BMW of Freehold

Didn't buy BMW so wasn't treated the same!!!!

Bought a 2011 dodge darango from BMW freehold it took the day before my temporary tags to expired for them to get in contact with me claiming that penndot needed my insurance card to process my paperwork. Which meant I couldn't drive my vehicle until I did the process myself something I paid them to do . Whoever was in charge of this process didn't find me important enough to take care of this the day I purchase the vehicle Even after talking to my insurance agent and adding the vehicle to my insurance. I feel that the last two times at that dealer was a complete inconvenience to me . Only to find out that they were completely over charging me for the process itself. And in reviewing that I realized they had found away to cost me an extra $ 1100.00 that I haven't figured out how they added it yet but I'm definitely working on that. So with all this being said I would never recommend a dealer that doesn't pay attention or recognized a problem at hand and correct it immediately. For most a dealer that finds away to scam you out of money without you noticing. (Oh !!! I bought a Dodge Durango not a BMW.) my bad.

No matter what you need...

My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try one last place. We were greeted and directed to the parts department professionally and kindly. The receptionist at the desk had some one come out from parts immediately and was very pleasant. The parts advisor knew exactly what we needed and was great about making sure it was perfect. Overall this is a perfect example of wonderful professional service no matter what the customer need may be.

Questionable Practices

The mechanic and service technician misdiagnosed my mechanical issue. My windshield wipers werent working and I was told it would cost $1,000+ for it to be fixed. I went to another mechanic to get a second opinion and it was actually a $30 dollar fix (relays). BMW of Freehold still charged me for the diagnostic since I didnt get a repair done there. They didnt honor a refund for their mistake.

By far, the best car dealership BEFORE and AFTER the sale!!

I bought my M4 about two years ago, and I probably should have written this review back then since my experience with Richard (client advisor) and Dori (sales manager) went so smoothly. I'm actually glad I didn't because I feel like I have more perspective on how wonderful the people at this dealership really are.At a time when other dealerships were adding a "market adjustment" (ie... mark up) on the yet-to-be-released M4, Richard and Dori worked with me to get an amazing price on my preordered car, and an even more amazing offer for my trade in. They work pressure free and Richard was beyond helpful with all my questions and requests (I'm really picky). Even the finance guys found me a better rate than any bank or credit union that I spoke with, and the paperwork was finished without any last minute surprises. Over the years I've worked with lots of really good people at Mercedes, BMW, Acura, Lexus, etc... These guys were easily the best out of a pretty good bunch. What surprised me the most about BMW Freehold was how I was and am still being treated a couple of years after the sale. Whenever I drop in to get service done on my car, or just peek in to buy something from the parts dept, Dori and Richard always come up to me to say hello and see if they can do anything for me. They're always making sure everything is taken care of for me and that my time is not wasted. I've been personally invited to fantastic BMW of Freehold sponsored events and I'm always treated like a VIP. Even when I came in without an appointment after hours for a tire problem, Dori happened to see me in the service dept. and made sure I had a loaner car to get home.I can't say enough about how great this place is... amazing people at an amazing car dealership. Thank you guys so much for everything. - Dr. C.

Excellent Service & Advisor

One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is excellent. My service advisor, Allen Gin, is superb with great customer care and professionalism. He tends to my issues quickly and efficiently. One of the best service advisor around. Basically, the entire service department is fantastic & the mechanics are great. Great staff all around including the sales department

All good except . . .

In buying my wife's new 320xi I contacted quite a number of dealerships and got prices from several. This one clearly showed a readiness to deal through internet pricing that no other BMW shop approximated. It can be tough to communicate with their internet department but once we got to Chris in sales, communication improved. They transported the car we wanted, or at least what we thought we wanted, over for our inspection with nothing more than a refundable deposit. We made two trips to Freehold to complete the deal.We got talked into an over-priced warranty package at delivery. But the real issue ensued after delivery, when it became obvious that BMW surprisingly strips down standard features on a base model like this. Even Chris seemed genuinely perplexed by this. If we had known that something as ordinary as a self-adjusting mirror was optional, we might have looked for a more feature-rich car. It is frustrating to see a non-functional voice command button on the steering wheel. You just don't expect this on a luxury nameplate with an MSRP around $40K.So is my beef with BMW or the dealership? Probably both, because the latter should have known and told us that this car was relatively stripped down.

Exceptional !

I have visited many dealers over the last 2+ months and this dealership is one of the top ones.My Client advisor Mr. Michael Chang was a true professional and was courteous all the way from the beginning to the end of the transaction. He gave me the facts and searched diligently for the 3 Series I was looking for and worked with me on the customized lease options. The Business Manager Mr. David Rosenstein gave me all the numbers with informed me about the Pros & Cons of some of the extra warranties. He was very professional as well.I rate these two individuals and the dealership very highly.

Truly Excellent Experience

I can't say enough great things about the excellent experience I had purchasing my M-6. It was unlike any other car buying experience I have ever had, which I greatly appreciated. Mark Carvalho was fantastic to deal with, knew EVERYTHING about the car, took the time to educate me about the car, and provided the test drive of a lifetime. Vince was awesome in pulling the numbers together and made the process truly painless. I couldn't have asked for a better car buying experience (or a better car)!

THE BEST EXPERIENCE OF A LIFETIME!

From the day I walked into the dealership til the day I drove out with my new 2016 BMW 228i my salesperson Orville treated me like my business actually mattered. It was not all about making a sale but all about making me feel comfortable with the car I was about to purchase. All my questions were answered (and trust me..there were a lot) and explained to where I understood everything. Everyone there was very kind and professional and actually remembered me each time i walked in. Some places treat you just as a "potential sale" but not here. I was always treated as #1 and during my visits it was all about me and only me. Orville....you are the BEST and if I could give more than 5 stars I would give him 1000 stars! Thank you BMW of Freehold for such a pleasant experience!

Excellent Experience

My wife and I were out shopping for cars and ended up stopping at this bmw dealer. We were greeted as soon as we came in and someone was there to help us right after, and also this was on a Saturday while the place was packed, so i was very impresses how quick we were helped. I'd have to say the customer service i got from them was what sold us on our BMW M6 as we went to Porsche, Mercedes, and Audi to shop also, and did not feel very welcomed by their people, as if we were not capable of buying their cars. The Sales Manager Danny helped us and honestly was the best sales experience I've ever had. We were so happy with the experience that i felt like a review was needed by me, for them. Thank You Danny and Thank You BMW Freehold

"GREAT DEALERSHIP"

As a long time client of Freehold BMW, I have always had a great experience. Sales and service are courteous and knowledgeable. They always make both buying and servicing a pleasure.I highly recommend "FREEHOLD BMW".Sal Sciallo

The Awesomeness of BMW of Freehold

"THE" BEST BMW DEALERSHIP IN NJ! Danny Claro by far blows away the competition! He knows how to treat his customers with respect, honesty, and integrity. He has his team follow suit by making sure the customer is 100% SATISFIED. Three BMW's later and this is my go to place to buy my cars. From sales to service there is no other that compares to them, not even Ray Catena himself! They have a customer for life! Thanks Danny! You truly are a gentleman! Go Team BMW of Freehold!SincerelyJose S.

Spectacular

I've purchase over 30 cars during my life and out of all the dealerships Freehold as been the best. My last three cars have been purchased here and each experience gets better. Dan the manager was unbelievable and met all my needs when it came to buying a car. Great atmosphere to buy an automobile and didn't feel like I was just another customer. They make you feel special especially when you bring the car for service.Steve

The Best BMW Dealer!

I would like to take the time to thank the wonderful staff at BMW of Freehold, specifically Danny and Frank, for making our car dreams come true. They truly went above and beyond to get us into the car that we wanted. We really appreciate all of the hard work and energy they gave us. They make the car buying process smooth and stress free, making sure every detail is taken care of for you. They treat you as if you are family, not just another customer, which is very hard to find in the car industry. We will continue to shop and recommend BMW of Freehold! There is no better place to get your BMW!

Very Satisfied

After purchasing 5 vehicles from Freehold BMW, it is easy for me to say that we are overly satisfied with them. From the Sales Team (especially Michael Chang) to the Service Team, everybody has made it easy for us to return for multiple purchases.

Car not for me

I found a car I thought I wanted online, and sent the email. They responded the next day with a phone call. After a brief discussion of whether I was going to visit (no, I live 1500 miles away), we started talking about the car. Somehow I missed in the description that the car was a convertible, and I told her that it wasn't for me. She asked me what I was looking for, and has since sent a couple of emails with potentials, but not what I told her. The emails have since dropped off (and not because I auto-forwarded to the trash).

professional

I ended up buying 2 cars at BMW of Freehold. Danny Claro and his staff were professional, courteous and i never felt pressured or rushed about our decision making. Staff was extremely helpful in the decision process for a new and used car. Even after the purchase routine service has been great. The whole experience has been proficient as expected when purchasing a high end car.

Satisfied Customer

BMW of Freehold and in particular Dan Claro was a pleasure to deal with. From the initial meeting to follow up and ultimately delivery of my new car was seamless. I love my new BMW. I have referred many friends and family to Freehold BMW and will continue to do so. I highly recommend Freehold BMW and Dan Claro.

