Bob Ross Buick GMC

2016 Buick Encore-Premium Package

Tom Spears was a great help to us in the purchase of our new car. I was able to drive other SUV styles before deciding on the Encore. I felt no pressure at any time. I was also offered a fair price for my trade-in. My wife and I like the Encore very much. We have not driven it much yet but are looking forward to doing so. It is a surprisingly smooth ride for a smaller vehicle.

Very satisfied with the whole experiance.

We were greeted quickly, and the sales people were very friendly . All our questions were answeredpromptly. It was a pleasant experience. I am totally satisfied .

Well done!

This is the second survey/review I've done and it is unchanged from my previous one. You all did a fine job of trading my money for your vehicle. The Encore was our choice after looking at most of the other suv crossovers out there. The price was fair and the service was great. If youre looking for suggestions on improvement, I would say you should include a 50.00 dinner gift card with every purchase of a new vehicle. This is a classy way to say thanks for your business. All that paperwork can make a person hungry :)

Wouldn't You Really Rather Have a Buick?

Great cars, good selection, nice people. Denise Gazall has sold me two cars so far. Who knows how many more! She's a great saleswoman.

Just a great way to spend my time buying a Buick,

Roger my salesman and Kathleen the business manager provided me with a great vehicle,great price. That evening I discovered left rear tail light was cracked. Took to service before closing,Derek the service consultant reviewed, found a replacement and I was back on the road leadingthe life of a new Buick owner. Not often do you get to join the efforts of sales, the manager andService to prove the value of your dealership. Roger, Derek and Kathleen would have lookedgood riding with me to the golf course in my new Regal the next morning.

The Only Place I Shop

I just purchased my fourth vehicle from them and can't see myself going anyplace else for my next one. Both the sales and service departments are excellent. I feel very comfortable sending my daughter there without me accompanying her.

Great Buying Experience

The salesmen I worked with are very knowledgable about Buick products. They made an effort to find a car that had everything I wanted. After purchasing a new car, Roger, my salesman, spent a lot of time going over all the features of the car and answering my questions. He got my OnStar and phone set up for me. I drove off knowing how how to operate the car.

Great Customer Service

Listened to my needs and helped me get the truck I wanted. I wouldn't buy anywhere else! If you are in the market for a new car or truck , go to Bob Ross Buick Gmc

Excellent service

We broke down on I-75 Friday night May 27th south of Cinncantti on our way to MI had to be towed to the hotel in Miamisburg Ohio, not sure what we could do on a holiday weekend...call Bob Ross Buick and spoke with the receptionist right at opening time and explained to her our situation she put us on the phone with Barry the service manager right away. Barry had our car towed to him within 1/2 hour of our call...had it pulled right into the bay to be diagnosed, the mechanic knew immediately what it was ( crack seal and valve cover) had both parts in stock and we were on our way within 1 1/2 hours a promised. Top notch service for out of towners probably never to see us again.... for locals I believe you are blessed to have them at your doorstep. Thanks Barry, Robert for entertaining us while we waited with our dog and thanks to the knowledgeable mechanic (sorry didn't get his name) that reads the bulletins and made our vacation trip a total success.

Wasn't planning on buying a car, but deal too good!

Husband stopped in to look, but we saw a car on showroom with great deal. Drove one and really liked it. He didn't get his, but I got a new car!! Love it!!

New car purchasing experience.

We has a great experience buying our new encore from Bob Ross GMC. We couldn't have gotten a better salesman than Dave. Definitely recommend!

Very East

Didn't know what car I wanted and test drove several. Salesman answered all my questions and I chose to buy from Bob Ross. Transaction could not have been easier!

excellent service

The salesmen were very polite and helpful, they made sure that we picked the SUV that we wanted, and the service was great we were highly satisfied.

2016 2500 hd

Denise, WAS ARE SALE PERSON BAR NONE the BEST.... DENISE went way above any other sales person in all my years of buyer trucks . has every done. the complete staff has been 110 percent abouve any other dealership.

Best dealer ever

Got an excellent deal with great personal service. The Terrain Denali is the perfect car for me. Salesman answered all my questions and made the purchase very easy. The owner called me to wish me a happy birthday as did the salesman.

