Bonnell Ford

Great service, great experience

They helped me a lot to get the car, it was fast and simple, excellent service and attention

Ford fusion Titanium

It was a good experience and Larry from Bonnell ford was very accommodating. Larry would receive my calls and return them right away. The finance worker was easy to talk to and worked hard to get me the best price for financing. He also explained every step of the application process.

to buy my 11th new ford product

Everyone was very friendly and they did not try to sell me something that I did not want. Peter Powers knew a lot about Ford and the product.Henry Ford has always been my true American Hero. Also Peter seamed to enjoy my many stories and did not cut me off. Thanks R.W. Forsyth

Got a Ford Raptor at Bonnell Ford

Beautiful new showroom and service area. Top notch customer service. No games! Highly recommend Bonnell Ford! They were able to order my Ford Raptor when no other dealership in New England could!

PURCHASE OF 2012 CHEVROLET COLORADO

I visited for a part and asked if there were any used Ford Rangers because mine was old and had a lot of miles on it. The salesman, Arthur Brown, was very helpful and informed me about the used Chevrolet Colorado and it was perfect for my needs.

Always a pleasant visit at Bonnell Ford

I bought my car at Bonnell Ford in 2007 and have ALWAYS gone there for service, including oil changes, inspection stickers, etc. I've always had excellent service and the people there are incredibly friendly. I wouldn't go any where else even if there was a big sale going on!!! :)

My experience working with Steve Powers was excellent....

My experience working with Steve Powers was excellent. Steve was very knowledgeable about the car and very professional when discussing financing. Steve was also great with getting back to me within the time frame he provided. Steve is easy to approach with questions and made the car buying process very easy and very pleasant. My overall experience at Bonnell's was excellent. I would highly recommend Steve Powers and Bonnell's to others.

Great Sales

We dealt with Steve Powers who helped us customize a commercial work truck, ordered truck came in within the time frame discussed and perfect as ordered. Would recommend Bonnell and Steve Powers for all your truck sales needs.

Great service

My husband went in to look for a used car. I said we be better off buying a new car. Was I right. We got a good deal on the Ford Focus. They started by taking $5000.00 right off the top. Then with the down payment we put down we ended up taking a loan for the amount we would have paid for a used car. Our salesman Arthur Brown was very helpful. All in all it was a great experience. I would come back for another purchase when I can afford another new car.

The salesman that I dealt with, Dean Bennett, was...

The salesman that I dealt with, Dean Bennett, was perfect; he never pressured me into making a decision, he allowed my wife and me to comfortably test drive the vehicle, and he answered my numerous questions by email promptly, courteously, clearly, and concisely. His honest and straightforward approach was much appreciated and that led me to trust that I was getting a very fair deal.

GREAT SERVICE, STAFF & NEW FACILITIES

ONCE AGAIN ROB HAS COME THRU WITH HIS POSITIVE, KNOWLEDGEABLE, EXPERTISE ON SERVICING MY 10 YEAR OLD MERCURY GRAND MARQUIS... THANK'S ROB & BONNELL FORD

Purchased an F-150 XLT

I purchased a 2013 F-150 XLT to replace my 2002 F-150 that I also bought at Bonnell. I dealt with a great salesman, Arthur Brown, who got me what I wanted for my trade-in and a price on the new truck better than I expected. A great experience all around. Thanks to all at Bonnell.

Service Dept

Rob is such a "Great Asset" to your dealership. He is so helpful, courteous & knowledgeable. He has helped me many times. Thank you Rob

I went into dealer having visited 2 others prior. I had...

I went into dealer having visited 2 others prior. I had a good idea of what I was willing to pay for the truck that I purchased. Sales was willing to work with me on that price and I ended up within a few hundred dollars, without too much effort. They also gave me a good trade in allowance for my vehicle. This was my best experience at a dealership to date and would recommend them.

From one family to another.

The staff is awesome and the work is done right. Megan in the body shop goes 110% to be sure all is done.

great family of people that work there.

great!!!!!! people are down to earth, funny, and caring.

In all the years being a Bonnell customer, I always had a...

