BMW Mini of Arlington

Great Experience

Mark Taylor is one of the best salesman I have ever dealt with. He was honest and professional. It was a great buying experience. I will recommend this dealer to anyone.

Good customer review

I found Gerald to be kind and considerate, letting me take all the time I needed! He answered every question that I had. I will be sending my friends too him for their car needs!

Gerald Peters

Awesome customer service... No pressure.. patient.. informative...

Scott Walace

I had really customer service while purchasing my vehicle.

Thankful

Gerald Peters was very helpful and made the deal work for me. I got a good car. Please go see him.

Never disappointed

Elijah made sure I knew exactly what was going on every step of the service I came for. He also asked if I would like to go ahead and get my oil changed since it was getting close to the recommended time. That saved me another trip and so I was very grateful for that. He even answered the numerous questions I had, even after the service was completed. The technicians did a great job and I was pleasantly surprised how quickly they did it. I trust this team with my car in every aspect!I've been here once before, for a normal recommended service checkup and the consistency of high valued customers service is exceptional from then and now. You can't go wrong with this team!

Review for Sylvester Ikenyei

Sylvester was wonderful! Excellent customer service, very polite and willing to work the best deal for the customer. I would recommend him to anyone! Please come see him!

John Alexander, our salesman

In all ways, we had excellent help in selecting and buying this car. We have only had it a few days, and I like it more every time I drive it. The safety features are especially great help, as I am 82 yrs old and at my age, we really need them. He gets 5 stars... a super salesperson in all ways. Gretchen and Bill ryan

John Alexander, excellent salesman

John Alexander made our purchase of a new car really less stressful for me, taking all the time needed to help make my choice and the extras I needed ( age 82 yrs. love those safety features!) If I need a future car, I will contact John.

SCOTT WALLACE

Scott was helpful and didn't pressure to buy. He had everything ready to look at and was knowledgeable.

Review for Sylvester Ikenyei

The service was nice. It was also friendly and considerate.

SCOTT WALLACE

Everything was pleasant and the staff was very nice. My visit was stress free and the salesman did not make me feel like I was under pressure where I had to purchase a car. They took there time with me and my family.

BMW of Arlington, John Alexander

John is a genius when it comes showing you all your BMW can do for you. So glad he worked with this technical challenged nana.

Review for Sylvester Ikenyei

Sylvester ikenyei made my buying experience very nice and smoothly. I came in already know what I wanted and happened to meet up with Sylvester and he made everything possible to make sure that deal was done. Good job . Happy with the dealership.

Ask for Vanessa!

Visited with Vanessa and we had an excellent experience. She was extremely helpful and walked us through the entire process. She is courteous, professional and very helpful.

SCOTT WALLACE

VERY IMPRESSED HOW EASY IT WAS TO PURCHASE MY NEW CAR TODAY, IT WAS ALL DUE TO MY CAR ADVISER. GREAT CUSTOMER SERVICE, VERY KNOWABLE AND MADE ME FEEL LIKE A VALUABLE CUSTOMER.THANK YOU

Buy new car

Scott Wallace was very helpful and courteous through the buying process. I am very happy with my new car and would buy from there and Scott again.

Review for Sylvester Ikenyei

I enjoyed the experience of buying my car from Sylvester ikenyei. He was very nice , answered all my questions and took care of me .

Review for Sylvester Ikenyei

Sylvester was very wonderful, and patient in making my car experience smooth. I got all the information I needed and went home to think about but because of the way he followed up on it kinda made me to come back. No pressure and easy transaction. I would sure recommend a friend to this dealership.

Great Car Buying Experience

Jacob Miles took care of me and my wife on our car buying journey. He was great. He was patient and helped us find the vehicles of our dreams. Thanks Jacob!

Great Sales Experience with Bryan Baker

If you are looking for a great deal on a BMW call Bryan 214-918-3369. He even has his on assistant to help through the whole process. Great all around experience.

John Alexander

Mr. Alexander was extremely knowledgeable about my new car and was able to help me with anything and everything I needed to know. I would recommend him highly to anyone. Knowing that I can call him withy any questions I could ever have is a major asset.

Good car. Terrible maintenance and service support

We bought our Mini Cooper 4 door a year ago. We went out of our way to have extra coverage for peace of mind. We were told eveything was covered including maintenance etc. we recently had a tire puncture. We took the car in to get it changed. The customer service was good however they are charging us 50$ for tire replacement (even though we paid extra for full tire coverage) and they are highly recommending tire rotation and balancing for over 350$!!!! On top of that they don't even have the tires at the service center. So we're having to wait while they ship them in. I am very upset with all these hidden fees and items that aren't covered in the full coverage. Not to mention the astronomical price for simple services that should be covered. The car has been good. But if you have to have any service or maintenance be prepared to pay a lot and wait a long time (even if you paid for the best coverage and additional coverages like we did) Overall not happy with the dealership.

Great Experience!

I went to the dealer and talked with Sylvester Ikenyei. He is very professional and helpful. After the visit, he gave me follow up and keeped me inform about pricing and options. If you gonna buy a BMW... this is the man!

Scott Wallace

Fast, friendly, and answered all my questions without beating around the bush!

Great Service

BMW of Arlington did a great job setting us up in our new car. We had a minor issue with it when we took delivery and they made all the arrangements too get it taken care of including valet service to pick up the car and have it taken care of. They even rushed it back to us when we needed it to head out of town for the weekend. The team really looks out for you.

Great Sales Rep

Sales person Vanessa Rogers came in earlier then she is normally scheduled, to work around my schedule. Vanessa was very knowledgeable and extremely helpful. We didn't close on a deal on an 2016 X3 , due to not being able to meet my payment ceiling. I was disappointed, but thought Vanessa excercised every option

Review for Sylvester Ikenyei

Very Friendly and quick customer service. Car purchase transaction was very smooth.

SCOTT WALLACE

Mr. Wallace was very helpful and knowledgeable about the 328i BMW that we were interested in. I would recommend him highly to anyone that was interested in purchasing a new or used BMW.

Outstanding buying experience w/Scott

Scott and the rest of the Arlington BMW team made our buying experience smooth and painless!

