Bob Allen Ford

Excellent Service

Bob Allen Ford did a great job replacing my tires.

Service/Wheel-Tire Repair

My Service Advisor (Shane Rentfro) did an outstanding job managing my service/repair. Progress was well communicated throughout the service process.Would also like to call out that Ray Blanco contributed to the success of the service as well.Both gentleman took their roles to the next level to resolve issues.

Great Service as Always!!

My experience was so good at Bob Allen Ford. They always take care of me!!

Wonderful service

2008 Ford Fusion. Everyone at Bob Allen is courteous and easy to talk with, very patient, and above all else very honest. We have been taking our vehicle's here for years and have had nothing but a great experience.

Heather Martin

Everyone was extremely helpful and made the process easy.

Prompt as always

The staff is always great. The service prompt and courteous. But I missed seeing the dog.

Great services

My escape ford 2008 got the works service and they also checked my lights and noticed one burned! So glad they do the full service check up !Great service and staff was very helpful and had lots of courtesy!

Great service

They were helpful and got the car I wanted! Ray helped me out a lot and Tim. They were great service!

Excellent dealer experience!

This is the 5th vehicle I have purchased from Dale Johnson in the past 3-1/2 years. He and the sales and administrative support team do great work! Also, Shane is an excellent addition to the service department; courteous, conscientious, and efficient.

Great Experience

Chase did an excellent job communicating, explaining, overseeing! The service was done in a timely manner. Very happy with my experience!!!

Great Ford Dealership

The salesman and staff were very professional. I enjoyed my car buying experience at Bob Allen Ford!

Clean facilities

Seem liked nobody knew much about the extended warranty we have on our car.

2017 Explorer review

Everything is great with my 2017 Explorer except I am having trouble syncing text messages from my I Phone and with the HomeLink in my garage. Wonder if the Sync service is not caught quite up in the '17's.

Austin was great

Austin was great to work with. The dealership delivered what was promised

Execellent Experience

It was excellent, they went above and beyond other car dealers we have dealt with.

Great Customer Service

The Service department were very friendly and extremely helpful. They were able to get my car repaired in a couple of hours.

Great all around experience

Service on my 2013 Explorer was great, we had to get a new transmission!

Great teamwork, pleasant facilities

Our salesman was Andrew who is new but any time he had a question the rest of the sales staff was ready to help. Really nice to see such team work. Overall as pleasant an experience as car buying can be!

GREAT SERVICE AlWAYS

This is the 3rd vehicle I have purchased from Bob Allen. I purchased a 2015 Taurus. The staff is always very professional and helpful! I will return to the dealership in the future to purchase any other vehicle I will need.

Great Experience

My sales person, Pierre was very professional and made the process easy and less stressful. Management was help as well. We will definitely be back!!

Great service - even if you do not have a Ford!

Staff is great and am a lifelong customer ...They forgot to screw the back tire in ...am confident they will put it back together when we go back

2015 Ford Fusion

Everything on the car looks great, the only recommendation I would have is to keep the customer informed if it's going to take longer than anticipated. I dropped the car off on Sunday to have the work begin on Monday and was told that it would be done on Wednesday. We were on vacation and didn't return until Thursday, but when I called on Wednesday to confirm it would be done on Thursday, I was advised that the car would not be done until Thursday evening or Friday morning. It worked out OK as I was able to work around it, but a call on Wednesday letting me know that instead of me calling them would have been nice.

Customer

Really good, very attentive to my problems. Fast turn around.

Happy customer

Very pleased with my car purchase and the process.

My first Quick Lane service

I was in for my first service for my 16 Ford Edge. I didn't feel that the service person that day was very helpful in showing me where to wait until my car was done, they just told me, instead of showing me. Like I said, this was my first time there since I purchased my Edge. There wasn't anyone else waiting to be helped either, so I think they could've taken a few extra minutes to show me where to go. Then when my car was done, the same person just gave me the paperwork, but didn't tell me where my car was, so I was left to try and figure it out myself. I would've expected better customer service especially on my first visit. For the past 6yrs, I had been with another car manufacturer that did have better customer service, I hope it will improve with Bob Allen on my future visits.

customer

staff were very flexible with my schedule and payment arrangements. Communication was clear and timely. The dent removed without any evidence of the accident.

Great Job.

Everything went well with the service to my truck.

