a great car at a great price. The rest of the staff were great to. If you are looking for a car this is the best place to go. And ask for Manny Costas he will work great with you on price and your payment. Again Thank you Lisa Bianchi
Great Experience
Just purchased a 2016 CRV from Julio Gomes. He went above and beyond to find me the vehicle of my choice, even coming in on his day off to assist me.
Easy and pleasant
Julio made our purchase easy! He was knowledgeable, kind, and great sense of humor! Truly a pleasure doing a business with Brandfon. We love our Accord! Thank you! Kyle and Jennifer Wetmore
Great Experience
Bought a 2016 Pilot and leased a 2016 Accord and loved the experience. The team was great and Manny Costas was very knowledgable in all regards. The dealership gave us top trade in value for both our Odyssey and Camry. Highly recommend working with this dealership.
Awesome
Well we're should I start Julio the salesman I dealt with is AMAZING first off he went above and beyond to make sure my first time car buying was a breeze and understandable! If I could tell the world how amazing brandfond Honda is and what a great salesman Julio is don't think for a second I wouldn't. I love my new Honda! And will forever be a customer here thank you so much!
Loyal customer and salesperson
We have purchased 3 accords, 2 cr-v's and one pilot from Joanne at Brandfon Honda in Branford, CT. Beside the unlucky purchase of a doomed preowned pilot, all cars have been excellent! Could not been happier! This review beside the dealership, is more directed to Joanne Panzo, the sales lady that has helped us during these purchases. She was able to get us in the proper vehicle on he proper prize. She loves to sell and moreover to ensure her customers will get satisfaction. Joanne will try hard to fightfor you for the lowest prize you can get. I guess her passion for customers care and interaction is soo strong that perhaps she doesn't think about promotios possibilities. I think she would be ready for next step. I also want to recommend Brad, the best customer care/service specialist. He has been always helphfull and found ways to save you money. I like his honesty and customer manners. Thank you, Joanne. Thank you Brad.
Quick, courteous service. Good price.
We had a flat tire on our 2014 Accord. I called and was invited to come in without needing an appointment. I arrived about 6:00 on Monday (closing time = 7:00), and Randy Newton (as always) was quick and courteous getting me started. The service technicians found the non-fixable problems with the damaged tire and replaced it with a new, balanced tire quickly, and at a reasonable price. I was out the door before 7:00.
Great Buying Process
Last month I traded in my 2006 Honda Pilot for a 2016 Honda Civic. I was extremely pleased with the buying process from start to finish. Rick Hupalo was the Associate that helped me. He was extremely pleasant, courteous and really listened to what I want and didn't want. I could not be any happier with my Civic! A big thanks to Rick and the entire staff at Brandfon Honda in Branford!!
Great Sales Representative
My sales representative, Chris (Anguar? I don't have his card in front of me), was kind, patient, knowledgable, and even entertaining. I enjoyed his company. Also, Matt, the business manager, seemed to really do everything he could to get me the best rate possible. So far - one day in - I love the car.
Excellent buying experience
Eddie Mealey was very knowledgeable of the different features of the Honda Accord EX-L that I was interested at. He was very detailed in his demo and explanation. Most of all, I did not feel any sales pressure at all. The processing of delivery of the car was finished on time.
Great Customer Service
I was in need of a car right away because the car I had broke down. Within a few hours Brandfon Honda helped me find my perfect car. Joann was able to get me a used 2011 Mazda3, get me a loan, and I was driving a car within no time! I would highly recommend going to Brandfon for a car. Joann will be able to help you find what you're looking for whether it is new or used.
Recall notice service
They took care of the problem! 2016 Civic recall wasfrightening when I got the notice, but it is now under control.
Great service
I appreciate that, as a woman, I am never talked down to at this dealership. I feel that the people I have interacted with are sincere in their desire to provide excellent customer service.
Wonderful Experience
Chris A. was great. All of the other sales people were pleasant. I felt very comfortable making a vehicle purchase. Ringing the bell was also fun.
Great customer service, beautiful showroom
brought my car in for express service (oil change and tire pressure), they diagnosed a wheel alignment that was needed and were able to perform this as well within the wait time they estimated for the original express items
Excellent new car buying process
Everything was top notch - beginning with the general manager checking on us while waiting for our sales rep, Balill, who took great care of us in finding the right car quickly and helping me understand its features upon delivery. Chris efficiently handled the finances/lease and everyone probably stayed a little later than they wanted to in order to get me the car I wanted when I wanted it. Excellent experience!
Great Sales & Service Departments!
Great communication and quality service. Friendly sales and service staff with properly trained service technicians. I would highly recommend this dealership.
Quick Service
It was convenient to be able to just drive in for Express Service.I love that they wash your car for you. Saved me a trip to the Car Wash.
Great Service Team!
Randy the Service Manager has always been very helpful. Explains all the detail and will always let you know all your options. No pressure at all.
Great service
Frank, my service agent, clearly explained what services had to be done to my car. He was friendly, pleasant and very informative
fantastic experience, very easy process
Matt Goodwin in the business office was fantastic to work with. He explained the financial process clearly and concisely and answered all of my questions as a true professional would. well done!
excellent service/clean environment
Everyone is very polite. RE: question 2-- I tend not to give advice to anyone about anything simply because if they are not happy, I don't want to hear them complain-- and I have had many such experiences in the past, so that's why I keep quiet re: referring anyone anywhere.
Excellent staff!
The staff was very informative and helpful. They even stayed past closing hours until all my paperwork was filled out so I could take my car home the same day. It was definitely a great experience and would recommend them to anyone!