In all the years being a Bonnell customer, I always had a good experience. My last 5 Fords were purchased or leased here. Thank you

After buying my Ford Escape from Drum Hill Ford, and...

After buying my Ford Escape from Drum Hill Ford, and having it serviced for the 1st oil change I decided to try another Dealership. The friendliness and attention to my needs at Bonnell Ford was what I needed to make a change for future service. They also have serviced my Focus I purchased in 2007 at Iverson Ford in Billerica. Looked through your records you see oil changes, Install of speed control for my Focus, to collision repair of my Escape. All of this with a Smile, Attention to detail, Professional Workmanship.

Called to have remote starter installed. I deal with Rob...

Called to have remote starter installed. I deal with Rob Greenwood when I need service there. He couldn't be more accommodating. He stays in touch to let me know what's going on. Good customer service which is rare these days!Thank you.

Both men very helpful in the whole process. From start...

Both men very helpful in the whole process. From start to finish. There was never any pressure on me. There was never a question that I had that they did not have an answer for. I had started off by talking to Mark and then finished the process with Stephen. Everything went smoothly. I had a great experience and would return to by another car their in the future.

I have the best customer service on the Bonnell Motors I...

I have the best customer service on the Bonnell Motors I ever had. The quality of the work and personnel's honesty are impressed. I would advice to use Bonnell Motors Services to everyone.

Arthur was very professional and easy to talk with. He...

Arthur was very professional and easy to talk with. He was informative and very friendly as well. The dealership pricing is very competitive. Great experience overall!

shop Bonnell

Just bought an F-150 from Dean Bennett at Bonnell. Very relaxed, no pressure experience. Showed me some trucks, gave a fair trade value for my car, and offered a very enticing price for the vehicle. A very easy, laid back purchase. Other salesman at competing dealers hounded me with calls and Emails. Service was so good...went back with my wife and she picked out an Explorer. Same low key and honest approach without any haggling on the price. Definitely recommend Bonnell and Dean Bennett

I came in to look at possibility of replacing my F150,...

I came in to look at possibility of replacing my F150, and was very pleased with the offer that was made for my tradein vehicle, as well as the incentives that were offered on a new truck. Professional, friendly sales staff.

Great Experience

I purchased a Pre-owned GMC Arcadia. SUV was in great condition at a fair price. Steve Powers was a very professional salesperson, working under cramped conditions in a temporary construction trailer. Good follow up with service dept. on a couple of minor items. Would recommend Bonnell Ford.

I have had an excellent experience (so Far) with Bonnell...

I have had an excellent experience (so Far) with Bonnell Ford and salesman Dean Bennett. I new I wanted to buy a new Ford Explorer but was unclear of what options to get. Dean Bennett was exceptional in taking the time to go over each option and the price. He also suggested package options that were available. After this initial meeting with Dean I took his advice and went to the Ford web site and built the Ford Explorer I wanted with specific options. I emailed this information to Dean and he quickly got back to me with a price and it was ordered.Dean would email me with updates as to the delivery date of my new Explorer.Once my Explorer was at Bonnell Ford, Dean called me to come in to look at it and prepare some paperwork.The evening prior to picking up my Explorer Dean Bennett called me to ask if I had transportation to Bonnell Ford. Lucky he called because I was in need of a ride . Dean Bennett picked me up, at my home, (with a coffee) and drove me to Bonnell Ford. Once the paperwork was done he spent a great deal of time explaining each available option I had and gave me a hands on lesson. He also told me that if I needed any assistance with any of these options to call him and I could meet him again.Though this is my first day with my new Ford Explorer, I truely love it. SincerelyDennis Sullivan

Long-time customer from Winchester

I have bought Fords from and had them serviced by Bonnell for decades. The service department is professional and friendly. In this weak economy I have kept my old Taurus on the road much longer than I had planned to. Bonnell has kept track of its service history. They saw to it that my car was ready for winter.

Bonnell Ford is a wonderful place, they make you feel...

Bonnell Ford is a wonderful place, they make you feel like family and give old-fashioned (in a good way), thorough service at a great price. I can't recommend them highly enough, I've bought my last 4 cars here and always get them serviced here!

Great service! Fast, friendly and reliable! Brought my...

