BMW of Tucson

By far the best car buying experience we have had!

It's unbelievable how smooth our process was in buying our vehicle. By far the best car buying experience we've had. When they say no haggle pricing, they mean no haggle pricing. I'd like to compliment our sales rep Francisco who has been great! He never pressured us and was very patient while we looked at other vehicles. He and Paul who is his sales manager were extremely professional and although we purchased used, they have treated us as if we were buying a brand new BMW. They have also followed up since to make sure the vehicle is still running smooth. This has given us peace of mind that we were sold a great vehicle. Have and will continue to tell everyone about how great this dealer has been to us.

My new BMW

This was a very easy process of selecting the car of my preference, test-driving, and discussing the acquisition options. I leased the BMW 328i, and I am very satisfied that I did. I feel that I belong to the BMW family now and that I can stop by the agency at any time.

Very disappointed

Please consider going to another dealership! The GM is well known to be arrogant with very limited knowledge. The way he conducts business is very embarrassing. The service department is not staffed with technicians who have adequate training. They replaced gaskets with the incorrect part causing leaks, they overlooked leaking and damaged struts and they left a cabin filter with leaves in it. This service was considered acceptable by the aforementioned GM. Auto Nation should be ashamed that this is occurring.

Bad service, very disappointed

I would not recommend purchasing a vehicle from this dealer.. there are so many who are helpful and do not misrepresent their products.

First service

My first service. Overall easy experience. However I had to wait 1 hr and 45 mins as the car apparently needed brake fluid, pollen filter and windshield wipers as well.

BMW of Tucson

Excellent customer service. Friendly and engaging sales staff.

Service

My last visit to BMW of Tucson was just as good as the time before. Ivan is great at what he does and always gives me great customer service. He makes sure all my needs are met and discusses future maintenance needed so that I understand completely. Great experience and good atmosphere!

BEST Car Buying Experience YET!

I walked into the dealership and was immediately greeted by a nice young man named Lance who was both kind and knowledgeable. I had already found a car I wanted to look at online (at cars.com) and I showed him the information. With-in two minutes he had procured the keys and pulled the car up to the front. Before the test drive he told me up front that the price on the window was the price plus approximately 10% for state and city tax as well as a docking fee. Afterward, when we went to talk price he hadn't lied, there were NO hidden costs. During the test drive, he was nice, funny, and offered good conversation. The buying process was fast (as fast as it ever is) and all the information was given including a carfax report. The finance guy was also kind and witty, overall making this a very easy process. 10/10 recommend.

Customer review

Good customer service. Would come back to this dealership again for service or any other purchase of a car.

BMW of Tucson

I was very pleased with my experience buying my new 2017 BMW X5

BMW of Tucson

BMW of Tucson was a great place to purchase a car! Straight forward with no hassles or haggling. Lance Light was extremely knowledgeable and a total professional. He came in on his day off to show me a car that I ended up purchasing. I would definitely recommend giving them for your next car purchase.

Tucson BMW

My experience in buying a pre-certified BMW was great .. The staff was professional and helpful, especially our salesman Lance Light.

Great service!

Quick and very efficient service. My service adviser, Steve, was fantastic, worked with me prior to service, then kept me appraised of what was taking place and then went over the results. A good experience.

A pleasant and professional experience

After many years dealing with another local dealer's declining customer service, I was pleasantly surprised by my experience with the staff at BMW of Tucson. Their professionalism did not end after the papers were signed, and I was off the lot. Lance followed up to verify that I was enjoying my vehicle and Jeremy quickly handled some additional finance questions for me, one week after my purchase.

Very satisfied

Prompt, pleasant service. Happily, my car in under warranty so there was no cost to me.

Positive experience at BMW Tucson

Ivan and the BMW Tucson team are polite, professional, and honest. They clearly explain your options and make you feel comfortable while you're waiting. When we had extensive repairs on one of our vehicles, they provided a beautiful loaner car. Thank you for the service!

BMW Tucson

Salesperson was great. He showed us what we were looking for, took us out on test drives, and gave us an overall view of each BMW. The finance.process was more intimidating. We felt very pressured into buying an extended warranty. It was very expensive and it made us feel like we were not going to be able to afford the car because repairs would be massively expensive. It almost made us change our minds

Good service on time

Good experience, when I picked up the car I noticed the hood open, so who ever did the service they forgot to close it

Business owner

Had a really good experience as always when I brought my car in for service!

Outstanding Service

Ryan Hoganson was professional and went beyond the requirements of outstanding service. We would definitely use BMW of Tucson again because of a service representative such as Mr. Hoganson.Thank you again for the outstanding experience.Glenn and Patricia Malloff

BMW Tucson is 5 stars!!

Even though we were buying a used 5 Series for much less money than most cars on the lot we were treated with the same professionalism and courtesy of any other customer. Juan Carlos was awesome to deal with and the rest of the staff made this a very pleasant transaction. My best car buying experience by a long shot.

Jade Hilliard, BMW sercice review

Great experience, car works great, very satisfied, Jade was fantastic

Heissy

Very good attention and service, rapid response diagnostic

Enjoyed working with Steven Turner at BMW Tucson

My husband and I had an excellent experience shopping for a Certified Preowned X3. Steven Turner was informative and made the buying process easy. I have been pleased with his after the sale follow-up making sure I didn't have any questions and making me feel that I was a valued customer. The showroom is beautiful and comfortable and every one we met was courteous and friendly. I look forward to a long relationship with BMW Tucson.

Service for my BMW 128i

I brought my car is for routine service. My service writer did a review of the information from the car and did all the needed services. I had an early morning appointment and my car was ready within 2 hours, including a wash. Yeah !!

bmw tucson

Purchase went very smoothly, The salesman was and has been very helpful.

BMW Tucson

The Service Department is about the best I have ever experienced. Steve Joseph is a fantastic and very trustworthy service advisor.My only complaint with this dealership was the buying process and the salesman we had two years ago was, unfortunately, what one would expect in the car business. In this regard, Lexus has by far the best sales experience, whereas this BMW dealer has by far the best service department experience thanks to its service advisors.

Excellect and Courteous Hospitality

First off, Jade Hilliard is amazing and very gracious. She is very open and provided me with the appropriate details I needed regarding my car and the services needed to repair it. She was very helpful indeed and feel most comfortable coming to this facility over any other. While I purchased my car from another dealer, I will surely buy my next vehicle from here as I experienced the utmost honesty and integrity from every person I interacted with. Kudos to your entire staff at BMW of Tucson. Thank you for valuing your customers.

Not Sure yet

Still waiting for a response on repairs that should have been done but problem still persists. Sales people call you immediately when they think you are buying......When you have a problem? Crickets..........

Great Service from BMW of Tucson

Ivan Salazar took care of my car's routine maintenance, answered all my questions and made sure I was happy with their service. He even added a car wash/detail!

PLEASANT EXPERIENCE

I PURCHASED A NEW BEAUTIFUL NEW X1. THE SALESMAN, LANCE, WAS EXTREMELY HELPFUL. LOVE MY NEW CAR.

