BMW of Bayside

Theres no one like Dennis

Came in looking for a 335 after my last one got toatled, Dennis was quick to help. Not only did he find the perfect car for me but he also put through all the paperwork extremely fast and i was able to drive off the lot that day! Dennis went above and beyond what i expected , the next time I or any of my friends go buy a another car itll 1000% be with Dennis, id recommend that if anyone is gonna buy a car to definitely go to him cause the customer service experience was unparalleled to any other dealership!

Great Service!!!

I would like to thank Dennis Cropley again for all his help at bayside BMW; Dennis was great and he lived in Staten Island like me. I ended up in a 2013 BMW X3. Extremely beautiful car and wonderful service! I'll never forget the patience, professionalism and smiles I received while there. I would recommend anyone to come here for their car buying experience.

Service department staff is nasty and rude

Car went in for s routine inspection. Of course the car needed 1800.00 of work to get it to pass. The service dept is rude, never calls back and does not communicate with customers while they hold your car hostage. Dealt with Angelo L and Jen O.

Great customer experience!

Stopped in just to get information for a future purchase. Everyone was very friendly. Manny was very knowledgeable and really made me feel comfortable. I will definitely be returning when I'm ready to purchase a new vehicle. I have a ready told several friends about my great experience.

Horrific experience with the absolute worst customer service

I went to them for maintenance and auto body repairs. They referred me to Midland Body Shop where it took them over a month to repair my bumper as it was in an accident. They charged over $10,000 and it took them a month and a half where the BMW customer service rep did not interact with me or follow up and the body Shop kept delivering incorrect delivery dates and information. I finally got my car and BMW service center agreed to credit me one month for my lease and never followed up. The manager Angelo agreed then dropped off the face of the earth and has yet to return one of my 10 calls. When you try to call the service center no one answers the phone for multiple days. Is this the way a customer service center should operate at a luxury car dealership? The answer is no. When I brought my car to the Manhattan service center it was a completely different experience, as in Great experience!

Great service!!

Would like to thank Jonathan Gutierrez again for all his help. He has great knowledge and professionalism, all my questions and concerns where answered. Indeed great service at BMW of Bayside. Would definitely reccommend this dealership.

Happy customer!

Just wanna Thank Jonathan sales manger at BMW and Everyone's Help for My smooth transition into My New vehicle I would definitely do business again .

As Always, Wonderful Service

Great service today without an appointment. George, my service adviser was professional, pleasant and accurate regarding length of service and service requirements. Comfortable lounge, clean, nicely appointed restrooms and fresh ground coffee with bagels. Great. Keep up the good work!

Excellence and nothing less

The atmosphere and service of bayside BMW is unparalleled, I ended up in a 2013 BMW X3. Extremely beautiful car, and wonderful service! I'll never forget the patience, professionalism and smiles I received while there. I would recommend anyone to come here for their car buying experience.

Rigorous professionalism.

My wife and I decided to visit the Bayside showroom on a whim. Upon entering the premises, we were greeted with enthusiasm. The vibe in the showroom was relaxed. All of our concerns were addressed which translated into a smooth / exciting test drive. Every staff member we encountered was attentive and responsive. Dennis (our sales rep) is a consummate people-person which made the process enjoyable. John is a superb manager. He was instrumental in the negotiation process. Although we were not expecting to lease the BMW X3 that day, the professionalism and positive energy was infectious. Thank you Dennis for your dedicated efforts to make a dream come true.

Excellent

I love those guys Very professional people and warmThe experience was great Chris and Dennis did a great job can't wait to lease my next bmw there

Truly exceptional experience!

I just picked up my new BMW 550 and I must say the entire staff was professional and courteous.Brian Allen and his entire staff are excellent and I highly recommend this dealership. Mike Durso is a fine you man who knows his product and went above and beyond to ensure all my questions were answered.Thank you Bayside BMW!Excellent work!George P

Really bad customer service

Really terrible service not customer friendly at all avoid going there at all cost please see Yelp reviews before going there the upper managment are rude and abrasive and do not listen to customers needs , not sure why they are still in business , use neighbor dealership this one is absolutely horrible .Especially Doug Foss the service manager ,under his leadership this dealership will never move forward ,

Just a great job...

This is the 4th BMW that I have purchased at Bayside BMW and again they did not let me down. Dennis was great at staying on point, finding a match to my needs and not trying to oversell. Once we said go, he handled all of the background stuff and we sailed through the process. It was a painless experience.

Excellent

Dennis Cropley was my salesman. Dennis did a amazing job getting me the vehicle I've been longing for. He was very efficient and multi-tasked every step of the way and very considerate and patient. He made me feel comfortable and ensured that he is going to help me in everyway that he can. And I must say he DID. Im now driving a new 2016 vehicle.

Being robbed by returning a "damaged" loaner car

I leased my BMW x4 back in April this year, and it had a problem (already) at the bracket of the car. I brought my car at their service center last Friday and they got me a loaner car - which was a BMW 328i. They had me signed a yellow paper saying that the loaner car was delivered to me in perfect condition. I am not a Professional on cars, I thought everything on the car was perfect. After a week, they told me to come back and pick up my x4. So I went back today, 7/29/2016, and also drove my loaner car back. The staff had me pulled up the car and registered at the front desk. They had me waited at the lobby for about 30 minutes. After 30 minutes, Shana C., a loaner car advisor, walked me to the loaner car that I had and told me that, the car was damaged. She showed me a 1cm dent on the front bumper of their loaner car (please check the image that I posted as the comments of this review) and told me that I am responsible for this damage. She even prepared this bill of $651.75 and told me that, if I am not paying this bill, I would not be able to get my car back.I asked to see my service advisor, George Fan, but he is on vacation. I asked if we can deal with it until he returns. They said no. Then I requested to see their manager, John Z. was the one who spoke to me. Again, he told us the same story that, I was the one who damaged the car and I had to pay this $651.75 fee for them to fix the front bumper. I asked Shana, if there were any photos taken when the loaner car was delivered. She said no. I have a friend who uses a BMW Service Center in Long Island, and he told me that his dealership would definitely taking photos of all of the loaner cars that he got. To me, I feel like BMW of Bayside Service Department has robbed my money. Here are the reasons of why I feel like I was being robbed: (1) I am not professional and so knowledgeable on cars, as a regular customer. No one will check as a professional person when the loaner car was delivered.I don't think anyone will check every single spot such as the base of the car, trunk, carpet, side door, windows, etc.I think BMW has their responsibility to take photos of their loaner's vehicle before delivering them.(2) George, my advisor was on vacation. I asked Shana and John if we can pay or deal with it after George is back from vacation. They told me they won't be releasing MY vehicle until I pay the damage fee.(3) I asked the loaner vehicle back to fix, but they didn't let me take it back.They told me if I don't sign and pay, I wouldn't be getting MY OWN car back. I did not want to sign the paper at that time. I felt like they were forcing me to sign. If not, they won't be releasing MY VEHICLE. My BMW x4 belongs to me and my husband. We are paying our bill on time every single month. At that time, if I didn't sign, they can take any legal action against us, but they have no right to hold MY CAR.(4) This is not my first time leasing a car. Every single time when I returned the car, the staff will always check the car with me in PRESENCE before they do anything. However, today, I waited 30 minutes for car wash and check up without me in presence. Then, Shana told me that the car was damaged. What had happened during that 30 minutes? Nobody knows. At this moment, I do not want to argue on who should be responsible on the dent. I just felt like there is no proof that they can show me that I am the one who damaged the car, and it's very unfair to a customer.I am very unhappy with BMW's service. I will not buy or lease any BMW cars after my lease is finished. I used to drive Mercedes Benz and Lexus and I never had this problem.

what an amazing place

Went their a couple of times until I made my final decision. Jerry was a true professional and helped me from start to end. Kudos to the whole team there.

What an Experience!!!

Let me start off by saying thank you so much BMW of Bayside for getting me into my new BMW...I am going through a very difficult time right now in my life, but when I was going through the process of getting a new car Jerry did everything to walk me through the steps needed to get everything done. Very professional, honest and such a sweetheart from the moment he introduced himself. Also thank you to a Jason who is very informative with everything you need to know with BMW. Definitely recommend dealing with Jerry at BMW of Bayside for your next car!

Terrifying Experience

Enter this dealership at your own risk. I purchased a CPO here back in March and the experience continues to be the bane of my existence. The salesman claimed my previous lease was up for a pull-ahead program since there was only 3 months left on the lease. They had an X3 I was looking for so I went ahead with the purchase from the salesman and the lease return. A few weeks later BMW financial services starts calling and mailing out debt collection notices. Contacting the dealership Im told the salesperson I dealt with has been fired for similar issues and that theres nothing the dealer can/will do to rectify the situation. Apparently the use of the pull-ahead program is at the discretion of the dealership, not a BMW offer, and will have to show up as a discount on the vehicle purchase receipt for them to honor it. Fast forward to three months later, BMW USA and I have been trying to contact the dealership weekly and have been receiving no response whatsoever. Debt collectors are sending automated calls my way daily and Im beyond frustrated. Who would have thought a reputable brand like BMW would turn out to be crooks.

Ultimate Machine!!!

The rumors are true, BMW is the ultimate driving machine! Long time Mercedes driver but that all came to an end. Thank you Michael for making me a believer in BMW!!!

Happy customer!!!

Great experience here, first time BMW customer and I couldn't tell you how happy I am...I love my new car and Michael Durso made everything so easy for me...Thank you BMW bayside!!!

Pressure-free, curteous, & customer-centric

My experience at this Pre Owned BMW of Bayside was exceptional. The sales team took the time to understand my concerns and did everything possible to ensure a smooth & pressure-free process. Utimately my sales advisor (Dennis), earned my business by finding the exact vehicle I specified; while remaining mindful of my price-point. Smoothest car-buying experience I've had to-date. I would not hestitate to recommend this dealership to anyone.

Pre-Owned buyer Experience - Expectations Exceeded

My experience at this Pre Owned BMW of Bayside was exceptional. The sales team took the time to understand my concerns and did everything possible to ensure a smooth & pressure-free process. Utimately my sales advisor (Dennis), earned my business by finding the exact vehicle I specified; while remaining mindful of my price-point. Smoothest car-buying experience I've had to-date. I would not hestitate to recommend this dealership to anyone.

Amazing dealership and people!!!

had the most wonderful experience at this dealership! I am not an experienced car shopper so I called in to ask some questions. Jennifer answered the phone and she was so pleasant and knowledgeable. She could tell I was nervous so she put me at ease and took her time explaining everything about the X1. She also introduced me to Dennis who I ended up purchasing with. He was very patient and kind. I never had such a great experience buying anything else as I did here. I have been referring my friends and coworkers to them and will continue to do so. Highly recommend this dealership!

Excellent Customer Service & Professionalism

I went to BMW Bayside and met with an extremely honest and professional salesperson, Mr. Zoltan. He was patient and provided me the education I desired. We test drove the car and the manager was also very nice. I would definitely recommend this dealership.

ZERO STARS!!!

ZERO STARS!!!Was my first and last time dealing with BMW of Bayside. I will not even step foot back in there for service. They do not care about your feelings. They operate like a bunch of coked up stock brokers--not a luxury car dealership. Crappy they way they do business. They price you negotiated at the sale suddenly goes up when you actually go to pick up the car. SO DONE. I have already established a new relationship with another local BWM dealer and will be going to them for everything including my next car. STAY AWAY FROM BMW OF BAYSIDE!!!!

Fabulous person Michael kenny

There is not enough words in the English language to say how great this sales manager is. Just a helpful n kind person. There should be more like him

Satisfied at all costs

I was ready to walk out until Mike walked over and offered to help. I layed tje groundwork for what I wanted, could afford, etc. He never tried to oversell me, Convince me to settle on something I don't want. I was taken care of like I was genuinely important to him and to the dealership. Thete has been follow up, solutions and gratitude. This is how a person in a service position should treat everyone.

