BMW of Houston North

happy customer! Love BMW North Houston!

Level of service provided was exceptional! I was treated very well and they took care of all of my needs. I would definitely recommend going to BMW of North Houston for your purchases and service needs.

The best bmw staff

The best buying experience.from the first call to the follow up after receiving car, greg and bmw houston so courteous and sincere concern and attentive to my buying needs.

Great job all around!

Even though they are under construction they are still the best hands down!!!

My buying experience at BMW of Houston North

Wonderful, courteous and expedient. Shaun and Ben were a delight to work with!

Worst experience with any service dept in my life

Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Tara the service manager. my family has 3 bmws and well never take them back here. The Woodlans BMW service dept. Reps. are way above these clowns at Houston North.

Ruined brand new wheels on my M3

Took the m3 for wheel balancing and alignment. Told them not to wash the car. They did it any way. They use harsh chemicals on the brand new wheels. The wheels have permanent stains and which is to be gunmetal gray and now black with water spot like stained.Very upset and they ate taking their sweat time to figure out what went wrong.

2013 BMW 328i

Salesman TJ Rennie made my car purchase the most pleasant experience I have ever had. I will definitely be going back when I purchase my next BMW!

Recall work on M3-Rader Evans-Service Advisor

Repairs performed correctly and timely. Also, service technician did an excellent job of evaluating the car for additional service.

e46 M3 - Ruined Brand New Forgestar F14 Wheels

I recently took my car for wheel balancing and alignment. I specifically told the advisor not the wash my car. They did it anyway and used degreaser on the wheels. The brand new wheels are stained permanently.

Like it!

I was very pleased with my service! Everyone was very nice and helpful!

BMW 3

Great Dealership! Facility being remodeled lots of construction

Service

Great experience. I can't say enough great things about Tyler W. I'm always well taken care of with promptly greeting me and contacting me with estimates. He is awesome with explaining what is wrong with the car and how it will be taken care of. The dealership in the Woodlands is actually closer but I go to North Houston because of the great service Tyler provides.

2006 525i

They are. Doing a great job during all of that construction.

Repair for airbag recall

Jeffery and the service was great. Cannot say the same about scheduling the appointment. The first lade was great and helplful but I could not reach a time that worked for me. When I called back the second lady did nor believe that my part was in and would not schedule the appointment, even though I told her I had a letter statinso and the first lady had already checked with parts, This caused undue time for both, because of several followup phone calls.

Mustansir

Friendly and courteousThe dealership made the process easy and painless

BMW Houston North

Always a great experience at this dealership. Jeremy Gold is an awesome service advisor.

Great experience

Great experience. Austin Oxener was great and I ended up getting a better price with a much better experience than the other BMW dealership I was dealing with. Was definitely worth the short drive up 45.

BMW North Car Service

Raider, my service rep is the best. He knows me, asks how I'm doing and is always attentive and upfront with me about service and repairs needed.

Luis Lopez

ATTN Shop Manager Erik Camargo was very professional and went above and beuond by having a Tech do a ride along with me

Excellent service

Mr Quintanilla is very professional and thorough. We would not hesitate to request him again when needed

Great customer service

My experience with BMW North, Greg Schell is always the same- excellent, superb and always on point. Knows exactly what I want.

Experience with Jeff at BMW North Houston

Despite the dealership location being under renovation construction, the staff worked hard to get my vehicle checked in, loaner to use while they serviced the vehicle, and out on my way quickly. My vehicle was ready the next day.

Great service - as usual

Great service. In and out quickly. Staff is pleasant and helpful. Thanks!

Excellent service

Oscar does an outstanding job with customer service, attention to detail, and follow up. He is a pleasure to work with.

BMW of North Houston

Fastest leasing experience I have ever had. Alex Gheith and the staff at BMW of North Houston were phenomenal. Ask for him on your next car-buying trip!!

2013 M5 service

Oscar Quintanilla my service advisor did a great job of explaining and informing me of what needed and/or could be done with my car.everyone I dealt with in the service dept. was friendly and willing to help with anything.

My First BMW

Kelly Lawin was a tremendous help,He got me into a car I wanted at the deal I needed without me even setting foot into their dealership.All the staff and this location are extremely kind,polite and helpful.Im glad I went to them.I would definitely recommend them to anyone.Facility is being renovated.

Happy customer of BMW Houston North!

Overall a great experience. Benny was an absolute pleasure. He took care of all of my needs and made sure I left completely satisfied. Highly recommended!!

Great job TJ!!!!!

loved the experience. Great people..........................

BMW of Houston North

Excellent experience _____________________________

Service

Great service!!! Everyone was nice and knowledgeable.

A real pleasure.

I purchased my 2016 435i from BMW North Houston on 08/10/2016 and am over the moon with the experience which was both pressure and hassle free. We dealt with Austin Oxener and could not be more pleased. He is knowledgeable and excited about BMW and I never felt ?sold to?. It was clear he wanted us to have the best car buying experience possible and we certainly appreciated that.

My experience at your dealership!

This is my third experience with leasing a new vehicle from Hannelore and she is outstanding to work with. I am in the hospitality business and she is a "shining star"for your organization. I hope she stays around for my next vehicle in three years, cause I am spoiled by her. Hannelore, thank you for your eye for detail and making this always a very pleasant experience!! I would recommend BMW North to anyone, if Hannelore is the one taking care of them!! I LOVE MY NEW CAR!!!CZ

Radar Evans

Working on facilities , so condition was understood, Radar is the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

BMW Service

The people are very friendly and my wait time was within reason.

Bmw north

Great service department! My experience was outstanding from the moment I walked in. I couldn't be happier with my new 435!

Manager

Great working with Shaun Massiah. He's extremely knowledgeable of the BMW brand. By demonstrating the use of the many features on my vehicle. No doubt he is a great asset to your team.

BMW North Houston

Nicolae was great salesman to work, always answer his phone, Thanks.