Best Car Buying Experience
Great sales person Julian Abreu. He took the time and explained everything we needed to know about the cars we were looking at. Very straight forward guy, and the finance manager Billy was very helpful in getting the job done immediately. Brian took great care of us. Very impressed with the professionalism of both guys. I could not have had a better experience. Thanks
Great Staff
Staff very concerned about us and gave extra time to clear up any questions....Joanne Panzo excellent rep, Billy great finance underwriter
Quick service, smart staff
It was ready for my arrival with my car re a airbag recall and got it all done quicker than expected. I love my car, and there is some work still to be done on it, and Brandfon would be my choice. The woman who helped me out was very professional and personable.
Courtesy, speed, no upsell service gimmicks.
Brandfon Honda gets my highest approval in terms of courtesy, speed, promptness, no pressure/gimmicks in selling add-on services (compared to other Honda services). This no-pressure is the main reason I travel all the way from Fairfield County for service every single time for my two Hondas. Not to mention they gave me the best price while buying them.
GREAT SALES TEAM
Treated me with the utmost respect .The team all the way from Walter to Chris to Bill was a very pleasant experience. I would like to thank them all once again for all their help and professionalism, they are truly an asset to your company.Because of them when I chose to trade in my pilot for a new car, Brandfon honda will be the place I go.(even though is a 2 hr ride from my home) Thank the Boys again from me Ill see them soon.
Great Customer Service
Miss Moon is very pleasant and is very knowledgeable what she is going. Also, Miss Moon is very detailed oriented. I am very happy.
Excellent experience
Leased a Honda Civic today from Joanne Panzo at Brandfon Honda. Joanne went out of her way to make sure I was happy. She spent a lot of time with me and made sure I got exactly what I was looking for. My whole experience was great. Everyone was pleasant and extremely helpful and I was able to take my new car home the same day! Very, very pleased. Thanks Joanne and everyone involved.
Great Car Buying Experience!
Everyone was very friendly and helpful from the moment I walked in. My salesman Rick was great! He was so knowledgeable about the vehicle and explained everything clearly and thoroughly. By the end of the test drive I felt very comfortable with the vehicle and all the great new features! He really took his time explaining everything, even with the paperwork.
Good service, great service rep
Frank, the service representative makes all the difference in the world. Good guy, straight shooter no none sense. I'd bring my cars to him all the time if I could.
Awesome service
Quick and quality service. Randy is such a fine fellow to deal with. The parts department is awesome always friendly and helpful for my DIY projects A+++
Great Service Manager
The check in process is very fast and streamlined ,I love the shuttle service and the Service Manager was excellent with resolving an issue that I was having from a previous service.
Excellent Customer Service, very clean showroom
the sales agent was awesome, and very informative, he knew what he was talking about. very professional and patient. i had a wonderful experience. Thank you Julio
great service
I was very impressed with the salesman who assisted me. His name is Bilar Zafar and he was a pleasure to work with. He was professional, knowledgeable and understood my wants, needs and budget.He worked very hard to find exactly the car I wanted to purchase.
Great service start to finish
Scheduled to test drive a particular vehicle. Vehicle was sold by the time we arrived. We were half way out the door when our salesman, who was pouring over many of the type of cars we were looking for,found one that might interest us. And it did! And we bought it. We were looking for one stop shopping and found it at Brandfon Honda!
BRANDFON Honda - Excellent Experience
I worked with Julio Gomes in sales. Julio is a very professional, and personable. Julio listened and answered all of my questions, and confirmed the HR-V was an excellent fit for my requirements, budget and lifestyle. I don't buy cars very often, and am cautious about the entire process. I was very comfortable working with Julio; he worked hard to get my business and kept me informed throughout the sales process.
Comfortable buying
When my daughter and I arrived at the dealership and entered the building, we were introduced to our sales associate Julio Gomes. He sat down with us, asked a few questions and got to work. Julio was very corteous and kept us informed of what was going on.
Great and friendly service
Although it was late in the day, staff got us in and taken care of immediately and also gave a complimentary car wash. Friendly staff!
Great service
I had a sudden problem and the service took my car in on a busy Saturday afternoon and fixed it, with a thorough explanation and multipoint inspection.
Good service, need more staff in service area
No complaints other than it would have been nice if someone TOLD me my service was done and I didn't have to come check on it myself only to find out it had been done, for hire long I don't know. Not to mention I had my 21 month old with me who was ready to leave 5 minutes after we arrived. That didn't make things easier. Overall good service, but those few things would make a huge difference!
The amazing Panzo!
Had not planned on buying a car at this time but had to. I have worked with Joanne Panzo before and she was awesome as usual, found me the exact car I wanted.
Great facility and employees
Joanne and Chris were great! They helped me purchase the car I really loved and worked hard to make sure I'd go home with it.
No stress car shopping
When looking for a car I did not feel pressured, manny took time with me to make sure I drove what I thought I liked before buying anything.
Excellent Service
How fast Honda was able to schedule my appt. Honda staff very friendely.Cindy assisted me, excellent she reviewed all work I should have done on my car.My car was ready to be picked up within 2 hour's.I have to mention the men who worked on my car Thank you!!! excellent
Professional, friendly service
Manny was fabulous! He really listened and heard what I was looking for, then took time with me to arrive at a judicious choice. He never pressured me, only informed me when other prospective buyers were interested in the same cars I was looking at.I enjoyed working with Nolan. He was straight with me about wanting my business and created a conversation that put me in the driver's seat on the deal. Well done!I enjoyed the atmosphere at the dealership. Employees were generally happy with their workplace--that was obvious.
Great Service!
John Wozniak, my Service Advisor, was caring, professional, fun! He was so personable! He explained all my car's service needs and he was so knowledgeable! It was a great experience.
Service and staff you can trust with confidence
The service staff have always been friendly and efficient; they answer my questions when I have any and they check on past service to make certain I am aware of upcoming or due recommended service. I feel that the service staff is every bit as concerned as I am that my car is in top running form at all times. I have always had a great feeling of confidence in the service my car receives at Brandfon.
