Bowen Scarff Ford -- SEA-TAC

Went to see what a 2017 Ford Fusion Hybrid drove like

We received such a great welcome, we ended up buying one on the spot. Tom Keefe took good care of us. He took us for a test drive and showed us some important information about the vehicle and then he took our money.......Thank you.

Great Car at a Great Price

I purchased a 2016 Ford Taurus from Bowen Scarff. Brent was a great guy to work with. I am a picky customer and they (nor other dealers) had the car I wanted, so Brent offered to order the car from the factory that I wanted with the exact specifications I wanted. And without the things I did not want. What a concept, pay for what you want. The price was great to.

Excellent buying experience

We came in to Bowen Scarff to purchase a certified pre-owned Ford Escape. Loren King found a perfect vehicle for us, exactly what we wanted. Loren's salesmanship and professionalism was excellent!

Excellent!

Our salesman was Tom Keefe and he was friendly, very knowledgeable about the vehicle we purchased, and made the process go smoothly. We found him patient and comfortable in spending the time we needed.

Car buying experience

Friendly staff with no pressure approach. They explained the entire process and made me feel welcome. It was a great car buying experience!

My First Hybrid

I saw the 2008 Prius online, contacted Bowen Scarff, and came in for a Saturday test drive. Loren King walked us through the process and listened with both ears to our questions and any concerns we had.It was a pleasure doing business with him and with Bowen Scarff. Will you be selling TESLAs in the future? That's the car my hubby says he wants to buy in a few years so that he can top my Prius.P.S. Thank you for your service in the US Army, Loren.

A lack of concern regarding two major issues

My name is William and wife Rebecca Furry and we own a 2014 Ford Fiesta purchased new. We were told after over 30 thousand miles with normal vehicle service that the hesitation 1st to second gears was normal.. Then other owners across to nation complained and now a clase action suit is in process...luckly our vehicile was serviced and the transmission.Recently my wife brought the vehicle in for a oill change and was told at the end of day that there exist a substance within the radiator fluid that Mike of this service station said he has never seen before and asked my wife to come to see. I then spoke shortly after with Miike from work and he told me "I, nor my staff have never seen this and he has no idea of what the subtance is." He then said that "they do not have this substance in his shop." How does one know that a unknown subtance does not exist in his shop?After asking additional questions he told me he didn have any more time to deal with me. Great customer service! If he doesn't know the exact substance then how could he know for a fact that they don't have this unknown substance in his shop once again? He then explained that a complete flush of the system is needed at a cost to us of over $890,00 and added that our 3 plus extra purchase of an additional 3 years mantainence coverage would not cover this expense. In addition he made a comment that vandalism occurs all the time. This is not the case or just a far fetch way to avoid potential liability. My concern is that only your dealership has serviced our vehicle, all records we hold. Most recently was on 16May16 according to the invoice that noted the need to replace transmission due to aftermentioned problems. All previous reports did not detail concerns regarding the coolant system. Please provide a detailed description regarding the same time replacement of 1 EV6Z*7052*D SEAL ASY-OIL to include possible effect upon the coolent system, a common issue regarding possible collant contamination should the seal be defective or damaged during installation. SECOND OPINIONS BY TWO FIRESTONE MECHANICS WHO CONDUCTED TESTS ON THE CONTAMINATION COLLABORATE WITH OUR FINDINGS ON AUGUST 14TH 2016, WITH MOST LIKELY REASON FOR THIS CONTAMINATION BEING AN HUMAN MISTAKE DURING THE TRANSMISSION REPLACEMENT. DETAILS AND NAMES CAN BE PROVIDED SHOULD BE DEAMED NECESSARY SHOULD ANY ADDITIONAL PROFESSIONAL DETAILS NEED TO BE PROVIDED.Thank you for your time,William & Rebecca Furrry253-632-498832010 110th Ave. SEAuburn, WA 98092Hope to resolve this issue sooner than later. I believe a correct reaponse from top management should be made considering the circumstances aforementioned and the fact that we purchashed an additional 3 yeears of warranty during purchase of this vehicle. Thank you.

Airbag recall fix

I was able to wait for my airbag fix, great service. My service advisor, Sharon arranged this and it make the fix easy. Sharon always provides excellent service.

Ken at Bowen Scarff Lincoln was great.

Ken M. made the purchase of my wife's Lincoln the most hassle free experience I've ever had buying a car, and I buy a bunch of them. Normally I hate buying a car from a dealer, games upon more games. Not with Ken....Do yourself a favor and look up Ken M. at Bowen Scarff

Flush and anti-freeze replacement

I had a flush and replacement of the anti-freeze done on my Mercury. Mike got me in and out quicker than I expected.The mechanic was very responsive in answering my questions and addressing my concerns. The job was completed to my satisfaction.

7 cars but who's counting

We have been buying cars from Randy Good since 2007. Always great customer service from him as well as all the others involved in the purchasing process. We have always been treated like a new customer by a business who wants your business. We will continue to purchase our cars here in the future.

AMAZING

This was truly a fun experience, I truly dread buying a new car with the hustle and pressure from salesman I have dealt with in the past. Tom was awesome very laid back no pressure and he actually listened to what me & my wife had to say. I have always bought Ford but this was my 1st time at this dealership but there isn't any place I will be going in the future. This dealership & Tom rock.. Thanks for a great experience.

Great experience

Service staff was very good. Kept me informed of the status of my repair and even finished a day earlier than expected. Online appointment was great and they also gave me a reminder phone call.

The Most Awesome Dealership In Washington

Thank you Sharon, Mark and everyone else at the dealership for a great job and Steller service that's why I have my whole family doing business there.....

Very friendly and honest staff

We had the pleasure of buying a car from Tom Keefe and he was wonderful to work with. There was no pressure and he was very understanding to what we could and couldn't do. We plan to make all future purchases from Bowen Scarff!

Quick Service

They had the car I was looking for and the APR I needed. The service and financing was quickly done so I could be on time to work.

Another easy service stop.

Came in for 100,000 mile service. Car was ready before promised, washed n vacuumed. Scarff Ford was recommended to me by my mom who is really picky so I knew it wold be good.

Ford F150 Truck buyer

Brent, our sale rep was outstanding. We showed up before the dealership opened and Brent, who came in early was right there to help us. We walked out a few hours later with a vehicle that we will be happy with for many years to come. Happy Customers.

First Ford Truck

Randy was great and very easy to work with. He made me feel very comfortable purchasing my first ever Ford truck! Previously, I had always bought Chevy vehicles.

Mike Barnhart, Customer

Brent Schwartzau is absolutely the best salesperson we have ever worked with. He is the most knowledgeable salesperson in regard to each and every Ford Model that we discussed and inquired about. He made the sale a most positive experience. I cannot say enough about Brent and Bowen Scarff is very fortunate to have to have him as a Team member. I would not hesitate to recommend him to friends or family interested in buying a new car. Thanks Brent for making our car buying experience a most positive one. Mike and Chris Barnhart

Easiest buying experience ever

Ron was fantastic: knowledgable & patient. After driving the model he showed us we had the standard to judge vehicles at other dealerships. Came back to buy the first car we test drove because it had the most options for the money and was the cleanest.

Quick, professional, and to the point

I shopped for my used car purchase online and was called back quickly which I enjoyed. Once at the dealership, the total time for the transaction took less than 2 hours which me and my wife REALLY enjoyed. I wish all car purchases could be like this.

Great truck, Great deal

Nice easy deal. This is my 4th deal with these folks. I trust them and will definitily be back.

Excellent Service

I love working with Mike Gannon,,Service Advisor. I am please with the work that has been done to my 2006, Freestyle, only, I wish the Computer would show most of the problems that occurs sooner.

Service on F 150

Customer service personal I worked with were very courteous, prompt and most of all had my truck ready when they said they would.