Great Service

Service was good.The dealership location is being renovated and that was a bit inconvient, however I received the same good service as always. I had taken my car in for regular maintenance and it was discovered that my radiator was leaking which required that I would need to be given an unscheduled loaner car. The loaner process was quick and easy.

BMW X5

excellent service. I appreciate the way people treat me and the dedication to make my buying process a great experience

Jack Higbee

The BMW North Houston service team handled my repairs excellently.

BMW North - Certified is the way to go

Actually just went to browse and ending up buying, Benny and Ben worked with us to make things happen.

BMW of Houston North - GREAT PLACE!

BMW of Houston North is an excellent facility to purchase or lease a BMW. They are under construction to make the place brand new and modern which will be great. I leased a new car there this past weekend (July 2016) and my experience was amazing. I worked with Demetres Katigoudis. He is very professional and took great care of me. I highly recommend this location to any of you who are in the market for a BMW.

Great people!

Buying a new car from this dealer was a wonderful experience. Great people and great price!

BMW 528i

The service at BMW Northside was excellent, the service repair agent, very helpful and the service was and very fast.

Great service

Estimated wait time was very accurate. Great customer service and I will return again.

Great service

Wonderful experience, great sales person, very helpful - would recommend him to others

Great service

Fast repairs and courteous service. Thanks Tyler and service techs.

Another successful BMW PURCHASE!

Love BMW north. Can't wait to see new showroom! This is my 3rd BMW purchase from this location!

Great service

The dealership is under construction but everyone went above and beyond to make my experience easy.

Great service

Blinking lights on car meant service required. Called BMW made easy appointment. They put in key and it told them immediately reason for blinking lights. Oil change and repair of rear light and air bag replacement.Transportation home provided by delightful driver in new car. Repairs completed and payment experience was clear. Service representative was prompt and courteous. Waiting room had coffee and all manor of breakfast bars. Waiting for service was timely and was completed as described. BEST CAR WASH EVER!!!!Would drive to dealer just for the car wash?

Amazing customer service

Shaun Massiah was so helpful and made my car buying experience wonderful. He and everybody at BMW helped me tremendously.

Review BMW of Houston North

This has always been my dream car and finally at the age of 68 decided to buy it. I think it is the most beautiful car on the road today. My salesperson was very willing to work with me and gave me many helpful hints about the car.

Great service on engine replacement

My BWW X5 was flooded because of recent flash flood. My service advisor, Jeremy Gold of BMW of Houston North took care of the problem superbly and handled the issues with insurance company. The engine was replaced with a reconditioned as approved by the insurance and BMW took care of the computer issues. My car is running great and I am happy.

I received the service I was promised.

I had an excellent experience. The service Rep. Answered all my questions.

My car buying experience

I gave the facility 2 stars because they are under construction. but I do think they are doing very well with what they have to work with for now.as far as my experience goes. I had been to two other dealerships prior to going to North Houston. I didn't want to drive out there because it was 35 miles one way. Now I must say I'm glad I did. The service and attention was second to none.(As It Should Be)! Once I got there I made to feel very comfortable. My salesman Mr. Lee Bowles and even the manager of new car sales Tim Jenkins took out a lot of time with me and showed concern to reassure me do to my experience's I had with the two dealerships in the past week that they would take care of me . So I would rate these two gentlemen with a 10 plus good customer relations and service. OH! And did I say I did Purchase a car from them. Anyways, they are the best...

Unbelievable

I made an appointment at 7:00am for my annual check-up and replacement of one tire. I purposely made the appointment early hoping that getting in first would help save some time (since all of my previous service visits have lasted 3 hours). Well, I had to wait for 4 1/2 hours this time, finished at 11:30. This is absolutely unacceptable service, considering it was just for an oil change, filter change, and a tire change. The location of this BMW dealer is on 1960/North I-45 area.

Happy 2017 X3 Owner!

I drove from the Mansfield to Houston based on a referral from a friend and the trip was well worth it. The entire experience from start to finish was EXCELLENT! My salesperson Lee Bowles was phenomenal!!! Even though the main offices were being renovated, the temporary space was very clean & comfortable. Everyone we dealt with was professional and friendly. I would highly recommend this dealer to anyone in the market for a BMW!

Amazing experience, awesome staff

Fantastic, smooth and transparent process buying CPO vehicle online. Shaun is on top of things and a pleasure to deal with. I couldn't ask for a more fair and straightforward experience.

Well done

Tyler and the team took care of me on a walk-in basis. the team gave me a convenient ride to work and picked me up. I was in meetings all day and Tyler emailed me detailed updates on their finding to better define the final scope of work. All of this was much appreciated. i can't say i appreciated the amount of the bill, but i don't think the team at this location really has any say over that.

Great Service

I took my 528i in to have the oil changed. The service writer was very respectful and got my car taken care of in a timely fashion. They even washed the car at no charge!The facilities at this location are always in tip top shape. However, they are currently undergoing construction. I dropped my vehicle off and came back when the service was complete, so the construction did not effect my experience. I would suggest that everyone do the same, until construction is finished. I know they will be better then ever, when the construction is complete.

Car repair

Good customer service and great people. Always willing to help.

Outstanding Experience at BMW Houston North

The service at BMW Houston North is excellent. The service rep Oscar Quintanilla is really friendly and knowledgeable about my vehicle and takes the time to explain what the issues are and recommend the best course of action.

Great buying experience

The buying experience along with the finance group mad it an enjoyable process

Great Service

Very professional and caring. I waited for my car and they kept me informed of the progress. Cleaned my car inside and out.

Excellent Service, Facility is wonderful,

I had an excellent experience. I would recommend BMW Houston North to anyone. Everyone was very professional. My service advisor Tyler was a great help and he kept me updated on the status of my car. When there were issues with the part the warranty company originally sent, he and Matthew did their due diligence to contact the warranty company and have them correct the issue to ensure me as the customer was satisfied. I am loved the service that was provided so much that I would definitely be interested in going to BMW Houston North in the future for my car service needs and possibly upgrade my vehicle to an SUV through BMW Houston North.

