BMW of Murrieta

Wonderful Experience

Rodrigo took all of the pain out of purchasing a car and made fast and easy. His continued follow making sure we were happy with everything made our entire purchase very enjoyable. He is extremely knowable and helpful.

Awesome

Great. Overall great experience. Sales office could be more comfortable, but team is great. Very friendly staff. Made a great deal. Glad they made it work at a good price

Excellent Customer Service

I had had an excellent experience leasing my new car with the assistance of Ryan Holland. He had a very professional, no pressure approach towards me and excellent follow up. My work requires me to travel often, but he was sure to stay in touch via text and email for about 2 weeks before I could make the trip out to visit in person. BMW of Murrieta was certainly not the closest BMW dealship to my home, but Ryon was able to put together a deal for me that made the hour trip worth while. Really enjoying my new X5, and looking forward to continuing a business relationship in the future.

Service call

As always I had a excellent experience with Bmw Murreita. Victoria Guthery always takes great care of me and goes above and beyond to make me a happy customer. If you need your car serviced for any reason give Victoria a call!

Great Experience From Start to Finish

I've bought 3 cars here now and each time, it has been a very good experience. From my salesperson, Ryon, to the finance and service folks, each person treats you with respect and consideration. I'd definitely recommend this dealership to anyone.

My first BMW purchase- Silvio Sandvoss, Murrieta CA

My salesman was John Hardin. My experience here was awesome. What I especially appreciated was during the negotiations John didn't call in the Big Guns to try and sell me the car. Unlike other dealerships during my first visit at BMW in Murrieta there was no pressure to come in the dealership after my initial test drive. I told John at this point that I was making a decision between 2 car makers. Made my decision the next day and came back to see John for another test drive which then I decided to make the purchase. This is the best experience I've had at a dealership! John was very knowledable and his customer service was excellent! Overall I'm very pleased with this experience and would continue to do business here!! I would highly recommend asking for John!!

Great experience! Friendly staff!

My experience here was very pleasant. By far the best Experience I've had at a dealership! The staff is friendly. My sales person, Ryon Holland was very knowledable and his customer service was excellent! Overall I'm pleased with this experience and would continue to do business here.

Very Impressed!

Went through our Insurance Internet Service and heard back within minutes from David Townsend. He provided several options with pictures, followed up with a phone call and invited us to come check out the cars. Had them waiting for us to drive the next day. No pressure, just solid, friendly knowledgeable advice. Truly enjoyed working with David, a class guy who knows his stuff. Allison in service has also been great. She is very responsive and is pro-active to update me on repairs. I would definitely recommend you give David Townsend a call if you want great service and a smooth car buying experience. Thanks David......

You Need A Connection at BMW You Need Joe Garcia!!

A little less than three years ago I leased my first BMW from here, Joe Garcia is the lease manager who helped me out. I knew the car I wanted but didn't have the time to take the trip down to the dealership to pick it up. He brought the car to me, I did not even have to ask, and I live FAR, but this guy got it done and did not even bat an eye. Talk about customer service. It did not stop there over the duration of my lease Joe regularly check up on me to say hi and make sure everything was fine with my carIm talking old school real human to human customer service here. Believe me, these kinds of things matter cause when I had a problem or question Joe was there to go out of his way to help me out. Anyway, fast forward to today. I'm was looking to get out of my lease a little early and weighing my options. For me this time around I was between a new, or used BMW and so I let Joe know what I was looking for and he was on the hunt. He sent me a couple of nice low mileages used BMWs, actually saying these were nice cars would be an understatement. To be honest Im kind of afraid to repeat the exact used carsseriously Im talking hooked up configurations that have been barely driven. You dont find these cars and for good reason it is because they dont stay on the lot for very long. Turning down one of those used cars was a difficult decision but ultimately I decided I wanted a new BMW to call my own. Joe found me the car I was looking for, actually he found me the car I was looking for plus a few added extras. Normally you would think okay those few extras might raise the price a bit, but this guy took care me and I walked out paying the price I expected walking in without hassle. I dont know many people who can say that. So, if you want a CONNECTION at BMW please do yourself a favor and ask for Joe Garcia. This guy has been around at BMW for a while and he know how to take care of his customers. There is no question this guy is the Best. I have witnessed it first hand, people want to see Joe when they come here, so do yourself a favor, call in advance and ask for Joe Garcia- you wont regret it.

Total Satisfaction!!!!!

Victoria Guthery exceeded our expectations of true customer service.In todays world it's hard to find an individual that possess the level of customer service found in Victoria.BMW of Murrieta has a customer for life as long as they retain customer service Reps like Victoria Guthery.Thanks again Victoria,

Great Service!

Chad Ludwig and his Team were awesome! I had a nice fat nail run through the sidewall of my practically new tire. I was not close to home and needed the tire replaced. Chad got me right in early morning and his team took care of the rest. I was back on the road in no time! O, and they provided a complimentary car wash! I was very thankful and appreciative of the great service I received!

Victoria Rocks!

Thank you Victoria for all of your help with my car. Your customer service was great! I appreciate that you kept me informed of the status on my vehicle.

Service of 10/31/16

As expected, from the time of arrival and throughout the entire service (which took several days), all service personnel that were assisting me were prompt, professional, and curtious.My usual service advisor, Ryan Cornell, was deservedly promoted to supervise the staff of advisors, as a result Alex Harmsen was assigned the responsibility for getting my car serviced.My experience with Alex was delightful!! She was perofissional, proactive, informative throughout the process. Alex exceeded my expectations from a customer relations prespectiv.Also, it's always pleasant and satisfying to get help from Danny Furrow when it comes to loaner vehicle.

Always Professional & Courteous!!

Always a great experience!! Service was and has always been Pleasant, Professional and Courteous!!! I have absolutely zero complaints. I give them 2 thumbs up!!

440l service review

The service I received on my new car was fantastic. From the moment we were seen stuck on the road to the quick and extremely courteous help we received. I had my car back in two days. I cannot thank the service department enough for their quick service. I also have to thank Thomas Forget for his stopping to help me on a Sunday and arranging a tow and another car to drive. He kept me advised on the status of the car which was so helpful. I cannot thank everyone enough. I love my new car

Average Experience

I have purchased numerous cars over the years. This was my first experience at a BMW dealership. The experience was average. I expected a little more in customer service being that this was a luxury car dealership. Our sales associate and finance manager were good. The person we did the finance paperwork with had a change in demeanor and body language when we declined the extended warranty. There were a couple of items that were not dealt with in a timely manner after we took possession of the vehicle. Personnel were hard to reach by phone. A promised bonus for our inconvenience was not forthcoming and had to be requested.

Purchase of a vehicle

From the moment I stepped into the dealership everyone was extremely helpful and very polite. The puchasing process went so smoothly. I was more than happy

John Hardin: the man, the myth & soon to be legend

A little over four years ago now, I walked into a few dealerships to test drive this and that. I was gearing up for my undergraduate studies and needed a car desperately, but I truly had no business walking into a dealership expecting to come out with a car. I had no credit established whatsoever, planned on using everything I had saved up over the years on the car alone, and essentially had no idea what I was doing because I was going through the process all on my own and for the first time. About a month ago however, I got word from a close coworker of mine about a car salesman named John Hardin. I was told that his customer service was unparalleled and that he's the type of guy that is willing to do anything he can to help. So despite living a few counties away from the BMW he worked at, I knew that I was now finally ready to see what my options were to get my first car, and reached out to him. He greeted me with the most genuine insight, answering any and all of my questions right away by phone and texts. We scheduled an appointment for me to come in person and even though I hadn't planned on getting my car that very same day, John's agility and resourcefulness made it possible - the entire Murrieta team did. Everyone welcomed my questions and offered their help when appropriate. I didn't feel smothered when I first stepped onto the dealership grounds, and more importantly I felt comfortable making one of the biggest decisions of my life because of the people/team that were surrounding me. At the end of the day, I was able to walk out of there with my very first financed car and the experience couldn't have been any more streamlined. These guys were on it and John was a one man army; I cannot thank him enough for truly going above and beyond to help me walk away the perfect car for me!!!