Sales person - Tom Keefe

Tom has been an Excellent resource for any and all my questions throughout the sales process. Service dept. NEEDS more efficient computers. Sales and Service people were excellent but hampered by either out of date computers or programs that would "lockup or freeze" thus creating delays when processing "Owner Loaner" vehicles. The staff was EXCELLENT. but the delays caused by computer slow downs are thwarting efficiency efforts in the sales department. Again the Sales and Service staffs were Knowledgeable, Caring, patient, very helpful, and professional. but the computer issues created some tension with some of the 4 or 5 customers awaiting their loaner.

Wonderful!

I dropped my car off unexpectedly after hours on a Monday night because it failed to start several times that day. It was fixed and ready for pick-up by 2 pm on Tuesday. Turned out the CM had failed fortunate for me it was covered by an extended warranty. The fact that I called to see where to drop it off if I had to be towed may have given them a heads up.Thank you Bowen Scarff

Repaired the problems we were having with our 2001 van

every thing was great to include the service manager I have no other words to use however your systems is asking me to use 25

Bowen Scarff Service is a great group of people!!

From the warm welcome when you come in, to understanding the issue to getting the job done right - the first time. I've had nothing be awesome experiences at Bowen Scarff Ford Service. Keep it up!

pretty good

My associate was a little vague with answers to my questions. I expected a little more knowledge. I had to call at the deadline to make sure my ride was going to pick me up at work. Otherwise they may have forgotten and sent the drivers hone. Everybody was nice and helpful though.

Service work to my vehicle when engine lite came on.

My experience was good. A little concern vehicle had to be kept overnight. My ride in the shuttle was pleasant. Parker did a good job of finding me a vehicle when mine was not done.

Knowledge

Dan Ford had his stuff together... Knows his product and a pleasure to do business with. I look forward to doing business with Dan again.... Don't let him leave Bowen Scarff Ford.. He is a real asset to your company

Great customer service!

Our advisor Mike G. took the time to explain the repairs well, and was great about keeping us updated as to how the repair was going and when it would be done. He was trustworthy and seemed to genuinely care.

buying a used prius

rick ricker was our salesperson, years ago we got a car from him and he very pleasant to deal with.

Best car buy experience ever!

They Escape was waiting for me when I arrived early for my appointment with Brent. I was able to take a test drive right then without any long wait to copy paperwork or get dealer tags. Everyone was great, specially Brent. He answered my questions and gave me a run down on the electronics in the car.

Spark Plugs

I had new spark plugs installed on my 06 F-150 with no problems. Everyone was very nice and helpful.

A wonderful experience with these folks!

Thanks to Bowen-Scarff Ford! I purchased a car from them via internet because we live in Juneau, AK. It was the best price around and the customer service from Brent Schwartznau was excellent. There was no high-pressure and it was so pleasant and efficient to deal via email and a couple of phone calls. They put the car on Alaska Marine Lines for shipment to Juneau. Paperwork was sent overnight mail, clearly marked with copies for me. Thanks so much!

Very good

I was very pleased with Karry,she did find a good way to workout for me with my purchase of f150.Excelent example how to take care of new customers...

F350 Service

Had fluids changed in Tranny, brakes and coolant. Surprised to see the truck washed and vacuumed upon pickup, it was pretty dirty coming off a camping weekend. Great Job!

16Stang

4th vehicle purchase. Excellent service: above and beyond.

Competent service

Everything was done in a timely manner at a reasonable cost. The brake linings were even thicker than the last time I had the car in for service!

2009 GT-500 Convertible

Sharon in the service department does a Great job. She called me with the diagnoses on my 2009 GT500 about 2-hours after I dropped it off. She ordered the part for my car which is on factory back order, should arrive late June. Sharon said she would contact me.

Quick and Easy

This dealership has always treated us well. Right from the start of purchasing our vehicle and down to the oil changes. Mike G. has been an exceptional service tech. always helpful. They get us in for a appt. in a timely manner. Quote are pretty accurate.

2016 Focus SE

Brent was our sales person. he new his cars and answered all our questions. he helped us set up all the gadgets and was very professional. he stayed in contact was us after the purchase to make sure all was good and we were happy. this is our 7th buying experience with Bowen Scarf Ford since 1994. we are very satisfied with our experience.

Exceptional Service

Always spell out everything including all scenarios & options. Don't try to sell you on all the available extras. Quotes are accurate- no surprises at the cashier.

Kathy Mance

Got the CD player in my 2015 Escape fixed in one day & it works great. This is the fourth or fifth car or truck we have purchased or leased from you.

Choice Dealership

Nice reception from the team and they take pride in performing an excellent service. Work on my vehicle was performed to my satisfaction and within a reasonable time. Thank you,

25,000 mile oil change

Changed oil and fixed rear lift gate. This dealer is where I received service at 20,000 mile and will at 30,000. Is that OK?

GREAT car shopping experience!

The process and our salesperson, Rick, were truly exceptional. We are thrilled with our new LincolnNavigator! This was a repeat purchase with Bowen Scarff, and we had determined to go nowhere else. Rick and the Navigator are both BONUSES!

Excellent help in buying a car...

We have been fortunate to work with the same salesman, Randy Good, for the last several vehicles; the 2007 Explorer I traded in, my wife's 2014 hybrid and this 2016 explorer. With the hybrid we special ordered the car with a lot of extra features and it went smoothly, and my wife loves the car...she is getting 50 miles to the gallon on a long commute. Randy is always excellent and focused on helping us get the right car and feeling like we got a great deal. We even got a good price on our trade-in, which was a pleasant surprise. Randy is very focused on the customer which I believe makes him an excellent representative for both the brand and for Bowen-Scarff. He understood what I wanted, found the right car and guided us through the paperwork with no hassles...quick and painless and a very reasonable price for a great vehicle. I recommend Bowen-Scarff to all my friends. I say the above purely as a happy customer...I was not paid nor did I get any freebies for the review.

Rick Cuddie

Rick was not our "assigned" sales person. He stepped in to just deliver the vehicle. I am so glad he did. Rick was superb! I would purchase from him again.

Great experience and new car

Came in about 3 weeks ago looking for a new car and both Rick cuddie and Randy good where super helpful with any questions that I had and made sure that I was getting the best deal possible they also didn't try to push any upgrade packages for my car which was nice. I would recommend this dealer ship to friends and family if they are looking for a new or used car

2015 Mustang GT repair

Treated very good. Got me in fast and the problem resolved quickly

Honest, Fair Pricing and Dependable!

Husband and I have been buying our vehicles from Bowen Scarff Ford for over 10 years now. We have never been disappointed with sales, financing or services. They are honest and up front and they do everything they can to make u happy. The employees there go above and beyond for their customers. I only work personally with two of them Rick Cuddie (Sales) and Sharon Adams (Service) these two not only go above and beyond for me but everyone that I have referred to them. If u stop by use my name and tell them I referred you! ???? Thank you for reading my review!Aileen Wunder

Purchased New F-150

I had a great experience at Bowen, Tom Keefe helped me find my F-150 and he was great. He knew a ton about the truck I was looking at and was very helpful in answering all my questions. The Sales Manager Brian was also a very nice guy and help to make sure pricing was inline and made sense. Tom Buttram the Finance manager was also great. I really enjoyed the no pressure approach. I would recommend friends to Bowen.

Best dealership in town

this was truly exceptional experience from first time entering the dealership till buying the car, Josh and Brent were super helpful in answering question and changing my view on 4 cylinder versus V6. I didn't feel forced in making my decision, i was a little unsure about few models but after talking with them it really helped me with decision making, I'd always go back to them when it's time to buy a new car and highly recommend them to my friends.

Service Department was great. Price for service was a bit ex

Service Dept good, Cost was excessive. For inspection then part then installation. Particularly after endow had previously been worked on. I now have $850 invested in one window.

Trace down an oil leak

Vehicle was diagnosed and delivered on time. Bryan had always been excellent in his follow up and cares about addressing my concerns. I appreciate all the service staff They are friendly and helpful

Best bang for the buck.

