Bob Smith BMW Mini

repairs

EXCELLENT customer service from service rep. Christine Langosh. Very helpful and professional.TERRIBLE !!! customer service from Customer Relations Dept.I would still recommend Bob Smith Dealership for purchasing vehicles, but until some improvements are made in Service dept., I would not recommend vehicle servicing there.

Super Service

I always get exceptional service at Bob Smith!!! They are very knowledgeable. They explain in detail what services I need in addition to my maintenance that's covered under my warranty. I also like that they will explain what is most important and what can wait to cut down the cost. On my most recent visit Brian the service advisor explained to me based on my mileage I would need a particular service soon and the cost which allows me to be prepared when that time comes. My issues are always handled the first time. Cost and Convenience are really important to me and Brian and the rest of the Service Team always makes that a priority!!!!!

Reliable service

I'm very happy with Bob Smith and my service rep, Ash. I know I can rely on them.

Satisfied Customer..I really enjoyed my experience

I really enjoyed my buying experience..Tiger took really good care of me and Eddie my sales person was the most professional and easiest person I have ever dealt with during the process. This is a family owned and operated location and they sure make you feel like your part of the family

Great Experience

We are returning customers with BMW. We experienced mazing customer service. Eddie Ahmadie and Malik Ali were helpful and helped us to choose the right car for us. The process was fast and all our questions were answered.

Best BMW. Dealer in LA Area

Great sales service. Greg Huber and a Natalie are awesome!

Excellent Service

The buying experience was great and the people there made it easy and as quick as possible. This was my third BMW that I purchased from Bob Smith and would definitely go back for a 4th.,

Good Experience

My sales rep was Ryan Bosman, he really made my buying experience a good one.No pressure, explain everything in detail, and he followed up multiple times to make sure I was not having any problem learning all the great features in my new 435i.Great Job Ryan.Juan M

My new BMW

It was possibly want to Best Buy experiences I've ever had. I was in and out of there within two hours. I arrived moments before closing and they stayed after hours to complete the deal. I received the exact deal that I wanted. Highly recommend Bob Smith BMW of Calabasas.

M3 competition package

Fast service , got me in and out with my brand new car In no time.

Sanjar

Extremely happy with service provided by both the sales (Eddie Rustom) and the manager (Paul Nema). Walked out a happy man!!

Bob Smith BMW

I had my BMW serviced and was given Christina as an advisor. She was great and expedited not only want i went in for but also any services that were coming due. This was great and will save me a trip in the future. Bob Smith has a good team.John McMullen

leasing 528i

Eddie Rustom did a great job explaining all features and giving me best deal that other dealers could not match ; I drove all the way from Laguna Beach and bought due to Eddie's welcoming approach and his expertise Customer service oriented All departments including finance , specially Kirsten were super professionalI highly recommend

Service - good and quick

Paul Simms was my service advisor. Great service & communication. In and out, straight-forward, no issues.

Bob Smith BMW

Overall, service was very good; my technician was Tig Pourian. I received my car back as well-serviced; good condition and my car was washed. I was happy with the service. My only complaint was that it took nearly 45 minutes for me to get a loaner car (#46), then when I was taken to the loaner car, it only had enough gas for 11 miles; I was told the gas card did not work so was not given any additional gas, hence, I had to get gas, which made me even more late to work. On top of that, the car was not clean inside and had an empty In N'Out drinking cup on the floor of the car on the driver's side. It was surprising to me because I expected to receive a loaner car that had gas in it and that it would be clean inside. I expected more from the Bob Smith BMW (Calabasas) which normally has nice and clean facilities, hence, I expected the loaner cars to be the same, which is why I gave an overall rating of 4 stars.

Ken Firmin Service Advisor

Ken Firmin is a very thorough, tenacious Service Advisor. I have been with him for 10 years now with 2 cars always getting the best work. Very highly recommended!

Customer Service

Excellent customer service. Christina L. was great. Service was quick. Would definitely recommend to all.

Great service

You will get very good deals and great service at Bob Smith

Great Service!!!

Wendy from the Service Department was wonderful! She kept me informed and updated every step of the way! Great customer service and knowledge... I will definitely come back to get my car serviced here again!

Great Service

excellent customer service on time,I'll recommend this dealer. Great service advisor Great facility friendly staff very professional I recommend them . Thank you

excellent

excellent customer service on time,I'll recommend this dealer. Great service advisor,they do not to sell you any extras.just advise you for future repairs if you need it. Great facility friendly staff very professional they know what they talking about. Well trained staff declplined I recommend them to every owner of BMW. Thank you.

Excellent Experience

I had a very good overall experience here leasing my 228i here. The staff is friendly, low-pressure and they made the whole process hassle-free. I'd definitely recommend this dealership.

Great Dealer, Great Service

I am very happy that I purchased my 535i from Bob Smith BMW. I had an overall great experience from the time I went in to purchase. I just recently had my service done and my service advisor, Kenneth Firmin was EXCELLENT. He took care of everything and was extremely professional. Thank you Ken!!

Great service

Ken firmin is a professional and very knowledgeable in his field. Great service advisor

Good service and friendly representatives

Very good service overall. I would recommend this dealer as it has a friendly atmosphere and overall clean look.

Excellence in customer service

It is always a very relaxed and pleasant experience to go to Bob Smith BMW in Calabassas. I leased my first BMW from them and it definitely won't be my last. Love the staff and the atmosphere. Everyone there is so very kind, helpful and considerate of my needs and my time. I will probably lease another vehicle form them in the future.

Best dealer in town

I love going to BOB SMITH BMW in Calabasas ,not only they friendly and kind they are knowledgeable too. If I have any issue they will take care of at to there best knowledge. I been there customer for a long time and I will go back again , from sales all they way to financing step by step they helped me to find the right car and best price and easy finance. I Have to send my biggest thanks to Ms.Natalie Medina and Mr.Paul (Siamack) ,and Ken Ferming at the service ,Justin and all the other nice people who help me with this transaction.Love my car and BOB SMITH Calabasas

Excellent Service!

Bob Smith BMW services my car and the experience is always fantastic. Paul Simms is excellent. He returns messages timely, always keeps me posted on the vehicle status and is very knowledge. Thanks

Amazing customer service!

I would like to thank Ken Firmin once again for his amazing customer service. Ken in service goes above and beyond. I can't thank him enough. Checked me in right away for my appointment, placed me into my rental, and completed my car in a very quickly manner. -R. Vinas

Superior, friendly, experience.

It was a pleasure as usual. Greg Huber has handled my last transactions, both without a hitch. Provided lots of helpful information, was very pleasant thru out the process. In a word great experience.

Ryan Bosman is the best. 2nd X6.

Ryan Bosman is a great asset to this dealership. 2nd X6 from them. Absolute great experience!

Great customer service!

I am returned customer to this BMW dealership mainly for their excellent customer service. They worked with me and made sure that I got the car that fit my needs the most. They were helpful, informative and patient. I will definitely go back !

Substantiate claim against Century West BMW for poor repairs

Went to dealer for letter substantiating claim against Century West, BMW of damage during battery change six weeks earlier, result, flooded battery compartment, shorted electronics. $5,000.00 bill.Terri Wallace and Shop Foreman, Mike. Terri said she had never heard of BMW, USA ever asking for aletter from another dealer on a charge back claim. She asked Mike to look at my car. He was very thorough in his inspection, noting that all welds, body panel seals were "factory work," never beendamaged or repaired. Mike said that my complaint was accurate and the flooded battery compartmentwas the result of damage caused when Century West changed the battery on November thirtieth, 2015.He told me he was busy but that he would write the letter requested by BMW, USA and call me when it was ready. I called Terri and Mike several times over nine business days, leaving a message and phone number. None of my calls have been returned, each one went to voice mail, and I havegiven up hope that they will ever respond. I also contacted four independent BMW repair shopsand one of them told me that if they wrote a letter criticizing a Dealership, he feared that his parts supply might be interrupted by BMW, and he refused my request. The other three shops said basically the same thing and all three denied my request for a letter on their letterhead. When a BMW Dealership won't criticize another BMW Dealership and four independent BMW shops fear retaliation from the Manufacturer would hurt their businesses, I see a problem. If anyone out there has experienced similar stonewalling, write a review and talk to an attorney!

