BMW of Birmingham

Best car buying experience I have ever had

I recently bought a BMW M2 at BMW of Birmingham. As this was a new BMW model and was highly sought after, it took almost 4 months from the time of the order until delivery date. During this time, I worked with Jason O'Quinn who answered countless questions before I decided to place the order, while I waited for the car to be built, and after the delivery. The whole process was very professional, emails were answered and calls returned, which was, to be honest, welcomingly surprising. The delivery day, after a 4 month wait, was pretty exciting. Jason seems as excited as I was. Car features were explained, questions answered. Jason was very professional, even got me a couple of nice things from their store. He earned my respect, being a car salesman. I mean a BMW Genius. :)John Scanlan found the right financing for me and also answered many questions in that front. Thanks for your patience, John. Financing was done by Britney Shannon, who was very pleasant and patient also. For the first time in a dealership finance office I was shown their different products, but did not feel pressured to buy anything.About three weeks later, I got a call from Michael Matkosky who arranged for an Encore Delivery which is an excellent hour of training with a BMW Genius. I took it with Ashley Tucker. Got great tips about iDrive I would have never gotten from the manual. To me, it was worth the time and the drive, as I live an hour away from Birmingham. I was properly bribed to come in with a generous offer of some BMW products and a full tank of gas. Thanks Michael.Finally, on the same Saturday I had the encore delivery, they performed the 1200 mile break in service. I talked to Anna McMurry, who was very nice and polite and answered some questions I had about it. I went to lunch and after a couple of hours I got both a text and a call saying the car was ready.I talked to other people during my two visits to the dealership, such as Sam, who filled up our tank on our way out, and the parts store guy, whose name I don't have. Thank you.You may be thinking this review sounds too perfect to be true. How do you know all these people's names? Simple. I keep my receipts, emails and cards. This is for real, not a made up review.I too think this is too perfect. Well, the title should have hinted it. I have bought a couple of other BMWs in different dealer in this region and I can tell you, it was not like this. I am still trying to find problems with this process, being an engineer, but I can't. If I had to complain about anything, it would be how long it took to get this awesome little car, but that is on BMW. Considering what I got for the money I paid, I would wait 6 months for it. I love this car. A sincere thank you to everyone at BMW of Birmingham. You guys keep it up!MHuntsville, AL

Very informative time with BMW Genius

Great dealership and Michael Matkosky was very helpful and knowledgeable during my time with him After I purchased my new BMW. He is thorough amd I know if I had any questions in the future, he would help explain anything I need to know.

Outstanding sales, service and instruction

When I visited BMW of Birmingham, it was with the desire to test drive the new BMW 330e. Jason Eldridge is the salesman I worked with and because I have known him for several years, I trust his advice. He called me when it came in and I test drove it. I really liked it, so we started crunching numbers. In the end I did lease it. I talked with several of the staff and was treated like I mattered. Ashley Tucker helped me several times in learning how to operate the navigation system and some other technical matters. Then after about 10 days of driving it, Ashley did my Encore presentation, where she answered all my questions. I visited the parts department, the service department, where they washed my car and cleaned my windows thoroughly, and have talked to Jason and Ashley several times since the purchase. I am very pleased with the purchase and the way I am treated when at BMW of Birmingham, even after the sale.

Mr James

I am very please with all phases of the overall service.

Helpful for recall air bag service

Had both air bags replaced in 325Ci due to recall. I have never been here before and everyone was very helpful and made sure that I was being waited on.

The Complete Dealership

My wife and I visited the Birmingham BMW dealerrship to service our 2010 328i. When we departed we owned a new 2017 740i. Jason Eldrige was amazing to work with as we negotiated our deal. Then we had the pleasure of meeting Mr. BMW. Mike Matosky,who provided our initial orientation of the new features.. Later, we returned for a more indepth session on all the features the new car had to offer. The experience was easy and enjoyable.

BMW Birmingham

The quality of service received was EXCELLENT. The service manager was friendly and courteous.

BMW of Birmingham

Jason was a great representative, he was courteous and professional. The entire buying process was easy and there was no sales pressure from any of the staff.

Windshield Repair

Everyone in service was very helpful and did a great job... Joele was especially helpful and courteous... I appreciate the the help and support that I received from the whole team...

Excellent Service

Chris is always on top of our service and takes great care of all of our vehicles.

Genius Session

I met with Michael today for my Genius session. Michael explained everything I needed to know about my new BWM X3 and answered all questions I had. He was very helpful. He also left his card with me and asked me to contact him if I had any other questions.

Purchased used BMW

I purchased a used BMW from this dealership, Ashley, Cameron and Britney were nothing but helpful in answering all my questions and concerns as well as helping me finance the purchase under terms that fit my needs. I recommend speaking with them to anyone looking to purchase or lease a vehicle in Birmingham!

GENIUS ENCORE

Michael Matkosky was very knowledgeable, patient and an overall delight to work with. He was quite thorough in his explanations of the many 'useful' functions I will use on a day to day basis in my new X5. My Sales Team, starting with Larry Carpenter, an energetic & accommodating sales person & ending with Michael, was TOPS!

Mixed review of our Client Advisor (Jason Ethridge) & dealer

Due to my auto being totaled in an accident ruled NOT my fault, we had to start looking for another vehicle. My husband & I arranged to drive in from Montgomery & test drive one car in particular. That went pretty well...however in thinking back, they had to jump off the BMW we were set up to drive as the battery was dead. We still thought...that can happen to anyone. We did purchese the car that day with Jason's promise to order BMW inserts for the rims as well as floor mats since those were missing. Well, the BMW rim inserts were the wrong size, therefore I as well as my husband telephoned him, leaving several messages letting him know what he had sent to us were too big & will NOT work & to plz contact us. We were just letting him know there had been a mistake in size on the inserts but to please please at least contact us. That has been over a 6 week period. Not only that but now, after having it 6 weeks, we know now it needs a new battery which will be appr $400.00. I have been in sales and marketing all my adult life and would never ignore a customer ....period...whether they were new or existing customers. If your customers are happy with the professional way they are treated and the sales person keeps his word, that repeat business is a given, which was my case. I bought an Infinity G35 from Tom Williams in 2007 & was totally satisfied with my customer service which is exactly why I trusted Tom Williams in purchasing my BMW. I'm not overly critical of sales people, but ignoring calls, messages left but not returned is not good for the sales person nor Tom Williams and certainly not good for repeat business! Btw...we still don't have correct size BMW insets for rims... they sent ones for the 700 series so they don't fit...we need ones for 328I

William Strahan

Very good, hassle free service experience from the drop off to picking my M3 up !

Great service! Nice people!

The folks at Tom Williams BMW are great! Go there often for service!

Excellent recap of the features on my M4.

