BMW of Ridgefield

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.4 Quality Of Repair: 4.6 Overall Facilities: 4.7 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.7 Overall Experience: 4.8


By clicking the button, you agree to our submitted.

Outstanding!

5
Dealer2016 on 10/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent dealership, not pushing and so much patience working with the customer. They explain their products really well and and give a lot of time for the customer to choose.


Amazing experience

5
Michele on 08/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman Ramon was amazing. He assisted us with purchasing 2 vehicles from Ridgefield BMW. The entire team worked with our time frame and 'made it happen'. We couldn't ask for a better experience!!!


Excellent service, excellent car

5
mpbbmw on 05/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We really felt that the sales person --Ramon Felix-- went out of his way to learn our needs and meet our deadline. He also managed all our interactions with the other departments like tech and finance so we didn't feel passed around but rather taken care of we recommend both the dealership and the car.


Ramon Felix is an excellent representative of BMW

5
Joe G on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleasant experience at BMW of Ridgefield. Ramon was a pleasure to deal with. They answer all my concerns and made me feel comfortable with my purchase


Quite possibly the bext car buying experience

5
Jacqueline on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When it comes to car buying, the experience with sales associates and overall feeling of the dealership are everything. I cannot speak highly enough about the quality of care provided by our sales associate Ramon Felix. He is personable, informed, and exceptionally considerate, truly a pleasure to work with. When it came time for purchase a vehicle, my experience with other members of the dealership staff was outstanding as well. Every detail from car preparation, DMV paperwork filing, and the final car inspection were of the highest quality. Though we were purchasing a pre-owned vehicle during our visit, the experience was as if we were driving a new car off the lot. I cannot say enough nice things about the dealership, staff, and sales associates. I will recommend BMW of Ridgefield to anyone looking for a new or pre-owned vehicle.


I'm buying all of my cars from MAHONEY.

5
Scarlett on 04/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with car dealers and buying vehicles has been sub-par... until Robert Mahoney.He did all the work... He listened to my endless wants and desires, negotiated me an unheard of price on the perfect car, made it completely painless, and then Azi in financing made the paperwork super easy. And what car salesman do you know who will go to the airport at 6:30am on his day off to give you a ride??? A month after the sale? (PLEASE God, don't let this review cause kind-hearted Bob to be swarmed by people looking for a free taxi service!)Let me put it this way... Bob is the kind of person you are lucky to meet and to call a friend. You can count on him to be honest and fair... and what could be better than that?Nancy S. Hamilton


"Great Experience"

4.8
Mary on 04/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a great experience buying a new car with Ramon Felix. He was very accommodating, warm, friendly and answered all of our questions. This was our second BMW, the first was purchased at another dealership but this experience was far more superior. Therefore, we would not hesitate to recommend our friends to see Ramon at Ridgefield BMW!


"Awesome Experience"

5
Annette on 04/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience was awesome, Ramon and the entire staff were extremely professional and friendly!! The building was immaculate and the atmosphere exudes customer service! Thanks!


Great Experience

5
HappyWestonite on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love my new BMW - fun to drive, loaded with great features - and the buying experience was easy and pleasant. My salesperson Ramon Felix was extremely nice and accommodating and he gave me a great deal. This is my first BMW, but it won't be my last.


very good experience

5
rating04 on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i worked with ramon felix,zack,and ozzy in finance,all very professional and great to work with.The air bag situation was a bit of a downer,but after speeking in length about the situation i came to realize it wasent his fault,and agreed on the price.again a great experience,thank you


Very Positive Experience

5
Fred on 04/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We recently purchased a new X3 from Ramon Felix of BMW of Ridgefield. The service and experience was quite positive and inventory superior to most of the other dealerships in Fairfield & Westchester counties.


Very professional and helpful.

5
Mike Last on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second purchase from this particular dealer in the past 9 months. Each time my experience was excellent. The sales Rep. (Ramon Felix) has sold me two vehicles (X5 and X3), and I was extremely satisfied with the way I was treated. They're not overbearing, but at the same time they are very accommodating.


Less than Expected

3
NJP-CT on 03/26/2016

Customer Service: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

Offered a ridiculous amount for my trade,underhanded sales tactics.Found a great deal somewhere else for a better price, a better % and got a more than fair price on my trade!


Excellent experience

5
Kleo328 on 03/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Vinnie was very welcoming, courteous and helpful. He assisted me with the selection of the car I really wanted. I would recommend this dealership to anyone looking to get superb customer service.


By far the best car buying experience I've ever had.

5
Wongspencer26 on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When you go to purchase a car, most people have a negative stereotype about car salesmen walking into the dealership. However my experience with Vicente Ballesteros was one of joy. He was extremely patient and friendly while I had to step out and make calls to the appropriate people before going through with my purchase. He was kind and courteous, answering all of my questions and handling any doubts I had. He was able to get me the best possible price for both the vehicle is purchased as well as the best price for my trade in.He went out of his way to make sure my purchase was handled with the upmost care and he treated me with respect the likes of which where above and beyond what was expected. I have/will continue to suggest to friends and family to go through bmw of Ridgefield because of the kindness and respect I was shown while making my purchase. I've told my friends and family of Vincente and will make sure they go through him.


Excellent Experience

5
DanaRoelke on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David Quaglio is the greatest! He was very attentive and met all my needs to get the car I wanted. I love the car.The only suggestion I would give going forward is to make sure customers are aware of low profile tires on the X4 ahead of purchase as well as the oyster seats care.Thanks everyone. I am a VERY satisfied customer


Great experience for a first-time BMW buyer

4.6
MilfordDriver on 02/26/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were looking for a CPO X5 and found one that was perfect for us. Vinnie Ballesteros worked with us to get us a great deal and made the entire experience smooth and efficient. The entire staff was friendly and really care about your comfort and value your time. I highly recommend this dealership and Vinnie was excellent!


True Center of Excellence

5
BmwSam on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The buying and service experience at BMW of Ridgefield is exceptional. I recommend it whole heartedly. I recently purchased my second BMW vehicle. Vinny was tremendously valuable to the entire process again. His product/inventory knowledge and willingness to negotiate a truly win-win situation is refreshing and priceless. He, and the entire dealership, really has the customer's best interest at heart. I truly believe that. Outside of sales, all other departments are also terrific - finance, service, client advisors, etc. Everyone at the dealership is fantastic. This dealership embodies everything about BMW's customer experience and should not be missed.


Excellence

5
Swift1 on 02/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cannot say enough about how great my experience was at Ridgefield BMW. From start to finish, I felt respected and happy. My sales associate was Ramon Felix. He knew what he was doing and helped me find the perfect car and I felt 100% satisfied with the deal he gave me. The car appraiser, receptionists and all the other employees I intersected with were also friendly and top notch. I will definitely go back and refer them to friends and family!


Wonderful

5
Bartoszborek on 02/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team at BMW Ridgefield was extremely great at making the car buying process go as smooth as possible. They gave me a remarkable price on my trade in and took care of all the other things that are usually a hassle like insurance, registrations, etc. They treat you with respect and never make you feel an ounce of pressure. Ramon especially was a class act. I will be purchasing my future vehicles at this dealership.


Excellent Overall Experience

5
bmwaffic10 on 01/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The BMW Ridgefield dealer is awesome. Apart from an immaculate showroom and workshop, the team that works there is great. I received exemplary service from Ramon Felix and Patrick Moreau. Both of them helped me tremendously putting together a nice deal, great car with all the options and walked me through everything. I wouldn't hesitate to recommend anyone to this dealer and ask for either Ramon or Patrick.


Very good car-buyinmg experinece

5
lzc2015 on 12/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We found that BMW ridgefield is a friendly and neat place. We bought a 2015 BMW 3 series from Ramon Felix. Ramon was very helpful, professional and easy to work with. He understood our needs and tried to find ways to meet. I would come back again. I recommend Ramon to anyone who is in the market for a new BMW..


Excellent customer service

5
mujoml350 on 12/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Quick respond to telephone calls and emails.Easy to understand with sales terms, formulas and numbers.Dealing with one customer at the time.Very focused and professional.Take extra time to explain and answer all my questions.


Great experience buying a beautiful BMW

5
Lorraine Forrler on 12/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very professional dealership. Everyone was courteous and friendly. Great experience and purchased a fabulous BMW through David Quaglio who was very knowledgeable and helpful. Entire staff was wonderful and enjoyed their beautiful showroom.


Great Service, best prices

5
Diana R. on 11/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had an amazing experience buying my 2008 Mazda CX-9 from BMW of Ridgefield. Best prices around, and the best shopping experience I have ever had. Vicente was more than helpful throughout the entire process from start to finish.


They went the extra mile.

5
Bob on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife saw a 135i for sale at this dealership. She had a 128i and loved it so she did not want to go up to the 2 series. We live near Princeton NJ. I was skeptical when I called the dealership and asked if they would stay until 8 pm since this was the earliest we could get there. Ramon Felix stayed late and took excellent care of us. He was very knowledgeable about the car, the financing and the dealership. I could not ask for a better sales professional. I wish all of my dealing with sales people were this good.


Great customer service, top quality car.

5
Ming Li on 11/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great purchase experience at BMW of Ridgefield. The showroom is magnificent, providing us with confidence. Ramon Felix is very professional and understands what we are looking for. He found a great deal for us. The car itself is top quality. All in all we would highly recommend this dealer to anyone who want a BMW.


Easy Purchase of Used BMW

4.8
Bondgirl1115 on 11/11/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking to buy an All Wheel Drive Wagon, as an extra car for our snowy CT winters. Found a used 2007 BMW 328xi wagon on the lot in Arctic Blue after driving by on a Sunday night. The interior was in amazingly clean condition, with beautiful tan leather and 70k well maintained miles. Beautiful burl wood dash, bluetooth, moonroof and split folding rear seats. After contacting dealer, made an appointment to bring in our possible Mini Cooper trade and to test drive the vehicle. Assigned to David Quaglio, we initially test drove that car, as well as a sedan they had on the lot. We also tested other cars including an Audi Avant Wagon via another dealer and did some research, but there was no comparison. As a previous BMW owner, I knew there wouldn't be. David was kind, personable, and very knowledgable. The only way to buy a used car, really, is through that brand's dealership. And because this car had been serviced there, it was a slam dunk. After two days of haggling first over a trade (which we decided not to sell), David came back with a great deal as a straight buy as we asked. The car was prepped and ready within two days. Here's where the difference happens in buying a used BMW, versus just another used car. When the car still showed some dirt in the trunk area, after their detailing/prep, David made sure it was cleaned up properly by speaking to the detailing manager before leaving the garage. He also ensured we received our second key fob and provided an owner's manual for the car, only days after one for an X3 had been placed in the car. Just two examples of how BMW ensures every buyer, even one buying an older used car, is treated well like all BMW customers. This dealership is well run and we'd recommend David to anyone in the market for a new or used BMW.


Loving my amazing new car

5
Unhappy consumer on 11/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased my second BMW from Ridgefield, but most notably from Dave Q. Dave is hands down, a knowledgeable and pleasant client advisor. We negotiated a great deal, pressure free, and I wholeheartedly recommend him to anyone looking for a BMW. I bypass MANY BMW dealerships to get to Ridgefield, living in Westchester County, New York, but you couldn't ask for a better experience than working with Dave. I have, and will continue to recommend him to my friends and family. Thank you David!!


Great buying experience

5
JFPNC on 10/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a pre-owned car and had a great buying experience. I worked with Ramon Felix, who was terrific. He understood what I was looking for and gave me a great deal on my car. The who team at BMW of Ridgefield was great from start to finish. The whole buying process was quick and pleasant and they delivered my car quickly and in impeccable condition. Ramon has been great with following up and making sure I've been very satisfied with my purchase.


Outstanding dealership with great service

5
SBisson on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had originally gone in for a routine oil change and inspection. But after seeing the latest models, rates and relatively effortless process, we couldn't resist a trade-in and upgrade. Vinny Ballesteros is perhaps one of the friendliest, most knowledgable sale rep we've met. He helped allay all of our initial concerns and was able to get us a great deal.


Marissa Ruderman new car purchase

5
Marissa Ruderman on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to this dealership with my boyfriend to purchase a new Bmw and was extremely happy with the service provided. I was considering 2 different models & my sales rep Vinny took his time on explaing all the features and benefits to each vehicle and we took both cars for a test drive so i felt comfortable and to better make my final decision. He was very knowledgable, pleasant & polite from beginning to end. He took his time with us, explained everything throughly and i never felt rushed or pressured in the process. I then met his manager Hout to seal the deal and they did everything they could to make and finalize the sale with me and i was extremely satisified. Myself & boyfriend had dealt with a different dealership in the past that we were no longer happy with before coming to this highly recommended one and im glad we did. I highly recommended this great dealership and their amazing staff. Ive brought my car in for service a couple times since the purchase as well and the treatment is exceptional and accommodating. If youre looking for a new or used Bmw definitely visit this dealership and ask for Vinny!


