BMW of West Houston

Bought car online

Bought a BMW 435I convertible on line. Had a few bumps in the road but my salesman Milton handled everything very professionally and overall was a very good experience.

BMW West Houston goes above and beyond

This service team went ABOVE AND BEYOND anywhere else I have been to ensure that my car was taken care of. No issues, no hassle. Strongly recommended!

BMWCAR

The customer service was verry goodoNext time I Wish to have the same services with the same same person.

Waste of time and sales person did not try

Wish the sales person and finance team worked harder to get the deal done I will let my company know to remove this dealership off our website worst experience I have ever had

BMW West Customer Service is Excellent

The Service Team is very professional and supportive. My Rep Tom Pham is very professional and courteous, he always keeps me posted and always seems glad to see me. When Tom is not available other representatives are glad to assist, I am very pleased with the service I receive.

Good people .. Professional .. BMW

First good people .kind ..Very fast processing .. Good follow up !!

problem w/my new bmw x3 and was well taken care of

After buying my x3 about a month ago my coolant light came on. After repeatedly filling up the coolant bottle thingy, the light would go away but eventually come on again with shorter periods in between.I know nothing about cars. I just recently learned how to put coolant in. So when I ran into this problem I was super worried that with all my work stress, now I'd have to deal with car battles on top of it and pay an arm and a leg for it...I didn't.Errol Nolan immediately heard me out over the phone, immediately got my car in and immediately took care of the problem. He even heard me out when i mentioned a small problem with the moonroof being loose.There was no hassle, headache or stress whatsoever, just amazing, efficient, great and competent customer service. Great customer service to accompany a great brand.I'm beyond grateful and highly recommend this place to any body else who might be in a bit of a situation where cars simply aren't your thing and can at times be intimidating. Your lack of car knowledge will not be taken advantage of but you will be very well taken care of!

Top experience

Very satisfied with the whole service performed on my car. I recommend this BMW dealership.

2012 X5 Repairs

I keep going back to this dealership because of the service advisor. He always treats me right.

Car Owner

Good experience, other than high cost of service work

Had my car serviced

Waited three hours when they told me it was going to take one and a half.Not good,my time isImportant to me. Theyreplaced my recalled air bags after almost a year of waiting,they rotated my tires,as they tecomended.The next day I had to bring the car back because the warning lampIndicated Low presure in the tires. I am not happy with the service!

A+ from the buying experience to the yearly maintenance

I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call away if I need anything for the car! From maintenance to getting a loaner car, he is always there to help. Went back last week and he was still as friendly and helpful. At the service dept, Mr Tom Pham helped me out with the biggest smile you can receive at any Buisness. Very sincere and professional! He tried to call me when service was done, but my phone was out of charge, he ended up sending me an email that the car is ready. Very professional and friendly. Totally recommend.

Great job by BMW West

Jesse and his team did a great job. I was in a bit of hurry and they got my tire changed out in record time.Thanks

Service visit

Mario Vega did a great job by being courteous and very professional.

service for my BMW

The service was excellent. Gabe, the service adviser, did an excellent job.

Electrronic Eng

I wait to much, almost 4 hours to replace a flat tire

Services

Very good Jose Maldonado is the best services agent

BMW West Houston Service

I have been visiting this BMW West facility for the last 3 years and compared to the one in Midtown Houston, the West facility is super efficient and their staff is very helpful, friendly, and accommodating. I leave very satisfied knowing I have used my time efficiently. Juan Maldonado has been my service advisor the last few times and he is excellent!

airbag recall

The work was performed timely and properly. All of the people involved in the process were helpful and easy to work with.

Good Experience at BMW of West Houston

Easy and a pleasure to work with at BMW of West Houston!

Great Service and Friendly People

I have visited and Used many off the Sonic Automotive Dealerships. Great organization to do business with

No follow-up :(

Submitted an online inquiry with multiple questions and a request that I be emailed with their response. Someone called me a couple of hours later (didn't email) but only to tell me the car was available. The sales person apparently had not read my inquiry and didn't have responses to my questions and seemed surprised when I asked about my other questions. He then said he would call back and never did. Disappointing.

BMW West Houston

Extremely impressed with John, my service guy. The service area is well maintained and the staff is very accommodating.

Bad experience!

I participated in an free inspection, last Saturday. My bad experience occurred at the BMW of the West, Hwy 10. I took my car in for the inspection at about 7:45am, on last Saturday. From the time I left my car at the dealership at 7:45am, I never received a status update on my car. Throughout the day, I made several call, to determine the status, I requested a call back each time I called but no one ever called. At 4:15pm, that evening, on one of my final calls, I was told I could pick up my keys at the front desk.Turns out that the inspection was completed, I just didn't get a call. I was told service had the wrong phone number. Suffice to say, this ruin my whole Saturday. The next day, following the inspection, I discovered my window button was broke. I returned to the dealership to discuss the damage. I had the misfortune to get a service attendant name Cash. Difficult to work with! He began our conversation by challenging my credibility by saying he had no means of knowing if the window was damaged prior to my coming in for the inspection. He then said I was ther simply to get my window repaired free. Truly an unprofessional individual! I left the dealership after I requested a return call from Randle, the service manager, a much easier person to work with.Michael Kellough

BMW WEST HOUSTON

Customer service oriented. No hassles and straight forward deals. Responsive

Andrew McKemie

Great experience, got a loaner car that was clean and ready to go, my car was serviced and returned to me when they said it would be.

Daniel Mujica

My BMW X5 received a service for fixing the rear suspension; and the quality of the services was very good, the timing to get the car back was as promised and the cost was adjusted to a reasonable price

X 6 M service

Excellent as usual.............................................

Great customer service

I purchased my car from this dealership about a year ago and just returned recently for maintenance service. Juan M from the service dept was great w customer service. He was friendly and attentive. I would highly recommend this dealership location to anyone looking for a new car or maintenance service done. Thank you.

BMW West Houston

I am happy to do a survey but don't like the fact that you make me write a review before I can finish this survey. I like your facility but don't like surveys that are to complicated like this one.

Sales & After Service **A+++**

I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there should have been nothing the dealer could do to help me. But they did. All the people I spoke with were very helpful and the whole experience reassured that the previous cars we bought were purchased at the right place, and certainly reaffirmed that the future cars we plan to purchase will be purchased from the right place. BMW West and its staff are great people to work with.In particular I would like to thank: Juan (Service), Charles (Sales Manager), and Mike S (Sales)

Service visit

Outstanding Service and personnel ! Clean facility , outstanding service adsvisor.

Car Service

I did not have an appointment, yet the car was serviced in a very timely manner. The gentleman who dealt with me was courteous and very professional. He kept me informed on the progress of the service as I waited. Great experience.

04 BMW 330ci

First class!!! BMW West has a very professional and classy facility second to none.

Heads above competition

This is by far the best run and orderly service/showroom in Houston. Very professional associates, respectful of clients' schedules and delivering on time service performance.

BMW of West Houston

Very good experience. Friendly, helpful service agent. Very quick turn around of the vehicle.

Worst car buying experience...bordering on harassment.

I went in on Labor Day to test drive a vehicle, briefly talked pricing and left to shop the other makes in the vehicle's class. I returned the same day to ask some comparison questions from the same sales person I worked with earlier, Tariq Sallaq. It was the worst experience I've ever had with a dealership regardless of whether it was a mass market or luxury brand.The aforementioned sales associate tried to cajole me into accepting the asking price by remarking that maybe I couldn't afford the car if I was concerned about pricing. He came full circle by disclosing his income (I didn't ask) and saying if he can afford it then why couldn't I. Sale person also proceeded to criticize my lifestyle choices -my mistake for accepting his invitation to make light small talk earlier in the day on the test drive? He just left after our interaction and didn't return my personal effects until prompted (ID/documentation). As I was walking leaving (I was polite and told him I wasn't ready to make a decision today but would return) he jeered loudly that I was playing a game and maybe if I was truly unhappy with something I should speak with the Owned Manager (Errol?) or lodge a complaint against him (I didn't -I was just intending on leaving amiably). His gibing was overheard by the Owned manager so I replied that "I had no complaint, and I just wanted to leave but this sales person kept tailing me and talking at my back while I was leaving." The owned manager flatly told Tariq that it was my decision. As I walked to my car Mr Sallaq followed me out and at one point even put his hand on my door and kept trying to close a sale. It was borderline harassment.

