BMW of Greenwich

Marvelous people!

I would like to thank Salesman Al Shkreli and the rest of the staff Nick and Ricky for the best service I had at any dealer ever. I had Alex Shkreli as my advisor. He was very helpful, knowledgeable and went out of his way to find me the right car! I highly recommend this dealer to all my friends and family and I'll see you guys in the future.Thanks a lot to all!

Great Experience

Purchased a used BMW 3 series wagon from Tom Forte. He is old school and I even put a deposit on a car that I had not seen. When I finally saw and drove the car it was immaculate as he claimed. I think the online link to view used cars needs some improvement as my first trip there was complicated by the car being in a different lot that they could not access! Cannot recommend Tom Forte enough and would definitely go back!

Great service!

I always feel very well taken care of at this dealership when I bring my car for service. They always go far and beyond what I expect and always rescue me when my car needs something. I would highly recommend them. There were a couple of mistakes that they made over the years but issues were promptly resolved when I brought them up. A+ from me.

Friendly & Professional Car buying experience

I recently bought CPO 5 Series from BMW Greenwich. Alex Soyref assisted me with the purchase. Alex was an absolute professional to work with and it was a no pressure car buying experience. Alex and Nick were friendly knowledgeable and took care of few minor items, I wanted to be taken care. I would recommend BMW Greenwich to friends and family.

Friendly and very professional staff!

After trying a few different SUVs, I ended up purchasing an X5 that I am already very happy with. The saleswoman and credit manager I worked with were both very professional and very accommodating throughout the entire process. I look forward to doing business with this dealership again in the future as they left a very positive and lasting impression on me.

A Wrenching Experience

My experience with BMW of Greenwich was riddled with carelessness from start to finish. Misdiagnosing issues, damaging the body of my car, returning my car with a tail light out and dashboard error light, leaving grease stains on the leather seats, loaning me a car with $1,200 in unpaid parking tickets, and mismanaging expectations all the while. All toll, my car was returned to me 3 times and each time I had to take it back in to fix problems the service center had created.I've had BMW's in our family for as long as I can remember, and have had many experiences good and bad with service centers. My experience at BMW of Greenwich was hands down the worst by a wide margin, and does not represent a small fraction of what BMW owners have come to expect from the brand.If you are looking for peace of mind when you drop off your car, this is not the place you'll find it. Consider BMW of Watertown, North Haven, Bridgeport or even Manhattan. For me, driving a little extra distance for the peace of mind is worth it. Sadly, I've learned this the hard way.

Fantastic service!

We just bought our fourth BMW in Greenwich with Alex Soyref as our advisor. He was very helpful, knowledgeable and went out of his way to find us the right car to match our wish list! We shopped other BMW dealers and we always end up coming back to Greenwich for quality of service and price. We will certainly come back. Carol, Greenwich

Customer Service

From the beginning to the end, they got directly to the point and to work after I informed them of the type of vehicle, price, and monthly payments within my budget. I got what I wanted, customer service excellent, they were welcoming made me feel positive and confident about the vehicle and I was pleased And ecstatic in the end I got exactly what I went for.. Thanks again

Customer service at its finest.

I would like to thank Salesman Bob binette for the best service I had at any BMW dealer ever I live in valley stream and there is at least 5 dealers I could've went to,but I choose to go to GreenwichBMW . He provided me with honesty and excellences. Transition out of my M3-M5 was very smooth no hassle and finance was great ... I highly recommend this dealer to all my friends and family and I'll see you guys in the future Great job!!!

An amazing stress free experience

BMW of Greenwich is an amazing and highly professionally dealership. From start to finish I was welcomed with open arms and taken well care of. I would recommend them to all potential customers. I have no complaints, all praises. I walked in and walked out happy and very satisfied.

Excellent Experience at Greenwich BMW

I received exceptional customer service from Robert Binette who helped me purchase my dream car! Never pushy, always professional and knowledgeable, Robert made this experience effortless! I would definitely recommend him to anyone thinking about purchasing a BMW.

OMG the absolute best!

I called in to check the availability of a new 4 series and Chelsea was so helpful over the phone. I made the appointment with her and she was able to set everything up for me. When I stopped by I met with the client advisor Andrew and he was SUPER helpful. Im really glad I gave them a call. I've been shopping around for sometime and they really made the experience different. WOULD TOTALLY recommend shopping here first! you can tell Andrew that Sophia sent you ;)

New Lease

I wanted to say how great my client service adviser Tom Forte was. Communication was excellent, and made my purchase a great experience. Highly Recommended.

Outstanding Service

I've been pretty tough on my last couple of BMW Mamaroneck/BMW Greenwich service reviews but my faith has been restored in them. my car was throwing a bunch of battery related errors on Sunday so I made a drop off service appointment for the next day which was Presidents' Day. Super easy to make the appointment. Showed up and Johnathon took the car. Johnathon called a couple of hours later to report the battery needed to be replaced and the car would be ready for pickup in 2 hours. Between the frigid recent temperatures and potholes in the area, the service bay was very busy but they still managed to turn the car around within the same day which has rarely been the case in my experience. +1 to Johnathon. Great communication and great service!

Wow! Great Service!

I had been Lexus customer for the last 19 years. I loved Lexus and their services.In December 2015, I leased BMW out of sheer curiosity and see how it drives. But I was a little skeptical about the service after having been so comfortable with Lexus service.My rearview mirror had a problem and I took it to BMW Service Center in Port Chester, NY still wondering about their services. Well, Jonathan Bonilla changed my perception about BMW completely. He greeted me with courtesy, enthusiam and professionalism. The part was not available, for which I needed to come back the next day. When I went back the next day without an appointment, he attended to my need immediately. He asked me whether I could wait for two and a half hours for the repair. I told him that I have work to do and I requested to be driven home. He ever so politely excused himself and went away to find out the work situation. He came back in 10 minutes and asked me whether I could wait for one hour. I agreed willingly.He came back in less than a half hour with big smile and informed me that my car war ready. Whoopi! I was very happy and so thankful to Jonathan who made sure that I did not have to wait for long. He is the epitome of the best service consultant. Jonathan is the go-to-guy. I am sticking to BMW as long as Jonathan is my service consultant.Thank you again Jonathan!

Top Notch Client Service

I leased my second BMW from Tom Forte and will continue to lease from him for all my future vehicles. His tenacity, patience and attention to detail got me exactly what I was looking for at the right price. Overall, Tom is a pleasure to work with!

Great Service

I just leased another car from this shop and the experience is always great! Tom Forte is one of the best in his field!! Would recommend him !

Excellent Communication; Quality Control Issues

I know BMWs are pretty complicated with a ton of electro-mechanical systems but they may be getting too complicated to service. In November 2014, the trunk lid release system failed. They promptly ordered the part but when they repaired the release in December, they didn't repair the soft close. Took 4 weeks to get another appointment so everything was taken care of by the end of January 2015.In May 2015, they did a great job repairing a blown left rear air spring and inspected the rear brakes which had been constantly reported by the CBS system as being in need of service over the past year. The tech reprogrammed the car to correct the rapid CBS mileage countdown for the rear brake pads but when I picked the car up, the reprogramming did something to power steering wheel adjustment so before I left the service center, they took the car back in and gave me a loaner (thank you!!). I immediately went home and scheduled another service appointment just in case something else went wrong with the steering wheel. Well, sure enough, they fixed the power steering wheel adjustment but now the convenience steering wheel tilt up wasn't working so it's back in the shop.I will say the service advisors, specifically Radha de la Cruz, do an excellent job of communicating and providing a loaner when I really needed it. The customer service is excellent but the quality of the service work is suspect. I'm very thankful for having bought a Platinum warranty.

The choice was easy.

I could have gone to any BMW dealership in the tristate area.After reading the countless 5 star reviews written about Tom Forte, the choice was easy.Tom lived up to his reputation, and then some. He delivered what he promised, on the date promised.To accommodate my schedule, Tom came to work on his scheduled day off. I thought this type of customer service, was gone forever. Tom and his dedicated team, renewed my confidence in car dealerships.I'll be recommending Greenwich BMW to everyone I know.

??????Excellence Service??????

