Bob Grimm Chevrolet

Bob Grimm Chevrolet Rating

Each time I bring my car for servicing at Bob Grimm Chevrolet, all of the employees are helpful and courteous. Thank you!!

Great experience

I have been looking around for a newer used car for a few weeks, other dealerships seemed to pushy and could not reach my price point I wanted to pay monthly. Bob Grimm was not pushy at all, and we're very accommodating with my monthly price point. I would recommend Bob Grimm to anyone looking for new or used car.

Best Car Buying Experience EVER!

Buying a car goes hand in hand with getting a root canal for me. I absolutely hate it. NOT THIS TIME!. The experience was a great one. The ease of this purchase was incredibly smooth. People were great and I just can't recommend them enough. Don't waste your time at other dealerships. Choose Bob Grimm Chevrolet in Morton, IL.

Excellent Service and Fantastic Deal

I bought a used Chevy truck from Bob Grimm and got a great deal. They worked hard to get and keep my business. I've been to many dealers and this one was the best experience overall. Roger Bertschi was a pleasure to deal with and honest about everything we talked about. A must visit dealership. I'll be back when I need another vehicle.

Great experience, as always

I've been a long-time, loyal customer of Bob Grimm Chevrolet, and even though my salesperson is no longer there, my experience was as good as ever. From Roger, to Jim Martin, and all the way to Chuck Hart, it was a great experience.

Great experience

They didn't have the truck we wanted but worked hard to find one for us. Excellent service and very friendly people. Will recommend to everyone.

Top notch dealer

I bought a used Toyota Camry from Grimm. Jon Ricketts was a great salesman to deal with, and I loved the low pressure atmosphere of the dealership. They worked with me, didn't waste my time, and I was very satisfied with the outcome, and my wife loves her Toyota. I loved that they included a 90 day warranty at no additional charge. Other places just wanted to sell me an expensive warranty. I'm confident that they will stand behind you if a problem shows up, say, during the first week. (That never happens, does it?) Jim in the finance office also moved me through the process quickly.You should absolutely buy your next vehicle from Bob Grimm Chevrolet.

Great experience

I searched online for a car before I went to this dealership so I knew exactly what car I was wanting to buy when I got there. My salesman Erick was awesome, he explained the details of the car well & didn't try to push me to buy another car, that I wasnt interest in. No hassels at all. What a smoove experience I had with this place.

Love this place

They bend over backwards to give you the deal of a lifetime! Very friendly and negotiable. Thank you so much. I love my practically new car.

Awesome Sales Team

I have had a vibration problem for 24,000 miles that GM was aware of but had no solution. The Bob Grimm team went to work and went to bat for me and got it resolved with a new set of front tires. They also managed to find my wife a different option package on a vehicle like the one she was currently driving and we traded that the same week. I always talk up the Bob Grimm team when someone I know is looking to trade. They have a Great work force there and always make my visits or purchases a memorable one!!

Excellent work by David Thompson at Bob Grimm Chev

We chose the Bob Grimm Chevrolet body shop to have our car 2008 Buick Lucerne towed after our accident. Mr. David Thompson handled all of our work with the insurance company and other necessary arrangements. We are very happy with his services and Bob Grimm Chevrolet of Morton, IL.

Great Customer Service

Not only would I recommend Bob Grimm to others, but I already have. The gentleman who helped me was friendly, courteous, helpful, and most importantly was not pushy. He answered my questions, and was more than happy to walk me through various aspects of the vehicle's operation.

Low quality dealer!

I bought a used chevy truck from Grimm. Half way home the radiator blew. I eventually made it home. Jon rickets,the sales person contacted me the next day to find out how I was doing with the truck.we discussed the problem and I asked that the least he could do is let me buy a radiator for their cost,which would cost them zero,and he agreed and said he would call me back. I haven't heard from him again. Now that's a dealership that really cares about their customers. Needless to say,I won't do business there again. But I will be sure and tell all I see about my lousy experience at Bob Grimm in Morton.

Love dealing with Larry!

Bought our last two vehicles from Grimm, will go back! Price was lowest in area. Service has always been excellent. I enjoy dealing with Larry Haste.

Ready to go back again!

I appreciate the no-hassle, non-assertive sales experience. Roger was patient and never pushy. Everyone was helpful and cooperative during the entire transaction. Questions answered quickly and follow-up was on spot.

Great Service Department

A big Thank You goes out to Dan and his service team for their above and beyond help to get my corroded fuel line replaced. They were genuinely concerned about my safety, and worked very hard to get the lines replaced as fast as possible, get me a loaner car to get back and forth to work, and help work out a payment plan. He really worked to make a very difficult situation not so difficult.

Did what we asked

We had been shopping for an SUV and found one on Cars.com at Bob Grimm Chevrolet. Set up an appointment over the internet. Vehicle was in front of dealership waiting when we got there. Salesman greeted us by name as well as a welcome sticker for us in the window. We had a bad experience a few days earlier at another dealership so this was a nice arrival experience. We took it for a test drive and once returning we informed salesperson that we had financing and they did. Was not where we wanted to be manager came and talked with us about what we liked and disliked about the vehicle. No hardball selling, we talked about different things and not once did we get back doored into talking about the car. Next vehicle we will go here to look at vehicles.

Very happy with the service.

I was very happy with the service when I was looking for a truck. Everyone was very kind and helpful. I plan on Roger being my sales person from now on. I also will recommend him to my friends and family if they are looking for a vehicle. Sincerely, Dana

Backing out of warranty

Took my truck in to Bob Grimm Chevrolet Morton, Illinois for repair and paint. They said up front they had a lifetime warranty on all work and parts, so I decided to let them do the work. I went in to see how the job was going and saw they were putting used parts on my truck. I said that is a two year old truck, they said it will be fine you are covered by a lifetime warranty. Now the paint is peeling. I took it in to show them with my receipt and they said it is normal wear and tear. I said if it was normal wear and tear you would see it all over the truck. The only place the paint is peeling is where they painted over used parts,the rest of the factory paint is perfect not even a rust spot. I told them normal wear would show fade not paint peeling off.They said up front I had a lifetime warranty on work now they refuse to live up to their word. They agreed to repaint the truck if I paid half, but I should not have to since I was told all work and parts were covered for life or how long I owned the truck. When you tell someone lifetime to get the work it should be lifetime not come up with excuses when you can clearly see it was a poor work in the first place.