Good customer service and staff

We bought 535i, the agent is experienced and able to identify the perfect match for our requirement and have to delivered to the showroom . The buying experience is excellent .Follow up experience is great. I would recommend this dealer .

Fantastic Service all the way around!!!!!

The most pleasant experience I have ever had purchasing a new car. I would recommend this dealership and the salesman Shaun that helped me to anyone and everyone. I could not be more pleased with my new car and time at BMW North Houston.Shelly

Experienced Sales Staff

I had a blemish on my credit due to uncontrollable circumstances and the sales person at BMW North was able to find a way to get me in another vehicle anyway.

Horrible experience after purchase

Tim Rennie sold me a 750Li certified and under full warranty. After the purchased I found out the car had damaged not disclosed. I call Tim about the problem and he told me "It is out of my hands now, can't help you" and 'the recovery department is on top of this" (there is no recovery department). Now I am stuck talking to Chris Jones service manager who does not answer my calls or emails and just keeps giving me the run around so that they don't have to pay for the repairs. i would stay away from these people.

Great service

Nicolae made my new car purchase very easy and smooth

Had an excellent experience

Salesman was very knowledgeable and helpful with great follow-up.

Great service

The sales person was awesome personality and a great help. We love the suv never been more happy.

2013 BMW 328i Car Buying Experience

I worked with Shaun Messiah from BMW of North Houston while looking at used cars recently. I had seen a used 2013 BMW 328i car on-line that I thought I might be interested in, so I called and was given an appointment with Shaun. I showed up a little early, so was shown to the waiting area, which was nice, and treated to a cold soda while I waited. Shaun had the car I was interested in ready for a test drive. I then asked about another similar car I had seen on-line. He wasn't familiar with it, but looked up the stock no. I had available and found that it was at another satellite location a few miles north of his dealership. He explained the differences between it and their vehicle and advised that the other vehicle was a better vehicle for the price (better options, etc.). So he drove me to the other dealership, and arranged for the keys and I followed him in a long test drive back to his dealership. Long story - I ended up buying this other car, and I appreciate Shaun being upfront about the differences and getting me into the best car.After buying the car, Shaun noticed a minor paint flaw on the inside of the trunk lid that just barely showed when it was closed, and said that wasn't the way certified cars were supposed to leave the lot, so we set up a time the following week when I could drop off the vehicle to get that piece repainted. Shaun then showed me all the controls and paired up my phone and I was the proud owner of a new (used) car. Overall, I was highly pleased with my car shopping experience at BMW of N. Houston, and especially with Shaun Messiah.

Well organized, outstanding service

Very helpful and knowledgeable staffNice loaner car made least interruption in daily routine during the car service, nice facility

NURSE

excellent customer service.. The sales rep was. very nice and he provide me with all the information l needed to know buying a used car ..

Worst experience ever, don't ever take your vehicle here.

This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the service advisor informed me that they charge $180.00 for diagnostics. I have an extended warranty on my car, so they said that the warranty company will offset the diagnostic fee if a repair is needed. They arraganged a loaner car for me to use, so i left my x5 with them. I was promised that I will be given an update the same afternoon with regards to the status of my car. I waited for an update the whole day and nothing, not a phone call. I have to be the one to call them so i can get an update, when they kept promising they will call me. I waited for a week for the parts to arrive and repairs to be completed. So finally Eric Cabargo the service advisor, called me after a week and said that the repair is complete but their technician needs to drive it for a day to make sure no leak will happen. They added 50 miles to my car for test drive? Really? 50 miles? Then i got a phone call a day after from Eric, the cooling fan broke apart on the way back to the dealership so another repair needs to be done. On top of that they said that there is something wrong with the left rear suspension. That they need to replace the left rear spring. And since the engine light came on, the oxygen sensor needs to be replace and that the extended warranty does not cover this repair. So it took me another week and this time $1600.00 more to complete the repair. Since i have plans to talk to the warranty company, i gave a go signal for the repairs. After an additional 5 days i was able to finally get my car, after settling the due amount. As i was driving out of their drop off area, i noticed that the windshied has a crack from one side of the glass to the other. I immediately brought it to their attention and they don't have an explanation for it. So now i am waiting for another week to have the windshield repaired!!!! To add insult to injury, this so called service advisor told me that he could have let me drove off their lot with a cracked windshiled but he did not. What the FREAKING xxxx?! Had i did not saw it i will drive off with a damaged windshield! He did not see it, not even the technician or their freaking driver! And i need to be thankful? I have other bad dealings with BMW of North Houston, the reason i keep taking it back to them is because my extended warranty is affiliated with them. While you all still have a chance do not ever take your car here! Join the class action law suit to teach these company a lesson.

Great people..

Wonderful experience. THe service adviser was very helpful and courteous. All in all, great dealership to go to.

BMW 328i buying experience

Enjoying the car !! Best car buying experience!The salesman and manager were very proffesional and courteous

Outstanding People and Outstanding Dealership.

I can't speak for all that has done business with this dealership, but my experience was great. This was my first time to purchase a BMW and I wish I had done it sooner in life. So far we are very pleased with our purchace, because the people at BMW of North Houston really did an outstanding job. They made the proceedure easy and not time consumming. They were straight forward and very honest in thier approach and still worked with a regular guy like me to get me and my wife into a new vehicle that we had previously only dreamed of owning. The facilities were very clean and very well decorated, all of the people were well dressed and professional and they made us feel very welcomed. I can say I have never dealt with a dealership that that did not seem like if they needed to sell a car to stay open. Good job, and yes i wiil make sure that if i purchase another vehicle they will be my first stop.

Very helpful service advisor

Started off with a minor appointment issue but my service advisor, Tyler W.. made the visit a positive experience.

