BMW of Ann Arbor

Great experience

Although we ended up not doing business, this was probably my most pleasant dealer experience in the last few years. Nick was a great CA, presenting the features of the i3 during the test drive and tried to locate the car nationwide to match our exact specs.In fact, out first contact came from Jennifer Reeve, who tried to know our needs. We had a VIP appointment scheduled and, as our CA was not available due to another unscheduled client, we were put to work with Nick, who was really nice. We were also greeted by Bryan who briefly explained the process. At not time we felt pushed to purchase the car. And, in the end, they came with a great offer, basically achieving our target price. Unfortunately, due other reasons not related to the dealership, we did not go for the i3. But I will definitely come back for my main car replacement in 2017.

Easy to work with

I really appreciate Justin Fagan's quiet, easy going approach. It took me multiple visits to decide on the right model and Justin was always patient and helpful. It is clear that he very knowledgable about the auto market and how various makes and models compare. I would highly recommend Justin as a sales advisor.

Satified With Purchase of Non-BMW Vehicle

I was having difficulties finding a vehicle over the weekend, yet made my first and happily last search stop at the BMW of Ann Arbor Saturday morning. I knew which car I wanted, and this dealership had it at a very fair price. With low miles, and a great touch up on the exterior and interior, I was happy to pay the price for my Honda CRV. The previous owner of my vehicle also left in the car weather guard protection pads for the floor surface in the vehicle, and that was a blessing in disguise. This is coming from the perspective of a SURE buyer: Outside of my purchase, the customer service was excellent. My sales representative, Justin Fagan, went above and beyond to ensure I obtained and drove off with the vehicle of my choosing. I had a Zipcar rental that was on a time period for return, and Justin not only escorted me in returning my rental, but also brought me back to the dealership to complete my purchase. With refreshments to keep me at bay, and a full tank of gas in my new CRV, I have no regrets with my pre-owned automobile. If I ever need a new vehicle in the future, the BMW of Ann arbor is for sure on my list of places to visit.

Fair, honest and dependable

I highly recommend seeking out Justin when visiting BMW of Ann Arbor. He's a straight shooter and very knowledgable. He also has excellent post-sale skills. He's always there with answers when needed.

Review of Client Advisor Sean Kettlewell

I had an exceptional experience w/Client Advisor Sean Kettlewell when searching to purchase a new BMW. I am a BMW driver since purchasing my first vehicle in 1999. This was my 3rd new BMW purchase and hands down, by far, it was my BEST encounter with ANY Client Advisor ever as a result of Sean. He was patient, NO pressure, knowledgable and intent on listening to my broad interests, in order to identify the vehicle that suited my needs and wants fully/ideally. While I can't comment too much on the dealership as I decided to purchase a "fleet car', and this Ann Arbor BMW dealer did not have a white 228xi immediately available, it was Sean's time and guidance that enabled me to choose the PERFECT BMW for me. He discussed/compared in appropriate detail, multiple models, (228xi, 428xi, 320xi, 328xi), and as a result, I was able to choose the BMW that suited me best. During the process, I realized I needed a vehicle sooner, rather than later, so while I wish more than ever that I could have purchased from Sean, another dealer had the car on lot. Bottom Line...Sean Kettlewell is the Client Advisor/advocate, w/whom YOU want to work, at Ann Arbor BMW. THANK YOU so much Sean for your kindness and expertise in my BMW buying process!

Excellent service by Alexander Upshur

My husband and I had pleasure working with Alexander Upshur on the purchase of BMW X5. Expertise aside, Alex was attentive and professional. The dealership didn't get a chance to get our car detailed since we bought it on the day of the visit. Alex helped arrange the car appointment on a short notice, picked up and brought the vehicle back to my office. Thanks for a great experience!

Test drove the 435i

Mo Beidoun did a great job of demonstrating the 435i. Mo drove the vehicle to show the capabilities, then I drove to get a "real feel" of the performance. Mo spent as much time with me as I needed to give the 435i my full consideration. Great job Mo !

highly recommend this dealer

This dealership does what it says it will do when you buy a car from them. Honest and integrity are two words that best describes them. Went beyond the call of duty to completely satisfy the customer. Can't say enough good things about them.

A very positive experience!

Alex Upshur provided a welcome improvement in my experiences with automobile salespeople, both for what he did, and what he didn't do. Alex was both welcoming and professional. When he asked which model I was interested in, he was unfazed when I responded with an in-demand model that he almost certainly would not have (and did not have) in stock. He DID NOT try to convince me that I'd really be happier with something he happened to have on the lot. Instead, we had a lengthy exchange regarding my purchase objectives, during which he displayed good product knowledge and genuine enthusiasm for the BMW line, which (sadly) is has not always been my experience with other brands & dealerships. I accepted a test drive in a lesser model, which Alex offered knowing full well that I was unlikely to purchase that car. If the object of my desires does become available, I will almost certainly be purchasing a vehicle from Alex!

Ultimate Salesman Andrew!

Andrew was terrific from start to finish! He asked the right questions to determine what I wanted and what was most important and then help me find the right car. He listened very carefully and answered all of my questions and worked with me to get me into the car I wanted for the price I wanted. I'll be back for my next vehicle! I highly recommend Andrew and the team at BMW of Ann Arbor!

The Ultimate Sales Experience!

I have never worked with anyone in car sales that knew the product they were selling better than Mo did. Mo's knowledge of BMW's was very impressive. He knew every aspect of the 528i I was interested in. He is very easy to work with and talk to. After only talking with him for a little while, I felt like I had known him my whole life. I highly recommend reaching out to Mo if you're interested in a BMW!

Appreciate You Luke!

Working with Luke was a pleasure. VERY KNOWLEDGEABLE on all BMW products. Helped me find an option that worked perfectly for me. And, worked diligently with his finance manager when it was time to deal. I will be purchasing my next BMW from him, as well. THANKS LUKE!

Thanks Mo!

Had a wonderful experience with Mo in sales! He is very personable and exemplifies what it means to have great customer service. He went above and beyond our expectations and was extremely knowledgable about the various options/equipment. I highly recommend purchasing/leasing your next BMW through Mo as he made our first experience at BMW of Ann Arbor a pleasant one!

BMW replacement

We currently have a BMW 328i that is coming of lease. We worked with Alex Upshur to explore our options. Alex was very informative and orofessional. He presented us with all our options, including the BMW MSD program. Ultimately we made the decision on a 2015 demo at another dealership, that was not an option from Suburban. Alex was a pleasure to work with and we will certainly recommend him to our friends. Thanks Alex

One of the best consumer experiences I've ever had

This review is an easy one to write. I honestly can't say enough positive things about my experience with Andrew Heuter; his approach, his knowledge, his customer service - all phenomenal, all exceeding expectations. And the same goes for Jim and Bryan - class acts through and through. I'm excited and comforted to know that the BMW Ann Arbor team will always be in my corner should the need arise. Thanks to all for everything!

Great shopping experience.