Great BMW store to deal with

5
MGTACTICAL on 10/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From beginning to end my salesman Chris Quaglio was a pleasure to deal with. He is extremely knowledgeable when it comes to BMWs. I would recommend him and Ridgefield BMW to anyone who wants to buy a BMW


Excellent Dealership

5
Nelson on 10/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW of Ridgefield is a top-notch dealership with excellent personal service, a beautiful facility and it has a terrific inventory of vehicles. I recommend using Vincente Ballesteros if you want the best deal as well as the best BMW has to offer.


Best BMW dealer in northeast!

5
jay123 on 10/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This our family's second car from Ridgefield. I was helped by Ramon Felix. Got me a an amazing deal on a new 3 series lease. Best in the business! All the staff were polite and courteous. For the finance portion, I was helped by Azi Parvez and he was excellent. Made the paperwork go quick and painless!


Leave with a new vehicle and a smile

5
Jhidri1 on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I work in the area and decided to drop in a see their used car inventory. I was kindly greeted by Vicente and shown all the vehicles within my budget with no pressure to go over. When I saw a vehicle which caught my eye Vicente was knowledgeable about its features and specs. What I had noticed most was the calm no pressure atmosphere which I did not see at a different dealership. I left the dealership that day with a deposit and a smile on my face as I felt I went throught a truly enjoyable experience. All the staff I met were genuine and worked with me a my difficult schedule. I recently brought the car in for its scheduled matinence and Vicente went above and beyond taking care of bringing the service dept. up to speed and ensuring I had a flawless experience. Great dealership all around


Exceptional purchase experience.

5
Ross Kaufman on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2012 5 Series from BMW of Ridgefield. The gentleman with whom I worked, Ramon Felix, provided a relaxed purchasing experience, free of any nonsense. The financial officer, Yuri Castro, was also delightful to work with. I highly recommend that anyone interested in buying or leasing a BMW immediately contact Mr. Felix at BMW of Ridgefield.


exceptional buying experience

5
CatherineB on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This week I picked up my new lease. From dealing with David to Azi and Zachary , everything went smooth from making the deal to delivery! I really enjoyed the whole process in dealing with a very professional with the whole team being very attentive to my needs.


Great Experiance Buying Used X3

5
JGC1933 on 10/27/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently purchased a used X3 from BMW of Ridgefield and found the experience to be excellent. We live over an hour away from the dealership. My wife stopped in to the dealership when she was nearby and met Vin Ballesteros. She test drove the car she was interested in and left the dealership. We liked the car and were very happy with the price. Through phone calls and emails we were able to complete the sale and pick up the car at a convenient time that fit our schedules. Vin was exceptional at answering all are questions and ensuring that our pick up went without a hitch. The experience was a total success. Everyone was professional and helpful.


Happy with the Dealership

5
Dave on 04/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I worked with Brent, who had the car I was interested in sitting out front when I arrived. They were able to wrap up the deal with about 3 hours to take home. This saved me the hour trip up and back. The staff was professional, and I would buy another car from this Dealership with out a doubt. Dave


Great customer service Vinny is all about the relationship

5
Option12345 on 04/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW really came through. From sales to service. BMW of Ridgefield has proven the importance of great customer relationships I would recommend this dealership without hesitation


NO follow up after my initial purchase

1.5
steve lewis on 04/05/2015

Customer Service: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

I leased a 2015 BMW X5 ( 2500 down and 887.00 per month) car is great Dealership lacking in customer service.Having been a previous lexus owner I was pampered with great customer service. BMW does not give a loan a car for routine service. In fact when I scheduled my first appointment I was told my expected wait time for the service would be an hour and a half. My appointment was scheduled at 9:30 AM and an 11:00 AM return of my car. I called customer service to let me know I would be dropping off my car the night before and picking up my car at the scheduled pick up time of 11:00 AM. I was told my car would not be ready at 11:00 AM since a car dropped off the night before is not prioritized as a client waiting for his car. I found this policy to be totally absurd. The dealership would have the car ready if I waited but not if I dropped off the night before. This has not been my first bad experience with the dealership. I live much closer to the Darien BMW dealership but leased my car at Ridgefield BMW based on their representation to me of their outstanding customer service.My original service rep Dan Root left the dealership the day after I signed my lease agreement. VInny the replacement rep is a great guy and I have only good things to say about him and his work ethic. I would recommend not using this dealership ...On a side note


worst experience of my life!!!!!

1
frankr on 03/25/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

purchased a Certified Per Owned 2012 BMW 528XI, the day I picked up the car it was just before the dealership closed and as I was driving it home I noticed an Awful smell in the car and when the heat was on it got stronger and stronger, I called the salesman that night on his cell phone and explained the issue to him, he told me to bring it in and they would need to have it for 24 hours to get the smell out and would give me a loaner car. after they had it for almost 2 days I picked up the car and the smell was overpowered by what ever chemical they used and I could not tell if the smell was gone untill later that night it came back, I again called right away and they told me that they would take it in again and take care of it, this time they had the car for almost 3 days, whe I got the car back again it was a strong chemical smell and after it wore off the smell was still there. (car still has a bad smell)The second problem was the car had a very Loud noise from the engine that was a knocking noise and would get louder and louder as the day went on, I had 2 people ask me if my car was a Diesel it was so bad, I could feel the sterring wheel shaking and felt the vibration in the floor boards. When I brought it in the top service technician (Cory) he came out front to listen to my car and in about 10 seconds he said that is normal did not pop the hood or get into the car and there was a loud traffic noise from the busy road. I asked him what I needed to do and he said there is nothing I can do beacuse it was normal. I told them that I would have to bring it to someone else because I knew it was not normal and a few people who are mechanics one of which worked at a BMW dealership for 16 years before going into his own business told me it was not right to have that sort of vibration when you can see the engine itself moving, and the car stalled 2 times then he said they can take the car for a 24 hour test drive and see if there was an issue so I agreed and again they put me in a loaner car for almost 2 days, when I returned they told me that there was nothing wrong with the car so there is nothing they can do, I got in my car to leave and the gas light was on because they drove it and left it on empty, wasnt sure I could make it to the gas station.I then called my salesman Jack and the Certified Per Owned Manager KJ and told them I was not happy with this car with the Awful smell and the engine noise, and the car stalling while driving. I told them that all I wanted was what I bought nothing more nothing less, KJ told me that they could do that but that I would loose money on my car and the new car would be more money, so I explained I have not even drove the car because it has been in their shop more then I had it, so how could I loose money and have to pay more, and just my time I had to take out of my day from work was costing me money, I was so stressed out over this I could not eat right or sleep right, and they were still trying to get another sale out of me, making more on the car I had already bought, I was not happy with that and told him that I was not happy and he said that there was nothing he could do.I then called the General Manager Ed McGill and left him a voice mail of my problems and explained to him I was not happy, he then had KJ call me to set up a meeting to discuss, I went in and explained to them that I do not want to pay any more money or any less money I just want the car I bought, they still would not admitt that there was an issue with the noise or the smell, so they tell me that they were going to put me in a 535XI which is a step up from my car and that the payment would be just a few dollars more, at this point I wanted to get out of this car because of all the issues and was so stressed out that I told them ok and I would look at the car, now I never asked for a 535XI they were the ones who put it out there and said it was a great deal, so I drove the car and told them that I liked the car but it was not the color that I wanted and that was very important to me, they tried to pressure me into it and told me to think about it and call them the next day on what I wanted to do, I called them and explained to them that I did not want that car because it was not a color I liked and they again tried to push it on me, I again told them I just want the car I bought the 528XI in black with around the same miles and same options with no increase in payment. they told me that I would need to wait for one to come in and that it may be a few days. I waited a few days and could not deal with the smell and the noise of the car which I was not sure if it would stall again while I was driving it so I called the salesman and he said they did in fact get a black 535XI in and that it was still a few more dollars which again I agreed to because I needed to get out of this car not knowing if it was safe and having to deal with the smell.The next day I was going on vacation and told them I would pick up the car on Monday more than a week later to pick up the car so they could go through the car get it ready and have everyting ready to go for me, they told me that if there were any issues with the financing that they would email aand call me before I got back. I did not get any calls or emails from them so I assumed that everything was good and that they were going to be ready.I get to BMW Of Ridgefield on Monday with all my belongings packed in a bag so that I could move into the car quickly because I had an appointment for the car to get tinted in which the guy rearranged time for me, I had just got back from vacation and was very busy catching up with everything and was looking forward to signing the papers and getting on with my life as normal before the purchase of this BMW. I go over to the salesman and also see the CPO manager and they are acting like they do not know what I am doing there and then proceed to tell me that they will arrange to have the car ready for me another day and I was so upset at this point because it was made clear that they would have everything ready for Monday pick up and if there were any issues they would contact mewhich they never did, again taking time out of my work day I got there at 3:00pm the time I had an appointment for and tehy were not ready, so they rush to get everything done and then the finance guy told me that he had to run the numbers, then he told me that they could not get me approved for the loan at the same interest rate and that it would be higher, again I explained to them that was unacceptable and I do not want to pay more for the car and do not want a higher payment than what we agreed on, he then told me before I leave to wait and he would call the banks and ask them for a favor to lower the rate, he came back and told me he had great news and that he got a lower rate and that they were going to adjust it so that the payment would be the same. so I agreed and I waited for them to draw up the contract and paper work, they got it set and called me back into the office to sign everything, I started to sign all the paper work and then we got to the contract and as I looked it over I saw that the down payment was a lot less than what I had put down on the first car and asked them why that was and he said that it does not matter what they put in that field because the number finaced was the main thing, I explained to him that I had got $12,00.00 for my trade and put $3,000.00 in cash down bringing it to a total of $15,000.00 take away the taxes and fees to register the car so I knew it would be a little less but it was only showing $9084.00 down a huge difference and also the new finace charge was $5,000.00 more and over a longer period of time. I paid $36,900.00 for my first car and they were selling this one to me they said for $37,700.00 which would make that almost a wash, but how was I extended on the months, paying more for a finace charge, paying more on the monthly payment and showing a huge amount missing from my down payment.At this time they had already got me a new regerstation,switched my plates, washed the car and switched over my Insurance, it is now 7:30pm and they again try and get around it and pressure me into signing it and try to tell me that it is the same thing which it was not the same because the numbers all changed. I was very stressed at this point, had been there for over 4 hours with out eating because it should have been a quick thing, and told them I am not signing the contract because they mislead me and tried to play a numbers game with me. so they had to switch over the plates and everything and I had to leave in the car that had all the issues.


Great purchase experience

5
Gasman on 03/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a pleasant experience at BMW of Ridgefield. My client advisor was Chris Quaglio and I found him to be persuasive not pushy as well as confident and not cocky. Even after the sale he continues to avail me of his services.


Professional but weirdly inflexible

1.5
DrMike on 03/16/2015

Customer Service: 2.0 Buying Process: 1.0

I found a Porsche that I liked and had been searching for 6 months nationwide. I liked it enough that I wanted to buy it online no questions asked And close to asking price. I did my research and it was overpriced by $1500-1900. They Refused to Sell me the vehicle until I persoanlly Walked in the door to look at it. That was a month ago and it is still sitting on the lot And they have not budged on price. They could have sold it a month ago if They were more up to date on the car buying process. They were worried Not For My best interests but their own!


Great experience

5
Rajks on 02/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a out of state buyer (from NJ) went all the way to the dealership to buy the pre-owned Car. Chris Q from Client advisor team did a great job, provided detailed info on car and patiently compared with other cars. It was a smooth transaction, they made it easy. He is also gave courtesy call after a week to find if everything good with the purchase made. Overall it was a pleasant experience.


Ask for Vinny

5
EG-NC on 01/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into the BMW of Ridgefield as a formality. I had planned on buying a CPO A6 and my wife encouraged me to test drive a BMW 5 series before I made that decision.Between the test drive and the level of service I received from Vinny Ballesteros, I was an almost instant convert. Vinny was helpful, knowledgeable and was a low pressure salesman.Would do business with Vinny and with BMW of Ridgefield again in a heartbeat. I have another BMW dealer 20 mins closer to my home than BMW of Ridgefield and am happy to make the extra drive for such quality service and professionalism.


Brent D'Arcy a man you can trust

4.8
Jkass91 on 11/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was fortunate to have Brent help me to lease my car. He and Jason Canulla were extremely helpful in finding just the car I was dreaming of and I'm loving my 528. Brent spent as much time as was needed even on a Friday late afternoon. I'm very grateful for all his help.