Roger Bertschi, a trustworthy and diligent businessman

Roger Bertschi was very helpful assisting us in purchasing out new Chevy Cruze. He was polite and answered all our questions. He was also available whenever we needed him.We love our new car!

Sales

Loved my first visit to bob grimm and have been telling family and friends if they are buying a car I highly recommend bob grimm. I got sick when I originally was suppose to go and the sales agent calles every other day to check on me...so when I got better I surprised him and went to see him...and I walked in ans he knew who I was before I could say who I was..that made me feel so welcome.

great experience at bob grimm

my first purchase from bob grimm . will deal with again . sales department was very helpful met me at the door had the truck i was interested in up front waiting for me .

excellent

It was great working with Eric. Have had no problems with the vehicle. If you need something they will take care of what you need. Will buy from them again

Excellent Service!

The service adviser did an excellent job of explaining to me what servicing my car may need in the near future, and how much it will approximately cost. It is good to know i can trust Bob Grimm Chevorlet to do an excellent job of servicing my car properly!

Bob Grimm

I had a great experience at your dealership. The salesman made sure I got the vehicle I was looking for and at the price I was looking for. I will definitely buy my next new vehicle from Bob Grimm. Thanks for your service.

Great service, pleasant environment

I am always given good treatment & great service in a timely manner. They have a very pleasant & peaceful waiting area.

"Thanks, Bob Grimm Chevy"

We went to look at a certified used Chevy truck and we had such a good experience that we bought two vehicles the same day.

Clean, comfortable and friendly dealership

Being at Grimm Cheverlot is always a happy sitting. You never have to worry about putting on your boxing gloves when you are in the dealership. The whole service dept treats you like someone special,,,and makes your needs there most important goal.

happy energetic service writer

Fabulous!!! The service writer I worked with was amazing! He paid special attention to all of my needs. I would def recommend this dealership to my grandmother.

Great service & friendly staff

The guys at the service desk are very friendly and helpful, I will continue buying my vehicles and also getting them serviced there.

Back to Grimm's

Our second purchase from Larry Haste at Grimm's - and this one was done quickly and efficiently. Our old vehicle needed expensive repairs and we needed a replacement! We have also dealt with the service department - always with good results. Larry and the business office worked hard to get this done.

Great service. Lots of smiling faces and helpful

Phenomenal! Best buying experience ever! Will definitely come here for our next buy. Nice selection of vehicles for sale here

Great dealership, my first Chevy

I went in to just look at a Chevy truck and was very impressed with my salesman, Larry Haste, and I ended up buying the truck. This is my first Chevy and first vehicle from Bob Grimm, but with the excellent service and friendly staff, it won't be my last.

Excellent service

I amWell satisfied. Friendly helpful kind people. Easy to get to from our location. Like to do our business locally.

Very clean. Hospitable and friendly staff.

They are very friendly and helpful. Their waiting room is clean and they have popcorn and drinks. It's so nice to have them wash my car.

Quick appointment for leaking tire

Needed leaking tire addressed prior to major trip. Was given an appointment the same day. Found object in tire. Repaired within an hour. Now I don't have to worry about tire during trip

Good Dealer-Fast Response times-Good Price

This Dealership Bob Grimm Had what I wanted-they traded me fair and treated me very well-they even brewed me a cup of Fresh Coffee! Thanks to Roger B for the Outstanding Job!!!

New Used Car

i worked with Jon Ricketts who was very attentive to what I wanted in function, age, and price range. He found just what I wanted.

Great service and dealership all around.

Always friendly professional, get the job done right the first time, pays attention to detail AND washes my car each time it is in for service. Love it!

Great Service

I enjoy the waiting room environment as well as the friendly staff. My vehicle was serviced in a timely and professional manner

Sincere, Trustwothy, Determintion with a customer needs 1st!

5 Stars absolutely! Mr. Ricketts has an exceptional personality when it comes to customer satisfaction to match car quality! Thank you Bob Grimm Chevrolet. It has been excellent doing business with you and your staff!Sincerely Elaine Howard

Just got a used 2012 malibu

Grey Chapin is the one I got my Colorado from and I went back to see him again and got a chevy malibu. I am very happy and love my car. everyone there was super. Did a good job and very friendly and fun to be with. Will send my friends to themLinda

Great people to deal with.

Staff was very helpful and courteous. They were friendly and never pushy in helping my decision to buy a new truck. Thanks again Lucy.

Great service

I am pleased with the ease of getting an appointment for servicing my car. Everyone is very pleasant and professional whenever I call or come into the dealership.

Excellent Sales

Our experience at Bob Grimm Chevrolet is always above and beyond. We enjoy Larry Haste, he gives us excellent service and is truly caring. Jim Martin the business manager is knowledgable and understanding. Thank you for your time and effort. It is such a blessing to have you both!

From Browsing to Purchase

It was a refreshing change. Sitting at other dealerships for hours and could not get any figures in print, I would just be shown a few vehicles that they were willing to sell to me. From the moment I first called, the entire team at Bob Grimm Chevrolet were "on the ball". I called about an hour before they closed on a Saturday just to inquire about a vehicle, within a few moments I was making the 45 minute drive to Grimm. On my way up I received a call from one of the personnel letting me know who would be my salesman and the vehicle would be prepped and ready for when I arrived. After Grey listened to what my needs were, he had a short meeting with finance and returned with figures, IN PRINT, and they were perfectly well within what I asked for. The truck already had a great price on it, and I was very happy with the financing, there was no need to get nitty-gritty. Within 2 hours of the initial phone call (yes they ALL stayed late on a Saturday to help me) I was on my way home, happy with my purchase, happy with how my wife and I were treated, happy that Grimm has such a great team to work with.

Great service

Our car looked amazing when we picked it up. We brought the car in just for an oil and filter job, and they washed and vacumed our car. It looked so nice. Even dashboard and console wiped down. Thanks for excellent service!!!!!