Great experience with Danny!!!

I have purchased several cars from this dealership and have always been treated very well. Danny is exceptional and has always given me a great deal and the best service. I would highly recommend BMW of freehold and specially Danny, they truly believe in great customer service and deals.

BEST EXPERIENCE I HAVE EVER HAD!!! HONEST AND FORWARD

I had been looking for new vehicles for over three months and it was starting to get extremely confusing with how many there are. I went in to BMW Of Freehold and all they wanted to do was make sure i was educated enough to buy whichever car best suited me even if it wasn't a BMW. I went in on a Saturday and even though it was extremely busy i was greeted and helped by a BMW genius and then sat with a gentleman named Sebastian. Once we narrowed it down he helped me figure out what would work best in my life and one of the sales managers John came over to thank me for stopping in and made sure to know that he was readily available whenever i was ready. NO GAMES AT ALL

Great experience

I've bought two cars from this dealership and they won me over. I'll continue with my client advisor John Bell. The financing folks are easy to work with. When it's time for another car I'm going back to them.

Very happy

My daughter and I went to BMW freehold because of the good things we herd about them. Chris Fash was our salesman. He was wonderful. He made us feel he really cared she got the right car that fit her. We never felt rushed or that our questions weren't important. He spent a lot of time with us. We've been to other dealers in the past and felt they were taking advantage of us, being two women. We were very happy to feel Chris was honest with us. We also liked the car wrapped up with bow and name banner on it to. Nice touch. We drove off feeling it was a great experience. Thank you very much

Easy experience

I've bought my second 3 series from this dealership. My client advisor John Bell was so knowledgeable that I had no trouble learning my cars features. I bought my second car from him also. I've had all my service work done at BMW of Freehold on both cars. I highly recommend them.

Love, love, love my car, salesman and dealership! Stunned!

Yes, I'm truly stunned! Normally I would prefer to have any extremely painful medical procedure than to go car shopping. Seems harsh, but in the past car buying was just that, painful, expensive and took forever! All day spent waiting on "second opinions" money matters, bad coffee in the uncomfortable waiting area and an frustrated me looking to pull my hair out because this process is taking way to long! Car buying is not like that at BMW of Freehold! I had a cappuccino, the nicest and knowledgeable Sebastian Moon as my salesman and a plethora of beautiful BMWs to choose from. I was given many selections and options to choose from within my budget. Not the usual this is what's available currently and more $ than originally agreed upon that's the normal at most dealerships!?! I have to say that even the negotiations process what painless! Even my husband would agree! Maintenance and loaners cars and wonderful service, I DON'T see myself ever buying anything other than a BMW at Freehold for a long time and because it was so enjoyable! Thanks for changing me on the whole process! Love, yes love, Evelyn Semo

Highly Recommended

I visited BMW of Freehold recently. I was approached by a sales associate immediately. He was friendly, professional and took his time helping me decide on which BMW would best fit my needs. I was exceptionally satisfied with my experience and would reccomend the dealership to anyone looking for a BMW. The staff is knowledgeable, patient and above all exceeded my expectations on the price of the vehicle.

BMW FREEHOLD

By far the best and easiest time I've had buy a vehicle. I would like to thank Danny Claro and the rest of his sales team. I couldn't be happier.

AWESOME

Had an awesome experience at Freehold BMW. It was my first time leasing a brand new car and I did not know what to expect. With the help of my sale rep Kyle G, along with one of the sales managers Danny C, they made the process as simple as can be. All details were black and white. My new car was ready to pick up in the show room the same day and I even had a BMW Tech walk me through all of the multi-media features of the car before I drove off! Was extremely pleased with the overall buying experience and i'm counting down the months to talk walk in the dealership and do it again!

Awesome dealership

I had a great experience at this dealership. Everyone is friendly and courteous. Nick Lichaa was my sales rep and he went above and beyond to make my experience amazing and get me a good deal. I would definitely recommend my friends and family to Nick and bmw of freehold.

Terrific Experience

Absolutely brilliant service from dealers Nick Schiable and John McBride, who outfitted me in a 3 series with class and style. In and out, no hassle, and terrific price. Got the perfect car! Could not have been happier with my experience. Highly recommended!!!!

Freehold BMW hands down THE BEST

Danny the sales manager and his sales team have been nothing short of amazing. Over the last few years I have purchased several cars from Freehold and the deals that I received were second to none. No one came close to beating them and I can say I am going to be a life long customer. I have sent dozens of friends and family to them and they have received the same red carpet service! If your a looking for new or used BMW you owe it to yourself to check them out!-SR

Sebastian Moon - Best Sales Person I've Worked With

Sebastian Moon is a great salesperson (best salesperson I've ever worked with) and I would highly reccomend him! BMW of Freehold did a great job of getting me through the leasing process.

Great experience

Simple smooth fair!! Been to a lot of dealerships none more helpful then sales and service at BMW freehold!! Kyle made buying my first BMW the best experience I could have asked for!! I'll be back when my lease is up!!

Go See Sebastian Moon!

I purchased an X3 for my daughter on her 17th birthday last month. Sebastian Moon not only made it a great buying experience for my wife and I but also helped us in making it an unforgettable birthday surprise for my daughter. Sebastian is a very knowledgeable and professional salesperson and I would recommend him to my family and friends. He also welcomed the opportunity for us to take the car in for car washes and to address any questions, concerns, or issues that may arise going forward. - a start of a great relationship! Dennis

Great Customer Service

I bought my BMW 328d X-Drive from the Freehold dealership roughly 18 months ago. The salesman who oversaw the test drive answered all my questions and oversaw the final negotiation to include all the factory installed options of interest to me. He kept me informed of the progress as the car was built and I anxiously awaited its arrival. My experience was that BMW of Freehold has many professionals who were committed to my total satisfaction and I have recommended them to many friends who have expressed an interest in BMW ownership.

Best buying experience ever!

Danny Claro and his staff are the best around!! Never been happier with a car or the service!! Danny made me feel like family from the moment I walked in the store. Orville was a great help with the car buying process. I highly recommend Freehold BMW and Danny Claro and his team!

Go see Kyle at BMW Freehold for the best experience!

Purchased my 328xi from BMW freehold last month. All I have to say is WOW! Best car buying experience Ive ever had! I was greeted the moment I walked in the door. The salesman, Kyle, was very accomodating, knowledgable and mindful of my time. The numbers I was given were very fair and they got me in and out very quickly. I normally feel very pressured at car dealships and I felt none of that here. It was also very nice that Kyle kept in touch with me after my purchase making sure to answer any of my questions and assure that I was happy with my new car. 5 STARS! Would definitely recommend buying/leasing a car from them!

Best car buying experience

We purchase our 1st BMW a few months ago and couldn't be any happier. Purchasing our vehicle was easy. We got every option we were looking for in our X5. Staff was so pleasant. Our paperwork was quick out truck was prepped and ready to drive. Any question regarding the truck was answered overall we are extremely pleased. We recommend freehold BMW to all our friends and family. Danny Claro is extremely knowledgeable and accommodating during our buying experience.

Never go to this dealer

Horrible customer service. I went in to buy a car and waited 20 minutes because I spoke to anyone. Once I did speak to someone the numbers that they would give me horrible, way above the true local true car. I asked about a few programs which they denied giving me anything on simply because they wanted me to do what they wanted. I went to another BMW got the program that I wanted, amazing customer service and a better deal than I was hoping for. I will never go back to this dealer, they lost a life long customer.

Would never buy another vehicle from here

After purchasing a 7 series , my husband and I have been back and forth to the dealership several times for numerous problems. On one occasion the car starting jerking and rolled down a busy intersection. One of the general managers was very aggressive and honestly could care less about our loss . Please do yourself a favor and shop at another dealership

Smooth and very professional

Wanted a specific 2013 328ix, they told me over the phone it was there and it was, no games, very smooth transaction. Mark Ongsiako - Client Advisor and Robert Sullivan-Finance both were very good.

Alen Gin at the service is excellent

I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has continuously provided us with exceptional service for 5 years now. He is the only reason that I rated 5 stars. I cannot say the same for their sales dept.Roula

Great Customer Service Allen Gin

Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service, but he is someone that is very understandable and can talk to. He explains everything in detail, and with layman's term so you don't leave confused. He answers your questions fully and is patient when he does. What also made me recommend him fully was that I had an issue with my incompetent warranty (not BMW's' wish I had one though) and after I've explain to him my situation, and he went out of his way and took care of me when I needed it the most. It was very appreciated, and when I need to get my vehicle serviced again, (second visit, but for something different, first one was excellent as well which was why I specifically ask for Allen) I will be going back to BMW Freehold and I will be asking for Allen Gin. Highly recommended.

Excellent service

Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer freehold. Thanks Allen

Alan Gin Service representative OUTSTANDING

Alan Gin, service representative of BMWOF FREEHOLD goes above and beyondmormal responsibility to insure customer satisfaction. He understands how to communicate and connect with people!!!

A good ecperience

A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reasonable manner.