Happy customer
I had a great experience working with Rick Hupalo at Branfon Honda! I just purchased my new 2016 Pilot. It was easy and no pressure to buy- just fell in love with the product! I am switching from a different Honda dealetship in the New Haven area to Branfon Honda. The sevice and sales staff were helpful and kind. There is no reason to go anywhere else!
Great Service!
Went in to get an oil change. Fast service/Nice people work there! Nice to have a cup of coffee while waiting!
The service was great!
Leasing a vehicle was a very easy process. My sales person Chris Auger was very easy to talk to and understood what I wanted and was accommodating.
Great Service
My salesman Manny Costas helped me through the entire experience. He was really easy to talk to and made the experience so enjoyable. The financial manager, Matt Goodwin was the same way. Great experience. LOVE my car.
Service on lease van, Odyssey, at 3,500 miles
I had the opportunity to have my 2015 Odyssey van serviced at 3,500 miles. Overall, it was an excellent experience. I am most pleased thus far with my experiences at Brandfon Honda in Branford, CT .
Buying experience made easy
I thought Julio was just great. Knowledgeable, patient with all my questions, good sense of humor, and always available when I called the main number.
Seamless Buying Experience
Joel was very helpful in explaining everything pertaining to the 2016 Accord/Touring that we were interested in. He answered all our questions, and made our buying experience a comfortable and seamless one.
excellent service , customer focused
John was professional, friendly, knowledgeable, vehicle was completed within the time stated. John kept me apprised of the progress of my vehicle. All repairs were completed accurately and vehicle was cleaned.
Pleasant experience
As far as car buying goes, I had a good experience dealing with salesman Nick Pawlowicz. I was looking for a good used car with low mileage and within my budget. Nick seemed to understand my requirements and found me a car that fit them. He helped me get it checked put with my local mechanic and made sure that some necessary work was done before I agreed to purchase the car. Overall, I love the car and am pleased that I found what I was looking for right here in Branford.
Great Service Manager
Randy the service manager is very responsive to our needs. He is the reason we bring the car for service to this dealership. Service is important to us and he is the best!
Service as promised
My car was taken in at it's scheduled time, and done promptly. Every step was explained, from checking the exterior for dents/scratches that could be dealt with, to the work that was done in the end.
Great service
I feel that I can trust the service reps and I know that the work will be done right the first time.
Great service
I have always had a great experience with Brandfon. I keep returning with my many Hondas over the years. Randy my service agent is fabulous and professional five stars is not enough stars to cover how great Randy is to his customers. He needs triple the stars. Jennifer
Great service
Joel, Billy and Corey were very helpful in the process. They took the time to make sure I understood all my options. A pleasure to work with each of them!
Great Experience
Everyone we dealt with was friendly, polite and professional. Our main contact Joel Demarco was helpful, attentive and made our experience very comfortable.
Great service Nice people
My service guy, Frank, was very personable and made the overall experience great. He is knowledgeable, kind, humorous, and helpful. He helped me understand what was suggested and what was essential. I really appreciated his help.The waiting room is great, especially helpful is the wifi. I always bring work to do, so I appreciate the wifi and the desk area. I think you could make this place a little nicer. I mean, average wait time is probably 1 1/2 hours. I went in for an oil change and I was there that long! Creating an estheticily pleasing area helps keep people calm. In other words, create a space where people don't mind waiting. The play area is a good idea.
Great service and very professional
The professionalism and courtesy are excellent. They serviced my car exactly on time and finished ahead of the estimated time.
Thanks for Great Service
Everything was completed as promised and in a relatively decent amount of time. Thank you for making it up to me.
Excellent service, very accommodating !!
What I liked was that my service rep greeted me as soon as I drove my car in the garage. I have been to places that the service reps are just standing around talking among themselves and the realizing that you are standing waiting for to be taken care of. My service rep was Nicole. She was so friendly, accommodating, and right on the ball. There should be more people like her.
Great dealership
The salesman was very professional and easy to work with. He was not pushy but was very honest about everything.
Quick service
Quick service. I only had to wait an hour and 15 minutes for oil change, tire rotation and brake inspection.
Professional yet personable
I was greeted immediately. The service advisor promptly wrote up my service order. The work was done without a long wait.
Brandfon Honda
My experience was great. Very friendly and professional staff. Everyone was very polite and willing to help. Frankie Torres was an individual who made sure everything was going smooth and informed me of everything. I would definelty be coming back and recommend to anyone to go here
Excellent facility; quick, polite service.
The service associate was polite and sincere. Also, She and Mimo provided me with old keys for a student of mine who loves and wears car keys on his belt. They have no idea how happy they will be making this second grader....
Great service
Service advisor, Aston, very friendly and thorough. All my concerns addressed and even had service manager take me out for a drive to help identify the "mattress springs" squeaking! Recommendation made to schedule follow up for first week in January which I will do. I appreciated that one of the service folks found a problem with a tire that I would never have known about until too late. Even the young man who first checked in my car was friendly. Very nice experience! Thank you!
Excellant service visit
I was able to schedule an appointment that worked well for me. I left the car for the service and it was completed ahead of schedule. All people I came into contact with were freindly and professional. I also like my car.
Honda Recall
My car was ready on time.Upon arriving no one asked what we needed. Felt uncomfortable service on car was good.
Great service
The staff is always friendly and courteous. They go out of their way to service your car quickly but thoroughly.
Honda CRV service
Excellent customer service. Car was immediately taken in for service at the time that I had made the appointment. The service person reviewed what work I wanted done and , when I asked what service work would be needed next, suggested a few more items which I agreed to. Halfway through the appointment I was made aware of a few more things that needed attention, which I agreed to. I was told that the entire appointment would take about 2 hours , and it was finished in 2 hours and 15 minutes. Nice to have the car washed too ! Very nice and professional .
great customer service
I was treated respectfully, They listened to my needs & gave me what I asked for. I'm very satisfied with my purchas e& would highly recommend them.