Super service

Everybody was helpful as usual. Went in to see if a part had come in that I had ordered. Body shop manager offered to put it on right then. Had planned to schedule it to be done but came home with it done. Can't ask for better than that.

In and out with my new car

I will recommend this dealership to my friends. Was in and out quickly and efficiently. Did not consider a Chevy much until I stopped at this one

Great experience learning about and buying Volt

It was a great experience. Eric was a pleasure to work with as was Troy. Eric was very helpful in explaining all the new things I needed to know about the Volt and if he didn't know the answers to my questions he promptly found them out. I'm sure I'm going to have a great relationship with your dealership.

Outstanding employees

Employees always very cordial and professional. My car is always in immaculate condition when finished. Employees explain things thoroughly and don't make me out to be an idiot.

Oil change and tire rotation

It was very pleasant. The service staff was very friendly and helpful (tried to please). They remembered us from talking to us the last time. I really liked the way they treated us!

Great Service

Everything was taken care of in a timely and professional manner. And the best part is that it was a warranty problem so no charge! And I still love the car wash and cleaning!

good service, friendly people pleasant surrounding

always great service by friendly and accommodating folks. couldn't ask for anything more. very helpful at all times making sure I understood the problem

Great Service

Even got a free car wash. Got me in same day I called. have always had great sales and service. Awesome JOB.

Great Service

Everyone was very nice and helpful. They explained everything to me in full detail. The waiting room was very clean.

Smooth Buying experience

Very helpful staff in finding the car I wanted ( 2015 Impala ) with all the right equipment at the best price ! Our salesman, Roger Bertschi was helpful and informative without any high pressure sales pitches, and the rest of the staff were all very professional. Would recommend this dealer to anyone.

Everyone's support

All the people made this a very pleasant experience. From my initial internet contact Jamie and the sales person Roger assisted me in making the decision to purchase the new Camaro. Their support staff for financing and extra additions to the vehicle proved to be very gratifying and in my best interest.I would recommend this dealership to all my acquaintances for any of their future purchases.

Great service takes some time

I bought my used car from your dealership and returned to get an oil change. It was reasonably priced, they cleaned my car inside and out, and answered some questions about other service areas. It did take about an hour to complete the oil change, which I was not expecting, but it was a great service.

Great Dealership, Service Dept. and Body Shop

My 2003 Chevy Blazer was recently rear-ended by a young driver. Due to this unfortunate circumstance my Blazer had damage that was nearly $2900 to repair. The insurance company to pay for repairs was State Farm and I needed to have body shop work done to repair my vehicle at an approved repair site. Bob Grimm Chevrolet of Morton, IL was on State Farm's approved list and I chose them for the repairs as I have been a loyal customer of Bob Grimm Chevrolet since 1988. Whether it be oil changes or auto service, Bob Grimm Chevrolet has always done a fantastic job on my vehicles. This instance was no exception as they asked to have my vehicle on a Monday and promised it to be done and back to me on Thursday that same week since I needed it back by Friday. They delivered on their promise and made my Blazer repairs look new car showroom condition. I couldn't be happier and I will proudly recommend Bob Grimm Chevrolet and their service dept/body shop to my friends, acquaintances, family members and relatives for their consideration of future dealership service. In addition, due to Bob Grimm Chevrolet's great service on my vehicles, my 2003 Chevy Blazer still runs and looks great even with the 219,000 miles registered on the odometer!

Fast service, free lunch, and a free wash

Got me right in and took care of the problem. Offered me a free lunch, and washed my truck for me!

above and beyond service

First I was shocked that I could get in last minute on a Monday night. I was there early (ran out of things to do) and my truck was done in an hour and spotless inside and out! everyone I've dealt with at the dealership has been friendly and helpful.

Not Happy

I was traveling from out of town when my rv broke down in Morton. I called to see if they could work on it and was told they could. $300 tow bill later I am standing at the service desk and told that they did not work on rv's. I had to spend even more money to have it towed somewhere else. Not pleased at all.

Excellent Service and Friendly people

I was very happy. Everyone was helpful and nice. The time it took to service my truck was very quick.

Great service car ready when promised- great peopl

extremely satisfied as usual. service is great and the car is ready when promised. very nice waiting area and they provide coffee, water, hot coco and popcorn. Also offer to take you to a destination if you wish until car is ready. Virginia

change oil and maintence

it was a good experience only thing they vacummed the front floor but not the back we found that a little odd

Consistently positive experiences.

We just bought our 3rd car from Bob Grimm. The deal was good, interactions with Rick Bauman and Jim Martin were professional and excellent, and the process was smooth throughout.

Great people providing great service.

As always everyone at the dealership are helpful and friendly. They got me in and out really fast. As I have said before Bob Grimm Chevrolet is the best dealer ship I have dealt with since 1963 when I got my first Chevrolet.

Great Service and clean and organized facility

Everyone was friendly and professional---The rest room wasclean--- the waiting room is always very clean with comfortable chairs, tables with reading material, Water, coffee and popcorn available.

Great service, clean facilities

Car was handled by courteous staff in a timely manner. Bonus car wash and vacuum is always appreciated. Facilities are clean with comfortable waiting area.

Watch out for their tactics

We've never had a good experience at this dealership & have vowed to never return after today.By the way, don't waste your time going to their sales event thinking that you won a big prize because your scratch off number matched the one on the card they sent through the mail.. It's a total scam! Very misleading but I honestly can't say I'm surprised.

Buying a new Chevrolet Equinox

We came to Grimm's with the idea of getting a price and look around to see what was available. We intended to go see other places and othe makes of autos. We were well treated and the offer that was laid out was too good to pass up. So, we bought our Equinox. It really fits our needs.

No Pressure

Lucy was very helpful, Answered all questions and went out of her way to help. All without the entrapment and pressure found at some dealers.

Service

The car was repaired as promised but when another part was found not working, it was replaced. Above and beyond. Thank you

Great service

My wife and I were looking for a newer vehicle. We looked at several dealerships in the Pekin and Peoria area. We decided to look at Bob Grimm Chevrolet in Morton. Erick Smith was the salesman that we had the pleasure to meet. He went above and beyond what any other salesman has done for us. I was working when my wife was car shopping. Erick helped her. He showed her several vehicles within our budget. After she found a 2008 Town and Country Bob Grimm helped us get the right loan. They made the whole experience delightful.