Great service! Fast, friendly and reliable! Brought my 2011 Ford Fusion in for a dead battery. Was called the next day, battery was set, no charge. Everyone is super nice. I buy all my cars at Bonnell and go there for service.

I would recommend this dealership because the service was...

I would recommend this dealership because the service was great. Bruce was very friendly an knowlegable about the inventory on his lot an also lots in the surrounding area.

We have purchased two family vehicles from Bonnell....

We have purchased two family vehicles from Bonnell. Service is fast, super friendly, with good follow-up. No aggressive sales pitches and no unexpected add-on costs. We recommend Bonnell Ford to everyone.

Arthur Brown was the sales rep who sold me the car. He...

Arthur Brown was the sales rep who sold me the car. He was exceptionally professional - courteous, articulate, patient and knowledgeable. He, Mark Donovaro and Ken Verville treated me with respect by answering my questions and working with me on my financing needs for the car. I was pleased with the deal and hope to work with them again in the future.

I was in for a low tire pressure light. Simple yes, but...

I was in for a low tire pressure light. Simple yes, but none the less taken that way. Even during constuction, Steven personally walked me over to the parts dept. and put me in good hands, where the matter was cleared up in no time, and I was sent on my merry way...thank you,Patty.

Bonnell's service department resolved an ongoing...

Bonnell's service department resolved an ongoing issue I had with my airbag control system, replaced my tires, front end work and detailed my truck. I think Steve Haverty and the service team did a great job. Thanks again Irv Rounds

I had a great experience with Noel. He was very...

I had a great experience with Noel. He was very responsive to all my needs. He listened to what I asked and was quick to provide me with answers to all my questions. Nice job Noel

Curt Bonnell contacted me by phone when I gave a less...

Curt Bonnell contacted me by phone when I gave a less than stellar review of a previous visit to the Service Department. My dissatisfactions stemmed from my own misunderstanding of the situations and confusion regarding scheduling Service visits. Mr.Bonnell took the time to explain the procedure to me, which was much appreciated. After setting up another appointment, the receptionist was very pleasant when I arrived and called Mr.Bonnell to the front. He then went out on a test drive with me so that he could fully understand my concerns. He explained that this was a common issue and informed me that there was a technical bulletin on the issue and a "quick fix". He informed me that the repair could be done in a couple of hours. I agreed to wait----pleasantly, the repair was completed in 1/2 the time he had estimated.I appreciate the time Mr.Bonnell spent with me and am quite satisfied with the outcome of the work!

I was having a problem with the Shaker 500 radio in my...

I was having a problem with the Shaker 500 radio in my 2008 Mustang. The radio, which was already replaced under warranty, was not working properly either because also defective or poor installation. Clearly a potential for high owner frustration! Within a short period of time the Bonnell Service Department identified and rectified the problem and I was able to pick up the car that very day. In addition, there was no hassle over the cost. My experience has been sound equipment/system issues can be very difficult (costly, time consuming) to remedy. The Bonnell Service Department did an excellent job but that is what I have become accustomed to expect.

Greatest car buying experience ever! I found the...

Greatest car buying experience ever! I found the experience to be very relaxed and straightrforward. Everything was spelled out clearly and everyone was incredibly friendly!

Let's face it, NOBODY wants to have have car repairs...

Let's face it, NOBODY wants to have have car repairs or service done, but sometimes it just can't be avoided. Unfortunately, my vehicle has needed a lot of service in the past few months, but I am pleased to have my vehicle serviced at Bonnell Ford.Everyone at Bonnell is polite, courteous, respectful and professional. My service agent, who is usually Rob Greenwood, is wonderful to deal with. Rob always explains in common terms what is wrong with my vehicle and what the repair options are. I have also dealt with a few other service agents, and they too, are wonderful to deal with.I also feel that the price for repairs at Bonnell is very reasonable, I don't feel like I am getting ripped off, and they have an advantage program where you earn money towards future repairs/service, and this has saved me a lot of money.I highly recommend Bonnell Ford to anybody.

Dealership and personal were great. Would recommend to...

Dealership and personal were great. Would recommend to family and friends. Received personal attention in the whole process start to finish.was overall a great experience.