I was checking out a used X3 with the M-Sport package (looks real nice), and Andrew Hueter did a great job of demoing the vehicle and representing his dealership. The new management must be doing something right at BMW of Ann Arbor. Andrew really knows his stuff on the technical side, which I love as a gear head, and he's got a great natural conversational approach. Honestly, one of my better sales interactions. I didn't make an offer or buy a vehicle, but next time I'm ready to buy, I will definitely give Andrew and his team a shot at my business! Also, Jim, the used car sales manager, was very congenial and enjoyable to talk with. Thanks for a great experience, guys!

Knowledgeable, attentive sales help

I was particularly pleased with the attentive sales help offered by Andrew Hueter when I was examining different car brands prior to my purchase in early 2016. We talked at length. He listened carefully, knew his product well, and came back with well-chosen opportunities for me. He was always prepared for our appointments, and earned my trust.

Knowlegeable, Personable, and Honest

This dealership works hard to earn your business. In particular, our experience working with Sean was superb. My wife and I were shopping for a car for her, and he reviewed multiple options with us in detail and helped us test drive several models to meet her needs. He was easy to work with with a no pressure, honest, and down to earth style. His follow up was excellent with phone calls and emails, answering all our questions, but was not pushy. My wife commented several times how she had a good buying experience. Highly recommended. Approachable, he also knew his products well -- I count myself a car enthusiast, and he was able to speak my language. Sean is a true enthusiast's SA. Would work with him again.

Extremely Friendly

I showed up for the winter service event late last year (2015) and while my M Roadster and e39 were being serviced Luke took time out of his schedule and we talked BMWs for a while. I felt like I had walked into a place where BMWs are a passion and definitely felt welcome. He let me get into the cars (even the i8) and showed me every single new feature> Very Knowledgeable. Alex Upshur and all the other employees I dealt with were awesome. I feel like they enjoy working there and making people feel at home.Awesome experience!!!

Superlative

Alex Upshur from the Sales Team is far and away the best car salesman I have ever had the pleasure of working with. Alex was not only polite, but he was incredibly knowledgeable about their vehicles as well. I do a lot of research before I even visit a dealership, so more often than not, I know more about the vehicle I'm interested in than the people selling me the car. In this instance however, Alex was the exception to the rule. He knew the vehicle inside and out, and showed me things I was completely oblivious to. Alex was also very accommodating to my schedule, and my budget. Buying a car can be a painful, confusing roller coaster full of anxiety and anguish, but Alex at BMW of Ann Arbor made it fun and easy. I will definitely be back in the future, and would recommend him to ANYONE looking for their next car.

goood experience

I found a great car. And the person who helps me is really kind. He always tries to give me the best price and the best service.

Exceptional service....

This was a wonderful experience... Could not be happier! Dusty was outstanding in service and friendliness. My car was washwd and detailed with an oil change and brake fluid flush. No better service anywhere! Take your beamer there and they treat you well! Can't wait to go back! Thank you, Dusty!

Total Perfecetion

The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior than I would prefer - but the quality of service and my experiences at BMW of Ann Arbor prevent me from purchasing a different brand from different dealership.

Dusty was a huge help with my X-3 upgrade!

I was looking to upgrade from my 04 / X-3 earlier this summer. Dusty Harrison found the perfect X-3 / 2013 for my needs. Always gets back with me promptly and answers all of my questions without hesitation. Straight forward, no nonsense employee that I would like to have working for my company. Excellent service provided across the board!!

Service Visit

Service writers are prompt, and keep me apprised of inspections and repairs. Customer Service Representative is excellent. I depend on her to make my visit pleasant and quick.

Great experience buying my new M4

I bought a new BMW M4 recently from BMW of Ann Arbor. Quentin was a great advocate for me in the process and a pleasure to deal with. Dusty has been great in helping me with the delivery process. I've known him for a few years through 3 BMWs and he's always been a great Service Advisor. He's a true BMW enthusiast who makes it exciting for me to be an owner!

Work with Mo

Mo was a great salesperson to deal with. He's easy to work with, persistent in getting your business, and treats you with respect. He was integral in getting me the BMW I was looking for.

Work with Mo

Mo helped me get the BMW I was looking for. He's easy to work with, persistent in getting your business, and very personable. I would recommend Mo.

Great experience

Lila was awesome to work with when I was researching the X5 on the website. Very responsive. I met with Alex who was amazing person. I felt completely comfortable talking to Alex, it was like we were old friends. The car was ready when I arrived and I was in and out in record time. I really appreciated that - Highly recommend BMW of Ann Arbor!Grey Wolfe.

Excellent service, Derrick is the best!

I had a software issue, and Derrick and other sales associates helped solve a rather complicated problem. Terrific service and sales at BMW of Ann Arbor!

It was the perfect car buying experience! Love our x3

From the moment we arrived Alex Upshur made our car buying experience perfect. We had called before going to BMW and gave him an idea of what we were looking for and when we got there he had already brought an x3 up front for us to test drive. WE LOVED IT! Alex knows about his product. My husband wanted to test drive a 5 series and loved that too. We didn't feel rushed or pressured. Alex was kind, considerate and answered all our questions patiently. The whole process from start to finish was awesome. We highly recommend that you go see Alex and see the great vehicles he has to show you. We think you will love to take one home with you! We are extremely glad we did!!!!

Competent and professional

BMW of Ann Arbor was the only dealership in the area where I could find a certified pre-owned 328i GT which is the vehicle I wanted. Our negotiation was straight forward with little hassle and I am very pleased with the car. My first regular service appointment was efficiently handled and in both situations, I was treated as a respected customer.

Nice Salesman

Justin was great to work with. He was patient with all of my questions and multiple visits. I did not get the BMW SUV as I liked a competitor's features better. I felt that the management did not take me seriously with the numbers I had from competitors. They moved the numbers, but not to a realist level.

Great dealer experience.

Mo Beidoun has been great to work with in a sales capacity searching for the right CPO vehicle for me. My current BMW will be cared for by BMW of Ann Arbor as well. The experience I have had to date with Service, Genius and Sales has exceeded all other dealer experiences I have had in 30 years of buying vehicles. I'd highly recommend BWM of Ann Arbor and Mo specifically. He is down to earth and honest - a refreshing experience.

Superior product and service

My wife and I were in the market for a SUV. We were debating between the Audi Q5 and the BMW X3. Alex Upshur was the sales man we talked to. There are not enough good things I can say about Alex. He is the definition of service. Alex spent a easy two hours with us test driving and explaining the car. We never felt pushed to make a decision. It felt that Alex thought it was more important for us to understand what we were looking to buy then whether we were going to actually buy the car. Because of it, it is our feeling that Alex hands down has been one of the best car sales men we dealt with. The team,as well, was great. Mo Beidoun helped out as well. We stopped in the dealer ship and Alex was with a customer. Mo introduced himself and spent time with us answering our questions and making sure we were taken care of until Alex was free. All and all it was a great experance. I will be back to see Alex for my next car.

Professional & Friendly

Bought a used older 528. Staff treated me like I was purchasing a 2015 7 Series. Bought from out of state. They held car for five days for me to give me time to fly in, despite local folks expressing interest in it. Picked me up at airport. Walked me through paperwork in a fast and transparent manner. Overall, a great experience.

