BMW of San Francisco

Kamal Mamedov is unprofessional and condescending

Kamal Mamedov told me to "go look for another car" when I asked him to match the quote from another dealer. When I emailed him, out of courtesy, to let him know that I decided to go with another dealer, and thanking him for his assistance, he said: "Too bad, could have had much better deal. Good luck."I would never buy anything from Kamal.

worst experience ever

I bought a used car 5 days before Christmas from this dealership. I know the car was sold as is with no warranty, and part of it was my fault to have the car not inspected before buying it, but I thought I was dealing with redouble dealership. So I trusted them. After few days I noticed the car wasn't running normal. Since it was during holidays I didn't have time to take it to the mechanics and, After I took it to two different mechanics they confirmed my worries that the car has a transmission problems. And the problem was there before I bought the car. I called them right away after but they said it wasn't their problem anymore. That was only 3 weeks after I bought the car. Here is the kicker the person I talked to told me that if I would have called them 2 weeks after they might have been able do something. Not sure how one week would make a big difference. I really feel like they knew about the problem but they did not tell me and I really feel like I was defrauded by them.. Thanks for ruining my Christmas. . I wish I would have read the reviews on this dealership before I went there. Seems like I'm not the only one that got burned by these people I know I don't have a lot of options but I do know I have some options. First thing I will report them to the BBB then I'll go from thereDo yourself a favor stay away from this dealership. I know most dealerships are dishonest but this one takes to the whole new levelread the reviews especially on yelp and you will see for yourself

Its ok untill right when they hand over the key(s)

Still waiting for second key fob and spare key from a used car sales purchase on 10/10/2014 . Was not told there was only 1 key fob until all paper work was done and "key" was handed to me to go home. Asked for 2nd pair of keys and was told to check 1-2 weeks later with Thomas Baboin. 2 weeks went by, not a word. I e-mail Thomas. No response. I call him 2 days later and he said he "checked" yesterday and couldn't find out anything about the key but he will keep me updated. It's been 2 months and not even a response from the 1st email or a phone call back.

Carlos Moralejo easiest to work with

Carlos Moralejo made my purchase experience very easy. My purchase of the BMW X6M was very smooth,fast and to the point.I strongly recommend any New or Used BMW buyer to ask for him In order to not waste an hours In the store.Thank you Carlos.Tomasz

Pretty horrible overall, only dealer in SF :(

Pretty horrible overall, only dealer in SF , so have monopoly. When xxxxx occur, GM Greening conveniently disappears & doesn't even return phone calls or messages. They are very concerned about their IMAGE & solicit good reviews, there main focus besides making $$$$$$$$. Owner Schmidt gone, counting his $$$$ I think. GM Greening is his brother-in-law.

Routine service resulted in an additional major engine...

Routine service resulted in an additional major engine issue that did not exist when the car was dropped off for service. I dropped my car of for routine service on 6/5/13. I retrieved my auto the evening of 6/5/13, paid for the services rendered ($569 via credit card) and left the facility only to find out after 5-10 minutes of leaving the facility, that the auto would not engage in reverse. I immediately returned to the facility and allowed them to keep my car overnight (6/5/13) to diagnose. The Assistant Service Manager I worked with was Janice. C. Abad. After many inquires I had to make the following day, 6/6/13, they determined my entire transmission would need to be replaced due to this issue. I had never experienced an issue with engaging reverse with my auto, and the problem only surfaced immediately after picking my car up from their facility on 6/5/13. After 5+ calls to the facility for resolution over a 2 day period, the Service Manager (Patrick Day) and I discussed the issue and he would not take responsibility for repair. Mr. Day offered a modest discount only to resolve the issue, without accepting responsibility. Total final offer to resolve amounted to $4,095. It is important to note that I had never experienced an issue with the transmission, that my visit to the facility was for routine maintenance and not to repair the transmission. Upon noting the problem with reverse, I immediately returned to the facility without delay (5-10 minutes only). It was my intent for them to identify what the issue was, accept responsibility for the issue, and repair the issue. Simply put, this did not take place and it required my repeated attempts to engage and get an answer from them.

In July, 2012, I purchased a 2012 BMW 335i from this...