Repairs made easy

Got all repairs done in one day. Got a replacement vehicle- made the experience very easy

BMW Owner

Todd and the entire team provided excellent customer care. Todd makes the sometimes difficult and frustrating vehicle repair process much more pleasant by having a great attitude, arranging a courtesy car within minutes, diligent care to fix the vehicle, and organizing a team effort to get to the bottom of the problems. Every person I encountered was helpful and nice. Todd is great!

Service

Overall very good experience. Only issue took 45' more than told upfront.

GREAT SERVICE

Everyone is so friendly and professional. .my car looks and runs great

Great Service --and friendly staff

Service was great ! X1 BMW is the car we have . Ryan Hoganson was very helpfull getting us in for service a day earlier , than our scheduled service .

Recall service

IT was for a recall and it was handled properly with no hassle.

bmw 3 series

my husband took our car for a service. it was good. the representative was nice, theservice was good, we are very satisfied with the service.

Great Service and Facilites.

My experience was outstanding. Service rep Marcela informed us how the repairs were progressing and how it was being done. Our loaner car was outstanding. We are very pleased with the service received from this dealership.

Great service experience!

Brought my car in because of black smoke coming from my tailpipe. The service shop diagnosed a cracked valve cover, and contacted the extended warranty company for coverage. The warranty company sent out an adjuster to assess the damage, etc. All the while, Todd kept me informed on the progress and status of my warranty claim. The warranty company was a true pain in the butt, but Todd was persistent in attempting to get a decision and, again, kept me informed. Todd also provided me with a loaner car which I kept for the duration of the repairs. The warranty company made a decision after 2 days (and many phone calls from Todd and myself). When my wife came to pickup the loaner car, she commented on how friendly and professional the entire service staff was towards her. Todd is truly a great service advisor and worked with me to get my car repaired, despite the obstacles from my warranty company. On a side note, I bought the car from a dealership in Scottsdale, so the warranty was not sold through BMW of Tucson and I did not blame them for my problems. Overall, my service experience was exceptional and the staff was courteous and friendly.

exceptionally great service

Very pleased with courtesy and service. X3 is a great vehicle. Special thanks to Steve for coordination and making us feel welcomed.

Very Happy Customer!

Marcela took care of my service and repairs needed very promptly and explained things where it was easily understood. My drop off and pick up was very quick, organized and efficient. Everyone was very friendly and professional.

Great Service

I am very happy with my car. If I do have a service issue Jade at BMW in Tucson is always friendly and professional. Gets my car in as soon as possible, I can get a loaner vehicle so my schedule is not interrupted. Cant say enough good things about Jade. She is an asset to the dealership!

First BMW Purchase

I recently purchased my first BMW Series 2 at BMW Tucson, Thanks to my wonderful advisor Mr. Eddie Martinez I have a beautiful new convertible. The entire experience was painless and smooth. The easiest, most respectful and best car purchase experience ever. I highly recommend Eddie and BMW Tucson if you considering a BMW purchase.

Car Service at its Best

Who would think that getting one's car serviced would be a pleasurable experience? Well, at BMW Tucson, it was definitely a pleasure. Service is efficient and complete and the wait just about as comfortable as possible. Sipping the complimentary cappuccino, relaxing in plush leather chairs, while working on my laptop with complementary Internet access--what's there to complain about?! Plus, I get my car back sparkling clean and smelling new again. Thanks, Todd, for great service!

Annual checkup service by Ryan Hoganson

Annual checkup service by Ryan Hoganson. Excellent and timely service. Ryan was great by explaining everything in detail.

Great services

2015 BMW 320i Certified Pre-owned Kind and helpful staff

Great Service

Great service Getting a loaner really helped.Jade, Service Person, was helpful.

Great service, Thanks to Marcela. She is a doll!

Marcela is always great and professional. She goes the extra mile to make sure everything is done right the first time. Trust her with your precious BMW and you won't go wrong.

In and out! Perfect!

BMW Tucson is always a good experience. Great customer service! They are very professional and helpful.

Great Service

Service is impeccable; fast, friendly, efficient. Repairs are completed correctly the first time, and when promised. Service adviser Jade Hilliard, is extremely pleasant to work with and very thorough on the needs of the vehicle.

Great service

Good service and Jade Hilliard is always a pleasure to deal with.

Fast, friendly and efficient service.

I easily made my service repair appointment by phone, then showed up a little late to have the service done. The repairs were done nearly to the minute and at no charge. My car required a new battery due to it being replaced. Everything went smoothly and easy.

Good Service

Issues with the 3rd party warranty company did not exactly make this my best experience. However, Ms. Arns was extremely patient and professional as we worked out the issues and the service was still completed before the weeks end.

Great Service

Ryan was EXTREMELY helpful with in and out of the box solutions

the Royal Treatment

This is my first BMW and now I know why they have a reputation for luxury. It;s not only the car but the service.

New car purchase

Very friendly, organized, everyone knew what there job entailed.The only downside was that they have a 'state of the art' coffee machine, and it was really awful coffee!

Good professional service and customer service

Run flat tire went down, needed replacement. Service crew did a great job of explaining what needed to be done, and then did it.

Wonderful Customer service

Steven Joseph, our representative, was delightful. Wonderful experience!

Car maintenance

Great customer service. Very friendly and proactively helpful.

Excellent customer service and care

My car's air conditioning was having a problem and Todd was able to get me in the very next day. He had Steven Joseph take care of me since he was off. Steve was extremely nice and professional. He took care of everything quickly and did a great job communicating with and letting me know the status of my car and explaining what was wrong. It was a seamless, easy process. My car was back quickly considering a part came from Germany and it was clean and ready for me and running perfectly. Most of all I appreciate the care and consideration of both Todd and Steve. Both employees are a pleasure to deal with. Thank you for the great care and service!

Great service very Profesional employees

Not enough words to explain but Profesional service

Excellent customer service

It was a pleasure buying a car from this dealer. The attention to the customers was excellent since the beginning.

Great experience

I recently purchased a 2013 328i BMWi from BMW of Tucson. I would like to thank you for the assistance your company gave us in purchasing the car. I can say that I'm greatly satisified with the car. I would like to thank your sales representative, Lance Light, for his great customer service and knowledge of the car. He assisted us very well. We felt we were cared about as a customer and would recommend your company to anyone interested in buying a BMW. Thank you.

Appointment? Why bother?