Beautiful dealership, professional staff

5
Bob on 11/08/2014

Customer Service: 5.0 Overall Facilities: 5.0

Recently, a professional sales representative took me on a tour of the facility which is clean, modern and inviting. The showroom is spacious, the service bays immaculate and there's even a retail shop for BMW branded merchandise. Most importantly, they had a great selection of new and certified BMWs in additional to other brands of pre-owned cars that appear to be in terrific condition.


Top Notch Professional

5
MHLs on 10/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brent's knowledge, professionalism and intuition informed the ease and efficiency of my car buying experience. He made no presumptions about selling to a woman and followed through with every part of the transaction per our agreement. He promised no additional fees and delivered. He was available for questions and knew how to put together a deal with customers who are short on time. I highly recommend Brent and the dealership for no nonsense car shopping and professional service. They are particularly tolerant of those of us who love our 4 legged friends ;)


Got it done.

4.6
Keiko88 on 10/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I was an out-of-state buyer for a very specific car. There were a lot of details to consider and work through, and Brent D'Arcy was responsive and focused the entire way through. Brent and the dealership were very accommodating with my travel and rental car arrangements, and making the process of inspecting and preparing the car smooth and without surprises. Brent was a pleasure to work with and we made a fair deal. He is full of stories and unique life experiences. I was just buying a car from him but it was also fascinating to get to know him a little bit.


Excellent experience in purchasing a new BMW

5
Carol on 09/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the moment he introduced himself, Brent D'Arcy was warm, understanding and real. I felt no hint of sales pressure or displeasure when indicating I was not ready to purchase. As it happens, I did purchase a vehicle that evening and Brent's gracious and relaxed demeanor supported the entire process. I hadn't expected to encounter a Sales Representative and a Dealership with as much patience, warmth and professionalism as I had with Brent D'Arcy and BMW of Ridgefield.


5 Star Sevice

5
aleksandra.shateva on 09/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brent made buying our BMW an enjoyable experience from start to finish, he's a straight shooter, doesn't come across as a car salesman and is extremely professional! I would highly recommend working with him if you plan to purchase a BMW from this dealership.


Customer Service and Satisfaction is their #1 Priority

5
ENik on 09/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brent is a competent, knowledgeable, and honest professional and truly a pleasure to work with. He took the time to understand my needs and objectives and identify the right car based on what made the most sense for me. I have not purchased a new car in some years and knowing that, Brent walked me through the newer features and various options in the car. Not once did I feel pressured or uncomfortable to make a decision before I was ready or buy options I did not want. I would highly recommend Brent to anyone looking to buy a BMW. He is a consummate professional and customer service and satisfaction is his top priority. Thank you to the entire team that worked with me throughout the process to make my experience exceptional!!!


Got HHR. Friendly and excellent service.

5
SJDionSR on 07/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Met Kelly and asked what I need. She doing it and got approved at lowest percent loans not what I expected and totally surprised. Traded my 2004 Trailblazer LS for 2009 HHR LT. Value of trailblazer really disappoint so I have no choice to trade it because of lack gas mileage. So one week later I loved HHR and best gas mileage I have in very long time. BMW ridgefield very clean even spotless! People so friendly. Excellent service. I can't thank Kelly enough for her excellent service. Keep up good work BMW Ridgefield


not very nice people - lie to your face

1
rich on 05/04/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

killed the deal - never buy from a a guy like this


Top brand terrible franchise

1
StuartS1 on 04/26/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Very poor relationship with customers. The only reason I can see that they have thrived is that they sell a great brand. I would gladly have driven 30 miles to any of the BMW dealerships if I knew that this one does not stand behind their sales or service. No sincerity in promises or value for customer loyalty. Very sad that they foster the stereotype of a 'used car salesperson'.


I have been enjoying my Audi that I've bought from...

5
cy647823 on 02/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been enjoying my Audi that I've bought from BMW of Ridgefield, and I'm really happy with the experience I had here. After seeing service lights appearing on the dash I contacted Dan, and without any hesitation, Dan told me to bring the car back and assuringly, informed me that everything will be taken care of at my convenience. When I drove the car back, I was greeted by Dan and his service advisor, Thomas Pearce who took my car in for service, and was given a loaner car. Thomas informed me that they will be transferring my car to Danbury Audi for official diagnostics/service. This was yet another effortless, excellent transaction performed by BMW of Ridgefield. After a couple of days, I was contacted by Thomas, and my Audi was back on the road! The team here goes beyond their ways in fulfilling customers requests and desires. Many thanks again!


The greatest car buying experience I ever had

5
Casper on 01/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

BMW of Ridgefield has been one of the best buying experiences I've ever had. There is no other dealership that I can recall, where a dealership is this committed to earning your trust and focusing on your priorities as BMW of Ridgefield. 4 months ago, I contacted Jessica Doling for pre-owned BMW x3. I wanted to purchase one of the x3's they offered, while attending college. Unfortunately, I was away from school and the x3 I favored, was sold. Jessica stayed in contact with me for 4 months, notifying me with updates of their inventory. She was super organized and very professional. I later came in one day unannounced, where I was greeted by a staff of warm welcoming, fun loving people. Jessica, then introduced me salesman, Dan Root. Dan was exceptionally acknowledgeable with the BMW's and the Audi I was checking out. He was very professional, easy going, and pressure less. Dan wasn't pushing any of us, as other salesmen/dealer tries to. He went over everything in detail, giving us a sense of security. He even corrected everything we couldn't do, and carefully reorganized the paperwork together. He then forwarded us to BMW of Ridgefield's Finance Manager (Ozzie, sorry if I spelled that wrong). The finance manager helped us all the way. He was very professional, happy, and understanding. He went over everything clear, and carefully. He was very friendly, and kind hearted just like everyone else here. He even helped us get us a lower rate! This dealership goes the extra mile in fulfilling everything that a great dealership stands for. This dealership offers something truly unique, that is incomparable to your ordinary dealership. I used to work in dealerships in Greenwich, CT in the past, and I could tell the vast difference in quality from this dealership. They especially treat everyone the same, and offers an unique and superior buying experience unlike any other. I will be back, and will inform everyone looking for a car to this dealership. Thank you so much guys! -Casper


I was searching for a specific used Jetta TDI when I...

4.8
COOKUSMC on 01/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was searching for a specific used Jetta TDI when I discovered one at BMW of Ridgefield. Personally, I HATE going to used car dealerships and putting up with cheesy salesmen. I wasn't thrilled with the thought of going to a BMW dealership for a used car...but, BMW of Ridgefield changed all of that. The car was priced competitively and was in outstanding condition...the VW was prepared and treated in the same quality of the $110k BMW parked in the showroom. David Quaglio was professional and respectful to me and what I wanted to accomplish. I did not intend to purchase a vehicle when I initially went to BMW of Ridgefield. I had a few other vehicles I was interested in at other dealerships...but, due to the professionalism of BMW of Ridgefield, the quality of the used VW I test drove, and the negotiated price, I was extremely comfortable to agree to purchase the vehicle. David was great to deal with from stepping in the door to leaving with the vehicles (and the follow up contacts to ensure I am happy with the car). If I need another car anytime soon, my first inventory I would check is the BMW of Ridgefield web-site. Thanks David for a great buying experience.


BMW of Ridgefield has been one of the best buying...

5
cy647823 on 01/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW of Ridgefield has been one of the best buying experiences I've ever had. There is no other dealership that I can recall, where a dealership is this committed to earning your trust and focusing on your priorities as BMW of Ridgefield. 4 months ago, I contacted Jessica Doling for pre-owned BMW x3. I wanted to purchase one of the x3's they offered, while attending college. Unfortunately, I was away from school and the x3 I favored, was sold. Jessica stayed in contact with me for 4 months, notifying me with updates of their inventory. She was super organized and very professional. I later came in one day unannounced, where I was greeted by a staff of warm welcoming, fun loving people. Jessica, then introduced me salesman, Dan Root. Dan was exceptionally acknowledgeable with the BMW's and the Audi I was checking out. He was very professional, easy going, and pressure less. Dan wasn't pushing any of us, as other salesmen/dealer tries to. He went over everything in detail, giving us a sense of security. He even corrected everything we couldn't do, and carefully reorganized the paperwork together. He then forwarded us to BMW of Ridgefield's Finance Manager (Ozzie, sorry if I spelled that wrong). The finance manager helped us all the way. He was very professional, happy, and understanding. He went over everything clear, and carefully. He was very friendly, and kind hearted just like everyone else here. He even helped us get us a lower rate! This dealership goes the extra mile in fulfilling everything that a great dealership stands for. This dealership offers something truly unique, that is incomparable to your ordinary dealership. I used to work in dealerships in Greenwich, CT in the past, and I could tell the vast difference in quality from this dealership. They especially treat everyone the same, and offers an unique and superior buying experience unlike any other. I will be back, and will inform everyone looking for a car to this dealership. Thank you so much guys! -Casper


OUTSTANDING BUYING EXPERIENCE

5
John C on 01/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking for a specific used car when I came across a very close match at BMW of Ridgefield. I absolutely HATE going to used car dealerships, but BMW of Ridgefield was a complete pleasure. I dealt with David Quaglio who was professional, respectful, and competent. Within an hour showing up, I purchased a very clean and quality car. The process was quick and painless. Its a very clean and impressive car dealership. thanks David.


Brian is an excellent sales person, because he...

4.8
PalabayBenson on 01/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Brian is an excellent sales person, because he doesn't come across as someone who is 'pushing' you to buy. Instead, he comes across as a good listener; someone who has recently purchased a car (similar to the one we were interested in) and is enthusiastic about telling you why he likes it! He has a great smile and a good sense of humor. Empathy is the key to all good relationships, and Brian understands how it feels to be a 'buyer' vs. a 'salesman.' Without losing his professionalism, he was able to share some of his own experiences, which made us feel comfortable. He has patience; no matter how many times we asked him to explain something we didn't understand, he did so -- as if he had all the time in the world just for us. Brian has obviously done his homework. We found him both knowledgeable and trustworthy.


Great car buying experience at Ridgefield BMW! My wife...

5
Bdrc50 on 12/06/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great car buying experience at Ridgefield BMW! My wife and I were very impressed with the Dealership and the professional teamwork from welcoming us through delivering our first BMW. Our Client Advisor, Daniel, was very accommodating, knowledgeable and promptly brought us through the process of acquiring our car. The Manager, Jason, was very understanding and instrumental in presenting the best options for our needs. It was an enjoyable experience and we look forward to buying our next car with Ridgefield BMW. We thank and highly recommend Daniel Ladeairous and Ridgefield BMW for a great car and buying experience!


Great Experience and Beautiful Car!

5
simsimma on 09/26/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The lease on my last car was about to end, so I started the painful task of researching new vehicles. I had been a loyal Audi enthusiast for the past 13 years, and was leaning towards getting another Audi. I decided to stop by the BMW of Ridgefield dealership on a whim one weekend just to see what they had to offer. I was very impressed with the clean and modern appearance of the showroom, as well as the broad selection of vehicles. Client Advisor Brian Barry was the first to approach me. He was very warm and welcoming, and spent several hours with me discussing various options -- he even provided snacks and drinks! Brian allowed me to test drive a new 3 series sedan, and then helped me build the car of my dreams (a gorgeous 2013 328i XDrive/M Sport Package/Estoril Blue). Brian proved to be very friendly, knowledgeable (and patient!), and worked with me and his team (KJ and Hout) until we were able to agree on pricing that fit within my budget. My new car is simply stunning -- fast, smooth and handles like a dream. Making the switch to a new brand was a really big decision for me, and I would like to thank Brian, especially, for making it an easy one. I highly recommend Brian Barry and BMW of Ridgefield.


Outstanding service

5
TinaCrit on 09/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love my car! Brian Barry was an outstanding client advisor! He was excellent to work with and I appreciate everything he did to get me the car I wanted. I would definitely recommend Brian and BMW of Ridgefield, CT to anyone and everyone looking to purchase a BMW. Everyone I dealt with was efficient and kind.


New BMW Customer thru internet

5
New BMW customer on 08/20/2013

Customer Service: 5.0 Overall Facilities: 5.0

Shopping for 2014 X-1 or X-3 got appt thru Internet sales. When I arrived was greeted and introduced to my salesman. Answered all my questions. Now I'm deciding on color and which model best for me. I will return and buy my car in the next 10 days. Highly recommend this dealer to others.


Everyone I encountered was very friendly and the entire...

4.8
jpmurphy0 on 08/12/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone I encountered was very friendly and the entire process was straight forward. Even though I bought a used Volvo, they treated me like I was purchasing a brand new 7-series.


If I had to sum up my experience with the BMW of...

