BMW of Devon

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 4.8 Overall Facilities: 4.8 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8


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Great experience at BMW of Devon

5
Mike on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to look at and buy a car at BMW of Devon. Dale Levin was great to work with throughout the entire process. Would highly recommend him and BMW of Devon.


Great experience at BMW of Devon

5
M4 on 11/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to look at and buy a car at Devon hill BMW. Dale Levin was great and very helpful. Would highly recommend Dale and BMW of Devon.


so it might be time to get my new BMW...enter Dale Levin...

4.8
phoyer on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

as I was waiting in the service area at Sloane BMW in Devon...Jackie taking great care of my situation...Dale Levin passes by and says "everything OK"? Said yes and that I was being taken care of...He asked if I had a minute and before I knew it we were looking at new BMW's...Dale is great, not a car salesman, but a sales consultant...he really listens...I didn't buy one on that visit, but I wouldn't buy a new BMW from anyone else...and neither should you.Pat Hoyer


See Andrew Krier & Frank Muto Jr. =Amazing!!!!!

5
MegMilot on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the MOST incredible experience here! My bf and I had been shopping around and I will say they have the best CUSTOMER SERVICE and so efficient and welcoming. If you need a new BMW I would hands down send you to them. Starting from walking in, to being greeted, to test driving and then finally closing on the car I am IN LOVE WITH!!! I can't thank Andrew Krier and Frank Muto for all of your help. The entire place was seemed so helpful of one another and like a family !! THANK YOU AGAIN!!!


Dale is my guy

5
goldstein on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to look at / buy a BMW 3 series and DaleLevin was great. Would highly recommend him and BMW of Devon. I love my car.


sales process

5
matthew cairone on 11/19/2016

Customer Service: 5.0 Overall Experience: 5.0

Rating Woohoo! As good as it gets!I've never looked forward to the process of purchasing a new car but Dale Levin of Devon Bmw changed my opinion .He made the transition from my Lexus to Bmw a great experience.I would not hesitate to recommend him to anyone in the future .Thanks Dale !Matt C. Sign Up and Post Cancel


Dale Levin was awesome!

5
Nan1737 on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my BMW atBMWofDevon. Dale Levin was my salesman. He was awesome! I would highly recommend him and BMW of Devon. The process was easy and I got a great deal. I love my X3!


A great experience

5
nbeck on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to BMW of Devon to purchase my first BMW. Had a great experience thanks to Dale Levin. He is extremely polite and understood what i was specifically looking for.He was able to match the perfect BMW for my needs. I would Recommend Dale Levin and Devon BMW to all my associates.


See Dale Levin for Great Customer Service

5
Victoria on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had purchased BMWs in the past but was new to the Main Line area. I went to Devon BMW to purchase an X3. I knew exactly what I wanted. I met with Dale Levin, told him what I wanted and he had me test driving the car within 10 minutes. We a nice chat in the car. Dale was not a typical sales guy, trying to smooth talk me. Instead he was down to earth and eager to make sure that he was being informative about what I was buying. He made the purchase process as smooth as possible. As a woman, I felt very comfortable buying a car from Dale. He treated me with respect and made the buying experience easy and quick. He didn't play any games, and I would buy or lease another BMW from him in a heartbeat. Dale still keeps in touch, making sure that I am enjoying my new car. Of course, I am - it's a BMW. Dale was awesome, and I highly recommend him.


Dale was great

5
tsmith700 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased three cars from Dale and he has been great to work with over the years. He is extremely helpful and taken the time to find the perfect car for me. I plan to keep shopping with Devon BMW and Dale.


Dale is the man!

5
Ozzilla on 11/18/2016

Overall Experience: 5.0

I got my very first BMW from Dale and then for my next one he sent me on the trip of a lifetime via the European Delivery experience to pick up my very first and likely not last M car. He's honest, helpful and will do whatever he can to make your dream into a reality by finding a way to work with your budget. The entire dealership is great from the sales manager to the service department and I would highly recommend them for your next BMW but be warned it will probably not be your last :)


Best Sales Person ...Dale Levin!

5
Moses Mignosi on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to look at BMW Devon to get a BMW X5. Great place and great salesman. Dale Levin was great from start to finish, he got me what I needed. I would highly recommend Mr. Levin and BMW Devon for your car needs.


Go with Dale

5
markhr on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a lot of cars in the past but NEVER had the pleasure of working with a salesman like Dale.Dale sells the experience not just the car.I will be back again!!


Seemless/Upfront Car Purchase

5
Bmw 550xi on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No hassle, straight forward negotiations. Personable and considerate to work with. Knowledgible of the product and services offered. Look forward to doing more business with the Client Advisor, Kerry Simmons and General Sales Manager, Mike Todak. I had purchased from Mike mulipte times years ago and he is still the same stand up guy I had done business with in years past. I became a customer of Devon BMW within an hour of stepping on the lot. The upfront and straight forward approach was greatly appreciated, especially since I had come to Devon BMW directly following a poor experience with Otto's BMW earlier in the day. I would strongly recommend anyone including family and friends to give Devon BMW a chance to earn your business or at the very least price shop them against any quotes you may have. If you have been disappointed with other BMW dealers like Otto's BMW, I would strongly encourage you to stop in and see Kerry, Mike and Lisa.


Best experience ever

5
Maximasled on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a 2004 Nissan Maxima from BMW of Devon and I can't express how great of experience I had. Jim, Mike and Lisa couldn't have done a better job in helping me get my first car! Highly recommend this dealership to anyone that's looking to buy a car!


A Big thank you!

5
Thelal031293 on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a 2012 Honda Civic si, everyone there was great! Great environment everyone was very helpful definitely had a awesome time doing business with them.


Great car buying experience

5
Jen on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Andrew to purchase my new car. He was very personable and easy to work with. Once I told him what I was looking for, he found the exact car very quickly. I appreciate him making it a pleasant experience which was a welcoming change from other dealerships I've dealt with in the past.


I drove over 550 miles to get my car at this dealership!

5
Michelle S Avent on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My husband located a newer model of my current car at this dealership. Volvo is no longer making the C70 and I can't imagine driving anything else. I've had a Volvo for close to 25 years and my celestial blue C70 has definitely been my favorite. Since they quit making them in 2013, my husband decided I'd better replace my '09 with a newer model. We have four daughters, 3 of which drive Volvos (the youngest is 11 and doesn't drive yet lol!) All total we have owned 11 Volvos and this purchase makes it 12! Before driving almost 9 hours we wanted to make sure that we knew what we were getting and that the car would still be there when we arrived. Danny was super helpful and stayed in touch with us throughout our trip. It was a great buying experience and I'd recommend this dealership to anyone.


Incredibly Professional Service from Beginning to End

5
pal144 on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been dealing with BMW of Devon for over a decade now. Kerry Simmons has worked with us for our last two vehicles, and Kerry and his team could not be more accommodating, friendly, and professional throughout the process. There is a genuine attempt to build the relationship on a personal level, understand the needs of our family, and not pressure me/us into any decisions. Over a three week period, Kerry made himself available at all times of the day, any day of the week for any questions or concerns. It's a relationship our family plans to continue for years to come.


No pressure

5
CAB on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Looking into getting a new car and thought BMW would be out of my reach. I stopped in to BMW of Devon and was met by Kerry Simmons. Before I knew it, I leased a new BMW! Kerry made the process very easy. I will recommend Kerry to all my family and friends.


I love my car!

5
MondiLloyd on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my car from John in July and I LOVE IT! John was very informative and patient with me. He was very knowledgeable about the car and all the gadgets and buttons. To this day, I still call John when I have a question or want to know how to work something in my car. Thanks again for all of your help.


Dale Levin at Devon BMW may be even better than the car.

5
Jennifer on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Six brand of luxury vehicles, not one was superior to the PERSON Dale Levin of BMW. Honestly I will drive only the cars he sells.


2011 BMW X3

5
Jeff f on 11/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Found a used SUV online. They took a care of it by replaced all brake rotors & pads, new tires, fixed up & even replaced whole glove box with door that door had bend. I compared my bank & BMW financial. I choose BMW as good rate plus get a car in few hours same day! Very simple! Love it! Drove home with big smiles!


5-start customer experience and service on new BMW purchase

5
BMW J M2 on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went through process of buying high-demand new BMW model at BMW of Devon with Kerry as my client advisor. From the time I put down a deposit, waited, and then ultimately had the opportunity to customize and make my purchase, the level of service and sharing of information to keep me updated was stellar. When it came time to take delivery, Kerry worked around my schedule to make sure that I could receive my long anticipated vehicle as soon as possible.I'd very highly recommend BMW of Devon and Kerry Simmons to anyone in the market for a luxury car and wanting an excellent buying experience.


Buying my first car

5
David123 on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Today i bought my very first car,in the beggining i was very nervous. Kerry simmons made this experience a very wonderful one. He's a great salesman and i highly recommend him and this dealership.


Marcus Burke Philadelphia

5
Dr. Burke on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've visited a great deal of car dealerships before landing at BMW of Devon. Other dealerships made me feel like I was being taken for a ride. However, John Walden of Devon BMW made me feel at home, with hus great customer service and experience. Thanks BMW Devon.


Salesmen

4.8
RichHomieD on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was recently in your dealership and I was helped by a sales rep by the name of John Walden. I was very impressed by his level of knowledge on your product lines. Any questions I had he was able to answer. I was unable to make my purchase because I was called away suddenly on a family related issue but I will be back and I will absolutely be looking for John to help me. Kudos to John and the management team for selecting such a fine representative for Devon BMW.


Great service!

4.8
MacMillion on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John is the best. He was very friendly and informative. When I'm ready to purchase a BMW i will come to him. Thanks John.


Gentlemen salesman do exist

5
Kevined1 on 11/05/2016

Overall Experience: 5.0

I met a gentleman who drives a BMW and asked him a few questions about his car. He was very knowledgeable about BMW from his conversation. So much that I suggested he should be a salesman. Come to find out he IS a salesman for Devon BMW. We laughed and he invited me to visit any time. He said all the salesmen were great. While I have yet to visit as I'm not due for another car until 2018 I will definitely look for John Walden. He gave me great advice and didn't seem like he would be pushy or overbearing like some salesman are at dealerships. He is a true gentleman worthy of my business....


Very helpful

5
Sweetchoc71 on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with John was a great one. He was very helpful, and was looking out for my best interest! He wasn't just trying to get a sale like most salesmen, he actually wanted to help me! I will let others know my experience with him, and maybe he could help them purchase a car too! Thanks John....keep up the great work!


Awesome!!

5
Car review on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Walden has excellent product knowledge, if friendly and good to work with. He is passionate about helping people get into the type of car that they deserve, and can afford.


Knowledgeable

5
Davidfoster215 on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was knowledgeable about BMW's. He informed me of different options on purchasing a BMW. Then assisted with selecting which BMW would fit me perfectly?


