Bob Moore Kia Northwest

EXCELLENT

General Manager, George Miller and Finance Manager, Willie Bones...I cannot thank you both enough for going way above and beyond to make an extremely unhappy customer one of your greatest cheerleaders. It means more than you know. Sales...Keegan Murphy and Tony Cornelius I appreciate your patience and kind words in my car buying process as well. THANK YOU ALL!!

EXCELLENT

General Manager, George Miller and Finance Manager, Willie Bones...I cannot thank you both enough for going way above and beyond to make an extremely unhappy customer one of your greatest cheerleaders. It means more than you know. Sales...Keegan Murphy and Tony Cornelius I appreciate your patience and kind words in my car buying process as well. THANK YOU ALL!!

Mr. Donnie E. Washington

The best experience and friendliest sales staff i have ever seen. this was my third new car bought from Bob Moore group, William was by far the best sales person i could have gotten. The whole KIA group went far beyond and above to make us happy. Thanks to you all Donnie & Kristy Washington

Great experience!

Love my new car. Salesman was very friendly, patient, and answered all my questions before we even started the sales process.

Bob moore kia

George was a great manager and the reason I left with a new Kia. Also TC was an awesome salesman to help me pick out a car. Eric in finance was straight forward and to the point. Which I liked.. Thank you bob moore kia for your great buying experience.

Love my Soul

The buying process at Bob Moore Kia was super easy. There was a problem with the original Soul I picked out but they worked quickly to get another that was even better. Josiah was very helpful through the entire process and W. Bones went above and beyond to get me the best financing available. I absolutely love my Soul.

Love my Soul!

My sales person, Nathan Stark, went to great links to find the perfect car for me. I highly recommend both Nathan and Bob Moore Kia!

Bob Moore Kia in Oklahoma City

Nathan was the best! He was very helpful and patient with me when I changed my mind or wanted to see a different vehicle. Final decision made and very happy with my new vehicle.

Nathan at Bob Moore Kia was great

Nathan at Bob Moore was great and made my car buying experience go soo smooth that I bought two Kia Souls through him in the same week.

Great buying experience!!!

My buying experience at Bob Moore Kia was quick, no pressure and I am extremely pleased with my purchase.

Great!!

I was tired of the run arounder and the shady tactics other dealers try. Bob Moore helped me with exactly wanted I wanted with no hassle!

Awesome

The service at bob Moore was excellent I love the two 2015 kia optima I got and couldn't be happier and reccomebd T.C. As a car salesman because he is the best thing since popcorn.

Great sales team

The salesman was friendly and knowledgable and the sales manager was very nice and Very helpful with the entire process.

They actually listen!

This dealer and salesman (Chase) actually listened to what we wanted and worked hard to meet our requests. Chase was knowledgable and helpful. Best experience we have ever had buying a car. Thank you!

Nobody takes responsibility for this dealerships mistake.

I purchased a Kia Soul 2 yrs ago at the Bob Moore Kia dealership in Edmond, which is now Kyle Hill Kia. When I bought my car I had to make several trips to sign or resign paperwork that was not done correctly or at all. At one point they redid my whole contract and again I had to make another trip to sign. Well, apparently when my paperwork was redone they left something out. I had purchased the wheel and tire package which allows you to have full coverage on both. Back in April of 2015 I went to have my rims redone with no issues, no problem. Same day service. Well, it was time to have it done again almost a year later so I tool it to what is now Kyle Hill because the Bob Moore on nw hi way is not real convenient especially when you have to leave your car for a couple of days, just to get the rims done. It was the same in Edmond but easier to do. I dropped my car on a Monday expecting to pick it up the next day. Finally after 5 days I get a call saying my wheels are done and they then decide I do not have the wheel and tire coverage, even tho they could see I had it done previously. Although most of my paperwork was in transit to Bob Moore, NW Expressway. Well it all came down to my word against theirs because some how that coverage got left off the 2nd time I had to go in to resign paperwork. It didn't matter that it showed I had it done before with no expense to me. No one ever told me I did not have the coverage. But why was it paid for last year?? All I heard was, if you would have brought it here, Bob Moore, NW Expressway we could cover it for you. I'm sorry, is it still not Bob Moore????? Are you not fixing to have my paperwork??? I ended up having to pay $200.00 for something I would have never had done if I knew there was yet another screw up in my paperwork. This was very upsetting to me and even more upsetting that no one was willing to make it right. This is my 4th Kia, the last 2 purchased from Bob Moore. I'm still in shock that they had no desire to make it right when the proof was in the paperwork. They did not care that their mistake was costing me $200. I will never deal with them again. Poor customer service

Excellent experience from start to finish.