I love the NO DICKER STICKER. Very friendly sales people. The right car was found here and that was a big plus. Bowen Scarff went above and beyond to make my wife and I happy campers.

Mustang GT purchase at Bowen Scarff Ford, Kent, WA

My 16 Mustang GT was the first purchase I've made through Bowen Scarff Ford, but I've been a very satisfied customer of their service department for many years, taking care of my '94 F250 and other "non-ford" vehicles for regular service. It's very clear why this team has won so many awards. If they're not careful, they just might give car dealers a good name!

Ford Review

Everyone was friendly and made the car buying process as stress free as possible.

Exceeded my Expectations

I contacted the dealership online on a day it happened to be closed. Even so, I heard back from Brent that day as we discussed a particular CPO truck and I arranged for a test drive the following day. The next morning I learned that it had already sold and since there wasn't another listing I was interested in, I figured that was all. However, Brent offered to look and took down my (fairly extensive) list of requirements (including CPO designation). To my surprise, I heard back an hour later with information about another truck that wasn't even listed yet. By the time my wife and I came for a test drive later that day, the truck had already been detailed and was sitting in front of the showroom waiting for us. A test drive told us we had found our next vehicle. With Bowen Scarff's no haggle pricing, we knew what we were going to pay and were in and out of the dealership in and out of the dealership in under two hours (including the test drive). Unlike other sales associates I've dealt with, Brent has excelled in after the sale support, answer questions about the truck and pricing accessories for me. This was undoubtedly the best used vehicle purchase experience I've ever had.

My car service

Good customer service, very friendly and helpfull. I'm happy thank you

Great experience, great car

Bought a 2015 Escape Titanium from Bowen Scarff in Kent. Great experience, and great car. Brent was a no pressure salesman, who was very knowledgeable about the car. Monica, in the service department, went out of her way to help me when I had a minor issue.

Car repair

Monica is always very helpful, and takes care of my needs.

Monica Freed made was so friendly and knowledgeable!

The service staff , especially Monica was amazing , made everything less stressful. She answered all my questions, was knowledgeable, and super friendly. The repair was done so fast that I was able to get my oil changed too. After speaking with Monica and her knowledge and advise I decided to bring my other vehicle in and have a pre repair done. She made it so easy and kept my car overnight so I could do a switch out with my other vehicle the next day. Monica also pointed out the recommendation from the mechanic on other repairs i will soon need . Cathy was also very helpful in fixing my other vehicle. It was super busy the day I came in but I didn't have to wait and felt like I was the only one there. I will definitely be back for additional work and I feel confident that Monica and Cathy will take care of everything!

Good service all the way around

Had the service dept mount four mud flaps on my 16 edge sport. They did a great job on schedule and for the quoted sum. Good crew!!

New MKZ

Brent did an exceptional job throughout the entire process. I chose to order a car so it took a couple of months to arrive and I was kept well informed all the way. No pressure, just excellent service through the purchase. My only negative comment is the car interior could have been cleaner (windshield fogged and generally dusty) but I think this is because of a Saturday delivery before Easter and they were probably short-staffed.

Awesome

Well we quite early to find the MKT. I had already been in touch with other Ford dealers, but no one had the MKT. I had been reading up on the MKT for the last year; then while on vacation was able to rent one for a week. So I was already sold on the vehicle. Rick was awesome he was very knowledgeable and was on point in answering my questions.

Good deal at Bowen Scarf Ford

I found a good deal here, sales was very upfront and honest. The low price was the best I could find in the area. I need more words for this voluntary review apparently.

2016 Ford Edge

Our experience at Bowen Scarff was awesome, from the initial test driving to the first service experience. All of the employees are very friendly and customer focused. And I love my new Ford Edge!

Excellent People

Bowen Scarff Ford's staff is friendly and considerate. It's obvious they enjoy their jobs and respect each other.For one of my car purchases, I pulled into the dealership to find my salesperson personally detailing my new used car. It was gorgeous.The No Dicker Sticker makes for a fun and easy-going purchase process.The service department's courtesy shuttle for customers (no matter how small the service being provided) is extremely convenient. The service writers are knowledgeable, informative, and keep customers informed.

Recent (& ongoing?) repairs

Top-shelf & timely feedback from "Monica" . . . thank you!

REPEAT, REPEAT, REPEAT CUSTOMER.

In Service I cannot say enough to reflect what Sharon brings to the customer experience. She's really special, gets the vehicle in and out as promised, and does it a cheerful manner. Has never let me down, not once. Really good.

Best service ever

The service at Bowen Scarff Ford is the best of any dealership that I have ever used. Carol, Monica, Sharon, and Mike all have exceeded all of my expectations

nice place to do business with

second time I bought a car from Tom Keefe it was a very good experience. I would recommend Bowen Scarff ford to my friends.Every one was very friendly and helpful.Don Johnson

I needed service

Parker Scarff was my service representative. He did an outstanding job. He was very helpful, every step of the way. Stella, the shuttle driver, was also very pleasant in her job.

car service

this survey is not user friendly. Text is not clear on what is being requested i.e. Title. ?Staff was outstanding.

I love my new F150

I did a lot of research prior to coming into the dealership; and after driving several F150's when I drove my F150 XLT, I knew it was the truck for me. I just love my F150.

awesome employees

They all worked hard to get us into the car we wanted.

Auto purchase

The salesman was knowledgeable about the vehicle and took the time to make sure I knew how to operate some of the special features of the car before I left.

Great car buying experience!

My husband and I were in the market for either an Edge or Explorer. After comparing those to the last 2015 Lincoln MKX on the lot we knew that's what we had to have. Randy Good did a great job in helping to make the buying experience enjoyable. The whole transaction went very smoothly and we love our new car. We have bought most of our cars through the years from Bowen Scarff Ford and will continue in the future to do the same.

A confusing start......

It started very confusing as I had called to get an appointment for an oil change for my 2015 Lincoln MKZ. I was told that I didn't need an appointment which I thought was strange. They told me to come in. So my husband and I did and went to service dept. Then I was told to go to Quick lube so after having to back out and move over there I was told I had a 2 hour wait. Called my husband who was in your showroom and he said to come back over and we were going to get to the bottom of this. He talked with the Lincoln sales manager who was awesome and he agreed with us that he didn't like the run around we were getting. He personally went to the Lincoln service manager and she got us right in and she gave us her card so I can call her to get in rather than getting the whole run around. As it was they found a recall and fixed that as well. I knew that I needed an appointment but for some reason they wouldn't make one.

Beyond amazing service

We recently purchased a used vehicle at this location. Initially when you arrive at a dealership, you are usually pressured right away, that was not the case here. They were very easy going and checked in with me to see if I needed help and then let me browse. Once i had a question I talked with the sales staff. They helped me lock in a great deal on a used vehicle. There were some things to be taken care of after purchasing the vehicle so it was on me to reach back out to them. After a short period of time, I reached out to get the remaining items taken care of, and the sales person we had worked with was no longer with the company. It had appeared that the items we had in mind had fallen off the radar. The used car manager stepped in and took care of everything for us. Our vehicle was involved in 2 accidents delaying the items that Bowen was still going to take care of, so I thought well they have probably forgotten by now. I called and scheduled the appointment a few months later and they remembered everything perfectly, got my car in, even took care of an oil change for us as well. I would highly recommend this location for future business and have spread the good word. Absolutely amazing service

Best service

Thank you for what you do, everyone was helpful, fast service. Car cleaned and washed.They set up the appointment and followed up with calls. Verizon happy with the whole team.Want my business to model of your service.

Recent vehicle purchase

Have dealt with this dealership for more than 30 years, and have known this salesperson for more than 20 years. It is always a pleasure to deal with Bowen Scarff Ford for either sales and/or service, and this time was no exception.

Escape Serviced

Alicia and ladies at the front desk were very accomdating and took the time to troubleshoot a situation and solved the problem quickly. I really appreciated that! Thank you

Great Service

Setting up an appointment was easy and the shuttle service was a great extra. Sharon answered all my questions, and the work was excellent as usual.