My 2nd marvelous experience leasing a BMW SAV"

I had went to many different dealership and Shirley Chen from Bayside BMW was the one that deserved to earn my money. She was very patient and knowledge with all the BMW model and features. There was no pressure on purchasing/leasing a vehicle which is a plus in my book. I had first lease a X3 and now on my second lease with Shirley on a X5 as my family is continuing to grow. Hopefully by that time the X7 comes out when my lease is up. I will surely go back to Shirley as she is highly recommended. She had continue to proved herself by providing the highest customer service and hassle-free experience.

Car service

I had to get my car serviced at the BMW bayside location. Coming to this location has changed my mind in visiting other locations for my car to be serviced. I had a great experience with Jennifer Odato and Angelo Liangas in the service department. They gave outstanding customer service and they take great pride in their work and strives to accommodate the customer. They both showed dedication and provided excellent customer service and I would recommend them for your car service 100%. Ask for them and they will take care of you.Andy Vargas

One stop shop of great work

My first visit to BMW Bay side was the best ever in life in buying a car/suv ....- SC was my main contact and will be my main contact for life at BMW bayside and i was given and taken on test drive -and the next was that i had to visit BMW bayside was to finalize the ordering of my X6 and then comes the pick up day a.nd the best gift that i cud have given my wife was the X 6 on her B day -nothing was happy moment like i saw the happiness . non of this cud have happen if not to Shirley Chen (SC ) and Priscilla Tsun (PT ) , just 3 steps of process i got what i wanted - also they are contactable at any time and swift email replies to your Q's . best ever buying exp

Used-vehicle purchase experience..

A lot of run rounds. They don't return phone calls or texts maybe hours or days later.. I called my Finance rep for some help about six months ago and still haven't returned my call but quickly to take my check, smh. I just got a bad vibe...Over the phone they said I would get a FDNY discount and BMW polo shirts but never did till this day.. And when I did call the service center for help no one picks up the phone and the manager wasn't there. All I got was let me connect you but no one picks up the phone, just rings and rings, they act like they were doing me a favor. I really felt I was robbed. Believe me I will go else where....

Tire Balancing & Rotation.

I took my car for the first service at 7,000 miles. To my surprised, I was recommended TIRE BALANCING & ROTATION. Since I was not prepared, I took the recommendation and paid $130. After I did some research, it was obvious that it was not needed. Even the official BMW is against the rotation. What should I do?

Worst customer service ever....

I currently lease an X5 from BMW of Bayside. I called the receptionist to see if I can pass by and discuss a new lease. The receptionist told me to just come in and somebody would help me and no appointment was necessary. When I arrived at the showroom, the BMW sales people were all sitting around talking to each other. I waited for a few minutes and nobody had the decency to get up and ask how they can assist me.. When I approached the receptionist she asked me if I had an appointment , which contradicts what she told me on the phone earlier. I stood in the middle of the showroom and asked if anybody is interested in gaining my business. At this point I was so frustrated that I just walked out. I guess they are selling/leasing too many cars and are not interested in maintaining customer loyalty.

My 3rd Awesome Experience Buying A BMW

I just bought my new car in 2 days. I received expert attention & guidance & was not pressured. Ron Charles found the perfect car for me... he understood me!!!! I had a lot of laughs with the friendly staff while deciding between the X4 & 328. Joe the manager was awesome... Leroy explained the new features & was the best teacher.. finance guy was efficient & made things easy. I can go on & on!!!They had the 2 ready to go when I got there which helped tremendously with my decision. Everyone was professional & thorough. I don't know about you, but when we hugged good bye & wished Happy New Years, it showed much more than making a sale!!!This was my 3rd car bought from them.. although with different people this time.. but the standards remain very high!!!!!!!!

Another Awesome BMW Purchase!!!!!

I just bought my new car in 2 days. I received expert attention & guidance & was not pressured. Ron Charles found the perfect car for me... he understood me!!!! I had a lot of laughs with the friendly staff while deciding between the X4 & 328. Joe the manager was awesome... Leroy explained the new features & was the best teacher.. finance guy was efficient & made things easy. I can go on & on!!! They had the 2 ready to go when I got there which helped tremendously with my decision. Everyone was professional & thorough. I don't know about you, but when we hugged good bye & wished Happy New Years, it showed much more than making a sale!!! This was my 3rd car bought from them.. although with different people this time.. but the standards remain very high!!!!!!!!

FALSE REPRESENTATIONS

Beware of this dealership. They are the worst. Crooks to the highest level. Get everything in writing and confirm. The say one thing and sell the other.They quoted a Demo car with 2000 miles but sold used car with almost 5000 miles. Took back a car with inspection, quoted with milage charge included and then to find a bill from BMW Finance because they never paid-off.Upon calling several times they finally said that the agreement was different,. Car still under full BMW warantee but they never did the service.This is bad bad bad name to BMW which happens to be a great car., Any place to buy except BAYSIDE.See other reviews and you will find the bad experiences. Dont go near them.

Excellent customer service

I had the pleasure of working with Sean Parks. He is very professional and made my whole purchase worth while. Thanks for such a great experience. I would highly recommend....

Long read, but worth it if you are even considering them.

Let me just say something; I have never had an experience so great or so horrible that I've ever felt the need to write a review, but this was the absolute WORST customer experience I've ever had in my life. This will be long, but worth the read if you are considering this HORRIBLE dealership. I can't believe BMW hasn't pulled their license.My first experience with this dealership was April of 2014, I went in looking to purchase a CPO 3 series. The salesperson I spoke with didn't even bother introducing himself, he asked me what I was looking for and when I told him, he told me simply "We don't have anything in your price range,". I didn't even tell him how much I was looking to spend and yet, he automatically knew that I can't afford anything off their floor. When I asked him what he drove he told me "I don't drive, I don't have a drivers license." How are you a car salesman without a license?Anyway, as horrible as that experience was, I decided to put it past me and to just get over it. I didn't continue looking to purchase a car for a while after these events transpired.Fast forward to November 1, 2015; I get a call from BMW of Bayside to come check out a car I was looking at online. After going back and forth with them on the phone for about five hours, I was told to come in and that they would call me back and let me know what time. When I called back to see what time I should come in, the woman who answered the phone said that she had thrown out my number because she didn't think it was important, however I could come in any time. So I'm heading there and a salesperson named Charlie calls me and asks me where I was and I told him I was about 10-15 minutes away and I'd be in soon to which he responded "Okay, sounds good, I'll see you when you get in and we can get you in the car and check it out,". Well, I got there 15 minutes later and when I walked in, I found Charlie and he told me that they didn't have the car, it was being serviced and detailed. When I asked him why I wasn't told about this when I spoke to him on the phone, he said he didn't know. I proceeded to ask him if he had anything similar in inventory and he told me "In a manual transmission? Nope, sorry," to which I responded "The car I wanted to see was an A/T though..." He told me it wasn't and that I was wrong, sorry for wasting my time. I told him "You know, this is my second time dealing with you guys and, I've just gotta say...your customer service is absolutely HORRIBLE,". He just looked at me, smiled and said "Yeah...I know,". That was it. No explanation, no defense, nothing. Just a smile and "I know,". Unbelievable.After walking out, I get a text message from Charlie stating that I was in fact correct in thinking the car was an A/T, and that if I was willing to give them one more chance, he'd make it right. I'm not one to hold a grudge so I agreed and told him I would be in contact with him throughout the week to let him know my availability.I texted Charlie the next day and asked him to e-mail me the specs and a quote for the vehicle in question, to which he agreed and asked how much I planned to put down and what my credit score is like. After answering him, he told to give him some time to put together a quote for me. An hour later, Charlie texted me back and told me that the car was sold and that he was sorry but he would find other cars that are in my budget. Once again, I NEVER MENTIONED A BUDGET OF ANY KIND.After this horrible experience, I decided to call up and speak to their sales manager, a guy named Jonathan Gutierrez. Right off the bat, he was EXTREMELY rude on the phone, and when I called him out on it he was extremely defensive, telling me that I was wrong in feeling like his tone was rude and condescending and that I was wrong for feeling offended. I went on to tell him the horrible experiences I've had with his sales team and he told me that if I would calm down and relax, he has another car that's "same year, make and model, better equipped, lower mileage, and comparable price" and if I was interested. I said you know what, send me the specs and a price quote to which he replied that he would get it to me in a little bit. This phone call ended at 11:49AM. I waited until 5:30PM, still no call, no e-mail. I called at 5:36PM and asked to speak to Jonathan and was told by the receptionist that he had left for the day already. I then e-mailed the sales manager at their new car department asking if I could deal with someone who was not Jonathan because he was so unprofessional, to which I was forwarded to Jonathan anyway. At 7:48PM that night, Jonathan finally e-mailed me a link to check out the car, told me it wasn't a CPO, and asked me if I would like to leave a deposit on a car that I hadn't even seen yet to ensure he doesn't sell it.So, now it is November 3rd, I went to Rallye BMW (AMAZING SERVICE, the dealership you want to go to if you want to be treated with respect or at least if you want to feel like a human being) to check out a few cars, walked out with a quote, CarFax, and business card and told to expect a call within a few hours with an update on inventory (was called back maybe 45 minutes later). On my way back, I decided to stop by BMW of Bayside to speak to Jonathan, and the moment I walked in, the receptionist is playing a game on her phone as I stand in front of her desk. She finishes her game, looks at me and says "Sorry, just had to finish up some work," as if I hadn't seen what she was doing...with her phone on loud. I asked for Jonathan and she asked me "Who are you?" After telling her my name, she walks over to his office, tells him I'm there to see him and I see him look over at me and tell her to send me in.The moment I walked into his office he simply asked me, "What are you doing here?" WOW. Unbelievably rude. I told him I stopped in to speak to him and wanted to see if the car was ready yet since he told me it needed to be serviced and detailed the night before. He immediately went into defense mode stating "I told you last night it needed to be serviced and detailed, so no, the car is not here so I don't understand why you would show up here unannounced," EXTREMELY RUDE.So now, I'm extremely irritated with the way I'm being treated, and I asked him who his manager was and that I'd like to speak with him/her. He told me "I'm the manager here, you're speaking to the manager," to which I responded "You're the only manager here? So there's no one above you, that's what you're telling me. You're the one who runs this place like this?" He told me "Yes, I'm the manager," and I asked him "So if I look on your website, it's going to say you're the manager?" He looked at me and said "I don't understand why you're acting like this, did I not tell you yesterday that the car needed to be serviced and detailed, so I don't understand why you even came in here unannounced like this. I feel like I deserve your business because I've been nothing but professional to you," I told him to just give me his managers number, and he went on his computer and printed something out. I held out my hand expecting him to hand it to me, instead he began highlighting things on the papers he had just printed. He flipped it over and showed me that it was the e-mail exchange I had with him the previous night, reiterating what was said, telling me that at least over the e-mails I was acting like a man and a reasonable person. I told him to stop wasting my time and give me his managers number. He writes down a number on a post it and I asked him "Your manager doesn't have a card?" He looked at me, smiled, pulled out a card and wrote a number on the back of the card. He hands it to me and I leave. As I get into my car, I called the number and asked to speak to Frank Allen, the receptionist asked who was calling and I told her. She told me please hold as she transfers me, then transfers me to a dead line. I call the number again, same thing. I finally decided to look at the number on the card and flipped the card over. Jonathan had written his own number on the back of the card. I can only imagine that he instructed his receptionist to ask who was calling if someone called asking to speak to Frank Allen, and to handle the situation as she did.Seriously, BMW needs to consider pulling the certification from this dealership because the service is an ABSOLUTE joke. Save yourselves the time and drive another 15 minutes to Westbury and check out Rallye BMW, I personally dealt with a man named Gabriel Hale. Incredible service, incredible selection, and the level of service you would expect from a brand like BMW.

