BMW of Riverside

Worst service by Gomez internet department

I went to Escondido BMW and bought my 528, Gomez and D Hernandez. Was blown off by the internet department and I am a return customer.

Loving my BMW i3 Rex!! Best BMW lease deal by Haoie Luc!

FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal happen quickly and efficiently!! After searching for two days, test driving the BMW i3 (pure electric) and i3 Rex (81 miles electric is used 1st, then 1.9 gallons of gas for another 70 miles, if needed) I made the decision to go with the Rex. I visited with several BMW dealerships, test drove the car, and tried to deal on the phone; all wanted $4100 down, and at least $275/mth. and up to $340/mth. due to the additional options the cars had. One June 30th, I had all but given up on finding a black 2016 i3 Rex, and was tired of talking on the phone. On a last ditch effort, I texted Haoie Luc Internet Manager at Riverside BMW. He understood my desire to just write up the deal and responded accordingly. He did ask if I wanted to come in and test drive the car, which I declined since I already had. Most importantly, Haoie listened when I said "No, I am just ready to lease the i3, just need to find the right deal, car, and person to do the paperwork." Haoie responded to my text at 1:57 pm, had my financing pre-approved by 3:27 pm, and found me the exact car I wanted in black by 4:03 pm. I was happy to be in an Uber ride to pick up my vehicle by 4:30 pm. I hardly could believe I found someone to make the deal entirely via text, and am so happy Haoie grasped the concept and followed up accordingly. Deyse met me upon arriving and she was a pleasure to work with as well. She delivered my car after a very short visit with the lease finance manager. Best part? No surprise! $325/mth. for 30 mths., and only $741 out of pocket for registraton, etc.Thankful for the excellent customer service, Haoie!! You've earned a lifetime customer here!

Beware of Business Practices

We purchase a car from BMW of Riverside and my wife got the maintenance package with it when my wife went to cancel the package within the time frame she was told that she could not. She did not look into it until she wanted to get rid of the car. And she contacted Riverside again they said there was nothing that they could do. My wife contacted BMW corporate office and was told to write a letter asking to cancel the contract and to give it to a Chris Rupert. My wife spoke to Chris and also to a Jim Johnston and they refused to take the letter. Johnson also accuse my wife of mine and not talking to the corporate office. Beware of poor business practices from BMW of Riverside

Beware of Shady Business Practices

Beware of shady business practices. They are not about customer service. Be aware of every document that you sign and make sure that they give you everything that you should be given there are much better dealerships to go buy a BMW if you want that type of vehicle

Customer Service

Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership to all who are looking for a quality, high end vehicle!!

Safe your self from a headache .........

Be safe , be aware they will try to take your money any way they can if not from your car from the loaner they will take it any possible way ...When you call to talk to a service advisor Fabian or Travis the manager never get call back ...you have to walk in the dealership to beable to hear any information in regards to your vehicle......safe your time and money go to different BMW dealer ...not riverside

DIshonest or stupid stay away!

We have been working on a deal for a convertible 435, have a number in writing TWICE, multiple verbal discussions with Edwin regarding my friend was leery and wanted to make sure there were no hidden fees, he assured me there were not he had been doing this for 10 years sent me another e-mail confirming that! His numbers were great and every other dealership could not approach their price and told us something was wrong....I guess I am too trusting, because I could not imagine a business of this level lying to me or being that dumb.I was mistaken, go to do the deal and oops turns out they gave us the wrong price and so sorry oh and there is no one around that is capable of making a decision to make it right! They are either exceptionally dishonest or exceptionally stupid, either way stay away from this dealership! I am in shock.I am going to try to contact BMW USA and the BBB and report this schister dealership! Bad business practices on this level should not be allowed! This is a lot of money on the line and I would assume they are regulated to not allow the consumer to be taken advantage of.

Possible Damage to Vehicle by BMW of Riverside Service Dept

I did not receive good service at BMW of Riverside. The oil level indicator on my X3 was defective and kept giving an "Add 1-quart of oil" warning. This happened 4 times between March-December 2015. BMW of Riverside Service Manager (John Horgan) dismissed my concerns with a shrug of the shoulders saying, "BMWs burn oil". It turns out that BMW of Riverside kept topping off my oil each time I asked for help until I put my foot down and demanded they do a more thorough check. it was then discovered that the gauge was faulty. I am angry that all of this time, BMW of Riverside took the lazy way out by brushing off my concerns and simply topping off (overfilling as it turned out) my car's oil instead of doing the necessary service check they're supposed to do. I've been driving with too much oil. I'm dismayed because surplus oil can lead to engine damage which was done by BMW of Riverside. I received: - Poor customer service directly to me. Service reps and manager were patronizing and did not take the initiate or responsibility to get to the bottom of the problem until now. - Bad servicing on my car that might have/has caused serious damage to the engineI do not have confidence in BMW of Riverside to give me a straight answer nor to do a proper evaluation of a defective product and prevent major damage to the engine.

DOING ONLY "SALE". NO CLIENT CARE HERE

I made my appointment to return my lease car and get next bmw lease here and confirmed it twice before I go in. even on the day I return it, double checked the time I go in there. When I went there, no one answered exactly where to go and what to do. I waited and waited finally, I met a sales manager, Doug Small and his answer was this. They do not have my appointment showing on the system and the person who is in charge for lease return is with another client. ( so what, don't even try to meet the right person??? )Plus, If I want to return it that day, they would take it to auction to get estimated value of the car so I asked, that is how people usually do when they return the lease car. he answered, no usually they do inspection at the dealer and only 20% would do this way. ( maybe not even 20%)so I had to take the car with me and left the dealer with corp. office contact number. ANYWAYS I MADE A APPOINTMENT AND WENT TO ANOTHER DEALER NEXT DAY. (DONE SAME DAY)they took my lease return VERY NICELY AND PROFESSIONALLY. TOOK ONLY 15. FOR INSPECTION AND PAPERWORK. I NEVER HAD SUCH EXPERIENCE WITH RANGE ROVER BUT BMW RIVERSIDE REALLY DISAPPOINTED ME. NO MORE BMW PERIOD.

Treated Exceptionally at all facets of the transaction!!!

I am a repeat client of BMW of Riverside. This was my 6th vehicle purchased at BMW of Riverside since 2005. My lease was close to being up but I was over on the miles. Larry Winkler has been my "go to" sales person for years becasue he is the most honest, strait forward, no nonsense person I have ever dealt with. There are no games with him. We found the car that had EVERYTHING I wanted.He took me into see Ty, when I explained that I needed help with my last 5 payments and did not want to roll them into the new loan, Ty worked an amazing scenario out for me. What made it work so well was that I told them what I needed and they made it happen.I also need to give a mad shout out to Jennifer in Finance who explained everything to me. She did not pressure me and was beyond helpful to me.I will be buying another car from them in the next 120 days for my wife.Finally, I have read the last 50 reviews on this site and I noticed that the majority of them are 5 stars and there are a few that are one star. People who are espousing words like thief, liar, and dishonest. One review was mad because he had bad credit, the other was mad because he came back later and the car was sold, that the payment was not what one thought it would be etc. These are all "situational items" and NOT integrity issues. I have never had anyone at this dealership lie or omit to me in several dealings in the last decade. I know that buying a car is an emotional and sometimes a "draining" experience, but if anyone in any department ever tried to "game me" I would not be back. That is just not my experience. Shuck and Jive is not what I have ever found or heard first hand from others about this dealership.

exellent buying experience

Two weeks ago pass to visit BMW of RIVERSIDE. to check if you really had a car for sale I saw an ad on the Internet.It is a pre-owned car, but the car had always dreamed of and that was within my budget.Indeed they had the car and the sales team SUJAN and MARK. A friendly manner and professionalAnd without pressure they helped me realizer my dream.Unfortunately, as can happen with a car and some miles. There was a problem in the navigation system.But SUJAN and MARK were in charge of this problem with ROCHELEAU RYAN gave me support and professional service we expect from a company like this.I am very grateful to this great team of sales and service BMW of RIVERSIDE.And I also want to thank the DIANA REQUENA kindly way I deal as professional and attentive giving me another car support to continue my work while my car was being repaired.Thanks to everyone at BMW of RIVERSIDE been a wonderful experience to.Ramon Ortega.

Do Not Trust, Scams and sales tactics, Disregard, Neglect

On September 14, 2015 I called bmw of riverside and spoke to Justin the dealer. After some negotiations we reached a price which was agreed upon. I told Justin that I would be in the next day around noon. As agreed I did show up with a check for the promised amount on a pre paid lease which was $19,800. When I got there after the test drive, we proceeded to signing papers as well as a credit inquiry. I asked if we could raise the milaege allowance when Justin went to check, he came back with the manager Ammar Haque. Ammar proceeded in a very rude and arrogant way to tell me there is "problem" which he proceeded to blame an "older employee" who probably has trouble seeing named "Ty". Ammar said that the price has now gone up to $25,800. As I was trying to resolve the issue Ammar continued with a grin repeating "there's nothing I can do" several times. I try'd resolving the issue myself as the "manager" had zero problem solving skills nor customer service. I told him to discount the price of the lease which he raised $6,000 to $25,000 total, meet me between the original promised price and the new price he came up with, give me anything in order to resolve the issue but Ammar Haque continued repeating with an arrogant grin "there's nothing I can do" I explained to him that I drove two hours to get to him, took a day off of work, that they ran my credit, that I had a check written, sold my car, however no mater what I told Ammar Haque he continued to repeat "there's nothing I can do". I asked to speak to someone else he said there's no one else here and it was 2 P.M on a Tuesday. I continued to explain my situation again and that I drove two hours, took an expensive business day off, had my credit ran, signed the papers, etc, however Ammar responded with a grin "there's nothing I can do". He said nothing other than that the entire conversation. Ammar Haque and non existent managers did not handle the situation and their mistake in a professional and respectable manner at all. This is one of the most terrible customer service experiences I have ever dealt with. I will not be returning to BMW of Riverside again as they do not treat their customers professionally or respectfully. Managers are not available to help and the dealers don't care to resolve the situation. I would not recommend these scammers to anyone. Truly unacceptable service.