Don't trust what they say! They don't hesitate to Cheat

MAIN ISSUE : Car interior has smoking odor. When I took test ride of the car and delivery, it was giving strong perfume smell, I guess to suppress smoking odor. That time I was told by dealership that car recently went through rigorous BMW certification and cleaning process thats why air freshener and/or perfume smell. Even before taking test ride, I specifically told sales advisor that I do not want smokers car. Dealership just hide the facts and cheated me by applying heavy air fresheners. Within few days of delivery real smoking odor started coming. I told dealership about that and asked them to take car back and return me full amount I spent on it. Dealership refused to take it back, instead wanted to kill time by suggesting fixes which did not help. In last one month they took car 2 times for removing odor but that didn't help.OTHER FEEDBACK : 1. Slow paper work and delivery processWe finalized the deal on Saturday and dealership knew that I am going to take delivery on Monday. I called dealership on Monday before reaching, still it took 2+ hours to complete all formalities. Lot of time I heard that only one printer is working, being month end everyone is busy etc. This was not 1st month end for dealership. Over the years they should have learnt and better prepare themselves2.Poor post sale support- Slow response to emails, calls go to voice mail. Only they are busy in this world, not we the customer- I received my plates after temporary registration expired that too after multiple follow up from my side. They don't have any process to track/check after car delivery is done- Cars all four windows were tinted. As per New Jersey laws front windows should not be tinted. At the time of delivery I had to ask dealership to remove window tin from front windows. I would have been in big trouble had I not asked them to remove. Dealership was selling things which are not Legal in stateatDori Dado,Please do not respond by saying "you are sorry to hear this... ". If dealership really cares about customer than why Not take the car back ? Also in future do not misguide others

Very bad experience with service department

we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with vehicle after immediate few months of purchase but that point BMW of Freehold did not look at problem carefully and did not resolved it that time and because of defective rims provided / suspension provided by BMW of Freehold in the 1st place when it was less than 6k miles driven. I requested them to replace rims at that time but they declined to do it. I guess, They did not fix problem in 1st place because they wanted to rip off money from customer for repair and part service .Within 28000 miles rim I had to replace rim and front tire and they did not consider anything under warranty.I requested them to consider at least 50% of repair and part cost under warranty but they declined that too. We wont not recommend BMW of Freehold to our friends and family /network anymore.MS

Terrible service dept all about fees not service

I was going there to see a x5 that my fiance was going to pick up from them. While I was there I had the unfortunate experience of stopping at their service department on the way there my blue tooth was not connecting properly it seemed to be a programming issue .The service person I met introduced himself as Tony D when I asked for his last name he said don't worry about it it's too long for you to to write down now it became a challenge to even identify the gentleman who just insulted me 5 minutes prior when I asked him for further help of my car he said this is an old car and it doesn't even have blue tooth than he called over another tech who confirmed it had blue tooth than he processed to say it's going to cost you $140 just for us to look at it and then will give you a bill on how much it would cost for your Bluetooth to work again.I was in shock how unprofessional and unwilling to help me with a simple programing problem.I own a BMW X.3 a staple product for BMW they haven't changed much in this car in the past decade yet he's telling me I have an old car the bottom line is after I left I was insulted embarrassed and after they fiddled with my phone it's now not recognizing the car at all. I left the General manager Mr. Fleishman A call of course when I called he happened to be with a customer you know the old stall technique still no call from Mr. Fleischman I await a resolution !

On my second from BMW freehold

Bought a 2010 328 from Michael Chang expert salesmanship and follow up . Now a 2014 X3 from Amanda Zamora treated me well again. In '10 Matt Mongiello helped a great deal as I was coming from New York and didn't have a check with me . He got creative and we straightened it out and I headed home with my new Car . Maria Shouldice helped a little with the first vehicle , did a flip on the second but had no impact on my treatment otherwise . If you meet her to talk you might pick up on what she does or doesn't , oh nevermind the place is just great . happy customer here Daniel Mineo , Utica , New York

Problem resolved

Had some problems with buying experiences but resolved by Dori; reviews can only be edited but not deleted by the system default. So I have edited the ratings.

Perfect Experience!

I had been driving a Mercedes for several years, and was looking for something different in a new lease and was looking for a 3 series BMW. Clay could not have been more helpful or knowledgeable of the car I wanted, and made sure that I was able to get exactly what I had wanted at a fair price. After poor experiences in other dealerships, I was absolutely thrilled with the way I was treated, and look forward to building a long relationship with Clay and BMW. Thank you for everything!

They "forgot" to tell you about warranty you have

I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me, like my previous dealership in Mount Laurel, but it was convenient location for me.The last time was really disgusting. I've brought my 1.5 year BMW for a scheduled service, and mentioned that one of the tiers is loosing a pressure slowly. Mr. Allen Gin called me later that day, and said that it's FRT tire, and BMW doesn't allow to repair it (which is true). When I've asked how much will be the new tire for me, he said $450 + tax (I didn't buy a road hazard warranty and this is the full cost of the new tire). I was a little concerned about this estimate, and started my own research. It quickly appears, that ALL Flat Run Tires today, at least from Pirelli, have manufacture's road hazard warranty.I've called Pirelli customer service, and within 5 minutes got a response that any car dealership, that sells their tires, or sells cars, equipped with their tires, is an official Pirelli dealer and supposed to execute that warranty. Then Ive stopped by Mr-Tire, the closest one to my home. Theyve called Pirelli and replaced my tire under the prorated warranty. Essentially, I had approximately half of the thread left on my tire, so it cost me 50% of the full tire price. In other words, Mr. Allen Gin forgot to mention the manufactures warranty, and was trying to get from me an additional 50% of the expensive tire cost, which is ~$196 + tax.Morever, Ive spent another hour or so, and read carefully the BMW warranty book and the CD-ROM disk material, which comes with the car. Appeared, that all information about Pirelli road hazard warranty is there, and you can even get a claim form from the disc.BMW of Freehold immediately lost any trust and I will never service my car there again. While servicing a luxury reputable car in a certified dealership, I dont want to do any additional research, read the fine print, be afraid of been overcharged, and etcPlease, be aware!

Lied about price of car then called and said yes to price of

Lied to us about price and then called three days later and said yes when showed up on Saturday the 6th of June said car was sold and that was not price then had nerve to say that was not the car we had called and set up appt for will never ever recommend such liars and cheats!!!!!

Effecient Process while still having personal service.

BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advisors like Allen Gin. He is knowledgeable and cares about the Customer Experience - nails it every time.BMW of Freehold will not over sell you on anything, they just try to help you. Seems like an easy concept but I have been to other luxury brand dealerships (not BMW) and observed them trying to shake every last dime out of you - what a disappointment. Absolutely no disappointment at BMW of freehold, just good old fashion business where you are treated like they want you coming back long term and recommending them to others.

GREAT EXPERIENCE

5 stars John Bell and Dori Dado make my experience great dealing with them was a pleasureI will continue to buy cars with them !!! this is my 4th car with them thanks againCB

Couldnt Be a Better Experience

I had a hard time locating the exact vehicle I wanted but Orville my sales person and Danny the Sales Manager could not be nicer. They located the exact car for me and gave me an unbeatable deal.

Amazing customer service

Organization and people skills are key and Freehold BMW has that. They have serviced my 750i many of times. They are great when I comes to listening to the customer and having everything in line. My service adviser takes pride in what he does and assures me that my car is in good hands. I am convinced that BMW Freehold is the best of the best. I have serviced my car in 5 different dealers and trust me they are all different. Allen Gin has been amazing, credit to him for his outstanding Customer Service. And credit to the technicians at BMW Freehold, they pay attention to detail and always resove my issues!

Misleading.

They will not honor their advertised price. A waste of an hour drive. Stay away and stick with more reputable BMW dealerships (they're out there).

Great BMW service department and had a great experience

Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two service advisors if I were being helped. They are respectful attentive and very customer service oriented. My service advisor Allen Gin has been the main reason I've continually returned to BMW of Freehold despite the dealership being farther than others and not having purchased my car there. He has always been respectful, explained the services to be performed in full length and always notified me as soon as my car was ready. I have had my car serviced by other BMW dealerships and I strongly recommend BMW of Freehold for vehicle services as theirs are unparalleled. Thank you again for the wonderful service.

schedule oppointment

So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern and understanding that safety came first for the client and It would not be a problem for reschudeling at anytime. Once I arrived Mr. Chin help me with finding the problem with my vehicle. And at pick up he was very detail Who worked and the quality. I was very satisfied with Mr. K, Peng work.

Great experience. Honest pricing

It was a pleasurable experience working with Monica B at BMW of Freehold. Monica was very honest and forthcoming with pricing and even took the time to educate me on leasing. The pricing was very attractive and Monica answered every and all of my phone calls & emails. BMW of Freehold has gained a customer for life. It was truly the most stress free, enjoyable car buying process I've ever had.

