Lied, took advance and sold the car to someone else
Lied, took advance and sold the car to someone else. After agreeing to price and taking the deposit, the sales person calls back to say that we found a problem and this car cannot be sold as certified. Another sales associate confirmed that they took an advance for a higher sale price. Very unethical, lied and unprofessional.
This place is awesome! Just bought my 5th Beamer there today and Mark the GM treated me like a King along with Milton and Nick! Great Dealership!
The Best Auto Purchase Experience We've Ever Had
My husband and I just recently purchased a used vehicle from Justin at BMW of Newport and it was hands down the easiest, most stress free auto purchase we have ever had. Justin was honest, knowledgeable, and extremely accommodating - overall, a pleasure to work with! We would highly recommend him (and the dealership) to anyone looking to purchase a vehicle. You will be happy you did!
Brought the car to me!
I contact this dealership regarding a 2012 BMW X5. They actually drove it down to their Johnston Honda dealership for me to have a look and take it for a test drive. I truly appreciated this as I did not have time to make the trip to Newport.
I traveled from Boston to work with them (and avoid the Boston area BMW dealers). A smaller dealership that provides personal attention and is helpful without being pushy.
We were very pleased with our experience. Justin was professional and efficient. We received great service from start to finish and would recommend Justin and BMW of Newport to anyone looking to purchase a BMW!
Newport's Finest Sales Team
Sometimes second chances are absolutely worth it. Justin Moniz provided the ultimate client experience. Justin is an exemplary client advisor. His demeanor is calm and professional. He understood what I needed and helped me close on my purchase with ease. No hassle, no gamesjust flawless interaction! Justin took care of everything before I thought to ask. He is very knowledgeable and thorough. James Costakos was friendly and efficient with the financials. Call them the dream team and DO call them for exceptional service. Fantastic experience guys...thank you!
Gem of a dealership in Newport, RI
I can't recommend this place highly enough! Traveling from Boston, I was very pleased to find my car here back in April. BMW of Newport maintains a wide range of excellent used cars at very competitive pricing. A place like this will often fly under the radar as the masses flock to bigger or nearer dealerships, but my experience here was far superior to the rest. Thanks to the help and expertise of Justin Moniz and Bo St.Angelo, the transaction was a breeze. Justin went above and beyond when he volunteered to drive us directly to the DMV because I required Massachusetts plates and would have been late for work otherwise. They're quite easily the best!
Leased a 328D Sport Wagon from Justin Moniz - perfection
This is our third purchase with BMW of Newport. The cars are perfect, but it is all about the customer experience. As a 61 year old CEO of my own firm I understand service and I am pretty good at recognizing talent. Justin Moniz is smart, serious, knowledgeable about his product, is calm and thorough and has the sales chops to make your interaction at BMW of Newport very pleasant. He is the real deal. No pressure, he let the vehicle do all the talking. He handled the transaction from start to finish. And to Top it off, it was his "day off" and was the last guy to leave the floor. Perfection.
This dealership was over 1 hour and a half away and we still went and was great process. Milton was great and very easy to work with! Recommend highly!!!!
I have worked with a lot of dealers and believe me when I say this is an Amazing team and great honest guys! I had Simon Costakos as my advisor, very friendly and resourceful. He came in on his day off to help us. During the test drive he and the BMW genius Nick Beeckman let me truly test drive the car with no pressure. They had all the information I needed or acquired all the answers I needed. When it got to pricing Michael Richard the sale manager once again was very resourceful. Tried every which way possible to find us money through programs and rebates. Unfortunately we were not able to come to a price on a BMW x5m (Difference Off about 5K). But I would recommend these men to anyone!
This is my 4th BMW and the first time purchasing from BMW of Newport. I've used them for service and they have always done a great job. During a service visit I struck up a conversation with Jim Costakos. While I wasn't ready to pull the trigger then he gave me his card and asked that I give him the opportunity to sell me a car when the time came.When I was ready I shopped at least 5 other dealers and got a pretty good offer from a large delearship in MA. I promised Jim that I would give him a shot so I emailed him to let him know that I would be making a purchase.Since Jim is now in Finance he had Justin Moniz reach out to me.I dealt with Justin from start to finish and he did an excellent job. Special ordered the exact car I wanted and got it for an unbelievable price. Good communication from Justin and he followed my numerous instructions to a T. Great experience and come to think of it one of the easiest new car purchases in quite some time. I definitely thank them for their time and putting together a great deal.
This is my 4th BMW lease, as always smooth sailing at BMW of Newport and I love my new car... Justin was great to work with as was Jimmy and Nick. Thanks team!
Great overall service and sales BMW family friends
Been working with BMW Newport for the passed 25 years, great service department and sales department. Always willing to go the extra mile to make my family feel welcome and provide the best BMW experience possible. Milton Rogers are sales representative is a long time friends and great community member. John Tyler the head of the services department is the best in the business making my family and friends extra welcome.
Great! Love this Dealership!
This is my second BMW purchase -- great car, I will always drive a BMW!! Justin was great to work with, and very professional. I received a fair price on the car, and everyone involved (in the dealership) was extremely courteous and helpful!
New car purchase
Justin Moniz was an absolute pleasure to work with! I'm on my third BMW, with the last two being from BMW of Newport. Justin was extremely professional and courteous, and made himself available at all times to answer any questions I had throughout the process. As a female, he made me feel valued as a customer and was extremly attentive and accommodating. I would highly recommended Justin to anyone in the market for a BMW!!! 10 plus stars!
A terrific experience from start to finish !
Justin made the purchase of my 4th BMW a real pleasure. We exchanged several emails and phone calls before I actually met him. When I arrived, the vehicle we had spoke about was out front and ready for my consideration. Justin was super patient explaining the differences between the two vehicles I was considering. When my decision was made, the negotiation was low key with no pressure. Nikole in the finance department, was a delight and very helpful with optional features for the vehicle. I picked up my new car the day before Thanksgiving and Justin has followed up several times. Exceptional customer service.
My recent purchase
Your Client Advisor Justin Moniz recently sold me a new BMW and my experience with the process was very satisfylng.Justin was very effective in his initial approach,product knowledge,and ability to satisfy my specific requirements. He also followed up on all outstanding items to my satisfaction. As a result I continue to be very comfortable with your organization. Colin MacGillivray
Best dealership to work with
Justin was our sales associate and he was great! He made sure everything we needed was completely taken care of and made the process of picking up the car a breeze. They are currently going through construction and you would never be able to tell with their professionalism and assistance. Highly recommend and ask for Justin.
Justin Moniz was knowledgeable and patient in building the exact car that I wanted. I was then pleasantly surprised at how quickly I received it. In addition to being knowledgeable and patient, Justin was also conscientious, trusting, and very professional. Never had such a smooth sailing car buying experience.
Dealing with BMW Newport was a pleasure. We showed up close to closing time to inquire about a test drive and we were fortunate Jon Lehane greeted us and assisted us from the test drive though the purchase, and beyond!! We had a few questions about the workings of our BMW once we got it home, and Jon seemed happy to help us with anything he could. Top notch, no pressure, car buying experience thanks to Jon Lehane!!
My experiences at BMW Newport just keep getting better. Blake Stangohr was wonderful to deal with from beginning to end. He is extremely knowledgeable about all the models I test drove and was patient with me during my decision making. There are plenty of auto dealers closer to me but I prefer doing business at BMW Newport because of their team. Rich Anger runs a great dealership. Loving my new 5 series!!! Thank you!! Mindy Caito
Top notch client service and technical knowledge
This is the third BMW from Justin. Incredible service and attention to detail. Authentic and great guy who clearly wants to best fit for his clients. Nicholas was awesome too. Super knowledge about the car. Patient and informative.
Both Jonathan Lehane and Michael Richard were very professional and we purchased our vehicle that same day we went to BMW of Newport. They gave us all the information that we needed and very happy with the service. Definitely a great dealership to work with.
Flawless Purchase of a New 3-series
I recently purchased my second BMW 3-series. I reached out to BMW of Newport by telephone and was initially connected with Justin Moniz. I explained that I was interested in custom ordering a new 3-series and had already picked out all of the specifications. After sending Justin an email with a list of the options I was interested in, Justin promptly called me back to let me know what he could sell me the car for. I had mentioned that I was not interested in the typical back and forth on pricing and requested their best price upfront. Justin came back with a very fair offer. I ended the call with a plan to meet him at the dealership to finalize the deal.Our first meeting was a very positive experience. We very quickly came to terms on a fair trade-in value for my old 3-series, and within less than an hour, I had left the dealership and the deal was done. No haggling. No deception. No bait and switch. Just a simple, straightforward sales process. Ive purchased or helped friends and family purchase many cars in the past, and this was by far the best sales process I have ever been involved in.One of the toughest aspects of ordering a car is what came next the wait! At our initial meeting, Justin estimated delivery within 6-8 weeks, which I thought was kind of aggressive. Dealers typically pad the wait times in order to look better when the car comes in early. Within a half hour after leaving, Justin called to confirm the order had been placed and was slated for production. This was awesome no time wasted. I took delivery of the car 51 days (about 7 weeks) after the order was placed which was precisely within the estimated timeframe. During the wait, Justin patiently responded to my email requests for updates in production and delivery status.As anticipated, delivery was as flawless as the rest of the process. I spent no more than 20 minutes signing paperwork and finalizing payment. Following the paperwork, Justins colleague Nick Beeckman (the BMW Genius) provided me with an in-depth tour of every feature of my new car. Since my last 3-series was 9 years old, it was great to get a detailed tutorial of all the new features. We spent about an hour and a half going over everything. Even though Justin didnt need to be around for any of the delivery process, he checked in with me at every step of the way to ensure everything was just right.I would highly recommend BMW of Newport and Justin Moniz to anyone considering the purchase of a new BMW. He made the process simple. When the time comes to purchase my next car, there is no question as to who I will see.
Worked primarily with Mark Tortolani. Third car I've bought from him. I will buy all my cars in future from Mark. Top notch dealership that always exceeds expectations.
Extremely helpful and willing to please my specific needs
This was the first time that I dealt with this particular BMW dealership. I found the entire experience very enjoyable and the low stress since everyone I dealt with made the process easy. I found that my particular salesperson was an excellent listener as to what I was looking for in a vehicle and was able to show me a model that I did not initially consider. Blake really went out of his way to research various options to locate a vehicle closest to what I specified and spent a great deal of time with me. Despite my hectic schedule, he easily accommodated my phone calls in the evening. I am very appreciative and felt valued as a customer. I definitely would refer someone to this dealership and specifically to Blake Stangohr.
Easy joyful experience
This is my second lease with BMW Newport and with dealing with Justin Moniz. My experience with Justin was wonderful the first time so I was very happy to deal with him again! No pressure just facts. He took his time explaining how everything in the vehicle worked and was extremely knowledgable. Nikole in finance was also very professional and very friendly and patient. When I returned one week later to pick up paperwork I had the additional pleasure of having Nick explain some of the different features of the car. He was so calm and knowledgable. What a team! Love my new BMW!
Justin was great to work with. He went into great detail with what he knew about the car and when asked a question he did not hesitate to answer. He was fun to work with and made sure the expirence went as smooth as possible. He made buying a car easy. The employees at the dealership were great too. The lady at the desk was very friendly when you walked in and when you called in. She was great!
It was an absolute pleasure working with John Lehane. He was knowledgable and friendly, and did not use high-pressure sales tactics. As a woman, I have had several negative experiences with salesmen who are condescending and do not listen. John is neither of these, and it seems like BMW of Newport would not tolerate any of their salespeople behaving that way. I highly recommend John to anyone looking to purchase a BMW--he has just the right combination of enthusiasm and expertise.