First time lease - white gloves service

Larry Winkler was a real pleasure to work with. Very nice, not pushy and extremely knowledgable about BMWs. This was by far the easiest transaction I've ever had with a car dealership. Call Larry, you won't be disappointed.

Do not trust this Dealer

Yesterday I have made an appointment to see a car from their stock.They sold the car but never contact me to let me know.They just ignore me.

Excellent dealer experience

Honestly hands down the car buying experience we've ever had. Went in for service actually and ended coming out with a certified 5 series. Great great great experience. Highly recommend this dealer & Craig in certified preowned sales

2009 bmw 740li

Amarillo was good in knowledge of car but did not give me good deal at all because have bad credit and did not push to get more my trade so would not a bmw in the future . A waste of time

BEST CAR BUYING EXPERIENCE EVER!

My name is Vic and I am a self confessed car maven. Yesterday : 5-21-15 I went to BMW Riverside and had the absolutely BEST car buying experience I ever had. Emil was so very helpful in getting me my DREAM F-82. Emil worked diligently to honor the promises we had worked out on an earlier visit. I was not only able to order my special dream car....but also got some custom carbon fiber parts as well that is like icing on the cake. Riverside BMW is full of courteous professionals with a no pressure helpful attitude. I did a TON of research and shopped every BMW dealership in so cal. I chose Riverside because Emil and his staff made me feel comfortable and relaxed as well as attending to all the small nuances that a maven like myself has. I could not give Emil and the is dealership a higher recommendation. If you want the best BMW experience ever.....Riverside is the place.

orange m4 on cars.com

I emailed several days ago with no response. I also tried calling 5 times. A recording comes up then the call hangs up. For someone looking to spend over 70,000 is it really that hard to email back of get your telephone up work accordingly.

Great Experience Buying Sight Unseen From Out of T

I saw this car on cars.com and talked with one of their salesmen, Gil. He was great to work with. I put a down payment over the phone and flew in the next day from out of state to pick up the vehicle. Gil was kind enough to pick me up at the Ontario airport and take me to the dealership. The used vehicle was thoroughly cleaned. The service was great. I felt like I was the only one buying a car-being treated with great respect and patience. It only took about 45 minutes to do all the paperwork and I was off to drive my vehicle home. I would highly recommend buying through BMW of Riverside.

awesome service

Staff was very friendly and service was great. Sales personal was very knowledgeable. He answer all my questions and added additional information.

Excellent sales!!!!

Thank you mark for all your help and getting me into the perfect model BMW for me you have excellent product knowledge keep it up.

Effortless car buying experience...

Chris S and CC had everything (car & paperwork) ready for me before i arrived at the dealership. It literally took me 6 minutes form the time I arrived to the time I was driving my new car home.

Great place to buy your BMW

I have been in the market for a bmw convertible...specifically a 435i. However, my 'not so great' credit would always have dealers back down. I almost gave up looking for a vehicle when i found this great 2013 640i convertible at bmw of riverside. I contacted them. Ammar at bmw of riverside contacted me back and did not shy down after i told him about my credit situation. He told me the hard truth that it will be difficult to get me approved. But, even if i did get approved, i would be approved at a relatively higher rate. And he delivered on that. I did get approved...but, at a higher rate [which was expected]. But, i will be getting my car refinanced after 6 months. Great buying experience...especially when you are buying something like a 6 series. You are anxious and not so sure...but, Ammar and his good friends at BMW of Riverside helped me through this experience. Very friendly...very hard working...I highly recommend them to anybody looking for a BMW. Their 92% rating speaks for itself. Give them a shot and you will not be disappointed. I highly recommend working with Ammar.

Poor Customer Service

Let me start out by saying I have bought from this dealership before and actually had a wonderful experience. What inspired me to write this review was over this past week my wife and I decided to look at a pre owned X5. We found one that we liked and we're ready to make a deal. When we went inside to crunch some numbers I have never been given more of a run around. Our salesman was Nick Valenzuela and he was definetly new and unexperienced. We were given an extremely inflated APR despite our credit scores being in the high 7's. When I asked why this was it was because they have "locked in rates" on some models of cars. They refused to do anything about the APR and would not budge on the price because it was already "priced to go". Well we had already been looking at an Audi Q7 for a similar price as the X5 but with a rate that was half what BMW offered so we tried kindly to excuse ourselves to talk about the cars over lunch Nick found out we had been looking at an Audi and his tune completely changed. All of a sudden the rates were not locked in and there was some room in the price. This is what I can not stand at dealerships. I want straight forward answers and no run around. I wasted two hours of my life and it left a bad taste in my mouth. Not the kind of service I expected from BMW and certainly did not live up to the last buying experience I had there.

Exceptional Service

I took my 2006 330i in for a scheduled of wheel alignment and the experience is always a pleasant. Travis is my usual consultant. He was very friendly and helpful. I really do appreciate the way I am treated at Riverside BMW every time I go in. Thanks Travis for his support and great service.

Greatest Experience

BMW of Riverside was phenomenal! Salesman Mike Shelhart, salesman was great! Mike was patient and worked hours on this deal for my fiance and I. He knew how important this was and was very determined to please us. Mike worked hours and days with us. The customer service overall was excellent from the moment you walk the lot, into the dealership...the BMW of Riverside staff is extremely professional. Along with Mike, Sales manager Amele and finance manager CC was amazing! I have to also thank I have to say I've bought several cars and it isn't always a pleasant experience. This was the first time I experienced car buying at a BMW dealership. We did originally seek BMW of Ontario because we were in the area. We walked the entire lot with not one salesman approaching us. We then walked into the dealership to ask for a salesmen to showcase a vehicle. The receptionist was unprofessional, no sense of urgency and let us walk out back on the lot to continue to look for a salesman. Thank you again BMW of Riverside!

Exceptional Service

We had a great experience with BMW of Riverside when I purchased my BMW X4. Deysy Hernandez was our sales person who assisted us. She was very professional. My husband and I had gone to a BMW dealer closer to home but were very disappointed in their sales staff and ended up not buying a car. However we went to BMW of Riverside the next day and Deysy was exceptional. One of the first things that my husband noticed was that once he said that I was the one getting the car, Deysy directed all her questions to me. Unlike the wives of our friends that have gone to buy cars and found that the sales person always directed themselves towards the husband...not the wife buying the car. Deysy was very informative and assisted us in test driving the car. There was no hardline sales pitch which I appreciated and I was given more than enough time to discuss it with my husband. After buying the car from them, I scheduled an appointment with Charyl Freeman, BMW Product Genius. She was very patient with me as she taught me how to use the car with all of its' many features. It was a lot of information that she shared with me but I was told that I was free to contact her at any time if I had any questions or I could even come back to get a refresher course. I loved the fact that I could call or come back at any time. It wasn't just a one-time thing. I would highly recommend them if you are in the market to buy a BMW and be sure to ask for Deysy Hernandez!

A+ Service

We had a great experience with BMW of Riverside when I purchased my BMW X4. Deysy Hernandez was our sales person who assisted us. She was very professional. My husband and I had gone to a BMW dealer closer to home but were very disappointed in their sales staff and ended up not buying a car. However we went to BMW of Riverside the next day and Deysy was exceptional. One of the first things that my husband noticed was that once he said that I was the one getting the car, Deysy directed all her questions to me. Unlike the wives of our friends that have gone to buy cars and found that the sales person always directed themselves towards the husband...not the wife buying the car. Deysy was very informative and assisted us in test driving the car. There was no hardline sales pitch which I appreciated and I was given more than enough time to discuss it with my husband. After buying the car from them, I scheduled an appointment with Charyl Freeman, BMW Product Genius. She was very patient with me as she taught me how to use the car with all of its' many features. It was a lot of information that she shared with me but I was told that I was free to contact her at any time if I had any questions or I could even come back to get a refresher course. I loved the fact that I could call or come back at any time. It wasn't just a one-time thing. I would highly recommend them if you are in the market to buy a BMW and be sure to ask for Deysy Hernandez!

Outstanding service by Darko Despotovic.

Excellent service by rep Darko Despotovic. Cannot praise him enough for all he did to repair vehicle.

Fantastic Experience

I am extremely satisfied with my purchase from the folks at BMW Riverside. I had the pleasure of working with Ammar Haque. We searched for a while for the perfect car to suit my personality and my need. Ammar never pressured me into choosing, he gave me all the information and tools needed in order to make an informed decision. He did not lose patience with me whatsoever; during the entire process. I must've changed my mind about a dozen times between different body styles, sedan versus coupe, interior and exterior colors. When I did finally make a decision and picked up my new vehicle, Ammar went over every single feature and button on the car. As we all know, time is money so I was very grateful for his time. This was my first BMW and I will never forget how satisfied and special I felt walking out in my very first luxury car. Thank you, Ammar! I definitely will be back to BMW Riverside for my next car.