In July, 2012, I purchased a 2012 BMW 335i from this location. Not even two months later, the vehicle was in a collision and requiring repair.I brought the vehicle to German Motors Collision (same ownership) and they repaired the vehicle and upon examining the vehicle, it was flawless. There were programming issues, however, and the vehicle needed to be sent to the BMW on Howard St for reprogramming.I dropped off the vehicle here and borrowed a loaner vehicle. When I returned to pick up the vehicle and to return the loaner vehicle, I examined the vehicle to notice that the ENTIRE vehicle was buffed. The vehicle was buffed so poorly and at such a speed, that the entire paint job looked like a hologram. I notified them of this, and stated that I under no circumstances, EVER, authorized them to do this to my vehicle; it was brand new and had no need for such a service, let alone such a poor quality. They agreed to take it back and polish it.I returned to pick up the vehicle, but was only able to see it indoors. It looked better, but I couldn't see anything. It wasn't until a week later when the vehicle was dirty that I noticed these issues remained.To this day, six months later, I have called the BMW of San Francisco weekly/bi-weekly in efforts to address this. I have left Michael Greening over 10 voicemails requesting his callback - but to no avail. I have left Patrick Day just as many, but with only one call-back to my voicemail. I have asked to stay on hold for a manager, but will not be allowed. The vehicle has been detailed three times, totaling over $1000 in fees - but the damage is irreparable. The business practices here are appalling. They are avoiding my requests entirely, and will not even respond to me. Stay far far far away.

Awful place to come with your car. They keep the car for...

Awful place to come with your car. They keep the car for days and returning it without repair requiring you to come back with days. Management is unreachable and unresponsive. I would never recommend it.

This review is on the Service department. I have a...

This review is on the Service department. I have a 2006 Z4 with 56k miles on it with extended service warranty plan. This review is based on my last experience with the service department. It Started from 11/20/2012, When I was with in person at the dealership and decided to make an appointment for my next service. I specifically asked the service agent to set me up for service in particular for my 60k service. He sat the appointment for 12/10/2012 at 9:00 am per my request. On 12/10/2012. I have showed up to the dealership at exactly 9:15 am. 1. Checked in with the "concierge"2. waited in the waiting room for 45 minutes!!! no agent showed up3. Back to the "concierge" complaint, then he said to just sign this piece of paper and your agent "John" will give you a call. 4. Reminded the "concierge" again that this is for my 60k service5. at 10:30 "John" called to confirm everything and told me that the car will be ready within two hours6. Came to pick up the car around 6pm and to find out they only did the normal service with oil change. 7. I went to speak to their to servie manager "Patrick Day". Mr. Day went on with the apologies, then made up a long story on why they didn't do it. then when I asked him to write the explanation on the email, he proceeded on typing it, THEN he decided to come up with another explanation and not type the email up. Conclusion, he said give me until tomorrow afternoon (12/11/2012) days and I will get back to you on what we can do. Today is 12/13/2012 with no response from the service manager. As a BMW service I expected way better response and treatment than this..this is simply not class..Sad to see a San Francisco local business goes so bad..

Low rating is for sales rep, nightmare experience with...

Low rating is for sales rep, nightmare experience with sale person Scott Collin and his manager Ralph: dis-honest, rude, LOW quality New car sale rep Scott provided me an offer and set up an appointment for me to go sign contract and pick up car. Since I needed to drive from far ~50 miles to SF BMW, I called again to Scott right before I left my home and confirmed again the appointment and also the offer amount, and he guaranteed the total out of pocket amount has included all TAX, Ad, destination fee etc, is final amount with no any additional hiding charge, and that's the total I need to write on my check to drive new car home.My local BMW dealer told me that they could match the same offer, but I still decided to go to S.F BMW. because I wanted to keep my commitment of the appointment I've already set with Scott who provide the offer to me first.At S.F. BMW:1. Scott surprisingly DIDN'T SHOW UP at the appointment with excuse that he's busy with other 3 clients with appointments he set at the same time2. I waited and called Scott. Scott firstly REFUSED TO MEET with me and he said he had to ask other sales rep to help me. Other rep provided me a higher offer3. After 1 HOUR after I insisted to see him personally, he finally showed up, asked me to pay $1350 MORE, refused to offer me the car with original offer he committed to me4. Scott's manager Ralph was rude, when I asked him his name, he said "you are harassing me" I could believe my ears. We ended our conversation in just 2 minutes. I wasted 3 hours including round trip from far to SF BMW, felt being cheated, no deal made. Later the same day, I ended up driving a new BMW car back home from my local BMW dealer who could keep their commitment to match the same original offer.Overall: Experience with S.F BMW is a nightmare. I'll never go to S.F. BMW again.