Best Service

5 BMW's later, I only use one service center. Due to the service team am I shopping for my 6th BMW now. All at BMW WEST.

New Car Purchase at BMW West

The sales person Minh has been thoroughly professional and offered me a good deal. Trade in value I got was excellent too.

Fabulous Service.

Jose in the service department was kind and took care of us in reasonable amount of time. He made sure that we didn't forget to tell him anything that may be wrong with our car. He also recommend we do things to the car that we where not aware that needed to be taken care of.

Love BMW, Love BMW of West Houston

People there are very nice. They offer very good price and very good services.

09/01/16

Service was very prompt and done right. courtesy wash job was a welcome bonus.

Mrs. Sigers

Juan Maldonado did a fantastic job getting my vehicle in and out of the shop as promised, when my vehicle was returned it was in a pristine condition, thanks Juan and the service team for doing an excellent job on my vehicle!

h m griffin

i wish you folks would stop sending me these surveys.i have been a customer of this dealership for at least 15 years and i have never had a problem with them. Jed Newson runs a very proactive service dept. and all of his service writers represent his drive.Juan Maldanado has been my service writer for maybe 5 years and nobody could do a better job.harold m griffin

BMW of West Houston

BMW of West Houston exceeded all of my service needs

BMW West. Katy. Tx

Excellent service. New modern facilities. Conveniently located on Katy freeway.

Took my car in for service due (Oil chnage)

I took my car in for an oil change/20,000miles service, it took just over 2 hrs. Overall everything was great except the wait time, I wish they had more loaners or try to keep oil change services to a max of 1 hour.

Great Service Experience

I had a great experience with this dealership when I took my 328i in the other day. I originally brought it in because I was having an issue with the remote. The issue was quickly resolved and Jose offered to have the scheduled maintenance done the same day since I was already there. Jose scheduled for Josh to drop me off and work and schedule a pick up while my car was being worked on. The process was smooth and they were very nice and courteous. Will definitely be taking it here from now on.

Car Serviced

I only go to this location because of the excellent customer service provided by Juan Maldonado! He does an outstanding job with getting you through the process in a expeditious manner!! He's very professional, keeps you abreast on the status of your car, and follows it through the process!

BMW of West Houston

My experience was awesome thanks to Jose Maldonado. He went beyond my expectations.

BMW Wesr - Best Service

My service advisor Jose Maldonaldo is excellent. His knowledge and professionalism is very helpful. I was impressed from the valets, courtesy car service, repairs and final walk out. Exceptional team giving exceptional service.

Service recall response for our BMW X-3

Every time we take our vehicle in for service, we are happy with the results. For us, it is absolutely service after the sale that will keep us coming back to purchase additional vehicles. We have NEVER had the excellent service we receive from our service writer, Gabe, from anyone else! Every time. We have another vehicle that is a non-BMW. The service experience with our other vehicle is extremely deficient compared to Momentum BMW, and the vehicle is a comparably priced vehicle. We would not hesitate to recommend Katy BMW to anyone!

BMW Collision Center Katy freeway

Michael was a great person. He really assisted my very well. I saw super satisfied

Didn't responde after service request

This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don't want you here... never had an experience like that!

Bmw 328 2014

The service you provided exceeded all expectations, and guarantees a continuing successful relationship.

Tony C

Purchased a 2013 Corvette from this dealership. My Sales Rep Michael was outstanding and extremely helpful.

Best service customer service at West of Houston!

Gabe Harris was servicing my BMW X3. He really paid attention to what my questions ans concerns. Best customer service, attention and detail!!!I also had Cadin Macadoo as a driver... great shuttle service!

BMW WEST HOUSTON

I purchased my first car on my own with the help of Mr. David T. and BMW of W. Houston. They made the process super easy!!

1st Experience

Very pleasant experience. Jared was great. Explained everything and had me in a sweet BMW in no time, no hassle.

Great service Advisor

The main reason I keep taking my cars to BMW West Houston is because of the exceptional advise and customer relations provided by Jose Maldonado. He is honest, sincere and you get the feeling he is always looking out for your best interest. I've been to plenty BMW dealerships for service and that is a rare quality.Would highly recommend using him as your service advisor.Cheers.

Poor customer service

I checked the website for pictures of the vehicle and there were none . I emailed the dealership and asked if they could text me some pictures of the vehicle . A salesman named David said they were on the website but I told him they were not . He then said that the person in charge of uploading pictures was out until Monday . If a potential customer wants to see pictures of a vehicle why would they hesitate to send them ? The same issue happened with another dealership but that salesman sent me the pictures right away and I ended up buying a car from that dealership.

Repair on my BMW 3328i series

It was a wonderful experience. My advisor (Mr. Pham) is wonderful. Always helpful, resourceful, and attentive.

Service

I had a very satisfied experience with the advisor and the appointment process. They take outstanding care of you as a customer. Great adviser Mr. Barahona

Louis

Daniel Hinojose did a fantastic job. Maria Moncada has a great team of people working for her, I will recommend my friends and family to BMW Of West Houston.Lou

customer service BMW

the service is fast and best quality customer service is great

Poor Financial Department

As of today, after purchasing 2 BMW's , I was forced to terminate a loyal longstanding relationship with BMW WEST! Their customer service has been less than satisfactory and after calling and leaving five messages for Lourdes, none of my calls were returned. They were dishonest, rude, and avoided our questions. The paperwork was sloppy, and rushed. we still have not received our plates after 4 weeks.If you're looking for a great car, and exceptional customer service, ADVANTAGE BMW-Houston/Midtown is for you!

Car purchase

Had a great experience. Salesman was very professional and the entire process was smooth!

Good service!

Overall good service! It took more 2 hours, but I took work and was able to do it.

Service, recall

BMW service center had is awful! Makes me want to never buy another BMW again!

BMW West Houston is a SCAM

I always used to think that buying a new car was a fun and empowering experience until I met Jennifer Ocampo at BMW of West Houston. My experience with her and the branch manager was filled with deception, lies, and many disappointments. My fiancee and I found a car we liked online, called Jennifer, and arranged a test drive. She stated to us that the car was having the wheels repaired and that the noise the breaks were making would be fixed after that. We loved the car and began the finance process through our bank. She called the next day to say the wheels had been fixed. Therefore, we made the three hour drive back to the dealership to find that the car was making the exact same noise.. Jennifer stated she was somehow misinformed about what all was being repaired, but that she would have it done the following Monday. She stated that to secure the car we needed all the paperwork to go through with the bank, so we did that on Friday with plans to pick up the car the following Monday. All the while Jennifer continued to pressure us into not financing through our bank, and to finance through BMW, which we were adamant we did not want to do. However, she repeatedly and quite rudely continued to pressure us until the whole family was uncomfortable with her persistence and my mother-in-law finally told her to stop asking. Monday morning we got a call from Jennifer stating that the sound wasn't fixed because "that's just the sound some brakes make." My fiancee asked for a manager to call him, which he did, and my fiancee explained the sound, which is definitely not normal. The manager said he would go drive the car himself to hear the noise and then call us back. The phone call from the manager never came, instead we were graced with a call from Jennifer stating that the car sold. Jennifer stated that she told us it was marked sold because she thought everything was complete but apparently there was something else that needed to be done that she was unaware of. None of this makes any sense to me. Like how could we essentially BUY the car, have it marked sold, and be on our way to pick it up when someone else buys it... Only to receive a phone call saying sorry, we sold the car don't bother coming to pick it up. There was no follow up from management, who stated he was going to drive the car then call us before we came to get it. Clearly the man leading this team has no idea how to actually run a business or manage his employees and is more intune with running a scam(see all the other fraud/scam reviews for this place). My conclusion is that one of two things happened. Either, they realized that they could not fool us into buying the car with bad breaks/rotors, and they found someone who would, or they found someone willing to finance through BMW when we would not, thus increasing their sales profits. Either way we were told that the car was marked sold for us, and then it sold on our way to pick it up. We were left with no follow through by management or by Jennifer. I would never recommend this dealership to anyone and cannot believe the lack of customer service we received when trying to spend 42k on a car. Save yourself the headache, scams, and deception... DO NOT BUY FROM BMW WEST HOUSTON

BMW X5 Car Service

Very satisfy with BMW service . Gustavo, Service Advisor kept us in loop for progress of car service.