Ten days ago I made an appointment for an oil and filter change. Courteous phone conversation, service rep gives me some options, I pick one and he asks if I will wait while the work is done. Affirmative, I tell him. Got an email confirmation of the appointment the next day. Two days ago got a reminder email from the dealer. Another one yesterday. All the data about the appointment was correct: Your appointment is today, March 21, at 10:00. I live in Green Valley. My wife and I drive the 40 miles to the dealership and arrive right on time, at10:00. We are met at the service entrance by a young man who asks if we have an appointment. We tell him Yes and give us our last name. He checks us in, takes our keys, he asks if we will wait while the car is serviced, I tell him Yes, and we go to the customer waiting area. Thirty minutes go by. At ten thirty another service rep comes out from the services offices, approaches us, and asks if we will be waiting for the car while the service is performed. I'm puzzled but tell him Yes, we will wait, he nods and tells us that the car is ready to go into the shop and the service will likely take an hour and forty-five minutes. As I'm trying to digest this info my wife protests, "But we have an appointment." The service rep responds that yes, he knows that but the service dept. has "been really hit hard this morning." Then he turns and walks off. My wife and I take a few minutes to "collect ourselves," calculating that even though we had an appointment for an oil and filter change at 10:00 a.m. and arrived on time, we won't leave the dealership until 12:30. That is, our oil and filter change will have taken two hours and fifteen minutes. At that point I go back to the service rep and tell him we can't accommodate him and need to leave. He gets up and takes us to our car, which is still outside, not in the service area, and we leave. We drive the forty minutes back to Green Valley with the scheduled work not done. I honestly don't know why this dealership parades a service appointment process in front of customers if it means nothing. Apparently everything is on a first-come first-served basis, regardless of customer promptness on the day service is scheduled. I

Outstanding Sales Experience!!!

The moment we arrived we were greeted by Bruce, A fantastic sales associate who walked us through and was excited to help us . Every question was answered even when we called back days afterwords . Fantastic experience !

Excellent customer service

I live in Tempe but the dealership is located in Tucson. I worked with Eddie Martinez over the phone on coming up with a guarenteed out the door price within my budget. There were no additional hidden fees upon arriving in Tucson. He even had a purchase order printed sent to me before I left to purchase the vehicle. The team at bmw was able to provide me with a fair apr as well. Marissa was very helpful finalizing all the paperwork and explaining all my options as far as extended warranty and such. Overall I couldn't be happier with my first car purchasing experience from a dealer.

Great Salesman!

We were not easy customers to deal with but our Salesman t Tucson BMW was so patient and so flexible that he stuck with us through several weeks of shopping different dealers, makes and models. He was always friendly, always informative, and with no pressure. His knowledge of the BMW inventory helped us to find an X-5, which we thought was out of our budget. He helped to structure a deal that we could live with and minimized the negotiating games. The entire process was made much easier because of our salesman, his knowledge of his product and his kind efforts.

Great Experience !!!

Last spring my wife and I purchased a home in Tucson so we could spend winter months in a sunny place. We're natives of Virginia. When we returned to Tucson in early December, one of our first tasks was to find reliable transportation. We spent two complete days looking at vehicles at several different Tucson dealers. It's not a fun job. Our last dealership visit was to BMW of Tucson. We have a BMW in Virginia and are huge fans of the product so, we thought it would be great to get a low-mileage, certified BMW. We were quickly greeted by John Owen at the dealership who went out of his way to show us different cars and to answer our questions. I'm 63 years old and have bought a lot of vehicles over the years. Dealing with John was the most relaxing, personable experience I have ever had buying a car. He knows his product and went out of his way to make sure the vehicles that we bought fit our needs. Yes, we ended up buying TWO cars that day. There was never an iota of pressure. If you shop there, you should definitely ask for John. Finally, let me comment on the dealership. This operation is a class act. Everyone working there is on the same team, making sure that your needs are being met. One person, Russ Lange, is dedicated strictly to making sure you understand the capabilities of your car. He will spend as much time with you as necessary to make sure you completely understand your vehicle. All in all, a great car buying experience!

Great service

Jade my Service Advisor was very professional and accommodating. This was our first BMW service and it required an additional repair. Jade provided us with.a loaner and the work was completed as scheduled.

Great experience!

Top notch treatment. Steven was very helpful sales rep and the finance rep made the paperwork easy.

Always fabulous service,

Scheduled my car on line for service, after receiving email service was due. Each time, I'm immediately greeted, meet with my service advisor, Marcela Arns..Marcela explains what services are to be done and if I need a loaner....I chose to wait....nice seating, coffee, donut holes, television, magazines, and always clean! Marcela lets me know my car is ready. Back in her office she explains what services were done, walks me to my just washed car! Great experience

Service visit

My service rep Marcella was helpful, pleasant, and professional. Will request her on my future service visits.

Great Purchase

Bruce was extremely patient with my questions about car. He is extremely professional and made my purchase as smooth and easy as possible. I hope to become a long term customer.

Exceptional service, professional, nice people

Service was outstanding through the entire process from purchase through finance.

Incredible service

To work with Juan Carlos Almada, was a great experience . Professional he answer all my questions, and doubts . I will love to countinue working with him and recommend to all my friends

Car buying theceasyvway

Always has been a hassle buying a car - you know the drill. First the salesman who jumps at you when you first enter the door, willing to take you for a test ride and extoll the virtues of the car. But they can't make any decisions without having to talk to the various levels of management - just like the government or military. Our salesman, Steve Turner, was low pressure, answered questions, got his manager's approval fast, and the deal was quickly done. All while in the presence of quality cars in a sharp showroom. Left with a state of the art i3!

Great new car buying experience

We were interested in both Certified Pre-Ownd and new end of year 2015 3-series when we visited BMW of Tucson. We also went to Carmax. We ended up with a great deal on a new 2015 320i. The entire process was easy and friendly. So far, so good one week after purchase.

Positive experience

Purchased a Certified Pre-Owned vehicle with a trade in. Experience was positive and professional throughout.

Purchase of certified pre-owned BMW 328i

Fadie was very helpful and informative during out purchase experience. We had not expected to buy a car that day and were only hoping to get a quote for our old car. The price they gave us for trading in our old car was reasonable and they did throw in a few discounts for the pre-owned car we purchased from them. Fadie let us test drive the car on various road conditions to let us feel how the car was like under the different modes available. I would recommend that you read the information sheet on the car carefully as we failed to do so and only discovered that there was no Bluetooth connectivity in the car after we had purchased it. The dealership does a wonderful followup by scheduling you to have a meeting with their BMW genius who will show you all the secrets and shortcuts to your car that you may not have had the time or patience to discover. Overall, quite a wonderful experience.

Excellent Dealer

Purchased a used M6 from BMW of Tucson. The staff was very professional and no pressure. The car was in excellent condition but things can happen and after driving it for about a week, the air conditioner compressor failed. The car came with a 60 day warranty that covers almost everything free of charge. I am happy to say it's true and what would have been a costly repair was free. I am impressed by how easy they made the process.

A superior, professional dealership.

Searching for a new car lease I was drawn by the lead-in of a BMW ad. When entering the dealership I engaged with a sales rep who attentively listened to my needs and responded by giving a demo ride in the vehicle of the ad; superior knowledge & thorough - a comprehensive review of all the key elements necessary to understand features and performance; very convincing if one had doubts. All questions answered to my satisfaction - including bringing in the sales manager for a question that only he should address. All, including the finance manager were very professional, affable, and a pleasure to interact with. Follow ups for BMW genius, service/maintainability, & initialization of some key features of the vehicle by the sales rep, and all of the previous, demonstrates a dealership I will not only enjoy but also will have my trust & confidence.