Good process but communication needs work.
I asked them to check my tires for wear. They said that I don't need to replace them for another 6 months. That inspires trust.
Oil Change
Well - first I had Kevin help me who was terrific and than Jonathan was my service person and he was very attentive and quite personable so I was very satisfied with my service.
Customer Service
Personal service by Randy Newton; he provided excellentcustomer service and facilitated the mechanical repairs.Superb quality customer care with great courtesy.
Oil Change Review - November 2015
Customer Service at Brandfon truly is excellent. The moment you walk in, you're asked, "Can I help you?" by just about every employee you pass!
Purchasing Experience at Brandon Honda
I recently bought a used Honda Accord Coupe from Brandfon. I found the staff most helpful and courteous, especially my sales associate Joel DeMarco. I test drove (2) Accord Coupes before making a final decision. Joel delivered Honda I selected to my house nearby a few days later and we drove to my mechanic's shop for a quick inspection before I completed the sale.The whole purchasing process from walking in the door to driving away in my Honda, took a mere 2 hours! Matthew Goodwin (Brandfon Business Manager) was most helpful and courteous in completing the sales/conveyancing paperworkI would recommend Brandon Honda without hesitation for anyone who wants a new or used Honda.
Excellent service
Chris (sales) and Matthew Goodwin(Business Mngr) were very friendly, personable, and helpful throughout the whole process. I am thrilled with my CRV from Brandfon Honda!
Great service, courteous, and accommodating
I came off the street with headlight problems and did not have an appointment. You accommodated me without hesitation. I am an older, handicapped woman, and your people are always courteous and thoughtful. Instead of having me walk to my car when you're done, as I use a walker or two canes, they back my car into the bay. You can't imagine how appreciated that is.
used car purchase
Everyone was very friendly and helpful. No high pressure sales pitch at all. Bilal Zafar did a fantastic job of taking care of us. I would highly recommend anyone I know to go down there and do business with the great people at Brandfon Honda. And ask for Bilal. Thanks again for making us feel like we were special. John and Debbie Slowikowski
Great service
My sales associate was great. Knowledgable and very friendly and professional. Would buy another car from Chris. He explained the options but did not push you to top of the line as some other dealers did. The Costco discount brought us here but Chris kept us here.
Reliable service
Reliable service, helpful associates. All repairs are done in a timely manner and explained to you upon check out. Very friendly customer service.
great service
The technicians found the problem and fixed it. also fixed a recall that I had not received the notice for yet.
Customer service
Bilal Zafar was an excellent sales representative to work with. He was very helpful and attentive and got me a great deal on the value of my trade in as well as on the price of the car I was buying. It was a very smooth process and hassle free. He spent a lot of time explaining the new features of my new car so I would be comfortable driving it right away. All the staff at Brandfon Honda were very friendly and courteous. I drove all the way from Massachusetts to Brandfon Honda to get my car and the long drive was definitely worth it.Deevia Patel
SERVICE
RANDY NEWTON IS COURTEOUS, FRIENDLY AND PROFESSIONAL. HE MAKES SERVICING OUR CARS A REAL PLEASURE JOY. ALL OF THE SERVICE ASSOCIATES SHOULD BE LIKE HIM.
Great Facility
I think I got in & out in a reasonable time for work to be completed (i.e. oil change and brake check). There wasn't an over-crowding in waiting area. I loved the fact they had pop-corn for the customer's while waiting.
outstanding dealership
My salesman Joel Demarco was friendly knew everthing about the vehicles. The best car deal exsprience we ever had. Very happy to recommend him and dealership to everone we know
Excellent
I went for an oil change on my 2008 Accord, was greeted by lovely Lucy Evans Vehicle Exchange Coordinator, she asked if I had thought about trading in and purchasing a new Honda, I hadn't thought about it as I was still in love with my 08 but, decided to take the time that I intended to wait to talk to a sales rep Manny Costas, no pressure just pure professionalism, once I was behind the wheel of the 2016 Accord, I was sold, with all the updates since 2008 it was a no brainer, since I had purchase my 08 at Brandfon, I knew I was turning it over to a caring dealer that would give her a good home. All of the staff at Brandfon from service, to sales were a pleasure to deal with, this dealership is like a well oiled machine all parts working together, all in all it was a great experience and I would recommend Brandfon in the future as I have in the past. I will be picking my new Honda Accord up on Saturday and look forward to another great driving experience.
Very happy with your service
Your customer service is Excellent, they quickly greet the customer and proceed to take care of what ever the problem might be.
