BMW of San Diego

BEST service department of ALL TIME.

Long story short, we are a single income military family that took a huge leap in choosing BMW as one of our new vehicles to keep our family safe. Original manufacture warranty expired in Aug. 2015 it is now December. We have had our X3 for 5 months and had to bring it in for some problems it was having. Not only did BMW cover our diagnostic fees, but they also covered everything for the turbo, changed our spark plugs, fixed a leak in the oil filter housing and gave it a fresh oil change ALL ON THEIR DIME. We did not pay one cent or even use our extended warranty. They told us "Merry Christmas from the BMW family." I am now a BMW customer for life. Truly amazing. I can not thank Michael Fraser (our service advisor) enough for everything. Also thank you to everyone I don't even know that pitched in on this.

Brake failure

San Diego BMW failed to keep my car in reasonably safe condition; faulty inspection led to faulty brakes. I nearly crashed in this vehicle and no one cared. It was one of the most terrifying experiences of my life. The dealership was unwilling to take responsibility for what happened and after six years of patronizing this location, we are done! I'll go to another dealership for what I need. Beware. It's all good until it gets really bad....If I could give it a lower score, I would.

Best car buying experience yet

I recently visited the Certified Pre-Owned Lot and found the car of my dreams, at least for now. All though I have always loved BMW I recently have had an interest in trying out a Range Rover but find them to be a little bit overpriced and wanted to have the pleasure without the pain. I looked at a couple of ads online and went in to the dealership. Paul Denny met me on the lot and began to show me the RR's that they had available. Not only was he friendly, genuine and entertaining (all rare qualities in a car salesmen I think) but he seemed to actually have my best interests in mind, which I really appreciated. He recommended a Range Rover Sport 2012 with very low mileage. We took it out for a test drive and it was a slam dunk. I had to come back 3 days later to actually purchase the vehicle but Paul was able to hold the vehicle for me after checking with his boss for a small amount of money down. I showed up 3 days later with my checkbook and Paul had the vehicle cleaned and 100% ready for me to drive home. The financing department was also a pleasure to work with. I'm not sure if it was more the great price or Paul's accent that made this by far the best car buying experience I've ever had. -Ben Dehart

Best car dealer experience ever!

i just bought my first BMW ever! I was a "Lexus only" girl and now I don't know why I waited so long to buy a BMW. First it took my nearly a year to make up my mind as to which SUV I wanted. I test drove them all Q7, Lexus , Range Rover , Porche, Infiniti QX 60 and I kept coming back to the BMW X5. So happy I did, I love it! A young girl by the name Chloe help with the tutorial of the car and I have to say I thought it was going to be a waste of time but I could not have been more wrong in fact I had to go back a second time so she could finish telling me all the amazing things the SUV could do. Well worth the time. Chloe was so kind and went at my pace she could not have been more helpful. I left feeling like I had a new friend I could call with any question about my new BMW and she would have all the answers I needed. 5 stars for Chole! Then there was Dustin King the manager he also was so kind and helpful and took care of my every need ( mats, etc. ) great guy and clearly takes pride in his job. Nice to meet people that actually like what they do for a living BMW is very lucky to have found these two individuals. Lastly there was a minor problem with my Navagation system and a man by the name of Michael took care of ordering the part and it was taken care of within a week. I think they have a great team and I am one happy customer . I also want to say I have never written a review for anything Just wanted to say Thanks.

Thank you SD BMW for a great buying experience

Been enjoying my 328i from San Diego BMW -- what an easy buying experience! I certainly appreciate good customer service and was pleasantly surprised with really excellent care given to me by Greg in the Pre-owned zone!

Never fix the car right

We never happy with this dealer. We change one year two time battery and over pay for repair. All my friends know my car problems. They don't like our car M5.

Horrible customer service

I have been struggling to purchase my BMW from this dealership for 2 weeks. The experience could not have been worse. I got everything in place, left a deposit, confirmed my funding and they backed out of the deal. When I asked why, the GM said he is not comfortable doing business over the phone. When I offered to fly out to complete the purchase face to face, he declined to move forward with the transaction.I do not recommend this dealership.