Review on my service at BMW West Houston

This was a much improved service department visit. In and out very quick so thanks very much !

Smooth Process

I traded in my last Bimmer for a newer model. Everybody made the sale process smooth and easy.

New BMW4

Everyone associated with the deal ship was knowledgeable, professional, and polite. Our experience with BMW West was a pleasant and we will deal with them in the future.

excellent service

Juan was very professional, he did a good job on explain everything to me regarding my vehicle...I was just not happy with the vehicle itself...I didn't expect to have such issue at 47k miles high end vehicle...I hope that BMW improves their quality on their vehicles.ThankEthan

Great Services, Great Advisor

BMW West Houston is a great place to get service. I never really had a favorite advisor and always felt everyone did good. But after last two services, my favorite Service advisor is Marvin Barahona. He is great and takes care of the business very well. Thank you BMW West Houston!

Great overall service

Not so great service with initial call to service department but my service advisor, David McCormick, is the greatest and quickly fixed the situation. The young lady lied and told me that I could not have a loaner because I was only being serviced and it would only take 30 minutes. I asked her when was that put in place and she refused to answer me. Of course this was totally untrue and I was ;put out because I had to ask somone to follow me and give me a ride home which is not that close. She should not be allowed to ever answer the phone again.

Great experience!

I bought a pre-owned Ford F-150 from West Houston BMW. My Client Advisor, LR VELA, was top-notch. I was buying a $25k used truck and he treated me like I was a loyal, long-time customer and was buying a $100,000 luxury car. My truck was only a couple of days in their inventory, so it took quite a while to get in inspected and ready. LR kept me informed throughout the entire process, and even took me to lunch while I waited. I highly recommend West Houston BMW for whatever type of vehicle you are buying, and especially LR VELA.

Great repaired service.

your staff Yuan is very helpful, but I'm not happy under my extension warranty coverage, Your repaired service is excellent.

Great experience at West Houston BMW

I bought a pre-owned Ford F-150 from West Houston BMW. My Client Advisor, LR VELA, was top-notch. I was buying a $25k used truck and he treated me like I was a loyal, long-time customer and was buying a $100,000 luxury car. My truck was only a couple of days in their inventory, so it took quite a while to get in inspected and ready. LR kept me informed throughout the entire process, and even took me to lunch while I waited. I highly recommend West Houston BMW for whatever type of vehicle you are buying, and especially LR VELA.

Great service

Had quick speedy service. Facility was clean and staff very friendly.

Fast easy service

Check engine light was on so I made an appointment and requested a loaner car because I was expecting to be out a car for a couple days. However, they resolved the check engine light issue plus changed the oil, replenished fluids, and vacuumed the carpets all in just 2 hours. Definitely was not expecting it to be done that quickly.

Love the facility and great customer service

Service to car completed before promised. Great customer service and fabulous facility when you need to wait on your car.

Great sales experience and great service

Very easy car buying experience. Service dept is also very good, if I have to wait two hours for service that's where I'd want to do it. They were great.

Excellent service as always

Wait time was minimal and the waiting area is clean and comfortable. There was food and drink available if you wanted it.

Aways Excellent Service

I brought my vehicle in for its scheduled oil change and as always the service was impeccable.

Great service

Excellent Juan is an excellent advisor.Will always return to this facility.

Great service.

BMW West worked with me to find a cost effective solution for my repair.

Great Service

Prompt and efficient service. Juan was consistent with communication

Good services.good facilities

I bought my vehicle since 2014. I was happy with the services I received during the purchase.

Great service!

My only complaint would be the distance I had to drive to reach you. But Houston is a big place so that is understandable!

David McCormick provided excellent service!

I went in for a recall. Found David to be very efficient and personally interested in the additional repairs that had to be performed after a thorough inspection of the car.Highly recommend the dealer and especially David.

The best customer service.

Repairs were done as stated by advisor. It's always a pleasant experience and we trust the shop and repair work. The advisors know our vehicle and take excellent care of us and the car. I recommend using BMW West. Cash Jed Linda and Gabe are the best.

New Car!

Bought a new X5 from BMW West. Salesman Alan B. made it quick and easy and took great care of me along with the finance team.Thanks!

Excellent Service, Spotless Facility

excellent customer service. Was greeted immediately by a service advisor upon arrival. Quick and speedy process during vehicle servicing.

Great service

Great service. I am very happy with BMW.Congratulations.

Happy ya have a bmw!!

It was easy and convinient everyone was polite and I loved the manner

Nice facility and great service

Service was very prompt and everyone involved in process was very professional.

BMW West

Technicians did what was asked if them. I was told it would be a 2hr wait, they got it done in 1.5 hrs.

Offensive treatment at BMW West Houston

Poorly managed BMW West Houston: BMW has to improve their service standard offered by its dealers in the US. I spent hours going through their inventory list to pick the car I am interested in, and had some communications with their internet sales manager prior to my visit to this dealership. I was asked to come by to check those cars that I previously inquired about. So I did. But only being told by the sales associate not to come here with the list of six cars. I already discussed about those six cars with his sales manager and explain why I am interested over phone and emails. Nothing was communicated to the sales associate at the showroom. I was told by the sales assistant to come here with only one or two cars at most to check after enough studying the cars I want. He even made offensive comments including his response to my question related with discount possibly different from car to car. To make the story short, after listening to his complaints and waiting for hour and a half, I became tired and left this dealership with not being able to see even one single car from the list. I was told some cars were not available and he eventually did not come back while I was left alone at their show room, just waiting. Obviously to him, his time was a lot more important than mine. Unexpectedly unpleasant experience at BMW West Houston. I wish you have a decent BMW dealership which can treat customers not as bad as this car dealer. BMW North America should better manage their qualities of services offered by BMW West Houston.

Great service!!

Mario Vega was great. He made everything happen. It is not a chore to service your vehicle with him.

Great Service, Superab Facility.

I called David McCormick, service Advisor as I need a yearly Inspection Done. He called right back and inspection was scheduled swiftly. I always like asking for David. He is a great guy to work with. Thanks fro having advisors like David.Nusrath Zaidi

review

excellent service d

Great service

Juan Maldonado is always respectful and is helpful with any issues I have encounter with my 5series. Great service like always

Amazing Service

My visit to BMW West was outstanding. From the minute that I called to schedule the appointment until the time that my service advisor discussed the details of my service, and my completion of service. Excellent customer service at BMWWest is the best all around. Tom Phang is always professional.

Great service, Starbucks, clean and professional

Always excellent service and it's worth the drive, I stay 5 miles from another BMW dealership!

Great service

Juan always make sure I get only service required and I appreciate his concern

Service

The whole experience was excellent, from scheduling the appointment, to receiving the car, the timing, complementary shuttle and the quality of the repair, everything was perfect.

