BMW of Minnetonka

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.9


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Awesome experience!

5
boofhust on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not be happier with my purchase, with my sales person Craig Haggerty and Kyle the Finance Manager.People who know me, know that I am very particular with my car - from inside out, down to every single detail of my car.I was known to trade in a barely one year old car for the exact same model just because I was tired of the color and the placement of the cup holders.To sum it all, yes, I am picky, very picky, even with my sales person. ?I bought my first 328xi brand new from another BMW dealership 8 years ago. And I bought a 2014 CPO 328i xDrive from Craig this time. But my excitement and experience are comparable to heaven and xxxx for both time. If it was not because the other dealership had the car I wanted back then, I wouldnt had wanted to deal with them at all. Craig and his team had totally changed my mindset on BMW dealerships.My car broke down on Saturday night and I had spent all day Sunday looking for a decent CPO 3 series and couldnt really find one that I like. I was a bit panic because I was not planning to fix an 8 years old car and really wanted to buy a car by Monday, not Tuesday, Monday! Finally, I narrowed down to 3 cars that are located at BMW of Minnetonka and 2 cars at the other BMW dealership, still, without much excitement. As those are not really my type of cars if given I have more time to shop. I decided to stop by BMW of Minnetonka first and really hope I will end up buying my car there so that I dont need to stop by somewhere else. Dont get me wrong, I like the service department at the other dealership, just not their sales team.Craig greeted me with friendliness that you couldnt expect from the other dealership. I showed him the stock numbers for the cars I have found on their website. The one that I really have high hope for, turn out it has some flaws that was a deal breaker to me. The other two were the type of cars I knew I would regret buying the second I sign the paperwork. We have checked out about 6 cars and still couldnt find the one I like. Before I thought of telling Craig I might have to check out the other place, he came running and told me he might have a car that I like and meet the monthly payment I have in mind. Just like any good sales person should, he listen to my wants and needs even when I thought I was just mumbling to myself. To my surprise, he even know what I was looking for without me actually saying it. Just like he knows I am picky without me even showing it. :) The car was still in the process of detailing when he showed it to me, so I didnt really have any expectation besides the body looks flawless, which will be a deal breaker to me IF it wasnt. I know, it is a used car, what should I expect, right? I expect flawless. :)Long story short, I was beyond impressed when I finally got to see the car in broad day light and drove it! At that point, I wasnt sure if I have fallen in love with that car or with Craig. It IS the car I was hoping to find and never thought I could find one in such good condition plus all the extra bells and whistles that I thought would cost an arm and a leg. Low mileage, Cold Package, Premium Package, Sport Steering wheel, Navi, spotless body with really good price! On top of that, Craig and his manager offered me a pretty good price on my trade without me doing all the negotiation. On top and on top of that, Craig took some money off the listed price without me even asked! I hate price haggling. But buying a car without doing so just doesnt make sense. This time, I did something that totally make no sense I didnt haggle, I didnt even try. I would be ashamed of myself if I did.One of the things I hate the most with buying car is the finance guy. They will try to convince you to bubble wrap your car with all the extra warranty, packages and etc etc etc. But not Kyle! He is funny and very friendly. No pressure, no sales pitch and very easy going.I dont ever do review, have never done one, not even for bad review.But I owe this to Craig if I dont.Thank you so much for your help, Craig!Keep up the good work!!


An awesome experience

5
Cushman16 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I felt that I was not just a number. And that I was really cared for and cared about. They were very nice and did what ever it Tim to get me info this vehicle. I traveled over 100 miles and I would do it again in a heart beat!


Andre, Jim and Kyle

5
newtome on 11/25/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a car and extended warranty from BMW of Wayzata. I received very good service and they were all accommodating. I had visited 3 other dealers and was offered low prices for my trade-in. One told me to sell it myself. I had what I thought was a fair price for my trade-in. I drove the car. I made an offer and they shook hand and told me it was mine. Thanks again guys


I love not worrying if I got a good deal or not

5
Ithicagirl on 11/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Christian Evens was our salesperson I love this guy. Knowledgeable, forthright and integrity. I would come back to this guy anytime to buy a car, he's the best. The team at BMW Minnesota are so impressive. They follow up with any questions or concerns. If you need a name of someone from service the MAN is Bill and his son Chase. I'm so impressed they followed up with my concerns at 7:30 pm via text mess. I never expected that. I'm so happy I hope you have the same experience I did. Go with BMW you won't go wrong.


Christian Even best contact ever. Excellent customer service

5
Ithicagirl on 11/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought another BMW I love no pressure salesman. Christian is knowledgeable, personable, great personality shines thru.Totally trustworthy, love this guy. Bill and Chase took care of us in the prepping of the car i.e. Window tinting, taking care of the windshield that needed to be replaced and detailing the car. This has been the best experience ever. I will be back in 4 years to get my convertible Z. Christian keep us in mind. Bill if I need help I'm coming to you.


Purchased 535i

5
Art Rillo on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman Andre was very helpful with my purchase. Very easy to work with. He was courteous and thorough. He made the purchase simple and efficient.


Overall great experience

5
Brett on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking to replace our current vehicle with a used BMW but were not in a particular hurry and willing to keep looking until we found the right car. Patrick Spott was fun to work with and incredibly patient through our multiple visits and kept us informed of new arrivals that met our criteria. We eventually found what we were looking for and are very happy with our purchase. I would happily buy another car from this group in the future.


Great people to work with

5
TMWayzata on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We leased our second car with Matt Liebig and the service and commitment to use was fantastic. Everyone at the dealership was very friendly and professional. We are very happy with our experience.


BMW Minnetonka - Purchase of an X5

5
Gregg on 11/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The buying experience, like the vehicle, was truly exceptional on all accounts.


Andre is the best

5
Mike E-B on 11/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I set out to buy a nice upscale car for my wife and looked at what was offered by Audi, MB, and BMW. My requirements were above average fuel economy, all wheel drive, safety, and a car that was certified pre-owned. The BMW 328i xdrive diesel exceeded minimum requirements. Andre Prasad was very helpful and made my wife feel comfortable with the purchase


John "Sully" Sullivan

5
Kelly on 11/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience! Sully was great and made the experience a great one!


Excellent

5
Kelly - Maple Grove on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John " Sully" Sullivan went above and beyond at the sale and after the sale. He Is extremely personable and was a joy to work with.


I actually enjoyed buying this car!

5
CL from Rochester, MN on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John "Sully" Sullivan was so helpful and informative that I actually enjoyed buying a car from him!We entered and were immediately greeted by a friendly receptionist. Two seconds later we met Sully.He showed us a number of cars and when I asked him which car would be buy for his mother...he immediately zoomed into what i was looking for.Get service and nice people!I will certainly recommend friends to buy from Sully!


Fantastic!

5
Christopher J Bodell on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

What a great experience! This was my first BMW, and I'm still in disbelief. Every time I hit the unlock, before I even get into the drivers seat, I have to smile. Ryan was the gentleman I had the pleasure of working with, and I remember how great he was when my Mom bought her last X5. I wouldn't have dealt with anybody else. In fact, when I unload this one in 3 years, I'll be working with him to see what I can get into next. Can't wait!Thank you Ryan! And thank you Minnetonka BMW. Y'all have been great!


Excellent experience

5
Jason and Michelle on 11/10/2016

Overall Experience: 5.0

We've purchased our past three vehicles from BMW of Minnetonka, with Kris Kramer, and have always had an exceptional experience from start to finish! Would highly recommend. Kris is great to work with, very accommodating and helpful!


Bought 2 New Cars in 1 Hour

5
New Owner on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought 2 new cars very quickly largely because of Alex Tamarkin. Alex is easy going and although we had gone tenth showroom only to browse, we came away with 2 cars and to date we are happy with both cars and the follow up we have had from BMW.Thank You.Yogesh Dandiker


The best place to buy a BMW in the Mineapolis area.

5
Over the hill on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alex Tamarkin has been my "go to" person at Minnetonka BMW for many years. As far as I am concerned, there is no better place to buy a new Bimmer and Alex is the only one I would trust with my purchase.


My experience was awesome from the minute I walked in t

4.8
Paula on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I dropped in without an appt and was taken care of immediately. Salesman was professional, knowledgable and gracious. Immaculate facility, impressive in size and scope. I was very impressed .


Lovely Vehicle

4.8
Mehdi.S on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was searching for this vehicle for about 2 months and finally Steve found it for me! He is a friendly guy with a lot of patience.


