Boucher Buick GMC

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 5.0 Overall Facilities: 5.0


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Wayne

4.7
Wayne on 11/04/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

Walked in to look at a specific Buick Lacrosse we found on Cars.com. Asking price was fair for the car, and we liked it. Haggled for a few minutes over the value of my trade in, but got a fair deal. Happy with the Sales effort and the whole experience. Nice Manager made the deal work. Would highly recommend if they have something you are looking for.


Professional and Friendly!,

5
Becky Rizner on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just took my Terrain in for oil change and tire rotating plus a small squeak that I wanted checked out. The people checking you in at the service department were friendly and kind. They listened to your concerns and made sure you were taken care of on a timely basis. They shuttled me to work and also picked me back up and brought me back to the dealership at the end of the day. It was pouring at the time. They went to retrieve my vehicle and pulled it into the garage so that I didn't have to walk around a parking lot and search for my car like I have done at other dealerships. While I was there, my salesperson, Dynel, was there. She is the absolute best. When I was in the process of purchasing my vehicle, she spent so much time with me. She listened to what I was looking for and all the options. She showed me different colors and went along on a test drive. She made what was a scary situation for me a very pleasant one. She knew what my budget was and got me to where I needed to be. How many people can say that the salesperson who sold them their car has become a good friend? Dynel is that! I would not hesitate to purchase a vehicle from Dynel again and I recommend her highly!!


My overall experience was off the chain

5
Johnathan on 08/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a wonderful experience when I went to Boucher Buick and Gmc in Waukesha to get my Buick LaCrosse. The sales man that assisted me name is Ryan, he was very polite knowledgeable of the vehicle they have and did whatever it took for me to leave in my Lacrosse. THANKS RYAN


The folks ar Boucher are awesome

5
Elaine on 07/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The folks ar Boucher are awesome. My salesperson Detrick Smith was extremely helpful, polite, not pushy at all and very honest with me. I know right? An honest salesperson? That is what you get at Boucher!! I got the best deal on the vehichle I wanted and everything I wanted in it. Detrick helped me find my perfect SUV! He was patient with me and one of the most polite salespersons I have met on my quest for the perfect vehicle. Financing there was easy and Mike was awesome!! He got me the best deal with a very low interest rate!! Check out Boucher Buick, you will not be disappointed!!! They work with you, not against you.


Professional and very helpful

5
Patrick E on 07/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I stopped in to look at Sierra pickups after shopping for trucks. They're sales staff are professional and very helpful. Management is no nonsense and a pleasure to deal with. Not pushy at all but just great to work with. I haven't purchased my truck yet but their prices are the best around. This should be your first stop.


Wonderful Experience!

5
One Happy Family! on 03/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just have to tell you that this dealership was amazing! I was in a car accident with my whole family in the car on January 11th. My car was deemed totaled. I was less than happy because I loved my truck. We have been searching for a car two months. After test driving several different kinds of vehicles, I decided that the 2016 Arcadia was going to be new truck for the next 5 years. I have to tell you, I worked with Sales Consultant, Edwin Alarcon and he was fabulous. He was extremely helpful and made the process of purchasing this vehicle seamless. He listened to what we wanted and didn't want and did not push us into anything we were not interested in. I can honestly say that car shopping is not my favorite thing to do and this team made it painless. I also need to thank Matt Anderson for helping to make this deal work for us. We are under tight money restraints and he was able to ok the deal. Finally, Matt Anderson, in financing was great to work with. He explained everything to us and offered us all the extras without being pushy. I can honestly say, I was in and out of the dealership in no time with a new car at hand. The entire team was friendly, nice, easy to work with, able to answer questions, accommodating, and really bent over backwards for us. The kids even got popcorn! So, kudos to the entire team......we will be back and cant thank you enough for a great experience. We will be back and I would recommend you to anyone who needs a car.


Great!!!