Everyone was extremely knowledgeable, professional and courteous. William Baylock met us in the parking lot and guided us through the entire process. He was the best salesman we have dealt with period. Mark and Zach were also great in the process. Excellent buying experience.

Won't pay off trade

Traded my truck in and dealer still hasn't paid my truck off. Asked what's taking so long to pay my truck off and was told to make the payment on a truck I don't own. Now I have to buy a tag, make a payment on a truck I don't have anymore and deal with collection calls about my old truck

Best experience ever

I have bought a lot of new vehicles over the course of my life. I have to say this was the best experience by far. Allen was amazing. I would recommend him to anyone wanting to purchase a vehicle. The finance department was just as accommodating. Will definitely go back when ready to purchase another.

Bad service

I did here survey and they didn't like what I had to say so when it came time for my appointment after they had told me I would have a loaner car they informed me they wouldn't give me a loaner car cause I have them a bad survey..

Not all the details were revealed

Found a Jeep Patriot Bob Moore was advertising on Craigslist. I live 3 hours north of OKC, so pretty much worked out a deal on the phone based on the pictures and the salesman description. Drove the 3 hours only to find hail damage and a broken windshield. Went ahead and work out a purchase price only to have to wait an hour for the finance dept to take my check. Get the car home and two days later it dies right in the middle of traffic and now the check engine light is on. They supposedly preformed a 100 point check. Not very impressed

Great Service

James was very nice and not pushie and the gye that was in the sells office finishing my sell was very pleasant.

Very pleasant sales man

Our salesman (Alan) was very pleasant to deal with, he was so informative and very funny. This gentleman took the extra time to answer all my crazy questions with a bit of humor and always a smile. He will be the reason my family continues to buy from Bob Moore in the future.

Great ExperienceBob

Bob Moore Kia is the only place I will ever buy another vehicle. When I went in, I was so stressed, I had been to other dealerships while shopping for a new vehicle, and everyone of them had made it an unpleasant experience, Wow, was Bob Moore Kia a different experience. Within 5 minutes of walking onto the lot, I knew that this was going to be the place I buy my new car. The salesman Nick Cook was so helpful, and Dante in finance made everything so easy for me. I would recommend Bob Moore Kia to anyone looking to purchase a car. They go above and beyond to make sure you get what you want, at a price you can afford.

Kia Soul #2

Husband and I went to have both of our Kia's serviced by a wonderful staff. Then we were introduced to the sales team after showing some interest in trading in our current Kia Soul. After a wonderful hassle free experience with our Salesman, Will we decided to trade in our vehicle. The finance team was just as great in assisting us to achieve a reasonable contract. We will definitely be back to purchase in the future rather than going to Norman.

Great Experience!!!

My salesman, Will Bones, was extremely professional and willing to work with me on the price. I went in for an oil change and walked out with a brand new car. I would recommend this dealership to anyone as well as my salesman. Overall, great experience.

Mike Jweid. I love my car

William and the manager staff took care of me like a brother

Great service!

They have always been able to answer question I have and are able to get me in and out fast.

Enjoy being lied to?

We saw a car online, and we were talking to a guy online about the price. We finally got a great price. Surprise, surprise when we got to the dealership, the price we were told was a "mistake". They lied just to get us down there. We should have run then, but we didn't. After some dealing (still not as good as they originally said), we purchased the car. What they didn't tell us was that it didn't come with a key fob. This is was a car with electric everything, so I just assumed it would have a key fob. Our sales guy said he would ask his manager about it, but we haven't heard anything over 2 months later. I'm sure we won't since they already got our business. Go here if you enjoy being lied to.

Liars

Never go here. They told me they only had 3 cars I could buy and that this was my last chance to buy so I better take their deal. All lies. And of course after I fell for it and bought a car they wouldn't take it back or do anything to make the deal right. Their philosophy is sell the customer any car and then get them out the door..