Very pleasant experience. Work was done promptly and as...

Very pleasant experience. Work was done promptly and as expected. I wish this dealership was closer to my house because they are really great to use.

We had very good service and appreciate the time that was...

We had very good service and appreciate the time that was spent with us. Overall is was a great experience working with Mark and John.

Purchased a brand new Ford Edge Sport from Bonnell Ford....

Purchased a brand new Ford Edge Sport from Bonnell Ford. The Sport comes with special sport rims. After about 8 months I noticed the chrome was not shiny in certain areas any more on two of them. I was really reluctant to bring my vehicle in, as I was sure they were going to say it was something I did to the vehicle. The man took pictures and said he had to send them off to Ford headquarters for them to inspect. He even seemed skeptical, as the sport rims are very expensive. Well, to our surprise I was approved for two new rims, and they were put on and my car was ready the same day. I was very pleased. I would highly recommend Bonnell Ford.

Service Department

I have been buying and getting my Ford vehicles serviced at Bonnell for many years and would highly recommend this dealership. I recently brought my Escape in for service early on a Saturday morning with a list of 5 things that needed to be done, knowing that the service department closes at noon on Saturday. I wasn't sure if all of the things on the list would be done. However, not only was everything done, the service visit was a very pleasurable experience. Steve Haverty, my service advisor, was very friendly and helpful and made me (and others) feel welcome. He gave me and all of the customers I saw excellent customer service! I was VERY satisfied with the work that was done and feel as if my Escape looks, feels and drives better. Thank you Steve and Bonnell!

No pressure, we test drove an edge and an escape...

No pressure, we test drove an edge and an escape titanium, and really liked the escape. Steve found the car with everything we wanted, and it was a pleasant experience.

Parts Department was very helpful. The roof rack arrived...

Parts Department was very helpful. The roof rack arrived & was installed within a week of ordering the part. I was very satisfied with the service experience.

Purchased Pre-owned vehicle

I saw several lightly used vehicles that I liked on Bonnell Ford's website. I was happy to find that the 2011 Hyundai Accent was actually as immaculate as it appeared in pictures. Tom Barrows was my Sales contact. He was courteous, friendly and he listened to what I wanted and needed. All the staff were friendly and down to earth. This was a great experience. I only wish I had come earlier in the process.

Purchased a Ford Escape

I dealt with Steve Powers which is always a pleasure. He did a great job of explaining some of the features on my new vehicle. This is the second vehicle I've purchased from Bonnell and the buying experience is smooth and very customer friendly.

Always a pleasure doing business with Bonnell Ford. ...

Always a pleasure doing business with Bonnell Ford. Everyone is very professional and courteous. Whatever work needs to be done on your vehicle, is thoroughly explained to you. For a dealership, the service work costs are reasonable, and they have an Advantage Program so that you can earn money towards future visits.

REPLACEMENT PARTS

When installing a new water pump, mechanic noticed a small bolt on one of the attachments was broken. There was no replacement part in stock, so he eventually located one in Maine and had it shipped down overnight. The repair was quickly completed the following morning and I was able to pick up the car shortly thereafter.

Perfect

Excellent and great job - Bought 2 cars in 6 months. Had to deal with Tom Barrows, he was very good.

Looked at several dealerships but came back to Bonnell....

Looked at several dealerships but came back to Bonnell. Dean Bennett was a pleasure to work with.... no pressure and very honest. We love our new Escape. We are very satisfied with Bonnell.

The deal was as described and ready on time. There was a...

The deal was as described and ready on time. There was a little issue with the vehicle shortly after delivery. It was address immediately and they went over and above to fix the problem. Great job guys. Thank you again.

A Great Team

I have been dealing with Bonnell Ford for many years now and there are primarily two reasons. The first is Steve Powers, who I trust completely to advise me correctly in my purchase of a used or new vehicle. The second is Steve Haverty in the Service Department whose assistance in that area has always made my visits there a pleasure and when I drop of my vehicle I am fully confident that he will see that my service needs are met on a accurate and timely basis.

The Best

These guys are the best, which is why I've been using their service department for close to 20 years. I've purchased 3 vehicles from them, and they make the entire process from test drive to purchase friendly and quick.