Deceptive and Dishonest
I would have given a lower rating if possible. I was in search of a new vehicle after my car had been totaled in a wreck. I went to Brandfon Honda initially to view a Subaru Forester, but also test drove a CR-V. The one bright spot was the sales associate, Chris Augur - he was pleasant and knowledgeable and I hope he finds a new place to work for his sake. I reached an agreement on the CR-V on a Monday, having been pre-approved by my bank at 2.69% financing. I was asked to allow Brandfon to run my credit to see if I could get a lower rate. After a few phone calls, I was offered 3.9% through the dealer on Wednesday evening - obviously, I told them that I was not interested and asked them to email me a copy of the purchase order so that I could go to my bank the next day (Thursday), I was assured they would send it out immediately. Thursday morning, I still had not received the purchase order, so I called and left a voicemail for a manager, Sam, giving him my email address. Several hours later, I received a voicemail message from another manager, Chris, which simply said, "I've got your financing paperwork and you're all set." I called back, spoke to him, and told him that I was not using their financing and to email me the purchase order as promised. He stated then, for the first time, that he could not email it, so I told him I was driving to the bank and would call back with a fax number. I got to the bank at 12pm and called Brandfon Honda back at 12:25 (yes, I am irritated enough that I checked my phone records to make sure). I spoke to the other manager, Chris, and gave him the fax number. After an hour and a half, no fax had arrived. I asked the banker with whom I was working to call for me. She spoke to Sam and told me that he had said to her that I never gave them the fax number - a blatant lie. Ten minutes later, a faxed purchase order arrived - on that purchase order, the price was $50 higher than that I had agreed to, and the $229 charge for VIN etching that I had specifically waived was included, such that the price was a full $279 higher, with increased taxes as a result, than I had agreed to. Further, the purchase order was unsigned. I called back and was told neither manager was available, so I left a voicemail for Sam indicating the problems. He called back and I expressed how irritated I was. I understand that they won't get their back end kickback because I'm not using Honda Financing, but there's no excuse for this behavior. I finally got the loan set up after 3 hours at the bank (through no fault of the bank's, simply the dishonest behavior on the part of Brandfon Honda), and intended to pick up the vehicle the next day. The next day, I went to pick up the vehicle. After speaking with the sales associate, who again remains the only bright spot of this process, Chris from financing met with me and had me sign paperwork. Once again, the final contract included the $50 increased fee and the $229 VIN etching that had been waived. Mysteriously, the correct purchase order was not in his file. Luckily, I contacted the bank and they were going to email me and fax the dealer the correct purchase order that had been faxed to the bank when I applied for the loan. At that point, Chris disappeared for a moment and came back and said that they were able to find the correct purchase order in their "system." He then returned with a corrected final agreement which I signed. He stated that he understood we had a "misunderstanding" and I stated that we were good for the sole purpose of getting out of there with my new car as quickly as possible.I firmly believe that the above conduct was intentional and an effort to increase an agreed upon price in the hopes that I would sign without noticing the change. I will never be returning to Brandfon Honda, and you should all steer well clear of this deceptive dealership.
Great Dealership
I liked the friendliness of the Dealership. I liked that the sales rep explained everything and was willing to listen to what I had to say and offer to the sale.
great service
manny was honest and personable, made me feel comfortable and i felt no pressure test driving and purchasing my vehicle
Enjoyable purchasing experience.
My sales associate Bilal Zafar was very helpful and did not pressure me at all. He also located the exact auto I wanted as it was not on the lot.
Highly reputable dealership! Best around
Repeat customer, 4th lease and or purchase! No one beats their prices! Everyone is straight forward. Brandfon repeatedly gives best price and best trade in around!
Incredible Service Friendly Staff
My salesman,Chris A., was very friendly and easygoing. He was very professional and had a nice personality. He made my experience fantastic.
Patient and informed sales associate
The Sales Associate, Manny Costas, was helpful, encouraging, and patient when I was struggling to make up my mind. He was very straightforward with me, and supportive of my making the decision that was best for me.
PLeasant car buying experience
I saw a car on the web site on Sunday..your business was closed but I submitted an inquiry. Right after opening hours come Monday morning , Nickolas was calling me . I told him my needs and dropped by that afternoon. Julian met me at the door , introduced me to Nicholas and Julian took care of mine and my wife needs .
Great service
Everyone was friendly and helpful at the dealership. They were honest and helpful. They didn't pressure us when we said we needed the weekend to think about the offer they gave us. When we called back saying we wanted the car, they were very accommodating and were able to help us make a deal quickly and easily. We were in our new car the same day we decided to buy it. Great customer service!
Overall Great Experience
Everyone was wonderful, friendly, willing to answer questions and overall great to deal with.Billy Gambardella made it his mission to make sure my experience was pleasant as he knew I had dealt with another dealership (which wasn't pleasant) prior to coming to Brandfon Honda
Great service
I enjoyed the salesman and I also went back yesterday to let me know how to set up my phone.
Wonderful Service
Everybody is very friendly, and despite the dealership certainly being busy, I still felt like a priority from the moment I walked in. I never felt pressured throughout the entire process of purchasing my new Honda Accord. Every question I had was answered honestly and thoroughly.
Fine service.
Bill G cvarefully showed us several vehicles, answered all questions, made suggestions, and helped us greatly to transfer from our old M-Benz to our new Odyssey.
Great Service, Trusted Staff
We had a pleasant stress free experience, thanks to your staff.William Gambradella, was courteous, knowledgeable, and went the extra mile to inform us and answer all our questions.We were very please with our experience.Thank You
Bought a great car but needed more inspection
I was treated very well and sold a pretty decent car. However there were flaws with the car that I found the very day I drove it off, biggest one being a weak battery. It was replaced the next day but it would have been nice to do a battery inspection on my car before it died on me when I drove it home.
Branfon Honda
Branfon Honda has always been helpful,friendly , everyone I dealt with especially this time Frank Cerbone very helpful and friendly excellent customer service always helpful.
Great people, clean, fast and easy service!
I loved the fact that Johnathan and the sales rep. Went out of thier way to het a a great monthly rate, even tho we were over on miles.
Great customer service
My sales person was very nice and knowledgeable and I liked the quick response time and willingness to fix an issue that I have with the vehicle!
Great Salesman
The young salesman Ed Mealey was a delight, he listened to my concerns and met my requests. This is my second purchase at your dealership.
Very satisfied and impressed
Very impressed with my initial experience at Brandfon. Matt DeMarco did an excellent job as my salesperson, and everyone else I met was helpful and informative. We look forward to a long and enjoyable relationship with the Brandfon Team.
Excellent buying experience, Bilal Zafar was fantastic
We bought a new CRV 2015 for our daughter last week. This was our first time at the dealership and what a fine experience it was. The price was good and financing process was quick and easy. Bilal Zafar was fantastic to work with. He is a pleasant, courteous and knowledgeable young man. The service was excellent and there was no pressure for buying extras. He explained all the features of CRV in detail. The whole process was a breeze. The gentleman who did the financial paperwork was very pleasant as well. Overall a very good experience and would recommend my friends to the dealership as well.
