Bob Penkhus Volvo Mazda Volkswagen

Big order to fill

Scott made the buying process beyond easy, no hassle no pushing. Just straight forward on what he could or could not do. Scottie got me the most bang for my buck. Purchased a 2016 GTI. Love it. Car is prestine. 5 year 72k warranty and services. I can not think of one complaint about this process. I have and will continue to recommend my family and friends to this dealer and specifically to Scottie.

One of the worst customer service experiences

We arrived at 320 for our SCHEDULED appointment. I had talked to April the day before and gave her all of the vehicles we wanted to test drive. We arrived and were told to wait because they "needed to find someone to help us"... Why did they need to find someone if i had an appointment. Then Zac came to help us. He was good and helpful... At first. But then NONE of the vehicles were brought from the other locations like promised. So we viewed a toyota camry which wouldnt work with carseats and he brought around a saturn vue... He then basically dissapeared. We were at the dealership for over 4 hours waiting for one car to get there from another dealership and waiting to test drive cars. It was a big mess and the fact that Zac checked on us MAYBE 6 or 7 times was irritating. That is a long story, short. I will NEVER go to Bob Penkhus again and i recommend you run far away. We went to South Colorado Springs Nissan and were out of there with a 2011 kia sorento within 2 hours. Check them out!

Easy experience

Dealt with sales woman Corrina, she was kind, accommodating and helpful, which made buying my new car easy

Exceptional service and car!!!

Fabian was wonderful, going above and beyond what I found at other dealerships and my own expectations. He put me in my dream car at a great price and I have had no regrets from the moment I drove off the lot. I would recommend Bob Penkhus to anyone who is looking for a classy car from great people!

Sales Consultant Corinna is GREAT

Corinna was wonderful! She was informative, patient and friendly. Our experience was seamless and the process was easy. Thank you for helping us get our new suv!

Mike Hepperle

Great job. No pressure just great customer service

Our Sales Consultant, Mike Heppe was the BEST ever

Mike Hepperle is the greatest car consultant I have ever worked with. We went in and told him what we wanted and what we had to spend and with out any pressure he put us in a better car than we thought we could ever get. I would recommend Mike to anyone looking for a car. If there was a 6 star rating we would give it to Mike and Bob Penkhus.

Great service.

Needed to get car serviced on short notice. Mike took excellent care of our needs.

Fantastic Sale and Service

Steven Jones, Brian, Haus, and Mike, to use a military term, "are all keepers." In other words, they were kind, courteous, friendly, helpful, and more than willling to go out of their way to help. They were well trained and knew the product very well. Some constructive advise, Rob should have a controlled library where the sales people could get the "User's Manual" and show the different features. I believe it would be an excellent tool to assit the sales people in making the sale. I understand they are locked up for the new cars but getting the manufacturer to send a copy for employee's use with customers would be very helpful. Thanks Guys, Lee Lt. Col/USAF (Med Ret/DAV)

Fantastic servcice from zac

Zac wad great, he really worked to get me in the right vehicle. Thanks Zac.

Great Experience

My wife and I recently worked with Corinna Couchman on our purchase of a 2014 Jetta Sport wagon. She was extremely knowledgeable and proficient. Corinna's non-aggressive, friendly sales approach made for a very pleasurable experience. We will defiantly refer Corinna and Bob Penkhus to our friends and family.

Awesome service from Tim Barron

Bought a car with trade and nothing but good stuff from these guys, especially from Tim Barron def ask for him he will set you right

Love the Volvo S80, Penkhus is a good dealership

Bought my S80 in 2008. Worked with Bruce Leiva, he is a great guy. Very happy with the whole experience. I bought the lifetime oil change when I bought the car and have no regrets. The service department has improved over the years, and I think it is now the best it has ever been. Kudos to them all. I will buy my next car here too.

Purchase of used vehicle

My husband and I worked with Deon to purchase a used vehicle. We had an excellent experience with Deon! She was incredibly knowledgeable, energetic, and willing to work with us at our own pace. I appreciate the non-aggressive approach to selling us a vehicle and the dealerships wide variety of hours and availability. We would absolutely purchase a vehicle from Bob Penkhus again (especially if we could work Deon again!) thanks for all your help, we really love our new car and the confidence of knowing we got a good deal!