My Review

I have had my cars service several times at Bowen Scarf Ford and have always been satisfied with the service.

Service work

Bowen Scarff has been taking care of what few problems I have with my 2001 F350 diesel for a number of years. Service has always been good, and my service advisor Sharon Adams has always been great to work with!

purchase an auto

We have purchased several automobiles from this dealership and have always been met withprofessional courtesy and is always a pleasure to do business here. Dave Q

Best price on the car I was looking for

They had the best price online for the specific car I wanted even though it was $500 more than the price listed on the ad including the factory rebate but I needed a car. Bent didn't try to pressure me into something more expensive or told me what I "needed" and the Scarff family gave me a second example of how buying a car should be. Pass on the expensive GAP and get it from your insurance if available though..

Always a quality experience

I always have a quality experience when dealing with this company. When getting my car serviced, Monica was a true professional. She really knows her trade. When dealing with customers, She has the perfect blend of assertiveness & kindness. My car was fixed properly, & I am grateful for that. In this busy world, where time is money,It really makes a difference to only have to visit one time, & get err done. No hassles. I would definitely recommend Bowen scarf ford to my friends/family.

Service techs found & fixed annoying minor squeaks

I bought my 2014 Focus Titanium new, in January, 2015. It now has 25,000 miles driven.Once before, I had an annoying little noise and a vibration, both of which were found and fixed under warranty. The problem was a loose wiring harness behind the glove box; and, the engine vibrated as if one of the cylinders was misfiring. The cause of the engine vibration was slightly out-of-alignment engine mounts. And the wiring harness was insulated and re-attached. Great job.On this current visit, there was a similar little noise (buzz) coming from the vicinity of driver's side of the dashboard. They found two sources of noise, a loose wiring harness, and also the battery holder in the engine compartment.I am so accustomed to dealerships telling me, in essence, "Oh, that's just the way these cars are, and there's nothing we can do about it." I almost expect that type of non-response, until now.Bowen Scarff Ford goes out of its way to listen to me, and sleuth out the problem, and most importantly, they fix it! Some people would consider these problems minor, and would ignore them. However, they drove me crazy because I drive my cars A LOT. So Thank You, Monica and Bowen Scarff Ford for taking such good care of me and my car. Five Star Review *****

Excellent service

My first experience with the Service department was excellent! I will definitely to back to this dealership for service on my Ford Edge. Thank you!

Great experience

Hassle free, friendly crew. I hate goin into car dealers due to the hassle. This experience was great, test drove the vehicle I went to see. Came back to the office an we made the deal.

A horrible circus act

Complete incompetence as a dealership. I bought a 2015 used Ford here and all went well until they drove it to the pick-up location after we finished signing documents. They then told me the car was broken (rain sensor for wipers) and I could not take it. They made me drive my trade-in home; which I no longer legally owned.Horrible communication skills throughout the entire sales department; like a horrible circus act. I get home with my new vehicle after two days and do a few checks; one being tire pressure. I find a nail in the rear tire and 20psi in it. So they were worried about a rain sensor for intermittent wipers but not a critically low tire with a nail in it. Im done with this circus act of a business and I hope this helps others in the future.

Awesome no hassle deal. Fulfilled precisely as promised. :)

We got exactly what we wanted - a fair price while being treated with courtesy and respect. They offered a below invoice "no dicker" price, with a positive last minute surprise (Ford factory rebate), that was passed on to us. We highly recommend Ron Olson, He's a golden rule kind of salesman.

Outstanding service from start to finish

Absolutely the easiest and quickest vehicle purchase I have ever made. I would definitely recommend Bowen-Scarff Ford to anyone looking to buy a vehicle at a reasonable price! Will definitely be the first stop when I purchase my next new vehicle.

No Pressure, Easy Going

Great car buying experience, Tom Keefe was easy to work with. Car pricing was clear and fair, they answered all the questions I had honestly and researched the questions I had that they didn't have an answer to right away. Financing department was just as easy to work with and worked very hard to find us the best fit.

Friendly, No pressure

Everyone we dealt with was friendly. After a long reasearch process prior to entering the dealership, we knew pretty much what we wanted. No one tried pressuring us into purchasing more than we had prepared to spend. It took a couple of days for me to find the just right car for me, and the salesman Tom Keefe, was patient and responsive to my questions.

Great buying experience at Bowen Scarff

Year-end pricing brought us to Bowen Scarff to purchase our new Edge. Everyone at the dealer were friendly, professional and very helpful in our decision between new or used and between the Edge and an Explorer.

Good Experience

great experience, no hassle or sales pitches, felt and acted professionally

New car delivery.

This was a purchase of a 2016 Ford Explorer. It was a two-day process and all steps along the way were completely easily and stress-free. We have been a Bowen-Scarff Ford customer since 1996 and highly recommend them to anyone wanting to work with professional and customer-oriented team members.

Friendly, nice, and awesome

Everyone was so welcoming and friendly. They did not push me to do anything that I was not willing to do. Tom Keefe was very easy to talk to and helped me get my everything set up in my car. I am very satisfied and happy with my purchase.

Fantastic Team!

I had an incredible car-buying experience with Bowen Scarff Ford Lincoln. Every team member provided me exceptional customer service. I expressed interest in a vehicle online and the Internet team, Brent and Jessica quickly contacted me, provided me additional pictures of the vehicle, and followed up with me after purchasing. My salesman, Anthony Soto was the ultimate professional. He highlighted the great features, touched on some down falls, and talked about how it compared to similar vehicles. Best of all, he didn't pressure me to buy, just a good dude trying to get me into a vehicle I loved. The sales manager, Gerry Pickens quickly and thoroughly broke down my trade in value and vehicle price. He was personable and didn't try to hassle me to work in a price range I couldn't afford. This team cares about their customers. I couldn't have asked for better service.

Fantastic Team!

I had an incredible car-buying experience with Bowen Scarff Ford Lincoln. Every team member provided me exceptional customer service. I expressed interest in a vehicle online and the Internet team, Brent and Jessica quickly contacted me, provided me additional pictures of the vehicle, and followed up with me after purchasing. My salesman, Anthony Soto was the ultimate professional. He highlighted the great features, touched on some down falls, and talked about how it compared to similar vehicles. Best of all, he didn't pressure me to buy, just a good dude trying to get me into a vehicle I loved. The sales manager, Gerry Pickens quickly and thoroughly broke down my trade in value and vehicle price. He was personable and didn't try to hassle me to work in a price range I couldn't afford. This team cares about their customers. I couldn't have asked for better service.

Excellent Car Buying Experience

We came to Bowen Scarff looking for a good used car to replace our 2003 Explorer. Tom Keefe understood our situation and found us a nice 2011 Escape which met our needs very well. Tom was very courteous and knowledgeable. We felt no pressure anytime during the process of buying the car. Laura Coburn helped us through the financial part of the transaction and was also extremely courteous and helpful

Excellent Service!

Bought a 2015 Ford Escape SE 4WD in Dec. 2015. Salesman Brent Schwartznau was honest and transparent with information, and is easy to communicate with. Sales manager Gerry Pickens, internet manager Anthony Soto, and finance manager Laurie all made the process simple and quick. Would definitely buy another car from Bowen Scarff!

Service

All of the staff were very helpful and did an excellent job

5000 mile service and icon malfunction.

This was a pleasant and timely experience to explain away the function of the tire pressure warning icon and a chance to sample initial oil change/service protocol.

Exceptional Service

Car would not start. Had it towed in with no appointment. Their shuttle service gave me ride to work. Alecia, my service advisor called me a couple hours or so later with a diagnosis. Their shuttle service picked me up from work & brought me back to the shop to pick my car up. I did not expect this since I did not have an appointment. My car wash washed & vacuumed. Everyone I came in contact with was so pleasant & courteous. Very happy customer!!

great service

Everyone is very friendly and helpful, thank you for the great service, will return

Excellent New Car Purchase Experience

Randy Good was great! This was a pain-free new car purchase experience. I would definitely work with Randy again in the future for the purchase of a Ford or Lincoln vehicle.