4.4
Irinnaa on 06/27/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

If I had to sum up my experience with the BMW of Ridgefield with one word, it would have to be "indifference". I am genuinely surprised to see such glowing reviews on this site, for my personal experience was more in line with the poor reviews on Yelp, which I feel are more accurate reflection of reality. I went to this dealership to purchase a new BMW 320xi. When I started shopping around, I requested quotes from multiple dealerships, incl this one. Jason responded to my inquiry and I found him to be sharp, yet fairly flexible. However when I went to dealership in person, I was assigned to Brian Barry. Brian couldn't be less interested in me. He didn't seem to know things you'd expect a sales person to know off the top of their head, and had to involve Jason here and there. His overall demeanor was screaming boredom. After 2 hours of dog and pony show, with Brian running "to speak to the manager" (a tired, but not retired tactic of all car salesmen), Jason came back to me with a price I was willing to pay. Papers signed, the car will be delivered in late August (I ordered a 2014 model) and off I go. That was on Saturday. On Monday of next week I called Brian to inquire about a short term lease as I need an extra vehicle for the summer. When I introduced myself to Brian, he sounded totally bewildered and mystified by my persona as if we never met. Not exactly a warm and fuzzy feeling, but I digress. Brian tells me that he will find out whether they have a vehicle I can lease from them for 2-3 months. A week goes by - nothing. I email Jason, hoping he could answer a simple question. Never heard back from to this day. Brian, however, did email me to say that his dealership cannot take a such a loss and offer me a loaner. This isn't even what I was asking for!!!! So I informed Brian that I was looking for a short term lease, not a loaner. Oh, says Brian, let me find out and get back to you. That was in June 15th. Today is June 27th and, needless to say, I have never heard back. Very disappointing experience, to say the least. 6/27/2013 Update - not even 10 minutes after I posted this review, Jason called me. He apologized profusely for not responding to my email. He had followed up with Brian, who assured him he was handling my inquiry (not!!), so Jason considered it case closed. Fair enough.Jason also offered me a possible solution to my extra vehicle problem, and even though his solution doesn't work for me, it's at no fault of Jason's. At least he tried. I also asked for and got the VIN of my future ride and now can track my car being built online.(WHY didn't Brian even mention it was possible and call me when the VIN became available? Something else I had to find out and get on my own...)During our conversation Jason brought up a small detail I only casually mentioned in passing during my visit to the dealership (my upcoming trip abroad), and it was a very nice, personal touch... I no longer felt as a faceless wallet, and that's a big deal. HUGE.While nothing will change my first impression of the BMW of Ridgefield, I have to say that having spoken to Jason made me feel a lot better about the whole experience. Jason is smart, engaging, straighforward and personable. Him personally I highly recommend.7/31/2013 - UPDATEThe saga is over, I took possession of my beauty today. Taking possession had some hiccups and took longer than I expected, yet despite of it, I upgraded my ratings of the dealership, for 2 people, Jason and Patrick, went above and beyond to make things better for me. Patrick is very responsive and knowledgeable, excellent customer service skills. He responded to me within hours even on his days off, provided frequent updates on the current status of the process and stayed on top at all times. Very pleasant and very professional.And I take my hat off to Jason. What a gem he is. BMW of Ridgefield is very lucky to have Jason on their staff.My experience wasn't the smoothest, yet Jason didn't shy away from a problem situation, took challenges head on, found creative ways to address problems and find solutions, and remained friendly and professional as he faced a less than happy customer. I would absolutely do business with Jason and Patrick again.


David's service was excellent. Despite the fact that...

5
blaze52 on 06/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David's service was excellent. Despite the fact that we have owned several BMW's, David went through all of the car's operations and options thoroughly. We are very pleased with his service.


I was a bit apprehensive of the entire car buying...

5
AA89 on 06/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was a bit apprehensive of the entire car buying experience. But thanks to Brian Barry of BMW Ridgefield, this experience was a great one. Brian made the entire process, the test drive, explaining the options to the final delivery, easy. All my questions and emails were answered promptly and to my complete satisfaction. The paper work was hassle free, and I got a great deal on financing. The 5 rating in each category is a no-brainer given the overall experience.I would recommend working with Brian Barry and the BMW of Ridgefield for your next BMW purchase.Note: This review is for a new 535xi.


David treated with respect and was extremely friendly...

5
Chrismc90 on 06/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David treated with respect and was extremely friendly towards me, he didn't judge me like I had been at other dealerships because I am young. He went above and beyond what I expected out of a salesman and I will be back for next BMW and every single one after that.


James was amazing. I have bought several vehicles from...

5
alliejvalentine on 05/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James was amazing. I have bought several vehicles from BMW of Ridgefield previously and worked with Bob Mahoney. He was extremely busy the day that I came in and so I had the pleasure of working with James. Not that Bob was not great in the past, but working with James was a very different experience. So accommodating, so polite, so willing to go the extra mile ~ Just an overall great great great experience. Clearly I will be back for another BMW, and when I do, I will be going back to James.


This was a great experience all around. I found a Subaru...

5
dpalmieri1015 on 05/22/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was a great experience all around. I found a Subaru Outback at a great deal. It was so good I almost bought a second one. Car shopping is probably my least favorite thing to do, who wants to haggle and spend an entire day at Dealerships. The experience was good. James laid out the price and said it is what it is and then let me ask any questions and we were done. He took care of everything every step of the way. Just about all I can ask...


Very Good experience. Price on the car was good and the...

5
KVotre on 05/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very Good experience. Price on the car was good and the used vehicle was in great condition. The Sales person did everything he could to make the transaction easy.


James made it a wonderful transition to my new BMW. He...

5
she1984 on 05/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James made it a wonderful transition to my new BMW. He was not a salesman he was an educator about the BMW brand. He educated me in what BMW had to offer to meet my specific needs, wants and my price range. At every point in the process James explained everything is simple language and made me aware of all of my options. In addition, James was easily accessible to answer any questions I had; we used multiple forms of communication from email to telephone calls. He understood that as a teacher I cannot answer the phone so he would email. This demonstrates he was flexible and willing to do whatever it took to meet my needs as a buyer. Because of James' dedication to ensuring that his customers are happy I will be back and stay with BMW. James is a true representation of what I expect from the BMW brand.


Always best service and price traded my MB SLK for a M3 I...

5
bradhurst7 on 05/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always best service and price traded my MB SLK for a M3 I hope you can take picture of waving good by to my MB so hello to my new M3


Brian was excellent to work with, he was extremely...

5
ChrisVennard on 05/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian was excellent to work with, he was extremely approachable, knowledgeable, relatable, and also someone that I could tell was listening to any concerns I had while trying to address them in a fair way.I'm extremely happy with Brian being my contact and will not hesitate to call him in the future.


The team at BMW of Ridgefield was very attentive. Brian...

4.8
jenlfox on 04/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The team at BMW of Ridgefield was very attentive. Brian took the time to go over the vehicles and my options. I did end up waiting more than I had expected when I picked up my car. This was not Brian's fault though and he still spent the time to go over the car with me and explain how everything worked.


I, too, work in retail and was very impressed with Robert...

4.8
lorilight on 03/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I, too, work in retail and was very impressed with Robert Mahoney. He spent a lot of time with me and we talked through all of the options that were available for the vehicle. We also test drove several different models. He explained the differences between all the vehicles that we test drove and was patient when I asked him detailed questions regarding each vehicle. When I ultimately purchased the vehicle from him, his follow up was excellent and everything was in order when I arrived at the dealership. He called me several times after I drove off with the car to make sure I was happy and that all of my questions were answered.


Working with Brian overall was easy & smooth. he...

4.6
BKsplat on 03/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Working with Brian overall was easy & smooth. he followed up as needed and was knowledgeable about the process. I would recommend him to my friends & neighbors in the future. Brian gets a "5" in all of my ratings. I did not give a 5 in all of mine, because of the lack of knowledge of the finace team. Not the end process, he was obviuolsy good, but when something goes slighlty wrong in the process & no one else has an answer and the deal may not happen because of BMW error and not the consumer, than that is a problem & not something the consumer needs, 1 day before the transaction is to occur.


Very good efficient service and the staff is very polite...

5
pvalaris on 03/09/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very good efficient service and the staff is very polite and professional. The experiece is fact based, no BS. Brian in particular has a customer focused disposition and does a super job demonstrating the car.


Brian was very conscientious in keeping in touch and...

5
jjj13 on 03/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian was very conscientious in keeping in touch and making sure that I had no questions or concerns with the vehicle. He was able work out a deal that was acceptable to all parties and find an available vehicle with minimal time and effort. The service at BMW Ridgefield has increased significantly as we came many years ago and did not find the staff as approachable as we experienced this time.


My experience at Ridgefield BMW was hands down amazing....

5
Njp19 on 02/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Ridgefield BMW was hands down amazing. Brian was very professional and helpful. He made my experience worth while and reinsuraning that I was getting the best quality service that BMW had to offer. Not only did he patiently work with me to meet my needs and find me exactly what I was looking for but for the most part he was very straight forward. Lots of times dealerships have sales people who aggressively try to strong arm you into a deal but this wasn't the case. I would like to thank BMW of Ridgefield and mostly thank Brian for making this expirence joyfull. I am a proud owner of a car I always wanted and I don't belive I would have been done without his superb customer care. Thanks again !


Brian was extremely professional and helpful. He...

5
mrutig on 02/27/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian was extremely professional and helpful. He answered all our questions thoroughly. We look forward to working with Brian and BMW of Ridgefield again and would recommended both very highly.


Ill never drive anything else,,,,,the Ridgefield...

5
jlevat on 02/27/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ill never drive anything else,,,,,the Ridgefield dealership is like a spa....the dealership is serene, clean,,spacious,,almost heavenly,,top notch service, employees are superior.


The lease on my current car is about to end, so I started...

5
simsimma on 02/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The lease on my current car is about to end, so I started the painful task of researching new vehicles. I've been a loyal Audi enthusiast for the past 13 years, and was leaning towards getting another Audi. I decided to stop by the BMW of Ridgefield dealership on a whim over the weekend just to see what they had to offer. I was very impressed with the clean and modern appearance of the showroom, as well as the broad selection of vehicles. Client Advisor Brian Barry was the first to approach me. He was very warm and welcoming, and spent several hours with me discussing various options -- he even provided snacks and drinks! Brian allowed me to test drive a new 3 series sedan, and then helped me build the car of my dreams (a gorgeous 2013 328i XDrive/M Sport Package/Estoril Blue). Brian proved to be very friendly, knowledgeable (and patient!), and worked with me and his team (KJ and Hout) until we were able to agree on pricing that fit within my budget. My beautiful new car is currently being built, and I will accept delivery in the Spring. Making the switch to a new brand was a really big decision for me, and I would like to thank Brian, especially, for making it an easy one. I highly recommend Brian Barry and BMW of Ridgefield.


When walking into the dealership, everyone was very nice...

5
RaulMonges on 02/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When walking into the dealership, everyone was very nice and welcoming. Brian Barry was the first to come and ask me what I was looking for, and was quick to answer any questions i had about a specific vehicle. Not only was he helpful at selling me the car i wanted, but also was very kind to me and my family. He made us feel like we were family and it made us feel at ease when asking any questions. Any future purchases for a BMW will definitely happen at the BMW of Ridgefield!


Customer Servic

5
Jennabella12 on 02/05/2013

Customer Service: 5.0

Anna from BMW of Ridgefield responded promptly to my cars.com inquiry of a 2003 Audi that was for sale. She also followed up & did send me emails to remind me that the vehicle was still available. Unfortunately, I was never able to make to the dealer as it was over an hour away.


Great experience. Had the cars ready for me when I...

5
JasonAmbruso on 02/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience. Had the cars ready for me when I arrived. Clean car when i picked up on purchase. Smooth financial transaction with the dealer finance manager. Thank you.


Im writing in response to your request for comments...

5
avilladolid on 01/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Im writing in response to your request for comments after we recently purchased a used car at BMW of Ridgefield. We arrived at the showroom hoping to buy a used car, 2008 Toyota Yaris. We come to find out that the car was manual eventhough it stated automatic online. Brian was very professional a decided to let us know what else it was available. He showed us around and pointed us to several models, such as BMW, Toyota, and Audi to name a few. Eventually, we decided to purchase a 2000 Chevy Prism. During this experience, Brian was outstanding in the courtesy, friendliness, and accommodation he showed us. He exerted no pressure on us and listened with unusual skill to our comments. He handled the negotiations with professionalism for a final price, provided us with drinks and snacks, and sincerely answered all the questions we brought up. All in all, we had a great experience in buying a used Chevy at your dealership. The Chevy is an amazing automobile, and Brian is an outstanding sales representative. When we show friends and family our used Chevy Prism, we will also give high credit to your dealership and sales representative. Thanks again for everything.Albert Villadolid


Last week, I drove a 2013 BMW 328 M SPORT LINE off the...