Worst Ever

Came in for a transmission evaluation. Asked them to test the transmission control module and two sensors. After an hour and a half they had tested nothing. Their tech drove the car and came back to say that it needed a new transmission. He said that they would test more but there was a $90/hour charge for him to do what I came and asked for from the beginning. Will never go back and will never recommend them.

Buy from these guys

I bought my car online. Got a great price and am very happy.

Collision Center: Trustworthy, Helpful, and Fun

My superior rating was earned by the exceptional service and repair work done yesterday on my Jeep Wrangler Unlimited. Warren Sanderson provided me with perhaps the best analysis and helpful suggestions of any collision estimator I've worked with in recent memory. He went out of his way to help me make the right decisions regarding repairs and saving money without sacrificing safety. You can't find a nicer person to deal with when it comes to delivering swift, thorough, and knowledgeable collision service. Just go in and see him, tell him the whole story, and watch how his years of experience (and good humor) come rolling out. Highly recommended.

Excellent Service!

I went to Bob Moore Kia in search for a new car. I was going for the new Kia Optima when we arrived we were greeted by John Doughty. He came up to us with a great attitude adn he was training a guy, he was kink to ask if it was ok if he followed along. We were fine with it. I am a picky person and he showed me all the Optima's and I didn't like them. He was very patient with me and made sure I found the car I wanted. He showed me the Forte and I fell in love. The bad thing was that they didn't have the color of car I wanted but were willing to bring it to me. I told them if I didn't find the car it wasn't meant to be. He did the best he could to get me the car I wanted. after a few hours we found my dream car! I got what I wanted and he made sure I was satisfied! I was driving off the lot with my new car! I had a great experience with this company. The last time I purchased a car I had a horrible experience and we were scared it was a repeat. We were wrong! It was a 360 and I'm glad we came! The next day I went back to retint my car and the service was great! John was there and made sure I was attended correctly. He would check on service to make sure I wasn't waiting a long time. I HIGHLY recommend Bob Moore Kia if your interested for a Kia. I RECOMMEND John Doughty to any of ya who are interested to get a new car!

Ryan Shaff was the first salesman I worked with. I was...

Ryan Shaff was the first salesman I worked with. I was kooking for a Kia Soul. I knew from test driving the Kia Soul that it was just a box on wheels.You can hear and feel every crack on the road. Rough ride! And no cargo space. So I know the manufacuring cost is low.All I wanted was a cute car with a personality ( Kia Soul ).I decided that I would buy a Kia Soul and dress it up with all you had to offer. Ryan Shaffs manager quoted me a price of 24,900 dollars for a Dune loaded Kia Soul. That was way to high. Finally we get to 22,900 and I trade in my 2004 PT Cruiser worth 1,500.When I went to my bank to get the 22,900 I was informed that a fully loaded Kia Soul was worth 23,175.I told Ryan Shaff and his manager that I was not happy with the price. But, I had singhed the P.O. ( entrapment )!I feel like you made me pay 2,000 over sticker price. You should give me my PT Cruiser back and 500 dollars. I feel SWINDLED.

In spite of the unpleasant experiences of my sons'...

In spite of the unpleasant experiences of my sons' recent visits to Bob Moore Kia, I stopped to look at new cars. We had been customers at Bob Moore dealerships for over twenty years and always very happy with sales and service. The salesman who greeted me was neither pleasant nor interested in selling a car to fit my requests. High pressure does not always sell cars. Women do drive cars and often are equally, sometimes more, as knowledgeable as men. I was not treated in this manner until Fred entered the office. Through his conversation, people skills and expertise I decided to consider a Kia Rio from this dealership. I returned home, did some research; decided to purchase. The finance officer was quite young and new and refused to put my name as primary owner of the vehicle. My husband of forty-three years had accompanied me. A few days later we were contacted to return to sign papers that had been forgotten. I went alone only to discover that the papers had been signed just not located in the file folder. There was a question about the Resist-all treatment. The car was not properly detailed at time at time of delivery; I returned at a later date for a more complete detail. Overall I would not give an enthusiastic recommendation to this dealership. I would also not give a completely negative review either. All difficulties can be rectified.