Mike did an excellent job of going over the features on my M4, especially the voice activated features. With the new iDrive5 system, the changes are fantastic but definitely require some time to learn how to operate them. Mike was very thorough in going over the entire system. There was one area where he needed to check on the process and he assured me that he would get the information. I was very impressed with his knowledge and how he educated me on the system.Jimmy AdcockTrussville, AL

Larry Carpenter Client Advisor

We had searched every where for a car and we were in the car lot looking at cars as we were approached by Larry Carpenter. Larry had a smile on his face and asked if he could help? Larry was the best sales person we had ever met. He was very knowledgeable, friendly and showed interest in what we said we were looking for. He got us the exact car we wanted, at the price we wanted. He is a great Client Advisor and we would recommend him to anyone. Katie/Calvin

Good Experience

MIke Matkosky was an excellent teacher. Very personable and informative. Since this is my first BMW, I was starting at "0" knowledge of the car and Mikewas very helpful and patient in the process.

My service dept experience with BMW of Birmingham

Bottom line up front.....my experience with BMW of Birmingham started off rocky but that quickly subsided and Chris handled the service of my car with true professionalism. Highly recommend!!

Tom Williams BMW

Sterling did an excellent, timely job as my service rep. Great guy.

Fall Service Review

The online reservation process did not work properly, but the service staff were very helpful, and still were able to fit me into the schedule even without a reservation!

A Great Buying with Oleg Ghilan

This was my first BMW purchase, and Oleg Ghilan was an outstanding client advisor. Oleg was patient, informative, transparent, professional, and (above all) very easy to work with. He followed up on his follow-up commitments without error, and was very responsive to my needs and questions. I had a pleasurable buying experience with Oleg at Tom Williams BMW.

Exceeded my expectations!!

Jolee McMurry is a great service advisor. I had to have my bumper repaired and she made sure the repair met her expectations before releasing the car to me. Even though it took an extra day I appreciated the fact that she made sure the job was done correctly.

Good job.

Mike Matkosky did a good job orienting me to the car. I appreciated his friendliness and interest in showing me the car and the various working therein.

BMW X5 Service

All Good. Very satisfied with Tom Williams service

Genius Encore

Mike did a wonderful job going back over the functions of many aspects in the car. During my performance delivery, some of these items were shown, but due to so much information given at one time, I am certain that I had forgotten it. This review was so helpful to process it again and with a more hands on experience in a less restrictive environment. If I had any question, I felt very comfortable in asking my questions.

Genius encore

Mike was very helpful in reviewing the technology offering for my new X5. He is patient and takes the right amount of time to explain each feature. I have a real understanding of what to do with media, navigation, communication and the overall operation including cruise control thanks to his guidance. Mike is a qualified professional.

Genius Encore Delivery

So nice to get a phone call, setting up this appointment. Mike was at all times professional and pleasant. He answered all my questions and gave me so much good information in a well organized way.

Customer

I had a wonderful, thorough service agent of BMW. Jolee listened, took notes and followed through. She is an asset to you company.

Tom Williams BMW Service

Service Tech, Sterling Scott, was very professional, courteous, and knowledgeable. He processed me in and out in record time. Work performed is always of high quality. This is my second 3 Series, Tom Williams serviced my first vehicle and this is why I purchased my second BMW from Tom Williams.

BMW Birmingham

Fantastic customer service. Always timely and professional. I appreciate the fact that they genuinely want to do a fantastic job and create a good experience for their customers.

My BMW experience

Overall visit rated well; service advisor veryhelpful at courteous.

Service Advisor JoeLee

Always polite, cheerful, quick response on all concerns related to the car. Professional ... Very knowledgable.... Communicates and show very interest to make sure your car is in better working order after service is completed. Also calls to follow to make sure you are satisfied with the service received.

BMW 335is

Excellent experience with buying my certified pre-owned BMW 335is

Genius appointment with Michael Matkosky for BMW x6

Mike Matkosky was fantastic! Very patient and super knowledgeable. Improved my capabilities to manage the BMW technology tremendously. Perfectly met expectations of a service provided by a luxury auto dealer.

Bonnie Cosper Stewart, love my new car

Oleg was absolutely fabulous. I have worked in the automotive industry and have purchased several vehicles and can be hard to please. With that said I am thrilled with everyone that was involved in my purchase but must emphasize Oleg is why I purchased the car as he was great in assisting my husband and I, he answered questions clarified things and also made sure we were comfortable with refreshing drinks during our visit. He did everything he said he would do, and was asked to do and has followed up as he committed to do. I will send friends and family to him for their car needs. Fine, professional young man. I had the BMW experience as it should be.

Service experience

Great experience!! Was very nice to help and get me in on the same day to get my tire fixed!!

Encore presentation for my Xdrive 35I

Michael was very thorough in this second meeting concerning my car. He took what I already knew and expanded on it. I learned some shortcuts with voice recognition that will make my useage much more convenient.

Bow 750I

Birmingham BMW is an excellent dealership and goes out of there way to insure I'm satisfied with my purchase and service. Kareem is an excellent salesman and always treats me fair.

Bmw X5 Service

Service was great as usual. I worked with Jolee for the first time as fantastic.

BMW - Kareem Battles and Michael Matkosky

My overall experience with the staff at BMW of Birmingham has been a pleasant one. Starting with the salesperson Kareem Battles and later with Michael Matkosky.Mr. Kareem Battles was professional and clearly explained to me all my options.He was helpful and informative. I will recommend him to others interested in buying a BMW. My interaction with Michael Matkosky was professional and very pleasant. He provided very clear and succinct explanation of the features of my newly purchased car. I was very pleased to learn all the features offered in my car. I greatly appreciate his service.

BMW Genius Michael Matkosky is Genius.

Excellent follow up with new vehicle purchase.BMW Genius Michael Matkosky is truly the Bees Knees, very helpful. He is a wonderful addition to the buying experience.Oleg Ghilan puts the "Customer" in Customer Experience Manager. An excellent representative of the BMW product. A pleasure to work with in an industry that can have stressful moments. I will be a repeat customer.

Service

Jolee Mcmurry was great. She was nice and professional.

Horrible service

My visit at BMW on Saturday has been by far the worst experience ever! I arrive as soon as the garage doors have open;I was unable to explain the reason why I was dear I was under the assumption that I would be a advise on the service my car need by an advisor who turn out to be really rude and rush of service I will never go back!

The Genius Review

Mr. Matkosky was very patient, polite and informative. I needed and appreciate his assistance. He deserves a raise! He is helping me respect my vehicle even more than before.

Brake repair BMW 328i

Customer service was excellent and they explained all repairs clearly

purchased X5 35xD- BMW of Birmingham

This was a great experience. Incredible professionalism and worth the drive from SC. Great car!!! Great deal!!!Showed respect for my time and did not treat me like I was a neophyte in the car buying world.I will be buying my next cars from this group and my representative Chris Cole.