Great Place to Shop and Receive Service

They treat me as Family. They are a reliable team! I just can't imagine how I missed them over my search for vehicles all of these years. Above standard. Can't say enough! Maybe..."Thank You to Bob Grimm Chevrolet and all of their employees."

Great purchasing experience !

Rick's customer service was great. Jim did a great job processing all of my paperwork. I purchased my car in January and love it.

Great buying experience

I had a past bad experience at Bob Grim in the '90's so I was reluctant to go back, but I decided to give them another chance. I dealt with Erick Smith & he was AWESOME! He was very patient with me and my indecision about what vehicle I wanted. He let me decide what I thought would work best for my family, not what he thought was best for me. He worked very hard to fit the vehicle I wanted in my price range and didn't talk down to me because I am a woman. Erick even arranged an extended test drive for me as my 2006 Vue had become unreliable. This was the best car buying experience I've ever had bar none! Thanks Erick!

Good service

I paid for extended warranty. The check engine light went on after a week. I should not have had to wait a month for my warranty to cover this.

Great buying experience

Rick Bauman went above and beyond to find us the exact vehicle we were looking for. Didn't pressure us, just provided us with the information to make a decision. It was a pleasant experience and will definitely do business with Bob Grimm Chevrolet again.

Great service department, all around the best!

Sales with Jon Rcketts to service with JD makes Bob Grimms the Best auto dealership and the best in the entire tri county area if not the State of Illinois. Only draw back was fox news in waiting area. Cartoons are better then that looney bird channel.

Service

Great service and most friendly service depart employees !!! The facility was very clean, neat, and customer comfortable !!! Will definitely return my business to Bob Grimm !!!

Service not as good as usual for my oil change

Normally, my vehicle is washed and it looks great. This time there were still bug guts on the front and both mirror. It is as if the person washing the car made no extra effort to remove the bugs. I watched as someone else's vehicle was parked after it was washed and they at least made an effort to wipe the water out of the door frames. No effort was made there either on my vehicle.

Wonderful and friendly customer service!!

We have never purchased a vehicle from Bob Grimm Chevrolet. Needless to say, it was a very pleasurable and friendly experience! Lucy was a jewel! We were happy to meet Mr Hart and was impressed with his laid back personality and positive attitude. We will definitely recommend Bob Grimm Chevrolet to our friends. Thank you!

great services

It was a battery issue that sent me. They got me in right away. They said I could probably get by with it for a while. I opted to get a new one. they made quick work out of it, and I was out of there in no time. That means a lot.

Bob Grimm Chevrolet

had it back in for the check up in a few days, though. Today, May 5 it was taken care of with a replacement of monitoring system. Thanks. Looking better and better.

Great car...Great price....great buying experience!

I was really surprised Bob Grimm had the car equipped like we wanted at such a low price. Our salesman (Erick Smith) was very helpful, patient, and honest. I would recommend giving the dealership a chance if you are ready to buy.

Wonderful Dealership

Walked in after having corresponded on email and our purchase took less than an hour. Would highly recommend this dealership.

Confidence in Repairs

Really appreciate the care given my needs, the courtesy and friendliness extended to me during my visit. Always have confidence in the quality of work done each time I have to have anything done. The reason I didn't give a higher rating for #2 is due to the distance from where I live to the service department. Also had to have amount of invoice corrected.

Great experience

Purchased a pre-owned Jeep from Rick Bauman, great experience. Rick was friendly, knowledgeable, attentive and easy to work with. Grey Chapin handled the financing/paperwork end of things and did a great job as well. Highly recommend.

Great service

I felt right at home with everyone. The best experience I've have at a dealership. I'll be telling all my friends and family to buy from here.

Great customer service

This was the first time I purchased a vehicle at Bob Grim Chevrolet. I was quoted a great price for my trade and was treated fairly. Called ahead to look at a vehicle and it was detailed and ready to drive upon arrival. The entire purchase process was less than one hour! Eric Smith (our salesman)did a great job! Thanks again!

The Service Department does a fine job!

Service was well done. Personnel were very nice and knowledgeable. Cleaning my car was exceptional. This service department is a place I can trust to do a good job.

Great customer service

We dropped the car off that morning without an appointment and was done the same day. We really appreciated that!!

Excellent facility

Everyone is always helpful, knowledgable, and have always been very timely. Very professional service. Would recommend Grimms to anyone in the area here

Pleasurable Experience

Larry Haste was very knowledgeable regarding the 2015 Chevy Silverados. He did an excellent job of providing me with all the details of the Silverado to help me select the appropriate truck for me. Larry was willing to do whatever it took to make my purchasing experience easier. The entire staff was very accomodating and friendly.

Fantastic Experience-thank you Rick Bauman

My gilfriend and I live in Kansas City and were in the market for a GMC Yukon XL. We found one on the Bob Grimm website that we really liked. Rick called me and was very open and honest. He was honest about the pricing, the history of the car and the condition. Since we were 7 hours away, Rick even went out with his cell phone and took very detailed pictures of even the slightest ding or scratch. In the end, we found something that we liked 3 hours closer to home. I felt very bad telling Rick that we we had found something else but he was still very professional and understood. In the future, I would buy a car from him in a heartbeat!! Thank you Rick for your professionalism! Todd Wadman

great job

they got me in and out in about an hr and 15 min oil change , tire rotation and they also washed the truck , my 1st oil change in my new truck and it was no charge , they tell me i get 3 more at no charge !

Hometown feel without any pressure.

Kathy did an excellent job at getting me the car I wanted. I got more for my trade in at Bob Grimm than I was quoted at other dealerships. I also didn't feel any pressure to buy a car there. I was well taken care of and when the time comes to get another car, I will go back there for sure.

Bob Grimm Chevrolet

I'm quite satified with Bob Grimm's service department, makes you feel like it's their vehicle they're working on.

great experience

This is the third new car purchased from Bob Grimm Chevrolet. We appreciated the honesty, desire to meet our needs, our wants. Salesman was very patient and gave all the time we needed to make our decision..