Not one but Two

5
doctorgigs99 on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I had such a great experience building, shopping and dealing with BMW of Devon and with our sales rep, Andrew that we decided to lease a second car and go through the whole experience over again. It was time for my wife to get a new vehicle and my original lease was up, but they made the experience easy and no hassle, I strongly recommend stopping by looking at what they have in stock and taking some test drives. You will not be disappointed.


John Walden is Awesome

5
AngieAng on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Walden is an awesome sales guy. Very insightful on all BMW vehicles, and really helped me to decide on which BMW I was purchasing again. He is honest, and not just about himself like a lot of these sales guys at dealerships. He def knows his stuff. I will always get my BMW's from him. He is a patient and dedicated sales guy!!


If you're looking for your dream car ask for John

5
GymnasticsMom on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Walden is professional, helpful and knowledgeable. I don't enjoy car shopping and usually dislike car salesmen even more but John was a gem. He helped me find my dream car! I would recommend him to anyone who needs help finding the perfect car for them. Thanks again John!


Outstanding Experience

4.4
14TC on 11/05/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The salesman name John Walden was very knowledgeable and helpful. He allowed me to ask the hard questions and comparisons in which he was able to provide quick precise answers


Car shopping

5
Mitchdav on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Although BMW's are not the type of car I'm usually interested in, Mr Walden was nice enough to tell me the pros of owning one. I have not made my decision yet on the type of car I will purchase but thanks to John, BMW is in the running. Pam Davis


Great customer care!!!

4.7
Honey2g2 on 11/05/2016

Customer Service: 5.0 Friendliness: 4.0 Overall Experience: 5.0

I needed some guidance on my next BMW purchase and John Walden was attentive and helpful in helping me narrow down my choices. Excellent service.


Amazing client service with John Walden

5
Myreview123 on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Walden is an amazing sales associate! I will always purchase BMW's through him! He is knowledgeable, fair and personable! Be sure to ask for him!


World class customer service

5
King0731 on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment that we walked into the door, to the moment that we left, to the countless calls after our purchase to figure out the small intricacies of the operating system, John Walden was amazing.


Best Sales Person

5
Michele Hall on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an awesome experience with John Walden. He was informative and very accessible. Made my car buying experience pleasant one of the best ever!!!


Delightful experience

4.6
MsLDM on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My experience at this dealership was delightful. John Walden took the time to answer all of my questions and concerns, accurately and honestly. He treated me like a First Class Customer.


Customer service

5
Erica2218 on 11/05/2016

Overall Experience: 5.0

Hello, I was in your dealership looking for my next car. John was very helpful and knowledgeable explaining the differences in the vehicles. He was very easy to work with. He is an asset to your establishment.


amazing

5
jacqueline shay on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On October 22nd in the late afternoon I drove my car into the service bay. I was met by several people who were friendly and kind. I had blown out a tire on my way to funeral at the daylesford abbey a few hours before. I explained the problem and the fact that I live 3 hours away. I waited a short time when someone came out to say that they did not have a tire to match my other 3 but they could put on a tire they had which would allow me to get home safely and then i could purchase another to match. They also noticed that a warning light for a head light was on. When they returned the car to me the tire was on and light replaced!! They would not accept payment and wished me well. I can't tell you how much I appreciate the kindness shown to me that day. I was upset about the funeral and the car and they were just amazing. I was in such a state that I didn't get a chance to get the names of the folks that helped me. It was close to 4pm on the 22nd so you should be able to figure out who it was. I am forever in debt and cannot say enough about how wonderful this place was to me. Please pass this along to all concerned and know that the gentleman who spoke with me (in a blue button down shirt) is a special employee and I hope is treated as such. Again my thanks to wonderful business that knows how to treat customers more than right. Sincerely,JHonig, MD


Dale Levin

4.7
Kelly M on 11/03/2016

Customer Service: 5.0 Friendliness: 4.0 Overall Experience: 5.0

I recently bought a car from Dale Levin at BMW of Devon. He was great and made the experience very easy and positive. Highly recommend!


Outstanding

5
rockjoe on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in Devon BMW to look at a new BMW, and Dale Levin was outstanding. He really knows his stuff and is respectful and courteous. I would definitely recommend Dale and BMW of Devon to anyone looking for a new or used BMW.


Dale is Great

4.8
Chris-82 on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went to look at buy a BMW last month & Dale Levin was great! He was very personable, knowledgable, and professional. I highly recommend him & BMW of Devon.


Outstanding Service

5
sophia99 on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to look at/buy a BMW and Dale Levin helped me out--he was great. I would highly recommend him and BMW of Devon!


Good deal & treat with respect

5
Vick88 on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped in to BMW of Devon looking at a pre-owned car.Even though the vehicle I was interested in was well under $20,000.I was treated with respect & given the same treatment as customers buying $100,000 cars. Dale is very professional & made me fell my business was just as valuable as the high price buyer. I would highly recommend Dale & BMW of Devon..I hope one day I can buy that $100,000 car & Dale is the one to help me get it.


Excellent service and overall great experience!

4.8
Lanejer on 10/29/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just recently renewed my lease for my second BMW and have only positive remarks to say about the whole process. Dale Levin was referred to me through a friend and has been extremely helpful and knowledgeable about what options suited my needs. Dale made the leasing process efficient and painless. Will certainly utilize his services again and would highly recommend him to anyone who wants to purchase a BMW.


Great experience

5
ewaetzman on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently got my M235 through BMW of Devon. Dale Levin was great and worked with me to get the deal I wanted. I would highly recommend him & the dealership.


Overall an excellent dealership.

5
jcfo2000 on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been leasing BMW's since 1989 and have always had a very positive experience. My last few leases have been with BMW of Devon and rate their dealership as outstanding, probably the best I've dealt with since I've been leasing. My sales representative for all of my leases has been Dale Levin who is great, mixing a deep knowledge of the vehicles with outstanding personal attention to the customer both at the point of sale and follow through. The service department is also consistently terrific. I would highly recommend Dale Levin and the dealership to anyone.


Great Service

5
AshleyBrown on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased my first BMW last year with Dale Levin at the BMW of Devon . Dale was extremely knowledgeable, helpful and professional . I continue to receive excellent service a year later and I would highly recommend working with Dale if you are considering a BMW.


Dale Levin BMW Devon

4.6
Chris Daniels on 10/28/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very knowledgable on all things BMW. No pressure and very up front on pricing. Will only buy my cars from Dale Levin. Hes the best!


It's Fine.

2.8
pennlites on 10/27/2016

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 2.0 Overall Experience: 3.0

The service here is fine. I will never understand, though, why absolutely any interaction needs to run through the service rep. For many communications this is understandable. However, When I called to request a shuttle to the dealer to pick up my vehicle first thing in the morning, the receptionist informed me that I must speak with my representative in order to request a shuttle ride. At this point, I'm late for work and all service reps are clearly busy because they had just opened (I sat on the phone with it ringing for 4 straight minutes trying to reach a service rep before I hung up and re-dialed for the front desk). Front desk placed me on hold to try and reach a service rep. Several minutes later, after reaching the same conclusion I had earlier, she returned to tell me my service rep was with a customer, and would I please wait to speak with him. I explained that I was late for work, and simply needed a shuttle to pick up my vehicle. The receptionist stumbled a bit, and requested I be placed on hold to wait for a service rep. I reiterated my time constraint, and exclaimed that if I couldn't get a shuttle quickly then I would have to take a taxi/Uber to the dealership to get my car. "Oh, well yes just do that," I was told by the receptionist. Look, if I'm going to drop several thousand dollars in service costs to your dealer, you better be able to offer me a ride to come give you the money. If I return to this dealer for service in the future, it will only be because of its proximity to my home and office relative to other dealers. How about you integrate some sort of system whereby I don't have to go through my service rep for permission to request a ride to come give you money and retrieve my car from you? This isn't a knock on my service rep or the receptionist, though any receptionist worth their weight could recognize the situation and simply offer to request a shuttle for me. This is clearly an example of management getting comfortable having a near monopoly on the service business on the Main Line and not instituting business processes that will make customer lives easier. The service reps, receptionists, car washers, and valet/shuttle drivers here have all been very nice people, and my experiences with them have been fine. There is something wrong with management, though, when a receptionist feels she doesn't have the little leeway to help a customer to get a shuttle. You need to create a more efficient customer experience for your service customers.


Professional and Customer Focused

5
Recent CPO X1 buyer on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dan is an excellent salesperson, who spent significant time with us during our multiple visits to the dealership to buy a CPO BMW. He was very knowledgeable, knew all the features of the BMW, and demonstrated how everything worked, especially the iDrive system. The buying process was without pressure, transparent, and courteous. Dan provided top-notch customer service and made sure we were happy with our purchase.


Easily the best

5
GMaratea on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm going to echo a lot of what was said here already about the guy, but Dan McCloy was great from start to finish of this whole process. I was searching and visiting dealers looking for this vehicle for a few weeks prior to calling BMW of Devon, so i've had experiences with a dozen sales people in a short time, and Dan was EASILY the best. Starting out from my first inquiry about the car (Volvo XC90) Dan went out of his way and took some detailed interior pictures of the car and texted them right over to me. He could have given me the standard line of "Come on down and take a look for yourself", which I heard a few times before. Communication was also the top notch, when he says he's gonna call, he does. If theres an issue, he's on it without you even asking. He even retuned my calls on his day off....who does that!? I'll tell you who, Dan the man does! I could go into details and write a 3 page long essay about all the positives i've had but its unnecessary, far and away the smoothest and best car buying experience i've had start to finish.


Worth the drive!

5
Marcus on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I drove here to purchase a pre-owed 528i and left a happy man. While I arrived after hours, Brad T. was an amazing sales rep who got me into my dream car. I had to make a second trip to close the deal, but it worked out well. The finance team found me a more competitive loan, and put more money back into my pocket. Brad also provided an exceptional tutorial and tour of the car prior to me driving home. There was peace of mind knowing that I was purchasing this vehicle from a reputable dealership.


A Good Experience

5
Robin Samson on 10/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the very beginning of my foray into buying a used car (Nissan Juke) for my daughter, I realized I'd found a gem in Dan McCloy. He was responsive to my initial phone queries and prepared for our visit. Dan was kind and patient as he took us out for a extended test drive and on our return to the dealership, he spent more time without pressuring us into a decision. Dan is truthful and personable and brings his wide knowledge into the world of car sales. After purchasing the car Dan continued to be excellent at returning phone calls as we awaited the new plates. Additionally when it turned out that the car needed to have work on the brakes, Dan and BMW of Devon made sure I was reimbursed for the labor costs.


The Extra Mile

5
adam84 on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dan has excellent communication skills. He was fast to do what he said. He went the extra mile for me and took extra pictures of the car for me. He responded to every text message fast. I test drove a vehicle and bought it in less than an hour. The car was cleaned and full of gas. Lisa was a great communicator as well, very friendly and very thorough. This was by far the best car dealership experience that I have ever had!