Great Experience

By far the most pleasant auto purchasing experience I've ever had, and I've had many. John Thompson is knowledgeable, professional, friendly and sincerely cares about making sure his customers find the right car for them. He listens, is patient and acts more as a partner or adviser in the process than utilizing high pressure sells techniques to move existing inventory. John truly understands the concept of customer service and satisfaction. 5 stars all the way.After the sale was completed, I was placed in the care of John Alexander to cover in more detail the features of the vehicle and greeted with more of the same - extremely knowledgeable, friendly and professional service. John took his time to set me up and go thru all the features of the car. He was patient and helpful with his instruction and demos, making sure I understood everything and didn't have any questions. Another 5 star performance.The team of John and John at BMW of Arlington are the best, hands down. I highly recommend them.

Excellent dealership

Bonnie and everyone I worked with were professional, helpful and accommodating. I've purchased several BMW's here and she and her team are the main reason. I drive past another BMW dealership to come here so convenience is not the primary motivation for me, it's the customer service.

On the ball!

Bonnie is the sales rep I have used for the last 4 BMWs I've gotten. She knows me as a customer and makes suggestions for cars she thinks I would like. The whole staff is efficient and very pleasant. Makes the process enjoyable!

Gerald Peters

Mr. Gerald Peters was very helpful and informative.

Awesome customer service

I bought a car two weeks back. There was a puncture in the left rear wheel which was unnoticed. But later when went for service they changed new tyre free of cost. The customer service is really very good and satisfactory. No one regrets if you buy a car here.

Great Sales Experience.

Gerald Peters was great to work with in our recent car purchase.

Love BMW Arlington and Bonnie is Awesome!

This is the 7th or 8th car we've purchased from BMW Arlington. Bonnie Shinsky is great and has been for years. She follows up with me to let me know trends and savings; she works to find cars that suit my needs at that time as those needs have changed over the years. She truly listens and is not trying to just sell me a car. She makes it easy as well. Highly recommend her and BMW Arlington!

Good place to do business with

BMW of Arlington is the best dealership I did business with them Great service. Seles representative was really helpful. I recommend BMW of Arlington... mark soliman is one of the Top Seles representative over Arlington that I would prefer him for everyone.

Great service

Met Gerald Peters in used cars along with Mr. Porter the manager and both took great care of me. Great service overall

Excellence Customer Service

This is my second purchase from Arlington BMW. My lease trade in was an excellent experience and Bonnie helped me build the X3 I wanted and I couldn't be more satisfied. I have a BMW closer but by far this is the best one in the DFW Metroplex.

Review for Sylvester Ikenyei

friendly professional would buy again. I had a very smooth, no pressure from Sylvester ikenyei.

Drove Of Home with a SMile :)))

Gerald Peters I must have to mention , he's an awesome person .. He explained me each and every thing in detail , when we test drove the car he made me comfortable by explaining about all the options that my BMW has got.. which is much needed for a person who is buying their 1st luxury car . He made sure that my car got delivered on time .. Helped me configuring the BMW connected app..Much much Excited .. Drove Of Home with a SMile :))) Thank you Peters !

Scott Wallace

working with scott was a pleasure. He and Murzi went above and beyond to get me the care I want and educated me in the process.

DECEPTIVE

I was sold a car, a 2015 Paceman that was represented to have a wonderful navigation system, wifi, a 10g hard drive to download music on, a USB in the glove box. Got home, read the manual and it HAS NONE OF THOSE FEATURES. This dealership has bullied me, treated me rudely. They were fully informed that I am a field hospice Social Worker, my car is my job, so their lies sold the car and NOW Im stuck with s Navigation System that won't even show the house number. DONT BUY YOUR MINI HERE.

Review for Sylvester Ikenyei

Our dealer was exceptional. He got us the best deal and worked on his day off to accommodate our schedule. I am very pleased with his service and the car that was purchased.

Review for Sylvester Ikenyei

The Saleman can in on his dayoff to ensure I get the same deal as discussed over the phone.He is very professional and worthy of a raise for his efforts.

Scott Wallace

They broke the fog lamp when cleaning it but promised to fix that one. Pretty good.

Scott Wallace

As out of town buyers we found Scott and the entire staff most helpful! John the Genius, gave us a very thorough orientation to the car and its features.

Scott wallace

Friendly and polite. Answered all of my questions and sought out others for answers that he didn't know.

REVIEW FOR SCOTT WALLACE

wonderful experience Scott Was exceptional I was in and out in a very short time. The whole process from start to finish was great.

BMW of Alrington

All the people were friendly and I had a great time buying car here. The cars here are good for purchasing. No one will leave with out buying a car from this place. Overall it is good place to get a BMW.

review for Sylvester

Great service from Sylvester. Transaction went smooth. Very professional.

Gerald Peters , salesman

Gerald is an easy going guy. He made the buying experience simple.

bwm of arlington review

Amazing service and care, Scott Wallace really took care of our needs and requirements. Really happy and excited to be apart of the BMW family. all round amazing experience!!!!!

Gerald Peters is great !

Gerald Peters was awesome! He is very professional, yet down to earth. He is concerned about your needs and is willing to help get you what you desire. Great to work with.

Mark smith

DT our service advisor for a BMW X5M has been outstanding. Would recommend him to anyone.

Review for Sylvester Ikenyei

Fantastic! Sylvester was very helpful and patient in working with me on the MINI Cooper that I purchased. He delivered a great price for the car and my trade in and was really great to work with.

Great expierence!!!!

Bought a mercedes from BMW of Arlington weeks ago. It was just delivered to me this morning. Its Beautiful. Love it. I was very nervous about buying the car over the phone, not seeing it in person. Everyone I've dealt with there has been so nice, helpful and professional. Especially Scott Wallace. A lady met me close to home to sign all the paperwork and Scott made sure everything went smoothly from purchase to the delivery this am. Can't wait to surprise my daughter with it tonight!!! Thanks Scott for making it so easy!!

Great Experience

Gerald Peters did an outstanding job assisting me with my car buying experience.

Gerald Peters

Thank you Gerald Peters for a pleasant car buying experience. It is not to often that you get to work with someone that can pull off a pleasant car buying experience. My wife and I were only in the market for one car but in the end we purchased two vehicles from Gerald. Thank you Gerald for your kindness and respect. Also would like to mention Mirza who helped make the deal happen. I would recommend BMW of Arlington to anyone who is in market for a new or pre-owned vehicle. Ask for Gerald Peters!

review of Sylvester Ikenyei

Very helpful with a low key sales approach. Pleasant person.