POST VEHICLE PURCHASE

When I was looking to purchase a new vehicle, I came to Bob Penkhus Motors to check out the Mazda3 iSport. The customer service was EXCELLENT!! The people I worked with were friendly and helpful and tried to work with me the best they could concerning pricing and vehicle information. I really felt like "family". I purchase the Mazda3 iSport with manual transmission in October and I had been really pleased with it. UNTIL I got in to start my vehicle in January 2016 - approximately 5 months after my purchase. The engine wouldn't turn over. I tried everything and even read the instructions. I finally called the service department. The woman I spoke with told me to go ahead and contact their towing contractor and have the vehicle towed in. When I talked with her the following day, she said the mechanics could find nothing wrong with my car. THEN she asked if I left any lights on!!! NO!! She said I would have to pay for the tow and the mechanics time because THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE!! I did talk with the service supervisor and told him how disappointed I was that they would blame ME because THEY couldn't find the problem. After all was said and done, I did not have to pay anything for the tow or the mechanic. They did recharge the battery. I know for a fact the vehicle had been at the lot for at least a year. It would have been nice if, instead of blaming me by insinuating I was stupid, they would have just replaced the battery. So far I have not had any problems starting my vehicle. I hope it stays that way. The Mazda rep I had worked through explained to me that is why they have a one-year warranty to cover such items and I should never have been told I would have to reimburse them for anything. This is the only Mazda dealer in town so I HAVE to go to them for warranty work. Hopefully, they will be better at customer service if I have to deal with them again. I would recommend this dealership when purchasing a vehicle, but I am not overly impressed at this point with their service.

Always Skeptical

Service department really is top notch great turn around. Highly knowledgeable and friendly service staff. We have been a customer for about a year with their service department. Did not purchase from this dealership but I think we would after dealing with them and working with a new salesperson named Hannah Bolick. I prefer the laid back, take it or leave it honest approach in sales and I am usually pretty unfriendly to salespeople as it is. We decided to test drive the newer S60 yesterday and when we arrived I did not appreciate a greeting from a young and "hungry" salesperson from across the parking lot. That sets me on edge and we would not have dealt with him at all. Then after walking inside, we met Hannah, who is just a tiny thing. I am always very skeptical when it comes to salespeople and I am a tough customer at first for sure. So it should come as no surprise when I say she was a little eager for my comfort but as I warmed up she didn't get pushy at all. When we get serious about actually buying a new Volvo, if we don't buy another BMW, and if Hannah still works there, I would be happy to give her the sale.

Total Customer Satisfaction

I purchased a used car from bob penkhus, and I had a few concerns about the car when I picked it up. However, David Stein, Fabian Vigil and the bob penkhus Team made sure that all my concerns were addressed and resolved. They really went out of their way to make a very picky customer happy. Thank you, A Very Satisfied Customer

Great buying experience and service!!

Out of all the vehicles that I have purchased through the years, in many different states and dealerships, my experience at Bob Penkhus was outstanding. Our salesman, Zac Bunz, was very professional and stayed in touch and on top of everything during the sale. That kind of customer service is getting harder and harder to find and the rest of the crew there was top notch as well. They were not pushy in any way. I initially went in to get my wife's Beetle's serviced and I bumped into Zac in the dealership. End state, they ended up having a very nice used truck at their Woodmen dealership that we were interested in. I had to go back to work, so they brought the truck back down to the Motor City location so I could come back and check it out in the evening, with no pressure to buy, no signing of any stupid form saying that "if we can make this deal, will you buy this car??!!" No harm, no foul if I didn't like it. Everything worked out, they gave us the best deal on our two trade-ins, and the whole process was just easy and pain free. Great customer service, Zac was super professional, and I would recommend him and this dealership to anyone. Thanks!

Easy Transaction

I purchase a used BMW from Zac Bunz. Super easy transaction with no games. I was in and out of the dealership with my new car within an hour. I'd purchase from them again without an hesitation.

Awesome Experience

Came in to shop for a Pre-owed vehicle and met Zac who was professional, respectful, and attentive to my needs/wants. He worked with me through the entire process and was definitely a customer advocate. I have purchased vehicles here a Bob Penkhus before, and Zac's salesmanship is why I will continue to return. Thanks Zac!!!

Very shaddy ad tactics

I drove 3 and a half hours to buy a Saturn Vue and ended up being an "As is" pre-auction car. It was the only dealership out of the 6 I was checking out that did not disclose this very important piece of information so I wasted my time thinking it was an inspected vehicle and turned down other cars when deciding what to buy through cars.com. Once there I was harassed every two minutes when I was test driving the car so I returned it without fully testing it. Needless to say I will never return.