Excellent service

5
Wayne J Larson on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our orders were placed with Evan Hopkins. Evan helped us with our selections and recommendation of options for our vehicles. His assistance was excellent. We also appreciated being able to examine cars on our own and when needed our questions were answered without pressure.


Great purchase experience

5
Outofstatebuyer on 11/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been searching for a used Grand Cherokee SRT. I searched across the country and one was listed at BMW of Minnetonka. The price was the best I had seen for vehicles with comparable mileage. The dealer was willing to come down a little further from the listed price. I was traveling through the state, visited the dealer, and worked with John "Sully" Sullivan (the salesman). He was courteous and helpful. The car was in good condition and we were quickly able to complete the purchase. I wouldn't hesitate to consider purchasing another vehicle there in the future.


Incredible people and great service

5
Sandy ko on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a wonderful experience and James Moosaie was easy to work with, professional, and knowledgable, We felt like valued customers and at the same time his down to earth personality made us feel comfortable asking questions, test driving, and paying for the car. We visited and test drove vehicles at five dealerships and our experience at BMW of Minnetonka was by far the best. We are also very happy with our purchase, it is the best car I have ever owned and would recommend this dealership to our friends and family.


I use to have very good time with Andre Prasad.

5
Yakov Giterman on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nice service.Friendly people and special thanks to Andre Prasad. He is good with explanation of all questions and he has a good knowledge about BMW.


Great buying experience

5
Lee on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just bought a CPO from Sully and he was a fair and good sales person.The dealership helped to make the purchase go as smooth as possible and made the deal very above board. When I finished, I didn't feel like they took advantage of me at all.Sully was very up front with every aspect of the process.I'd highly recommend his if you don't have anyone sales person at BMW of Minnetonka.


CPO BMW 528i xdrive

5
R Tajamal on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a 2013 528i xdrive from Evan Hopkins and BMW Minnetonka and the experience was outstanding. Evan did a great job of making me feel I had no pressure to buy while I tested quite a few cars. Thanks to his patience I came back after 3 weeks and bought a 2013 vehicle. Nice job all


Always there!

5
Gunzo55 on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Overall Experience: 5.0

Amy sold me my first BMW in 2014 and we've stayed in touch since then. When I decided to try and make my car a boat during a major rain storm in September 2016, she was there again to get me into car after mine was totaled. I asked her numerous times for lease number, finance numbers, etc. She always came through! To me, that's service! But, when I ran into the 2012 550i that I loved, my insurance hadn't completed the process so that I could move into another car She held that car for an extended period, turning away others, so that I could get it. That was probably the biggest piece of service I've ever experienced...ever. It may have been a problem to the sales guys, but she knew how much I loved this car! Now every time I get in it, I take a moment to appreciate the blessing of my relationship with Amy, her sacrifices and her exemplary client service!


Fantastic!

5
GoCanes on 10/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been a BMW family for a very long time and knew what we were looking to buy but feel we were very lucky to come across Christian Even as our salesperson. Christian is a very friendly young man with impeccable manners and knowledge of BMWs. He spent several hours with us the day we purchased the car and then again the day we went back to pick it up. We will definitely look for him next time we are looking for our next BMW.


2013 X5

4.8
sessienbmw on 10/23/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

As a former BMW owner, I have grown to love my vehicle so much that I could not be convinced to try a different make. The service has always been impressive, however, this time around, I was particularly impressed by the way Christian Evens attended to us. I found his mail goal is customer satisfaction. He was great to work with, straight to the point, yet flexible.


never been happier with a car purchase experience

5
B.Lloyd T on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After dealing with 4 or 5 dealers to trade in my car for a 4WD car for the winter I did my due dilligence at stopped in at BMW Minnetonka. INtroduced to Christian Even of their sales group he showed me a half a dozen 2 year old cars in very good condition. When we found the perfect car-color, miles - features I was hooked. The price was a little more that I anticipated spending, but it was a very nice BMW.Suffice it to say they were willing to make a deal and make it happen. I have driven it daily and really cannot remember being as happy with any previous car purchase.The Buying process was excellent!I would recommend them without reservation.


Best experience at buying a car

5
dddddd on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience. Go to John Sullivan, he is great, friendly, helpful and great at making deals. The dealership exceeded our expectations and met all of ou rneeds.


Purchased CPO 535D BMW

5
Pat & Cheryl on 10/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Ryan Leach was our contact for internet sales, he did a terrific job! The vehicle was washed and ready for a test drive. He took all the time needed to make my wife comfortable with all the vehicle controls. He took us on a course that included interstate driving and curvy back roads! Ryan took time to go over all of the maintenance records, maintenance program, and warranty on the vehicle. We were totally satisfied and purchased the car! They made the sales process fast and easy. Great dealership and great staff...5 stars all the way!


3 series 328ix

5
Juan Sch on 10/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great purchase experience. Andre is very service driven and his passion for cars and BMW's is evident.


My First Car

5
Defiant Angela 320i on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

At 46,I just got my first Car! I have wanted to enjoy my favorite vehicle for over 25 years. I'm a hard working labourer, continuing my Blue Collar journey, now in my White Collar wheels. Thank You Team BMW & team member Ashlee Carlson for your Fine Service as I was standing there like Charlie Brown waiting for the football to be pulled away. You didn't Lucy me. I hope to be blessed to experience a 5 series in the next level.


by Viktoriya from MN

5
Viktoriya Y. on 10/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was my second time when I bought BMW.I had beautiful experience and it was nice to work with Alex Tamarkin. I love my BMW.Thank you.


Incomplete Internet Sale

5
Zach on 10/08/2016

Customer Service: 5.0

I contacted the dealership via a request from Cars.com about a used car. I was informed that the car (a sports car) had been sitting on the lot for 90 days and that, with the weather changing to fall, they did not have much room to negotiate price. While I appreciate the straightforward reply, the facts presented did not justify the response; a sports car sitting on the lot for 90 days in the middle of the summer doesn't make any sense (unless something is wrong with it) and a dealership should be in a hurry to move a sports car off the lot before winter. I understand that 90 days' worth of holding costs can't be cheap, but that's not my problem either--the car is worth what it's worth. The internet salesperson was quite friendly, I just thought the whole situation smelled bad so I walked away.


Awesome time!

5
Clavell23 on 10/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was an awesome experience working with Amy and John. I would highly recommend them to anyone interested in buying a car. They took time to answer all my questions and made the buying experience actually fun!


Great car buying experience!

4.8
clavell23 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Amy Mattick was a pleasure to work with. She patiently answered all my questions and there were many of them! I also appreciated her taking time to show us all the many features before we drove away. I would highly recommend looking here for your next car!Joe


Director, Clinical Operations

5
K Schardin on 09/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was a really positive buying experience for us! Craig and Lea were very helpful in answering our countless questions. We got everything on our wish list and more! We got more for our trade than 2 other dealer quotes. They still impress me with thier commitment to our satisfaction. Beautiful facilities but still approachable... I still can't believe I own this magical, gorgeous vehicle!


Great car and salesman

5
Steve and karen on 09/28/2016

Buying Process: 5.0 Overall Facilities: 5.0

Easy and professional and well as likebale. Andre made the whole purchasing experience easy and efficient. No games, just honest and straightforward.


Easy, professional, great deal

5
Me on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre was easy to deal with, professional and likable. We have never had such a good experience purchasing a used car. Would go back to see him again for our next car.


Wonderful Experience

5
Jjgrell on 09/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the second time we have worked with Amy Mattick of BMW of Minnetonka and it was a fabulous buying process. Amy was great about defining our needs and she offered sound advice and great insight into our options. We will return!


Great Experience

5
Jjgrell on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amy Mattick of BMW of Minnetonka was helpful and attentive throughout the buying process. This was our second transaction with Amy and we will return in the future.


Excellent experience.

5
Excellent experience on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The buying experience was excellent. Hassle free and very timely. Andre and Amy were available when needed. The deal was struck, and the vehicle was ready the next day.


Best Service at BMW of Minnetonka

5
TKelly on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After hesitantly looking at trading in my car, I was contacted by Amy Mattick. After meeting her, the angels were singing. She was so kind and helpful in helping me through the process of trading in my 2009 BMW, and fitting me for a new 2016 lease. She made the entire experience STRESS-FREE! I would highly recommend her services to anyone. I will always continue my relationship with BMW of Minnetonka, especially because of her.


Great Dealer

5
LarsV on 09/19/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drove 3 hours to come buy a car from this dealership and was very happy with the experience. The showroom is amazing and packed with beautiful cars.Anthony Hines did a great job getting me into the car I wanted at a price I could afford. I will be coming back there when its time to get another car down the road.