The Ultimate Buying Experience

I came in to the dealership with the goal of finding a good used car. Not knowing exactly what I was looking for, Tom took the time to test drive a few different models and show me the pros and cons of each car. In the end we landed on the Ford Fusion which turned out to be the perfect car for me. The actual process of purchasing the car was made simple, the price was right, my trade price was great! and the financing was handled by another man named Tom who made that step easy as well.Job well done by the two Tom's!!

Service department very user friendly

I never really want to go to the service department, but when I do they make it as painless as they can. Good people and good work.

For USED Car Shopping Only

Background: We recently bought a used 2008 Kia Sadona Minivan, fully equipped, 42,000 miles for $10,000 at Bowen Scarff Ford. KBB had suggested retail at around $9,250 and NADA had the price at $10,750. We found the van on our banks car buying service site.I gave them 1 star because the car itself was well prepared to be resold, it seems they did everything short of certifying it (as they are not a Kia dealership) to prepare the car for resell. I gave them the second star because the store itself was quite nice, it had good sitting areas to spend time at while waiting and the low level support staff were all very friendly. However, the sales desks did feel kind of in the open and I didn't really appreciate that.Now for why they didn't get the other three stars. First, I docked them 1.5 stars for their gimmicky "No Dicker Sticker" policy. They don't bug on their prices AT ALL. They claim they, "try to give you the lowest price possible, have done it for 20+ years, true no hassle car buying experience." Well, that is fine if your customer holds a certain perspective that car sales people can be truly trying to help their customers and are actually capable of cutting their margins so far that the customer will get the best price period. I don't hold that view. I feel that all car dealerships are truly in it for the money, they care very little for the customer (why would they?!), and they are always trying to turn as big a profit as possible. Thus, I go into car buying assuming negotiation is on the table, despite any guarantee the dealership is making because I assume their profit margins are set higher then they need to be to turn a decent profit. Don't get me wrong, do I feel I got a good price on this vehicle? Yes. Do I feel I got a fair price? Maybe, I am not actually sure yet. Do I feel I got the BEST price possible? Absolutely not. And by the way, all I was trying to negotiate for was $500 off the sticker price.I docked them another star for the sales person. We worked with two people, first I won't name because I didn't like him, and the second was Rick Cuddie, he was quite likable. Now, the first guy got them docked because I felt he was the epitome of an annoying sales person, constantly being amazed at all the cool features of the van and commenting on them, trying to act like we were old friends and he was doing me a solid, and generally not giving me enough room. Most disturbing part, he tried to assume he knew my own personal situation and why I make the decisions I make, that made me feel quite uncomfortable. I like to make my own opinions and discover the vehicle for myself. If I have questions I will ask them. Also, he tried to give us information on a vehicle he was not familiar with (because we bought a used Kia at a Ford dealership) and some of that information was false (like about the transferability of the warranty).Finally, I docked them another star for their financing. We financed a significant amount of this vehicle and had a good loan from our bank. Bowen Scarff wanted to run our credit (which is excellent mind you) and get us a better deal (you know, since they couldn't bug on the sticker price and all). What was the deal they got us? A whole 0.01% less than the loan from our bank. So what did we do with that? We turned around and got our bank to drop their rate and went with our bank because we know, love and trust our bank. I couldn't say any of those things about this dealership so why would I finance with them?!In the end, would I buy another vehicle from them? Yes, but only if I found it online, loved everything about it, was ABSOLUTELY okay with the price shown, test drove it and it was exactly as I expected it to be, and did no financial dealing with them. Would I recommend them to a family member or friend? Absolutely not. Mind you, this is only for used cars, I suspect buying a new car from them would be different, and likely better.

Servce

Excellent service. Will not hesitate to patronize service dept in the future.

Great place, great repairs

Everything from scheduling the appointment to actually having service was exceptional. In fact, I had to wait for the car. They said it would be two hours. Actually, they completed it in one hour! Great people!

Pleasure to have my car serviced here.

I was, once again, very please with my service. It is always a pleasure to bring my vehicle in to Bowen Scarff for it's service needs.

2012 Ford Escape-exactly what I wantied!

On the whole I was very happy to do business with Bowen Scarff Ford Lincoln. I approached then through the AARP set price plan that they advertised, so I went there knowing what to expect. My representative was very friendly and when he did not know the answers he went to his higher ups and I respect that. They went above and beyond to find me financing, as I have been in a short sale situation for the last 2 years and that had hurt my credit. The interest rate was just what I wanted and they did make a few other concessions to help me out. They did not offer me a good value for my trade-in, so I chose to keep that one and use it for work. They did then help me to find a shipper and had my car sent to me in New Mexico where I work part-time. I did find that after I had signed on the dotted line, that my representative was not very attentive to me anymore. I do admit that he did seem to be very busy with many customers. I would recommend this company to do business with, no matter what your needs. I got a used vehicle.

Pleasant F150 buying experience.

An excellent buying experience working with Bowen Scarff salesman Randy Good, and Tom the sales document and finance manager The new vehicle was speedily prepared for delivery as was the purchase paperwork. No pressure, no hassling or confusion with the pricing of our trade in vehicle, or with the new XLT F150 we bought. Just an all around pleasant experience.

F-250 Service

As always, the service was performed in a timely manner at a fair price. Excellent service folks who know what they are doing and they are honest .about items which need service/ repair.

Service Rating

The service tech on my car came in on a day off to finish up my car. I really appreciated his extra effort, he made a difference for me!

great overall experience

I would definitely purchase a car from Bowen Scarff Ford again. They were quick to respond to my inquiry on prices, but not pushy. I worked with Brent, who was great. I received a fair price for the explorer I was purchasing, along with a fair trade in. No surprises when I arrived to purchase the vehicle. When I arrived, I was in and out within 45 minutes with a new car. My experience in the past was that it took a good portion of the day to purchase a car, but because Brent was up front on the car purchase, payments, financing, etc through email, as well he knew I wanted to be in and out quickly, it went so much faster. A+++

Excellent Long Distance Buying Experience

Our sales representative, Brent Schwartznau, was persistent in finding us exactly the car we wanted, with all the features important to us. Arranging shipment to and from Alaska for our new Ford Edge and our trade-in Escape Hybrid was complex to say the least, but was handled professionally. Our trade-in in still in transit on the AML barge, but we expect that this transaction will go as smoothly as the purchase and delivery of the new car went. Great car, salesman & dealership. We will recommend Bowen Scarff Ford Lincoln to our Alaskan colleagues, clients, and friends.

Excellent Service and dealership

I have had my two ford trucks serviced at Bowen Scarff for the last few years and the service has been great. So when I started thinking about trading my truck in for a new version I went there first. I am sure glad I did. From the moment I contacted them and Brent Schwartznau replied the service was excellent. Brent walked me through the lot and reviewed all of the F150's on the lot. None were what I wanted but it gave me the opportunity to see different options. He never pressured me to purchase on of their vehicle. I had specific requirements so he searched and searched, found some but could not get them so continued to look. Brent kept me in the loop all the way. When we found my truck the final process of paperwork was quick and efficient. Outside of talking to Brent I only other person I met with was Laura the finance manager and she was great also. I would recommend Bowen Scarff to everyone. They are my Ford dealership for life. You guys rock......thanks and my 2015 F150 is awesome.