Extremly knowledgeable about all things BMW
NO pressure....Justin is the expert on all things BMW, no high pressure and he took his time with me. I live closer to the Inskip dealership and would have gone there, however living so close and stopping in there numerous times, I was NEVER approached by a sales rep. Even though most of the time i was just looking. My first time at BMW of Newport I was just looking as well. But Justin approached me and was very low key and pointed out a lot of BMW info to me. So, when I was finally ready to Lease, I went to see Justin....The best sales rep around !!
STAY AWAY HORRIBLE SERVICE DEPARTMENT!!!
THIS IS THE MOST UNPROFESSIONAL PLACE TO SERVICE YOU VEHICLE. THEY MAKE AN APPOINTMENT FOR YOU AND THEN TAKE 2 TO 3 DAYS TO EVEN LOOK AT IT AFTER YOUR APPOINTMENT. THEY MAKE EXCUSES FOR EVERYTHING, THEY NEVERY RETURN CALLS OR EMAILS. WHAT THE VEHICLE GOES IN FOR SERVICE FOR SOMETHING ELSE ALWAYS COMES OUT BROKEN. ITS LIKE THEY HAVE 18 YEAR OLD HIGH SCHOOL DROP OUTS THAT WORK THERE. THEY GIVE YOU YOUR VEHICLE BACK DAMAGED AND THEN TRY TO SAY IT COME INTO SERVICE LIKE THAT, WHEN I HAD PROOF IT DID NOT. TOOK FOREVER FOR THEM TO FIX WHAT THEY DAMAGED AND IT CAME OUT LIKE CRAP. I WOULD NEVER SERVICE MY VEHICLE HERE AND WOULD ADVISE ANY NEW OR EXISTING CUSTOMER TO WATCH OUT. THE SERVICE MANAGER JOHN IS SO LAZY AND NEVER GETS ANYTHING DONE AND LIES TO ALL THE CUSTOMERS. STAY FAR AWAY FROM THIS DEALERSHIP NOTHING BUT ISSUES, VEHICLE NEVER BEING LOOKED AT AND YOU GETTING YOUR CAR BACK DAMAGED
I just recently purchased a 2016 X3. It was my 2nd car with BMW. I had such a great experience first time around and got great advice, so it was a no-brainer that I would return to the same dealership with the same sales associate, Mark Tortolani, and get another BMW. Mark remembered everything I liked from my first purchase, stayed in touch with me after the purchase, so when it came time to get a new car, it was such an easy, convenient, and no stress experience. I have recommended family and friends who don't even live in the area to come to this dealership.
I returned to Newport for another BMW because of the fantastic service provided on all levels. They care for my BMW like it was third own. Courtesy pick up and delivery when serviced is key because of my busy schedule. They went out and found the car I wanted and made the terms reasonable. Will be buying my next car there.
Buying a car can be pretty intimidating....
But these guys made it easy :-). As I told Jonathan, I did not look forward to the car buying experience. I never wanted to replace my pre-loved 2003 BMW but a pothole made that necessary. Bruce, Jonathan and Michael were great to deal with and I would definitely recommend them to my friends. Take your time with the financing information. There is a lot to go through and it's easy to sign too quickly.
Amazing Customer Service and Experience
Wow! I am amazed by the service I experience at BMW of Newport. Jon Lehane and his team gave me a phenomenal experience and presented an even greater vehicle. This has truly been a dream come true! BMW of Newport goes above and beyond for their customers. I am recommending all of my friends here!
Drove my 2016 X5 home today and it was the culmination of an easy and comfortable experience especially going thhrough the sales process with Justin, the paperwork process with Bruce and the informative training session on the new X5 with the resident Genius, Nick.Justin was especially helpfu from our first phone conversationl and is to be commended for his friendliness, patience, professionalism and product knowledge.This is my second BMW purchase from BMW of Newport. My previous purchase and service experiences were key factors in my decision to return.
Excellent service...and more importantly, follow through.
Fantastic service across the board from sales (Justin), finance (Nicole), and service (Paul). From initial visit through driving away, the experience was fantastic; including the follow up activities that were promised and delivered.
Many thanks to Jon
Buying a new car from BMW of Newport was a delightful experience because our salesperson Jon Lehane was so friendly, knowledgable, flexible, and efficient. We visited the dealership, test drove two cars, spoke with a technician, negotiated price, and drove away with our new car in a matter of days. Jon was always at the end of the telephone to answer questions and made time for us whenever we wanted to speak in person. I feel confident we are in just as good hands going forward now that we have graduated from customers to owners.
Great dealership to do business with
These guys (and gals) go above and beyond to ensure a pleasurable experience. I just bought my second car from Mark Tortolani because of his expertise and willingness to do what it takes to make a fair deal. Thanks again Mark! The service department deserves mention as well-- my service coordinator Jeff and tech Drew are another reason I am a repeat customer at BMW of Newport.
What a pleasure!
I just picked up my fourth BMW 3 series leased vehicle. After an unpleasant experience at another dealership, Ive leased my last three vehicles from BMW of Newport. All transactions have been trouble-free and fair. My last two leases have been handled by Justin Moniz, a capable and personable salesman, who just happened to call us and advise us of a special early buy-out program. Our entire transaction was handled by phone in an easy, professional and pressure-free manner. Delivery was even more satisfactory. Justin was very knowledgeable and did a great job explaining the vehicles many features. Thanks for such a positive experience!
First BMW X1
Justin was very professional, helpful, and kind. I am confident that I can call him up or visit the dealership with questions at any time. BMW of Newport has an inviting show room. I am so excited about my X1!
Mark Tortolani went out of way to make the buying process easy & fair. Texting me when he was on his day off, making sure I was picked up from the train station etc. He went the extra mile for me.
First Bmw purchase
Great, low stress experience from start to finish. John was extremely professional and patient with the whole process. I would definitely return to this dealership in the future.
First BMW "
Great experience !Jon & Mark provided excellent service , this was such a pleasure to work with e everyone at this Dealership .... I look forward to my next Bmw .. Only at Newport BMW Anne www.thehaircircuit.com Love .. X5 .. The best SUV
Just purchased a m3 from Jon Lehane! Great service and experience. I recommend coming to see Jon if your looking to purchase a new vehicle!
Unlike any other dealership
Being a younger couple, my boyfriend and I have had poor experiences with several other dealerships locally, finding ourselves ignored, pre-judged, and prejudiced. Fearing the same treatment, we opted to visit BMW of Newport when it was closed, so we could browse in peace. As fate would have it, we ran into Mark there in a chance encounter. The immediate service he offered us was a breath of fresh air. He was beyond accommodating in all manners and made our whole transaction seamless. We couldn't be happier. He truly went above and beyond any expectation we could have. We had the pleasure of dealing with his colleague Bruce as well who is as equally welcoming and friendly. We highly recommend this dealership.
Straightforward, informative, went extra mile
From my initial call in where I was connected with Mark Tortolani, I received clear information and liked what I heard, so visited the dealership and had a good experience there. I bought a previously owned BMW and it was delivered as I had asked. There was some logistics required when I picked up the car and Mark personally went out of his way to make it work to my convenience--I appreciated that. Several others (Nick, Michael, Nicole) also helped put it all together for me.
Positive Car buying Experience!
I worked with Mark Tortolani for the second time and everything went smoothly again. No nonsense...I got the car I wanted at the price I wanted to pay. The car was delivered on time and perfectly.
Mark Tortolani Puts the Customer First!
My wife and I purchased a BMW Sedan from Marl Tortolani at BMW of Newport last week. We had found a potential car beforehand online and visited Mark at BMW to check it out in person. We had never met or worked with Mark prior to this encounter. Throughout the process of examining, test driving, and negotiating our actual purchase of the car, Mark was extremely informative, helpful, and patient with our many questions. He worked VERY hard for us in trying to get us exactly what we wanted and truly tried every possible avenue to address OUR requirements. Mark truly "put the customer first" throughout our very pleasant experience. By the time we returned to the dealership to pick up our now-purchased car at a later date, it was no surprise to us to see that Mark had dropped by the dealership, even on his day off, and made sure we were sent off properly and happy. He has our very strong recommendation. Thanks, Mark! Also wonderful experience getting a car orientation lesson from Nick Beeckman. During our time actually picking up the car to take it home, Nick covered the workings of the car literally from bumper to bumper (right down to programming my wife's phone to work in the car and even the garage door opener!). He answered every question we had in a remarkably patient and informative manner. Best orientation I have ever had!
I have dealt with many different dealers and dealerships over the course of my driving history. Mark Tortolani and BMW of Newport were absolutely fantastic. Mark went above and beyond to help get me into the vehicle that I wanted and at a comfortable place for me. I have never dealt with a sales person that worked so hard to help me find the vehicle that I loved. From the test drive to signing the paperwork it was a good experience. Mark was so responsive and worked tirelessly to provide me with all the information and options that were available to me. He has continued to answer my questions with the same speed even after I brought the car home!
This dealership was deceitful from day one. Recently traded my BMW for a Mercedes due to not wanting to deal with this dealership ever again. Horrible experience.
Best car buying experience yet!
Seeing Mark at BMW of Newport was the best thing that could have happened to me. He's not your typical salesman with all the pitches and games. Gets straight to the point with numbers and has you out of there quickly. I recommend speaking to Mark if your thinking of buying a BMW he'll be honest with you and you know exactly where you stand. Great experience!
1st class and no pressure experience!
Had a great experience at BMW of Newport. From the quick internet based response from Bruce to Mark going above and beyond during my buying experience to Rich working hard to close the deal I had a great experience for my first BMW purchase. A real first class dealership with regular guys making you feel comfortable during the whole process. Wasn't planning on walking away with an awesome 428 xi convertible last Saturday but from the moment I saw it I was knew this car was going to be mind. Had a good experience with my Infinity G37s convertible but this dealership had a different feel from the Infinity dealership I was dealing with. Mark was awesome during the whole process . Nikole was also very helpful from the paperwork side of things and very informative.
FANTASTIC DEALERSHIP & PRODUCT
I bought a brand new 2015 BMW 228i x-drive coupe. I emailed the dealership on a Thursday night and set up an appointment for 9 a.m. on Saturday. Bruce Grabert greeted us courteously, spoke a little about the brand (I had never driven one before). He then introduced us to our salesman, James Costakos, who knows everything there is to know about these vehicles and was just beyond pleasant to work with. We spoke to Tom Vincent, who also was great to speak with. After I test drove the vehicle, I knew I was going to buy it. These cars are really that nice. I'm still stunned that a 4 cylinder can perform like a 6. So, then we negotiated a price for the car and our trade with James and Michael Richard, with none of that in and out silliness of "Let me go talk to my manager." We all sat in the office and spoke. The deal was transparent. I had determined before I went to the dealership what the number was that I could afford and that goal was reached. Then we finished up the paperwork with Nicole, who was just as nice as everyone else. I left with my beautiful new car that day and couldn't be happier with the vehicle and the way I was treated at this dealership. I can't say enough about the staff, the dealership, and the car itself. The whole transaction exceeded my expectations. If you want a new car, go here first...
An Outstanding Car Buying Experience
We just purchased a 2015 BMW X5 (our 3rd BMW owned, 2nd X5) from Mark Tortolani at BMW Newport and the entire car buying experience was phenomenal. Mark was exceptional to work with from the moment we walked through the doors. He presented us with honest, knowledgeable professionalism that immediately put our minds at ease. He and Tom Vincent worked very hard to find us the right X5 at the right price, and made the entire process fun and very stress free. We got a great offer that put us into a great X5 and we are 100% satisfied with our new BMW!!If you are looking to purchase a BMW, without a doubt stop by and visit Mark and the team at Newport BMW. You can absolutely rest assured they will take care of you and put into your perfect vehicle.