BMW Service

Tucson BMW replaced burned out headlight in my 2011 BMW X5 35D. Cost was less than estimate.

Very nice dealership!

Went in for a recalled part to be replaced. They were very professional, the facility was extremely clean, the employees there were all very friendly and the service was done quicker than expected with a free car wash. I was pleased and would recommend them to anyone needing service on their BMW.

Do not know what you want here?

Excellent as is Ryan Hoganson.Nothing else to add at this time.

Great service

Took my car in for scheduled service check. My advisor, Thomas Burgess handled the entire process with his usual excellent care and enthusiasm.

Great experience

Great experience!!Clark Koby and John Owen were extremely helpful. Clark had me in a vehicle of my choice for a test drive within minutes. I wasn't expecting to purchase an X3 because I searched the inventory before arriving not finding a vehicle with the options I wanted. Clark somehow located a vehicle that had 90% of the features.Clark had to take care of someone he had sold a car too earlier so, he passed me on to John Owen. John was a great host, he listened well and took over right where Clark left off. John is an animal lover an a very descent person. All and all quality people, not too sales-ey an over all great experience.

Excellent Customer Service

Seller was very Knowledgeable about vehicles. Very curteous. Is still in contact with me about vehicle satisfaction and to answer questions

Personable, professional and accommodating.

I found a used Nissan Xterra online and met Bill Metcalf to look at it. He allowed me to take the vehicle to my mechanic to have it checked over and he arranged to have the paperwork done so when my husband and I returned, all we had to do was sign the documents and away we went! He was very personable and accommodating.

I was impressed with the service

Took my 2005 M3 in for routine maintenance. Very nice and helpful service adviser. Work was done on time and completely satisfied. Will return for future service.

Used Accord Purchased

Great and fairly quick, Clark was especially helpful in getting us a very good deal.

Recommend without hesitation

Wonderful experience very professional I got X3 ZENE Moore is wonderful genuine and and professional

Service great

Very good. I was kept informrmed and was notified when the vehicle was being washed and then finished

Professional, hassle-free

Came by to check out used inventory and right away I was greeted by Dave Spencer who was awesome to my wife and I throughout the buying process.

Easy no stress buying experience at a fair price.

Best dealer in town. ****************************************

Great Experience

Knowledgeable technicians; great service representatives; relaxing customer waiting area; good coffee; courteous checkout -- what more could you ask for?

Great Experience

Great experience. Went in for maintenance on our 328i and left with an X3. Personnel very helpful and friendly. Dave Spenser was great at his job and worked hard to earn our business. We were very satisfied with all aspects of our experience.

BMW Tucson

I was debating about which car to buy. Lance Light was very knowledgeable, patient, and helpful. Buying this car was an enjoyable experience.

Easy car buying experience.

I dread going to car dealerships shopping for an automobile. BMW of Tucson was a pleasant surprise. Lance Light was a helpful salesman and not pushy at all. I prefer straight-forward, no surprises salesmen.

Great Service

Amazing service. we were made to feel right at home the moment we stepped into the dealership. David Spencer was very thorough and patient in giving all the information. He made all the options available to us which made our decision making process very easy. Rest of the staff in the deanship was also very help full and friendly and it felt like that every body was involved in the process although David was the main person handling the sale. I think dealer ship was also a big factor in deciding to go for a BMW instead of other luxury models we were looking into.

Worst customer service!

I've never experienced such horrible customer service at any dealership as I did at BMW of Tucson, I took my BMW there in hopes of getting an oil change but obviously that didn't happen. It seems as though they are too busy for their customers because when I arrived no one came out, I sat outside in my car for a while waiting for someone to come but no one ever did. I went inside and of course the ignoring continued, there was a man being checked out at the service desk and after he was done I walked up and the man at the service desk just walked away without even saying one word. I stood there for a while and employees kept passing by no of which bother to ask if someone was helping me. After a while a guy came out and didn't even say hello, he just asked me if I had an appointment and as soon as I said no he basically cut me off and didn't even allow me to explain what I needed. I will NEVER go back to BMW of Tucson, I would rather drive further, pay more if I have to and go to a place were I am treated right.

Review of BMW of Tucson

It was generally an unexpected and good experience. However the car ordered took approxmately 18 weeks to arrive, which kept my review from being all 5 stars.

Knowaglable staff, nice facilities

Nice to find a dealership open on Sunday, one day in the is not enough time to shop for a new car.

Great service!

After traveling this summer for vacation through Arizona and New Mexico, we noticed we had a radiator fan problem. My husband called BMW of Tucson and Ms. Jade helped him get the part so that we could have installed as soon as we got to Tucson. The service was great and had peace of mind to continue our trip back to California.

Land Rover

Easy, quick simple. Attention to detail. My new dealership from now on

Great services, Clean facilities

The services were really good when I bought my car there. It's my first time buying car so I got lots of questions, but they did not haste at all.

Amazing customer service!

We have used this dealership for over 18 years. The customer service has always been outstanding. Everyone is efficient and makes the car buying experience quick and painless.

Great service. Personable employees.

I recently stopped by BMW of Tucson to look at a Certified Pre-Owned 2011 335i. The staff there was extremely knowledgeable and made me feel truly valued. They were very willing to work within my budget and even helped me transport my old vehicle back to my apartment so that I could sell it to a friend. Overall, it was a great experience. I'm very glad I didn't drive up to Phoenix.

Dependable

Auto service finished when promised--explanation of service to be performed in was in detaill

Well organized and efficient

Warranty service... No problems and no surprises. Well organized and warranty issue fixed perfectly.

Great Service

Had a battery problem, i.e., excessive discharge. Ryan met me at the exact time of my appointment, explained the repair process. The job was finished within the time frame specified and the car was returned to me cleanly washed and groomed. A very pleasant experience!

Title?

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great Customer Service

It is always a great experience having my car serviced at this BMW dealership. I have an older BMW and it is running great thanks to the service I have received here over the years. Brandon was very honest, he explained the items that required repair and what was important to take care of today. I appreciate that. The loaner car allowed me to be to the office without hassle. I will be back!

laycock review if new car

Pleasure doing business again with BWM. Only complaint was how long it seemed to get new vehicle once ordered but all things considered, was probably fast.

Great Service !!

A+ experiences !!! All the process was so easy and so clear transactions!

Great at working with customers needs & finances.

I am very pleased with my first BMW 328i. I got an amazing deal from Jose Antonio Pesquieria, he and the finance manager got me an amazing deal. I went from looking at a 2007 328i to a 2011 328i with a very low APR and a cheap car payment. I will be back to buy another BMW soon.

Wonderful salesman!

Antonio was a great person to work with! We had been looking at several different makes of luxury cars and overall BMW had the best customer service and maintenance plans. We were not pushed toward a specific modeler financing plan. All of our questions were answered quickly and honestly. They moved the vehicles right out of the showroom and brought the car in for tinting and detailing. Great experience!

bmw 35

Great working with them, kept us informed all the way until the car came. Salesperson. John Almada knows the car and was able to give us the time we needed to be comfortable as we drove away with the new car. Called a few days later to ask if we had any questions.