BMW of Birmingham E60 service recall

These folks performed a service recall on my sons 05 545 without question and with absolute top notch professionalism. They were quick to the punch and had the recall complete and ready to roll in 2 days. I strongly recommend this dealership!!!

Continue hi guys support

Excellent service after vehicle purchased.. The follow up instruction added value to the vehicle by realizing more potential. The service on previous viecle was excellent.

Tom Williams BMW Service

Chris Teal did a great job of managing expectations and making certain everything went well.

Service visit

John is always polite, attentive and explains the necessary maintenance issues. He is a pleasure to work with at Tom Williams.

Amazing customer service and sales staff.

I bought my 1st BMW in 2014 and recently returned to purchase my 2nd BMW from Kareem Battles. Working with Kareem is by far the best car buying experience I have ever had. He is knowledgable and treats his clients with the utmost respect. Kareem will always be 'my BMW guy'. Following the recent purchase I had a meeting with a genius to show me all the cool features on the car. Michael Matkosky was very helpful and definitely gave me a better sense of the features of the vehicle. I could not be happier with my BMW experience.

Easy Experience

Oleg is a great combination of (i) extremely informative and helpful and (ii) low pressure sales pitch. His knowledge of the cars is very impressive, and he was very prompt and responsive to all my questions. The usual "back and forth" process was extremely efficient in this case, and there were no hidden numbers or games being played. I appreciated the up front approach by Oleg and Ron with the finance team at the dealership. It was all handled professionally, respectfully, and efficiently.

Great Experience

Oleg and Mike make purchasing new BMW a very positive experience. Explained everything thoroughly and happily! Both are very proud of their product and showed their enthusiasm for it.

Work done on car

Great place clean, friendly, and fast. I was in and out, had stuff for the kids to do while we waited. Staff was helpful and knowledgeable. I will go back for all my BMW needs.

?????

Dropped car off on Sunday night, no forms in drop box to fill out.

Great Experience, Great Education After The Sale

The sale was amazingly simple and low pressure with the help of Jason, Ron, and Mike. Was surprised and pleased with the "we can do that" attitude. The follow through after the sale was amazing. Many thanks to Mike for the simple yet educational explanation of what the amazing BMW engineered machine is capable of.

Great visit with the BMW Genius

Learned a lot about my new BMW - great way to get the most out of this great vehicle! Mike was fantastic! I am glad I came for this visit.

Great services, excellent waiting area

I had an alignment problem which was difficult to resolve due to a frozen tie-rod end. They managed to resolve the problem, performed additional services and cleaned the vehicle. As always, a pleasant professional experience.

Great Experience

Great experience buying my BMW - starting with Jason for the sale, Ron for the financial paperwork and finishing up with Michael - a true BMW Genius - to orient me to the new features of my car. Thanks to everyone there!

Bmw Tom Williams

I was able to drop my car and pick it up after hours.

Great Experience

The sales experience was great with Ed Mcgehee. Friendly & knowledgeable and not pushy at all. Micheal Matkosky, the BMW Genius, was just that. He was completely knowledgeable about the car when I purchased it, and on my Encore visit he showed me a lot of capabilities I wasn't even aware the car had. Michael was ready to spend as much time as I needed and showed me the capabilities through actual examples. The Encore visit was very much worth it in my opinion. Much more worthwhile that I expected it to be, honestly.Love my new car, but looking forward to the next car I get at Birmingham BMW.

is the BEST!!!! He is always on top of things!

Your service department is so very good. Taylor Lupo, the serviceman in charge of my car, is the BEST! He cares about his work product and customer satisfaction! Thank you for my having such an outstanding serviceman!

Scheduled Maintenance visiit

Visit was good, making the original appointment was difficult with the service scheduling person, but calling on Saturday and speaking to Chris was very good

Saved my vacation !

Traveling from Northwest Georgia to Destin, FL my low tire light came on just North of Birmingham, AL. I just happen to notice a BMW dealership on my left. I drove about three more miles then I started to hear a loud roar coming from the road. It sounded like we were on some rough pavement. So i pulled off at the next exit and found that I had a chunk missing from from right front tire. I called the BMW Assist and the gentleman located my car, told me where the dealer was (that I had just passed) and then called them to make sure they had the right replacement tire in stock. We turned around and headed back north. When we arrived the Service Staff was waiting on me. They replaced the quickly and then saw that I had purchased the Tire/Wheel damage insurance. All I had to pay was the $50.00 deductible ! They also allowed our Yorkie to stay inside the waiting area with us as it was in the mid-90's outside.Great job, great assistance, great service ! Thank you so much !

The Best!

Michael Matkosky was very patient and understanding with me. There were so many questions answered. Now I know how to manage my car.

My Service is Unprecedented

When I came into BMW of Birmingham for the first time for service everything about my experience was professional and the service I had was exceptional. From the time I called, the receptionist sent me to the appointment scheduler - promptly- they were courteous and professional. When I walked in the door, I was greeted by my advisor- who checked me in fast and got me in and out in record time! I waited for 1.5 hours for my first maintenance - which is amazing. I waited in a well maintained, clean facility. The coffee bar was clean and delicious. They had new magazines, TV, wifi, and a children's area for my 5 year old. I purchased a t-shirt, tag, and spare key in the gift shop/retail area. Jim and Ken helped me with a smile. I looked at the 2016 BMW's on the exquisite showroom floor and Bruce and Sherrie came to talk to me about them. The friendly service I have experienced at BMW is welcoming and warm.I will be here for a very long time because I plan on being a repeat customer.

great service

Very professional process in car getting serviced. BMW Birmingham always does a great job.

BMA genius assist

Michael Matkosky spent at least 90 minutes going over specific questions from parking to use of and pairing up of the backseat iPad. We also took the car on the interstate and he demonstrated the use of the cruise control. It was extremely helpful, and I am sure that I will return to have another session with him covering other 7 series "bells and whistles." I would recommend him highly to anyone. Pam Eubanks

Excellent service

We recently purchased a BMW X5 from this dealership. Parker and Michael were extremely helpful and pleasant to work with.They both had good personal skills and were very knowledgeable about the car. We are very satisfied with the service and attention that we got at the dealership. I would recommend their name to our family and friends.

Just what we wanted!

After my lovely wife wrecked out 530i, we were looking for a replacement. Located a 2011 528i at Tom Willliams. Car had just been traded in at the Lexus dealership across the street, but Larry Carpenter made sure the car was there for us to test drive. It was just what we were looking for and Larry was a breeze to work with. Gave a run-through on the car, which is considerably different from our E60. Had one minor snag in financing, but it was smoothed out quickly. They installed new tires and even delivered the car to us. Plan to buy another car from Larry when get ready for a newer one!

EVERYTHING GREAT!

Great deals, huge selection, very friendly staff!