EVERYTHING Ammar told me was true!!!

I found the preowned XKR Jaguar that I had been searching for over 1500 miles from my home. My first thought was to forget about it and look for my new chariot closer to home. After several phone conversations with Ammar Haque and receiving numerous photos of the car, I was convinced that I was dealing with an honest person. After some negotiating, I "pulled the trigger" and bought my Jag without leaving Des Moines, Iowa. The car would soon be placed on a transport and delivered to my home. I'd be less than forthright if I didn't say that I was a little nervous, but that feeling went away upon receiving the car and finding it to be exactly as described. The car was immaculate, there wasn't a single scratch or door ding, it was in perfect condition. AND it had a full tank of gas. I'm very comfortable endorsing Ammar Haque at BMW of Riverside.

Fine Experience

Second car we have bought from BMW of Riverside, a used 2014 535d. Vinit, our salesman, was polite and informative but not pushy. Worked with us as we negotiated the price and did not make the process painful or drawn out. Car was prepared for take home quickly. CC in financing was knowledgeable, quick and professional. In sum, a superb experience.

New 2015 BMW M235i Coupe delivered with excellent service.

Configured a special order for my new 2015 BMW M235i Coupe to obtain the exact options I wanted. Internet Sales Manager Roland Clark provided excellent service working with me and my configured special order. When the vehicle was received in Riverside he and BMW Genius Charyl Freeman delivered it to my Palm Springs residence where they spent time with me while I became familiar with the new vehicle's many features. Both Clark and Freeman have provided after delivery follow-up to make certain I am satisfied and satisfactorily becoming accustomed to my new BMW. I have rated both individuals and my entire BMW of Riverside experience with 5 stars and would definitely recommend the individuals and the dealership.

New 2015 BMW M235i Coupe delivered with excellent

Configured a special order for my new 2015 BMW M235i Coupe to obtain the exact options I wanted. Internet Sales Manager Roland Clark provided excellent service working with me and my configured special order. When the vehicle was received in Riverside he and BMW Genius Charyl Freeman delivered it to my Palm Springs residence where they spent time with me while I became familiar with the new vehicle's many features. Both Clark and Freeman have provided after delivery follow-up to make certain I am satisfied and satisfactorily becoming accustomed to my new BMW. I have rated both individuals and my entire BMW of Riverside experience with 5 stars and would definitely recommend these two professionals and the dealership.

Outstanding service

Best service I have gotten at a dealer. My salesman Vinit Guapta was great and more than helpful. In my opinion one of the best salesman I have gotten.

Amazing Deal

Amazing deal... Never thought that getting a brand new BMW 328i would be a stress free transaction.... But thanks to Mr. Ammar Haque, the best salesperson in my entire car deals so far... This is my 10th car deals and the fastest, organized and smoothest transaction ever...

JOHN HARSANY,JR. M.D. (F.A.S.A.M.

GREAT SERVICE & QUALITY SUPPORT AT ALL TIMES! COURTESY IS AHALLMARK OF THE SERVICE MANAGER--JOHN HORGAN! VALUABLE ASSET TO THE AGENCY! JOHN HARSANY

Great Service on My BMW

I took my 2009 280i in for a scheduled oil change and the experience is always a pleasant one. Travis is my usual consultant and was not there this visit. The person replacing him (Don King) was very friendly and helpful. The previous visit was for a change of brake fluid with Travis as my consultant. For some reason I showed up on time but a day early and he didn't mention me being early and processed me right away. I really do appreciate the way I am treated at Riverside BMW every time I go in. Thanks again.

Ongoing excellent service

I purchased my 328i BMW at riverside in 2010 and I always have excellent service whenever I take my car for maintenance or service. Darko is always professional and very knowledge service dealer.My concerns or questions are always addressed in a timely manner.This is a dealership one can trust.

Purchased a vehicle

Purchased a 2011 528I from Stephan Caraway. He was great and made the experience great. I would recommend him to family and friends looking to buy a BMW.

Excellent Service

Paul Brewer is the BEST service consultant in Riverside, He made me feel very comfortable he explained everything in regards my car service in a way that I was able to understand everything, he also answered every single question I had. Thank you so much Paul for your hard work.

Awesome Service

The service rep who assisted me was friendly and efficient. Repairs were explained in detail. Overall great service.

Great Buying Experience

We had a great buying experience with BMW of Riverside. While the specific vehicle we were looking for was not immediately available, they worked to find us what we were looking for, and ultimately delivered it sooner than promised, at the price we had agreed upon beforehand (no surprises). Our questions and concerns through the entire process were addressed quickly and with respect. Riverside is a bit of a drive for most people living in Los Angeles, but if you are looking for a BMW, this place is worth the extra trip to check out.

Excellent customer service

Best BMW dealership. Five star customer service. Always excellent experience whenever I take my car for maintenance or service. Nick is always professional and very knowledge service advisor. He needs a promotion big time.

Terrible Service

I have had several BMW'S and not one good experience at this place. WORST SERVICE EVER!!!

Excellent Dealership

Excellent work. Great communication with all personnel and relaxing atmosphere. Service conducted in acceptable and reasonable timeframe.

Vehicle Maintenance

Dealership is great to deal with and makes it real easy on my busy schedule

Amazing Customer Service

This was my first BMW purchase, recommended by a good friend of mine. I met Larry, who helped me with my purchase and went above and beyond anything I expected! I ordered my 2015 X5 diesel so I could get all of the features I wanted, and I had waited weeks for it to arrive at the dealership. Larry kept in touch with me every time the status of my X5 changed. The day that it arrived, Larry made it possible for me to pick it up the same day. However, I was stuck in traffic, since I commute to work, and was not going to make it to the dealer by the time they closed. I was then thinking that I would have to wait a few days since I have irregular work hours. Still stuck on the freeway, Larry called me and asked if I wanted him to drive my X5 to my house, which is about 30 minutes away from the dealership. I was beyond surprised with BMW of Riverside's service and their willingness to accommodate my work schedule so I could have my new car ASAP. I will recommend Larry and the BMW of Riverside to anyone interested in BMW.

Superior service

I have always enjoyed my experience at BMW of Riverside this time as always the service was exceptional Nick is an asset to the organization I will always recommend him to my friends and family thanks once again for an enjoyable experience

Great Deal, Great Service

My wife and I were extremely pleased with the service from Riverside BMW. Expecially from Earl Richards, the nicest man in the building. He took great care of me throughout the whole process

Excellent service from Don King

Went in for a bubble and air leak on my tire. Don was very helpful and very professional for this entire visit. It was a Friday and my tire had to be ordered and won't be available until Monday. He told me that he is not certain on the integrity of my current tire so instead of sending me home and have me come back on Monday for a tire replacement, he thought of my safety and offered me a service car to be used for the weekend. We worked hand in hand to get my claim approved. He was also very kind to make sure that my front plate is installed as I have requested. It was indeed a great service, overall! Thanks again Don!

excellent service

Rowland was the best and easiest person Ive worked with. Very personable and got me in and out of the dealership within 45 minutes. Would definitely buy another car from him.

I just bought the 2010 650 from BMW Riverside.

I just bought the 2010 650 from BMW Riverside. Every people was super nice. I got a beautiful car, and a good deal. After I took the car, the follow up service was also great! They really took good care of me! Thank you!

I couldn't ask for more fair and honest business

I have purchase several vehicles from BMW of Riverside, over the last 10 years. I have serviced them all as well over there. I have never questioned their honesty and fairness in doing business with me and my family members. It is rare with an automotive dealership, as the reputation of that industry is typically subpar. I have had cars with issues, one with some chronic since almost the beginning, yet I was always treated as VIP and care above and beyond expectations. The service department takes pride in their ethics and customer service excellence. Now, I have not worked with a lot of service advisors out there, mostly with Fabian Hernandez and on occasion with his partner Jose. Fabian treats me as pretty much a friend, whom he wants to ensure is fully satisfied every time the assistance is needed. BMW USA is perhaps not the easiest one to work with, those service advisors along with their manager have to go through some serious hurdles at times to defend their customers.I have worked with two other BMW dealerships over time and with no hesitation I vote BMW of Riverside my trusted partner.

Nick's excellent customer service keeps me coming back

Nick Cappellano has made all the difference in my opinion of Riverside BMW. Nick provides highly professional, yet individual attention, that takes what would normally be a frightful (it is a BMW after all) experience and turns it into something positive. I have dealt with many BMW service advisors over the years and I can honestly say Nick is simply the best! He knows the vehicle, he takes a hands on approach, doesn't try to sell you something you don't need and just generally makes the experience positive when servicing my BMW. Kudos to Nick.

Best BMW dealership in Southern California.

I have experienced nothing but the best in customer service and professionalism since I purchased my BMW in 2009 and I am planning on purchasing another one in the near future. The dealership facility is very synoptic of the top quality clients that are Ultimate Vehicle owners because nothing else will satisfy our eclectic appetite. I have always received loaners when needed and /or requested with choices. The special events hosted at the dealership have all been fun and a great learning experience. My service rep Jose always takes good care of me. My extended warranty rep James Johnston served me well when he administered my contract with special bonuses. I'm always blessed when I go to BMW Riverside and will not go to any other dealership because that is where my anointing flows like rivers of water.