Not sure that I needed the service recommended

I took my car in for the oil change, etc that is required at 3 years or the recommended mileage. My car has 25,000 miles and is only driven in the interstate when traveling. We use our other vehicle for in town driving. The service rep, Jose Maldano said that the tires showed wear on the inside and need rotation and an alignment. Since this was sprung on us before we had time to think about it, we said to go ahead and do it. In hindsight, I believe that he "saw us coming" and took advantage. I have no idea of whether we need the rotation and especially the alignment. However, when I drive my car only on the interstate, I find it hard to believe that it needed an alignment at 25,000 miles. I have hit no potholes. I will consider going to another dealership in the future. I have no confidence that the service advisor is honest with me.

Great service

It was our first time that we brought our car to this service center, and we recieved an excellent attention, the advisor answer all our questions about the car no other aspects related with the maintenance process.

Great Service on my 10+ year old BMW

My 325i is getting older. Even though my BMW is well over 10 years old, they treated me like I just drove up in a top of the line model. My questions were noted that morning and I was quoted a price to make needed repairs later that day. The work was scheduled to be completed by the end of the day on friday. Although it didn't get completed on time, I was provided a car to drive over the weekend. Nice play BMW West, now I am looking forward to when trade my old car in on a new one.I did not want the technician to rush through the repair of my car, so provided a car to drive over the weekend, I was very satisfied with my experience. I'll definitely be back.

Great service

It was a great experience ever since my first, .....I'm loving it

Incredible Service

After the recent flooding in Houston I needed to purchase another vehicle unexpectedly. After searching on line for a bit I came across a BMW at the BMW West dealership. I made an appointment with Barry Bailey. Upon arriving to my dismay the car I went to look at was driving off with it's new owner. Thankfully Barry took as much time as I needed and pretty much walked the entire lot with me helping me decide what features were most important to me, going back and forth and just trying to make the entire process as smooth and painless as possible for me. The entire team at BMW West was incredibly friendly and I honestly do not believe I could've received a better deal anywhere in town.

Buying experience

Best experience ever. Minh Nguyen is a great salesperson

Service with Jose M

service with Jose M was fast and as promised. Very courteous and knowledgeable. Waiting area is nice, free coffee! Wifi. Ect. Just need to bring back the free donuts like cat the old location.

Great Service

BMW West Houston has an excellent Senior advisor David McCormick he is awesome our BMW 328I was scheduled for yearly service and David contact us with frequent status of our BMW.. Thank you David for providing us with excellent service.Ricardo Billescas

Great services

Friendly service, confortable waiting area, great coffee.

bmw west

finance guy , his name was Eric was very k nice, as knew his job and what was available on the car lot... his knowledge of the dealership and the finance process was very very helpful

Great Service

Great experience, my service provided was excellent!

Terrific Service

Dropped my 328i off at 3:30 for a next day service appointment and then got a call at 5:00 saying they got me in, completed all the work, and I was ready to go. Thanks!

Front End Alignment

I have been using Jose my service guy at the dealership for 2 years now and he always takes care of my needs with both of my BMW's. I have never had a complaint about the service. Also the new facility is very nice.

MR. JOHN CRISPINO

VERY PROFFESIONAL. THEY STAYED AFTER HOURS TO ACCOMODATE ME. I'M IN I.T. WITH DOCTORS NEEDING REAL-TIME INFORMATION QUICKLY SO MY TIME IS VERY VALUABLE. THIS DEALERSHIP WENT WAY ABOVE THE CALL OF DUTY FOR ME AND I'M VERY GRATFUL! EXCELLENT JOB BY THEM!!

Great service; Great attitude; Clean facilities

The service was done correctly and in less time than estimated. I'm very satisfied.

Awesome, prompt, service!

Marvin Barahona provided great service on my impromptu service visit for my 2015 428i Gran Coupe. He was great to work with, and I look forward to working with this BMW service center to keep my baby in tip top shape!

Great Service!

I took my BMW in for yearly maintenance. I was seen on time, all my questions were answered, and the service and inspection were completely quickly. I highly recommend John Swann!

Horrible

I have used BMW service for many years. My experience with the first BMW I owned was great. Over the years I have noticed the customer service decline. My last experience was by far the worst. My service advisor was not helpful and he never call to give me updates on my vehicle. Each update I received was from me calling the advisor and receiving a call back the next day. I am in the market to purchase a new car and I refuse to purchase another BMW. The quality of all the BMW's I have owned have been great. The only reason I will not purchase another BMW is because of the lousy customer service.

Clean dealership and knowledgable staff

Brought my M6 in for it's first service. I dropped off the vehicle. My only complaint is that I would not want to wait for this service as it took a couple of hours.

Great service

Juan Maldonado was my service adviser. As with previous maintainence, he was professional and informative. He's great to work with. My service was done correctly and in a shorter time than expected.

Excellent Service and Treatment

Excellent service by the rep Juan Maldonado...Couldn't expect anything else from him. Friendly, courteous, direct, took the time to explain the service, and more...

Good Service

2015 335i purchased - Very good sales and service -

Great Service

My service rep David was totally amazing, accommodating, and especially considerate. I didn't have an appointment, but they worked me in and gave me a loaner. I didn't get the run around and this was very convenient for me especially since I had my 18 month old with me. Thanks David!!!!

Service Center DOES NOT DO THEIR JOB

I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard and name. They are so rude and what they consider a courtesy is not a courtesy. Jeb does not need to manage anything (Please be aware that if its free you are not expected to hold them accountable for there lack of workmanship and attention to your car). Jeb made it clear that if its a free or courtesy service and its either not done or 1/2 done... That okay because it FREE. I guess your lucky to even get it in the garage since your not paying for any service. He also informed that he has to pay his technicians so how could he pay them if we are getting a "courtesy service". I am BEYOND upset with this dealer and even though i didn't want anything for "Free" all I was asking is that they fix what they said they did when I DID "pay" for the service and I DIDNT get. I have payed thousands of dollars for "SERVICE" and clearly they have lied about what they are saying they are checking. He insisted I wanted it done for free.. I guess he couldn't see past his own ignornat ways. They have no idea that they have lost a CUSTOMER for life due to there customer service. After I spoke to Jeb I also spoke to Randy which then Diagnosed my car ( of which i still had to pay the $165 fee for his tech to look into it I guess I needed to pay his 5 hours for looking at my car like Jeb said ) and came back with $7500 Estimate or i could trade it in. After I thought this was insulting because what they said they checked the last year and half is what was causing these issues and I feel like they gave this huge estimate to then tell me to trade it in. Whats even funnier is that I asked them to just give me my car and I would be on my way... well just like every thing else at that service center it was 1/2 done they didn't even screw my engine cover (no screws ) on and they lost some kind of clamps. I then took it to the BMW on 59 and they said i didn't even need $7500 worth ( that the estimate that they gave me was ridiculous) they only said I needed a few parts and it wasn't a big deal all of that work would cost me $600, and even though I didn't get it fixed at the 59 BMW that day they didn't charge me the fee to look at my car. The amount of labor charged at the BMW WEST is a robbery. So this tells me that they just wanted to get me out of the dealership and startle me ( what a way to scare customers into paying a crazy amount when it didn't even need it.. very reputable) . This is a testament to the standard of service that they give. DO NOT GO HERE TO GET ANYTHING FIXED. You are better off going to the BMW on 59 they know what service is and they treat you with respect, courtesy and they care about your concerns. I GUESS THIS IS THE NEW BMW WEST STANDARD !! BMW has always had such a high standard of work and this is subpar, unacceptable work is beyond disappointing. I don't know that I will ever look at BMW the same. All I wanted was for them to fix what they said they checked every single time my car came to the shop.BMW OF WEST HOUSTON :: YOU ARE A DISGRACE TO THE BMW NAME

Great service

I came in to do an oil change and Juan took great care of us. He took care of all of the issues that I had and in a timely manner.

Super service!

Went in for a routine service of my X5 and the service department did more than I expected. Experience was great!