First service

It was a pleasure to be there for my first schedule appointment. The service was quick and time saving. The agent Cristina was so helpful.

suspicious, they try to keep hide something. my engine light

i leased Z4 on 2-21- 2016 from bob smith in Calabasas.I found this car on online so I drove all the way from Irvine. it took me 2 hours.when I get there I saw a missing part from passenger door side, so I asked my sales person (neil) to mail it to me.a week later they mailed a piece that its missing but it was the piece from driver side.( parts a not Identical both side. ) so It doesn't fit.i called niel, and he says he will send it to me but never received. while i was waiting for the part, i found other part is missing. it was the cover from back side of rear view mirror ( where the mirror attach to the windshield) so i was upset, because i leased a brand new car and i told neil to send me the piece asap but its been a month since i told to them.i called and text neil many times but his answer was always same. his manager said, i have to bring my car in to get fixed.yes i can do that , if i live close to Calabasas. but i live in Irvine. working 5days a week neil told me he has a loaner car. that means it takes few days to fix them. i was wondering why... why don't they get the parts first and install them right away?its not mechanical issue. its just plastic pieces missing. if i have a loaner car, i have to drive round trip, at least 4hours with out traffic.and they told me i only can have loaner car if i visit the dealer between mon- fri.that mean i have to leave my work on weekdays, drive 2 hours... i work hourly.. i don't want to lose money. and i have to spend my money for gas too.they can just mail the parts,and i can bring my car in local dealer ship for installing.i have no idea, why they keep asking me to bring my car in. it is so suspicious, they try to keep hide something. my engine light is on too.think about it why the brand new car has some missing pieces? it might got into an accident and they never report. because they can fix it for free they told me, they wont cover any expenses (gas or any compensation for losing my money from work ) i don't think it sounds fair..... please help.

Fantastic crew

Jason and Eddy were amazing They were able to understand what I need and gave me a good deal- They treated me with extreme professionalism and respect before they knew my job or my credit score. They gave me different options as well and explained technology and operation of car as well.

From service to sales

Have been servicing my 2000 Mcoupe at Bob Smith with Ash Lumian. Always quality service and work. Recently decided to sell the car and Ash lined up Mike (Shop Foreman) and Hasan (tech) to do a complete workover on the car to get it ready to sell. I told the guys to find anything that an enthusiast would ask about or demand to be repaired and fix it in advance. They meticulously went through the car and repaired seals, gaskets, bushings and even electrical items and showed me all of the required repairs in advance and after the work was completed. They had me in the bay and under the car. First time in 20 years of owning BMWs and having only authorized dealers perform the work that I had received this level of service. I sold the car for top dollar with their help. In fact, after explaining what had been performed and the quality of service, the out of state buyer decided to use Bob Smith to do the pre-inspection. I was so happy that my service guys introduced me to Greg Huber in leasing who leased me a brand new 528 with the same outstanding service. Great price and even better service from Greg as well. My service guys even got involved in the leasing process just because they took an interest in me. I will not go anywhere else for BMW service and purchases. I can't say enough----outstanding!!

Great facilities, great service.

Darren was very helpful. Easy process. Love my new car

Clean facility

Very accommodating. Excellent service. My service advisor was informative and detailed.

Very happy

The process is very fast, the service is great, the facility is nice and the people are wonderful. What more to ask, right??? Thank you Ash Mezhlumyan

Bob Smith BMW

Great customer service, especially Ryan Bos from Internet Sales. Very friendly, with a lot of knowledge about their cars. If you are looking for a BMW, Bob Smith BMW is a must.

Excellent service and staff

Excellent staff and especially Eddie Rustom. Very expert salesman and wonderful in all aspects

Great Experienced Sales Agent

Bob Smith BMW did a great job getting me into my new BMW! Very easy going, Marc Medrano answered all my questions and concerns. Marc made purchasing the vehicle a very simple and expedited process. Would definitely recommend to friends and family.

Service Excellence

The service manager Tig has gone out of his way to provide outstanding service on our BMW. The reason that I've owned a BMW for the past 20 years is due to the service experience that you get with BMW vs. Lexus, Infiniti, Cadillac, etc. I've owned all those brands and the service is nothing compared to what Tig and his team do for us.

Great staff, Wonderful Service!

Decided to take the long drive to Bob Smith after hearing such good things about them. They were right.

Great Dealership & Staff

I have been a customer of Bob Smith BMW since 1990. Over the years, I have purchased and leased multiple cars and worked with different staff. Most recently I dealt with Natalie Medina and Greg Huber. They were both extremely professional and easy to work/negotiate with. I also like working with the service department. They are prompt, knowledgeable and do a great job of following up to ensure that the service was done to the customer's satisfaction. Five thumbs up all around for Bob Smith!

Easy, peezy

Went in to trade my 3rd BMW in for a 4th one. In and out in a few hours. Everyone was extremely courteous and made me feel at home. I would recommend them for sure.

A long trip out to Calabasas

I live very near Beverly Hills BMW, but when I was looking for my dream BMW, to finally motivate me to trade in my beloved 128 Cov't, that I've had for almost 7 years, I found it thru Cars.com at Bob Smith BMW. So I packed a lunch and took the trek out to Calabasas. It was worth the drive. Great service, great price on just the car I've wanted, in the colors I wanted, to make the change. Easy to find and convenient to the 101, trust me if it weren't for the 45min drive verses 5mins to BHBMW I would come regularly. As it stands I may not get out there again anytime soon, but I will thank and always remember the folks at Bob Smith and I highly recommend them.

Great Purchase Assistance

If you need to buy a Beemer, Neil Perlmutter is the man to see! We bought a very low-mileage loaner car and Neil showed us every available car they had, which were many. He was patient, and we actually thought he was on our side rather than the dealer, fighting for the best deal possible. And he provided great follow-up after the purchase. Fast and painless. It was well worth the drive.

Best in town

The dealership if not the best is among the bests in town. The leasing process was so smooth and hassle free so we just had our cups of coffee and signed a few papers... That's all! Thank to Ross, the sales agent, who explained and handled the process in a professional manner and even after a day, when I had to return to the dealership to set up the spare key, he was all ready to make everything easy and quick.

GREAT DEALERSHIP

This is the second BMW we have gotten from Bob Smith BMW. Everyone we have worked with at the dealership goes out of his/her way in order to get you the best deal/price. Darren(Client Advisor) and Julia(Sales Manager) are true superstars. Competent,helpful, honest and a joy to work with. No rip off - Amazing Customer Service! My husband I truly recommend this dealership and will be back for our next vehicle.

great service, quick, easy, and honest

I had an appointment, was in and out of there really quickly, service was taken care of with no hitches, had a great loaner car to use. Convenient, honest service people, easy, amazing!!! wouldn't go anywhere else.

The friendliest customer service ever!

Kudos to Ken and Wendy in Service for keeping my car in tip top shape. These two service professionals, go above and beyond to make sure your service visit is the best it can be. I really mean that!

2nd BMW bought

awesome JC is the BEST!!! Give him a raise. He is the best guy, fair, great deal. A man of his word, which you don't find in the car industry anymore. Highly recommend him, don't go anywhere else!

2 Thumbs Up & 5 Stars

Ryan is the best salesman ever! Worked so hard to locate and get the exact car I wanted with only a few left on the West Coast. Took several days but he never gave up. I was not willing to settle and didn't have to with Bob Smith! Thank you for my beautiful fully loaded 2016 650i black on black convertible. Will only go to Bob Smith for service. Nicest people and best dealership all the way around.