Seem to focus on customers that look a certain way. My...

Seem to focus on customers that look a certain way. My treatment was very indifferent when I first came into the dealearship. I got the impression that I was not viewed as a potential sale for this dealership. However, the treatment and attention got better once the sales person realized that I was a serious shopper. I tried not to see it as a "profiling" type treatment, but it is always in the back of my mind.I've purchased 4 cars from this dealership. Mainly because the pricing is very good.

Dinu Cotoros is focused and very knowledgeable on the...

Dinu Cotoros is focused and very knowledgeable on the product, answers questions well and is not too pushy. He listens well and doesn't talk too much (like many sales people do, in my honest opinion). He is very willing to work with you to find the best car for a good price. He was a pleasure to work with, I wish there would be more sales people like Dinu. I think he has a bright future ahead of him.

I just leased a convertible from BMW of San Francisco!...

I just leased a convertible from BMW of San Francisco! Alvaro Solorzano was our sales person, and he is the most patient person you'll ever meet. I hadn't been to a dealership in 8 years and was dreading the car buying process - but I think Al understood that and he was very easy to deal with - zero pressure. My wife and I spent several hours over several days going back and forth on which model to get, in person, in email, and on the phone, but he never made us feel like we were wasting his time. Ralph Macia, the Senior Sales Manager, was also fantastic. When we were finally ready to make the deal, he went over all my questions and numbers and was totally transparent on the deal.The entire experience was great - never for once did we feel any pressure - no tricks, no gimmicks, just a great deal with great people. Find Alvaro and Ralph and you'll be in great hands. You have to be an educated buyer and work with professionals like Al and Ralph who will guide you patiently through the process.I will be back when it's time to replace my '04 Volvo, and in 36 months when the lease on the BMW expires. THANK YOU Al and Ralph!!!

Carlos was wonderful help guiding me through the...

Carlos was wonderful help guiding me through the selection and purchasing processes. I am already trying to send my friend (whose BMW is 15 years old) to Carlos. He was respectful, courteous, and informative. What more could a car buyer want! By the way, my daughter had dealt with Carlos previously, and that is why I made an appointment with him.

Best car buying experience ever. Professional, friendly,...

Best car buying experience ever. Professional, friendly, and dare I say it . . . fair. They went above and beyond to get my deal done. Jason is a true professional and great leader. The vibe in the showroom is 100% different from when I was there about 6 weeks ago under different management. Carlos was fun and friendly and really went the distance to make everything work for my deal. Would recommend and use them again.

lousy service...didnt get delivery on same day after 3...

lousy service...didnt get delivery on same dayafter 3 hours of wait got all the regrets more so when showed up after 2 days found out floor carpet was missing and dealership made me buy it

I bought a 2007 335i from this location still under the...

I bought a 2007 335i from this location still under the pre-owned and certified warranty 3 weeks later my car is in the shop for blown turbos. When I went and checked the car out the agent told me that the rattling sound was normal and that i had nothing to worry about. Now i have been out of a car for almost a week and called BMW of Sf and left a message for the used car manager and got no reply. I am simply disgusted and felt as if I was lied to and given a car with problems already. I would not recommend this BMW store to anyone because I feel that the salesmen are incompetent with the product and they do not value customer service. Overall terrible experience and felt as if i was cheated and forgotten about. Find another BMW dealership or even a whole different car brand in general

Truth be told, the negative reviews of this dealership...