I worked with Mark Tortolani and he was wonderful. He listened to my needs and found the perfect car for me. I would not have found this car without him and I feel like I got a great deal on a car that will last me for several years.
Very Positive Car Buying Experience
All 4 of my X5 vehicles have been purchased at BMW of Newport and this is the second time working with Mark Tortolani. Mark is a smart, honest sales person who makes the car buying experience fun and less stressful! He sees the entire process through and makes sure that you are 100% happy. We appreciate his open communication and responsiveness.It was also a great experience working with Tom on locating the X5 with the features I wanted. He provided options and in the end I got what I was looking for. The finance process and delivery were just a great. Nicole was thorough and organized, which made for a quick and easy finance experience. The professional delivery with Nick was unparalleled! He went over every detail and ensured that his explanation was clear. I am very happy with my new X5 and it has a lot to do with the buying experience at BMW of Newport. Thank you to all of those in involved!
Worked with Mark Tortolani for over a 4 week period while searching for various X 5 Diesels. Mark was the most direct, honest guy I had spoken with. He was always professional and caring. He keep hisd word and made the Deal happen as agreed. Delivery was prompt, Car was detailed to perfection, located inside the Showroom which was very thoughtful. Nicholas gave a great presentation of the cars extraordinary features.The whole delivery process was exceptional. I look forward to doing business with BMW of Newport in the future.
Purchased a Certified Pre Owned 2012 BMW
BMW Newport worked hard to get our business and were very customer oriented. There was no high pressure, just polite staff, clean facility and very good values. Our salesman, Nicholas Beekman , was very meticulous in explaining all the features of our car, he even assisted in programming the " I Drive " .
Purchased a 2015 BMW at Newport BMW. I was very reluctant to leave another dealer that I had extensive experience with in the past. I was impressed with the manner in which I was treated from start to finish. Justin Moniz was knowledgable, and well spoken. Very easy and professional experience from Justin in Sales, as well as Tom, Nick, Mike, all the way through financing with Nicole.Great job by all involved,
I have bought several cars in my life and this was by far the best experience I had. Justin was both professional and knowledgeable. He was able to answer all of my questions. Justin was not "pushy" at all. He was there when I needed him but did not harass me with multiple phone calls. He was able to give us a fair market price for our X1 without making us feel like we were crazy for asking. We also had a great experience with Nick, the BMW Genius. He took his time and explained all the options in the car. Nick knows his stuff and is able to explain it to those who don't. Finally, we had a good experience with Nicole in financing. She worked with us to get the best rate and a payment we could afford. The entire team was very professional and friendly. I would definitely recommend this dealership. Thank you for a great experience.
This was my first vehicle purchase from BMW of Newport, and I'm glad to say that I was pleasantly surprised at how easy they made the car buying experience to be. Mark Tortolani was always forthright and honest with me every stay of the way, all while being very patient as I evaluated different X5 configuration options, all the way down to the financing. He, as well as Rich Anger, really did a fantastic job of making everything simple to understand, in the end, when it came down to purchasing the perfect X5 that I had ordered. I couldn't be happier with the purchase, as well as all of the fine folks at BMW of Newport that made it possible.
Lease 435 MSport
What a fantastic experience from start to finish with BMW. Mark Tortolani was clear and responsive from the onset. Rich Anger handled the deal with no hiccups as he deliver a fair price without the unpleasantries of negotiating back and forth which is far too common. Justin Moniz did an excellent job of handling the pickup and gave me a thorough explanation of all the cars features and unique bell and whistles. I would highly recommend BMW and all the aforementioned individuals as this was by far the smoothest transaction I've experienced.
A consistently delightful experience!
I have purchased two vehicles from BMW of Newport, a 2013 X5 off the lot and a 2015 X5 that I factory ordered. Both experiences were unparalleled in terms of customer service, efficiency, value for price, and overall experience. There are several BMW dealers much closer than the two hour drive to Newport, but the sales experience at BMW of Newport is that exceptional. Both Mark Tortolani and Rich Anger served our every need with professionalism and empathy, resulting in a great outcome with a great BMW that is exactly what fits us best.
Excellent sales and service team.
Lisa and I have purchased two vehicles from BMW of Newport and this is the first time we have worked with Mark Tortolani. We were undecided on colors and options and we spent a considerable amount of time at the dealership making decisions. Mark Tortolani supported us the entire time and "Ultimately" got us into a stock vehicle which was the best decision in the end. Mark worked tirelessly and created a great experience for us. Thank you Mark. Our thanks to Rich Anger for his patience and support and our thanks to Nicole, who went the extra mile to secure us a better finance rate. This dealership is top notch for sales and service and that is why we return time and again. Thanks to everyone at BMW of Newport.
Excellent Customer Care
We are very pleased with BMW of Newport. Justin Moniz our salesperson went above and beyond to help us with the purchase of our BMW 580i. Justin is very patient and never "pushy" with us. I would recommend this dealership to anyone.
Condecending and unprofessional grossly mismanged team
I met with JAMES COSTAKOS who works in DELEARSHIP SALES . When the management team found out I was previously working with BMW in Warwick they refused to show me the car or allow me to drive it .The vehicle was a 2011 3 series convertible. I was asked if I wanted to sit in the car and put the seat belt on by Mr. Costakos. I was told I could not drive the vehicle because I was not buying it , he also stated he had another costumer who was interested in this car. I tried to explain, I simply needed to find another vehicle that has proper functioning seat belts. My current vehicle is 2013 BMW 328 Sedan I purchaced this car NEW from BMW of Newport this car has a seatbelt malfunction and the seat belt locks with out notice. BMW has agreed to trade the car in. BMW of Warwick has replaced the belt 3 times. Mr.Costakos stated he would not work with BMW of Warwick and would not sell a car wholesale to this dealership. I would like to state that at NO time was BMW of Newport asked to sell a vehicle wholesale , I needed to see where the seat belt was located on the seat and if it was a vehicle that would be a fit for me . I have 4 herniated disc in my neck and when the seat belt locks it causes a flare up in my medical condition this has been an ongoing issue with my current car ... The location of the seatbelt is behind the seat and when it is pulled it locks and doesn't release. I needed a vehicle that has the seat belt on the seat and the 3 series convertible is the only vehicle made by BMW that I have been able to locate with that design option.I would like to say that I have NEVER been treated so disrespectfully by a sales person in my life . I purchased my last two BMW 3 series New from this Newport dealership and never witness such profession misconduct by any other sales individual.
If you like your paint, don't get your car washed here
I went into the dealer today to get a 2nd stage brake light malfunction error checked out. Turns out they think it was the brake force bulb so they replaced it, if it comes back might need to replace the lamp assembly..But that's the good part of the story. They did a free wash when they were done with the car. I went out to put my bag in the trunk, and i noticed tons of sideways scratches in the trunk, bumper lip, rear side panels, doors, hood. It was a pretty sunny day here in New England so you could see everything quite clearly. There were parts that were worse (denser scratching) than others, and you can tell they used a wash mitt that was dirty and they were not cleanly rinsing it. Just flopping it back into the same dirt/grime that was coming off the car. Really? Who trains these guys.I went back into the service manager, and he was on the phone. But asked if i had a problem with the car, and I said yah they scratched the xxxx out of the car.... Then he threw off an attitude, and said well i can't just drop everything. I never said too! Someone else overheard and grabbed the detailing manager and brought him over after a few minutes of waiting.Then the detailing manager comes over, and I let him know the details of what I was mad about. The car was still dirty and the entire car had a bad amount of scratching from a bad wash. We went out to the car and instantly you can tell the car was scratched up, you could see every line since the sun was out blaring on the black sapphire metallic paint. Best part is one side of the car, and wheels were like half-assed cleaned. I guess no light's in their shop I basically flipped out on him since this is unacceptable in a few words, while he tried to diffuse the situation. Ultimately, I really never want them to touch it again. But they have to fix the scratches as it is a complete mess and lazy workmanship. They are responsible for messing it up, and they have to fix it. He also insisted that they have someone properly wash the car before I leave. Although I was pretty hesitant on this, I let them take it and clean it up. Obviously knowing that I'm pissed and I'm actually going to look at the car!While I was waiting the detailing manager pulled the kid out that did the xxxxxx job, and everyone else in the department to show them the poor job that they produced and to highlight the neglect. He sent the kid home that day, and told me he got a warning if he does it again he'll get fired.. I also scheduled an appointment in a week to have them really detail the car to remove the scratches. Hopefully that will be the end of my story.
All three employees, Justin, Peter, and Nick, were very helpful and very congenial teaching me more about my 2014 BMW i3 w/ Range Extender. I visited BMW of Newport this afternoon to charge the power battery of my electric car. If these three BMW employees lived in New Haven, and if I wasn't retired, I'd hire them at my company! Great job guys! And, Thanks again!
This was my first new car and I had a very good experience! Mr. Moniz was the seller I dealt with at bmw of Newport and I'm glad. Justin wasn't 'pushy' like most sellers are. He also could answer any questions I had and worked with me to make this an easy buying experience. I love my new car and my next car will be another bmw. The staff is very professional and the dealership is one of the best I've seen. I would highly suggest bmw of Newport to anyone looking for a new car.
The Only Place to go in Rhode Island!
This is the second time that I have worked with Mark Tortolani in purchasing/leasing a BMW.He is polite, easy to deal with and a very hard worker. He worked diligently with my husband in nailing down a deal we felt comfortable with. I appreciated his honesty and pleasant demeanor.I am also really fond of the service department. They take the car in right away and i never feel like I have been ripped off. They keep in contact while the car is being serviced and prioritize the needs of the automobile.Thank you to everyone at BMW Newport. I recommend it to everyone and will keep coming back!
Mark Tortolani of BMW of Newport is Tops in His Field!
Mark Tortolani is professional and knowledgeable and always puts his customer first! This is the second purchase we've made from Mark in the last 18 months and I can not praise him enough. We would work with Mark again without hesitation and highly recommend him to anyone in the market for a new or pre-owned car or even if you are just starting the process and not sure which direction you want to go. Mark never uses pressure tactics and makes the entire process painless and positive. Thank you, Mark for another great experience.
Great sales experience
I recently worked with Justin Moniz at BMW Newport and had an excellent experience. He went above and beyond to work with me and get me the information I was looking for, when I wanted it. Our first contact was over the phone (I called because I had some questions about a specific car's interior and options), and he out of respect for my time he offered to check the car and get back to me. What I didn't expect was that he actually took the car out to a clear section of the parking lot and did a quick video of the car, addressing all of the areas that I had asked about in his video. This is an example of exceeding the customer's expectations and creating a great experience. That effort not only saved me a trip to the dealership, but it showed respect for what I wanted and for the process being no-pressure, all service. Great work!
Great experience at Bmw of Newport
Mark Tortolani was a tremendous help with my interest in finding a bmw that suits me. He is honest, smart, and really lead me the right direction to my purchase of my 3 series bmw . I am very satisfied with my purchase, and with the help from all of the employees at BMW of Newport !
Superier Servive and Buying Experience
I've been a long time customer of BMW of Newport. My experience has been nothing less than outstanding for sales and service, and my recent purchase was no exception. This is the second time I have worked with Mark to acquire a new vehicle. His knowledge of BMW's, professionalism, and attention to detail are beyond compare. He understood my needs and what I was looking for and made certain that I got the best deal. Also, he made sure the complete process ran smoothly and effortlessly. Because of the dealerships and Mark's commitment, I would recommend without hesitation that anyone looking to get a BMW that they go to the BEST BMW dealership in RI and work with Mark.