Excellent service advisor

Marquis is a great to work with. He knows his stuff. We can always count on his expertise.

Superior service from Bob Allen

I purchased 2 cars , a 2008 Ford Escape for my son and a 2017 Escape for myself. Dale Johnson and the rest of the staff at Bob Allen went above and beyond to make a deal happen that fit my budget. Great service after the sale too. Making things right when I found a few minor flaws. I have never been treated this well at a car dealership before.

Bob Allen Ford- outstanding Service and Sales

I first visited Bob Allen 6 months ago. David my salesperson was very helpful and knowledgable about the SUV I was thinking about purchasing. When I told him I wasn't ready to buy yet he didn't pressure me, but checked in a few times before I came back in to purchase. When I returned to buy my new Explorer, 6 months later, David worked closely with another salesperson, Michael to find the perfect vehicle for me. Randy ordered and coordinated installation of a new hitch, roof rack and tinted windows. I love my new Explorer and I couldn't be happier with all the people who helped me at Bob Allen Ford.

Car repair

Having to take my Escape in after an accident is very tiresome. Bob Allen could not have made the experience better. They were extremely helpful and made the process very easy.

Great Service at Bob Allen once again!

Had an amazing experience once again! Went in on a Wednesday with on online ad for the Expedition I wanted.Make a deal, they got the truck the next day, I picked up that evening! That simple!!!! Thank you all that helped!

My Experience at Bob Allen Ford

My from initial introduction to Jeff Kelso, to Ray Blanco helping me through the whole process including finding me the exact vehicle I was looking for, a Ford Focus Hatchback, to working with Jason Hendley completing the paperwork and making sure I understood all the terms of the loan agreement, I had an excellent experience. Everyone I worked with was friendly and respectful were all the people I encountered in the dealership who I wasn't working with directly. I would highly recommend Bob Allen Ford to anyone I know looking for a vehicle.Tom Farmar

Great service

Curtis was very good, he called me and kept me up to date on the progress of my car. The only thing i would have changed was that who ever worked the weekend could have called and told me my car was ready instead of waiting until Curtis had to call me on Monday.

Great Experience

Good service as usual and was able to schedule service for another vehicle as well.

Fantastic Service- Saved The Day!

Had a transmission failure warning on my 2012 Ford Focus this morning- not the way I wanted to start my day. ;) Having recently moved to KC, I wasn't sure where to turn, and a coworker suggested Bob Allen Ford. Very glad I took the suggestion, as my vehicle was repaired under warranty and returned, all under 3 hours. Free of charge, including a car wash. A huge thank you to Curtis and his team- I will definitely be back!

Great Dealership and staff.

My salesman was knowledgeable about the product and a great help with the whole sales and delivery process.

Air Bag Recall

Quick, great service. Easy to work and communicate with.

Fast, efficient and easy

Great and speedy service. Needed a last minute oil change for an unexpected trip and the got me in and out.

Bob Allen Ford

I did the quick oil change. My service man was very nice. You have a nice waiting area.

Great service in the body repair shop

I specifically selected Bob Allen Ford for my repair needs because of my previous interactions with them. Work is completed in a timely fashion & communication is great.

Getting my car fixed

I had a motor mount replaced. I didn't know I had a problem, but it was picked up on routine servicing. I can't tell the difference, but I don't know much about cars. It was taken care of quickly.

Tires for life

I am part of the tires for life program. We just got our free tires at 85000 miles and am happy that we did not have to pay for tires. I was very disappointed when we were told that we had to replace all the lug nuts. This to me is a design defect. I have never replaced lug nuts on any car in 50 years, except for this Ford.

Great Experience

Bob Allen Ford made buying a vehicle very smooth process. The staff was friendly!!!

service on 2013 Explorer

Service was good as always. Staff is always helpful and discusses services that need to be done with me before they are performed.

Excellent Service Ford Team!

The service attendant was polite and efficient. She had the problem with my horn diagnosed and a time for my repair appointment set up in good time. I relaxed in the waiting area and had some good coffee while waiting. Then, the next day, after the part that was ordered came in and I dropped off my car to be worked on, I also let her know about my clock that was not able to be re-set to the correct time with the day-light saving time. She also worked on getting that reset for me, and would not quit working on it until she did get it to stay with the correct time! Now, I have a clock that is ticking right on time, and a horn that works great! And! They even ran my car through the wash before giving it back, so it looked great! Nice job Ford Team!