Jess Florez

Excellent service and extremely friendly service personnel. Facility, service, and car all lived up to their reputation.

Excellent!!!

the most efficient, stress-free car purchase experience I've ever had!

Great experience with Greg Schell&Randy Lozmack

Always treated like you are the only customer when Greg Schell and Randy Lozmack are taking care of you. They check on you to make sure everything is going alright with the car, the set up, and that you are happy with your new purchase. Anyone they have contact you is excellent. From the finance group to the technical guys. Always so nice and friendly and most importantly, HELPFUL!! You just wish everyone you do business with would take a lesson from Randy and Greg. Just a great experience!!

Like my 2015 X1

Gave up an x3 to purchase X11 and really like it. This is fourth BMW in 10 years at this dealership.

good experience

Great experience, sales person was very knowledgeable.

Great salesmen, not so great salesmanager

Tom was a great salesmen and followed through on all promises he made. X5 is great! He made the experience very pleasant and never pushed us. Which for me is great. Only complaint about buying experience was sales manager didn't keep his word and never once came out to say hello, apologize for confusion that he claimed or even thank us for our purchase. Which have to say was a first time in all my car purchases. If it wasn't for the great service and our sales rep Tom reaching into his own pocket to provide a little resolution we would of walked out. Everything else has been a great experience. Only advise get everything in writing. Especially if it deals with you taking something off your trade.

BMW North Houston Texas

My experience with BMW North -Houston, Texas is described as world class. Mr. Ed Steinberg reputation is represented of his superior outstanding service. The inventory is great. I am a new BMW owner in use to driving large SUV. After 4 days, I must say, I am dreaming of my next series. The buying experience was effortless at BMW.Sincerest gratitude,Pamela L.

Exceptional Customer Service!

I am a long time customer of BMW of North Houston. Lee Bowles is by far the BEST salesman I have ever had! He has a great attitude and was very attentive to what I was looking for in a 2016 BMW 428i! I recommend Lee Bowles for your next purchase..I guarantee you won't be disappointed!

Great service

I purchased an x5 BMW 2016. It was a very easy process and the salesman Tom was excellent.

X5 Purchase

From the start, the customer service was exceptional. Austin (BMW of Houston North) helped with our X5 purchase. He confirmed we were 110% satisfied with every aspect of our purchase. BMW customer for life!!!

Good expreience

I thought Ray Merhab did an outstanding job. He was helpful in all aspects of selecting a car.

Very friendly people!

We completed the majority of the buying process through email since we were driving a good distance to buy the car. There were no surprises when we got there. Salesman and finance men were fantastic. Great experience!

Quick and Easy.

Finally found the 5 series BMW, I had been searching for over two months. The sales process was quick and easy, in and out in a little over two hours and that included the test drive.

If anyone is interested in class action law suit please text

On August 20, 2015, I Janice Bonton and Dexter Cearsar took my BMW 530I to BMW OF HOUSTON NORTH at 17730-I45 North, Houston, Texas 77090 because while driving the car check engine light comes on. The Service Advisory was Facundo and Robert Chollett the Service Drive Manger. The BMW 530I belong to myself Janice Bonton. On August 20, 2015, we verbalized that I wanted a diagnostic test done to find out what was wrong with the 2004 BMWi 530i. I, Janice Bonton ask how much does a diagnostic test cost? Mr. said $180.00. I asked does it tell everything work with car? Mr. Facundo it will show all repairs needed. I left my vehicle at the BMW of North Houston North. I said times two Please call me before any repairs take place. Mr. Facundo called Dexter Ceasar my fiance. Dexter told him to call me. Mr. Facundo call and Dexter Good News It just your hose It will cost about $300.00 Dexter told Facundo to call me Janice Bonton. Facundo called and verbalized the hose need to be replaced. The technician also recommended your six spark plugs need changing. I Janice Bonton told BMW staff to only repair the hose. Dealership staff called back saying. After test driving the car the found another leak at the plastic coolant pipe from the rear or the thermostat to the heater hose. I became very upset because I need my car and knew I was being scammed. The dear ship staff should have test drove after fixing the hose. I told them to go ahead and fix it, but I wanted all old parts back. The technician/Facundo assured me they would give me all parts replaced, but they did not. They did not give me my hose that replaced. They only put plastic coolant pipe back. They kept my car from August 24, 2004 to September 2, 2015 they did not offer me a lender car. On September 2, 2015 arriving to pick up my car I told Mr.Robert Chollet I know they took advantage of me. I made it clear that I wanted all paper work in my name because it was my car. I also asked for about 30 other documents reference my car. It was the computer printout of service render. He refused to give me any and all documents that I signed. I asked times two, but He only gave me three documents. I let him know I paid over $1600 dollar and I want all documents he would not even give me the computer printout from the diagnostic testing. I was very upset and left. Upon attempting to leave the dear ship, before getting out the drive way, my window dropped. It was broken. I drove right back to the garage. I immediately spoke with the Mr. Robert Cohollett. He said technician is gone for the day. You will have leave your car here. I will have the technician look at it again in the morning. Upon returning Robert Chollett said the left front window regulator failed and recommend replacing it. I explain I know I was taken advantage of and was not going to give them another dime and left. I took car on one other occasion and let Robert Chollett know my car was doing the very same thing, but when the car is at a stopping motion. The car ran like a motor cycle. I asked if they left something loose. He said we recommend you to change your spark plugs. They need replacing. I became distort again. Because I knew he was lying for fact and over charged me. I told him I know I did not need no spark plugs and why didnt they put all repaired parts in my car. Mr Robert CholletI said You can see the hose is new. I asked where is the part He couldnt answer. I told him plan to take action because I paid over 2100 to change spark plugs September 23, 2014. He said Why you didnt tell me they are still under warranty. I said why would I tell you. You are just scamming me for more money. When I get some money I plan on taking action. He refuse to give me documents. I told him I never received the computer generated copy of the diagnostic. I told him my car is running worst with the same problem after paying over $1600 As of today I have not received any documents as requested nor have the dealership repaired my vehicle.I have spoken with three attorneys. I am currently looking for an attorney that will start a class action suit to repair vehicles, pay for rental car and lost wages from work. I am trying to get as many customers that feel they have been scammed. To all whom are interested; please text Janice Bonton at 28 18915859. I would like for everyone to have copies of complaints that I can forward to a selected attorney. I am going to file the BBB and the Texas Attorney General another and any other formal complaint agency regarding BMW of Houston North service department. I will also be writing a review regarding your service department and its scamming service and lack of attention to detail, fraud and shady repair work.