BMW Newport - Honest, down to earth guys
After dealing with a few MA based BMW dealers and having negative experiences trying to purchase a new car. I found these guys online, and called them for more information on a car I've been seeking. I spoke with a nice guy named Blake, who was a very helpful salesman that wanted to put the effort in. He offered to let us show up 15 minutes prior to their closing to come by and look at the elusive M235i that I have been seeking for months. Blake and his team stuck around and closed the deal and it was one of my best experiences with a dealer. These guys are incredible, and if your seriously considering a BMW and live in the RI,CT, or MA area, you should give Blake a call at Newport BMW, and you will not be disappointed. They will take care of you!
Best Experience Ever
I had inquired about a car on line from Audi and the overall experience was awful starting on line. I i went for a test drive and the experience was terrible. The sales person was no help!When i contacted BMW Newport on line Mark was quick to respond and answer any and all of my questions in detail. Mark treated me with respect which was not the case with Audi. I work in retail and my schedule is hectic and Mark was more than willing to accommodate my needs. He also offered to bring the car to me!! I made it to BMW Newport and met Mark he was personable and a pleasure to work with. He clearly loves his work and believes in the product he sells. Needless to say i purchased my BMW and i am thrilled. I will be sure to recommend Mark to anyone looking for a car. BMW Newport made my experience and Mark made it better you have a customer for life he is a keeper! Thanks Mark!Sincerely,Marybeth Fletcher
Our car buying experience at BMW Newport was our best ever. The entire staff was always very attentive and courteous in every way.Blake, our Sales Advisor was very knowledgeable, conscientious and helpful. He was always responsive to our questions and worked very hard to help us build the best car to meet our needs. He accomplished this in a non pressured way. Through his diligence he was able to deliver our newly built car in a shorter than expected period of time. We would highly recommend him when looking to purchase a car.In addition Nick spent a great deal of time explaining all the car's technology and took care to make sure we understood all the details and Chris made the financial paperwork uneventful.We would highly recommend BMW Newport to all our family and friends.Donna & Bernie Pfeiffer
Purchase of BMW X1 Mark Tortolani salesman
I recently purchased a 2015 BMW X1 and Mark Tortolani was the salesman. Mark listened to what I was looking for and didn't try to sell me what was in the lot. He located the exact specifications I was looking for and I had the vehicle the next day.i had two vehicles to trade in which can be complicated. After negotiations, I felt we were given a great deal. Mark was very attentive, listened to what was important to me. He was easy to deal with.I would highly recommend Mark Tortolani and BMW Newport. He made the process work seamlessly. This is the Fifth vehicle I have purchased from BMW Newport.Michelle Pattie
Easy, Great Experience!
Mark Tortolani was extremely easy and enjoyable to work with and very knowledgeable of the BMW vehicles and products. I actually live in Virginia, but enjoyed working with him so much that I made the trip to Newport to purchase my new X3. This was the easiest car buying experience I've had to date. In fact, the experience was so easy that I basically purchased the car over text messages. I highly recommend BMW of Newport and Mark Tortolani.
BMW of Newport to the rescue !
Last Saturday afternoon, I was visiting Newport, many, many miles from my home in Connecticut, when I had the misfortune of driving over a 1/4 " bolt which went straight into the front tire on my brand new BMW X3. I had to return to Connecticut that night, and service departments everywhere were about to close for the weekend. I started to panic. First I called the local Goodyear dealer. They didn't have the tire, and it would take a few days to get one. I started to sweat. Think....Think...who would have the tire? I grabbed my Iphone and called BMW of Newport and spoke to John in the service department. They had the tire, and even though their service department was due to close for the weekend soon, they were happy to squeeze me in. Yahoo !!!!!!Thank you!!! When I got there, John brought me upstairs to their comfortable waiting area and even made me a cup of fresh latte. He had me back on the road in a jiffy. Thank you John, and BMW of Newport !!!
I feel I need to mention that I very seldom provide a review....however I feel because of the "exceptional" attention that was given to my wife and I, it needed to be mentioned! I have purchased many vehicles in my life and I never had such an "exceptional" experience!Outstanding!!!
Great customer experience
We purchased my 2015 X3 from Bruce... Utilizing Tom as the manager. I'll start off by saying we originally had purchased from them at a different dealer and they were so good we followed them to Newport. We picked up our car via the Performance Car Delivery program in SC. An underutilized program that is absolutely awesome. Bruce setup everything so it went off without a hitch. Both Bruce and Tom have all the great attributes you'll likely read on this website. However, what truly sets them apart is the overall customer experience. The relationship they create with you makes you realize they truly enjoy BMW. As BMW enthusiasts, we wanted to develop a good repoirte as I'm sure this won't be our last one and I feel like with Bruce and Tom, we have. So... If the customer relationship is an important piece of your buying experience, BUY HERE! It's worth the drive.
Wonderful, Simplistic, and Attentive Experience
BMW of Newport made the search for a car as easy as possible. All staff members I encountered were very friendly, knowledgeable, and helpful. Blake worked very hard to get me the car I wanted at a price I didn't even have to think twice about. This is a place I know I can call at any time if I need anything for my car and it's nice to know I can trust that.
Outstanding Overal Experience with Personal Attention
When I started working with Mark, I was in contact with 3 other dealerships in the area. Immediately on our first conversation, I came away impressed. He told me about why he chose to sell cars as a career; he told me about his love for cars; and he told me that he too had been a BMW customer at one point so he understands how I may be feeling.Since that time, every conversation with him was open and honest. He did everything in his power to make this buying experience the most positive I have ever had. He even exchanged text messages as late as 11:30 one night trying to work with me on the different financial options.When he got the car from a dealership, he even went around to take pictures of it because he knew my wife was out of town and would be excited to see the pictures. Throughout I felt as though he and I were in this deal together.When I took my wife in to close the deal and pick up the car, she was impressed with not only Impressed with Mark's attention to detail and service, but with the service provided by all of the staff. We were all very happy with the experience and would be happy to recommend it to any other person.
Great experience and Bruce was fantastic!
I was blown away on product knowledge and willingness to get us into a BMW. Our sales associate was fantastic friendly and enthusiastic a real professional from start to finish. We will be back!
Comments re outstanding dealership
The dealership is well organized andcustomer friendly. Mark Tortolaniwas very easy to work with regardingour purchase of the 2014 BMW 535iX. He answered our questions and if he was not sure he immediatelyfound out. At no time did he try to gloss over anything. We would dealwith him again. The other personnelthat we were in contact with were clearly professional and reasonable.Rich, the general manager, is clearlya quality individual.
I would definitely recommend the dealership to anyone looking to purchase a BMW. They are very professional, courteous and not pushy at all like some of the other dealerships I worked with in the past.
It does not get better than this!
I recently traded in my 2011 328xi and brought home a new 2014 328xd. I had originally planned on buying the 2011 at lease end but Mark Tortolani pointed out the significant economic benefits of the new diesel-powered 328 and effectively demonstrated its remarkable driving characteristics. It was not easy saying good-bye to the silky-smooth inline six but this new car is simply amazing: somewhat larger, great performer, loaded with advanced technology and about 25% less per mile to own and operate. Mark did a superb job of staying on top of me so I did not miss out on the May specials, paid close attention to all the details of the trade and the financing and worked tirelessly to hit the deadlines. I appreciate his professionalism and recommend both him, his manager Mike Richard and BMW of Newport without hesitation.
My experience at BMW Newport was uncomparable in respect...
My experience at BMW Newport was uncomparable in respect to other local dealers across RI. Mark worked so hard to find the car we wanted to fit our budget. Not to mention how patient and knowledgable he was about everything to do with BMW products. Rich the GM and Bill were also a pleasure to work with. I would 100% recommend BMW of Newport to my loved ones ( I actually already have ) ! Never again will we go to Inskip !! Thank you so much
Blake was an absolute pleasure to work with! He is...
Blake was an absolute pleasure to work with! He is professional, patient, and very understanding to customers needs and wants. He goes above and beyond to make sure all his customers are 100% satisfied. He is not a pushy salesperson, and because of that, my husband and I had a very pleasurable experience. I would highly recommend Blake to my family and friends. Job well done!
They were selling me a BMW 320i but they weren't...
They were selling me a BMW 320i but they weren't pushing me. After driving it, Blake Stangohr engaged me in a low-key negotiation that quickly was on a path to a successful purchase, trade-in at top dollar and suitable payments over an agreeable period of time. He was attentive to my low-tech background and showed how easy it is-and it is easy- to use the tools available for comfort and vehicle information. (I'm a trip computer freak and reset the thing frequently. Radio stations are now preset;bluetooth does the hands-free telephone thing and all this was set up by the savvy folks at the dealership-like pairing up my cell phone to the vehicle equipment and transmission capabilities. I actually WANT to go back and see them for coffee and chatter about Red Sox baseball. It was a new-truly new dealer experience. And it was all good.
Mark Tortolani was a pleasure to work with. He was...
Mark Tortolani was a pleasure to work with. He was extremely knowledgeable about the cars and also very enthusiastic about them! We would definitely return to BMW of Newport for our next purchase and would certainly choose to do business with Mark again.
Mark was enthusiastic about the car he was selling and...
Mark was enthusiastic about the car he was selling and also was realistic with respect to cost and our expectations of that cost. He did his best to make sure the deal was a fair one and when we got home after buying the car we felt that we were driving exactly what we had dreamed about. I am almost certainly going to Mark for my next deal and will actively seek him out before going there,
This is my third purchase from this dealership and by far...
This is my third purchase from this dealership and by far this has been the best experience I have had buying a new car. My salesman Mark Tortolani is the best I have ever dealt with. Courteous, knowledgeable and extremely helpful. 5 stars to him and the dealership.
Milton Rogers has worked with members in my family...
Milton Rogers has worked with members in my family selling and leasing BMW for many years. He is attentive to detail, courteous, knowledgeable , and strives to make a deal work for all parties. Milton is the most honest and down to earth car dealer I have ever worked with. Each time that I have come to pick up my new car, Milton has everything in order to finalize the deal. He follows up on phone calls to see if everything about the car is in order and returns my phone calls and emails immediately when I have any questions. A customer of Milton couldn't ask for more. He is the best guy to work with in buying or leasing a car from BMW of Newport.
Mark was great he spent the time with us explaining the...
Mark was great he spent the time with us explaining the features. I will go back to him to by my next car. He has been great after the sale as well answering all our questions.
We went to BMW of Newport after almost a year of...
We went to BMW of Newport after almost a year of searching for the perfect BMW Z4 3.5i. We were fortunate to meet Milton Rogers and he worked tirelessly to earn our business. Milton was professional and courteous every step of the way. He made the negotiation a conversation not an argument and was very straight forward about what he could do and what he could not, and I must say it was very refreshing to be dealt with in such a straight forward manner. He is a sale professional with a great deal of experience and tenure at this dealership and that factored into our decision as to where we would purchase our Z4. Oh, and I guess i really have to mention one last thing. I am so glad I never even once heard the phrase "Let me check with my sales manager"................hallelujah! In summary fantastic BMW - excellent dealership and a top notch sales pro who knows the cars and how to earn your trust................Overall 100%Thanks Bob & Ana Munroe
Very satisfied with this dealership and its employees....
Very satisfied with this dealership and its employees. Our sales person, Blake, was most helpful and very pleasant to work with. A very positive experience
Our previous BMW lease was about to expire, and we wanted...
Our previous BMW lease was about to expire, and we wanted to lease the same car again. Our salesperson Blake Stangohr was so extremely helpful, finding us the car we wanted, dealing with our insurance company, arranging for a transfer of the plates, and in fact leasing the car to us at about the same price as the one previous. The whole procedure was seamless, with the new car being delivered to us at our home, Blake switched the plates, gave us some instructions on how the new car worked, and with out any effort on our part, we had a brand-new BMW in our driveway.Our experience with Newport BMW has really been excellent. We called them to do the regular maintenance, or to check out some other issue, and they would promptly drive-up leave us a car for us to use, and in a day or two bring us back a new car only cleaner than we gave it to them.I would certainly recommend this dealership and recommend this salesperson.