Mr. Tom Forte you have change our lives with your professionalism and kindness.. Our car aka"Amy" is working beautiful my husband and kids is very happy. We still can't believe the deal you got for us thanks thanks Tom ..?? We have been getting plenty likes and has been recommending Greenwich BMW Ct a lot Thanks again Tom for everything. Ps tell Anthony #forgetaboutit..lol

A horrible disrespectful altercation

My experience in this dealership was fine. Pleasant process to buy the car and trade in my current car. However a pricing adjustment on both cars was arranged to get approved through bank, I was not informed about this adjustment so I went back. As being a young buyer i am poorly informed and very new to this. I review the contract going home and saw this adjustment. Went to the dealer. Mark the financial manager who handled my transaction did not handle the situation promptly and respectfully. I could not understand why this adjustment was made and he was not clear. He disrespected me because i was upset as towards why this was the way it was and was not giving me a clear response towards why. Instead of letting someone else say why that was on the contract he said i was "acting like a baby." I am never going back here to buy my next car. You don't upset the costumer when they are misinformed and you do not disrespect them. If I was an older male I wouldn't receive that same insult.

SIMPLY THE BEST! BMW GREENWICH

I recently leased my 2nd BMW from Alex Soyref at BMW Greenwich. Let me begin by saying he was a perfect gentlemen and a pleasure to work with. On both occasions I was offered a deal right from the start that no other dealer even came close to. He listened carefully to my needs and patiently dealt with my uncertainty on which options and how to proceed. Not once did I feel any pressure from him. Typical me, just a day or two before pick up, I changed my mind on options. I felt uncomfortable to tell him that once again I had changed my mind. His response after hearing from me was "no worries, I will take care of it. " And he did!!!! And with the luxury package the deal was just as good. Thanks to Alex reaching out to me with the BMW six month pull ahead program, I am now driving another BMW convertible. Except this one is a 2015 428xi convertible. It doesn't get better than that!!! And the payments were affordable. Thanks Alex as I am loving my car and all of you at BMW are always a pleasure to see. See u in a few years! :) I'M HAPPY!!!!

Excellent Experience at BMW Greenwich

My experience with BMW Greenwich was SECOND-TO-NONE!! This is my second time leasing a BMW convertible and I will never ever go elsewhere. My sales representative Alex Soyref was an absolute pleasure to work with on both occasions. With my first lease purchase, of course, like every other consumer, I shopped around bouncing from one dealer to another only to find when I walked into BMW Greenwich I was presented with a deal on a 2013 328I convertible I could not refuse! Lucky Me!!! Recently, Alex reached out to me with a six month pull ahead program and suffice is to say, once again, a deal like no other!!! Thanks to Alex Soyref and finance manager Mark LaStrange, I am now sporting around in my new 2015 BMW 428xi convertible. :) After such an amazing experience both times at BMW Greenwich, it certainly seems they have earned my complete TRUST and CONFIDENCE!!! There is no need to go elsewhere and waste my time shopping. You guys are the very best!!! See you in three years!!! Did I forget to mention that they treat you like royalty!!! I'm HAPPY and LOVING my new car! Can't wait till spring to go topless!-) (Drop the top that is!) LOL

Easy purchase

Lot of research, different dealers etc....best purchase experienence ever. J. O'Keeefe was sales guy, got a sweet new car, very competitive price, and the ease of purchase was mind blowing, not your regular pressured filled buy right now with listening to your concerns.

Bad Experience

I drove over 75 miles today for an appointment at this dealership to see a cpo X5. Chelsea Guzman called me twice to confirm that I would be there as arranged. Upon arrival at the dealership, I was advised that the vehicle I had arranged to see wasn't there. After waiting for more than thirty minutes I decided to spend my money elsewhere. This dealerships lack of attention to detail, customer service, and nonchalant attitude was off putting to me. As a current BMW owner I expected more from this dealership. When I ultimate told my "client advisor" "Al" that I was leaving he simply said "okay". I also noticed that they use the term "they" a lot at this dealership when placing blame for their incompetence. So I would strongly recommend taking your business to a dealership where "they" care.

very confused bunch

called about a used car and was told its out in the lot...come on down...when i got there the salesman said hes going to get keys but says its in service in portchester...take a ride over and look he says...go to portchester and service does not have car...called back and the secretary has no idea about anything and asks me to leave a message...lol...really...dealership is the most confused and inconsiderate bunch i have ever dealt with...i own a small business and purchase vehicles often and never dealt with something like this...waste your time at your own risk

NOT RECOMMENDED

My husband and I were not in a place to purchase a new vehicle, but needed a reliable car that I could use daily and he could use for his long work commute during these harsh New England winters. We looked into used vehicles at reputable dealerships knowing that we would have to pay more for the vehicle than from a private party or small used car lot, but hoped that we'd leave with a more reliable car that had been through thorough inspections. Fearing costly repairs in the near future, we made it very clear to our salesman that we were very concerned about the condition of used cars and asked that they please do a thorough inspection. John, our salesman assured us that the vehicle had been carefully inspected and that all necessary repairs were made. We drove the car off the lot on a Saturday morning, went straight home and did not drive the vehicle at all on Sunday. I start the car on Monday morning for the first time since leaving the lot and of course, the "Service Engine" light comes on. I panicked and called the dealership as soon as they opened. John said he would speak with the Used Cars Sales Manager, Lauren about making arrangements to get the car back into their service department for inspection. He calls back and suggests that I first have my mechanic friend, who had accompanied me to purchase, look at it. Perhaps the system just needs a reset. I obliged and called back the next day to tell them the issue had to do with the catalytic converter, which was worrisome because that is not be a cheap fix. This is the beginning of when I was given the runaround. John stated that it was out of his hands and directed me to Lauren, the manager. The very next day, I called her direct line several times and left several messages, but didnt hear back. Finally, after several hours, I decided to call the main line and asked them to transfer me to her and of course, she answered. She stated that since it was a used vehicle, they had no obligation to look at the car or make any further repairs after the car leaves the lot and she did not want to offer an inspection because she would have to charge me for it. Really? She wants to charge me to look at a car she just sold? And not to mention, the work would be done by her service employees who are already getting paid to be there. She proceeded to ask me if the car was starting and if I was aware of any issues that would lead me to believe the car was unsafe to drive. Only then, would she consider taking a look. BMW is a multi-billion dollar company and therefore, we do hold you up to a higher standard. I could understand if this happened with A Better Way Autos Dealership or a private seller, but I'm sorry, BMW is a highly reputable company that should pride itself on great customer service and make sure that they are selling cars that do not have problems the minute they leave the lot. The car was in their shop up until the minute we picked it up and in hindsight, perhaps that was a red flag. Were they were aware of the issue and simply tried to manipulate the computer system to cover it up for the sale? I hope this is not the case, but I think my suspicions are warranted considering how they handled my diagnostic and repair request. I understand that I purchased a fairly inexpensive used vehicle in comparison to their brand new BMWs, but does that mean I should not get the same customer service as someone who purchases a $200K vehicle? And I realize that BMW is not obligated to look at or repair my used vehicle per sales guidelines, but does that mean they shouldn't in good conscience offer to help, considering the car just left their lot? After 20 aggravating min on the phone with Lauren she let out some sighs and finally offered to look at my car at no charge, but ONLY IF I would commit to understanding that I would be responsible for any additional fees incurred if repairs were made. I was at a lost of words and had pretty much run out of energy at this point from anxiety and trying to persuade her that it would be the right thing to do. I did not take her up on her offer for the diagnostic and what probably would have been overpriced repairs. Since then, we've come across other issues and have had to deal with. In our case, it was pointless to put our trust in a big name company like BMW. The experience has truly been a worst case scenario come true. We probably would have been better off purchasing a car from a private seller for half the price. We were set on returning in a year to purchase 2 new BMWs. However, we will not be returning or referring any friends or family to BMW of Greenwich and highly suggest that potential buyers stay away from at least this location. Making money is an important part of a business, but making money the honorable way is something that BMW should really consider teaching their employees. I know I would not be able to sleep at night if I did my job this way.

Most professional car buying experience ever had!

Very highly recommend BMW Greenwich! Easiest and most professional car buying experience I ever had!

Used Car Experience

I was looking for a good value on a used car and came across a listing for a 2012 Mazda3 hatchback w 7500 mi. listed. When I called I was shocked at the paperwork fee. I was able to make an offer on the internet and was surprised to have it accepted at my terms. Everything went as planned no surprises and would do business with them again if needed.