Great service from all

Our salesman was nice, transparent and made the experience better than I have ever experienced in the past. We were looking at an older used BMW and by no means did I feel any different than if it were new. If your in the market for a used BMW, go see Brian Giroux. He will be there for you! Our financial woman, Amy Riggs was great as well. Everything was painless and quick. If you want great service all around come to BMW of San Diego! Thanks to all at BMW of San Diego for making us feel comfortable, treating us well and for making our car buying experience the best yet!

Great dealership

Highly recomanded, friendly, and they answer all of your questions.

Third leased new BMW at this dealership. It may be the...

Third leased new BMW at this dealership. It may be the last BMW:New 2011 had electronics with BlueTooth. Phones paired fine. Replaced this with a new 2013 BMW in June. One phone pair, then a day or two later drop. Went to see Dave at Service. Was told phone was not vehicle compatible and also told to see BMW website and purchase a compatible phone. Did so and Samsung Convoy 2 did same thing. Returned to dealersip. Was told a Verizon Software problem. Went to Verizon and was told a BMW software problem (old version). Went back to BMW and spoke with service manager Glenn. Left vehicle with repair receipt and Verizon notes and was later told phone was not compatible with car. Was told by Glenn to buy a phone off the "BMW Website compatibility list" and he would reimburse. "Trying the same experiment after the first one failed using the same criteria and expecting different results is a sign of insanity (Einstein)". Being of sound minds, we did'nt do it.Later in early December 2013, I received a BMW "survey" on this issue. I requested a corporate representative contact me. They never did.The dealership has always treated us well. A product such as BMW makes a defective car, or has a misleading website, and then won't respond to customer concerns and/or make the appropriate corrections. This is not indicative of a "high end" consumer product or corporation. Also, Glenn did not return the repair receipt with the Verizon notes.I do recommend this service department, but not the product.

5 star dealership !

Very professional, no pressure, very knowledgeable about the particular car. Brian and Tom worked as a team to complete the sale. I was quite satisfied and will return for my next purchase.......

Service was fast, thorough and delivered cheerfully. We...

Service was fast, thorough and delivered cheerfully. We were treated with respect and kept informed of every step along the way of our visit. They even took a moment out when washing our car to spend an extra effort on my cherished chrome wheels! Extra effort is your hallmark of excellence.

I went to BMW of San Diego for it's location to my...

I went to BMW of San Diego for it's location to my home. I did not want to drive to Escondido or Encinitas as I live 5 miles from SD BMW. The experience that I have had is nothing short of them being pretty prejudice towards foreigners. I felt I was not given the help I needed by the salesman nor did the manager work with me to help me make a more informed buying decision. Feeling like I was getting the run around at times and clearly my choice of wanting to buy locally turned out to be a silly one. If I drove up north to Escondido or Encinitas I would have been treated better. My cousins, friends have bought from them and my justification was to buy here because how can it be that much more different then any other BMW stores was my thinking. Well, anyone can buy a car here or there and I get that. But I can assure you I will be telling my co-workers, family and friends not to buy here or even bring in their cars in for service. It's funny you would think that all these stores would be the same. Just like when you go to Nordstrom's or Neiman Marcus they treat you the same. But not in my case. I guess it's to each store it's own. If you want to be treated with respect, kindness, without the smirks as they walk away and the rolling of the eyes then I suggest to anyone considering getting a BMW, you might as well give other stores a try. If you live close by please don't let that be your decision to stop on by, even for a simple test drive. My friend told me that she went in and they looked at her up and down and wouldn't even allow her to test drive a car and she went to El Cajon to buy there. I don't know much about El Cajon BMW but I would not want to step foot in the neighborhood with all the crime happening there. Bottom line is that she had to go to El Cajon out of her way just because she got the cold shoulder and look from a sales guy. What a joke!

I had been in the market for a new BMW, talked and...

I had been in the market for a new BMW, talked and visited several dealers....the BEST and most PROFESSORIAL by FAR was BMW of San Diego !!! I traveled over 400 miles to do business with them, and it was very well worth it. I have since recommended this dealership to my friends and associates and they also agree.....I want to thank everyone at the Dealership that helped and assisted me in getting my new 2013 535i "BMW of San Diego..The Ultimate Buying Experience"

From arrival to have my BMW brakes looked at, through...

From arrival to have my BMW brakes looked at, through write up by Josh Miller, free loaner car and final pick up of completed work, this was an extremely professional and satisfying experience. I am very happy with my decision to buy from BMW of San Diego in Kearny Mesa.Dave

Dave is a true professional. I have worked on cars for...