Best car buying experience!

I've had my other Ford vehicle serviced at Bob Allen for several years but this was the first vehicle purchase I've made. My first contact in used car sales was with Charlie Peter, an engaging and very helpful young man. Kudos to Bob Allen for hiring young people like Charlie in the summer. For my purchase, I called early Saturday morning asking for Charlie who was not working that morning. Pierre Jacobs answered the phone and went straight to work to answer my questions and get the car ready for a test drive with my wife. Pierre was fantastic throughout the transaction, as was the rest of your staff. He continues to help me with a few items that are being done post-purchase. Everyone I've spoken to or had dealings with; i.e. mainly Pierre, Jason (in finance), and Steve Tarwater; at your dealership has been extremely welcoming and helpful. All in all, this was about the best car buying experience I've had. Thanks!

Bob Allen Review

Ford Fusion, the service and staff were Top Shelf!!!!!

Best hands down!

The best dealship hands down, the atmosphere is great. The customers service is remarkable. If a meeting of minds could come together on the trade-in. I would purchase a vehicle from them today.

Great Service Department.

The service department was very nice and they were done with the truck a lot sooner than promised. Very happy with the service.

Charles

quick service and always very friendly service reps

Oil change

Everyone was very helpful, and appreciated a car wash after oil change.

Air bag replacement

I came in for warranty work and it was taken care of.

As requested.....

I always appreciate the courtesy the employees show me.

Quality service

Service was completely in timely manner. I did have to wait 5-10 minutes for service assistants to finish on phone calls prior to getting serviced.

Carla

I'm very happy I was able to get free tires through the Tires For Life program.

Mike's review

Everything was great. Had one part we had to wait for which was okay since we were going to be gone for a week. Once it was in they let me know and had it taken care of in a few hours.

VERY GOOD OVERALL EXPERIENCE

MY OVERALL EXPERIENCE WAS REALLY GOOD. THE TRUCK WAS READY SOONER THAN EXPECTED. I DID END UP STANDING AROUND WAITING FOR ABOUT 5 MINUTES BEFORE SOMEONE ASKED IF I NEEDED HELP.

Great service

2016 Ford Mustang it was a oil change and the service was great fast and easy

Great Service

Great work and friendly service!!! Did the job I wanted done and did it well and quickly!!!

Great service from the collision center

I was very content and surprise at my experience with Bob Allen Ford. The guys in the office, were very proactive in getting my paperwork ready, and anticipating what to do next. I also appreciate the partnership with Allied/Nation wide to take pictures of the car as it was being repaired. It was fun and a relief to see how much the car had progressed and what step in the process it was at. Bob Allen Ford worked well with my insurance. They are experts in their craft.

Great service

I took our car in for a recall notice. I am very pleased with the quick turnaround the service department provided.

Great service

I have a Ford escape. .I am travelling to NYC from Washington..this is where I bought my car in 2014..so it's still the best service

Service

2013 Ford escape with maintenance plan. You have taken very good care of us.

Very friendly staff, exceptional service.

The staff was very friendly and helpful while getting my scheduled maintenance done. Service was exceptional and very fast.

Great experience

My experience was on par with what I have come to expect from Bob Allen. Excellent service, friendly assistance and attention to detail.

Outstanding Service associate

Curtis is an outstanding partner for your business. He is always organized and very helpful. I tried to tell Brad this. But he was gone for the day and his voicemail was full..

Friendly service agents

2015 Mustang GT in for 30K service. Service consultant very friendly and helpful. Got my car in very quickly, took about an hour and a half to complete. My one major complaint is they didn't check the tire pressures(Nitrogen). When I left, I checked the pressure on the instrument cluster and one tire was 5lbs low and the light came on the next day causing me to find somewhere that provided nitrogen fill service.

Knowledgeable staff.

We bring all our vehicles to Bob Allen Ford for service. Our "new" vehicles were purchased there. We find the staff to be knowledgeable and friendly. They earned our business when they helped us determine the cause of a number of problems with our Lincoln Navigator. It is 16 years old and the body in great but we have had some weird electrical problems. They dug into the problem and found that our wiring had been chewed apart by a rodent. We got the Navigator back on the road and have not had any problems with the repairs.

Great services with professionalism

Have always had great service and learned more about how to better care for my car.

