BMW of Ocala

Great experience at Ocala BMW

My auto experience is extensive. Approaching 70 yrs of age and having sold retail and wholesale for 10 years I am knowledgeable of automobiles and the buying and selling process. My experience with BMW of Ocala was the best demonstration of how a car should be sold. The dealership is state of the art, lots of snacks, clean as clean can be, and the staff is very professional and customer oriented. My needs and requirements were the priority. The dealership provides technical experts to each each customer the use of the high tech features. The "Genuises" will tutor each customer from the basics through all the fine features of the high tech "stuff". The tutoring is individual and on the customers schedule. So each owner may schedule a session as needed....pretty cool. If you are shopping for a vehicle go to BMW of Ocala to see the way you should be treated.....watch them roll out the red carpet, be a good customer and do not settle for just any car....buy or lease "The Car"

Best and Most Exciting Car Buying Experience EVER!

We have been dealing with BMW of Ocala over the past couple of years now with their service department and have been very pleased with the attention given. It is also so nice to have the girls answer our phone calls "live" and offer to take a message instead of rushing us off to voice mail. Brent and "C" have met all of our expectations and have handled all of our concerns over that period. Our lease was up so we decided to go with BMW of Ocala to lease another --- a 328i this time. We met Frank Rebro several months ago and we can both attest to the fact that he is by far the best salesman we have ever dealt with. His product knowledge is second to none and his willingness to work with us sets him apart. My husband has been in sales for over 45 years and he knows when he is in the company of a good salesman. Frank was truly First Class in every way. We had our car built which came in sooner than expected --- we were pleased and excited about picking it up. All was normal as we signed the paperwork and then Frank said --- "Let's go and see your car." We were totally in awe of the treatment we received in unveiling our new car! Words cannot describe the attention given to us with this "white glove" treatment, the teamwork of the entire staff who were present, and the time taken to do what they did. What a wonderful experience --- one that we will never forget! In fact, each time we look at the car, we will think of this wonderful experience. If anyone is thinking of buying or leasing through this dealership, this is something to behold. BMW of Ocala -- you are the best and we look forward to working with you in the future!Richard and Nancie L.

No call back . Left 3 messages no response.

I had a few issues with this dealership . My first issue was buying a used car that broke down after 400 miles. The first day I drove the car home my left rear tire needed air. I didn't think anything of it. There was a huge nail in the tire of this certified used 650I .I was heading to the airport to pick up my son and the car started misfiring drive train malfunction. I traded my Mercedes for this broken mess of a car which I still regret today. I dropped the car off the repair was made I TOLD THEM TO KEEP THE CAR!!I didn't want an unreliable car. They took the car back at a 12 thousand dollar loss for me. I decided to lease a new car a 428I not a bad car but not what I traded my Mercedes for.I gave the dealership an honest review which was not up to Bob Watts Standards . So Bob decides to call my wife and give her Lip due to my review REALLY!! I called Bob and asked him why is he leaving my wife messages about my review. He told me he wasn't happy with my review. I explained why I did so he hung up on me. Very Professional Bob. I have a issue with my rim. I payed for rim protection called the dealership multiple times no call back. My wife also had her 320I replaced it was a lemon. After months of putting her through hell. Buying a car should be exciting not depressing I will never deal with this dealership again. Also the car I returned none of the repairs were reported to carfax. Whoever bought this car has no idea about the recent repairs. Very shady.

Best Car Buying Experience EVER!

I have bought many cars over the years and have a reputation of being anal regarding my toys (cars). I recently purchased a BMW M4 & my experience I was certainly given the royal treatment and they made me feel very special. Going forward they will certainly be my dealership of choice. I cannot thank them enough and the entire Team is awesome. Thank you so much. I couldn't be happier.

New SUV Trade two vehicals

Over the top experience, very professional staff and the best sales rep. A very fair trade in allowance and very well done training of all the X5s potential.

Best Car Buying Experience in 40 years

The entire staff at Ocala BMW did a wonderful job from start to finish. WE really appreciated the thoughtful way we were treated during the entire purchasing process. Our salesman, Lou Tatar, and all the rest of the team listened to us and provided one of the most responsive and pleasant car buying experiences we have ever had.