Truth be told, the negative reviews of this dealership scared me a bit. However, having been through car purchases several times now in my life, I know that a great sales person will either make or break the experience for a customer at any dealer. After reviewing only the "positive" reviews here on Yelp, I noticed the name Arthur Rychlewski come up as a good guy to work with, so I reached out directly to him...and I am VERY happy that I did.I consider myself to be a well-informed and prepared car buyer. Therefore, I wanted to deal with someone that treated me with respect and did not play games with me. I hate wasting a lot of time at dealerships, so I wanted to be in and out without any hassle. I got exactly what I wanted with Arthur Rychlewski. I presented an offer to him (which I knew was lower than the best deal I could find anywhere online) and he came back to me with a counter that was well within my expectations and did not require a lot of back and forth dialogue. I could not ask for more.The bottom line is this...I have purchased 6 cars in 12 years and I can say with confidence that Arthur Rychlewski was one of the best sales people that I have ever had the pleasure of working with. He is a straight shooter and if you are going to this dealership, work with Arthur.About a year ago I reached out to BMW SF and spoke with another guy...do not remember his name...but he was not courteous and acted as if it was some kind of privilege for me to be speaking with him. After that, I never thought about contacting the dealership again. However, now that I live in SF and they had the car I wanted, I felt it made sense to give them another shot. Thanks to Arthur, I have confidence in this dealership again. I'll definitely be back to work with him again for my next BMW. Thanks Arthur!

Hey everyone, I just want to let everyone know about a...

Hey everyone, I just want to let everyone know about a negative situation I had with San Francisco BMW. About 3 months ago I began search for a 2004-2006 e46 M3. As most of you already know these are pretty hard to come by at BMW dealers these days. On August 8th I come across a listing online for a 2004 M3 at San Francisco BMW. I decide to give them a call and begin talking to a sales associate Nyomi Balatti. Nyomi is very helpful from the beginning sending me pictures, returning phone calls, and emailing me documents of the car. Everything checked out and I decided to pull the trigger on the car. The only thing that bothered me was that I was located in Los Angeles and the car was in SF but Nyomi guaranteed me I would not be disappointed.I wake up the next day and give Nyomi a call asking her if the car is still available for me to fly in and drive it back. She assures me it is and asks what time I am coming in. I buy my ticket and let her know when I will be arriving. I ask her if someone could pick me up and she replies by saying I would rather pay for your taxi.I am now on the way to LAX and I give Nyomi one more phone call making sure the car will be there when I arrive in 2 hours. Again, she assures me it's available and being washed for me to come pick it up. I asked if I can put a deposit just in case but she said that it is not necessary.Fast forward 2 hours and I am now in San Francisco in a taxi about 5 minutes away from the dealership when I get a call from Nyomi. This is how the conversation went:Nyomi: You won't believe it, they sold the car.Me: Are you kidding?Nyomi: I wish I was.Me: I asked you a thousand times if it was still available and you said yes.Nyomi: I don't know what to tell you.Me: I'll be there in 5 minutes.I am furious at this point. I arrive at the dealership and demand to see the manager right away. I am introduced to a manager by the name of Alex. Right from the beginning I can tell Alex doesn't care about the whole situation. He tells me that the car is gone and there is nothing anyone can do about it. He then decides to do me a favor by giving me a deal of $1000 above invoice on a new M3. I demand for my airfare and taxi to be taken care of at the minimum but he begins to counteroffer with only half. I threaten to blast him and his dealership on online forums when he finally agrees.He says that he will send me a check in the mail since corporate has to write it. I ask how can I be certain he will and he replies by saying we've been in business for years and would never do that to a customer. He asks for a printout of my airline receipt which I provide and head back home.More than 2 months later I have received no check and Nyomi the sales woman I dealt with will not give me an answer or help me out. This has to be the worst treatment I have ever received by any business. I wasted a whole day, took time off work, and had to pay for 2 taxi's. All together I wasted $415 that day.Sorry for the long read but I needed to get this off my chest. Try to avoid dealings with this dealership at all costs, especially Nyomi Balatti, and Alex.Cliff Notes:1. Looking for an e46 M32. Find one in SF3. Call dealership and tell them I am coming. They say they will hold it.4. Buy plane ticket.5. Call Sales associate numerous times before leaving to make sure it is still available which she says yes it is.6. Fly in, get in a taxi on the way to the dealer when sales associate calls me and say they sold it.7. Manager promises to refund my plane and taxi costs.8. Never receive a check and dealer is now ignoring me.__________________

great! these guys worked with me on a new car sale and I...

great! these guys worked with me on a new car sale and I was very happy to have been helped out. I am a long distance customer and they took care of me. Would come back again. I appreciate all of the attention to detail and them picking me up at the airport.