Best Dealership in Kansas City

I needed minor body work done on my 2014 Taurus SHO, which I purchased at Bob Allen (5th vehicle from them). Car was completed in less time than expected, and I was charged the lowest of the three estimates I had. They also did a touch up on another area for me. I always have a great experience there. The entire staff, starting with owners and management down to the courtesy drivers, is very customer oriented. A model dealership for others to emulate.

2005 Ford Escape

Check was quick, easy, and the vehicle was ready in a timely manner!

Great experience every time

Bob Allen personnel are always friendly and great to deal with. Service is fast and top notch, never had an issue and I've been going there for 3+ years.

Prompt Service

Got my truck right in. Was promptly looked at and had diagnosis and quote within a few hours after I dropped it off. Prompt service.

Great Work!

My 2012 Focus had a transmission fault. I called a couple other dealerships who wouldn't be able to fix it until late July. I called Bob Allen, talked to Shane, he made no promises but got my car looked at that day. To my amazement, they had it completely fixed the following day working great! Amazing work from the team there and Thanks to Shane for hooking it up. I really appreciate it! I'll be coming back for the Mustang in the future!

Exceptional customer service!

I had an excellent experience at Bob Allen Ford recently. It went so well, that I personally thanked the Service Manager for a wonderful job well done! With every employee I had interacted with, from the Service Advisor to the Shuttle Drivers, (and the Service Manager) they all had excellent Customer Service skills and represented the dealership in a professional and positive manner. This was my first visit there and you have gained a lifetime Customer. I've already convinced my Husband to take his 2016 Ford C-Max there. So, you've gained two new Customers!

Great Service

Alway have good service - representative very helpful.

Oil Change

Everyone is very friendly at Bob Allen. I did have to wait for 50 minutes for my car to be pulled up after I paid at the cashiers.

Great service

This was our first oil change for my wives 2016 Explorer and as usually,the experience was painless. I was in and out within 90 minutes.

Greart services

Thanks for providing complete service. Your attention to detail is great!

Repair Work Done on My Ford Taurus

I am truly pleased and appreciative for the prompt attention, and expert workmanship that I was provided when I brought my car in for repair last week. Both Charles "Chico" Pastel and Rodney Thomas were very attentive to my requests and the repair work done is superb (looks like it did when I first purchased it). Thanks again to the excellent customer attention I always receive from Bob Allen Ford.Satisfied CustomerDorene D. Durant

2016 Ford Escape

I had an excellent experience buying my new 2016 Ford Escape and my salesman, David Beal, was great! Thank you.

Service Department rocks!!

My tire sensor light was going off so I brought my Edge into the Service Department for evaluation. They found that a screw had lodged into the outer tread so the tire needed to be replaced. This particular tire was not in stock but they ordered it over the phone from their vendor and it was to be delivered the following morning. My spare was put on and the injured tire removed. They kept the rim overnight and prepped it for the new tire. This would speed the process along so that I didn't have to wait as long when I returned. Everything went according to plan and it could not have been a more pleasant experience! Sean even volunteered to help me place the front plate on that I have had forever. I didn't have the tools and he took care of it in three minutes. Now I am fully supporting the Royals! He is always very nice, calm, knowledgeable and professional. He answers all my ridiculous questions and never loses his patience. He is part of the reason why Bob Allen is so amazing. Won't take my car anywhere else. ???

Quality Service Always!

Bob Allen always gets my vehicles in fast and takes care of all issues. Great group of people in the dealership!

Great service writer

Service writer was the best. He is the best that I have ever had at your dealership. Smart, nice and very professional.

New GT350

Both Brad (Owner), sales guy (Woody) and entire team makes you feel like you are special, extremely friendly group!

Great Service

Had a hose on my windshield washer on my 2012 Taurus come off. The tech that checked me in was great in working with me and also showing me how to change the battery in my fob that had gone dead. Have enjoyed the service provided by Bob Allen. I would recommend that you purchase another printer for your tech guys so they don't have to walk all the way across the service area when they need to get a receipt.

Great service

Curtis was able to get my Expedition repaired in time for out trip to Colorado

Generally good

Generally ............................................................good.

Check up of right rear noise.

My 2015 Flex required a check up for right rear noise and service was prompt and courteous. Waiting time was very reasonable also.

Great service

Always great service at Bob Allen. That's why I trust them for all my car work.