Great customer service

Nobody likes the hassles of buying a new car. We just do it for the new car smell. I have purchased several vehicles from this dealership and have always had a great experience. This time around we worked with David Rodriguez and he was just great. Super good guy, I would definitely recommend David to a friend. Keep up the good work David!!!

Excellent Buying Process

David Rodriguez was very helpful in our purchase. Not only did he explain everything about the vehicle carefully, but also helped us find the model and options we wanted. We are extremely pleased with the result.

review for Sylvester

Mr. Sylever was very helpful and knowledgeable. He was kind and humble

Gerald Peters

Was shopping for my first car and they made it every easy. Everyone was fantasic especially Gerald.

Exceptional Service

Everyone worked with me to get me the car I wanted. From the quick response with the online inquiry to Mark Taylor working with me on the deal to Gerald Peters getting my car cleaned up and ready for delivery, this dealership knows how to treat their customers with exceptional service!

I Love My Car!

The salesman I worked was Gerald Peters, and if you are a woman looking for an automobile but undecided on what you want and want to be treated with respect and patience Gerald is the guy. I usually dread dealing with salesmen especially when they pay most of their attention to my husband thinking he will be the buyer. But the service I received from BMW of Arlington was exceptional, the whole staff were polite and on their game....Thank You Much cause I love my car!

Mrs. Garcia

I am super-happy with my car. Actually, both cars, as Mr. Sylvester assisted us with purchasing and leasing a second. I never thought purchasing or leasing would be this easy. Thank you, Sylvester!

Dr. Rick Garcia

Excellent service. Mr. Sylvester was patient and was super-helpful when test-driving cars. I must have driven six cars. He was informative, courteous, and always available for assistance during and after my purchase.

Review for Sylvester Ikenyei

Showed up to used car side accidentally and spoke with Sylvester about leasing a new car. He was able to show a couple of great used car options and we found one that fit my needs. The purchasing was easy not a ton of haggling, I asked for what I wanted was pretty much given that no issue. I appreciate the professionalism.

Review for Sylvester Ikenyei

Sylvester provided me with exceptional and outstanding service. he is definitely a diamond in the rough .thanks for everything.

Review for Sylverster Ikneyei

Great Job !!! the client advisor Sylvester Ikenyei did a great job with helping me the service is great what a great team at BMW of Arlington.

Gerald Peters

Mr. Peters assisted me in buying a car. He spent hours being generous and helpful. The next daY, he again provided his help in getting a small matter fixed. I thank him profoundly for his service!

Review for Sylvester

Sylvester was very helpful with this car buying process. He made it very simple and gave us a great deal on this used car.

Review of Sylvester Ikenyei

Sylvester of BMW of Arlington was very helpful today with my car buying needs. I came in with a situation, as my current car was totaled, Sylvester understood my concern and put me in the right vehicle for my needs. He helped streamline the process and make everything very easy to understand. I am very satisfied with his service and with the dealership, I will be back to purchase my next car from here as well. Thank you.

Excellent experience

This is the 2nd BMW I have purchased from BMW of Arlington but the first new one. One of my co-workers had purchased a new BMW there a few days previously and he recommended I work with David Rodriguez. I am a strong believer in personal recommendations and so I sought out David to help me with my purchase. I was not disappointed. David Rodriguez worked diligently to find exactly the right vehicle for me and found the perfect car. Although it was getting late on a Monday evening, David worked with me each step along the way explaining the features of the new 2017 BMW. he was very interested in what I wanted and needed and was with me until I drove my new car off the lot. He also set up the appointment for my encore dealer. I appreciate his attention to my wants & needs and personal comfort as well as making the buying experience very pleasant. I will recommend David Rodriguez and BMW of Arlington to all my friends.

Mo Messelhy

Mo Messelhy is a very helpful and pleasant salesperson. We had a great experience in dealing with him that we ended buying a car from the dealership. We would like to recommend Mo and the dealership to our relatives, friends and neighbors

Sylvester Ikenyei

I had an excellent salesperson who was very courtesy, knowledgable and went above and beyond to meet my needs and make sure I was satisfied. I will definitely do business with him in the future.Sylvester Ikenyei is a great assest to the team of BMW Arlington.

Excellent Service - Fast

Sylvester was our sales guy and he did an outstanding job. We walked in, he looked up the car to get the keys and straight out to show us the car. Test drove it, talked about warranty and made a deal. Easy. I have high expectations for salesman from here on out. Thanks for the great service! We appreciate the quick process too!

Financing Director

Robb Leyda, was wonderful at working with me to get me the best financing possible for my vehicle. He negotiated the best deal and it worked out. I put my trust in him and really is pleased. As everyone knows when you are purchasing a 'big ticketed item', there is always a lot of underlined wording, but with Robb he pointed out all the details and explained everything to ensure my trust.Thanks Robb! Couldn't have done it without your help

The service was extraordinary!

I visited several dealerships prior to making a purchase. Moe was my service advisor. He was extremely knowledgeable and offered second-to-none customer service.

Poor Customer Service

Purchased a car for cash on June 21 2016. Today is Sept 21 2016. I still do not have title, registration and lic plates. Tried following up yesterday by phone and email with no reply. Sales process was poor. Purchased car with cash and took over 5 hours to process. They even had All of the Finance Managers in a meeting and had to wait over an hour just to get paperwork started. Should have been very quick and straight forward process. Next step is to file complaint with DMV.

Great salesman ( Sylvester Ikenyei)

Sylvester is a wonderful salesman, very patient and not pushing. he took his time to listen to me and made my buying very easy and simple. I will definitely recommend my friends to him. Great job.

Great Experience

Love working with Sylvester! Great experience! Came in to just look and ended up with a great deal!

Service Advisor Rocks!

Robert Moler took great care of me at my last service visit!

Poor Repairs

went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal leakage. cost $1300 to fix it. got it fixed while car was still at the dealer. thanks to extended warranty that covered it. Drove out of parking out and noticed my seat adjust control for thigh control is not working. went back next day. quoted $800. got it fixed again with extended warranty and picked up the car. Drove 1 mile from the dealer and noticed my car's camera won't work. BMW sucks. Went in with all things working and came out with one part breaking after another.

Poor Repairs

went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal leakage. cost $1300 to fix it. got it fixed while car was still at the dealer. thanks to extended warranty that covered it. Drove out of parking out and noticed my seat adjust control for thigh control is not working. went back next day. quoted $800. got it fixed again with extended warranty and picked up the car. Drove 1 mile from the dealer and noticed my car's camera won't work. BMW sucks. Went in with all things working and came out with one part breaking after another.