Terrible experience, not customer oriented

Went in for 15000 service and had a warranty consern. flat out told me to contact BMW customer relations because they weren't going to help me.

BMW OF RIVERSIDE

Staff is knowledgeable and very friendly! They really went above and beyond.

Excellent communication and delivery on promises made

Had car towed to BMW of Riverside due to failed fuel pump. After learning diagnosis, Paul Brewer was excellent at obtaining warranty coverage for the failed part, prompt in his communication with us and timely on his promised delivery date for the repaired car.

great service

Good service. Everyone is pleasant and. accomodating.

Customer Service

You guys have aways done good job on my car. Keep up the good work.

Experienced BMW Owner

I bought my BMW from Riverside because of the outstanding customer service I encountered when I went in. I ordered my car in October just when the 4 series were being delivered. When I arrived Chris handled my order with professionalism and enthusiasm. My wife is in the business and knows the "in and outs" of car buying and they treated her with the respect of a colleague and involved her in the process to insure we got the best deal. I've taken my cars to Nick in service for years so I was familiar with the dealership and its practices so it was only natural that I look to them when I decided to buy. This is a first class dealership with outstanding employees dedicated to superior customer satisfaction. they have my business for life!

Friendly professional service

Jay was our sales person and he had a wonderful personality and was genuine. His test driving route was beautiful and was a good representative sample of driving that one might incur. All of the staff were friendly and attentive. The price point of our 528i lease was fair and was negotiated with mutual respect. All in all Riverside BMW was an excellent place to purchase a wonderful "ultimate driving machine".

Mr J Razzak

Great friendly Enviornment. Very hard working dedicated employee went extra mile to make my needs met. Keep up the good work. I am Glad that Mr Razzak helped me to make right choice.

Courteous and Professional

This was my second visit to the service center. I purchased my car about 2 months ago (CPO) and on the first visit it required some minor cosmetic work. (cup holder and floor mats.) Reception was great and work was completed in a timely manner. Jose Meza was the service advisor. On my second visit I brought my car for scheduled maintenance. From the time they received my car to the time I picked it up the staff was excellent. Don King, (not the boxing promoter..lol) was my service advisor. Don made sure that my car did not leave until everything was tip top. They provided me with a 2014 loan car (BMW of course) until my car was complete. Thanks BMW of Riverside, you guys are the best. Also a shout out to Craig Deloach, the salesman who sold me my car. Best car purchase ever.Rick 2011 550i

Great experience and a great deal

We had been working with four internet sales people from different dealerships all week but could not quite find a car we wanted to buy. One of the four, Vince from BMW of Riverside, stood out with his straightforward responses and great quotes, not to mention his hard work searching all over SoCal for the various options, colors and features we requested. We also visited several dealers close to work and home but were not overly impressed by the sales people or managers we encountered. So, we decided to drive out to Riverside because of Vince. John met us and helped us locate a 328xd that had just arrived (it was still wrapped up) and took us out for a test drive. He was just as friendly, helpful and accommodating as Vince, answering all our questions honestly. The car was a dream and we let John know that we wanted the best price possible. He accurately conveyed our wishes to the sales manger who just came over and asked what we wanted to pay. He took our number, came back with a great deal and we drove off very satisfied. I can't say enough about how much we appreciated the straight-forward customer-focused approach, the positive buying experience and the excellent price we received from this great team.

Service and Warranty concerns

Took my car to BMW of Riverside for some regular maintenance as well as some warranty concerns. Fabian took care of the regular maintenance and addressed the infamous e90 335i "wastegate rattle". Fabian was professional and courteous. He kept in contact through the entire process. The dealership was awesome for giving me a loaner car while my car was there for 4 days. Definitely coming back!

Wonderful Visit....

I really love your dealership, it was my first time there for a oil change and Nick really took care of me and I did not have to wait long. It was a amazing visit and they give you drinks and snacks, how nice.....Wyvone

Great cars, great customer service

We're about to purchase our 7th car from BMW of Riverside. Mark Decker takes excellent care of us every time. It's really a wonderful dealership, and I can't recommend them enough. Ask for Mark, he'll take care of you.

Recent car service

Travis was amazing. He followed my car throughout the service process. He had my car ready and washed BEFORE hePromised. I will definitely service my car at Riverside. Thank you Travis!

Great Service

Fabian Hernandez is the service consultant I always ask for. He greets me at my car on time for my appointment. Reviews the items needed during this visit and does not try to pad the bill. I have confidence in the service department to complete their work well and time. Fabian arranged for their driver Jose to drive me home since I did not need a loaner for the day. Jose also picked me up when the service was completed. When I arrived to get my car, Fabian made sure to thank my for using BMW of Riverside. The waiting area is in the show room so you know it is clean and appealing and has complementary coffee and other beverages. When I received my car it was completely clean inside and out.

AWESOME!!

Whether I have an appointment or total last minute emergency situation (usually my case), Jose Meza is always on top of it!! He is very accommodating, understanding, informed and kind! His communication is impeccable. He keeps me informed throughout the day(s); he does what he says; calls regularly for updates, etc. BMW of Riverside is definitely one of the best, if not the best I have had the pleasure of dealing with.

Great deal!

It was my first time ever to visit the dealership. The experience with their sale rep. Vince was wonderful. I would definitely recommend this dealership to those who is looking for getting a BMW vehicle. I had an excellent 2009 X5 and was looking for exchange of a new 2014 X5. From the moment my wife and myself walked in to the dealership, Vince work hard and in a very professional way to help us get a great traded in deal.

Studio RED

Kai was a great. Caring sales guy. Bought a beautiful 535i. Was one of the best car buying experiences in years. I have ought 6 cars in the last 4 years and this was clearly the best buying experience so far.

Kal was great.

Although we stopped late in the day on Thursday befor a holiday, Kal was warm, friendly and was great to do business with. Starting out at a Mercedes Dealer across the street, while I was negotiating with the salesman there, and it was getting late, my wife walked across the streets BMW of Riverside. 90 minutes later we drove off in a new 535i. Highly recommended, will recommend to friends....

Great purchasing experience

Mark Decker gave us a great service and work a deal we could not give up - This really was great experience to get me committed to get a car for my wife birthday. Big birthday present to her was back up service we got and look forward getting through maintaince or other cars in the future - She hates pushy sales man and Mark was not that, but a friend helping to make a deal.

Nice staff. Friendly employees

Went in to get a performance exhaust installed in my 335i. Travis was the service advisor. He was very friendly and polite. I knew the process was going to take several hours and I would be waiting. Travis kept me updated in a timely manner as to the status of my car. The staff here is always very friendly and polite. They always have a great attitude. The facility is kept very clean. I really enjoy coming in for service because I get a genuine sense that they care about their customers. No really bad experiences so far. Would highly recommend.

Would defiantly recommend.

Beautiful dealership with polite staff. I purchased a 2004 325I for a stellar price and even though my purchase was a fraction of the value of other cars on the lot they still took their time and were delightful.

Excellent Sales Experience

I recently worked with BMW Riverside on lease of 2014 X5.Throughout the entire process, my sales rep Vince was fantastic to work with. Not only was he extremely professional, he was incredibly responsive and detail-oriented from start to finish. After test driving at my local dealer and deciding on the exact configuration I wanted, I shopped around very hard (communicating with local dealers here in San Diego and those in OC / Inland Empire). From my first communication with Vince, it was apparent we would be able to find a deal that worked for both parties. I'm a bottom line guy and let Vince know what it would take to earn my business- within our first fee hours of email/phone calls, we had the framework of a deal. His great work did not stop there. We ordered my build as no dealers had what I was looking for. A day after I signed off on hype order, I realized I really wanted to upgrade to the 20" wheels. Although it was foo late to edit my order, Vince came through for me and got a new order into the system with my exact requirements. Today I picked up the car and couldn't be happier. Vince made the experience well worth the 2 hour drive each way...and I will be seeing them again in 3 years when my lease expires. Highly recommended!!

Easy as pie

One of the easiest car buying experiences I have ever had. Larry Winkler went above and beyond what I expected. This was my third car from them.

Exceptional Service Department!

I went in for regular scheduled maintenance on my 328i (brake fluid, and oil gasket housing had a leak, all covered by warranty, i only paid a small deductible of $50 to replace it). I had to wait a short while for a loaner vehicle to become available so I can get back to work. The lady that helped me in the service department (sorry I forgot your name)was very apologetic that she did not have a fueled vehicle and that i had to fill it on my own, because there was no available gas cards to fuel the car. There was a little less than 1 notch left on the gas tank, but she comped me for free gas on my next service appointment. I didn't really care because the loaner car they gave me was a brand new 2014 535d diesel fuel twin turbo engine, so i was excited to drive it. Nick Cappellano was my service advisor and was very helpful, and always is every time I come in. He told me that my extended warranty was going to expire in just 6 months, so he went ahead and gave me an annual oil change just because he was worried that I wouldn't be able to get one later if my warranty expired. He also offered to help me look for third party warranty companies that will extend the warranty once it expires. When my car was ready for pickup, i came in to swap cars, and as I was walking out to my car, Nick caught up to me to tell me that he filled up my gas tank. I was super happy and wasn't even expecting it. They turned a small little gas issue into a remarkable experience overall. This really is a one of a kind service department and they bend backwards to make sure you leave happy. If any of my family or friends want to buy a BMW someday I'm going to make sure they come to this dealership, and no where else. I'm very lucky to have bought my car from here because they really take good care of me...and my car.