Professional and friendly

Bought a used 2008 528i. The whole team treated me as if I was buying their top of the line vehicle. They held the car for me despite a number of local buyers expressing interest in the car. I flew in from out of state, and they picked me up at the airport. The whole dealership experience has been top rate. Mo Beidoun was a fantastic associate to work with. And Ray in finance made that part of the process transparent and efficient. I would go all the way back to Ann Arbor from Maryland for my next car.

Great car purchase experience

Buy your BMW from Mo Beidoun at BMW of Ann Arbor. He is an intelligent, knowledgeable salesperson selling a top quality car. Mo greeted me on the new car lot and offered his help to answer any question I might have. As a previous BMW owner, I did not need anyone to convince me that BMWs were great vehicles, but he offered information about the innovations of a new BMW. I was very impressed with Mo's knowledge about the cars he sells and his very low key- no pressure approach. The test drive we took provided another opportunity for Mo to shine. He knew everything that the car could be and do. He spent all the time I needed to explain and demonstrate the features of the 4 series to me. People say that BMWs sell themselves, but Mo made the process smooth and easy. Moreover, once I bought the car, Mo has made several post-sale contacts to make sure that I was pleased and comfortable with the car. All in all, this has been the best car purchase process I have experienced and the personal attention to detail by Mo Beidoun is the main reason.

Buy your BMW here

Buy your next car from Mo Beidoun! He is the perfect match for BMW of Ann Arbor-an intelligent, knowledgeable salesperson selling a top quality car. Mo greeted me on the new car lot and offered his help to answer any questions I might have. As a previous BMW owner, I did not need anyone to convince me that BMWs were great vehicles, but he offered information about all the innovations of a new BMW. I was very impressed with Mo's knowledge about the cars he sells and his very low key, no pressure approach. The test drive we took provided another opportunity for Mo to shine. He knew everything that the car could be and do. He spent all the time I needed to explain and demonstrate the features of the 4-series. People say that BMWs sell themselves, but Mo made the process smooth and easy. Moreover, once I bought the car, Mo has made several post-sale contacts to make sure that I was pleased and comfortable with the car. All in all, this has been the best car purchase process I have experienced and the personal attention to detail by Mo Beidoun is the main reason.

Friendly service and a great experience buying my first BMW

Came in looking for a good deal on a used BMW. And found one! Eric helped me all the way through the car buying process and found me a used BMW 3 Series for a decent price. Also, had accidentally left my home garage door opener in my trade-in vehicle. Eric quickly replied back to my email and FedEx'd what I needed right to my home.Great service, friendly salesman, beautiful/clean dealership, and overall has just been a pleasure dealing with.Thanks again, Eric!

Great experience

Just bought a brand new X3 from BMW of Ann Arbor few days ago and met Eric and Ray in the process. Very friendly staff, prompt email replies and easy to deal with. Definitely recommend to anyone in Ann Arbor who wants to buy a BMW. Fantastic vehicle by the way.

Great experience buying a used car

BMW of Ann Arbor has a great customer service team. Eric and Darin helped me with car selection and paperworks, then Ray helped with financing as well as additional insurance options. They were very patient in explaining everything yet also very efficient. I drove the car home the very afternoon I visited them not knowing which car I will buy. Highly recommended!

Best dealer you want to meet once you are new to the town

I am from Korea and just has arrived in Ann Arbor couple weeks ago, and I immediately needed a car with good deal. Then, I met Alex who not only provided all the answers for my questions but also never wasted my time dealing the price. Everyone has price in their mind for sure, and sometime it takes lots of time to negotiate deals and persuade managers for that price. Alex does great jobs communicating client's price into manager's bottom line price. In the end, I purchased X5 3 days after I made the first visit to the store. Thanks Alex again for all your efforts.-Danny

A Perfect and Amazing European Delivery

I have always wanted to do a European Delivery of a German produced automobile. While this process always seemed rather daunting for me, the folks at Suburban Ann Arbor BMW made this process remarkably pleasing and easy. The actual E.D. in Munich at the BMW Welt was flawess and amazing! My client advisor Mo Beidoun was amazing from the start when I first met him at the 2015 Detroit Auto Show. His knowledge and help allowed the delivery of our 2016 BMW228xi in Germany 7 months later the BEST car delivery I have ever had!

Incredible and Amazing European Delivery Deal.

I had an incredible experience and a flawless deal and delivery for my new 2016 228xi in Munich this summer. Ann Arbor BMW (Suburban Auto Group), was terrific all through this deal and my client advisor, Mo Beidoun was the best. He was knowledgeable and very meticulous with every arrangement through this deal. This is a great operation, and I highly recommend it!

Great experience

I worked with Alex in 2012 when I leased a 3 series BMW. When my lease was coming due, Alex contacted me and we setup time to come in so I could hear all the options I had available. He did a great job walking me through everything and presenting some nice offers for a new vehicle. I ended up signing another lease and am extremely happy with the car and the entire process.

Great customer service

Alex was great to work with over the phone. I called on short notice to inquire about a used 328xi and was provided quick info. Very friendly and helpful staff.

Excellent and attentive service.

I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way.

Excellent Used Car Purchase Experience

Jelani was the person I reached on the chat. She was able to answer all my questions. I asked for an appointment 1 1/2 hours later and she accommodated me. She texted the salesman I would work with. When I met Eric, Jelani had informed him of pertinent information. Eric Griffin was my salesman and I highly recommend him. From the test drive to delivery he was professional, knowledgeable, personable, polite and thorough. He even prepared my coffee at both appointments. I asked to move the delivery date up a day, which was the next day. Eric readily agreed and scheduled my appointment for the next day. Both appointments were timely and pleasant. At delivery he took the time to show me all the features of my car. He even paired my cell phone and garage door opener. Ray Borg handled my trade in and additional services sale. In the short time I interacted with him he was professional and knew the additional services details and suggested which were best for me and the usage of my car.

Excellent beyond the call of duty.

We were driving from New York to Chicago and ran into electrical problems. We arrived at the dealer on Ann Arbor as they were about to close for the day with no appointment. The service team treated us as if we were old friends. They were courteous, competent, and reassuring. One mechanic stayed late to resolve our problem. The service advisor assured us he would make sure we were taken care of. Everybody in the entire center was so helpful. They really stood behind the BMW name.

Excellent Service

We recently purchases a pre-owned vehicle from this dealership. Eric was very professional and helpful and made our sales process very easy. We had a very good experience!

Missed out Deal! But good overall service

Was almost closing in on a deal for a 2013 white 535X drive, my bad i was not prepared with research on value, called in the next day to find out it was sold! Somehow managed to find exact same car from Cole Nissan (Kalamazoo). Overall Mo did an Excellent job in helping me with the test drive and understand everything about the 535 which helped me decide to stick on with buying the 535X drive!

Excellent

I arrived less than 20 minutes from their closing time and Mo got me 2 cars to test drive a m235xi and a 335i. That was pretty impressive and I would highly recommend to go to him if you are looking for a car.

Best dealership experience I have had!