Great dealership

This Volvo dealer is truly amazing. I am very pleased with our sales person Bruce he was very thorough iexplainsing how my new car operates. Volvo Dealership is first class as all my experiences since 1977. Service with this company is also first class.

Oil Change Motor City

Was treated very well, and appreciate good service...

1st buyer from Bob Penkhus Volvo and 1st time serv

Bruce Leiva was our outstanding sales person. Was a very easy and pleasing buying experience. Nothing like the nightmares of Mercedes. We bought the 2015 XC60 T6. Absolutely love the sporty handling and the way the seats fit your body is amazing. As for the service department, all I can say is Mike and I forget the Mgr.'s name but both are great people. Mike in particular was very professional. Explained everything very clearly and was extremely helpful. I have nothing negative to say about this dealership. Great people 100% satisfied.

Third Time Buyer!

Bob Penkus Mazda is awesome! Just purchased my third vehicle from the Powers location and had another great experience. I would recommend Bob Penkhus Mazda on Powers to everyone!

See my longtime friend and salesman Zac Bunz

Zachary was super helpful, and answered all of our questions. We will definitely be buying all of our cars from Bob penkhus.

Looking for a vehicle see The Navy Guy Zac Bunz

Zach bunz greatest car salesman in the world and I loved that he was in the military the same as me and that made the transition super smooth. Ask for this man if you wanna buy a car you won't regret it !!!!

GO SEE ZAC BUNZ!!!!

Zac Bunz is the guy to see!!! Very knowledgeable and no pressure type sales pro. Military and will help his brothers and sisters any way possible. Go see Zac!!! You won't be disappointed!

Great service!!!!

I came in about a week ago looking to replace my totaled car from the hale damage. I found what I was looking for, and they gave me a great first look at it. Gareth was knowledgeable of the car.He sold me the car in a great price and he hooked me up with a full tank too. Sadly I had to take that car back because of loan issues. I was afraid to start from scratch again. I went there telling him the problems i had with my loan and they understand me completely. They found me another car that same day and told me to give them a good price for a car. I did, and was dissapointed because i felt that the price they game me was too low for the dealership to accept. But they did. Gave me that car in a great and fair price and drove away with away with it the next day, without any penalites from the other car. His manager Matt Canales was nice enough to make me that offer for that car. They are really military friendly and understandable to your financial problems. They will present you with many options and that is really amazing!!! Overall perfection =)

Great Buying Experience

Buying a car at Bob Penkus was a great experiece. Ben, the sales person was fantastic to deal with, even delivering the car all the way into Castle Pines. I can't say enough good things, Ben was fantastic to deal with!!!

You Rock

Bob Penkhus offers excellent service in their Motor City and Powers locations. The facilities are clean and welcoming which sets a nice stage for the experience. Their service staff goes above and beyond, every single time! Truly they do! I appreciate their attention to detail, concern for my budget and overall attentiveness. Thank you guys!

Excellent Experience!

This was the most excellent, respectful car buying experience I have ever had. Ben Gallentine was very helpful and really listened to my concerns. I would definitely recommend this dealership. Customer service is excellent. Thank you!

great people

my son and i went to bob penkhus to look at a ford flex really did not like the color but liked the dark brown interior needed to get a better car for my health problems was having problems in getting a good price for the jeep i was trading in which was upside down with everyones help i was able to get the ford flex thanks everyone

Don't buy a used car here

Went to buy a car. They were using the car listed as a loaner. The miles were incorrectly listed on the ad from actual miles. It took hours before they got the vehicle to the dealership. We saw the vehicle at night; the salesperson said it was good,not so much. The next day we found a chip in the window, hole in the floorboard carpet, needed to replace the tires, no owners manual and other items as well. I had our mechanic go over the car and he said the fluids were dirty and had not been serviced well. I called the dealership and they told me I had to buy my own owners manual. do not buy a used car from this dealership. I will NEVER purchase a car from them again. Love Mazda but not Bob Penkhus.

Respectful, Caring, and Considerate

I recently went to Bob Penkhus with my husband to purchase a used vehicle. We had very specific circumstances around the loan we got from ENT, and we were upside down in our trade. We knew it was going to be very difficult, if at all possible, to find a new vehicle. Mr Charlie Allen, and salesman Paul, along with finance manager Hauss, went far above and beyond to help us not only find a vehicle, but a fully loaded, low-milage AWD SUV with a a third-row. They hit all the marks of what we were looking for and then some, as this unit has heated seats, DVD player and every option available. They spent at least 3 or 4 hours working with the bank lenders, searching inventory, evaluating our trade and taking into account our unique circumstances to find us a vehicle. As I stated earlier, we were fully prepared to walk out without a car. I am still in awe at the level of professionalism, the level of respect and dignity shown us and the overall expereince. We will always return to Bob Penkhus for all our needs. We have a teeneager ready to drive soon, and we will be certain to visit this dealership to find her a safe, reliable and affordable first vehicle. I can not express how amazing this experience was. Thank you!!!