Outstanding Customer Service

My mother purchased a BMW about three weeks ago and she loves it. Today I purchased my first BMW and I must say I will not be going back to any other brand. Alan was GREAT and made the process smooth and straight to the point which I like. Ryan was a gem and both gentlemen were very informative. I would highly recommend BMW Mini of Arlington to anyone looking for a new vehicle.

fast friendly service

DT from service got me into a loaner and got my car serviced within the same day.

Great Experience!

Great dealership! My salesman Alen Gonzales went above and beyond to get me in the vehicle I wanted! Drove off the lot in a BMW!Thank you BMW of Arlington for making car buying easy!

Great Place!

I truly enjoyed my time at this place. I purchase my first BMW and my reps Alan and Ryan made it a wonderful experience for me. They were OUTSTANDING! The process went smoothly, very professional, they were very attentive to my needs. Everyone there, including the General Manager were very nice to me. This place gets HIGH Kudos from me as a first time BMW customer. Do not hesitate to purchase your car from them. Very friendly and respectful. Even though I live in Fort Worth, I plan on using them for all of my services. They were just very nice and put me at ease.

Great service from DT in service.

Had a great experience from DT in service, great communication from advisor. Would highly recommend DT in the service department

Amazing experience with service advisor DT

DT from service went above and beyond on my vehicle, the vehicle was completed quicker than expected and I was updated consistently. I would recommend going to see DT In service. Honest and trustworthy.

A very satisfying experience

We recently purchased a new BMW, our third from this dealer in the last 12 years. We went back to this dealer because of excellent results in the first two purchases (Tony Theisz has consistently been great to work with, over many years -- and was recently promoted). Brian Berg was our salesman this time, and did an outstanding job from first to last. We used True Car so the final sales price was easily negotiated, without damage to our relationship. Brian knows his BMWs and through two test drives and various questions we had, he was always prepared with expert answers. We did an Encore "genius" session after the sale, and Andrew Reeves was really amazing. He helped us understand all the recent improvements to i-drive and all the new hi tech safety and entertainment options, including multiple Apps that help make thIs a really nice car to drive and make it easier to learn how.Don & Sandi Holzwarth

BJ Thomas in the service Dept. Is the man to see!

BJ has never let me down with his attention to detail, while having my BMW in for service!

BMW Window Tint Service

I bought a Sierra Denali and wanted ceramic tint. I heard great things about the BMW dealership in Arlington. I reached out to them and spoke with BJ Thomas. This guy was a GOD send. Even though I did not have a BMW he worked up a deal that was very competitive and the tint was installed perfectly. I could not believe the care that they took with me from initial contact to delivery of my truck. Thank you BMW Arlington and especially BJ Thomas who made sure everything ran smooth!!!

Billy Thomas/ BMW review

I have had my BMW's serviced at a few different dealerships in the metroplex and Arlington has by far been best experience for me. Billy always takes care of my vehicle with no issues.

Poor Service

I made an appointment for 8:30 in advance for an Oil Change and Brakes. I asked for a good overall inspection also. I already knew that it needed brake pads because The Houston Dealership pointed it out already. They found "a small oil leak" that require a Kit repair (almost $400). Front brakepads($almost $300) With Small Add Ons it came to over $900. I told them to skip the Oil Pump repair and just do the Oil Change and Front Breaks Pads.But the they had to Order Parts.....its a Dealership...no parts? Then it was lunch time for another hour. I was told that it will 2-3 pm before my car is ready. Ive been here 4.5 hours with a SCHEDULED Apointment. Im still waiting here. I was also told it takes an hour for a carwash...really!I will go to Austin Mini Cooper next time...driving time and repairs will require less time.Initially, I was asked to being the car back next week for the brakes. I drove 60 miles to get here. They are either understaffed or unorganized. Buying a car? I walked over to look at new models. After 30 minutes somebody came out to see what I wanted.

Amazing experience

Sylvester was really sweet and listened to all my concerns not only did he make sure my needs were met, but he made me feel like family. This staff goes above and beyond to make sure you are satisfied.

Good Product Overall

I liked the product available and the sales staff was fast to discuss options available and test drive a vehicle. The financial side was a little less speedy as we were misled the trade/purchase was approved and complete when in fact it wasn't. While the finance officer was very polite and had a lot of insight, he continued to mislead that deal had been made resulting in two long waits a week apart at dealership. We were made to increase our down payment at last minute before the agreement was even in hand even though they scheduled our signing already. The salesman was great to work with.

Great and no hassle experience!

I had a great, no hassle experience. Sylvester was very helpful and even went the extra "miles" and drove my car home so I didn't have to juggle two cars. The sales manager made the purchase transaction very enjoyable with presenting a great offer and no hassling back-and-forth. I would definitely recommend this dealership and staff. Great job, keep up the good work!

l had a great experience in buying a car at BMW of Arlington

This was my first experience with BMW of Arlington and the experience was exceptional. Sylvester Ikenyei was very laid back and patient. He made the car buying experience pleasant and provided me options. Overall I would recommend Sylvester to any of my family or friends looking to make a purchase with ease. I like to thank both Sylvester and Tyson.

Great experience at this dealer!

My salesperson, Sylvester Ikenyei, was very helpful when I arrived, and even double-checked to confirm that my car was Certified Pre-owned when I asked him to. He made the process painless. Their financing also gave me a loan at a better interest rate than the one I came in with.

Outstanding customer service!

I've spent the last few months looking at new vehicles both in Colorado and Texas. Once I met Sylvester Ikenyei, my looking was over, He was very prompt on helping me find the perfect vehicle I was looking for. Sylvester made my car buying experience very enjoyable and I would highly recommend him and Mini dealership of Arlington to those looking for a new car.

Great service

Great service from sylvester ikenyei!!!. Very wonderful from sylvester Ikenyei. I would recommend friends looking for cars to Sylvester. Sylvester is a fun loving Guy.

No accountability, poor customer service....