I had been looking for a BMW for awhile before I decided to check out BMW of Ann Arbor. When I arrived at the dealership I was immediately helped by Mo Beidoun. Mo made the entire experience very easy and fun. Mo was very knowledgeable with every car we looked at, he showed me many options and not only was knowledgeable about every option but made sure it would fit all of my needs. Mo was definitely the most friendly salesman I have dealt with and seemed to truly have a passion for the cars he sold. I never felt pressured to purchase a car from Mo but his personality just made you want to buy a car from him. If you are looking for a new car, check out BMW Ann Arbor and ask for Mo, it will be the best car dealership experience you have ever had.

Low pressure sales

Mo was great. No pressure but answered all our questions, negotiated on price. Very accessible to answer additional post purchase questions to optimize our enjoyment of the new vehicle. Thanks!

service

Derek provided outstanding customer service. He was accommodating, prompt, friendly and communicated well. He reviewed possible work to be done now or in the future based on my needs and interest. More so than with some others I've worked with although all the service providers have been good.

very helpful

I bought my first car, a Honda accord there. Alex was very helpful. He helped fix the tire and the brakes and offered me a ride to his company. the car is now working very well. Glad to get it at a good price.

The best car salesman in my experience

Mo Beidoun was an exceptional salesman.He let us pick out a car our way and while always helpful and knowledgeable, he was never pushy. He recognized that we were smart people who knew what we wanted once we had all of the information. And he was a delightful person to deal with, intelligent, friendly and interesting. How many car sales personnel have a degree in filmmaking and make health-related films on the side?!

Professional

Eric made my purchase enjoyable. My questions were answered before arriving and was treated with respect especially because I do not like to haggle - I know what I want in a vehicle. I appreciated doing business at this BMW.

Service

The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you climb into your very clean and serviced vehicle the experience is just great. Thanks to all and keep it up.

Service

From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regards to my loaner vehicle. She started all my paperwork in a timely manner. I also met Dusty Harrison who finalized my service paperwork. He was very friendly and took great care of me as well. I highly recommend BMW of Ann Arbor to anyone.

Very professional and friendly

Bmw of ann arbor takes care of you and your car in a professional and friendly manner. Very positive experience from beginning to end. They give the full bmw experience.

Outstanding personalized service!

Bernadette treated us with kind professional expertise. All questions and concern were taken seriously. Bernadette went the 'extra mile' to make sure we were happy with our two BMW purchases! Thank you Bernadette!!

Personable and professionalism of Alexander Upshur

I would like to personally thank Alex Upshur for his professionalism while purchasing my 2013 X3 vehicle. Not only is Mr. Upshu extremely knowledgeable of BMW's, he is very personable as well. I believe he will go as far as he wishes in this business. I will be telling others about my experience with BMW of Ann Arbor and the excellent service provided by Alex Upshur. Your dealership has a quality Client Advisor in him and you are very fortunate to have him working for BMW of Ann Arbor.Thank you,Carol Ford

My vehicle has always been repaired on time as promised.

I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has always been a great experience, especially working with Derek West.

Fantastic experience

Thank you Chad Thompson and BMW of Ann Arbor for your knowledgable and attentive service .

Great buying experience!

What a wonderful staff and dealership to work with! I will definitely recommend to all my family and friends. Chad Thompson was a delight to work with and would highly recommend him!

Thank you BMW ANN ARBOR

Chad Thompson was very accommodating and knowledgeable. I truly appreciate his helpful, informative and timely service. I would definitely recommend this dealership to all my friends.

Great experience!

Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done to resolve the issue. I can always count on the BMW of Ann Arbor service department to get the job done right the first time, and on time! Everyone is quite friendly and helpful, which makes the experience all the better!

Professional service

Client adviser, Eric Griffith, was very professional and attentive to details. He gave great advices to help me get the best car for my taste and budget. Now I am hooked on BMWs and enjoy my X1. Thank you, Eric!

2nd routine service of my 2015 328d

The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligations for the day.

Excellent Personnel!

I've worked with Chad Thompson for years, I've been fortunate to acquire two vehicles from him and I've been pleased with each experience. I'll definitely go back when it's time for get a new one. Anyone looking to get a new or used vehicle from this dealership will not be disappointed working with Chad.

Great professional service

Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service.Between Dereck and the service technician, they got my car repaired promptly so that I was able to get going again.I was very surprised at the changes in the last year at this dealership.The ownership changed about a year or so ago, and now the level of service and courteousness of the employees have improved dramatically.Barron Green from the parts department also provided great service with a list of parts which were competitively priced.I recommend them for any service and look forward to taking my vehicle here in the future.

Not completely terrible which makes you better than most.

Finance person never got back to me about extended warranties when I first got my car.Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defect on diesel BMW's that can lead to injectors and the DDE failing. That can cost quite a bit of money. Their solution was to erase the error code and see if it happens again, which buys them time for my warranty to run out and take on the ~$4000 repair by myself.

Convenient oil change service

Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arrived early and took a walk to a diner down the street. Came back, had coffee in their lounge area, checked out the latest models and visited the cashier when the car was ready. The service folks were great, the sales staff answered various questions I had and the cashier was nice. The dealer is conveniently located and was customer focused.,

They're so good, I have no choice but to come back!

I've worked with Chad Thompson to acquire two X5s, one for a lease and the other a purchase. It's been truly a pleasure each time. He was keenly aware of what I wanted and needed with my vehicles. I recommend anyone to ask for Chad for their new and used vehicle needs at BMW of Ann Arbor.

Review

It was fine. No issues. They fixed the problem. I don't really have anything more to say in this review. They took it in at 7:40 am and it was finished at 5 pm.

Hands down, best around!

Working with Quentin and Ray made my buying experience as painless as possible! Highly recommended team you will not be let down. They answered every question I had and explained things very clearly. They truly care about their customers. Customer service at its finest! Great job guys! Keep it up ??

A great experience!

The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and really cares about his customers. I had to have a rental car for several days and Carol Pappas in the rental department, made sure that I had a vehicle ready before I left. She was courteous and helpful.

328i mis-fire

Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service.

Water leak into car repaired

For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube from the sunroof, was repaired in one day and we have not had any more leakage, despite some heavy rainfall. The service rep was courteous and efficient.

Amazing Service!

Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Walked right in and out!

Super Service

Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking care of my " Ultimate driving machine ".

Fantastic

Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one.

Service center forgot to pick me up

Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and told him I was available to go at any time he told me he would call me back. I called the dealership at 5:30, a half-hour before they closed, because I was concerned that I had not heard back from them. They said they could pick me up but not before I gave them payment over the phone.I refused as I told them I would not give payment until I saw my invoice. Needless to say they finally picked me up at 6:30 and I did not return to the dealership until about 7:00 PM.When I told Dusty that a courtesy phone call would have gone a long way, he told me that he planned to call me, but that he was swamped and couldn't make a call. I also found his explanation that they were swamped unbelievable, as I was the only customer who they picked up after 5:30, and I told him so.I also spoke to Mark Wade during this time and I stated that I found it very concerning that they treated customers this way. Mark told me that they did not treat customers that way, and I retorted that I was a customer and I was being treated poorly, which Mark had no reply for.All in all, a horrible experience. I have used BMW of Ann Arbor before, but after this encounter I will never go back to this dealership or service center again!

GREAT SERVICE

Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...GREAT SERVICE

Stressfree Car Purchase

I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease.

Purchased my dream car!!!!!!