Dave is a true professional. I have worked on cars for decades and currently studying auto mechanics in college and Dave knows his stuff. When quized about "brake flushing" Dave gets an A+. Always courteous and pleasant, Dave is an asset to this dealership and we'll get our 2014 at BMW of San Diego.

Sold me a car with major issues undisclosed. They did not...

Sold me a car with major issues undisclosed. They did not provide a buyer's guide to me and cannot produce a copy of it. They refuse to help me at all. Buyer beware!

BMW of SD is beautiful in appearance and the staff is...

BMW of SD is beautiful in appearance and the staff is extremely professional. The issue I had with BMWofSD is honesty and what appears to be an incentive program for the service sales people (not confirmed). The first two times I used them, they quoted all sorts of optional work and made it seem mission critical that I make the repairs. Having worked on older cars, I knew that almost everything they suggested was optional, but I could easily see how they could scare a customer with no knowledge into $1000s of unnecessary repairs. My 3rd visit is the one that infuriated me. I took my car in for brakes and an air-conditioning estimate. They called me on the phone and told me $300-500 for brakes and $2400 for air. I asked them to do the brakes and hold off on the air; it was too expensive (they wanted $1800 for the compressor alone before labor). I arrived to get a bill for $800 for brakes and they said my window washer pump was broken.....and it worked fine before I arrived. I was so angry about increase in cost for the brakes that I paid and left. Leaving the parking lot, I checked my windshield wiper spray to confirm it was broken, and it worked perfectly fine! The word 'liar' comes to mind. It also makes me wonder about a potential quota program in place to push their service sales folks to sell more repairs.In my opinion, BMWofSD has beatiful facilities and staff because they are over-servicing their customers vehicles and charging more than other dealerships and certainly more than local repair shops. I had my air conditioning repaired at South County BMW for $2000 including labor which also tells me that BMWofSD is gauging a little on their parts as well (not surprising). Here is my suggestion: if you want a wonderful experience and don't mind paying for it (which describes many BMW owners), go to BMWofSD. If you are cost conscience, don't use them.

Repetitively ignored my complaints about transmission on...

Repetitively ignored my complaints about transmission on my '08 BMW 750i. The recurring theme seems to be 'cannot reproduce the problem' explanation of why the warranty work was not performed. The dealership has gotten progressively worse, similarly to Mercedes-Benz of San Diego, since it was taken over by Penske. After over 10 years of being a patron, it's time to say good-bye in 2012 and end the stream of frustration.

Joe Merritt provides exceptional service that contributes...

Joe Merritt provides exceptional service that contributes positively towards the BMW experience. I would not even think of spending money for service at a dealer if I didnt have so much assurance in him. He is extremely knowledgeable of BMWs and you can always rely on his information. Joe goes above and beyond to make sure his customers receive unsurpassed service. BMW of San Diego is lucky to have one of the best!

We have our 5 series for services. Dave Truesdale is...

We have our 5 series for services. Dave Truesdale is very professional and provide excellent service. He always listening and care what the customer needs This is the reason why we keep coming back to this dealership because of Dave Truesdale. Overall, we will keep buying BMW at this dealership because of Dave's service with care.Thank you Dale Truesdale.

Dave Truesdale know how to treat his BMW customer with...

Dave Truesdale know how to treat his BMW customer with excellent service. Everytimes I got my car back from service I walk away happy and always had the best excellent experience.Thank you Dave for taking care of BMW customer.

Joe Merritt should be commended not only on his...

Joe Merritt should be commended not only on his professionalism, honesty and excellentcustomer service skills, his integrity and character speaks highly for the managementgroup for the San Diego BMW organazation!Thank you,Terry L. Beers

I had a major service to be done for my car. But...

I had a major service to be done for my car. But unfortunately the factory warranty for my car just expired. But Joe Merrit immediately got a loaner for me and also helped me out in negotiating with BMW to take care of the needs of my car. I highly recommend him and happy with the customer care they provide.

I had a problem with my car which required immediate...

I had a problem with my car which required immediate attention. Joe got my car taken care of on an emergency basis, got me in a loaner car and I was on my way. Many thanks for the prompt, efficient service.

I love the online feature of setting up an appointment....