Highly Recommended

I've been in the market for a BMW 435i for quite some time now but just wasn't finding the right deal. Then I stumbled upon Ryan Bosman at Bob Smith BMW. With his help, I found just the car I wanted and got an awesome deal. Ryan was very respectful of my time and made the process quick and easy - I was literally in and out. Definitely recommend Bob Smith BMW and Ryan Bosman to all my family and friends.

Car and Care!

From walking in to driving off, the team at Bob Smith BMW went above and beyond to make my experience excellent. Further, the deal that we negotiated was extremely fair. Exceptional all around.

Happy Repeat Customer

I have never written a review after purchasing anything before now. I felt compelled to do so after getting a new car at Bob Smith BMW. They actually made the process enjoyable, instead of laborious, as it had been with other dealerships in the past. As a repeat customer, I looked for the salesman that helped me last time. Fortunately, Ryan was there and his expert advice and knowledge made everything go as smoothly as it went last time. I highly recommend Ryan, and the entire staff at Bob Smith BMW.

My First Of Many Cars From Bob Smith BMW

Great place with friendly and helpful people. Talk to David Prince - he will get you the car you need and will make the buying process smooth and easy.

Outstanding service and quality people

I'm on my second 3 series in the last 8 years. Bob Smith (my service advisor Ken Firmin in particular), has taken care of me above and beyond my warranty!

6th BMW / My 1st with Bob Smith

This time I followed the team that helped me my last few leases when they migrated to Bob Smith! They were good before but now they were amazing. Hans and Lorelei AND the rest of the team were absolutely fun to work with. The return of my lease car, the selection of the new lease car and the progression through the finance and acquisition paperwork were all, I'm not kidding, FUN. I even bonded with the young man in Finance. So kind! I have always enjoyed my experiences with BMW. I fell in love with BMW's back in the late 60's. Bought my first in the mid 1970's. And started leasing them continuously in 2003. And the experience just gets better and better. The Bob Smith team is courteous, professional, committed and considerate. Everyone I met or saw there. I'll be back!

Great buying experience

After getting the best price I could find, I contacted Bob Smith seeing if they could beat it. Jason Rucker said they could although they had to order it from Germany. Jason delivered on his price promise and made the buying process painless. If I buy another BMW, I would definitely go with Bob Smith and Jason.

Excellent service from Meagan Abbott

Wanted to thank Meagan Abbot for the excellent service provided. I had several items that needed attention and all were addressed and the car was ready ahead of time. Always nice to work with an adviser that is very friendly and also knows the needs of a customer! Always a great experience with Bob Smith and especially Meagan!

Great experience. Ash was on top of my experience

Great experience. In on time out on time. Good handshake means a lot. Bob

bmw dearlership calabasas

The BMW dealership in calabasas are amazing .The leasing of the Two Cars 13 the whole process was smooth and perfect

Great service!

The waiting room was close to the service and cashier. The coffee is great and my car was ready really fast

bob smith bmw

everything was awesome and friendly and they gave best deals so i am recommend this dealer to every one

Service Department

Although I did not purchase my BMW from Bob Smith, I was treated with courtesy and respect when I took the vehicle in for it's 1200 mile service. I will continue to use Bob Smith for all service needs.

Purchased M3 at Bob Smith in Calabasas

Excellent experience, superior selection, great salesmen!

Mac Medrano is awesome!

Mac Medrano is awesome! I have bought over 8 cars in my life, three from this dealership. This was by far the easiest transaction I have ever been a part of. He was extremely knowledgeable, and was not pushy. Im in sales, so I appreciated the way he handled the sale. Would highly recommend him to anyone that is looking to buy the ultimate driving machine.

Bob Smith BMW

Superb service and the kindest people!! Good reason to keep going back to Bob Smith BMW in Calabasas!

A wonderful friendly place

My second time bringing my car for service, and once again, nothing but good customer service and very friendly staff.

Best experience ever because of salesman I worked with

Dealership: large, nice and easily accessible right next to I405. Very relaxed and pleasant environment. I enjoyed being there. Salesman: Eddie is the BEST salesman I have met in my 3 month car search. He bent backwards to accommodate in every way. Put up with so many emails and calls without hint of frustration. Even when I found lower price somewhere and he couldnt match it, his attitude did not change and was equally as helpful.Management: Friendly, not pushy. Prices: They were the second best price and I was willing to pay the higher price just to buy from them because of Eddie but they werent getting the car I wanted soon enough and I had an expiring BMW coupon.Definitely going to them for my second car soon.

Always a great experience

This is my second purchase of a car from Bob Smith in the last year and always the best experience with the whole process. My sales rep Ryan Albert found us the perfect car and a great deal. Great guy and very helpful with making the right decision. Cannot ask for better service from a dealership!!!

Excellent people in all departments.

This is a great dealership! I have bought two cars from Bob Smith BMW and each time the experience was pleasantly refreshing. Ironically, this is not typically how most folks feel after a car buying experience. First of all the showroom and service facilities are gorgeous, but it's the employees that truly make this a special dealership. Every person I met throughout the process of buying a car here was kind, courteous and professional. Lorelei, the sales person, was exceptional in every way, plus the sales manager, the lease return agent, and finance officer were all low pressure and accommodating. My previous dealings with parts and the service department also show a strong commitment for excellence. It is obvious that Bob Smith BMW has high standards for customer service and strives to be the best. In my opinion they have succeeded in all aspects. Thank you.

Excellent Customer Service

Neil Perlmutter of Bob Smith BMW provided me with exceptional and dedicated service. He puts the customer first by listening to exactly what they want and doing his very best to provide exactly that. His passion, knowledge and genuine interest to help his customers should be a guide to all others in his industry of work. I highly recommend this dealership over all others for getting your BMW.

The best customer service. People works are nice.

The best customer service. the people works at bmw Bob Smith are friendly.

Very smooth transaction!!

Sales person Anthony was very helpful throughout the process of leasing a car at Bob Smith. Quick and satisfying result!!!

Excellent dealership

Greg made the transaction very easy and smooth! Thank you

Paul is the Best!

Paul is always on his game. He makes the process simple and easy! He is the man!

Amazing introduction into the world of BMW

I used to be a car salesman, I walked up in this place thinking that i KNOW i am not going to get the deal that i want same day, and just decided to go in for a test drive, so that i can come back in 6 months to make the deal and drive off with my brand new bimmer...After talking with Dominick Brown the salesperson, he assured me that they would be able to get me that deal that i was sure was not going to happen...I talked with the sales manager and agreed that if i were to get the deal i wanted, that i would go ahead with the credit app and make the purchase if approved...WHAT DO YOU KNOW, i guess i don't know everything haha, i got the green light and drove off with my baby! I would honestly recommend this dealership to EVERYBODY, I am so ecstatic that i will continue my business for the life of me, or the dealership, because as a customer i felt respected for what i'm worth, which after all is money, and this place knows how to treat their clients, so with that said, I DEFINITELY RECOMMEND THIS PLACE!!!

Fast Recall Replacement

I came in for a air bag recall and was told it would be several hours and I would get a courtesy car. As I was missing some paperwork to square away getting the courtesy car (old insurance car), the recall work was completed in less than an hour; therefore, I did not even have to worry about getting the courtesy car. The staff was very helpful and knowledgeable and I would not hesitate to use them again.

First BMW

The whole ordering and purchase experience was second to none. Ross proved knowledge, professionalism and friendliness made the ten week wait enjoyable. Best car purchase ever! Thank you,

Overall

Very efficient; 5 stars; Salesperson Ryan is excellent!!!

Happy Client!

I purchased my car from Bob Smith many years ago and always had great service. The people are very attentive and professional. I had to bring my car in this week because of the air bag re-call. My experience was excellent. Wendy took extra care in the fact that I needed my car back by 2PM the latest and she had back to me before 2PM!!!! I was impressed by her professionalism. She followed through the next day to make sure everything was fine and if I had questions, to please call or text her. I would highly recommend Bob Smith and refer Wendy to anyone! Thank you, Jo Kaye

Love Tig!

We have always felt that our service adviser, Tig Pourian, had our best interests in mind. He is the best!