Used Car Purchase

I have purchased many cars over the years, the experience I had at this dealership was the best! The salesman,Joshua went above and beyond to help close the deal, and overall a very positive experience.Bill GallagherPalm Coast

Ultimate Dealer Experiance

I have been purchasing automobiles for over 30 years and finally I have found the ultimate dealership. The team at Ocala BMW is truly invested in make every customer experience extremely positive, from the personal greeting to the delivery of my auto, they did not miss a step. The way they present your car is BEST IN CLASS right down to the congratulation cake they give you at delivery. I would recommend that anyone in the market for a BWM or other fine automobile lines should visit their Ocala locations. They have a customer for life....

Awful

They lie about warranty products for used cars...be very careful about what extended warranty you buy...they will.yell.you it's platinum, but give you silver or gold. They don't activate the 90 day warranty they "include" when you purchase a car, so if something goes wrong, they don't want to help or they won't cover it unde the 90 day warranty. They will use delay tactics until the 90 day warranty is up so they don't have to deal with the issue. I am seeking legal advisor for this dealership lying on several occasions and not providing me the warranty I purchased. Lemon law attorney is working on this. I contacted the Better business bureau as well. Be careful with this dealer...or any Gettel branded dealership when buying used...they lie and won't fix problems with used cars they sell.

Will never shop here again.

I bought a used vehicle from them. The car was stalling before I left the parking lot. I was told to bring it to the Nissan dealer. They found the issue and fixed it. I paid the Nissan dealer and brought the receipt to BMW. That was three months ago. I have called numerous times about my money. Always told someone will be calling me back. Never happened. I have gone back three times with the same results. Last time the service manager told me I would have a check by the end of the week. That was in January. I went back yesterday and now they can't find the service order from Nissan. At this point I'm giving up. They can keep my $98. Will never buy another vehicle from this guys. Every single person there just lies. Salesman was very nice but the service department is awful.

Best car buying experience thus far!

After searching for weeks I finally found the perfectly optioned certified BMW that I was looking for. I called and spoke with Teri who sent me an excellent walk around video of the vehicle. I then spoke with Mike where he made it very easy and stress free to put together the numbers for the deal. After coming to a quick agreement on an excellent price, I let him know I would be there in 2 days to purchase the car as I was not local. 2 days later I showed up and the car was detailed to perfection sitting in the showroom with a sold sign with my name on it. I was then introduced to Frank Rebero, my official salesman. He was extremely knowledgable of the vehicle and the best salesman I've ever dealt with. Very laid back and willing to work his hardest for you. My experience kept getting better and better as the process went along. I was delivered a water bottle, fresh cookies on a plate, and offered some great pastries and coffee from the lounge. I forgot to mention how clean and well kept BMW in Ocala and its employees were. I was in and out very quickly with my new car. A few week later I received a custom creative thank you card from my salesman as well as follow up calls from a few different people to make sure I didn't have any question and that everything was going well. I purchase close to 2 cars a year and this was by far the best experience I have ever had. I hope to purchase my next BMW from BMW in Ocala. Thanks everyone!

My second auto from BMW of Ocala

Positively the best dealership ever dealt with!!!!!!!!!! Everyone I met at BMW of Ocala was very friendly and was willing to go out of their way to be helpful. and yes they are all well informed of their products.

Great Experience

Frank Rebro was our sales person and he was very good to work with. From the ordering of our new car to the delivery and final paperwork, the process flowed smoothly. There was never any pressure, just a willingness to help. All of the employees are very pleasant and accommodating. So far we are very satisfied and would recommend them.

Very dissapointed sold cpo with paint damage

What a shame two weeks ago I purchased a 2013 x 5 CPO and was thrilled with the welcome white glove gathering ,every body at the dealer was nice , today I noticed the driver side top fender has been repainted horribly showing shades of darker paint ,I drove over to the dealer and the general manager told me there is nothing wrong with the paint, really I was totally in shock he did not acknowledge the paint being repainted bad ,I will never buy another bmw cpo from Ocala bmw or any bmw dealer as these cars appear to being in an accident and car fax report doesn't show up because whoever did the repair did not report to insurance but bmw of Ocala shouldn't have sold car as a cpo being in great condition ,check out yelp reviews of this dealer horrible rating what a shame the sales rep was nice and the service reps are the best people to help you but the manager not helping leaves me disgusted with a bad experience after the sale

Day of delivery

The day of delivery was as memorable as I could have imagined. From the moment I walked in the door I was greeted like I was the most important person in the world at that moment. The entire day from the greeting to the white delivery was totally amazing. I have never experienced a day like that in my entire life of buying an car. Kudos to the entire staff at Porsche of Ocala!