5
shermont on 02/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Top notch service!!!! My wife and I enjoyed our experience there. Everyone was friendly and pleasant. Terrance the salesman, was very helpful and we drove away in a 2016 Buick Verano! If you're in the market for a new or used vehicle, I recommend anyone to go there! You won't be disappointed


Great buying experience!

5
Samantha B. on 02/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had previously owned a 2003 Toyota Camry, unfortunately I had gotten into an accident where I was hit by another vehicle, the damages were too much and I had to total the car. I quickly had to search for another vehicle. I went into Boucher to look at another Camry I had seen online and to see what else I could find. My sales associate Martin showed me many great options and was able to find me a 2011 Ford Fusion for the same monthly cost as I was paying for my old Camry! He had the car thoroughly cleaned and inspected, and even went as far as making sure the tire pressure was correct and the car had a full tank of gas before I left. The vehicle and service I received from Boucher exceeded my expectations. I am very happy with my purchase and would recommend this buying from this dealer.


Buick Owner

5
Robin on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I previously owned multiple Buick Century vehicles. Tony Faraos was great in explaining the different models and helping me choose a vehicle. I would recommend Bouche Buick GMC of Waukesha to anyone.


Pleasantly Surprised

5
Mike on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was pleasantly surprised by all I met and dealt with at Boucher in Waukesha. I've been searching for over two months for a vehicle and was overwhelmingly unimpressed by most dealers in Northern IL & southern Wis, until I contacted Boucher. They were very prompt with responding to my question via the internet which got my interest to visit them. Nick my sale rep made the process easy an uneventful and I found the truck I'd been looking for. I would recommend them to a friend and commend them on their service both personally and electronically.


Great Experience

5
Megan on 11/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great experience when purchasing our new vehicle at Boucher GMC. Byron was our sales man and he made the experience very smooth and easy. I would highly recommend this dealership and Byron to anyone looking to purchase a new vehicle.


My experience was pleasant

5
Edward on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience was pleasant and we are very satisfied with our GMC Acadia. Our salesman Adam Koldeway was knowledgeable about the vehicle and gave us useful insights on the various options. What I liked the most about Adam and the other sale staff at Boucher was no high pressure to make a sale but a willingness to help us find the right vehicle. Edward Ritter


Stress free!

5
nick kozar on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Made the car buying experience very easy and stress free , gave me a VERY good trade in value on my trade in and was a very honest dealer from the very first minute I walked in the door


Excellent Sales and Service

5
Levell Hall on 10/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The buying experience was beyond EXCELLENT! My Sales Associate was Dynel Endl (all shoppers should ask for her by name) and she certainly took care of me and my family. We were in the market for a SUV and she made the entire Boucher inventory available to us, not just the product as her store. She called and brought in vehicles from 4 other locations. Features and of course budget were important factors and Dynel helped us find the best of both worlds. It took us a couple days to weigh our options and make a final decision, but she and the Boucher team were very kind and patient. Prior to shopping, we were planning to arrange financing through our credit union and with a no pressure approach, the Finance Manager, Matt Anderson, provided warranty options and shared information on how he could provide financing options that could lead to greater savings. We ended up using one of Boucher's lenders and are very happy with our vehicle. Everyone we encountered was great, including the management team, Don Jordan, Kevin Dennis and Ken Rice. Dynel Endl and Boucher are highly recommended by me and my family!


New car purchase

5
Car fan on 05/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great car buying experience at Boucher Buick GMC in Waukesha. Everyone was very friendly, professional, and helpful from the time I first stepped in, to the time I drove my car off the lot. They are great with following up to make sure I was happy with my car and I know that I will always get great service there while I have this car. Thank you for the positive experience!


Brake service

5
carletta on 05/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I brought in my 2008 Yukon for rear brakes. One of your people took me to my water aerobics class. My car was ready when I came back. It worked smoothly.


great service!

5
Thomas on 05/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very professional people,nice facility, great service experience


Sierra 1500

5
josh on 05/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a new 2015 GMC Sierra SLT from Boucher Buick GMC. This was my first experience buying a new vehicle and it was a good one. Tony Ranieri took a significant amount of time to walk me through EVERY feature on the vehicle including the navigation system. I received a very fair price for my trade and felt good about the deal. Tony and the entire team at Boucher were very personable and professional in my dealings with them. I recommend Boucher for a good car buying experience.