Excellent service!

Great service. I didn't buy my x5 at Bob Smith. I took my car for the first regular maintenance under warranty. The process was smooth and hassle-free. With this kind of good service, I'm curious how good my purchase experience will be at Bob Smith for my next car... Thanks Christina!

Excellent Service!!

Excellent Service Department! Thank you, Wendy Vallely and Ash! I reserved a loaner vehicle and service was delivered as ordered. No stress, and great coffee.

Great Service

I took my car for service to Bob Smith BMW. My service adviser was Paul Simms. He was very caring and wonderful and did an amazing job. The reason i always go there is because of him, and degree of care and quality of work that he provides for my car. Also Jennifer in loaner department was fantastic, as usual. Both provided me with fast, caring and excellent service. This dealership must employ more people like them. Thank you

Great service!! Low prices!!

BOB Smith BMW was wonderful to us. We will go to them again in the future. I highly recommend that you go to them for a quote before buying a BMW. Their price was the lowest. Extremely professional too!!!

Good Service

Good Customer service, keep in touch to help, very nice environment for test driving, Great dealer

Still the Best!

I have been a customer of Bob Smith BMW for over 20 years and would not consider any other dealer!

428i gran coupe

awesome group of people, looking forward to going through this dealer again for the next BMW

Great dealer to get a BMW from!

Bob Smith BMW rocks!.they make the best deals in La!, and there professional and the dealer is beautiful and cleanEric French, who runs the dealer is amazing and goes out of his way to take care of the customer like all car dealerships should do these days.Keep up the good work Eric and team!

Our First BMW

We drove 3 hours and were very impressed on how Bob Smith's staff welcomed us. We had Eddie as our sales guy and he made our visit a joyful one. To make a long story short my wife and I bought our first BMW. I have bought about 7 cars in my lifetime and this was the best experience by far!!

Bob Smith Service is great!

Taking a car in for service is not my favorite thing to do. However, I have been taking my X5 to Bob Smith since I purchased it in 2008 and one of the reasons I do is because of Ken Firmin. He always greets with a positive and cheerful smile. I always look forward to seeing him. All who I have met at this dealership have been professional and kind.

They are bus. You have to wait a week if you want a loaner.

I took the car in 3 weeks ago because the back seat rattled. They "fixed" it, and then it started rattling again last week. I called to make an appointment and they said I can bring the car in only between 7 and 11 a.m!!! After getting upset, the clerk agreed to "allow" me to come in at 3:40. I took it in today AGAIN. The loaners are very basic cars, some without navigation. Brian Avelar is great though. The problem is that they are very busy and you just have to wait for an appointment if you want a loaner. Isaac, the Resident Genius, is also very helpful. He does everything he can to resolve issues.

Great people and a great facility!!!!

Our experience with Bob Smith BMW was excellent as always.

We Got The Car We Really Wanted

Anthony Fagundes was a pleasure to deal with. He searched high and low for exactly the car we were looking for - and we were really picky about the specs - and negotiated fairly and with great charm and consideration. For once, the case buying process was actually enjoyable and above board, and we wouldn't hesitate to go back to Anthony for our next car.

Excellent Service Experience

I am usually very skeptical about going to the dealership for service or repairs when out of warranty. I decided to try it and I was extremely pleased with my experience. Christina was my service advisor and she helped me understand what services my car needed and the time frame I could schedule them. The prices were actually very impressive compared to an indy shop I use to go to. I also just checked out their inventory and it made me wish I had purchased my car from here.

Thanks Bob Smith BMW!

We just purchased a used 2011 Ford Edge as is from Bob Smith's dealership. 5 days after we purchased the car we had a mechanical breakdown and the extended warranty that we purchased refused to cover the repairs. Julia in finance was amazing as she went to bat for us working with the warranty representative to try and get Warranty Solutions to cover the repairs After two days of working with the warranty company they still refused to pay for the repairs. I just received a call from Julia stating that the dealership was covering the repair! I never expected this because we bought the vehicle as is and purchased a warranty. In this day and age of so many businesses lacking integrity it is so nice to deal with a business that values their customers! Thanks again, we appreciated everything that was done to help us!

Great service, friendly and efficient!

My husband and I have been buying our BMWs at Bob Smith for many years. We have used the same salesman, Larry, and have been very pleased. What I really like is the service department. Ken is our service rep. He explains everything, takes as much time as I need with me and is very efficient. I am happy with the entire service department.

This is not just a car dealership, but a family.

Bob Smith BMW Calabasas is like a home to me, the staffs greets and treats me always with first class accords, they work for and with you just to make your day and get you that very good car you desire. If you want to feel like a king or Queen, this is where you get it.

Nice Ambience & great customer service

I am very satisfied with my car service at Bob Smith BMW, my service advisor Ken Firmin was very accommodating & assisted me personally in getting a loaner car while my car was in service. I will definitely recommend this dealership to my family & friends. The people working there are nice & friendly from my service advisor down to the service driver.

Comprehensive orientation, thorough job.

Dominick Brown was helpful and pleasant to deal with in my leasing of an i3. Good relaxed environment.

NEW PURCHASE

I just wanted to write your business a quick note to thank your team for your honesty and dedication while selling me my new car yesterday. Thank you so much for answering all of my questions honestly and following up with me, and making the process not as painful as it otherwise could have been. I'm happy with the car I purchased, and about the purchase price. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to BOB SMITH BMW, and telling them your one of the most professional dealerships I have ever dealt with. I will also be leaving nothing but 5 star reviews about you guys. (RAJAN, SALMAN, STEVE I THINK, and of course ERIC) Vr,

NEW PURCHASE

I just wanted to write your business a quick note to thank your team for your honesty and dedication while selling me my new car yesterday. (BMW 650i)Thank you so much for answering all of my questions honestly and following up with me, and making the process not as painful as it otherwise could have been. I'm happy with the car I purchased, and about the purchase price. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to BOB SMITH BMW, and telling them your one of the most professional dealerships I have ever dealt with. I will also be leaving nothing but 5 star reviews about you guys.(RAJAN, SALMAN, STEVE I THINK, and of course ERIC)Vr,RG

Great Buying Experience

I have purchased cars from many dealerships around Los Angeles, Hovannes at Bob Smith BMW helped make my car buying experience seamless.

Efficient, fast and great customer service

Paul Simms was friendly and great! I had an appointment at 9am and I was attended on time and only waited for an hour to have my car checked and oil change. And also have my car washed. They have wifi, coffee and doughnuts. It was just a good accomodation while waiting.

Great Service

Bought a pre certified BMW 535i ,what e great experience.My sales man Raja Nassar was friendly and efficient and answered all my questions,the buying process was at Iexpected.thanks Bob Smith BMW,Iam satisfied with your service.

Head and Shoulders Above the Competition

Other BMW dealerships don't hold a candle to Bob Smith BMWspecifically Ryan Bosman in Calabasas. I dealt with 4 other dealerships in the week before I walked into Bob Smith BMW. If you are comparing dealerships, prices and inventory (like I was) you can stop here and just go to Bob Smith. They are arms & shoulders above every single dealership in Ventura County & Los Angeles County. It is obvious that Ryan and his company not only want to deal with you, but also want to keep you as future customer. At each step of the way in my buying process, the folks at Bob Smith assured me that I was a valued customer and they would bend over backwards to assure me that they will rightfully and respectfully earn my business. Save yourself some time and frustration and just email Ryan Bosman at Bob Smith.

Great Experience and service!

I had a great experience with Bob Smith BMW and their staff, particularly Ryan. He made the transaction to buy a car, as smooth as possible! I was in and out of there in less than 3 hours, and drove off in a great car with a great deal. Thanks for everything

Terrible, absolutely terrible.