Waste of Time - Had Me Test-Drive a Dangerous Vehicle

I was interested in a pre-owned Acura at BMW of Greenwich. Before making the ride down I discussed the condition of the vehicle with Chris Smith, who responded to my email contact. He confirmed the vehicle was in good condition and ready for sale. This turned out to be a bold faced lie.After waiting about 10 minutes for Chris he brought me over to a gravel lot where they keep their pre-owned vehicles. The first red flag was that the Scion next to it with a window sticker of $10,000 had a large strip of the quarter panel was rusting from underneath and lifting away from the car at least an inch. Physically the Acura had a misaligned front fender, was missing a headrest and several interior trim panels. It also had disgusting cigarette film all over the interior. After going back and reviewing the pictures I saw online it is clear they are good at one thing; strategic photogrpahy.I then drove the car. The brakes had very little pressure and seemed to get worse the longer the pedal was depressed. There was also a vibration and grinding sound that could be felt while braking. I did not feel safe driving this vehicle. Shame on them! I was pretty sure I would walk away from this car, but I asked Chris to have the vehicle looked at by the service department and to let me know what the fix would be. I never heard back. We purchased a fairly priced CPO Acura from Greenwich Acura next door instead.I inquired about a CPO 3 Series on behalf of another friend just a week later. This time I worked with Monica Chan. Monica refused to answer any questions about the condition of the vehicle. I explained to my previous experience and that I needed some reassurance before I came to drive the car. Monica continued to deflect my questions while ending every email with an attempt to schedule a dealer visit. This dealer just doesn't care about their customers time or safety.

Amazing service!

Tom was AMAZING!!! He not only made you feel as though you were a member of his family he was also extremely knowledgeable, and genuinely concerned with your happiness! I got the exact car I wanted!!! Matt also was great!! He explained everything and was extremely patient and helpful!

BMW of Greenwich was wonderful to work with! Everyone...

BMW of Greenwich was wonderful to work with! Everyone went out of their way to ensure we purchased the exact car we wanted and they handled numerous changes with warmth and a smile. They are a wonderful group of professionals who treat their customers very well. They hold themselves to high standards and made our transaction seamless. They kept us informed, in the loop and responded to all follow ups quickly. Andrew Millar was our first point of contact and he was one of the most knowledgeable BMW veterans around. He really knows his stuff. Al Shkreli was our sales person and he was terrific -- super friendly and kind the whole way through. He genuinely cared that we were taken care of. Lauren Waldrop was our sales manager and went out of her way numerous times for us, and could not have been more lovely to work with. Matt Hermoza was extraordinary too -- he went out of his way to make sure we understood all the features in our new vehicle. He knew the car inside and out. Great guy. They all made the purchase of our car a pleasurable experience!

I am pretty satisfied with the overall experiences at BMW...

I am pretty satisfied with the overall experiences at BMW Greenwich. All of the staff members I spoke to were very friendly and our sales person, Tom was very helpful and responsive to our needs and requests.

I worked with Tom on getting my 2014 BMW X1 back in...

I worked with Tom on getting my 2014 BMW X1 back in October. He was amazing. I travel a lot for work so most of my communication with him was via e-mail and he responded rapidly and worked with me to get to a price I liked and included the options I wanted. He was friendly and easy to approach.Since the purchase I have emailed him a few times about stuff and he always responds fast and with the info I need.If you are in need of a BMW I would highly recommend Greenwich BMW and Tom Forte

Harry, Matt and Lauren were all great. Highly...

Harry, Matt and Lauren were all great. Highly recommended. Good pricing, found the car I wanted. Would highly recommend to anyone looking for a BMW.

Waste of time they just want to sell without spending...

Waste of time they just want to sell without spending time and providing info of the product. I am giving zero rating as i felt i was forced to but the car by building pressure on me

Salesman had the audacity to send me rude email stating...

Salesman had the audacity to send me rude email stating the reasons why his bait and switch tactics where justified. Will never consider this dealership again.

Excellent Experience with Amazing Sales Rep Bert

Wanted to get a safe vehicle. But also needed to make sure it was affordable. Bert compared many prices for me and found one that worked for my budget. He was really nice, always willing to help and just very easy to deal with. I never had to ask for anything. He made the process really easy and weirdly enough, it was enjoyable. I just don't generally put enjoyable and car buying together. But Bert (the employee who sold car) was super nice and really organized and extremely accessible and just made everything go really smoothly.

Joe made our experience at BMW very easy and enjoyable....

Joe made our experience at BMW very easy and enjoyable. He found us the exact car we were looking for immediately. He organized everything that needed to be done and made the transaction as efficient and stress free as possible. He also gave us a great deal. I recommend him to everyone.

Joe Coniglio was so great to work with throughout the...

Joe Coniglio was so great to work with throughout the entire process of getting my new x1. He was extremely knowledgeable, very personable, and made it very easy for me to give up the car that I loved! I will highly recommend working with Joe and this dealership to others.

Nicole was very helpful and patient explaining the...

Nicole was very helpful and patient explaining the different options of the X3. She helped us find the car and options that we wanted and even stayed after closing two nights making sure we understood how the technology in the car operated. Mr. Wu handled the paperwork very efficiently. All in all a very good experience.

I had a wonderful experience at BMW of Greenwich thanks...

I had a wonderful experience at BMW of Greenwich thanks to Tom Forte. He was very knowledgeable and went out of his way to make sure I found the perfect car. The process was very smooth. I will definitely work with him again, and recommend him to all my friends. You are awesome Tom, thank you..

Joe Coniglio is an excellent client advisor. His...

Joe Coniglio is an excellent client advisor. His enthusiasm, great customer service skills, genuine honesty and vast knowledge about BMW's was refreshing to see. He facilitated a fantastic deal and ensured a smooth purchase. I highly recommend him.

My experience started with Matt Hermoza over the phone....

My experience started with Matt Hermoza over the phone. He was personable, knowledgeable, professional and extremely honest. Because of him, I took the time to drive quite a distance to meet with Al who ultimately worked very hard in finding me the car I wanted at a price in my budget. Upon my pick up of the vehicle they both took quality time to make sure I understood the car I was purchasing. My experience with both of them was excellent.

A colleague recommended BMW Greenwich and client adviser...

A colleague recommended BMW Greenwich and client adviser Tom Forte, in particular, when my husband and I were looking for a new car. We had an excellent experience. Tom Forte was very knowledgeable, forthright, and responsive. We are very pleased with the value and quality of service provided at Greenwich BMW and highly recommend this dealership and its professional staff.

Super Attentive, genuine and knowledgable about the cars...

Super Attentive, genuine and knowledgable about the cars he showed me and gave me a fantastic deal,probably the best I could've found in the tristate.Dealing with joe was a treat he was not pushy or arrogant like other dealers I've dealt with and will definitely be dealing with him again when my wife's lease is up

Tom was a true professional. Never too pushy and was...

Tom was a true professional. Never too pushy and was great with his communication. He answered calls, answered emails right away, which I really value since I can't always talk while I'm at work. There was no hidden this or hidden that when dealing with him. He's been doing this for a long time and is good at what he does. Very satisfied customer.

UPDATE: After further communication with them, All...

UPDATE: After further communication with them, All problems are solved promptly and professionally. I would recommend this dealer for the quality of service but would suggest them to improve their communication with customers since they seems to be experiencing high volumes all the time.--------------------------------------------------------The service department of BMW of Greenwich at Port Chester is absolute the worst I have ever dealt with. My car has recently went out of warranty and I need to have some maintenance and repair job done, so I call the nearby dealer for some estimates. Both Darien and Bridgeport BMW dealer quickly gave out their quote. When it comes to Greenwich, It is like this:SATURDAY: I called in the morning, spend 10 minutes on hold without any service advisor or receptionist answering.MONDAY morning: called again. No service advisor is available, receptionist asked for my phone number and said she will ask a service advisor to call me back. No one ever did.MONDAY evening: called again. I insist on speaking with a service advisor. Being told that she got hold of one of them, and she is helping a customer, and she will call me back as soon as she finishes. Never did.TUESDAY: called again. Same deal. This time there was a guy who asked me what I need to repair, I told him and he told me he will get me the price estimate and call me back in 5 minutes. Never did.WEDNESDAY: I decided to give a final try before I post this review. I called, again no one is available except the front desk receptionist. I was again asked to leave a phone number, I refused and asked to speak with their service manager. After being put on hold for 2-3 minutes, I was told that neither their two service manager is available and I can leave my phone number. I hang up.BUY your bimmer from BMW of Greenwich, but STAY AWAY from their service department, it is a complete waste of time

Harry Blatus was very responsive and friendly. No...

Harry Blatus was very responsive and friendly. No pressure sales which is always appreciated! The vehicle was priced reasonably and though I wish I could have received more for my trade I was satisfied with the deal. The vehicle I purchased was thoroughly cleaned, detailed and serviced. I definitely recommend BMW of Greenwich and as I plan to buy wife a car in the future, I will certainly take the drive to CT again.

I'm in the market for a CPO 7 Series (currently...