David Townsend did a great job!

First just want to thanks David Townsend for outstanding customer service, quick service , and just all around making me feel really great about my purchase. He was very helpful and could answer all my questions.m regarding my purchase. I would definitely do business with this BMW of Murrieta due to how fast they found me the car I wanted and the price! Thanks again!!!

Wow this is how dealerships should behave

From the moment you stepped in, everyone appeared genuinely happy and eager to help. Bianca Mata, was excellent from beginning to end. The purchase was smooth and I was in and out of there in less than 3 hours. I got a better interest rate than USAA. Highly recommend it

Service Dept. Experience

Wow!! Just a first class dealership. I have never had a bad experience with there staff. Chad Ludwig in the service department is our go to guy, he makes sure everything is taken care of with our vehicle. From minor services to warranty issues, it's a painless experience. They are very thorough and always keep our BMW in tip top shape. We wont even consider another make or dealership, thank you!!!!!

Love our 330e! Amazing, beautiful, and responsible.

We purchased the very first 330e to be sold at BMW of Murrieta. Being the first of it's kind for BMW, there was lots to learn. Skip Noell worked with me for weeks in preparation of this cars arrival. When it was time to make the deal, he went above and beyond the call of duty and landed us a fantastic deal on a beautiful vehicle. Our 328i was a blast, but now with the 20% increase in torque, I can't stop grinning ear to ear!

Finally my dream car! 2017 x3

Wonderful, fun, and smooth car buying process with Carl! Will be back for second car and to work with Carl again! My husband and I loved the process and willingness of Carl to go to bat for us and help us with a deal we both felt comfortable with. Carl was even willing to stay open later until 11:30pm when the paperwork and everything was done just to provide us with that level of customer service! Oh, and when I came out and had a huge red bow on my car, that made me a murrieta/Carl customer for life! THANK YOU!

Service Advisor- Allison Wetland

I have been back to this particular BMW only because of the care and attitude of my service Advisor, Allison Wetland:) Thank you for showing me that you care.

Great Job

Your Service team is "Great". I have dealt with Hannah, Victoria and Chad and they all did a Wonderful job. Keep up the good "Customer Service".

Excellent customer service

I have been taking my car to Victoria Guthery for several years and am so pleased with each and every interaction and service. Victoria took great care of me by providing daily updates on my car and providing a nice loaner car while my car was being serviced. She is extremely professional and listens to each one of my complaints. Victoria is understanding and very polite. I recommend her to all my fellow BMW friends!!

Service maintenance

Alex in the Service Dept provided excellent service. She kept me informed all the way through our service as our car was left for a few days. Five stars out of 5 stars for Alex!! ??????????

Service

Outstandingly customer service. Service advisor I dealt with was very friendly and helpful. This is the first time I went there for a service, and I had an amazing experience.

scheduled a service

scheduled a service and extras and was taken care of by Victoria Guthrie . . she did a great job as she had done previously, and that's why I requested her as my service representative again.

Outstanding Service Advisor

This was my first encounter with Mr Chad Ludwig. I found him to be very personable, knowledgeable about the BMW Motor Car. I was interested in changing the type of tire that originally came with my BMW M5 to a different brand. I asked Mr Ludwig a couple of questions regarding the type of tire I wanted to have installed. We both agreed that this particular brand would definitely compliment my BMWas far as safety and looks. But when I return to pick up my vehicle, there was a slight problem, the tires they installed were the wrong tires. I went back to Mr Ludwig, and advised him of the mistake, he was very apologetic, took full responsibility of the mistake. Thus offered me the use of a loaner, said he would take care of it and have it ready the following day. Murrieta BMW, thanks for having a young person with a great attitude when it come to customer service. I would recommend your service department to any and every BMW owner,

Great Service

It is always a pleasant experience to go to the Murrieta BMW. This time my Service Rep was Victoria Guthery, she was so pleasant and kept me informed as to my car's progress while in Service. While getting a cup of coffee one of the Dealerships Managers inquired as to why I was there and if I needed anything please feel free to call him. Everyone is "ALWAYS" so nice....

20000 mile service

Hannah Haaker quickly got the service process started in less than a minute after I arrived at the dealership. She kept me informed on the progress and was very apologetic that the service took longer than expected.

Great customer service no# 1 over all

Dave is one of the best salesmen I met by far and I've been with bmw since 2005 Dave made me feel like family Thank you

Great experience!

We recently purchased a 528 I and couldn't be more happy! Brandon Holland was great to work with! He was extremely knowledgeable on the vehicle and made the purchase pleasurable. We will definitely refer BMW Murrieta & Brandon Holland to friends and family.

Responsive

I got a letter from BMW advising me of their Air Bag recall, so I called the dealership to make an appointment. They didn't have any replacement units available but told me they'd call me back when they had new delivery of airbags. To my surprise, they called back only a couple of days later and fixed an appt for me.Chad Ludwig was very personable and helpful when we took the car in and we were in and out of there within 10 minutes.Unfortunately, the quoted fix time of approx an hour wasn't met and indeed turned into nearly 7 hours, which meant we had to wait until the next morning to recover the car. Disappointing. But for this delay, we would have given 5 stars, because the car was cleaned and inspected and Chad's service was fine.

The. Service was great.

Victoria Guthery was very helpful, courteous, and friendly in getting the information needed to service my older BMW. I received a notice for an air bag recall and she found two more items that needed attention as well. My car was ready the following day. Thanks, Victoria.

Best buying experience ever!

This was the easiest purchase for a vehicle I've ever had. The employees were knowledgeable, professional, and respectful of my time. I let them know what I was interested in and they got me set up and in that car for a test drive. I loved the car it was just what I need, I know they deal cars that are more powerful and full of options but that wasn't what I was looking for right now. They treated me respectfully and I would definitely come back again when I'm ready for another vehicle. I live quite a distance from this dealership but they more than made it worth the drive.

Great Experience!

We really appreciated our experience at BMW of Murrieta. We were looking for an off-brand vehicle and they had it! Ryon was so helpful and great to work with. We truly appreciated the fact that no one at the dealership tried to push us into a decision or try to get us to look at any cars we weren't interested in purchasing. The whole process was super smooth and efficient! We will definitely go there again!

Victoria Guthrie is the best!

Victoria really knows her stuff I would recommend her for manager and a big fat raiseShe set my mind at ease about some issues I had with my car

Personable Dealership

Ileen Garibay was our contact from phone and actually understood our needs. We drove to the dealership from Ontario and chose one of the vehicles that we discussed. Ileen was actually with another client and introduced us to Ryan Ferguson which took over and was very personable and very knowledgeable about our needs because Ileen had informed him prior to the introduction. Ryan was a true professional and had our interests as his priority. We thank the both Ileen and Ryan for making our experience a true pleasures we

Steve G.

Great dealership,fast response. Overall experience was very professional and friendly.

Responsive and Timley

My service advisor Alex Harmsen is the best in making sure that all my car needs are taken care of. I recently needed an oil service and she was able to get me a same day appointment and the service techs were able to get my vehicle back to me in a few hours. It made it easy to use the dealership for services that I would normally look to independent shops to fulfill. Peace of mind is knowing that my dealer does a detailed inspection and informs me of of items that may need attention in the future.