I found the perfect car at Bob Smith BMW and proceeded to give them a down payment for the car. The accepted it cashed my check etc and then let me know about 3 days later that they would no loner hold the car and they were selling it. Completely rude and untrustworthy people. Only out to make a dollar no matter what the expense. DO NOT SHOP FOR CARS HERE! There are several and I mean several BMW dealerships around that area, so go to ANY other one besides BOB SMITH they are the absolute worst! What they did was not only wrong it was unethical. I tried proposing several alternatives including getting the car that day and they said no everytime because they wanted to sell it to someone right then and did not care that I had already paid them some money for it. Once again don't ever shop here and don't work with Hovik.

Scheduled service maintainence for my X5 diesel

This is my 3rd time having my car services at this location. Great customer service and appreciate availability of loaner car if appointment is made within a reasonable amount of time (approx. 1 week in advance).

Awesome experience!

I usually am weary & skeptical about going to a dealership, but I had a great experience, excellent all the way around. My sales person, Greg Huber, was excellent and got me a great deal. Thank you Bob Smith BMW!

Great Deal!

I was shopping for a new BMW and was so happy I came across Ryan over at Bob Smith! He made sure to take good care of me! I would recommend anyone shopping for a beamer to visit him! You won't be let down!

Amazing salesman & experience

After leasing many Mercedes Benz automobiles, I made a major decision to go with BMW thanks to a referral from a friend. Eddie was amazing- patient, profession, and extremely knowledgeable. This was not the experience I had several years ago when I considered changing to a BMW. Not only did he spend time explaining the car & taking me for a serious test drive, but he spent 2 hours with me and my friend explaining the car.

Bob Smith BMW Rocks.! Neil Perlmutter is AWESOME

I had another fantastic experience at Bob Smith BMW. Neil Perlmutter has sold me 3 BMW's and he is such an outstanding person. He went above and beyond to get me the car that I really wanted (3 series), based on the color and accessories that were important to me. I really enjoy coming back to this dealer, as their personnel is very knowledgeable and friendly. I would highly recommend doing business with Neil. He really cares about his customers. Great job.

I Thought They Were Very Good

I bought a new car from Bob Smith recently. They got me the car I wanted and arriving at a good price was not a hassle. They totally buy into the way BMW wants things done and they do it. They are friendly and professional. I will buy from them again. Made it easy.

Great and Thorough Help

I was shopping around for a used car and found their listing online. Went in a few times to look at the car and test drive it, and finally after a week or so I was able to get it. Received great help from Neil, who kept in touch with me while I was making my decision and helped locate other cars in case the one I wanted didn't work out. I would recommend this dealership to friends and family, and look forward to the upcoming years of service with them.

cpo bmw 328i

ross enticed me into bob smith bmw as he described via phone the exact car I was looking for. The car was a cpo gem.Ross made the purchase quick and painless. His customer service was exemplary. I wil refer and buy again from ross and bob smith.

Outstanding service

Our service advisor Ken Firmin delivered excellent service. Easy, simple, loaner car given, our car was detailed too. I drive an hour from LA to Bob Smith BMW because of their consistent service.

Great Job Tig!

Go see Tig Pourian in service, he is always awesome to deal with. He takes care of me and my X5M every time! This last trip was just 2 weeks past the expiration of my warranty and he still covered most of the service needed. For everything else, he did his best to get me competitive pricing (i.e. new tires, new battery, etc). I know good pricing and service and he gave me both. Due to his efforts, Bob Smith gets all my business. Thanks Tig! PS: Hey Bob, give Tig a raise!

My 2014 BMW i3 Amazing Vehicle! Awesome Dealer!

To Bob Smith BMW I want to thank David Prince and Dan Kras for an awesome purchase experience. David and Dan are both very kind and professional at handling the whole experience associated with the purchase of this outstanding vehicle. There was no pressure during the purchase. David was extremely knowledgable and left no question unanswered. I truly appreciated the time they spent making sure I understood all there is to know about my vehicle. I would highly recommend Bob Smith BMW to all that are looking to buy. You will leave there feeling like you are part of their family. The final deal was better then I anticipated. Thank you so much for the fantastic experience. Michael

2015 7 series lease

My salesperson ( Anthony), was knowledgeable and courtious. He didn't waste my time. Bottom line got a GREAT DEAL.

Excellent Service

It was my first time to have my car service, John was very nice and helpful on helping me. He explained everything what my car need for maintenance. Very professional and great person from start to finish he is there to assist me.

Bob Smith BMW What A Great Dealership!

Great Service Paul Simms and Megan! and thanks for that detail a nice surprise! We were at Bob Smith BMW for a Recall on our airbags (2003 325i) plus a free loan car!

Exceptional experience!!

After about a month of looking I found my dream car in CA. Within minutes of sending an email to see if it was still available I heard from Brian Mayer. It's not exactly easy to buy a car sight unseen from 1500 miles away unless you use Brian. The man knows what he is doing and provides exceptional customer service. He kept me in the loop and was essentially available 24/7 for anything I needed. I'm pretty sure he doesn't sleep! I really don't know how the process could have gone any smoother. To be fair, at this writing I haven't actually received the car yet and can't imagine having any complaints once I get it but Brian still deserves the highest marks. Ironically, we plan to move to HI in a couple of years and I expect to be buying our next cars from CA and shipping them. I would absolutely buy from Brian at Bob Smith again.

Consistent Excellence

I have purchased several vehicles from this dealership and had them serviced at this dealership and have always received superior treatment. This last, unscheduled service stop was no exception and I arrived completely confident that the issue would be resolved quickly and at reasonable expense. I was not disappointed. A shout out to Tig-he was terrific!

Exceptional service-/terrific car buying exp!

Loved working with Anthony! We live 1 1/2 hours from dealer and wanted to nail down the car/price before driving up....Anthony was on the phone with us at 10pm the night before I made the drive. Truly an exceptional car buying experience. Ask for Anthony!!!!

Excellent experience

I just lesse my 2014 428i from Bob Smith BMW and I couldn't be happier! They had the exact car I wanted and their terms couldn't be beat. I was in and out in no time at all. Thank you for your great customer service.

My bmw service

very happy and satisfied, John was great and very helpful and friendly, I would defiantly recommend my friends and family to Bob Smith BMW

X6 experience

Bought a pre certified bmw x6. What a great experience. Staff are friendly and effcient. The buying process was fast also. They explained my cars features in detail and made sure I was extremely happy before i drove off.

Everything is superb

Love everything about this place. The people, the facility, the service, everything is top notch. I've gotten multiple cars from this dealership and I've had the best experience every single time. When I go to get my car serviced Tig takes care of me every single time. You won't lose here.

Outstanding Service

This is my third BMW I've purchased from Bob Smith. Outstanding service, nice employees, easy transaction and beautiful facility. Bob Smith makes buying car easy;)

Excellent Customer Service by Ken Firmin!

Referred to Bob Smith by a good friend of mine for service. Ken Firmin went above and beyond to make sure I was taken care of. Ken provided excellent customer service and I was very impressed. Clearly explained to him what was going on with the car and what needed to be done and he did everything in his power to make sure I walked out with a big smile on my face. Thanks Ken for all your hard work. I definitely recommend Ken in Service. He's the best hands down! -Ron V.

Easy to deal with, professional

Great place to buy a BMW! The staff is friendly and professional!

Bob Smith Calabasas Offeres Top-Notch Service

Please see Anthony Fagundes or Michael Ball for your next purchase or lease in a BMW... They are really helpful and great to work with...

Beast auto leasing experience!

This dealership really made me feel special. Everyone is so helpful and kind. So very glad I leased my new car from them.

Love My Car!

I absolutely LOVE this dealership. Not only are the cars in excellent condition (New and/or used), but the service is wonderful. The sales consultant are very present and the Financing staff is willing to help/work with you. Go TO BOB SMITH BMW :-)

Bob Smith BMW - Greg Huber -sales

The car buying process was made much easier with Greg Huber at Bob Smith BMW. The facilities at Bob Smith showroom were impressive. Through the internet we did a lot of the work in advance and it made the process quicker and much less painful than the last car I purchased. Greg was efficient and positive (great sense of humor) in his approach to our car purchase and helped us get exactly what we wanted in options and colors. He was very thorough in briefing us on all the options and how they worked. The technology of the BMW is outstanding. I am just learning.......fantastic service. Highly recommend Greg Huber at Bob Smith BMW.