Customer Service at it Best

BWM of Ocala knows Customer Service. I was very satisfied in every process one would expect when purchasing a vehicle. I made an on-line appointment to speak with one of their sales professionals, who kindly greeted me at the door. The "non-pressuring atmosphere to purchase won me over.

instance relief !!

The minute you walk into BMW of Ocala dealership the friendly environment automatically changes your mood, you're greeted instantly, have the door opened for you and the the advisors are eager to help you with your issue, there was never a time i was unsatisfied with the work done to my car or with any of the associates. Everyone works extremely hard to attend to any needs or wants you might have. need a ride locally somewhere while your car is being worked on? not a problem, they have a driver willing to take you to the mall, food and drinks if you're not already delighted with the selections that are already provided free for your convenience ( variety of starbucks coffee, water, juices and snacks ) always gives friendly follow up phone calls/ emails to see how everything is doing and ask if there is anything else they could possibly assist you with. The dealership is spotless and has comfortable furniture to relax while you wait. Overall i would recommend BMW to Ocala out of all the others i been serviced by. I feel the key to the success of this facility is based on the people who work there, they definitely strive for excellence!

New Friends - 2015

Extremely satisfied with the customer service, follow-up phone calls, and the courtesy extended in the purchase of our previously owned vehicle. Without question, we would highly recommend this quality dealership. The most important asset, of this dealership, is the people that work there!

Unexpected Excellence!

BMW of Ocala is the best BMW dealership in Central Florida by far! Courtesy, all promises fulfilled, easy to reach a mutually beneficial business. Will deal with them again, in spite of being located 100 miles from my home. It's worth the distance and time involved.

Trusted Partnership

Throughout the car buying process, Lou Tatar and the team at BMW of Ocala treated us to the ultimate car buying experience. We greatly appreciate all of the wonderful relationships we have been able to create with the staff. I would HIGHLY recommend, to anyone looking for a trusted partner when purchasing a vehicle, to put BMW of Ocala on the top of your list.

Great place to wait

I enjoyed waiting for my BMW to have its oil changed at this dealership. The dealer has gone out of its way to provide a wonderful atmosphere for customers to enjoy while waiting for any reason. I will wait again next time. Nice people to be around!

A Great Experience

We purchased our new BMW X5 with the help of Gerry Harrison. We have worked with him before and each time have been completely satisfied. He is very professional and an asset to the Ocala dealership.

great people to do buisness with.

I purchased a 2016 m3 from BMW of Ocala. I received my allocation/production number in a timely manner with the help of Darnell Riley with no problems...great guy. I was happy about that after hearing of others stories being given the runaround by other dealers. They also got my special order request done correctly, and Frank Rebro was a great help with getting my PCD scheduled. I received a decent discount off msrp to boot!

Does not do business ethically. Avoid

Avoid, they do not do business ethically. Was attempting to purchase a car for a relative and BMW of Ocala was the closest dealership. I've owned 4 BMW's in my life so this was not my first time, and I have a degree in finance so I know how leases work. Was looking at a 2015 model of which they had plenty in stock (and the 2016's are coming in), Edmunds and all sites indicate these are going close to invoice at this point. BMW USA is running a lease special (that assumes buying at MSRP!) for $4200 and 279/mo. Found a car on the lot that was $500 more that modeled on BMW - first quote was $5300 down and $425/mo. I asked for an explanation, our sales person went back into the finance office, and says "oh, we modeled for average credit, I apologize" and brings back another one for $345 a month. I ask why the discrepancy from what is on BMW USA and was lied to, and even followed up by email asking for an explanation of why they were not evening meeting BMW's offer and was not answered.Throw in a ridiculous $795 "pre delivery service fee" and $195 "electronic tag fee", and you can do better. We purchased at BMW of South Orlando and received straightforward and honest treatment. I'm amazed places that do business like this are still around.

What a pleasure!