Best Buying Experience

The staff at BMW of Tucson, from Sales to Finance, made my recent purchase the best buying experience I've ever had at any dealership. From the test drive through the negotiation, it was easy and time-saving. The vehicle was ready to go when I was and I'm really enjoying my 335i. (This is my second trouble-free BMW).

Thorough, responsive

Transaction was straightforward and I felt the salesman was genuinely interested in my satisfaction. The vehicle had been checked out thoroughly so I wasn't apprehensive about reliability issues. It turned out that it did need new brake pads, which the dealer provided at no cost. The only down side to the transaction was that the vehicle only came with one key, and I discovered that having a duplicate made was very costly. The dealer would not pay for the duplicate but did provide it at cost with no markup.

First BMW Experience

Greg was very courteous and professional. Since this was my first BMW, I had a lot of questions. Greg graciously answered my barrage of questions. I also enjoyed the low pressure buying process.

Great Customer Service

Brandon took care of me when my car was not performing properly (on a Saturday) and issued me a loaner car ). Within a short time I received a call that car was fixed and ready to be picked up! A very positive experience!

Great Service

Courteous service man, detail of work to be done. Work was done on time and as promised. Car was clean and neat and delivered by a neat and courteous lot man.

Mike Schmid was great!

We were just passing thru - we have been researching several cars for a couple years now. The BMW X1 was at the top of the "Want" list, but we weren't quite ready to purchase. While in Tucson on vacation, we stopped to test drive the top two favorites. We weren't treated very well at a competitor because we weren't planning to make a purchase right away. We weren't satisfied with the test drive anyway and wanted a head to head comparison, so we made our way to Tucson BMW. We were pulled to the best looking car on the lot - the X1. It was the 35i and we were looking for the 28i. Enter Mike Schmid. We let him know that we were window shopping right away. We drove the 35i and were VERY pleased. We also wanted to look at the X3, which Mike was pleased to allow us to drive. When we got back and found out the price of the X1, we were sold. No pressure at all. The treatment, the price, and Mike working with the Managers on the trade-in made it the best buying experience we've ever had. We are now the proud owners of a BMW X1 xdrive 35i, turbo, straight six, Valencia Orange The ride home was magnificent. Thank You Mike, for everything.

Highly Recommend BMW of Tucson

Between my parents and myself we have owned several BMW's, we keep going back to BMW for a reason: Juan Carlos Almada. He is wonderful, has always treated us wonderfully, with the utmost respect and has always been very honest with us. He always goes the extra mile to help. Having Phoenix so close and having several dealerships there, we end up always choosing BMW of Tucson for very good reasons. Never disappointed. Plus, I love my brand new BMW!

Great experience!

The team there are genuinely dedicated to assisting customers. I had questions regarding the ability to use a remote app available on IPhones. They did not stop until they figured it out. I would recommend their services to anyone!

I met with Zane Moore at the BMW Tucson/Auto Mall

Zane was an excellent Sales Man last weekend. He took his time to explain differences between several models that I was interested in seeing. He was very informative and helpful in making my final decision to purchase the Certified BMW last Tuesday evening. When I went to pick up my vehicle, the car was cleaned and shiny in every respect! Zane took the time to program my garage remote and also my cell phone and showed me how to utilize the navigation device. I highly recommend his service and knowledge to all future customers considering the great BMW vehicle! Sincerely, Susan J.

love my new bmw!

I was helped by Mike Schmid at BMW Tucson & he was great! Very friendly & helpful. I recommend this dealership completely! I had a wonderful experience!

Great Service Internet Sales

Greg Shelko in Internet sales is the best and great to work with. I drove from Phoenix to Tucson to make the deal on a used CPO 328i that is wonderful. Tucson has a lower tax and I saved money there. I highly recommend BMW of Tucson and already have to my co-workers, friends and family.

Love my BMW!

Peter was terrific to work with. He understood right away what type of car I was looking for. The test drive was longer than 5 minutes - which with a BMW needs to be since it is SOOOOO fun to drive. He explained all the different options and provided assistance in helping me choose which ones I needed/wanted. There was no high pressure to "upgrade" ever. The car is only a few weeks old so I have not used the service department but expect it to be as efficent and friendly as the sales department.

Will buy M2 from them

Greg Shelko helped me with my out of state purchase, even got a sandwich waiting for me upon arrival (flew into Phoenix, drove down to Tucson). I highly recommend Greg and BMW of Tucson - PS: I was surprised that they had an Alpina B6 Grand Coupe!

Awesome!!

I was an out of state client and dealt with Greg Shelko. He was a pleasure to work with and my 650i was everything I expected it to be! I was surprised at the wide selection of vehicles they had in stock!

Wonderful overall experience every time

First of, the buying experience was not hard sell and the sales associate Mike, did not in any way try to influence my buying decision as the vehicle sold itself. Secondly, the service experience afterwards was always prompt, polite and most of all, expertly done and professional. Their service mechanics are up to date and if you compare it with other professions, receive continuing education in their fields of expertise. The service manager Marcela handling my account is always pleasant and accommodating. This is how the dealership earned my brand and customer loyalty.

Terrrific experience

Sales staff Antonio and Peter are friendly, approachable, polite, patient, and extremely knowledgeable. They helped me select my 328i with grace, tact, great insight, excellent advice, and zero pressure. Kudos on an outstanding sales team.

Excellent Experience

I went in to buy a vehicle valued at less than $10K and was treated as if I were buying a $150K Beemer. This was the best car-buying experience I have ever had. Juan Carlos Almada is a superb sales representative and knows everything about every vehicle. I never felt pressured or steered to a more expensive vehicle.

Customer Service takes a back seat

Recently visited the service department for a scheduled appointment with Ryan to have a recall issue addressed (new brake booster and master cylinder). I pulled into the service bay and parked just outside one of the offices which was occupied. I sat in my car for a few minutes, expecting someone to greet me. That never happened. I went inside to see the receptionist and asked for Ryan. Ryan came out of his office to greet me. Turns out his was the office I pulled in front of and we ended up going right back there. (could have saved me a trip)Ryan set me up in a loaner car and quickly explained the operation. Before I left I was told my car would be done the following morning. Two and a half days later I got a call that my car was ready. No big deal since I had the loaner but there was no effort made in providing a status update.While driving out of the parking lot in my newly repaired car, the brake pedal immediately went to the floor as I nearly coasted out onto the road. I returned to the service department and was greeted by one of the valets who was kind enough to page Ryan. I explained the issue to Ryan and he got a technician to look at my car. They both agreed there was air in the brake lines and they would have to be bled again. When I asked how much more time they needed, I was told not more than 15 minutes. For the next hour I sat in the waiting area, which is more like a gift shop. Not once was I given an update even though the 15 minutes was long gone. When my car was finally ready Ryan gave me the keys and said, "Visually, your car's all ready to go. You've taken good care of it." I responded sarcastically by saying, "Great, I'm glad it's visually ready, nevermind the mechanics or safety of it." I thanked Ryan and left. As I drove back to work I reflected on my experience and realized that I had offered many words of thanks but not once was a thank you given to me. I had a far different experience when I initially went to Blue + White BMW, an independent mechanic. I received a personalized note from the owner thanking me for trusting them with my car and welcoming me to their family. I guess a lot can be learned from the 'little guys'.