Great Buying Experience

I had been searching for a F-150 for a few weeks and found a lot of options. After talking with many dealerships, Austin Blackwell at Bob Allen Ford was the most accommodating and thorough person I talked to. This is the reason I decided to purchase my 2016 F-150 from Bob Allen Ford. Along with Austin, the rest of the staff were very helpful with making sure the truck had everything I was looking for and more. I highly recommend Bob Allen Ford if you are looking for a place to purchase your next vehicle!

Great buying experience!

I had been searching for a F-150 for a few weeks and found a lot of options. After talking with many dealerships, Austin Blackwell at Bob Allen Ford was the most accommodating and thorough person I talked to. This is the reason I decided to purchase my 2016 F-150 from Bob Allen Ford. Along with Austin, the rest of the staff were very helpful with making sure the truck had everything I was looking for and more. I highly recommend Bob Allen Ford if you are looking for a place to purchase your next vehicle!

Buying

Ford Escape service was very good and staff was very helpful and worked hard to get us into the vehicle

Great Service

Nothing to add. You should not force anyone to write a review.

Great Place to Service a Vehicle

Good Service, would have been nice if my car had been washed.

Review

When I got home I found that the fabric cover in my trunk (that goes on the inside roof of my trunk) was not attached. I assume it was removed for the hail dent removal process but it was never reattached. The plastic screws were in my trunk so I was able to reattach this myself.

Awesomely consistent!

Shane did a great job of setting and managing my expectations, and executed by exceeded in them. Cashiers were great too!

First oil change

Drove in they took my truck told me what they would do and when it would be done they went over the ticket washed my truck and I was on my way no surprises

Great service facility

Marcus is a great service technician. Very professional and I only work with him. He will give the best service advise.I really appreciate his professional opinion. Alan Olsen

Awesome Service!

I loved the service! Curtis was the one that helped me with the servicing of my car. He was very professional but made you feel very comfortable at the same time. They also offered me a ride from work to the dealership to pick up my car, which I thought was great! I had two new tires put on along with a transmission fixed and everything went really well! I will definitely be back very soon to get the other two tires put on as well as an oil change. Thank you Bob Allen Ford for the great service!

Exceptional Service!!

I am always exceptionally pleased with the courtesy of the staff and appreciate the recommendations for vehicle maintenance. I would not go any where else for service on my Ford Edge. Bob Allen Ford is the BEST!!!!

2014 Ford Focus

I felt like I needed a smaller used vehicle and Jerome knew immediately the perfect car. It is a Ford Focus and seems to be just what I was looking for. Jerome has followed up with me and I will probably contact him if I have any problems. I consider Jerome to be an excellent Ford representative. Mary Raynolds

Always a great experience

Courteous and profession. Exceptional body work done to our f-150 after a deer ran into the side of the truck!!

Great service!

Appreciate the ride to/from my work, and the car wash! Thank you!

Customer

Excellent work and courteous in a way that shows respect.

Nice Dealership, Caring Staff, and Quality Cars

The service was good. The staff is knowledgeable, I wish the prices were more affordable, and economic for someone on a limited income. The customer service was excellent though.

service

in and out, did the works plus flush transmission fluid without appointment in under an hour and a half

Great new car

I recently purchased a 2016 Explorer that has proven to be one of the cars I have driven on the highway and in- town.The 3.5 Eco boost engine is very responsive, the car is very quite and comfort is great. Highway mileage is better thanExpected. For future generations of this model I would suggest eliminating the third row of next to impossible get to seats And moving the second row back to make for more leg room . The luggage space is very adequate and easy to use.The big complaint is on the gas tank lid as you need to but a pressure on it to close, however a turning latch would beMore secure

Great Service

I was impressed with the lady in the service department. I can't remember her name but she was wonderful!

Courteous and professional staff.

Staff was courteous and professional. Work was performed in a timely manner and to my expectations.

Great Service

I had an oil change and tire rotation and the service was fast and efficient.

Great service

The staff was very friendly and helpful. I am happy with how I was able to work my price to the options that were available.

Bob Allen Ford is a excellent facility!

I purchased a 2016 Ford Escape SE I am very happy and pleased with my new car your staff is excellent they treated me with the utmost respect help me with any questions that I had and did everything they could to make me happy and pleased with my car which I am. I have purchased Ford cars all of my car buying life from different Ford dealerships and I have found that Bob Allen Ford is the best that I have dealt with.