Julie Grainger, from Cambridge

I was so pleased to have Steve Powers assist me in selecting a new automobile. I had purchased Ford vehicles over the years and in approaching retirement I was very selective as to what model Ford I wanted to invest in for the long run. Steve was, above all else patient and kind. I did not have the impression that our joint process had to be hurried. He walked with me throughout the showroom and vehicle lot pointing out and explaining the positives of all of the various models and model years as to cost, efficiency and sutiablity for my purposes. When we arrived upon my selection of a 2014 Ford Escape Steve encouraged me to teast drive the Escape..."Take it out...go as long as you want"...even laying out a comfortable route as I was somewhat nervous about drivfing someone's new car. I was hooked on this car and knew that I wanted it right away, but was also aware that I had to negotiate a deal. He seemed to fully understand that and made me so comfortable that I felt that he had become my advocate instead of a salesman. Steve explained many avenues that I was not even aware of and pointed me toward a purchase plan that really suited my present life style. I am thrilled with my new Ford Escape and so pleased that I had Steve Powers to guide me through the daunting new car purchase process. I immediately contacted my close friend, Jenny who purchased a previously owned Ford from Steve Powers when we both arrived to claim my new Escape.

My experience was great - I was kept informed of the...

My experience was great - I was kept informed of the process from beginning to end and if I had questions Dean was quick to respond and provide me the information.

I wanted a 4wd suv and had been to two other dealerships...

I wanted a 4wd suv and had been to two other dealerships in the area. One dealership was all about high pressure and hiding costs while the other just seemed disinterested in us. Chris was very helpful and gave us what I believe a very fair price on our purchase.

Answer to above question. First person I would comment...

Answer to above question. First person I would comment on as regarding sales is Kurt Bonnell, even though he is not part of your sales department, because before that model car was ever available Kurt told me about it and suggested I try the sho model when it became available. It took a few years because I didn't want to get rid of my Maurader which I have enjoyed owning. Now that the mileage on the Maurader has more than exceeded my expectations (141,000) I felt I had to start looking, I told Kurt when he told me about the car that if I bought one I would choose Bonnell first before buying that car elsewhere even thought at that time I thought that the price estimated was ridiculous for a Taurus. I admit I did look around at other local dealers to see what the they had to offer in new cars and really only considered the Lincoln MKS. I thought about what Kurt and I spoke about and after thinking, decided to buy the pricey SHO. I spotted it on your lot immediately as I drove in and only looked at that car. The next day came back looking for Kurt and found he wasn't available so I hunted out a salesman on my own and asked about the car. Christopher was very informative and easy to work with as was your finance person. Before I signed I spoke to Steve Haverty and Dick in service about the car, this in my mind was an escentual step in the process, I've worked with them many times and Trust their integraty, they have never been anything less than fair to me, expecially Steve. In closing I find these people that I've commented about are the best reason I can think of for purchasing a car at Bonnell Motors. By the way please tell Kurt he was right, a Tauras is not a Taurus anymore.

Great Service

Great service, prompt, friendly and courteous staff.

Sales consultant, Mr. Barrows, was very easy to talk to. ...

Sales consultant, Mr. Barrows, was very easy to talk to. He also was able to match the price that I offered with Mr. Bonnell the day I made the lease deal. My family loves the ride so far. The Mustang handles exactly the way I expected it to. I have shown the car to my friends and they were impressed with the Mustang as well.

Outstanding buying experience!

I recently leased a 2013 Ford Edge. From the moment I walked in I was treated exceptionally well. I was torn between Edge and Explorer. After speaking with Steve Bonnell I test drove both vehicles and ultimately went with the Edge. I was never pushed in any one direction the experience was all about my wants and needs, and I was not oversold. Once I settled on the Edge the entire process was quick and easy. Everyone was extremely helpful during my indecisiveness and thankful after the purchase. Very professional and great dealership to buy a Ford from.

Fluke Malfunction

The problem turned out to be a fluke and has not happened again, however the service team was persistent and thorough in their efforts.

Routine 18k Mi service

Always get exactly what I request with no arm twisting for additional work. Suggestions always made but never insisted to perform. Great working with Jeff.