Excellent experience my third purchase

My lease was coming to term in a couple of months and spoke with Sharon multiple times to come in and possibly upgrade to a new car. Finally made it in and another great experience. I would highly reccomend this dealership. Thanks All for a smooth and great experience.Steve CFarmingdale NJ

First BMW

When my wife's Acura lease was up we decided we wanted to take it up a notch in terms of the car she was going to drive. We had originally thought we were going to get a Mercedes CLA, or an Audi A4 but we ultimately decided on a BMW 320i X-Drive. We heard from family friends that BMW of Freehold gave a fair price with excellent service.We went the day before the Super Bowl to test drive a 320. We were greeted immediately by Sebastian who set us up with a test drive and began to discuss some initial pricing. We left shortly after without hassle or any last ditch sales pitch.After doing further market research we decided on what we wanted a price we had in mind. Sebastian reviewed all the options and features with us, and honored a price which was fair for us and also fair for the dealership. Sebastian made the process as painless as it could be.After we negotiated a price, we sat with Nowell to settle our financing options. Nowell had gotten us a better rate than BMW financial was promoting and helped us sign our final paperwork. We then began to discuss different products/services BMW. He had stated that Tire Insurance for the run flats as they cannot be repaired and only replaced. He did so in a way that made us felt about value, and did not push it on us, rather engaged us in a rather lengthy discussion about the product. We ultimately decided on the tire insurance but only after careful consideration.After signing the paperwork Nowell helped us with some pictures for our new BMW, and Sebastian gave us a refresher on all the features.Honestly, we couldn't be happier with the sales process and finance process. The dealership was reasonable.

Waste of time

This dealership is all about finding the perfect way to get more money out of the customers. They offered me far less the value of my car for the trade in and tried to raise my down payment. When I asked what APRs they offered through the banks they disregarded my question and just showed me high monthly payments. I was truly disappointed.

Great Inventory

I leased a beautiful 2015 335i from Monica. She was great to work with. I would definitely recommend her to anyone looking for a BMW. She made the process simple and enjoyable. I live over an hour from the dealership and she was able to get everything done the same day. I really appreciated all she did.

Great Service from Service Advisor

Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic quality.

Best Place to buy - Must see Clayton Stroud & John McBride

I had an awesome experience with BMW of Freehold. Clayton Stroud at his best to make it happen along with his Manager John McBride. They both know what customer is looking for and accordingly helping them. There were NO pressure to buy at all and at the same time they were very co-operative. They listened to Customer very carefully and try their best to meet their needs. I highly recommend my friends and family and out there who is planning to buy their new vehicle. If you want to save your time and money, please visit BMW of Freehold before you make your decision!! I wish all the success to BMW of Freehold and their staff.

Go see Monica B at BMW of Freehold

I recently purchased a 2015 BMW 3 series and could not have asked for a more pleasant experience. I typically hate the car buying procedure, but Monica from BMW of Freehold made my buying experience an absolute delight. This was the ultimate buying experience for my ultimate driving machine. They could not have been more professional. The price was also better than any other dealer around. I started at Circle BMW in Eatontown and was disgusted. The GM Sal was rude and tried to sell me cars I was not interested in because he needed to get them off of his lot. I live closer to Circle BMW but I will always purchase my cars from Monica B from BMW of Freehold.

BMW of Freehold - Go here first

You will save yourself a lot of time and headache by going here first. I have now bought a second CPO BMW. I have worked with Mark Ongsiako who is a no pressure no nonsense sale person and just wants to get you what you're looking for. The experience was so excellent the first time ended up going back for a second and like the first time left with a trade in deal that was far beyond anything offered by any other dealership. BMW of Freehold is in the business of selling cars no doubt and you never feel as if your pocket was just picked. I have twice bought from this dealer and can say Ill be back for 3 and 4 and highly recommend Mark O. The other staff I have dealt with at this dealership again have been top notch as well. If you think you can't afford a BMW think again, think BMW of Freehold NJ.

Exceptional Experience leasing my new 528 xi.

Great Showroom, Great Service. Great deals and good inventory. Sales guy (Sebastian Moon) and his Manager were great and meant business. Princenton and Edison does not even come close to Freehold BMW Dealership. Highly recommend everybody to come just here nowhere else.

Best sales experience ever

I had an incredible experience with BMW of Freehold, specifically with Danny Claro, Orville Bynoe and Mike Silva. Danny, Orville, and Mike are very knowledgeable and provided full detail on all my questions and concerns and made the overall experience very comfortable. Orville has made several courtesy calls to follow-up on my purchase, which I find helpful and thoughtful. The transaction was made very easy from start to finish.... The BMW of Freehold team made my first experience in purchasing a BMW so wonderful!!! I will highly recommend this dealership to my friends and colleagues!!!!

Pleasant leasing experience on a 2014 special promo 528xi

Went in to the dealership in the morning with an inventory stock in mind with a pre-honored quote. saved some time there. Dealership holds true to their word and price. Russ the sales associate was very accomodating and friendly. Matt from financing was also very cool. Definitely recommend this place.

great deal and nice people

They are very professional, courteous, and genuine. Maria and Michael are very helpful and patient with us from beginning to end. Maria is a very pleasant lady to talk with, and gave us good and honest quote. Michael spent great deal of time walking us through the final process when we picked up the car. We really like them.

Honest and courteous people

Found the personnel to be knowledgeable, honest, professional and courteous. Couldn't be happier!

Impeccable service!!

I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, directed step by step on where to go next, and helped by an amazing advisor, Allen Gin. He is full of knowledge, and kept me up to date with the status of my vehicle. I've been to other dealerships in Central Jersey, but none like this one...You can feel the friendliness, professionalism, and eagerness to help from everyone there. I was given a loaner vehicle, and was contacted by Allen as soon as my vehicle was finished being serviced. After being so impressed, I will only go to BMW of Freehold from here on out, and I have already and will continue to recommend it to others. Thank you again Frank Ghusson and your awesome Service team!

great experience dch bmw

We came with the idea of leaving the dealership with a new lease. We can't thank russ enough for his time and knowledge. He sat with us promptly to grab our ideas and make them a reality. He answered all our questions and made us feel very comfortable. Would definitely recommend this dealership

July 11th.....Thanks!

My experience was one of courtesy and professionalism from my sales pro, Monica B. I would definitely recommend her as one of the go to pro's at BMW of Freehold. This is our first purchase experience and I am happy to report it will not be our last and we will definitely recommend. Thanks Monica, we love the vehicle! The Cisco's

"Unbelievable Experience"

Purchasing a car can be very daunting and overwhelming however, the staff at BMW of Freehold made our experience very pleasant and the transition went smoothly. We can not say enough about the friendly and professional atmosphere. Every step was taken with care and pride. We felt very special. We are extremely pleased with our purchase and will definitely be loyal customers. We look forward to working together in the future.

Customer Natalya Khaimov

Thank you so much for making my experience in leasing new car so easy !!!Thank you for being so knowledgeable, friendly and warm!!! I felt so comfy with you guys!!! Great job. I will be back in 36 months

Thank you for great deal and great team!!!

Being a woman and dealing with buying a car could be frustrating at times, but thank you to freehold bmw team!!! You made me feel very comfortable!!! Maria Internet sales u did a great job working with me right on target!!! ( I was going to buy car from a different place , but she really did work with me and gave me a great deal) Ruslan from sales team !!!! Thank you so much for explaining everything to me!!! Being so patient !!! He greated me outside the moment I pulled in , helped me to understand the process!!! Even I just met him he made me feel like a family!!! I will definitely coming back when my lease is up in 36 months!!! Natalya

Great experience

This is our first visit to a BMW dealership, and the experience has been great. Thanks to the professional and friendly service of Mr. John Bell, we brought our first BMW car within ~4 hours (from walking into the door to driving the purchased car home). The sales manager is also very helpful. Hope to come back in the not too distant future.

Unprecedented Experience

I worked with Maria Shouldice, the Internet Sales Manager. I told her what I was comfortable paying, and she was very honest and fair from the beginning. After a little back and forth via email, we were able to come to an agreement. About a week later, my car finally arrived and I took a trip down to Freehold. My car was waiting for me as was all of the relevant paperwork. I worked with Russ Gayetsky when signing and everything worked out fine. I was in an out in less than in a hour. Highly recommended.Thank you Freehold BMW.

freehold bmw experience

This dealership is fantastic! I could have bought my BMW anywhere. I drove about and hour and one half to do business with them. Service, price and general knowledge was superior. If you are worried that you are going to get killed on a lease turn in, you have not met John Krocovic.Worked with me 150% I have no problems send my friends and family to Freehold BMW. My sales advisor Rob Sullivan was great too. No games just real honest pricing with no pressure. They are to be commended!

Top notch in my book!

I have bought three cars there so far and highly recommend this dealership. I believe they go above and beyond to get the job done!

New 328Xi GT

I have visited almost 5 BMW show room in try states but This is the best show room and best deals in tri-state.Thanks a lot Maria and Russel for your Great Service.