From the moment I spoke with Frank Rebro and Teri Johnson I felt very comfortable and relieved knowing I have someone looking out for me. Unlike many other dealerships Frank and Teri always followed up, explained my best options in great detail and continued to work with me even though my schedule was challenging for us to connect at times. They handled the whole process very professionally and when Frank delivered my new vehicle I was again reminded what an outstanding professional he is. From the very first conversation until the delivery day the experience was the best anyone could hope for and I will make certain to recommend BMW of Ocala and Frank & Teri time and time again.

Great experience

Great sales person, Frank was very professional. He made the task of buying a new car a pleasant experience. This is the third new BMW we have purchased from Frank and this dealership.

Awesome,fantastic,wonderful,excellent and Fun

They don't come any better then this dealerships they kill you with kindness and snacks,Oh by the way Back in The Bronx I was known as Richie Snacks,kidding aside it was a great experience I'll be back in three years for another Thanks to all,Vincent. C, Dustin,dalton and Scott they weren't kidding when they call them Geniuses. Thank you again Rich & Mary Ann Vinelli

Friendly and knowledgable

We used this dealership for service on an older bmw. We were so pleased we decided to purchase our car from them. It was a pleasant experience with excellent customer service.

Awesome purchasing experience!!

John, Cheryl and Josh were great to work with. They worked well with me by phone and helped my decision making. I enjoyed the experience.

excellent

Return customer. Frank is great!!! I have had nothing but outstanding service. I would recommend BMW to all my friends. All staff are helpful and friendly. I am a BMW enthusiast for life!

Overall a Vey good experience

Everyone was knowledgable, friendly and service focused. You were made to feel special during the buying process. All employess went out of their way to support and communicate with you during the buying process. ViInny Monaco was a terrific salesman..He was very competent in every aspect of the selling experience. You wanted to but a car from him. Amed was an equally competent manager in every respect. It was clear he was the leader who drove the dealership culture. Very impressive. My only criticism was arriving at the purchase price and financing process was confusing. In part this was my fault as I should have taken more time to clarify and understand the cost and finance rate. The cost did not match True Value promise and I was told BMW uses a money rate versus and APR for financing. Is still don't know my APR and I will refinance if it's not competitive.

Excellent Experience Throughout Porsche Buying Process

My wife and I had never sat in a Porsche vehicle prior to our first visit to Porsche of Ocala. Our Sales Associate (SA) immediately put us at ease with his professional, polite, and friendly manner. He answered our questions without pressure. This attitude was maintained throughout the shopping, ordering, and delivery process, not only by our SA, but by all the representatives of this dealership. We thank the sales staff for making a tasteful video of the white glove delivery process. We highly recommend Porsche of Ocala and our SA Gerry Harrison.

Knowledgeable staff.

Very professional and courteous staff. I would recommend Porsche of Ocala for anyone looking to buy a high end vehicle. I ended up with a cayman GT4 and thoroughly enjoy it.

2014 Lexus IS250

Before we even arrived at the dealership we received excellent service! By far the most pleasurable car buying experience we have had!!! They stand by their word! Everything discussed on the phone, through text and email was exactly how things went. No hidden fees etc! Highly recommend this dealer to anyone in the market for a new or used car! Special thanks to Mike Keegan (sales manager) Darnell Riley (sales advisor) and Cheryl (Internet sales)!!!!!!

Service Department

I did not purchase my BMW X3 at the Ocala dealership, just move to Florida. I took it to have services for 2 year service. Made appointment and was told could not have loaner since such small dealership have to make appointment 2 weeks in advance for loaner. When I arrived at dealership was surprised at how big it was. When I arrived at 10 Was met by Celedenio Galloza. He took car said word call at 1 and give me update. Wen. I received no call went back at 1:30 to find he was at lunch. When he got back k at 2 they had not started on car yet. We finally got car back at 4 after he ask was I sure I wanted them to wash it.2 weeks later my brake light comes on that pads need replaced. Called Celedeno at 9:45 this morning to see if was safe to drive. It is now 3/45. No call back. My family member is looking for BMW, I cannot recommend this dealership. This is my second BMW and worst service and treatment I have ever had

perfect fit

Gerry Harrison went above and beyond to find the perfect for us. We are very picky about what we dont like and listened and took all that information in to find the perfect fit for us.

Delivery experience is excellent

They did insure that all the legal and new car prep procedures required during the purchase process were performed to perfection. The vehicle familiarization process was quite thorough.