Worst of the Worst

I was considering purchase X5 at this place but they cannot sell to me as I may have a chance sell the car to China for make profited. so i ask to have my deposit back as i paid 1k in cash, they advised will send the check to me asap. However, it has been almost a year already I still have not receive the check. Every time i am trying to contact them, they all says sent already and will send one again...... what a useless service.....

This is my 2nd brand new X5 delivery by BMW of Bayside

The most friendly dealer I have ever walk in. I have own numbers of luxury cars Audi, MB, LR, Infiniti etc... I replace 2 new cars in every 2 to 3 years from end of lease. So, I deal with many dealers in my past. So far BMW of Bayside have the highest score on my list. I have place an order for a brand new custom spec 2016 X5 M sport. Normally for custom order will takes from 5 to 6 weeks for delivery. Don't know how she did it, but mind take less than 3 weeks. From order to delivery Shirley make sure all go smooth.There is an extra credit for Shirley, She also help me order a set of all weather mats. The day I go pick them up. I was stopping at the red light in front of the dealer and about to look for a spot to park. She ran outside with the floor mat in her hand and delivery them to me without I getting off the car. How cool she is! That"s what I call services! Total recommend this lady to everyone looking for the best service out from BMW!

The worst experience

Got a price before dropping the call and at the time of picking it up they changed the price and said they don't remember talking to me about the price. When I took it home on the way the coolent leaked and had to tow the car back to he dealer. They weren't even sorry and the next day when I drove he car it started to shake every time my foot was in the break. I called back n said y this was happening when it wasn't like that before and they said anything can happen with Germany car and if you want to fix this problem it will be additional 1000 dollar. We said no and wanted to bring back home the car. When we did, one of the door on the car was not working. Before we were able to atleast close the door manually but after bringing the car, we couldn't even do that and had the car parked in the street all open. We called but the service advisor said they can't fix the problem. We brought the car back to the dealer this morning and told them we want our car the way it was because we can't leave our can opened on the street and I am still waiting here because they are denying this whole thing. This is the worst place anyone can come to to have their car fixed.

Crappy Service

Kept car for a week and made made un necessary repairs.

RUN DONT WALK!

We had the misfortune of having our 2015 X3 towed here as it was the closest service center. Although I was with a 2 and 4 year old at the time, I was made to wait over an hour for a loaner and some of the rudest, if not the rudest, staff I've ever encountered. Starting from the angry valet, he rudest nastiest girls at the front desk to the indent and unresponsive "manager". I then had to wait two weeks for them to fix the over heat alarm. NO ONE returned any calls during is time including two calls to a supervisor. The rudeness continued when I went to pick up the car. The front desk girls are simply unbelievable. To make matters worse, NO ONE was able to say what was wrong with the car, even though they had it for two weeks, and they simply advised that "it was fixed". My husband and I both drive BMWs and we're on our 5th lease in 6 years. We've leased from Rallye and Freeport and have never received this kind of "service". I would never even consider getting a new car from these folks seeing how they run their service department.

Surprise costs one after another.

Got one price on the phone and another when I arrived. At every step of the process fees were added even though I was repeatedly assured that this time it was the total price. In the end I walked away from a potentially good deal because I dont do business with shady people.

THE BEST VIP TREATMENT

Always very grateful for the great service that they always provide me when I take my car for service, from the moment you arrive you know your car is in good hands!!!!Thanks to Jennifer Odato and Ray the Services Manager for always taking care of me and give me the 100% best possible service.!!!!

Service

Just love BMW of Bayside the whole sales team is amazing and always helpful. Always get the service I want. Jennifer Odato employee of BMW of Bayside, she was excellent at all of her services that she provided to me.Saeed M Anjum

Best dealership around

Just love BMW of Bayside the whole sales team is amazing and always helpful. I will be coming back here again for sure time and time again.

2013 CPO Purchase

I can't remember buying a car ever being so easy! Overall a great experience!!the team of Nicholas; Monae ; Jonathan & Adeel were above standards. They were all very knowledgable & helpful. Not to mention their product was flawless! They had exactly what I was looking for in stock. Would definitely recommend this dealership & it's representatives!!!

CPO Purchase

I was a bit disappointed to read that people had bad experiences here, but I suppose you have take the good and the bad into consideration. Besides waiting for a very long time, sales reps (Jonel and Monae) and crew were great! Friendly, professional and knowledgeable. My CPO 2011 328xi is in great shape, had low mileage and runs great (thus far!). Overall a positive experience, I would recommend BMW Bayside.

she is too rude if you need help after you bought BMW....

Shirley chen is too rude if you need help after you bought BMW. She pretends so sweet when you want to buy a new car and much empty promise before you buy

Incredible Experience

I can summarize my numerous visits at this service center by saying "lots of applause and praise to Jennifer Odato." This particular service center seems incredibly busy and at times overwhelmed with the number of vehicles in for service. However, the staff manages to deal with every customer professionally and with a high degree of organization, confidence and capability. I often sit in the waiting area finding my head spinning watching the activity but each and every customer seems calm and satisfied. Jennifer goes above and beyond this. I get immediate attention and am presented with a detailed description of the nature of the service, time and cost estimate. Jennifer appreciates that my time is valuable and makes sure that I either am provided with a "loaner" so that I am not waiting at the service center or if I do wait, I know with a high degree of accuracy the length of time I will be there. This allows me to plan my days accordingly and frankly, takes the stress out of bringing my vehicle for service. It's truly a pleasure to have Jennifer as my dedicated service manager!And by the way, the service center has done great work. Never an issue and have always left as a very satisfied customer.

Happy to come here

I can summarize my numerous visits at this service center by saying "lots of applause and praise to Jennifer Odato." This particular service center seems incredibly busy and at times overwhelmed with the number of vehicles in for service. However, the staff manages to deal with every customer professionally and with a high degree of organization, confidence and capability. I often sit in the waiting area finding my head spinning watching the activity but each and every customer seems calm and satisfied. Jennifer goes above and beyond this. I get immediate attention and am presented with a detailed description of the nature of the service, time and cost estimate. Jennifer appreciates that my time is valuable and makes sure that I either am provided with a "loaner" so that I am not waiting at the service center or if I do wait, I know with a high degree of accuracy the length of time I will be there. This allows me to plan my days accordingly and frankly, takes the stress out of bringing my vehicle for service. It's truly a pleasure to have Jennifer as my dedicated service manager! And by the way, the service center has done great work. Never an issue and have always left as a very satisfied customer.

Wonderful service 5 stars!!!

Bmw service place is great. Everyone there goes above and beyond to help. Adam and Mike are so nice they even washed my car during my last visit.

BUYER BEWARE!!!!!

Please believe that if I could choose 0 STARS I would!!!! I purchased a "certified pre-owned" vehicle from BMW of Bayside 14 months ago. Since then, it has spent more time in their service center than in my driveway. My sales advisor Luis and service advisor Melissa are the only reason that I am still a customer, they are amazing and go above and beyond for me. But anyone other than them, don't hold your breath. Trying to get in touch with someone higher up on the totem pole never happens. The engine has been rebuilt twice along with the battery needing to be replaced twice, not to mention the N63 Customer Care package for V8 engines - basically the "recall that never was a recall", amongst other issues. The dealer has refused to take responsibility that they have sold me a lemon and not even give me any consideration towards getting a new car from them. Earlier this year, I even purchased a motorcycle from them, so a return customer I have been. I was able to get BMW Corporate to give me $5500 towards a new vehicle which I used in getting a new 2015. HOWEVER, THE DEALER IS NOT WILLING TO ACCEPT ANY RESPONSIBILITY AND WASH OUT THE DIFFERENCE BETWEEN MY FINANCE AND BOOK VALUE (WHICH THEY ARE NOT EVEN GIVING ME) OR MEET ME HALF WAY. They are trying to bury the difference in my new payment resulting in a $400 increase of monthly payment. I don't know if it's because they think I'm stupid, but I am not going to be left feeling this way. My current vehicle is unsafe and BMW Corporate has acknowledged it. I just wonder if the dealership will ever accept responsibility and own up to the lemon I got stuck with. The sad thing is, they will probably take my vehicle and sell it to another unsuspecting soul who will continue to experience the same frustration that I have gone thru.

Love my new car

Jerry at BMW Bayside is the best. I was a little pain and had so many questions. He answered everything and was so nice to me. Did not rush me at all. Mike one of the managers came over introduced himself to me and everything went so smooth. Thank you everyone at Bayside LOVE MY NEW CAR

Great place

Bmw service center is great. I called for a flat tire repair they told me come right in. I was in and out fast. The staff is nice and friendly. And they even washed my car. Thank you George

Couldn't be happier with my new BMW

BMW of Bayside sales dept is great. Shirley chen was my sales person she is wonderful I had a great experience will definitely let my friends know.

The best service center around

Bmw bayside service is the best went in for an oil change and NYSI I was in and out my service advisor Joe was great.

One Very Happy BMW Owner of 320i x-Drive

I recently went to BMW of Bayside. First, I spoke to Monae over the phone and then I met Michael D'Urso at the dealership. He was amazing and he was very knowledgeable. He walked me through each and every step and he was very honest. I must also mention John Tetta who is a Client Advisor and he was awesome as well. He also guided me with all the process. I was in and out of the dealership within an hour. I went to many other dealerships but this is the best one I have been to so far. I recommend that you contact Michael Durso and John Tetta for your next BMW purchase. I will be a BMW of Bayside customer for life! -Niaz Hayder

Worst service center I've dealt with

This service center is terrible. The service advisors have lied to me before. They have called me to pick up my car and when I got there there was a light on so I had to leave it there and get a loaner. They have put me out a number of times. I had problems with my car. It was the engine. It was called drivetrain malfunction. My car shut off twice while I was driving it. The first time they said they couldn't find anything. The second time they fixed it. One time I brought my car there they fix the engine and then a few hours later after picking up the at the light was on. When I called the service manager Marlo to complain about the service and people there she basically got nasty with me and told me how offended she was. What the xxxx kind of service is that. I will never get a BMW because of the dealings over had here. Then when I complained to BMW of North America they didn't do much at all. See ya BMW. I would never recommend this dealership or service center.

poor service

poor service, and the price is non nigotiable. I am so busy on the day time, and have to go to check cars after 7pm, when i got their place is almost 8pm, but their sales looks like so unhappy and dispoited, they have not patient! they just wanna finish the conversation and let me leave

Major service of 2005 330ci

Easy. You rented a car for me while my car was being serviced over several days. Repairs were done in a timely manner. I dropped off rental car and drove my car home

Horrible Experience!

Once they get your money, they don't care about what happens to the car. I bought a 2011 CPO, with existing water damage. Used car dealership manager Gutirrez made me run through the hoops to get the car fixed. Please stay away from this dealership! You can't trust the people in there. Bunch of scammers in my opinion! Go somewhere else. There are good trustworthy dealers in Queens and Long Island!

Worst Experience ever! So dumb of me that I came back again.