Excellent service - knowledgeable and efficient!

I was trying to buy a BMW 428i convertible within 3 days. Austin helped me a lot to make the purchasing experience as smooth as possible. Everything was discussed and agreed before I went to pick up the car. My whole family are happy about the time in their dealership.

Daniel Guevara is AWESOME! I highly recommend him.

My salesperson Jairo "Daniel" Guevara was the BEST! I would recommend bypassing everyone else and going to him. He was very knowledgeable about all the models of BMW's that I test drove. He was very patient and did his job to make sure that I was in the perfect car. It only took me two test drives to finally decide on my new BMW 528i. I love this car! My birthday was on December 9th, so I can consider this my late birthday and early Christmas present. After finding my perfect car I was sent to finance where I was helped by Kevin Hoang. He made me sweat for about 30 min-1hr crunching numbers then finally gave me the good news and a great price for being upside down in my old car (thanks Kevin). Best car buying experience ever thanks to Jairo "Daniel" Guevara, Kevin Hoang, and BMW. Finally in the car of my dreams!Happy customer Charles

Great Services

Great customer service. The staff was very friendly and welcoming.

Great dealership! Great salesman!

This is a Real good dealer quick process and my amazing salesman name was Daniel Guevara! I recommend him.

Another first class experience

This is another great experience at BMW of Houston North. Since we enjoyed our previous car buying experience we returned to deal with Alex and purchased (2) vehicles on the same day and the transaction went as expected from BMW, first class.

Just tried in vain to get chat info here

Found a car at cars.com I was interested in. Cars.com showed that chat for BMW of Houston North was online. I contacted them, asked whether I could send someone in Houston to have the car checked out by an independent mechanic. This is a simple question and a simple request. The chat person did not know the answer but wanted my phone number and/or email to forward on to a rep. So chat is just a method of trolling to get information about possible buyers. Don't trust these people.

Just tried to get info at their online chat without success

Found a car at cars.com I was interested in. Cars.com showed that chat for BMW of Houston North was online. I contacted them, asked whether I could send someone in Houston to have the car checked out by an independent mechanic. This is a simple question and a simple request. The chat person did not know the answer but wanted my phone number and/or email to forward on to a rep. So chat is just a method of trolling to get information about possible buyers. Don't trust these people.

New 2016 BMW coupe

This was a no hassle experience the sales person was great and listened to my needs and produced

Excellent service when others failed!

We went with BMW because we have had a great rapport with the brand. BMW of Houston North was our nearest dealer so we went down and met Mr. Merheb. We brought Ray a tough trade (Carfax had a typo associated with our VIN number. Keep any service records that record mileage folks! You never know when you will need to prove your innocence.) and he provided us the guidance to get the deal done. We were looking at financing but again Ray came through with his expertise and got us into a lease that ended up being most fiscally responsible choice. Thank you again for all your help and guidance Mr. Merheb!

great services

I got a BMW 3 Series. The staff were helpful tried to answer any questions that I had patiently. The buying was very smooth and Kelly and Alex were really helpful.

Great experience

I was on the market looking for a convertible 3 series and after looking for almost a month I decided to stop by BMW North Houston. I am glad I did, I found the perfect car for me and the service was very impressive.I never had such a good experience as in the past it took forever to sign all the papers, this time was not the case.

Thorough

The dealer over delivered on the service experience. Thorough, timely, great communications and follow-up

Great Service

Had damage caused by a mouse nibbling through some wires - repair costs were minimized and the car came back sparkling clean inside and out!

My re-entry to the BMW market after 15 years

To my surprise hassle free quick and efficient buying process not at all like it used to be ten years ago when BMW dealers were hard to negotiate with

Great service !!!

It's my first time being in BMW dealer and it's my first BMW . The service is awesome and workers are friendly. I will recommend to my friend to this dealer.

Excellent services

Very good and professional team. I had an Excellent experience.

BMW X5 is everything we wanted

We were ready to go to a single vehicle and wanted something practical and sporty. The X5 fit our needs. The purchase experience was smooth. The entire sales team worked to get the vehicle, price and lease terms that fit. We very satisfied with the lease of the features and performance of the X5. No buyer remorse.

A wonderful Saleman...

I a great experience during purchasing and got a wonderful support from their sale staff, Mr. Ruben Selagea.

great buying experience

I came in the dealership with the hopes of buying an SUV for my wife who recently had knee surgery and needed a suitable vehicle to get in and out of. The nicest salesman walked all the way out to meet me. We had great rapport, he wasn't pushy and helped me purchased the vehicle I chose at a fair price. I'm thankful for the great experience.

Good place

Gave had regular maintenance here for over a year. Good experience.

Good atmosphere and professional people

I purchased a 2015 BMW. Staff was very helpful, professional, and knowledgeable.

Always great service

The employees are always prompt and extremely courteous...no matter what time of day I bring in my car and come to pick it up.

Great Service

Got help right away the sales person that help us was very helpful and answer all our questions.would defenitely buy another vehicle from here they did and awesome job from the time we got there until we brought out vehicle until we left:)

BMW of Houston North

Kelly did a great job of helping me find a new car. He has sold my husband cars in the past but this time it was for me, and he made me very happy. I love my new BMW and he helped in every way to accommodate me.