I'm in the market for a CPO 7 Series (currently driving a CPO 5 series). Called the dealership to look at a car they had advertised on their website (CPO 2011 750Li x drive). The dealership is about 80 miles away so I wanted to make sure they had it. We talked a little about the CPO warranty, but no details. Made an appointment to come in and see it. When I got there the guy I talked to on the phone was too busy (even though all the time I was there all I saw him doing was walking around the dealership) so another guy looked after us. It took him a long time but we finally went out on a test drive. As we were driving I was noticing a few minor things wrong with the car (side view mirror wouldn't adjust properly, button for power seats was fidgety, etc). Salesperson assured me not to worry as that would all be fixed as part of the certification process. We get back to the dealership and start talking numbers (I'm ready to purchase). I had asked that my car be valued for a trade-in. He comes back offering me $3500 less than KBB and NADA on my car because, as he puts it, there's an accident report on my car (not sure what it was, but the car was sold to me as CPO by a BMW dealership after the "accident", so it must have been a very minor fender bender) and "nobody uses KBB/NADA, everyone knows they're way overpriced". Interestingly, another BMW dealership offered me KBB/NADA (ie $3500 more than Greenwich) on my car LATER THAT AFTERNOON. Anyway, I'm still willing to talk, so we go back and forth on price (with him checking with his manager each time).As we're now only a few thousand apart I ask him to verify when the mfr's warranty will run out and CPO warranty kick in. He then says "oh, that's not a CPO car." (!!). I tell him that not only did he confirm it was on the test drive but that it's advertised as such on the website (in quite a few places) and after again checking with his manager he comes back saying "it's a typo". I go talk to the manager (he wasn't coming to me, I had to ask to see him, and wait a few minutes while he finished typing some things on his computer) who says he apologizes for "the typo on the website" and will get it fixed "right away" (as of typing this review the next day, it's still up there as CPO). I point out that's not a typo, that's false advertising. Undeterred, he offers to show me a car that's $7000 more, but not do anything special on the price for the inconvenience and chicanery. So we end up walking out..On the way back we call up our guy David Baylis from BMW of Bridgeport (should have gone to him in the first place, have bought two BMWs from him....he is without a doubt the best car salesman I have ever dealt with...always gets back to me, super knowledgeable on the cars, and really understands good customer service, but when you're in the CPO world you have to deal with what's on the lot) who offers to stick around after closing to show us the cars he has on the lot. Bottom line, if I do go through with it, I will be buying from BMW of Bridgeport (car is a little pricier, but at least it actually is a CPO, and I won't have to deal with BMW of Greenwich).Very disappointing experience at BMW of Greenwich. Sadly, we tried purchasing a used BMW convertible there a few months ago and while the experience that time was nowhere near as bad as this one, we ended up buying it from BMW of Bridgeport.

I had an awesome experience at Greenwich BMW. I owe this...

I had an awesome experience at Greenwich BMW. I owe this experience to Tom Forte. He was diligent in helping me find the car that I desired and made the car buying experience truly pleasurable. I would absolutely work with him again and highly recommend him and this dealership.

Went looking for a CPO BMW 328. Saw their ads on the...

Went looking for a CPO BMW 328. Saw their ads on the web. All was a pleasure to work with, and after the purchase James, the Delivery specialist spent almost an hour showing us all the features of the car.

From start to finish, the leasing of my new X-1 could not...

From start to finish, the leasing of my new X-1 could not have been more positive. Tom Forte first took the time to listen to what my needs were, then helped me select the options that were right for me. Options can get expensive, so his help in choosing only those I really needed was much appreciated.I did check their pricing with another BMW dealer in the area, and I found that there was no reason to go anywhere else; Tom Forte and the sales manager, Tom McDonough worked hard to make sure I was getting the best deal.I now have my vehicle and would gladly recommend this dealership to anyone in the market for a BMW.

We had the pleasure of working with Alex Soyref, the...

We had the pleasure of working with Alex Soyref, the internet sales manager at BMW of Greenwich. Alex was quick to respond to our requests for information. We enjoyed working with him. He went above and beyond our expectations by facilitating the delivery of our car with a shipper we identified. He followed up quickly to any voicemails and emails.We highly recommend working with Alex Soyref on a new vehicle at this dealership.

I was told that BMW x5 available to purchase, drove 100...

I was told that BMW x5 available to purchase, drove 100 miles to reach there on time , had to wait 45 minutes to speak to salesperson name Alex, no one asked me if they can help me or what I am looking for till the time , and ultimately salesperson said 'oh that x5 is not here as some person (dealer) took it home and didn't bring it back!!! So I had to come home without seeing the car and wasted whole day!!! Will never go again there

I've bought many cars from many dealers, yet...

I've bought many cars from many dealers, yet greenwichbmw was the best!!!! Al Shkreli was my sales person and he was so great. He saved me so much time, yet game me more that what I expected. He performed everything so professionally. I am very very happy with buying my BMW with them. Also Bill Chlaudzinski and a korean gentleman was very kind too. All the staff including the Finance Manager Barry Robinson were so professional n handlng the work. Thank You so much and we will definately go back Greenwichbmw.

I was put in contact with Tom Forte at Greenwich BMW by a...

I was put in contact with Tom Forte at Greenwich BMW by a good friend - I had previoulsy leased my 2010 3 series through Mt. Kisco BMW but was not satisfied with the quote I was given for leasing a new 2013. From the first point of contact through driving my car off the lot, Tom was fantastic. He provided me with a great price on my new car and went to great lengths to find me the exact car that I wanted in terms of options, color etc. Although I was told by another dealer that the color combination I wanted (Mineral Grey/Saddle) did not exist, Tom found the exact car I wanted in VA. Tom made the entire process very easy and was a very genuine guy, which I appreciate, especially in the context of car dealers and negotiations!! When I picked up my car, Tom sat with me to show me all of the amazing options and how they worked and even set up my radio stations for me. Overall the experience was great and I would absolutely recommend this dealership and Tom to anyone looking to lease/buy a BMW.

This is the second car we have leased from Jim Salkin...

This is the second car we have leased from Jim Salkin this month! He is highly professional and a true pleasure to work with. He walked me throught the entire ordering process and was always available for any questions I had. He spent a great deal of time with me going over every aspect of the car and helped me in any way he could. I would recommend Jim and the whole BMW Greenwich dealership to anyone in the market for a BMW.

From the moment we walked in and met Jim Salkin we knew...

From the moment we walked in and met Jim Salkin we knew we were in great hands. He worked with us to determine the best and safest car for our soon to be 18 year old daughter. Together we chose the 2013 x3 and Jim answered every question my daughter had. He was available at a moments notice by phone or email to update her on the status of her new car. The car arrived on my daughter's 18th birthday and Jim did everything possible to make sure the car was ready and waiting with a huge bow when we drove into the lot. I was so inspired that I have ordered my own new BMW x5 which is due to arrive in a week. BMW Greenwich and especially Jim Salkin have lifelong clients in us.

We leased a new BMW 535xi from Al Shkreli- Al was very...

We leased a new BMW 535xi from Al Shkreli- Al was very professional, calm, personable and helpful throughout the whole process. He was never aggressive and listened to what we wanted carefully. Our family felt that we could trust Al completely and we are very happy with our lease. Al also offered his continued help with any questions we have and we feel more secure knowing he's available to help. Thank you Al!

Just leased a 2013 328i cv with the help of Bill...

Just leased a 2013 328i cv with the help of Bill Chludzinski. Bill was, hands down, the best car salesman I've worked with in my nearly 40 years of car buying. Knowledgeable, nice, clear and straightforward. I've found a new BMW dealership! Thanks.

I met Tom last year when my wife purchased her vehicle....

I met Tom last year when my wife purchased her vehicle. He was great. It was a wonderful stress free experience. Tom was wonderful and I promised him I would be back when I was ready to purchase my vehicle. Tom is a great salesman with lots of knowledge and experience. His salesmanship is unmatched. He makes you feel right at home. I would highly recommend Tom to anyone interested in purchasing a BMW. He is a great asset to BMW of Greenwich.

I recently purchased a 2013 BMW X5 from the Greenwich, CT...

I recently purchased a 2013 BMW X5 from the Greenwich, CT dealership. I highly recommend working with Tom Forte for his friendliness, professionalism, and honesty. He is a pleasure to do business with!

Have bought 3 BMW's from Tom and the experience has been...

Have bought 3 BMW's from Tom and the experience has been nothing but perfect.I would recommend this dealership to all looking for a BMW.

I went to BMW of Greenwich to lease a 2013 335xi and...