Great service

I had Chad as my service guy. He was so awesome. He took his time to make sure everything was taken care of. I love Marietta they're awesome!! Thank you ChadShenique

Chad Ludwig in Service

Chad is my go-to guy, he always understands any issues I mention to him. I had my one and only poor experience with the quality of the wash that was done at the culmination of my recent service. He is making it right with me and that is all anyone can ask.More dealers should follow this example!

Great Service

I recently had my 435i serviced at Murrieta BMW. Chad Ludwig was my advisor and provided me with excellent service, as always. People like Chas are the reason why I've purchased BMWs for the last 18 years. Thanks Chad

Great Service from Rodrigo Cavalle and Murrieta BMW

I recently purchased a BMW 5-Series at Murrieta BMW. Rodrigo Cavalle was our sales associate and he was excellent throughout the process. Low-pressure, answered all questions, pleasure to deal with and very, very knowledgeable about the car and options. The Management Team did great on follow-up to ensure I was pleased and the service has been outstanding.Thank you Rod and Murrieta BMW.

Terrific Service Experience

Every aspect of my BMW Murrieta relationship has been very positive. The GM Raymond is super helpful and genuinely cares about the client experience. He went out of his way to ensure I was highly satisfied with my purchase. Chad Ludwick is my service advisor and he is always very helpful and prompt getting service taken care of quick. Great place to buy a BMW.

Great Experience

This is the second car I've purchased from BMW Murrieta and I've always been given the best service! Thanks Dave Townsend for helping me find the right car!!! I love it!!!

Allison Wentland at Service Dept

Allison was very polite and friendly. She explained everything in great detail what was getting done on my car. She also gave me the number directly to reach her, so I knew I was leaving my car in capable hands. I highly recommend this service station for anyone that needs maintenance done on their BMW. Once my car was ready Allison called me herself and explained in great detail what was done and if anything else was wrong. Allison is an asset to BMW and when you go to service I highly recommend speaking with her. Thank you.

Victoria Guthery service at BMW

Victoria is so efficient, I love knowing that service to my 435i will always go well! I didn't even need to use the loaner car, she got me in so fast.

David Townsend was Awesome!

From start to finish my experience was positive, streamlined, professional, and a breeze! Dave held my hand through the entire process. Buying a car can be a confusing stressful endeavor. Dave made the entire process feel like a complete adventure.This is the second BMW I purchased from David Townsend, and I have recommended him to very satisfied friends looking for a vehicle as well. He is a five star professional, and I will continue to refer him, again, and again!When I have had my car serviced, and received loaners for my convenience, Morgan, in the service department has made my experience completely pain-free. I was in and out in the blink of an eye. She kept in touch with me, and let me know each step in the servicing of my vehicle.

Rod was excellent.

Rod was very helpful and not pushy, which I appreciated. His customer service skills were excellent and I would recommend anyone to talk to him when at this dealership.

Good Service

Received good service from Alex Harmsen; she was professional and responsive when I brought my BMW 228i in for service and eventual replacement of the NVLD pump.

Excellent EXPERIENCE primarily due to VICTORIA GUTHERY

Victoria Guthery, Service Advisor,was truly outstanding. She is technically capable,cares about her customers and is very responsive to customer needs and expectations. She is very straight forward, without any BS and provides the customer with the true status of the vehicle. I did not have an appointment,as my problem arose suddenly and required immediate attention, Victoria took charge and not only did she tend to my car , she was able to get me into a loaner vehicle in a matter of a few minutes . Although the repair required new hardware and software re-programming ,she kept me informed of status and when she anticipated my vehicles would be returned.GREAT JOB VICTORIA-THANK YOUElliott Ushkow

service visit

I took my car in for routine service and was very impressed by the friendliness and efficiency of all the staff I encountered. It was the best service experience I have encountered in recent memory.

Amazing , fun , inviting, caring and professional

Best experience I have ever had purchasing a car. The process was simple quick and most of all fun. BMW of murrieta took the hassle of buying a car into a positive experience with the customers best interest in mind. Also, David my sales rep was awesome, professional and very informative But most of all he was friendly and, welcoming Customer service - on point. Thank you David.

The service team works well together!

I have had several different service advisers, but this time it was Alex Harmsen and she was very pleasant to have take care of the repair on my X3.

GREAT SERVICE

I have always had great service here at BMW Murrieta. I took my car in for service, a 528i and my service advisor was Victoria Guthery. Victoria was very nice, outgoing and pleasant to work with as all of the advisors I have had there at BMW are. She kept me informed of all work being done and the price. Thank you for a nice waiting room with the large TV screen and snacks and beverages and plenty of seats. Keep up the great job ! Leanne Thomas

Best customer service

Took my 550i for the first time and couldn't be happier. Came to rave about Victoria but looks like others have beat me to the punch... many times over. All service rep at murrieya bmw seem to be nice and knowledgeable but ask for Victoria. She will go extra miles to take care of you.

Woohoo!

What a good experience with BMW Murrieta. Everyone was awesome. Felt more like a friendly visit than a business deal. Very fun experience. Definitely recommend BMW Murrieta.

Great customer service and quick deal!

I dealt with Brandon and Ryon Holland at the dealership. Brandon drove the vehicle to my house to make sure it would fit in my garage- no small "ask", as I live 1/2 hour away from the dealership. Ryon handled the paperwork at the dealership and there were no issues whatsoever. Since it was month end, their inside staff was buried and Ryon kept apologizing for it taking so long, but it wasn't that bad at all. I would buy another vehicle from this dealership in a heartbeat. These folks have tons of integrity and won't waste your time.

Great service and the nicest people

Would highly recommend BMW of Murrieta . . . knowledgible and extremely helpful people. Great service dept . A top notch experience with service rep Victoria Guthrey and the service team.

Oil service

Our service advisor Chad Ludwig always delivers the highest level of customer service.We truly trust him with our vehicles' services.Always a pleasure to visit BMW of Murrieta.

What a Test Drive!!

About 2 years ago I helped my daughter purchase her new BMW. Dave Townsend took us for a test drive, and from that moment I was hooked on the Ultimate Driving Machine (this guy knows how to drive a BMW). We ordered my daughters car straight from the factory. When it arrived on US soil (about 1 month) we were notified. When we arrived at the dealership to pick it up a few days later, the car was beautifully displayed on a round platform with a sign that said "Congratulations Ashley". Everything done here at BMW of Murrieta is done with class. Attention to detail is everywhere...the cars, the customer service, and the ongoing customer support. When I was in the market to buy my own BMW, I went straight back to Dave Townsend...not just for another awesome test drive, but to deal with a familiar, friendly, professional sales associate who knows the business well. BMW of Murrieta is lucky to have this guy. If you are looking to purchase a BMW, go to BMW of Murrieta and ask for Dave Townsend. You'll be pleased. Thanks again, Dave. We are happy!!

Great service expectations

my wife and I are very fortunate to have Victoria Guthery as our service advisor. I expect no less than excellent service, follow through, advise, and work done right when she handles our service or repair issues with both of our BMW car and SUV.She provides the utmost attention to details and awesome informative follow through when our cars are in the dealership.The attention to details and her help and support always make a great visit to the dealership.Thank you for your great help and support Victoria, you make us feel welcomed and at home.Dan & Christi Suban

Wow Service!