Very good experience

My salesperson did an excellent job and made all attempts to find the suv that we wanted. I would and have recommended him to my friends .

Lease of new Buick.

Nice showroom, friendly atmosphere. The salesman and sales manager were very helpful. Test drive was very useful. Tour of facilities was pleasant.. Overall it was very good.

Time for a Change

The Acadia Denali was a perfect change that fit my desires and driving experience. Buying experience was excellent and easy. I felt no pressure to make a hurried decision and all of my questions/ concerns were addressed.

I love my Canyon!

Totally awesome! Quick, no long waits! Wonderful experience! I had started the search online and built my Canyon that I wanted! They found the only one within 500 miles and had the purchase and delivery done within 48 hours!

Old truck blew up and needed a new one fast.

Everything went fast and efficient. I knew what I wanted and they helped me with my budget. Overall experiace was greats and will definitely recommend to others.

2015 Denali XL

Tom Spears continues to do a great job for us! My wife and I are now buying our second Denali form Tom and he has been more than helpful. Very experienced and goes out of his way for his customers! We will continue to buy from Tom!

This was the second Acadia I bought from Bob Ross

This was my second experience with buying a new vehicle from Bob Ross Buick GMC and I have been more than satisfied with every aspect. Working with Jim Roark was a pleasure. He was very helpful and patient and I was completely comfortable and satisfied in making all the right decisions.Thanks to all at Bob Ross who made this purchase a great experience.Linda Moore

Tyrone Kemp made our Terrain lease a positive experience.

Tyrone Kemp was a pleasure to deal with in all aspects of the transaction. He made us feel like he was looking out for our interests. We contacted Tyrone months before we leased the Terrain, expressing our preferences in advance. He remembered and followed our advanced instructions perfectly. He did not pressure us or bother us until he had found the lease deal that we had been hoping to find. He was knowledgable about the technology of the new vehicle and very patiently explained most of the new features to my wife and I who are somewhat technologically impaired. We will find where Tyrone is working the next time we are in the market to lease a new vehicle.

My experience in purchasing my BMW X5

I was favorably impressed with the people I worked with in my shopping experience at Mercedez-Benz of Centerville. I especially appreciate the efforts of Travis Spears. I test drove a M Class Mercedes with Travis. When he followed up with me a few days later I told him that I was looking for something with more of a sporty feel. He immediately asked if I would have interest in looking at the BMW X5 that had come in on a trade. We met on that vehicle and ultimately made a deal. I also appreciate the professionalism of Kenneth Watson, who worked with me on securing a very good deal on financing. Both worked with me to very satisfactorily clear up a few minor fulfillment issues (missing second key, etc.)

The Best Car Dealership In The Entire Dayton, Ohio Area

My experience at Bob Ross Buick GMC was absolutely wonderfulWorking with my Sales Consultant Tom Spears to find the right car with the right options was easy and very comfortable, without any of the pressure that you find at many other dealerships. Tom did a great job of listening to my needs and matching those with the right vehicle. Tom also did a great job in delivering the vehicle with great explanations of all the features and functionality of the high tech dashboard. Tom was also able to quickly assist in setting up Onstar, memory for seats, mirrors, etc and bluetooth phone connectivity.Kathleen Mayer also did a wonderful job on the business end of purchasing the vehicle with great organization and correct paperwork to make the buying and financing process a breeze. She is an expert in her field and very professional. I have also enjoyed working with Barry Sullivan, David Meyer and all the other members of the Service team for their expert work and professionalism for the last 9 years as a Bob Ross Buick GMC customer for my two previous Buick Rendezvous vehicles.Jenell Ross can be proud of all these friendly folks and her entire dealership organization as together they have created and continue to sustain the best car dealership in the entire Dayton, Ohio area. Thank you for everything!Regards, Mark W. Rickert

Terrain

Kathleen and Tom we AMAZING in working with us and truly making us feel comfortable in our purchase. We would highly recommend this dealership to anyone we knowing looking to buy new our used.

Great salesmanship!

From the first foot in the parking lot to a week after we purchased our vehicle, Charles Gray was the friendliest, most accommodating sales person. We bought a Buick Enclave that was sitting on the showroom floor. He brought it out of the showroom so we could drive it. When the deal was sealed, he took us on a tour of the whole facility and introduced us to everyone. This was the cleanest, state-of-the art service department we've ever seen! Thanks to Charles Gray and Bob Ross Buick for a most pleasant experience! A week later, we are loving our Enclave!