I went to BMW of Greenwich to lease a 2013 335xi and worked with Tom Forte. The overall experience was excellent! Tom is great to work with. He is extremely passionate about these cars and knows them inside and out which made the whole experience enjoyable. We were able to negotiate a lease deal I am very happy with. The whole process took only an hour or two which, in my experience, is unheard of! Just a day or two later, as promised, I received my production number and delivery schedule. Now, I hurry up and wait for the car to arrive. I highly recommend to anyone in the market for a great car to work with Tom Forte. He will definitely go the extra mile to make a deal that you will be happy with. More importantly, he will not hound or harras you and will give you all of the time you need to sit back, relax, and pick the best deal. Working with Tom, you will be treated with the utmost respect. Additionally he will be very frank and open with you in laying out and helping you understand all of the deal options available to you (financing vs leasing - 24 months vs 36 months etc...) total costs..etc. Rest assured there will be no games played or sneaky business working with Tom! In today's fast paced non stop sales environment, Tom's decades of experience shine through in his laid back style which is indeed refreshing!

I had a pleasant buying experience at this dealership. I...

I had a pleasant buying experience at this dealership. I worked with Harry Blatus, who was great to work with. What I found particularly helpful is that we started negotiating from the price as advertised and that I did not get the impression that 'games were being played' (you know the usual stuff where the sales person needs to talk to the manager etc etc and make you feel like an idiot, where in fact the dealership acts like an idiot because they create the impression that you should be happy that you are there and have an opportunity to buy the car, where in fact the reality is that they should be happy to receive a customer.....to make a long story short: I did not get this feeling here which was a positive surprise).Overall I would recommend a friend to buy a car here.

I had leased a 325xi BMW through Greenwich BMW and could...

I had leased a 325xi BMW through Greenwich BMW and could not be more pleased with the enitre experience thanks to sales person Tom Forte. He was always very informative and helpful all throughout the process. He continued to be as well after I got the car to check that I was extremely satisfied which I really appreciate. I would highly recommend anyone in the market for a BMW work wtih Tom Forte at Greenwich BMW.Thanks

Although this is my first BMW,I've purchased many cars...

Although this is my first BMW,I've purchased many cars & dealt with many more Sales Reps,but NEVER did I enjoy the "buying experience" as I did in working with Bobby Kaufman.Not only did he know his product well,(not all do),but he was extremely courteous,respectful and made excellent suggestions on "tweaking" my option selections...Of course I did my "Pricing Homework" & visited other dealers,prior to visiting Greenwich BMW,so I knew what a "Fair/Reasonable" price was,& which I was willing to pay. WITHOUT any unecessary haggling & the "need to check with my Salesmanager",Bobby & I alone reached agreement in a very few minutes...My X3 was custom ordered & delivered in less than 4 weeks,as promised...If you're considering purchasing a BMW,I HIGHLY RECOMMEND BOBBY KAUFMAN."He's the man" !!! PS:The 2013 X3 is a beautiful car.We love it!

After choosing to try BMW of Greenwich to purchase a...

After choosing to try BMW of Greenwich to purchase a pre-owned car, I would definitely NOT recommend dealing with this VERY unpleasant sales manager. We met with Alex, who was wonderful to work with, however, after discussing pricing, he then passed us along to Lauren, the pre-owned manager. When meeting with her, our experience went totally sour. Not only was she rude to us as customers, but the way she spoke to employees working there was extremely uncomfortable. My husband and I were shocked that she would even be considered a "manager". Other than her unprofessional manner, the inventory she had recommended Alex showing us was disgusting. The cars were dirty, smelly, and we could not believe that a "sales manager" had the audacity to recommend cars that had water damage and cups/water bottles left from the previous owners. With the disappointing experience we had at such a high standard location, we would absolutely not recommend buying pre-owned vehicles at this BMW dealership, but most importantly, NOT dealing with Lauren.

Norbert always goes above and beyond. He is extremely...

Norbert always goes above and beyond. He is extremely knowledgeable, friendly and professional. Norbert is a true asset to the BMW team and it is a pleasure to deal with him. I wish all of my customer service experiences were as positive as when I go to BMW.

don't believe all the other reviews - they seem fake -...

don't believe all the other reviews - they seem fake - common 5 across the board!!! I've purchased a BMW 5 series from these jokers and the sales experience and service have been nothing but underwhelming. Word of warning use another dealer for service and sale.

My wife and I had an excellent experience leasing our 135...

My wife and I had an excellent experience leasing our 135 from Jim Salkin in Greenwich. This is our 3rd lease with Jim (we also had a 335 and a 128) and he always ensures we are 100% satisfied. Jim's friendly nature and expert knowledge always makes our leasing experience go smooth and easy from start to finish. We love our 135 stick shift!! Complete blast to drive!! Thanks Jim and see you again soon!!

The team at Greenwich BMW was amazing. They were...

The team at Greenwich BMW was amazing. They were extremely knowledgeable and helpful. I would recommend them to anyone who wants to buy a car. I would go back to them for my next purchase.

Best dealership I've ever been to. They will do whatever...

Best dealership I've ever been to. They will do whatever it takes to make you a satisfied customer. Quality of their work is outstanding as well.

After a bad experience with another BMW dealership...

After a bad experience with another BMW dealership (Spring Valley NY) we found BMW of Greenwich a very pleasant car buying environment.Our salesman (Tom Forte) was exceptional. I would highly recommend this dealership. radek34

After visiting various luxury dealers both in Manhattan...

After visiting various luxury dealers both in Manhattan and Connecticut, we were impressed by the amazing professionalism and kindness of everyone at the BMW dealership in Greenwich, CT. Trevor Johnson was our sales representative and without his support, patience and diligence, we would had not bought our new BMW. We could not be any more grateful with Mr. Johnson's support thought our buying process and the BMW of Greenwich's outstanding and unmatched service.Shahzad and Diana

Tom was a wonderful salesmen. We were very comfortable...

Tom was a wonderful salesmen. We were very comfortable with him. He was not pushy and guided us in the right direction for a model that would work for us

Tom worked very professionally and thoughtfully in...

Tom worked very professionally and thoughtfully in finding me a great deal on 5281 lease. He was very client service conscious, really seeking to understand my needs before reciommending the model and type that i eventually wound up with. I recommend him to friends that are in the same position.

great experience! iam a defector from BMW of Manhattan,...

great experience! iam a defector from BMW of Manhattan, after several cars bought over 20 years their service was declining. found a new friend at BMW of Greenwich.

Trevor made it so much easier for me to purchase my new...

Trevor made it so much easier for me to purchase my new BMW - no hassles, friendly and efficient - just the way I like it to be. As usual, my experience with him was super.

I had a great experience at Greenwich BMW because of Tom...

I had a great experience at Greenwich BMW because of Tom Forte. Tom was extremely helpful and very knowledgeable about what BMW had to offer. I was undecided on whether I wanted a BMW but after working with Tom, I was sold. This was my first BMW and I will definitely be back to see Tom when I'm ready for a new car. I would recommend Tom to anyone in the market for a BMW.

I was looking for a specific pre-owned imported sports...

I was looking for a specific pre-owned imported sports car and saw one advertised on the BMW Greenwich website. I stopped in and the car had yet to be detailed but the salesman showed it to me. The price was outstanding for the year and mileage. I was able to put a deposit on it and reserve it. They gave me a very fair price on my trade-in.I was treated with respect. Bottom line is that I got a great price on a pre-owned low mileage luxury sports car, a great price for my trade-in and the car was absolutely immaculate when I picked it up. They also replaced two tires and inspected the vehicle. I was very happy with my experience and would recommend BMW of Greenwich very highly.

This is my First Car - BMW 3 series, Have had excellent...

This is my First Car - BMW 3 series, Have had excellent experiences buying my Car, Trevor made it very easy in selecting my car and the features I was looking for, he was prompt and responsive for any questions or concerns. I got my car on time and all the detail and paper work was taken care of. Trevor made the dealing very easy. I would highly recommend Greenwich BMW, specially Trevor Johnson

Tom was very helpful and knowledgable about the vehicles...

Tom was very helpful and knowledgable about the vehicles he sells. I would recommend him to anyone looking to buy a BMW. He also allows you to make your own decision without being too pushy.

Fantastic to deal with and very responsive. Trevor was...

Fantastic to deal with and very responsive. Trevor was able to get me by far the best price with the least among of haggling and was very good in walking me through the car and all of it's features. Great dealership.

Trevor was most responsive to finding a new 500 series...

Trevor was most responsive to finding a new 500 series forme to lease. This is the second lease through Trevor and he has been nothing but outstanding. Without hesitation I would recommend Trvor to anyone wanting a BMW,George Meyers

Tom was great to work with. He really understood what I...

Tom was great to work with. He really understood what I wanted and got me into a new car fully three months before I thought it could be done. I would recommend him to anyone interested in a vehicle.

Loved doing business with Greenwich BMW...my salesperson,...