5
jtb299 on 01/28/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last week, I drove a 2013 BMW 328 M SPORT LINE off the lot of Ridgefield BMW, and let me say my experience with this dealer was top notch in all aspects! Brian Barry my Client Advisor was extremly professional and friendly. I was taken back on how knowledgeable he was with BMW's product. Overall I couldnt be happier with Ridgefield BMW. Thanks Again,Jason Bowers


First experience with BMW. So far I am very pleased with...

5
Boutaina on 01/17/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First experience with BMW. So far I am very pleased with all. I will recommend this dealer to friends and family. Happy to own a BMW.


The worst. BMW dealers has long been known as being...

1.8
parsonsgr on 01/02/2013

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 3.0 Overall Experience: 1.0

The worst. BMW dealers has long been known as being almost aloof, as a testament to the quality of cars they're selling. This is an attribute that a buyer gets comfortable with, a feeling that this dealer doesn't need my business and I have the privilege of doing business with BMW. In contrast, Ridgefield BMW feels like a used car lot on Queens Boulevard, or the real estate offices in Glengarry Glen Ross . My experience... I went to their website, found a car a liked, sent an email. I swear, it was less than five minutes before someone called - not an email response - but called me. Great, right? I'll continue succinctly. I told the salesperson, Carol, that I'd come see the car on Saturday around noon. I was driving 150 miles round-trip, mind you. I called and spoke to Carol at 10:00 AM and confirmed the appointment. I drive to Ridgefield BMW, meet a confused, unprofessional Carol who tells me I can't look at/test drive the car because a deposit was put down on it, drumroll... That very morning! Now this took a contortion of lies to pull off because it couldn't be pulled off... That someone put a deposit on it the day before? That someone - amazingly - between 10:30AM and Noon on this Saturday put down a deposit on it? Or, that to cover either lying or incompetence I was lied to again. In response to this - no apology - but this from Carol: "That's why I wanted you to get here sooner". Yeah, makes no sense. Of course, a dealer that would call back an inquiry in three minutes would likely call to say a deposit has been put down on a car and not to drive 150 miles to see it. Not Carol, and not Ridgefield BMW. Now gets better... Carol wisely stepped away from my seething and fellow named David stepped in. A nice enough guy, knows his s**t, take a couple test drives, etc... Then I see a car I want, like enough to buy, and want to test drive. After waiting a half-hour for David to find keys he returns without them, informing me that not only are the keys missing to this car but the spare key is missing as well. Of course, this points to some weird stuff going on here - a lender to a salesperson? Who knows, but it's fishy and ugly. What's worse, no one here could really care less about any of this. I was there to buy a car, like right there. Anyway, it's a dreadul operation - that's my experience - and worse, there was never a phone call, nothing, apologizing for this experience. I'll never buy a car here and I'll let eveyone know - my sister is a Ridgefield resident - to stay away.


Great service & friendly staff!

4.8
Addison9 on 12/19/2012

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fabulous dealership. Stands by their word and their cars. Very friendly staff!


James did a great job helping me decide on a car. In...

5
snussbaum on 10/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James did a great job helping me decide on a car. In fact,...I planned to buy an Audi,...but he patiently helped me see that the BMW 5 series was the perfect car for me. Everyone I dealt with was professional and helpful.


When it comes to dishonesty - this dealership defines it....

1
smk2 on 08/28/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

When it comes to dishonesty - this dealership defines it. They attempted to force me to purchase a car because they accused me of scratching one of the cars in the lot that they had taken me out to see. I wrote the GM a letter to give them feedback on the unpleasant experience I had who then contacted me via email and asked that we sit down to discuss this. When I said that I was more than willing to meet in person, I never heard back from him.If you're looking for a trust worthy place to purchase or buy a car my strong recommendation is to look elsewhere. This dealership is definitely not it.Update 09/30/12: After this post I was contacted by the management of the dealership. To the Principals credit he asked me to come down and discuss what had occurred with him. I did and there was agreement that the dealership staff could have dealt with the situation better. What is reasonably encouraging is that they were willing to listen to feedback. On the whole I am still very cautious about this dealership though if another interaction is required we will see if anything will have changed (I still own and plan on keeping my 3 series BMW; in addition I am still on the market for another car).


This is the 4th BMW we have purchased from Bob. He is a...

5
potat on 08/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 4th BMW we have purchased from Bob. He is a pleasure to work with!He is very professional and knowledgeable about the brand. BMW of Ridgefield always offers a great deal and their service is the best!


David went to all lengths to make the purchase of my 2011...

5
dianefontana on 08/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David went to all lengths to make the purchase of my 2011 bmwenjoyable as possible. He went above and beyond to accomodate my wishes. I would purchase a car from him again.


We recently purchased a BMW 3 series from BMW of...

5
dananderin on 08/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased a BMW 3 series from BMW of Ridgefield. This actually was our first purchase from BMW of Ridgefield (but not our first BMW), and I want to thank their team for delivering a great vehicle, and a great overall buying experience. I especially want to thank and praise David Quaglio for his extreme professionalism, efficiency, and attention to detail while handling my purchase. He made me feel very comfortable and important as a customer. David has great knowledge and experience with BMW's, and was able to answer all of my questions and concerns before buying. Bottom line, I will be coming back to David for any future purchases, and I will be recommending my friends and family to come see him for help when they are ready to buy a new or used BMW.


I just bought an Audi from James at this dealership about...

5
elizacrider on 07/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought an Audi from James at this dealership about a month ago. I bought it online-- never saw the car in person. (I live 18 hours away). He did a great job of showing and explaining the features of the car to me; was very reasonable and timely in his responses as well. I would work with them again in a heartbeat.


I purchased my first car from James. I had no idea what...

5
ElKabong on 07/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my first car from James. I had no idea what the process was and he did an excellent job guiding me through everything. He was very patient with me to the very end. It was one of the best learning and shopping experiences I have ever had with anybody in sales. All the information I needed was put out there for me to know. We were able to connect as we both had similar backgrounds and that's what really helped me through the first day I was at the dealership. I would highly recommend this dealer for anybody looking for a car new or used. I give James an overall 7 out of 5.


I spoke with, &/or visited, several different...

5
stparsons on 07/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I spoke with, &/or visited, several different salesmen at BMW dealerships in NY, NJ and Connecticut and ended up having a variety of experiences, not all of them pleasant.I was most comfortable with Ridgefield BMW overall and James in particular. He was a great salesman, honest, patient and didn't pressure me to buy anything. I am new to BMW so he also helped me learn a lot in the process and now I'm a very happy BMW owner!


While i was very happy with the salesperson (Kelly...

4
hnikbin on 07/12/2012

Customer Service: 4.0 Friendliness: 4.0

While i was very happy with the salesperson (Kelly Grant), I am having a lot of problem with the used car that i bought from them. In less than a month, I have spend over $1300 on repairs and while i realize that they will sell you the car as is, I did not expect it to be this bad.I can give you more info if someone is looking to buy a used car from there.


amazing experience....recommend this BMW dealership very...

5
shabone on 07/10/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

amazing experience....recommend this BMW dealership very highly. Kelly Grant was fantastic..patient and very knowledgeable. The leasing department was extremely helpful and prices are competitive.Dealership is beautiful.


I am usually not fond of Car Sales people and initially...

5
NicoleF on 06/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am usually not fond of Car Sales people and initially did not look forward to having to deal with one. James changed all that. He was a pleasure to deal with, was able to answer any questions I had, never rushed or pressured me into anything, and just made me feel right at home. I had originally dealt with another Sales Person at another BMW dealership and had a terrible experience. I decided to give BMW of Rudgefield a try simply because I wanted a BMW. James was just perfect. I signed a lease for a brand new BMW that day. Thank you!!!


Great service and great car

5
Benny on 06/13/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

amazing service. drove three hours for a used car and was in and out in less than an hour. although i have not received the car yet we put down a deposit and are set to pick it up in a few day. Nice salesmen. Dealership is really nice GREAT DEAL on my used car


James went very far out of his way to provide excellent...

5
ikevinaugust on 06/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James went very far out of his way to provide excellent service. He is highly motivated to do his job well, but at the same time he is fair and honest. I went to many car dealerships, and he was the only person who felt like a paid personal advisor versus salesman. I will make my future BMW purchases with his help as well.


I had heard that other BMW dealers were not customer...

4.8
PATRICK KERRIGAN on 06/04/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had heard that other BMW dealers were not customer friendly but that was not our experience at BMW of Ridgefield. David Quaglio was very helpful in explaining the features of the car we were looking at and in explaining the financial options. Overall it was a pleasant buying experience and i would recommend Dave and BMW of Ridgefield to anyone.


My first time at BMW of Ridgefield was not very pleasant...

5
dlschad on 06/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first time at BMW of Ridgefield was not very pleasant and left me not wanting to come back. The second time there, I requested a new salesman and got James Skarzenski. James was amazing and went above and beyond his duties to make sure I got a BMW and was truly satisfied. I will now highly recommend BMW of Ridgefield and make sure everyone goes to James


Bob was very friendly, courteous, knowledgable about the...

4.8
Richard Groo on 05/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bob was very friendly, courteous, knowledgable about the products, very easy to work with, really good follow up. He took time to explain things and how they work. He made us feel very comfortable working at the dealership.We would recommend him highly to everyone. Overall experience was very good.Thanks Bob.Best regards,Susan and Richard Groo


My wife and I were very pleased with our experience at...

5
CesareRomero on 05/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were very pleased with our experience at the BMW of Ridgefiled dealership on Route 7 in Ridgefield, Connecticut. Very good customer service!


David was so helpful, and he helped me get the car I have...

5
Ferdone on 05/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David was so helpful, and he helped me get the car I have been longing to get which is the 2011 328 xi white BMW. Thanks David!


I enjoyed my experience at Ridgefield BMW tremendously. I...

5
nils1 on 05/04/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I enjoyed my experience at Ridgefield BMW tremendously. I was impressed with the cleanliness of the dealership as well as the courteous greeting and offering of beverages upon arrival. James Skarzenski was great to work with and provided a no pressure, pleasurable sales experience. I really appreciated the time he had taken to explain the vehicle and the on-going support for days after I took ownership of the car. I look forward to going back to Ridgefield BMW for my next vehicle purchase.


Great service, James Skarzenski is excellent! Highly...

5
ivanovdk on 05/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service, James Skarzenski is excellent! Highly recommended. He was wonderful in helping us not only buy the car at the price but also to have everything set up fast!


Bob made the whole experience a joy. He made it easy and...

5
stjohngirl on 05/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob made the whole experience a joy. He made it easy and less stressful and I appreciate that. He has a great sense of humor that kept me amused while we waiting to get the documentation signed.


This is our second experience purchasing both a new and...

5
ridgebury on 05/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our second experience purchasing both a new and used vehicle with Ridgefield BMW and Bob Mahoney. The dealership is fabulous (love the new building!) and everyone there was friendly and professional. Bob was great! He was responsive, informative, accomodating, and extremely helpful. He never tried to sell us more car than what we needed or wanted. Needless to say we had a great experience with both purchases and will return!


I orginially went in to get my car serviced until they...

5
Veasn R. on 04/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I orginially went in to get my car serviced until they gave me a 2012 5 series for a loaner. It was almost done from there. I inquired about purchasing a new 335 coupe and sat down with Jack. Instead of trying to push me into buying something right away, he informed me of the new body style for the 3 series. He showed me some pictures and told me to go home, research it and take my time. It was love at first sight. I went in a couple of days later and we discussed pricing and options. Both Jack and Ken were very easy to deal with and gave me a very good deal. Face it, business is business and if you want a killer deal, I'd say go to KIA or Hyndai, but you will not be driving the Ultimate Driving Machine nor recieve the kind of FIRST CLASS SERVICE as you would get at Ridgefield. EVERYONE is friendly and accomadating no matter what you're in there for. EVERYONE has an answer for you. They will literally drop what they're doing to make sure you get an answer for something. Their new facility is amazing. Their staff are not bias or judgemental and will give everyone the best and fair treatment. They're Client Advisors and not Car Salemen for a reason. It's because they're not there to just sell you cars. I can promise anyone that. They'll only do the deal if and when you feel you're ready to purchase. It's because of these guys that I'll probably be in a BMW the rest of my life.


I recently leased a car through another BMW dealership in...

5
hisso84 on 04/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently leased a car through another BMW dealership in CT and BMW of Ridgefield made me realize why I should have went here the first time around. The sales personnel were very understanding and accommodating. I left very happy with the experience and with a beautiful car.


very nice person. he made me feel very comfortable...

5
lancesproule on 04/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

very nice person. he made me feel very comfortable throughout the sale process. as a young costomer there is always the sense of intimidation but I felt none working with Gabe. I will definitely do business with BMW of ridgefield in the future.


When you enter the showroom, you get immediate attention...