Awesome experience, most helpful and friendly staff. I...
Awesome experience, most helpful and friendly staff. I was in my new bmw within the hour. I love my new purchase and look forward to purchasing another in the future.
My experience at Newport BMW in August was great....
My experience at Newport BMW in August was great. Everyone was helpful & friendly & courteous. Milton Rogers was great to work with, knowledgeable & personable, and he made leasing a car the quick & easy experience that I wanted! --jtp
Mark and the entire staff here were excellent. This is my...
Mark and the entire staff here were excellent. This is my 4th car purchased at this dealership and I wouldn't consider going anywhere else. They made the process hassle free and enjoyable.
My wife and I have worked with Blake for both of our new...
My wife and I have worked with Blake for both of our new BMWs and we are both impressed by his patience, professionalism, and product knowledge. He is a definite asset to BMW of Newport.
I am very fortunate to have had Mark Tortolani shepherd...
I am very fortunate to have had Mark Tortolani shepherd me through the process of buying my first BMW. I entered my email address on the BMW website and Mark promptly emailed inviting me to come for a test drive. He helped me to appreciate the BMW brand on a number of different levels and spent several hours allowing me to test drive several different models. I had previously owned a Lexus and was torn over the idea of a different make of vehicle.Using his artistic background, Mark pointed out the better aesthetics of BMW's ( not to mention the superior power of the engine).He then helped me narrow down what was the best size car for me. He spent extra time on the internet locating the car with the right color and interior I desired. He also spent time helping me to understand leasing vs. buying and getting me in touch with Frank and Bill W. who deal with vehicle financing. I did not feel pressured to buy and all the employees I dealt with stayed a bit past business hours to accommodate my inquiries. Mark is an excellent sales person who believes in his product and is able to convey his passion for the beauty and power of the BMW brand. I have had many compliments on my new 335xi already and I do not hesitate to tell people where I bought the vehicle and that Mark was my salesman. My car is awesome!
I highly recommend BMW of Newport. I recently had a...
I highly recommend BMW of Newport. I recently had a great experience there- all employees were very friendly and helpful at all times. My salesman, Mark Tortolani, went above and beyond to ensure that I received exactly what I wanted in purchasing/ordering my new BMW. He followed up with me throughout the whole process and made sure all necessary paperwork was completed, etc. Bill Woodcock was great to deal with as well with respect to financing the vehicle, purchasing warranties, etc. I would definitely purchase another vehicle at BMW of Newport.
Mark was friendly, diligent and informative throughout...
Mark was friendly, diligent and informative throughout the purchase experience of my 2013 BMW 550i. I really wasn't in the market at the time he initially contacted me, but his considerate persistence paid off, and he completed the sale. Prior to even meeting me, he was able to pick up intuitively on my 'style and comfort level' of car buying, creating more of an interest than I intended. As a result, before I even knew it, I was signing the papers for a car I hadn't even actually seen yet...lol. If I had any questions before, during or after my purchase, Mark responded immediately (via text, email or phone...) with the information needed in order to make the buying experience comfortable and smooth. Also, he was just excited as I when the car was delivered, which made everything fun, anticipating even more, the first drive home in my new car.Thanks for everything!!!
Mark Tortolani was the most patient, careful, precise BMW...
Mark Tortolani was the most patient, careful, precise BMW representative at the entire dealership. He sat with me for hours locating the exact car I wanted, then followed through securing that very car. He listened to what I needed/wanted & stayed focused on getting only those options/packages. We discussed price & availability honestly so there were no surprises in the end. Thank you, Mark, for creating a most pleasant & easy experience. You deserve a raise & a promotion!Sincerely,Anne Beneville
This dealership was recommended to me by several current...
This dealership was recommended to me by several current customers over Inskip in Warwick for customer service and pricing. I was very satisfied with my experience, and will be recommending BMW of Newport to my friends.
It was a pleasure to work with Mark Tortolani at BMW of...
It was a pleasure to work with Mark Tortolani at BMW of Newport. Mark was very helpful and persistent, but never pushy; a rare trait in an auto salesperson. I would not hesitate to visit Mark for future purchases or to recommend him to friends and family. Mark went above and beyond in customer service and undoubtedly is the reason I finally moved forward with a purchase. Well done!
I am a return customer x3 now so I assume that answers...
I am a return customer x3 now so I assume that answers the quality of this dealership and the people who work for it. Mark was extremely helpful in my purchase. I was really looking for a pre-cert. Mark showed me a new BMW 3 which really didn't suit me after having 5's. Then he showed me the new 5 and we went for a test drive. He explained the features and had me try them as we went along. I fell in love with it and its technology. Bill, the financial expert, was very helpful as well, explaining in laymen's terms the cost, etc. I also need to compliment the Service Department Advisors. They have always been perfectly wonderful and honest.
We found the folks here very accommodating. They helped...
We found the folks here very accommodating. They helped us find just the right car without Being pushy. It was like dealing with a good friend.
Should have never purchased a BMW. I should have stayed...
Should have never purchased a BMW. I should have stayed with an American car company. BMW does not treat customers fairly nor do they care after a purchase has been made. BMW does not care about an issue with the vehicle. The customer service and customer relations are horrible. Customers are treated as if they are uneducated and do not know what they are talking about. Very regretful about purchasing a BMW. Now stuck with something that I am not happy about driving. It is a horrible thought.
Mark is the reason I bought my convertible. Mark was...
Mark is the reason I bought my convertible. Mark was attentive, patient, professional, persistent and fair. He made our 1st trip to the dealership worthwhile.
Very simple process and excellent salesman. Mark was...
Very simple process and excellent salesman. Mark was thorough, helpful and very eager to make car buying experience as streamlined as possible. He took care of the details in regards to returning my lease car which was a tremendous time saver for me. Mark appears to enjoy what he does and that translates to his customers. I have never liked the "dance" that you often have to do to get a fair price on a car and that was not the case with Mark. His enthusiasm and professionalism was greatly appreciated.Carmella Farrar
In the fall of 2012 my wife and I drove about 100 miles...
In the fall of 2012 my wife and I drove about 100 miles from Massachusetts to this R.I. dealership as they had in stock several hard to find colors of the 2013 X3. Then, we were simply color combo shopping. We had the good fortune to be assisted by Blake Stangohr. We explained to him the purpose of our visit and that we would not be purchasing a car until the spring of 2013. That was fine with Blake and he proceeded to spend a considerable amount of time with us answering all our questions. He asked if he could follow up with us in the spring and we were fine with that. I told Blake I was a bit skeptical about buying a car in R.I. as I was a MA resident. He simply stated they have quite a few Massachusetts customers and why that would not be a problem on their end.In April 2013 we had a call from Blake. Quite frankly I had pretty much forgotten about that visit. He asked if we were still in the market for a new X3. We were. As we spoke further we learned from him that the new 2014 model year X3 would soon be available. Blake helped us better understand the pricing structure and options comparing the 2013 and 2014 model years. He consistently provided us with data NOT pressure. As our interactions proceeded we decided upon a 2014 X3 and that BMW of Newport was probably the right dealership for us. Next came price discussions. We had done our homework and I had received price quotes for a custom order 2014 X3 from a number of dealerships in Massachusetts and New Hampshire. I had a price point in mind and told that price to Blake. That price was accepted.We ordered the car on a Wednesday. Amazing, exactly 2 weeks later that custom ordered car was at the dealership. Sometimes timing is everything. Blake was able to substitute our order for a order they had already in queue.In summary, we found him to be very knowledgeable in the BMW line. He listened to what we wanted and worked hard to meet our needs in a no stress manner. He patiently spent all the time we needed going over all the options and features. We were pleasantly surprised with the entire transaction as I was afraid we'd be pestered to death after providing out name and telephone number to a car sales rep. Live and learn.
Appreciate all the help and work from everyone at Newport...
Appreciate all the help and work from everyone at Newport BMW. Just swapped out my old BMW for a 2014 and from the very first email with Nick, was so impressed and how efficient, helpful and easy the whole process was. What Newport BMW accomplished in about 24 hours, my previous dealership had been "working on" with 3 different reps for over two weeks and has yet to call me back.I will be recommending them for sure.
Outstanding experience in every way. Mark was extremely...
Outstanding experience in every way. Mark was extremely knowledgeable, professional, friendly and helpful in showing me cars, describing their features, the test drives, and especially in matching my target price and the kind of vehicle and features I desired. I obtained a trade in price that satisfied me and simplified the transaction and with the financing Mark helped me select, resulted in my leaving with a car I am delighted with and well within my price range. Follow-up assistance in answering questions concerning some of the special features of the car has been outstanding and confirms that our association and their customer assistance and support does not end with the sale. I highly recommend Mark Tortolani and BMW of Newport for anyone looking for a new or previously-owned BMW.
We were searching for a quality used BMW and came across...
We were searching for a quality used BMW and came across an excellent offering at BMW of Newport. We had heard from other Newport BMW customers that they had a great experience at the dealership. Our experience with Blake (our sales advisor), the finance staff, and the service department were excellent. The vehicle we received was well prepared and offered at a very competitive price. They went the extra mile to make the sales process go smoothly, even offering to drive over 2 hours to deliver our vehicle to make things as convenient as possible for us. We definitely will return as customers of the dealership in the future.
Great experience all around! Mark went above and beyond...
Great experience all around! Mark went above and beyond for me! Very professional place. I highly recommend to anyone!! Be sure to ask for Mark!
John and the service department could not have done a...
John and the service department could not have done a better job servicing my car. John was very professional over the phone, he handled all of my concerns and went above & beyond to help me out. A member of the team picked up my car at work, left me a loaner vehicle and returned my car to my work place as soon as it was ready.I really can't say enough about John and the whole service staff at BMW of Newport...5 stars!
A+++++++++!!! Blake was an outstanding professional. ...
A+++++++++!!!Blake was an outstanding professional. One of the best (and easiest) car buying experiences I've ever had with a dealership.Highly recommended to exceed your expectations.
Mark and Bill at BMW of Newport are really genuine and...
Mark and Bill at BMW of Newport are really genuine and helpful. I think I asked over a hundred questions and both of them did not get frustrated at all. They respected me while there and did not try to oversell. Mark gave me a great price for the car I purchased over the phone. WHen I drove the dealer that was the price I got (I drove over 140 miles). I appreciated their help and the time they took to walk me through my options. Best car dealer experience I have ever had. I actually went to three other BMW dealers before I went to Newport. The rest really could not compare. I highly recommend this dealer.
I would highly recommend this dealership to anyone who is...
I would highly recommend this dealership to anyone who is looking to purchase a new or used vehicle, be it a BMW or any other vehicle available at BMW of Newport. It was such a pleasure working with Blake Stangohr, who spent a tremendous amount of time to be sure I got a car that would work with my budget and lifestyle. He was knowledgeable, informative, and always made himself available for any questions or concerns I might have had. Additionally, I have no doubt that for the duration of ownership of my BMW, Blake's dedication to outstanding customer service will continue and any questions, concerns, or necessary follow up will be promptly addressed. An overall exceptional experience!
I found the dealership to be a laid back environment in a...
I found the dealership to be a laid back environment in a modest facility, which made me feel more comfortable compared to other luxurycar dealerships I have visited. The employees were casual in their approach and easy to converse with. I did not feel pressured at any time,which was refreshing and easier to make a decision.
We had been looking for a car for a long time that had...