I purchased a CPO 528I from BAYSIDE BMW a few months ago.My main issue with the car was the parking distance sensor was pushed inside the bumper. I took the car first to BMW of FREPPORT and the gladly helped me with the issue. after a few weeks the sensor was fell off again so I called my dealer who sold me the car in bayside HINSON LEE and he told me to go to BAYSIDE BMW SERVICE and they should be able to fix it since I bought the car from them.1. Dealer visitMy appointment finally came and GEORGE FAN at least tried to help me out and he said he will look at it. long story short after I left my CAR, GEORGE FAN called me and said that the PDC sensor was pushed in cause of impact and they are basing it cause the car has a hairline scratch at that side of the bumper which was there when I purchased the car and they want 700-800$ to fix it. I am not arguing with this people cause I know they have a bad reputation. Took my car and left. I called MARK HAZLEWOOD of BMW of Freeport and he told me that I should come in and he will gladly fix the issue for me. BASICALLY BAYSIDE BMW SOLD ME A CAR WITH A BUMPER SCRATCH AND THEY USED IT AS REASON TO DECLINE WORK THAT SHOULD BE COVERED UNDER WARRANTY.2. check-in/loaner car I scheduled a loaner car for this visit. The front desk girl SHAYNA took my Insurance card, license, and credit card and I was ok with that cause thats how its usually is on other dealerships when I get a loaner. She told me that she put a pre authorization of $250 in my card and it will not be taken out or put on hold. My bank called me for a fraud alert cause apparently she swiped and charged my card 3 times for $250, Two charges went thru ($500) and the money was taken out of my debit account. I spoke to her she keeps insisting that the money was not taken out and I will have to wait for accounting to review all the statements for that day and the soonest that they can return my money back will be monday, It was friday and I have bills thats coming in. They can just do a quick review and debit my money back. IT WAS CLEARLY A MISTAKE ON THEIR END AND THE BEST THING THAT THEY CAN DO IS MAKE ME WAIT FOR MY OWN MONEY THAT THEY ARE NOT SUPPOSED TO TAKE FROM MY ACCOUNT.3. check outGEORGE FAN called me that they couldn't fix the car and its ready for pick-up. I immediately went to the dealer since I work 10 minutes away. Upon check out I waited about half an hour cause they couldn't find my car. When they finally found my car they told me that it needs to be washed which I politely declined cause it will take a while for sure and I'm just at my lunch break.AS A PROFESSIONAL THE CAR SHOULD BE READY WHEN THEY TOLD ME IT IS, ITS CLEAR THAT THEY DONT RESPECT FOR OTHER PEOPLES TIME.OVERALL THE VISIT WAS TERRIBLE AND I WILL NEVER STEP FOOT AGAIN OR BUY ANOTHER CAR FROM THIS DEALERSHIP. I KNOW IM JUST ONE PERSON AND STAYING AWAY FROM THEM PROBABLY WONT HURT THEIR BUSINESS BUT PLEASE PEOPLE DONT FALL VICTIMS TO THESE CROOKS AND SAVE YOURSELF THE INCONVENIENCE. THE ONE STAR IS FOR THE VALET PEOPLE DOING THEIR JOBS2 STARS FOR GEORGE FOR HIS POLITENESS IF THERES AN OPTION FOR 0 STARS I WOULD PICK IT EVEN NEGATIVE STARS WILL NOT DO THIS DEALER JUSTICE.

AMAZING EXPERIENCE!!!

Sales and service are the best.....Everyone is so nice its a pleasure to come to BMW of Bayside for anything I need for my cars!!!

New BMW Pick Up

Denny assisted me with a new BMW leased for me by my company. He provided me with a thorough overview of the car and its features. He was very friendly and professional, very patient and made the whole experience pleasant.

worst experience ever

Been leasing luxury vehicles for over 12 years now and with different dealers. This is my first experience with bmw of bayside and I can honestly say this is customer service at its worst. Dropped my car off for them to install the part that was missing in the car when I purchased 2 months ago and was told it will take 1 hr to install. two days later I still don't have my car and I can't get a straight answer. I would strongly recommend to find another dealer.

My Experience.

This place is very unprofessional. I brought in my car for service the other day and they serviced the tire and when I went to pick up the car they told me I had to pay for $50 deductible which the finance manager or horrible salesperson did not inform me about. Once I got back in my car, money I had tied up for good luck was also stolen. I will never buy another car from BMW Bayside or service my car here ever again. Also, my salesperson did not take me very seriously when before all of this when I came in to purchase my car. He made the experience a terrible one being that he purposely did not take note of anything with paper work. He gave us one price in the beginning and didn't write it down in hopes to switch up the numbers on us thinking we would not realize it and stayed on his phone the entire time (seemed distracted). Then hen confronted about he, he laughed in my face and called me a liar.

The worst

I have been in Toyotas dealerships that were better than this. Its the worst showroom in America. No waiting room. xxxx W.B mason coffee, no water bottles, no snacks, and no waiting room. Even if you live in queens drive the 15 mins to ralley and go to real professionals. Wouldn't go back if they gave me a car for free. If you want to get ripped off and wait around for 5 hours for the F and I process to be done. Go to Bayside. Its obv that the management it xxx backwards. It clearly shows in the operations.

PLEASE LISTEN AND STAY AWAY FROM HERE!!!

One. two, three strikes I am out!..My first two times at this dealership was for a simple oil change, called and scheduled a loaner both times, when i get there they said sorry they don't have any loaners left..my third time, I went there for a simple, re-activating of the BMW Assist services, and was told it would take several hours because of various modules needed to be re-programed,, the service advisor insisted I schedule for a loaner and return back. what a waste of day...I asked to speak to their manager (Doug) and he also confirmed with his foreman,. when I asked was the vehicle was even plugged in to verify this ,(after waiting an hour and he said no, how do you tell a customer that it would take several hours without properly diagnosing the vehicle,, ...I have done this reactivating the BMW assist services before and it took less than thirty minutes....before I even scheduled an appointment, I read all the negative feedback they have, but I figure I give them one more chance and they screwed up!!!!

PLEASE STAY AWAY!!!!!

One. two, three strikes I am out!..My first two times at this dealership was for a simple oil change, called and scheduled a loaner both times, when i get there they said sorry they don't have any loaners left..my third time, I went there for a simple, re-activating of the BMW Assist services, and was told it would take several hours because of various modules needed to be re-programed,, the service advisor insisted I schedule for a loaner and return back. what a waste of day...I asked to speak to their manager (Doug) and he also confirmed with his foreman,. when I asked was the vehicle was even plugged in to verify this ,(after waiting an hour and he said no, how do you tell a customer that it would take several hours without properly diagnosing the vehicle,, ...I have done this reactivating the BMW assist services before and it took less than thirty minutes....before I even scheduled an appointment, I read all the negative feedback they have, but I figure I give them one more chance and they screwed up!!!!

perfect ....Best Place I have ever been

Kept there word .....a Perfect experience I actually considered a couple of them my friends now ....BrIan and John ...the rest of them are men of their word.... class act !!!!

Worst Experience!

This is the worst dealership ever. I purchased a 3 series from this dealership and every month I had to take my car in for service. Forget the wait at the service center because you will wait there the entire day only to fix one thing that will lead to something else needing to be fixed. The cars they sell there are never serviced before giving to the customer. After you buy your car there you never hear from them again and if you try to call them they ignore your calls. They have changed Finance Managers there so many times because they all lie to their customers and end up getting fired. They do not live up to their word and I went through a year and half of trying to get back the money from the warranties I never used. Will never recommend anyone going to buy a car here. Worst place ever and horrible service.

Stay away from their service department

They are simply dishonest and take no responsibility whatsoever about what they do. They don't return phone calls or emails.After six months of not responding Gianni Marini finally called me back since I coppied the service department in an email. It is now seven months since then and did not hear back from him.

Semi submerged

I was sold a certified pre-owned 2011 335i. 4 months after purchase all of the electronics located in the trunk shorted out. After taking it to the service department it was revealed that there was water damage to the electronics. Chrysatalized sea salt covered the bottom of the trunk and the electronic components. In short, the cpo warranty does not cover electronics. The sales manager said he would call the service department which he didn't then completely ignored my calls after that. Yes, bayside bmw sold me a Sandy car.

Absolutely fabulous experience

We were delighted to deal with a very professional and quick team at BMW Bayside. A white glove experience throug and through from the sales process, delivery, finance,with full access to staff and management. Extremely friendly and kin. Went over veghicle functions and stayed in contact throughout the process.I would highly recommend searching for your next quality vehicle through them. Special shoutout to the sales rep who kept it all together and went above and beyond to be helpful and communicative internally within his organization as well as externally with us. His name is Hinson Lee and you should definitely lok him up when you are thinking of your next vegicel purchase. Another excellent and most helpful gentleman is Terry. He exemplified the great customer service and communication one hopes for.

An amazing service and experience

Great and friendly staff! Very professional and accomodating through and through! Great management and finance unit. White glove service throughout! Hinson and Terry are top notch sales professionals! The entire dealership is magnificent.

Beyond AMAZING!

Marlo was beyond helpful, so kind and followed up so quickly. She was a pleasure to work with. They helped me in a bind in a timely and professional manner. I will absolutely go back every time for service!

The Service Department Breaks Your car

I has two of my BMWs serviced at BMW Bayside. The one has a minor problem but the dealer told me it was major and it needed to be fixed. Moreover, they said that my valve cover needs to be changed also. That cost me about $1300. After I paid the bill, the service advisor told me that the repair was not really necessary. Sad to say, when I left the dealership, my entire cooling system started to leak. I had to take it somewhere else to be fixed. Thanks BMW bayside for wrecking my car. It was fine before you serviced it and it seems that you cost me an additional $1130 to replace my entire cooling system. I am so happy I fix the cooling system somewhere else.

Fantastic

My visit was awesome! My dealer was extremely friendly, and understanding. He made me comfortable with my purchase, and he was very patient. I left feeling very content, and good about my purchase! I would advise that if anyone who is interested in buying a BMW, to visit this dealership, because the customer service is outstanding!!!! My client advisor was Sean ParksAwesome service!

Best damn car dealer.

Stephen Abbondandolo was a pleasure to do business with. He was very efficient, highly professional, organized, respectful and committed to getting me the best deal for my money. He did not pressure my wife and I to buy any vehicle. He went above and beyond to help us out with the best price and the best vehicle for our needs. We went there meeting a car dealer but actually gained a friend. His cousin John is also "aces" in our book. Thanks guys.

Great Service

Steve Abbondandolo was a pleasure to do business with. He was very efficient, highly professional, organized, respectful and committed to getting me the best deal for my money. Please recognize him and Mr. John Tetta for their professionalism. They delivered flawless customer service.

Excellent

Thoroughly professional and exceptional customer service with amazing pricing!All documentation were in order and the vehicle was as promised!Great experience overall will definitely recommend to anyone interested in BMW CPO!

Great Experience!!

I contacted John and Stephen because my mother needed a new car due to hers being totaled. As soon as we came in they figured out the perfect car for her, that met all of her needs as well as her budget. They were very helpful and able to answer any questions or concerns we had. We visited them on a Friday and came home with the car on Monday. It was a great experience and I was very pleased with the dealership and their salesman. My mother loves her new vehicle!!! Thank you John and Stephen!!!

Excellence with Advisor - Jennifer

I had the most exceptional service given to me last Friday, Octobr 17 by Jennifer Odato ! What started out to be a horrific Friday (tire blown on Route 80 East on route to GWB) ended with a big smile and satisfaction on my face. I have been to many BMW Service Centers and Ms. Odato's expertise, delivery, organizational skills, speed with work and customer coursety cannot be matched. She is exceptional in all areas. I will highly recommend your dealership and without any second thougth give more than praise to Ms. Odato ! My only recommendation is...........promote her !!! Regards, RPMc

Excellent Service !!!

Exceptional service and professionalism at The Bayside BMW location.Highly recommend doing business with Jonathan Gutierrez and Stephen Abbondandolo.They not only found the best X3 for me but helped me figure out all the features on the car.Outstanding job.

Anthony&Stephanie Midgett "The Goodfellas"

Our 4th lease agreement was scheduled to come to an end in December 2014. For the first time ever since dealing with BMW, we were experiencing separation anxiety. We really had plans to refinance our current leased vehicle. Based on the rates/quotes that we were given by a few other BMW Dealerships in NYC, we were feeling very depressed but "The Goodfellas" John Tetta and Stephen Abbondandolo came to the rescue! They explained the pros and cons of keeping the vehicle which would no longer be under warranty, which meant a lot of out-of -pocket expenses. They were very upfront and professional during the process. We could not have asked for better salesmen. We leased our very first BMW from Bayside and that was a very positive experience. It seems as though Bayside is like old wine; "it gets better with time!"