I purchased a car from the dealership, by the time I get home the car was driving poorly and when I had it towed back; the next day try called with a bill for a $1000 tire and some adjustment needed. I agreed to pay half, which I shouldnt have. There was a scratch on the vehicle aswell, they agreed to repaid it; they put a blob of paint on it and said thats the best they can do without repaintng the car.Later i had an accident which started out as minor, until their body shop could never to remember to call. Three months later I went there and found my car parked in another lot with a blown engine. No one would ever confessed as to what happened. If I had any proof I would presue lega; the word is they dont know what happened

Friendly and great customer service

We had a great experience working with Scott and the rest of the crew at BMW of Arlington. They all were very friendly and willing to work with us to get best deal and everything just right on the vehicle. I would absolutely buy from them again and recommend anyone in the market to check them out.

Great Experience

I had a excellent buying experience at this place. Scott and Mirza able to close the deal with in no time. i highly recommend anybody buying car at this location especially their ""Reasonable" prices and great customer support.

Great Experience

I have been getting new car every several years from this place since 2004. Everyone was very accommodating, will do business again in the future

Friendly family like experience

Simply put, my experience with my sales person, Debbie, was Saturday chit chat. We talked a lot and laughter. Even buying experience was good, no drama. All staffs were very cooperative as one team to accommodate my schedule. Debbie followed up later to ensure everything was good with my new BMW. Again, looking back, I felt like it was nice Saturday morning meeting for a cup of coffee with friends rather than car buying experience.

Amazing dealership !

The team is amazing they make you feel like a family. Debbie Wilson was amazing to me to my kids and she really understand my needs. I really recommend her and the amazing team that BMW Arlington has.

Excellent service and dealership

I have leased three BMWs from Bonnie since 2007. She has been the best sales person I have worked with. A simple call to Bonnie and a visit to pick up my new car. Bonnie goes to bat for her customers, and I have not regretted driving from Dallas to Arlington for my BMW. Brian Le

Did not have what I wanted at a reasonable price

Nice people, but no give on pricing, or trade-in value. Asking prices appeared to be a couple thousand above market prices as found on internet.

HORRIBLE CUSTOMER SERVICE

Sales mgr (Kevin) very condescending, sarcastic, and unprofessional. Will never attempt to do business with this dealership again.

BMW 5 Series

We bought our 535i from Ahmed and he was amazing. He got us the best deal by far and provided excellent service. He went above and beyond for me and delivered my car to me at my office. I will definitely recommend him to my friends and family.

My new BMW

We bought our new BMW from Ahmed Ali at BMW of Arlington. He narrowed down quickly as to which vehicle and equipment we needed and was able to find the exact car we wanted. The process was very smooth and easy.

Arlington BMW, bought 5 cars in a row there from Bonnie!

At Moritz BMW, (now Arlington BMW), Starting in 2003, Bonnie Shinsky I bought my first car, an X5, moving to a 2006 3 series, then a 2009 535i, then a 2012 528i, and finally to my current car a 2015 X4 6 cyl., loaded with M package, all awesome cars,,and Bonnie has been there every step of the way, an extremely knowledgeable person, a pleasure to sit and chat with, and she's there anytime you need her help or guidance. Buying 5 cars in a row at one dealership shows you the level of service Bonnie provides is second to none and I could not shop elsewhere. In fact, just today, she write me to ask how I was doing, how is the car, and that's very much appreciated. I've also referred a customer or two to her and the latest one Clint bought a car identical to mine sight unseen working with Bonnie over the phone, and to the day he is quite happy, So for all your needs see Bonnie Shinsky at Arlington Bmw! She's at 817-436-5779, main #817-461-9222.

Pretty Good

Found a car online and was came here to look at it, was a great find, gave me great service and fixed some small things wrong with it when brought to their attention.

Bonnie Shinsky came through again

Bonnie once again got me a great deal on my new BMW X5.This is the 3rd car that I have bought fromBonnie and plan to buy more

Awesome Dealership!

Bonnie was recommended to us by a family member, and she did not disappoint! She was kind, helpful, and easy to work with. Our family cannot wait to return to work with Bonnie in the future! She should definitely be your go to gal for all things BMW!

Excellent service

I really appreciate the royalty service that from BMW. Debbie, my salesperson, was excellent in assisting with all of my questions. I recommend BMW of Arlington to everyone.

Great experience, excellent service

I recently leased a new 328i from this dealership and had a great experience. My salesman, Ali, patiently showed me all of the options that I was looking for within my price point. We went for several test drives and he even stayed with me after hours to close the best deal and take care of the paperwork. I would definitely recommend BMW of Arlington to my friends and family.F.K.Addison, TX

Great Fast Buying Experience

This is the second BMW X3 I have purchased from this dealership. Both experiences were a pleasure. They worked with me to reach a fair trade in value as well as a great price on my new vehicle. I will return when the time comes for another BMW.

Excellent Service

"Mercedes ML350 to BMW X5"We have been driving Mercedes SUV for a fee years but due to bad services we decided to try out BMW. Ahmed quickly found a vehicle that met our needs. He was able to get me the best deal possible on the X5 as I was shopping dealers for price. He was very professional and friendly. He also coordinated for me to drop my car off to my home and had a porter drive me back. This New BMW X5 was a surprise for my wife (Birthday Surprise). Even got me a bow for the car. I am very happy with Ahmed and he did his best in providing excellent service and will definitely recommend my friends and family to buy from him and BMW of Arlington.

Bonnie Gets it Done!

Bonnie has been our "go to" person at BMW of Arlington for a while. She is very capable and a great listener to what you are needing in a car. Bonnie understands the BMW system from car searching to financial. She searched and found the perfect car for us. It came quickly and was detailed to perfection. Bonnie made sure the car was the right one and ready to drive. We appreciate her hard work each time we need her.

Excellent car buying experience, purchased a 2016 BMW 550i

From the initial introduction to picking up the car, Bonnie Shinsky and the rest of the BMW of Arlington sales team was amazing, including the service department who did a great job completing the final touches to the vehicle (powder coating the wheels and installing the BMW Black Grill). Definitely the car of my dreams and it hasn't disappointed since I picked it up a couple weeks ago. Thumbs Up car buying experience!

Got the car of my dreams

Patient service from my sale women while we searched to find the perfect fit.excellent Custer service and priced just right. Every time I walk into the dealer, I feel appreciated. They go over the top to welcome each customer and assure you don't leave without 100% satisfaction.