Dealership Manager top notch, Saleswoman VERY unprofessional

Our first experience with Bob Grimm was the service department (JD). Our Cobalt recall. This situation could not be fixed in terms of repair due to the condition of the vehicle because of manufacturer defect. JD was helpful and expedient. Definitely would recommend him. The dealership manager (Chuck) had to get involved and made our experience of selling them our Cobalt EXTREMELY fair easy and fast. He was wonderful and very professional as well as helpful. We brought our truck in later to trade for a different vehicle. Again Chuck was very helpful in getting us started. He handed us over to one of his sales associates Lucy. She was friendly at first but clearly annoyed that she had to wait on us. We were trading in a 3k truck for a swap to be nearly the same price. So we assumed that she was treating us this way because of her bottom line commission. It was also New Years Eve. They closed at 4 but online it said 6. She reluctantly showed us 3 vehicles. She honestly had a smirk while waiting on us that made us feel like she assumed we were "poor"or beneath her. When we returned with the third impaired vehicle after having to wait to be jump started at 550 her and the business manager were standing and waiting talking and grinning as we pulled in. (She called us while we were stranded and didn't seem concerned with our safety only when we would return). We came in and she informed us that they had closed and there may not be anyone to do our paperwork. She then informed us they closed at 4. Again we waited 45-60 min for a jumpstart in their vehicle. Then the only other woman there in her cell phone across the lobby said VERY LOUDKY "ya I already cancelled my dinner plans". Guess we were holding her up too. We apologized and Lucy said she didn't have plans but they did. She smirked a couple more times and sent us to the business manager who was nice and professional but obviously irritated as well. So we left with our paid in cash/trade vehicle glad we could still have no car payment. But disappointed that we were assumed "low class" to people that didn't want our business. Thank you Chuck for being so helpful and not judging a book by its cover. We just don't like debt. Sorry we were an inconvenience to your staff.

Great Experience!

I highly recommend Bob Grimm Chevrolet to anyone looking to purchase a new vehicle. They make the buying process hassle free. They found the exact model we wanted and delivered it the same day. The staff is welcoming, knowledgeable, and trustworthy.

awesome dealership

I would highly recommend Bob Grimm Chevrolet. I live in Florida and I have purchased my last two vehicles from them. Their reputation for honesty and trustworthiness holds true. My father also would buy his vehicles here when we would visit in the summers, and was always satisfied with the experience. So I continue the family tradition.

Great Sales Department and They're On Your Side!

We ended up totaling our '13 Chevy Malibu last month due to us hitting a dear on the interstate. Of course, we had bought our '13 Malibu in December 2012 from Bob Grimm's and loved it, so of course they were our first choice in replacing our totaled vehicle. We called our salesman, Larry Haste and told him what was going on, that we wanted to replace it with a 2015, gave them all of our "wants" and they went out and found us the perfect car.A few days later, they had our car found and drove to Indiana to get it. We went in to sign papers, got a better deal financially and the finance manager, Jim helped us deal with our GAP insurance coverage on the totaled car. I feel that they all went above and beyond for us. We have been purchasing cars from Bob Grimm for a number of years and will buy future cars there as well.We highly recommend them for all of your car purchasing needs.

Excellent service

I had a very good experience from check in to check out. Everybody was very warm and welcoming and there was a "HOMEY" feeling to the place. I enjoyed doing the Christmas puzzle!

Great Sales & Customer Service!

During a whirlwind of a week this dealership took great care of me. I wasn't expecting to have to look for a new car for a few more years but a deer took care of that decision. I ended up purchasing a certified used 2014 Chevy Cruz and the customer service provided by Rick and the team was phenomenal! I was in a tight spot and they were able to help me out. Rick was very friendly, personable, and easy to communicate with throughout the whole process. The financing department was even able to work with me as my insurance check for the down payment was slow moving. I was able to drive away in a car I love the same day my insurance company stopped paying for my rental vehicle. It was nice to be able to have everything happen so quickly just when I needed it. I would highly recommend Bob Grimm Chevrolet simply for the sales team!

"As is" with issues

Just bought a used Mustang. "As is", however lasted 6 days and about 120 miles before the radiator sprung a leak. Asked whether they would take care of labor and I would pay for all parts and after waiting away a day to hear back, finally contacted them again and got told it was my problem. I wouldn't listen to anything their website or advertising says.They come off that their customers matte, however when a reasonable issue arises, they don't wish to be fair.All about the show of caring without any actual deliverance of meaning it.

A GREAT place to do business !!!

I would recommend them highly. No pressure and a fair deal My new car was ready and full of gas when they said it would be. I did not buy my last car there but I took it to Grimms and had it serviced. They treated me the same as if I had bought it from them. In fact I was there having my 2011 car serviced when I decided to buy my 2015. Very happy with the Traverse and the dealer.

2011 Tahoe

We first bought a 2007 Tahoe from Grimm 4 years ago. I had bought several cars from another chevy dealer locally and they had been really hard to deal with as time went by. Contacted Bob Grimm Chevy and bought the 07 from Grey Chappin in 2010. Everything went great and when it came time to upgrade we again contacted Grey and just bought a 2011 Tahoe from him. Its nice to work with a dealer who puts you first instead of trying to get every penny they can out of you. I will be buying a new truck soon and you can bet I will be back to Bob Grimm to see Grey!

Great Sales and Customer Service!

We recently were in the market for a different vehicle, so we called the salesman from our last purchase to see what was available on the lot. Jon took the information on what we were looking for and started watching what was coming in for trades. After a couple of weeks Jon called us with an exact match for what we wanted at a great price. We will be using this dealership again in the very near future. Thanks to everyone at Bob Grimm Chevy!

Purchase of 2004 Buick Lesabre

Mike was a pleasure to work with. He responded to my inquiry within an hour of sending it. He knew the car I was interested in and knew that I was making a special trip (approx 90 miles) just to see it so he had the car ready when my daughter and I arrived. We test drove and then got down to business. He didn't play hardball but was fair and easy to work with. I let Mike know that the next time I am in the market for an auto, I would let him know first.I would recommend Mike Baughman and Bob Grimm Chevrolet to anyone.Rated quality of service as neutral since I did not use the service department.