Wonderful Sales Experience - BMW Minnetonka

5
wendyb on 09/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Visited BMW Minnetonka looking for a new SUV and met Alex Tamarkin. Turns out, Alex sold my brother in law a vehicle 10 years ago and remembered him by name! Alex and Kyle made the car buying experience easy and fun. Alex has followed up several times since my purchase and genuinely cares. Also, they have great coffee and snacks!


Dealership

4.2
Todd on 09/14/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

This is overall one of the best dealerships I've been too. Overall great customer service and very welcoming. One guy I have to mention is my salesmen, John "Sully" Sullivan. He's the go to guy if you're trying to look for a car. Fell in love with my 6 series working with him. Be sure to ask for him!


Diane

5
Diane on 09/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our experience at BMW of Minnetonka went so smooth. Patrick Spott was excellent to work with, and explained everything in detail. We love the car! Also working with the Financial Dept was very easy, and again, everything explained to us. The facility is gorgeous, and we were treated like we were the only customers at the dealership. Wonderful people, place, customer service.


2016 BMW 328i X Drive

5
Jeff B. on 09/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just purchased a new 328i X Drive from Amy Mattick this past Friday and she was most pleasant and knowledgeable to work with. The BMW of Minnetonka dealership itself is really something to behold, and the entire process was professional and pain free. Needless to say, the care drives like a dream. Thanks Amy!


BMW Minnetonka Review

5
Kevin Nochez on 09/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was treated very nicely and was always in contact in case I had any questions,comments or concerns. Overall great experience and and customer service. If and when you purchase a vehicle at BMW Minnetonka, ask for Amy Or Heather !


BMW Minnetonka

5
cincijim on 09/10/2016

Overall Experience: 5.0

Steve Rydberg was great. He offered great counsel and understanding of the different options available on the cars we were considering. This lead us to purchase the 2016 X5. Very appreciative of his help and assistance.


BMW Minnetonka

5
Becker on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Matt Liebig is an amazing sales associate who we have worked with for over ten years. His knowledge of product, service level and ability to meet customer needs is unsurpassed. Would highly recommend Matt and everyone at BMW Minnetonka. Fantastic dealership.


Very rewarding, courteous and very friendly.

5
JoanieBMW2 on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff were courteous and worked hard on my behalf. I am thrilled with the result and absolutely love my car. I will always come back to that dealership.


Good experience - GREAT Salesman !

5
cnordic on 08/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I enjoyed working with Andre Prasad - great interaction and follow-thru !


They don't come better... BMW of Minnetonka CLASSY

5
Lori on 08/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I could say they are the best a million times, it would not be enough... BMW of Minnetonka is by far the best dealership. I ACTUALLY MATTERED. They wanted nothing more then to see me in the car of my dreams and they did it! My salesman, "Sully" was incredible... Lea in Finance was superior (to say the least!) she cared and worked hard for what matched MY needs. Sales Manager, top notch!


Andre did it again!

5
James on 08/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my second purchase and I really enjoyed coming back. Andre and Kyle were a dynamic duo. They made me feel like family and there was never a dull moment. Very fun experience and they took great care of me. Thanks again for everything guys!!!


Amy mattick

5
STEVEN HALVERSON on 08/25/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Amy came through for us. We told her what we wanted and she found it for us. We enjoyed working with her and would recommend her to anyone.


Fast, friendly service.

4.8
Barbara on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very impressed with our salesman, Christian. He was extremely friendly and professional at all times. No pressure. He answered all of our concerns promptly. Couldn't be more pleased. Will definitely be back again for another purchase.


Ashlee Carlson provided outstanding service!

4.8
Swanson on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Rarely have I been that impressed with automobile sales people. Ashlee Carlson listens and asks the right questions to evaluate the choice of vehicles she presents. Her knowledge of the vehicles and willingness to work with me in a no rush, easy going manner made the experience enjoyable and hassle free. When does that ever happen? She worked seamlessly with Kyle in finance to get me all set up and on my way. Thank you Ashlee for exceptional service!


Happy Again!

5
Jamesfife on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre and Kyle were amazing! This is my second BMW from Andre and plenty more to come. They treat you like family here and I will be back soon!


Ashlee Carlson - Client Advisor Extraordinaire!

5
Mark Swanson on 08/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Ashlee Carlson was super knowledgeable about vehicle features and listened to me describe the items and price point I was looking for in a new BMW. She matched me up with the perfect X3 and Kyle put together a financial package that worked for me.


Outstanding Experience

5
Gary A on 08/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I worked with Morgan Moore on the purchase of a Certified Preowned vehicle. Morgan was great to deal with and thoroughly explained the features of the car. I would highly recommend this dealership.


The smoothest experience!

5
andyferron on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my second new BMW lease through Steve Rydberg and BMW of Minnetonka. As a younger customer, I got accustomed to being treated like an adolescent by salespeople at other dealerships around the Twin Cities. But from the moment I walked into the BMW of Minnetonka for the first time four years ago, Steve Rydberg and the staff treated me like any other customer, which was a really refreshing experience. That went a long way for me.This time around, Steve worked with me to build and price out the exact 3 Series sport wagon I wanted and ordered it from the factory. He kept me up to date on every step of the process, from my car entering the assembly process to its arrival in the U.S. and at the dealership, and made sure the transition from my previous lease into my new one was a smooth and seamless experience. Delivery was just as smooth -- the car was beautifully detailed and ready on time, and working through the finance/lease process with Kyle Gustafson was a breeze. Overall, everyone I've worked with at BMW of Minnetonka is professional, helpful, trustworthy and committed to making buying or leasing a car an exciting, fun and special experience. I'd absolutely recommend Steve and BMW of Minnetonka to anyone -- but especially to younger customers who are used to being ignored or have had a disappointing experience at other dealerships.


Great Experience

5
Kim Rasmussen on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a vehicle at the BMW of Minnetonka and had a wonderful experience. I did not feel any pressure to buy which I appreciated. My sales person Amy Mattick was extremely professional, informative and fun to work with. I was able to get all my questions answered and feel I was treated very fairly on my trade-in and on the price of my vehicle. I highly recommend BMW of Minnetonka as well as Amy Mattick.


Quality all around.

5
DonH on 08/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A quality dealership. John "Sully" Sullivan took the time to learn our needs in purchasing a vehicle and explained in detail the different options. He is very pleasant to work with. Would definitely go back to him for future purchases.


Used car purchase

5
Arro on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at BMW Minnetonka! I was interested in one of their used cars and they did everything they could to help me get the deal done quickly. Great service. I would recommend to everyone. My salesperson Sully made everything go smoothly. The car was also detailed to perfection when I picked it up.


#BestExperienceEver

5
Zippy on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Matt Liebig provided an amazing car buying experience for me. It's because of his professionalism and knowledge of BMWs that made me chose the ultimate driving machine.Thank you Matt for taking great care of me!


BMW Minnetonka

5
Danielle on 08/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Service, inventory, entire process was great at BMW minnetonka. Craig Haggerty was fabulous. Was in and out in less than an hour with a new car and a finance plan.


Amazing BMW Dealer

5
Z4 on 08/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

World class BMW dealer! I flew in to MN from out of state to buy a used car from Amy, who was beyond helpful throughout the entire process. I requested some warranty work be performed as a prerequisite to me buying the BMW. While the repairs were performed, Amy gave me a loaner BMW to use even though I had not yet bought anything from the dealership. Overall, Amy, the dealership, financing, and service department all went out of their way to make the sale happen in the best way possible.


Bucklist complete

5
Bucketlist on 08/15/2016

Overall Experience: 5.0

Husband went in to browse and was greeted by Evan Hopkins as he wandered around the showroom. They struck up a conversation regarding what he wanted to purchase. Evan answered all his questions and more regarding the type of series and what each had to offer. Through this a decision was made to purchase. Cannot recall the name of the young lady who help in getting the right temporary tag length of time before expiration for the vehicle as this was an out of state purchase. This help to complete the vacation before returning home and not having to worry about an expired temporary tag. One of the small things that made the day.


Ashlee Carlson provided exceptional customer service

5
John D. on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ashlee was highly knowledgeable and provided exceptional customer service. The purchasing process was very streamlined with great continuity between the service, sales, and finance teams. I would highly recommend working with Ashlee and the team and purchasing from BMW of Minnetonka.


Great experience! Andre Prasad was wonderful to work with!

5
cheryl on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very positive car buying experience at BMW of Minnetonka. Andre was great to work with. He was very knowledgeable about the vehicle I bought, even though it wasn't a BMW! Very excited about my purchase! I love my new vehicle!


Ryan Leach gave us excellent service.