Loved doing business with Greenwich BMW...my salesperson, Jim Salkin, was the best!...introduced me to my second X3 ...taught me all the new bells and whistles of how to operate it...love it now...and love the experience of doing business there!

Although BMW needs no sales pitch to prove its features,...

Although BMW needs no sales pitch to prove its features, performance and price - Trevor has indepth knowledge of the vehicle - price and the best finance deal.

My experience of buying my new car was excellent. Trevor...

My experience of buying my new car was excellent. Trevor worked with me through email and phone calls. On the day I picked up the car he picked me up from the station and then walked me through the car's features. The final part of the day was spent in finance which went very smoothly. This all meant I could drive back in good time for the new year.

Tom Forte was honest and straightforward throughout the...

Tom Forte was honest and straightforward throughout the process. He was very helpful and was not at all pushy. He helped me negotiate a better price on my new vehicle as well as on my trade in, even though that probably reduced his compensation. The next time I am in the market for a BMW, Tom will be the first person I contact.

The agent went beyond what I would expect to facilitate...

The agent went beyond what I would expect to facilitate the process of getting a new car at the right price. He was very knowledgeable of the vehicle and when I went to pick it up, it was all ready to go.Excellent work!

Trevor was very flexible in working with me in a tight...

Trevor was very flexible in working with me in a tight time frame. He accommodated my needs for learning the vehicle's operation on more than one occasion. He also personally delivered my plates and put them on at my office. I found him to be easy to talk with and objective in his assistance in my car decision making.

have bought both new and used cars from tom top notch...

have bought both new and used cars from tom top notch sales persontom understands what the customer is looking for and tries to solve the problem, which most car sales people do not due tom was very helpful when i was buying a used car -- pointed out good value and made sure i understood the warranty He "gets it"

Tom Forte of BMW of Greenwich is the best. He listened to...

Tom Forte of BMW of Greenwich is the best. He listened to my needs and then went out of his to make sure I left the dealership with exactly what I wanted. I'd recommend him to anyone.

Never felt like I was sold a car vs I bought a car. Nice...

Never felt like I was sold a car vs I bought a car. Nice and different approach these days. Tom Forte made the whole process easy and exciting to drive a BMW for the first time

Awesome purchasing experience. We are repeat BMW...

Awesome purchasing experience. We are repeat BMW customers as this is our third BMW. There wasn't any other thought in our heads but to call Tom. Tom did all of the right things to make us feel like our business was important to him. If there is another BMW in our future we will be sure to call Tom Forte again.

THOMAS FORTE IS A WONDERFUL PERSON HE MADE FILL LIKE I...

THOMAS FORTE IS A WONDERFUL PERSON HE MADE FILL LIKE I NEW HIM FOREVER HE TOOK ME OUT ON THE TEST DRIVE HE EXPLAINED EVERTHING ABOUT THE CAR TO ME . HE NEW EVERY INCH OTHE CAR HE HELP GET THE GOOD PRICE . GREAT GUY I LOVE MY CAR I WILL DRIVE BMW UNTIL I CANT DRIVE NO MORE. . ANY BODY AT MY JOBS WANTS A BMW I WILL SEND THEM TO TOM.

The dealership is great and my salesman, Trevor Johnson...

The dealership is great and my salesman, Trevor Johnson is sensational. I have had the pleasure of leasing at least 8 BMWs from Trevor including three in the past 6 months. He is incredibly responsive and makes a point of finding me the exact car I want at a very fair price. He is a pleasure to deal with and year after year I keep returning for the service and the comfort of dealing with someone whom I trust. I would recommend the dealership and, in particular, Trevor Johnson to anyone.

Second BMW. Chose to buy from this one because of the...

Second BMW. Chose to buy from this one because of the sales support I received when I went for the initial test drive. They matched and beat competitors prices. Kept in touch with me while my vehicle was being built. Would highly recommend this dealership to anyone and will be back when I am need of a new BMW.

My second car from this dealership they have done...

My second car from this dealership they have done everything they can to make me happy. Tom Forte is a straight shooter. Great car buying experience.

I purchased a new X3 35i from Trevor, and I couldn't have...

I purchased a new X3 35i from Trevor, and I couldn't have been happier with the experience. Obviously the car is great, but Trevor worked with me for a long time to understand the features I really needed and helped me to configure the my perfect X3. I really appreciated all the time that he spent working with me both before and after the purchase. I highly recommend Trevor, and I'm looking forward to purchasing my next BMW from him.

Tom was very helpful and on my return visit for routine...

Tom was very helpful and on my return visit for routine service provided excellent customer service, a great experience that I would recommend to anyone in the market for a BMW

Excellent! Very pleased! Jim Salkin has been available...

Excellent! Very pleased! Jim Salkin has been available to answer questions/assist months after the purchase of my car. I highly recommend BMW of Greenwich and would definitely buy from them again.

We were very pleased with our experience at Greenwich BMW...

We were very pleased with our experience at Greenwich BMW mainly due to Tom Forte and his excellent customer service skills. His expert knowledge, courteousness, and over all top notch service, made buying our first BMW a pleasure. I would highly recommend him to anyone in the market for a new BMW. Thanks Tom!

Amazing service an knowledge from our sales assoc Thomas...

Amazing service an knowledge from our sales assoc Thomas Forte. Highly recommend Tom am Greenwich BMW? I will always buy my BMW from Greenwich BMW

STAY AWAY FROM THIS DEALERSHIP.

THIS DEALERSHIP PROVIDES THE WORSE SALES EXPERIENCE EVERRRRRRRR!!!! I WAS ORDERING A CAR FROM THE SALES PERSON ALEX. AND AFTER KEEPING MY DEPOSIT FOR 3 WEEKS THIS UNPROFESSIONAL MANGER CALLS ME TELLING ME WE CAN NOT HONER THE PRICE THAT WE GAVE YOU AND TOOK YOUR DEPOSIT BASED UPON, NOW WE WANNA CHARGE YOU $2000 MORE. THEY ARE SO UNPROFESSIONAL AND RUDE. I ADVICE EVERYONE TO STAY AWAYYYYYY.

I have a 2004 745i and wanted to know if is road...

I have a 2004 745i and wanted to know if is road worthy.Mr Kerekes suggested a quick safety inspection.Great suggestion done in fourhours.Listed clearly what was wrong with the auto.Will schedule time to resolve the problem.

While traveling from Massachusetts to Florida my car as...

While traveling from Massachusetts to Florida my car as disabled. It was towed in and was promptly repaired. Under the circumstances the service I received was outstanding.

Norbert Kerekes is the best. He is friendly,...

Norbert Kerekes is the best. He is friendly, knowledgeable and courteous. He always answers all your questions and he gets back to you when he says he will. He is an asset to your organization.

I've recently brought a preowned E39 (from Ebay) and I...

I've recently brought a preowned E39 (from Ebay) and I preferred to bring the car to the dealer in Greenwich since on the Carfax report the car was serviced there several times and I wanted to learn more about the vehicle's history. I have to confess that initially I was a little bit reluctant to deal with the dealer, since most of the time there is someone who knows a "very good mechanic" and very cheap. Soon all my anxiety disappeared.I was so lucky I met the service advisor Norbert Kerekes; he immediately understood what I needed, printed out the car service history and reassured me that the car had been a great deal; the car has recently had the brakes changed , the shocks and the tires. Since the only thing I was supposed to do was an oil change, I agreed to have it changed right there. After 20 minutes (in which I enjoyed a coffee and I browsed the brochures with the new BMW models), Norbert came back with the keys and the bill and asked me if I had any other question... I was shocked, the bill was a little bit more than 50 dollars... he smiled and wished me a good ride; he did charge me only for the Oil being a first time costumer, he gave me his cell phone number and encouraged me to ask for a piece of advice anytime...This was an approach different from what I knew from New York (a new yorker knows exactly what I mean); I left the service thoughtful and convinced that this could happen only one time...After 2 months, disaster: on the rear left passenger side, I found a huge puddle on the floor after 1 week of intensely raining. I was devastated, this could have been a very expensive job: diagnosis, parts, service... of course, I tried my luck with my neighbor who had a small and dirty shop, I wouldn't have stepped there not even for an oil change, but in this case I was desperate: water in the car is not good, there are electrical circuits, the damage could be anytime a lot bigger. My neighbor explained to me how difficult could be to figure out where the water leak was from, then that he needed special tools... so, he did not even want to try... so I called Norbert who asked me If I could come right away to the dealer to have a look.Even before greeting me, he told me that he will make me happy; there is an old and very well known problem at this particular model with the mastic (the rubber seal) used to seal the gasket inside the door. I was terrified, so a 3-dollar part could produce such a damage... The water trickled in the door between the window and the rubber edge at the top of the door frame and instead of draining thru the holes at the bottom of the door, it infiltrated thru the unsealed gasket in the interior part of the door, dripping into the car between the door panel and the door frame. He kindly asked me to seal all the doors, since most likely this problem will reoccur had I not changed the old cracked rubber seal on all 4 doors. I replied that I could not afford to do such an extensive job, after all I had purchased a preowned car due to economic reasons, otherwise I would have purchased a new one... he smiled telling me that he understood perfectly well and told me to come in the evening to pick up the car. When I picked up the car, Norbert had already finished his shift and I did not meet him; but he prepared all the paperwork and when I saw the bill, I did understand what he meant when he told me "I'll make you happy": a little bit more than 100 usd, taxes included; thank you again, Norbert, thank you again BMW Greenwich.Several days ago, again a puddle, this time from another door; useless to say, I called him immediately; they did an awesome job, they gave me back the car cleaned and dried, they took out the carpet to dry it good; I do not have enough words to thank him and BMW Greenwhich. But I know for sure that this is the shop I would recommend to any BMW owner and where soon I will come back to have my car tuned up.