We had been looking for a car for a long time that had the reliability and low miles our new family needed. I came away with a great deal, on a great car, with a great salesman that treated us with consideration and respect. Mark has excellent interpersonal skills as well as a reserved no pressure attitude that was nice and easy to work with. Communication was A+ and we will buy again from Mark. Thanks again, see you for service!
After having bought/lleased three cars from Inskip in...
After having bought/lleased three cars from Inskip in Warwick, RI, we were ending a lease and purchasing an X1 outright. Over two weeks working with Inskip we were frustrated with their unwillingness to make a good deal with us. We decided to go to BMW of Neeport to see if it was possible to make it work with them but were not too hopeful as we didn't have a longstanding relationship with them. We were fortunate to have Milton meet us at the door. After explaining the situation to him and making it clear that we didn't want to play any games, he came back with a great price from the start. Far better than our "friends" at Inskip. Everything about our experience with Milton, Bill, and Nick was terrific, but it was Milton, in his straightforward honesty that made it all possible. Rhode Islanders tend to be somewhat provincial and don't generally like to drive very far, ourselves included. It is well worth the drive to work with the great team at BMW of Newport.
I have purchased over 20 cars in my life time. This by...
I have purchased over 20 cars in my life time. This by far has been an exceptional used car buying experience. Blake demonstrated all the customer service qualities I expect in the BMW brand. This experience reaffirmed our desire to always be a BMW car owner. I would recommend Blake Stangohr and BMW of Newport to anyone in the market to purchase a BMW.
The whole staff at the dealership was very helpful in...
The whole staff at the dealership was very helpful in getting me in my 335ix. They were extremely thorough in helping me though the options and getting me the car at a great price. I expect that their service department will live up to expectation, the sales department really built them up! I will certainly be back to buy my next BMW!
Mark was very helpfull in our search for the rignt...
Mark was very helpfull in our search for the rignt vehicle to fit our needs and desires. He was great to work with and never made us feel pressured in any way. A very nice experience.
This dealership has a winning combination of a great...
This dealership has a winning combination of a great product and top-notch service on every level. Justin Moniz was attentive, knowledgeable and provided excellent customer service. I also worked a bit with Jim Tarbox - excellent customer service too.
I was at the end of my second BMW lease when I decided to...
I was at the end of my second BMW lease when I decided to look into BMW of Newport. I was extremely pleased back then in 2010 and was not at all hestitant to return when my third BMW lease ended earlier this year. I am extremely familiar with the 3 series and felt no need to visit the dealership after doing my research on line. I negotiated my new lease via email and found this convenient and hassle-free. Jason Choquette, the sales manager, was more than amenable and worked diligently to get me the car I wanted at a price I could afford. Justin Moniz, client advisor, was also extremely easy to deal with, even traveling to my workplace to complete paperwork for the lease. I was thrilled to learn that all financial documents would be complete before I even responded to the dealership to pick up my new vehicle. When I did arrive at BMW of Newport, Justin was especially patient in explaining the features of my new vehicle. He was patient and polite, and he more than adequately addressed all my questions and concerns. In addition, Justin has followed up with me since I picked up my vehicle. My registration transfer was handled quickly and all paperwork was handled professionally. If you're in the market for a truly great vehicle and an awesome purchase/lease experience, head to BMW of Newport!
THE EXPERIENCE I HAD WITH BMW NEWPORT WAS IDEAL. EACH OF...
THE EXPERIENCE I HAD WITH BMW NEWPORT WAS IDEAL. EACH OF THE GUYS THAT I WORKED WITH - RICH, MARK T AND JASON S HAD A WEALTH OF EXPERIENCE AND KNOWLEDGE AS WELL AS FRIENDLY. THANK YOU AND I LOOK FORWARD TO A FUTURE WITH BMW OF NEWPORT. THE WORD IS OUT - "SHOP BMW OF NEWPORT ~ TODAY!"
Justin was very professional and patient with us. We...
Justin was very professional and patient with us. We were looking for a very specific car and he put in the time and effort to ensure that we had exactly what we were looking for. He did a great job of staying in touch with us throughout the process and providing updates / responding to questions as they arose.I would recommend Justin to anyone looking to purchase a BMW.
I looked for a long while for the specific BMW that I...
I looked for a long while for the specific BMW that I wanted and visited all the dealerships in the area and found three cars at various dealerships. Mark Tortolani responded to my internet request in a very thorough manner. Her was personable and also photographed the car I was interested in and sent me a copy of the actual sticker which made it easy for me to compare options to others that I had seen. He was not pushie and had a nice new approach to selling a vehicle. He made me feel very comfortable. We arrived on a price of the vehicle that I bought from him in a nice way. There was no pressure. Mark actually drove to my home and delivered my new BMW and offered to meet me at any time to show me things that I had questions on. This is such a nice BMW dealership. Thanks Mark for making this a great experience.
After admiring a vehicle on their lot for a couple of...
After admiring a vehicle on their lot for a couple of weeks, I decided to stop in after work and take a test drive. Mark met me in the parking lot and we proceeded to chat about the vehicle. After a two test drives, a brief negotiation and all kinds of wonderful, supporting documentation, we made a deal. I'm very pleased that I stopped in. Not only was my experience in dealing with Mark very positive and professional but I walked away with a fun ride at a great price. Thank you!
The salesman Blake was truly great to deal with. He was...
The salesman Blake was truly great to deal with. He was low pressure and did everything right in making what I felt was a great price for a great car. My husband bought a car from Blake and this dealership several months ago and was so impressed we came back and I got a car as well.
Mark is truly dedicated to his clients. He was prompt in...
Mark is truly dedicated to his clients. He was prompt in getting back to me every time I reached out to him, including communicating with me late Christmas Eve and day. Now that's dedication!! He is very knowledgable, courteous, and was very attentive to my questions and needs. I would recommend Mark to anyone looking for a new or preowned vehicle!!
Great dealer, salesman and experience over all! Will...
Great dealer, salesman and experience over all! Will definitely buy another BMW from them! Service is excellent too very convient and professional. Love my BMW.
Great customer service! Mark was patient and very...
Great customer service! Mark was patient and very enthusiastic delivering attention to me and my husband. He is very professional and courteous at all times. The BMW team Jason, Bill and Nicholas were very friendly and helpful as well. They know how to interact with customer in a courtesy and professional manner. We look forward to dealing with Mark and BMW team in the future.
My wife and I are loyal BMW customers, but can't praise...
My wife and I are loyal BMW customers, but can't praise the efforts of Blake Stangohr and Nicholas Beeckman enough. Both were outstanding in delivering the kind of customer service and attention to detail that's often lacking in today's business world (let alone the auto sales business). Blake especially went out of his way to satisfy our needs and follow through without exception on locating the specific vehicle we wanted and keeping us informed during each phase of the transaction as promised. Blake and Nicholas also went out of their way to explain every aspect of the new vehicle in a patient and genuinely caring manner. And, while you would expect this from any reputable premium dealer, that hasn't always been our experience in the past. Both of these individuals and all other members of the staff that we interacted with at this dealership were friendly, helpful and courteous. In short, they earned our business, exceeded our expectations, and our highest recommendation.
We came to BMW of Newport in search of a used vehicle. ...
We came to BMW of Newport in search of a used vehicle. We met Mark and weretreated with respect and enthusiasm. Mark Tortolani never tired of showingus all of our options and giving great advice.He was a pleasure on all three visits, making sure we were comfortable andtaking is time with us. I had a short visit with Bill in finance and he was also friendly and a pleasure.I was lamenting trading-in my old car but by the time the deal was made, I feltconfident and excited about my future with BMW of Newport.
The team at BMW Newport was knowledgeable, informative,...
The team at BMW Newport was knowledgeable, informative, courteous and accommodating. They were fair during our negotiations, and Justin Moniz took the time to make sure that I fully understood the ins and outs of my vehicle before I left the dealer. I highly recommend this dealership for anyone who is looking for a new or used BMW.
Very easy to deal with, really understanding of the fact...
Very easy to deal with, really understanding of the fact my schedule just didn't match up with theirs. So it was always tough for me to get back to them in a timely manner. I drove 5 hours to make my deal with them and it was absolutely one of the easiest deals I have ever done. They were up front with me about price and my trade in, worked with me and I got the car I wanted. It is nice to look at my Lime Rock Park BMW M3 in the garage. Can't wait to get it out on the track and really drive it.
I had a truly positive experience purchasing my new BMW...
I had a truly positive experience purchasing my new BMW from Mark Tortolani at BMW of Middletown. He was responsive to all of my questions, worked hard with me to craft a fair deal and was quite knowledgeable about the options available to me. The finance team of Jason Smigel and Bill Woodcock made the paperwork transaction seamless.I really appreciated the extra steps Mark took to layout both lease and purchae options. I would highly recomend Mark and his team. Many thanks, Patti Doyle
My husband and I have been looking for our perfect dream...
My husband and I have been looking for our perfect dream car for a very long time. We had visited several BMW dealerships as well as other manufacturer's dealerships. We found ourselves at BMW of Newport to see a particular car we saw on their website. Once we arrived, that car had been sold but there was another model we were interested in proudly displayed on the showroom floor. Mark Torolani introduced himself and we discussed BMWs for a while. Mark was enthusiastic about the cars which made the experience very enjoyable. He introduced us to Jason, who was extremely knowledgeable about the cars and also quite enthusiastic. After a very exciting test drive, my husband and I left the dealership to discuss our options. We live over an hour from BMW of Newport. We made the decision to move forward with the purchase and Mark and Jason made it extremely easy to get all the paperwork and details figured out prior to picking up the car. Mark even came to my house to bring me to the dealership so I did not have to inconvenience anyone in order to pick up the car. It was easily the most seamless, pleasant experience I have had purchasing a car. The car is fantastic and I would highly recommend BMW of Newport to anyone in the market for these wonderful cars!
I am the proud owner of a brand new beautiful BMW X6....
I am the proud owner of a brand new beautiful BMW X6. This is the 3rd BMW we have purchased from BMW of Newport. Mark Tortolani's enthusiasm and strightforward approach was refreshing and made my decision to buy very easy. Nicholas Beeckman took the time to ensure I was comfortable with the new features. I highly recommend BMW of Newport.
My entire experience at BMW of Newport was outstanding. ...
My entire experience at BMW of Newport was outstanding. I had previously purchased a Certified Per-Owned vehicle from this dealership, so when I was ready to buy a new one, there was no question where I was going to go. The salesman (Mark Tortolani) was very open and honest and had my wishes as his first priority. He worked with me over a period of time to ensure the vehicles he presented met my requirements. The used car manager (Jim Tarbox) offered a fair and equitable trade in allowance for my old vehicle. The finanace manager (Bill Woodcock) was highly professional, up front, and forthright throughout the process. I highly recommend this dealership for anyone looking to buy or lease a new or used vehicle.
I have never had a more professional and easy car buying...
I have never had a more professional and easy car buying experience. I live 2 hours away in Massachusetts and was able to accomplish nearly everything online. Frank handled the sale with aplomb, Jason supported the process as a consummate professional, Nick's knowledge of the vehicle was second to none, and Bill imposed no pressure when completing the financing. This dealership is also a strong and active supporter of the military troops serving overseas. It is worth a drive to Newport to have a smooth and cordial car buying experience that is devoid of pressure or antics. Did I receive the absolute best price? I don't know, but more importantly, I don't care. The experience was everything that I expected from BMW.
Working with car dealerships can be a difficult...
Working with car dealerships can be a difficult experience; however, BMW of Newport makes it more bearable. Rich is available to answer any unanswered questions and Mark Tortolani is a diligent worker who tries to accommodate the customer's needs. The service department is also a selling point for the dealership!
This is our 5th purchase at BMW of Newport. Each time it...