Awesome!

My experience with Ocala BMW excellent all across the board. Everyone is ALWAYS friendly and helpful. My advisor Frank Rebro was very informative and anwered all my questions. Made me feel very comfortable. Best car buying experience I've had. I'm love love love my new BMW!!

Service at BMW at Ocala

Firstly, I did not purchase my BMW at Ocala. I have a 328i XDrive 2013 that I had purchased from NY. The first time I had a problem was with my navigation system and I approached Ray. They installed the latest navigation maps version at no cost to me. I highly recommend Brent and Ray for the service they offer and their friendliness and approach ability. I had a couple of manufacturing paint related defects later on in my car. Brent took care of it for me at no cost to me. Everyone here is friendly and very approachable. I highly recommend this dealership. You don't always get to work with a service manager (Brent) one on one, that too every time. I always had the opportunity to work with Brent with any issues in my car. If I stay in the area, I would buy my next BMW in Ocala.Vishal

BMW of Ocala, Florida

We bought our BMW from MidHudson BMW in NY. They always treated us very well. Wasn't sure about going to a dealer I didn't buy my car from and if we would be treated the same. I was, and am very pleased to be doing business with them. Thank You! Linda

I was dealing with Francisco Luciano to buy a loaner BMW...

I was dealing with Francisco Luciano to buy a loaner BMW car. He asked me for all my information as well as information about my trade-in VIN number and said he would get back to me in an hour. Did not hear from him in an hour nor in a day so I called him the next day and he said that he already sent the email (Lie) with the information and he will send it again (lie again). Have not received any email and he just made up some story about my trade in car. When asked for the car pictures he said they are on his cell phone and just needs to download and email them to me again (lie again). Have not heard back from him since then. I am not sure why he was not upfront in saying that he was busy and will get back to me once he has some time when you collect all this information from me I would expect an email back atleast. if this is Internet Sales customer service - then I am sorry to say but this dealership thrives on lying to customer.

This is our third time having Gloria as our salesperson. ...

This is our third time having Gloria as our salesperson. She is the at the top of her game. She tries her best to make you feel at home. Also, Gloria does not pressure you into buying a car, but instead she listens to your concerns. She proceeds when the customer is ready. I was very pleased with the BMW dealership of Ocala and I am will continue to spread the news about their professionalism.

We had a terrific experience working with Gerry to trade...

We had a terrific experience working with Gerry to trade in our old vehicle and working out a price on the new one. Service was exceptional, and extremely professional and we found the entire process to be superb

We had read the reviews here on DealerRater.com and all...

We had read the reviews here on DealerRater.com and all the comments pointed to Michael Grace as the man to see. We set an appointment and met with Michael to lease a new BMW. He spent the time with us and let us test drive 3 different types of BMW's to find the right one. Needless to say, we left that night with a 528i. Great experience, good hometown feel, everyone friendly. We look forward to a relationship of many years and cars. Thank you Michael for spending the time with us.

I HAD A VERY GOOD EXPERIENCE PURCHASING MY SECOND BMW 3....

I HAD A VERY GOOD EXPERIENCE PURCHASING MY SECOND BMW 3. MICHAEL GRACE SALES CONSULTANT IS VERY PROFESSIONAL AND HELPFUL. I DID'NT FEEL ANY PRESSURE ON THE DEALINGS.HIGHLY RECOMMENDED DEALER AND SALES CONSULTANT.THANK YOU.

Michael Grace was very informative and made the purchase...

Michael Grace was very informative and made the purchase of my certified pre-owned BMW a pleasent experience. After the purchase he was extremely helpful in showing me how everything worked. The service department was a pleasure to deal with and the work accomplished was done in a very timely fashion.

Mr. Grace was so helpful and nice, if I had problem he...

Mr. Grace was so helpful and nice, if I had problem he would always take the time to help me no matter when, if I showed up and he was'nt there he would make sure and call the next day to make I was taken care of

My Husband and I purchased a BMW Z4 this past Sunday at...