I love the online feature of setting up an appointment. The amenities of the free wifi, the sense that they wash your car is also great. The lounge is awesome because I can still do my work while waiting to get my car worked on. Free soda would be a recommendation from me to make the experience even better

Joe was incredibly friendly and helpful throughout the...

Joe was incredibly friendly and helpful throughout the whole process with servicing my vehicle. Not only did he provide me with an effective timeline for when I'd get my car back, but he also applied an online discount to my order for which I had no idea existed. They even set me up with a loaner vehicle for free after telling me that it would take time to service my car.

Great service overall and always very knowledgeable and...

Great service overall and always very knowledgeable and trustworthy. Having the extended warranty is a great piece of mind for any BMW owner and I know that most things will get fixed under it.

Joe has always been great to work with on the service of...

Joe has always been great to work with on the service of my 06 bmw 650. He is knowledgeable and a pleasure to deal with. I recommend Joe and BMW of San Diego to all bmw owners.

On that day I have gone to several dealerships looking...

On that day I have gone to several dealerships looking for a high end cars I felt would meet my needs. At Brown Cadillac I found the car I wanted to buy and I have gone twice to make sure this was right for me, it was late in the evening and I was ready to buy, but then I was told the dealership was ready to close and was asked to come back tomorrow. The following day I went to Lexus dealership and looked at several new and used cars but I did not get a good offer for my trading. The dealship was OK but it really seem not eager to sell a car or consider me a serious buyer. I also heard one of the sales person being rude to one of there customers,I did not feel comfortable being there.My next stop and for the second time was the BMW dealership were Pedro Candiota for the second time met me and really made me feel a value customer. I looked at several cars and Mr Candiota made me feel a valued customer it was warm that day and he offerd a bottle of water and made me feel I was at the right dealership. I know this was a business and we all have to make a dollar, the 328i BMW felt right for me. My tradeing was good and even thou the dealership would be closeing in twenty minutes I was not asked to come back tomorrow. I put down $30,000 on my new BMW, my new car was washed with a full tank of gas. Pedro and a small staff stayed late in the evening for two or more hours past closing time. After the sell Pedro went over every-thing to make sure I would be OK. Pedro and the small staff stayed late that night and all the time making me feel I was a very important custumer. At this time I would say I have bought several new cars in my time but for sure Pedro, the staff made me feel very good. I stopped by the dealership the other day to ask a question or two about my new BMW Pedro saw me to say hello and still made me feel I'm a valude customer. Thank you

I would definetely purchase another BMW at this...

I would definetely purchase another BMW at this dealership because of it's superior sales (Pedro Candiota) and service (Robert Mandgie). Sales and Service followup was completed and all aspects of this business transaction were superior and exceeded our expectations.

Absolutely love this dealership!! Everyone is always so...

Absolutely love this dealership!! Everyone is always so helpful and always smiling. Christine Z. in customer service is such a sweetheart. I'll be coming in for service soon :)

The service and friendliness at this dealership is beyond...

The service and friendliness at this dealership is beyond exceptional. I always have a great experience from the time I call for an appointment to the time I pick up my freshly washed car. I always get a thorough explanation of what work is needed and why. The work is done quickly and efficiently and with a high standard of quality.

review for tony zarcone: Tony gave us excellent customer...

review for tony zarcone: Tony gave us excellent customer service from beginning to end. Very professional. great car, great price, great experience. would definitely recommend him.

I have owned numerous BMW's throughout the years, and...

I have owned numerous BMW's throughout the years, and have had them serviced in 4 states, I have had the most extraordinary experience with BMW San Diego then any other dealer. My service manager Brad Lawn has gone over and above the call of duty when I have needed it. My 06 BMW needed a new tranny recently, it was a problem that I wasn't expecting, with the help of Brad and the team of service guys, they were able to fix this and keep costs low enough for me to rationalize fixing it. After this extensive work, my car began to have a recurring problem and at one point I was convinced the problem would never be solved. Brads patience and perseverance is what solved this problem! I will be a BMW SD customer for life. I am so beyond thrilled with this service dept. I cannot thank them enough for a superb experience during a frustrating time.

customer service was great i was impressed. quality of...

customer service was great i was impressed.quality of work was very professional.every one was very friedlyoverall experience was great...fast and efficientprice as reasonable due to my credit score.

jerry was very kind and helpful. we felt like we knew him...

jerry was very kind and helpful. we felt like we knew him for a long time which made our visit to BMW a very nice one. he was great to us and helped us out. thanks

Great dealer

This place is wonderful- they are so friendly and knowledgeable, but not pushy! I love my new bmw and I definitely will recommend them to friends and family.