We bought our first Kia (2013 Forte Koupe) in October of...

We bought our first Kia (2013 Forte Koupe) in October of 2011. John D. was amazing with his knowledge of the vehicles and the company itself. He was very laid back, friendly and never once tried to push us into something we didn't want. He was interested in our lifestyle and our family to make sure that we got exactly what we wanted and needed... even giving us his personal cell phone number should we ever have a problem. Financing was a breeze with Richard since we were already pre-approved through our bank and even though I was very ill with pneumonia, I was very pleased with how quickly all the paperwork was completed. They even allowed me to lay down on the sofa in the back through the majority of it. We were never pressured to buy all the warranty options that were offered either. It was just so easy.Buying the Forte was such a wonderful experience that when we decided we needed to buy another vehicle, we gave John D. a call. My husband met with him on Friday and spent several hours going over different vehicles. John even took my husband and oldest son out to breakfast! So on Saturday(01/26/2013) after I got off work, we gave John a call to see if he was available to meet with us and he made a special trip to the dealership to do so. He showed me what he and my husband had looked at, explaining in extreme detail all the pro's and cons about each vehicle. Once I settled on the Soul... we test drove each level. Base, Plus and Exclaim. He was fully knowledgeable about each model, showing me each feature and how they worked. What I loved best is that he remembered my first name, my kids' names, ages etc. John treated us like family not just a sale that he wanted to make. Once I decided on which vehicle I wanted... John D. took off to make sure the car was ready for us. He actually even re-detailed because the detail guys missed some stuff and he cleaned the windows again because there were visible streaks. Finance went easy despite them having technical issues with the printers... some pressure techniques on the extras that were a tad annoying but nothing that would put me off from buying another car from Bob Moore Kia.Overall... we have had the most excellent experiences with Bob Moore Kia and couldn't be happier with our vehicles.

I wanted to get out of a two car payment and decided to...

I wanted to get out of a two car payment and decided to stop and look at an optima. After test driving one my wife and I decided to go ahead and get one if they could get us out of the two car payments we were making. We traded both vehicles for one. William was very knowledgeable about all cars on lot. We could not decide whether to get a black one or a white one. William told my wife that the white one in his opion had more personality (which we thought so also). We settled on that and went in to see Richard Battles the finance man. Richard was a hoot. My wife asked when will the first payment be do, and with out missing a beat Richard said tomorrow. Had her going. I was rolling on the inside. It took longer than I would have liked, but that was are fault...

All the of the guys were amazing. Tonya found the car...

All the of the guys were amazing. Tonya found the car for me and it was exactly what I was looking for! Richard in finance helped me keep my payments right where I wanted them and Michael showed me the ins and outs of my car and I had a good overall experience with them!

I WOULD RECOMMEND THIS DEALERSHIP, BECAUSE OF IT'S NON...

I WOULD RECOMMEND THIS DEALERSHIP, BECAUSE OF IT'S NON PRESSURE SALES APPROACH, IT'S KNOWLEDGEABLE SALES PERSONNEL. MIKE SOURIE WAS ARE SALES PERSON, FOUND HIM TO BE PERSONABLE AND EXTREMELY WELL INFORMED. THANKS TO MIKE WE HAVE FOUND OUR KIA OPTIMA SXL TO BE EVERYTHING HE SAID IT WAS. THANK YOU MIKE. REGARDSELAYNE & DLENN

No Pressure Service

Staff at dealership was very friendly and never rush or pushed me to make a quick decision. Have been very pleased with my car buying experience.

The service before you buy the car is good but after they...

The service before you buy the car is good but after they have your money their service is crap! To get help I had to call Bob Moore Nissan. I called several times (KIA NORTHWEST DEALERSHIP) trying to get help but they always say they will call you back and never do. I love the car but i wish i would have given someone else my business.

I brought my daughter into Bob Moore Kia to buy her first...

I brought my daughter into Bob Moore Kia to buy her first car. I just want to say a big thank you to Brian Black for the attention he gave My daughter. Bob Moore Kia made her first car buying experience exceptional. If you are looking for a Kia go to Bob Moore, you will not regret it.

The salesman, John, was very nice, knowledgeable and not...