Highly Recommend

5
L Kelly on 09/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently went to this dealer, now Sloane BMW, mostly just to browse the less expensive vehicles, yet our sales advisor, Dan McCloy, treated us with the utmost of respect and attention. He spent nearly the entire afternoon with us, allowing us to test drive any car we wished, and helped us understand our financial options together with Lisa Puggi. Dan's knowledge and expertise was such that we left the lot with a 2016 BMW 328i and felt very good about our decision. Working the finances with Lisa was a joy. Her personality, and helpful knowledge, just added to the overall experience. We highly recommend this dealership! Our experience was a very positive one. The Kelly Family


Customer service excellence!! Outstanding

5
Venitasdolls on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a certified vehicle from BMW of Devon, and my experience there was outstanding..My sales advisor Dan McCloud was just phenomenal. He was beyond helpful with my purchase. He was knowledgeable and very helpful,which made my decision much easier in my purchase. Lisa Puggi in the finance department was just super professional and kind. BMW OF Devon,thank for great customer support and care!!


Great Car Buying Experience

5
Chris C on 08/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really enjoyed working with Dan McCloy. I already knew the model I wanted (435i Gran Coupe) and through some internet research and with the assistance of Drew Wendle (BMW Devon Internet Manager) realized that BMW of Devon had just what I wanted in stock. I was assisted by Dan who has such an easygoing and no pressure demeanor that he really made it quite an enjoyable experience (I typically hate the new car buying process!). I had several technical questions that he was able to easily explain to my satisfaction. Since purchasing the vehicle, he has followed up with me a couple of times to make sure I dont need anything else, have any other questions, let me know my tags are in, and that Im thoroughly enjoying my new ride. I would highly recommend buying from BMW of Devon for their great selection, prices and customer service and definitely request the assistance of Dan McCloy!


A very positive car buying experience

5
Judith H on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very attentive. Excellent explanation of car's technology. Could not have done a better job!! Felt that he understood my needs, good follow through throughout the process. Lisa was delightful, also


Excellent Car Buying Experience

5
Rick on 08/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

You couldnt ask for a more satisfying car buying experience. Great group of people & professionals that work hard to earn your business with a no nonsense, customer focused, approach. Thank you to all!


It was excellent experience

5
Habib 123 on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership service was excellent by the sales person and the manager as well. I could easy say that everything was perfect and the preparation for my new car was a great experience.


I had been told this was a great dealership. ABSOLUTELY true

5
Donnamarie on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Walked into dealership on Saturday one half an hour before closing. Yet, everyone was friendly, facility sparkled and Dan McCloy treated us as if we were the first customers of the day. He made the time about us--not his agenda. Dan's knowledge, product enthusiasm and manner quickly put me at ease. I trusted him to advise me on the best choice for my needs & that's exactly what he did. My experience with "another prestige German auto dealership" left me feeling as if they were pushing for a sale rather than a fit. Not Dan! I walked away with the car of my dreams and couldn't be happier. Beginning with Dan McCloy to Frank the sales manager and Tom the finance manager an exceptional dealership.


Need to keep inventory updated

2
Karl ellison on 07/18/2016

Customer Service: 2.0

The vehicle I inquired about was being held by a deposit, salesman said they'd call if it fell through. Yet it's still on the cars.com site a week later.


Very responsive.

4.3
ericfahnoe on 06/01/2016

Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

Request for quote on custom order was quick and very competitive. Only chose another dealer for for the custom order purchase because it was closer..


I recently purchased a BMW from Dan Mc Cloy at BMW of Devon.

5
secondprin on 05/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a BMW from Dan Mc Cloy at BMW of Devon. We left another BMW Dealership after many years to purchase this vehicle since I found his knowledge of the vehicle and commitment to quality customer service was at a much higher level of satisfaction than my previous BMW Dealer.


Great Experience with Christine N. when buying my new car

5
Brandon on 05/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was doing my research and came across Christine when I was in the market for a new car. She guided me every step of the way, I winded up getting a great deal on the car. Christine was very knowledgeable, great customer service, didn't feel the pressure that I had to buy. Most sales people make you feel pressured into buying a car, she wanted to make sure it was right for me. Would hope everyone goes and asks for Christine when in the market for a new BMW or even a quality used car. She is one of the few client advisors that keep customers coming back for repeat business.


The perfect touch

5
Johnny on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Shopping for our new BMW 7 series was a great experience at BMW of Devon. Kerry Simmons had just the right touch of contact, information and enthusiasm. He has a passion for BMW and for establishing a relationship with the customer from the first time we met him through to delivery and beyond!


Best Car Salesperson I have ever encountered

4.8
Lauren George on 05/14/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I loved working with Brad Tabolinsky. I have never worked with a saleperson who also had such extensive experience in service. He really knew everything about the cars. I truly felt that he cared about putting me in the right automobile. I highly recommend him. He is a diamond in the rough.


My First BEAMER

5
Yaminax6 on 05/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time leasing a vehicle and when I walked threw the door I felt at home Chris was amazing with teaching me all the information I needed to know about leasing and the vehicle it self I would Highly recommend this dealership the customer service is outstanding, also everyone was friendly and I love my new x6


Outstanding sales and finance service

5
Elle on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dan McCloy is an outstanding Client Advisor / sales person. When I first visited BMW of Devon, I was looking at several car brands. After one visit with Dan, I knew that a BMW was the best vehicle for my needs. Subsequently, I visited other BMW dealerships for comparison. I returned to Dan because of his honesty and his knowledge about BMWs. In addition to being a Client Advisor, Dan is also a BMW Genius. He wants the client to purchase the best vehicle for his/her needs. I appreciated his patient explanations of BMW qualities, from exterior to engines, especially because I know little about cars, except that I have driven hundreds of thousands of miles and need a car that drives well, withstands all conditions, and has an excellent performance record and extended maintenance programs. Because of Dan, my family purchased a new X3 and, several months later, a used X3. (We had owned Volvos for 30 years.) LIsa Puggi in Finance is also outstanding. Her explanations and knowledge are impressive.


Great Used Car Purchase Experience

5
An EXTREMELY Satisfied customer on 04/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2008 Acura RL from BMW of Devon. The dealership itself is visually appealing with a host of models on the showroom floor. Upon arrival (which was a Saturday . . . the busiest time to shop at ANY dealership) I was not greeted however a very attentive hostess asked if I was being helped and promptly had someone assist me with a test drive. Andrew, my sales associate, was extremely personable and helpful. As a person that do not like wasting my time, I cut to the chase and started the purchase process. Without going through all the details of my purchase, I'll summarize by saying EVERYONE (from the used sales associate, manager and finance manager) did an excellent job ensuring my purchase experience was a great one. The reason I felt compelled to write this review is because although I did not purchase a BMW EVERYONE at the dealership treated me as if I was purchasing a 2017 7 series, and that speaks volumes about the dealership. I DO plan on leasing/purchasing a BMW soon . . . and I can say without a doubt that I know where I'm going.


Selling Certified Pre Owned without getting checked

2.2
Solas7400 on 04/20/2016

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Extremely disappointed after purchasing certified pre owned 535i from Devon BMW. They claim that certified pre owned goes through series of service and detailing before it goes for sale. Not even a week i started driving the car, the AC stopped working. Also, I had to bring back the car for a stain in the dashboard and a dirty seat belt. My biggest disappointment is the AC. Seems like the dealership just want to get rid of the car without being properly checked. I will definitely not going there for next purchase and will not recommend others to purchase any pre owned cars from there.


Perfect Customer Experience and Amazing Vehicle!

5
HappyBMWOwner on 04/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jamie Ambler, Christine Noveck and Lisa Puggi (Financing) were an amazing team.I had been searching for 2 years for a new vehicle - even purchased a Mercedes at CarMax that I returned!The team I worked with showed patience, knowledge and gave me an amazing deal.I would recommend this dealership to anyone that is looking for a BMW from PA to Mahhattan!Thank you!!


Great Day at a great Dealership

5
Richard C Mingo on 04/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just wanted to say I had the best car buying experience I have ever had today. From the test drive to valuing my trade in to a great interest rate on Financing my Pre Owned 2013 M5 the people at BMW of Devon are AWESOME. My client advisor was Dale Levin. He is a great guy, really professional and knowledgeable about many topics. A great conversationalist who made my car buying experience smooth and very enjoyable. And then onto Ms Lisa Puggi the business manager who knows her stuff and has a very pleasant demeanor and makes you feel right at home. She knows her job and does it very well. I would recommend this Dealership to anyone. They are consumate professionals. Thank all of youR.Mingo


Excellent Customer Experience

5
GBirz on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The BMW of Devon team offered a great customer experience. Andrew Krier knows his products very well and offered a unique blend of customer focus and energy with a new age, relaxed sales approach that left me feeling comfortable and confident. I highly recommend working with Andrew. Lisa Puggi was a pleasure to work with and was an expert in her area. She kept the process moving efficiently and with a sense of humor so I wasn't bogged down with paperwork or delayed in processing AND even laughed a few times. She made me feel right at home. Mike Todak, GSM, and his team of professionals delivered a highly professional yet casual environment that made me feel more like I was at a lounge than at a car dealership making a large purchase. Mike and team did an amazing job of removing the usual auto dealership rigamarole and focused on the customer. They offered me a highly competitive trade value and put me into a vehicle that suits me perfectly.You've successfully converted an Audi family to a BMW family. Thanks for a great experience. Job well done! I look forward to doing business with you again!


A Great Experience, very professional and easy to negotiate

5
jimmy123 on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Trade-In for pre-owned Certified car was excellent and done within a timely manor. Loner car used during the trade was approved and nothing but clear, concise and professional staff, from sales, to accounting.


Excellent Customer Service

5
lisy on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales person, Andrew, was very professional and informative. He took his time to answer all my questions and I left there knowing I bought a great car because of Andrew. I would reccommend him to anyone who is looking to buy a car.


Was great experience

5
roland on 01/04/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had e great experience Dale Levin help me to buy my second X3 and I thank him for make such easy for me and my wife to get in the the new car he had very good knowledge about the brand thanks Dale i see for my first service.


Best BMW dealer in the Philly Area

5
Mike W on 12/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hands down the best BMW dealer in the Tri-state area. I purchase several vehicles a year and BMW of Devon has recently given me the best experience to date. No hassles or games played at this dealership, they truly care and want to build a lifetime relationship with they're customers. Kerry and Frank are true professionals that know customer service and they're products extremely well. Additionally, they made the process of purchasing very quick and easy. Highly recommended.


BMW of Devon

4.8
Radnor07 on 12/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I wouldn't be characterized as someone who is loyal to a particular brand. But as long as Dale Levin, Rich Hudak and Tony Lukanski are at BMW of Devon that is where I will continue to buy my future cars. I love getting a new car but I get a queasy feeling having to go through the process. This was my second BMW purchase because of Dale (he makes it effortless) Tony Lukanski who is the sales manager. After purchasing my car there was a mistake in the financial department and Tony quickly returned my call and made it right!The other reason why I am enjoying my car is because of Richard Hudak. Richard is the service manager. Anyone who lives on the mainline will remember all the pothole issues we had during a very bad winter. Other than maintenance appointments, I rarely have a need to get my car serviced. You know you are in good hands when things go wrong. When things are perfect everything is great (that's easy) it's when things go wrong that is really what matters. How will a car dealership handle problems? The service manager Richard Hudak at BMW of Devon made an unscheduled service appointment right. Because of these three guys I feel good wanting to come back and referring people to them. That is why I wanted to write about my experience. Keep up the world-class service guys! - Josie


Easy Process - What Else can you ask for.