They treat me very well. They gave me a great price

I'll be back in five years to buy another vehicle from them They have good prices and didn't try to beat me up I was in and out in Four hours.

Bob Grimm Sales & Service is the best!

I just bought a previously owned 2014 Chevy Tahoe from Bob Grimm Chevrolet and couldn't be happier. Their sales staff and service department are outstanding. Three years ago, I bought a 2008 Yukon XL from them, and that experience was also excellent. They are great people to work with, always satisfying my vehicle needs in a courteous and professional manner. I love doing business with them and will continue to recommend them to my friends.

Lucy Elliott is amazing

I started working with Lucy Elliott after my original salesperson went on vacation. When we spoke, the original vehicle that I wanted to buy had been sold but she offered to find another one for me. I was very specific on what I needed because this was a vehicle for my daughter and she was determined that she wanted the Deep Magenta. Not only did Lucy locate the exact vehicle that I wanted, but she also agreed to have the paperwork ready for me when I got there. That was very important because I was driving almost 2 hours to get there and then had to get my daughter to work at a specific time. When I got there Lucy not only had the paperwork ready for me but she also found me an additional rebate that I qualified for. This was hands down one of the best car buying experiences that I've ever had. Kudos to Bob Grimm for hiring a gem like Lucy Elliott.

New Silverado

Did the search online and on the phone, found the truck i thought was right went to look and drive it. Took about 90 minutes and i was out the door with a new truck. Very pleasant experience!

Easy to Work With

I really appreciated the patience that Lucy Elliott had in working with me. I came in to look at a car I was interested in buying, but couldn't buy untill I was able to sell the car I already owned. After putting a deposit down on the car I wanted and waiting two weeks without being able to sell my car, they were patient enough to wait for me to get a good deal with my current car so I could afford the new one. Looking forward to working with a no pressure dealership that I got a great deal from!

Perfect experience!!

Lucy Elliot worked very hard to get me into my Nissan. I was carrying over quite a bit and she got everything worked out in my favor. She was able to keep my payments around the same as I was paying on my other car and she had everything ready to go when I got there. All I had to do was test drive and sign the papers! I feel like she went above and beyond what she had to do. I will always recommend Lucy and the Bob Grm team to any future car buyers!!

Great Service!!!!!!!!!!!!!!!!!!!!!!!!

We can not say enough about the wonderful service we received from our salesman Rick Bauman and also on the financial end with Jim Martin. This is are second SUV that we brought from Rick Bauman.

Captiva Labella

Bought a Captiva from Lucy. They went above and beyond to make my Captiva everything I could have wanted including add a blue pinstripe on it which really meant a lot to me. I am very happy with how we were treated by everyone. Recommend Lucy and the dealership to everyone.

LOVE MY NEW RIDE

I was in the market for a new/used vehicle. I went online and found a car I that I felt was the vehicle I wanted to purchase at Bob Grimm Chevrolet. I called Troy and told him I would be over to look at this vehicle. It was raining that day so he made sure the vehicle had gas in it and brought it inside for us to look at. I feel I got a very good deal! Thank you Troy and Grey for exceptional service.

My new Chevy Silverado

I received excellent service after purchasing my truck. Lucy Elliot was a huge help. She called me and kept in contact with me the entire way through service. I would recommend contacting Lucy anytime you need help at Bob Grimm in Morton. The service department for repairs is very nice and very helpful.

Customer focused, professional and friendly team !

Very pleased with my second purchase from Bob Grimm ! Jon Ricketts has made both of my vehicle purchases an enjoyable experience. I will continue to work with Jon for all of my future Chevrolet purchases. The entire staff is friendly and professional. Business managers are professional and work with you to get the best deal. The service department is knowledgeable and dependable, from routine service to body shop repairs. I am proud to name Bob Grimm "my dealership" !

Buying experience for our first BRAND NEW car!

We can not say enough about the wonderful service we received from our salesman Rick Bauman and also on the financial end with Jim Martin. They stayed hours beyond closing time to ensure we were completely satisfied with the purchase of our brand new car. While we were doing the paperwork, Rick was washing the car.. at 9:30PM! And while he was washing the car, Jim was working to get us the absolute, very best interest rate possible (he did!!) We are so pleased we chose Bob Grimm Chevrolet for the purchase of our very first BRAND NEW vehicle! We have already been raving to our friends about our experience. We look forward to a continued relationship. Most importantly - we are completely in love with our Malibu 2LZ! Sincerely, J Woolard - Morton, IL

Great service when buying our car

Lucy Elliot gave us really good service and had the service dept. take care of a problem promptly.

Amazing service

I had been looking for a car for my daughter and also for myself. Lucy had shown my daughter her car which we purchased. I was so impressed with Lucy's professional service and the fact that she was willing to help us with out being aggressive which we had received from other dealerships. I was so impressed with her and the dealership that I also purchased a new equinox myself I would recommend her and the dealership to anyone.

Equinox Buying Experience

I was so happy that even though the first car I chose was sold before we could get it, they got me a better car in the color I preferred for the same cost. I really appreciate the personal training I received, also.

Great place to buy a car!!!

Our sales person "Lucy Elliott" was amazing and very knowledgeable about the car we purchased. A great buying experience...we picked out the car, walked in and filled out all the appropriate paperwork and drove it home! LOVE THE CAR we bought. All future auto purchases will be made at Bob Grimm!

Great service

Excellent service as always. Quick and easy to schedule my appointment. Good quality service and a nice clean car to take home! Thank you!

Good Job Boys!

Very friendly staff and they do a good job and a reasonable price. I love the car wash. The car wash is much much better than Red Carpet. I am spoiled by it.

Great Service

Great service, friendly staff. Every person I came in contact with gave superior customer service. Very competitive pricing. Highly recommend.

Friendly Customer Service!

I was in and out at the time I was promised. Friendly customer service!

Friendly staff, clean waiting area and service are

Friendly staff, clean waiting room and service area. Service was fast and my car looked great! I love the fact that the service department is open late one night a week. Thank You!

clean shop great waiting area

Oil changes are too slow over an hour for an oil change and tire rotation is to slow in my opinion. But the service dept. got me right out after they found out I was running late to pick someone up.

Enjoyed my experience!