Blown away by the superior service offered by Christopher Zappia, Finance Manager, and our Client Advisor, Dave Townsend. From the moment of truth (walking into the dealership) right up to leaving the lot in our shiny new car, these 2 gentlemen took great care of us. We agreed upon a price with relative ease and they made it work for us. We enjoyed the experience and their personalized service, which made all the difference. Would not change a thing. Oh, may be just one thing...the next time we're in, I sincerely hope the industry has figured out a way to eliminate the "wait" process. That would be god send!

Home again!

This is the second BMW that we've bought/leased at BMW Murrieta and there's a good reason why we're back again! When people make you feel like they're working for you to put together a deal that was actually beyond what you thought was possible, then you're not dealing with just another dealership. My wife, Sue, had a BMW 7 series that we leased almost five years ago from BMW of Murrieta - after the lease was up Sue decided she wanted another experience so she leased a Lexus (a wonderful car but lacked the pizazz she'd had before in the BMW and had missed deeply). We were 22 months into a 48 month lease and she'd been bemoaning how she just wasn't happy with her car and wondered if there was any way we could work things out and get back to leasing another BMW. We decided to go look, but in my mind I'm thinking there is no way this is ever going to work without it costing us an arm and a leg. We were not only able to get a new 7 series BMW, but this one was tricked out and it was a 750 and not the less expensive 740 model. Talk about shocked (and happy!), I'm the new hero in our house and momma is happy (you know the saying, when momma is happy . . . everybody is happy, but . . . . . . ). Thanks to you wonderful people - we are happy customers who will be back again (in about three years!).

Purchased 328i from Carl burt

HelloI walked in on a Saturday and next week walked out with a new 328i. Worked with Carl Burt and he was excellent to work with. There finance team was excellent and all staff very friendly. Going back next Saturday to meet with a genesis who will go through additional special details on the car. So far my experience has been "classy and exceptional". Everything I was looking for in leasing a car. First time easing as well. Have always bought cars out right but this was so well done thought i would give it a try! Carl Burts customer service was great because I felt no pressure and when I went to pickup the car I choose the week before I changed my mind to a white car and with a blink of a minute he found one on the lot, cleaned it up and it was delivered the next day to my door. Awesome experience and loved the non high pressure sales attitude. Very well worth the trip to BMW of Murieta, ca. Thanks Carl!!! Kindly,Carolyn. (Happy owner).

Awesome Buying Experience!

Buying a new car is intimidating. How do you know you are getting the best price? I wasn't planning on buying my next car until "better deals" closer to the holidays as I had researched. However, Dave Townsend was able to get me an exceptional price, all, patiently, via the internet, so that after driving the 2+ hours to get there, it would go quickly. The staff were all super friendly and made this a great experience. Thank you so much!!

Very Satisfied Customer.

This was the first time I have ever purchased or leased a car on my own. From beginning to finish I experienced nothing but excellent service, excellent knowledge of the car. Thank you Brandon Holland for taking the time to listen to my needs and find me an excellent and beautiful new 328i ILove it!

Excellent Customer Service!!

The Service Dept goes above and beyond every time we bring our car in. Amy Wilson always makes sure that we are very well taken care of. I highly recommend this dealership!!

Couldn't ask for better Car Service

I leased a 2016 3 series with BMW back in January Carl Burt helped me then and everything went perfect. This is the first time I had to take it in for service for a check engine light and an oil change for 7000 miles. Chad Ludwig Helped me out. Chad called to let me know that the check engine light is on because a rodent had chewed through some of my wires. When I first heard this I thought it was a scam! I told Chad not to fix it I want my dad (a shop foreman for 25 years) to take a Look. Chad said no problem! He even gave me a paper listing the EXACT problem and location. I took my car home and sure enough my dad confirmed the problem and fixed it for me in less than 15 mins. Most dealerships would not be this nice- thank you BMW for yet another great experience !!

Satisfy and happy

Rod Cavelle is a good and professional sale person. He explain all the question I ask and show me how to operate the BMW I3. I recommend every one if you want to buy a car go to this dealer.

Service

I had Hannah help me with service on my auto. She was very professional and thorough. I was beginning to think some of the other advisors I had dealt with in the past were not up to par with those of other dealerships, but Hannah changed my impression entirely. Thank you Hannah for a great service.

Last service, Aug 2016

As I've become to expect, the service was superb. My service advisor, Ryan Cornell, assisted me from the moment I arrived and took care of all my needs including getting the loaner car ready for me. The personal touch from the service staff and the through attention to details has become this dealership' standard operating procedure.

Awesome experience

The help and service was great. Had a good time with service as they had my car ready on time. Very pleasant experience and time there. Thanks to Victoria as she was the one who helped me.

Great experience

Loved the service and speed of the 2nd purchase of my BMW from Carl Burt, BMW of Murrieta. Carl's dedication brought me to Murrieta verses going to a local BMW dealer 1.5 miles away from my home.I am a costumer of BMW of Murrieta for good.

Exceptional Service

I recently brought my 328i in for warranty work. Victoria Guthery and all the staff at Murrieta worked diligently and swiftly to make sure everything was above standard before I picked up my car. I can't explain how much I appreciate the honesty and integrity of this Dealership. Outstanding customer service at every level!

Great service!

My 435i needed service work and made an appt with Victoria Guthery. Victoria is so kind and professional by listening to my concerns regarding my car. She provided a loaner car which allowed me to still keep my other appts and go about my business. Victoria kept me informed as to the progress of my car and when it would be ready for pick up. I enjoy working with her so much....she took such good care of me!! Definitely will be back!! :)

emergency service plus chad

headed north on the 15 when i get the old "you need two quarts of oil immediately" warning. quick google search said BMW murrietta was up ahead 5 miles. pulled in at 6:15 on a Friday, the place was busy, but not to worry. the service guys listened to our story, got us in right away, updated our records in the global BMW system (we're from Carlsbad), and got us back on our way in 30 min. if these guys do this for a complete stranger who didn't even buy their car from them, i can't imagine how awesome the service is for someone who did buy their car. i'll be back when my lease is over. great job guys. and thanks chad!!

100% satisfied with the customer service !!!

We bought a used mini from another dealership and a week later the turbo went out, we were treated better at this dealership then we were where we purchased the vehicle. Hannah Loveday in the service department was great, kept us updated on our repair. Everyone we dealt with in the service department, hannah the service rep, jamie with the loaner vehicle, and ryan the tech were amazing and had wonderful customer service! Thank you!

Service Department

Had my BMW in the dealership for service on 28 July 2016. I was treated very well by Amy Wilson and my car came back to me looking great, which made me feel very happy. The woman working at the front desk, I believe her name was CJ, was also extremely helpful.

Easy!

There was a recall on my vehicle and I was placed in a very nice loaner. No waiting and my car was ready when due.

Thanks!

Always great service from my writer, Chad. Great service department, always friendly people there. I enjoy coming here check in is quick and usually painless.

Service is excellent

I have purchased 4 cars from this dealership. The sales and service is phenomenal. Victoria Guthery is our service advisor and she goes above and beyond every single time. The service Dept is the reason I will never own anything other than a BMW.