My Husband and I purchased a BMW Z4 this past Sunday at the BMW/ VW of Ocala Dealership. As we were looking at the car, a Salesman was working on another vehicle but stopped what he was doing to ask if anyone was helping us already. When we had told him no (he was actually the first one who approached us after we were there for a few minutes), he extended his hand and introduced himself as Michael Grace, asked if we had any questions as of yet...and when we said we didn't yet, he asked us if it was ok if he completed what he was doing, and he would be right back with us. Needless to say, in about five minutes he was back to help us out! Michael was with us from the beginning to the end of our purchase. He made our experience very pleasant, comfortable, and enjoyable! Not only does Michael have a strong work ethic and great customer service skills, he also is personable and my Husband and I really enjoyed this from Michael and your Dealership! I paid for my car in full, and the only "issue" was that it was missing the front BMW hood ornament. However, Michael ordered it from the Service Department the day of my purchase, and told me he would be in contact with me as to when I can expect it to arrive at the Dealership. He contacted me today via email to let me know it should be in by the end of the week. Again, excellent customer service! I will return to purchase future vehicles from him, and refer my friends and family based on my experience.Thank You,Dawn Bechtel

I think this is the best experience I have ever had when...

I think this is the best experience I have ever had when buying a new car. Michael Grace was a pleasure to deal with and he explained everything to us in a very clear way that we could understand.

I recently made my fourth BMW purchase. Working with...

I recently made my fourth BMW purchase. Working with Michael Grace was by far the best purchasing experience of a BMW I have had so far. He is very knowledgable and a pleasure to deal with. I never felt pressured to make a decision. His customer service is outstanding. Buying a new vehicle can be stressful , but Michael made it a pleasant experience. I am thrilled with my new BMW and equally thrilled with the customer service I received ! Thank you Michael !!

The sales rep was great to work with. He followed up and...

The sales rep was great to work with. He followed up and made us comfortable with our search. He was friendy but not pushy. We would use him again in a search for a car.

Michael Grace is very helpful and knowledgeable. He knows...

Michael Grace is very helpful and knowledgeable. He knows about buyers concerns and tries to approach from buyers perspective. His number one priority was customer and I am very impressed with that.Thanks Michael

We went to look for a used BMW convertible. We dealt...

We went to look for a used BMW convertible. We dealt with Michael Grace who found the perfect car for us at a great price. After the purchase we had a problem with the car and he arranged to get everything fixed overnite with no charge to us. I can't say enough good things about the dealership and about MichaelJerry PollockCudjoe Key,Florida

After leasing two BMW's over the past six years from BMW...

After leasing two BMW's over the past six years from BMW of Gainesville, I decided to buy. I designed the new 5 Series I wanted and made a fair offer to the Gainesville Dealership. However, on December 7, 2012 afer several days of negotiating, I became exhausted and shopped other dealerships, as I told them I would. I called BMW of Ocala and Michael Grace not only met my offer in 10 minutes over the phone, BUT was also able to throw in the Technology Package valued at $2,800! Michael secured the car that had been built for a Texas dealership and had it delivered to Ocala after it was shipped from Germany. The next day, I drove 40 miles from Gainesville to Ocala to sign a contract and found Michael Grace to be a very professional, efficient and honest salesman. Plus, he kindly stayed in contact over the next several weeks regarding the arrival of my new car. I took delivery of the beautiful new 5 Series from the showroom floor on December 28, 2012 and can not say enough nice things about Michael Grace and everyone I came into contact with over the past several weeks at BMW of Ocala. The Finance Director, Jacques Malfi and Business Manager, Michael Stachowicz were also friendly and knowledgeable and promptly returned my phone calls, if I had to leave a message. I was delighted with the gifts my salesman gave me of a BMW umbrella and BMW coffee mug along with my new BMW key chain and filling my car with bottles of water, leaving me to feel I had received the Royal Treatment. I thought maybe it was because I purchased instead of leasing. However, those gifts are apparently the normal course of business for leases and purchases at BMW of Ocala! My salesman, Michael Grace and BMW of Ocala Dealership are Exceptional, as well as my experience.

Even though this was my first experience in buying a car,...

Even though this was my first experience in buying a car, I already knew what to expect (from what my dad had told me): the bargaining process would be long, and probably pretty intense by the end. But this experience surprised us both, as the negotiations were seamless. Our first counter-offer was accepted, and we got an absolutely fantastic offer on the car. Sure, they tried to sell us a special paint coat and they did mention a couple of higher-priced cars. But of course they're going to do that: it's just good strategy. What was impressive here was that it didn't feel like they were being pushy at all. I'll definitely have to make sure my expectations aren't too high next time a buy a car, because I highly doubt my experience will be better than it was this time.