5
Wlegalgracie on 04/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When you enter the showroom, you get immediate attention from very friendly and courteous reception. Throughout the process the sales person was responsive, very knowledgeable and flexible. This made the process easy and efficient.


David did a great job for us throughout the whole...

5
tjh0711 on 04/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David did a great job for us throughout the whole process. He explained all the features of the vehicle very well. We are very happy with our purchase of our 2009 328xi.


Bob made this buying experience 5 star! From the moment...

5
LTB2012 on 04/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob made this buying experience 5 star! From the moment I walked in I was greeted with top notch customer service. I was kept informed at all times in a prompt manner. My new BMW was delivered exactly 1 week after my first visit. Thank you Bob, you are an asset to BMW of Ridgefield!


We have worked with Bob (Robert Mahoney) on several car...

5
Ellen Torabi on 04/14/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have worked with Bob (Robert Mahoney) on several car buying trips to this dealer. He was nothing less than eager to assist and extremely helpful in helping us pick out the auto of our needs and desire. My most recent purchase of an M-style BMW 335i hardtop was a delightful shopping experience. After test driving several similar models and with his expertise, I drove away with a car that should keep me happily driving for many years!Thanks Bob for all the grew help:-)


This has been the single best experience I have had in...

5
hero77 on 04/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This has been the single best experience I have had in the auto industry. Very helpful, very informative, very easy. The process of purchasing our new (used) car was so seamless. Jason went above and beyond and certainly put in the extra touches and effort....spending ample time answering questions and making himself available. The facilities are gorgeous and comfortable. I look forward to my first service experience!


David was great. He was funny and at the same time very...

5
jahmaker on 04/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David was great. He was funny and at the same time very professional. The receptionist that greeted me was very pleasant,warm and friendly. I was there for an hour and I felt the family atmosphere. I got my car at a very good price. It was a hard to find car and when I test drove it I fell in love with the car and the price.I am from Boston so the price was very very good for me to take the drive up to CT.I will be calling David once I'm in the market for my next BMW. David is great to work with. Give him a call.


I had been looking for a new car for three weeks with...

5
rlaracue on 04/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking for a new car for three weeks with limited luck and I was at the end of my lease to boot. I had narrowed my search to Audi and BMW but could not decide which way to go. In the end I chose BMW and BMW of Ridgefield b/c of their reputation, their knowledgeable staff and low pressure atmosphere. Plus the deal I received on my 328i was unbeatable.I have been leasing cars for 15 years and my transaction with Jack Polman and the staff at BMW of Ridgefield was by far the smoothest.I would highly recommend them for new and used BMWs. Also their new facility is great. Very open and modern.RCL.


Robert Mahoney was a fantastic salesperson. Very thorough...

5
jbbmw1234 on 04/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robert Mahoney was a fantastic salesperson. Very thorough and informative and made the process extremely easy. His enthusiasm was also wonderful! He called to followup a day after to make sure all was great with the car. Great experience with Bob at BMW of Ridgefield. He made sure all my questions were answered and all was set up in my car prior to me leaving the lot.


We just purchased a new 2011 328ix. Our 12th BMW over...

5
mikebm3 on 04/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just purchased a new 2011 328ix. Our 12th BMW over twenty five years. Robert Mahoney our salesman did an outstanding job! He made the process easy,ansered all of our questions and carefully listened to our needs then delivered. The truth is, this is the best car burying experience we have ever had. Thank you Bob! If your looking for a BMW contact Bob and he along with the Ridgefield BMW team will exceed your expectations. They certainly exceeded ours!


My first experience buying a BMW and it was great working...

5
angela Camarda on 03/31/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first experience buying a BMW and it was great working with David!My Dad wanted me to have "the BEST car on the road" in his opinion, so he boughtme one and I LOVE it!


We were very pleased to have Dave help us with the sale...

5
cefabian on 03/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very pleased to have Dave help us with the sale of our new car. He was very knowledgeable and professional, and we were treated with respect throughout the process. We never felt pressured in any way. He also spent a good amount of time with us when we picked up the car, making sure that all our needs were met.


Service department was more worried about trying to sell...

2.8
Bmw328m5 on 03/29/2012

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 4.0 Overall Experience: 2.0

Service department was more worried about trying to sell me tires rather then addressing my original issues. Not a single sales employee, including one of the managers could help identify a warning light that appeared on my dashboard. Overall, I would steer clear of this dealership because the staff is very unprofessional and many of them lack the basic knowledge needed to represent a highly respected company.


Mr. Qualio was extremely knowledgeable, friendly, and...

5
frmasini on 03/28/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Qualio was extremely knowledgeable, friendly, and worked beyond my expectations to make owning a new BMW a reality. His personal touch made all the difference for me in buying at Ridgefield BMW.


We enjoyed working with Jack. He is very professional,...

5
jcmkb on 03/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We enjoyed working with Jack. He is very professional, courteous, and a great guy to work with. We first encountered Jack a couple of years ago when I purchased my BMW. We sought Jack's assistance recently when my husband needed to purchase a new car. Jack continues to be professional and knows how to work with the buyer so we get the best buy.I've been to other BMW dealerships, but the sales and service is no where near the quality you get from Ridgefield!


James is very professional and works very hard to help...

5
groove006 on 03/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James is very professional and works very hard to help you find the BMW for you. He's a good combination of salesman and advisor. Ask for James and let him do the hard stuff for you. Highly Recommended.


James was professional and responsive. I called the...

5
ademetrio on 03/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James was professional and responsive. I called the dealership with a specific price and color combination in mind and, of all the dealers I called, James was the only person to give me a straight answer over the phone. He found exactly what I wanted and made the car buying experience quick and painless.


The entire process from initial visit to car delivery was...

5
bcurran1 on 03/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The entire process from initial visit to car delivery was fantastic. James did an excellent job of understanding our needs and working with us to not only find the car but the financial package that best fit. He then took the time to explain all the workings of the car, the capabilities of the service department and the dealership and continually followed up to make sure we were satisfied. After about a week we had a problem with the Satellite radio. Called James, he got us in immediately and had it fixed (needed an update) in less than 10 minutes. Definitely will recommend James and Ridgefield BMW to all my friends.


It's the little things that really matter in a car-buying...

5
colin.morelli on 03/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It's the little things that really matter in a car-buying situation. James was one of (if not the) best sales associates I have worked with at any dealership. He was very straight forward, and made sure to give me ALL of the applicable details. He made the experience of buying the car just as fun as driving it off the lot. I would recommend anyone looking to buy a BMW to talk to James at BMW of Ridgefield.


Gabriel Ruiz was a great salesman. He was honest,...

5
NanncyHybel on 03/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gabriel Ruiz was a great salesman. He was honest, knowledgeable and a gentlemen. He went over the car I wanted from A to Z and explained everything to my husband and I in a way that was easy for us to understand about the car. He showed us the showroom and the new plant facility. Our experience with him and BMW was blessing. He is one of the best sales people we have ever bought a car from. I think that BMW should be very proud to have such an employee.


We had a truly great experience buying our BMW from...

5
bdunn90 on 03/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a truly great experience buying our BMW from David. He was thoughtful, kind, and thorough. I couldn't recommend this dealership more highly. Thanks.


My experience at Ridgefield BMW was AWESOME! to say the...

5
amaldonado on 03/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Ridgefield BMW was AWESOME! to say the least, Right from the start, gariel treated me like a valued customer and an all star. He took care of everything from hooking me up with an insurance agent, to researching the car to istruct me and show me how evrything worked. The whole time he just wanted me to be happy and did everything he could to do so. I rated Mr Gabriel Ruiz all 5's because thats what he deseves! This experience was so much different from any sales experience i have ever had, i was treated like a friend not just a paying customer. I am reccomending Ridgefield BMW to my family, friends, work coleagues, and any one else in the market for a car, because of how Mr Gabriel Ruiz treated me. I wish gabriel the best of luck and happiness in the future, he really deserves it!!!!!!!! THANKS AGAIN!!!!!!! sincerly Arturo Maldonado and Erica Keefe...


We worked with David Qualglio. It was an absolute...

5
eckardt on 03/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We worked with David Qualglio. It was an absolute pleasure. We never felt any pressure to purchase a car, however, when we did decide to buy, he made the transaction quick and fair. He stayed with us after the dealership closed to insure that we only had to return to switch cars. We returned to pick the car up a few days later. We could not get to the dealership after closing. David arranged to stay, had the manager Ken stay too and stayed with us until we were comfortable with the car. We were extremely happy with the experience and would purchase a car from David in the future. We would also highly recommend him to our friends.


This is our first BMW as we just traded in our...

5
fcazl58 on 03/15/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our first BMW as we just traded in our Mercedes,what a unexpected jump in quality and craftsmanship we are now driving.BMW's are number 1!!!!!The moment we walked into the dealership we were greeted nicely and introduced to Bob Mahoney, what a nice friendly sale person with no pressure to buy anything just a world of knowledge on the BMW's.Our trade in value was fair,Bob went out of his way to find my wife the vehicle she was looking for,we even got a upgraded model because the vehicle she wanted was still on the ship and not in the inventory as they thought.Anyway I would highly recommend BMW of Ridgefield and you definitely can not go wrong with Mr Robert Mahoney!!! Thanks for the GREAT RIDE -Frank Casalino


Because the quantity of cars(2011 BMW328i x-drive sedan...

5
Cleveland321 on 03/09/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Because the quantity of cars(2011 BMW328i x-drive sedan w/ manual transmission) are so few, my web search led me to this dealership & David. I am in Cleveland (OHIO) & couldn't find a good candidate for my wife's next car. I truly spoke to sales people in probably (15-20)States, then David in CT. From the start, he was extremely pleasant to deal with, straight forwarded, asked all the pertinent questions to find the car that fit our needs/interest. He provided good/timely info, answered & explained potential concerns, found(2)cars, and offered them at very reasonable prices . However, my wife couldn't see herself in "another Black" car, since she has been driving "Black" for the past (12) years. David offered us a third car (Silver); however, it came with more options then we desired. Although we didn't end up purchasing our BMW from David, this is the only positive review I will be posting. Good luck and thanks again to David. To potential clients, do yourself a favor by asking for David. Cleveland321


This was the best car buying experience I have ever had...

5
GDunne on 03/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best car buying experience I have ever had and I have bought quite a few cars. I was looking for a reliable commuter car for my long commute to work but I also wanted a good looking car with a great price plus lots of bells and whistles. After talking with Ken Ly about my 'wants and needs' he found me a car that met all of my expectations. I bought a certified pre-owned BMW with extremely low mileage and it was in excellent condition. I worked closely with Kelly Grant throughout the buying process. She was friendly, knowledgeable and patient.I have my car for nearly a year now. I have tripled the mileage without any issues. I have never loved my long commute but I do love my car and I really enjoy driving it, so I'm a much happier commuter. Ken and Kelly, thank you!


Friendly, good deal, convienice, previeous experience. I...

4.4
mosemorad on 03/03/2012

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Friendly, good deal, convienice, previeous experience. I would wait till get first service before I make more coments. so far I am very happy. sincerely, mosen morad


I am very pleased with BMW of Ridgefield and especially...

5
myofunctional on 03/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very pleased with BMW of Ridgefield and especially with my salesperson, David Quaglio. This dealership is wonderful to work with on many levels. I found the staff to work very well as a team and to make the customer feel special. Of course, the brand new facility is outstanding with attention to detail.David Quaglio is an outstanding salesperson who listens very carefully to his customer. I felt that he had a wonderful understanding of my needs, concerns and price points.David knew that I had done my research and respected my wishes. I purchased a 2012 535xi with David's guidance, consideration and total attention to my needs. David is personable and gentle with a kind word always. He really cares about his clients and wants them to be satisfied. I felt comfortable with him and knew that he was working with me. Norma Kalil OstaStamford, CT


We just purchased a BMW x5. I was very pleased with the...

5
Centipid on 03/01/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just purchased a BMW x5. I was very pleased with the service of Robert Mahoney!He was very helpfull and it was a pleasure buying a carThank you!


My Wife and I had the best experience in BMW of...

5
coldfusion on 02/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Wife and I had the best experience in BMW of Ridgefield. After having a BMW 335 for 3 years it was time for a change. We was in the market for a BMW M3 Competition package and compared prices in the Tri-State area. BMW of Ridgefield is about 65 miles from our home in Astoria Queens and was the dealer with the lowest price; we was looking for the best price but what we din't except was to meet such a nice and professional people. David Quaglio really helped us understand the entire process. He wanted me to test drive many BMWs but our mind was set in the M3 coupe. We took the car for a real test drive, not like in other dealers (just around the corner), he explained in detail the entire vehicle. I appreciate his true knowledge about cars, We are a performance orientated client and it was very rewarding to know that we was in good hands. After placing the order he was very attentive and gave us updates of the production status.Working with David was very fun and productive. He never was in the rush and always had clear answers to all our questions. We are very happy that we literally drove the extra mile!!!I highly recommend David.Thank you


There is no other rating I can give but all 5's. I found...