Bad faith negotiations

I would not advise dealing with them. They continuously negotiated with me in bad faith. I spent a ton of time working with them on a new car purchase, and was about to go to the point of taking a train to them to pick up a new car, when I realized they'd been dishonest with me about the price.I was looking for a very specific car, with a certain set of options. Murrietta had one of the few cars in the area in stock. I had a price in mind which was in line with other quotes from nearby dealers and asked Bianca to meet it. After some back and forth she said she could not, and I thought we were done. Then I started to receive multiple sales calls per day, surveys to understand why we couldn't close a deal, etc. I answered honestly. Then a few days later I got a call from the general manager, George. He asked what we could do to close a deal. I quoted him my price. He then asked what we could do to close a deal RIGHT NOW and I quoted him a lower price- which he said he could not meet. But he did say he could meet my price and that he had saved the deal, I could come back and take advantage of it (I was not expecting his call, so wasn't prepared to decide on the spot).I called them back in about 24 hours and said I was ready to go- it's now about 7 pm on Friday night. They said that in order to close the deal at this price it had to be done same day. Tomorrow the price would go up. I live an hour away, so said look you tell me what to do but I'm physically unable to get to you tonight. They tried to run my credit, process everything that night, but ran into a problem with an incentive that I was supposed to be eligible for. On Thursday, when I spoke to George and we agreed on "my price" that incentive was 500 dollars. The next day I realized that my paperwork was not in order with USAA, and wouldn't be in time to close this "expiring now!" offer. So I decided to eat the $500 and buy the car for "my price plus 500". They informed me that on Friday, the USAA incentive has actually increased to 1000, and so now they would have to sell me the car for "my price plus 1000". First of all, if the USAA incentive increased on Friday, shouldn't I have had the benefit of it? Second of all, we had agreed on a price on Thursday based on a 500 incentive. When that didn't work out, I offered to go into my pocket to make up the 500. But now they wouldn't accept that and abide by their original deal. But then, of course after a nice long interval, great news, Bianca called to tell me that her manager had finally approved to get my payments down to "my price plus 500"! Whoopee! I booked a train ticket and arranged to spend most of my Saturday getting there but, lo and behold, when I got the paperwork in writing, the way we got from "+1000" to "+500" was my making a 500 dollar down payment. So, they didn't actually come down in price at all, they just had me pay more upfront... So, they did not honor the agreement we had on Thursday on the phone, they pressured me into closing a deal at 7pm on Friday, and then lied to me on Saturday about the terms of the deal I was going to receive. In addition to being dishonest, they wasted a ton of my time. The only good thing about this whole experience was that Bianca had the decency to send me the details of the sale in writing before I left my house to go there (only 1 hour before)... I'm not sure what I would have done had I been stranded there. That earns them exactly 1 star.

Great service

Chad Ludwig, was great hel,, very nice, catered to all of my needs and did so with a positive attitude, thanks Chad, you really came through in the pinch. I greatly appreciate your attentiveness and and loyalty to me as a client at bmw, may your career their grow to be an successful one, until next time, thanks so much.. William Wright

Keeping my BMW Fresh !

My E46 M3 is a cherished "ultimate tanning machine & driving machine"...so I want to keep it safe & reliable. Chad & Victoria have been of tremendous service in maintaining my BMW. Per usual, everything took place as promised and in a timely manner. Boris Said has always run a professional operation...starting with his receptionist 'CJ' ! I'll be back...

Awesome !

Ryan Cornille and the rest of the service and parts team at BMW Murrieta are always awesome! They explain to me exactly what my car needs and the best/most affordable way to do it. My car is always nice and clean when I pick it up as well.

Excellent

Roy helped us buy our first BMW. It was great service. Not only we bought one , but two BMW.He was knowledgeable of the product, and made us very comfortable at the dealer ship.

Never responded.

I sent a request to them and this dealer never contacted me.

Great Experience

Dave is very helpful and answered all of our questions. He worked with us to meet our needs - we had a great experiencing buying our BMW.

Awesome Client advisor

I believe that people are the reason for a sale business to succeed! Rodrigo Cavalle was our advisor! From the get go he was friendly and knowledgeable and made everything easier! Downside of the whole sale was how long it took to get everything done and out the door but i guess somethings you cannot control... Overall i had a good experience and would return in the future!

Excellent Advisor - Ryan Cornille

Ryan Cornille is a great service advisor. He is patient, kind and always makes sure my repairs/service is completed in a timely manner. He returns all my calls and sets up my appointments immediately.

Great Service Experience

I have had two BMW's and each time they need service I call Victoria Guthery! Victoria always makes sure that my vehicles are repaired to my satisfaction and I leave very happy with the service! I really appreciate working with Victoria every time I bring my BMW in for service!!! Thank you Victoria!!!

BMWshopper

sales person very kind.Facility is very clean. Buying processing was very professional.

Best Service Experiece

Every time I have had my car serviced/repaired by BMW of Murrieta, it was returned right the 1st time. Never once have they told me they couldn't duplicate the problem. Dealing with Victoria Guthery truly makes it a concierge experience.

Very welcoming atmosphere for the entire dealership.

Skip was outstanding. I have a disability. I call him Saturday morning at 9:30. He sent me the link to fill out the application. He kept on calling me after the pre-qualification until I decided on the color and model. Then Slip kept on sending me SMS messages thanking me for being patient because it was the end of the month and a Saturday.That was the Best Experience I had so far. But I told Skip there are 4 cylinders missing: LOLI wanted a 750i, and I qualified for a beautiful 2016 528i. The entire family is enjoying it.See you soon. Sincerely Oumar

Fantastic dealership!

This dealership treated me like I'veI've never been treated before during a car buying experience. Rod Cavalle took care of me, and Osmond in the financial department worked wonders. Great job I'm definitely coming back.

Roy Cronk experience

Went in and Roy immediately helped me with literally everything! Not only was his kindness and professionalism above any other I have came across, his knowledge about these cars was amazing! Thank you Roy for taking care of me and my family and giving me nothing less then the best experience. See you soon.

5 Star Service!

Many luxury car dealerships claim to provide 5 star service, but truthfully I've never walked away from a dealership feeling like a VIP. The car buying or leasing process has always left such a bad taste in my mouth. I'm a huge fan of BMW, so I knew I wanted a BMW again. An i3 to be exact. But I definitely did NOT want to go back to BMW of Monrovia, which is the closest dealership to me. I was sharing my frustrations with my friend, and she told me about her experience at BMW of Murrieta, and in specific she mentioned that Bianca Mata gave her that 5 star, VIP treatment I've been expecting, but never got at any other luxury car dealers. So I called BMW of Murrieta yesterday and asked to speak with Bianca. She asked me what I was looking for and said she would get back to me within the hour. Sure enough, about 30 minutes later she called me back, with good news. They had the exact i3 I wanted and it was ready for me... But I work pretty late and I was racking my brain trying to figure out when I would be able to make the trek all the way to Murrieta to pick it up. However, she said she would personally deliver the car to my home that same evening. ARE YOU SERIOUS?!? I have never had a more seamless transaction... She did everything over the phone & email. And exactly at 8:30pm on the dot last night, Bianca knocked on my door with my brand new, beautiful BMW i3. She had some paperwork for me to sign, then we went outside where she went over some features of the car. I can't say enough about Bianca's customer service. Besides having fantastic people skills, she seriously went above & beyond to make sure this transaction was smooth for me and emphasized that my satisfaction was everyone's main priority. Moving forward, I will only recommend Bianca Mata at BMW of Murrieta to anyone who wants to be treated with respect and dignity when leasing or buying a car.

Very helpful

I was visiting the area from San Diego when my car stopped running. I had to be at work on Monday so Hannah Loveday assisted me in getting a loaner car and the repairs I needed were done quickly and professionally. I would gladly go back to Murietta BMW.

FAST RESPONSE

I didn't purchase the car from Murrieta BMW due distance from where I live but their response is very quick and willingness to work is awesome.

Best experience!

From the minute I walked through the doors they made me feel like we've been friends forever!David is obviously a positive,happy guy.I am a very impatient person and there was no lack of doing everything possible to make the deal happen.

Best service department!!!

I love Victoria Guthery, she makes my day every time I come to get service, is not every day that you can say how happy you are with your car dealer especially with their service department. I must say though that most of the people there are very nice and helpful. I will never take my car anywhere else for service, they won my business for life.