My goal for placing the comments under the service...

My goal for placing the comments under the service section of the dealership section is hopefully for improved service from the dealership. I have been deeply disappointed in servicing of our BMW at our local BMW Dealership BWM of Ocala. Had this only happened once, I would have let it slide as a one-time experience. The 2008 BMW 318i replaced our 1998 Mercedes Benz E320 4-Matic, 10 years old and just past 44,000 miles and still ran beautifully. Since we had owned BMWs vehicles in the past when living in the Washington DC/Alexandria VA area, the two choices considered for replacement car were either Mercedes Benz or BMW. We loved the new BMW 328i hard-top convertible because it handles and runs beautifully. The inclusion of the 4 year/40,000 mile service was not a selling point since based on past experience the service department at the dealership would see us once a year for the annual servicing based on the fact he hardly puts on 3,000-3,500 miles per year. Unless anything was to happen unexpectedly to require non-scheduled service, which has not on this vehicle. The car was brought to BMW of Ocala yearly based on the limited amount of mileage we put on the vehicle. Here is the history of the 4 service calls for annual/routine servicing which was included with the purchase of the new 318i Convertible.First Servicing April, 2009Annual servicing was done and we brought the car home and parked it in our garage. Next day backed out and saw oil all over the floor of the garage. Phoned dealership and drove (40 mins. and 27 miles each way by the way) the car back to them to examine. Was informed by the service advisor that there was no problem, but that the vehicle has an underbody pan/panel that was not removed and when the oil was drained it ran on this pan and thus when we drove/parked the oil sloshed out. I stated how disappointment I was since to me it showed a lack of either following BMW protocols or BMW was lacking in how the vehicle was designed with this panel to allow proper servicing of the oil. Went home and cleaned up the oil.Second Servicing March, 2010We brought the car and I reminded the service representative of our experience last year and hoped that the problem would not be repeated and thus require a return trip. Everything went well and no oil was seen on either or garage floor or anywhere else we parked the vehicle. Third Servicing March, 2011I was out of town and my partner brought the car for the annual servicing. He didnt state anything, nor should he have obviously, about our first year experience since the second year went without a complaint. The car was brought home and parked in the garage and I arrived back home from business a few days later. Day after I arrived home (March 22, 2011) he takes the car out and I go to drive my car which is parked in the garage next to his and notice a large oil slick where his car was parked in the front middle area on the garage floor. At this point, I didnt rush to any judgments since anything might happen. After repeated phone calls to the service department to talk to an advisor, I call the main number again and asked for the service manager. Mr. Brent Gusfason came on the phone and I explained what I had found and past experience to him, but again stated calmly that it could be anything. Mr. Gusfason offered to send an employee to pick up the car from our home, but I stated I would rather bring him the car first thing in the morning myself. So on the following day we went back and short answer the problem was the same as our first year service problem. Mr. Gusfason came out and apologized and explained he was just brought into the dealership to work on service and other issues with the new owners of the dealership. Drove home and cleaned up the oil again from the garage floor.Fourth Servicing February, 2012We brought the car and reminded the service representative of past problems. Everything went well and no oil was seen on either or garage floor or anywhere else we parked the vehicle. This beautiful and expensive vehicle has been serviced with a lower quality and personal satisfaction compared to all of our past and current vehicles (Chevrolet, Honda, Cadillac, Mercedes and GMC). I subscribe to a lot of the car magazines; Automotive News, Automotive Weekly, Motor Trend, Car & Driver, Automobile and Hemmings, which all rave about the style and handling of the BMW 3-Series. I cannot disagree with their reviews, but I dont have a positive thing to say about the servicing of my BMW with two out of the four being negative 50% - being poor quality rating.

Service was marvelous, customer care was outstanding, our...

Service was marvelous, customer care was outstanding, our BMW runs amazing thanks to Michael, he knew what we had in mind and was able to get us a great deal.

Fantastic dealership and salesman Ron was the best, would...

Fantastic dealership and salesman Ron was the best, would recomment to all my freinds and family, staff very freindly and manager met all of our wishes!!!

I recently purchased a new BMW x5 35i Premium (2013). My...