5
todd1977 on 11/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dale worked with me through this process and was easy going from start to finish. Keeping it light, professional, and courteous. He even went through my trade in and located my toddler's sippy cup and garage door opener and got them to me. Would/will go here again and ask for Dale.


Love my Z4

4.8
BMW fan on 11/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dale was a pleasure to work with. I ordered a new Z4 and he kept me apprised of the build progress all the way to delivery. When it was at the dealership, Dale made sure I could pick it up ASAP. Dale is professional and knowledgeable. I would recommend you request him. Regarding pricing, I went to Otto's and asked for their best price, then went to Devon and asked for the same (without sharing the Otto's price). The prices were close with Devon BMW being somewhat better. I have leased X5 from Devon and find their service excellent.


Bought used X5, awesome experience!

5
masonmj10 on 11/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dale could not have been more than helpful with my purchase of a used 2012 X5. Dale was extremely knowledgeable and helpful especially for a first time buyer. Appreciated his patience with me and will definitely be buying from him again!


Fantastic customer service.

5
fox781 on 10/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dale was quick to accommodate me and my mother to our needs. Friendly, professional, and very knowledgeable on BMW's. We traded in two vehicles and financed the rest. He explained the entire procedure thoroughly answering any questions we had. I was surprised at the flexibility in the financing options. He narrowed us down to three cars based on what we had discussed. He was very upfront and honest. No beating around the bush which is uncommon for a car salesman. He wasn't trying to sell me. He was trying to help me find a car that fit my needs. It was a very enjoyable time and i walked away with a beautiful 335Xi.


This dealership will belittle you as a buyer

1
andy11 on 10/15/2015

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Went in to inquire on a used SUV and the sales associate was so keen on asking me how soon I wanted to purchase a vehicle, before he even got the keys to open it. My answer of "within the next month" must have not been sufficient enough as when he came back with the keys he did not even allow me to test drive the vehicle as to his statement "it will put miles on the vehicle and that the vehicle will be sold before that time frame." Absolute absurdity that a 2 mile test drive would diminish the value. I walked right out and he then proceeded to chase me down and say that he would get the tags to take the vehicle on a test drive. I left the dealership, told them to never contact me regarding any vehicle ever. This dealership does not deserve any respect as they clearly do not even offer that to potential customers.


Enjoyable car buying experience

4.8
Lisa on 10/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently bought a BMW 328 from Dale Levin. He was extremely helpful and made what could have been a rather intimidating experience actually a lot of fun! I just love the car!Ian was also very helpful in teaching me the technology inside the car!All in all a great experience!


A great experience and oneof the best customer experience

5
RI on 10/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second car from BMW of Devon. Under the new management the team has raised the level of customer experience. Dan's approach was very friendly and helped make me make the best decisions and he followed up after the sale till I was all comfortable. Jamie as the sales manager was very customer focused working with me to make the numbers work for me. They have my business for all my future car needs.


I purchased 2006 bmw 3 series

5
Bar1995 on 10/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ian was weary professional and his manager Demetri only thing I can add is the best five stars service and I was not purchasing brand new car that coast fifty or sixty thousand of dollars or more I just got used 2006 bmw 3 series.


Enjoy the buying experience of BMW X3 from BMW of Devon

4.8
Bluegg on 10/05/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a BMW X3 from Brad. He was very professional and efficient in handling my case. I talked to him several times and then got a good price (better than those offers my friends got). One thing I want to mention is that: if you attend BMW Drive for Team USA, you can save $1000. I really enjoy the buying experience with Brad and BMW of Devon.


Waste of time

1
SteveDrex on 09/26/2015

Overall Experience: 1.0

I contacted the dealership for a quote on a specific car. I promptly received an e-mail quote stating that the car was available. I then called Friday afternoon to make sure that that car was still available. They said it was. So I made a 60 mile trip to the dealership Saturday morning only to be told that the car I was interested in was already sold and paid for. I found out later that they had left message on my work phone Friday night telling me that the car had already been sold.Beware of this place and don't waste your time driving there unless you speak to a manager and double check that the car is really available.


Very comfortable experience

5
Briko111 on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All of my premonitions about dealing with a car salesman/dealership were thrown out the window at when I was at BMW of Devon. Sales team was not pushy, very considerate, and explained my new vehicle thoroughly. Great experience.


Simply the best...

5
somahone on 08/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently leased a new BMW 2016 x3 and had the pleasure of working with Dale Levin, Frank Muto and Lisa Puggi. This was my first time leasing a car and all made the process easy and worry free! I never felt that I was "taken advantage of", as many picture in the stereotypical car dealership experience. I was one who asked a lot of questions and Dale never hesitated to get back to me, always making me feel comfortable throughout the process. By the time I came to pick up the new car, I literally was walking around the dealership saying hi to everyone that worked there - they truly make you feel like you are part of the family. In fact, I had already signed the paperwork when Dale told me to hang around for a bit more... Frank was able to figure out the numbers and save me more than a grand off of what I was playing due to an incentive program that had come out after we had finished negotiations. This was above and beyond what was required and further shows how client satisfaction is BMW of Devon's number one priority. I have no doubt that this will be the start of a lifelong relationship with this team! Thank you!


First class service and professionalism

4.8
TimothyL. on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have experienced first class service and professionalism from Devon BMW, and in particular, my sales representative, Dale Levin, has given me exemplary service. I appreciate his easy going nature and patience with me in the design of my new car which I love to drive. Dale is knowledgeable of the new car market and he easily accommodated my needs. He made it easy for me to be a repeat customer.


This is the worst dealership ever!

1
So dissatisfied. on 08/27/2015

Customer Service: 1.0 Quality Of Work: 1.0 Overall Experience: 1.0

I don't even know where to start! My 2011 535Xi was the worst car hands down I've even owned. My vehicle had been service at least 7 times in the 1 yr. I owned this car. Yes, do the math, that's almost once a month! This last problem with my car [check engine ] was elevated to upper management..haha! I am still waiting for a callback from one of the managers for over two weeks now. Needless to say I felt it was in my best interest to part ways! Consumers, for the prices they charge us for these high end cars , they should spend some of our hard earned money hiring better Managers, technicians and sales associates.I would not even send anyone there to use their restrooms!!!!!!!


Fair, Simple and Client Focused!

5
Another Satisfied Customer on 08/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

VIsit BMW of Devon and ask for Kerry Simmons and Lisa Puggi! I just purchased my first BMW and the team at this dealership was fantastic. My salesman was knowledgeable, patient and was willing to make a house call on a Sunday afternoon to make my buying experience easier.


Got a great car from a great dealership

5
bmw_mjc on 08/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience from beginning (starting with an email quote) to end (purchasing a new BMW 320i). Each step was pleasant - never felt like I was being rushed or pressured. I highly recommend them and their vehicles.


Wonderful!

5
safety1st on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership was very organized. I had a good impression just from the initial e-mail exchanges and I was very pleased with the sales person's service and the other people I dealt with. They all spent plenty of time explaining the car's features to me. I felt very relaxed during the process and sufficiently trained to take the car on the road.


In Love With My New Car

5
bmwgirl on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being a first time BMW buyer, I had an amazing experience. My salesman, Kerry Simmons was very knowledgeable and patient with all of my questions and was extremely helpful. I was nervous coming in and he put me at ease and made the process very enjoyable. I will definitely be back for my next BMW.


Great dealership!! I would go back

5
Bolbum123 on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure dealing with Dale.He made the whole experience so convenient for me.I was a first time buyer and Dale did not overwhelm me with too much information or technicalities.All the paper work was done on time (prior to my arrival).And I think I got a fair deal.I would recommend Dale and would definitely go back to him for my next car.


Excellent Service!

5
Sammy9988 on 08/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Service, thanks to Dale Levin. Immediately had good feelings towards Dale. Very reliable and determined in fulfilling the customers needs. Easy to work with. Highly recommended!


Excellent experience.

5
Iraj on 07/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Dale was very helpful and provided us with all the information we thought we needed and more. He is very friendly and made our transaction an enjoyable experience. I recommend him highly.


New car purchase experience with Dale

5
Raman52 on 07/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great new car purchase experience with this dealershipGreat friendly sales staff. Thanks to Dale for his outstanding job for Insurance and Title needs. Dale went above and beyond my expectation.


Used Car Purchase

5
webblaze on 07/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were looking for a car for our daughter. We arrived at BMW of Devon on a Saturday morning. Dale Levin a senior sales client rep. greeted us. I informed him we were looking at a particular car for our daughter. The car came in as a trade just 2 days ago and didn't have a chance to go through the service department yet. He showed us the car anyway and we test drove it. We liked the car and wanted to purchase the car immediately. However Dale informed us we couldn't purchase the car until it went through the service department as this was BMW of Devon's protocol. We did agree on a great price and put down a refundable deposit. Once again I reiterated to Dale the car was for our daughter and we wanted to be sure it was mechanically sound before the final purchase. Dale assured me they wouldn't sell us the car unless they felt it was safe for their own family or anyone for that matter, "it's just not the way BMW of Devon does business". After several days went by he informed me the car needed several thousand of dollars worth of work, but even though they could get out of the predetermined sales price of the vehicle, they were going to stick to the original deal. We purchased a vehicle at a great price and BMW of Devon still did all the required work to make the car safe as can be for our daughter. They printed out all the service records for the history of the car, including the recent work they just completed. Even though it was a used car, they even offered us a fairly good warranty at no cost, which was great peace of mind. I must say I'm glad I couldn't purchase the car the original day, their detail department made the car look brand new.I wouldn't consider myself wealthy, and even though we were purchasing a used car, everyone at their dealership still treated us like we were special. The dealership is first rate and has, just some beautiful cars. Thank you Dale, Demetri, Lisa and Richard for welcoming us to the Sloane family of dealerships. It's obvious everyone cares about their customers and even after the sale everyone spent an incredible amount of time with us. Job well done, perhaps my best car purchase experience ever. Can't wait to go back for service and a new BMW next year.


Excellent service

5
Mutlib on 06/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had previously leased 2013 X5 and wanted to switch to a a smaller more fuel efficient car. Dale Levin helped us walk through the finance and various options available to us to make that switch. He did an excellent job in enabling this switch from X5 to smaller 328xi which we enjoy very much. Dale is a great person to work with and we will have no hesitation in working with him again in the future for our next car.