2blocks away

My oil change plus was completed and ready to go within one hour of waiting.

Quaulity Service

Reasonable wait time for service. Staff was professional & friendly.

what is this?

learned a couple of things about my maintenance contract that I didn't know

Repair Well Done

The dealership was very helpful in finding a solution to my vehicle's issues. They conducted a detail analysis of the situation and repaired the problem. They kept me informed every step of the way. My vehicle now runs as if it was brand new. Thank You Bob Allen Ford. It was a pleasure to do business with you and your service team especially Curtis Sanders.

Great service

I traded it for a new Escape. I love my new Escape as much as I did my Edge.

Mr. Hundal

Rep was very courteous and explained all the issues on hand. The shuttle driver was very nice and a great service!

Good work.

I was told since I had to wait after I was there to pick my car up I would get a car wash. Didn't happen. ?

Latest service experience

I wasn't sure if I could get out in the time crunch I was on. I called the day before, but, the person who answered the call in the service department was not at all helpful. She wasn't able to transfer my call and, she must have been having a bad day from her "attitude." Very, very unusual fr Bob Allen personnel.However, when I drove in and told the service writer what my time restraint was, he took care of me, and, you,all were able to get me taken care of in a shorter time than expected. Thank you.

Great shopping experience

We purchased a new Mustang and our salesman, Austin Blackwell, went above and beyond to make us happy. Very glad we went to Bob Allen Ford.

Another satisfied client.

The staff is friendly and helpful. The service is great. I purchase and service all of my vehicles at Bob Allen.

Very Helpful Service

I appreciate the time Marquis spent with me to go over my options. He was very helpful.

Wrecked Car, Good as New!

Chico at Bob Allen always kept me in the loop and was so nice! I was hit and they were honest about being backed up but suggested I come in early the next week (my car could still be driven). Nationwide sent me pictures daily of where they were at on fixing my car and Bob Allen went above and beyond, even cleaning up a little spot of rust. Great guys, very friendly, my car was in and out within 8 days, and that was over the Memorial Day holiday weekend.

C.E.O.

Great service. Everyone pitched in to do a great job without worrying about who got the sale

Great Dealership

1st truck purchase. Great staff! Great dealership!

Great sales. Extremely helpful and knowledgeable.

We needed a bigger truck to pull our 5th wheel home. Had a 3/4 ton Dodge which was o.k., but really needed a 1 ton dually. We told Bob Allen Ford what we needed in a truck and that evening had found the perfect match for us. Truly a seamless transaction for being 2 states away from the dealership! We would definitely recommend this dealership to anyone needing a vehicle.

Great service

Staff were great always. courteous and efficient but it is annoying not being able to submit without having fifty charactors, makes one not want to do survey!!!!!!!!!!!!

Great service

Battery failed, got it started drove it to the dealership, battery was replaced, no problems since.

Great Service.

My car was hit by hail. Once I had my car looked at by my insurance company I took it to Bob Allen Ford to see when they could get it in. They got it in right away, dealt with the insurance company on differences between the estimate and what they were able to do and returned my car perfectly cleaned up and looked like new. They were able to maintain the entire factory paint job through paintless dent removal process. Could not be happier.

Multi-point inspection missed the engine missing.

I thought it was weird that the day after I picked my truck (oil & filter changed, seal where the drive shaft enters the differential replaced, transmission fluid changed, and all four shocks replaced), the Service Engine Soon light illuminated indicating the need to replace the #6 spark plug (which I did myself).I guess you don't check engine performance when you change the oil.

Clean facilities, and comfortable waiting room

I have always had the very best service from Bob Allen Ford. I wouldn't have my car serviced anywhere else. My 11 year old Ford Escape looks like new and has never had any problems. I apprediate all your staff. Mario Goodwin

great service

very friendly dealer!! good friendly staff!! great service !!

Great Customer Service and facility

I am very happy with most everything, but again the time before last I was charged for Insurance on a rental and the gas. This was a recall issue (at least the second time if not the third time in for the same thing)-so I believe that I should not have been out a penny.

Great service every time!

Great service!! Always friendly and courteous! Will recommend to friends and family!

friendly & helpful

always friendly and helpful service-I have been a customer for over thirty years

Don't buy from anywhere else, but Bob Allen Ford

I purchased a black 2016 Ford Explorer XLT, right off the showroom floor. Jerome Tolliver has been, and will continue to be our trusted salesman. He is just simply the best. I appreciate all of the help that Jerome, Jason Hensley and Brad Hewlitt all did, to make this possible for me. The staff is impeccable. Thank you so very much!!!!