Great experience

Frank Madrid was great to work with. We purchased a car for our daughter and Frank made the car buying process painless. Can't wait to buy future vehicles from Frank. Thank you for everything.

1st., visit for maintenance

Hannah Liveday was great, professional, nice and explained everything in detail. She was very informative and pleasant. I had a limited time frame that day and she worked very well w/me.She is a pleasure to work with and is very knowledgeable and professional. Kudos to her.

Dave is Great

I was very impressed with service at BMW of Murrieta. Dave Townsend was immediately aware of my husbands health situation and he made sure that we did not have to move around the building a lot and wait a long time for anything. He brought water and offered coffee and snacks. He brought paperwork to us so that we could remain seated in his cubicle. I am looking forward to my Encore appointment.Ruby Weaver

Great Service

Hannah Liveday was outstanding in every way. Kept me informed and worked through some special items for me. She was excellent! Thanks for all the effort Hannah!

Excellent service

I am so happy with my new purchase! I didn't think getting a Bmw would be possible, but Dave helped make it possible! I really appreciate all the help he did for me ! Excellent service.

Excellent Service!!

Always a great experience at this dealership! Victoria Guthery goes over and above to provide excellent service and makes you feel like you're part of the BMW family. Honestly, even person I encountered during my service (drop off and pick up next day) was beyond helpful, friendly and professional. Way to go Murrieta BMW! Sandy Ramirez

Excellent service is the standard at BMW of Murrieta

I wish I could give more than 5 stars to Chad Ludwig. Service Advisor at BWM of Murrieta. The service performed on my 2013 535i is always completed correctly without any mishaps. Chad always greets me with a smile and firm handshake, he is professional and is very knowledgeable about my car. He does his best to make sure my BMW is ready at the time he told me. I live in San Diego and drive the 40 miles to this dealership because I know I will receive a great experience there I strongly recommend this dealership.

Excellent and very professional service

I came in for a sercvice of our 2012 X5 35d since the CEL turning on and off. 1. The setup of my appointment was a breeze and Alex Harmsen took care of me. 2. A loan car was arranged and it was a brand new 528i - my wife and I were very impressed with the 'enticement' gesture to buy another BMW. The front desk attendant (so sorry I did not note her name down) was very nice and accomodating!3. I was updated on the progress by Alex and and Hannah Loveday on a regular basis so I knew what was going on4. We got our X5 back earlier than promised and it was serviced, cleaned and shiny including the wheels!Very impressive service and my hats off to the BMW team of Murrieta.

Excellent service!

Rodrigo Cavalle helped us find the perfect car and stay within our strict budget. He listened carefully and researched options nationwide to locate a vehicle off-premises. He put in a lot of extra work and was gracious and kind the entire time. His experience and knowledge of cars in general was impressive and helpful. Another dealer we went to the same day had staff that was misleading and condescending, so Rod was a refreshing change! Thank you BMW of Murrieta!!!

Great car-buying experience

We worked with Rodrigo Cavalle looking for a new 5-series. Rodrigo worked with us to accommodate our needs, meet our budget, and get us a car we were happy to purchase. We will work with Rodrigo again in the future, happily.

Car wash turns into tire repairs.

I always have a great time when I go in. I always get greeted. My service provider is Victoria Guthery no matter if she is busy with someone else. If she sees me she will stop wave. I went in to get a car wash from coming back from a trip with the family, ending up with two tires needing changing. Victoria added me to her busy schedule and took care of it. Thanks! I rarely need to call her, Victoria always call at a timely manner. To keep me informed..

Buying our 6th BMW

Your sales department is top notch, Ryon Holland is a great salesman at Murrieta BMW. We have had Ryon help us on every car we have bought from Murrieta. In fact this is our 6th BMW from Murrieta Dealership. Our experience is outstanding there we feel like family. If we buy another car it would only be through Ryon Holland . Thank you again for all you've done for us.

Excellent Customer Service

Dave was quick to respond, offered clear numbers and was an absolute professional. Although we did not decide to purchase today, we will not hesitate to reach out to Dave first when we make a decision.

Top rate service pro - Chad Ludwig

I'm never disappointed with the service I receive from Chad Ludwig at BMW Murrieta. I've been a BMW owner for 3 years now and Chad goes the extra mile to proactively know my service history, provide recommended services by priority and keeps me informed every step of the way. I appreciate his positive attitude and professionalism.

Victoria Guthery

Victoria was extremely professional on my service visit... She took excellent care of my concerns and made my experience pleasant. I will definitely ask for her in my future visit for service

Great and thorough experience.

John Hardin was proactive and greeted me almost as soon as I arrived at the dealership. John was very accommodating and worked with his finance team and myself to find the best deal possible. As a sales professional myself; he was text book, not pushy at all and made no assumptions. I will buy my future cars from him moving forward.~Mark

GREAT !!!!

This pass 4th of July weekend we purchased our first BMW it was a 535I the sales person (RYON HOLLAND) was absolutely great. No hassle not pushy, I think, it took us more to decide if we wanted the car than the paper work. Really fast!!!! everyone you must see RYON his your guy!!!!Sincerely First BMW buyers!!!Alex and Yolanda Mendez

Exceptional service from Carl Burt and others

Carl was exceptionally attentive and focused on providing the customer with a first-rate experience. He knows his product inside and out and is a pleasure to work with. Very nice low-key approach, letting the quality of the product and the deal speak for themselves. Would look forward to working with him again - you will too! Carl was the reason I purchased from BMW of Murrieta, and the support he received from Misty and Matt added to the positive experience.

The Best Dealership Because of the Best STAFF

On an insanely busy day yesterday, Monday, my service rep was Chad Ludwig. I watched him manage customers, fellow staff members, while processing work orders. He did it all with consistent calmness and clarity--all the while maintaining an easy warmth. For more than a year I have encountered nothing less than the most consistent equanimity from every staff member at BMW Murrieta, from the receptionists, sales, all levels of service staff--EVERYONE. This is my dealership. I sincerely appreciate all advice and dealings I've had with everyone. And to the unsung heroes--the MECHANICS--Thank you.Come to BMW Murrieta. This is a dealership with this highest level of respect for customer service.

BMW 328i

My salesperson was Jolene Buchholz and she helped me obtain the car I wanted at the price I wanted! They all stayed after midnight to complete the loan and I drove off very satisfied! Thank you Jolene!

Bmw 335i service

I have been coming here for about 2 years now and I have always been taken care of by Chad Ludwig. He is the reason I keep coming back because no matter what my problem is he always takes his time to make sure all my problems are addressed and solved . My 335i has been a headache for myself and sometimes ok most of the time I am a pain to deal with and never once has Chad ever ignored my problems . The employees are always kind and thats always a plus. The facility is clean and very nice. So if you have any service needs just know Chad Ludwig is the man to talk to if he can put up with me then im sure he can handle anything and any type of personality thrown his way.

Excellent Service from Chad Ludwig

I recommend Chad Ludwig without qualification or hesitation. I have worked with Chad for years, and he has always gone above and beyond in taking care of us and our vehicles. I have complete confidence and trust in Chad, and will continue to make the 35-50 minute drive from my house to keep working with him.Thank you.

Great Dealer and a great person to do business with.