Rating Michael Matkosky

Your BMW Genius, Michael Matkosky, met with me Tuesday, June 14, 2016 to provide an overview of the computer operations of my 328i. He was very thorough and concise, I'm sure that I was provided extra instruction. I was so please that he called to meet with me as I had not had the opportunity to adequately review my owner's manual. I so applaud BMW for offering this service as most dealerships do not offer this. This will indeed give your dealership and BMW the edge over others.Sincerely,Rit Davis

Service

The experience was good and my wait time was manageable considering I didn't have an appointment

10000 mile maintenance of my 328I

In and out in one hour. Left dealership in a like-new serviced clean car. Glad I purchased my new car from Tom Williams. Service personnel very helpful.

Oil Change at BMW

Had service for oil change and he said my spark plugs needed to replaced now for amount I was not prepared for and he said he would not reset my service light until I had it done. Now, even though I paid to have oil changed, my change oil light is still on. Found new service man for future.

BMW Service

Easy, quick, and friendly. ------------------------------------------------

Wonderful Service

I was really dreading going in for service, because it's always so lengthy and depressing. From the time to the pricing... However, the process was so easy and the staff was amazing! From the time I arrived until I left the dealership, I was greeted with smiles and warm hellos from everyone. This made time go by faster... I truly appreciate Joelee and wonderful team for making my experience so easy and wonderful. I'll definitely be a repeat customer.

Search other dealerships before using this dealership

My son traded a 2015 Chevrolet camaro ss 1le for a 2010 BME 328i. At the time I thought it was a good buying experience. We were due a refund of 7500.00 and was told it would take 10 days but no longer than 14 days to receive it, however, that has not been the case. I have tried several times contacting them and no one will return my calls not even the General manager. So the bottom line with this dealership is after they get their sale made they could care less about the buyer. To be a BMW dealership you would think they would be more responsible. I need to purchase another car in June and I promise they will not ever get my business again. So beware buyers!!!

Great service from Service advisor.

Jolee is a awesome service advisor fast and friendly . Service performed was a slow process.

Great service

Very good experience,prompt , friendly, professional and excellent job on my vehicle.

Great people

ON TIME. iN AND OUT QUICKLY. Shuttle was also on time

Great Service and Great Sales

Salesman Karreeem Battles was just the very best to carry through the purchase of my BMW. He was honest; he listened tomy concerns about the costs and what I needed in a car. He found a wonderful certified car for me and was and has been patient throughout. The minor problems that have come up since my purchase have been handled correctly and fairly by him for BMW. This is the second BMW that I have bought from Karreem. I would recommend him to any potential BMW purchaser! BMW is fortunate to have Karreem--he serves his BMW employer well and honestly and with integrity. Thank you.

Great service and facility

It was great - Sterling my representative was great ! Thank you for making it easy

Excellent service!

I purchased a 2012 335I in 2013 with a extended warranty, from them. The service has been excellent and the facilities are outstanding. I recently required the replacement of a defective wheel and they supplied a replacement BMW until the wheel could be replaced. I had left my proof of insurance at home and they even helped me contact my insurer for the information. They were very gracious and I would highly recommend them.

I'll be a repeat customer for life!

I had such an AMAZING experience buying my car with Oleg Ghilan! He was professional - but he was fun, and he really catered to me the entire way! I have to say, I am overly impressed with Oleg, and I will always return to BMW of Birmingham for all of my car needs - and I will make sure to highly recommend BMW of Birmingham, as well as Oleg Ghilan to all of my friends and family! Thank you SO much for the wonderful and pleasant purchasing experience! -Stacy

My best car purchase experience to date

Oleg Ghilan was knowledgeable and professional throughout. I special-ordered a factory build and he made it very easy. I had a few special requests on top of this...not a problem with this guy. Highly recommend Oleg and Birmingham BMW.

Service

Just spent over $1400 and told them about a noise and asked them to check it out and keep the car if necessary. They said it was ok and just monitor the problem. Picked it up Friday, it is Monday and we are broke down on the highway in a rural about 125 miles from home going on vacation. What fun...nearest dealer is about 100 miles away....Thanks BMW of Birmingham

a credit to your organization! Thanks!

It was a very good experience. Taylor Lupo is wonderful and a credit to to your organization! He listens and works hard to do the job right. You should be proud of him. Karreem Battles, who sold me the car, is beyond reproach. He works very hard and tries to do the job to the customer's satisfaction. This is the second BMW I bought from him!

oil change, replace wipers

Made an appointment online. Received confirmation by e-mail. Greeted at dealer promptly and confirmed service I needed. Stayed at dealer while car repaired. Nice facilities with coffee, water, tea and snacks available. Car repair was completed in 1 1/2 hours including car wash. Top notch all the way. It had been a while since I had car work done at dealer and I was pleasantly impressed.

Absolutely FABULOUS client service!

My awesome sales man, Mr. Kareem Battles, whom I've been doing business with since 2006, I trust without a doubt, and will continue to only do business with Me. Kareem Battles, he yeasts you as family! as well as my extremely knowledgeable service advisor, Mr. Dion. Mr. Battles suggested this purchase, I should look & drive a luxury / sporty 5 series. I talked with my service advisor, Mr. Dion, whom I trust with his expertise &, his sound advice; I am so grateful having Mr. Kareem Battles as my Sales man & having Mr. Dion as my Service Advisor. I love my new 5 Series!!! And am so thankful that Kareem Battles suggested this car. It's a fabulous car to drive, handles superb, has mpg are good.

BMW 528i Service

Oil Service this trip was handle by Dion.He did a great job of getting me in and out..i will come back in few weeks to get another issue cheched...did not have time to have them drive it this trip.

Review features of vehicle

Michael Matkosky was very professional. He was competent and it was evident that he was very knowledgeable about my vehicle. This is the 5th BMW I have owned, the second one that I purchased from this dealership. The service I received is why I returned to purchase my new vehicle.

Great service fantastic service writer Stirling

My repair experience was great beginning with the convenience of making the appointment to my service writer Sterling, the repairs and the follow up with Sterling when I picked up my car.

Excellent service

Larry, my salesman helped me to purchase the car of my dreams. He made it an easy process. I highly recommend this dealership. Thank you!!

WHAT A JOKE OF DEALERSHIP !!