Happy!!!!!!

What a great experience!!! I couldn't ask for better dealers than John Tetta and Stephen Abbondandolo. Searching for my first car wasn't easy, but they helped me in picking the right car. I told them what I wanted and they found just that. Nothing less! They was always available to answer all of my questions. I am one happy girl because of them. I'm loving my 2015 428IX!!!

Buying my BMW 3 Series

Please be advised that sales representative Stephen Abbondandolo of Bayside BMW assisted me in the purchase of my BMW 3 series this year. Mr. Abbondandolo made the experience a very positive one. He was professional and courteous at all times and his knowledge of the inventory and BMW's unique features made me feel confident that I was making a very good decision in purchasing the vehicle. Mr. Abbondandolo answered all of my questions without hesitation and was available for test drives. I love my car and was very pleased with the car buying experience at this dealership. I would feel confident that anyone I referred to Mr. Abbondandolo at BMW of Bayside would be happy with their car buying experience.

His and Hers Bimmers

This year my husband and I purchased our first BMW-a 3 series GT! I absolutely love the car. We worked with John Tetta and had a fantastic experience. He was very knowledgeable, friendly and just a great person to work with. He was not your typical "pushy" salesperson and we hit it off from the beginning. I trusted in his recommendations and we were pleased with the way our vehicle came out. Less than 4 months later we decided to get a used vehicle. John was instrumental in helping us get my husband's dream X5! It was pretty much fully loaded with low mileage. We were able to have everything done at the new dealership including trading in our old car. Now we no longer have to fight over who gets the Bimmer! We could not be any happier. I would definitely recommend John to anyone interested in getting a car.

Awesome

What an amazing dealership. I walked in with my family to purchase our forst ever BMW. Tasso was my client advisor and he was the best! he went out of his way to help us get our BMW. Real honest and sincere guy. He sat us down made us feel like we were home. Eveyone is so nice there. I definitely recommend this BMW Dealeship pf Bayside. Just make sure you ask for Tasso!! he will def get you what your looking for. I actually paid less than what i Was looking for.. Tell him Rob Morales sent you. Great people there!

WE Came back for a 2nd!

This year my husband and I purchased our first BMW-a 3 series GT! I absolutely love the car. We worked with John Tetta and had a fantastic experience. He was very knowledgeable, friendly and just a great person to work with. He was not your typical "pushy" salesperson and we hit it off from the beginning. I trusted in his recommendations and we were pleased with the way our vehicle came out. Less than 4 months later we decided to get a used vehicle. John was instrumental in helping us get my husband's dream X5! It was pretty much fully loaded with low mileage. We were able to have everything done at the new dealership including trading in our old car. Now we no longer have to fight over who gets the Bimmer! We could not be any happier. I would definitely recommend John to anyone interested in getting a car.

Great service

John and the bayside staff was great . John gave me the best service from start to finish than any other BMW dealer have been to .I have and will continue to refer anyone looking for a vehicle to bayside BMW .

this was the most seamless car buying experience ever

stephen was amazing and made this a very great car buying experience for me and was very professional and personable, i highly recommend bmw bayside because of his knowledge of the cars and me as a customer . he spent extra time to get to know me and my needs . i have already started referring friends, family members and co workers to see stephen. thanks bayside BMW!!!

Great service

I recently purchased my BMW from BMW of Bayside PreCertified. I had Stephen Abbondandolo as my salesman. I must say the experience with Steve was very favorable. He was kind, patient, and answered my questions in detail. He made the application process very easy. I was very happy with my purchase.

Cousins that made me feel like family

I am 66 years old and have leased over 15 cars in my life. This was by far the best car shopping experience I have EVER had in my entire life. Upon entering the building I was immediately greeted by Stephen. He made me feel right at home. I explained to him how I was currently leasing a Mercedes and had been for the past 10 years. I was expecting him to start his sales tactics and start bashing Mercedes but instead he did the complete opposite and agreed with how great Mercedes was. After telling him what was important to me in a car, he began explaining why he believed BMW was the car for me which got me thinking. After a thorough test drive and explanation of all the the vehicles features, we went back to his desk to discuss some options. This is the part that I usually hate as negotiating gets me very uncomfortable. As we approached his desk I noticed another gentleman sitting in his seat. That's when I met John. They explained to me how they were cousins and actually sell cars together as a team. Their selling environment was very relaxing. They had very comfortable chairs and lit candles as well. John even went next door and got my son and I Iced coffee from Dunkin Donuts. Long story short, I went in a Mercedes driver and left a BMW driver with a BRAND NEW BMW 5 series the same day (Literally). The only thing that was a little irritating (which has nothing to do with the guys) is the fact that the Finance process took a very very long time and kept me far longer than I expected. I would recommend these 2 boys to everyone. They made me feel like family.

enjoyable and informative

This dealershio made buying my first BMW an amazing experience for me and my family.. If yougo there ask for Tasso. He was very nice to me and my famiky and went out of his way to make sure he got us the best deal possible.. Very nice guy.Highly recommend Tasso for your BMW purchase. Telll him Rob Morales sent you!great dealership.

WHAT A JOKE!?!

I have been using Bmw in Great Neck for a long time for service on my car. This experience has been very eventful. Alberto had to get involved when the service advisor lied to me. I thought I would be in better hands but NOOOOOO, things got worse! I have no idea how he has the job he has, he clearly can't handle it. He doesn't follow thru on anything, he lies as much as the rest of the inexperienced people there. The only 2 people who are worth anything to BMW are Marlo and Angela. Marlo is like a godsend. She gets involved and suddenly everything is perfect. Anytime there is an issue Marlo handles it without a problem, Alberto has to lie and cover up other peoples lies. Angela always calls back and takes control as well. I will go back because the work they do is wonderful but from now on I'm only dealing with Marlo and Angela. I think its time to get rid of people who are harming the centers reputation.

Good Service Center, just real busy so expect some wait

Went in for an oil change at 1pm and got out at 4pm. Three hours is to be expected in any service center so that wasn't an issue with me. They notified me of a recall and got that taken care of for me. They had drinks and food for the customers which is always a nice gesture especially when there are people waiting 3 plus hours. I feel the service center is better with customer service than the car sales team of the dealer.

BIG CHANGE FROM A FEW YEARS AGO

A few years ago, my husband and I went to this dealership to buy a BMW. The salesman who took care of us was so rude and ignorant of the product that he was selling that we simply walked away. Early this year, we decided to give them another try because we really wanted to buy a BMW. We went and we were so pleasantly surprised. From our salesman Luna to the manager Gutierrez, we were so impressed with their courtesy and the information they provided that we did buy a vehicle from them and to date, we are very happy.

Stay away !

I do not understand why BMW keeps such a rotten apple in their dealer network. BMW of Bayside is the worst, stay away nothing but problems awaits for you. I never tried their service facility and never will, my nightmare started at time of purchase. They cost me hundreds of dollars by disqualifying me from a pull ahead program by their fault. I tried everything to get the problem rectified with them. Unfortunately phone calls were never returned after I purchased the car, they completely ignored me. BMW has lost a customer for life by keeping such a dealer in their network. If you really want a BMW go anywhere but to BMW of Bayside, even if you have to drive a few more miles.

Exceptional Service!!

Exceptional Service! That's how I describe my experience I had yesterday with BMW of Bayside. Let me introduce myself to you. My name is Bob Hopkins and I live in New Rochelle, NY. I was driving yesterday en route to Sands Point Golf Club for a Met PGA Pro-Am Golf Tournament and as I exited the LIE, I hit a small pothole and like so many times before, the dashboard lit up with warnings to check the tires. I knew right away I needed a new tire, but more importantly to me, I knew I needed to get to that golf tournament. Pressing the BMW Assist button, the service provided me with your service department's address; sending directly to my car's navigation system and I was on my way.Entering your facility, I was overwhelmed at the size and the number of people waiting for service and I became concerned again over my situation and needing to make this tournament. Within 15 minutes, I was greeted by Jennifer Odato who quickly advised me that I needed not only one tire, but probably two others as there were bubbles on the sidewalls. She explained that she had no loaners and that they closed at 5:45, which I knew was not going to work with a 1PM tee time. Not thinking clearly, I told her to forget it and just bring my car around and I figured I would ride on the run flat, make the tournament and deal with the situation afterwards. Being away from home, I really didn't have many options.Waiting out front of your service facility for my car to be brought around, Jennifer comes out and says "Are you really willing to put golf over your own personal safety Mr. Hopkins? I've looked over your car and the one tire has a gash and the other two tires are severely bubbled, please come inside and we will figure something out.". Not wanting to face the fact that I was putting this tournament over my own safety, I begrudgingly returned. Jennifer was amazing from that moment forward. She acted quickly to make sure she had the tires, got one of the service techs to load up my clubs into an X5 to drive me personally to the club, she gave me her personal cell phone contact so that she could text me with updates and while not making any commitments at all, she hinted that there might be a chance that they could even drop the car off at the club later that afternoon. What a sigh of relief on my part! She was the most professional and thorough service advisor I have ever worked with in all my years of owning luxury vehicles. I have a real problem with BMW and these run flat, low profile tires having had to replace 5 of them within 6 months of owning this car, but Jennifer took a bad situation and turned it into an opportunity and now I am singing praises about BMW, BMW of Bayside and for your wonderful service advisor Jennifer Odato. I purchased my car from BMW of Oyster Bay, but I am committing to you now that all my future sales and service of BMW will be with BMW of Bayside. Thank you!By the way, I got 4th place in the Tourney, but Jennifer made me feel like a winner!

Service Center on East Shore Road, Great Neck-.Worst!

I had to change my appt. for my 4500 mile check up. Not only was the receptionist rude, but Kaitlyn in service was cold, arrogant, talking over me, the customer and callous. This is BMW customer service???? You've got to be kidding!! On top of that, I was denied a loaner car which I have ALWAYS received in the past.Needless to say, I canceled my appt and made my service appt with. BMW in Old Westbury...a superb experience! I was treated with the highest respect, was immediately given a loaner car and the rep on the phone was so cordial...it was a pleasure! The way I know BMW!Management at BMW service center should fire Kaitlyn and re-train thei staff....A customer should always be Number One.Don't go to BMW on East Shore Rd in Great Neck. Customers Beware!

Pleasant Experience

A friend brought me to Bayside BMW where his wife recently had gotten her vehicle. My amigo was shopping for an M6 and I, for a 5 series sedan. Within 15 minutes of our arrival, I was getting ready to test drive the vehicle of my choice as did he when we returned from my test drive. We were treated very well by staff and managers from arrival to departure. Overall, the experience was very positive and they made it easy for me to drive out with the car of my choice. Very satisfied and will certainly recommend.

This is by far the worst service experience I have ever...

This is by far the worst service experience I have ever experienced. I had a 10:30am appointment to have my car inspected. I did not leave the service station until 1:30. I do no understand how it can take three hours to do a simple inspection. Not once did anyone come out and let me know how much longer it would be. After I received my car and arrived home I noticed a big dent on the rear bumper. I called the service center and they told me bring it back in right away. Once I arrived they immediately stated it was not there problem or their fault because I left the service center without checking my car to make sure their were no dents. They were very nasty and did not want to hear anything. I asked to speak to the manager and was told he would come talk to me. I waited and watched as he walked into his office and just ignored me. I will never go back to this place again and have already filed a formal complaint with BMW corporate.

Let me start my experience with this bmw dealer. I will...