This is our 5th purchase at BMW of Newport. Each time it gets better. Our Sales advisor Mark Tortolani was by far the best we have ever delt with!! He really cares about his customers and gets them the best deal possible. He follows up on everything and continues to do so after the deal is done. Mark is a positive asset to your company. Thanks for a GREAT job MarkDebbie & Artie Martitz
You can only appreciate a BMW after driving one. It was...
You can only appreciate a BMW after driving one. It was time to get a newer and safer car since my BMW 328i was fifteen years old. My son, Steven, offered to correspond for the lease with BMW of Newport by telephone while living in California. All of the communication with Steven and myself was very professional and quickly responded to with accurate detailed information. Right from the first telephone call in response to my email, Nicholas Beeckman, Internet Manager, was professional and without pressure. Michael Richard, Client Advisor, did a great job in a courteous and informative manner. Jason Smigel was a great part of finalizing the lease agreement. All of the above were very helpful to my son in procuring the new BMW SUV 28i by telephone. I would highly recommend BMW of Newport to anyone who wishes to lease or purchase the "Ultimate Driving Machine".
Absolutely recommend. Mainly worked with Mark T who I...
Absolutely recommend. Mainly worked with Mark T who I would rate as the best auto salesman I have interacted with in over 25 years. He listened and provided deals that met our needs. Also worked with all the others and was very impressed with everyone. They treated us so positively that a week after we bought a new 328xi we also bought a new X1!
My wife and I were casually looking for a third...
My wife and I were casually looking for a third "play" car. We had looked for new ones at the Automall but did not find one we liked. I had seen the certified white BMW convertible on-line and went look at it. Mark Tortolani showed us the car and went with us for a test drive, exerting no pressure at all. Our concern with the BMW was the high milage...53000 without a maintenance upgrade. Mark was very patient as I explained I would not buy the car without the extended maintenance. We left the dealership without the car and Mark called us back several times asking what it would take to sell us this car and offering some options. Mark did this without any pressure and finally managed to include the extended maintenance. At no time during this process did I feel any unease or pressure. I would go back to buy another car or recommend Mark to a friend.
Mark did a fantastic job making sure the delivered result...
Mark did a fantastic job making sure the delivered result was exactly what I was looking for. He managed the process extremely well and did a great job keeping us in the loop. I will absolutely buy from Mark again if I'm in the market for a new vehicle, it was a pleasure doing business with him.
Because we had not received the service we had come to...
Because we had not received the service we had come to expect from BMW locally, we drove to Newport with the intention of just looking. We were treated extemely well by Mark Tortolani and shown all options that we wanted to consider. As a result, we had selected a car within two hours. Not only will we buy our next car from them, I intend to bring my friend here from D.C. when she is ready for her next car. I did not realize it at the time of purchase, but BMW of Newport will pick up my car for service when it is needed. What more could I ask?
I cannot possibly write enough positive comments about my...
I cannot possibly write enough positive comments about my salesperson, Justin Moniz. He is an extremely well versed, kind, courteous and professional young man. I am an extremely nervous person when it comes to negotiating a deal and suffered through a tedious hour or so with my husband serving as Master negotiator. Both Justin and his Sales Manager Jay Smigel handled our account with kid gloves. Our 2012 535i is INCREDIBLE, and the deal we settled on was outstanding. I will recommend this dealership and Justin to all my friends and business colleagues.
I live in Warwick and originally visited the Warwick BMW...
I live in Warwick and originally visited the Warwick BMW dealership first. My experience there was not very good. I felt like I received a poor offer on my trade in and a poor price on the car. I spoke with Nick at BMW Newport over the phone first as I was initially concerned with driving to Newport. I was assured that if I made the drive I would not be wasting my time. Nick was right. Right from the start I was greeted kindly and in a welcoming manner. The receptionist, I do have to say, is one of the most friendly and polite people I have met anywhere. I sat down with Nick and discussed what I was looking for. He found me the exact car I wanted. We then started the negotiating process, which was as relaxed an experience I have had in buying a new car. I also worked with Jim Tarbox and finishing our agreement. He was very professional and fair. In the end I got the exact car I wanted and at a price that was very fair and significantly better than my experience in Warwick. I would absolutely recommend BMW of Newport and Nick Beeckman.
The first time I visited the competitor dealer (BMW of...
The first time I visited the competitor dealer (BMW of Warwick), none of the sales reps even glanced up from their desks to great me. I walked out and visited the Inskip Audi dealer, who did welcome me. I returned to Warwick BMW another time, and received acceptable service, however the sales rep there never called to touch base after my visit and test drive. After narrowing my choice down to a BMW X3, I went to BMW of Newport to get out of the Inskip conglomerate. I was not disappointed. I was greeted by Justin Moniz immediately, and he took a lot of time explaining the vehicle to me, going through features on the floor model, and then accompanying me on a test drive. The trade BMW of Newport offered me on my Murano exceeded that offered by BMW of Warwick, and that clinched the deal. I highly recommend visiting this dealer, and asking for Justin Moniz. Frank (his name does not appear in the choices above) in the finance office also gave me top notch service. I'm thrilled with my purchase.
I have purchased 4 cars form BMW Newport. I have always...
I have purchased 4 cars form BMW Newport. I have always had a fantastic experience and my latest experience was no differnet. The staff makes me feel like my business is important to them. They give you their best deal first which takes all the anxiety out of buying a car. I would strongly recommend BMW Newport for anyone looking for a new or pre owned BMW.
Jason and Mark were truly a pleasure to work with. I...
Jason and Mark were truly a pleasure to work with. I appreciated their no pressure style and product knowledge. I would not even consider buying from another dealership and would recommend BMW of Newport to friends in the future.
Great dealership. Just purchased my third car from this...
Great dealership. Just purchased my third car from this dealership. My salesperson was Mike Richard. Mike has been very helpful with all my questions about my new car. Bill Woodcock was very helpful explaining all the finace options that were available.I am completely satisfied with my new car and the experience I had at this dealership.
Okay, So, I decide to consider trading in my very clean...
Okay, So, I decide to consider trading in my very clean 2007 Lexus RX400h and get a 2012 BMW X5 35d. I contacted the internet sales guy, Nick and I told him, "look, I don't want to waste anyone's time, especially mine, here are the numbers I need to make this work. If I'm off base, please tell me and I'll just stay in my Lexus" He said, "Hi Danny, Our time is just as valuable as yours we wont waste it. I just need to confirm the value of your trade. Will you still be able to make it in tomorrow?" Now, I told him of a number I already had from a competitor and was specific about how the numbers needed to work for me to consider the deal. They had me drive 1 HOUR in Newport traffic only to come in $6,000 higher than my existing offer and then they say, "That is a great deal, you should go buy it from them"I say, "I already gave you the number I had and asked you not to waste my time!"They say, "Let me work on it tomorrow"Then they come back with, "Okay if your finance with BMW for 10 months, we can give you a $1500 loyalty bonus." They know I have my financing in place, and they still are $4,000 higher than my other number even after this "extra" discount!When I begin to express my disappointment and that the number they were offering for my trade felt insulting, he hung up on me!I was nothing but straight forward, honest, clear and concise about what I needed to do business with them and they pulled all the stereo typical car dealer BS. Oh, we need you to drive down here so we can see your car but, I'm sure we're on the same page" and "Oh, we're selling 2 of these every day" and, "Oh, we have another interested buyer in the car you like..." I already said price was more important than color! I've done the research and know that the diesels are not selling well. Which is why their getting some great discounts and these 2 are telling me they're selling 2 every day??!! I hate hearing BS, it makes me uncomfortable and not want to be anywhere near the person spewing it! If they were selling 2 of these every day, they wouldn't have 6 of them sitting their lot at the end of the model year AND they wouldn't even consider going bellow sticker! They treated me like I'm an idiot and, either, didn't believe me or didn't care about my time enough to be up front about the numbers I gave them. Thumbs down! This is the very treatment that give car dealers a bad name!
Went to BMW of Newport after having purchased 4 BMWs...
Went to BMW of Newport after having purchased 4 BMWs previously from BMW of New London. BMW of Newport absolutely blew New London away in all categories. The sales folks consisting of Justin, Jay and Bill are the most friendliest car dealers I have ever dealt with in my years of purchasing cars. BMW of New London - well I'll say it they should be shamed to turn away a customer who purchased a total of 7 vehicles. New London only looks for the bottom line.The deal I received from BMW of Newport was top notch all the way. The 50 or so miles traveled for the purchase was worth the effort. If they were 200 miles away I would return to purchase another vehicle. BMW of Newport gets all my recommendations for purchase to my friends!!! Too bad they didn't sell trucks!
I would recommend Mark Tortolani to anyone who is...
I would recommend Mark Tortolani to anyone who is interested in a BMW. From the second I walked in, it was like having a family member walking with you. There was no pressure at all, which is usually the biggest pain when searching for a new car. He was kind to both my wife and myself and extremely helpful in the decision making process. I don't really like going to car dealerships, but Mark made it a fun experience for me. I highly recommend Mark Tortolani to everyone.
Overall, I had a very good experience at BMW of Newport. ...
Overall, I had a very good experience at BMW of Newport. Justin Moniz was very helpful and friendly, but not too pushy. I was hoping to get a slightly better deal on the car that I ended up purchasing, but I would still go back.
Mark and Rich worked well together to find a 328i...
Mark and Rich worked well together to find a 328i convertible in the color scheme and with teh options that I wanted. They were easy to work with and this is the second lease I have done through BMW of Newport. It certainly won't be my last. I highly recommend them. Very good pricing. No high pressure sales tactics.
Nicholas helped me with the purchase of my 2009 750i via...
Nicholas helped me with the purchase of my 2009 750i via the internet. I've never purchased a car without seeing it before but he made the process very easy for me. I scheduled a 3rd party inspector and Nicholas helped me with this process. He was also nice enough to take extra pictures and do the homework necessary to answer all my questions about options including sending me a printout from BMW which listed all the detail I was looking for. He helped me with Finance, shipping the car to Texas, and getting my license plates. I emailed him to ask about my tires 3 months after the sale and he still replied the same day and was willing to help. I would recommend Nicholas to anyone in Rhode Island or anyone wanting to buy a car over the internet. Even the receptionist as this dealership was always nice, timely, and profesional. This dealership and Nicholas were great to work with. Thanks again Nick and BMW of Rhode Island!, -Mike
Outstanding customer service right from the start. Justin...
Outstanding customer service right from the start. Justin was very informative, detailed and attentive regarding what I was looking for. Justin and his boss Jay quickly located the car I wanted . it is very freshening to encounter genuine customer service these days!!! They delivered the car when promised and Bill was also very friendly, informative and funny while having to sign all the necessary paperwork. I definitely would recommend this dealership because of the outstanding customer service I received from these individuals.
I came to BMW of Newport based on a recommendation from a...
I came to BMW of Newport based on a recommendation from a friend of mine who recently worked with Mark Tortolani on a 750 Series pruchase. I have to say that I was extremely happy with my experience with working with Mark, as my past experiences workign with new car salesmen have not been the most enjoyable experiences. Mark is extremely knowledgeable about the BMW line of vehicles and he was happy to take the time to review all the possible options I had when finalizing my purchase of a new 750x Li.I would recommend my friends and family to BMW of Newport and Mark Tortolani in a heartbeat. He was a joy to work with on such a large, important purchase for me and my family.Thank you Mark!!
Good experience overall. Good car selection....
Good experience overall. Good car selection. Knowledgeable sales staff. Have not yet used the service department. Dealer called to check on my satisfaction and wants to take care of minor problems before first service call. No complaints .
Everyone was very friendly. Made appointment and though...