I purchased a 2011 328i from BMW of Murrieta and couldn't be more pleased.I did my homework on the car so I knew what I wanted.The car I got looks almost like it did coming off the show room floor 5 yrs ago.It has a tiny nick in the paint and a small abrasion on the side of the drivers side seat but otherwise perfect with only 52,000 mi. on it.The price reflected the quality so I paid a little over the average cost but got a real fair deal on my trade in.I dealt with Carl Burt and could not have been any happier with his help and the overall level of service was excellent.I strongly suggest that you ask for Carl when you visit.He knows his product and is an extremely friendly and honest person to do business with.My first contact was by e-mail which was answered in a timely manner.A couple of phone calls later the same day and I was on my way to a test drive and purchased later that afternoon.When you see Carl tell him Dave said Hi. Really do yourself a favor and shop BMW of Murrieta first.I know you well be as impressed as I am.

BMW of Murrieta Repair Service

Raven was very helpful with everything. Kind, courteous and informative. My transmission was going out and they installed a brand new one, not a rebuild. Also installed a new valve cover gasket. I was also able to use one of their BMW courtesy shuttle vehicles for free. All of this would have costed thousands of dollars but was covered under the extended warranty. I am very happy with the new performance of my vehicle. Thank you very much.Mr. Bentley (she calls me)

THE WORST SERVICE EVER

I bought BMW 328i CPO 2 weeks ago and I didn't even drive it 2 days!!!! At the beginning i wanted to program the autostop engine button and paint the rims they took 3 days and when i went to pick it up the check engine indicator was on! And the rims i could've done way better job than BMW! I came back after 4 days and i figured out that the care goes to the right, the alignment was off! So I went back to them and they told me to come back the next day and when i did the car wasn't ready cause it wasn't the alignment it was some mechanical issues and NOBODY contacted me! No one followed up!!!!!!!!!!!I asked to talk to the manager cause i'm done with this car (certfied preowned!!!!!!!!!!!!!!!!!)I live in Corona and they are in Temecula (35 miles)The GM called me and he was so nice but he said he couldn't help me to trade the car and make a good deal cause he contacted BMW and they are not willing to help!!!!!But he will tint my car!! I told him i'm done with you guys do it and when i went to pick up the car they didn't do it as i asked !!!!!!!!!!!!!! However the manager said it's their fault not to check the car before they call me to pick it up!! And they did it 4 times!!This is really frustrating!Worst service ever and i will tell that story to everyone!

Great Customer Service

I took my BMW 7s there. It has has some issue of not resetting one code. They finally found the code but the cost was too high considering that I had just paid for the car to be fixed somewhere else. Anyway, Chad was amazing in his advising and way forward. Oops, they also fixed the recall issues and washed my car!!Joseph

Great customer service!

Hannah was very helpful. She has great customer service skills. The facility is very nice and everyone there is extremely professional. I will continue to use your services.

Excellent!

Excellent customer service from top to bottom. A HUGE thanks to Raymond, David & Jorge for going above and beyond to make my X5 buying experience quick, easy and stress free. I have already sent the dealership's contact info to two of my friends.

Excellent service all across!!

I am very satisfied with our recent visit to BMW of Murrieta. Special thanks to Melissa, Thomas, and Brandon for assisting us in purchasing our awesome cars and for taking the time to make our visit extra special.

Charles Arroyo

Charles was patient and took his time to answer all my questions. I wasn't planning on, buying a car just looking for info. I ended up with a car and very happy with the service I received. I'm very happy with the deal I made and would recommend any one looking for a BMW to use Murrieta BMW.

Fantastic!

In taking our 2011 528i in for service, I wanted to make sure it was in good shape for our upcoming trip.Our service assistant was Allison Wentland, who was truly professional. She met me with a smile and eagerness that said, "We are here to serve you and resolve any maintenance and/or repairs that are necessary.The service was completed in a timely fashion and all maintenance checks were done expertly. I would definitely recommend BMW of Murrieta to any other Beamers out there that want a dealership they can trust.

Service of X5

Chad Ludwig was awesome. He listened & answered all my questions. He was prompt with his follow up calls and was very informative. I my next service visit I will difinitely seek out Chad.

Hannah Loveday is the absolute best!!!

I've had my BMW serviced at this location on several occasions. The customer service there is top notch and Hannah always provides service with a smile and excellent communication with updates on the vehicle, daily if the vehicle takes more than a day to get fixed. Hannah is my go to rep! I've never had to bring my car in for re-work and am always provides a loaner car. I recommend this dealership to anyone needing service. You can probably get some work done cheaper but I think they're work is worth the extra cost.

Mini Cooper Purchase

I purchased my gently used Mini Cooper Countryman from Charles Arroyo. My experience with Charles was great he was very professional and there was no high pressure sales tactics at all. He is a great asset to Murrieta BMW. Going through the financing process was easy also. I highly recommend BMW Murrieta to anyone buying not just a new BMW but they have a great selection of certified used vehicles as well.

Five stars for Hannah Loveday all the way

I must say that Bmw of Murrieta has a friendly and courteous staff however when it comes to Hannah Loveday she is a true professional very knowledgeable of the product and she realy caterers to her clients need by giving timely follow up calls and also try to resolve any issue you might be having when it comes to taking care of your vehicle so that you can have a piece of mind while driving the ultimate driving machine.

Best Experience Ever!

BMW of Murrieta is simply the Best!! I'd heard some of the stigma around going to the dealer for repairs---that they are "intimidating and way too expensive". Don't believe that HYPE!! They have treated me with first class service and went well beyond the call of duty to make sure that I left with my vehicle repaired and not to mention a smile on my face from ear to ear!! From the Front Desk reception with CJ, to the Service Dept with Isaac and Victoria, I even got to shake hands with the owner Mr. Boris Said, himself!! This was the best experience I've ever had with any auto dealership. And I've had several vehicles, last two being BMW's and the folks at BMW of Murrieta have truly made an lasting impression on me and proven why they are #1 in sales, and I'd like to add second to none in Service!! Kudos BMW of Murrieta! You are Fantastic!!! I encourage anyone who owns a Beemer or even is thinking about it to take a trip down to Boris Said's BMW, you will Thank me Later :-) Melody

Outstanding!

Dave was exceptionally great to work with. He answered all my questions without hesitation. We was quick to respond to my texts and emails. Dave made the transaction with my vehicle very pleasant. I highly recommend Dave!

Quick, courteous, professional.

I drove up for my appointment and a service person instructed me to pull right in to the service department. From that point Hannah Loveday assisted me through the entire process - want they were going to do, future service information, appointment duration.Hannah Loveday was quick, polite, and very knowledgeable. A true professional.

An absolute pleasure to deal with Carl Burt.

Purchased a CPO vehicle from Carl Burt at this dealership and he made it one of the easiest purchasing experiences. He showed us multiple vehicles at request and provided detailed information regarding the different features. The team took care of all of the paperwork while we watched game 7 of the NBA finals. No back and forth to waste our time.Christopher Zappia in finance had us in and out within a very short time. Thanks again for your assistance with the purchase. I'm loving the new car!

Best Experience Ever!

I saw the car online, went in for a test drive and left with my new car less than 2 hours later. Everyone was friendly and worked hard to get me the deal I wanted. Definitely coming back there when I want another vehicle.

Two to three hours wait for a car wash

Two to three hours of wait for a car wash. Why not make this clear when selling the car. Our time is precious too.Good day

Great service

Bmw of Temecula and our sales person Ryon Holland were great , he gave us excellent customer service, made us feel at home and he helped us with trade in. Very honest,, fair and treated us with upmost respect, I would definitely be a return customer.

I feel at home.

I would like to say that BMW of Murrieta is an outstanding dealership. The buying process as well as the service visits is top notch. One can't help feeling at home when your vehicle is in service! Bravo!

Outstanding

BMW of Murrieta was wonderful when leasing my new BMW X1. For the second time. Joe Garcia made it so easy and painless. I love my new car and very happy that I got it from them.