Haven't disappointed !!

This is my second BMW in 14 months; not a thing wrong with my convertible, and the servicing was always top notch, however decided to get an SUV, and would NOT go anywhere else..they gave me a good price on my BMW convertible which allowed me to get a new 2014 X3, on a lease, no payments until 3 years, I can than decide to buy or lease another.....never leased a vehicle before, this was my salesman's, Zane's idea, putting me in a brand new SUV x3 fully, fully loaded with so much more than I could ask for.....dealership is exceptionally clean and comfortable..service dept folks have been great and even wash the car when the service has been performed. I wish they still had the biscotti's to eat with their great coffee choices...these folks are are the creme de la creme and are second to none! Just walk into the dealership in Tucson and see how special you will feel!! The managers are really great to visit with and want you to have the best experience with all the employees, and I do......

Purchase of a BMW 3x

BMW of Tucson has a new inviting facility. Zane Moore was our sales person. He was professional with a pleasing personalitiy and took the time to answer any questions we had. Two days after the purchase Russ Lange spent three hours with my wife and I going over all of the functions of our BMW X3. The service was excellent.

I felt cheated

I'm not one to give people bad reviews, usually just keeping quiet, but this dealership seems to have a culture of "sales" being more important than the truth in their service department. I took my car in for service and was told I needed a new part which cost over $800 only to find out later that the part had been recalled and would be replaced for free. When I called to speak with Jade she wasn't there but the receptionist answering the phone looked me up and saw that it was indeed a recalled part for my car. When I spoke with Jade later her response was, "Well, you would have gotten a refund." That is not how I want to be treated by anyone ever. My husband had a similar experience with this service department and tires for his car. I chose to replace my BMW with a Range Rover from Royal in Tucson and I'm very glad that I did.

Top Notch Professionals

I have purchased many automobiles and consider myself a "tough customer". My purchase of a new BMW at Tucson was by far my best buying experience. Everyone at the dealership was knowlegable, courteous and honest. If you are considering a BMW, you must visit Tucson.

Car Buying at BMW of Tucson

We worked with Ron Metcalf and had an outstanding experience buying a car for our daughter who attends the U of A in Tucson. Ron listened very well, demonstrated interest in our needs, followed-up on his commitments and was an advocate for a very fair deal on the car. The commitments were fulfilled and, to our complete surprise, BMW added new tires to the car without any prompting or request by us. This went well beyond our expectations and makes our family "RAVING FANS" of Ron and the management team at BMW. I have purchased over 20 automobiles in my life and I have to say the experience with Ron and his team is the best we have ever seen.

Great place to buy a car....

The dealership buying experience, from the customer service thru the buying process and overall facilities is one of a kind, excellent in all areas, no pressure whatsoever, and I was in and out in no time. This is for me the best way of buying a great car.

A Nice Car Buying Experience

Beautiful new dealership. Everyone was very courteous and professional. Our salesman, Clark Kobey, listened to our requirements/wishes and guided us through the many features and option choices; no pressure. Although we cannot comment on the service department yet, we would expect it to be a satisfying experience as well since we have already been scheduled for a service department "Meet & Greet" appointment only one week after purchasing our vehicle.

Great buying experience

Our buying experience at BMW Tucson was pretty pleasant & painless. Clark Kobey was very nice to deal with. He was friendly, helpful and patient. Angelica was also very nice & professional. The only painful part: the run flat tire issue... We were shocked to learn how much they cost to replace & the price of the warranty/insurance. After some research, we discovered that most people do not care for that type of tire and that some car makers have actually discontinued using them. Run flat tires don't last long enough & are too expensive - two big negatives.

Good experience with Greg Shelko

I was in the market for a new car and stopped by to look at a used 3 series. An older gentleman named Dennis met me on the lot as I was looking around. I am a younger guy but had the income to make a purchase. His demeanor towards me, whether it be my age or whatnot, was deplorable. I had seen a used 650i that I was very interested in so I came home and contacted their internet manager Greg Shelko. We set up an appointment on my next day off to come in and talk numbers. I was trading in a Smart car and they gave me much more than what I was planning for, and gave me a great deal on the car. Greg was EXTREMELY helpful, not pushy and made for a great experience. Theyre showroom isn't as nice as the other BMW dealers I'm used to from California but still made for a fun purchase with a helpful rep. My experience with Greg was a 4-5 Star rating but my poor experience with Dennis brings it down to a 4 Star.

Fun to Buy Here!

Went to the dealership just thinking about purchasing a Certified Pre-Owned 3-series--a little wary since I had never dealt with them. Turns out I left feeling like the whole staff was there just for me. Salesman Peter showed me all the choices and we narrowed them down as I expressed my firm opinions about likes and dislikes. We focused on 2 vehicles, and as we drove each one, he carefully explained its features. I left with a beautiful and loaded 335i coupe. I love the car! Peter and the rest of the staff were professional, knowledgeable, reasonable, and patient throughout the paperwork and decision making. I never felt pressured or uncomfortable in the least--it was like dealing with good friends. Car buying has never been so much fun!

Great Experience

Wonderful car buying experience. Everyone at BMW Tucson was a pleasure to work with!

Purchase Experience and Service Experience

Excellent Experience. High praise for Ernie Buck, Clark Kobey and Bill Metcalf in the Sales Department. High praise for Sean Goodwin and James Jones in the Service Department.

Excellent service

We leased a 328xd from Clark Kobey, and had an amazing experience, super friendly, knowledgeable and helpful. I would recommend to anyone.

Was looking for a 2014 lease and Clark Kobey helped us,...

Was looking for a 2014 lease and Clark Kobey helped us, he was amazing in every detail, ordering the car to our specs, tracking it coming from germany, and preparing it for us. I would definitely recommend this dealership to anyone considering a BMW. Bonus, sales tax is not city so it's 2% less.

purchase of 328i gt

out standing purchase experience. mr. kobey our sales person was a pleasure to work with.

BMW328i

Excellent customer service displayed by all employees. Sales rep allowed me to make a decision based on my comfort & convenience. There was no intimidation or pressure to purchase. Excellent follow-up immediately after purchase, extended assistance for my future needs.

Great Experience!

I had a great experience at BMW of Tucson. Ron, the salesman was very patient and explained all of the features of the used Ford Focus car I bought. I got a great deal and he offered me a reasonable price on my trade in, so I took advantage of it. I heartily recommend BMW of Tucson to anyone interested in purchasing a vehicle!

The Ultimate Customer Experience

BMW Tucson provided the ultimate in total buyer experience. From helping me decide what model I want---or even if I wanted to go the distance with a BMW at all. Their honest, straight-forward conversation on what I wanted from a car and what is important to me was very helpful and non-persuasive in my choice and ultimate decision. Once decided, I was able to know about and watch my car from the assembly line in Germany to the port in USA and my local dealership here in Tucson. They always made me feel like THE most important customer of the year. It's not just about buying a car. It's about style, customer experience and ultimately feeling good about making decisions for what I want in the end.