Quick service

Although I had to hunt a bit to find the right person, after the car was moved to the repair area, it took very little time. It was simply a matter of replacing a turn signal light, and as I was needing to take a road trip the next day, it was a relief to have it fixed....in a VERY short time. Thanks.

Great service and a great Saleman

Service staff was awesome. Quick and easy to deal with. Previous visit to buy parts had a question about the Raptor and Charlie iin sales answered all my questions and more about the vehicle we did not know. Big Cudos to him for excellent product knowledge.

Expert Car Care, Top-Notch Customer Service!

Sean Linville is always top-notch! The technician took my car for a test drive after the repair and found things were still not quite right. He took it back in and found the problem. The day before, I had called to ask Sean a question about the upcoming repair, but he was busy. My call was then routed to Derek, the Service Manager. I mentioned my current difficult life situation to him. He was extremely understanding and said they would do everything they could to help me out. And they did, much to my tremendous appreciation! This type of personal service is what keeps me going back to Bob Allen Ford. I trust their work 100%. I've driven Fords for over a quarter of a century, and the great customer service is a major reason why!

Great Service

I will never take my car anywhere else. Great, honest people who went above and beyond.

2013 Ford Focus

2013 Ford Focus. The service was excellent and I am very pleased.

Best Car Buying Experince

Such an easy process to purchase my new vehicle. Thanks to Jeff for helping me out, I will definitely be back for my next car!

owner

Awesome Customer Service! Why take your vehicle anywhere else.

Great Service, As Always!

I only trust Bob Allen with my Ford Focus! I was in for a new tire after a blow out and an alignment and everything feels great! It feels like I am driving a new car again! Thank you!

Attentive personnel, great service

My schedule is sometimes hectic so it's awesome to be able to drive in to professional, friendly staff who listen and get my car serviced, usually quicker than estimated.

Great service, professional and friendly staff.

I received an oil change. The staff was friendly, professional and quick service.

review

Service is fantastic. Didn't make me wait too long and had me on the road quickly. Continued to be very pleased with this dealership.

Bob Allen Ford

Jerry did an outstanding job, very pleased with our experience.

Amazing Service

I brought my car in with Transmission problems. I had only had the car for a little over a year when I purchased it at Bob Allen. I was treated with such a friendly staff, Marcus in the service dept was amazing. He helped explain everything to me, kept me updated, and helped make such a stress time without a car a pleasant experience.

New car shopping

Brad, Steve and Jason were extremely helpful in finding a mustang to meet our needs, adding some distinctive touches to it and completing the paperwork. We are very appreciative and really enjoying our new mustang!

Great work!

Super helpful staff, made the process very easy. Made it easy to pickup vehicle at a time that was convenient for me.

Great Service, Timely

Was having oil changed. Was able to do it in time i was told. Very happy ! Have used you in past for service on other company cars, always have done a good job. ThanksChris

Knowledgeable staff.

They work to get "it" right. Doesn't matter what you bring to them they take on the challenge and work to make it right.

Warranty work

The service people were professional and polite. Work was done in a timely fashion.

It truly is the dealer that makes a difference!

Pulled into the service bay and was greeted with a smile. They took very good care of my car and let me know when it was ready. Also, looked around at the cars in the showroom and was taken great care of there too.

It is truly the dealer that makes a difference.

Pulled into the service bay and was greeted with a smile. They took very good care of my car and let me know when it was ready. Also, looked around at the cars in the showroom and was taken great care of there too.

Great service on new tires, price was great too!

Curtis assisted me and was helpful and friendly as usual. I trust his judgement. He always tries to get the work done quickly.

Great Service

Service was fast and efficient. Always like coming to Bob Allen to have my car serviced.

Great work!

My car is like new again. Had the windshield replaced and the hood repainted, you would never know.

Awesome

It was the first time I had bought a new car, and I left the dealership extremely happy.