Chad was great, very helpful, efficient, made us feel comfortable. He made sure every thing was take care. From the time we arrived to the time we left every thing was handled very professional..

Great customer service

Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice.

Great Client Advisor

While looking for a new vehicle, my wife and I had cleared our calendars to go through the process of finding the perfect car. After meeting Quentin Groce and spending time with him looking at a new X5 we quickly realized we were talking to the right person. Quentin was very professional and knowledgeable. He took his time with us to make sure all of our questions were answered. After that the decision was easy. We knew we had the right person and the right car. Thank you Quentin for making the process a great experience and thank you for the excellent follow up even after the sale.

428 Gran Coupe is great

Chad Thompson was as nice, professional and helpful as one could possibly hope for. I love my car and working with Chad was a great experience.

My Dream Car from Mr,Chad Thompson

Mr,Chad Thompson is the awesome sales manthat i ever met before. I just went for test drive He was so professionally , well explain to me about my dream car and answer my questions, and the best part is that Chad treated me like like i am the man. So i decided to purchase my dream car the same day.I'm so happy that i purchased the car from Chad.Thank you,Mr ,Chad Thompson

Professional, courteous and accomodating

Alex was fantastic to work with. I was potentially interested in trading in a recently acquired car and he navigated my questions very patiently on the day and was extremely responsive to text and call. He is knowledgeable about the cars, even used models, and a pleasure to work with. Altogether I had a really good experience and look forward to next time I work with BMW Ann Arbor.

Thank you for making the decision easy.

While looking for a new vehicle, my wife and I had cleared our calendars to go through the process of finding the perfect car. After meeting Quentin Groce and spending time with him looking at a new X5 we quickly realized we were talking to the right person. Quentin was very professional and knowledgeable. He took his time with us to make sure all of our questions were answered. After that the decision was easy. We knew we had the right person and the right car. Thank you Quentin for making the process a great experience and thank you for the excellent follow up even after the sale.

Great Experience

Eric was very professional and knowledgeable of the vehicle we were interested in. He made the purchase of our car very easy. He did a great job.

Happy BMW Owner

I could not be happier with my experience in buying a new BMW! Quentin Groce is the best advisor I have ever worked with and he made the experience simply outstanding. He brought the car to my office for me to test drive, responded quickly to my requests and questions, and delivered on everything he said that he would. I even sent him a text on a Saturday with a question about my car and he responded in less than 1 minute! I would recommend him to anyone looking to buy a BMW!

Thank you soooooo much, Eric and Brian as well!

After two years with a Ford and poor service we decided to change back to a German car. What a great idea to come to this car dealer in Ann Arbor!Eric was friendly and very competent from the first moment and he was very patient with us Germans as well. We really can recommend to make a deal with him. He and Bryan showed professionalism and reliability in solving a significant problem that we had (our own fault). They helped us immediately with incredible customer service. Thank you therefore again very warm.Ina and Joerg

Total Satisfaction!

I could not be happier with my experience in buying a new BMW! Quentin Groce is the best advisor I have ever worked with and he made the experience simply outstanding. He brought the car to my office for me to test drive, responded quickly to my requests and questions, and delivered on everything he said that he would. I even sent him a text on a Saturday with a question about my car and he responded in less than 1 minute! I would recommend him to anyone looking to buy a BMW!

better than awesome

Even though we dropped by at a super busy time on a Saturday afternoon two days before memorial day (and that just to look around!) our sales professional, Mo Beidoun, went the extra mile to please us. Mo is an exceptional sales advisor and we were glad that it was he who served us! You don't see many sales persons who are authentically (!!!) passionate about their "product" (a BMW X1 325i, in this case!) and care about their customers -- and I mean really care and not just pretend to because it is expected... Mo made us feel very comfortable and special, and we actually ended up buying our new BMW at that day instead of waiting until August as planned! :)

Always a focus on the customer

Dusty always tries to anticipate my needs (appointment times, need for a loaner or ride after drop off or to come back to pick up my car, etc.) and is always up front about what my car needs and how long it will take.

Q is not a question but all Answers.

Mr. Q assisted me in my X5 purchase. He answered all my questions via emails and phone calls, while other sales folks demanding my presence to start a conversation. Mr. Q has vast knowledge in BMW models and he explained me differences and features of X5 that I bought. It was a very pleasant experience and I signed the papers in less than 45 minutes, which is less than drive time from Grand Rapids to Ann Arbor. Typically Q stands for Question, but in this case it turned out to be answers to all my questions on BMW. Thanks for all your help Q.

Excellent used car buying experience

Alex was very helpful, knowledgeable, and professional. I felt very comfortable working with him, knowing I wasn't being jerked around or pushed into buying a car. The whole experience was rather effortless and as a result I am a more than happy owner of a immaculate 135i! I'd highly recommend working with Alex if you have the opportunity to do so.

I finally have found a dealership I can trust!

I would like to recognize BMW of Ann Arbor for their excellent customer service and attention to detail . I was really impressed in how they went above and beyond in servicing my car during my last visit. Dusty Harrison in particular was very attentive and had the job completed early and with fantastic results. I truly will be a loyal customer for the years to come!! Thank you Stan Matos

Poor experience

I traveled from out of state to buy a car from here and the salesman told me I should come at a certain time and should be out in less than an hour, since we had already agreed on a used car and I was paying cash. I had also told them that I did not have much time as the drive alone was more than a couple of hours each way. Once I got there, it was one thing after another of delaying tactics, as they had only one finance clerk who could only see one customer at a time. I waited for nearly three hours for a literally 10 minute transaction. I also felt that the manager was cocky, who eventually apologized when I complained and offered me a free car wash in future knowing that I was from out of town.

Great personalized service

My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service Dusty greeted me in a professional,friendly and timely manner. Service was done promptly and car was delivered in a spotless manner. As always extremely pleased with experience.

Service

The service done was done well and in a timely manner. The service was much better then in the past, I felt they cared and worked to make the experience more positive than in the past.

Personalized, professional service and attention

My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly and top rate! By far I've worked with Dereck most frequently however, and he has such a kind and thoughtful demeanor and truly has a 'no problem" attitude about anything that has come up with my car's service needs. Whether I've had pre-arranged service or driven in with a last minute question about something, Dereck has always been pleasant and truly professional regarding my car's needs. Also impressive is the way Dereck has responded to emails or phone calls in a prompt manner. I am happy to endorse Ann Arbor BMW as an outstanding service experience.

Great Service

I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to be done and the time frame for completing the maintenance. He made sure I had a ride to and from work. Everyone I encountered was friendly and polite.

a great BMW dealer

great customer service and deal! my sales guy Darin Locks was extremely professional and helpful! that's the second BMW I purchased from him! I would definitely recommend my family and friends to go there!

Wonderful service experience with BMW Ann Arbor

I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to be done and the time frame for completing the maintenance. He made sure I had a ride to and from work. Everyone I encountered was friendly and polite.

Overall a pleasant experience on both visits

Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without being pushy. Car was courtesy washed and vacuumed. Overall good experience and much improved under new ownership.

Great overall service

Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and making recommendations on our vehicle service. Always a good experience.