Shopping made easy!

ileene Garibay was excellent. She was helpful and knowledgeable. No pressure sale. I felt comfortable asking her questions. She had the vehicle I wanted ready and worked around my schedule. Excellent experience. I rocommend ileene for your visit.

Shoping Experience at the BMW of Murrieta

Dave was amazing and he went above & beyond to get the car of my choice when no other local dealer can in a matter of day. That is what I call outstanding customer service and he should be commended. I truly appreciate all the effort he put in and thank you Dave. If anyone out there in the market for a BMW car then I would strongly suggest that give Dave a call at the BMW of Murrieta.

No hassle!

See Dave Townsend! Great experience. Friendly and worked some magic. Renee the finance manager was great too! So happy I was able to take the car I wanted home!

Great experience!

Our sales person, Dave Townsend was terrific. He was professional, knowledgeable & a good listener. He helped us find the perfect car for us. All staff at dealership are friendly and work as a team. I received a phone call from a product specialist within a few days of our purchase. We met with Erick who gave us a hands on demonstration of our car features. This was so important. Was nice to have a personal session rather than just reading the Owners Manual.This is our first BMW purchase and it has been a great experience. Hats off to Dave & BMW Murrieta!!

Great dealership

Came here just to check out the cars, ended up buying 2 one for me and one for my husband. Great customer service ALL around. I would send my family here.

BMW 328i purchase

From the moment I inquired online, I received prompt, friendly customer service. After test driving the vehicle I really appreciated that there were no games regarding my trade in, the vehicles price, interest rate, etc. The entire process was straight forward and painless. Our sales person, Carl, made the entire process the most positive car buying experience I've ever had. And I would highly recommend buying a car from him again. He even put a giant red bow on the car, which made me laugh as I commented 'that I felt like I was in a Lexus Xmas commercial. ' Carl commented 'with BMW everyday is Xmas.' Yes, it felt like Xmas.

Windshield ptotection

Thet did what they said they would do. Checked me in on time, In and out with a loaner and finished on time. Car looked great! Friendly and efficient.

Happy is an understatement!

The only way to sum this experience up is by saying that the luxury car I purchased was more than matched by the luxury service that Dave provided. The process was seamless and the knowledge was top notch. Thank you so much Dave! If you're looking to buy a Beamer I highly recommend working with Dave!

Excellent Experience

Ryon Holland have given my husband and I a great experience on buying our 1st BMW vehicle. Very friendly and knowledgeable. I recommend him to all my friends and family. Thank you Ryon Holland for everything.

Trustworthy place

I have been servicing my cars here since the dealership opened and am always satisfied with their service. I've also leased 2 cars here and had good experiences with sales as well.

BMW Murrieta

"BMW Murrieta" is where I purchased my vehicle and continue to take for service. I've been lucky enough to create great relationships with both service advisors and loaner department members (Hannah Loveday and Jordan Anguiano). With both of these employees professional and courteous conduct, not only was my vehicle well maintained but I will be personally asking for their services from here on out.

Fast and efficient service

BMW Murrieta knows how to take great care of you! I recommend speaking with Ryan Cornille he's the best! Please stop in and ask.

Best customer service

Allison service advisor is the best!!!! I live in LA and will drive the extra miles to Murrieta because of the excellent service they provide. Thank you Murrieta BMW

Getting my daughter's car back on the road.

Called and talked with Allison(SP?) in service and told her my daughter's car service light was on. We rented a car so she could get to work and "HOPEFULLY" get her car in that day. Allison called me back within minutes to say yes come in. Car was done that night. Everyone I talked to was very courteous. Thank you again for the quick turn around

David was great!

We couldn't sync up on the right car. But he was truly a fantastic salesman. Thank you. Hopefully in the future I'll be able to come back and find the right car.

Rock chip on windshield and window tinting.

I was assigned to Raven Sherwood at the service department to have my windshield looked at and the windows tinted. She wasted no time: explained to me that my warranty paperwork is still being process and that she will follow up with the company and keep me posted.The tint was applied and done in a timely manner. She inspected it herself before and after having the vehicle washed. With only a couple of weeks on the job and she already "ROCKS".Superb customer service and outstanding work on the vehicle.

Smooth Process for New Lease

Charles Arroyo was my sales representative. He was very pleasant, courteous, and easy to work with during the lease process. I would recommend this dealership to my friends.

Service Department

I took my car in and Hannah Loveday was assigned to me as my Service Assistant, she was a pleasure to work with. Very polite and knowledgeable. Thank you Hannah for everything!

Mr. Chad Ludwig is AMAZING!!!

I recently took my 5-Series in for a routine oil change and was able to accomplish so much more than I could have anticipated in just one visit. I was fortunate enough to come across Mr. Chad Ludwig who went out of his way to greet me, ask about my family and hear out all of my concerns regarding the vehicle. Bottom line, it is awesome in this day and age to find people who actually want to hear you and even more, want to help you. Mr. Ludwig manages to do both at what I feel is the highest level.In two days time, not only did Mr. Ludwig complete the oil change, he had the routine service performed, addressed a few superficial concerns I had and also had the car detailed!Mr. Ludwig is an asset to BMW of Murrieta and one of the reasons that my last 3 cars have been BMW's that come from here. He offers you peace of mind knowing that no matter what's going on with your car, it will be taken care of quickly and professionally.Bottom line, I will end this review just as I started it. Mr. Chad Ludwig is AMAZING!!!

1st BMW

Looked at X3's. Went to a dealership in Orange County and had a less than favorable experience. Came back to Murrieta and got the car I wanted with all the options on a certified pre owned. Couldn't be happier! Carl and Mike were both great!

Stress-less...!!!

David T is by far the easiest and knowledgeable representative I have ever come across since I've been purchasing automobiles.. He is why we purchased our first BMW.Thanks David T.

Excellent Buying Experience

New to BMW (prior owner of Lexus, Audi & MB) I dealt with six dealerships to find the vehicle I wanted for my wife. None came close to BMW Murrieta or Dave Townsend. Dave Townsend was awesome! Prompt to reply, he immediately understood my needs, worked opening and honestly in ALL matters and we put together a deal in short order that I believe was a win-win for all. Easiest car purchase I ever made. I drove 100+miles to pick up the vehicle and the morning I arrived BMW issued a "hold" due to a minor locking problem. Dave & BMW Murrieta didn't hesitate - we promptly completed all the necessary paperwork, they then provided me a 700 Series loaner vehicle, and a week later after repair, delivered my new BMW to my home and spent 1 1/2 hours explaining every detail to my wife. She was thrilled, loves the car and was amazed with the dealership. Next purchase I know exactly where I will go!! Thanks Dave & BMW Murrieta.

New owner of a Mini Cooper

I'm new to the family of BMW and Mini Cooper. I have a used 2009 Cooper. BMW of Murrieta is close the area where we will be living soon. I have now been there twice. Everyone there is friendly, helpful and personable. Victoria Gunthery was my service helper and was very thorough. If I can, I will ask for her assistance next time service is needed on my car. Nina Watje (Diana)

Amazing !

Hannah Loveday was very helpful, and always is on her business. Every time I go to get my car serviced I always go with Hannah due to the fact that she provides very great customer service, and knows exactly what she's doing and what she's talking about. Very fast and is always on her A game. Definitely the one person I would recommend, every time I go for servicing.

Did the whole deal before even going to the dealership

Ileen Garibay was great! Very professional and friendly! We communicated via txt and email. It was so easy and simple. I am glad I chose BMW of Murrieta and will be for my future purchases.

Lease