Let me start my experience with this bmw dealer. I will try to make everything as short as possible.I purchased a certified preowned 2011 328i from this dealer last year the buying experience was ok and the process was quick.A year after my rear view mirror came off and I went to Rallye BMW cause there are no appointments available in bayside. The service advisor in Rallye looked at the rear view mirror and said that they will not attach my rear view mirror cause the windshield on the car is not the original bmw windshield and the seals on the bottom might cause a leak cause its not properly installed. He showed me whats going on and told me that i should take it back to BAYSIDE BMW cause they sold me the car and they did the CPO process.After a week without a rearview mirror I finally got an appointment at BAYSIDE BMW. A service advisor named George Fan assisted me and had my rear view mirror reattached. I told him what Rallye bmw said and just ignored me. The rear view mirror was reattached but two days after the mirror came off again and it took a piece of the inside of the windshield with it. I called Bayside BMW and sadly they can't squeeze me in and i waited another week for an appointment.Finally after a week my wife went there and she saw a service advisor named Alberto Lopez. He looked at the car and he said that BAYSIDE BMW is not responsible for windshield replacements and they will not fix it! My wife's car is a CPO and the windshield was not chipped till i brought it to them to get i fixed. He told my wife that we should just file an insurance claim and the will fix it and i will have to pay on whatever the difference is on whatever my insurance company will pay.Keep in mind my Car is CPO and it should have been inspected that everything is good including the windshield and the windshield was not chipped till after they fix it.Sadly everyone on this dealer is very nasty and no one can help us.

What else can I say I think this is a middle of the pack...

What else can I say I think this is a middle of the pack dealer and is rated pretty accurately on this site. I did leave wanting just a little better service but it wasn't terrible either. Mediocre all around, may have to shop the other dealers next time around.

Scammers!!!

Scammers! Do not purchase any warranties. You will not get your money back. They tell you that you can and send you the paper work but never process anything. Also its a waste of time rererring any one. They tell you that you get a rerral fee of $500.00 which you will never receive. I referred someone and never got any check for the referral. Horrible place and I will never refer anyone to BMW of Bay side-Certified Pre-Owed.

Being a executive at one of the largest brokerage firms...

Being a executive at one of the largest brokerage firms who prides themselves in customer service I can tell when I am working with someone who operates with a high level of service. After meeting with Jennifer Odato for a service issue with my car I realized that she is someone who is focused on client satisfaction. She greets you with a smile, she is professional, polite and able to diagnose issues as she is very knowledgeable. During the last service visit Jennifer went out of her way to put me in a brand new loaner car which was exact car I was looking to purchase.

This is my third visit at this service location, first...

This is my third visit at this service location, first one was not bad, i guest is because I just went to get a oil change I waite one hours, the second time I waited 2 weeks and 3 days just because I wanted a (loaner car) ok understand but when driving different BMW for over 9 years then the dealer then take u to enterprise to rent a Chevy cruze that a xxxx up dealer.. Yea it happen to me.. Ok I let them slide it that one again now it been 2 month and my car need some major work over 8,000 of work I maid a appointment Waite one week I even told them I did not want a loaner from no enterprise the said ok I finally got to the loacation to get my service, came to find out the want me to go rent a car fom enterprise .i flip out and ask to speak to the manager, then the told me the manager going to tell me the same thing so the cant help me. After I told them Several time i need a loaner car not a enterprise the then said the cant help me.I would not recommend no one to go there for service, I would rather got to auto zone parking lot to get my car repair than go there ever again...

Had an awesome experience at BMW Bayside. Took care of...

Had an awesome experience at BMW Bayside. Took care of everything I needed and got the exact car I wanted. Will refer to a friend! Thank you again.

Awesome service!!

Had an awesome experience at BMW Bayside. Took care of everything I needed and got the exact car I wanted. Will refer to a friend! Thank you again.

Came in to buy a new BMW. Salesman said he would work on...

Came in to buy a new BMW. Salesman said he would work on my trade and get back to me, but never did. Instead I got a form email from the dealer without the information he was getting for me. Two days later I sent an email to the salesman and told him to never get in touch with me again because I don't want to work with someone that doesn't follow up when he says he will. I would still like to purchase a car from this dealer but only with another salesman who is willing to make a deal happen.

I have been a loyal client since 1998. Special thank you...

I have been a loyal client since 1998. Special thank you to Marlo Bellizzi, Jennifer Odato and Pat Amato for their courtesy and professionalism. OUTSTANDING SERVICE !!!!!!!!!!

I recently leased a BMW X3 from BMW of Bayside. My...

I recently leased a BMW X3 from BMW of Bayside. My Salesperson, Jose Rivas, was very personable, returned telephone calls and was fully knowledgeable about the car. Jose took a sincere interest in addressing all my needs. Michael Kenny, the Sales Manager was also extremely helpful in the process. He was particularly friendly and a pleasure to deal with. At the end of the transaction, Michael Britt, the Financial Director, handled all the paperwork very professionally. He made me feel very comfortable and I never felt pressured as he was explaining all of the available options to the lease. The total experience was excellent and I look forward to doing business with them in the future.

Jennifer has been a tremendous help to me on several...

Jennifer has been a tremendous help to me on several occasions. She goes above and beyond what is expected and truly takes great care of me when I come in. I appreciate all of her help.Sincerely,Audrey Trachtenberg

I went there considering trading a Murano in for a 328i...

I went there considering trading a Murano in for a 328i coupe. I went on a test drive, the car drove great. After being used to driving an SUV, I didn't like the feeling sitting low to the ground.

THANKS TO BMW OF BAYSIDE FOR THE GREAT EXPERIENCE ON MY...

THANKS TO BMW OF BAYSIDE FOR THE GREAT EXPERIENCE ON MY NEW BMW ONE OF THE BEST SERVICE I EVER HAVE BEFORE BUYING A CAR FROM THE TIME I WALKING TO THE TIME I WALK OUT DRIVEN MY NEW CAR WAS VERY GRATEFUL, THANK YOU TO MY SALES PERSON LUIS FOR ALL HIS HELP TO FIND THE PERFECT CAR FOR ME, THE MANAGER AND FINANCE TOP OF THE LINE....FIVE STARS...!!!!!

I regret not to have any salespeople name that were...

I regret not to have any salespeople name that were outside smoking and completely ignored us when we walked in. The only friendly person was a the desk who asked 3 different salespersons to help us and said were busy but were not. Spent 5 minutes looking around waiting for someone to approach us. This never happened. We went Wed July 24th around 7:30pm. Needless to say we walked out and went to Lexus of Manhattan now we own a 2014 Lexus IS250. It is the worst experience ever. 2013 and still people judging for how people look. I will not recommend this place to anyone.

Thank you bmw of bayside you guys rock!!!! Jose rivas...

Thank you bmw of bayside you guys rock!!!! Jose rivas best sales person thank you so much for your help amd patience great communication. Thanks to jose I'm driving my beautiful car x5

Drove in from Long Island looking at a CPO 328xi. Was...

Drove in from Long Island looking at a CPO 328xi. Was pleasantly greeted by Arthur who made the purchase easy. Top that off with great service from the finance department - Rich Mignone never rushed me and helped seal a great deal. Would definitely recommend.

My sales person, Mr. Takacs was extremely knowledgeable,...

My sales person, Mr. Takacs was extremely knowledgeable, professional and helpful. He made me feel extremely comfortable and explained the various options to me with extreme patience. When I went to pick up the car he had taken care of all of the details and set up all of the features in the car for me. Even after the car was delivered he was extremely responsive to my questions and he even called a few days later to make sure that I was happy and that i wasn't having any issues. He made my experience very favorable. I would definitely purchase another vehicle from him.However, I will say I was surpised that the show room was so dirty the carpet was filthy as well as the bathroom. On my few visits each time the bathroom had no toilet paper, no soap and no paper towels. When you are spending a lot of money on car or even if it was $10,000 that is unexceptable. Luckily, my sales person offered me hand sanitizer and offered his apologies but, that is inexcusible on managements part.

Great experience from the beggining I've been...

Great experience from the beggining I've been shopping for a while now for my sons graduation gift and ill tell you my sales consultant Hinson was great at showing me all vehicles available . Demetri the sales manager made me feel at home he addressed my wants and safety concerns for the vehicles chosen and gave me a great deal no bull salesman technics here I'm in sales my self at MS financial and ill tell you Demetri was proffesional and courteous of my time and process very straight forward I've been all over and this dealership I would recommend again they have a variety of options and they don't hide any fees and they are upfront about their finance options unlike other dealers that I went to thanks again Demetri I will see you for my next vehicle.

Yes, I can recommend this dealership if you want hassle...

Yes, I can recommend this dealership if you want hassle and bad experience.........The "WORST DEALER", never come back again............ To all my KABABAYAN stay away.....................

Worst people ever ... Bad attitude !!!! Damaged my car...

Worst people ever ... Bad attitude !!!! Damaged my car and they won't admit ... Picture taken when i arrived no damage before !!! Manager Douglas Foss is a big lier and very stupid to run this prestige dealership !!!

Misleading

The ad was truly misleading. Bayside had a BMW X5 for $6,000. The true price was $61,000. How could they mislead the consumer in this manner. I will never shop at Bayside for a vehicle. I will tell my friends not to shop for a car from Bayside.

I wholeheartedly recommend Mr. Jose Rivas to any...

I wholeheartedly recommend Mr. Jose Rivas to any prospective car buyer. He understood, fulfilled our requirements, and promptly answered our questions. He is gracious and a pleasure to do business with by making our car purchase seamless and enjoyable. We hope to be his customer for many years. BMW of Bayside is indeed fortunate to have him in their company. Thank you.

Excelent service. They took Care of everything in...

Excelent service. They took Care of everything in The spot...Ver y friendly atmosphere with all staff. So convinient with the re promt serviceThanks so much like always

The worse dealer to do business with. Stay away.

I was trying to purchase a car. After all the papers were completed, the deposit given, and terms agreed upon, I was jerked around for two days. So much so, that I requested my deposit back and cancelled the purchase. In my opinion, stay away from this dealer, the sales force is ok, watch out for the managers.

This review is about their car service located in Great...

This review is about their car service located in Great Neck. They offer a ride from your home to the service center but they are over an hour late from the promised pick up time after many calls to see the status.The counter personnel have a bad attitude.If your car is out of warrantee they suggest all types of work whether it needs it or not.Their prices are way over other bmw dealers.They keep your car over at least one night.The service coordinators must be on commission.The place is dirty and unprofessional.It's worth going to another dealer like Ralley even if you have to travel for it.

I brought a CPO from these folks over this weekend. The...

I brought a CPO from these folks over this weekend. The whole process with this dealership is not good. Long wait times. Dirty restrooms. Sales folks who promise the world and can't keep up with them. Go find another dealership who can be of better help and value your time.

A+ Customer Service A+ Customer Follow Ups A+ Going the...

A+ Customer ServiceA+ Customer Follow UpsA+ Going the Extra MileProfessional, Friendly, and just overall superb service!Thanks Jennifer Odato, much appreciated.-BMW 5 Series owner.

i bought a brand new 2013 BMW 650i GranCoupe Xdrive and...

i bought a brand new 2013 BMW 650i GranCoupe Xdrive and costed me $104K. after driving my car 13k miles i got an oil change from a non BMW repair center which is ok according to BMW. The shop was not able to take off the service light when it turned on at 15k miles they told me its not a problem because i already got the oil change i should take it to BMW to take the service light off. Within 5 days my car shutdown and i got it towed to BMW of Bayside when i took it to BMW of Bayside they automatically declined my service because i never took the car for an oil change at a BMW dealer and told me i owe $18,500 for a new engine. I spoke to the service manager and i told him i had a valid reciept for repair and he was quick to answer it doesnt matter to me your cars warranty is void. i quickly reached out to BMW of NA and going back and forth they asked to see the receipt just to waste my time for 2 months now BMW of Bayside and BMW NA does not want to give me information or a reason why they aren't covering me especially after BMW of Bayside told me when they received the car it had only 4.5 quarts in the car and only 3500 miles over the normal 15000 miles per oil change limit, which should be enough to drive it even if i didn't get an oil change.Im now in the position of not paying for my car and leaving it in the shop i will burn my credit before i shell out 28k for a warranty item!!!