Professional Efficient Purchase

5
DSS on 06/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Visited Devon BMW with a very good understanding of what I wanted. Friends highly recommended that I work directly with Dale Levin. In contacting Dale, we worked together to very efficiently arrange my purchase of the exact vehicle that I was looking for and the price was within my expectations. I believe that Dale Levin understands the BMW inventory and options significantly better than other sales staff I have interacted with. Overall sales, delivery and follow-up have been very professional and exceptional.


Dalec Levin is a professional

3.6
chaseclark1 on 06/15/2015

Customer Service: 3.0 Quality Of Work: 4.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 4.0

I started working with Dale about a year ago when I started thinking about making a deal for my wife's infiniti and exchanging it for a BMW. Dale met with me and was very patient with me and told me what he needed from me in order to make the deal happen. After almost a year I felt I had completed Dales's recommendations and I called Dale to tell him my wife was ready to make the deal.Dale treated my wife with kid gloves and walked her through the sales process. And we got the deal over the line. I would do business with Dale again. He is a professional.


Excellent Service!

5
CMM on 06/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My 2012 328 was approaching the end of my lease term and I made the decision that I wanted to purchase the vehicle. Dale Levin reached out to me on several occasions to discuss and when we did get together, he presented all my options to me in very clear terms so I could made the decision. Thanks to Dale I purchased my vehicle as a certified pre-owned with more favorable warranty and attractive financing. Dale and the entire dealership were great!


"Great Experience"

5
Hatem Ahmed on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Dale Levin was a great expirince. He is very friendly and loves cars which make it fun and enjoyable to work with. About a year ago I stopped by BMW of Devon and I told Dale that I love my 328i that I was leasing at that time and I am not sure if I want to change it. Still had more than 18 month to the end of the lease. He offered me to drive some cars other than 328i to just get an idea and he asked me to call when I am ready. About 8 weeks ago it was 6 months left on my lease so I went back to Dale and again he asked me to try all the cars that I am interested in which was fun. We made the deal and I love the new car. What happened after that was much more important and appreciated by me and my family. I had an issue with BMW financial related to my old BMW and all I did is contacting Dale and he treated the issue as if it is his own issue and it was resolved (thanks Dale). I also like to thank Frank Muto he was very helpful with the finances he did more than I expected to work with me on the lease and give it all he can to make the deal work for me. I really appreciated working with him (thank you Frank).


Excellent service experience

5
JF on 05/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just had an excellent service experience with BMW of Devon. Had not used them before and needed a short notice service appt. They accommodated when other local dealers could not. Very nice and accommodating service team. Nicely appointed dealership. I appreciate the help provided. Will definitely use again.


Great Service!!

5
AlexZ on 05/18/2015

Overall Experience: 5.0

We purchased a new X5 from BMW of Devon. I did not make an appointment, just walked in. Dale greeted us and showed us the car that we wanted. Dale is very experienced, knowledgeable and patient. We highly recommend Dale. Also we want to thank Chris and Lisa. They are great team!!


The entire experience was awesome.

5
jaz7324 on 05/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff were very helpful and friendly. When I arrived, the majority of the sale was complete. Very nice people. I would definitely buy again.


Great experience

5
James on 05/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

courtesy, friendliness, followthrough, helpfulness, knowledgeable. The entire experience was a pleasure. Great facility with wonderful people! I will Buy there again.


Not Impressed

1
PA BMW OWNER on 04/20/2015

Buying Process: 1.0

Won't be buying a car from bmw of devon. Overall experience with bmw of Devin was below my expectations. The certified car was not clean enough to be shown, and the salesperson seem distracted and in a hurry. Maybe business is just that good.... But I have come to expect better from BMW. :-(


Go BMW SUV

5
Mahmoud on 04/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

friendly, courteous and prompt service. The sales, management and service department are well organized. We felt at home dealing with them and they made it a very pleasant experience.


Service/repair

5
Duncan on 04/06/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dropped the car back at our house for us...a huge help because my wife was tied up with the kids


Buying my First Car

5
Priscilla on 04/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was great and helpful. They were good people and honest. Helped me with everything I needed and were patient.


Great service

5
Holly on 04/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My Sales person, Dan McCloy, was terrific. He listened to my needs as a potential buyer and returned emails and phone calls in a timely manner. The facility was very clean and everyone was very pleasant.


frank m. lo russo

5
Frank on 04/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very personable. Everyone seemed sincere in trying to help me and to do whatever had to be done. Very professional and courteous.


Kerry Simmons is awesome!!!

5
Whitney D. on 03/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cannot say enough wonderful things about Kerry Simmons & the dealership as a whole. By the time I left, I felt like I was dealing with friends. I highly recommend Kerry & BMW of Devon to anyone in the market. They are professional, friendly & a pleasure to work with!!!


Great Experience

5
Donna on 03/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Customer service was excellent--from the Front Desk personnel, to the Parts Dept., to the Service Dept. (Grady), to the Collision Dept. (Sal Sabatino), to the Client Advisor (Dan McCloy), to the Finance persons (Lisa & Dmitri).


The most comfortable I've felt buying a car!

4.8
Rich on 03/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kerry Simmons treated us with complete respect and without any pressure whatsoever, in addition to having answers to all of our questions. We will recommend BMW of Devon, and Kerry in particular, to anyone thinking of purchasing a BMW.


Courteous staff

4.7
Theresa on 03/21/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Very accommodating in terms of scheduling and providing a loaner car. Prompt service, no wait time and my car was ready at the time I requested.


Teamwork approach to sales at BMW of Devon

3.7
Alvin on 03/19/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

The TEAM stayed late on a Saturday night to SELL us a car! Appreciate the dedication as we were from an hour away! And we were really excited!


Excellant Services

5
John on 03/19/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rich and Sal handled everything which took all of my concerns away. They made the process very easy for me and the end result was excellent. Both went well beyond my expectations. Thank you


Great Service. Accommodated my needs!

4.5
Edward on 03/18/2015

Customer Service: 5.0 Overall Facilities: 4.0

I found the dealership very accommodating. I did not have an appointment and I was able to get my car serviced in timely and efficient manner. Thanks DEVON BMW!


Great service

5
Sherrie on 03/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When I come to BMW of Devon I am always treated well. The most important thing is that no question is dumb.. I had a bad service experience near where I live. I now drive an hour to Devon for my service!!!


Professional service department!

5
Deborah on 03/17/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Yesterday's visit could not have been better. I was greeted by a courteous and knowledgeable employee on arrival. My car was taken care of quickly and completely. Everyone was pleasant and polite. Well done by Rich Hudak and the entire service team.


Good dealership with helpful people.

4
George on 03/12/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 2.0 Overall Facilities: 5.0

Sales person and sales manager were very easy to work with. Would recommend them to friends.Received everything we negotiated in a friendly manner.


pretty nice place to do business

4
Courtny on 03/12/2015

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

The service desk was able to squeeze me in next day and my car was finished by noon- much more timely than I anticipated.


Great service fantastic facilities

5
Domingo on 03/12/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The attention to detail the service people were fantastic great job. The car was done on time the car was clean. The service attendants very courteous.


Great service

4.7
Roberta on 03/11/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

everyone is very polite. my service advisor explained everything to me and was able to work with me on the cost of my repair.


Great Service

5
James on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Customer service was right on time, there was no pressure at all and our representative was awesome. Our customer service representative made the process easy and less time consuming by having the necessary paperwork complete by the time we went to pick up our car....All we had to do was review and sign. Thank you very much Carolyn.


Good customer service

5
Luis on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Attention to detail, including having started the insurance paperwork before arrving to pick up my new car. Dale was on top of his game and remembered details about my previous visits. The technology briefing was very good too, helping me set up the new car based on my old X5 preferences.


Questionable Warranty

2.6
nerakduval on 02/23/2015

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

My car is under warranty, less than a year old. I scheduled service appointment for faulty back up sensor. I was told I would have to pay for a brand new sensor, even though this car is under warranty. Service rep alleged that my car was hit where sensor is placed, however this car has never been in any type of accident and there is no damage to the area where sensor is placed. I should not have to pay for a part that is under warranty.


Purchase Review of our new BMW

5
gelati1 on 02/15/2015

Customer Service: 5.0

After having purchased 3 BMW's at another dealership, we purchased a new BMW from BMW of Devon. The experience was a very positive one. The salesman Kerry Simmons went above and beyond what was needed to consummate the sale, and I mean that in a positive way. Beside the fair deal that we negotiated with Kerry, he worked hard with BMW financial to get a credit of our last lease payment on our previous BMW even though it had been several weeks since the payment had been made. This for all intent and purposes lowered the cost of our new BMW even more.


Best car buying experience I've ever had

5
steveyardleypa on 02/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed to trade in my 6 month old Camaro convertible for a more "practical" 4-door as my daily driver. Since I live so close, I figured that I would take a look at a BMW. I had met the used car manager, Demetri, back in the summer. I found him to be a great guy who really knows cars. Although I decided not to buy a used BMW then, and opted for the new Camaro, I came away impressed. I called and asked to speak to the new car manager. Tony picked up the phone and when I explained the situation, he gave me numbers right on the phone. I found him to be a straight shooter, so I made plans to go into the dealership. When I walked in, I walked through the store but nobody rushed out to greet me. I looked at a couple of cars on the floor and expected to be pounced on like typical dealers, but I was left alone. I started talking small-talk to a sales person while I waited for Tony and we hit it off. His name is John (I HIGHLY recommend John W). Tony came out and introduced himself and I mentioned that I'd like to work with John. No problem. I test drove a new 320xi AWD and had my 2014 Camaro appraised at trade in. I didn't feel that the 320 was for me, but the deal was great and Demetri gave me a fair appraisal on my Camaro. I walked out. No problem, no hard sell. The next morning I called Tony and said that maybe a late used model 5 series would be better for me. He gave me a few suggestions and then John followed up. After work I test drove a 2012 52xi AWD with 22k miles. I liked it enough and even through I was now buying a used car, they still gave me the same money for my Camaro. Since it was getting late we decided to finish the paperwork the next day. Paperwork was a breeze and I left with my new "practical" car... But Demetri promised to be on the look-out for a modest priced convertible, so stay tuned. All in all, the best car buying experience I've ever had. Ever.


Traded 2010 Lexus for their 2008 BMW (lemon)

1.8
Jaimatia on 01/24/2015

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

I purchased a 2008 BMW from BMW of Devon and it had some issues. I took to another dealership and was told there was an oil leak. I returned to Devon and waited 3 hours for them to replace gasket for leak. They told me to go home because it would take too long and I should return two weeks later and they will give me a loaner. I said "my warranty would be over". They said "no problem, we will still honor it". I returned two weeks later and they made me use my insurance for a loaner. I left my vehicle and two hours later they called and said my car was ready. I returned the next day and they did not do anything. They gave me a bogus story that the oil was from a previous repair over one year ago and the gasket was still hard so there is no leak. I returned to other dealer and they said - there is still a leak. On yesterday my car started smoking from the oil leak and Devon does not want to repair. Even if I trade in the vehicle, I will lose over $1,000 due to the leak. I plan to go to court and report to MV since I gave them three (3) chances to resolve the problem and they refused.