Great sevice, great facilities

All is great- service, quality, courtesy, time table, promptness, responsibility, hours of operation

Service on my daughter's 2006 Focus

As I indicated on a review just over a month ago these folks and the dealership are simply the best. They could provide lessons to a number of enterprises on "Customer Service" and how to treat people.

Customer service

I have been driving Ford's from Bonnell's for years, I even now live quite close to a different dealership which I'm sure is fine but when your use to great service, knowing the Bonnell team and always knowing you are in good hands, why go any where else?

Had all 4 brakes replaced on 2005 Ford 500 that has...

Had all 4 brakes replaced on 2005 Ford 500 that has 218,000 miles. Got there at 7:00, was out before 9:00. Ron explained everything to me and gave me options without applying any pressure. Excellent experience.

Earned our business with repeated good service.

Repeat buyer and routine user of the repair/service center. Choosing to come back is always a good sign in my book and Bonnell has earned my trust. Always pleasant and the local shuttle is a great convienence to those in the area.

I found the staff to be friendly, knowledgeable without...

I found the staff to be friendly, knowledgeable without being overbearing. Instead of feeling sale pressure, I was fortunate enough to have a sales consultant that made the transaction a smooth one. I found Tom to be excellent to deal with making my experience a less stressful than I would have expected. I also found Ken, the finance consultant to be excellent as well. I would highly recommend your dealership to any of my family and friends.Sincerely,Mary N

We stopped at Bonnell on a Sunday to look at the Ford...

We stopped at Bonnell on a Sunday to look at the Ford Focus. Tom came right out and answered all our questions and let us take a test drive.WE loved the car and decided to trade in our Ford Escape and buy the Focus. Tom made the transactions very easy for us. He one of the nicest sales person we have every had. He helped me set up my phone on the car which was great. We love Bonnell Ford and would recommend it to all our friends, especially Tom.Stephen & Patricia Vaughan

My car began shuderring on my way home and a "...

My car began shuderring on my way home and a " sevice now "sign came on. I drove it right to the service dept. Although they were backed up and very busy they were able to fix my car by the next day. Also when I dropped it off it was late in the day and pouring rain.It was too late for the shuttel servie but Rob found me a ride home, Kurt Bonnell. It was so nice of them especially since I was quite shook up. My 2013 escape is only 6 months old and it was qluite an unhappy surprise to have that happen.

Always very helpful and gets the issues resolved quickly....

Always very helpful and gets the issues resolved quickly. Very professional and everybody goes out of their way to quickly process the issues that were encountered.

Friendly, Knowledgeable Service

I have purchased a number of cars from Bonnell over the years and it has always been a good experience. That purchase is usually one experience involving that car, but service is something that happens a number of time over the life of the car. This is what I want to comment about. From the moment I enter the service department to the time I am driven to the station to go to work I am treated with a high level of professionalism. The greeter, the service writer, cashier all know how to treat a customer. This also extends to the quality of work, they know how to get it right the first time. Thanks, John

I was in the market for an SUV, but had never driven one...

I was in the market for an SUV, but had never driven one so I went to Bonnell to test drive an Escape. My sister, neice and I looked around (it was a busy day) after a few minutes Steve approach to see if we had any questions or needed any assistance. Very personable and friendly, he answered our questions and let me take out one for a drive. I loved it! Loved the color; loved the way it handled etc. so I purchased it. When I came back to drive off with my new SUV, Steve familiarized me with all the options and features of my new vehicle. He hooked up my phone to blu-tooth (very important seeing I'm terribly technology challenged. Steve took all the time in the world to go over all the features. I was so comfortable and confident when I left that I drove all over Winchester, Arlington, Lexington then home to Waltham. I am very happy!!

Bonnell Ford Service

Service was exactly what we have come to expect after many years. Top-Shelf service with friendly and always helpful staff. Have three Fords in our driveway. All purchased new at Bonnell. Have only been serviced by Bonnell. These folks are the best.

Excellent!!

I am so pleased with my entire car buying experience at Bonnell. The Service Dept. is the best I have ever encountered. I would highly recommend Bonnell to friends and family when looking for a new vehicle.

Excellent Service.