This dealership almost made me regret driving BMW!! I don't know where to start about my horrible experience with this dealership.I found online 2014 bmw 435 that was for sale from this dealership. After negotiation with Chris Cole we close the deal. At that time I was pre approve from chase so I told him that i need a day to make sure that I'm gonna have approve from chase before i make deposit for the car. When we spoke over the phone since I never saw the car in person I told him that Im not worry about the mechanical problems since is certified and under warranty only I want to make sure there is no scratches and the car has clean carfax report. He told me YES the car have clean carfax report!! In mean time a was not approve from Chase so I call him to let him know. He offer me a link for online application so they can try to get me a car loan. I fill up the online application with me as main applicant and my wife as a co applicant since she is not a driver and she don't have DL. While I was filling the application he told me I'm sorry we just sold the car. I said ok and ask him to please look for another similar vehicle. So he found a similar car but it was more money since it was 2015 and I ask him if he can continue looking so we can find a car that was at my price range like the one that he just sold. He told me that is not going to happen since the car that he sold had a minor accident reported on carfax after he told me that THE CAR HAVE CLEAN CARFAX REPORT!!! That was the first LIE. He told me that I get approve from Ally bank for 6.4% for 72 moths. We were negotiating and we agree on the price and for them to reimburse my rent a car bill from Atlanta, GA to the dealership.I told him that I need a day to thinking about buying this car since the price was higher that I was planing to spend and the rate was high as well. The next day I call the lady in financing Brook Carter to see if I can get better rates. She told me that chase approve me for 5.99% just they need some additional document from me and my wife. After providing those document she call me and telling me that I'm approve from Chase. I ask her 3 time to make sure that Im approve (since chase turn me down) she told me YES. After this conversation i made deposit for downpayment of $5k. Later in the day Chris text me that they need my Driving License and proof of insurance. After 3 days he text me again that they need a driving license from my wife.I told them that she don't have a DL and they don't need her DL since she is a co applicant on the loan. He told me that thats going to be problem since they decide to change the application and place her as main applicant and me as co applicant in order to get the loan. How you can make decision like this without consulting with me first ?!?! So I call Brook to see what we can do and she told me to try to get a loan on my name. After few banks she told me congratulation i get u approve for loan with rate 7.8%. I told her Im sorry but I'm not going to accept that loan since they told me that I was approve for 5.9% and thats why I proceed with the purchase. She told me ok then if u don't accept this loan you gonna loose the deposit of $5k !!! Then I just lost it , I start yelling and demanding to talk to her supervisor. She told me that she is the supervisor. I told her I'm contacting BMW corporate and file a complain ( which I'm gonna do after I finish with this review) and I hang up the phone.After 15 minutes I receive a phone call from her supervisor Garet Donoho who call me to see whats going on. He was the only professional person at that dealership who knew what he was doing. He follow through with the interest rate and he was able to get me even better rate. After we agree to proceed with the purchase they send me the documents to have them sign the next day. And again there were on my wife name as a main applicant and me as co applicant.I call Brook before we sign them and she told me to don't worry you are going to be ok.After I mail back the documents I send everybody email to make sure that they gonna correct the document since my wife dose not have a DL. Long story short They never correct the document so Im having problem getting registration for my car. I call Brook and told her that I can't register my car, she said she gonna check with the person who is in charge for the title paperwork and give me call back. SHE NEVER CALL ME BACK and this was like a week ago. And also the bill for rental was $82 and they send my a check for $50 :) I have all the documentation (emails and messages) to prove all above !!What a Joke of dealership !! What a bunch of crooks and unprofessional employees in one place and we are talking about serious company BMW !!They made my new car shopping experience so miserable

Friendly, efficient and knowledgeable.

Great BMW dealership with staff that wants to make sure I'm completely satisfied. The sales department matches the service department in customer satisfaction and experience.

Chris Cole

I'm very glad to have found Chris Cole. Many salesmen play games, waste time, and monkey with numbers, especially at the last minute. Not Chris. We are able to sit down and hammer out an acceptable price. I never felt pressured or like I was being taken advantage of. Tom Williams has an asset in Chris.

Great car buying experience.

Best car buying experience I have ever had. I found the vehicle online and most communication and negotiation happened over the phone. Sales team were patient, friendly, and knowledgeable. I got a fair price on a great vehicle. I would recommend this dealership to friends and family.

Very poor customer service

I keep trying to contact the financial manger for a refund that they owe me . They will not even contact me back I have called for 3 days now and left voice mails . Very disrespectful and have also been waiting on this refund for now 3 months .

totally satisfied

I am satisfied with the serviced I received from Parker .He made sure I had what I needed. Thanks for making my Birthday purchased a good one.

BUYER BEWARE!

I expressed interest in a certified pre owned BMW i3 vehicle that they have in their inventory. After negotiation on the price told me would not be a CPO? I asked why it states right in there listing. Answers me bad its sold sorry? How the xxxx can you people run a business like this? Poor customer service all around! These guys don't appreciate your business.

Great Experience

Great experience. Nice, friendly and helpful! Would definitely recommend to family and friends.

Great dealership and staff

We've bought 2 cars here within the last 2 years. We have known Ed McGehee for several years and always come back to him any time we need a vehicle. He is knowledgeable, kind, honest and a good person. He always works to help us find what we are looking for. He makes the experience of car buying painless and enjoyable and it's a smooth transaction every time. We would recommend Ed to our friends and family.

Excellent job

Great experience buying x5 from beginning to end. Oleg Answered every question and went above and beyond during the entire process. Trade in and vehicle price went seemlessly. Highly recommended!

Good dealership

I found a used X5 online at the dealership, then test-drove it and bought it. It's in good shape and has an extended warranty.

Routine service maintenance

Extremely helpful. I was quickly given a loaner while waiting for a part to be ordered and replaced in my car. Car was ready the next day, and I've had no problems.

The Biggest Mistake of my life...

For everyone even considering taking their car to get serviced here you better think twice or say a prayer, because it is NO telling what the end result will be with your BMW before you leave. Take heed and Think twice... Good Luck!

Jeannie made buying a car a stressless pleasure!

I pretty much purchased my car online because of Jeannie's help. For her to be able to give me absolute answers to some of my questions about the car I wanted, she would go to the car, take pictures and call, text or email me. She was always available and quick to respond. Before I arrived, we had completed most of the purchase electronically. When I got there, my car was beautifully packaged, ready and waiting for me. She was very knowledgable and could answer any question about the car and connected me to all the right people for future questions. Then she sent me a reminder to make my first call to BMW Assist. She was the best sales rep I've worked with and I had made inquiries at about 4 other BMW Dealerships. Also Brooke assisted me with all of the financials and she was very patient, very knowledgeable and clearly explained all of the options.

Sold Car

Pam was very helpful. She explained the whole process and explained how everything would be taken care of with the bank and how it would be paid off. It was a fast, quick, and easy process.

Best Service of All Time!

Jeannie is absolutely Amazing! She did a great job of explaining the features and functionality of the BMW I purchased. She showed me videos and provided hands on demonstrations. I could not be happier with my purchase. If you despise a pushy sales person... Then Jennie is perfect for you!! She was so personable and friendly!!