Great Experience Buying New BMW

5
ECG on 01/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience buying a new 528xi at BMW of Devon. I started online with Dan McCloy, one of the sale men, and he was highly responsive without being annoying. We discussed price and he gave me an excellent quote. After considerable back and forth, I went into the dealership and Frank Muto (the manager), John Walden and Lisa Puggi all took great care of me. They offered a fair price for my trade in and respected the price and terms that Dan had quoted. Ian took me through a thorough "genius" briefing of my new car. All in, a total of about three or four hours and I drove away with a full tank of gas. Very happy!


second chance

1
Lekarz on 01/18/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

8 months ago I've tried to make an appointment for service - a young lady was totally disinterrested in giving me one of the requested days and after Asking her which other dayscwere available , I was told to call her back because she was busy so from that day on we were taking our cars to the Bala dealer. So last week I gave them a scond chance---Went to get a new SUV - 2 salesman were on the phone totally ignoring me, young ladies were on their computers not bothering lifting their heads up. After walking around for 10 minutes and than sitting in the dark gray x5 for a while I left. Since the place was taken over by Sloan the service became very poor.!!!


BMW of Devon Rocks

5
mj on 01/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just leased my 9th BMW in the last 25 years, 8 of which had come from the same dealership. Unfortunately the BMW dealership stayed loyal to and had bought my very first BMW from in 1989 (e30/M3) created a very frustrating and frankly unprofessional experience for me while shopping for my next BMW. HOWEVER, turns out things do happen for a reason...I was quite HAPPY I had decided to move on from my previous dealership and give BMW of Devon Hill a shot. I was coming to the end of my current BMW M3 lease(e92) when I met Dale Levin whom, was my sales advisor at BMW of Devon Hill and who ended up selling me the NEW M4. It was quite refreshing and pleasant to deal with Dale. His expert knowledge of BMWs and of the sales process made the entire experience enjoyable and pleasant. Most importantly, he followed through on making me a great deal and cementing my future business with Devon Hill. I am looking forward to becoming new loyal customer of BMW of Devon as I have been to BMW. If you are in the market for a BMW, you can not go wrong with BMW of Devon Hill Sales and Service department!


"Customer Focused"

5
LC on 01/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my second BMW from Dale Levin. He was friendly, helpful and went out of his way to make sure I purchased the right car. When I needed another BMW it was a no brainer...I had to buy another car from Dale! LC


Great Experience

5
jph on 01/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great car buying experience with Dale Levin at BMW of Devon. He helped us find the car that we wanted at a surprisingly good price. Very smooth transaction, and Dale did a great job showing the cars features. Great followup with a few add on items we asked for later. Thanks!


Great buying experience!!!!

5
yuki on 01/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The reason that I bought my new vehicle from BMW of Devon, is because Dale Levin's patience. He made the whole process more smoother.


Ultimate Buying Experience

5
ncm3 on 01/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Blazer made the car buying experience easy. It was so relaxing and easy i was sometimes skeptical and surprised. I still remember even a few weeks after i placed my order for my car i would question myself if i had really bought it, was it that easy? He really made it simple, relaxing, and a great car buying experience. I was put in touch with Chris over emails and after a phone call with him i felt very comfortable with dealing with him, everything else was handled through emails and phone. I actually never stepped foot into the dealership until i had to trade my car in. The wait was grueling but Chris made it easy with updates and even photos when the car when it arrived. He was very patient with my questions and even gave me a lot of very good advice and information which helped me with my order. Car dealers often get a bad reputation but Chris really made my first BMW experience stellar with really really really good customer service. I once told myself i would never leave Audi because i had a great sales guy but Chris at BMW Devon really made this the ultimate buying experience. I cannot forget Frank Muto who is a true professional, he took the time to explain my financing to me, as well as all the options that i could purchase in terms of warranties and what not. I was surprised there was absolutely no pressure and he gave me a lot of tips and sound advice. Props to Chris and Frank, BMW of Devon and BMW. I will definitely recommend them without any reservation.


JBaer "Awesome Experience"

5
JBaer on 12/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I spent a lot of time researching several luxury SUV models and found the 2015 BMW X3 the perfect fit. I found the pricing, sales experience, financing and training to be spot on. This is a very professional, friendly and customer focused dealership. The sales process was easy as I came prepared, knew what I wanted and the Salesperson, Dan McCloy was very knowledgable, accommodating and did not try to oversell. This was the easiest sales experience and have had many over the years. Great Dealership and would highly recommend them and my salesperson for a no hassle process and professional car buying experience.


A Smooth Drive..

5
Kalai on 12/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased a BMW 328ix from BMW of Devon. The entire process was smooth. It is pleasure to work with Dan, my client advisor who took care of everything from explaining the feature, Test Drive and great support in Financial process. They have the right people with abundant knowledge yet friendly to help you to decide on what really matters to you, All the questions/concerns were addressed even after the entire purchase was done. I would highly recommend this dealer for the knowledge, place, people and most importantly Price.


Better than ever expected

5
Tammyswan on 12/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to every other dealer before coming to see Kerry at Devon thinking the prices on the mainline would be so much higher. Was I wrong! Not only were the prices better, but the whole experience was far superior to any of the other dealerships I visited of any BMW or AUDI. This is my new car home. I look forward to a growing relationship with Kerry at Devon


A Great Experience

5
pkelly1504 on 12/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I purchased a new car from BMW of Devon. We have gone through the process of buying a new car many times and it can be a real chore. My salesperson Carolyn was a pleasure to work with and knew the product well. We went back and forth trying to select the right model and options and I felt she was really working in our best interest. When we finally selected the exact car we wanted, Frank the business manager and I worked a price and came to an agreement. The car we wanted was at another dealership and Frank came in and told me he had some bad new and good news. The bad news was the car was unavailable however he was going to put me in the same model with many more options and honor the same price. I was floored.Carolyn and Frank worked as a team to get us an awesome car. Working with them was a pleasure rather than a chore and i would recommend them to anyone in the market for a BMW.


Top notch service!

5
jbrpa on 11/24/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure working with Carolyn and Frank on the purchase of our new BMW X3! They could not been more knowledgeable, efficient and friendly. Would highly recommend anyone considering a BMW to go meet with Carolyn!


Recent certified BMW purchase with Carolyn

5
brian don on 11/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, terrific experience. Carolyn was knowledgeable (able to answer all of my questions), was sincere in her desire to help us match to the best car, was open to working with us on the terms of the deal, and made what can be a stressful or even unpleasant experience relatively stress-free and quite pleasant. I would absolutely look for Carolyn's help in the future and refer family or friends to her.


Great Experience at BMW Devon

5
jwquinn on 11/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I just bought our first BMW at the Devon dealership and we were extremely pleased with the level of service and attention that we got from Kerry. We took about 3 weeks to make our decision and Kerry was there for us every step of the way. We came in and test drove a few times, flip flopped on new/lease vs. CPO, and emailed/called with questions and he couldn't have been better in helping us weigh our options and finally decide. He followed up with us along the way the perfect amount of times - never got pushy or overwhelming - and I could tell that he actually was interested in helping us find the car that was right for us, not just making a sale. This will not be the last time that we work with Kerry to get a car!


Devon BMW used experience (Carolyn Cohen)

5
jaeger2 on 11/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently purchased a used BMW from Devon and Carolyn Cohen. No pressure and knowledgeable. BMW technician answered my performance questions. Good price especially since certified and coming from a dealership, price was comparable to other dealers and fair according to KBB and TrueCar. I was expecting a "stuffier" experience from BMW but Carolyn was pleasant and down to earth.


A caring salesman

5
blopez01 on 11/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the most wonderful car shopping and buying experience. Shawn Deuber took the time to help me make my decision. No pressure - he was informative and patient with all of my questions over a period of a week. He treated me with respect and let me come to my own decision that buying a particular CPO BMW 5 series from BMW of Devon was the correct one for me. I truly appreciated the no pressure approach. I'd recommend Shawn and BMW of Devon to anyone - they were most fair with pricing and treated me like a valued customer.


Terrific Buying Experience

4.8
Vents22 on 11/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent experience in purchasing a 3 series at BMW of Devon. Outstanding customer service by client advisor Dan McCloy. He was extremely helpful throughout the process. I would highly recommend purchasing a BMW here.


John Errington

5
john.w.errington on 10/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carolyn was very helpfull and had a good knowledge on the328xi car we drove and then bought. She also did a few follow up calls to make sure we were happy with the car. Also set up our second class to know the nav system


Enjoyed every minute at BMW of Devon

4.8
krush873 on 10/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my first time buying a car and I couldn't have been more pleased with my experience at BMW of Devon. My salesman, Dan McCloy, was fantastic and extremely helpful. He was by my side the entire time looking to help me find exactly what I wanted within the price range I was looking for. Dan is very knowledgeable about all of BMW's models (both new and old,) which made it easy for me to trust his judgment. He was beyond patient with all of my questions and made the entire process more than enjoyable. I look forward to working with him in the future!! I can't thank him enough.. I love my new car and would strongly recommend him to anyone looking to work with an honest and great guy!


Wonderful service, great experience!!!

5
221smf on 10/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've done my homework and was now ready to start the process of finding my new car, a mid size luxury SUV. The BMW was one of the cars on my "wish list" so my husband and I decided to start first at Devon BMW. Well, I need not look or go any further!! We were immediately greeted by John Walden, so knowledgeable, so friendly, he helped make the process fun and effortless. Wonderful from start to finish and most importantly the car of my choice is just perfect! Thank you John and Tom for making this a very pleasant experience.


Great Experience!

5
Yankees2442 on 10/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were in the market for a pre-owned BMW 328xi. We were referred to Carolyn at BMW of Devon and she was terrific. She was knowledgeable and was very patient with our questions and did not make us feel pressured. Everyone from sales to finance (we worked with Frank who was incredibly helpful) were wonderful to deal with. Would definitely recommend them!


A singular focus on outstanding customer service.

5
da38473 on 10/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility where you drive into the service area and exit you car outside the elements help add to this. When you exit your car you are promptly greeted by someone who escorts you to a comfortable waiting area with coffee and snacks. Your service advisor then comes for you and goes over the work you wish to have performed and makes sure to cover all of your concerns. My service advisor, Bruce Baynard is knowledgeable, friendly, and professional. His service manager, Rich Hudak, is always available to speak to as well if Bruce is for some reason unavailable. They perform all work timely, properly, and deliver my car back to me as promised. BMW of Devon's sales department is just as customer focused. I recently purchased another new BMW, my first from this dealership which is under new management and had the pleasure of working with Tony Lukanski and Carolyn Cohen. I did a lot of price checking and didn't find a better deal anywhere. There was no haggling, games, or pressure, just one quote that turned out to be extremely competitive. The sales process was simple and they ordered my new car without even trying to steer me to a car with options/colors different than I wanted just because they might of had it in inventory. Carolyn kept me abreast of the progress of my build and my new car was delivered earlier than I expected, a pleasant surprise. Upon delivery Carolyn educated my wife and I on all of the features of the car so we could enjoy the best possible driving experience. When it came time to do the paperwork Frank Muto made the process quick and easy to understand. He is very proactive by even having my new insurance card on hand for me. My deal was exactly as quoted and they delivered everything they said that they would. This dealership makes you feel like part of their extended family. I also like that the people I mentioned in my review are all proud and passionate owners of BWWs, like myself.