I went to take a look at the cars available and Jerry...

I went to take a look at the cars available and Jerry listen to me very carefully asked the right questions and showed me then the perfect car !He explain everything before I even asked .He was seriously the best ..friendly but very professional and I pretty much decided to get the car in my visit.From there on he was helpful to the point of putting his cell phone in my car just in case I would need it ! I loved that little detail ..Anyway I was very impress with the way BMW treated me, I meet Brian Giroux and I have to say he was as friendly and helpful as Jerry so I can only say thank you for taking care of me .

I was very lucky to get Jerry on the phone just by...

I was very lucky to get Jerry on the phone just by chance. He listened to what I was looking for and did what he could to find the car I wanted.He sent me pictures of cars he thought I might be interested in and when I saw the one I thought I wanted he took the time to bring the car to my work.He also helped me get a good deal on my old car and made sure everything I needed was taken care of. Lets just say I never got that kind of treatment from VW.I also have to add that everyone in service has been very helpful.

Gerry assisted me very efficiently over the internet and...

Gerry assisted me very efficiently over the internet and via telephone to locate a car and complete the application qualifying process. He was very helpful, professional, courteous and ultimately fun. Definitely performed quality work. Gerry is very friendly, so was everyone else. Gerry made this experience for me very easy and if ever a car buying experience could be pleasurable, this was it. The price was reasonable in the comparison shopping I had performed. Thank you Gerry!

The car buying process was the easiest it has ever been...

The car buying process was the easiest it has ever been with Jerry helping me. I was on a tight schedule for the entire weekend and with his help and determination on finding what I wanted, I was in and out of the dealership in a few hours with a brand new car. BEST CAR BUYING EXPERIENCE TO DATE!

Jerry was friendly and personable. He sold both me and...

Jerry was friendly and personable. He sold both me and my husband cars and handled both transactions efficiently. He followed through on everything I needed done to the car thereafter.

Made it simple and fast. Great customer service. Would...

Made it simple and fast. Great customer service. Would recommend to anyone. Explained everything about the car and all the history. Out of all my car dealer experiences this has been by far the best.

Bought my first bmw yesterday. I was helped promptly and...

Bought my first bmw yesterday. I was helped promptly and the service was excellent, the process of buying my car was smooth and pleasant. Salesperson Matt Arsoni was very helpful in that he didn't try to sell me anything i didn't want, understood clearly what i was looking for, and helped me find the best suited car for my needs quickly. I recommend this dealership to anyone currently in the market for a new or used bmw.

I gave the dealership this rating for the professional...

I gave the dealership this rating for the professional treatment I am given in every aspect of the dealership. Bill Lewis was very helpful with the purchase of our new car, so much so that I went back on Friday and asked for him and bought another car. He took the time to explain all of the systems and how they work.Amy Riggs is also another reason I like to go to BMW of San Diego. She is so friendly and professional. She explains the whole financial process and makes it so easy that there is no stress through the process. I plan on buying my third BMW from them and it is because of how great they are that I will only buy it from BMW of San Diego.

My husband and I went to BMW of San Diego after visiting...

My husband and I went to BMW of San Diego after visiting several other car dealerships. We were very indecisive on whether we wanted new or used, suv or sedan, or even if we wanted a BMW. Daniel Brummett helped us every step of the way. First, the dealership had a great selection! Daniel was very patient with us, showing us almost every car on the lot. Second, he was VERY knowledgable of every detail of every car there. Once we narrowed down our selection, he even took the extra step of comparing the breakdown of cost between the two vehicles. After we purchased the vehicle, Daniel showed us the same friendliness when we came back into the dealership. Thank you Daniel for making our car buying experience very pleasant!

This is the third BMW that I have purchased from these...

This is the third BMW that I have purchased from these sales folks. Honest, friendly service at a good and fair price. No pressure, and they worked with me to be sure that I got every available BMW incentive to insure the best lease terms.

paul was great

thanks for the great service paul... made it a easy experience...

Great service! Took my car in for its first service...