5
Sharon Cassen on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service was excellent and there was always someone asking if we had been helped while we were waiting. It's a first class business!


A+ Service from Matt Liebig!

5
Gayle J. on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would absolutely recommend this dealership and specifically Matt Liebig for Client Advisor! Matt was very friendly, professional and knowledgeable. He was sensitive to my time and budget, with no pressure to make a sale. I got exactly what I wanted in quick time.


Oustanding Service!

5
Gayle J. on 08/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Matt Liebig at BMW of Minnetonka was very friendly, professional and knowledgeable. He was sensitive to my time and budget, with no pressure to make a sale. I got exactly what I wanted in quick time.


Great experience!!

5
Biplab Mandal on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan and Jesse were super helpful through my leasing process. They were also very knowledgeable and patiently addressed all my questions. I was also super impressed with the infrastructure, amenities and fleet collection of BMW of Minnetonka!


Great experience!

5
Bip on 08/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Ryan and Jesse were very nice and super helpful through my 2016 BMW 428i Convertible leasing process. I would recommend them highly. Also, I was super impressed with their infrastructure, amenities and fleet collection!


Second Vehicle

5
James on 08/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just purchased my second vehicle from BMW Minnetonka. The process is easy, low key and pretty much self-directed.The service department is very good, which was a factor in this decision.I worked with Morgan Moore who did everything he said he would do in a friendly and professional manner.James Powers


Helpful

4.8
TJ on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Straightforward and easy to work with. Listened to my requests and showed me appropriate cars that fit my criteria. I would definitely purchase future cars with Kris.


Purchase of 2004 Audi A4 Cabriolet

5
Joseph B. on 07/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped at BMW Minnetonka to look at a used Audi. I was helped by Ashlee Carlson. Ashlee was very helpful and knowledgable, as well as, being very easy to work with. The whole transaction was smooth and seamless, Good price on the Audi and a reasonable amount on my trade. This was by far the Best car experience ever and I highly recommend Ashlee and BMW Minnetonka. Very pleased.


Helpful

5
KP on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony Hines was knowledgeable and helpful. I will be referring friends and clients to him. And look forward to our next BMW purchase most likely next year.Kevin


Fifth BMW purchased from Amy Mattick

5
CamWard on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This month I purchased my fifth BMW from Amy Mattick. I live in Kansas and am always happy to travel 500+ miles for the exceptional service and attention that Amy and her whole team provide. Amy made it very easy to complete the sale long-distance by providing all of the answers to my questions and arranging all the details very quickly and thoroughly. I love the straightforward and honest process that BMW of Minnetonka has provided time and time again. Pricing and selection are better than any dealer in my state. I love my M6 and I will be a lifelong customer of Amy Mattick and BMW of Minnetonka!


Excellent Sales woman

4.8
Hoang K Tran on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The Dealership does not think of its own interest only. At least, it is interested in thinking of customers while making profits with the same.


bmw x3 purchase

4.7
Mark J on 07/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Bmw of Minnetonka and Amy Mattick made purchasing my certified pre owned bmw x3 a breeze. I made a fair offer and they accepted it without haggling. The facilities are clean and customer friendly. the ancillary services are friendly and efficient. Amy told me they like to make the process easy and they did!


Andre Prasad and BMW of Minnetonka

5
golfbum on 07/14/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre Prasad and BMW of Minnetonka took great care of me during my recent car deal. I originated conversation on Internet by finding a vehicle I liked and Andre helped turn process into a deal that was quick and fair.


Excellent customer service

5
agiovanis on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great overall experience. I was able to come in, find a car, swap my old lease and get into a new upgraded model all in one afternoon. Very professional and effective service.Thank you.Angelo


My First BMW

5
sjohnski01 on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sully Sullivan and John Cadle helped me purchase the perfect car! They were very Customer focused and wanted me to have the best experience possible. This may be my first BMW, but not my last!


Finance at Bmw Minnetonka

4.4
Arakaomae on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

Everything went perfect and smooth. Couldn't have asked for better service from this dealership. I would choose this one over Bmw Motorwerks. Thank you


Steve Rydberg is the best!!

5
JHV on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our car buying experience with Steve was exceptional. He made the whole buying process fun! Steve is so calming at a time that can be very stressful to the buyers. Steve is a true professional and we can't wait to buy another BMW from him. We walked out of BMW Minnetonka with a beautiful car as well as a new friend. Thank you Steve!John Cradle (Finance) was equally great to work with as well.


What a 5 star experience!

5
WendyShore on 07/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW Minnetonka is a true class act. From the minute you walk in the door you were greeted with professionalism. Steve Rydberg has the patience of a saint.


Excellent Customer Service and Great Cars

5
karthek on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Exceptional Customer service and great reconditioned cars . Our sales person Amy and Heather were excellent and friendly , even while there are no pictures available they were helping personally on checking the car. I would highly recommend the dealer and narrow all my purchases with same dealership in future too.


Ashlee Carlson was outstanding in all regards.

5
Jodi S on 06/30/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

If you have high expectations for exceptional client service, and are looking for a new car, you should seek out Ashlee Carlson. She was outstanding in all regards.I went in for an oil change and now have a beautiful new BMW - Thanks!


Exception Service - Great Buy

5
Sath B on 06/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I found the car online and Andre (the sales person) was very prompt in reaching out. The negotiations were quick and amiable. The car was in pristine condition and Andre made the entire process very easy. Great Work.


New BMW owner

5
Go Navy on 06/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great dealership with great people. Jesse helped me with my purchase and made the process easy!!!


Exceptional Car Buying Experience at BMW of Minnetonka

4.8
BMW4DH on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a 2016 4-series from BMW of Minnetonka. I worked with Christian Even, who took it upon himself to educate me on the benefits & features of a 4 series during my initial search. Subsequent to the purchase and receipt of the vehicle, Christian patiently reviewed the car's technology options top to bottom, and followed up to offer additional education as needed. He was very knowledgeable, fair during negotiations, and an all around pleasure to work with. He made this an exceptional car buying experience!


First Class Customer Service and New 750xi Car

5
Greg B on 06/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Evan was courteous, first class and thoughtful in getting me into the new 2016 750xi. BMW Minnetonka and it's staff are great to work with and this is my third car from them now!


New 750xi from BMW Minnetonka

0
Greg B. on 06/21/2016

Have had a 2005 745i for 11 years now, great car. Decided to step up to the new 2016 750xi. Evan was awesome to work with and this car is a dream. Only my wife comes before this. Evan and the staff at BMW Minnetonka are excellent and am happy to say this is my third car from them and will always only be BMW's.


Most pleasurable new car buying experience

5
T.B. on 06/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came in on a busy Saturday to buy my first new BMW. Matt Liebig helped me out buy guiding me through the various options and pricing. I could tell he was not the typical car salesman as he didn't try to load me up with options I wouldn't use. If you're in the market for a new BMW, I highly recommend Matt, and BMW of Minnetonka.


BMW of Minnetonka

5
Bmw on 06/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought 3 cars from BMW of Minnetonka and our sales rep Matt Liebig was outstanding.


Andre and BMW of Minnetonka customer service

5
Simeon and Magel on 06/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

On Monday, June 13th we purchased our 3rd BMW from your group, Monday being the 2nd 3 Series from BMW of Minnetonka. Our Client Advisor / Consultant Andre Prasad was very patient and addressed all questions in a professional, knowledgeable and non-car salesman like fashion. Were VERY impressed with Andres honesty, integrity, and straightforward approach to selling cars and look forward to a continued relationship with Andre and BMW of Minnetonka. We intend to keep this car for a while and will definitely recommend BMW of Minnetonka and Andre.


Great Customer Attention

5
santo106 on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Jesse Latterrell helped me find exactly what I was looking for, he is very well informed of his inventory and felt me be at ease at selecting the correct car for me.


Excellent Service

5
Sravan on 06/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

If you love BMW, I'm sure these guys make you like it even more. I strongly recommend this dealer. Andre Prasad is the rockstar who made me feel like buying it right away and helped me make my dream come true soon with out any other thoughts to look at other dealers. Thank you BMW of Minnetonka.


Excellent Service!

5
Sravan on 06/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you love BMW, I'm sure these guys make you like it even more. I strongly recommend this dealer. Andre Prasad is the rockstar who made me feel like buying it right away and helped me make my dream come true soon with out any other thoughts to look at other dealers. Thank you BMW of Minnetonka.


Painless Lease

5
dufheil on 06/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Evan and the BMW of Minnetonka made the process of exchanging my old BMW for a new 340iX painless and enjoyable. I was extremely happy that they were able to find the vehicle I was looking for at the right price. This is my third BMW that I have leased through BMW of Minnetonka and it probably won't be my last!