BMW OF DEVON

5
Godsey111 on 10/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will referAll our friends and family to the dealership.


TOP NOTCH: This is how all dealers should be.

5
Bill on 10/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had been looking for a VERY specific car for several years now and Cars.com sent me an alert that BMW of Devon had what I was looking for. This was an Avus Blue E39 M5 - these cars are somewhat rare these days and I called right away and made an appointment to see the car. When I got there I was met right away and shown the car. We discussed the history of the vehicle which they knew pretty well. I drove it and it was beautiful so I bought it. The sales staff was very courteous and knew their cars very well. They answered all of my questions and made me feel like a valuable customer. I brought it back recently to be serviced and the service staff was impeccable. The facilities are clean and gorgeous and the work is fantastic. BMW isn't called the ultimate driving machine for nothing. They earn their excellent reputation daily with people on the ground like this. If you're looking for a BMW I would HIGHLY recommend giving the folks at Devon a call. There's no way you'll go wrong. Thanks guys - keep up the good work.


Great Experience with purchase of 2nd X6

5
AHNicolas on 10/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and accommodating!! He makes the process fun and relaxed. In addition, Frank Muto and Tony Lukanski have been very very friendly, welcoming and helpful with all the financing. They explained everything to me throughly and spent all the time with me that I needed. I love BMW of Devon and have recommended them to my family and friends!


Great experience!

5
ReneeLD on 10/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Walden made leasing my new BMW a terrific experience. I would definitely recommend BMW of Devon & I will likely be a customer for life!


Will not return

1.6
SJD92 on 09/26/2014

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

I recently was in the market for a certified pre-owned BMW. This was my first car purchase. Almost everyone I encountered at the dealership was helpful and friendly. Carolyn was extremely patient and helpful while I test drove many different cars. When it came time to make a deal Demetri went to look at my trade in. When he returned inside he approached me with a condescending tone, even laughing at me at one point, and it seemed he was taking advantage of me due to my age. I ended up purchasing my car from another BMW dealer after they doubled Demetri's offer for my trade in with no hesitation. Unfortunately I will not even consider Devon BMW for my next purchase because of a bad experience with one employee.


Great Service

5
lisacooper24 on 09/13/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I thought that i would have the typical experience with the dealership until I met Gina----she is the most educated and informative sales rep out there when it comes to BMW automobiles-----so much so that we bought 2 cars from her and we are so happy that we did----she is always so helpful and easy to talk to and we will be lifetime car customers------all i can say is thanks


Purchase of new BMW 328xd

5
Rich Baird on 09/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the very beginning and throughout the entire process, BMW of Devon displayed exemplary customer service. I was keep aware of every step with phone calls and emails. Both Kerry Simmons and Frank Muto spent extra time reviewing the entire car buying process and reviewing all of the features. When it comes time to buy my next BMW, my decision is clear -- BMW of Devon all the way.


Unparalled Service!

5
mone330 on 09/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought several cars from this dealership. When I moved out of state, I traveled all the way from OH just to get my car from them. It's always a pleasant experience. The staff is friendly and professional and my salesman John Walden is the best!


I made a few new friends!

5
bcass57 on 08/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took delivery for a 2105 M4 BMW from BMW of Devon and simply put, the car has exceeded my expectations in every way. Not to be outdone however, was the outstanding treatment I received from the Sloane team. It started immediately when I received an intro call from David Sloane himself he jump started the process and within minutes of our conversation I received a call from sales team Member Chris Blazer. From that point on until the car was delivered, Chris provided me with not only attentive advice and prompt follow through, but showed a genuine care and interest that everything in the sales/procurement process was to my satisfaction. Chriss professionalism validated my decision to come to BMW of Devon and I could not be more pleased.In closing, Its not often that one goes through the auto sales or any sales process and in the end wants to befriend the staff . In my case, that is exactly what happened. Thanks to Davids call and Chriss excellent customer care, I will look no further for my next BMW purchase. I unequivocally give BMW of Devon my highest endorsement to any prospective buyer. You could not be in better hands and who knows you might make a few new friends along the way! Special thanks to GM Tony Lukanski and BMW Genius Joe Narke. Tony took great pains to insure timely delivery and fulfillment of a high demand, limited availability custom automobile. Joe has shown unending patience in fielding my questions -which by the way he continues to do going so far as meeting me at my home. I would be lost without him.


Excellent Customer Experience

5
jrmorris on 08/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working in a customer service environment, I look for the same quality of service from other businesses. Carolyn Cohen is a pure example of what customer service is all about. From initial contact through email to delivery of the car was nothing less than exceptional. Thanks for a great experience!


Wonderful BMW M5 Purchase

5
wilgur on 08/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been dealing with Kerry Simmons by email and telephone for a while concerning a BMW M5 that BMW of Devon had on their lot, but was unsure of the color and was looking at various other vehicle (M6 and Jaguar F Type). Because I live in New Jersey popping out to see and drive the car was a major issue and I did not want to drive the 115 miles unless it had reached 1-3 on my short list. On first contacting Kerry he was very approachable and accommodating, knowing my needs for a lease he supplied me with excellent rates first time around - no haggling, no pressure, no insisting I come in to drive the vehicle! When I mentioned my Trade In he again was very fair in advising what I could expect his dealership to pay for it - again no haggling! In the end both of these factors had a bearing on my decision to finally go with the M5, after arriving at the dealership late one Saturday afternoon after a harrowing 4-1/2 hours drive in traffic. Kerry was only too pleased to honor the numbers we had discussed and even lower the lease rate slightly in good faith. I did have a chance to drive the vehicle with David Sloane, before making my mind up. David was very pleasant and not pushy at all. My fiance experience with Frank Muto was also very pleasant and relaxed. Altogether a great experience with no last minute surprises, no pushing things I did not want on the car. The car was handed to me in perfect condition and all features and amenities were fully explained before I drove off - another first in my book - luckily as the M5 has a long list of neat little features, which would have taken hours to find in the manual. Thank you all at BMW Devon for making my buying experience such a joy - even my wife commented how helpful and friendly everybody was - a superb compliment from her!I would highly recommend them to anybody interested in purchasing a BMW.


2015 BMW M3 delivery!

5
thezenmaster on 08/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just recently took delivery of a 2015 BMW M3, which I ordered. My very knowledgeable CA, Kerry Simmons has been fantastic throughout the entire process. From the initial stages of ordering, he kept me posted throughout the process. I knew when it was being built, on the boat, when it arrived, and he even texted pictures and a video of it being unloaded. Emails and phone calls were always responded promptly, and believe me, I was quite a nuisance. :) On top of all that, I received a great deal on this car, which was just introduced and in high demand.Thanks to Tony as well, and the detailing team who worked hard to get the car prepped and detailed the same day they got it in so I could drive it home that night. Can't recommend these guys enough.


excellent salesperson

5
sconroy on 08/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had the pleasure of working with Dale Levin, a friendly, knowledgeable and NOT overbearing salesperson. Dale walked me through the process of building a BMW convertible. After the purchase Dale would email/call us with an update on the vehicle's building status. I would strongly recommend BMW of Devon--especially Dale Levin!


Smooth and friendly transaction

5
cominsky on 08/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped in with entire family to look for new car and they made the process quick and fair. Very friendly salesman and sales manager. Happy with experience.


Great experience on my first BMW purchase

5
Mperez8888 on 07/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my first BMW and I was extremely satisfied with the service, responsiveness and willingness to come to an agreement provided by the salesman. I would highly recommend Kerry.


Dale Levin-Superior Customer Service!!!

5
lwiley160 on 07/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dale Levin met our every question and need when we came in to shop for a new car. His service bears to no comparison to other dealerships!!! He's heads over all the other dealerships. I would recommend the dealership and specifically Dale to anyone looking for a superlative new or pre-owned BMW. His knowledge of the models and vehicles and his honesty and character as well as his responsiveness to our needs made this a very special purchasing experience.


Great experience at BMW of Devon

5
antoniam on 07/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

There are a lot of BMW dealerships in this area to choose from -and I've been to a few of them, but I've had the best experience at BMW of Devon.The staff is friendly and responsive, I felt respected and comfortable at all times and I got a great deal! I'll be back for my next car in less than 36 months! :) Kerry helped me get the exact features on the car that I wanted and I am highly satisfied!I definitively recommend this dealership for all your BMW needs.


TOTALLY POSITIVE!!!

5
priscilla1 on 07/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a first time BMW buyer. The sales staff members I dealt with were so attentive. Tony Lukanski helped me identify which model would suit me best. He helped me to design the car with all the features I wanted. Kerry Simmons walked me through all the bells and whistles and how everything worked before I drove the car home. He has been available 24/7 to receive my many calls with questions.I pulled in today, unannounced, and had all tires checked on my car due to a message I got re low tire pressure. I was in and out in ten minutes. I have never known such first class treatment from a dealership. Cannot say enough.