I recently purchased a Pre-Certified 2009 BMW 335I. I...

I recently purchased a Pre-Certified 2009 BMW 335I. I requested that I receive an Oil Service and Change prior to picking up the car from the dealorship in August 2012. I was told that it had been done, and actually had to wait for about 2hours for them to bring it over to the dealership fro the service department. I have had nothing but problems since acquiring this LEMON. !st the heater went out on the car, then, the car had an oil leak, at which time they fixed but I was told that I had to pay a 50.oo labor fee. When I drove the car to NC. the engine light kept coming on and I was told that they put a part in wrong. then all in September, I needed new brake pads rear, which they again, claimed to have fixed. THen the heater that they fixed acquired a humming noise. My service light kept coming on and when I told them, they stated that they could find no problem. Then after my mileage reaches 50,000, I'm told that I need a complete oil change service. WHAT? after 5months and they already did it? This time however I was to be charged 700.00. I took it to another service who did the oil change/service, and was told that my brakes front were at 15% and my back ones at 38% meaning that I needed brakes front and back! Also that a coil was found to be corroded!!!!! All of the numerous times before I took my car into Bayside and noone noticed. Oh yeah, and that Alberto is a real piece of work, he knows absolutely NOTHING! He has to be related to someone to be in that position. He even accused me of recording him with my phone!!! Is he paranoid???? wow! NEVER WILL I EVER PURCHASE, RECOMMEND, or service my car at this "bootleg" poor excuse for a service center, ever. also, I submitted a review earlier and it was DELETED??!!!! Now, I'm sitting in the dealership and the Frank want to give me 30% off of the repair of my front brakes???? are they serious!!!!

LEMONADE ANYONE???

Purchased a pre-cert 335I in August of 2012. Since that time I have had to have the WHOLE HEATER SYSTEM replaced which I am still have problems with, and OIL LEAK FIXED to which I was charged a $50. deductable, an ENGINE PART INPROPERLY PLACED in my car, I guess that happened while fixing the oil leak. and Miraculously, after only six months and a brake pad replacement in September, I now need BRAKES FRONT AND BACK. Front brakes are at 15% and back are at 38%. Not to mention a completely CORRODED COIL. I had to take it to someone else to put it on the computer to find this info out, Even though my car has been there on numerous occasions, No one told me at BAYSIDE...I have left messages with John Seraphin, with no return call, and have tried to email Mr. Allen. Guess I'll have to physically pay him a visit. sigh, NEVER AGAIN!!! BMW FINANCIAL and every other BMW head will be hearing from me...Oh, and did I mention that a complete oil change was supposed to be done prior to my purchasing....so why did I have to have one done Saturday March 2 totally at my cost? SMH!!!!!!

had yearly service but also had issue with my trunk light...

had yearly service but also had issue with my trunk light going on. Jennifer was very thorough on the problem and found out the issue.Car need to have software upgrade and new parts. Jennifer was extremely friendly and knowledgeable. I have owned Bmw's for the past 40 years and Jeniffer was one of the best service advisors i have worked with. She is a keeper and do not lose her.

Horrible customer service! My family has always owned...

Horrible customer service! My family has always owned BMW's and I bought my car 4 years ago after college. I tend to travel for work and stopped by this location to get my coolant topped off. As soon as I got there, I received an awful attitude because all I asked for was if they can top of my coolant. The guy then stated since I didn't purchase my vehicle at their dealership, I had to purchase the bottle of coolant... really? Just for a top off? I immediately left and made an appointment at BMW Manhattan, got my oil service and other necessities, and had the best experience! This is what BMW customer service is all about.

Non-negotiable prices

They're not willing to negotiate even a dollar.........Don't waste your time, found a much better deal on a cleaner car at another dealer nearby.....

BAD CUSTOMER SERVICE!! Where do i begin? Things started...

BAD CUSTOMER SERVICE!! Where do i begin? Things started off good. Salesman was friendly and willing to negotiate. After that, it all went down hill. I was promised my car in two weeks...ended up being six weeks. The salesman could not give me a straight answer on the delivery of my car and i had to call him several times to get an answer. Manager got involved and at first was very responsive but quickly fizzled out.I was promised sirius radio in my car and two days after having the car, i realized that i didnt have it. i complained to manager and salesman said he never said that the car came with it...essentially calling me a liar. They did put it in for free (kudos) but when I went to the service department, apparently the dealership did not give the service department the right paperwork to install the sirius radio. Another fiasco in which we had to call the dealership and waste more of our time. So what now??? Since that fiasco at the service shop, no one has called to apologize. No one has called to see how I am liking the car. To top it all off, I wrote an email to their customer service manager (Frank Allen), giving them one more chance to comment on the whole experience and nothing back from them!!! I wasn't even going to write a bad review (never done one before)because i usually let things slide. To top it all off, i just got word that they never sent my insurance company documentation needed. I gave them a call but guess what???? No one called back - SHOCKER.Bottom line - TERRIBLE CUSTOMER SERVICE! I dont demand much as a customer...just want to be treated fairly and when i spend a lot of money on a car, wouldn't mind some good customer service....too much to ask? I would never recommend this dealership and would not go back for my lease renewal. They lost a potential long-standing customer because i do love the car.

Routine service visit... no problems with the car and no...

Routine service visit... no problems with the car and no problems with the service. This visit was much better than past experiences at other dealers.

This dealership is nothing short of perfect. My...

This dealership is nothing short of perfect. My salesperson ( BURC) was a true proffessional in every aspect. What a wonderful experience and to know that i finally found my new car home. thank you, Theo Passelis

I will never return to bayside BMW. The service manager...

I will never return to bayside BMW. The service manager ray was the rudest person I have ever in countered stated that because I am a woman and own a hand bag that I scratched my car when the scratch appeared after I had gotten my car serviced! I have never been spoken to like that in all of my life. I have been. Customer of bayside BMW for years, in the old service department in bayside where staff and managment would run to help you, and will never return or tell anyone to go to bayside BMW. I suppose fallen has gained a new customer.

After my 100 th time trying to get in touch with the...

After my 100 th time trying to get in touch with the service department and not getting an answer! I had emailed the service manager, Marlo Bellizzi, who had helped me in the past. She responded right back, calling me and helped make me my appointment and offered me a loaner car so I wouldn't have to wait for my services. Marlo is great and knows how to treat customers. Keep up the good work Marlo. Whenever I need anything I will be calling her, instead of being on hold for over 15 mins

potential customer

Went in and had trouble getting a test drive even though i was very interested in the new 3 series. Got bogus numbers and didnt seem to have any interest in selling me the car not to mention i knew more about the engine and trim packages than the salesperson

leased my 1st BMW from Bayside BMW 3 yrs ago. To my...

leased my 1st BMW from Bayside BMW 3 yrs ago. To my misfortune my 335xi coupe was plagued with problems from a bad fuel pump to bad injectors which had my car on a flat bed numerous times. While Marlo the service manager was empathetic to my situation it took negative posts on BMW's facebook and twitter to get satisfaction which I eventually got from BMW not the dealership. On the service side in the 10 or so times I had bring my car in I was met with rude girls behind the desk with nasty attitudes who'd chit chat instead of helping expedite customers. My sister and mother have had numerous BMW's with very good experiences. Figuring with all I went through when my lease came due I'd give Bayside a chance to make it up to me. After 20 e-mails from the salesman to lease another BMW I told him what I wanted and what price I wanted it at figuring they'd make an effort to retain me given what I've been through over the past 3 yrs. Boy was I wrong! The response from the salesman was "The vehicle you are looking for we can't make a deal with your numbers. Good luck". How's that for a smack in the face! On my sisters recommendation I called Joe Segreti at Wide World of Cars who not only secured the car I wanted at the price I needed but made the whole experience a pleasure and saved a customer. Thumbs down to Bayside BMW!

WIll NOT Recommon this dealer to other

After they charged your, they not gonna respond to your calls, email and mesaeges. all they think about is charging you . read the contract carefully,check the price for every detail. next ve hicle I won't buy from them no more.

The dealership lied and misrepresented the facts and...

The dealership lied and misrepresented the facts and never delivered a car that I was promised. They failed to return calls and made what should be s happy occasion very unpleasant. I will never return there ever

As always I am thrilled with my experience. My car is...

As always I am thrilled with my experience. My car is out of warranty but I continue to bring it back because of the outstanding customer service. The level of professionalism is outstanding in my eyes. Marlo, the service manager runs an unbelievable operation. Everything is always flawless. I don't mind paying for good service and knowing that I can trust Marlo with my car is a wonderful feeling. Regardless of what my car is in for I always know it will be taken care of. I would never take my car anywhere else. Many thanks to Marlo and her team!

This is by far the worst bmw dealership in the state of...

This is by far the worst bmw dealership in the state of new work!!! Their customer service is horrible after smoking me a lemon of a car and its taken 3 months to find any solution..and still feel they are trying to get one over on me...i wouldnt recommend this dealership too anyone, there are plenty of BMW dealerships out there....

From the moment we spoke to Steven Dyer we immediately...

From the moment we spoke to Steven Dyer we immediately got this positive vibe from him that we didnt want to go to any other dealership. Mr. Dyer was very straight forward and he went the extra mile to get us what we wanted. Our overall experience with him is the best we have ever had with any other sales person we have spoken to in the past. I gave the above ratings because this dealership deserved it. I will definitely recommend this dealership to any other person looking to purchase a car. Next time we need another car we know where to go.

My overall experience working with Sean is always smooth...

My overall experience working with Sean is always smooth sailing, as this is my third purchase with him. It was a pleasure working with him.

Although I did not purchase my vehicle from this...

Although I did not purchase my vehicle from this particular dealership, BMW of Bayside Service Department was recommended to me. I brought my vehicle to get serviced and the attentiveness and customer service I received from Marlo Bellizzi was great. She and her staff continued to keep me updated with exactly what was wrong with my vehicle and the progress of servicing. As a customer, I really appreciated the level of customer service I received from Marlo. I would definitely take my car back to BMW of Bayside for servicing as well as recommend family and friends alike who own BMW's to get their cars service at this location.

Caution to all buyers!!! Most of the car for sale have...

Caution to all buyers!!! Most of the car for sale have service problems, BE VERY CAREFUL! Double and Triple check the car Before drive out the parking lot. Service are POOR and RIDICULOUS! Wait until problems occur on your car, come back to them and GOD BLESS YOU AND YOUR CAR! GOOD LUCK. AVIOD BUYING A CAR FROM THIS DEALER!

We had been combing the internet (locally and nationally)...

We had been combing the internet (locally and nationally) and found exactly what we were looking for at BMW of Bayside. Steve Dyer went beyond my expectations providing excellent customer service via telephone, e-mail, and fax correspondence. He took extra pictures of the car calm my fears of any damage not evident in the dealer photos. His quote to me was "You will be talking about the "old-guy" from New York years from now and how he treated you right"--well he is correct!We bought a one-way ticket from Chadron, Nebraska to New York where Steve graciously picked up my husband from the air port and gave hime a memorable ride back to the dealership. Steve was even kind enough to document through pictures my husband even driving off the lot with our new car and e-mailed them to me. We are thrilled with our new car and will definately vistit your site again when looking for another vehicle!Thanks again Steve and everyone else at BWM of Bayside. Sean and Tina JenningsChadron, Nebraska

Mr. Sean Parks is a professional, honest & the best...