The whole experience was excellent. I love my truck! Rick Bauman took excellent care of us. My wife and children a 2 year old and a 4 year old were with us. The play area kept the kids entertained while we purchased our Silverado. I highly recommend buying your vehicle here!

Great car-buying experience

Outstanding car buying experience. Out sales associate, Rick Bauman was knowledgeable, helpful, and patient. The dealership in general was also friendly and helpful. Would definitely buy another car from Bob Grimm Chevrolet.

great service dealership always clean and invitin

I called very late for a full oil change, tire rotation--they worked me in and I was very happy. Love a clean vehicle for Easter and they did just that.Thank you!

Great Service

Our salesman went well beyond what I would have expected to make us comfortable with the features of our new car.

great sales and service bob grimm chevy

I bought my 07 Silverado from you a few weeks ago. I had a heated seat issue. I called Rick Bauman ( my salesman ). We set up an appointment for the next day ( that impressed me ). The problem was fixed quickly. Both my buying and service experience was flawless. Thanks ... David and Barbara

unsatisfied

The finance people tried to get us to write a check we could not cover . Very illegal because they didn't like we had our own financing. And did not trust the bank check we already had . They need to have training on customer service when it comes financing issues mostly which they created. The salesman was the only person that did a good job. The management needs to take lessons from the salesman. Beware of this dealership.

Great professional and courteous people,,

I was impressed by the willingness to get help,,and the very friendly and courteous mannor that I felt by every one whom I met ,not only helping me with my purchase , but helping to make sure that I was welcomed to their dealership.

Very pleasant experience

I brought my vehicle in for an oil change. Surprised it got washed and vacuumed out as well . Thanks.

Great service department.

Wonderful place to buy vehicles & use the Service Dept. Everyone is friendly and personal. Love Grimms! I was personally present when one of the Service guys came out front to speak with an elderly woman whose car was in the shop and I was so impressed how he took his time explaining things to her. Very personable.

Have had the car just over two weeks

We paid cash for this car and had no trade in,yet we have had the car just over two weeks and they forgot to change the oil,rear brakes was bad,needed to fix dents,a fuel tank problem went bad that cost us 175.00 out of our own pocket,drivers seat needed to be fixed and the car would stop heating when sitting idle,they told my wife it was a Impala problem! I feel that they just sold us the car without checking it over when they got it,and they told us that the paint and seat would be fixed before we picked it up and it was not! Just get the car sold at any cost! I will never buy anything from Grimm Chevrolet again!

Quck and quality service

My first oil change in my new '14 Silverado, excellent service and asked to wash it as well. Appreciated the fine service and the quickness of the visit!

2008 charger son surprise car

Everyone went above and beyound to accomidate us. Very friendly staff and the guy who changed the license plates was very nice. Even though it took us 4 hours to get her, we will definalty be back for future business. Thank you so much!!

2005 Impala

Very happy with my purchase today. Enjoyed working with Roger, very honest, polite and professional. Thanks

great experience

MY EXPIERENCE WITH KATHY VANHORN WAS A GREAT ONE. BOB GRIMM IS A GREAT DEALERSHIP TO PURCHASE FROM. I WOULD HIGHLY RECOMMEND YOU SEEING KATHY FOR ALL YOUR AUTOMOTIVE NEEDS.

Lucy Elliott made me feel like family.

I have bought three vehicles off Lucy. 2009 Chevy impala, 2012 Chevy impala, and a 2008 Chevy Uplander. Says alot since i have been a ford man all my life. Lucy truly showed me the value in the General Motors products and provided the best car buying experience possible.. Thanks lucy for everything!!!!!

Happy with Salesperson

I was looking for a vehicle and was happy to interact with Lucy. She was very helpful and assisted me in finding the right vehicle for me instead of directing me to a vehicle that would have potentially been better for her. Through a back and forth process of asking for research on multiple vehicles, she was able to get me the vehicle I needed. I always recommend her to my friends and am grateful that she was my salesperson.

Lucy is the best most helpful sales person!!!

I recently enlisted in Lucy's help to buy a car. She helped me research the car to make sure it was safe and repairs could me made within reason. She went the extra mile to help with financing and transportation. She was very honest and knowledgable with the questions I had. She was very pleasant to work with and I have sent her some of my friends! They also love her!! Thanks Lucy!!

You have to call Lucy!

Lucy Elliot is the BEST! She answered all of my questions about my vehicle and was so helpful and friendly. She is a gem! I refer anyone looking for a vehicle to her knowing that they will be well cared for!

Thanks!

Extremely pleased with the kind people at Grimm Chevy. I will be happy to see them again on my service calls. Thanks Lucy!

GREAT EXPERIENCE WITH SALES DEPARTMENT

KATHY HAS SOLD US SEVERAL VEHICLES ALWAYS MAKES THE EXPERIENCE EASY. WE LOVE THE CRUZE SHE HELPED US SELECTED. VERY PLEASED WITH THE WHOLE PROCESS. WOULD RECOMMEND KATHY AND BOB GRIMM CHEROLET TO ALL MY FRIENDS AND FAMILY.

Truck Purchase

The team at Bob Grimm in Morton was very courteous and helpful throughout the buying process. I would do business with them again and would recommend them to others looking for a new or used vehicle.

2006 impala ss with grey

I was thrilled with how grey worked with me to help me get the car that I wanted.

Fantastic!

Great experience! People were great. I test drove multiple vehicles, then asked about a car on the showroom floor, and they offered to let me drive that car. I accepted and they pulled it outside for me, and were very happy to do so. I ended up loving that car and buying it. They never pressured me into anything, including extended warranty (I had one of their competitors literally try to trick me into extended warranty without telling me. When I caught it and called them on it, their finance guy wouldn't look at me or speak to me after. How sad), for which I was very appreciative. I worked in the automotive industry for almost 20 years, so I'm very knowledgeable about the whole process. Everything and everyone were honest and truthful. I worked with Lucy Elliot, and she was just fantastic! They rest of the gang there were also very wonderful. My buying experience wasn't just pleasant, it was a heck of a good time : )

Used 2007 Yukon

over all i had a very pleasent expiriens Thank you so much

Excellent Customer Service

Lucy was excellent with customer service! Everyone was very helpful. I would buy from Bob Grimm Chevrolet again.