BMW of San Francisco put 484 miles on my car during a...

BMW of San Francisco put 484 miles on my car during a serviceBrought my new BMW (purchased not leased) to BMW of San Francisco to address some SMG error messages I had been getting. The car is returned a week later filthy inside and out, with almost no gas, and an additional 484 documented miles on the odometer. The explanation was that multiple "test drives" were required to diagnose the problem, including one, or possibly two, techs driving the car to and from home and over the weekend.The best I can do is warn the community. Needless to say, I don't recommend anyone going to BMW San Francisco for service of any kind.

This dealership is a hit or miss depending on the sales...

This dealership is a hit or miss depending on the sales person you get. Eddie was awesome! He understands the concept of repeat business and referrals. Sara Lundy - not so much. Get her quick sale and that's it. She wanted to charge me close to $3K over invoice and after objecting, she said, "Can we at least agree to $2K over invoice?" What I took out of that statement was, "Can I rip you off now because I don't plan on being at this dealership or in this business the next time you look for a car."

We bought our first Mini from these guys in '05. They put...

We bought our first Mini from these guys in '05. They put in a new flywheel but didn't tighten up the front end. That screwed up the front suspension soo badly that they couldn't fix it and had to give us a new car. Yes a new car. And our first car had only 3,400 miles when the problems began, then by 15,000 miles we'd gone through three clutches. So we got an '08. Service and Warranty issues still plague us. They replaced the top and dented the car. Fixing the dents, they buffed off the orange-peel finish, leaving one side with a bald spot. The driver seat heater keeps cutting off they call it 'heating coil self-preservation'. Only one seat invokes self-preservation; the passenger side works fine. We had some body work done; it took them six tries to get everything done right. And when I question their answers or ask them to do something right I'm deemed 'combative', costing the Dealership too much money, being the man who cannot ever be satisfied. Operations are so driven by management pressure to do nothing that the staff has no lateral movement to ensure the customers' satisfaction. In the long run, it costs them more to fix the fixes, and makes customers unhappy, but they keep working this way.Unfortunately, they're the only game in town, the next closest being an hour out. They aren't much better.Love my Mini, God give me strength.

My experience with this BMW service dealership was...

My experience with this BMW service dealership was HORRIBLE. I complained about the door handels stcking for the past year while on my 2006 325 that I bought from them new!!! They did little to try to fix it but because it was not the first time that I brought it in the door handles they fixed it. Supposselt out of good will. It was because they couldn't fix it the first, second and the third time that I brought it in for the same problem. Also, I brought it in because the driver seat motor was not functioning correctly. In trying to diagnose the problem, they broke it. Now they want me to pay for something that they broke. Don't get your car fixed here. Horrble customer service, they nickle and dime, they don't atsnd by their service and customers.Don't buy, service at BMW San Francisco!!!!

Brought this car into BMW San Francisco with suspected...

Brought this car into BMW San Francisco with suspected wheel bearing problem. It was returned with the diagnosis "tire noise". Thanks to other reviews on this site, I inspected the car myself before driving it off the lot to look for damage (the cars are very tightly packed and the overall the dealership seems a little chaotic).Lo and behold the car had picked up a significant scrape through to the bare metal on one side. Thankfully they repainted the panel nicely and quickly, without trying to argue their way out of it. I was given a loaner during the repainting, which was nice. They were also very apologetic and courteous about the whole thing. I would not be leaving this review if it weren't for the fact that upon my next service, this time at a different dealership, they identified the problem was indeed a wheel bearing problem and are going to replace the wheel bearing. If a wheel bearing fails, the worst case scenario is that the wheel will come off, and generally this will happen at freeway speeds.I expect that the scrape and the bad diagnosis are both due to the fact that this dealership is incredibly busy and they do not have time to do proper inspections or take good care of vehicles.

This dealership would hung up the phone with the customer...

This dealership would hung up the phone with the customer before the customer explained program for advise/appointment. The staffs in SF dealership would recommand you to go to other dealer because they didn't like to accept the job for warrantee maintenance.

In late Feb 2007, I requested price quotes on a European...