MY FIRST BMW!!!! And it was a great experience!!!

Great service! Collaborative.. ease of help and willingness to help. No hard driving sales tactics, while keep integrity of the numbers and cars. Just GREAT! Greg Huber was fantastic!!

Great service and very nice staff

Perfect customer service. I am really glad to come to that dealership, Thanks John

5 Stars All The Way

Hats off to the first NO PRESSURE sales force. I merely stopped by to check out the color of a car (that I was about to buy elsewhere). When I told approaching salesman "Hovik" of my intentions and that I was NOT going to be buying from them and that I already had a deal elsewhere, Hovik simply responded "no problem" let me show you the color and said not to feel as if I was wasting his time. He even wished me well. I offered him information about my other deal and he simply said it sounded good and asked if I wanted him to see if he could do better. SURE, WHY NOT I thought but I was pretty sure he could not do better for me....but he was so so nice, I thought I would at least let him try. If saving $27.00 a month on a 36 month lease is a good thing ( saving $972 ), then I did well at Bob Smith... And Hovik IS THE MAN. Ask for him directly!

Worst car purchase experience ever

I purchased my last 3 cars (all new), a Ford Mustang, a Toyota 4Runner, and a Volvo XC60, in the last 10 years through internet price negotiation. In all 3 occasions, I communicated with the internet staffs at the car dealers first to settle on a car price, and then went to the dealership to pick up the car and sign the necessary paperworks. From time to time, the salesmen would try to sell me additional stuffs, which was annoying, but I understood they were trying to make a few dollars more on the sale and I have no problem with that.My good experience with internet car purchase was stopped cold when I ran into these guys at Bob Smith BMW. The story started when I saw an X1 in the new car inventory on Bob Smith's web site. I put in an offer and received a callback from Brian Mayer promptly. I explained to him that I was in Arkansas and I'm purchasing the X1 for my wife in LA. I informed him that I already had a quote for an identical X1 from another BMW dealership in Ventura County and said my offer was based on that quote. In addition, I told him my wife drives a Toyota 4Runner and asked him to commit to a certain tradein value. Brian said he will definitely beat the Ventura County's offer.A few days later, my wife drove her 4Runner to Bob Smith, thinking that she will trade in the 4Runner, sign the necessary paperworks, and pay cash for the X1. Her first surprise came when Brian tried to sell her another X1, a used one. My wife called me from the dealership and I told Brian through Facetime in no uncertain term that I have NO interest in the used car. Next came the worst salesman I believe I've ever met, Paul Nema. The first thing Nema tried was to pretend that my previous internet negotiation with Brian never happened. Instead, he was going to re-negotiate the whole deal, and he started this by telling me how much less he thinks the 4Runner is worth. Now, Brian asked for and I emailed him the VIN of the 4Runner a few days before my wife's visit and he also knew that we bought the car new, and it was kept in top shape throughout the years by the Toyota dealership at Marina Del Ray. On top of that, I told Brian what I wanted for the tradein in my email. But Nema refused to listen. Throughout the next 1hr or so of negotiation through Facetime, Nema joked (he asked me if I like coffee???), berated our offer for the X1 (even though I forwarded him the offer from the Ventura County dealer), and when I continued to refer to Brian's promise that he would beat the other offer, he told my wife how unreasonable I was and she should just purchase the car since she had the check book. And by the way, Nema's offer was $3,000 more than the offer from the Ventura County dealership. Perhaps Nema thought we were country hicks from Arkansas, and can't do math (I'm a Mechanical Engineering Professor and spent 4 years at UCLA previously as a researcher)At the end, both my wife and I had had enough of Nema and she left Bob Smith feeling sickened by the whole ordeal. The funniest (or the saddest) thing was she never saw the car she went to buy because they never showed it to her. To be fair, since my experience with Bob Smith was limited to Nema and Brian, I cannot condemn the whole dealership based on this single incident. Also, who knows, Nema and Brian can be the best people away from work. But, what I can say for sure is that I will never go back to Bob Smith again for anything because I refuse to do business with anyone who wants to play games with me.

Excellent

We have bought numerous vehicles from multiple dealerships in the last 15 years but never received the type of customer service that we did from Bob Smith BMW. The staff at Bob Smith BMW are amazing. They were there for every step of the sale, they made it extremely easy for us. Thank you and we will be back to get another car.

Great customer service, good vibes

David Prince was very helpful. He thoroughly answered all my questions. He was patient and very knowledgeable. Everyone seemed friendly and hospitable while I waited for the financing part of the deal. I would definitely recommend this dealership to my family and friends.

Great customer service and desire to earn my bus.

I would have to say this was the least painful car buying experience ever. I reached out to them via the Internet and Brian Mayers was quick to get back to me. He was so friendly and knowledgeable. This was my first luxury car buying experience and it was painless. Brian educated me on the models, showed me price points and made me feel at home. Paul asked me what it would take to earn my business and I told him I wasn't ready yet, however, Paul made it happen. He wanted my business on my terms. He spoke to BMW financial and got me approved. The girl in finance was super nice and explained everything in detail and was more than happy to answer questions, even though they were closed. I loved the customer service and the sales team. I would HIGHLY recommend Bob Smith for your next or first BMW purchase/lease.

Great Service experience!

First time at Bob Smith BMW. Scheduling a car services is very covenient!! They took care of my X3. Thanks to Paul Simms!

Amazing customer service from ALL staff

Found the perfect car in stock via Cars.com - Phoned the dealer and made an appointment that same day. When we pulled up the car was ready and waiting for a test drive. You couldn't find a better dealer to take a test drive from - Winding roads, beautiful scenery - it really makes the experience amazing and allows you to push the BMWs to their max. After the test drive we immediately moved on to negotiating and financing. There was no back and forth. They valued OUR time and you could see they were the moving objects, we just had to sit back and make an informed decision. By the time we finished the dealer was literally closed (lights off, doors locked) and the sales person STILL was providing amazing customer service from a dark lot. Other observations - The support personnel (one of the cleaners/porters) was very generous and attentive while sales & finance worked their parts. Never ignore the 'behind the scenes' people - you could tell people at this dealer have big hearts.

Our 4th BMW from Bob Smith Calabasas in 5 years.

We had a great experience with leasing this car. Anthony and David took great care of us. They were very patient and made the entire process enjoyable.

Great Service

Reza was great in taking care of my car. They detailed my car while they did the oil change. They always give your a great loaner. Very happy with the experience.

Excellent dealer!

This is a great dealer! My salesperson Neil and the rest of the Bob Smith team were very professional and courteous.

Top Notch Service

I was promptly greeted upon pulling into the service dept. Explained my concerns to the service advisor. After being supplied with a rental while my car was being looked at I then went About my day. That afternoon I received a call advising my car was ready. Dealing with car issues is never fun but everyone I came in contact with at Bob Smith defiantly made it better!