Great Service

My Service Advisor was Mario. He was very patient and attentive to the my needs. This was my first visit, I look forward to a great future.

A five star BMW dealer in Texas

My wife took the car to the dealership for a routine maintenance as the indicator on my Bimmer's dashboard start showing a reminder. She told me that she received a courtesy and welcoming gestures from the staff. They have a nice and modern waiting room at the facility.While the mechanics deal with the car, the staff listened my wife's queries attentively and got all the questions (with regard to the service and sales) answered. She is happy. At the promised time, the car was ready and cleaned too, at no charge. A five-star facility indeed.

Service Trip

Impeccable service. Service Advisor, Juan Maldonado always provides exceptional service.

Great sales experience

Staff was very diligent and attentive and willing to work with my budget.

Great service

I took my car in on Thursday at noontime the loader car was ready David my service guys was a pleasure to work with he keep me inform what's was going on with the car they kept it for one day everything was great when I pick up the the car on Friday great service Thanks u Sheron

Does ANYONE at BMW of West Houston read an e-mail?

April 24 - Set up an appointment through their website. There is a section known as, ""Tell Us More." In this section, I told of the issue and wanted to know if this would be something covered under the extended warranty that I had purchased. The issue is what appears to be a clogged A/C drain line (water pooling in the backseat - behind the passenger seat. Water only appears when the A/C is running. Anyway, I received an automated response confirming the appointment. I needed to know if my extended warranty covers such issues. I have done business with them in the past - they have my name, contact info, VIN, etc. Easy question to answer. It's important to me as, like thousands of other former O&G professionals, I recently lost my job and don't have the 1200 (or more) that BMW would gladly bleed from me to correct what appears to be a really minor issue. The vehicle is a 2011 with about 49,000 miles. Not exactly something I would expect to see. In any case, nobody seemed to be on-the-ball with reading the "Tell Us More" section, so I forwarded the confirmation to the name on the automated e-mail (Jed Newsom). Again, no response. Soooo, everything was sent to the General Manager (Maria Moncada (on 4/28)) .. and, wouldn't you know ... no response. I went through a very similar situation with this dealership in April 2015 just for a service appointment - wanted more information regarding the 35,000 mile check-up. TOOK DAYS to get information. The next step is to e-mail BMW Corporate. Please RESPOND!!!! It's one of the simplest forms of customer service that you should score an "A" every time!!!

BMW WEST...Excellent Customer Service!

Excellent customer service. Very efficient and professional. I showed up to service my car with no appointment on a Saturday and they took me right away and even gave a loaner so I can continue with my days activities. My car was ready to go in a few hours and everything was done perfectly. Thank you BMW WEST for a great experience. -Happy Customer

David Milner

New service advisor, Daniel did a great job. The overall experience of service was commendable. I was given immediate attention, as needed;

Great service

Much better than I expected Very fast service in this brand new facilities

Great service

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Good services

The service is very good. David McCormick is my service advisor. He always does a good job for me. I looks for him whenever I go to the dealership.

Jared Willard

Currently, it seems there is less and less opportunity to write positively about any retail service but it delights me to say that, at BMW of West Houston, every person we have dealt with has been exceptionally pleasant, knowledgeable, and very professional. Id also like to mention that, specifically, Jared Willard has gone far beyond anything we have ever experienced! We cannot begin to thank Jared enough for making our car purchases such enjoyable experiences. From the 328I X-Drive to the M5 purchase, true to his previous form, he has followed through all the while he was informative, helpful, and enjoyable. We immediately knew we had met a different kind of sales rep; one that exhibited great personality, professionalism, and communication enabling him to know exactly how to help us meet our goals. He seems to be spot-on with these skills and is, no doubt, an excellent representative for BMW West. Because of Jared, we look forward to doing continued business with BMW West.

Great service

My service representative was kind and informative.

Tommy Luk

Tommy Luk did an excellent job being patient with me from day one. It took me about 5 months to decide if I wanted a car or not, and Tommy stayed in contact with me every step of the way. Tommy kept me updated on any new deals that I might want to take advantage of as well as new incoming cars. Every question I ask he was able to answer from the specs on the car to the estimate on financing. Tommy made my experience one to remember, and I will recommend him to everyone I know who is interested in buying a BMW.

Great services

Great services. Employes where very kind and helpful.

Great Service with excellent salesperson

I recently bought my X5 from BMW of West Houston and Jared Williard was the salesperson who helped me with ordering a custom build. He was very patient while answering my questions and provided me with regular updates about the delivery. This made the whole end-to-end process of getting my new car (and my first bimmer) very smooth. I would highly recommend you ask for him and make use of services provided by this dealership, thank you.

Great service

They are devoted to answering all of your needs. From the receptionist to the finance manager, great customer service.

Great service!

Fast and friendly service! Excellent drop-off facilities.

Battery Price Outrageous

First of all, BMW batteries are crap; lasting only 3 to 4 years. Every other car battery I have ever owned lasted twice that time. Second, your dealership charges outrageous prices for batteries. This was my wife's car, and she took it to your dealership before I could stop her. She paid you with taxes a total of $414 for the battery. She bought one before this in January '13 and paid you $336.12. I also have a BMW and in Feb '08 had to replace mine which I purchased at an AutoCheck for $170.20. By the way, that battery is still performing.

Westside Service Reps do not perform as expected

I bought a Cert. 2011 at 30K miles, took the car back for minimum issues, last time took it to do some paint touch up part of a service I purchased, they contracted a 3rd party body shop to do the work and he ended up doing something that was not under warranty and I had to pay him extra. BMW service rep said it was 1st time they use his service and yet I paid for that trial, that visit the car had 48,500 mils and specifically asked the service rep to check everything before warranty expires, the report came back as everything OK and nothing is needed. The car has now 53.500 and front brakes and rotor needs replacement after 5000 miles from last inspection, clearly they did not do any inspection, even though paper work said it was done. I argued with service manager since his technician did not do what they asked to do when I brought the car last time and as consequence I am having to replace parts and labor. He finally agreed to deduct the labor, yet he declined to admit that his team did not perform properly, insisted that I should pay for the parts and insulting my intelligence by say so many things could happen the car in 5000 miles driving really a brake pads and rotors can suddenly deteriorate within 5000 miles! I also had to wait few ours for the car as I was promised a loaner and when I checked in I was told they do not offer a loaner when it is out of a warranty. Advise, buy the car there but take it somewhere else for the service. The new location is a bit fancy, but do not be impressed, the service and attitude does not match up at all.

Outstanding Sales Professional Jared Willard

I was a confusing buyer for other dealerships when I called and wanted to talk price and did not agree to come in and fall in love with a car. (We are all different, what can I say...) After working with several other area dealers (BMW and non) and having a few "deals" in hand, I contacted BMW West who has always serviced my car. I was introduced to Jared Willard who was happy to work with me the way requested- as opposed to trying to get me to follow his routine. Great guy and exhibited wonderful patience as the only thing holding up the sale on my end was a 45 minute indecision over color on two similar 328i's. Probably a good point to mention it was his day off, he just happened to be there, and he still rode this out. If you want someone who makes the process a pleasure not a chore you'd rather avoid, I suggest you call Jared. (Also want to thank Tariq who stepped in to deliver the car on my odd schedule...)