The salesman, John, was very nice, knowledgeable and not pushy, which is how they initially try to present themselves. However, the pushy and true side of them came during the finance stage. I actually was given the classic car salesman line, "You're trying to take food out of my mouth." Really? I guess they assumed that since I was a female I would be stupid enough to pay sticker price. I understand they are in the business of making money, however, during the haggling stage, when I suggested 6 free oil changes (which I found out a week later came with their car deal anyway), Anson, the finance guy, acted completely appalled saying, "Do you know how much money that is?!" Yeah. Not even a couple hundred dollars, yet you're trying to get me to give you $23,000 and you think a few free oil changes is unreasonable? Wow! You would have thought I asked him to cut the price of the car in half. We finally agreed on a price that I was satisfied with, but not before I had to go through 2 different people trying to pressure me into buying all these extra "insurances". I don't know how many times I had to say NO. Then about a week after having the car, Anson calls with another classic lying dealership strategy. "We made a mistake with the financing. We need you to come back in and resign some papers." So now my payments are higher than they initially were. All in all I amy very happy with the car. Love it! I just hate that Bob Moore Kia Northwest is the one I gave my business to. It's like having a baby that you love with a guy you now despise and regret that he's the father.

I must be in heaven because I just bought a 2013 Kia...

I must be in heaven because I just bought a 2013 Kia Optima Ex! William, my salesman, found exactly what I was looking for (style and price similar to my Saturn), but he found better. First, from my criteria he was able to drive a white Kia under the awning for me to examine in the shade. Then, during the test drive, William explained the various functions on the display. I felt at ease with his patience because I had several questions. Finally, water was offered as I went through the paperwork. From service to sales to finance, everyone was congenial, courteous, and knowledgeable about cars in general. Their humor also lightened what could have been a stressful time. William even gave me a courtesy call to see how I was doing with my Kia after I had brought it home. I am convinced this is a top rated dealership, and I am quite pleased with the performance from my Kia Optima as well as the performance of all responsible parties of the dealership.Carolyn

This was to be the first car for my daughter. Her 16th...

This was to be the first car for my daughter. Her 16th birthday is coming up in a few weeks. I had simply mentioned this during our conversations with Ryan (our salesman) that this was going to be her first car and for her 16th birthday. They had to order the car she wanted and they worked diligently to get it in by her birthday. Originally, it was not supposed to be in until 10 days after her birthday. But, they found one and traded with another dealer to get one in early. When we showed up, Ryan had put her name in big letters across the windshield with a "Congratulations" sign and a big red bow. Wow! Over the top and totally unexpected! It added to the already exciting moment. She was thrilled. This was one simple example of the extra effort they put in to making your car buying experience a good one. She could have bought her car at another dealership. Trust me, we looked around. Even as far as Dallas, TX. But, the price and the quality and kindness of the sales and service staff at Bob Moore KIA NW is what made us decide to purchase her car from them. They truly, Cant Be Beat! So if you need a car, look every where else first, because once you go to Bob Moore KIA NW, you will realize the deal you are getting. Both with the price and the extra effort from the salesperson.Dr. Joe

This place was excellent. John was very friendly and...

This place was excellent. John was very friendly and honest about everything. He really knew what he was talking about and was very good about explaining everything. This was my first time buying a car and I couldn't be happier with my car or the service I received.

Buying your first car your always a little scared because...

Buying your first car your always a little scared because you have no idea what to expect. From a lot of people i know all i heard was negative things about dealerships and how they're pushy and rude. Let me just be the first to say i had THE BEST first experience and would recommend anyone i know to go to Bob Moore Kia Northwest! Every single employee was very friendly and absolutely respectful and nice! Micheal Sourie was the employee that worked with me and helped us with everything and i can honestly say he did everything he could to get me the best deal and made it very comfortable for me on buying my first car! He knew exactly what he was talking about anytime we asked him a question and never once rushed through anything! The financial department was also very helpful in getting me the best deal and working with us! Everyone there worked their hardest on making my first experience great! My overall experince was great and ive already recommended you guys to almost everyone i know! Thank you for making it that much easier and making your customers feel comfortable! I bought a Black 2013 EX Kia Optima and i am totally in love with it! -Brooke

I have shopped around for a while to find the perfect...