Best Experience Ever

I recently purchased a new BMW X3 from BMW of Tucson. It was the best car buying experience I have ever had. Peter Stokes, our client advisor, was excellent. Personable, knowledgeable, and careful to follow through on each question and promise, he made the process enjoyable. Everyone we dealt with from the sales management to the financing team was helpful and went out of their way to make us feel special. We love the vehicle and will definitely recommend BMW of Tucson to all of our friends and family.

Excellent service, straight forward negotiation and...

Excellent service, straight forward negotiation and delivery on promises. Highly recommend working with these guys. Rick is a manager, gave me a very fair trade-in value for my car. When I came for my appointment all of the paperwork was ready. Unbelievable experience.

Great Service...Until Money Changes Hands

Purchased a used Toyota Solara from this dealer. Sales negotiations were spirited and fair. Good Salesman (Ron Metcalf). We got a 60-day warranty on the vehicle, which turned out to be a total waste of time. Service department jerked us around on an issue that was admittedly a problem when we drove off the lot. Two 60-mile round trips to then be given a loaner so they could keep the car for 1/2 a day and then tell us they couldn't fix the issue, so it wasn't covered under the warranty. This wasn't a major repair - just a problem with the tire pressure sensor. If you want to work with a BMW dealership with integrity in ALL departments, better plan a trip to Phoenix to see if you can find one. The Tucson BMW transformed us from satisfied customers ready to recommend the dealership to our friends to disappointed consumers now willing to write this review.

Great car buying experience

Buying a car at Tucson BMW was easy process. All of the people were extremely knowledgeable and friendly evey step along the way. The pricing of the vehicles were also very competitive. Overall the process was outstanding. My salesman was Ron Metcalfe. He was the most knowlegeable salesperson I have ever dealt with and very accomodating of all of my special needs. I would highly recommend Ron and the dealership as a whole.

Excellent Service!

Shopping for a car could definitely be a stressful decision to make but the staff at BMW made it all worth while! As a first time car buyer I was looking for a nice, reliable vehicle with a reasonable payment I could afford. Everyone at BMW made that happen, we are extremely pleased with our '04 Toyota Highlander! BMW went the above and beyond to help us find the car we pictured for ourselves and wouldn't have gone anywhere else.

Buying Process

The buying process went very smoothly. Mr Shelko was knowledgeable about the car and he took the time in explaining the aspects of the car. Mr. Shelko had everything programmed before I arrived to pick the car up.

Previous experience buying a preowned 750LI was very...

Previous experience buying a preowned 750LI was very positive - fair trade in value and pleasant experience. Decided to check out a new BMW X5 diesel - went for a test drive and decide we liked it.Salesman found one with the options and colors we liked and took our trade in for an evaluation.The value given for our trade in we felt was a bit low - when this was mentioned the salesman stated that if you factored in the 6.1% sales tax then they we giving us the near the value we thought should have been offered.We don't believe that the difference between 8.1% and 6.1% sales tax should be factored in for a fair market trade in at the expense of the customer.Really like the vehicle and would have committed if not for that.

First time BMW owners

This was our first time considering a BMW, after many years of loyalty to Lexus. The staff at BMW of Tucson were wonderful. No pressure, let us take our time making a decision, and Peter Stoles, our sales person, knew his product bettter than anyone we encountered. We ended up passing on another Lexus and went with the 128i. It is a great vehicle! Thanks BMW of Tucson!

Great buying experience. Everyone was friendly,...

Great buying experience. Everyone was friendly, professional and knew their product very well. My family has been loyal to Lexus for years, and we now believe that BMW can match or even top the quality and service we have received from Lexus.

Exceptional salesmanship

You may have succeeded in turning us into brand loyalists. As for my driving experience to date, I am pleased with the X3's performance and expect many years of driving comfort and dependability before I'm ready to see Mike Schmid on the sales floor again. Mike was exceptional in his handling of my numerous questions, patient, knowledgeable and accommodating. Wish all sales advisors are as pleasant and good natured as Mike. My first BMW buying experience was hassle and pressure-free and lacking the usual irritation from a hard sell, thanks to Mike's selling experience.

Excellent Experience at BMW Tucson

I have worked with sales advisor Clark Kobey for nearly 10 years and between my wife and I have purchased 8 cars from him. Clark does an excellent job, is low pressure, and works to get you the best deal possible. With the new faclility and the 2% less sales tax, it is an even better experience than before. My recent lease of a 2013 328i went great. And with the upgrades in the service department, BMW Tucson has become a world-class dealership.

A great place. Clark Kobey was excellent!

I enjoyed working with Clark Kobey. He was attentive, and made us feel comfortable. He followed through on all aspects of the car deal.

SEAMLESS SERVICE!!

We have never bought a car without looking at it first...so this is a REAL first! We needed a solid, reliable, nice looking, low mileage car and payment we could handle for our elderly mother. Rick and Greg handled everything...found the car--a 2006 Hyundai Elantra, 2 owners, good maintenance records, excellent Carmax report, nice inside and out (looks brand new) and best of all...only 34K on it!! Perfect for our mom around town! We looked at the photos, they vouched for it, and we bought it. Paperwork was FedXed, and about 4 days later, BOOM. Here it is in our driveway from Tucson, AZ to Camarillo, CA! We are THRILLED!! Thanks Rick and Greg!! You guys are magic!!

Knowledgeable salesmen & good selection

I am pleased with my purchase and service received at BMW Tucson. On my three visits before buying, Tim M. always answered my questions with patience and walk me through the inventory. I also test drove two cars. To be fair, my expectations are a great customer oriented service, clean facility, knowledgeable staff, and several buying options from any BMW dealership. BMW Tucson fulfill these expectations. Now that the sales has been made, the real test comes on the after sale service to be provided. We shall see.

I like Ron because he is honest and answers all of the...

I like Ron because he is honest and answers all of the questions regarding finance in a way that a regular person can understand and make decisions without feeling ripped off. He is accommodating, arriving before the dealership opened to keep me on track with commitments later that day. I had a friend with me who said they never liked car salesman but she would buy a car from Ron.

I am pleased with my purchase and service received at BMW...

I am pleased with my purchase and service received at BMW Tucson. On my three visits before buying, Tim M. always answered my questions with patience and walk me through the inventory. I also test drove two cars.The sales process has a few bumps on the road. At some point, I wasn't please with the attention and atittude of one of the managers (Ted I guess). To be fair, my expectations are a great customer oriented service, clean facility, knowledgeable staff, and several buying options from any BMW dealership. BMW Tucson fulfill these expectations.Now that the sales has been made, the real test comes on the after sale service to be provided. We shall see.

A Pleasant Experience

Very happy with my time at BMW Tucson. Dennis was very helpful, made the whole experience pleasant not only for myself but for my wife and daughter as well. Ted was there to make things happen and moved the process along so I didn't have to spend forever negotiating. Got a great used Titan and felt like they valued me as much as someone buying a new 7 series.