Horrible Customer Service

I have given this place 4 chances with my car to have service work done and every time it is always something. It either takes 30 minutes to an hour to drop the car off (with an appointment), I never get phone calls from the service advisers as to when the car is done or what work is recommended (I have to continue to call for updates), it takes another 30 minutes to and hour to pick the car up, and finally it seems like the service advisers have a poor attitude about taking care of customers. I really get a sense that your business is not appreciated or they have better things to do instead of taking care of paying customers. I have been through 4 service advisers who I have had the same issue with over and over again with the things I stated above. To top everything off, I finally had it after this last visit and decided to let the service manager Randy know about my experiences and that I will not be coming back ever again. He sat down and listened to my concerns and offered me a 20% discount on my future services along with a rental car which sounded okay (I can get 10% with the coupon on the their website, so he is only giving me an extra 10% off for 4 bad experiences I have had which I later realized is not enough). Well I drive my car home after speaking to him about my experience and realize the clock on my dash and all the settings/time on my radio are gone. It looks like they decided to disconnect my battery during an oil change causing me to lose everything that I had setup on my new radio. No one informed me of this and I think I know why they did, they couldn't figure out how to turn my alarm off. I explicitly told my adviser Gabe how to turn the alarm off and how to keep it from going off, but I guess their BMW techs and advisers either can't listen to directions or can figure out how to hit an unlock button on the key fob to turn the alarm off... I called Randy as I was driving home to explain even more frustration about the experience after finding out everything had been lost in my radio since the battery was disconnected. That was Saturday afternoon that I left a message to have him call me and I have not heard anything back. With the way this BMW dealership does business I do not expect a phone call back from anyone which at this point I do not care. I will be taking my business elsewhere as I tried to tell them Saturday.

Great, Great, Service and very friendly

I purchase BMW 528i and the customer service was wonderful, friendly and helpful. The atmospher was very professional. I would by all means recommend a friend and family member to your dealership .

BMW 535

My salesperson Barry Bailey greeted us as soon as we walked in and was great !! He is very personable and knowledgeable. I was impressed on how well he knew all the details of the cars that we looked at. He was patient and professional from the test drives to making the deal. It was the best car buying experience we have had. I will definitely be purchasing all of my certified used and new BMW's here.

After purchase service is non-existant

While I got a good deal on my Jaguar, what wasnt good was that it needed a brake job 4 days after I picked up the car. This, despite the fact that I had been assured that the car had been checked and given a clean bill of health.Numerous calls to both the sales guy and the sales manager were completely ignored. Even after going back to the dealership in person and speaking to the sales manager it was basically told too bad so sad. Buying a used car at BMW of West Houston (and any other Sonic Automotive dealership for that matter) is a crapshoot. It would stand to reason that buying at a dealership would be safer than on Craigslist but no so with BMW West - at least on Craigslist the transaction would have been considerably quicker. The sales process even though it was a used car, was still slow and cumbersome (my main reason for buying used cars is that I hate the process and time of buying a new one) - even used I spent the better part of the day there.

Great Experience

Went to BMW of West Houston recently to look at a used 328i for my son. While there, I found a Certified Preowned 528i I really liked, so we ended up purchasing both. The process with our salesman, Jared Willard, was outstanding. He was pleasant and easy to deal with; we told him what we could do and he quickly worked the deal for us. I got more for my trade than I expected too. We already had our financing lined up through our credit union, so the paper work went quickly in their F&I department. The dealership is really set up well; no sales desks, just open areas with TVs with computer access and a coffee bar; a very relaxing and low pressure environment. We are both very pleased with our purchases and the service we received at BMW of West Houston. I've been a Honda owner for years, so I was concerned about the transition to a 'premium' dealership, but they've made it painless and quite enjoyable. I highly recommend them.

Great Expierence

I recently leased a X6 from West Houston BMW and it was an overall great experience. Jared our salesperson was fantastic. He was very responsive to all of our request and worked very hard to ensure that we got the best deal. Maria was also a pleasure to meet and deal with and was instrumental in helping to get it done. Lordes in the finance department was pleasant and helpful as well. By far my best car buying experience ever! I would definitely buy again!!

Gabe the BMW Service Customer Whisperer

BMW of West Houston 'Rocks!' I highly recommend this dealer and appreciate the quality in every aspect of the customer care. They truly excell in every way. Even when you return for service assistance. If, you are lucky enough to have your BMW serviced at BMW of West Houston be sure to say hello to Gabe or as I call him the BMW Service Customer 'Whisperer' thanks Gabe for the luxury experience even in the service department. The entire team is fabulous!!!

Lies, half truths and shady practices

I purchased a used car from these guys. Short story, DO NOT DO SO. Look elsewhere.The long story -- I had to fly in to pick up the car, so I asked if there was anything that would preclude me from driving it back across the country. They said no. They had replaced the tires and everything else was good. I also asked if there was any scratches, or nicks that were not clear in the photographs. Again I was told no. When I arrived, the front lower bumper was broken. This was not clear in the photos and I would certainly have expected it to be mentioned when I asked about paint imperfections. So, I still purchased the car knowing that I would be out of pocket several hundred dollars to replace it.During the sales process they kept pushing their wheel and tire warranty. I mean REALLY pushing it. I didn't purchase it since these are almost always a waste of money. In this case they wanted me to buy it because they ALREADY KNEW THE WHEELS WERE BENT.The big issue became apparent several miles down the road once the road became smoother. There was a vibration that felt like the wheels were improperly balanced. No big deal, so I pull in to a Discount Tire shop to have them balanced. Turns out they were already perfectly balanced, AND BENT. There is NO way that they would have been perfectly balanced if they had been bent after the new tires were mounted and balanced.So BMW of West Houston clearly balance the bent wheels when the put on the new tires. Since the bend was on the inside, it wasn't visible and they decided I'd be miles away before I noticed due to the bad roads around the dealership.After contacting them, they first tried to blame me. "I must have run over something". I didn't. Then after I pushed the issue, they asked how much it would be to get them straitened. I spent the time to take the wheels to 2 different wheel repair places. They couldn't be repaired. So I had to purchase 2 new wheels, so now I'm out of pocket more than $2000.I contacted them to let them know, the sales guy "had to ask his manager" and after that they stopped responding.So regard this dealership as shady. STAY FAR AWAY. It isn't worth it

Great customer service

My service advisor Jose did a great job engaging a foreman to find the root cause of a high pitch noise on my 2011 E93 335i convertible. The foreman was very patient and went with me for a ride to hear the noise. Later the same day they found the root cause and fixed it. Every one in this dealership is very nice, professional and pays great attention to the customers. I also bought some parts and was very pleased with the service delivered by the person who took care of me.

GREAT SERVICE

OCT 12 I CAME IN AND TRADED FOR A NEW BMW X1 IN WHICH DAVID TUBBS HELPED ME THRU IN FINDING WHAT I WANTED AND IN MY BUDGET HE WAS VERY PATIENT AND HELPFUL ALSO TOOK CARE OF A DENT AND THE TINT ON MY CAR AS WELL IN TURNING IT TO ME CLEAN. ALL STAFF WHO HELPED ME THRU THE FINANCE AND NAVIGATION WERE VERY PATIENT AND ANSWERED ALL MY QUESTIONS I HAD SO I AM VCERY PLEASED AND HAPPY AND I WILL RETURN AND PURSHASE ANOTHER IN SOME TIME LATER.

LOVE the entire team at BMW of West Houston!!!

Everyone I have dealt with at BMW of West Houston have been exceptionally nice, knowledgable and very professional!! Puling into the service drive and the guys there are quick to find out what I need. John in parts is so helpful and quick to find what I needed. Looking at pre-owned and Uriel was the best! looking at different makes and models and he was very helpful! The general manager even stopped by to say hello and see how my experience was! I HIGHLY recommend them to anyone looking for a new or used car! They made it so easy and hassle free!!

Awesome Experience!!!

I purchased a 2012 7-series from BMW of West Houston. The car was priced well and the service was exceptional. My salesman was Jared Willard and my financing was handled by Eric Barkin. They were both extremely knowledgeable in their fields which made the deal go very smooth. The thing that stood out the most is the relaxed, non-pushy approach. I was in and out with the car I selected in no time. I feel very comfortable with my purchase. I will definitely buy from this dealership again!