Excellent

Jeannie was absolutely wonderful. We came in and purchased two BMW'S from Jeannie. She was very friendly and helpful and answered all of our questions. We would highly recommend her to anyone interested in purchasing a BMW. Thanks Jeannie. Rob and Patricia Withers

Great Experience

We have done business with TW-BMW for 10+ years. Jeannie Swan and the entire team was excellent. Because of Jeannie and her dedication to her customers - this was by far the BEST experience yet. Love the car. Jeannie thank-you for all of her help. As always we highly recommend Tom Williams BMW. TW BMW is fortunate to have Jeannie on staff.

Oleg Ghilan

We want to commend Mr. Oleg Ghilan for his professionalism and excellent customer service. He worked with us until we found the car and deal that we needed.

I had shopped around and Jeannie is #1.

Christmas is a stressful time for me to go car shopping, but Jeannie and the entire staff at Tom Williams made it a wonderful experience:) The car drives like a dream and thanks to Jeannie, I really feel I am in control of its many attributes. I am sending you all my friends and family! Merry Christmas y'all.

Seamless, stress-free experience from start to finish!

I simply could not be happier about my car purchasing experience! I received thorough, professional, courteous treatment while utilizing my time efficiently. I can't think of anything they could improve on!

Great great great

Wow by far the best car buying experience I've ever had!! Jeanie was waiting for me and my husband out front, along side with the 2 vehicles we requested to view. We were immediately impressed. She had a great personality and positive attitude. She was very knowlegeble about the vehicle she was selling. We were so pleased we didn't even have to see the second vehicle! We were sold on the first one!! We love our new vehicle!! Thank you so much Jeanie

Excellent Customer Service and Professionlism

I just bought a car from Tom Williams BMW and my Client Advisor was Parker R. The entire car buying experience was awesome. Parker had exceptional professionalism and was very kind during the entire process. He made the car buying process very easy and fast. He is very knowledgeable about the car too. I will say that among so many car buying process over the years, this was the best.If you buying a car at Tom Williams,i would recommend you ask for Parker R!

Damaged exterior paint

They replaced smg pump and added unexpected scratches and deep deforms and dings to hood of vehicle. Purchased vehicle cause test drive & beautiful exterior paint.. Now it's ruined yet they claim they can fix although indentations are beyond clear coat . Finance Mgrs don't return calls . There mission s to sell a vehicle after that they could care less. Sterling (service advisor) genuinely cares & is concerned but don't trust the majority of employees who build relationships on undermining customers. BEWARE ...M6 Fury??

Great Experience!!!

Jeannie was great from beginning to end. We enjoyed out time with her and learned a lot about the new vehicle we were getting. And also about BMW in general. She really knows her business. She made the process easy and we hope to do business with her again.

Great job, Jeannie and Brooke!

Great job, Jeannie and Brooke! Jeannie kept me informed as my car went through production, shipping, arrival, and prep. She made my acceptance day special. Brooke made the finance process quick and easy.

The Pinnacle of Customer Service

I had the most pleasant experience at Tom Williams BMW. I purchased a used car that was actually on the MINI lot, but it was listed on the BMW lot. The entire transaction was smooth sailing. I'd been to other dealerships and I left discouraged b/c I didn't receive the same experience and I felt like I was being pressured. Mr. Stephen Jolly and the team at Sonic Automotive went above the call of duty with customer service and a deal that I thought was unbeatable. Thanks to them all! From the sales manager at MINI to the finance manager at BMW, I felt like I was top priority. The whole transaction was smooth and I didn't spend a lot of time waiting. I'll definitely purchase again from Sonic Automotive in the future!

Fast and painless experience

I found a vehicle I was interested in online. I filled out the form and was contacted by Tom Williams BMW. Unfortunately the salesperson I was originally set up with was busy when I arrived. Jeannie stepped in, tracked down my car, and let me test drive it that day. I loved the car and Jeannie walked me through a quick and painless sale. She remained attentive after I bought the car, quickly getting me a tow hook since mine was missing from the vehicle toolkit.

Pleasant car buying experience

The used car buying experience was pleasant and hassle free. The car is car is great. Very nice car for a fair price. Parker Rosenberger was very helpful and quite easy to work with. I will definitely consider going back when I need another car.

Great service and follow up

I went in to check on my service indicator displaying. Turns out it was displaying in error and I only required a computer reset. I was given a fair expectation of how long it would take to be corrected and it was finished prior to that timeframe.

Best of the best Dealer and service.

We went in for an oil change on our BMW. They accomplished our goals and washed our car and cleaned the inside. This is our fourth BMW and we love the service we have always received at TomWilliams. Our new service lady, Jolee was very knowledgeable and pleasant to work with and answered all our questions.

Great Service and Honest People

I really enjoyed working the TWBMW and Jeannie. She helped me test drive a used vehicle and even helped me better learn to drive stick since I was a novice. I ended up not buying the car I was looking at due to coming into ownership of another one through family. A few other dealerships were pushy and dismissive when I told them the news of this, but Jeannie was kind and congratulative. It made me want to work with them again whenever the time comes to buy that BMW. I really couldn't speak more highly of the way that was handled.Also, the car I was looking at had an accident history. TWBMW was honest in what they did and did not know about the incident given the information from vehicle history and their own inspection for CPO. I really appreciated that.

First time.

Mrs. McMurry was a pleasure to work with, very professional and extremely nice.free car wash was cool too! Also the receptionist was very nice, I can't remember her name but she was helpful and pleasant, the snacks, coffee bar and updated magazines made it easier to pass the time. Could not have asked for a better experience.

Salesman was very knowledgeable

Salesman found a car that met our needs. He was very knowledgeable about the vehicle and answered our questions. I would strongly recommend this dealership.

BEST CUSTOMER SERVICE EVER

I don't have enough kind words to say about the service staff!! I brought my car in for only an oil change! Jolee was AMAZING! So helpful! The entire staff went out of the way to assure my car was serviced appropriately and quickly!! I had a stain on my back seat, and Jolee IMMEDIATELY sought staff to assist and made sure to go above and beyond to assist me. And, they were able to remove the stain!! I have NEVER had the quality of service that I received at BMW!! Hands down best dealership!!

Excellent Customer Service

Found the perfect car once again at Tom Williams. Great price!!! :) we are very satisfied with our Honda thanks to "Catherine" that always helps us find our perfect cars...Shes AMAZING!

Superior service from Sterling Scott!

Sterling Scott, my service advisor, is one of the many reasons that I return to Tom Williams BMW for all of my purchases and service needs. Sterling is always courteous, professional, and knowledgable. Good service is easy to find but superior service that exceeds all expectations is not and that is exactly what Sterling and his team provide each and every time that I visit. I just want to say THANK YOU to Sterling and the service team at Tom Williams for always going the extra mile and making me feel like a valued and important customer!!! Sterling, you are the best!

AMAZING ...