Great dealership
Manny is a great salesman, answered all my questions, very satisfied with my buying experience at Branfon Honda, will definitely recommend them.
Great sales from Chris
My salesman Chris was fantastic. My first attempt of purchasing a car from Honda was stressful. My salesman at the time did not keep me informed enough, also was spoken to very rudely by a sales manager. My experience with Chris was right on point. He kept me in the loop and told me everything that needed to be done. The purchase of the car went smoothly and I'm now very happy.
The Staff was more than helpful
I have shopped around at several different dealerships for a 2015 Dodge Challenger and I was actually insulted by the lack of customer service, but when I came to this dealership I knew I was at the right place.
Great service
The whole process was without hassle and was the best deal I was given by far after going to two other dealers. AlsoGlenn took the time to show me all the CRVs features until I was comfortable with them.
Car buying made easy and excellent
Very attentive, thorough, personable sales/service assistance; felt like business manager "championed" me in working to successfully obtain financing. After such a superior experience at Brandfon, I now wonder why I shopped elsewhere for my previous Hondas.
Expert Customer Service
Honest, good people as salesmen. Joel DeMarco was a great salesman and Jeff Brandon called me personally to congratulate me....expert customer service!
excellent buying experience
Glenn Banks sold a car to my wife and I liked the way he went about serving the customer. I went back because of him and asked for him specifically.
Waste of Time
Was at this dealership for an hour and a half yesterday morning, test drove used CRV on their lot, loved the car. Then spent time negotiating price, came to an agreement, EVEN WROTE A CHECK FOR DEPOSIT!! Salesman disappears for 15 min. then returns to tell us a deposit had already been placed on the car BUT the other buyer's financing may not go through...so he would call us back in an hour or so after his manager returned and he had discussed the situation with him. We take our check and leave. After waiting 3+ HOURS I finally CALL HIM BACK and he says still not sure if car is available but will call back before the end of the day. He finally calls us back at 8:30 at night and says the car has unfortunately been sold. SO apparently this dealership's salesmen have no idea if a car on the lot is available for sale or not, and have no respect for a customer's time. I took a day off of work for this, could have been looking at other vehicles, will NEVER go back here - they need to get a clue.
Great salesperson
Joel was excellent. I felt no pressure and he was very knowledgeable. He understood exactly what I wanted and didn't push me for anything more or less. Thank you for not taking advantage of a female!
Excellent, personalized customer service
Friendly, informative sales staff. Hassle free purchase experience. It was also helpful to be introduced to service personnel. We felt like our business was appreciated. Excellent, personalized customer service.
quick service, comfortable waiting area, coffee
service was prompt , service advisor was very helpful and thorough, provided a ride home and picked me up on time to take me back. Cost of service was very reasonable
SERVICE
Randy is also helpful and honest. Jeff and Randy are the ONLY reasons I have continued to service my car at Branfon. I have been with Jeff since he was on Whalley Ave. I am certain it is 20-25 years ago. I live in Milford and I am close to Courtney. I prefer Branfon.
2016 pilot
I purchased a 2016 Pilot at Branfon Honda and had an excellent experience. Bilal Zafar was my sales associate. He was great to work with, very pleasant, knowledgable, and had a no pressure approach. he worked hard to find the vehicle I wanted. I would recommend him to my friends and family.
friendly service
I needed to wait and be done within 1 hr. The service was completed in 45 minutes and I was on my way.
Great buying experience
Salesman Matt DeMarco was very familiar with the carand was extremely helpful in guiding me through the process. Also, the two calls form the owner were much appreciated.
Good, prompt, friendly, helpful Service
Prompt service, and no issues when I added some extras at the last minute to the original request. Very nice.
Great service review
Pleasant, quick reception and the work was done promptly and properly. I had also mentioned a problem with bluetooth telephone use - everyone complained about a buzzing noise when I called them using the bluetooth connection. I had gone on the internet and seen comments about this problem but that Honda had not actually admitted to the problem. The only solution any posters had was replacing the bluetooth speaker. My service rep advised that Honda had indeed now recognized the problem; the corrective actions indeed was r&r of the speaker; and it was a warranty repair. No hassles. Just had that done and made 2 calls via bluetooth and both people said voice sound is now great!
Brandfon Honda
Eddie made everything easy, it was the most straightforward experience I have ever had when buying a car.The entire dealership impressed me, staff were extremely helpful and attentive.
Great Service
Manuel is a great salesman. I appreciated that he truly helped me based on what I already knew I wanted and all the research I had already done. I felt just as taken care of buying a used car from this dealership as those who were buying new.
good place,too expensive.
they honored a 10% off coupon that I had from another dealer. As for your service people. They seem nice, but Randy is the best. He took the time to answer all my questions and to explain things.
Friendly and Knowledgeable
Service person, Steve was nice, helpful and personable. This was my firstexperience with service at a dealership and he was helpful and answered all my questions.
Process was excellent from beginning to end
Everyone was friendly, not pushy and I got a clear answer on all my questions from beginning to end. The entire process was was excellent.
Great customer service
I enjoyed how prompt and efficient the service staff was. The new service manager, Frankie was also very helpful and made sure I was taken care of. I was in and out within an hour and on my way. That was my first time there and I'll definitely will be going back!
Fast, efficient and nice
Very pleasant right from the start. didn't have to wait for someone to take care of me and once they got my car, it took less time than what they told me- so I would say they were Fast,Efficient and Nice.
It a pleasure to walk thru ther doors, clean
Glen Banks my sales rep was extremely helpful, keep me up to date with all details, Al my paperwork was a pleasureto work with,I am very satisfied with your Honda dealership.