Exceptional Service!

I went in for regular scheduled maintenance on my 328i (brake fluid, and oil gasket housing had a leak, all covered by warranty, i only paid a small deductible of $50 to replace it). I had to wait a short while for a loaner vehicle to become available so I can get back to work. The lady that helped me in the service department (sorry I forgot your name)was very apologetic that she did not have a fueled vehicle and that i had to fill it on my own, because there was no available gas cards to fuel the car. There was a little less than 1 notch left on the gas tank, but she comped me for free gas on my next service appointment. I didn't really care because the loaner car they gave me was a brand new 2014 535d diesel fuel twin turbo engine, so i was excited to drive it. Nick Cappellano was my service advisor and was very helpful, and always is every time I come in. He told me that my extended warranty was going to expire in just 6 months, so he went ahead and gave me an annual oil change just because he was worried that I wouldn't be able to get one later if my warranty expired. He also offered to help me look for third party warranty companies that will extend the warranty once it expires. When my car was ready for pickup, i came in to swap cars, and as I was walking out to my car, Nick caught up to me to tell me that he filled up my gas tank. I was super happy and wasn't even expecting it. They turned a small little gas issue into a remarkable experience overall. This really is a one of a kind service department and they bend backwards to make sure you leave happy. If any of my family or friends want to buy a BMW someday I'm going to make sure they come to this dealership, and no where else. I'm very lucky to have bought my car from here because they really take good care of me...and my car.

I expect more from BMW

BMW of Riverside came highly recommended from a friend of mine. They mentioned the no hassle and very personable sales reps at this location, so I took my chances and drove to Riverside, almost a 45 minute drive from my home. When I arrived I was greeted my a nice gentleman, right away I was impressed by his hospitality and willingness to help me in the process of finding my first BMW. After a few test drives I found the car I wanted and was sat down to go over numbers and figures. Although my salesman was a gentlemen throughout my stay, Anthony Caruso ruined my experience. To make a long story short, Anthony Caruso ruined the deal and I left without purchasing the BMW I wanted because of his attitude. Anthony was very unpleasant and acted as though losing my business was no big deal because someone else will come in and buy the car. Sure I could of walked away with the car but I don't do business with people who are as rude as he is. I actually purchased my BMW at BMW of Ontario a few days later for the price I was negotiating with Anthony. Not only did you lose my business but I will now be referring my family and friends to Ontario BMW.

Alex Is the Man

Alex was a breathe of fresh air after dealing with other dealerships. He was straight forward and made every effort to get us the deal we wanted. Alex has very good customer service skills and clearly understands the importance of word of mouth advertising. In addition Ty is the number cruncher you will want Alex to be working with when negotiating. These two guys make a great team. If you purchase from riverside bmw you will have a smooth transaction with these two gentlemen on the pre owned side of the dealership.

BMW Of Riverside you rock

My saleperson at BMW of Riverside was awesome Craig Deloach thank you for making my dreams come true I love my new car you rock.

great staff

Service is first class, Nick is great, highly recommended !

Excellent Customer service Very clean faculty

Excellent salesman Mark decker Excellent service center John Horgan, Very clean showroom very good purchase experience. 335is

BMW was fantastic

I hate to buy cars! Larry Winkler at Riverside BMW completely changed my mind about all of this. He is quite simply the best car person I have ever dealt with. He took the time to understand my needs, he explained everything very thoroughly and efficiently, he communicated with me regularly (we ordered a car and he told me where it was every step of the way from Germany), and he made sure I got a fair deal from an economic point of view. Then, when I could not arrange for my daughter to drive me to the dealership to pick the car up, Larry and his team came to my home. If there is a finer person in the automobile world, I'd like to meet them. 1000% enthusiastic recommendation of Larry and his entire team at BMW of Riverside.

Riverside BMW is outstanding

I hate to buy cars! Larry Winkler at Riverside BMW completely changed my mind about all of this. He is quite simply the best car person I have ever dealt with. He took the time to understand my needs, he explained everything very thoroughly and efficiently, he communicated with me regularly (we ordered a car and he told me where it was every step of the way from Germany), and he made sure I got a fair deal from an economic point of view. Then, when I could not arrange for my daughter to drive me to the dealership to pick the car up, Larry and his team came to my home. If there is a finer person in the automobile world, I'd like to meet them. 1000% enthusiastic recommendation of Larry and his entire team at BMW of Riverside.

First off, I want to say BMW does strive to make their...

First off, I want to say BMW does strive to make their customers happy. I do not have one bad thing ever to say about customer service personnel and Don King was great an 4/1/14. I waited almost an hour for the Enterprise to pick me up for a car rental and they (BMW) offered to pay for my car rental, which was great relief and came at a time where money is in short supply. With that being said, my only gripe is the cost of repairs for BMW. From the time we bought our car till now, we have spent over $15000 in repairs for my 2006 330i. New transmission, new transmission computer, numerous run flat tires that never last more than a year before getting flat, and well you can't repair a run flat tire, total repalcement at $400 a tire. Headlight repalcement, window lock repalcement, A/C fan replacement, leaks in the head lights seals, Halo light repalcement. Water pump replacement, Valve cover gasket replacement this time around and now I am need a drivebelt tensioenr replacement and oil pan gasket replacement. Another $2000 just for that. So the list goes on and on with this car. I wish we never bought the car. The people are great at Riverside BMW, but just get ready to fork over tens of thousands of dollars in repairs. Oil change alone is over $160, DIY for less than $55. The bottom line is this. Repairs are ridiculous on a BMW that should in theory run better than your average Toyota Camry, but reliabiltiy is certainly not BMW's greatest strength. If you want the best customer service, then BMW of Riverside is the way to go. Just don't one for reliability.

Best all around purchase experience I've ever had.

This was our first time with the dealership. Our salesman, Earl, was fantastic. We were buying a pre-owned car and Earl, our salesman, explained the vehicle, answered our questions, and made us feel at home. While did not pressure us, he did encourage us to drive and experience the vehicle, which we did. I've purchased a number of autos in my life time of various makes and models. After I purchased, I've always had doubts. Not this time. "Ty" the manager was a delight as well. Everyone we met was pleasant and professional. I also appreciated the amenities of the dealership (sodas and coffee bar). All in all it was a great experience.

Honest up-front dealer

Great experience, never felt pressured, salesman (Ammar) answered all my questions, very knowledgeable. Would not hesitate in recommending BMW Riverside to family and friends.

Leasing

Roland made our first leasing experience actually very enjoyable. I highly recommend this place and if you can have Roland to help you find your next BMW you can't go wrong. Thanks Roland!

Great service Exceptional deal

Best buying experience in years. Thanks Anthony Caruso, your team is tops in my book

Nick is so great! He has gone above & beyond several...

Nick is so great! He has gone above & beyond several times over for us. We appreciate all the staff and will continue with BMW Riverside.

Excellent Customer Service

We have been to many BMW dealerships and Riverside BMW is by far the most professional and fair of them all. We brought in our car for service and are so glad we met with Fabian Hernandez, an Aftersales Consultant! He is extremely professional, to the point, and fair. Always does his utmost to get you out of the dealership with a smile! My husband and I were impressed and this will be our home BMW dealership! Go to Riverside and ask for Fabian!

Easiest car buying experience and a great price.

Roland was my salesperson. He gave me a great deal and made sure the process was quick and easy.

New car purchase

We just purchased a 2013 328i from salesperson Mark Decker. Everything about the purchase of our car from Riverside BMW was a pleasant experience. We feel as if Mark really went the extra mile to give us the best deal on the purchase of our car and the trade in of our previous vehicle. We are very happy with our new car!!! Mark was very knowledgeable about the cars we were interested in. He even went the extra mile to program the remotes for our garage and gate openers too.

I drive to BMW Riverside because they know how to treat...

I drive to BMW Riverside because they know how to treat customers! Ask for Nick in Service if you can, very promising and helpful guy. He knows the quality of employee to customer relationship!

Buyer1

Great experience and follow up with Ammar Haque. I found the car I wanted on their website, closed the deal the next day & drove the car home

After going to 3 dealerships in SoCal Riverside has been...

After going to 3 dealerships in SoCal Riverside has been by far the most outstanding. They are quick and professional and extremely communicative and helpful. I really dont know what to say except please consider them as a great place to have your BMW serviced, etc. I will buy my next BMW from them for sure!The entire team is just terrific.

These three guys are the reason BMW of Riverside receives...

These three guys are the reason BMW of Riverside receives so many 5 star ratings. They, each of them, go out of their way to make sure the customer - in this case, me - is greeted warmly, treated with high regard, courtesy and above all kept informed of all that is going on with the vehicle. They are proactive, friendly and genuinely interested in making sure the customer is satisfied. They also make up for any aggravation you may have with the process of getting the vehicle serviced.I also want to mention that the people that work on the vehicle also go the extra distance to make sure everything that needs attention gets that attention. They too are proactive and make sure all areas are checked, rechecked and attended to.I give 6 stars if I could. Darko, Mike and Don --- Thanks!!!Al B. - Riverside

Horrible buying experience

Had an appointment couple weeks ago with a person named Doug to show me the 550i. Went there and got greeted by this salesman, who informed me that Doug was a Manager and too busy to deal with me. So he took over and started showing me the car. Took me to a test car (that part I had to say he did well, cause he took me to a nice curvy road..) and when we returned to the lot, I wanted to check out other models like the 535i, but he insisted that we walk into his desk and start the purchasing process. I tried to negotiate, but he rudely said no, and the price on the window is what it is. So we got annoyed and walked out... One of the worst experience I've had dealing with salesmen.... and surely do not recommend this place to anyone. They lost my business, as I just bought my 550i from Pacific BMW in Glendale! Look for Greg Poland if you need a car at Pacific! Excellent and very professional salesman to deal with!