Great dealer!

5
AndyM on 06/14/2016

Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience buying my "used" BMW.at this dealership. My sales rep, Amy Mattick, was great as well. The process was easy and stress free. I love my new car.


Amazing Facilities

4.7
Jimmy G on 06/14/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Jesse was just the right amount of presence in my purchase experience. There to answer questions, but not in the way. Kudos Jesse!


Excellent customer service

5
Jgold on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team at Minnetonka BMW are incredible. When I was shopping for my new BMW, there were no high-pressure sales tactics and I can say that it's the first time I've ever shopped for a car when it was a fun and rewarding experience. The follow up afterward was also amazing - I came in for my lesson on all of vehicles features - to say the least I am super impressed with the design of my new car Highly recommend this dealership!


Buying a certified Pre owned

5
roger cummings on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Best experience buying a vehicle My salesperson, Ashlee Carlson made buying a BMW an experience to remember. The sales experience was as high end as the car itself. I drove several different models until I decided which one I couldn't live without. Ashlee made the experience fun and exciting. There was no pressure to decide on anything in a hurry. When I was ready to make up my mind she was there waiting with a smile and a high level of professionalism. Overall it was a great experience.


Best Experience buying a car

5
Roger on 06/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Best experience buying a vehicle My salesperson, Ashlee Carlson made buying a BMW an experience to remember. The sales experience was as high end as the car itself. I drove several different models until I decided which one I couldn't live without. Ashlee made the experience fun and exciting. There was no pressure to decide on anything in a hurry. When I was ready to make up my mind she was there waiting with a smile and a high level of professionalism. Overall it was a great experience.


Always a pleasure

5
MovieGuy on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a customer of BMW Minnetonka for the last 15 years (even at SEARS prior to the move). Over the years I have had only one client advisor, Matt Liebig. Matt has become "my guy" when come to leasing BMW. He listens to my wants and needs when looking for a new car/SUV and at the end of the transaction I never had buyers remorse or pressured to make a deal. Whenever someone asks me about purchasing or leasing a BMW I tell them you need to see "my guy" at BMW Minnetonka. When comes to the dealership, you can't find anything like it....its BIG....and most cars are inside, which makes finding a car in the cold, rain, sleet or snow a pleasure. It also has tons of amenities, like a theater to watch your favorite movie or TV show while your car is service. Oh, and when you do service your vehicle at BMW Minnetonka they offer new BMW service loaners. Be careful, those service loaners will get you hooked on features and styling that you don't have in your car today. It makes it hard to give the car back. If you're thinking about a BMW, check out BMW Minnetonka and ask for Matt. Tell him Erich sent you.


Remember when...?

5
Justin Smith on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Remember when people used to say "Don't go to the dealer for repairs because they overcharge and are only in it for the dollar? In several times of going to this dealer for repairs, shopping and parts, none of this has stood true. I used to shop around for better pricing but no longer do as prices quoted/paid are either in line or better than those of other shops. In addition the service people's attention to detail and customer service are second to none. Impressive is an understatement - to the point where I almost want something to break on my car so I can go back! Love this dealer, there is a reason why they are top rated... several reasons actually. Shout out to the Blue team! Tim Simmon is a true professional and it has been a joy to speak with him.


Smooth transaction

4.6
Kingsly on 06/07/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jesse was very professional and knowledgeable in handling our questions and concerns.Kyle moved us thru the finance portion of the transaction in a short period of time and Sam's help in the tech department was very helpful. A comfortable transaction start to finish.


Second time purchasing from Jeff Swanson and BMW Minnetonka

5
erin123 on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've had a great experience with Jeff Swanson and BMW Minnetonka. I had my previous X3 for 5+ years and always had a great service experience. My family has purchased cars through Jeff for many years and appreciate his expertise, friendliness and laid-back demeanor. I look forward to enjoying my current X3 for many years and getting superior service from BMW Minnetonka.


First Class Support from BMW...Minnetonka

5
Kurt on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have dealt with Steve Rydberg and the BMW Minnetonka, MN dealer for several vehicle purchases and could not be more happy with the service and support we have received from all their disciplines...sales, service, finance, etc.That is why we go back and will continue to do so.Plus, love the BMW X5 we have now.


Nice deal on a used car

5
Mike S. on 06/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market for a used car. I found one on a search engine that was at BMW of Minnetonka. I called the dealer, was transferred to a salesperson, who was courteous and professional. We set up an appointment for a test drive. The car was ready when I arrived. Within an hour I was on my way with a "new" car. Great experience!


First BMW a pleasant transaction!

5
cbsbmw on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Christian, Brent and Andrew were highly professional and made my first time buying a BMW a delightful experience! I felt welcome and at home with the competent and friendly service.


Our second time working with Jeff Swanson and team

5
mattscholl on 06/02/2016

Overall Experience: 5.0

Jeff and the entire team at BMW of Minnetonka are a delight to work with.Very knowledgeable and professional. Always enjoy the showroom and selection.


Very Satisfied

5
sjulaxgma on 05/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a used vehicle from BMW of Minnetonka. Morgan Moore, my client advisor was most helpful and gracious even though I kept him there after they closed for the day.


Excellent Experience!!!

5
Leah Olson on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my third lease purchase through BMW Minnetonka and first time working with Client Advisor, Josh Smith. Josh provided excellent service and superb attention to detail throughout the process. He took time to show me several options and was able to locate a 228xi convertible with the exact interior/exterior color combo and M Sport Package/accessory options I wanted. Josh was phenomenal to work with and I would highly recommend him and this dealership.Lea Schneider was once again a ROCKSTAR to work with on the financing end!


Another X3 for me

4.8
X3nana on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

When I took my 2006 X3 in for repairs, I was invited to meet with Ashlee and Tedd to review available vehicles for purchase. Ashlee endured multiple test drives of used cars with me before I realized I wanted the super-safe brand-new X3. As always at this dealership, I was treated well and enjoyed the process even though I didn't expect to buy a new car. Ashlee was informative and accommodating while being tenacious in her effort to find the right vehicle for me. I am thoroughly enjoying my new X3.


Purchased X1 BMW

5
Beamer on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I had a great experience with my purchase of my X1 BMW at BMW Minnetonka. Juri Loginov was very informative about the vehicle and he stayed in communication with us while were deciding on the vehicle and ordering the vehicle with the options we wanted on the vehicle. Everything went very smoothly.


Great experience!

5
Jordan Obinger on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very specific in the car that IW as looking for and spent over 3 weeks searching for it. Amy found the perfect car!


A+ Experience

5
Missyw29 on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first BMW purchase and my entire experience was top notch! From the moment I walked in to the moment I drove my new 435i off the lot, I felt like I was family. I huge shout out to Christian Even, Bill Sigel, Lea Schneider, and Tim Simmon - Thank You for treating me like family and making me feel comfortable during the entire process! I will definitely recommend all of you to my family and friends! Sincerely, Missy W.


Excellent Experience!!!

5
Leah Olson on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my third lease purchase through BMW Minnetonka and first time working with Client Advisor, Josh Smith. Josh provided excellent service and superb attention to detail throughout the process. He took time to show me several options and was able to locate a 228xi convertible with the exact interior/exterior color combo and M Sport Package/accessory options I wanted. Josh was phenomenal to work with and I would highly recommend him and this dealership.


A+ Buying Experience

4.3
Missy W. on 05/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

This was my first BMW purchase and my entire experience was top notch! From the moment I walked in to the moment I drove my new 435i off the lot, I felt like I was family. I huge shout out to Christian Even, Bill Sigel, Lea Schneider, and Tim Simmon - Thank You for treating me like family and making me feel comfortable during the entire process! I will definitely recommend all of you to my family and friends! Sincerely, Missy W.


Terrific service

5
julieb on 05/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a customer of BMW Minnetonka for many years. The most recent purchase was my second BMW. Both times I have used Jeff Swanson as my sales person. Jeff is very knowledgeable and helpful. As a new first time buyer, he didn't try to sell me loads of options I wouldn't need. He is very low pressure which I liked. With my second car, he was enormously helpful in navigating the purchase of a pre-owned car. I would definitely recommend him again. Also, the service department and facilities at the dealership are the best. I always receive excellent service when I bring in my car, and have a very comfortable place to wait if needed.