Lack of Service - Scheduled

Had a scheduled appointment that included a new tire, actually stopped by the dealership and made it in person. My service associate, though more pleasant than the previous, had to be reminded of the whole sequence just 4 days later. But he had scheduled it while I was there (presumably) as I received a reminder email. In any event, I waited 1 1/2 hours in service (the approximate estimated time for the work) to be told they were out of my tire. Incredible. A new state-of-the-art looking service facility but the personnel - not so much!

Go to any dealership but this one

Bought a CPO 2015 BMW that had the service light on as we were driving off. They ensured us it would "go away". Of course it didn't and started getting messages that the windshield wiper fluid was low. Clearly they do not even do a simple inspection of the cars when they release them to customers. It tool over a week for the GM to get back to me. She was rude and could care less and wanted to know "what do you want us to do about it". Don't waste your time or money.

Service - Poor Service

My advice don't buy a certified car from BMW of WEST HOUSTON in KATY, TX dealership because they do not check them out. If you have a warranty and bring it in then the technicians will send you on your merrily way and tell you there is nothing wrong with your car. I only giving a one star that is not deserve because the receptionist has had to deal with my multiple phone calls. Be sure to read all the one star reviews esp. the tire reviews and the doctor's review. I bought a certified 328i in March 2015 from BMW West in Katy, TX and have taken it back 7-8 times for light malfunction, left lower wheel low tire pressure x 4, smoke coming out of exhaust and now a drive train malfunction. They told me there was nothing wrong with my car. Well after getting stuck on the road one week after they told me nothing was wrong with my tire, I took it to Discount Tires and they showed my husband that the tire was totally flat inside and couldn't hold air, so we bought another tire for my safety. Now two weeks later after car was serviced by BMW, my car is there for a drive train malfunction and his incident happen on Thursday morning 9/3/2015 at approximate 830 am as I was going to meeting at my corporate office. I was on Grand Pkwy 99 going up on the spaghetti overpass to West park tollway and my car would not accelerate to the top of the overpass, finally I got to the top and had to coast down as my car as it began shaking and cutting off as I got to the shoulder and was unable to make it to the first exit because I was on the overpass before Peek Rd. I was panicking. I called the roadside assistance and was on hold for 20 minutes and then finally called the dealership and as I was waiting I asked the receptionist about the roadside asst phone no. Apparently the wrong roadside asst (Florida) is set up in my car. I called the roadside asst and they answered immediately and they came with 60 minutes as my husband was waiting for them. By the way they claim they do not to have any loaner cars then or today. Hey Jed Newsome, Cash, John Swann are you or your technicians ASE certified? Do ya'll have a computer assisted device to find out what's wrong with someones car? Do you always lie and tell people anything? This dealership is unethical and there management are straight out evil and wicked people because they are full of lies. You have to call and annoy the receptionist because the sales manager and service managers (Jed and Cash) never return your call. Spoke with Auro or Ariel? and he trying to entertain someone with a addt'l $300+ payment on another demo vehicle. Now I'm working with the BMW financial Services because Brian and Auro trying to tell me my car has depreciated by $10K since March. Hey, Auro do you have a loaner since you got some demo cars?

Terrible customer service all around!!

I purchased a certified pre-own vehicle from this dealership and the car started leaking the cooling fluid a week later. I brought it over and the maintenance employee told me that all BWM use a lot of cooling fluid and I had to have extra fluid with me in the car. after bringing the car 2 times they finally changed the fluid container because it was cracked. I wonder how it broke down a week later if they pitch is "Pre-own Certified"? did they check it or they knew and did not want to fix it until it was purchased? a few months later I brought the car for service and it was a disaster from the moment I went into their garage nothing they promised was delivered. The second time I brought it for service they called me and told me that one of the spot lights was broken and it will cost me $350 to replace it. I was almost positive the light was not broken before I brought it in but not 100%. I replaced the spot light on my own. I brought my wife's X5 last week and I checked it before I brought it in due to the past experiences and stupid me did not check it when I picked it up, Guess what happened? exactly, another spot light was broken and realized it when I got home. It is weird that the head lights are 20 times bigger than the spot lights and have never been broken. So I called and although the service associate was nice, his manager said that they could do nothing for me and he let me know. The only reason why I kept coming back to this dealership was because is the only one in west Houston (Katy) however with this experience I'll never comeback and will recommend my friends to watch out and take their cars somewhere else. Every time I came their employees would tell me that the last employee was fired but I see the same incompetent managers there. No matter how far other BMW are, I will not comeback to this dealership.

L.R. Vela and BMW of West Houston Sold me a Lemon

BMW of West Houston salesmen and the actual dealer are thieves. I was reassured several times by L.R. Vela that the used BMW I was purchasing had gone through a thorough inspection. I asked if I could get someone to inspect the car before purchasing. However, the Mr. Vela stated that their mechanics had done a thorough inspection of the car and there was no need. Additionally, he added that the car was safe to drive and in good working condition because the dealership could not sell a car that was not safe to drive and working.Three weeks after purchasing the car, the transmission went out. I had only driven the car 500 hundred miles. Most of the miles were from driving the car from Katy to Austin. I have been quoted $6,300 to fix the transmission by BMW of Austin. So basically, I spent several thousands of dollars in purchasing a large paper weight. In order to have a running car, I will need to spend several thousand dollars more. To add insult to injury, when I attempted to contact Mr. L.R. Vela about the issue so that I could at minimum receive some guidance from their service department; Mr. Vela ignored me. When I communicated that I was unhappy with my purchase and that I would need to pay an additional $6,300 to fix the car he had sold me 3 weeks earlier he just blew me off and hung up.This has been the worst car purchasing experience I have ever had. I have purchased 7 cars in my lifetime 3 of which were used prior to this one and I have never had an issue. These salesmen are thieves and so is the dealership.I would never purchase a BMW again nor would I purchase anything from BMW of West Houston. Beware if you plan on visiting BMW of West Houston.

Always a pleasure!!!!!

I have ALWAYS supported BMW of West Houston! My experience with this dealership has remained awesome throughout the years. My salesperson DAVID TUBBS makes sure that all the cars I am interested in, I have full knowledge about them and their features. His knowledge of the cars he sells really allows me to be comfortable in the car that I select. I am always at ease when I buy a car from this dealership. The finance manager (I think his name starts with an M) explains the contract to the T. I can relax in the fact that I never have to worry when I put my car buying needs in their hands. Awesome job as always! I love my new car!

worst customer care

I bought a Certified Pre-Owned BMW x5 almost a year back and I was not aware of SOS button in my car and actually dealer should call some service center to activate my SOS button and they did not do anything until 2 months back I learn from one friend of mine about this service which was part of my warranty and then I called the sales guy and then he called the service center and helped me to activate it. And another thing was the spare key which supposed to be given to me at the purchase time and they did not.

Worst Service Experience Ever

Worst Service Experience Ever wanted to buy the used car.. not able to negotiate the price! dealer doesnt know anything about the car! not able to answer questions even about engine volume!!! my trade in was apprised 3000 lower than possible dealer left and had to talk to used car manager, then this manager left too.. and i had to look for keys of my car.. finally found them and run away from this terrible dealers!

Great Service and Professionalism

My sales professional LR Vela made the car buying process absolutely stress-free. Keep in mind I reside about 1500 miles away in New Jersey and purchased the car through dozens of emails and phone calls. Mr. Vela always maintained communication and kept me updated with the buying process. My sister who still lives in Houston was able to schedule a visit with Mr. Vela and test drive the car on my behalf. He treated her and her husband with the utmost respect and professionalism. I had multiple personal representatives performing tasks on my behalf and Mr. Vela and his team treated each one of them with respect and patience. This is a classy dealership with very reasonable car prices. There is a reason I bought a Houston car all the way from New Jersey -- it was simply the best price nationwide for the car I was looking for. I would buy from this dealership again. I definitely suggest anyone looking for a great car at a quality price to start here -- no matter where you reside!

You will not be dissapointed, great hassle free experience!