The service department is outstanding. I would not service my car anywhere else. I have been going to Bonnell for 25 years. The entire service crew is great. Steve H. is fantastic.

Service is always great. Only concern I had this time was...

Service is always great. Only concern I had this time was I had a 4 year warranty so I was surprised I had to pay, (deductible of $100).Anyway now I know, but always satisfied with the quality of work there.Thanks.

B. Bettinelli 2004 Mercury

Once again Rob Greenwood was very efficient, and professional.. Car was ready for pickup when promised. Todd was as usual helpful and pleasant.. Great Service Dept. personal and Technicians. I will return to Bonnell Ford whenever car needs service again.

When I first arrived, there was ample time for me to look...

When I first arrived, there was ample time for me to look around and see the vehicles for myself without any pressure. When I was ready to test drive, Scott was very good about showing me everything I needed to know and making sure that I felt comfortable. I came back a few days later ready to make my purchase and Scott ensured that everything we needed got done that day despite his hectic schedule and the craziness of the end of the month. Everything went very smoothly and it was clear that Scott wanted to make sure I made the best choice possible.

From the first greeting to closing the sale, to making...

From the first greeting to closing the sale, to making all the arrangements for registration and driving the car off the lot, this was as pleasant an experience as buying a car has ever been.

I am always pleased with the service I receive from...

I am always pleased with the service I receive from Bonnell. I trust their knowledge of my vehicles. Work is always completed in a timely manner.

Great place to buy a car!

I enjoyed the whole experience.i wasn't pressured and i bought what I wanted:drove the car home the next day. I had had some not-so-good experiences with other dealers,and Bonnell and Steve Powers made me feel very pleased with the trade-in and purchase of my new car. Thanks, Joanna

Love Bonnell Ford - Steve Powers is the best!

Bonnell Ford is awesome. I have bought my last 4 new cars there from the best sales guy in the biz, Steve Powers, he goes above and beyond to get you everything that you want and need and walks you through the process every step of the way, even through setting up my phone and fave presets. Also Ken the finance guy was amazing and jumped through hoops to get me the best financing possible, even with a fair credit rating due mainly to an error in the credit report, I think he tried about 10 different options. Everyone at Bonnell from the front desk to sales to finance to service and everyone in between are just top notch and treat you like you are the only customer they have, though they are a very busy dealership. I'll go back to them for my next car, love Ford cars as well.

Dear Brooks: It was a very special experience when we...

Dear Brooks:It was a very special experience when we met Tom and bought our C-Max an hour later. He was great to deal with and it was really nice that you met Mary Anne and myself both at the purchase and the pickup. Hoping to have many great times with the car and continuing to do business with Bonnell Ford.Thank you and your employees for making it easy to make this large purchase.Hope all have a great summerRegards,Wayne and Mary Anne Coburn

Friendly knowledgeable staff. TOM BARROWS LISTENED to...

Friendly knowledgeable staff.TOM BARROWS LISTENED to what I was looking for, in a short period of time found one that fit in my budget.

I was using my sons car and had a starting problem with...

I was using my sons car and had a starting problem with it. I had to be Washington on Sunday so it left me little time to deal with getting it fixed. I went to Bonnell Ford after 9 on a Saturday morning. They quickly diagnosed the problem but did not have the starter in stock. Jeff sent a person into Boston for a new starter and had the car fixed by noon. Most dealers would not even do this type of work on a Saturday but Jeff Bonnell went out of his way to help me out. Very thankfull for great service.

When in for a brake service on my 1998 Mercury and an...

When in for a brake service on my 1998 Mercury and an inspection sticker and was told that in order to get an inspection sticker I needed 2500 dollars of work on the front end. When I mentioned to them that 1 month before when I visited them for an oil change the mechanic told me that my front end was just fine on my car with just 58000 miles driven. I had to negotiate the price and in order to get the inspection sticker had to have work done for 1200 dollars on the front end. Lesson learned never buy a car from a dealer with mediocre service department.

Had a great experience at Bonnell Ford. Great low...

Had a great experience at Bonnell Ford. Great low pressure dealership. I love my car and Chis and Ken were great to work with. I would highly recommend Bonnell.