Wonderful service with BMW Ann Arbor

I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as well as friendly - doing a great job of coordinating service and helping me get the best information and service as quickly as possible.

Auto Service Advisor That is a Pleasure to Work With

Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cure" the ailment. He is a great service advisor and always a pleasure to work with. Pleasant, patient and understanding, he keeps my Z and I inline. Dusty is my "go-to" expert on my Z and my son's 335i, always taking time to answer my most trivial of questions. The whole service department is great to work with and their work is always done right the first time. Dusty is the face of the dealership that I interact with, but I know there is an expert and dedicated staff behind him in the service bays. BMW of Ann Arbor is a pleasure to work with and I will always pass on my highest recommendation about them. Thanks so much to Dusty Harrison and all the service department.

Great service from BMW Ann Arbor

I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and strives for excellence.

Quentin Groce will earn your business.

Quentin "Q" Groce is great at his job.He is a great listener. He is kind and professional.Buying my first BMW was a complete success due to the guidance and efficiency that Quentin brought to the table.Q made the transaction easy and fun, due to his in-depth knowledge of BMW's (as well as competitors') products.Quentin's passion for BMW vehicles and life itself is obvious.I will continue to recommend BMW of Ann Arbor and specifically Quentin to my friends and family.Thank you.Ky

Great overall service

Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and making recommendations on our vehicle service. Always a good experience.

Taking the extra step

Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to make sure it was up to date and reminded me it was due for routine inspections. He has always been great to work with and his friendliness is second to none. Thanks Dusty for making it a pleasure to do business with the service department.

Awesome buying experience.

Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding of all the cars we tested together. He didn't rush my experience and found me a car that I absolutely love!

Sophisticated mechanics

These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wizardry. Keeping up with it is impressive. My favorite service tech, Dusty, is highly competent and more than helpful. The mechanical work is prompt and correct.

As expected

As expected the service was excellent and no problems what so everThe service personnel gave me feeling that received a personal touch very attentive , friendly and professional Bert Lopez-Macias

It was excellent.

It was fun to watch awesome cars and to talk to friendly people. The service manager and sales person knew what they were doing and they were courteous.

Dereck was awesome got me in and out

Dereck is always efficient with my car and ensures everything is taken care of. Carol is always nice and helpful when I need a rental.

Very pleasant and helpful

The service manager was very helpful and pleasant to work with. He was courteous and tried to make my wait there enjoyable. I couldn't have been happier.

Awesome buying experience!

Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding of all the cars we tested together. He didn't rush my experience and found me a car that I absolutely love!

First class BMW service.

The dealership took care of pulsating brakes on my 2014 535i at 42000 miles under warranty. No hassles no issues. Repaired some chipmunk electrical damage early on and have had no problems since. The dealership has top flight service.

Nothing short of amazing. I feel valued each and every time.

I have only had positive experiences thus far at Ann Arbor BMW. I moved from California and had excellent service at the Santa Monica BMW, but Ann Arbor BMW has exceeded any and all of my expectations. This is in large part due to my interactions with Dereck West. I have had my car serviced over 5 times this past year and only ask to be with Dereck. He is very friendly, welcoming, knowledgeable, accommodating and trustworthy. He works with your schedule and with your price range to help you out as much as possible. It is difficult to find someone like Dereck who you completely trust with your car. He has great communication skills both in person and through email. A+ service. I highly recommend.

Excellent

I had the pleasure of experiencing prompt, Excellent, timely service with stellar communication from start to finish. It was easy to schedule, updated frequently, greaeed warmly

Always Expert and Responsive with my M5

These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wizardry. Keeping up with it is impressive. My favorite service tech, Dusty, is highly competent and more than helpful. The mechanical work is prompt and correct.

Great

They took care of everything and I feel great to deal with them. Also they introduced everything that I was confused about without any complains. The services are good and the sales person is good and the manager is good.

Terrific service for my M3 and 528xi

I have been going to this dealership for service for 2 years now and I have nothing but good things to say about them. Dereck in particular has been a superb service adviser and has been always straight to the point with me. I also really appreciate he can answer most of my questions via email when my car is being serviced over there. Note: all the services I had there were still under warranty. So not sure of prices when my cars need to be serviced out of warranty.

Dereck is great to work with!

Have had no problems with routine maintenance. If you are going to wait for your vehicle, it's helpful to schedule the first appointment of the day to get in and out quickly (as I'd assume is the case with any service department).

Professional and responsive...

I was dealing with two dealerships on my purchase of a car. Both dealers had similar cars that were similarly priced. In the end I chose to deal with Quentin because of his professionalism. He was knowledgable and responsive. The difference between him and his competitor was night and day which made the difference in the deal.

Top Notch Service

Been taking my car for service at AnnArbor Bmw for 4 years now. I Always look to Dusty Harrison to consistently provide quality service that goes above and beyond expectations. Thank you Dusty !

Chad Thompson is amazing!

I am very pleased with the quality of service your company provides through Chad. I sincerely appreciate his responsiveness and the way he conducts business. I highly commend him for his acts of kindness, professionalism and assistance. In addition to endlessly thanking them, I would like to thank your "guru" Luke for helping me to discover how to use al the features of the vehicle. Their actions prove how much compassion they have toward others, and that customer service is the highest priority. These individuals are not only great assets to your company, but to the customer as well. Again, thanks to all of you.

Great experience

I had a great experience purchasing my vehicle from BMW of Ann Arbor. My salesman Chad Thompson was friendly and very knowledgeable. He listened to what I was asking for and found me the perfect car. Everyone at BMW of Ann Arbor is helpful and pleasant.

Great experience!

I had a wonderful experience working with BMW of Ann Arbor, in particular Chad Thompson. I was able to get the car of my dreams at the right price. I highly recommend them to anyone looking for a great BMW!

First class treatment

My husband and I were treatment like VIP's quite literally, there was a VIP sign hanging from the mirror in our test drive vehicle when we arrived for our appointment! Chad Thompson was helpful and knowledgeable and was able to help me find just the right vehicle. After test driving a couple different models he told us to wait in his office while he walked over to the other lot and brought me the car of my dreams in just the right color, I must also mention Eric Grififth who was also very helpful when I took delivery of my car. Everyone at Suburban BMW of Ann Arbor makes buying and owning an amazing car a beautiful experience!

Chad Thompson was great!

I had a wonderful experience working with Chad at BMW Ann Arbor and got my dream car! Very professional and would work with again! The entire experience was quick and easy and I highly recommend him and this dealership.

Highly Professional and Knowledgeable

This is the first time I have ever purchased a car not manufactured by General Motors. I got a customized "lesson" from a very knowledgeable staff person. My sales person was professional, good-natured, polite and effective. Everyone made me feel like a queen. And best of all, I love my convertible beyond words.

Always superb reliable service from Ann Arbor BMW.

BMW of Ann Arbor has always served my car service needs efficiently, on time, and with expert results. I have never had a complaint. Most importantly, the work that is done is as quoted and done right the first time. The service team also treats the customer with great respect and helps explain the details. I always feel well served. Dusty Harrison has been extremely trustworthy and helpful for routine maintenance, and helped me out when I've had an urgent unexpected need. Superb effort.

The best experience I have ever had buying a car.