Excellent Service

5
Sarath on 05/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a 2016 X3 X35i from this dealer. I worked with Zach Robb. It was a pleasure working with him. Great guy! He is nice enough to work with us regarding our schedules and accommodate our requests. This dealership and Zac are top class. I highly recommend them


Great service

5
Tillack Chandradatt on 05/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service plus Jeff Swanson was excellent in explaining all the details of the car that I bought from him also their was no pushing to buy the car plus the credit department was awesome as well. It was a very nice and clean facility. Will recommend my family and friends in buying their next car at Bmw of Minnetonka . Great job Jeff Swanson.


exelent. very professional

5
ya tu sabe on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

EXELENT SERVICE. VERY PROFESSIONAL AND SUPER FAST SERVICE the best dealer where i bougt a car. JOSH SMITH IS VERY PROFESSIONAL AND FRIENDLY. JONH CADLE IS VERY PROFESSIONAL


Customer Service

5
Bedazzled 1 on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Customer service which has become a lost art in my opinion was displayed through one Anthony Hines of BMW Minnetonka in an exceptional and excellent manner...Hope is renewed..I highly recommend, if you are engaging upon a purchase of a BMW, stop by and see Anthony...He is knowledgeable, approachable, honest, and will in detail explore realistic options with you, setting you at ease while you embark upon a lifetime investment. Check him out!!! ANTHONY HINES GETS A 10++++


first class service beginning to end...

5
carguy123 on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They let me test drive any car as long as I wanted, until i finally made up my mind...Craig did not pressure me into buying at all....


Great experience from start to finish!

5
J.S on 05/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We stopped at BMW of Minnetonka to look for a new SUV for my wife in March. We met Christian Even at the dealership and he guided us to the right vehicle and she couldn't be happier. The lease on my Audi recently ended and because of Christian we put BMW on the list. (I've been an Audi driver for 9 years and have been very happy). I picked up my new BMW 4 series coupe on Friday and love it. There was zero pressure from Christian but still very attentive to my needs during the decision making process. Great buying experience!


Trading in a car at BMW of Minnetonka

5
kikolas1978 on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

GREAT experience! I've been a customer from BWM of Minnetonka for some years, went to take the car for service and they offered me the possibility of a trade in. I worked with Ashlee Carlson who was a very professional and extremely nice client advisor. We worked out a deal and within less than a week I went to make the trade. In a little bit over an hour I had my new car.


Trading a car at BMW of Minnetonka

5
Enrique Sanchez on 05/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

GREAT experience! I've been a customer from BWM of Minnetonka for some years, went to take the car for service and they offered me the possibility of a trade in. I worked with Ashlee Carlson who was a very professional and extremely nice client advisor. We worked out a deal and within less than a week I went to make the trade. In a little bit over an hour I had my new car.


No Stress!

5
Ann Wilhelm on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Worked with Amy Mattick over the phone. Bought the car over the internet and had it shipped to my state. This transaction was very easy and seamless.


Easy, painless!

5
AW on 05/19/2016

Customer Service: 5.0 Buying Process: 5.0

Very easy competent people. Best car buying experience I have ever had.


One of the best Sales person I met

5
ghostrider666 on 05/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I saw a BMW i like on the dealer website. I reached out using chat and the lady said someone from sales would be contacting me. Ryan Leach reached out to me about my inquiry. He answered all my questions. He also provided me the service history, build sheet, carfax report and other information about the car. After I saw the reports I made my call to Ryan. He is very friendly and does work with you. Once we agreed on the price and date i can come to pick it up, he sent me follow up email on whether I am planning to finance or pay myself. He keeps me updated and follow up till the day came and i finally flew to Minnesota to get my car. He is very friendly guy and very helpful. The dealership is big one but i think it needs more improvement. I am from Seattle so when i compare them to the dealers here their infrastructure is big but needs little work on their service staff be courteous to people from other state. The only person I will definitely will work with for my next car in future will be Ryan. He stayed all the way till i picked the car and even helped me provide directions to good restaurants near the place.


Great Customer Service

5
abecedario13 on 05/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped by BMW of Minnetonka and I was happy to not have anyone chasing me since I walked in. After a while looking at some cars Christian Even approached us to checked if we needed help. I was happy to be able to walk in and walk out without the pressure to buy a car. One week later I came back and worked with Christian to get a deal. The price was discounted and my trade in audi had a good value. Thanks


Leasing a new vehicle.

5
Old lady speeder on 05/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The people at this dealership are awesome! They were so good helping me avoid problems. From sales to finance to mamagement, they were all great.


Found my home dealership!

5
Brett Gemlo on 05/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being a refugee from another dealership it was refreshing to work with Kris Kramer and his team to replace the X3 I was driving when someone decided to total it. The X5 40e he helped me decide upon and build is a dream come true, and was delivered promptly in perfect condition. This dealership's combination of expertise and customer service made this unexpected vehicle replacement experience a piece of cake!


Enjoyable Experience

4.8
Megan Ohnstad on 05/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would definitely recommend this dealership, especially having Anthony Hines as a rep. He was upfront about costs, willing to work with my needs, and made me feel just as important as any other customer in the facility. I have been enjoying my car, and continue to receive great customer service with follow-up calls. I didn't feel any pressure from the sales rep or finance department through the process, everyone was very informative about their services but never pushy.


Great Customer Service, Outstanding Facility

5
UpNorth on 05/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently traded in my car for an Acadia. I found it online and was able to do most of the talking over the phone with Anthony Hines, who gave great customer service. I drove 4 hours to the dealership, met with Anthony and was able to finalize the purchase. Throughout the whole process, everything went very smoothly and Anthony always had a friendly, helpful attitude. Kyle Gustafson with Finance was also great to work with, giving lots of information on services but never pushy. Great team to work with!


Andre did a great job, highly recommend BMW of Minntonka

5
Charles on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I walked in, felt at ease, no pressure. Andre did a great job of getting me through the process of buying a car. Would definitely come back on my next purchase.


Great staff, exceptional service, and friendly!

5
Banded on 05/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jeff Swanson was a great salesman to work with and was timely on helping me get the car I wanted in the right price range. For a first time BMW owner this was a great experience as it should be. Everything was beyond my expectation!


First class experience

5
vournni on 05/08/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Steve Rydberg at BMW in Minnetonka and he made the process as painless as possible. I got exactly what I wanted at the right price. Great transaction - great value. I will continue to go back.


Excellent service from BMW of Minnetonka

5
Auswin on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andre Prasad worked with me for about one to two weeks to figure out my perfect car. He was patient and very helpful in carefully explaining the nitty gritty details of all the cars we test drove which made me arrive at the decision very soon.


phillip s.

5
phillip s. on 05/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have dealt with Matt Liebig for over 5 years. He has assisted me and my family with leasing 8 BMW's. He has been not only honest and forthright but has also consistently arranged the most competitive deals in the market. I have priced out his deals locally and with auto brokers on the east coast and Matt always goes the extra mile to make sure he is the lowest or matches any deal. More importantly he provides wonderful service and peace of mind that he is always in your corner.


Excellent dealership for BMW

5
Shikha on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went there to checkout cars and endedup buying it, Christian Even guided us and helped us choose the model. We are extremely happy with our selection and definitely refer this dealership.


Excellent and professional service--beautiful showroom

5
jsan on 05/05/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Ashlee Carlson did a great job working with my husband to ensure he felt great about his purchase and helped him coordinate a wonderful surprise for me. A surprise it was!! The email from Josh Hines, with the repair invoice, really kept the surprise going. Great coordinated effor to make it all happen. Love the car and experience picking up the car was great.


Excellent dealership: great service

5
Shikha on 05/05/2016

Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We are very pleased with the service they provided us. Extremely helpful and very knowledgable Christian Even guided us to choose the exact vehicle we were looking for.


2016 BMW 428i Gran Coupe

5
JimK on 05/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A great experience. Very professional in all respects, great facility.I drove 22 miles past another dealership to buy my 4th BMW from BMW of Minnetonka. Jeff Swanson is the best.Thanks !


Ashlee Carlson was the best!

5
Lynn nessa on 04/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a current owner of a BMW and went in to discuss different trade in options with Ashlee. She was attentive to my concerns, knowledgeable of the BMW lineup and fun to work with. In the end, I bought a lot more car - the ONE I really wanted - because she, along with Ted made it happen perfectly within a very short period of time. Also, Kyle in financing made our appointment so easy! Usually going to a financing appointment ranks right there with dentist appointments with me. It was smooth and accommodating. Great job, Guys!!


Nwe car experience

5
Nathanjalil on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service by the Ryan Leach and the whole staff. Got a good deal and service. Got the car the same day and the whole process was completed within 2 hours.