Purchase of a Certified Pre-Owned 528i

We came in to the dealership, drove the car, and agreed upon a price to be finalized when we were able to inspect the vehicle in-person after the dealership formally certified that the car met the BMW Certified Pre-Owned ("CPO") standards. During our negotiations, we pointed out that the tires appeared to be fairly worn and not what we would expect from a CPO vehicle. However, the dealership assured us that the car would be checked over and would meet the CPO standards. Once we received notice that the car was "certified" and ready for pickup a few days later, the dealership sent over the final, signed CPO checklist for our review and we saw that they only replaced 1 of the 4 tires despite all 4 previously looking fairly worn. Once we arrived at the dealership to look over the car with our salesperson (Ric Ramirez - who was new to the dealership, but was helpful), it was obvious even from using a penny to estimate the tread that there was not even close to required CPO depth. Brian Carpenter, sales manager, subsequently came out with a tread measurement tool and then called the service manager who also confirmed our findings that NONE of the four original tires met the CPO standards. After spending about three additional hours at the dealership due to this tire issue, we ended up getting all four new tires on the car and completed the purchase.We will likely never know whether this was a deliberate attempt to avoid replacing tires in order to save money or if someone inexperienced and unsupervised completed the CPO evaluation/checklist on the car. Either way, the CPO checklist was signed off on by multiple employees. In addition, the sales manager assured us that the tires were fine when we inquired. If we had not researched the BMW CPO tire standards and measured the tires ourselves, I would have been stuck buying 3 additional new (and very expensive) tires in a few months. I understand from Yelp and other online reviews that the dealership has suffered significantly from bad customer satisfaction. Our salesperson assured us when we asked about the situation that the dealership had taken several steps to rectify the problems identified. However, my experience only reinforces the other customer experiences and the apparent ongoing problems. As someone who manages personnel in a business focused on customer satisfaction, I only hope this constructive criticism can lead to positive change in the future.

Great service

Scott Wallace were absolutely great to deal with .He gave me great information on the car and very helpful .show me new program of the automobile

Jacob Miles

Jacob Miles and the team at BMW of Arlington were absolutely wonderful to deal with. I received insightful information while making my decision on the model I wanted and features. Over the time I was reviewing vehicles, the dealership researched other locations that had similar features in their fleet. The genius with the dealership painstakingly led me through the features on my new X5 and was extremely patient in answering my questions. I will gladly refer family and friends here for their car purchases.

Best car buying experience ever!

Debbie Wilson and everyone else I dealt with at the dealership did a fantastic job. I couldn't have asked for a better experience. They have a customer for life.

Seamless and Easy

Debbie was very friendly, very professional and made our process very seamless and easy. She has very good communication and is careful to make sure she understands your wants and needs.

Ahmed Ali

I leased my first BMW i3 from Ahmed Ali at BMW at Arlington. Great service from him. I will definitely refer my friends to this dealership, and especially Ahmed Ali, if they are considering purchasing/leasing a BMW. I recieved outstanding customer care.

Bonnie Shinsky ~ a class act

I bought my first BMW from Bonnie Shinsky at Moritz BMW (now BMW of Arlington) in 2001. Since then, I've purchased 6 cars from her. She is a pleasure to work with. She is honest and makes the purchase stress-free, providing you with all the details before you sign on the dotted line. I will always deal with Bonnie in the future.

Always makes time to answer my questions

Bonnie is great to deal with. She's never pushy and always makes time to sit and answer my numerous questions and assists with good advice and options.

I was an outstanding buying experience

I visited this dealership, five time before purchasing a vehicle from this dealership, I never felt pressured or uncomfortable throughout the entire process. The salesman Ahmed Ali was outstanding to work with, he stayed in contact with me in between visits, He a pleasure to work with and I would recommend to anyone looking to purchase a new or used vehicle contact Ali before going anywhere else.

Repeat Customer

We leased a 328 and decided wanted a second one in the garage. Went in tried out a 5 series after Ann 2 hour discussion with wife came home a new 5 series. Ahmed did a great job explaining all the features and differences of the 3 series to the 5.. 7 months of trouble free driving and 2.8 years with the 3

Great experience!

Just bought a X5 from this dealership and had a great experience! Ahmed and Jacob was very knowledgeable and helped me thru the process of ordering my car!

Excellent salesperson

I have worked with Bonnie Shinsky for over 15 years. She has made every buying experience an enjoyable one. She has always been very professional and honest. Ask for Bonnie and you will be very satisfied!

I traded my Mercedes GLK in to get a BMW i3.

I had a wonderful experience. Everyone from the BMW i3 Tech(Andrew Reeves) to very professional Service Consultant (Ahmed Ali). I would highly recommend this dealership to all my closest friends and family. Best, Gary

Outstanding Representative

I have recently leased my 5th BMW from BMW of Arlington, and I will keep coming back! To me, service is my highest priority, and the team at BMW has been amazing Bonnie Shinsky is one of the main reasons I will continue to do business with this dealership. Bonnie is extremely knowledgeable and professional, and truly cares about her clients. She has made it an easy and enjoyable experience by expediting the process of leasing or buying a new BMW. I have referred my friends and business associates to Bonnie with great success and will continue to do so. She is an outstanding representative for BMW.

Great First Time BMW Experience

Thanks to Ahmed Ali, Service Consultant and Kevin Jackson, New Car Sales Manager, for making my purchase a success. You're professionalism, knowledge of the car and no hassling made it a great experience. Thanks, again!Demi

Stellar Award Service

I do not mind driving to Arlington because I know Ahmed is there to help me with any questions or concerns I may have. He calls and checks on me and my car. He is very courteous and helpful. I will send my friends to purchase from him.

Ahmed Ali true representative of the BMW brand

Ahmed has been very professional and courtious throughout my recent automobile purchase experience at the BMW of Arlington. Ahmed consumer friendly demenor and a level of considerations given to me has been very helpful.

Dream come true

Ahmed is the man! He told me he'll make it happen for me and he did. I love my new vehicle thanks to him. Once again Ahmed is the man!

Wonderful Customer Service

We have been dealing with Bonnie Shinsky, and only Bonnie, for many years now.She has excellent customer service, and always makes sure that we receive the best deal possible.We hope to continue working with her for many more years to come.