Gratitude

I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards cusomer service. Please note, Mr. Gin is the first service advisor that I have encountered that truly tries to validate my concerns about my 530XI. At the advice of Mr. Gin, he had made arrangements for Kang to take a test drive with me so that I can pinpoint my concern of the handling of my vehicle. Due to the test drive and going over my concerns and history of my auto, Kang was able to pinpoint and correct all necessary adjustments to my vehicle so that it would handle the way it should be. Please note, at the beginning when I was contemplating a new vehicle, it was either an Audi or BMW, due to my disappointment in my BMW, I was regretting my purchase and glad that my daughter did not listen to me when it was her time to purchase another new car. Because of Mr. Gin and Kang, they had restored my dedication as a consumer.

overall experience and satisfaction

There was no pressure only recommendation to allow my husband and I purchasing power. I was appreciative for the add-on recommendation for the tire warranty. A little costly, but when you purchase it seperate from your monthly payments it gives you greater satisfaction of knowing your covered even if you never submit a claim. The client advisor listened and found the best deal a win win deal for me as a customer and him as the salesman. They front desk customer service representative was in tuned and in gaging to the customers waiting. Satisfied and happy about the purchase and experience. Freehold BMW is awesome!

Good response by management

We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the end an OK experience.

Great experience, every time

In my many years as a customer of Freehold BMW, I have found the level of service at this location to be exceptional. No pressure, no games, just a group of genuinely friendly professionals who are committed to making customers happy. Thanks to Client Advisor John Bell, Finance Manager Matthew Mongiello and General Sales Manager Dori Dado for making the experience a total pleasure!

Anthony and Matt

Sales experience was incredibly painless, very enjoyable, treated like royalty.Sales Consultant Anthony was a joy, and Matt, F and I was great,thanks for the awesome experience!!!!!!!!!!!!!!

Excellent dealer

This is the second car we purchased from Russ at Freehold BMW. He was honest, informative and a real gentlemen. He made us feel at home and treated my wife and I with respect. Yes he was selling us a car but made the experience a friendly one instead of a being a high pressure salesman. We bought the car we wanted at a fair price. Russ made it happen.As a side note. I purchased 5 other cars from DCH Auto Group (owner of Freehold BMW) and leased 2 other cars in the past 15 years. They are a pleasure to do business with. Two thumbs up. Thanks Russ.

Excellent experience

Very professional and knowledgeable people. Welcome environment. Speedy purchase process. Excellent experience. Fast paperwork process. Would recommend to anyone!Thank you!P.S. Product is unbeatable.

spectacular

Great experience all the way through. Ask for Orville, great guy. Ordered my vehicle by a specific date and he delivered. My wife and I got two vehicles here in the last 4 months. Highly recommended

Great Experience

Everyone at BMW of Freehold was a pleasure to work with. The process from the time I arrived went very smooth and I couldn't be happier with my new car!!

Excellent

From the moment we walked into BMW of Freehold, we were treated as if we were the most important people to have ever stepped foot in there. Our salesman Richard henriquez had patience of a saint as we were unsure which car we were going to purchase. His knowledge of all 3 options was very impressive. We were not able to complete our transaction that day due to our lack of time available, We agreed to come back the following day, Richard even offered a wake up call. The following morning richard ,the manager John Mcbride as well as the finance manager Michael silva were prepared and waiting our arrival. It was amazing! I would recommend this team to all looking to purchase or lease a BMW

Ruth2014

When it came to purchasing a new car I was a bit intimidated, these feelings were quickly allayed by the courteous staff at BMW of Freehold. The team here worked around my schedule kept me abreast of new inventory and continued to keep in contact with me until I was ready to make a purchase. It is normally a rarity to have your car dealer fight to get you the best price possible and keep money in your pocket, but not here.Ms. Villamena, Mr. Matt Mongiello, and Mr. Mike Wong strive and succeed in making you feel like family,this is why my car is not just a car but the ultimate driving machine.

I highly recommend this dealership. From start to finish...

I highly recommend this dealership. From start to finish they really went out of their way and provided great custom service. By far the best car dealership experience I have ever had! Thank you!

I had a very enjoyable experience selecting the car I...

I had a very enjoyable experience selecting the car I bought. Anthony was extremely helpful showing me the different options that were available. I was surprised and greatly appreciated the thoughtful manner in which Anthony helped me throughout buying process.

Best car purchase experience. I am very pleased with the...

Best car purchase experience. I am very pleased with the pleasant environment and superb salesmanship of the Freehold BMW. I was searching on the internet for a BMW X5 for my wife for the Valentines Day. Most dealers have them listed as in inventory, but I had to pre-order when I called them since the X5s went so fast. It was almost impossible to find one in stock. I checked the website of Freehold and called Russ Gayesky just to try my luck. He came up with two X5s with the options and color of my choice. I dropped by within an hour and closed the deal. The price was very good and the transaction was professional and pleasant. Russ and the financial manager, Nowell Herman, are very knowledgeable. They explaining all the options and let me pick the best for me. No pressure. Will recommend Freehold BMW any time.

We did like Russ. He was very knowledgeable and helpful....

We did like Russ. He was very knowledgeable and helpful. I was very upset buy Nowell. He made it sound like my car tires were going to blow up or the car was going to be stolen if we didn't buy the extra service package. He was very forceful and used scare tactics to try to make the sale. I was so upset I almost returned the car. He was also very rude, when I would try to ask questions he said I had to be quite and let him finish his speech. I did not like being spoken to this way.

I was interested in purchasing the X6 and started my...

I was interested in purchasing the X6 and started my search on the internet. I was quoted a fair price via email from Freehold BMW and made a scheduled appointment. Upon arriving I was greeted by Orville Bynoe and my first impressions were right on target. Orville was polite professional and he truly cared. He was very thorough throughout the entire process. They stayed true to my quote and were very patient in explaining all costs involved. This is my first time purchasing a car from Freehold BMW but not my first BMW. I would highly recommend Freehold BMW and Orville Bynoe to my friends, family and clients.

The sales process was outstanding. Because of work and...

The sales process was outstanding. Because of work and lack of time, I worked with Maria (Internet Sales Manager) over emails to discuss the 4 series coupe I was interested in. She worked diligently to get me the best deal possible and explained things thoroughly. The vehicle I wanted was not on their current inventory; however, they were able to acquire it from another dealer pretty quickly. I was then able to work with Clay (Client Advisor) and he continued the smooth process and I was able to just come in and pick up the vehicle quickly. Clay explained the process further and gave me tons of concise information and had a pleasant personality to boot. He was able to work with my new insurance carrier over the phone in a couple of minutes, so when I got to the dealership - he had all the paperwork ready for me. Denis is the Sales Manager and was able to run through all the tedious paperwork and other options clearly and was very transparent. It was a pleasure to work with this trio in closing my first time auto lease with a brand new 4 series coupe. Great experience overall.

X3 purchase

The car buying process was extraordinarily simple and smooth. There was no high pressure sale tactics and we as customers felt we got a good deal. Comparative shopping helped us in advance

After 10 years of driving Mercedes I decided to give BMW...

After 10 years of driving Mercedes I decided to give BMW another try. I like to shop local if possible so Freehold BMW was my first choice. The entire process was handled flawlessly. A test drive was immediately arranged and Russ was well versed in the major points of the car. I knew from that point if I decided BMW it would be from Freehold. I explained I just needed some time to check out a couple of alternative makes and I would be back in touch in a few days. I decided the 750iL x drive was for me and easily negotiated an extremely attractive lease deal on the telephone. Russ arranged a specific delivery time for me yesterday and everything was ready including my car wrapped with a bow on it. A nice touch. The paperwork was handled by Mike quickly and efficiently without any high pressure to add on anything, I did decide to purchase tire and rim protection at a very reasonable price. I have been a luxury car buyer for many years and this was the best experience so far. I plan to be a repeat customer here and am looking to trade in my Prosche Cayenne for a 5 series in the spring.

This is my 4th BMW, short story I needed my windshield...

This is my 4th BMW, short story I needed my windshield wiper fluid filled. I stopped by around 5 oclock, pulled into the service area and waited for someone to come out. I told them what I was there for and they sent some young kid (possibly a lot attendant) to fill it up. My car was freshly detailed, he then decided to rest this dirty plastic jug against my passenger fender as he filled up the tank. It didnt ring any bells until I got home and decided to check the fender. I now have very deep scratched in my fender which I have not been able to get out with any grit compounds and cutting pads for my buffing machine. I take pride in every car I have, this kid didnt, and either did the service advisors by sending a kid out to fill up the fluid. A couple of days ago I went with my sister to have her Hyundai serviced, by chance I was in the right place at the right time and got to see the technician fill u her windshield wiper fluid, surprisngling he didnt rest the jug against her fender. Never did I see the day coming where your car was treated better at Hyundai than at BMW.

After speaking with the very kind sales manager, I have...

After speaking with the very kind sales manager, I have changed my original rating, I realize that my experience was not typical and I don't want to mislead folks based on my original rating. I will consider doing business with this dealership in the future.

Went to many dealerships looking for SUV and also...

Went to many dealerships looking for SUV and also considered car. We test drove many cars looking for the best within our budgetover several days. BMW of Freehold nailed everything perfect. We told Mark Ongsiako what we were looking for and what the budget was, of course that was not possible but Mark made it possible. He worked hard and found exactly what we were looking for in a preowned extremely low milages and within budget, actually below budget. Mark is not a pressure salesmen and listens to what your saying your needs are. If you decide to look at BMW look no further then BMW of Freehold and would highly recommend Mark Ongsiako as your sales person. Mark never once said anything bad about other competitors even with coaxing from me and just provided the facts about what BMW had to offer. My overall experience at BMW was one of the best car buying I ever had. Right from the start of just browsing, meeting Mark, test driving and even the finance process was all top notch. I look forward to returning to BMW of Freehold in the very near future for my second BMW, big BMW 528i xdrive fan there is no better car and there is no better dealership then BMW of Freehold.