Well worth the drive

5
weign1 on 07/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Let me start by saying that any business today that does not embrace technology and electronic communication isn't going to fare as well as those that do. I'm not saying that we need to avoide face to face exchanges completely, but in this busy world of data and information, people often want to research on their own time without wasting that of others before they engage with the face to face. For example, most days I spend 12 hours or more at my office going from building to building and meeting to meeting. I depend on email, texts, instant messaging, Skype or FaceTime, and my cell phone for much of my communication. Let me explain why this is important to me and why I was so impressed with BMW of Devon.For the last four or five months I had been searching online for a CPO BMW. I would use the time that I had to look online for the model I wanted at the price I was willing to pay. I had made a couple inquiries online with my local BMW dealership and got nothing but crickets. When I did get a response, it was useless dribble like "Present me with a Challange". Yes, I spelled that incorrectly because that was how it was spelled in the email I received. Seriously? Here's a challenge for you: LEARN TO SPELL! Anyway, since they were of no use, I started expanding my search using the BMW web site. From California to Maine, I looked at any car that matched my search criteria. After what seemed an eternity, I finally got a good hit on a 2012 535i xDrive at BMW of Devon. I decided to click the "request an eQuote" button fully expecting to not get a response. In under an hour I received a very pleasant email from Helen with the price minus a nice internet discount. She even apologized for taking so long. OTHER DEALERSHIPS TAKE NOTE: She responded in less than an hour and apologized!!!! Moving on...Given that the car matched my criteria and the price was very good, I decided to contact Carolyn who was the salesperson Helen mentioned could help me further. As with Helen, Carolyn responded almost immediately an answered every one of my questions. Carolyn was incredibly helpful, insanely polite, and blazingly fast. Since I was interested in the car, the next step was to figure out what to do with my trade. I gave Carolyn the VIN, a description, and emailed her a picture. Within an hour, she emailed me back and said that Demetri, the CPO manager, gave her a verbal figure for my trade. I had done my research and was expecting something between KBB and the "other" book. The number was exactly where I wanted it to be. I knew this was subject to an appraisal, but Carolyn explained that they like to do business without jerking people around. Haggling and negotiating may be fun for some people, but I bet most people find a root canal more appealing. Carolyn told me that they like to price the cars at what they are worth and give people reasonable amounts for their trades. Everybody wins. Next up: how to pay for it...Seeing at that I am not independently wealthy, there was a portion of the price that I was planning to finance. Having a good relationship with my local bank, they offered me a discounted rate that wasn't bad. I mentioned to Carolyn that I was going to secure my own financing, but she suggested that Frank, her finance manager, might be able to do better. Again, within less than an hour, Carolyn emailed me back with an offer from Frank that beat my local bank by a significant amount. In addition, by financing through BMW, I got an additional $750 discount for having recently acquired a graduate degree. Whoooo Hoooo! When can I pick this car up????? Did I also mention that by by offering such a good price for my trade I saved quite a bit on the sales tax?The following Saturday came around and I called Carolyn to see about picking up the car. She said that it was already checked out, detailed, and ready to go, so I could come pretty much anytime. How about today, I asked? Carolyn said she was there until 5pm, so come on out! Given that Devon was a little over 5 hours away from me, I quickly got in the car and hit the road. Carolyn was even nice enough to call my cell a couple times just to make sure everything was okay and that I wasn't having any issues. When I finally pulled in to the dealership, it was 4:30 pm. I felt horrible about showing up on a Saturday a half hour before quitting time, but Carolyn said it was not a problem at all. While Demetri was looking over my trade, Carolyn took me for a test drive. I don't know which impressed me more: the car, or Carolyn's knowledge about every aspect of the vehicle. She told me that she had not been at the dealership very long which astounded me. This was a salesperson who others should mimic. She was very pleasant, informed, smart, and a pleasure to deal with. There was no question that I was going to drive home in this car.By the time Demetri and I had a chance to talk, Frank and I had a chance to go over the paperwork, and Carolyn and I had a chance to pair my iPhone to the car and set up the navigation for the ride home, it was after 7pm. Again, I felt horrible for keeping these folks so long on a Saturday evening, but every one of them told me not to worry about it at all. They were more than happy to make sure I had a pleasant experience and a safe ride home with my new car. Frank told me that he would take care of everything and to call or email him if I had any problems or questions. Carolyn was even so kind as to tell me I could call her at any time should I have a question about the car. We all shook hands and on the road I went. I should have bought them all dinner!It's been a couple weeks now since I picked up the car and I couldn't be happier. I have emailed Carolyn and Frank a few times with follow-on questions and they were just as responsive as before I bought the car. Looking back on my experience and I am still impressed. This was a fantastic group of young professionals in the business of selling some of the best cars on the road. To that end, they did a great job. I don't care how far away you are... If you are in the market for a new or CPO BMW, I highly suggest you call, email, text, or visit BMW of Devon. You won't regret it. I sincerely hope that Helen. Carolyn, Demetri, and Frank are still there when I am looking for my next BMW. Without a doubt, it was definitely worth the trip for this one.


a very happy experience

5
ShellyPurcell on 06/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been dealing with this dealership for over 20 years. i was very fearful that my past sales rep (Al Saba) had retired and the dealership was under new owners. The sales manager Claudio (who had been there 14 years) assured me that everything would be the same as it was. i went into the dealership saturday morning, really not know what to expect. i had a number in mind for a 2014 M235. Claudio set me up with Al's "replacement" Kerry Simmons, and he gave me a bottom line. no grief or haggling. I was so pleasantly surprised! i know they are in business to make money, but they went below my max number and i am getting the 2008 convertible detail too! Kerry delivered the 2014 to our house went over the "new" features and we went out for a nice wild ride back to the dealership. it was a fun day! -- ask for Kerry when you go there. very kind and considerate! Claudio -- you were great too.Kerry -- see you in 2018.


Great experience at BMW of Devon

5
Pat BH on 06/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The other day I made an appointment with Kerry Simmons because I was interested in buying a BMW but I was not sure what I wanted. Kerry was very knowledgable and did not try to rush me into a decision. At the end of my visit I decided on a white 2011 328 coupe and I am very happy with my purchase. I would recommend Kerry Simmons and BMW of Devon to anyone looking to buy a car.


Excellent Experience from Start to Finish

5
mweckesser on 06/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went over to BMW of Devon after finding a Certified Pre Owned 3 Series online that I was interested in. John Walden assisted me as soon as I stepped in the door. Honestly, it was the easiest car buying experience I have ever had and certainly the best interaction I have ever had with a dealership. John took me out to to the car I was interested in purchasing and took me thru the process without ever being pushy in any way, shape, or form. I received an excellent value for my trade-in and quickly went over offer and financing terms for the vehicle I ultimately purchased. The negotiation process was simple and never tenuous - it was fair and logical. Once we had settled in on price and trade value we set an appointment to pick up the vehicle within the next few days. I headed over two days later in the morning to finish the paperwork and get into my new car. John answered all of my final questions and showed me every detail I needed to know about the vehicle - at which point I was passed off to Frank Muto to complete all the necessary paperwork. Frank gave me a a full explanation of every document I needed to complete and made sure I arranged financing terms that fit my budget. Again - while offering additional warranty and protection plans I never felt like I was being pushed into anything I didn't want to do. Once everything was signed up, my car was waiting outside with a fresh wash and wax, ready to drive off the lot. It was a truly painless and easy experience. I would recommend this dealership and both of these gentlemen to anyone in the market for a BMW. I look forward to going back and purchasing my next car at Devon as well.


Great BMW Dealership

5
kackie69 on 06/19/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a particular BMW X6, midnight blue with oyster interior, and BMW of Devon had exactly what I was looking for. Everyone at the dealership was more than accommodating. I live in Maryland and the dealership is in Pennsylvania. They took care of everything so that I could bring the car home the same day and not have to make another trip back to Pennsylvania to pick it up. Follow up after the sale has been incredible. They even made arrangements to get a couple minor things taken care of here in Maryland.If you're looking for a great BMW dealership with really attentive, knowledgeable sales representatives, this is the place, BMW of Devon.


Outstanding experience

5
jimhunter1972 on 06/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchase a BMW 328i on Friday June 6, 2014. My experience was exceptional and I owe that to Carolyn Cohen and the TEAM at BMW of Devon. Carolyn made the experience easy and her knowledge of the vehicle and her "can do" attitude completed the transaction in a short period of time. I would say this was my best car buying experience ever and I have purchased a few cars in my time. Demetri and Frank were also very helpful and very easy to deal with. So, if you are looking to purchase a BMW go BMW of Devon and Ask for Carolyn.Jim Hunter


Friendly Follow Through

5
DCS1 on 06/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Met with Carolyn Cohen a couple of times for test drives, and told her the kind of model and color I wanted for a pre-owned. When it became available, she called me and the sales process was quick and efficient. Really appreciated her follow up. The whole staff, including Frank and Demetri, were also great throughout the experience.


Friendly and Thorough

5
diddyw on 06/11/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have continually found the employees of Devon BMW to be extremely friendly, accomodating and thorough. Claudio, Gina and Frank were easy to work with and very knowledgable.


Top notch experience

5
Mefrey on 06/10/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had the pleasure of working with Frank Muto and Carolyn Cohen at Sloane BMW . They are both knowledgable, friendly & to care that buying a car is not stressful.


Wonderful Experience

5
rmnaut on 06/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

2nd Purchase w/Kerry who was once again fantastic, friendly & honest. His manager, Anthony Lukanski was just as stand up & pleasant. In all my years buying vehicles - and I have purchased many, this was sincerely the best experience by far. Shopped around before purchasing the 2014 X5, but not only was BMW of Devon the best deal, but Kerry, Anthony & Frank were superior in service, honesty & professionalism over all the others. I will never hesitate to refer them to everyone I know. Anyone purchasing a BMW should definitely call Kerry Simmons!


leasing a new bmw

5
zibbie on 06/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

definitely a 5 star experience from start to finish


Used BMW Purchase

5
gduffy on 06/03/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was met at the door by Carolyn, my Salesperson, and it was the most pleasant car buying experience I have had.Recommend this dealership and this Salesperson highly. I am thrilled with my car purchase.


New X5 Purchace

5
johnmgw on 06/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kerry,Thank you for all your help in getting us into a new X5d. I was very impressed with how friendly and professional everyone at Devon was. I will definitely recommend you and dealership in future. Thank you again.John A


Carolyn

5
JLiu on 06/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we enjoyed the young new sales Carolyn's overall service from beginning, she is very responsive, honest, supportive, with great care to customers. so that we made the deal done within one week starting from quoting to picking up the car. i will buy 2nd BMW and definitely will come back to her.


Greatest car buying experience ever!

5
dferg413 on 05/31/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After visiting several other BMW dealerships within a 100 mile area from my home, I was lucky enough to finally find BMW of Devon. I could not have found a better group of people to help me with the purchase of my first BMW. From the moment John greeted me at the door I knew I had found the right place. He introduced me to Carolyn and from there everything just fell into place. She lead me through the purchase and made me feel comfortable the entire time. I didn't have to deal with any of the going back and forth that I had experienced at other dealerships. They have earned my business for life. When I am in the market for my next BMW, I will be headed to Devon to see Carolyn and John. Great job everyone and thanks.


Excellent experience

5
Natbeck1 on 05/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great sales experience. Went in looking for new BMW Dale showed me several vehicles. Went over all features. Explained everything & answered all my wife's questions. Would highly recommend him & the new BMW of Devon


Great People, Great Experience!

5
jillcz on 05/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales people at BMW of Devon are great. They are knowledgeable, helpful, not pushy, and down-to-earth. Car buying is not always enjoyable, but having sales people like those at BMW of Devon to work with makes it much easier. I worked with Dale Levin and Tony, the GSM, and both went out of their way to get me the car and deal I wanted. I would highly recommend them and the dealership. Excellent experience.


Pleasant, no pressure experience

5
mbulley on 05/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dale Levin and everyone at BMW of Devon were very friendly and accommodating to my CPO needs and desires. When they found the car I wanted, the sales and trade-in process was very easy-going with no hassles. And they delivered my car sooner than promised. Overall, it was a great experience.


$43,775

Mileage: 0

Color: Black

Transmission: 8 speed Automatic

Body Style: SUV

City: Devon, PA

Engine Type: 2.0L I4 16V GDI DOHC Turbo

Contact seller for price

Mileage: 27888

Color: White

Transmission: Automatic

Body Style: Sedan

City: Devon, PA

Engine Type: 3.0L V6 24V GDI DOHC Turbo

Contact seller for price

Mileage: 30924

Color: Silver

Transmission: 8 speed Automatic

Body Style: Sedan

City: Devon, PA

Engine Type: 2L

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