Great service!Took my car in for its first service and was in and out in less than 2 hours! My service advisor, Laura, kept me posted the whole time. They have a great waiting area upstairs with good coffe and munchies! And don't forget the wifi and tv.Will definately be back for my next service!Thank you!

great

Awesome Job, I had a great experience and the staff was friendly.

I had my tires replaced here a few days ago it cost me...

I had my tires replaced here a few days ago it cost me $2000. Noticed this morning a bulge coming out of the side of one of the tires. I just took it back to the dealership and they told me to go to a discount tire co to have it fixed/replaced and refused to fix or replace the faulty tire they put on my car. The women who spoke to me was rude and told me "that's just how we do things here". NEVER BUY ANYTHING FROM THESE PEOPLE THEY ARE SCAMMERS... THE TYPE OF USED CARE SALESMEN THAT PUT A 40% PRICE HIKE ON THE CAR TO NEGOTIATE YOU DOWN!!!After talking to the discount tire people they said it would have taken the bmw dealership 1 phone call to have the warranty covered by the tire company.

this dealership has the worst ever loaner car department...

this dealership has the worst ever loaner car department and it isn't so much because of the snags sometimes when they run out of cars, no. it's the way it is managed by somebody who would remind one of a short order cook, constantly barking orders like she owned the place. well her staff sit there in that loaner counter talking about two things, one is how they think she is so fake and two, their lives and boyfriends, while us customers have to hear all this. this trying hard to be manager name is kim bayered and after asking around i found out she was the general manager's "assistant". wow, that makes her head honcho i guess. i'm glad i've turned in my lease because it really wasn't a pleasant experience at all having to deal with this unprofessionalism first thing in the morning. i hope this gets to roger penske. his current management there in this dealership is terrible! oh one other thing, on the google reviews, there's this one "fan" of this dealership whose name is cards fan or something. well, that this kim bayared. i know because once when i was waiting for a loaner all she did was talk about the cardinals and true enough her own personal car came up and bingo, her plates were all about these cardinals. she stoops so low. reflection of the top?

I JUST LEASED MY FIRST BMW EVER...HAVE ALWAYS PURCHASED...

I JUST LEASED MY FIRST BMW EVER...HAVE ALWAYS PURCHASED BEFORE. I WAS REFERRED TO MARC D. BY A FRIEND OF MINE AND HE DID NOT DISAPPOINT. HE MADE THE WHOLE EXPERIENCE EASY. HE WAS PROFESSIONAL, COURTEOUS AND RESPECTFUL OF MY TIME. FINANCE DID A GREAT JOB TOO! I WOULD DEFINITELY RECOMMEND BMW OF SD TO ANYONE INTERESTED IN BUYING A BMW.

TERRY ZITO WAS GREAT AND HELPFUL. HE IS ALWAYS SO...

TERRY ZITO WAS GREAT AND HELPFUL. HE IS ALWAYS SO UNDERSTANDING AND ALWAYS MAKES SURE TO EXPLAIN EVERYTHING ABOUT MY CAR IN GREAT DETAIL. AS A SINGLE WOMAN I APPRECIATE HIS HONESTY AND KINDNESS.HE KEPT ME UPDATED DAILY AND EXPLAINED WHY CERTAIN THINGS WERE NOT COVERED UNDER MY EXTENDED MAINTENANCE PLAN. I WILL ALWAYS CONTINUE TO GO TO TERRY AND PLAN TO PURCHASE MY NEW VEHICLE FROM THEM BY THE END OF THIS YEAR.

So far the sales experience was great from receptionist...

So far the sales experience was great from receptionist to sales all the way up to financing. Mario even took all of my stuff from my trade in car and transfered it to the new car. He even offered to detail the newly purchased car for a detailing on the weekend when there was no rain. The sales process was the same as always where you still need to negotiate. I thought that the sales experience was great compared to San Diego Volvo (although, the sales guy here was friendly and systematic, the financing was disorganized, see my review on San Diego Volvo). This is what I would expect from buying a car with an added value "above and beyond" CSR buying experience.

I just hope SALES people like BRIAN would be consistent...

I just hope SALES people like BRIAN would be consistent with PRICE on extra options when I bought my car. It seems like BRIAN and FINANCIAL DEPT, don't see each other eye to eye....THIS TELLS SOMETHING ABOUT THEIR CREDIBILITY....I bought my car here because I researched a lot of dealership and they have the CAR that I like with several OPTIONS and it is under CPO. I just hope it was pleasant buying experience.