Best Service Ever

Its been a great experience bringing my car for Service, the Service Advisor Fabian Hernandez is very knowledgeable indeed very professional and definitely helpful. I will recommend this place for Service.

recall/service

everyone I came in contact with was polite and very professional. service was outstanding.

The service that Travis provided was exceptional. He...

The service that Travis provided was exceptional. He listened to our concerns and ensured that our vehicle would be running the way it is suppose to. He made sure that we had a courtesy vehicle waiting for us upon arrival and took care of everything in a timely manner. His customer service and attention to detail was outstanding and I would gladly recommend this dealership to family and friends.

Great Customers Service. Amazing Staff!!!!

I was surprisingly amazed by the level of professionals that I found it at BMW RIVERSIDE!!!! From the sales to the financial they are all great!!!!! Definitely , when I will change my car it will be with them!!!!!

I just wanted to share my awesome experience with BMW of...

I just wanted to share my awesome experience with BMW of Riverside. My sales person Mike Shelhart, finance manager Jennifer Hogan, GSM George Mattei were wonderful and made my car buying experience memorable for life. I definitely recommend this great team for your next BMW experience! Just give them a call and pay them a visit and you will have unforgettable experience that you will appreciate for life. I also want to express my gratitude and appreciation to a wonderful Sarah Velasco! If you don't know who she is, you have to visit BMW of Riverside and even if you are not in the market for this beautiful, ultimate driving machine, but you simply want to have a great day or evening and feel special and welcomed, YOU MUST MEET Sarah :) She will put a smile on your face and make you feel great. The entire team, including Ted Gebhard, George Salinas, Nicole Jaime (just to name a few) were amazing as well.Thank you BMW of Riverside!Sanela Hadzihasanovicwww.sanela.netWorry Less. Live More.

I first called the office in Riverside to find out how...

I first called the office in Riverside to find out how costly it would be to have my husband's car serviced after not having it serviced for the past two years. I spoke with Fabian and he was most helpful and very pleasant, to which I made an appointment for the following Saturday. When I entered the facility I was directed to Mr. Nicholas Cappellano, who evaluated my car and made every effort to make sure I was well cared for and happy with the service. That day I had a complete review of my car and an oil change; I then found out that the car needed quite a bit of servicing. Mr. Cappellano broke down the fees for me and began the process for setting me up with various appointments, beginning and friendly with the most necessary services first. Again, the next service (a tune up-spark plugs), was to be completed the following Saturday. Mr. Cappellano, as promised not only broke down the services line by line, but he included the prices and took special care to make sure that I understood all that it entailed. Because of his dillengent and friendly service I decided that regardless of the pricing, I would continue to bring my car back. On my visit the team also took the initive to wash and vaccum my car. I was most satisified with the service.

Great Service

Friendly and Knowledgeable sales personal, made buying my new car a breeze.

Used Honda-CRV review

We bought a 2011 Honda CRV and are very happy with our purchase. Our salesman Larry Olson, an elderly gentleman, was a delight to work with. He was extremely accommodating, helpful and considerate. He spent a lot of time with us, explaining all the features of the car, all possible options in financing and was very honest in his answers. we did not feel like being pushed to buy the car. After buying the car, we had some questions regarding service records etc and he was very helpful in answering them. he also got in touch with us after a week and asked us if we were happy with our purchase. all in all, we had a great experience.

I had a very good experience. The test drive was...

I had a very good experience. The test drive was unhurried and I was treated very politely. I left being confident that I could work all the features of the car and I would buy from them again and recommend the dealership to my friends.

Roland was friendly, professional and very knowledgeable....

Roland was friendly, professional and very knowledgeable. I received the incentives that I expected and they had the perfect car for us in stock.CC was a pleasure to deal with as well.

Best car buying experience ever.

When we arrived, a rep. opened the front door for us and everyone said, "Welcome". From then on out, everything was wonderful. Nice personnel, no haggle, no mess, nice facility. I'd recommend this dealer to anyone looking for a great car and a dynamite experience.

My experience:

I purchased a modestly used 5 series. I am very delighted with the car, its my first BMW and it is a fantastic car. My salesman was tops in every category making my first interaction with this brand a real pleasure. The car itself is beyond what I expected. The negative is that the used-car manager held me hostage for 4 hours. Yes its true. I was taken to finance at 9pm-ish and was out of there in 10 minutes. The same manager did not want to sell me the car at the internet price and when signing the contract he failed to give me the full reduced price. I gave 3 stars for the buying process above. If not for the broken-management-issues I would have given 5 stars. SO, BEWARE OF THIS BEFORE YOU GO INTO BUY A USED CAR. Always check the dealership website for the lowest posted price before you arrive. I saved $6000 on the posted window sticker price. To be fair, the finance manager corrected the issue and reduced my down-payment and I received a new set of floor mats as well. It only takes one bad apple.

After making a detour from going to MB because the sales...

After making a detour from going to MB because the sales rep at BMW gave me some solid numbers on an X3, I spent over 2 hours at BMW Riverside. We reached a deal and they said they would need to have car delivered from a different dealership but if not they would find a comparable vehicle. Also asked if I would put a deposit but I said I'd wait until car secured. I was shown a signed paper by the salesperson from his manager that the deal was solid. Left waiting for a call the next morning.Nobody calls. I called multiple times and finally was told they were still trying to work the trade. All day same game, hang in there , we're working on it. Finally that evening, I was told that the deal was off and they can't get that car or anything similar. The deal was a loser and they can't lose that kind of money? My thought, Why make the deal then? They said they were trying to move cars for Nov and month over, to which I responded that it was the last day of the month so I'd give my credit card to lock in for Nov. No luck. They also said they can't get car, so I offered to place a deposit and order the vehicle with same specifications as the one we dealt on. No luck.Very disappointing that dealership wasted my night on Friday and all day Saturday; but even worse the lack of integrity to honor a deal. I'm posting this because they have a testimonail on their website from this site. Hoping someone reads this and reconsiders, as any dealership who cares about reputation would want to make customers happy. Even more reason, I think when an agent of your organization communicates to a client, you need to honor that. Will be reaching out to GM and BMW NA for further resolution.

Mike needs a raise!!

I came in to just inquire about the offers Mike was the representative that help me out and explained all current offers to me he was extremely helpful and extremely friendly I was currently in negotiations with Lexus right next-door and Mike help me out in deciding exactly what I wanted. if you are looking for a vehicle to buy come see Mike first before you make a decision he is extremely helpful and understanding to your specific needs and the facility is also extremely beautiful.

Excellent service

Great dealership! Salesmen Kai and George were great to deal with and very good guys to work with! I would recommend them and the dealership!

Fabulous experience! Buying a car is very stressful and...

Fabulous experience! Buying a car is very stressful and they made it a positive experience! All employees were friendly, experienced and not pushy....all about you!

Excellent service, very professional and efficient. Jamil...

Excellent service, very professional and efficient. Jamil all the way attended all help I needed just to get me my dream car. Snacks and freebies, love it.

Found this dealership through a car buying service and...

Found this dealership through a car buying service and traveled about 45 minutes from home. Great test drive, excellent service, and definitely a good experience.

I entered into a purchase agreement with this dealer at a...

I entered into a purchase agreement with this dealer at a price they offered me to purchase their BMW X5. We prepared all of the paperwork, gave them my Visa card number to hold the vehicle. I withdrew my down payment from my bank, made an appointment to be at the dealership the next morning to complete the transaction. Received a call from the sales manager prior to leaving my house and was told the vehicle was sold at 8:00 pm the night before. He claimed the car was gone, driven off the lot. This dealer is not reputable or honest in their commitment to me as a customer. I sensed from the demeanor of the conversation, this action probably was a lie. They probably offered me a sales price, which I accepted, and then they changed their mind. I can not recommend this dealer. BAIT & SWITCH. Vary disappointed with this. Now they have tainted any other possible dealings with another BMW dealer. I have in the past felt that BMW corporation probably held their dealers to a higher standard.

I honestly expected that I would test drive the BMW that...

I honestly expected that I would test drive the BMW that I was interested in and fall in love, only to find out that it was too expensive for me. So, I was very pleasantly surprised when my Client Adviser Mark Decker brought me a preliminary deal with a very fair offer on my trade-in, a reasonable price for the new car, as well as a couple of extras that I had mentioned were important to me in a new car purchase.As good as the deal was, I wasn't ready to buy that day. I wasn't given the usual line of, "If you walk out the door today, I can't guarantee that you'll get the same offer when you come back." I have experienced that tactic at other car dealers, and found it to be very intimidating. I returned the next day with my car all cleaned out and my pink slip in hand. Not only was the same deal still good, but they were willing to continue to negotiate with me and I ended up with an even better deal than the day before. In the end I felt like it was the best car buying experience I have ever had, and I have purchased over a dozen cars in the last 30 years. I would recommend BMW of Riverside to anyone interested in buying "The Ultimate Driving Machine".

megan is a excellent service advisor. She handles her...

megan is a excellent service advisor. She handles her business and puts you in the best bmw cars while waiting on services. I recommend BMW of Riverside if you want quality and friendly services.