What an awesome experience! You usually dont say that when buying a car, but BMW West was 5 stars. Everyone there was great. My Client Advisor, Pat Grimm, was very professional and really knows his BMWs. You can tell there is a passion in what hes doing. He gave me the personal attention to show me different models, and when I finally picked out the one I wanted, he made sure walk me through the car, and all its options. Real down to earth guy. I highly recommend him if you visit this dealership. In fact, I suggest you make this your first place to visit. The finance manager, Mazhar Abbas, was also great. I had my own financing arranged, but he was able to get me a better deal, and some extra incentives I didnt know were available, all in effort to get me the very best deal. Very clean and modern dealership, and everyone is super friendly.

Worst Service Experience Ever / Traumatized

I concur with many reviewers...this dealership's service department is quite possibly the most inept and incompetent in the entire BMW authorized dealers network. To top it off, they assume no accountability and are totally unfazed by the customer's hardships... The stock answer: "We provided you a loaner." I did not purchase my 328i convertible from this dealership. I took it there for convenience, close to my home. I wish I would have never done so! I took my car for minor "adjustments" while still under factory warranty and ended up with a major leaky situation on my convertible top. My car has been in and out of that service department for the last 4 months, and each time, they make the issue a more complex one. I could go into infinite details as to all that has transpired, but it would become a "Terror Novel" rather than a review. Suffice it to say that I've escalated my concerns to BMW North America. While in their care, my car was left out in the inclement weather with a "seal" they had "replaced and tested". Bottom line, my car became a "mobile pool". Took it back, they "replaced" the "replaced" seal. Rain again in Houston, this time the leaks were worse! Left it yet again (I think this was the 6th time for the SAME EXACT ISSUE they created). Picked it up again over the New Year after they assured me all was well...RAIN IN MY CAR AGAIN - this time even worse. They keep blaming it on the parts (not the right part, needed another part, part on back order...blah blah blah). It is now 1/15 and my car is still in the dealership for service. My question to the "Brilliant service team" and "Brilliant management team" now that my car has had so much water leaked into to it...what measures were taken by them to ensure it is properly dried (everywhere) and aired out? Weather has been terrible in Houston, so only manual drying will take care of this. I will hold them liable for any lingering issues stemming from water in the interior. Please do yourselves a favor, take it to another dealership. As the General Manager Maria Moncado told me, there are other dealerships in Houston - why pick ours? Well, the same exact question I pose to myself. I reserve my opinion on Mr. Cash Jacobson, at one point he pointed his finger at me while telling me the car is fixed...is it now?

PRICE GOUGING AND ERRONEOUS REPAIRS!!

I just had a complete comprehensive diagnostic approximately 2 week prior to having an oil change here. My normal service provide Jose was not available and the person who serviced me that day must have calculated his Christmas vacation from the two page strongly suggested recommend repairs. Out of the 6 suggestions only 2 were identified by the other dealership.

Excellent!

Mr Lr vela is the greatest! He was great during the whole buying process Picked me up at the airport, explaing everything about the used car i was buying Very clear about services done to the car before they offered for sale Next time im buying a car i will call mr vela

Nice Car

The cars provided this dealer have excellent condition in general.

Lack of customer service and response when trying to buy car

We had a terrible experience at this dealership. We went in looking for a very particular certified pre-owned vehicle and were given Vince Brown as our sales rep. He gave us a whole talk about how he was the most passionate person at that dealership and would help us out. We were hoping for a lower price, and he came back saying there was no budge room (although looking back, we're not even sure he took our proposed offer to the manager) and that he would notify us if the price went down. He also told us he would get back to us the next day (Friday) regarding what financing deals were available. He didn't get back to us. Saturday he notified us that the price went down $1000, but we were out of town. Monday early afternoon we called him again saying we were interested in getting the car, to let us know if it was available, and if any deals could be made. We asked him to call us whether the price was negotiable or not so that we could arrange for childcare and come in Monday night. We never heard from him. Tuesday we called the pre-owned manager and found out that the car had been sold in the meantime. And we still have yet to hear from him that the car sold, when he supposedly was going to keep an eye on it for us. Crappy customer service. Empty promises. We took our business elsewhere and bought a new Porsche Cayenne S, where we were thrilled with how eager they were to respond to our inquiries and continued to follow up with us up until the purchase.

Excellent Car Buying Experience

I made my first BMW purchase at BMW West this weekend. I had a great experience and the staff at West made me feel at home. I never once felt uncomfortable thanks to my wonderful salesperson Josh Dorris. He answered all my questions and was very helpful throughout the entire process. BMW West got me top dollar for my trade in and went above and beyond making sure I was satisfied with my new purchase. Mazhar in finance was very thorough and the entire paperwork process took about 10 minutes. This was the best car buying experience I have encountered. I highly recommend BMW West!

Great Buying Experience

When I decided to purchase my new BMW I went to three different dealerships. I started out at Momentum BMW West but didnt plan on actually talking to anyone. I simply went to look at the colors I was trying to decide between. We ended up meeting Minh Nguyen that day and he was great to work with. He was extremely courteous and very professional. We ended up taking a test drive and I knew when I was ready that I wanted to work with him. Over the next few weeks, I went to Advantage and Momentum on 59 South to shop price. Neither of those dealers came close to offering what Minh and Momentum BMW West did. MBM gave us the best price, by FAR, and the customer service was amazing. After I ordered my car, we went back two days later to order a BMW for my husband. Throughout the different interactions at Momentum BMW West, I cant say enough about their entire staff. Everyone there was very friendly and willing to help in any way. I HIGHLY recommend calling Minh if youre in the market for a BMW. You wont be disappointed.

Third Time

I am a return customer and I own two BMW. This is my third purchase from this dealership. Every time I had a more pleasant experience Than before. My sales person name is Minh Nugyen and this is the second time that I am purchasing the car with him. Ver nice and pleasant person to work with. I strongly will recommend this dealership and sale person to my friend and family. TWO THUMBS UP!!

New M3, Very Pleased with Service

I purchased a 2015 M3 and could not be happier with the service and treatment I received. Derrick Goodwin treated me very well from the moment I entered the dealership, even though I was dressed in my usual Friday attire of ragged jeans and a golf shirt. Dan, the Sales Manager was also very helpful and they got the entire deal done very painlessly including my trade in. The facilities are as good as you will find, and when I went back later in the afternoon with my wife to pick up the car they even took her into the service area so she could get a close look at the I3 model, even though they new she wasn't buying one.

Purchased a pre-owned 5 series from L.R.

I was in the process of shopping for a used 5 series this weekend. Momentum West was the second stop on my list, and had scheduled to view somemore cars at several other dealers around town. But I didn't need to go anywhere else after BMW West. L.R. Vela was able to get me in a 535i, which I love. Customer service and quality was great. I'd definitely recommend Momentum West and L.R. to a friend.

happy customer

Minh worked very hard for me to get the expected car for me.

You gotta check this before you go to this dearlership

Vincent Lavelle Brown this guys from used car was the worst ever in my life. DO not ever even thinking about buying car form this guy.He's not responding my call for the after service since its been 1 and half week. I had hard water stain on my car, i just could not notice because it was rainy day. Right after i noticed it, i tried to call the sales person n left message but he s not calling me back at all. I need to spend more than 100 dollars to remove water stain that i just bought from there. They told me they will clean the car before i get handed in, which was xxxxxxxx. No response from that at all. Avoid that sales person!! I can't forget what he told me when i was on processing of buying car.

Horrible experience

I drove 3 hours away wanting this blue 135i and when I got there they didn't even let me like look in the car or nothing they was more interested In how much I was putting down and stuff. I waited for an hour in a half for my seller to come talk to me after to beautiful women came In that had no appointment that guy was truly a non helper! Never again will I go there. A waste of time. Guy name was McAllister.

Nice salesman, and smooth purchasing experience