Great buying experience

5
Jan on 05/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was the easiest experience we ever had in buying a car. We let Nick know what we wanted, he found it immediately and we picked it up. Nick went over the new details thoroughly for us and the hardest part is for me to remember everything it has on it. It is beautiful and fun to drive. I love having the unseen chauffeur put the seat back so it is easier to get out. Also, the back-up window is wonderful. I would recommend Boucher to anyone.


2012 gmc acadia

5
Tim foti on 05/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

boucher buick gmc has been very professional and easy to work with!


New 2015 GMC

5
Josh Hoffman on 05/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a new 2015 GMC Sierra SLT from Boucher Buick GMC. This was my first experience buying a new vehicle and it was a good one. Tony Ranieri took a significant amount of time to walk me through EVERY feature on the vehicle including the navigation system. I received a very fair price for my trade and felt good about the deal. Tony and the entire team at Boucher were very personable and professional in my dealings with them. I recommend Boucher for a good car buying experience.


Great Shopping Experience

5
Rajesh on 05/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is a great place to shop for Buick and GMC vehicles. I really had a very positive experience with Boucher Buick GMC. I worked with Byron Bock and he is an amazing sales person. I must really appreciate his patience. I picked a car and the very next day I changed my mind and had to choose another one, he seamlessly worked on both the cars without any hesitation and gave me apples to apples comparison which helped me to choose the right car without burning my budget. Even after sales, Byron had the same enthusiasm when I asked for accessories. I must appreciate Cory Elbert who helped thru our paperwork without any hassles. Nothing was forced on me, I had the complete liberty to choose the right thing for me and my family. As a customer Boucher Buick GMC can expect my loyalty for all the years to come..... Good Job!!!!


Great Experience!

5
Dustin Konruff on 05/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Boucher Waukesha was a pleasant, comfortable, stress free environment where I felt almost at home. My salesman Pat Kerski. Well, what can I say, Pat went to bat for me everytime I asked him too and he held up his end of the deal so I was more than happy to hold up mine. I would have to say that at this point I would NOT consider buying a car from anywhere, or anyone else other than these guys. Even after the deal was done after 10:30pm, Pat & Byron were so helpful & patient with me. The term: "going the extra mile" is often played out, and over-used, but these guys, and this team, they really do just that. From staff management, to finance, to floor sales, to service. Thank you Boucher Waukesha!


Outstanding Service

5
Ben Bock on 05/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I will be forever a customer here. From start to finish the staff was extremely friendly and knowledgeable. They helped me get out of a lease on a vehicle that was no longer practical for me and into the vehicle of my dreams with a can do attitude. My sales man was Byron, and I would recommend him to anyone. He was determined to make it a positive and enjoyable experience.


Buick Verano service

5
Sportsfan on 04/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Boucher Buick has been fantastic to work with. They are always kind and friendly to me.


Buick Regal service

5
Buick Regal on 04/02/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Trying to schedule service sometimes is a bit difficult. I have had to wait a week and a half at times. They have been courteous and nice and try to make me feel comfortable.


2014 acadia

5
Mackenzie Elmor on 04/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Boucher has been great, they are quick and easy to schedule and work with.


2015 GMC Acadia

5
Tennica Rodriguez on 04/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

we leased our 2015 GMC Acadia from Boucher and had the best experience. We really appreciated Tony Rainieri's experience, knowledge and patience. He was very thorough and we definitely look forward to working with him again. We highly recommend That if you are in the market for a Buick or gmc, GO to Boucher. Thanks Tony!


Exceptional Service

5
14 GMC Sierra on 03/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a 2014 GMC Sierra late in December 2014. Boucher Buick GMC had exactly what I was looking for and made it easy to purchase the vehicle. I live 300 miles away and they facilitated this transaction seamlessly and the vehicle was ready to go when I arrived. It was an overall great experience.


great experience

5
BRuark on 03/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very smooth experience buying a new car. Knowledgeable sales staff and thorough in their follow up/service.