New car purchase

5
Nathan Jalil MD. on 04/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service by Ryan Leach and the staff, I was very happy with that dealership and the service they provided me with


Steve Rydberg rocks!

4.4
Ml on 04/19/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

In 45 years of car buying, Steve Rydberg is simply the finest salesperson I've ever worked with. Knowledgable, accessible, kind and fair, I'd recommend him to anyone.


Great Dealership

5
JG on 04/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

You buy premium vehicle you in return get premium service and overall experience and they live up to that.


Very friendly and professional.

5
Kessel on 04/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amy made the car buying experience fun. She is very professional.I would highly recommend her and the dealership. They were even welcoming to our dog Bogie


Great customer service!

5
kw on 04/15/2016

Customer Service: 5.0 Overall Experience: 5.0

Very happy with my experience since I wasn't 100% sure which model I was going to ultimately purchase. I was given a range of options, comparisons on models and test drives which was all very helpful. Even with the dealership being busy I didn't feel rushed and got the right amount of attention and follow up. I enjoyed working with Kris and did find the encore run through of my vehicles options really helpful. I would recommend purchasing from this dealership!


Great service and quality!

5
Ashley on 04/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Would recommend this dealer to family and friends! Great service, great vehicles and BMW treats their customers like family. So happy I made my purchase from BMW! Ask for Craig and you will receive nothing but the best service!


BMW 535xI

5
M-sport Only on 04/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great dealership, great people, clean, caring and all about the client. Andre Prasad is a great rep, easy to work with, diligent, and acted completely on my behalf. Highly recommend.


BMW is the best!

5
Ashley on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Would recommend this dealer to family and friends! Great service, great vehicles and BMW treats their customers like family. So happy I made my purchase from BMW! Ask for Craig Haggerty and you will receive nothing but the best service! I absolutely love my purchase and I'm so proud to be a BMW owner.


Great service

5
SallyYang on 04/08/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Anthony was great. Awesome service. Love my new car. Highly recommended.


BMW 750i Purchase

5
R Stone on 04/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was in the market for a newer model 5 series. Was referred to Jeff Swanson to talk to since my previous rep had retired. Jeff went out of his way at short notice to work with me on the models he had available but also mentioned to me I should check out a 750i that he felt was an incredible car and value. After driving the 5, and then the 7, my wife and I both agreed the 7 was definitely the ultimate driving machine for us. Jeff had everything ready to go when we came in to sign the papers. Smooth, and flawless experience. I have bought all my BMW's from Minnetonka and will continue to due to their BMW experience and excellent service after the sale.


Excellent Experience Professional and Knowldegable

5
Karen on 04/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience purchasing a BMW from Christian Even was extremely professional and a pleasure. He offered us the current deals that were going on and knew his BMW product line very well. We were going to Mercedes next and he knew that competition line as well, therefore we didn't even go there. He didn't put any pressure on us to purchase and it was the best car buying experience I have ever had. It was hassle free and greatly appreciated.


great

3.6
hustle on 04/07/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 3.0

Great experience it was quick and easy no trouble at all friendly service will recommend to associate's etc but just think they should have a whole idea of a used and different car, what i mean they should have a good understanding of a used car the whole nine yards


Great Service

5
Amy on 04/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience with BMW. The buying process was very pleasing. I did not feel pressure to buy something other than what i set out to get. the paperwork process was also very unstressed. I drove of the lot with a beautiful new car and i could not have been happier. Thank you Anthony for all your help, you were a blast


For Sales or Service BMW of Minnetonka is great.

5
Daniel on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my second BMW from BMW of Minnetonka, a 2016 X5. They gave me a great deal on it and I was able to take delivery of it the same day. I've had it for about a week now and I couldn't be happier with it. All the staff, whether sales, service or support, have always been friendly, qualified, helpful and professional. In summary I would highly recommend BMW of Minnetonka to anyone searching for a quality new or used vehicle.


Excellent Professional Sales & Service

4.8
aris75 on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have purchased a BMW since they first appeared on the scene in Minnesota in the 1970's. I therefore should have some perspective in saying that the team that showed me the new BMW 328i handle all aspects of the sale in a professional manner. Ashlee was the sales person that introduced me to the model and was very knowledgeable and helpful with my questions before the purchase. I also want to give credit to Kyle Gustafson who very effectively and efficiently completed the financial paper work on the car.


Holy smokes! I had great service!

5
Alexjamesonn on 03/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had Ashlee help me find a new(yet used) vehicle for me. She constantly went above and beyond to deliver world class customer service. Has such a great personality that was just fun to be around, very informative of processes, since this was my first big purchase of my life so far. She was very patient with me and explained everything in a way that I could understand since it was my first time doing this! She made sure my new car was exactly to my needs and wants, ensured that it was detailed, cleaned and ready for it's new adventures. I can't wait to drive my new car each and everyday and see where it takes me! Ashlee even got me some condiments from the refreshment area. TALK ABOUT SERVICE! Once again, huge thanks to Ashlee! xxxxx!


Kris Kramer did a great job!

5
sammy on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All the people we came in contact with were very helpful. Kris was great at following up and was very knowledgeable about the car. He is still following up to make sure all is well with us and the car.


First BMW Purchase

5
New BMW Owner on 03/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would highly recommend you speak with Morgan Moore when you are in the market for a new vehicle. He was very knowledgeable about the vehicles, knew all the different features/benefits, has a fantastic test-drive route that allows you to test the vehicle, and was very fair in his pricing.


Wonderful experience- courteous, helpful, friendly

5
Dom1 on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I own a BMW. I live 250 miles from this dealership. I came here to buy a Mazda6 for my wife (was $2K cheaper here than in my area). We instead bought an awesome Toyota Prius for half the price. My wife LOVES it! Our salesperson Amy Mattick was absolutely fantastic. Even though our purchase was considerably less than first expected she treated us like VIP customers buying the completely gorgeous BMW's on the showroom floor. (This showroom is two floors huge, absolutely stunning). The dealerships general manager was very friendly and stayed past closing to ensure our car was prepared to our satisfaction. When you buy a BMW this type of stellar service is expected but sadly in my experience rarely experienced. When I am ready to buy my next Bimm, I will be driving 250 miles to happily buy it here!


Excellent purchasing experience - a second time!

4.6
bird on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Steve Rydberg went out of his way to find me a vehicle that not only met my needs but also addressed my wants. I know I asked him a lot of questions, but his product knowledge and patience allowed us to find the BMW X5. This is the second time that Steve has found me the right vehicle and both times he made my budget numbers work. Wonderful guy, whose calm demeanor and patience makes my car buying experience kinda' neat.


Excellent Buying/Refinancing experience

5
Gsowah on 03/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I worked with Tedd West and Ashlee Carlson on a trade-in from a '09 5-series to a '15 3-series. They were both absolutely professional, supportive and insightful. It was a smooth transaction and great experience overall! Thank you Ashlee Carlson for the extra attention to details!


Horrible service and no communication

1.4
omkr0601 on 03/22/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

The manager of BMW called me to speak about the many issues I had with this dealer and I called him back and left a voicemail but I have yet to hear for him again. That was probably 2 weeks ago. So here are my issues1.We have had long waits most of the times we have come in. We waited at least an hour before we could get help to buy our car.2.The finance guy told us that tabs and license werent due but there werent any license plates on the car so we called and they said they would be ordering new license plates and they should come within 21 days. I called after 2 weeks and they said they still hadnt come in. My husband was then told that the license plates were never ordered. Then we were told that duplicates would be ordered. Then we were told that the license plates were already on the car under the BMW plates and we didnt need to worry about it. Then we received a call that our new license plates arrived at the dealership. They said they would mail them to me and then we did not receive them in the mail for about a week and they are not duplicates they are new plates that they said I needed so Im lucky I didnt get pulled over with bad plates. 3. When we received the paperwork for the new plates we noticed that both our signatures were forged on the paperwork.4. I didnt have my title with me when we purchased the car and I said it would not be very convenient for me to drive it up and can I just mail it and he said no thats not allowed. I called our sales rep later and said Id just rather pay the $20 for a duplicate Title than drive back up. He said its fine for me to mail it so I did and they received it. Then later we were told again that it was not allowed for us to mail it.5. We were told we would receive a check with the $20 refund for the title and we have not received it and its been almost 6 weeks . We were given a girls name Desiree and number and told to just keep bugging her till she pays you. We have called multiple times with no answer. Wow that is great service from a luxury car dealer that their answer is just keep calling and bugging us an eventually we will give you your money back. 6. When the bank approved our loan they noted that my husbands name needed to be listed first. The finance guy didnt see that or something and we put my name first and days later we were called and said we had to drive back in to BMW resign everything with Brians name first. 6.Once we got the car home we noticed it was saying service due Jan 2016. We were a little confused as we bought the car in Feb why any services werent up to date before purchasing the car since its under warranty. We made a service appointment and my husband drove up once again for it to be told that the services were already completed in Sept and BMW just never updated the car to show that. So it was a complete waste of our time. Overall, we would NEVER purchase from this dealer again.