Can't change a light bulb

I am not unhappy with the dealership. My issue is that I should not have to go to a dealer and pay $80 to have the bulbs changed on my headlights. I bought the bulbs intending to replace them myself and was shocked when I found how much work it was. I will definitely look for a more user friendly vehicle next time.

New 2014 Silverado LTZ

I was looking for a new truck. Searched through their inventory online. Found one I had interest in, made a phone call and the rest was history. Grey was very professional. The vehicle was very sharp/clean, looked great. Great experience from start to finish, everyone I dealt with was very courteous. I appreciated the efforts that we're put forth. I would recommend this dealer to anyone.

USE VAN PURCHASE

DEAL TRANSACTION WAS VERY SMOOTH. lIKE THE DEALERSHIP PERSONAL. kATHY AND TROY DID A GOOD JOB.

AWESOME!

Lucy Elliott was excellent! She made the buying process so much easier especially since I'm a new buyer. I would definately recommend coming here and to her to buy a car!!! Excellent Service!

This car should never been put on the market.

Lucy was great. I can't say as much for some of the rest of the employees. We purchased a used car. When we drove it we noticed that the alignment was out. We mentioned it and were told they would fix that. They did an alignment and it still pulled to the left. We were told the problem could be the tire and they would not replace the tire. On our way home from picking up the car we noticed the glass on the drivers side rear view mirror was cracked. We were told they would fix it at cost. We would have to pay that. It so happened when we went to have the repair done they did not charge us. We have since found out that the head gasket is leaking, the power steering is leaking and we still have the problem with the alignment. The tire needs to be replaced. It is estimated that it will cost $2500 to fix this car.

Used SUV

Went in to buy rav4. Took very little on my trade in. Disappointed with that. But did work with numbers to get payment lower. Not bad

/Great people, great products and great service

As usual at Bob Grimm Chevrolet they got me in and out in quick fashion. Everybody was helpful and friendly. That is why we bought there and why we get our service there.

Great Salesman

Jon is a great person. He is friendly, personable, helpful, caring, conscientious, respectful, gracious and always does an excellent job when approaching a customer to sell them a vehicle. He will always help you find the right vehicle for you. Or if you are just looking, he will not be pushy.

Pleasure to deal with

We bought a vehicle through Jon Ricketts and it was a very pleasant experience. My wife mentioned that it was one of the few times that she had interaction with a sales person that she came home feeling good about it. Thanks to Bob Grimm Chevrolet for employing such helpful and friendly staff.

Integrity found here!

I had a wonderful buying experience with Rick Bauman at Bob Grimm Chevrolet. He genuinely cared about the vehicle I was getting! He was able to locate the perfect car for me. His open honesty was refreshing, and his friendly banter made the buying experience even better. I do not like the "selling game" that other dealerships may play. I did not feel rushed or pressured into buying when dealing with Rick. He was very up front with details and totally gained my trust. My whole family has been completely satisfied with our purchase. Everyone at the dealership had a friendly, welcoming smile... even those we did not deal with directly. Definitely a family atmosphere. I will sure be returning when it is time for another car! Thank you Rick Bauman and all those at Bob Grimm Chevrolet!

Repeat Customer

I have been working with Grey since 2006 and have purchased 4 cars from him. I had never seen such an easy car buying process. Always a friendly, no pressure situation. If you want to order a new car...easy. If you are looking for something specific...he'll find it. If you are looking at similar cars at different dealerships...Grey will make it work so you get the best deal at Bob Grimm. This guy just won't quit until you're happy!! I may look online to decide exactly which car I want, but Grey will be the one that sells it to me.

26 Vehicles from Bob Grimm

I've purchased 26 vehicles Grey at from Bob Grimm......

Satisfied customer

Grey always does his best to get us the ride we want.

Best car buying experience

Our salesman Gray Chapin was very helpful in choosing the vehicles we wanted and explaining the features, particularly the new technology found on 2014 vehicles. The reception staff and finance personnel were also very friendly and professional.

great experience

Our salesman Grey was great to work with. Everything was easy and smooth. We will be coming back when we are ready for another new car.

Service at Bob Grimm Chevrolet

It really means a lot to me when the OWNER of a business takes the time to stop and ask me (just a common joe) how I'm doing and what I am there for. It isn't everywhere that you get that kind of customer care.The rest of the staff is very much 'customer satisfaction' driven as well!!Thanks Bob Grimm Chevrolet!!

The Bob Grimm Experience

It was great, the staff was very friendly and the waiting area was warm and inviting. I had some great conversation with another customer. The service department even cleaned my car inside and out for me at no extra charge. Mind you I have a new car and the oil change was free but the extra it's a nice touch. I have already told my friend about you and said this was the place to go.Thank you,Eric Spencer

Awesome Salesperson and staff!!!

I was very pleased with the service and professionalism I was provided.. They provided tremendous time and effort in assisting me with my purchase.. I am very happy.. The salesperson and staff were awesome..

Great personal service and technical work

The technicians did a good job troubleshooting the Equinox's issues after it would not start. Grimm's loaned me a car as they completed the warranty work. DJ was great in keeping me informed and getting everything done in a timely manner.

Exemplary and Honest Service

Very honest with me, as I did not at this time need new brake shoes. Appreciate that. During this very cold weather, the car-wash after the oil change, etc. was great!

Great Service

I love this dealership. I have never before wanted to take my car to a dealership. I have always avoided it until now. The work is exceptional and my car is washed inside and out. I love Bob Grimm. Thanks for the great work!! Donna Moore

Clean facilities

Got my car in and had a driver take me to work. they had the oil change and had it washed and cleaned up before lunch. I love that my car gets washed. Its worth it! Thanks.

Wonderful waiting room while car was being service

The reason I came there to buy my 2013 Impala was I have known Tony and Kathy for many years , I feel they are my friends and that I can trust them from start to finish , this also applies to Jim Martin.

Convenient, easy and reasonably priced maintenance

Dropped off my Traverse, got a ride to work; they rotated tires and changed the oil. They called when they were done and washed the vehicle before pickup. Can't be any easier and reasonably priced.

Nice people make the services being done easy