Went in to buy a specific car and requested a 09 328...

Went in to buy a specific car and requested a 09 328 sedan. Mark tried to upsale me to a 09 335 coupe. I said if you can make the price comparable to that of the 328 sedan, then I might consider it. Of course the do the whole dog and pony show "let me go run the numbers with my manager"... He comes back wanting something way over my price range. I laughed at him and said "I can't believe you guys are hurting for business - I've checked the news reports for the past 11 months for BMW national sales and you're sales are under 25% average month over month, and you continue to act this way." He did not like that comment. I also told him I asked for a specific car and he didn't acknowledge my initial request. I went as far as contacting BMW corporate and yet have to hear back from them. For a company that promotes such esteem, they sure don't act like it.I would think this is a buyers market when it comes to automobiles... no wonder dealerships are going under.

First of all, I would bet 100 bucks half the positive...

First of all, I would bet 100 bucks half the positive comments about particular sales people are the "actual" sales people. First of all, the BMW sales men said the chrome wheels were "factory new" in fact I could out they were not. Especially, when a private company was in the back of the store bringing chrome BMW wheels. Second of all, talk to 3 different sales men and you get 3 different answers. they are dishonest, overpriced, and lie! The BMW "pre-certified" warranty is a scam because it starts from the date of service, not when you purchase the car. Watch out! And I saved 12k by going to someone else. Compare prices! Talk to Brian in used cars and if you buy a car elsewhere he will show his immaturity and say something negative about the new car place. I noticed they wined and dined me and wifey when I brought my 760 in but when someone else brought in a 1994 540 they treated them different. ps the BMW keychains, license plates are on ebay, etc. dont get ripped off! Wow 39 for a keychain, wow. This is my personal opinion.

Mark Marques was extremely rude and uninterested in...

Mark Marques was extremely rude and uninterested in working with me as a customer. The dealer facility is very nice but the lack of customer service is not even something you'd expect in a Kia dealer. Service preformed on my car was acceptable and hassle free.

Our family has purchased a few BMWs from Harry. It's...

Our family has purchased a few BMWs from Harry. It's always been a positive experience. We're even hoping to get a new 1-Series from him soon!!Service has always been great, as well! They get my car in, offer a free loaner car if necessary (although, I wish it was a BMW rather than a Toyota), and call as soon as it's ready.BMWs really are the ULTIMATE DRIVING MACHINE! :)

I leased a 2006 BMW 325i last year. After 4 months, the...

I leased a 2006 BMW 325i last year. After 4 months, the airbag light went off so I brought the car back to the dealership to have it fixed. It took 2 days not including Saturday and Sunday for them to fix the problem. Two months later, the same problem occured. I had to drop off the car at the dealer for another 2 days. Both times I was provided with a loaner (Toyota Camry 2007). On June 30th, 2007, I brought the car in because of the noise in the front tires. The sound from front tires makes driving unbearable. I have Bridgestone Turanza RFT on the car. Brad Lawn was my service manager at that time. Without even drive-test the car, he told me that the tires are defective and need to be replaced. He said that it will cost me around $500 to replace 4 tires since the tire manufacturer will pay for half the cost of the tires. I told him that's a rip-off since I only had 13K miles on the tires. He rudely told me that's the BMW's policy and there's nothing that he can do. I told him that I spent a lot of money on this car and I expected better customer service than that. Brad then told me to leave and never to set foot in his dealership again. His dealership? Does he own that dealership? When I leased this vehicle, I thought I would get a world class customer service but instead, I got a "Nazi class" customer service. What a bunch of crooks. You should be ashamed of yourself, BMW of San Diego. Thanks for NOT standing behind your product. I will never buy a BMW from this dealership again. This is my first and also will be my last BMW. I got a new name for my BMW now, the Ultimate P.O.S.

Bought the car in May 2007 it's been back to the service...

Bought the car in May 2007 it's been back to the service 3 times now for the same problem. I was refused service the last time because the time I was able to come in wasn't convenient for them "no loaner cars available" (right). They like to get you in and out regardless of the quality of work done which is poor. I have no choice to go somewhere else, this is the only BMW service station in my area.

Bought a pre-owned 2001 325i. A year later, I was...