They make buying a car fun again.

Wow! I have purchased many high end cars. This was simply a great experience. Car buying should be fun and that is what BMW of Freehold made it for us. Danny, Dor, Mike and their team went way above and beyond to help us. I strongly urge you to to visit with them before you buy a car. They have me as a customer for life. They have earned my trust.

Anthony Carrillo and Dori Dado are th he best! They are...

Anthony Carrillo and Dori Dado are th he best! They are both professional and friendly to me. I will recommend them to all my friends and family.

Hi, it was a pleasure working with Sharon Moskowitz,...

Hi, it was a pleasure working with Sharon Moskowitz, Amanda Zamora and Matt M. (finance manager). I requested a quote for 2014 528xi over the internet and Sharon responded immediately with a very realistic number to start with. it took us couple hours to agree on a final price and terms of the deal from there. all done via email and over the internet. very easy and convenient to work with. this was the best deal that i was getting from any other dealer in the area. once the price was set, Sharon set up an appointment for me to come in and put in a deposit to order my car. Amanda took over there. she went over all the details once again with me - she did a great job, very thorough, patient and polite. and within 4 days of putting in a deposit, my car was available for pick up. then Amanda and Sharon set up an appointment for me to pick my car. it was my easiest car buying experience ever with these 2 ladies. all the numbers were already decided prior to coming in. I just completed all the formalities with finance manager, Matt M., In and out of the dealership in less than 2 hours. to add a cherry on the cake, Amanda had my car decorated with a beautiful red bow. my car looked like a Christmas gift!!Thanks to Amanda and Sharon for making my car buying so hassle free. I highly recommend this dealership to anybody.

I recently leased a 2014 535Xi. This was my first...

I recently leased a 2014 535Xi. This was my first enjoyable car buying experience. There were no haggling on the price or trying to sell things that are not really needed. All options were discussed in detail and it allowed our decision making easier. It was a pleasure working with Rob. I would recommend anyone looking for a BMW to first check with BMW OF FREEHOLD

BEST CUSTOMER SERVICE

I cannot say enough about the professionalism, courtesy or helpfulness of David Jones at Freehold BMW. He is incredibly knowledgable, practical and efficient. Picking up my new 4 series was perhaps one of the most fun things I've ever done. David had it wrapped with a huge bow and made a very memorable presentation. I highly recommend this dealership for both it's personnel & it's practices.

Amanda Zamora was great to work with no pressure...

Amanda Zamora was great to work with no pressure absolutely a wonderful experience. i would recommend her and Freehold BMW to all my friends and relatives.

BMW of Freehold has the right company culture and...

BMW of Freehold has the right company culture and resources to sell high volume cars at a good price, while still providing excellent service. My Sales person was Mark Ongsiako. He is an expert on the products, knows the sales process and importantly an awesome person to interact and do business with. I highly recommend asking for Mark O. personally when you are ready to buy your BMW. I can assure you it will go smooth, quick, and comes out with good price.Craig Forman, who supervisors the service technicians is the secret sauce that takes this dealership up to the level of being outstanding in service.

I've leased 11 BMW's over the past 12 years and...

I've leased 11 BMW's over the past 12 years and have worked with 3 dealerships during that time. BMW of Freehold is far and away the best dealership I have dealt with. EVERYONE who works there is professional, friendly, and genuinely concerned that your experience is awesome. The service department is outstanding, their waiting area is terrific, and your car is ready when promised and is delivered to you freshly washed and clean. As far as I am concerned, BMW of Freehold is the overall "BEST in CLASS".

The staff made the transition from returning my BMW lease...

The staff made the transition from returning my BMW lease early into a new BMW lease at a great price. My experience at this dealership has been excellent and I would not hesitate to recommend it.

Excellent Service

Hands down the best BMW dealership I have ever had the pleasure of doing business with. Richard and Sharon assisted me in finding the car I wanted at the best price. They were both very professional and understanding of my needs. I would recommend them to everyone. I was greeted the moment I stepped through the door with a smile and a handshake and was walked through the entire process with knowledgeable answers to each and every question I had. I would recommend BMW of Freehold for anyone looking for a great experience at the right price.

A courteous and knowledgable staff at BMW of Freehold...

A courteous and knowledgable staff at BMW of Freehold made our buying experience a pleasant one. The dealership provided buying options and tailored them to meet our needs and preferences. When all was said and done we felt confident we had made the right choice.

Monica B. - excellent sales woman. Knowledgeable,...

Monica B. - excellent sales woman. Knowledgeable, efficient, pleasant, and professional! We would definitely recommend this dealership for the superior customer service. Love the new car!

I am in market for another BMW. I have used Clayton...

I am in market for another BMW. I have used Clayton Stroud for three BMW's and always return with him with 100% trust. He always has my best interests in mind and gets me the car with features as well as price and service that keeps me coming back to him. He is such a joy to work with and as a physician who is a national speaker on customer service I am particularly sensitive in this arena. Kudos to Clayton at BMW of Freehold!

My Experience was Great. Everyone was so Helpful,and made...

My Experience was Great. Everyone was so Helpful,and made everything go so smooth. Monica is a Great sales Person,and very Fun to Deal with. I wish more sales People were like her! If it wasn't Monica I would not have bought a car. She made buying a car Fun. Thank's freehold BMW, and Thank You Monica!

Very fast and clean. Air bag in passenger replaced and...

Very fast and clean. Air bag in passenger replaced and not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. Thanks

BMW of Freehold made my new car purchase an easy process...

BMW of Freehold made my new car purchase an easy process and decision. They provided me with impeccable service and great support as a new customer. All the employees at the dealership from the sales rep to the General Manager congratulated me on my new purchase and welcomed me with open arms to the BMW family. They not only helped support me in my decision but they encouraged me to ask any questions that may come up in the future regarding the X5. They made my experience very enjoyable and stress-free. For anyone looking to purchase a new luxury vehicle I would fully recommend BMW of Freehold. Even though I live over an hour away from the dealership, they made it worth the trip down. I will be making ALL of my future maintenance appointments and purchases with them.

Monica helped me so much through the whole process! I...

Monica helped me so much through the whole process! I highly recommend her to anyone looking for a new car! Freehold BMW is the dealership around!

Mike Wang is an excellent sale advisor. Because of...

Mike Wang is an excellent sale advisor. Because of Mike's friendliness and sincere advice we felt confident in making decision in buying our first BMW 318i convertible. We will definitely recommend Mike to our friends. We would like to deal with Mike again when we plan to buy another BMW.Sithu Win

The buying experience with Freehold BMW, was not just...

The buying experience with Freehold BMW, was not just great it was exceptional! Mark listened to what I wanted and did everything possible to make that happen. I told him my budget and what I wanted for my monthly payment and we discussed several options and test drove several different cars. I then was able to make an informed decision. Mark went above and beyond in my opinion to find exactly what I wanted. He took the time and explained everything to me. I would and will recommend Mark and the team at Freehold BMW in the future. As a busy working mother of a 12 year old, my experience was exceptional!

After purchasing our new 2014 BMW from Scott we were...

After purchasing our new 2014 BMW from Scott we were informed that he had taken a job closer to home and we would now be doing business with Monica Beierschmitt. We were very, very happy with out new Client Advisor. She was very ambitious, friendly and more importantly, informative. She took her time explaining every detail about the car and continued to reassure us that we could contact her at any time if we had any questions. She has since followed up with phone calls to make sure we are satisfied. She is an absolute asset to BMW and we would certainly recommend our friends to her.Sincerely, Nancy and Chet Jurkieiwcz

This car purchasing experience has been by far the best I...

This car purchasing experience has been by far the best I have ever gone through. John Bell provided phenominal service throughout entire process. Thorough, detailed and extremely honest. Nick, an excellent mechanic with great advice and perception. This combo really know their job and what it takes to make a client satisfied. I will continue coming to Freehold for all of my future vehicles.

BMW of Freehold kept all of their commitments throughout...

BMW of Freehold kept all of their commitments throughout the process. This is the third BMW I have purchased at this dealership and I have found them to be straight-forward, open, and truthful. The overall experience exceeded my expectations.

This is a truly exceptional team who not only went above...

This is a truly exceptional team who not only went above & beyond in customer service but also gave an amazing deal without the usual charade that goes along with purchasing a vehicle. The pricing was sharp, experience was seamless and I cannot express how fantastic Jessica was to work with. We drove out in our new BMW in UNDER 2 hours including test driving. Other dealerships could learn from this dealership - the way it should be when buying a car. Friendly, courteous, respectful, professional and the epitome of the BMW brand.

The best experience I've had with the car dealer yet....

The best experience I've had with the car dealer yet. The staff was friendly and bent over backwards to take care of my every need. I would definitely recommend anybody in the market for a BMW to go to freehold BMW.

Dori Dado and Michael Wang were a pleasure to work with...