Good experience

Good experience that I will recommend to other potential buyers of luxury cars. Sales personnel were excellent.

Great services, Happy customer

We recently purchased a X5 from BMW North. As soon as we walked in the staff was very attentive. This is our second time buying a BMW and we make sure to have Benny assist. He focus' on your needs and wants to work with you. He is very helpful and knowledgable. It's always a pleasure working with him. The staff made the info clear and easy to understand throughout the whole buying process. I am very happy with my purchase and the service I received at BMW North.

Exceptional customer service

I love my new ride! Deangelo was very professional, hands on, and very knowledgeable. He followed up with me after I left, and ensured that I got the best deal and service. I probably would have not bought my car if wasn't for him.Every body is very friendly on the location, and very accommodating, I think BMW north is going to be my go dealership going forward.

Excellent service

Tim Rennie is always very easy c to deal with. No pressure and very knowledgeable

Extremely frustrated and appalled

Since BMW of Houston North has wasted enough of my time and money, I will simply post the email I sent the dealership manager Mr. Lozmack - I have yet to receive any response.Mr. Lozmack,As I continued to receive drivetrain malfunction errors after BMW of North Houston conducted the N63 "Customer Care" Service, I took my vehicle to another BMW dealership. I was both extremely frustrated and appalled with what I was told. Your service department did not reprogram my vehicle as per the procedure from SI B11 16 14 outlined in the N63 Engine Customer Care Package Evaluation released to all BMW service departments dated April 2015.I have filed another formal complaint with BMW of North America regarding your service department and will be calling AutoNation customer service today. I will also be writing a review regarding your service department and its atrocious service and lack of attention to detail. As there is now a class action law suit against BMW regarding the N63 vehicles, I will also be contacting the Texas State Attorney Generals Office and will file a formal complaint for fraud and faulty repair work.If you care to respond to this email; I would like an answer as to why my vehicle was not reprogrammed as required by BMW after N63 service was conducted on my vehicle. I would also like to know why when I brought my vehicle back the second time, this was not caught. Your service department had two opportunities to properly service my vehicle. At this point, I have no trust or faith in BMW of North Houston as I now believe the fuel pump did not need to be replaced. I believe you have incompetent technicians that obviously should not be working on customers vehicles. Your service department simply treated the symptoms and did not properly diagnosed the issue. The BMW dealership I took my vehicle to identified the reprogramming issue within three hours of having my vehicle. Once again, BMW of North Houston has wasted my time and money.

Great Experience!!

Yep it's official I'm now part of the BMW FAMILY!!! My experience was smooth and perfect. Customer service was OUTSTANDING!!

Great service

Good to do business with. I purchased new BMW X5. The salesman I worked with was very knowledgable. I ordered the car and got it in less than 4 weeks.

Efficient, great service

Purchased 2015 BMW 320I, Humberto was friendly and caring and was able to execute all my needs efficiently. This was certainly a great buying experience, and will certainly recommend the dealership and Humberto to friends and family.

Quality service and products

Quality service started upon entering the front door, greeted by a knowledgeable BMW Genius, followed by being assigned to a fantastic sales person, Daniel Krol. Daniel listened closely to my requests. The automobile I wanted to see had just been moved to another dealer site and Daniel quickly explained the situation, homored to the original sale price, and immediately responded to meet me to test drive the car. He answered my questions or located someone to help. He reviewed the car info and pre-cert check list with sincere concern that I was getting the info I needed to make a knowledgable decision for purchase. Daniel has a gentle approach and is a genuine person to deal with - he believes in his products and works with transparency and has a very nice approach. Dealing with him helped to make me feel like I was working with a reputable dealer. After purchase Daniel contacted me to ensure I was happy and enjoying my road trip back to my home state! He is a Star!

Excellent Customer Service

We purchased a 2015 X6. We were contacted by the sales representative to set appointments and were sent friendly reminders. (Daniel Guevara) A couple of times we were late getting to the dealership. If Daniel was with another customer he made sure we were helped. (Austin Oxen) Austin helped us to finish the deal and we actually bought another vehicle than we started looking at. The price was great and we received help with the finance part.

Superior Customer Service!

Customer service was on point as soon as I walked in the door and throughout the purchasing process. Compliments to salesman Humberto Martinez and Benjamin in finance for providing a smooth and easy purchase experience!

Great Service

Benny in Sales; Ben in Finance; knowledgable guys; awesome service; great dealership.

BMW North provides excellent customer service

I routinely go in for service at BMW North, My service advisor is always prompt and always looks after my repair needs. When I have an issue and show up unscheduled, the service department always works promptly to resolve my issue.

Great place to buy a car!

I recently bought a 2013 BMW X5 and was treated great by the salesperson! I love my new BMW X5 and would go back to the dealership when I need to trade this car.

exceptional transaction,very professional

recently purchased 2015 328i GT. the salesman was knowledgable,professional,and sensitive to our needs.We were able to make an informed purchase decision without any pressure or sales gimmicks. The sales team was honest,reliable,available. he entire purchase process was a very positive experience.

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I have been buying BMW's from TJ for over 20 years because I trust his knowledge, professionalism and honesty. He gets me what I want when I want at a fair price.

Review BMW Houston North

The receptionist, sales associate, and finance were very pleasant to deal with.

Great service

The representative was very helpful, she even give us all options with regards to financing

Great Purchasing Experience

Time had come to trade in my vehicle and I was looking for something fun to drive this time. Well, Kelly did it again, he got me the perfect car. The whole buying process was flawless and a true pleasant experience.

Great Service

Nickolea B took care of us and made this a no hassle experience. Thanks

BMW Purchase 2015 528i

OMG!! The service and the people were absolutely AMAZING! It was the best we've ever experienced. I went to test drive a used 2012 528i that I'd seen on line. I was totally upside down on my previous vehicle. Behold, I was able to purchase a brand new 2015 528i off of the show room floorII Lots of incentives and rebates. I would recommend EVERYONE to stop by and talk to Deangelo Burrell. He will do eveything in his power to make something happen!