Bought a pre-owned 2001 325i. A year later, I was rotating my tires and checked spare in trunk for first time since purchase. It turned out the spare alloy rim was bent and spare tire was swollen. I took vehicle to BMW of San Diego to explain and show problem, and try to get the spare tire replaced. First, I went to Service dept., they directed me to Sales dept. The new car sales manager was condescending and all but accused me of being a scammer. He basically stated that all used cars are inspected before selling and that there was no way the car would have been sold with a damaged spare. Typical response from a dealer who doesn't care about customer satisfaction the minute the car leaves the lot. From now on, my BMW needs will be met at Cunningham BMW or independent garage.

Absolutely the most on the ball dealship in SoCal to get...

Absolutely the most on the ball dealship in SoCal to get your BMW serviced. From appt making to checking the car in and get the loaner, this place is a well greased machine.Absolutely fabulous SA and worry free service made this the place to go for me.As long as your car is under factory coverage, definitely get services done here.

Alright, I know that BMW of SD has been slammed a lot...

Alright, I know that BMW of SD has been slammed a lot here and in other websites, but my most current experience with them was pleasant. I took my 2005 545i in for service 12/13/05. They fixed everything I asked them to do. 1. Replace all 4 RFTs due to premature wearing. They did this without any arm pulling. They're aware of the SIB regarding this issue.2. Fixed passenger window issue. They replaced the window regulator.3. Fixed Nav issue with latest software. My Nav was acting crazy before latest software upgrade.Now, I too had to wait 3 weeks for my service appointment but I understand since BMW SD is the only dealership in SD county to offer loaner cars to ANYBODY. I got my 545i via European Delivery with Nalley BMW in GA. Most, if not all, BMW delaerships will not offer a loaner car if you did not buy the car from them. I called Harloff and Brecht (two good dealerships I heard through word of mouth) they did not offer loaners. I called Crevier BMW b/c I work in Santa Ana. The person I spoke with said the owner even refuse to offer a loaner to his mother who had bought her BMW from someone else! C'mon refusing your own mother?! When I heard that it left a bad taste in my mouth about Crevier. Since the latest software upgrade my radio has been acting a little weird b/c of the RDS being enabled. This is not a dealership problem. This is software related. I am waiting for the next CIP update which is 20. I'm hoping that will fix my RDS problem. Currently, I have RDS turned off. I will be taking my car back to BMW SD again for this fix sometime in January or February 2006.

These guys are the worst in San Diego in terms of Sales...

These guys are the worst in San Diego in terms of Sales and Service. They try everything they can to suck every penny out of the customers. Everything is over priced from cars to service to parts. They have no care for the customers what so ever...they only care for the customer's wallets. Very incompetent service advisors and technicians can never replicate the problem or when they do they don't fix it right which means you will be making 2-3 trips to this dealerhip per problem. One positive thig they have is the loaner car program. However, I would rather not get a loaner car and get the problem fixed the first time. Also, as mentioned above, on average if you want to take your car in for service, you will be booked about 3-4 weeks from the date you call.
They also broke one of the plastic trims on the passenger side mirror and just glued it back on. When the trim fell off over time, I complained to them, and even though the BMW computer even showed that BMW of SD was the only dealer that ever worked on my passenger side mirror, they refused to admit fault and replace the trim. (by the way, the trim costs only $10). They expected me to pay $10 for part and $80 for labor. Supposedly, it takes a hour to replace the trim. I said no thank you and left. Few months later I took my car to Harloff BMW for service and I mentioned to them what happened at BMW of SD, they looked at the trim, and replaced it for free.
There's also been an instant where the service advisor couldn't finish my car on time(which is understandable and can happen), however, he lied to me and told me that he ordered a part for my car and it is going to take an extra day. When I went to pick up my car on the delayed date, it turns out that the part he told me he was ordering for the problem wasn't even replaced and he told me that nothing was done to that part because my car didn't have a function for the problem addressed.
That's how shady BMW of SD is...they just want to make money off you everyway possible.

Service is a disaster; take your car elsewhere and save...

Service is a disaster; take your car elsewhere and save yourself time, grief, aggravation and money. Pathetic service is not in line with their rates of $90/hr and $320 for oil changes. They don't follow-up unless BMW HQ gets involved. Car was in 3x and still wasn't repaired correctly. Has taken months to resolve problems. Unprofessional, and nothing but ridiulous excuses from the service manager. I will never return to this dealer.