In late Feb 2007, I requested price quotes on a European Delivery 335i (E90) from several BMW dealers. Alex responded quickly with the price I had in mind. Other dealers played the "come in and we'll talk price" game. So I went with BMW of SF. My previous dealer in the east bay (from a 2004 purchase) responded several days too late, at a much higher price.Alex was on top of the ED process, and I didn't have to go to the dealership until I had to sign the purchase order and lease paperwork.Just some minor quibbles:1. I asked for wheel locks to be installed (at my expense) during redelivery last July, but it wasn't done.2. I was missing some documents (odometer statement, IIRC) that took a few days to get to me.3. The AT and CH highway toll stickers were removed from the windshield by the dealer lot staff (partly my fault by specifying not to remove them).

We had to beg to get calls back and answers to our...

We had to beg to get calls back and answers to our questions when purchasing our car. Buying a CPO car, we were treated like 2nd class citizens. And when we took the new car in to get the remaining service done that was not complete when we bought the car, it took 5 calls over 4 days to get our service rep to give us a call back. You shouldn't have to beg for service at any dealership. As long time BMW drivers and owners we would not recommend BMW SF.

UNETHICAL and INCOMPETENT! Please be careful if...

UNETHICAL and INCOMPETENT! Please be careful if considering purchasing from this dealership!!!I purchased a new 2006 325i 1 year ago and was heavily pushed to buy a Lojack Vehicle Recovery System (which I did). They failed to inform me at the time of purchase that my car comes with a vehicle recovery system which is part of the BMW Assist service. I found this out this year when renewing my assist service. Naturally, I was very upset when I found this out. I felt cheated and duped.When I contacted Michael Greening, part owner and general manager, to discuss the issue, he informed me that he did not know the difference between the 2 systems. He then fielded my calls to Shannon McGuinness, the finance director. She handled my call by telling me about the superior qualities of Lojack. However, she still gave me misinformation about the BMW Assist. (I confirmed this by calling BMW Assist 3 times). I requested a refund for the Lojack as they sold me a redundant product without disclosing the preexisting services. Of course they refused. As our calls progressed they became increasingly unprofessional and rude. Shannon, in particular, is easy to become defensive and curt. In essence, there are 2 major issues at hand:1. They lack knowledge and understanding about the products they sell. The fact that the manager admits to not knowing the differences between the 2 systems smacks of ineptitude. This also reflects poorly on the sales staff under his management.2. They are unethical and moneygrubbing. If they had given me the proper information when touting the Lojack and explained why having one would be benenficial in ADDITION to the BMW Assist, I may have chosen to buy one anyway. Instead, by not explaining everything fully and clearly, they have shown that they are only interested in making a quick buck. Ultimately they failed to understand that the crux of the issue is not whether Lojack is superior to BMW Assist or even the actual dollar amount of the Lojack itself. I requested a refund because the conditions under which I purchased the Lojack system were so unscrupulous. The actual dollar amount of the system is in reality inconsequential. What I wanted is for them to be accountable for their actions. They are incapable of seeing beyond a few hundred dollars.I purchased the car and paid full in cash. I actually really enjoy my BMW as it makes for a pleasant commute. I was prepared to be a loyal long-term customer. Obviously, they do not care about developing lasting customer relationships. The whole experience has left a sour taste in my mouth.If you decide to purchase a BMW anyway, look for another dealership. If you decide to purchase at BMW SF, be very very careful. Otherwise, I'd start looking at Mercedes.

Kat in the parts department is great to work with. I have...

Kat in the parts department is great to work with. I have nothing but good things to say about her. I purchased a 330ci for my wife from San Francisco BMW. We could not beat the price that Grace quoted us. We went to BMW of Marin and asked them to match or beat the price from SF BMW. The sales person told us that we should be looking at Hondas and not BMWs. Why is it because we are Asian? We went straight to SF BMW and drove home with a silver 330ci. I also complained to BMWNA about the terrible service I received at marin BMW and I priased the excellent service I received at SF BMW.I have not had any issues with SF BMW to date. I even bring my 2003 M3 to them for maintainance.My brother in law had several issues with SF BMW regarding both his 3 and 5 series. They took his 5 series for a joy ride and damaged his front fenderwell and scraped up his brand new Dinan exhaust. He has complained numerous times of grease marks all over his interior. He said SF BMW was looking into the matter, since they have receiver similar complaints from other customers.I still continue to bring my car to SF BMW. They have not wronged me yet. I am thinking about trying Peter Pan. i will let you know how that turns out.