Daniel Guevara is a great new cars salesman

I ordered a new car from Germany and Daniel Guevara helped me throughout the entire process and kept me well informed of the vehicle's status as it was being built and shipped over to the US. When the car arrived Daniel spent a great deal of time with me (past 8:30pm) going over all the details and functionality of the car - exceeding my expectations. Overall a great experience buying from Daniel and this dealership and I'm sure I'll be back again!

Great sales support.

Great service, great sales support during and after the purchase.

Great business

It was a great experience everything went smoothly.

Very helpful salesman

I was shopping for pre-owned certified . But the salesman offered me a better deal for a new car instead.I am very happy.

Wonderful Experience

My sales person TJ was the best sales person I have ever dealt with. The buying experience was great and TJ was very very helpful.I highly recommend BMW North Houston and if you get a chance to work with TJ, it will be a smooth, informed experience.

Great Service

I got to the dealership about 6pm and Ray practically walked from car to car with me for almost an hour. We practically closed the dealership. He was patient and he helped me find my first BMW. I also got a great deal too. Ray was polite and very knowledgeable too. He was not pushy. Thank God. I love my car and I am very happy! I look forward to coming back to get a new car in a couple of years.

A Car Dealer That Truly Cares

We had in the past had a bad experience with Honda Lake Jackson that left us traumatized regarding everything about car buying & owning, but all that changed when we were referred by a family to see an agent he trusted for years at BMW of Houston North. He was so right. The agent & financial officers were so helpful, understanding & patient. They took the time to find us right bank to finance our pre-owned BMW X5-series. Our agent stayed with us till 9 PM so she can show us the car features. We highly recommend BMW of Houston North for the best car buying experience! And yes, we absolutely love our new car. For the first time, our 9-year old son is singing along to the satellite music with a big smile on his face, and us singing happily with him! Thank to our agent Ms. Briggs and to the financial officers who took time to assist us.

BMW of North Houston

Stacy Abney-Allen made my purchase of a 328i a smooth process. She is product knowledgeable, personable, and thorough.

Car Repair

Great experience and I will always bring my car here because of the people that work here.

Excellent service! Professional staff.

The service was great and the environment was very pleasant.

Nice Experience

The dealership is very responsive. Quick follow-up to inquiries. Nice people o do business with.

Love my new BMW X3

Our salesperson was very friendly and helpful during our purchase process. I love my new vehicle.

Great Service

Helpful and friendly staff! Staff greets you at the door and makes sure you are satisfied with your car buying experience.

Absolutely Great

I had a great shopping experience... The salesperson went above and beyond customer service.They worked with my budget amount and on top of everything else they came and picked me up to sign the papers for the purchase of my vehicle.

BMW and AutoNation partner to offer streamlined car buying

WOW! What an easy process for buying a car! I reserved the car that I wanted, was contacted immediately by Mohammed Ali my salesman who was amazing, then was contacted by Cecilio Flores my finance manager, and we had all the necessary steps taken care of before I even arrived at the dealership! It took less than 1 hour to arrive, test drive, sign the papers, and shake the hand of both these gentlemen. Tell you friends! The revolution of auto buying has arrived!!

Great Services

Nicole's was a very professional sell man and the buying process was very smooth

Sales man who works for you!

Daniel at BMW Houston North offered excellent service in helping us find the car that we wanted. He was very friendly in helping my wife and I buy our 1st BMW. We definitely recommend him and BMW Houston North if you are looking for a car. Other Houston BMW dealers treated us like they were doing us a favor, not that way at the North dealership.

Great service exceptional sales team

The easiest and most pleasant car leasing experience ever. Greg Schell, my sales consultant, did a fantastic job.

Wonderful Experience

Mohammed was a fantastic salesman. Buying a car has never been such an easy and pleasant experience. And my husband and I have bought a number of BMW's! He was able the find the very car I wanted right away and was really up front and quick with getting the "numbers" right away. He was very knowledgeable about the cars and really seemed to anticipate the questions I was going to ask .And to top it all off, he delivered the car to my home and went over all the features. What service.I can say just as many great things about Ben Chiu, finance manager. He was so helpful and pleasant. He was very patient in explaining all the financial details. I will certainly return to BMW North and, hopefully, work with Mohammed and Ben when I buy my next car.

Good Experience

Bought a brand new car within 24 hours. I had done my homework which helped. The salesman, Mohammad, was helpful and made a good counteroffer which accelerated the transaction process. He took good care of me and I would recommend him. The finance manager, Ben, was professional and easy to deal with. Overall a good experience.

Car dealer review

Good overall experience. Financing close still not the best experience as always, as they continue to attempt to sell you extended warranties and other warranties.

Kelly Lawin is the best automobile sales person.

Kelly Lawin is the best automobile sales person I have ever had. His honesty, patience, and personal persona should be a standard for all those within his profession. Thanks, Kelly.

BMW Purchase

Fast painless transaction. Alex is the man when it comes to customer service and making the car buying experience better than I expected.

Great Experience!!

My experience in the purchase of a 2012 BMW 328i was outstanding. I couldn't have asked for more. I arrived at the dealer at 9:30am with my trade and was gone by lunch with my new car. I highly recommend these guys and Stacy Abney-Allen was a pleasure to work with.

Great experience

Daniel Krol and the whole staff were top notch. Great all around experience.

Matilda Eldridge

Demetres Katigoudis is an outstanding, trustworth and very professional Salesman. Mr. Katigoudis explain the car details to us. It has been a pleasure working with him in completing the buying process. Mr. Katigoudis made himself available to us on his off day to complete the sales. Thanks to BMW of Houston North for making this process easy for me and my husband! Eldridge Family

Great service knowledgeable salesman

We went in just to look because our mind was not made up yet because we were looking at the Range Rovers but we were wowed by the salesman....Andy his knowledge of the BMW. The buying process was simple and easy.....it took maybe 45 minutes to an hour to walk out the door with a new vehicle.