5
JoAnn Dzubak on 02/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

There is no other rating I can give but all 5's. I found James to be a very forthright and authentic individual. He anticipated my needs and effectively meet them. At the end of the process, I left there feeling as though I made a friend and knowing that I can call upon him for follow up at any time.


Talk about service. Dealing with Gabriel was a dream. A...

5
dannyboynightlife on 02/24/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Talk about service. Dealing with Gabriel was a dream. A truly full service experience. He was able to accommodate my crazy scheduleand deliver the car to me. I will be sending all my friends and family to him. Thank you for a beautiful car. I'm loving my 5 series.


My husband and I went to the dealership to look for a car...

5
devong713 on 02/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I went to the dealership to look for a car to replace the BMW I was currently driving. We had not really decided to purchase at that point and wanted to see what was available. David was very helpful in showing us different models based on what we told him we were looking for. We very much liked that fact that David was not pressuring us but rather giving us information based on our needs. In the end he showed us the car we ended up purchasing. He was very flexible, friendly and knowledgable. We have worked with Ridgefield BMW in the past but this is our first purchase through them. I have to say we are thrilled with the car we ended up purchasing!


Exceptional sales experience at Ridgefield BMW. My...

5
CT2012X5 on 02/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Exceptional sales experience at Ridgefield BMW. My initial internet inquiry was responded to by Patrick in 10 minutes. Test drive appointment established in follow-up call. Vehicle out front waiting upon my arrival. Kelly provided superb orientation to vehicle, negotiated professionally, and deal was struck. Azi is the master of painless paperwork. Vehicle picked up next business day and prepped beautifully. Kelly spent one hour orienting me to vehicle and called next day to see if there were any questions. There are many BMW dealers in the area but this is by far the best. The new customer friendly showroom, service area, and hospitality lounge is the icing on the cake for this great organization.


I would recommend this dealership primarily because they...

5
osiecc on 02/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend this dealership primarily because they ( James, Azi Parvez,the Fin.Mgr.,and Ken, the Gen Mgr) all work as a team to make sure that you're absolutely comfortable and satisfied with your choice of vehicle. I felt no pressure throughout the process and wasn't subjected to the all too common sales tactics that I've encountered elsewhere. As a former very satisfied customer, I brought my daughter to your dealership, ONLY, when she expressed an interest in getting het first BMW! She ended up leasing a 328xdrive sedan which she absolutely loves! I was extremely impressed with the way James dealt with my daughter..guiding her through the purchasing options, trade-in procedure, and answering all her questions in an honest and straightforward manner. At this time, I was passively looking for a new vehicle and I asked James to "look"around for me. As I had very specific requirements, I wasn't too sure that he'd be able to find my dream vehicle....but in very short order he did and the rest is history as they say. My 328xdrive coupe with standard shift, my colors, and a fair price have, once again, made me a very satisfied returning customer. My purchase now makes us a three BMW family, and we all couldn't be happier. We'll all see you again, and thanks for everything!


BMW of Ridgefield provided excellent customer service. ...

5
jaynep on 02/06/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW of Ridgefield provided excellent customer service. The staff was very professional, very knowledgeable, and very friendly. They were extremely helpful in my search for a new car. They worked very hard to get me the best deal possible. Great experience!


Gabriel was professional and accomdating. He was able to...

4.8
paul ronca on 01/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Gabriel was professional and accomdating. He was able to deliver the car on a Saturday and delivered our plates/registraiton door to door the following monday!


I have purchased several cars over the years from BMW of...

5
PKulka on 01/30/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased several cars over the years from BMW of Ridgefield and specifically from Bob Mahoney. Bob is a pleasure to deal with, extremely knowledgeable on the product and in each case has made the purchase experience a pleasurable one.Bob truly understands the major decisions that go into buying a vehicle and has great customer service skills. He takes the time to answer any questions and truly cares to make sure you are satisfied.Thanks again for another great experience and you can be sure when it's time to replace another vehicle I will be back looking to work with Bob.Sincerely,Peter J. KulkaSouthbury CT.


The service was friendly. Bob really helped me getting a...

5
nejscovert on 01/29/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service was friendly. Bob really helped me getting a loan. I am extremely happy with Robert Mohoney . He was professional. I am happy . Thank you


BMW Ridgefield is top notch! They are pros at what they...

5
cvmmoc55 on 01/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW Ridgefield is top notch! They are pros at what they do and it shows. I have a beautiful car at a great price with amazing (and fast) service whenever needed. I will be a return customer, that's for sure!


I have nothing but great things to say about my...

5
matt g on 01/26/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have nothing but great things to say about my transaction today. This is my 12th automobile purchase/lease, my 7th BMW and my second transaction with Ridgefield BMW. Everything went as smooth as my client advisor Jason promised. I found Jason to be knowledgeable, very courteous, candid, which is a trait that I like, and answered all of my questions. Like always, I definitely did my homework before cutting this deal and, with Jason' assistance, it worked out better than I expected. This is the kind of experience that I expect from BMW and Jason delivered. I would have had no problem taking my business elsewhere if I was offered anything less. It wouldn't be the first time that I walked out of a dealership. Jason is a true professional.Avi, who went over all of the final numbers with and handled the paperwork for me was likewise a true professionaland very, very, very, very pleasant. 5 Stars!


BMW of Ridgefield was an awesome dealership to go to....

5
jml87448 on 01/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW of Ridgefield was an awesome dealership to go to. Everyone was nice and greeted me with a smile. David Q. was great to deal with. He asked me what I wanted in my car and did not try to sell me something I did not need. He was very knowledgeable about all the cars and was able to answer all my questions. He is the best cars salesman I have done business with. From top to bottom the dealership is very organized and know how important customer service is. They in my opinion The Dealership is one of the very best in the business.


We enjoyed working with David Quaglio. David greeted us...

5
CarlERohde on 01/25/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We enjoyed working with David Quaglio. David greeted us with warmth and an interest with regard to what we wanted and why we wanted it. His over-all demeanor was friendly and professional. He listened to us. He responded to our needs. (I use WE because the car was purchased and registered under my and my fiance's names.)Speaking of customer service - David showed great interest in our wants and our needs from the first moment we met. A great customer care advocate!From the moment we were introduced, David's entire focus was on OUR needs, what WE were looking for, why WE were interested in BMWs, what WE needed to be comfortable with our buying decision, etc.Because we were moving up from a Subaru to a BMW X3, we said we wanted a 2008 X3 with 40,000 to 60,000 miles. David showed us one. Then he said he had an X3 with less than 10,000 miles. We were immediately smitten and fell in love with the car. And the price was right!Our overall experience was outstanding. We will be buying another BMW (528 XI) within the month. And we will be buying it from David.David Quaglio worked with an eye on quality: Quality of product; quality of buying experience; quality of personalized delivery; and quality of follow-up.I am beyond impressed with David. You are very fortunate to have him at BMW Ridgefield. And we are fortunate to have purchased a BMW from David as well.Carl Rohde


Sevice was great Gabriel was a pleasure to work with ...

4.8
Fauc52 on 01/23/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Sevice was great Gabriel was a pleasure to work with The auto was priced fair in comparision to other dealers. Would highly recomend the dealership to others.


I had a very positive experience with Jack. He was very...

5
bagger29 on 01/22/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very positive experience with Jack. He was very professional and answered any questions we had. He took care of everything including picking me up from the train station on the day I picked up the car. I financed part of the purchase with BMW and their rate was very competitive. I would recommend BMW of Ridgefield and Jack.


I live within ten minutes of a BMW dealership. After...

5
teacherJill on 01/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live within ten minutes of a BMW dealership. After doing my homework, I decided to purchase a new BMW, the closest proximity dealership never even responded to my inquiries. Ridgefield did, set up appointment, test drive, ordering, financing and trade in. Jack Polman is truly a wonderful salesman, listening to your needs and did not let me settle for a car in the lot, we ordered to my specifications. I will be taking my service to this dealership too. Now my husband wants a BMW and we will be back to see Jack.


Great place with nice friendly staff and the quality of...

5
grexha on 01/13/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great place with nice friendly staff and the quality of cars is one of the best Ive seen. I would recommend this dealership and would be a returning customer if I decide trade my car in or just purchase a new one.


David was extremely polite, knowledgeable and willing to...

5
Stanton47 on 01/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David was extremely polite, knowledgeable and willing to work out a great deal for our new car purchase, both for the dealership and us. Thanks so much for an awesome, fun new X5!!Becky & Bill


James helped me from start to finish with the process of...

5
craigfrankenberg on 01/07/2012

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

James helped me from start to finish with the process of closing out the lease on my old BMW and the purchase of my new BMW.He was very knowledgable in all aspects of the sales process as well as being very friendly and easy to work with. We completed the entire transaction on the spot and I had my new car a few days later.I would recommend both James and BMW of Ridgefield.


I HAVE NEVER MET A MORE CURTEOUS AND KNOWLEGABLE...

5
lisadbar on 01/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I HAVE NEVER MET A MORE CURTEOUS AND KNOWLEGABLE STAFF-JAMES OUR SALESPERSON HAD COMPLETE KNOWLEDGE OF THE PRODUCT HE SELLS AND was AN ABSOLUTE PLEAsure to deal with-he went above and beyond anything i would ever expect from a salesperson-even giving me his personal cell phone number if i had any further questions after i got my car-i would highly recommend this dealership to anyone interested in a BMW-I have owned three other BMW's puchased at Mt Kisco and White Plains and these dealerships cannot come close to the quality of Ridgefield BMW. I live 10 minutes from Mt Kisco and a half an hour from ridgefield and will gladly make the commute to ridgefield for all further sales or servicing needs. Ken and Azi are also to be commenended -our dealing with them were also an absolute pleasure. -Elisa Di bari


James, happy new year !! I would like to thank you for...

5
sallauria on 01/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James, happy new year !! I would like to thank you for finding the X5d in the color and options I wanted the SUV is Great !! You were a pleasure to work with and a great person. I am a long time BMW owner and I have dealt with a few dealership and sales reps. And I can honestly say you go out of your way to take care of your customers Keep up the great work !! and have a prosperous New Year. Ps: cant wait to come to the new dealership !!


David Quaglio was extremely professional and provided...

5
sprokai on 01/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David Quaglio was extremely professional and provided excellent service throughout the entire purchasing experience. Dave was willing to put up with constantly changing configurations and the team worked tirelessly to find me my dream BMW. All at a price I never thought would be possible. I could not be happier.


I went to this dealership to look for my first BMW. I was...

5
Salag12 on 01/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to this dealership to look for my first BMW. I was introduced to James right away and he was very dedicated to finding exactly what I wanted and finding the best deal that could work for me. He was very friendly and an excellent sales associate. I would absolutely refer people to this dealership and especially to James.


Gabriel was a great sales rep to work with. I have...

5
Mark 06877 on 01/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gabriel was a great sales rep to work with. I have purchased many vehicles before and look forward to my next purchase with Gabriel again. I was online looking for another car, stopped in after work at 6pm, by 8 pm I was scheduled to pick up my car the next day. This was an absolutely seamless and professional experience from my original greeting to my drive off the lot.PS. I love my BMW!Thank you,Mark


BMW of Ridgefield was a pleasure to work with buying our...

5
wavetone on 01/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW of Ridgefield was a pleasure to work with buying our new BMW X50i. The salesman, Jack Polman is one of the best auto sales persons that we have ever experienced. Not only did the have they best prices around but his attention to detail and service was exceptional. We will continue to come back to Jack for our future BMW purchases.


I had a great experience since my first visit at BMW of...

5
CarlosRomero on 01/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience since my first visit at BMW of Ridgefield, even though they had closed for the day, David provide me key information and answered all my questions, so I didnt hesitated to go back next day.Usually you need to wait for a long period of time to finalize all the paper work and negotiations to get a new car, this time I was really surprised that everything went smooth, and it took around half of the time - in comparison to my previous new car acquisition.Overall, David Quaglio, demonstrated an extremely high level of customer service, knowledge, and professionalism, explaining the inner workings on the new BMW. He is really passionate about his job and the features of the BMWs.I highly recommend David; he was willing to go the extra mile and is truly "customer" focused.


Overall, I had a great experience at Ridgefield BMW, and...

5
Krit1702 on 01/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, I had a great experience at Ridgefield BMW, and this is why I have rated them with a 5. James was very friendly and very helpful. I knew that I loved the car right away, but James helped me feel comfortable with going ahead with the buy. I left with all of the knowledge and information that I needed because James and his team walked me through not only the financials, but how to use every button and every feature, to fully understand and be able to enjoy my new car!


I recently traded my 2004 BMW 545i for a 2007 BMW 550i...