Great service and a fair price

I was originally contacted by their website coordinator (Sharon , I believe) for a test drive of the car I was interested in from their online site. The person whom I was to meet was not there (I had to switch the original appt time) so I was referred to Ron Olson. Ron was very cordial and I explained that there was one vehicle I wanted to see but was open to other options. Much to my delight, the first car I had my eye on was as clean and luxurious as I had hoped! The test ride sealed the deal (I had done previous surfing online for the reliability & retail value of this car and proved to be worthy). I finalized the paperwork the same day (the accountant, I'm sorry but forgot "her" name) was very thorough and even got me another .5% off of my loan because she saw that I was a member of the same bank loan they made for me!!! I came in the next morning to make a down payment and (Ron had arranged to pick me up at home) to drive my new Used Car home. Later that day, I had an "engine light display" to signal there was a problem with the vehicle so I immediately brought it back. Ron arranged their used car mechanic to look into it and it turned out to be an air circulation hose not reattached when they replaced the air filter earlier. That was a sigh of relief in that it wasn't a serious problem. Unfortunately, the "engine light display" happened a 2nd time and again brought the car in. Ron greeted me and was apologetic while being expedient in getting the car fixed. I was off and driving away before you could wink an eye. Needless to say, Bowen Scarffs' service and reputation is intact and very professional!

The Hide all they can get away With.

Bought a Certified Ford F150,Ford Motor Company would not have Certified this truck.It was Certified by the Used Car Manager.Needs extensive Repairs,plus parts are missing. just in cosmetic repairs the bill came to $1389.49.this is Honesty?believed what was told by the Dealership,until had Vehicle Inspected.Now Ford is Deciding what is covered by Warranty.Other wise am stuck with many problems. do not get rushed into buying without doing complete inspection of what you are buying.Finance,make sure you read everything until you sign.

Second new ford in 11 months

Great dealership and the "No Dicker Sticker" is the way to go. Best deals and no hassles. My sales associate, Brent Schwartrznau is a really nice guy and goes the extra mile to make the deal happen. I purchased a new Escape last year and just bought a new Mustang GT. The Ford quality is really awesome and I look forward to driving these cars for a long time. I recommend the dealership and Brent to anyone looking for a new Ford.

Best car buying experience... EVER!!!

The whole process was easy and basically pain-free. From finding the car online to driving away with it was only a couple days, and that was only because we were not able to get to the dealership right away. They held the car for us, and once we got there, we were out of there in less than 2 hours. Rick Ricker was our sales person, and he was amazing... thank you Rick and Bowen Scarff!!

A Wonderful Vehicle Purchase Experience

We recently were in the market for a new 2015 Lincoln MKC and found one on Bowen Scarff's site, although pictures were forthcoming, I proceeded to contact their sales department, at which Brent Schwartznau was my sales contact and he provided me the answers I required, as it had just come into their facility and had not yet had pictures uploaded up to their website. He explained the features and was highly informative. We reside way up north and we did not want to make a wasted trip, so upon inquiring about the vehicle, Brent gladly and quickly provided all the needed information and pictures of the vehicle to make allow us to make an educated decision to travel to Kent, Wa. We scheduled an appointment with Brent to look at the vehicle as soon as possible, especially after Brett told me that the interior was gorgeous on the phone, but even moreso in person. He had the vehicle washed, made sure it had the PDI performed and filled the tank with gas. Wow! Customer Service overload! Price was great and the drive was well worth the effort. I can only higly recommend that if you are looking for a vehicle and desire to be treated with honesty and integrity, go to Bowen Scarff and seek Brent. Stellar consultant. Very straight up person. You can deal with complete confidence.

Great first time buying experience

I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (including 4 Ford) and found Ken Mathison to be the most helpful and least pushy (that is, not pushy at all) unlike some other sales folk I met.I did a lot of research and had some very specific needs, but Ken helped me find exactly what I was looking for and even had it sparkling and ready for me on the "red carpet" when I went to pick it up. Even Tom in financing was great: he offered all the extra things he is supposed to offer and moved on when I declined them. He didn't try to talk me into anything I didn't want or do any of the things I've heard usually happens when buying a new car. I chose the Ford because it best suited my needs and I chose to buy from Bowen Scarff because they treated me with respect and kindness.

Great first time buying experience

I bought my first new car here and was very happy with every part of my experience. While shopping for a car I went to nearly 10 dealerships (including 4 Ford) and found Ken Mathison to be the most helpful and least pushy (that is, not pushy at all) unlike some other sales folk I met. I did a lot of research and had some very specific needs, but Ken helped me find exactly what I was looking for and even had it sparkling and ready for me on the "red carpet" when I went to pick it up. Even Tom in financing was great: he offered all the extra things he is supposed to offer and moved on when I declined them. He didn't try to talk me into anything I didn't want or do any of the things I've heard usually happens when buying a new car. I chose the Ford because it best suited my needs and I chose to buy from Bowen Scarff because they treated me with respect and kindness.

Excellent car buying experience

Most pleasant car buying experience I've ever had. No high-pressure atmosphere. Our salesman, Tim, was very helpful, very informative, and truly was interested in helping us find the right vehicle for us.

Great customer service

Great experience. Very fair. Enjoyed working with Brent

Pleasant Service

Mr. Ken Mathison assisted us in our purchase, he was helpful, efficient, and followed up with us a couple of days later. I have to say that this was one of the most pleasant car purchasing experiences I've had, simply because the salesperson was helpful but not intrusive. Will definitely look there again when the time comes to purchase the next car.

Good People

A very nice bunch there. Thanks to Ron especially!

This is the way buying a car should be!

It is unlikely I will ever buy a new car anywhere but Bowen Scarrf again. The experience was amazing! I worked with Randy Good and had the best experience buying a car you can imagine. I had to pinch myself to see if I was dreaming. Shopping for and buying a vehicle can be so frustrating as most dealerships always seem to have an "agenda" that is anything but serving the customer. Not at Bowen Scarff. The price is transparent and they are very fair with trade-in value so expectations are easy to set and are met. Thanks for a great experience Randy and Bowen Scarff!

Another happy customer.

This is my second Mustang purchase from Bowen Scarff and I am a happy customer yet again. The process is fast and painless they the staff is very accommodating. Ken placed my factory order and got me a great deal on my car, very please with the whole experience. Will definitely come back for my further vehicle needs!

Highly recommend!!!!

My husband and I have been looking for a second car. Before going to Bowen Scarff we have been to a couple others and walked out. When we walked into Bowen it was a breath of fresh air. We worked with Rick Rickler and we couldn't have asked for a better sales person. This is a no pressure no back and forth kind of place. Rick was extremely helpful, kind, and made everything so easy for us. It took us a total of 3 hours to find a car and get thru financing. If it was a typical car dealership you would be there all day. They stand by their no dickering motto and love that. We found a great car for a great price and to top it off Rick made sure it had new tires put on it. Thank you Rick for making this purchase so easy for us and for making it a fun experience instead of stressful. This will be our dealership from here on out. We had our 2 small kids with us and they were also treated great. Rick gave them candy, they had a t.v. to put cartoons on and they also had games to keep the little ones busy. I will definitely recommend this place to anyone looking for a car.

Great service and low pressure buying!

I'll keep this short and sweet. After visiting several dealerships I decided to purchase my new car through Bowen Ford because unlike every other dealership I was treated like a human not a potential sale. If you are looking to buy your next car, I suggest you go see Nigel at Bowen Ford. He was extremely helpful and answered all of my questions without pressure to buy!

Fantastic Car Buying Experience!

I always dread going car shopping due to the unrelenting high pressure sales tactics. But that is not the case at Bowen Scarff. They have a wonderful staff of knowledgeable and courteous sales people that bend over backwards to make sure you get the right car for you not for their sales quota. Our salesman was Tom Keefe and he couldn't have been more helpful or patient with us. This dealership is also the "No Dicker Sticker" dealership. What you see on the window sticker is what you pay and it usually includes many discounts.