Carol was the best. Total no-nonsense deal, great...

Carol was the best. Total no-nonsense deal, great pricing without having to haggle and get all the typipcal smarmy dealership behavior. Totally smooth transaction. If I still lived in SF, I would have gone back to buy my 740 from her.Not sure if she's still over there, but she rawks.

I bought a 645 from Alex Hichiya, a salesman, and he bent...

I bought a 645 from Alex Hichiya, a salesman, and he bent over backwards to make sure I was getting the best price. He made the process so easy for me--he got me a better deal than the deal I had on a car I had ordered from a dealer in Berkeley, so good, in fact that they couldn't match it. He and the management were very thankful for my business and they treated me with respect. Apparently the dealership is run by new management, and it shows!Alex spent a lot of time with my wife and me going over the car (3 + hours) and he stays in touch to make sure our car and we are in good care. We are about to trade in our S500 for a 750 as soon as the lease is up.

I brought my car in for service and to repair a dented...

I brought my car in for service and to repair a dented speaker grill. The speaker grill got dented by this dealership the last time I brought it in for service.

Anyway, I pick up the car and the paper work stated that the speaker grill repair was completed. When I get in my car, the speaker grill was still dented. I called my SA and showed him that it was still dented and why was the paper work showing the job was completed. He could not explain why but he volunteered to fix it for me right there and then. He basically sticks a screwdriver between the door frame and the rubber gasket (it's the driver's side tweeter speaker grill) and starts pushing on the grill from inside to push out the dent. It helped a bit but obviously the outcome is not too good since the shape of the grill did not go back to it's original curve. Now rather than one big dent, it got pushed out but the surface is wavy.

As if this was not bad enough, the service advisor tells me that they did me a favor by not charging me since it's not a warranty item. I do understand that if I caused the damage, but they caused the damage in the last visit and it was even entered in the system as such.

I have owned BMWs since 1992 and have tried other dealers in the Bay Area (all of them in the Peninsula and SF). Unfortunately, my experience with other dealers is somewhat similar. The quality and customer service is just plain ridiculous.

By far, this is the worst auto dealer I've ever dealt...

By far, this is the worst auto dealer I've ever dealt with. Compared to Lexus dealers, BMWSF is something worst out there - no credibility, you should never trust the sales, even with your deposit down.

Here is my recent experience:
We liked a 2004 BMW 545i (Stock# E45127) shown on BMWSF.com as part of its Internet sales specials.

So I called in and talked with the sales rep, Danny Andrade about the price and agreed on $51K plus sales tax and license fees. On 12/22/2004, I called Danny and told him we would be coming over to pick up the car on 12/23/2004; he asked me to put down the deposit and I gave him my credit card number and details to lock that car because he stressed that if someone else got the car before me, I wont be able to get it. At 1:00PM On 12/23/2004 I left Danny a voice mail telling him I would make it to BMWSF to pick up the car that afternoon and never got his response. I tried many times to contact Danny via his work and cell phones and left voice mails telling him that I will be coming over before 4 in the afternoon.

As we know this is important to get a hold of a sales person before coming in, I was waiting for response from Danny. Then just after 4, I got his voice mail saying that he got a buyer willing to pay a higher price for that car and he had to pass the car to him but he never informed me of this as he should have done so since I put down the deposit first on that car. I left him a voice mail telling him this is not fair and I will have to report this to BMWSF management team and BMW USA.

On 12/23/2004, I filed a complaint letter to BMWSF management letter via its web site and also cced its Internet Sales Director, Marc Gusto and on 12/27/2004, I talked with the general sales manager and addressed the concern but got no clear indication of any actions taken towards the sales rep or any compensation to customers.

DO NOT SHOP THERE!!!

It has been almost ten years since I bought a '93 740i...

It has been almost ten years since I bought a '93 740i from BMWSF but since I still have it and went through my file recently, I thought I'd take time to trash the dealer. DO NOT BUY A CAR FROM THEM!