Car Service
I was able to make an appointment on the morning I called, and my service advisor Randy Newtown was thorough and efficient.
Honda CR-V Touring Purchase
After searching the Capital District in Upstate New York, we were referred to Brandfon Honda and decided to take a drive to CT. Not expecting to be successful, it couldn't have been further from the truth. We met with Joel DeMarco, told him what we were looking for and said we did not want to spend a lot of time since it was a 3 hour drive, we wanted the bottom line and we got it in a very short period of time. After returning home and shopping again, no one in Upstate New York could match the price. We wanted a certain color which they did not have, but were willing to shop around for us to get the color. They found it and a week later, we drove back down in a very short period of time picked up the car and drove home. The whole process involving 2 trips was no more than an hour and a half total. Couldn't have been happier. Filled up 2 bags of popcorn for the ride home. Thanks Joel and Brandfon Honda for such a easy car buying experience. We would definitely recommend this dealership to anyone.
Attaboy
The services were performed very quickly. The service advisor pointed out a service that was needed saving me a return trip.
Scammed
We purchased a top of the line Odyssey that had been driven by the owner of the dealership. It had about 4200 miles on it, but they were selling it as new, and we asked for those miles to be added to the warranty. They agreed, but when I got the warranty papers the mileage was not there and they now deny that they ever said they would extend the warranty. Make sure you get everything in writing.
Scheduled maintenace
Coffee and Internet connectivity so I could work while I waited. Also the waiting timeframe was as expected, no surprises.
Poor Delivery
My buying experience wasn't bad, but not great either. Salesman never replied to any of my emails. Four days after purchasing the certified used Honda I made an appointment to pick it up and they still kept me waiting an hour in the showroom because it wasn't ready. When I finally received the keys the car was interior was still dirty and they damaged a piece of trim on the dash. The exterior looked like it went through a drive-thru car wash. It was not buffed or detailed as promised. They did offer to detail it but I was not a local customer and declined my offer to get it done in my area for $150. My opinion is they got their money and rushed the delivery at the last minute.
Poor Delivery
Salesman Joel never replied to any of my emails. Four days after purchasing the certified used Honda I made an appointment to pick it up and they still kept me waiting an hour in the showroom because it wasn't ready. When I finally received the keys the car's interior was still dirty and they damaged a piece of trim on the dash. The exterior looked like it went through a drive-thru car wash. It was not buffed or detailed as promised. They did offer to detail it but I was not a local customer. Jeremy the general manager never replied to my email offer to get it done in my area for $150. My opinion is they got their money and rushed the delivery at the last minute.
Fine buying experience.
Yesterday I bought a certified used 2012 Honda Civic at Brandfon Honda. I was picked up from my home by the sales agent Matt DeMarco and was taken to my mechanic who did a brief supplementary check on the car. I was able to give the car a fairly extensive test drive to my mechanic and then to the dealership. I found Mr. DeMarco informed, polite and helpful, and the dealer was able to arrange the registration, insurance and all other paperwork, final detailing of the car, installation of my old plates, etc. Mr. De Marco spent about 5.5 hours with me from initial pickup to finalization of purchase. I could ask no more, and also recommend Honda's certification process.
Great service
The whole experience was stress free, which is a very nice change from the last time I was there (which was a few years ago). My service advisor was Frank C.
Excellent service
I feel that I can count on Brandfon to be straight with me and to get the job done right the first time.
Trustworthy. So far, so good.
The service seemed trustworthy. They only recommended doing the things that should be done now and if something could wait, without hurting the car, they said it could be done at the next oil change. I don't know a great deal about cars, and so far, I appreciate the fact that Brandon Honda Service didn't take advantage of that.
great buying experience
Was shopping around for a Honda Pilot, after going to a few dealerships and spending hours haggling and going back and for with final deals at other places. I went to Brandfon Walter and Bilal had a no pressure approach and presented a deal that blew everyone else away. They made the process easy and painless. Financing it was a breeze and had no pressure to buy any extras or add ons. Wish I went there first would of saved a lot of time.
Nothing but the Best!
I have used Brandfon for many years. My families and my experience with the service department is nothing short of outstanding! RANDY is always a great help and should be commended for his outstanding job! Not to leave the sales department out. I have and will continue to purchase Honda's from this great dealership. They should be a model for Honda to use of what an outstanding dealership is!
Great buying expeience
Was shopping around for a Honda Pilot, after going to a few dealerships and spending hours haggling and going back and for with final deals at other places. I went to Brandfon Walter and Bilal had a no pressure approach and presented a deal that blew everyone else away. They made the process easy and painless. Financing it was a breeze and had no pressure to buy any extras or add ons. Wish I went there first would of saved a lot of time.
Service
I like the drive in feature. Also the fact that you are open late. The associate who took care of the transaction was very good, advised me of what might need to be done. Kudos to her.Thanks
Great service
Mouna Taouil was extremely accommodating and pleasant Told me about the detail work and so I added it to the work order and my card came out great
Buying a car at brandfon honda
Everyone in the store was a pleasure very friendly and happy. My sales guy last name zafar was great he understand my need and did not let me walk away with out showing all my options !
Got a great car for a great price!
the speed with which the transaction was completed along with the willingness to negotiate on the price of the vehicle
Friendly Salesman
Our salesman Eddie was very professional. He worked with us in finding the right vehicle that was best for us.
customer friendly waiting room,friendly staff
Informative, congenial and absolutely with a comfort level. Frank worked with me and his enthusiasm is contagious, supporting all Honda products. Having no experience with vehicle issues he quickly answered my questions and provided an educational experience I sorely lacked. Although I have owned Honda products in the past, and have always had good experiences, I will now continue to purchase Honda's vehicles !
Outstanding Car Buying Experience
Julian was an outstanding salesman. He was so knowledgeable about the car, answered all my questions, and had a very pleasant manner. He made the car buying experience a easier. Nolan & Melanie were also excellent.