EXCEPTIONAL EXPERIENCE!!!

My salesperson was Daniel Guevara. He was exceptionally knowledgeable and extremely helpful. I have purchased quite a few cars in my lifetime and this was by far my best experience. As for the car I purchased, it is the 435i. I love love love it!! I look forward to all the good customer service that you offer. Thank you Daniel!!! You're the BEST!!!!

New Car Purchase

Great people to deal with. Greg Schell was great to work with.

Highly Recommended

I recently bought a BMW 4 Series from BMW of Houston North. Demetres Katigoudis was my client advisor and he provided excellent service from the very first moment till the end. I didn't feel pressured or rushed at any moment to buy the car. He ended ordering the car for me since what I wanted was not in stock and Demetres kept me informed about where my car was in the process at every time. Great service in the finance department as well.

A wonderful experience

Humberto Martinez was not only extremely patient and professional, he sincerely wanted me to be happy about my purchase. Humberto was always available for questions and never left me hanging. An overall great experience..Thank you Humberto !

BMW HOUSTON NORTH

Our salesperson was extremely helpful and knowledgeable of the BMW product. She made our vehicle purchase a very pleasant experience.

Great car, great buying experience.

Just purchased our Certified Pre-owned 5 Series and couldn't be happier with the entire process at BMW of Houston North. Sales person Ray Merheb is extremely knowledgeable and helpful without being pushy or overbearing. A real pleasure to work with. While my previous car was also a BMW, the tech quotient has leaped forward exponentially so we attended BMW school with Kahalid Bynoe. There isn't anything about BMWs that this young man doesn't know and he can explain all components so that they are easily understood. All in all, the entire experience could not have been better and we can highly recommend this dealership.

Great service

It was a great experience Eric really showed care with me and my vehicle. I was only getting recall work done but was treated like a paying customer I loved it and will return in the future

X3 purchase north houston BMW

Demetries did a great job, made the whole experience easy and quick.Thanks

Great Services

My experience was GREAT! My salesperson, Stacey Allen, was very knowledgeable and very easy to work with.

car buyer

my experience was extrodinary the staff was extremely nice and very helpful. I will definitely visit bmw of Houston North in the future my car buying. thanks again

Excellent Customer Service!!!

I bought a car from BMW of Houston North and could not be happier with my buying experience. Daniel Guevara was not even my salesman but he provided excellent customer service above and beyond what was expected. He made sure I was completely satisfied with everything I needed and treated me like I was the most important customer. He went out of his way to help me, and I will definitely buy my next BMW from him! BMW of Houston North is by far the best dealership in the Houston area!

Purchasing a Vehicle

My experiece was great Mr. Nicolae Branzel was great could not have had a better person to assist. He is the kind of person that I would have on my team. He really complements the company and make it look good. He has an out standing personallity that make you feel that you a valuble customer. The company is the better off because of him.

"GOD SENT"

From the time we got out of our car until the time we got into a new car Benny (salesman) was there. He greeted us with a friendly smile and gave us time to look around. The minute we turned to look for him he was Benny on the spot.We explained our situation and was unsure we would be able to get the car we wanted.Benny stated he would do everything he could without wasting our time.Benny came threw like Bruce Lee kicking xxx everywhere.When God sends someone your way to help you excuse my french but you want them to kick xxx like Benny did but wait there's more, then Benny introduce us to Ben Chiu (finance manager) he also congratulated and greeted us with a friendly smile. Like Benny, Ben played a big part in making this experience stressed free.When going to a dealership and being treated the way we were we call it God Sent People.Thank you Benny and Ben for all you've done..

careful on extended waranty/finance manager

Advice: Please read terms and conditions before sign up.i bought a Pre-owned 328i series BMW and a finance manager told me below . 1. he would sell the car only if i take loan with them .2. And also he told me that purchased extended warranty would be refund based on the miles/years driven .3.in addition to that, he told install Lojack and insurance would go down by 10$ every month .i took loan with high interest even with good credit score .later i shifted to other banks .i came to know while selling the car that extended warranty [ 4000 + 2000] . here 2000 is non-refundable even the car sold after one month of purchase . non refundable /transferable on lo-jack . this was not told to me while purchase on Lojack

Careful on extended warranty/LoJack/ financemanage

i bought a Pre-owned 3 series BMW and a finance manager told me below . Please read terms and conditions before sign up. 1. he would sell the car only if i take loan with them . 2. And also he told me that purchased extended warranty would be refund based on the miles/years driven . 3.in addition to that, he told install Lojack and insurance would go down by 10$ every month . i took loan with high interest even with good credit score .later i shifted to other banks . i came to know while selling the car that extended warranty [ 4000 + 2000] . here 2000 is non-refundable even the car sold after one month of purchase . non refundable /transferable on lo-jack . this was not told to me while purchase on Lojack

Amazing treatment by sales personnel

I was treated like a VIP when I arrived to look at a car. I enjoyed the experience with the salesman and the finance department and I love the car now that I have it for my own!

VERY EXCEPTIONAL SERVICE

This place was amazing from start to finish. Everyone was friendly and helpful. They even helped set up to surprise my wife with her new car. I definitely recommend this dealership to anyone with this type of service. Special Thanks Again: Gloria, DeAngelo, Richard and to the other young lady. I can't remember your name, sorry.

superb customer service

we saw the car we were looking for online, flew from atlanta to houston to visit the dealership and experienced extraordinary service from bmw of north houston, especially kelly lawin and cecilio flores.

Smooth, quick experience.

We had a great experience buying our 550i here at BMW North. In the previous weeks we had tried buying at momentum and didn't have a good experience there. BMW north knows what they are doing and are professional. Go there. You won't be disappointed.

Great Service,.... !!!