Norbert Kerekes was very pleasant to work with and very...

Norbert Kerekes was very pleasant to work with and very helpful in making the service of my X3 a breeze. He makes you feel like you have the only car in the shop even though they are quiet busy. The service I received was excellent and I highly recommend Norbert and BMW of greenwich.

Norbert Kerekes has been my Service Advisor with this...

Norbert Kerekes has been my Service Advisor with this car. His attention to even the smallest detail makes servicing this car a pleasure. My experiences with this dealership have been good enough to break me from the habit of buying used cars. They even gave me the best deal!

I brought my 530 in to check the coolant level since I...

I brought my 530 in to check the coolant level since I was getting a message that the level was low. When Robert Radison checked the level he also noticed that there was some grime around the oil filter housing and could be the result of a slight oil leak. I brought the car in to check it out and they found and fixed the leak and also found a leak in the cooling system as well as the A/C system. Norbert followed everything up even when a called back to have them check the A/C since I did not mention it when I dropped the car off.I appreciate the attention to detail as well as the follow up.

I would like to rate a "10" for all of the...

I would like to rate a "10" for all of the criteria listed above. We purchased two BMW's from Greenwich and our experience was outstanding both times. I am writing this review because I referred a friend to the Greenwich dealership and he just purchased a 535 x drive. He absolutely loves the car (He previously had a Mercedes). Since I was with him the day he met with Tom Forget and Alex Soyres and purchased the car that day, I got to experience their commitment to excellent customer service once again. My friend has kept me apprised of all the positive aspects of the car, and he can't thank us enough for referring him to Greenwich. My husband will be leasing another 5 series early next year and I just recently purchased a 3 series which is awesome. We have owned several BMWs over the last 12 years and have gone to other dealerships, but after finding Greenwich, we would not purchase/lease our BMWs anywhere else.I strongly recommned that if you are considering buying or leasing a BMW, you must go to Greenwich. Plus, their service center in Portchester is the best. PPM

I just sent in my review for a defective tire replacement...

I just sent in my review for a defective tire replacement but for some reason my ratings did not get recorded. I would like the record to reflect that I was very pleased with the sales and service related to my tire replacement.

First of all, my sale's person, Tom Forget was great! I...

First of all, my sale's person, Tom Forget was great! I been looking at my new car for few months, and did my homework before I walked in. As a consumer, you always have a doubts and skepticism of car sales person and hard to trust them. Also, once the sale is done, they do not follow through with customer service. However this case was different. I felt as he worked even harder after we made a deal. For example, he always returned both of my calls and emails. Also, knew exactly what the status of my car was in production procedure and gave me very close eta on the car delivery. Based on the experience that I had with Greenwich BMW, I would highly recommend to my friends and my family. Thanks Tom.

I went to dealer for tire an rims issues rich went above...

I went to dealer for tire an rims issues rich went above an beyond the call of duty to make sure my car was taken care everything was fix in a timely manner, always keeping me inform of what was going on, its a pleasure to work with people like Richie outstanding service keep up the good work we need more people like rich that it's the only reason I'm writing this review usually don't like to write reviews but said this should not go unnoticed once again thank u Richie ,will work we u any time

Norbert Kerekes is very knowledgable about BMWs and has...

Norbert Kerekes is very knowledgable about BMWs and has been extremely helpful as a client advisor. He has always stayed in touch about the service and called promptly when our car was ready. He is courteous and professional and I have confidence that he'll see that all work is done thoroughly and completely . When the inevitable problems have arisen during servicing, Norbert has explained the issues in a timely manner and has handled them to a satisfactory conclusion - this is a true indication of his concern for the customer and his capability. I have recommended several friends with BMWs to him.

What a great dealer. My service writer (Bernadette Capra)...

What a great dealer. My service writer (Bernadette Capra) was awesome. She was very detailed in explaining what was wrong with my car and what needed to be done to fix it. Very friendly the way it should be. She made me feel very comfortable to be there. The technician (Frank Fata) was also very helpful. He took the time to show me some features on my car that I didn't even know I had. He also did a great job fixing it right. I recommend this dealer to all my friends. Look forward to coming back to this center again...

My Son recomended me to go to Pace BMW although I was...

My Son recomended me to go to Pace BMW although I was very reluctant to do so because I have been a Westchester BMW customer for 25 + years. I came into your service department today and was greeted with the utmost respect! A man came over to greet me after expressing to another service attendent who I was, this man who came to greet me was Mr. Fabian Bonici. After we spoke for a short period of time he not only gained my respect, he made me more confident that BMW was and is the automobile that I should stay with and Pace BMW was the dealer to be with.My hat off to Mr. Bonici, I not only had lost faith in Westchester BMW, I lost respect because of there arrogance and ill mannered ways, Mr.Bonici has restored my faith and made me and my entire family a customer of PACE BMW.Sincerely,Harry Papanicolaou

They are also easy to make an appointment with....

They are also easy to make an appointment with. Convenient hours to drop/pick-up the car. Clean, low-mileage loaners are always available while they meticulously work on your car. My most recent visit required a standard oil change and fixing a slight problem with my radio. My service adviser, Fabian, truly went the extra mile to try and understand the problem before I left in case they could not duplicate the error. When in fact they could duplicate the error, Fabian worked quickly with the staff to have the problem remedied. He provided great follow-up communications, and the car was like new when I received it. A courtesy car wash is always nice, and I can feel good in knowing that the next time my car needs service, I have a dependable dealership and top notch service adviser to go back to.

My 2006 530xit had a break down in South-Western...

My 2006 530xit had a break down in South-Western Virginia, BMW Roadside assistance was called as I was covered. Tow truck brought my family and my car to BMW of Charlottesville and then arranged for a rental car back to New York for us. Once the car was ready to be 'reunited' with me, BMW Roadside completely dropped the ball. BMW Roadside said that they would not speak with me directly and only with the dealership currently in pocession of the car. BMW of Charlottesville had never 'reunited' a car with its owner before, and told me that BMW Roadside said I lived too far away to be reunited, and said there was nothing they could do either. I offered to pay the difference, but no one would quote me a price to transfer my car. I then called BMW of NA who were completely useless and told me that BMW Roadside Assistance was a third party program and therefore they are not responsible and have no authority. I told them that is complete BS, as most of the parts in their cars are made by third parties (excluding the inline 6) and yet they still call it a BMW. My simple ask was to suggest to me a solution to be reunited with my car. I offered to meet the car at a BMW dealer halfway (less than 250 miles, to which I was told that the car cannot be transferred to another dealer and that it had to be received by me personally. When pressed they had no suggestions aside from "perhaps you can choose a McDonald's on a highway within 250 miles of Charlottesville Virginia to wait for the car." Are they out of their minds? In final desperation I called my local BMW dealer (BMW of Greenwich) and asked to speak with my service advisor Norbert Kerekes. I told Norbert about the runaround I was getting, and asked if he had any suggestions. Rather than simply rattling off a couple of ideas, Norbert took this opportunity to own the situation, and said "Let me talk to my manager and see if we can't help get your car back to you." This was yesterday at 4pm. This morning I had a message from Norbert that my car was in BMW of Greenwich's pocession and that a mechanic was looking over the car one more time before releasing it to me. I was amazed and overwhelmed with joy and relief that with one call to Norbert and the entire service team at BMW of Greenwich, that our issue was mittigated. I can honestly say that Norbert's actions have moved us so, we will be buying my wife's next car in the next 3 months from BMW of Greenwich.

Frank is an excellent person to deal with in all aspects...