My husband and I received the greatest shopping...

My husband and I received the greatest shopping experience at this dealership. I recommend it to everybody, especially if you are an old customer like I was.

Great Service,very clean facility &Professionals.

On 10/18/2013 I visited BMW of Riverside for servicing of my 2003 BMW. The Inspection Revealed Numerous Problems. A decision to Lease a new vehicle was discussed with the Assistant Service Manager.The Client Advisor helped me pick out my vehicle & introduced me to TC from Finance. The Above Individuals were Friendly,Knowledgable,and a Pleasure to work with.

buying my car from Riverside with Mark Decker

Excellent start to our relationship. The experience was great.

Called to get a quote they were very friendly and tried...

Called to get a quote they were very friendly and tried their best to work with me even though I was younger than the average BMW owner. They were very professional they gave me a very extended and very informing test drive which made me fall more in love with my purchase. After the test drive they gave me a bottom line price without having to haggle with them so I purchased and took the car home same day. The warranty and and price is unsurpassed to any other brand and I'm glad I made my decision. Went from a Benz c350 to a 335i.

I have a 2009 750li that I purchased at Beverly Hills...

I have a 2009 750li that I purchased at Beverly Hills BMW, but I do all my services at Riverside BMW. When I purchased my car in dec of 2011 I also purchased an extended warranty. What I didnt know is that since my car wasn't a certified used BMW i didn't have a factory extended warranty. Recently my car started consuming oil and making noise when I turned and also shaking when it was first started up. I took it two riverside BMW and they looked at it and gave me a list of things that ere wrong with it. Bad power steering pump leaky injectors, leaky vacuum oil pump, bad steering proportioning valve block, bad electrical seat massagers, totaling more than 7k. They contacted my extended warranty provider easy care, and they didn't cover anything. I don't recommend them. Darko my service guy contacted corporate explained my situation and BMW took care of all he cost. My car drives like new. I'm a customer for life. Thanks riverside BMW.

I found a car on BMWUSA.com at Riverside BMW

I live in Scottsdale AZ and found a car on BMWUSA.com at Riverside BMW and couldn't believe how good a deal it was. I called to confirm the deal and found it to be for real. I drove my car out from Scottsdale and traded it for the car there. They were great in executing the deal, answering my questions, and following up after the sale. Don't be afraid to check out the deals on the BMW site...it paid off for me.

A Great Experience Leasing a Car at BMW Reverside.

This was the first time we leased a BMW. Based on our experience with other dealers on the Adams Street, we gave BMW Reverside the first visit. We didn't expect that we would lease a car at the first visit. However, we ended leasing a car without visiting the other BMW dealers. First of all, this is a BMW dealer so the facility is great. I don't need to get into the detail. Mr. Jamil Razzak was the Client Advisor who took care of our test drive and sale process. He did a great job. He was like a BMW professional test river. He not only gave us very good introduction during test drive but also gave us good suggestion when we were choosing between 3 series and 5 series based on our need. We ended up choosing a 528i. Now the most important part, price. Of course, like all dealers, Jamil started with a list price which is way higher that what we expected. We gave Jamil the price we expected to pay according to our market research. Surprisingly, only one negotiation we got deal which is very close to what we wanted to offer. Finally, we are enjoying the BMW528i and we love it.

Susie reserved a car for me then followed up with a Qual...

Susie reserved a car for me then followed up with a Qual Control check and then answered another non-related question. Nick handled the initial assessment and write up well despite dealing with an prickly interruption from another "client", and Jessica made the check for the rental car a breeze. I have been dealing with this for OVER 25 years for a reason-from parts w/Pete, Danny, Chris or Alex to service-to sales (between my wife and myself we are on BMW #8!) they just make you feel good about the brand, your car, and where you do business!

The service department at this dealer always goes above...

The service department at this dealer always goes above and beyond at everything. It's 61 miles from my home but well worth the trip out to Riverside. Their loaner cars are great and aren't covered in ads for the dealership like most other dealers do around me. If you're coming to this dealer for service, see John.

He was fast friendly and knowledgeable about the car....

He was fast friendly and knowledgeable about the car. Also was very exact about what was going on with the car. I would request him again for service

We Purchased a BMW from Riverside BMW in September 2013,...

We Purchased a BMW from Riverside BMW in September 2013, I had a good experience with Mr. Ward treated us special. Mr. Ward was very Professional, Courteous, made sure that we get what we needed and worked so hard to get us a very good price of an X3. In a few words Mr Ward Rolls out the Red carpet for Me, He makes me feel at ease. I love this Dealership and would Recommend anyone to go there. We were so lucky and thankful that Mr Ward was the sales person that we delt at BMW Riverside. Thank you for Having such a great employee like Mr Ward he is someone I can Trust with his opinions regarding my Car.

Amazing Service

Had a bad visit at another local BMW dealer and then called BMW of Riverside. I was helped out by Nick in service and was told that everything would be taken care of, And it was!!!. The service was so above and beyond that the next time we took our car in we ended up buying a new one! Great dealership. They put the customer's happiness first and they never forget it!!!

It was closing time but got the car taken care of and a...

It was closing time but got the car taken care of and a rental car all after closing and made to feel was no bother

Maintenance at BMW of Riverside

Meghan Brandt by Aftersales Consultant is the best!!!!!!!! 4 of my last 7 BMW's have been serviced at BMW of Riverside--I've never experienced a hitch. The staff is kind, courteous and prompt; the facilities are the best--modern, clean and comfortable with a great waiting area. I've never been disappointed in my many years of buying and having my BMW's serviced there!

Nice experience

I always come back to the BMW, this is my 4th BMW and have always love it. The experience at BMW of Riverside was amazing. No pressure, very patient and left with more than I expected.. Thank you everyone. Keep up the awesome work we all appreciate.

It's great doing business with BMW of Riverside!

This is the third BMW we've owned and it is the second one we've purchased from BMW of Riverside. The internet sales team made the transaction smooth. Once the price was agreed upon, we came in, filled out some paperwork, and drove the new car home. It really couldn't have been any easier. Wonder when other dealerships will take the hint? The car buying process doesn't have to be unbearable. BMW of Riverside actually makes it enjoyable.

best experienc ever

the best bmw experience I have ever had doug small and Mark decker are beyond words amazing and make the whole leasing process easy and prfect

Chuck W

I would recommend BMW of Riverside to my family and friends. They service my car without an appointment on a saturday in less than two hours. I do remember meeting one of my friends, who also owns a BMW and she drove about 30 miles just to have her car service here. She must have passed two BMW dealerships to get Riverside.

Great sales dept. & Finance dept.

Great customer service with the manager, and especially with George (sales) and Pablo (finance).

great customer service. Nick is always excellent

Great customer service. Nick in service dept is very professional and always accommodating, he deserves a promotion. Nice and very clean facility. I already recommended them to my friends and co-workers. Thanks for great service every I go there.

Great sales dept!

Just bought a used car by a combination of internet and direct dealing with the sales person. Nice facility, very well handled and very professional. Would definitely recommend them to anyone looking for a new or used vehicle.

Excellent customer service

I strongly suggest everyone pass on the other dealers & bring your car to this service dept. The staff is very nice & provide excellent customer attention. I've been a customer for 3 years and I have had nothing but excellent experiences.

It was very easy to setup an appointment. They were...

It was very easy to setup an appointment. They were courteous and when I was late they still accommodate me. They were very professional and informative. They provided us with a courtesy car. I would definitely recommend them and would go back.

Called service to schedule a recall service with them, i...

Called service to schedule a recall service with them, i got my appointment for the next day which was great. The service was done within the time window given. This is a really great place to have you BMW service done.

Fast efficient and accommodating service

Great services at BMW of riverside. Very reliable vehicles. I would recommend to friends and family.

Great service

By far the best customer service I've had. I took my car in and Nick Cappellano was very helpful and informative letting me know what was wrong with my car within a few hours and began working on it. I definitely see myself coming back to BMW of Riverside.

excellent

Excellent customer service!!! Very friendly and professional.

Excellent customer service

My sales rep Chris Sharpe had all the paper works ready since our transaction was over phones and e mails. I received excellent service. It was so seamless that I came out feeling good and satisfied.

Great service

Great service in both service and parts department. Staff make areal effort to answer you questions and be helpful. An example is I had a small missing interior trim part and the parts person determined what the part was and while they did not have the part in stock, he located one in another car and gave it to me no charge. While the part was a minor plastic item, costing no more than a dollar, the fact that the parts person took the time to leave the parts dept. find the part, remove it, and gave to me is exceptional.

Definitely go back

I purchased my vehicle in 2011. I have taken it to get serviced there and I want to say that Fabian Hernandez is the best . He is very thorough and answered all your questions . The receptionist are very nice .

service dept. Fabian H. is a complete pro.

I drive twenty miles further than my closest BMW dealer for the personal service I get here. I run a business and wish all my employees were as component as Fabian Hernandez.

Yes, I purchased my BMW at this dealership 5 years ago....

Yes, I purchased my BMW at this dealership 5 years ago. The sales personnel were outstanding. The same level of professionalism is carried down to the service department.