Dori Dado and Michael Wang were a pleasure to work with in purchasing our new vehicle, a 2014 BMW X3. From our initial meeting, we could tell their friendly disposition was not just a facade, as they were truly interested in our wishes. At no point did either of them fail to meet our expectations nor were they unable to meet our demands. Every specification we requested for the car was met, and additional courtesies were extended. We are incredibly happy with our purchase and would recommend this dealership to anyone that is looking to be treated fairly, spoken to candidly and wants to possess the ultimate driving machine!

Amazing sales manager and a gr8 work by Monica , such a...

Amazing sales manager and a gr8 work by Monica , such a gr8 place to buy a car from very straight forward sales people specially Monica and wonderful follow up service after sale

This was the best car buying experience we have had. ...

This was the best car buying experience we have had. David was awesome to deal with and we got a great deal with wonderful customer service. We have recommended him and this dealership to all of our friends and plan to return to Freehold when we need another car. We do not live close by but the experience we had was well worth the drive.

Robert Sullivan made the purchase of my new BMW...

Robert Sullivan made the purchase of my new BMW effortless. While other dealership were unprofessional or lazy. Freehold BMW was top notch. Quick friendly service with no BS. I look forward to becoming a return customer.

It was energetic, loving, friendly, flexible,...

It was energetic, loving, friendly, flexible, understanding yet very professional approach of Monica Beierschmitt that has compelled me to write feedback about her professionalism and my experience in Freehold BMW. Before I say something about Monica, I would like to share something with you which will help you to get a clear pic of her professionalism.Although I live in Monroe township (7-8 miles from Freehold) yet i always preferred Princeton BMW and Open Road Edison becuase of very bad experince aboout 3 years ago in Freehold dealership. I was treated in an extremly unprofessional way by one of the salesperson. I had decided to not to come back again, until a friend of mine told me about his experience in Freehold.So I have half heartedly make a call and appointment to meet Monica. It was a pleasant surprise to be greeted by a cheerful person and was escorted to her office (Monica), the rest of the negotiation went so smoothly that it looked like a dream and it seemed that I was dealing with one of my old buddy. There was no pressure or game planning whatsoever, she has patiently reviewed my budget and went an extra mile to meet my expectations. I must say that Monica is a true asset to your dealership and a shinning star with magnetic personality

My first time BMW buying experience went very pleasant...

My first time BMW buying experience went very pleasant with BMW of freehold. My client advisor was Mark Ongsiako and I couldn't have been happier with his professional and friendly approach. Since he understood that this was my first BMW, he was very patient and willing to answer any of my questions with respect to my car or the sales process. Although he seemed to be very busy due to the busy month end sales, he offered to help me through another sales man to ensure I didn't wait too long to get my hands on the wheel. Maria, the Internet Sales Manager was very responsive and a very friendly person. She was very prompt both on the phone and e-mail and clearly walked me through with all the questions . She made sure I got the best deal/offer and the best buying experience. One thing that stood out with this dealership was there was no sales pitch or sales pressure tactics that you will typically experience in a dealership. I was so excited to drive off with Ultimate Driving Machine after ultimate buying experience. - James

This is my 6th consecutive lease with this dealership and...

This is my 6th consecutive lease with this dealership and the fourth with Richard Henriquez as my sales rep. I have been buying/leasing new vehicles every few years since 1964 and can honestly state that Richard is "The Man". He is very knowledgeable about his product and is the antithesis of the stereotypical "car salesman". I have observed him on numerous occasions over the years and have always come away impressed by his attitude and concern for his customers. My final choice of vehicle was greatly influenced by his brand of "salesmanship".

Had a great experience leasing a new 2013 550ix M Sport. ...

Had a great experience leasing a new 2013 550ix M Sport. Mike Silva was great to work with and would highly recommend him. He genuinely cared and did his best to resolve any concerns. Great dealership.

Picked up my first BMW from this dealership. I highly...

Picked up my first BMW from this dealership. I highly recommend this place. Anthony Cerillo worked with us and made sure we understand everything in the contract. I would love to buy my next BMW from this dealership.

We were greeted by Anthony within a minute of arriving at...

We were greeted by Anthony within a minute of arriving at dealership. He allowed us to browse the lot for the particular vehicles we were interested in with no added pressure (Nice touch)! We selected a few and were able to test drive each one. Anthony went out of his way to find the perfect fit for me. The rest of the process was simple and easy. We were treated with respect from everyone in the place. Extra care and concern was given by Matthew in finance which was greatly appreciated. I returned the next day for a complete run down of all the gadgets. I commend both Matthew and Sebastian for the thorough and complete review from top to bottom. I would definitely recommend this dealership. I love my new car.Colleen Kolacki

Susan called to schedule my service and I had a conflict...

Susan called to schedule my service and I had a conflict with scheduling on a weekday. Susan went above and beyond to accommodate my request. She spoke to the manager - called me back and arranged for me to have a free rental car while my vehicle is being serviced. I really liked the upbeat attitude and service provided by Susan. Really rare from a dealership especially on a Saturday.Thanks Susan - It was a pleasure dealing with you.Sagren

I worked with Frank on my service issue and he was prompt...

I worked with Frank on my service issue and he was prompt and courteous. Just what I expected from a BMW representative. Thank you - Mark

The BMW of Freehold sales departmert greeted me with care...

The BMW of Freehold sales departmert greeted me with care and kindness. They did everything possible to make my experience while shopping for a BMW 528 xi pleasant and rewarding. They are an exceptional professional group and I would recommend this dealership to everybody. A special thank you to my salesman Newell Herman, for his courteous and professionalism while we decided on the model and walked through the pricing. He was extremely patient and very experience in this space. Thanks to everybody at the BMW of Freehold dealership.

Great car buying experience ! Really easy and Mike was...

Great car buying experience ! Really easy and Mike was very nice and helpful the entire time. No problems or anything and everything went perfect. Love my new car. I highly recomment this dealership! Thanks!

They are a great dealership to work with, Amanda is very...

They are a great dealership to work with, Amanda is very patient & helpful. Overall, it was a much easier experience as compared to other dealerships where they are selling-in-the-face. Highly recommended.

Do not use service dept

Very dishonest service dept they like handing out service recommendations for $4800 by only visual Inspections! Brought in my car that was running with no problems just needed an oil change Next day was dead in my driveway & they were nice enough to have found $4800 worth of repairs needed by just looking at it. Some tampering was surely done for free along with my oil change!

Picked up my 4th BMW from Richard Henriquez. This guy...

Picked up my 4th BMW from Richard Henriquez. This guy goes above and beyond for his clients. He's very friendly and always makes sure he asks about your family or loved ones. With this most recent car, I was going back and forth with Richard for a month as I was flipping and flopping over which car I wanted. Richard kept his cool as I'm sure I was driving him crazy with all these changes. Finally settled on a car, work with Richard and Dori on the numbers and we came to an agreement in less than 15 minutes. I would recommend both of these guys. As long as I can afford a BMW, I will be getting it from Richard and BMW of Freehold.

From the moment I walked in to the dealership I was met...

From the moment I walked in to the dealership I was met with very courteous and friendly employees. Amanda was paged and responded immediately. She was very knowledgeable, friendly and took the time to answer all my questions, never making me feel uncomfortable. She did all she could to get me the best lease price possible. I would absolutely recommend this dealership to anyone looking to purchase or lease a BMW. Amanda made my dream a reality!!

I leased my first BMW (an X1) from here (RIP my faithful...

I leased my first BMW (an X1) from here (RIP my faithful Honda Civic, haha). My mother and I came in last weekend during a special event they were having, and I found everyone to be very welcoming. Despite it being a busy day, Mark Ongsiako (our client adviser) made sure that we had a great car leasing experience. I came in knowing what I wanted and he made it happen (also added the recent grad student discount, too!). Once we completed our paperwork, he put a sign and bow on my car and took the time to set up the satellite radio and explain vehicle logistics. I should also note that my mom asked if she could also have a complimentary BMW accessory and once she settled on a travel mug, he rushed back and forth to make sure she got the color she wanted (oh, mother). What else? Robert, the manager greeted us warmly and later asked us if he could send someone out to get us something to eat. Overall, attentive manager, professional and friendly sales team, great customer service...we will come back for additional BMW needs. Keep it up!

Second car I have leased from Matt. Both Matt and Mike...

Second car I have leased from Matt. Both Matt and Mike were first rate in every aspect of this process. Coupled with a very competitive price, I can't overstate how much better it is to deal with BMW of Freehold than other dealers in NJ.

I have now been a customer of theirs twice in the same...

I have now been a customer of theirs twice in the same year. I go back because of the ease to talk to them about what I am looking for and they have delivered both times. Mark was excellent, respectful, and worked hard to make everything work out as I was hoping. Denis from finance was upfront and clear about the terms as well as Mark. Great service and love the car!

I have just enjoyed my second new car purchasing...

I have just enjoyed my second new car purchasing experience at BMW of Freehold. My first was with Dennis Carey as salesman and my second was with Mark Ongsiako as salesman and Denis Carey as financial mgr. I have dealt with other BMW dealerships as well as other Brand dealerships and I am pleased to say that my experience at BMW of Freehold and the the aforementioned gentlemen is far and beyond any experience I have had anywhere else. You are made to feel that you and your purchase are important to them. You are never left alone while sales are being chased as other prospective buyers enter. You are not rushed or pressured. I have and will continue to recommend BMW of Freehold to friends and family. Keep up the good work and I'll keep up the relationship.