Pam Davani is ABSOLUTELY the BEST car salesperson I have ever experienced. She is genuinely interested in others and listens carefully to try to match your needs. Pam will search high and low to find the right vehicle and follow up accordingly. She is simply AMAZING! -- Debbie Brokaw

Amazing service and outstanding experience

I recently purchased my first BMW. I went in not really expecting to get my new vehicle that day, but Jeannie was wonderful, extremely pleasant and very knowledgeable. I felt like Jeannie went above and beyond to make sure I understood all the amazing features of my new vehicle. Her patience during the buying process was great. She did everything good to get me the best deal possible. Her follow up after the sale has also been amazing. Everyone at Tom Williams BMW went above and beyond to make this an incredible experience. I will strongly recommend Tom Williams BMW and Jeannie Swan to all in the market for a car!

Will Use Her Again

I went in not really expecting to get my next vehicle, but Jeannie was wonderful. She did everything that she good to get me the best deal possible for a vehicle my family and I love. She was diligent and helpful in meeting the terms that were best for me. When we finally signed on the vehicle, my family was with me, that includes three young children. The signing process can be lengthy, but she made the time enjoyable and comfortable for my kids and I appreciate that. I will definitely be using Tom Williams BMW again for my next car purchase, particularly Jeannie. The overall experience was great.

Amazing

I called dealership yesterday & gave Pam an idea of what I wanted.. She & Jason delivered me the perfect car today.... Thank you both a an amazing experience...

Outstanding experience!

We recently purchased our third BMW. Jeannie Swan was our sales advisor for the last two purchases. She makes buying a car exciting and as hassle-free as possible, We felt like Jeannie went above and beyond to make sure we understood all the amazing features of our new vehicle. We will strongly recommend Tom Williams BMW and Jeannie Swan to our family and friends!

Great Experience!

Cannot thank Tom Williams BMW and Oleg for helping me buy my first BMW. I could not be any happier. Hope to have a BWM for a long time!

Amazing

Jeannie Swan made car buying a pleasure. She has a dynamic personality and top notch knowledge about the BMW. I would strongly recommend her if you're in the market for a car!

Such a wonderful experience!!

I bought the BMW 328I, it was such a wonderful experience to work with TOM WILLLIAMS, they helped me a lot!! I will recommend it to my friends!

Awsome

We used the Costco membership discount Jeannie was such a pleasure to deal with we caught her off guard by just showing up one day an she didn't miss a beat and was able to help and show us the car with the options we wanted and came back the following week and where out the door in a short period of time. Easy purchase and wonderful people

Excellent Customer Service and Great Follow Up

I am so impressed with Jeannie Swan! She was extremely pleasant and very knowledgable about my BMW! I would recommend her hands down as this was my best experience getting a new car ever! She is such a professional and really shows her appreciation to her customers. I will definitely be buying another BMW in the future!

Unworthy of the of BMW or any luxury brand.

Sad to have such a poor dealer representing fabulous brands.

Parker was truly a genius

I had an Encore experience at BMW Tom Williams and Parker Rosenberger was just the man for the job. Explained my new 5 series perfectly!

Top notch service, professional attitude and great follow up

Started with Pam Davani over email who provided detailed information on the car. From a pre-call to confirm our appointment to the showing of the car and test drive right through the purchase we received professional, courteous service from Jeannie Swan. Her follow up after the sale has also been without fault. Cy did a great job explaining the paperwork and financing options. Very pleased with our experience.

Great service!!

It was completely satisfied with my recent purchase. The service was awesome! I'm will definitely be going back to TW BMW in the future!

No pressure

I had a wonderful experience buying my first BMW at Tom Williams. My sales advisor ,Jeannie, was very kind,knowledgeable, and informative. I love my new car and I will return for my next car in 3 years to this dealership.

A good car buying experience

I went to the Tom Williams BMW after having selected my BMW from their online inventory. All we had to do was take a short test drive and complete the paperwork. The staff did a great job of moving the necessary steps that it takes to buy a car. I am an out-of-town buyer and had to visit Tom Williams BMW at the end of day on a Friday. The staff cheerfully worked late to accommodate my schedule. The follow-up phone calls that I have made were all handled in a very professional manner.

Quick, easy, and courteous!

Although we were not at the dealership to purchase a BMW, Jeannie still treated us with the same courtesy as though we were. Our purchase was a pre-owned Honda Element with a 5-speed manual transmission, a vehicle we could not find locally and drove nearly 4 hours to look at. Jeannie called us while we were in transit to confirm our four p.m. appointment. The vehicle was ready for us to drive when we arrived at the dealership, the agreement on price was reached with a minimum of fuss and haggling, and the paperwork was done amazingly quickly considering it was after five p.m. While we were waiting, we asked Jeannie for recommendations on hotels and restaurants and she told us which exit to take off 459 to find plenty of both. Now THAT'S customer service!

No hassle buying experience

Found a great demo GT on their website, and emailed with Rob for several times. Rob was very frank about the leasing option and price, and I decided to have a test drive and buy. When my wife and I arrived at the dealership, Oleg greeted us warmly and took us for a test drive immediately. He was very professional and introduced every unique feature of the GT to us. The whole test drive lasts for around an hour. He was very knowledgeable about the car, and he was very patient. The purchase process is painless since Rob offered a great price with no hassle. Overall it was a very pleasant buying experience. We got the driving machine we like, with a great price. Thanks Rob and Oleg!

Amazing customer service!!

Jeannie Swan is the BEST of the best! I recently purchased my first BMW, and her commitment to customer service sealed the deal! I could not be more impressed with her BMW knowledge, and her patience during the buying process. To anyone looking purchase a BMW, GO SEE JEANNIE!!!!

Ultimate Driving Machine

The entire process of selecting and purchasing our BMW was great! I will be sending family and friends Ed's way. Freindly, patient and helpful service.

great job

this was our first BMW. I was surprised at the price and my wife loves her new car. Jeannie Swan was very helpful to us. I now have A new brand. This is the first of many to come. I have five grown children and I will be sending them your way. From the first call to the signing of the papers, I was handled very professionally. Two thumbs up for Tom Williams BMW.

Good experience.

I am pleased with my experience. I would recommend this dealership to Anyone interested in bmws. Good selection. Pleasant staff. I also highly recommend Pierre Dango.

Fantastic experience!

We had a fantastic experience buying from Pam & Steve Jolly. I had been in touch with Pam previously, looking to upgrade my car. I decided to wait on that a bit, but needed to replace my son's car. I noticed a trade-in on the lot and contacted Pam to find out if it was available. She reserved it for my son to view and then for my husband and I to test drive and to visit our mechanic. We were treated exceptionally well and the whole process was quick and easy. Thank you! We will be back!

Excellent!!!

Jeannie Swan was AWESOME!!! I will definitely be coming back to purchase my next BMW from her. She made the entire process so pleasant. First class service all the way!!! Thanks Jeannie!