Salesman Vlad, who no doubt has left to rip people off at another used car dealership, and sales mgr Mike Petrillo "helped" me buy this car cheap, becuase I threatened to buy one provately in Menlo the next day. Choice that July day was two used 740s, one with unattractive pinstriping but better tires and the one I bought. Vlad said he "wanted to sell me this one" for my bargain price of $31k (Blue Book at the time was about $37.5k and BMWSF had it on the lot for $42k). "Had I known then what I know now!" I asked if the car was ever hit or painted and got "No" back from both guys - not true at all! What was almost certainly true was that Vlad's commission on a painted car was higher - Car was definitely painted and not by a good shop either. When the paint started to blow out of roof gutters, I returned to complain and asked for Hans Geisler, who once referred to the car as the "repaint job." Hans was the one person at SF who seemed to want to provide customer satisfaction but he was taken off the case asap. No one else ever talked to me at the dealer and I took the car to Weatherford for maintenance from then on. Schmidt, the owner (at least thru 2001), must be an idiot for not realizing that the next move a used 740i buyer makes is a new BMW, as was the case with me. Naturally, I never gave SF a chance to sell me the 545i I have and if you're smart, you won't give these morons a chance either!

I have to admit that the salespeople at this dealership...

I have to admit that the salespeople at this dealership are excellent even though I didn't choose to buy my new car here. They're friendly, helpful and technically knowledgeable about their cars. (Don't you hate talking to a salesperson that knows less than you do about the car they're trying to sell?) It's unfortunate that they are so inflexible with their discounts because I would guess they're losing a fair amount of business to places like Peter Pan, Weatherford and Allison where the prices are generally much more competitive.

Carol was very nice to me in the beginning, everything...

Carol was very nice to me in the beginning, everything went smoothly as i completed the European Delivery transaction. I paid for the car IN FULL mind you 30 days before i was scheduled to pick it up. as september 2001 rolled around well you know what happened and everything was up in the air. BMW offered to ship directly without me going to Germany and so i accepted and canceled my trip. Everyone was emotional then and I didn't want to fly 1 week after 9/11. I thought this was a great gesture. well the following two months were a long wait to get my car things were backed up and I had to wait until december. My car arrived in So cal on the nov 27th and I called carol to find out when i should expect it at the dealership. she said it should be in by thursday or friday which was a week from that date. well I didn't recieve the car until the 17 of december. Carol kept ignoring my calls and refused to call me back. when she did say it would be in it wouldn't arrive and this would frustrate me even more. On the friday before i took delivery I went into the dealer to speak to someone personally since this is the only war to get anyones attention at SFBMW. I asked the guys at the front if my car had come in, they looked on their sheet and said "Yes" It just came in today. meanwhile Carol shows up and the guy I was talking to says to her I'm here inquiring about my car. She looks at me and practically yells at me that she's "busy with another customer and she'll call me when it comes in!!! very condescendingly.
My jaw was on the ground and I felt this big. _ The guy says to her that the car came in, he just checked, and then she goes "no it didn't I would know if it did."
I wanted to cancel my order right there. so if you buy from SF BMW don't buy from Carol Kobac

Also they're very unprofessional regarding answering their phones
next to impossible to get ahold of anyone other than the receptionist.

It' s hard to write an objective review since I've had...

It' s hard to write an objective review since I've had numerous negative dealings with the dealership. Starting from when I first tried to purchase a car. It took them almost 2 months to return my phone call by which time I placed the order through Carsdirect.com. This happened again when I asked to test drive a new vehicle. The service department is courteous but incompetant. It took them 7 visits to fix a bad power seat. The parts department is the worse. 20mins to get through on the phone. They sometimes never return messages. And once they gave me crap about not wanting to give me a parts catalog because they were almost out. Well whats the point?

I'm now a happy customer at Sonnen BMW in San Raphael.

I got an excellent price when I purchased my car and all...

I got an excellent price when I purchased my car and all my requests were fulfilled (no decal in window or back of car, no drilling front bumper for plates). I havent had to bring in the car for service yet so I cant say about the service department. The parts department has been pretty helpful but the holding times on the phone to reach anyone at the center are insane. (10+ min when your question is going to take 20seconds)