Management Failures

The GOOD:- Low-pressure pricing and sales approach- Vehicle delivered on time and in excellent condition- Friendly helpful staff members (but not management)The BAD:I wish I could end the review with those compliments, but the low rating results from managements poor attitude and responsiveness in addressing a relatively minor issue: Two days after taking possession of my Escape, I noticed that the nav system maps were not the latest available (new maps had been available for more than 3 months). I brought it to the attention of my sales associate, who referred me to the sales manager, who referred me to the service manager, who was unavailable and was to call me back. After 3 days I called the sales manager again and left a voicemail indicating the service manager never called me. After 4 more days with no response (7 total), I called again and was able to finally get through to him. I attempted to convince him that my NEW car with a NEW nav system should absolutely come with current maps. He stuck with an I just resell what I get argument, dismissing my concern. Had the vehicle sale depended on it, Im certain he would have been more imaginative in resolving the issue. He again transferred me to the service manager, who was still unavailable and again never called me back.After 3 more days (10 in all), I gave up on Bowen Scarff and contacted Ford Customer Service directly. A manager called me back promptly, immediately recognized my concern as valid, and within 2 hours had arranged to have the nav update added under my vehicle warrantee. Kudos to Ford Customer Service not so much for the dealerships management. What shabby treatment for a first time new Ford owner! How can I possibly recommend Bowen Scarff to friends and family after such poor behavior from both Sales and Service management? They should take a tip from Ford Customer Service, and even from their own staff when it comes to how to treat new owners.

Great Experience

We bought a C-Max to replace our old car and it was a very easy and hassle free experience. We got exactly what we wanted at a great deal. Ken Mathison was our sales consultant and he was very friendly and helpful.

Fun Experience!

I recently purchased a used vehicle at Bowen Scarff Ford. Tom Keefe was the sales consultant that helped me find the right car for my needs. He was so helpful and knowledgeable. I felt very comfortable from the moment he shook my hand. I will recommend him to all my friends and coworkers.

Great Buying Experience

I had a great buying experience at Bowen Scarff Ford Lincoln and will buy my next car there too.

The only place to buy Ford cars and trucks

One low price, no high pressure sales people, nice showroom and plenty of stock to choose from. We have been buying all of our Fords (about 12 of them) from Bowen Scarff for about 20 years. I won't even visit another Ford dealer. Bowen Scarff is that good.

A Great buying experience

We purchased a truck from Steve Lawrence who was excellent to work with, we kept in touch with each other periodically by email till we were ready to buy. One of the easiest purchase of a vehicle ever, never ever did we feel any pressure and we were able to take our time to look and think things over without ever feeling hurried or pressured. Everything went very smooth and quick. We are Very happy with our purchase and the customer service That Steve L. gave to us, Everyone down at Bowen Scarff was extremely helpful and friendly and very professional...

Great Experience

I bought my Lincoln at Bowen Scarff Ford and it was a great experience from start to finish. I would definitely buy my next card here.

couldn't be happier

stopped into the dealership to look at a couple trucks and ended up getting exactly what we wanted. Rick Cuddie was our sales consultant. honestly without Rick's no pressure and giving us every bit of information possible about options available for what we were looking for we wouldn't of bought a truck that day. Rick was incredible to work with but that isn't saying that we didn't receive great attention from all we encountered at the dealership. since we purchased the truck about a month ago we have received several messages and emails from Rick asking us how things are going and if we have any questions to call him. usually when you walk away from a dealership you feel like they got what the wanted and done with you.. not here at Bowen Scarff, Rick was great to deal with prior to the sale and continues still. thanks Rick for everything. Joel and Kathy

used car purchase

This the third used car purchase over the years and have the experience very easy. No pressure.

BEST CAR BUYING EXPERIENCE EVER!

We live 2+ hours away from Kent, WA. After trying to buy an F-150 locally and having no luck, I found a truck at Bowen Scarff Ford. I called and spoke to Randy Good. I provided him information on our trades and told him we would be over in four days to do the deal. When we arrived, the truck was better than advertised. Our trades were evaluated and we had a deal in less than an hour! While the truck was being detailed and filled with gas, we did the financing and were on the road home in our new truck! I would not hesitate to buy from Randy at Bowen Scarff again and highly recommend him to everyone looking to buy a vehicle!

Best Car Buying Experince...EVER!!

I've been buying cars from dealerships for 20+ years. This was most pleasant car experience ever. Nigel, the salesman who assisted me in purchasing my '15 Ford Escape was a total professional in every way. He was very knowledge about the car and the car business. He made sure all of my questions were answered. There were no games and he honored the price we discussed over the phone, unlike the other dealerships I went to before visiting Bowen Scarff. I didn't feel pressured in any way. Even though I was pre approved for the loan at my credit union, the finance woman was able to get me an amazing rate to go along with the amazing price. Even more amazing was I was in and out of Bowen Scarff with my new car in about two hours, start to finish.

Easy purchase experience.

This was our third vehicle purchase from Bowen Scarff Ford Lincoln. The process from beginning to end was quick and uncomplicated. On this particular occasion, I made an internet inquiry and Randy Good contacted me quickly. We made an appointment to test drive a vehicle and ask questions. Randy is very knowledgeable and personable. When we made the purchase, the entire process was completed in a short time frame with no pressure to purchase extras. We tend to keep our vehicles for the long term, but when we are ready for another one, we will return.

Tim is professional knowledgeable explains clearly

Couldn't have been happier with this experience of buying a car. Tim Zetterwall showed me each car I wanted to look at and explained info on each one. He had so much knowledge on operating the different features. He was very clear in explaining the cars, the financing process, the history of the company. There were a number of year end discounts that he explained so well. Tim has a passion for his work and is both funny and respectful to his customer. Even though Bowen Scarff is out of our way I was very glad to have purchased my Ford Escape here. Sincerely Judy Ritchie

Bought a Mustang GT

Set up an appointment with Tom Keefe at Bowen Scarff and I'm so glad that I did. The buying experience was so stress free, there was no dickering of the prices and no hard sell tactics. After doing months of research on the 2015 Mustang GT and the prices one should pay I noticed that this dealership not only had the most competitive prices in the area, but also nationwide. When researching where to buy a car this dealership constantly had people online recommending them and now I can add my experience as well. They've got a customer for life!

Low pressure sales approach and friendly staff

Ken M. was super friendly and helpful. The car buying experience was not stressful. We stopped at one dealer prior and we were swarmed as soon as we got out of our car. At Bowen, they give you time to look around before approaching you. Everyone was friendly and knowledgeable.

Five Star Dealership

What can I say, purchased two cars in one year from BSF. They are the best dealership I've dealt with. They don't pressure you into buying, they follow through on their commitments, they are friendly and courteous. The finance process was pain free and fast, no wasting my time trying to sell me add ons like other dealerships.I recommend BSF to all of my friends and family.

Repeat purchase from Bowen Scarff

Second purchase from Bowen Scarff and Randy Good; outstanding experience all around. Randy hasn't lost a bit of his personality and customer focus since I first dealt with him some years ago. Buying a car/truck isn't my favorite thing to do, but Randy's experience, knowledge, and ability to make a prospective buyer feel comfortable make Bowen Scarff the absolute top of the list of dealerships I have ever dealt with.

Great time buying a 15 Mustang

Had a deposit down while waiting for a new 2015 Mustang GT to be ordered from the factory. Great experience with Brent, no pressure into buying something now vs what I wanted. Took Costco discount and applied rebates to car without issue.Would buy from again and highly recommended.

Impressed with their willingness to follow through

There was a clerical issue with my title on the truck I bought there and they have been great about working on my behalf to get it fixed. I would recommend them.

Looking to upgrade my daughters college wheels

We were looking to get my daughter into a newer car but couldn't afford new. We looked at Cars.com and found a nice car at Bowen-Scarff. Although it wasn't a Ford they provided great support during the buying process and when we noticed a part was not working correctly. The very next day they said come back and we will take care of it. They did and with class. I will definitely think of them when looking for my next purchase.

1st New Car Purchase

I have to say the customer service and prompt attention I received at Bowen Scarff was Class Act. My salesman, Tom Keefe was the best. Answered all my questions, was patient, very helpful and extremely knowledgeable . I didn't have to spend all day waiting on paperwork and finalizing the deal, it was surprisingly quick and easy....Not to mention the great deal. I would recommend Tom to anyone looking to purchase a new or used car. It was a great first time, new car buying experience.