Upsetting Service Experience With Bob Smith BMW

My family members and I were 30+ year customers of Bob Smith BMW in Calabasas, CA. We've bought/leased 10+ cars from them over the years. And I've just come through a really eye-opening ordeal with them that left me without use of my car for two weeks.Beware of Bob Smith BMW and their service dept. and how you will be treated by management, even though they admit in writing that the entire service department was clearly in the wrong with a gross misdiagnosis.Here's the story:I towed in my 2006 X3 on February 10th as it wouldn't start. Was told without any empirical data that my rings were shot -- which is why the engine, with just under 80,000 miles, suddenly had zero compression. The car had just passed the CA Smog Test the week before. Rings don't just suddenly wear out.Was told by my Bob Smith BMW service rep that I could either replace the engine ($13,000 plus cost of diagnostics of $2000, total $15,000) and BMW might kick some money in, or I could buy a new car. I looked into buying a new car. Even "built one" on BMWusa.com and spoke to a sales rep for quite a while based on Bob Smith BMW's say-so that my engine was dead!But something didn't feel right. After repeated calls, and three emails for the GM Catherine Smith to email/call me back -- as she was out of town, we agreed to meet.For nearly four days Bob Smith BMW's service department maintained it was the rings and that my engine was dead. I didn't buy it and told them so. And suddenly on the fourth day (2/13) that they had my car, the engine suddenly had compression again. I towed it out of Bob Smith BMW to another mechanic for an independent review. Gio's Automotive looked at the car, tested it, and verified that I had 165psi across all cylinders, and drove it for hundreds of miles. No compression problem then or now, almost two months later. But I sure seemingly had a compression problem for four days while it was at Bob Smith BMW. And they still can't even tell me how my car suddenly regained compression, but they were sure it was the rings.The GM at Bob Smith BMW, Catherine Smith wrote me: "I am completely horrified and disappointed by the experience you have had with our service department. This is the antithesis of the quality of care we strive to provide. I am very sorry to say the least." Bob Smith BMW owner Tim Smith wrote: "While it may appear to you that you don't matter, nothing could be further from the truth. The problem here is, aside from the fact that some serious mistakes were made, there still remain areas that have no clear answers. One thing is for sure, we have a broken customer. Not one who just arrived on the scene last week, but one with whom we have shared repeated experiences for thirty years and ten or so BMWs."Bob Smith BMW clearly acknowledged that they have a big problem with how I've been treated.What would have happened if I'd not questioned the misdiagnosis and bought a new car? No one at Bob Smith BMW would have ever spent another minute on my 2006 X3. We'd never known that the engine actually still worked. Bob Smith BMW did nothing in the way of repairs, just diagnostics.What did Bob Smith BMW offer to do for me following a very serious misdiagnosis? Two very pleasant face to face meetings -- never any anger on either side. At the first meeting Catherine did offer me an opportunity to help me into a new car. No specifics, but a nice start! Told them I needed some time to consider.However, when I didn't jump at that immediately, and following a meeting at my office with Tim Smith and a followup letter from me suggesting they simply put me into a new car, it all came to a big abrupt halt.Tim Smith wrote: "That's not going to happen. I'm happy to explain in a phone conversation."A phone call took place where Tim pulled the offer of helping me into a new car off the table and basically told me "you go your way and I'll go mine."What? No negotiation at all? Is that how you treat a 30-year customer, who never once got angry, and who probably would buy/lease another 5-7+ cars in the years ahead if he'd been treated with some care and respect?So, if you are a Bob Smith BMW customer, beware when they tell you that your car needs costly repairs. Do your homework!And instead of seeing this through with a calm customer who wanted to solve this, they told me -- we don't want your business. There are now three things I know:1) I'm happy driving my 2006 X3 that still runs fine.2) I have no car payments as I wasn't mislead into buying a new car or engine.3) I know that I won't shop at Bob Smith BMW ever again.Please, read this and pass it along to your fellow BMW owners before they make a costly mistake and accept the diagnosis of an expensive repair at Bob Smith BMW, or elsewhere for that matter.

Great service, expertise & deals!

Paul Nemo, of Bob Smith BMW, was the ultimate in salesmanship, knowledge and patience! I had purchased a BMW 7 Series here, prior to this experience, and returned to buy another for our business. Not only did Paul move mountains and teams of people to get me a great deal, but was the consummate professional all around. I would definitely recommend him and Bob Smith's!

Welcoming Dealership with Knowledgeable Salesmen

The absolute best car buying experience I have ever had, and I've been through plenty. I made an appointment at the dealership on the phone with Anthony (I think he's an internet sales guy, not sure) and as soon as I walked in he was there. He passed me off to one of his sales guys--JC--and JC is really the one who made this the easiest purchase I've ever made. JC patiently explained the car's--a 328i M-Sport coupe--features and sat through THREE test drives without once getting impatient or pushy. It's not every day you get that kind of treatment and it really builds a lot of trust with the dealership. That's why I didn't bother with any cheap negotiation tactics and trusted that the dealership priced the car more than fairly (it was a steal). To top it off, Eddie (my finance guy) went through the paperwork so quickly and efficiently that I was out of his office before I could finish my lunch (I was hungry). Prior to this purchase I had a really unfortunate experience with a BMW dealership in Ontario and this time around JC and Bob Smith really built that trust back up; Enough for me to say I'm definitely coming back for my next BMW!

A Dealer That Knows How to Do Things the Right Way

I bought a demo unit 1er not even a month ago, but, it being my first car purchase that dealt with warranty work, I was unsure of procedures, quality, and needing to deal with a... Uh, dealer. Having been a BMW enthusiast for the past couple of years, I had an idea of the service locations where I live, and wound up visiting most of them trying to sort out and source out minor details and find some answers. This line of visits to the various BMW dealers left me completely shaken - I would not only find most of these places severely lacking in either knowledge of the products and the sort, entirely apathetic to help, or just extremely and confusingly rude. I was lied to simply and frankly a time or two. Despite meeting one or two friendly and helpful staff members at these service centers, I did find myself questioning the entire car purchase outright - not due to any fault of the car, but because of what I was finding to be a too common feeling of dissatisfaction with the people involved during warrantied ownership of it. Heck, I waited two weeks to find out what was going on the spare key that was supposedly ordered for me when I purchased the car, only to find out that, not only was it not ready, but the order had never been placed to begin with... During a visit that is an hour's worth of driving because I was unable to get through to anyone via the phone, or have any calls returned. Upsetting, to a degree. Anyway, the one dealer and service center I hadn't visited near me yet, Bob Smith BMW, was recommended to me by the mechanic who works on my older car. So, on that, I made my way there, certain to find dissatisfaction and rude staff. Well, thankfully, I found none of that. As soon as I walked through the doors, I was welcomed by friendly sales staff, a great showroom/extensions, but also an extremely helpful parts and whatnot advisor who could answer the questions other places couldn't, but actually took the time to confirm things as it applied to my car specifically. Overall, a great visit and was what made me decide to schedule my 12,000 mile service there. I'm new to the world of warranty maintenance, and was not completely sure of how it worked. When I arrived for my appointment, I was again greeted with smiles and quick service, and wound up being helped by a service advisor who calmly/patiently walked me through the process and left me feeling confident that everything was in good hands. I also, unexpectedly, discovered that I was able to rent a car free of charge via Enterprise while my car was being worked on. Which, in my opinion, beats a shuttle home or a bench to wait on for a few hours any day. I returned right when my car was being finished up, and completing the signatures for paperwork while the SA explained each item that was dealt with. I received my car, to my relief, not only in working order, but cleaner than when I dropped it off. The wash was actually fairly good, and removed a layer of dirt that was preventing me from getting to work on detailing it. Because I'm lazy, ha. A long review for such a trivial matter, yes? My cars are one of my few passions, and mean a lot to me. So trust is important to me when I leave one of them in the care of someone. Finding the right place that I could find such trust in was made easy for me after finding Bob S BMW. Everyone I met was great at putting my concerns away, and walking away afterwards entirely satisfied with the experience. Something I found very difficult with other locations. When I find myself in the market for another BMW (M2 EuroDeliv? :D), my experience thus far has made Bob Smith the first place I'd try to do business with.

Bob Smith has amazing service!

Thanks to Ken and Megan for making my service experience seamless from start to finish!

Great experience

I had a great experience leasing a BMW for my daughter. The sales people were extremly nice and even put a big red bow on the car, so that my daughter could see it when she came in! Thank you all at Bob Smith in Calabasas. Kathy

The best - go there!

Car buying can often be a stressful experience, but Bob Smith BMW and their wonderful sales associate, Ryan Bosman, were beyond amazing. I was having a very hard time deciding on a car and I came back and forth to their dealership multiple times. Each time, Ryan was friendly, accommodating, and informative. I never felt pressured and I truly felt that he was interested in getting me into the right car, as opposed to just closing a sale. Ryan even helped me out with a sticky situation with another dealership. I would wholeheartedly recommend Bob Smith and Ryan for any of your BMW needs. A+++

Marketing director

I love it !! Tiger is the best used car manager you ever going to meet ! Lori Kizirian she is great sales and leasing ! Numbers work ? Mike Ball is the MAN who will make it work !! Thank you every body !!!