Awesome Dealership :)

5
Sudha on 03/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went in looking at a X3 and walked out with the car of my dreams. Anthony Hines went above and beyond helping me out. He explained everything in great detail and he followed up with multiple phone calls to make sure that we are satisfied with the vehicle. Great people all around and exceptional service.


Excellent Buying Experience

5
Kristen on 03/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my first BMW purchase and what a great experience! Juri was excellent to work with and patiently answered ALL of my questions. I highly recommend!


excellent service

5
Carlos romero on 03/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I Was very pleased with the services I received. Anthony Hines was very helpful and patient. He made my vehicle purchase very pleasant. Thank you!


BMW Service

5
diegoviturro on 03/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience! I recommend this dealership and the sales team. If you love BMWs this is the place for you. I will be purchasing all my cars here going forward.


Top Notch Service

5
VMG on 03/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Heather was a joy to work with during the sale process. Knowledgeable, friendly and fun. Things moved quickly and without the usual negotiating gimmicks one often finds in used car sales. Highly recommend.


AWESOME DEALERSHIP

5
335xi on 03/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went in looking at a 335xi and walked out with the car of my dreams. Elie Elkhoury went above and beyond helping me out. He explained everything in great detail. Great people all around and exceptional service.


Best of the Best

5
ttcrowser on 03/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hands-down, Kris Kramer at BMW Minnetonka serves our needs better than any other car dealer has in the past. His sincere attention to our needs and wants is the best in the industry. Kris has broken the stereotype of car salesman.


Best of the Best

5
ttcrowser on 03/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kris Kramer at BMW Minnetonka has broken the mold of a car salesman. He truly cares about the outcome and the relationship between the buyer and dealer. Every time, he has gone above and beyond to give us exactly what we need. He's proactive, sincere and knowledgable. Don't call anyone else. Honestly.


good experience

5
karen zeller on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was treated very well by Andre, my sales representative. He was courteous, informative and helpful. He answered my questions and provided me with information which was helpful in making decisions regarding extras that I purchased for my car. The car was ready when he said it would be, as well. John in finance was also very courteous and helpful. Overall, I had a very good experience.


New 2016 X3

5
Beamermn on 03/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just leased my second BMW. The people at BMW of Minnetonka did a great job in helping find the car I wanted and Amy Mattick is a great sales person to work with - make sure to request Amy, she is so helpful.


Veloster

5
Stephenie on 03/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great, no-pressure salesperson. Thanks Amy Mattick!


Awesome Client Advisor!

5
Fred on 03/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I have been leasing different BMW models for the past 10+ years and I would say that we've found a great Client Advisor in Kris Kramer. Kris wouldn't hesitate to take the extra mile to make sure you find what you're looking for and that he'll look for the best deal for you. He's a great example of somebody who has the client first attitude. I wouldn't call him a Salesman. He's more like a friend who will take care of you. BMW of Minnetonka is probably one of the best dealership in Minnesota. From the welcome screen to repairs, to loaner cars and to follow-up calls from your service or client advisors, the dealership is very welcoming and continues to provide an excellent experience me and my family for years!


Pre-owned X3

5
Jm5040 on 03/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My wife and I purchased a pre-owned X3 from Jeff, who was very easy to work with and respected our time at the dealership. Negotiating on our trade was straight forward and simple. We were able to test drive the X3, evaluate our trade, complete the financing and drive away in short order thanks to Jeff's excellent service and coordination with his staff. This was our first time purchasing a BMW and we were very happy with our experience. We highly recommend Jeff and the Minnetonka BMW dealership! Jeff & Barb


Excellent all the way around.

5
ABS on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The whole experience was very easy and professional. Juri Loginov was extremely knowledgeable and great to work with. It is very evident that customer service is a huge priority at this dealership.


A car salesman you can TRUST...REALLY!

4.8
WW on 03/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Steve Rydberg did an amazing job of understanding my needs in a consultative manner that immediately gained my respect. He patiently showed me vehicles and options that would meet my needs with no sense of being "up-sold" to purchase something beyond these needs. He was totally transparent in discussing pricing for the new vehicle and value of my trade-in BMW. When there was a challenge during the closing process Steve advocated for me and resolved the issue in my favor. I look forward to purchasing my 7th BMW from Steve Rydberg!


Excellent service and hospitality

5
Stof0048 on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a long time BMW driver and enthusiast. I have followed this dealership since the Sears Imported Auto days to their most current location and ownership. My experience getting first new beehive 13 years ago was excellent and has improved upon every subsequent visit whether purchasing or leasing, new or used. For the last 5-6 years Steve Rydberg has been my sales advisor through numerous vehicles for both me and my wife. His knowledge, honesty, friendly demeanor and enthusiasm for taking care of his customers is second to none. I would without hesitation recommend BMW of Minnetonka, and particularly Steve, to anyone looking for that perfect BMW. My only complaint is that I can't give more than 5 stars!


Professional experience

5
TMW on 03/04/2016

Overall Experience: 5.0

Steve Rydberg and Tim Storms on the service team did an excellent job reviewing my options with my old vehicle, and helping me get into a new vehicle. BMW of Minnetonka is a professional dealership in every respect, from service, to the front desk, to the sales department. Buying a new car can be stressful, and Steve and his team made the process easy and enjoyable. I highly recommend Steve if you are considering the purchase of a new vehicle!


Wonderful experience!

5
Sarah on 03/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome dealership! This is my first BMW and I had a lot of questions when I was looking at and test driving cars. I learned a lot, had fun, and am VERY happy with my new car. Sully helped me out and answered my many many questions through this process and even after I purchased my car. He was very helpful and some day when I'm ready for another new car, I'll definitely go back to him. Thanks Sully! I've never had so much fun buying a new car!


Love my new BMW 3series

4.8
iitspatty on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

A test drive that turned into a purchase and could not be any happier! Andre, Ryan and Kyle worked with me to make sure I understood the process and got me in a brand new car that I absolutely love! Process was stress free and the best part was that I felt no pressure on their part which made my experience even better. Thanks guys!


Purchased a 3 CPO

5
Dan T. on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was so easy! Jay was great and John made great recommendations. This is the second BMW I purchased and the process was seemless. Highly recommend


Best dealership in town!

5
iittspatty on 03/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A test drive that turned into a purchase and could not be any happier! Andre, Ryan and Kyle worked with me to make sure I understood the process and got me in a brand new car that I absolutely love! Process was stress free and the best part was that I felt no pressure on their part which made my experience even better. Thanks guys!


Best dealership in town!

5
iitspatty on 03/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A test drive that turned into a purchase and could not be any happier! Andre, Ryan and Kyle worked with me to make sure I understood the process and got me in a brand new car that I absolutely love! Process was stress free and the best part was that I felt no pressure on their part which made my experience even better. Thanks guys!


Horrible Communication within the Dealship

2
Kristine on 03/03/2016

Customer Service: 1.0 Buying Process: 2.0 Overall Facilities: 3.0

We did not have a very good experience with this dealership. I'm not going to go into listing all the problems we ran into but the main problem is this dealer has major communication issues with its departments. Basically, there is no communication and at every turn it felt like we were being told different things which made the process so incredibly frustrating. We expected a high level of ease and customers service from a luxury brand like BMW but we did not receive that experience.


John "Sully" Sullivan - request him

5
JHB on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The right mix of being laid back and available. Great guy to work with - he made sure my needs/wants were not only me, he exceeded them.


BMW of Minnetonka

5
Juri on 03/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

"Juri" did an excellent job in assisting me with my BMW lease. Juri was very informative, Patient and available whenever I go to Minnetonka dealership. Financing was a smooth transition. Friendly and helpful staff all around.


$96,805

Mileage: 6170

Color: Black

Transmission: Automatic

Body Style: Convertible

City: Minnetonka, MN

Engine Type: 6-Cylinder Turbo

$35,995

Mileage: 10390

Color: Blue

Transmission: Automatic

Body Style: Sedan

City: Minnetonka, MN

Engine Type: 4-Cylinder Turbo

$96,805

Mileage: 4280

Color: Black

Transmission: Automatic

Body Style: Convertible

City: Minnetonka, MN

Engine Type: 6-Cylinder Turbo

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