Hello, I just purchased a 2011 3 series at BMW of...

Hello,I just purchased a 2011 3 series at BMW of Freehold. I just wanted to say how happy I am with the vehicle and how great the experience was for me there. I was helped by Mark Ongsiako, and I really have to say how pleasant he was. He was patient, and more knowledgable than any of the salespeople in other dealerships I visited. There was a small cosmetic issue with the vehicle that I was unhappy with, but Mark made a promise to me and when I came to pick the car up he had more than kept his word. He was prompt, attentive and just really helped me feel comfortable through the whole process. I really felt like he was there for me. All in all, Mark is really a model of what the ideal salesperson should be. If you want super friendly service with a knowledgable salesperson, go see Mark Ongsiako at BMW of Freehold.- JasonNew York

We found the BMW of Freehold to be very professional....

We found the BMW of Freehold to be very professional. They were there to answer all our questions. They took the time to show us how to work the various programs. They had the car ready when they said it would be. I wouldn't hesitate to tell all my friends to go there. It is a pleasure to do business with them.

We had at first a misunderstanding but Dori the (general...

We had at first a misunderstanding but Dori the (general maneger)helped to make the deal go smooth, overall good experience, thank you once again

I had a very pleasant experience at BMW of Freehold. I...

I had a very pleasant experience at BMW of Freehold. I spoke with client adviser Mike Silva. He was extremely patient and knowledgeable with me as we spoke about the car I wanted to get. He is truly an asset to the company. Very kind and always professional throughout my whole experience at the dealership. I will recommend family and friends to Mike and BMW of Freehold!

I visited Freehold of BMW to get options on leasing or...

I visited Freehold of BMW to get options on leasing or purchasing a BMW. I worked with David Jones who was very thorough about the separate costs and benefits of leasing or buying. He also explained all of the features that were available for the car that I was looking at. I decided to lease a new BMW and was very happy with my car experience. David's great and I would recommend him.

I walked into Freehold BMW frustrated - I discussed with...

I walked into Freehold BMW frustrated - I discussed with David all that I wanted in my car and price. I shared with David my disappointment from the last dealership, I was upfront and honest. I also did not have a lot of time however needed a new car. David was great, he worked hard to meet my expectations. I walked away feeling like I got everything I asked for and more! I also felt like I got a great deal! And this is because I had David who spent time with me and made me feel important! A few weeks after I had purchased my new vehicle I contacted David for an issue I had with BMW financial; David took care of that issue with no problem. Again he is a great guy! I will continue to do business with Freehold BMW and send friends and family because of David Jones...great guy!

This is the second vehicle I have leased from Rob at BMW...

This is the second vehicle I have leased from Rob at BMW of Freehold. He is very attentive to my needs, and always answers all my questions...most importantly he finds a way to give the deal I want! If you are shopping for a BMW I highly recommend you visit BMW freehold and ask for Rob.

As a customer who has owned Mercedes for the past 20...

As a customer who has owned Mercedes for the past 20 years, we were extremely happy with the customer service we received. From the moment we walked into the door our salesman was extremely knowledgeable and not pushy. He was very helpful, gave us a great price, and maintained excellent communication while we waited for our vehicle to. Upon delivery, we were totally amazed at what a great job they did, from presenting the car to explaining all of the options to the financing, everyone far exceed our expectations. This is our first BMW, but after what we just experienced, it is safe to say that we will now be part of the BMW family for years to come.

I must tell you folks, as a holder of a Ph. D. in...

I must tell you folks, as a holder of a Ph. D. in Engineering & Technology and a Professional Engineer (PE), this dealer gave me the most customer-friendly deal I've ever experienced in my life!Like you guys out there, I HATE haggles, so keep my distance from Auto Dealers. However, this one lease deal I got from Freehold BMW with Mr. Rich Slafer -- in virtually less than 3 hours -- was simply AMAZING~!! How cooler can you get?I welcome you for references.--CW

This has been an exceptional buying experience. ...

This has been an exceptional buying experience. Everything that was promised was delivered, quickly ,efficiently and with a smile.Attitude is very important ..and from the first visit to the pick up of our vehicle they have been exemplary.This is the second vehicle we have purchased from DCH Freehold BMW..and is a tribute to their professionalism.Thank you.

Everything went well, Scott was great made everything...

Everything went well, Scott was great made everything very easy and enjoyable. Car has been great so far. I would recommend this dealership over any other BMW Dealership in the area.

Monica Beierschmitt is an exceptional employee. She is...

Monica Beierschmitt is an exceptional employee. She is extremely friendly and knowledgeable. It was such a pleasure to be her customer. I will continue to purchase BMWs from her at Freehold BMW.

Excellent transaction. Monica was able to locate the...

Excellent transaction. Monica was able to locate the specific car I requested for my wife and the transaction couldn't have been simpler. The price was actually cheaper than expected which was a huge bonus. I was so happy with the experience, I decided to purchase another vehicle, for myself this time. Great, friendly staff at this dealership. I will recommend to shop at this dealership. I should also mention I live almost an hour away and there are about 4 other BMW dealerships in my immediate area....

Extremely pleasant experience with no hassles, quick,...

Extremely pleasant experience with no hassles, quick, honesty, friendly and courteous. Cared and appreciated leasing a BMW from the Freehold BMW. Quick Delivery of the vehicle we were looking for. Entire process took less than three hours from getting to having the car ready to be driven off the dealership in one trip. Will definitely go back to Freehold BMW if we were to purchase/lease another BMW in the future.

Always approachable,knowledgable and polite, willing to...

Always approachable,knowledgable and polite, willing to understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care!

Robert has been the sales rep for myself, my wife and my...

Robert has been the sales rep for myself, my wife and my son. I think the most appropriate thing I can say about him, is that I no longer price cars at other dealerships. He has proven on several locations that he provides reasonable pricing and outstanding customer service. When our cell phone didn't work in our last BMW he allowed us to purchase a new cell phone that did work, at dealership expense. Doesn't get more customer focused than that. We will be getting our next BMW from Rob this summer or fall, depending on when the 2014 convertibles will be available.

Amazing deal...Great people. Monica Beierschmitt in...

Amazing deal...Great people. Monica Beierschmitt in sales and sales manager Daniel Claro really took very good care of me. They went to great lengths to get the car I wanted and at amazing price. When I picked up the car, there was a congratulation sign in the window and the car was beautifully detailed. As Monica said, it is the little things that make the experience that much better and she was right.Thanks again. Ralph

I came in on a Saturday and not dressed very well. You...

I came in on a Saturday and not dressed very well. You know, most people judge you on your first impression.. Not Dave who was very friendly and was very informed with your product s. I went in to lease a 535Xdrive and ended up with the X5 sorts utility. I could have went to any of their competitors like Ray Catena, but it was Dave and Dennis customer service that had me do with business with BMW of Freehold..You can buy a car anywhere, but it was their customer service that stands apart from everyone else.

Very professional and friendly. I'm a returning...

Very professional and friendly. I'm a returning customer with this dealership for 7 years on my and my 6 th BMW .... And will be back. Keep up the good work.

I went to the Freehold BMW looking to lease a new...

I went to the Freehold BMW looking to lease a new vehicle. My hopes were not too high as I had been a customer of Edison's Offroad dealership for nearly 10 years (3 leases) and did not expect Freehold to give me a "better" deal on a new car.From the minute we met Monica, our Client Advisor, she let us know that she would make us happy and get us the deal we wanted. She went more than above and beyond to convince myself and my wife (who was also an Offroad customer) to become a Freehold client. I told her flat out that I did not want to lease a car for more than what I was currently paying and she was able to get me (quite quickly I might add) a great deal on a new 328xi and she did not only match the price, she beat it without any "BS". Very attentive service and she ensured that the car was everything I wanted. She even gave my 6 year old a BMW teddy bear! She made the decision VERY easy (my wife playfully complained how we couldn't even haggle) and she was the integral reason we made the choice to move over to Freehold BMW.My wife and I look forward to dealing with her again when our next leases are up. Also, the finance people did not try to push any extra added features on me which was a first at a BMW dealership for me. An overall great experience that made the difference!!!

Rob was a pleasure to work with... He made the whole...

Rob was a pleasure to work with... He made the whole process fun and easy... His service was very professional, and he was very knowledgable.

Very professional dealership. Received a good price...

Very professional dealership. Received a good price without a drawn out negotiation. Dealer delivered on everything they promised. Salesman was very knowledgable and patient. Even the GM took an interest in the transaction. Vehicle was ordered and delivered in less than three weeks as promised. Would definitely recommend and would buy from this dealership again.

I had an extremly positive experience at your dealership...

I had an extremly positive experience at your dealership . I had just had an accident and your BMW saved my life. I shoped for other cars. But as soon as I went to the dealership I felt at home. Your sales and management team are excellent. I have just given there name to another customer. Thanks again for your help. I gave this rating because of the great team. You are all 10 's in my book

Excellent buying experience with Mike Wang, our...