We buy all my cars from Bob Smith BMW!

All the sales personal our the best! There is one that my wife and I have been following for years, David Prince. Dave has always been courteous and knows what his customer needs and wants when it comes to a high end vehicle. Always looking for the best deal for you and making you feel comfortable in the buying experience. There is no question that he can't answer when it comes to the BMW automobiles and it's products. Bob Smith BMW is the place to be when it comes to buying quality car. Great experience!

Best Dealership for a BMW, hands down

I recently purchased a Certified Pre-Owned 328i from David Prince at Bob Smith and it was the most painless and enjoyable car experience I've ever had. There was a huge selection of vehicles to choose from and each member of the staff that I interacted with was courteous and extremely knowledgable of not just BMW, but the larger luxury automotive industry as a whole. It was a great day to finally own a BMW and all future purchases will be a one stop shop for me going forward. Last but not least, just try the coffee machine, anything you can dream up with the push of a button.

The service is great at Bob Smith.

Tig Pourian helped me and answered my endless questions.I was given a loaner which I took back the following day. He called me at the time he said he would and I was very pleased with the service. The loaner was a 2014 328 I and it was awesome now I want a new B M W.

Great experience

I recently bought a used Toyota Sequoia from Larry Shapiro at Bob Smith BMW and had a great experience. I found the car through the internet and made the deal over the phone. I had to travel over three hours to get the car and when I arrived Larry was having the car detailed along with making sure it had a full tank of gas for my commute home. The people at Bob Smith BMW were all friendly, followed through with what they had told me on the phone, and made the process as easy as possible. I would highly recommend this dealership.

I was very pleased with the friendliness of everyone I...

I was very pleased with the friendliness of everyone I ran into at Bob Smith BMW. I started with Greg Huber as my primary contact. Greg's follow up and professionalism was top notch. Greg asked JC Reznickoff to help me with a test ride. JC was very energetic and knowledgable. After making my final decision to purchase my BMW form Bob Smith, JC took his time to ensure I was comfortable with all the bells and whistles of my new 550i. I would strongly recommend Bob Smith BMW to anyone looking for the Ultimate Driving Machine!Steve R.

Simply excellent customer service!

Whether I am dealing with sales staff, service personnel, or administrative support staff at Bob Smith BMW, I am routinely treated with respect, dignity, and kindness.

Excellent customer service!

Justin in service was excellent and he went above and beyond the call of duty!

Great customer service!

Justin in service was excellent and he went above and beyond the call of duty!

New Car Purchase

First time BMW purchase, although I have bought many cars before. This was by far the best experience. The sales people were extremely helpful and courteous, I got a superb deal without the typical back and forth. This is the best dealership I have ever visited.

As always, the service personnel at the dealership were...

As always, the service personnel at the dealership were outstanding. This time, in particular, Sue Bolger. Sue is professional, friendly, knowledgable and just a pleasure to interact with while you are there. I would highly recommend the dealership, and in particular, Sue. I can honestly say I look forward to bringing my car in for service because I know I will be greeted and treated with caring professionals. Sue gets an A+ from me!

The Best!!!!!

Great Service, the Best in town!! Thanks so much for teking care of my X5... Good Job!

First BMW

Great Service. No pressure. Very Knowledgable and personable sales rep. Mr. Larry Shapiro.

First BMW

I am new to the BMW brand and was interested in a specific model in a manual transmission (admittedly rare, especially in LA) and Bob Smith was the only dealer in town that had one to drive and look at. Ended up leasing a 320i manual which is an amazing car. Dealt with Larry in sales who was very honest, helpful and fun to work with. The finance process was the easiest I've ever had (I've purchased over a dozen cars in my life)! Even though I did not go to any other BMW dealers (as they were the only ones with the car I wanted) and so don't have another BMW dealer experience to compare, I fully recommend Bob Smith!

Easy in, easy out buying experience, great service

Bob Smith has an excellent approach to doing business. They focus on customer's needs but are not overwelming. They are quick, friendly and competitive in their prices.

Great and Fast Service

I had a service appoinment with Paul Simms Excellent and Fast Communication with the Client . Very early appointment time just after 7 am it is an extra bonus ! No waiting in line . Service advisor was fast , polite and very helpful till I got a loan car to roll out . Car was ready in couple hours . it was Cleaned and shined up :) Thank you for the smooth hours ! Ildiko Sz.

Great Car Dealer-Bob Smith (family-owned dealer)

Just purchased a beautiful pre-owned BMW from Bob Smith dealership. Customer service was excellent. No heavy pressure. Just excellent salesmanship and fair and easy transaction. Everyone was friendly and thoughtful, even the financial person "Eddie," who finalized the paperwork. The sales team was terrific, especially Neil P ! He really knows the cars and all the features and will do everything to get you a great deal and be happy with your purchase!

Ready, willing and able...

I have been doing business with Bob Smith BMW ever since I moved to SOCAL from South Jersey with my 330 Xi. Yesterday we closed a deal on my new 2014 435 i Coupe, my 5th transaction with them over the past 9 years. Two days ago I recieved a call from Natalie Medina to let me know she was interested in speaking with me about some great opportunites they could offer me to consider turning in my 2011 335 IS Convertible a few months early. I am now pleased to say, Natalie and Salman Tareen ensured I walked away in less than 24 hours after that call with an amazing driving machine, satisfied that I made the right choices in dealership, make and model while having a reather pleasant sales experience. I truly felt respected and well taken care of, especially since I have had some challenges in the past with my previous BMWs and have worked with both Natalie and Salman who helped to resolve any concerns I had in those situations. They always remember me and treat me like a VIP! Yes, I was ready, willing and able, and the team made sure my buying/financing experience was fair and efficient. Dan Kras was very pleasant and knowledgeable as well. Also want to give a shout out to Natalie Nouskajian, the Service Director, who has always made things right for me with any service concerns I have had.

Bob Smith BMW was well worth my drive...

In buying my first BMW and escaping the trongs and benefits of always driving trucks or SUV's, my experience in driving my new 3-series has been great. The service I recieved from Eddie R. (sales) was really good and the quality of my overall experience with him and Matt was the best. I know it's often said but they really went "out of their way" in ensuring that I was comfortable and that my numbers were suitable. With my drive being one coming from the L.A. area, it was well worth the trip in every respect. If I were in Vegas or San Diego, I would do the same all over again to lease or purchase another vehicle. Matt is the best!!! Great looking facility too...

Bob Smith bmw service dept

I took my 135i in for service and was helped with excellent customer service. Bob Smith bmw7 id a 5 star dealership.

Natalie is the best!

The whole process was easy, quick and comfortable. Look for Natalie Medina when you want to buy a car! She is very helpful and professional!

Great Internet Service

Just bought a car from Bob Smith BMW, a family owned dealership, which had a low mileage Mercedes 550SL that I was looking for. I dealt with JC Reznikoff, one of their internet salespeople, who answered my email questions even at 9:30pm when he should have been home with his family. He was a real pleasure to work with, overcoming his own personal household move to make sure that my car arrived here shortly after the paperwork was complete and overnight Fedex'd, even though I was an out of state purchaser. The entire process, including licensing, shipping and delivery went so smoothly, due to JC's inordinate attention to detail. I would recommend dealing with this car dealer, as my experience was a total pleasure.

Awesome service

Josh was my contact in service at Bob Smith BMW! He did a fantastic job from the moment I arrived to the pick up of my vehicle that same day! He is a very professional. I appreciate his friendly welcoming way.

Great Service

Had my first service at 2 years! Julia Moffa in Service took great care of me and especially my BMW328i. The vehicle is terrific, and everyone at Bob Smith is professional and customer service experts.