I received STELLAR assistance when I purchased my BMW. All employees, were knowledgable and very helpful! They were always available to assist me, but not once did I feel pressured. The showroom and all their facilities were clean and well maintained. I would recommend this dealership, to any of my friend, in a heat beat.

European Delivery

Being 61 I was looking for my "last new car" so I wanted it to be exactly correct. As such I spent several months asking questions and researching. During this time my advisor, Alex Upshur, and the sales manager were very patient telling me to take my time and they were there to help me in any way while I was making my decision. I was never given the "high pressure". I decided to use the European Delivery program and it was a fabulous experience. Just like in the movies when I arrived at the Munich airport a chauffer in a black suit met me holding a placard with my name. My free ride to the BMW recommended hotel was in a 740I. (By the way, the hotel was a quick walk to the old Munich city center with loads of shopping and great restaurants and, it being December, the outdoor Christmas markets.) The next day it was a 5 minute walk to the subway for a quick ride to the BMW Welt which was just next to the subway station. I went to the third floor where a pretty blue eyed blond German woman who spoke perfect English did the paperwork. I then went to the lounge where there were free pastries, cold cuts, hot brotwurst and of course beer. Soon I met my delivery gentleman who took me to a vehicle simulator for instructions on the safety features. From there we walked onto a balcony and two floors below was my 335ix GT on a turntable with a spot light on it. We walked down to the vehicle where I was given further information and was photographed next to my new vehicle. I was given a memory stick with photos of the BMW Welt and my delivery experience and vouchers for an engraved key fob, entry to the BMW museum, the factory tour, and a 10 euro credit toward a purchase in the BMW shop. The next day I toured the factory and the museum. All the paperwork and delivery to BMW of Ann Arbor went off without a hitch. It was a very excellent experience which I can heartily recommend.

Best experience I have every had buying a car!

I received STELLAR assistance when I purchased my BMW. All employees, were knowledgable and very helpful! They were always available to assist me, but not once did I feel pressured. The showroom and all their facilities were clean and well maintained. I would recommend this dealership, to any of my friend, in a heat beat.

Fabulous service from Eric Griffith and BMW staff!

Eric Griffith and BMW of Ann Arbor staff were not only authentic but friendly when we came to purchase a vehicle this past Saturday. There was no run around, just straight forward answers, no pressure and above all professionalism by all that we encountered. The way we were embraced made us feel that they wanted our business and so we gave it to them, unlike the Audi dealership we had previously been to. We highly recommend Eric and the staff that make up BMW of Ann Arbor to all. It's obvious that they take pride not only in the quality of their cars but in their customer service as well! Thank you!

Fantastic service by Alex!

I bought a 228 and I felt very comfortable at the desk with Alex even though I am usually intimidated by male salesmen. He wasn't pushy and I was very happy with my experience.

Very personalized customer support

After researching and test driving a number of mid-size SUVs, the BMW X3 moved to the top of the list - especially because of the knowledge and support from our sales agent, Alex Upshur. He wasn't at all pushy as many other dealers were, and he let the car speak for itself. He seemed to understand just what we were looking for and was able to answer all of our questions about the new technologies and comforts (a lot to learn because our current vehicle is 12 yrs old). I used to work for a German company , so I was well aware of the expertise and performance of BMW, but I must say it was Alex and the dealership that made us comfortable enough and assured to make the investment. I continue to ask Alex a question here and there, and he is always as informed and cordial and attentive as can be!

Remarkably customer-focused, knowledgeable and timely

Over the course of the past several years, I have been relying on BMW of Ann Arbor for both service and education regarding my BMW Z4 35i. And while I don't typically take the time to write reviews of this nature, the level of inclusion that the dealership has offered me warrants mention here. Moreover, while my satisfaction with every layer of the organization stands at 100%, it is the relationship that I've established with the service side that has connected me to the brand in ways that I had not expected. Under the leadership of Mark Wade, my service adviser Dusty Harrison has been not only a highly credible information source, but also an absolute ally in managing my vehicle's service schedule. Dusty has kept my Z4 up to date, and consistently exceeded my expectations vis-a-vis timing and professionalism. His ethic and dedication to my needs as a customer have created a level of trust that now permeates my entire experience with BMW of Ann Arbor. And frankly, when I turn the keys of my vehicle over to anyone, I want the fundamentals to be solid. As my primary point of contact with the dealership, I know that when I release my vehicle to Dusty that the foundation of trust we've established will be communicated every step of the way until I pick my car back up and drive off. And for me, that's not only substantive--but essential.

You can't go wrong!

Quick story... I ordered a new 2015 X3 for my wife, the ultimate present! Erick, whom we had met weeks earlier while looking for a CPO, Impressed me with his service and friendly manors. Naturally, he was the go-to guy for me. After ordering a blue w/tan interior, after the car was in production I discovered my wife was not fond of the blue, I almost choked! I couldn't believe it, Erick and sales mgr Bryan allowed me to order another X3 in Dk Brown and put the blue one in stock. I could go on endlessly, The best car buying experience I have ever had, bar none!

Excellent Customer Service

We have had several BMW's serviced at BMW of Ann Arbor. Dusty Harrison, Service Advisor, has been outstanding to work with over the years. He is extremely attentive and focused on making sure our experience getting our car serviced is very positive. Additionally, his knowledge of the cars is extremely helpful when evaluating issues and his insight on repairs has been greatly appreciated.

Great service experience

I have been to this service center twice. Both times Dusty was my service advisor. Dusty was great; he entertained my 1000 questions about the i3 and the KLE update. He even let me go check the car out in the service area and talk to the technician. Each time I was there Dusty appeared to be the 'go to' guy for customers and his team. I was impressed how he handled the constant flow of people and how professional he was with everyone.

Fantastic service

Best sevice writer I've ever worked with - he knows more about my car than I do! Very personable and exceedingly knowledgeable. Excellent about getting me appointments and getting me in and out. I will follow him. He knows how to take care of cars and customers

Used car sale from Alex

I was looking for a reliable used car for my time in Michigan. I needed a good car in a low price range. And I found what I was looking for thanks to Alex. I'm very happy about my car and I'll probably do the service in BMW Ann Arbor (even if their is no discount on services after buying a used car). It was a good experience and Alex know what is talking about regarding the car. The engine and the components. Is trying to help you find the car that suits you the most and not the most expensive one. I really appreciate buying my car there also for all the advices and services.I recommend this car dealer for your next purchase.

Kathy Ann Arbor, MI

Having already owned 2 previous BMW's have to say that this is why I return to this dealership. Always friendly and courteous staff....will consistently help answer any questions and problem solve quickly. Will set up appointments at my convenience and are prompt in getting vehicle back to me in a timely manner. I'm confident I will have the same experience with this new vehicle.

Great service.....returns phone calls....

Staff very friendly and always ready and available to answer questions

Great customer service

Justin Fagan was very professional and pleasant to deal with. The test drive with him sealed our decision.