Bought my 1st VW GTI from Ethan.

I had a great experience with Ethan at this dealership. No pressure, worked with all the issues I had and got me a sweet deal! I would recommend everyone goes see him. He will work hard for you.

Wonderful Experience

Best purchase experience in my 41 years of buying vehicles. Truly the entire staff was outstanding. Did NOT run across one employee at Bob Penkhus' Dealership that put off negative vibes. Go check them out! Bob

Pleasant buying experience.

Purchased a used vehicle, overall excellent experience.

Horrible!!!

Never buy a car from Bob Penkhus, and here's why. I came in to buy a car from them while my husband was deployed overseas, they took full advantage of this and sold me a Jeep for 23k, which I two days later had appraised at just 15k, why? Let me tell you, the roof leaks in two places, the tires need replacing, the sway bar links were loose and the alignment was off. I made them take it back, reluctantly, and VERY rudely. They messed me around for over a week, the manager is beyond rude and nothing short of a scam artist. I finally got another vehicle from them yesterday after countless phone calls and literally having to drive down there every single day to be ignored for hours and pushed around from salesman to salesman. They already have that Jeep back for sale, this time for 26k. So, beware, just don't go anywhere near them!! The manager is a piece of work, and they love to bully people into service warranties they don't want, with the threat of not closing the deal otherwise. To top it off, their 165 point "inspection" is a 5 minute look over and they do the bare minimum, to include selling tires that already need replaced immediately. Stay far away!!!

Great Dealership!!!

The sales people were very helpful looking at different financing ways of getting a car. Very easy to work with. Very good communicators and a high integrity throughout this dealership. I would recommend anyone to go their next vehicle at this dealership. Great selection of new and used vehicles!!!! Dan Olson

Great service

I spoke to Amanda through email when inquiring about a vehicle. I got a surprisingly fast response and was very satisfied with my conversation with her. Unfortunately they sold the truck before I came down to look at it, she also notified me right away which I really appreciated instead of waiting for me to arrive like most dealers do. I am watching their inventory for what I am looking for and so is Amanda.

Great experience

Best experience! Knowledgable sales team. Honest and professional. Leased two cars! I will tell everyone I know that Bob Penkhus dealership is the place to go if you want a great deal and a great buying experience! I got to meet everyone! Thanks again!! SFS

Excellent experience

We had no intention on purchasing a vehicle at this dealership! We stopped to do a test drive at Bob Penkhus to save time. We had plans that afternoon to actually make a purchase at another dealership. Well we did a test drive, leased a car! We had such an awesome experience we got to meet the numbers guy! You know the one that hides behind the curtain! We were engaged with Joseph and Paul savvy professional, honest and knowledgable sales team, Scott, Charlie, Tad and Robby!!!! Wow!!! They were so unbelievable I decided I want a car too! Ha! We leased not one but two vehicles!!!! We have leased many cars with many dealerships in Colorado Springs I have always said Phil Winslow BMW had the BEST buying experience now we proudly want to tell everyone we know that Bob Penkhus is spot on! We will always buy at his dealership!!! What a great place! Great people! Their Motto..." Make the customer happy" we are so happy!! Thank you Bob Penkhus for making us apart of your family!!!

Conscientious

I called about a car and they called me back right away. The car was already sold but they have kept me in the loop looking for another car that meets my requirements. They are friendly and professional. I live an hour and a half away from them and they are sure to not have me drive there if the car does not meet my needs. I would recommend them to my friends.They are still looking for a car for me and I would purchase from them.

Called for information on a used car

Called to get more information on a car that was advertised. The salesman called me back within a few hours. He was sitting in the car had it running and explained to me the options and condition of interior and exterior. I did not purchase the car but was impressed with the callback. It has been my experience that the dealer won't tell you much about a car they want to get you to come in and look at it. this callback saved me a trip due to the lack of an option that I required. Very impressed would go to that dealer again.

Bought an Superb Used Volvo

It was certainly worth my time to venture out of the Denver car sales venues. The vehicles I had requested to see were available, and the salesperson was knowledgeable and nice to deal with. Great buying experience!