Recent Car Purchase

Jeannie gets an A++ for a great job (from the moment she initially greeted us to the final drive away). Great communication, respect, and rapport.

Serching for best location to purchase a new M5

My wife and I visited Tom Williams to test drive a new M5 on June 19, 2915. We had already visited 2 other locations but Oleg and his sales manager John earned our business. Above and beyond the call treatment. Car was even brought into the showroom where it would not be hot when we test drove. They had the best deal on the new car and our trade. Very professional and very courteous.

Wonderful Experiencd

My husband and I visited two other dealerships searching for an Audi Q5 and neither matched the service we received with Jeannie. She started our trade in process before we test drove a vehicle and by the time we decided on our car we just had paperwork left! We had a small wait because there were so many other customers buying vehicles, but it was a pleasant experience. We were offered snacks, beverages, and Jeannie kept us company... Even after the dealership closed. We started shopping in the late afternoon and Jeannie never seemed bothered that she was working past dealership hours. When we got to finance, Ron was just as friendly and helpful. We left Tom Williams as happy customers and we will definitely be back. We have already recommended the dealership to friends. Thank you so much Jeannie!

Top notch service!

The level of service I received working with Jeannie, Shane and her colleagues at Tom Williams BMW in purchasing my new X4 was superb. Jeannie was very accommodating to my scheduling needs, had very good knowledge of the vehicles that I viewed and test-drove, prompt in getting back to me with sales quotes, and worked diligently to get me out the door with the product I wanted. In fact, she has followed up with me the past two days since I have bought my car to see that everything is going smooth and seeing if I have any follow-up questions. Jeannie also covered for my original sales contact Shane (from a previous visit) when I dropped into to see new inventory and Shane was busy with another customer. Shane also followed up with me on the sale date and provided a nice tutorial on the car technology, paired my phone to the Bluetooth, and got me set-up to drive away. The tag-team work of these two sales consultants was seamless and much appreciated as there was a total focus to make me happy and well-serviced.Many thanks for making my purchase experience and fun and easy one!Ken

Terrible and so disappointing

I have owned BMW's since 1995 and love them. Have bought in Florida and from Tom Williams. The last 2 experiences we have had trying to buy a new BMW from Tom Williams was horrible. They are arrogant and could care less if u buy from them. We have used their service department and have to leave messages, no one ever calls back! Have made several attempts to use them and can definitely say things have changed there within the last 2 years. So now we own Mercedes! They know how to treat their customers!

Awesome experience!

I just bought my first BMW x3 with my dad this month and we had such a great experience working with BMW. We mainly worked with Parker Rosenberger and he helped me customize my dream car to make sure I got exactly what I wanted! I customized a 2016 BMW x3 and it was expected to take up to a month to come in and it only took a little over 2 weeks! He was so helpful and gave me the best experience I could have asked for at BMW. He truly cares about his customers and made sure I knew I could always call him in the future if I had any questions or problems! Overall great experience and would recommend.

Great experience

Great experience!!! They made every effort to put me in the car I wanted. I highly recommend this dealership. The prices are affordable and under market value.

Jason made everything easy!

Jason made the entire car buying experience easy and fun. From the first phone call about inventory until we picked up the second key (which he had the previous owner send for us!), this was a truly unique dealer interaction. He organized my test drive, suggesting a different car than I had originally called about, and streamlined my paperwork and check out process, saving me hours of waiting. He is a pleasure to work with and I will definitely come back to him for my next car!

Great Experience

This was our first experience with this dealership and Rick Weinberg and we were very pleased. On our first visit, Rick showed us all the Mini Coopers and explained the features. We went home to think about it, came back a few days later and ordered just the one we wanted. We picked it up last Tuesday and couldn't be happier! Again Rick went over the features with us until we were comfortable with the car. Rick, thanks for making our buying experience so pleasant. By the way, the little cafe was great for out-of-towers like us.k

I just want to thanks Oleg Ghilan

Thank you all late for taking the time out to walk me through to show me about my BMW I really appreciate that and thank you you are a wonderful sales person .

Very Knowledgeable

Jason Eldridge was very knowledgeable and professional. It was a pleasurable business transaction and I can most definitely recommend this dealership and Jason to friends and relatives.

Great car/great service

Everybody knows that buying a car is a horrible process and car salesmen are terrible. Guess what. That wasn't the case this time. Shane McRay was knowledgeable on his product and went beyond what I have come to expect a car salesman to do. I am very happy with my experience at Tom Williams BMW.

Very helpful

Lawrence was friendly, prompt & thorough with all my service needs! I appreciated his attention to the details of my service needs. And he followed up with me the next day to be sure everything was good.

Friendly and helpful service

Lawrence provides considerate and thorough service. He's an asset to the dealership. I highly recommend him and look forward to working with him again.

"Great Service is Not Lost Art"

Just want to thank Pam for going above and beyond to provide exceptional service. She took personal responsibility for a concern I had, made sure I got the information needed ASAP and followed up to make sure I was happy. Committed employees are invaluable assets to any operation; Tom Williams has such an employee in Pam.

Extraordinary Service

Just a quick shout out to my service tech, Sterling. This guy goes above and beyond every time I have a service need. Straightforward and honest, he doesn't sugarcoat or blow smoke. He gives me the information that I need and excellent advice with decisions that I have to make. The entire service department always impresses. It's a pleasure dealing with these professionals. I highly recommend doing business with Sterling and his guys.

AWESOME!!!!

Bought a Dodge Ram from Jeannie and could not have had a better experience. She was able to get everything taken care of, including our trade in processing BEFORE we ever made it to the lot. Would recommend anyone looking to buy a vehicle make sure they get in touch with Tom Williams and specifically that they deal with Jeannie Swan!!

Great experience with excellent communication!!!

We recently had an unscheduled repair on our X5. Al was great through the whole process, making sure to present us with detailed repair options. Throughout the process, he remained patent as we decided how to proceed. Great experience!

Very happy with the support Tom Williams BMW provides

Tom Williams BMW has given great support with our car. Very happy with the whole experience. Willtell my friends. Shane did everything he could to make my experience satisfying.

Outstanding Car Buying Experience!!!

Jeannie Swan and her whole team made this whole transaction easy and enjoyable.. They did an outstanding job and I will buy from them again..Steve BissellHuntsville, Al

Jason Eldridge great saleman

Jason Eldridge was excellent to work with.. Purchasing first car for my granddaughter and did not want to spend too much.. Jason was very helpful and understood what I wanted to do.. Thanks again Jason...

Thank you Karreem!

We just added the second BMW to the family and Karreem made it happen with the perfect one for us! He is our "go to" guy when it comes to buying a BMW.

Excellent experience!

Our sales person was patient with us and listened to all of our requests. He showed us the cars that fit our descriptions and answered all of the questions that we had for him. Thanks Oleg!

Thank you Parker and Ron!!