Sad but true

I am very happy with Sean's work by correcting all the mechanical issues. He was able to identify the problem with 2 of my tires after coming in twice before and being turned away with NTF. I am not to thrilled with the additional marks found on my car. I wash my car by hand and notice every new mark that shows up. Since my service, I know my bumper isn't the greatest shape, especially after my last vacation during the winter, but to see a 3-4 inch scrape across the bumper is unpleasant. There is a series of small upside down triangles around one of the wheel wells; groups of 3, more then a dozen. On the back, they replaced a motor for the electric back seats and I discovered a scratch that will not rub out.I feel between going to the air port and bringing my car into Bob Allen ford; Ford is number 2 on my list for causing to most damage to my car. For having my car for over 8 years, I believe it is in fairly great shape, but dread bring my car in for additional services. I know bring it back because I know my mechanical problems are already repair per my expectations.

Good people, but no car enthusiast

The purchase process went very well, considerate and respectful people made the purchase one the best I have ever had. The salesman dropped the ball on a couple of my requests and that was the only item that dropped the rating from excellent.

Oil change.

Excellent job on this oil change, filter and lubrication.

Door repair

Helpful and friendly customer service, minor door ding so easy to fix

Quality service

Fair price for great service. Friendly staff. Finished up with a free car wash. Love it.

GREAT SERVICES ALL AROUND

The Herndons have purchased 4 Taurus from Bob Allen. 88 wagon,90 SHO,99 SEL,and the "best of all" is our Blue Steel 2010 Limited. Our cousin wasn't getting the service 2015 SHO. We recommended B/A.He is very happy. Our experience with B/A and Mustang, has been outstanding. Walt and Billie P.S. Chico represents B/A quite well. "YOUR A GOOD BUNCH"

Service

The only problem I had was in feel that I was charged for something that could have been looked at for free after I just spent1,400.00 dollars with them.

No muss, no fuss,

Fixed the problem. and washed it too. Now things work the way they are supposed to work.

Great Service at Bob Allen Ford

Purchased a F-150 and the service was great. Staff was helpful not only my sales associate but many would stop by to check on us and make sure we didn't need anything since it was a busy day. But overall service was great had a couple issues with getting a certain payment but they made it work! The reason my family and I keep coming back to Bob Allen.

Buyer

F150 everyone was very nice and helpful overall experience was very good.

Routine Services But Job Well Done Again By Ford

Oil and filter change and rotate tires. Got in and out expeditiously which was greatly appreciated as we had other things to do.

Service

Curtis address both issues that were a problem on my vehicle and got both of them resolved!

Easy Scheduling, Great Service!

It is great to know that I can schedule an appointment ahead of time and stop in to have my car taken care of. The best part? I don't have to miss work because I can connect to WiFi in the dealership. Oh, and there's complimentary coffee. The team at Bob Allen has taken good care of me during my time in KC. Special thanks to the Service Center for taking the time to explain the details of my car repairs.

Great Experience

I've had a great experience from day one w/ Bob Allen Ford. Friendly service and timely.

Bob Allen does the real job

I went to Bob Allen many times, always try to get there at 7 am when they open. They are fast and professional, I always get covered by shuttle service when I have to drop my car there. And as always, they always get job done greatly.

Bob Allen is Awesome!

Everyone is always friendly and helpful, and service is excellent. I couldn't ask for more.

A Trusted Service Partner

Efficient courteous service done in a professional manner.

Great service at a great price

I have a 2013 Focus ST. The service from Bob Allen has always been top notch. The last visit was for a slow leak in one of my tires. It was fixed quickly and at a reasonable price. I appreciate how consistently good your service department is.

Excellent Service Dept.

You guys were AMAZING! I'll be in soon to have my filters switched out. Have a great week.

Great Dealership

Outstanding place to buy and have your vehicle serviced. Bought my 2011 Ford Edge at Bob Allen Ford and the sales experience is what you want it to be...professional, personal, and pleasant. I continue to only let Bob Allen Ford maintain service for my Edge. I will purchase another vehicle from this dealership. I am glad to recommend Bob Allen Ford.

CUSTOMER

AS ALWAYS WE ARE VERY SATISFIED WITH BOB ALLEN FORD. DEREK WAYNE IS A TOP NOTCH SERVICE MANAGER

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Service was fine but I asked the car to be washed and it wasn't. I did not say anything to anyone in the service department

Great service; comfortable waiting area

My vehicle was due for routine maintenance, and there were two open recall notices. With all the work required, my car was still ready before noon. Great service, and a staff member explained what needed to be done with regard to the recall issues.

Great service, always thorough.