5
Steve Ciukenda on 01/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently traded my 2004 BMW 545i for a 2007 BMW 550i from BMW of Ridgefield. My experience there was very pleasant. Even though the car I bought was used, when I received the car it looked like it came off of the showroom floor! All of the staff there are courteous, friendly and extremely knowlageable about the fine cars they are selling. I can't tell you how any times in the past that I have gone to other dealerships to which I know more about their product than they do! My sales associate Bob was a virtual encyclopedia about BMWs...it was GREAT! He called the next day to see if everything was up to my expectations...are you kidding? I haven't stopped smiling since I drove off the lot! Five stars to all the staff there! I'll coming be back!


We must've driven David crazy but he never let on! We...

4.8
hlylaw on 12/31/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We must've driven David crazy but he never let on! We love working with David. He is knowledgeable, friendly, and has a great sense of humor esp. as we kept him past closing- a couple times! He absolutely goes the extra mile every time. We also absolutely love working with Steve in service and trust his knowledge and suggestions on servicing the car. He can't pick sports teams but other than that he is fantastic to work with. Azi was great working with us on financing. KJ and his managers "made it happen" on both our purchases! We have no hesitation in highly recommending BMW of Ridgefield!!


David went above and beyond in helping me with a trade-in...

5
MLAndersen on 12/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David went above and beyond in helping me with a trade-in and purchase of a new 3 series BMW. He was very professional, courteous and knowledgeable, explaining the inner workings of the new iDrive with a joy that can only come from a fellow BMW owner. Although hesitant and skeptical about downsizing from a SUV to a sedan, David helped make the transition as painless, economical, and FUN as possible. Highly recommend the dealership and David Quaglio as the person to help you with your new BMW purchase.


this has been the best car buying experience i have ever...

5
sam1071 on 12/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

this has been the best car buying experience i have ever had. fast, to the point. no runarounds etc. the general manager and salesperson were first rate and took plenty of time to make me happy.


Ridgefield BMW has once again proven to be the premier...

5
emglanz on 12/23/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ridgefield BMW has once again proven to be the premier auto dealership in terms of service and attention. AS a repaeat customer I have and will again highly recommend them to others.


james made buying a new car easy. he then spent two...

5
tlibassi on 12/23/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

james made buying a new car easy. he then spent two hours with us walking through the car. also, when james was not available ken the sales manager stepped into help. i felt we were dealing with a small family owned dealership. I will definitely buy my next car at this dealership.


The reason for my visit was in response to an email that...

5
dorfan on 12/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The reason for my visit was in response to an email that an opportunity existed for the lease on my 2009 5 Series to be bought out. I visited the showroom and worked with David Quaglio who was very helpful. We were able to work out the lease on a 2012 5 Series with the arrnagements being satisfactory to both parties. I would recommend this dealer to anyone looking to purchase or lease a BMW.


It has been my experience over the past 40 or so years...

5
kf48g on 12/15/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It has been my experience over the past 40 or so years that buying a car is, at best tolerable. James managed to so raise the level of all of that and do it seamlessly and always with a smile. He worked to get Sue the car she wanted, at a reasonable price, helped her turn the lease car in, gave her advice all along the way to make the process run as smoothly as possible. He never pressured for an upsell but never failed to point out things that might be advantageous and always pointed out clearly what was going on. The true icing on the cake was the actual delivery process. Due to some scheduling issues, my wife was unable to get up to the dealer to pick it up. No worries, James came down to us to finish the delivery process. At no time did it ever seem like he was doing anything BUT answering questions and providing necessary information. He was patient, thorough and knowledgeable (quite the rare trio!!) When the garage door opener sync ran into a small snafu, he kept at it till it was done properly.That kind of service and attention to detail is a very big deal to us and remains the reason we come up there from Norwalk.


I had a fabulous experience with this dealership. They...

5
queensbeads on 12/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a fabulous experience with this dealership. They were attentive and met the price I was looking for. Jack Polman was very professional and responsive and took care of everything we needed. The entire process was as easy as could be. I highly recommend BMW of Ridgefield and Jack Polman specifically!


After 27 years of driving a company car, I decided to...

5
Dolly's car on 12/08/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After 27 years of driving a company car, I decided to take the plunge and treat myself to the car of my dreams. I live in NY, but was lured in to Ridgefield by an interesting lease opportunity I saw advertised. I had the good fortune to get David Quaglio as my salesman. I'm positive I drove David crazy, as the thought of finally having to buy a car was extremely daunting to me. David was patient, kind, and unbelievable helpful during the 4 hours I was there. I test drove several cars, but at the end of the day (1 hours past closing time), I still could not commit, and left.David spoke with his manager, called me 2 days later, and made me an offer I couldn't refuse....I still did. I researched BMW's on the internet, called everyone I knew who might know something about BMW's, and cars in general, went to other BMW dealerships, but came to my senses several days later. David, and Ridgefield made me an extraordinary deal. I now own the car 2 months, and could not be happier.I call David to ask for help on "little things" about the car, on many occasions, and each and every time he gives me the same attention as someone who has not yet bought a car. I can honestly tell you that David went above and beyond the call of duty for me on this purchase, and I feel confident that he will always be there for me should I need ANYTHING in the future.Now this is what a car salesman should be, trustworthy, kind and helpful!!


James was very professional and courteous. He is also...

5
staceydeangelis on 12/06/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James was very professional and courteous. He is also very informed about the product he is selling. I would refer James to any of my friends. And I love my car!!!


very friendly, no hassles, honest, helpful, easy to...

5
gr8fuldavemd on 11/29/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

very friendly, no hassles, honest, helpful, easy to communicate with my sales person. Car was ready when stated, treated very well, all questions answered, responsive...


Robert Mahoney is a professional salesperson who gets the...

5
jacoby on 11/24/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robert Mahoney is a professional salesperson who gets the job done. Robert was able to solve all problems from service to sales. He is the BEST! He listens to the buyers wants and needs and finds a fit. He makes the buying and servicing experience what a BMW experience should be. The main reason for giving BMW of Ridgefield our business is Robert Mahoney due to the fact that you may find a fair price any place, but you may not find this quality of an employee everywhere.


James was excellent and worked very hard to meet my...

5
MattBergantino on 11/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James was excellent and worked very hard to meet my needs/requests which was not easy. All in all very pleased with the experience, I ended up with an amazing car at a good price.


Jack Polman couldn't have been better to work with;...

5
Bergome on 11/22/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jack Polman couldn't have been better to work with; professional, personable and knowledgeable. Buying our BMW from Jack was a truly wonderful (and painless!) experience...


James Skarzenski was great to work, very professional and...

5
CarolKilllian on 11/21/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James Skarzenski was great to work, very professional and very helpful. Each person that I worked with was very informative and provided the best service.


I have spent the last year looking for the right...

5
bmw2012 on 11/21/2011

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have spent the last year looking for the right combination of car and dealership and have finally found it at BMW of Ridgefield. Working with Kelly was as straightforward and as enjoyable as a high maintenance customer like me could ever want! I found her personable, very knowledgeable, trustworthy and committed. I usually don't enjoy the car buying process (nor do I ever post reviews on line) but I now have a 'go to' dealership and couldn't be happier.


I was in the market for a new car. I had some ideas about...

5
GCrocker on 11/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a new car. I had some ideas about what I might like to have. I was also down sizing from two cars to one. I had a Mustang for performance, and a Saab for utility, economy and winter driving. I also had to have a car that looked great. After looking at Auddi, Merceedes, Infinity, VW I tried the BMW. The car filled all my expectations. All wheel drive makes it perfect for winter driving, twin turbos sure gives it performance, four doors and a big trunk makes it great for my trips to Maine, the navigation (new to me) is very interesting, I traded in my Saab and now I can sell my Mustang and just enjoy one car. I did not intend to buy a car that day but Jim made leasing a luxury car sound possible for me. I think I will have a long relationship with BMW of Ridgefield.The Rev.Cr, George Crocker


James is by far one of the most diligent and professional...

5
gocaptive on 11/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

James is by far one of the most diligent and professional sales professionals that I have worked with. He found exactly what we were looking for and his follow up was stellar. He gets customer relationship management to inside and out. I will not hesitate to send family and friends to him for future purchases. Thanks James!!


I came into the dealership for information on a BMW 335xi...

5
PatriciaH on 11/19/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came into the dealership for information on a BMW 335xi and was looking to replace my current 3 series. I went over all the information with James. I was not planning of making a purchase but he was so kind and gave me a great price that I didn't need to wait any longer. I love working with James because I never feel rushed. It's nice to feel good about buying a vehicle from someone I trust. May I add that James even drove to my house to put my plates on my new car. I bought a 2011 328xi because I didn't need the bigger engine which he explained to me. Saved me some money which was a plus.


BMW of Ridgefield is a class act. Very professional,...

5
tom from new canaan on 11/11/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW of Ridgefield is a class act. Very professional, competent and patient. Just bought a 2012 X5 and it was a pleasure to do business with them.....very fair and competitive. Can't wait for their beautiful new dealership building to open. The showroom and service area will be awesome. Would highly recommend this dealer to everyone. Tom from New Canaan.


Customer service exceeded my expectations in everyway....

5
marz5282 on 11/10/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Customer service exceeded my expectations in everyway. Pricing drew me to this dealership and the service will keep me coming back. This was by far my best vehicle purchasing experience.


I recently decided to upgrade my honda for a new luxury...

4.8
Aravindr on 11/07/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently decided to upgrade my honda for a new luxury car and was kind of on the fence between a BMW and an Audi. The BMW Ridgefield dealer showroom made my decision lot easier. James was my client advisor who was attentive to all of our needs, listened to us and surprisingly turned out to be more knowledgeable about the car than I had anticipated.He quickly helped us narrow down to a set of options that both my wife and I were looking for and gave us a good price for the trade in as well.I should mention that even though we were sold pretty much at the end of our discussions with James to go for the bmw, I still wanted to check out an Audi to compare. And, what a comparison it turned out to be. We returned back to BMW ridgefield same day to sign up for a new 328i xdrive.I tend to look at statements like 'we will take care of your needs, call me anytime' etc with a pinch of salt but James followed through on his commitments each time. I usually get a response from him on my emails in less than 10 min. He even called me back on a day that he was off, certainly felt good.After signing up, we worked with Azi to close out financials and he was great to work with. Azi is very pleasant, takes time to explain everything in detail and again follows up on every item be it on a phone call or email.Overall a great beginning, look forward to a consistent and similar experience going forward.


This is my overall impression of this dealer since my...

4.2
twelveup on 10/21/2011

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

This is my overall impression of this dealer since my order in 2008. Dealt with Bob Mahoney. He was enthusiastic, thoroughly knowledgable about his products and a pleasure to work with. At the time I ordered the car, I specified a sport package but asked that the wheels/tires be downgraded to the regular all seasons. Bob said this could be accomodated and we placed the order. Three months later the car arrived from Germany (after a really long EPA approval delay in Newark), but with the wrong wheels/tires. Bob was mortified with the error. They worked with me and eventually I bought a second set of deeply discounted wheels and put snows on them. Every time I've seen Bob since, he has apologized for the error three years ago. The service department is solid, and has continually improved over the time I've owned the vehicle. I don't remember the names of the service advisors well enough, but Steve, who I've dealt with most recently, is very courteous, professional and values his customer's time. Over the past year or so, the dash of my 2009 135i started to show the outline of the airbag on the passenger side. I no more than mentioned this in passing to Steve on a regular service visit. He said he'd look into it, then called to say they would replace the dash as a warranty item. I never expected that, because there was certainly nothing functionally wrong with the dashboard. Now my three year old car has a new dash. Most recently, on another regular service visit, I started to mention that the matte coating on my steering wheel had peeled off in a couple of spots. Steve stopped me midsentence and said he knew all about this problem, and would replace the steering wheel. I get my new wheel next week. Finally, as my car approaches the expiration of the warranty next year, Steve has shown me the schedule of upcoming service for my car so I can be sure to get the major brake service done under warranty, just before it expires. This is my first BMW, and I appreciate this service; I have not seen anything like it from the three Audi dealers I have dealt with in the past. The only negative... the wait for a service loaner has steadily increased over the past three years from a couple of days to a couple of weeks.


$32,990

Mileage: 19902

Color: Black

Transmission: 8-speed Automatic

Body Style: Sedan

City: Ridgefield, CT

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$40,990

Mileage: 29405

Color: Black

Transmission: 8 speed Automatic

Body Style: Sedan

City: Ridgefield, CT

Engine Type: 2L

$46,990

Mileage: 66430

Color: Black

Transmission: Automatic

Body Style: SUV

City: Ridgefield, CT

Engine Type: 5.7L V-Shaped 3UR-FE

Go to all dealer listings


® 2021 CARSDESK. All Rights Reserved.