I recently purchased a new BMW x5 35i Premium (2013). My salesman was Michael Grace. I was very impressed with his knowledge and how helpful he was in the process of my decision to buy a BMW. I came into the dealership knowing that I wanted a BMW and he helped me make the choice of the x5. I had done a lot of research as far as different options and model types. I knew I wanted the x5 and after Michael explained all the options and took me for a ride, I knew I wanted the premium. This is my first BMW and I plan to keep it for many years to come. Michael was very thorough in explaining all the "bells and whistles" of my new BMW. So much so, that I was totally comfortable driving it off the lot on my own. He is a great salesman and a true asset to the dealership.Caroline Painter

This dealer resolved all issues with me and I recind all...

This dealer resolved all issues with me and I recind all negativety about them. It was a misunderstanding and lack of communication.Cooler heads prevailed.

I have to say I am Very impressed with these Two Men and...

I have to say I am Very impressed with these Two Men and The Manager of this Dealership. I have purchached many cars in my life and I do have to say they were the best. I Drove the cars I ask thousands of questions looked and looked and never felt rushed or that I was a bother. When I decided what car i wanted Everything went so somthly. And I drove home in My new BMW. So excited. I Qualified For my BMW though work Visalus. When you reach a leadership level they pay you to Drive a BMW great bonus. I have new leaders coming up in my busines and will be sure I send them to this dealer and these two men. I had been to two other dealers in north Fl and treated as if I was a bother so needless to say I thank Ron and lou for there time and caring. And too bad for the other dealers who could have had my business if only they treated me like BMW of Ocala did. it was 1 1/2 hours each way and worth every min of my valued time. Whit employees like this you will have great success sincerly Joseph and Linda Ruwe of Live Oak Fl.

Jerry Harrison is a very friendly and knowledgable person...

Jerry Harrison is a very friendly and knowledgable person whom I have and will continue to recommend to family and friends. He always returned my phone calls in a prompt manner and even after I had brought my BMW he has continued to be concerned and helpful. At no time did I feel pressured in anyway but always treated courteously.Also the service department has been very accommodating and concerned about my satisfaction with their service.I thank you for the opportunity to give my opinion.Signed Marianne Reeves

While traveling from St. Petersburg to Amelia Island we...

While traveling from St. Petersburg to Amelia Island we experienced a chime and "Low Oil Level" warning. Stopping immediately we checked the oil (low!), added the quart we carry and were directed to BMW of Ocala. When we advised Robert of our problem he took the car, had the oil level verified then the car was put on the rack to check for leaks. Thankfully there was no issues and the car was returned to us with the statement "Of course there's no charge". Several things became very apparent about this dealership. First, they treated us as people, not an opportunity in that they didn't see us as a chance for a fast dollar. This shows respect for the person and the car. Second, they reassured us it was safe to continue. Third, Dennis in the parts department advised that, if a problem did arise, we would be in good hands if we contacted the BMW dealer in Jacksonville.Based on the treatment we've received and as a payback for their extraordinary service I've told BMW of Ocala that will pass our experience on to the BMW CCA and BMWNA. We will also be buying our parts from BMW of Ocala for our 525i and our Z-3.

This is a small, but very efficient dealership. The...

This is a small, but very efficient dealership. The personnel are not only friendly, but knowledgeable. Even though I did not purchase my automobile from this dealership, they have treated me with equal respect. I'm looking forward to years of pleasant association.

Rob is the best :) he and tony are always helpful and...

Rob is the best :) he and tony are always helpful and always get my problems fixed right away. They are very.friendly and have the beat custmer service I have ever received from any car dealership! They have had to order parts for my car all the way from germany and everytime they had it here in a matter of days.

Gerry Harrison- BMW Client Advisor is the person to meet...

Gerry Harrison- BMW Client Advisor is the person to meet for a great purchase experience at BMW of Ocala. Gerry is thorough and approached my sale with great care and sincerity. Gerry makes you feel as if you were his friend for many years. He returns calls timely, and follows up as promise. What more can you ask for when buying a car.Jon Boam is the Finance person to chat with. Jon will never give up until he gets the best finance percentage and bank that will fit your circumstance. - Thanks Jon!Anthony Girgus - BMW Service Consultant - Tony gives your visit special attention. His 110% customer service is impeccable which somehow reminds you that you are truly driving "The Ultimate Driving Machine."Thank you all!