Pleasant Car Buying Experience

For me, buying a new car is comparable to a visit to the dentist - just not typically a pleasant experience. This time, I actually enjoyed the experience! My initial on-line contact with BMW/Mini of Arlington - especially Ahmed Ali, was helpful in connection with my preparatory research. When it came time to visit the dealership, Ahmed and Jacob Miles were very friendly (a typical trait of a car salesman!) but they were also polite and professional and respected my wishes, thoughts, and decisions that I made, another "new" experience for me in connection with buying a new car. When a couple of issues came up during the process, Ahmed was quick to address and get them resolved to my liking. The one-on-one BMW Genius session was extremely helpful, thanks to John Alexander and Andrew Reeves

Debbie Wilson

Debbie Wilson was super. She was friendly and very attentive. Debbie found the car I wanted at the price I needed. I would use her again and recommend her without hesitation.

Fantastic Customer Service

I have leased 7 BMW's from this dealership and with the same rep Bonnie Shinsky, for some 20 years now. I have always been treated superbly, and with all the professionalism and courtesy that one would expect from a top notch dealership like BMW of Arlington. Even when the dealership came under new ownership, I never saw a blip on the radar screen. I would recommend anyone to see this dealership for yourself.

Great Service BMW Arlington

Debbie Wilson worked diligently to find just the vehicle we wanted. We were totally pleased. Follow up was very good in all areas. Totally satisfied.

Multiple Transactions

I have worked with Bonnie Shinsky for several years and done multiple transactions with her. She always takes time to find out exactly what we are looking for and is respectful in all that she does.She keeps me updated & I look forward to working with her in months to come.June Redmon

Two new cars

We have worked with Bonnie Shinsky for over 16 years and on at least 10 cars. She is thorough in her follow up, respectful and takes the time to get to know what we want. She delivers excellent customer service and makes sure we know about not only new vehicle options but about the numerous services available at BMW of Arlington. Go see her!

Bonnie

I lease from BMW/Mini Arlington even though I live in Austin, Tx because of one reason: my sales person Bonnie. My old, old BMW gave out on me on a trip to DFW years ago and I had it towed to BMW Arlington determined not to spend any more money on that car. When I told the service manager that he said, "you need to talk to Bonnie". I left the dealership two hours later in a new BMW 3-series and have leased from her ever since. I leased another 3 series from her, then she moved me into a 5 series in last May I drove off in the 4 series convertible. I drive to Arlington every three years because of her. Everyone at the dealership seems great actually.The sales manager is terrific.The body shop - my 5 series was rear ended when I was in Fort Worth one weekend and the body shop did an excellent job.My friends, and the service department in Austin all ask me, why do you trade with an Arlington dealership and I tell them: My sales person Bonnie. She is the best.Marsha Milam

Will Lease Again from Brian

I've leased my last 2 cars with Brian Baker he made it easy for me to trade my last car in for my present BMW...my 1st needed some minor repairs but he took care of it all!!! I was so relieved. I drive alot more miles than you should with leasing but he helped me figure out the best way for me. Gabe is great too anytime I need anything I can call either one and they get back to me in a timely manner. My service has been good too always get a car to drive and they bring it to me and pick it up too...plan on trading again expecting only the best!

Car buying doesn't get better than this!

When my BMW got to the last 6 months of my lease term, I received a call from Debbie Wilson about my lease-end options. From the minute Debbie said "hello" and introduced herself, it was readily apparent her primary interest was helping me understand my lease-end options and making the lease-return process as smooth and surprise-free as possible. When I told her I was still enjoying my car and happy to keep it until the lease ended, Debbie was completely understanding, and made no effort to pressure me to get out of my car before I was ready. Over the next few months, Debbie would check in with me to see if I had any questions, and to find out if I'd begun considering what I might get next. I told her I was thinking about either another BMW or a Mini. Debbie made no attempt to pressure me into either one. Instead, she worked with me by letting me know what models where available and the various options and pricing for each. When the time came, I decided to go with a Mini. Even though Debbie didn't work at the Mini store, she stuck with me throughout the entire process or selecting and purchasing my Mini. Never once did I feel "sold"; rather, I felt like I had a friend who was truly interested in making sure I got the right car for me at great price. And, even since buying my new car, I still get follow up messages from Debbie making sure I'm enjoying the car and seeing if there is anything else she can do to make my before- and after-the sale experience with BMW/Mini of Arlington the best it can be. She has succeeded in spades. I can't recommend Debbie and the entire team at BMW/Mini of Arlington highly enough. This was my second purchase from them, and I have no doubt I'll be going back when the time comes to replace my Mini (which I don't plan on doing anytime soon ... what a fun car!!).

Great dealership!

I absolutely love going into this dealership! I have purchased 3 vehicles from them. Great customer service! Everyone is so friendly & knowledgeable. I worked with Ahmed Ali, he made the whole process so easy. I will definitely continue to use them & recommend them to all my friends!

Enjoyed buying experience

I have bought many cars. When I find a dealer I like, I stay with them. I was shopping to buy a particular BMW that I knew I had to order. Ahmed Ali assisted me with ordering exactly what I wanted. The day I took delivery of my BMW, Ahmed Ali had me picked up. When I arrived, my new BMW was inside on the showroom floor. No one was allowed to be in it except me. I have been treated by everyone at the dealership like a VIP. I recommend this dealership to everyone.

Mini of Arlington stepped up and took care of us

I am editing my original review. Michael Coleman the general manager contacted me. He listened to my concerns my issues. He was very friendly, professional and understanding. We came to a fair resolution to our concerns. I truly appreciate Michael's help in resolving all of our issues.

First time car buying made easy

I had just begun to entertain the idea of buying a car for the first time when I walked into BMW of Arlington. Initially, I just wanted to test drive a few models to get an idea of what was out there. Ahmed Ali immediately came up and introduced himself. By the time I left the dealership, I was already picturing myself in a new BMW.A week later, I found the exact car I wanted online and sent him the specs and price that I wanted. Ahmed beat the price, got me the exact car I wanted, and even managed to secure me one of the first 2017's off the production floor. Ahmed Ali and Brendon Porter made my first car buying experience a breeze and, surprisingly, enjoyable. I would highly recommend anyone in the market for a new car give them a call.

great service

Ahmed Ali did a great job and the entire buying process was transparent and as painless as buying a car could be. Good job everyone!

Ahmed Ali ensured a stellar experience

It easy and nice to work with Ahmed. He made the hole process smooth and easy. Loved the experience and now I love the car.

Great experience with AHMED ALI....