GREAT CUSTOMER SERVICE, GREAT PEOPLE!!!

5
Maggie W. on 01/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

2 weeks ago, my car was totaled in a terrible accident and I was at a complete loss on what to do next. Bill and Dynel at Boucher Buick GMC were my lifesavers in a very stressful time. My experience at this dealership was excellent and painless. Everyone I came in contact with, especially Dynel and Bill, went out of their way to make my buying experience as painless and as quick as possible. I cant' say enough good things about this place. They take good care of their customers and I would recommend anyone go to them. :)


Terrance Neal!

5
KirstenS on 12/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We were loathing having to purchase a car, and all that entails. We went to several dealerships in the area, and all the salesmen were the same...trying to get the sale; could care less. But our last stop, we ended up at Boucher GMC. A nice gentleman greeted us: Terrance Neal. We explained what we were looking for, and within minutes, he had three options. The sales manager, Bill teamed up with Terrance to provide the best experience we have ever had at a dealership. Terrance made sure everything happened, and the vehicle was pristine. Bill and Terrance went above and beyond, and I cannot thank them enough. I think we can all agree, car buying is not fun, and this experience with Terrance and Bill made it enjoyable. They stepped up to fix small things on my car, I had never noticed before releasing it to me, to ensure my happiness, and to ensure good customer service. They did this and beyond. If you need to purchase a vehicle, Please see Terrance Neal. I will come back again, for our next car.


Scott Teigland at Boucher Buick GMC

5
Sherry Grenda on 11/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Scott was very professional and extremely helpful, I had many questions about a variety of cars and he was there to answer them all. He helped me make an informed decision without using persuasive sales pitches. If he was not sure about a feature or additional information I wanted to know he was honest and went to find the answer for me. He was down to earth and fun to work with. I will go to him again for my next car. I recommend him to anyone who is looking for a new or used car because he cares about the customer not the sale!


Excellent Experience; Highly Recommend this Dealer

5
Paula on 11/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased a 2015 Yukon from Boucher Buick GMC. Our experience was wonderful. Our salesman Byron delivered friendliness, professionalism and courtesy each time we were there. He promptly returned calls and made himself available to us. The dealership is modern, clean, beautiful and comfortable. Each staff person we dealt with was extremely approachable and professional. Pick-up day for our vehicle was organized and streamlined, but not rushed, and we were trained on all of the new options that came with the vehicle. It was seven years since we purchased a new vehicle, and our car buying experience has changed for the better, and we highly recommend Boucher Buick GMC.


Car searching

0
bigmike on 04/19/2014

Although I have not Bought a Vehicle Yet from this Dealer their Online response time has been Great.. Thx


amazing customer service

4.5
megan on 04/15/2014

Customer Service: 5.0 Overall Facilities: 4.0

I loved dealing with this dealership, even before i came in i dealt with a woman named tarah, she went above and beyond to try and find me exactly what i wanted, and made sure to make everything extremely easy for me, and always kept in great contact. I wish i would have found the vehicle i got, there, because her and tony were so helpful. i highly recommend these guys. they make selling cars a personal and awesome experience


Daily Pricing

2.5
Not interested on 02/23/2014

Customer Service: 4.0 Buying Process: 1.0

In three days price on car change three times...shop elsewhere


$34,380

Mileage: 10

Color: Other

Transmission: 9-speed Automatic

Body Style: SUV

City: Waukesha, WI

Engine Type: 1.5L I4 16V GDI DOHC Turbo

$35,987

Mileage: 10

Color: Other

Transmission: 9-speed Automatic

Body Style: SUV

City: Waukesha, WI

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$43,999

Mileage: 91

Color: Other

Transmission: 9-speed Automatic

Body Style: SUV

City: Waukesha, WI

Engine Type: 2.0L I4 16V GDI DOHC Turbo

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