Dennis took the time to test drive three cars with me,...

Dennis took the time to test drive three cars with me, was not high-pressure, and made the whole buying experience pleasant. He and his manager, Ernest, took me seriously as a customer (I was a woman who came accompanied only by my mother-in-law) and we negotiated a deal I was quite happy with on 2 used BMWs. I am extremely happy with the cars, and Dennis has been great to follow up after the sale. Assuming the relationship continues at the same level of professionalism, I highly recommend Tucson BMW, Dennis and Ernest.

Superb service!

Our BMW X3 was competively priced & personally delivered from Tucson to Glendale AZ by Merideth. The car was in beautiful condition. Our buying experience was wonderful. Don & Sandy

Great new car experience with BMW Tucson

Had a great experience at BMW Tucson this week. After meeting with many dealers of different brands around the state we narrowed our list down to BMW. A last minute change to our feature list resulted in our finding what we wanted at BMW TUcson, one dealer i had not previously visited. My Significant Other was dreading spending the day arguing with a car salesman but I managed to get her to agree to go for a test drive. An email request about the car resulted in a prompt phone call from Meredith Adams, the Internet Sales Manager. We are so glad we went! Meredith took us for a test drive that highlighted key features of the car and then sat down with us to put together a quote for the X3 and an offer for our trade-in. The quote form very clearly stated all costs associated with the car, the value of our trade, and the cost of each financing option. Their offer for my trade-in and the cost for the new car were both very competitive at first offer. Meredith also listened to our concerns and was able to offer a financing package that met our needs. We are VERY happy with our new X3 and very happy with the competent and professional staff at BMW Tucson.

Great experience-great dealership

I've purchased two cars from this dealership in the last 2 months and i couldn't be happier. Everyone from the client advisory all the way up to the general manager treated us like family. The entire process was painless and easy. The facility was spotless and everyone was extremely professional and very friendly. And the deals were unbelievable---I highly recommend purchasing a vehicle from this dealership; you'll be glad you did!!!!

review of BMW Tucson

When I began my car buying process, I was hesitant of over zealous salesmen. Unfortunate past experience. However I was in the market for a newer vehicle. BMW was my first choice and made a visit to the automall and was introduced to Mimi Ponce. She was delightful and actually listened to my needs first. Mimi would recommend a few cars in my range. I was not in much of a hurry to buy since I was currently driving my 2001 330i BMW and was running beautifully and Mimi was very diligent in finding a car that I was not going to settle for and YES she found my car. I must add, while Mimi was off, she assured me fellow salesmen would follow up when a car I might be interested, they would call. I am now a proud owner of a 2010, blue, 328i, four door BMW. Thanks to of course Mimi, and the others Juan Carlos and Ernie. By the way thanks for the new car mats. Make a wold of difference!

professional service I would expect from BMW.

It was very pleasant to work with Greg Shelko whike purchasing my new M3. In this helter-skelter world it is really great to encounter someone who embodies the professionalism one would expect from someone at this level of business. His personal appearance, demeanor,and knowledge was a breath of fresh air. He is among the best and I have driven only BMW's since 1984. Good job!

Absolutely hands down my best car buying experienc

Absolutely hands down my best car buying experience! I'm so happy with my BMW and the very caring, professional staff.. As a single female it can be rather difficult to go car shopping by yourself, I've had poor customer service at Mercedes Benz actually the salesman never followed up with me when I advised him I would like to sit down and discuss pricing, ect. I've owned a Hummer H3, I though the sales staff were great but BMW of Tucson Tops any car buying experience.I love my BMW it handles so much better then the c300 or c250 or the sl450 MB I've driven. I even got a cute hat and key chain as a gift to go with my car.. What a nice little touch :)

Excellent Experience All Around!

I have bought several cars from BMW of Tucson and they have been a pleasure to deal with.

A Corvette at BMW ?

Traded off a Buick La Cross for a near perfect 2005 Corvette - Bright Yellow. Now I can take another thing off my bucket list. The experience at BMW was excellent as was Ron Metcalfe the sales rep. Thanks guys

Great buying experience!

I recently purchased a 2009 BMW 335i from BMW of Tucson. The transaction was very smooth and hassle free. The facility was new and very clean. I flew in from California and Meredith, my sales associate, was nice enough to pick me up from the airport. Upon arrival to the dealership, the car was in excellent condition just as described. I have been enjoying the car ever since. I highly recommend this dealership if you are in the market for a good quality vehicle and want a stellar car buying experience!

My New BMW

My first BMW experience and I had the good fortune to have been helped by Juan. A very knowledgeable and courteous salesman. I couldn't have asked for a better experience. I love my new car (328i) and I would/will recommend this dealership to all my friends and acquaintances in the future. Great job to all involved in the process! Thank you!!!

Used Car Experience at Tucson BMW

Very professional sales staff - no games. I bought a used VW Jetta for my daugther and the car was exactly what we were looking for. The car needed a minor repair and although Tucson BMW could not do the repair they arranged for the local VW dealer to help. Overall an excellent experience.

Excellent Service

I had an amazing buying experience with Peter. He helped me figure out what car i should get and the process to figure out a price was flawless. i would recommend this dealership to anyone that is looking to buy a car. I had a great buying experience.

New car experience at BMW Tucson

A fine buying experience! This is the most professional group of "auto people" I have ever worked with. My sales advisor, Meredith Adams, could not have been better. Every detail of the sale was covered in depth. At time of delivery she explained all of the features of the 328i to me while we were in the car working the controls. Great job BMW Tucson and Meredith.

Wonderful buying experiance every time

My wife and I stopped by Sunday to say hi and see theirinventory. I mentioned that I was interested in a BMW Seven Series, Ron Metcalfe said one was just traded in and so was a Merced aes. Both were fresh trades and not prepted . I have wanted a seven series, but the Mercedes was immaculate., low mileage and handled very well. I traded the Porsche I was driving, completed the paperwork and picked up the detailed Mercedes the next day. Beautiful car, well shown, fair price for my trade & purchase,knowledgeable sales team. I will be back. this is the third car I have bought from BMW TUCSON in the last 16 months .They are wonderful

I had just purchased a used BMW X3 and took it into the...

I had just purchased a used BMW X3 and took it into the dealer to have a warranty issue checked out. Ryan handled the repair for us very quickly and professionally and provided us with a loaner vehicle until the job was complete. I highly recommend this dealership and Ryan Hoganson.

Excellent purchasing experience

I custom ordered a 335i in December 2012 from Tucson BMW (my CA were George Kozlov and Clark Kobey). We negotiated a fair price without a lot of drama, and I placed the order. The order process takes some time to complete, but my car was manufactured as promised and made it to Tucson for delivery on 5 March 2013. Closing the deal was hassle free, with a no pressure finance office. It was a very pleasant experience, and the car was delivered exactly as promised. I would do another deal with this group of folks without any reservations. A very good and clean purchase experience.

Went to dealership as they had a product i was looking...