Great Service

We Purchased a BMW from Riverside BMW in March 2013, I have had to go back for a few things to get serviced, Every Time I have gone back our Advisor has always been the same one Nicolas Cappellano, Every single time Nicholas Has Been Very Professional, Courteous, always on time, making sure that If I need anything he gets it for me. In a few words Nicholas Rolls out the Red carpet for Me, He makes me feel at ease. I love this Dealership and would Recommend anyone to go there. We have been so Lucky and thankful to have Nicolas be the same person to deal with. BMW, Thank you for Having such a great employee like Nicolas he is someone I can Trust with his opinions regarding my Car.

great service

In and out, car cleaned inside out, staff is so friendly, highly recommended.

Great Service

Excellent service, my service representative, Nick Cappellano, went to bat for me and got corporate BMW to cover a service that would not normally have been cover.

I recently had my first service since purchasing my BMW. ...

I recently had my first service since purchasing my BMW. My service advisor Nicholas Cappellano is very knowledgeable and helpful. He always make sure that I'm completely satisfied with my service or products before I leave. I switched over to Riverside BMW after going to other dealerships for the great service and attention to detail that I receive every time. Riverside BMW will always receive my business.

Service Dept

I recently had my first service since purchasing my BMW. My service advisor Nicholas Cappellano is very knowledgeable and helpful. He always make sure that I'm completely satisfied with my service or products before I leave. I switched over to Riverside BMW after going to other dealerships for the great service and attention to detail that I receive everytime. Riverside BMW will always receive my business.

Great service great sales experience

Jennifer Brooks sold my car to me she is very knowledgeable and courteous. The sales experience with her was very calm and relaxed. Nick Cappelano from service is great and is willing to go the extra mile and takes just an extra five minutes to make sure all his customers are completely satisfied.

Great Service

Darko is one of kind. outstanding service rep. kept me in the loop about everything about my car since it was my first BMW vehicle. BMW Riverside is lucky to have Darko Despotovic.

Wonderful Experience

I have taken my car in for service here and Fabian and the whole service team has always been so fantastic. Recently I decided to go check on car prices, not buy and walked out with a new car. Sergio in the sales department was so helpful and great. I was in and out in less than 3 hours and had the best experience. This is my 4th BMW, 1st from BMW of Riverside and I will be back.

I was interested in a new BMW X5 Diesel and looked first...

I was interested in a new BMW X5 Diesel and looked first at BMW of Riverside. I had a good experience with the client advisor Elnaz (Joe) I worked with who stayed in touch with me and helped me work out a very favorable deal. Jennifer in finance was also super to deal with; I know getting me the finance deal I wanted wasn't nearly as easy as she made it look. The whole experience went as smooth and I could have hoped for. I love my new BMW! I would recommend Riverside BMW to anyone.

X5 Purchase

what a great and easy experience we had friday night with finding the X5 i wanted. Nick and Doug were the best professional salesman and manager:) They allowed me to go home that same night after walking in an hour before closing with my new X5....it was the easiest and quickest car purchase ever....i will definitely return for my next BMW and recommend this dealership to anyone.

Service department completed a "Vehicle Check"...

Service department completed a "Vehicle Check" which I paid for and failed to mention of recommend service items that ended up coming due two weeks later.

I needed to get a new car, and always having wanted a...

I needed to get a new car, and always having wanted a BMW, I went to Irvine BMW (since I live in Orange County) where I was told that even though I had good credit, it was too limited, so there was no way Id get approved for a car. They werent even willing to consider.I then went to BMW of Riverside where I was treated much differently from the beginning. They wanted to help me and were confident they could get me the car I wanted. They did! The sales person, Tim Burgess, even insisted I test drive the car when I already knew what I wanted. I ended up leasing a beautiful 3-series. The sales manager I worked with, Ty Gilbert, was exceptionally helpful, genuinely interested and caring, and was able to make me a great deal! They all stayed late to make sure I could get the car that same day. Another sales rep, Jamil, also helped and even stayed until past midnight in order to explain everything in the car before I drove it off the lot. I was very impressed!The only reason Im giving 4 stars for quality of work is because a couple of times Tim didnt know how to use their computer system which caused some delays.Overall, the service was exceptional. This was one the first time I purchased a new car from a dealership, and I couldn't be happier with my experience. BMW of Riverside made it happen for me! Ill be happy to come back.

Great Experience

My car ordering experience was smooth and problem free. The dealer worked hard to find allocations in order to get me my cars as fast as possible. I would highly recommend them.

Great experience

I ordered two cars from BMW of Riverside and it was the easiest and most painless car purchasing experience. Highly recommended!

Working with Mike Brenner was a pleasure. He quoted us...

Working with Mike Brenner was a pleasure. He quoted us the best deal. And he was very thorough in the pricing and payment options. However, we had to deal with another associate in the interim because he originally took our call and he was very sloppy. He didn't get the facts listed correctly and ended up confusing the listing for the buyer. Futhermore, this person never returned my calls, eventhough we've already visited the dealership and paid a deposit. We were just wanting to get information on the actual car build.Luckily, Mike took over our sale after some feedback given to the dealership. Mike was very forthcoming with information and periodic updates. He gave us all the details of the car build, it's arrival and when we came to pick it up, including all the neat features of the car. He really took time with us to acquaint ourselves with our newest family addition. He even set up both mine and my husband's bluetooth! We are very happy with our new car and our association with Mike.Unfortunately, the legacy with the previous associate continued for several months. The payment plan and associated mailings were sent to the wrong individual. Along with the license plates. It took me several weeks to retrieve them as I don't visit the erroneous address very often.

Everyone at BMW of Riverside was wonderful, from the...

Everyone at BMW of Riverside was wonderful, from the sales person to the finance department. I've purchased numerous cars, and I have never received such excellent service. I had the best sales person ever!! He was so friendly and professional, and his knowledge of the vehicles was outstanding! They made it such a pleasant experience. I would recommend them to anyone. I will NEVER buy a car from another dealership!

We just left with our brand new 528i with the M package!...

We just left with our brand new 528i with the M package! Pablo was extremely knowledgeable and helpful. He took the time to understand our needs and budget before bringing us an offer. He and the sales manager were very professional, fair in their pricing, and patient. It was the most positive experience we have had in a car dealership. Luxury cars with A-class service! We are going back in a few weeks to upgrade our 3 series. Go in and ask for Pablo!

Where do I begin... I just purchased my 3rd BMW and this...

Where do I begin... I just purchased my 3rd BMW and this is the dealer to go to! What keeps me coming back is the service, friendliness, and knowledgeable staff. They are never phony or try to pressure you in to buying something you don't want. I will continue to go to BMW of Riverside as long as possible... Love them!!

Starting with the purchase, I was shopping around and...

Starting with the purchase, I was shopping around and visited their location few times and have met many educated people. After the purchase, service is awesome, I feel like visiting this dealer just to greet the people who have helped me. In the service department Nick and Josh are always welcoming and helpful even when I visit without an appointment, they have always welcomed and serviced it ontime. The place is extremely well maintained and clean that my kids can't wait for the next visit. WiFi, coffee, background music and a work desk :) . Whenever the service cannot be done on time for some reason a loaner was always offered to me, thank you BMW of Riverside .

Best "car buying" experience I've ever had. I...

Best "car buying" experience I've ever had. I have purchased several cars over the years, and the BMW of Riverside was the best all around (hands down) dealer! Pablo was very knowledgeable. We (my wife and I) told him what we were looking for and he delivered. Jim Hutton (manager) was very professional and pleasant to work with as well. Jim pushed his team along and help expedite the sale. We were in and out within 3 hours and managed to get an amazing deal on an X5 as well. Then there was a gal named "C.C." (not sure how she spells it) in the finance department....she was a sweetheart! My wife and I could have gotten out of there about 30 minutes earlier, but we were actually pretty entertained by C.C. I would recommend this dealership to anyone! I will be back! Thanks Pablo, Jim and CC!!!!

This is now my 3rd BMW from this dealership and they make...

This is now my 3rd BMW from this dealership and they make you feel so special - Pablo was amazing and so much fun to work with and Dolan gave me options that I wasnt looking at in order to find the best car for me for the price I was paying, which I think is wonderful! I love these guys and tell everyone to get their BMW's from them. Cant wait for the next go around in 3 years!!

The sales agent was very helpful and knowledgeable about...

The sales agent was very helpful and knowledgeable about the product. I received very good servece and answered all the questions I had. He was very professional. I received a fair treatment and the price was reasonable. I have a positive experience regarding the purchase of my vehicle at BMW of Riverside. I would recommend this dealership to family and friends.

TRAVIS SKINNER DID A GREAT JOB SHOWING US, LETTING US...

TRAVIS SKINNER DID A GREAT JOB SHOWING US, LETTING US TEST DRIVE, HELPING WITH FINANCING, AND STAYING LATE TO MAKE SURE WE WHERE SATISFIED, I WOULD DEFINITELY RECOMMEND HIM AND THE DEALERSHIP.

Had to take my BMW Active E in for service. John Horgan...

Had to take my BMW Active E in for service. John Horgan was excellent in his service, knowledge of the car and the service required, and his follow-up. The best dealer service experience I have ever had with any car! I highly recommend this dealer.

Just picked up my ordered M3. Throughout the process...

Just picked up my ordered M3. Throughout the process Pablo has been extremely helpful and nice. My experience with him was wonderful and pain free. I have dealt with him before and recomended him to others and all had a wonderful experience.Thank you my freind for helping me with my M3A.A.

I got an email from these guys about their 'Insane...