New Car Sale

Great customer service from the evening we came in to purchase to delivery!!! Highly recommend to anyone interested in purchasing a BMW product Will return

Simon's Experience

Alex did a great job with my new car purchase. He took the time to explain in detail all questions I had both at the dealership and via email. The vehicle was delivered and looked amazing when I picked it up, so clean and shiny with my VIP tag hanging inside. It's the little touches that show the level of detail they go through to make the purchase a pleasant experience. Things like Alex saying "just stop on by any time and we'll top off your wiper fluid, no charge". Great job Alex, thanks so much, I'm just loving my new X4.

Chad is the BMW friend that you needed

Great customer service from day 1 even when we were just looking to test drive. He followed up after our first meeting and brought to us a deal that we could not resist. We are very happy with our purchase and for the awesome assistant that Chad was to us. Always making us feel like we were welcome!

Brake service

I have been bringing my car here for years and have found the service personnel to be extremely helpful. I've received consistent good advice and prompt service, particularly from Mr. Harrison in the service department.

Alex is Awsome!!

This was my first new car in 13years and Alex made the new car buying experience so easy for me. He is a wealth of information about the BMW and did not make me feel pressured to buy a car or any extras that I did not want. He was so patient with all of my questions and I know that I asked some of them more than once. I would not hesitate to recommend Alex to a friend or anyone interested in buying a BMW.

Oil Change

Took vehicle in for first oil change. Waited in nice waiting area for about an hour. The dealership did service and washed the car. I was a little surprised that the car needed an oil change with only 1,500 miles on it, but service date was based on when the car was manufactured.

SImple and easy like buying groceries :)

Spoke over phone about the price(best deal I came across for a 328 i X Drive), Went in for a test drive. Liked the car.Paper work done in 20-30 minsDrove the car home.Great customer service and Chad was awesome showing the features of the car.They even offered to drop off my rental vehicle at the airport.Good dealership. 10/10

Extremely Positive Experience - Chad Rocks!!

Let me be direct; buying a used car sucks; it is much more difficult than buying a new vehicle. I had been trying to buy a car for my nephew that just graduated from college and was not having much success. I live in Chicago and somehow stumbled upon a vehicle (2009 Scion) at BMW of Ann Arbor. I worked with Chad and he made the transaction as smooth as possible. I purchased the car without having seen it with my own eyes nor driving it; it was exactly in the condition described by Chad. Being from another state also complicated the transaction; Chad went out of his way to ensure that everything went as expected. Chad even picked up my nephew from the Amtrak station to complete the transaction. I'm sure that a $10,000 transaction is pretty low compared to the average transaction price at this dealership; Chad treated me like if I had purchased a new 5-series. I would definitely do business with these folks again.

Great Experience at Ann Arbor BMW - Chad Rocks!!

Let me be direct; buying a used car sucks; it is much more difficult than buying a new vehicle. I had been trying to buy a car for my nephew that just graduated from college and was not having much success. I live in Chicago and somehow stumbled upon a vehicle (2009 Scion) at BMW of Ann Arbor. I worked with Chad and he made the transaction as smooth as possible. I purchased the car without having seen it with my own eyes nor driving it; it was exactly in the condition described by Chad. Being from another state also complicated the transaction; Chad went out of his way to ensure that everything went as expected. Chad even picked up my nephew from the Amtrak station to complete the transaction. I'm sure that a $10,000 transaction is pretty low compared to the average transaction price at this dealership; Chad treated me like if I had purchased a new 5-series. I would definitely do business with these folks again.

Great customer service!

I was quite nervous attempting to buy my first car, but Jill made the experience fun, informative and painless. I look forward to working with her, as well as, the BMW of Ann Arbor family. SMD

Amazing first car buying experience! :)

This was my first time purchasing a car. Alex was very helpful and not pushy at all like so many other car salesmen. He answered any questions I had and I never felt pressured. He offered a great price for my Jeep Grand Cherokee, which I absolutely love. He was very patient with me, even while I went out to look at different cars. When I came back to purchase it, the process was very simple and everything was done right then and there! Even after paying my very first car payment I have no regrets and am still just as happy with my purchase as the day I made it. Alex also went above and beyond, as we realized only one set of keys had been turned in with the vehicle. He took the time to contact the previous owner to get the second set of keys for me. I was able to pick them up within a week. I am very happy with my total experience and would highly recommend Alex to anyone.

Best car buying experience yet!

We purchased 2 vehicles from BMW Ann Arbor in December and the whole process from beginning to end was quick and easy. Chad Thompson is the reason everything went so smoothly and the reason we picked up the second vehicle. Because of hectic schedules my fiancee and I got ahold of Chad via email and he responded very quickly with the information we needed, follow up calls were prompt and when we made the decision to drive up (we are in Toledo) the car was prepped and ready to go. I wouldn't hesitate to recommend Chad and the whole BMW Ann Arbor team for anyone car shopping.

Amazing first car buying experience!

This was my first time purchasing a car. Alex was very helpful and not pushy at all like so many other car salesmen. He answered any questions I had and I never felt pressured. He offered a great price for my Jeep Grand Cherokee, which I absolutely love. He was very patient with me, even while I went out to look at different cars. When I came back to purchase it, the process was very simple and everything was done right then and there! Even after paying my very first car payment I have no regrets and am still just as happy with my purchase as the day I made it. Alex also went above and beyond, as we realized only one set of keys had been turned in with the vehicle. He took the time to contact the previous owner to get the second set of keys for me. I was able to pick them up within a week. I am very happy with my total experience and would highly recommend Alex to anyone.

Great car buying experience!

We purchased 2 vehicles from BMW Ann Arbor in December and the whole process from beginning to end was quick and easy. Chad Thompson is the reason everything went so smoothly and the reason we picked up the second vehicle. Because of hectic schedules my fiancee and I got ahold of Chad via email and he responded very quickly with the information we needed, follow up calls were prompt and when we made the decision to drive up (we are in Toledo) the car was prepped and ready to go. I wouldn't hesitate to recommend Chad and the whole BMW Ann Arbor team for anyone car shopping.

Best car buying experience ever.

I had the Best car buying experience ever, I really felt comfortable with my salesman Eric Griffith.He was extremely professional and knowledgeable. I felt no pressure and Eric answered all my questions. The dealership was clean bright and inviting. I felt very relaxed. The coffee was great too. Mostly Kudos to Eric who restored my faith in car buying. Thanks again Eric.

Friendly, Helpful, Great buying experience

Great experience throughout the sales process. Eric was extremely helpful introducing the features of the vehicle, working through the purchase, and promptly responding to additional questions following the initial visit and sale. I would not hesitate to recommend Eric Griffith and BMW of Ann Arbor. Thank you!

Bought Used car

Great customer service. dealed with Justin Fagan and Brendan Bryne. Finally found what I need for my long term usage. Processed things quickly and good service.

Great Dealership

Great experience with my purchase. Chad did a great job on explaining all details. Follow up calls to check and see how everything was. Thanks Chad.

Great service and vehicle

Great customer service. dealed with Justin Fagan and Brendan Bryne. Finally found what I need for my long term usage. Processed things quickly and good service.

Great experience with friendly and competent staff

I had a great experience at bmw of ann arbor. Very friendly and competent staff found the car I wanted, got me the lowest interest rate and made sure I was comfy while they took care of the paperwork and showed me around the car.

They found the car I wanted and took care of everything