Frank is an excellent person to deal with in all aspects of life. He took the time to find out what was important to my wife and I and then took us through the process clearly and quickly. To give you an idea of how he went the extra mile he even came in on his day off to make sure everything went smoothly with the delivery of our X3.I cannot say enough about how impressed I am with Frank and everyone at the dealership. I do not hesitate to recommend them to friends, family & associates.

I had previously purchased a BMW from this dealership and...

I had previously purchased a BMW from this dealership and had a good experience. So naturally I went back to this same dealership to buy another BMW. Again, my overall experience was extremely pleasant. I think this had to do a lot with my salesperson, Mr. Frank Omidi. He was patient with me as I wasn't sure exactly which SUV to buy. He allowed me to test drive both models so that I would be comfortable in making the right purchase. The price of the car was fair as I had done my research in comparing prices with other dealerships. After the purchase, Frank gave me some all weather mats for the car which was a nice gift. The car was fully loaded, and I had trouble understanding some of the more "technical" gadgets. He was more than happy to spend some time explaining and showing how all these things work. In addition, I received a phone call or two to make sure all was in working order. I'm extremely happy with my salesperson and this dealership in Greenwich. I highly recommend Frank to anyone who is interested in a BMW purchase.

Terrible sales and service namely, Thomas Forget and the...

Terrible sales and service namely, Thomas Forget and the supposed manager Peter Provost. I've come to expect very little from there service. Port chester service center is also subpar. My suggestion would be New Country Porsche or Audi up the street - thats where I will be going very soon. Not very impressed by the BMW Brand. I expected more when purchasing a 75k+ car.

This dealership is the best. They were so friendly and...

This dealership is the best. They were so friendly and helpful. Trevor taught me everything I needed to know about my new 535i. He was ever so thorough and made my buying experience a true pleasure. He even recommended a great local deli to me, chicken joes. Great nuggets! This is my first BMW and I just love it. It handles the roads like a dream. I will not be going back to any of those Japanese made boring cars. If you want a great car and you also want great service go to BMW of Greenwich and ask for Trevor.

Ben a customer since 1993 although I live in New York...

Ben a customer since 1993 although I live in New York with closer bmw dealers (Bayside, NY) I go to Greenwich since then because of their outstanding service operation and its management totally satisfiedB Steiner

Nice to see a woman as a service advisor finally. Bernie...

Nice to see a woman as a service advisor finally. Bernie is great to work with! She is patient and understanding! I love everyone in Port Chester as I have spent a lot of time there because i think i bought a lemon, but its just nice to deal with a woman. She takes her time to sit down with you and talk to you. Shes an A+.

I used to go to the BMW dealership in Manhattan. The...

I used to go to the BMW dealership in Manhattan. The quality of the service left a LOT to be desired. I had sworn off BMW's as a result. This car was a find and I was at a loss as to where to get it serviced. By word of mouth I found Norbert and I would not go anywhere else. The drive is worth the quality of service, the responsiveness, the care and the absolute professional nature of everyone I come in contact with. I am very grateful I found them. THANK YOU NORBERT!!!

My co-worker bought a car from BMW Greenwich last month...

My co-worker bought a car from BMW Greenwich last month and suggested I speak to Andrew. He was wonderful! I shopped around at 3 other BMW dealerships in the area and they not only had the best deal but were the friendliest. When I picked up my new car Andrew took the time to show me all the features of the car and he even programmed his telephone number into my car. He was so organized and all the paper work was ready to go when I arrived. I traded in my 2006 Jeep Grand Cherokee and they gave me a fair price. It was the easiest car buying experience I have ever had.

Having recently moved from Miami to Westchester County,...

Having recently moved from Miami to Westchester County, NY, I was ambivalent in servicing my '09 335i at BMW of Manhattan. Although the latter is relatively close to my office, the opinions posted online creeped me out. My new neighbor who drives an X5 recommended Greenwich BMW's Service dept in Port Chester, just a few minutes north. Scheduled the 15,000 miles service appointment online and they had an available spot for the following morning. My first impression was the tidiness of the service area, how affable my Service Advisor Michael treated everyone, and the overall professionalism and courtesy of the entire staff. Braman BMW in Miami should learn a thing or two from these guys! Michael called in the afternoon and informed the car was ready. The shuttle (an X5) was waiting at Metro North's Rye station were the extremely polite driver helped me out with bags. Upon arriving at the center, Michael expeditiously explained the service performed, parts replaced and gave a quote on winter tires options. These Miamian has NEVER driven in snow! I am honestly impressed with the high level of service, courtesy and honesty provided by the staff, particularly Michael, at Greenwich BMW. And although I adore my sales rep in Miami, I might be replacing my 3 here too.

In the market for a new 3 series and i went to BMW of...

In the market for a new 3 series and i went to BMW of Greenwich because of there employees reputation i was helped by Tom and Peter who were some of the most friendliest people i have ever met in the auto industry, they ended up giving me a great deal on my trade in and a great deal on a 2011 3 series and were even able to expedite the car through processing. If anyone is in the market for a BMW i STRONGLY urge you to go see Tom and Peter.

I had an unfortunate accident with my previous car and...

I had an unfortunate accident with my previous car and needed a car desperately. The car was eventually totalled which put me in an rushed situation. During a visit to my cousin, I met Lee who presented several options and eventually we found the perfect match. I appreciated Lee's patience and composure through the entire process. Most salesmen would be frustrated after I changed my mind a few times, but Lee was pleasantly calm. He did not treat me like someone from out of town and blow me off. Everything went very smoothly and before I knew it, I was off driving my car. When it is time to upgrade my 330, I will definitely be back to see Lee.-Joseph Chitwood

I had a wonderful experience with BMW of Greenwich all...

I had a wonderful experience with BMW of Greenwich all arcoss the board. Starting for the smiles and warm welcome when I first walked in to drop my car off, until the time I came to pick it up. I had a gentlemen named Norburt work on my car and he was fantastic. He met me at 7:15 in the morning ready to go on road test to help me show him what I thought was wrong with the car, as I am not a car expert and I don't know the proper terms. This was a huge help and made me feel very comfortable that everything was going to be taken care of. Sure enough, it was! All in all, these guys are very friendly, professional, experienced and service oriented. With that kind of a combination you can't go wrong. I will definitly go far out of my way to make sure my car is at BMW of Greenwich when nessessary. I should hope that will be the case for all you readers out their as I have heard many "horror stories" that make me glad I found my hub at BMW of Greenwich.

After hearing so much about the 'Ultimate Driving...

After hearing so much about the 'Ultimate Driving Machine' and being in need of a new vehicle, I decided to check out BMW. My requirements are simple for a vehicle, reliability, performance & some creature comforts (bells & whistles). Several friends suggested I look at a BMW and assured me that I wouldn't be sorry.I visited a number of dealers from northern NJ to North Haven, CT. The service & attention to customer(my) requirements did not match the service at Greenwich. Just to test the waters I purchased a Certified Pre-Owned 2007 530xi in June and every concern has been addressed w/out question. This buying experience was a good one.I love the car. It's loaded and it's fun to drive. Just to give you a sense of what I mean, the car is more like a glove than a car. It's transportation yes, AND at the same time it's form fitting with the Sports Package seats and other features. For me, this was the perfect entry into the world of BMW. It will be the only car I drive. Additionally the service at Pace is exceptional. My experience is that appointment are easy to book, your vehicle is taken in right away and the facilities for waiting are most comfortable. Dave in the service area is helpful, knowledgeable and accommodating. It may sound crazy, but it may be the only service experience that you might look forward to having.

This was a great experience as far as buying a new...

This was a great experience as far as buying a new vehicle goes. My sales person and the rest of the the staff made me feel comfortable, without any pressure. I would definately recommend BMW of Greenwich and the rest of the staff to anyone looking for a new BMW.

I visited BMW of Greenwich after shopping other brands...

I visited BMW of Greenwich after shopping other brands and other BMW dealerships. In this economy, dealerships seem like vultures when you go into the showroom, clearly they're desperate to sell cars. When I went into BMW of Greenwich, everyone was friendly, I couldn't believe it because this is Greenwich and not what I was expecting. My sales person was very knowledgeable. They gave me a great deal on a 528xi, way better than the other stores were willing to do, I couldn't pass it up. If you want friendly, knowledgeable people to work with, BMW of Greenwich is definitely the way to go.

I have owned many BMWs and have purchased all from Dennis...

I have owned many BMWs and have purchased all from Dennis while he was in New Jersey. My family and have have followed him up to greenwich BMW where they continue to give us first class service in all depts.they are extreamly courteous and very helpful and knowledgeable in there service center.I`m always happy to recommend them. the last time I had a tire emergency George Maybury made sure I was taken care of in a very professional manor.