I have shopped around for a while to find the perfect vehicle. When I first went to the Kia store I knew I had found that and also the best salesman. I never felt pressured to buy but was always treated with respect and friendless. I love my 2013 Kia Sorento!!!! Thank you Kia NW and thank you John Doughty!!!

On 6/26/12 : Our experience with Kia, Bob Moore on N.W....

On 6/26/12 : Our experience with Kia, Bob Moore on N.W. Expressway was exciting, experiance, with all of your staff and team worked together and we have never experiance out standing team work in buying a car. No pressure on buying the vehicle question answer taken care of. You have a loyal customer this buy was our second vehicle on a Kia Sedona. Thank you very much Micheal and Rick.Mr. & Mrs. F, Smith

No hassel and straight forward with the best deal and we...

No hassel and straight forward with the best deal and we looked at several of KIA's competitors. Came back and delt with Kia and bought a 2013 Sorento and we love it.

I was able to walk in and get great help immediately, was...

I was able to walk in and get great help immediately, was treated kindly, everyone was knowledgeable, not pressured. Walked out with a new car just a couple hours later.

This was a wonderful experience from the sales person to...

This was a wonderful experience from the sales person to the manager and finace operator and well anyone else who I came in contact with who asked if I needed water or if I had been helped

This dealership had great customer service. I had a USAA...

This dealership had great customer service. I had a USAA quote and they matched it. Friendly people all through the dealership. Would definately recommend this dealership.

The sales staff was friendly, quick and thorough on their...

The sales staff was friendly, quick and thorough on their demonstrations of the vehicles. The process was quick and painless for getting pricing and they were very easy to let me walk out the door with a price in mind and "think things through". A couple days later I called them asking for a specific version of a car I test drove and they obtained the vehicle for me, pushed me through the paperwork quite quickly, and the car was there the next day. All in all great service.

Loved the people and the experience! I had never...

Loved the people and the experience! I had never purchased a new vehicle before and they made it painless! Michael (salesman) and Blake (finance) were wonderful! I will definitely recommend Kia Northwest to family/friends and use it again if I ever need to. I love my new car!!!! Thanks guys!Go Chargers :)

Just stopped in to look at the 2012 KIA Optima. They only...

Just stopped in to look at the 2012 KIA Optima. They only had one available. A red one with the standard trim package. I love the new body styles, but said I didn't want a red car. I wanted a metallic bronze with the full premium package. two days later, they had the exact vehicle with the exact trim package I wanted(some dealers would just try to talk you into buying something already on the lot). Needless to say, paperwork went fast and easy, Rick worked hard to make sure I got the best deal possible on my trade-in and every incentive available. Ryan was also very helpful in making sure I understood all the cool new functions on the car and made himself very available for any further instructions. I've only been driving it a few days now and am more than happy. I've also gotta say, the quote I love hearing most... "That's a KIA???" Everyone loves it. If you are looking for a great looking economical fully packaged car, go see Rick Nguyen at Bob Moore KIA on NW Expressway!

Our experience with this dealer was absolutely...

Our experience with this dealer was absolutely refreshing! Ryan and the rest of the group at Bob Moore on NW Expressway made it very easy for us to get what we were looking for. My husband and I did our research before we went looking and were very specific in what we wanted. Ryan was very knowledgeable and took a real interest in our needs. We left with a great new Kia Sorento that we are very happy with! I have already recommended this dealer to several family members and friends. We will be shopping at Bob Moore again.

Great over all experience. Jeff was very helpful and...

Great over all experience. Jeff was very helpful and friendly, he was very knowledgeable and would answer any question I had. I would recommend anybody interested in buying a car to come to this location.

I had a great experience at this dealership. The salesman...

I had a great experience at this dealership. The salesman was friendly, knowledgable, and not overly aggressive. The rest of the staff made an effort to see that I was taken care of and very friendly. It was a BIG change from some of the experiences I've had at other dealers and would recommend them highly.

We had a good experience at Bob Moore Kia (NW OKC). The...

We had a good experience at Bob Moore Kia (NW OKC). The sales staff were friendly, helpful, knowledgable and not too pushy. They were very good about returning phone calls too. We ended up with a beautiful vehicle and feel that we paid a fair price.