Not a pushy sales experience, simply informative
Salesperson Joel DeMarco was very easy-going & not pushy as seen in other dealerships or with others. He was informative, and he is very knowledgeable about his product(s). Made the purchasing experience much easier. He listened, he was mindful of what I needed & wanted, and reacted with either more information or action to get the job done, relatively quickly and efficiently.
Bilal Zafar - Sales & Leasing Associate
Just came home with a new leased 2015 Honda Civic EX. Did business with Mr. Bilal Zafar and the entire process was very positive. We traded in our leased 2012 Honda Civic LX for this new model which has a lot of great feature. Back up camera, right side camera (which is a GOD-SEND), bluetooth, moon roof, etc. etc. Have had Hondas for the past 6 years and would recommend Honda to everyone. Thank you Mr. Zafar for your professionalism and being a very nice man.
Professional and Courteous
The professional and courteous manner in which I was treated. Especially by Joel DeMarco and Christopher Paduch - they readily answered every question I had and made me feel very comfortable dealing with Brandfon Honda.
Quick, Easy and Highly Recommended
Anybody can buy a car anywhere, what earned my business was meeting my needs and wants with the budget that I gave them. There were no games being played, just honest car dealing.
New CRV
Great salesman (Eddie). He was very personable and professional. Also, you had the exact car I wanted. It was very easy & the car was in my driveway that same evening. Love the car.
Pat on the back to the sales staff
Manny Costas was the only reason that I bought a car from your dealership. I have never met a car salesman with as much care and follow through as he demonstrated. I firmly believe that the deal would have never come to fruition if it was not for him.
Great Service
Cindy in service was amazing. She went well beyond to make sure my car got fixed,. Honda should feel privileged to have her on board.
New CRV
Friendly, not pushy and easy to tell them what I wanted and worked with me on the car I wanted and the price
Great Service
Eddie was very helpful with getting me the car I wanted and assisting me in helping my sister look for a car. Nolan also was helpful with getting me a monthly rate that was close to my previous payment and Lauren was extremely thorough with going over the contract with me and super friendly. They all helped the lease trade in go smoothly.
Great service
Service tech recommended work to be done but did not push them at all. Wait time was not bad at all.
Oil change
Friendly representative called us with an update of our service prompt response to questions Why do you need at least 20 words?
Excellent service
Service was prompt and courteous. The service technician greeted me at the entrance and quickly walked me through the service to be done.
Great service
Knowledgable service advisor. Work was done quickly and accurately. Clean, comfortable waiting area. The staff here is always very friendly.
great service
i loved having my car washed !!! just wish the interior was also done...before i knew it,my oil change and inspection was done!
Great service, Thanks!
I had an emergency (nearly flat tire), but Frank took care of everything very quickly - finding other problems that needed fixing - and he fixed them immediately even though I had no appointment.
Great service,very clean
Every time I go to Brandfon I am in and out in the time I am told I am going to be
Great service!!!
Frankie went above and beyond to get a tire put on my car within an hour of me calling. He stayed there late to do this since I was waiting for AAA to change my flat. He was incredibly accommodating, friendly, and great!
accommodating and friendly staff
I was kindly notified that my lease was coming to an end and they had specials running to help me get in a new car.Even though it was busy my sale rep took the time to make sure i was comfortable and got me in and out as soon as possible.
Expedient service, friendly staff & clean facility
The part came in quick, the work was completed in half the time as originally stated, and I got a free car wash!
w0nderful experience
everyone was kind, the place was very clean, and I appreciated how Joel, & Mike got me the color and paymentI needed to be in. I could not ask for 2 better people.
Good Customer Service, excellent prices
I was actually really impressed with their customer service and fair prices. Matt DeMarco was very helpful. He went above and beyond to explain all of the features of a CRV I bought. The prices were excellent! After searching for a car for over a week, it was clear that brand fun Honda had the best price. When I went there the fees were also very reasonable. I won't mention some of the other dealerships I dealt with, but I will say this was a breath of fresh air. Thank you!
Fantastic place
The woman who helped me was extremely helpful, friendly, and polite. I needed estimates on a water pump, radiator, and other work. She listed all the work needed. She was excellent. Really nice.
Great sales people
Glenn, Rafaella, Bob and Mike were very helpful and accomodating. You should be proud of them. Hopefully the service continues through my ownership of the Pilot. Thanks for the experience.
Prompt, Friendly Service
Prompt friendly customer service. I feel the associates are honest and keep me informed on upcoming maintenance for my car.
Great service for a travler on a Saturday
I was traveling to visit my parents in Branford and a engine light went on and the person in the service department was able to get me in at 2:00pm on a Saturday when Brandfon closed at 4:00. All the work was completed on time along with a car wash. Fantastic service from a very friendly and knowledgeable service employee.
First Service
Frank the service person was so nice to me, he was very helpful. My car was serviced and returned to me washed.
Great service
Luna, the service customer service representative was excellent. She was friendly, thorough and explained everything in such detail I felt like I finally understood my car! She followed through with investigating what was wrong with our car and called us back right away. Then she was great at getting everything completely quickly and efficiently. I can't say enough about her. Truly an excellent Honda employee!
Great Service
It was an easy and fast process from beginning to the end. I would refer a friend and go back again.
Mileage: 43885
Color: Other
Transmission: Automatic
Body Style: SUV
City: Branford, CT
Engine Type: 1.5L Inline-4 Gas Inline
Mileage: 88913
Color: White
Transmission: Cvt
Body Style: Sedan
City: Branford, CT
Engine Type: 1.5T I4 DOHC 16V Turbocharged VT
Mileage: 55269
Color: Gray
Transmission: Automatic
Body Style: SUV
City: Branford, CT
Engine Type: 4-Cylinder Turbo