Went in and spoke to Ahmed while waiting on our insurance to settle our old car . They didn't have the exact equipped 435 convertible we wanted on the lot that day but amazingly they asked if they could order the exact car we wanted and we had it within a few weeks.. Great experience!

Quick, Reliable, & Fair prices

My mother has worked with Bryan Baker for quite a few years. Once she referred him to me everything went as smooth as possible. I told him what I wanted and he went and got it. Not only was this all handled via phone, the process didn't take long at all and he got the price I asked for. I highly recommend Bryan!

Ahmed Ali is the guy to see!

First BMW purchase - Ahmed took care of me from beginning to end. And still stays in touch even 9 months later by text and email. Great place to buy a new car. Service is stellar.

Simple, Effective, No Arguments; Exactly as it should be

I've worked with Bryan Baker at BMW of Arlington exclusively for about 5 years and have leased and purchased several vehicles through him. I love that Bryan manages all the details for me and makes sure there aren't any surprises or details that would tarnish the interaction with BMW. He is fully accountable for the entire process. Although I would never expect it of him, he's always looking to go out of his way to do something extra for me, or to make the transaction a little smoother. I recently had an interaction with a different dealership (different brand), leasing a vehicle for my business. It was a very different experience, which is what led me to leave this review. I've heard others talk about dreading buying a car or dealing with a salesman (I'm a salesman myself) which seemed strange as I enjoy the process immensely. Working with the other dealer made me realize that Bryan approaches the process differently - he enters the transaction expecting to do business with you again, so everything he does is consistent with earning your business again. Although he's too humble to verbalize it, a look around at the plaques on the floor in his office would confirm that I'm not the only one who appreciates what how he does business.

Bought a BMW X6

I worked with Ahmed Ali on getting a X6 he worked really hard on getting me the best deal !! I was very happy to have my new car .

Bought a new BMW 5 series!

I worked with Debbie Wilson on buying my 2015 BMW 528i. The dealership was very fast and efficient with the deal and didn't waste any time. Awesome experience!

Good experience.

I bought a brand new 428i Gran Coupe from Ahmed Ali. He is very friendly and the car is great with good price. Strongly recommend!

Unexpectedly amazing

I originally went there for repairs on another vehicle but after hearing how much it would be to get it fixed I was put in contact with Debbie Wilson. Let me just say this woman was sent from heaven. I didn't have a whole lot of money as I wasn't planning on purchasing a new vehicle but she said don't worry about it, we'll get you into something reliable. I drove off the lot in a 2015 BMW 328xi and I couldn't have been happier. Go see Debbie!!!!

Plesant Surprise

Kudos to Ahmed Ali; I started working with Ahmed several months ago looking for a BMW 535i; I completed an online search for a 535 and I received a response from dealerships, one being BMW of Arlington and an email and phone call from Ahmed. I provided Ahmed the options, color, etc I was looking for and he took the information and started looking. Early into his search, I had a family emergency and had to put my car search on hold. I told Ahmed what was going on and I would let him know when I was looking again. Ahmed is persistent and periodically would send me an email to check my status. I appreciated how he kept in contact with me without being aggressive. Finally I received an email from Ahmed with a link to current inventory and there was a car that I was interested in, thus leading to my purchase on 5/3!Ahmed was very easy to work with, professional and very knowledgeable; he is an asset to BMW of Arlington. Thank you Ahmed; keep up the good work and professionalism, it will take you a long way!Best regards,MGH

Mini of Arlington stepped up and took care of us

I am editing my original review. Michael Coleman the general manager contacted me. He listened to my concerns my issues. He was very friendly, professional and understanding. We came to a fair resolution to our concerns. I truly appreciate Michael's help in resolving all of our issues.

Not the place to go

This is not the place to buy a car or have it serviced. My wife bought a Mini back in March. Two months later, we had to have the radio replaced, and three tires replaced on a car that we bought with right at 9,900 miles on it. One tire was punctured. That was covered. They said they were ordering a new radio. She lost her one year trial subscription to SiriusXM two months after activating it. They tell us two tires were worn,and we had to pay for two tires out of own pocket. She hasn't even put 1,000 miles on it yet. I didn't look at the tires when we checked the car out because it only had 9,900 miles on it! We have gotten no help from anyone at Mini of Arlington. Never going back there again. There's a reason they have a low rating at several review sites. Since I shared my review on Facebook, a number of people have told me about their bad experiences there.

i8 experience

Right from the time I inquired through delivery and follow up Bryan Baker and the staff we great to deal withNo pressure just answered my questions and promptly delivered this fine piece of machineryI get stopped almost every day for comments photos and just plain thumbs up

Bryan Baker is why we are faithful clients!

Bryan Baker is why my husband and I continue purchasing our vehicles at BMW of Arlington (previously Moritz BMW). We have purchased at least 7 vehicles from Bryan. There is never any sales pressure from Bryan. He will remember comments made about a new vehicle and reach out and share when that "special" BMW arrives at the dealership...even a year later! Bryan is accommodating and provides us with ongoing care and customer service; not just at the point of sale! He makes us feel like we are his only clients. No question or issue is too annoying or too small. Bryan is OUTSTANDING! Thank you, Bryan!!

Great experience

Ahmed was friendly, courteous and knowledgeable about the cars at BMW Mini Arlington. He cares about his customers and it showed in his salesmanship. I would recommend him as your salesperson if you are looking to purchase a car.

Very Satisfied

My husband and I recently leased a BMW convertible from this dealership. We were extremely satisfied with the professionalism and customer service of the staff.

Returningcustomer

About 4 years ago a friend recommend what is now BMW of Arlington. He recommended Brian Baker. My wife and I went there. Brian was very knowledgeable of the different models and options available. We left there with 3 new BMWs (X3, 528i, 320i). Over the 3 year lease the service and attention provided by Brian and all the BMW of Arlington staff was remarkable. At the end of the lease period we turned the three in and left with new 2016 BMWs.

Amazing, Honest and easy!!

Ahmed was amazing to work with!! He helped my decided to buy our first BMW! We are so glad to be part of the Arlington BMW family! I highly recommend seeing Ahmed if you want a BMW!!

Great buying experience with Ahmed

I visited three different BMW dealerships, and finally choose to purchase my BMW 328i 2016 here from Ahmed. He is great and made me comfortable with his professional knowledge. He spent a lot of time to answer my questions and made me feel that I am at the right place to purchase my new car at great deal.

Great Buying Experience