We enjoyed our sales experience with Tom. This is the...

We enjoyed our sales experience with Tom. This is the second vehicle we have purchased from this dealership, and we were pleased both times. The Encore is fun to drive and it gets great gas mileage.

The Best Dealership in Dayton!

I leased my 2012 Acadia Denali from Bob Ross and worked with salesman, Jim Roark. What a pleasure it was! No pressure, very knowledgeable and so friendly! I knew that when my lease was up, I would head back and talk with Jim on a new vehicle. I received a letter stating Bob Ross was interested in securing used vehicles for their inventory and to contact them if interested. I did, and two days later I was in a new 2014 Acadia Denali! Had a tour of the newly remodeled dealership and met employees I may encounter in future maintenance schedules. Love the dealership, highly recommend the personnel for their honesty, friendliness and lack of pressure. Will not go anywhere else!

New purchase

This is third car we have gotten from john blakeman. We always get wonderful service.Any concerns we have are always taken care of. Thanks!

We had a problem with the dealership and Ashley Edmund,...

We had a problem with the dealership and Ashley Edmund, the internet manager, went to great lengths to satisfy and solve our problem...without going into too much detail she is definitely a gem. Hold onto her. P.S. We are also extremely impressed with Derick in the service Department!

I normally don't write reviews but I saw the other review...

I normally don't write reviews but I saw the other review posted on here and had to say something about it. I've been dealing with the Bob Ross organization for a while and can't begin to imagine how "accurate" that particular review is. I have never received anything other than the utmost professional treatment from the top down. They seem to have an attitude of at least trying to take care of the customer vs. just blowing them off. It's not easy to take care of everyone, and who knows how hard the other reviewer went off on them, but I definitely can't see them just being rude to someone without cause, if at all. I would recommend this dealership to anyone.

I took my 2006 Envoy in to have the driver side mirror...

I took my 2006 Envoy in to have the driver side mirror fixed since it fell of in my hand. I examined it and saw that the retaining clip had popped off. I tried to pop the back cover of the mirror off but couldn't without risking breaking it. So I resorted to taking it to the dealer. My wife dropped off the car for it's service appointment. The service man took one look at it came back and said it was apparent that there was impact damage to the mirror and the entire mirror assembly would need to be replaced. The car is out of warrenty (37000 miles, 1000 to late). The service man said he couldn't give us a price till he found out if the car was under warrenty but said the mirror suffered impact damage so it wouldn't be a warrenty repair anyway. My wife then called me to come talk to them since they wouldn't listen to her or tell her what a new mirror cost. I arrived to talk to the service man a little frustrated and made the mistke of saying " The idiot that looked at my car says there was apparant impact damge..." At which point he went off on me, told me not to call his people idiots, and that it was obvious there was impact damage. So I told him there couldn't be impact damage, since the mirror was fine till I tried to unfold it after moving it out of the way and it fell off in my hand. He told me it was apparant there was impact damage. I told him I didn't appreciate being called a liar. He insisted there was impact damage and I was lying. My wife then asked what a new mirror cost, and he basically said he couldn't tell me a price till they determined the extent of the impact damage. At this point I told him to bring my car around front since I had decided not to them work on it. The service man refused to return my car to me until I told him I was calling the police to report them for car theft. He then stomped off to get my car muttering under his breath a few choice words I won't repeat.True, I overreacted but the Service man was rude, and called me a liar. My wife said while she was waiting, he exploded over the phone at another customer. I guess he was having a bad day. Maybe the dismall economy and GM's uncertain future is weighing heavy on him and his future job prospects look bad, but his attutude has insured that I will never deal with this dealership again and will make every effort to stear people away from them. In a service industry you have to deal properly with irrate people, and that is doublely so when business is bad. His poor attitude has undone a lot of marketing effort and expense on the part of the dealer. Bob Ross GMC's sales staff is great but their service department needs help. 30 mins later... I see why they were insistent on impact damage now. I looked at the mirror again and a couple of the plastic tabs fell out. They broke them off trying to take it apart. All is clear now.