Mr. Sean Parks is a professional, honest & the best New Salesman & customer service I have even dealt with, since we have been BMW owner since 1995 we want to give him our personal thanks for the excellent New Sale purchase & Customer Service.He exceeded our expectations of New Sales Customer Service,his professionalism,his knowledge Of BMW and his intergity and kindness also his patience is commendable , sure knowledge and experience was invaluable in helping us to arrange for this purchase. Such a commitment to great customer service is to be commended. You can be sure that I will recommend people to do business with B.M.W of Bayside & Salesman Mr Sean ParksTruly Yours,Mr Kevin & Natalie JamersonLoyal BMW Customer Since 1995

Just want to make this short went to bayside for issue on...

Just want to make this short went to bayside for issue on my brand new car asked to speak to the lady service manger as I was told about her when I bought my car she came right out introduced her self as Marlo I explained to her my issue she said give her a moment she is going to get the shop Forman they returned she said this Angelo and I was out of there ten minutes later. With a management team like Angelo and Marlo I can tell you bmw bayside rocks and has won my vote

My overall customer experience with BMW of Bayside was...

My overall customer experience with BMW of Bayside was positive. Jose Rivas assisted me throughout the entire sales cycle and I have to say that he did an excellent job managing my expectations from the very start to the end of the transaction. I would definitely recommend Jose to my family and friends who are looking to purchase a CPO BMW. Jose vas very honest and professional and very friendly and this is why I ended up buying two vehicles instead of just one.

BMW of Bayside is great. I told BMW of Bayside the...

BMW of Bayside is great. I told BMW of Bayside the problem that I was experience and the professional staff was able to help me. Very satisfied with the Amazing service and also was provided with a 2013 loaner. Thanks D.Lubertazzo, M.Bellizzi and G.Berger

James is a great person who helped me lease my first...

James is a great person who helped me lease my first vehicle. He helped me through out the entire process from preorder to pick up. James made sure all the information was clear and I would definitely recommend him to any family or friends in the market of buying or leasing a new car.

James was attentive and efficient in assisting me with my...

James was attentive and efficient in assisting me with my purchase. He was personable and gave me the quality of service I expected from BMW. Everything was taken care of within the day - including my trade. Afterwards, he showed me everything I needed to know about the car, and made sure I was good to go before driving home. He followed up with me after the purchase, continuing in his personable and attentive customer care. Highly recommended!

I've got the dealership contact info through...

I've got the dealership contact info through dealerrater.com and looked for the cars in their website online, once I selected the car I want, rest all went smooth and easy.

Mr. Rivas was extremely professional, responsive and...

Mr. Rivas was extremely professional, responsive and respectful. He was a straight-shooter and helpful, but never pushy. It was a pleasure to deal with him and I would recommend others to contact him in their search for the ultimate driving machine!!

I went to a BMW dealership to buy a used Lexus RX350. ...

I went to a BMW dealership to buy a used Lexus RX350. That should speak volumes in itself. Went to a Lexus dealer and hated the experience. I looked at the BMW of Bayside website and saw what I wanted. I worked with James Jacome and had the best car buying experience in my life to date. He was patient, friendly, has a great test drive course and a mantra of "I want you to love this car." Thanks to James, the service area who meticulously detailed the car and everyone else at BMW of Bayside who may have helped with this purchase. Classy people in a classy establishment. It was a pleasure doing business with you and I look forward to doing business with again.

As of the writing of this review, I am still waiting for...

As of the writing of this review, I am still waiting for a return call from the General manager of this dealership since July, 2011. Should I give up hope? However, the pleasurable experience I have just had at Rallye BMW commands that I write this review. BMW of Bayside was terrible in every way. I was misinformed when it came to the leasing of a BMW X-5 "Corporate Demo". NEVER lease or buy one! Subsequent and many service issues followed - it was the worst 36 month lease experience I have ever had. I promised myself I would never drive BMW again, however, Rallye BMW more than made up for it. I should also mention BMW of North America was only slightly better than BMW of Bayside - at least they returned my call. But - that was about it. Looking for a BMW? Don't waste time, go to Rallye BMW. They are professional and courteous.

Since my initial service visit to BMW of Bayside, NY, I...

Since my initial service visit to BMW of Bayside, NY, I was immediately greeted and provided with outstanding customer service from Mrs. Marlo Bellizzi. I took a chance to obtain service from this particular location, since I did not purchase my vehicle from that dealership. Since walking through the door, Marlo connected me with a service representative and my visit was smooth and I was finished within reasonable time. From that first visit, I have since returned and have been welcomed with warm and prompt service from Marlo. She takes the time to build a rapport with her customers and to follow-up even when not necessary. To me, that type of customer service approach can only be found in certain individuals. I hope that Upper Management within BMW of Bayside's Service Center, will continue to see the level of courtesy, both personal and professional that Marlo displays with her customers. Furthermore, I will recommend any of my friends, family members and colleagues alike to have their BMW vehicles serviced through the help of Marlow Bellizzi. She makes a world of difference at that location. If I could have given Marlo a rating of "10" rather than a "5"...I most certainly would have!MANY THANKS MARLO!Regards,-Dr. H. A.

Amazing service marlo Bellizzi was very helpful and...

Amazing service marlo Bellizzi was very helpful and willing to make sure I was taking care of. I will be coming back great staff. front desk greeted me right away

I got a BMW 550GT from Bayside a few weeks ago. I worked...

I got a BMW 550GT from Bayside a few weeks ago. I worked with Ross for a few weeks because i originally came in for a X6. Ross was very patient with me and took me on 3 different test drives. Ross is the difference in why I choose this dealer, i went to every dealer in nassau county. He even stayed after the dealer closed to continue to help me set up my cars features. Peter the sales manager was also very helpful on the day I bought my car. I love my GT!!!!! Thanks Ross

I walked in to BMW NOT to buy a car. I had my sets on...

I walked in to BMW NOT to buy a car. I had my sets on just passing through on my way to purchase a more "affordable" vehicle. Mr. Jacome was a huge surprise in terms of the way he approached me in terms of "selling" i.e. being a sales man. I NEVER once felt as if he was trying to sell me a piece of machinery. He truly loves BMW and you can tell. He took me for a test drive and I instantly fell in love with the car. When we got back to the dealership he really worked with me on price points that would be reasonable to me. Overall he will get my recommendation any time and I will always go back to James and BMW of bayside when Im ready for a new car.

He went the extra mile to give me a great deal and always...

He went the extra mile to give me a great deal and always answered my phone calls promptly. His advice and knowledge showed a commitment to excellence.

I was really taken aback by the attitude that Ms....

I was really taken aback by the attitude that Ms. Bellizzi exuded. She obviously wanted to keep the telephone call short and attempted to do this by repeatedly cutting me off and "answering" the question before it was completed. Unacceptable. Absolutely. I DO NOT wish to be contacted by Bayside BMW.

I had a wonderful experience. Marlo Bellizzi was a...

I had a wonderful experience. Marlo Bellizzi was a wonderful help as well as her staff. I was in and out, as well as helped me understand what was done to the car and help me understand what was wrong with the car. My car is now working like a gem. I will be coming back to bayside BMW I was happy with the service and knowledge. Marlo is a wonderful service manager and has an amazing staff I couldn't be more happy.

Very nice guy really helpful answered all my concerns...

Very nice guy really helpful answered all my concerns also followed up after the purchase of the vehicle; showed me all the ins and outs of the car with a lot of grace and patience on a very hot day :-)

I am a new BMW customer and have been to the service...

I am a new BMW customer and have been to the service department a total of two times. Every time i have been there i have had a great experience. Marlo is always a great help and i really appreciate her service and support. I would recommend there service department to anyone who needs to visit.

Great customer service & relation from start to...

Great customer service & relation from start to finish. It was a pleasure to come into BMW and walk out driving my 1st BMW. I look forward to my next one!

This was a great experience working with Jose to find a...

This was a great experience working with Jose to find a great car he is very honest and made me feel very comfortable with my decision. He even calls to check if every thing is going good . I would recommend him to any one in need of a car he is very knowledgable and if he doest have the answer he sure will find out.Thanks Jose The Peebles

I purchased a 335i from James Jacome he was very helpful...

I purchased a 335i from James Jacome he was very helpful in all aspects. James is very involved with ur purchase every step of the way. I would def reccommened seeing James when purchasing a car from this dealership.

John amd Ross were both very helpful in the purchase of...

John amd Ross were both very helpful in the purchase of my M3. There attention to every detail of the used car buying process was flawless and I was impressed. They were extremely accomodating to me being an out of state buyer and even picked me up at the train station. If you plan to do business with bayside, deal with them and you will not be disappointed.

Charlie was exceptional. He made my lease termination and...

Charlie was exceptional. He made my lease termination and new lease painless and hassle free. Charlie gave me exactly what I asked for and exceeded my expectations. He is a gem at bayside I would recommend anyone to him. I was pleased with the results and really appreciated the professionalism Charlie displayed. Thanks! Charlie you're the best!

I went to bayside a couple of weeks ago to buy a...

I went to bayside a couple of weeks ago to buy a certified used bmw528xi I was greeted by Ross Lubell from the start. He was very good and took care of me and my grandmother the whole time. While we waited for the papers to be printed up at the other dealership Ross went out of his way and went to the store to buy us water from the grocery store. In my years with dealing with sales personal I have never been we'll taken cared of the way Ross had took cared of me. I appreciate the excellent service that I was provided by bayside and would recommend anyone to go and speak to Ross.Thanks Ross Lubellsincerely Louis

I was looking for a certified pre-owned BMW, made my...

I was looking for a certified pre-owned BMW, made my appointment and met with Ross Lubell. Ross guided me through the selection process, was patient with me, answered all my questions (which I had many), and helped me decide which BMW best fit the amount of money I had budgeted and the type of car with most of the accessories accessories I wanted. He worked with all day, transported me to my bank, offered me lunch -- what more can I say. He was informative,considerate and never once tried to pressure me into a car not right for me. In the end I left that day with a beautiful 5 series BMW, at the price I could afford and knowing that if I have any problem(s) with the car that I can call Ross and he'll help me take care of it.Much thanks RossBruce Stepherson

This is my second time dealing with Bayside BMW and once...

This is my second time dealing with Bayside BMW and once again I left smiling. My second experience being better than the first. Ross was completely honest with me .Gave me the best price possible and followed up a week after my purchase to ensure I was totally happy. I love this dealership and Ross Lubell is definitely an asset . Thanks Again!!! I will be back.

I have been to BMW of Bayside twice in the past month or...

I have been to BMW of Bayside twice in the past month or so because of two separate issues and both time i got Michael Krulewich as my advisor. And I want to tell everyone about my first experience then my second experience needs a section of it's own. What happened was I bought the car in because a light came on in the car and my wife complained about hearing some noises under the car, so I figured I check them both out. when I got there Michael was my advisor and asked me what noise sounded like and I told him that my wife explained to me it was a knock that she heard when driving at certain speeds. So when I explained that to Michael he wanted to know was it a loud knock or thump and if I could explain the sound to him further. I told him that is the best I could give him because my wife drives the car. He turns to me and says, "let's call her" I thought well it's her day off and it's a sound in the car, so just check it, why call her? but he kept insisting and I like a fool dialed her number so she could tell him the same thing I told him which it sounded like a knock. Seriously I felt a little dumb that I just woke up my wife to ask her what sound it was to diagnose the car.To make a long story short the light came on to change my inspection and the sound was a bar on top of the engine that was just loose.

Jen - was wonderful, fun to work with and runs around...

Jen - was wonderful, fun to work with and runs around like crazy to get everyones cars moved in and out fast as it should be a great working and lady!!!!!!! Thanks, Ken Bonamo BMW 528i 2012

I Saw the x6 I was looking for in the showroom of BMW of...