Everyone was very friendly. Made appointment and though I arrived late they were waiting for me and had the car ready for my test drive. I am from Massachusetts so it was an out of state sale. They were able to get all the paper work set with my lender and my insurance co. with ease. The day I showed up to pick up the car they explained everything I needed to know about the vehicle. I had only had been given one key for the car I mentioned it to the salesman and he said Justin was working to get me the key. I have bought cars before and as soon as you paid and driven off the lot you are pretty much on your own. I thought I would have to call repeatedly to obtain the key. But within couple of days they called to see how I liked my new car and informed that they had the key and it would shipped to me via UPS. Great dealership to work with they had the car I wanted and did not have vehicles listed that did not exist like another BMW dealership here in Massachusetts.
Mark T. was great to work with. The best part which was...
Mark T. was great to work with. The best part which was completely unexpected, I was able to drive my car off the lot that day. Nice Job Mark. I would definitely return to this dealership. Friendly staff in every department.
I had an outstanding experience purchasing my certified...
I had an outstanding experience purchasing my certified pre-owned BMW at BMW of Newport. Mike Richard was very professional and knowledgeable. He worked to explore all options and get me into the car that I wanted that fit my payment goals. I highly recommend going to Newport BMW first when looking for a BMW in the area.
I went to two different BMW dealers before purchasing my...
I went to two different BMW dealers before purchasing my car at BMW of Newport. I decided to buy it from Blake atBMW of Newport after talking to him on the phone. He was the most sincere, easy to talk to, and most willing to meet my needs. The personal service I received in both sales and finance dept was wonderful. I absolutely love my car.
I recently purchased a uses vehicle for my son to commute...
I recently purchased a uses vehicle for my son to commute back and fourth to college. Mark Tortolani was the sales person I dealt with at BMW of Newport. I found him to be well informed about his product and very personable. I would absolutely return there and recommend them because of the fine treatment I received from Mr. Tortolani.
Never having had a bad experience with BMW, I found...
Never having had a bad experience with BMW, I found myself in unfamiliar territory when I ran in to trouble with a financed X3. I was very uncomfortable in a new finance agreement because my vehicle was in constant need of repair. I was unsure how the salespeople would respond to my request to get out of the agreement, and I was prepared to hear that nothing could be done. To the contrary, Jim Tarbox listened to my story, read the service notes, and agreed that I should move on to a newer car. He turned a potentially bitter situation into a reasonable and fair transaction. I was able to turn in my X3 and replace it with a newer (325xi) which I adore. I am seriously thrilled with my younger, sportier automobile and more so with the painless process at BMW. Many thanks to Jim Tarbox and Bill Woodcock for taking care of me.
Mark and Jay took very good care of me. They were...
Mark and Jay took very good care of me. They were extremely patient and made sure that i got the exact car that i had hoped to get. They were very friendly and very professional. I would absolutely recommend Newport BMW to anyone in the future.
I had an excellent experience at BMW of Newport starting...
I had an excellent experience at BMW of Newport starting with the call back from Mark Tortolani after an e-mail inquiry about a used BMW. His enthusiasm for the BMW and his fun loving attitude toward life in general was contagious. Unlike other dealers with whom I have had interactions I felt he really understood where I was coming from. The styling, color of the exterior and interior and the detailing were up there as priorties for me. One previous dealer had described me as "special" and I started to wonder if my high standards were too much to expect from a used car. Mark quickly allayed all those concerns and showed me quite a few viable options. He explained that he gets bonuses for the NUMBER of cars he sells and not for the AMOUNT he makes on each car so he attempts to get the best deal for each customer. After buying my car yesterday he called me and texted me to be sure I was happy and seems genuinely invested in keeping me a happy BMW consumer. The entire experience was excellent and so different from what I experienced in Providence. Everyone involved in my purchase was very friendly and helpful including Jason Smigel, James Tarbox and Nick Beeckman. I am definitely recommending BMW of Newport to my friends and colleagues. Heidi Peterson, MD
I found that Blake was extremely helpful in facilitating...
I found that Blake was extremely helpful in facilitating the purchase of my X3. I had a very bad experience at another BMW dealership, but Blake made this a lot less painful. I was able to order the exact SAV I wanted with all the equipment I needed. He was very kind, knowledgeable and professional. When the X3 arrived he took the time to go over all the equipment and features on the car. I would strongly recommend Blake and the dealership... they were awesome! Thank you.
I was in the market for a new vehicle and was shopping...
I was in the market for a new vehicle and was shopping looking at Audi, Lincoln and BMW. I called up and spoke with Blake and indicated to him my needs and pricing requirements. He was extremely helpful and based on my conversation set up an appointment with Blake for the next day. My wife and I came to dealership and Blake showed us around the dealership and we went over some vehicles. He showed me a 328i that was just what I wanted. We sat down and spoke about the price, I indicated what I needed to get the deal done and he came back into the office and we had a deal. The experience was great and the car is as well. I look forward to a great relationship with Blake and Newport BMW.Thanks,Charlie
Mark was very easy and respectful to work with. He...
Mark was very easy and respectful to work with. He answered all of my questions and was very knowledgable in the sales process. I would definitely recommend him and BMW Newport.
My overall sales experience was excellent. I actually...
My overall sales experience was excellent. I actually went in to buy a used BMW I found online and ended up buying brand new due to the great incentives being offered at that time.
Once again BMW Of Newport made my car buying experience...
Once again BMW Of Newport made my car buying experience easy and enjoyable. Everyone was wonderful to work with and was willing to go the extra step for me.
This dealer was very professional. As a first time car...
This dealer was very professional. As a first time car purchaser he made this process for me feel very easy. I would definitely recommend any person who is looking for a BMW to head his way!
I wasn't necessarily in the market for a new car, but...
I wasn't necessarily in the market for a new car, but Mark Tortolani made it hard for me not to leave without a new BMW 328xi. He found the exact car I wanted, made the numbers work and even delivered the car to me because I had no time in my schedule to make the hour-long trip to Newport. If it wasn't for BMW of Newport, I wouldn't be driving a new BMW because the only other dealership in the state that sells BMWS made my last buying experience (and subsequent service trips) horrendous. BMW of Newport has been the best car buying experience I've ever had. Since I purchased my new car last week, Mark has stayed on top of things, dealing with registration issues and continuing to check in on me. To note, the car I bought wasn't even on the Newport lot - Mark found it elsewhere and had it shipped to RI for me. I recommended a friend who also bought a new car from him. Mark worked tirelessly to make me happy, and everything he promised came through. I will continue to send my friends to him, and when I trade in my car for a new one in a few years, I will definitely reach out to Mark and BMW of Newport. Thank You!
We did our research and were able to purchase a pre-owned...
We did our research and were able to purchase a pre-owned BMW at a very fair price, with a fair trade-in value. Nicholas Beeckman worked with us for over a month, was a pleasure to deal with (no pressure), and was responsive to our many questions via phone and email. Jim Tarbox and Bill Woodcock sealed the deal in record time on purchase day.
It was my pleasure to do business with the team at the...
It was my pleasure to do business with the team at the Newport BMW. In particular my personal experience working with Mark sold the deal. He made arrangements with Jason to keep the dealership open on a Saturday to meet with me after 5pm. It was my error in that I thought the Dealership was open until 6pm. Never did he tell me they closed once he learned that I was coming before 6pm he made the arrangements to stay and keep it open for me. Unbelievable customer service!
BMW of Newport has been exceptional to work with, there...
BMW of Newport has been exceptional to work with, there are closer dealerships but working with Mark has been the best car buying experience yet.In the past, buying a car could be a cringing experience. As a single mother, I have gotten the run around from so many salespeople trying to tell me why they couldn't discount the sticker price or having $1000 processing fee added in at the end of the transaction. Mark was so down to earth, I had done my research and he gave me a great price for the car I wanted right off the bat and a great price for the car I was trading in, which was not even a BMW!!! I highly recommend Mark and BMW of Newport to anyone, but especially single parents, he's very trustworthy.
I received excellent service from all at BMW of Newport...
I received excellent service from all at BMW of Newport and look forward to a long future relationship with you. I especially like your maintenance plan and also the time spent with me regarding every aspect of the car was invaluable to me. I will certainly refer you to all my friends and am very glad that I chose you as m dealership.
I have never had such a convenient and comfortable...
I have never had such a convenient and comfortable experience buying a car before. Jim Tarbox really makes a point to meet your needs and do all the heavy lifting. I left with the piece of mind that I have dealt with a dealership of superior excellence. I highly recommend BMW of Newport and especially Jim Tarbox.
Mark and everybody at Newport BMW was wonderful. I had...
Mark and everybody at Newport BMW was wonderful. I had never had a BMW before and I heard this was a great dealership to work with. I live in Providence and it was well worth the extra drive to Newport. Everyone there was spectacular to work with, I can't imagine ever going any place else yo buy a car.
The employees that I worked with at this dealership made...
The employees that I worked with at this dealership made the transaction seamless for me. Thank you Justin Moniz for calling and offering me the opportunity to consider trading in my 2009 for the 2011.
This is my second purchase in four years. Mark Tortalani...
This is my second purchase in four years. Mark Tortalani was exceptional in his professionalism and in his desire to please me as a customer.
Blake was very knowledgable and had great information on...
Blake was very knowledgable and had great information on the BMW I purchased. He helped me get all the info and also advised of all possible solutions to make sure I got the best deal. Blake was a smooth sales advisor, no pressure and very patient with me on making my decision. He even took me to Dunkin Donuts to get a coffee on my test drive. Those extra steps and attention to detail really made my experience that much better. I live in Northern RI, so it was worth the trip to this dealer. I had a small issue with a scuff and he took care of it, now that's A class service, no questions asked. Thanks Blake!. Andrew AngelTechnology Engologist
Mark Tortolani did an excellent job of communicating with...
Mark Tortolani did an excellent job of communicating with me through this process. He has great knowledge of all BWM vehicles but did a nice job of explaining the differences between the 2 models I looked at. Jason was very helpful as well and helped put any anxiety I had at ease.I felt like I was given a VERY fair price for my trade in car and for the 530xi I purchased at BMW of Newport. In fact I recommended Mark and BMW of Newport to a co-worker when I arrived at work this afternoon. From what I understand she and Mark Tortolani have already been in contact!I will definitely recommend the dealership and Mark in particular to other people in the future. Thanks for everything!Mark SearlesWJAR TVNBC10
My husband and I visited BMW of Newport yesterday to...
My husband and I visited BMW of Newport yesterday to lease my fourth BMW from BMW of Newport. We were greeted by both Jason Smigel, Sales Manager and Michael Richard, Client Advisor when we arrived. These gentlemen are true professionals! The transaction was seamless and we left just a short time later with a new 328XI. I would and do highly recommend this dealership to everyone. Kudos to all the staff at BMW! You are the best!Sincerely,The D'Andrea's
Mark treated us with absolute professionalism and...
Mark treated us with absolute professionalism and sincerity. The purchase of our new BMW was the easiest and smoothest transaction we have ever experienced in any new car dealership. The assistance we received during checkout was outstanding. We highly recommend Mark and the staff at BMW of Newport.
Last night my wife and I purchased a 2008 328xi and we...
Last night my wife and I purchased a 2008 328xi and we were in and out in less than 30 minutes with financing! Our sales representative Michael Richard spent time with us on the phone for a few days so we could find the car we wanted and drive down once and take care of everything. He was so helpful in getting a very strong trade allowance and found us a car that has no payments for 2 months and a very low interest rate saving us the money we needed to purchase our new home. The entire experience was the best either of us ever had buying a car. BMW of Newport has earned our business for life.
Body Style: SUV
City: Middletown, RI
Engine Type: 8 Cyl
Body Style: Sedan
City: Middletown, RI
Engine Type: 4 Cyl
Body Style: Sedan
City: Middletown, RI
Engine Type: 8 Cyl