Great Dealership!

I did a lot of research with multiple Ford dealerships and found that Bowen Scarff's "No Dicker" price was by far the lowest available.The staff are clearly knowledgeable and apply absolutely no pressure making the car buying experience very enjoyableMy sales rep Tom Keefe worked very hard to find me the right car at the lowest price and top trade in value.This is the 3rd car I purchased from Bowen Scarff and will purchase from them again as well as recommend them to everyone

Best first time buying experience - Tom Keefe

I had an awesome experience at Bowen Scarff Ford with Tom Keefe. As a first time buyer, most sales people did not take me seriously but Tom made sure to take care of me. He was kind and helpful at every level. He made the experience fast and easy for me. He even came in on his day off to help me buy a car. I will definitely tell my family and friends to go to Bowen Scarff. Thanks, Tom!

Excellent Dealership

I bought my Lincoln here and the experience was excellent. I recommend them.

good experience

I was led to your dealership by the internet ad, but purchased my new Ford because of Tom. I felt no pressure to do more than I was comfortable with and was impressed by his product knowledge. He made the whole process easy and free from intimidation. I would be happy to refer Tom and the dealership in the future.

We purchased a new 2014 Lincoln MKZ from Tom Keefe at ...

We purchased a new 2014 Lincoln MKZ from Tom Keefe at Bowen Scarf Lincoln in Kent, This was with out a doubt the most non-stressfull car purchase we have ever had !! Friendly and very knowledgeable of their product, Tom and Bryan worked very very hard for us to make us very happy with our purchase and help us to decide weather to order a car or get the one car on the lot that was exactly what we wanted. Carrie the auto writer was super friendly and personable it felt like we had known her for years. Pebbles and I will be telling everbody we know about Bowen Scarf Lincoln and their awesome staff and unbeatable prices !!!! RUSS and Pebbles Ryckman.

I had been looking at the Ford Fusion Hybrid for over 10...

I had been looking at the Ford Fusion Hybrid for over 10 weeks. I decided to stop by my local dealership, Bowen Scarff, and look at the Fusion. Tom Keefe greeted me and right from the start was at ease. No pressure, he answered all of my questions and offered alternatives to some options that were not available on the lot. I decided to pull the trigger and the buying process was quick, and efficient. A couple of days later when I was able to detail the outside of my new car, I noticed a scratch on the passenger door, I called Tom and he asked me to bring it down. When I arrived Tom was on the phone, but the sales manager Brian greeted me and took a look at the scratch and he took care of it himself. Great customer service. I would definitely recommend Bowen Scarff. Thank you!Shawn Ladely

We had a great experience! I like how they didn't...

We had a great experience! I like how they didn't pressure us into anything. We were able to test drive the cars on our own without the pressure of the salesman coming with us. I would definately recommend this dealership to others.

Tom was great. No pressure, friendly, and knowledgeable....

Tom was great. No pressure, friendly, and knowledgeable. The dealership as a whole was also great dealing with. Felt at home and not pressured to make a decision. Highly recommend!

We purchased a beautiful 2014 Escape from Tim Zetterwall....

We purchased a beautiful 2014 Escape from Tim Zetterwall. I can't say enough about Tim!! On my first visit to the dealership I told Tim I was doing some research on cars and was just looking that day. Tim knew there was not going to be a sale that day, but it did not keep him from spending close to two hours with me, taking me on a test drive, answering my questions and providing me with lots of information about the rebates that could help bring the final price of the car down. Tim was incredibly pleasant and accommodating. I HATE car shopping...the whole dang experience! Car salesman feel so predatory and it feels like you can't believe anything that comes out of their mouths! Tim actually made the whole experience enjoyable though! I never felt pressured, or like he was trying to fool me or take advantage of me because I'm a woman and was there without my husband. I visited other dealers afterwards to look at other models, and I could not get out of those places fast enough!! My thanks to Tim for providing my family with an awesome car buying experience! You were the reason we returned to Bowen Scarff instead of visiting other Ford dealerships in the area. You made sure we received every possible rebate and offer possible, and you got us top dollar for our trade in. And to Tom in finance, thanks for not being pushy with the extended warranty's. You provided the information, we passed, and you moved on. I hate high pressure sales tactics and was dreading that part of the paper signing. There were no issues though, which only made an awesome car buying experience that much better! Thanks, Tom!!Put simply, if you come to this dealership you will not be subject to the high pressure, slimy tactics you will encounter other places. I trust Tim and Bowen Scarff Ford, and they will certainly see my business again in the future!

Excellent overall experience in purchasing a new Fusion...

Excellent overall experience in purchasing a new Fusion Hybrid Energi from Bowen Scarff Ford. Tim was very knowledgeable on the vehicle and in evaluating all the options for the vehicle. This our second vehicle we have purchased from Bowen Scarff and will definitively be back for future vehicle purchases.

Having looked for Ford Focus(s) at other dealers, I was...

Having looked for Ford Focus(s) at other dealers, I was surprised to find a different atmosphere at Bowen Scarff Ford. Instead of the usual high pressure sales appeal, I found Tom Keefe, one of the salesmen there, who was a pleasure to work with. He answered my questions, helped us find the car we wanted, and made our purchase both easy and satisfying. Thanks, Tom, for your help!

above average

I like the clearly marked prices and the salesman's knowledge about this particular car

I really enjoyed my car buying experience with Ken an...

I really enjoyed my car buying experience with Ken an Bowen Scarff Ford. He was communicative, honest and knowledgeable. I felt no pressure at any point. What I did feel was that Ken wanted to take good care of me. He did a great job of answering questions and offering to be available after the sale. He was up to date on the car's intricate details and made sure I understood all the in's and out's. He didn't feel like a salesman but rather a trusted advisor. Thanks Ken. Kari in finance was great too. No pressure and very helpful in finding us the right combination to meet our needs. I was highly recommend Ken and Kari and Bowen Scarff Ford.

Tom Keefe made it so easy and he was very thorough in...

Tom Keefe made it so easy and he was very thorough in making sure I fully understood the product (MKZ Hybrid) that I was considering. I'm also dealing with Monica in your service department on bringing my 2005 Aviator service and repairs up to date as I plan to keep it awhile. I truly appreciate the simplicity of your sales process as I'm a very busy person and don't have the time to go through a lengthy sales process. The new Lincoln I purchased has been flawless so far and has hit the fuel economy marks that were expected (currently a whopping 39.7 MPG average!), so I'm exceptionally pleased.I'm looking forward to a great relationship with your dealership over the coming years and wouldn't hesitate to recommend Tom or Monica to my friends, family and business associates. My company has a fleet of vehicles (currently Toyota Camry's), but I truly think they would strongly consider changing to the new Ford Focus Hybrid as I'll be turning in fuel receipts that are less than half of what I've been doing with my Aviator. It simply will make great business sense to them when these Toyota's are ready to be retired. Tom, please take some time to come to Valley Freightliner and I'll introduce you to my sales and general manager so that they have a contact to go to in the future when they're ready to purchase more vehicles.In closing, it's been a great pleasure to deal with Bowen-Scarff Ford/Lincoln.Wayne Schulz253-905-1768

Our first experience with buying a personal vehicle was...

Our first experience with buying a personal vehicle was so great thanks to the friendly and informative service at Bowen Scarff Ford. Hugh answered all our questions and went above and beyond by finding the perfect vehicle for us with the exact options we wanted. He was easy to work with and kept in good contact with us so we always felt "in the loop."

Bowen Scarff Ford has the best staff, all friendly and...

Bowen Scarff Ford has the best staff, all friendly and helpful. I never felt pressured and after researching different cars and prices I got the best deal by far from this dealership. It was a great place to buy a car!

This was the quickest, easiest car purchase ever. ...