BMW Gallery of Norwood

Happy customer..

Exceptional service...from drop off to pick up.. can't ask for better service than this... very accommodating to my schedule... excellent Service Advisor ..Stan Sooklal very professional .. and very knowledgeable...

Comfortable buying experience

Purchased a CPO 2011 328i xDrive with 29k on the engine from Ian. Ian was friendly, knowledgeable, and helpful through the whole experience. I would buy a BMW again from Ian, personally. I received water without asking, was offered coffee and pizza, and felt like I was having an informal conversation about cars with him rather than being sold a car. He made me feel confident about my purchase and included some auxiliary "stuff" (second key fob, for example) that the last dealership I purchased from refused to include.

Terrible follow through

Unfortunately, this company prides itself on horrendous follow through. After paying off a car early, I was owed a refund on GAP insurance which was sold by the dealership. After months of requesting it, I never heard anything. In fact, my emails were blatantly ignored. The GM responded when I reached out, but was quite rude. I then reached out to the Gallery Group which is the umbrella Corp under which this dealership sits. Although I finally received my refund, I was promised a call back which I never received and the management overseeing this dealership from Gallery Group is non responsive. It seems that the parent company has fomented a culture at this dealership that puts customers last and that is quite unfortunate.

Excellent Care and level of professionalism

I truly appreciate the level of professionalism and genuine concern displayed by my service advisor, Stan Sooklal. With Stan, I am always confident that my concerns will be addressed promptly and accordingly. He is very thorough and attentive to your needs. He gets the job done right. I would most certainly recommend Mr. Sooklal to a friend. He's understands the importance of service

Excellent Service Dept.

Service department was friendly, courteous and knowledgeable. From booking the appointment to having the car ready as promised was perfect. Highly recommend. Waiting area is top notch.

The best car-buying experience!

We could not have been happier with our experience. Mario was a pleasure to work with. I loved that never badgered us with calls and emails. He responded promptly and checked in with us at an appropriate frequency. We really appreciated his candor and forthrightness and the way he treated us. We also were very impressed with Alex, the BMW Genius. He was patient and thorough. This was easily the best car-buying experience we've ever had, and we will absolutely send all of our friends to Mario.

Great service

The whole crew was outstanding, particularly Peter Mavrogiannis. Really like what you guys do. I think I've found a home with your dealership.

BMW Galery of Norwood has First Class service!!!

Stan did an awesome job coordinating all the work (including a third party glass company), and ensuring everything was done right. He's very friendly and attentive. Also liked the Panera bagels in the liunge (nice touch). :)

Excellent service and car washed

Service done timely and the car washed. Also, that there is no charge for the visit enhances the reason to own a BMW.

Great service again

Dan is an excellent service rep and he's the reason why I keep coming back to BMW Gallery for service.

A really great customer service experience!

Teresa is a terrific service advisor. She should give classes on customer service, so all could learn from her. I'm always satisfied with my experiences at the BMW Gallery.

Exceptional service

From the moment I drop off my car is always a great experience. The guys in the service drive are always friendly, professional and thorough in checking in my BMW. My Service Advisor, Stan Sooklal, is the best. He is incredibly knowledgable in his expertise. He is professional, friendly and always follows through and cummicates with me from beginning to end of appointment. Have had other Advisors who are just the same. Always a great comfortable experience.

Great Customer Service, Nice Facilities

Peter Mavrogiannis was extremely helpful, friendly and really took the time to explain everything so I completely understood the work that needed to be performed on my car.

GOOD TEAM!

great service friendly attitude...GREAT TEAM EFFORT! Will be back when my BMW needs service...ask for STAN THE MAN he is very knowledgeable

great service. clean pleasant facility

Personnel service was courteous, pleasant. Atmosphere for waiting was comfortable and relaxing. Work was done in an acceptable time frame.

Quality service

Service advisor was very knowledgable and does a good job explaining what's wrong. The quality of the repairs was and has always been exceptional.

Friendly, efficient and great communication

I purchased my car from norwell gallery and always serviced my car there. There was a mix up when I booked this service. I showed up in Norwell and once they figured it out, told me that I was out of luck and needed to rebook. I called Norwood, explained situation and they told me that I could bring it in and they would have loaner for me. The experience in Norwood was completely different than what I was used to from Norwell. Friendly, efficient and well organized - I will be coming to Norwood for now on!

Great service, friendly people, clean facility

Everyone was very friendly and willing to help. Service was quick and while waiting it was in a nice surrounding. I had a great experience with BMW

legendary service

Perfect service, on time, polite & professional. Received a new dream loaner as well that was fun to drive. Could not have been a better experience

review

Peter, the service adviser, was excellent. The valets on the vehicle return crew were also great in helping me synch a new smart phone to my X-5.

Efficient service you can trust

i appreciate the ease with which I was able to make my service appointment. The service was quick and efficient. Everything was explained to me in advance and there are no surprises.

Great experience at BMW Gallery of Norwood!

Rob Picerno was great. He made our buying experience very quick and easy. Finance was also very efficient and quick. Dustin did a great job explaining the tech aspects of the vehicles.

Great Service

My experience has been and always great. Teresa Mullen provides unmistakably great details about what services that need to be performed on the my vehicle.

Wonderful Service

Professionalism courteous. Your comfort and ease of getting repairs done is of the utmost importance with this dealership .I appreciate Dan Macdonald and the service he afforded me. The staff is outstanding.

Excellent service, friendly, professional staff

I liked how I was treated. I was informed about what my service would be that day. People were very professional and friendly. My car was ready in a timely manner. It was cleaned and I was very satisfied with the work.

Great and fast service!

Very fast and efficient service thanks to the arrangements by the service advisor Dan Drinkwater. Cozy and comfortable waiting area.Thank you, again!

Great Service

Ability to drive a loaner car during the time my car was being attended to. Time efficiency of drop/off/repair. BMW staff were friendly, knowledgeable and courteous. Car was ready at time requested.

Excellent Customer Service

Our Service Advisor, Teresa Mullen continues to exceed our expectations at every turn. We sincerely appreciate her commitment to providing the very best assistance regardless of the circumstances.

customers are number 1

I really liked our client advisor, Eric Millar. Very professional, knowledgeable, extremely polite. All the people we dealt with at the dealership were so helpful and nice.

Anoter great experience

The service and facilities are always excellent. From the time I drive into the garage and am met by staff who inspect my car and start the paperwork, to Teresa Mullen, who is always on top of what needs to be done and keeps me informed, to the skilled service technicians who perform the work, all the way to the delivery of my car, washed and ready to go, the overall experience is very much appreciated.

Great Experience with welcoming staff

Experience buying the car was great. I was able to discuss pricing before I came in which is my preference. Salesperson, Mario, was very amicable and helpful. We made a deal quickly. Picking up the car and the walkthrough was also really a great experience. It is a very nice dealership. All staff friendly and welcoming and facility is clean and impressive.

Professional service

Very professional. Delivered quickly. Work done well. Quiet waiting area upstairs. The latter is very important because I was able to work quietly while waiting.

Exceeding Expectations !!

My service guy Dan Mcdonald makes all the differnce in the world. He always makes sure that he explains all the sevices that will be done and always takes the time to ask what my driving experience with my car has been and readily answers all my questions and concerns.

Battery Replacement appt, tech forgot to check oil

My battery was dead and Dan MacDonald got me a appointment the same day. Only issue was the oil was still low when I left

My Greatest Car Purchasing Experience

I entered the dealership "considering" a certified use car. I was able to drive many cars before my purchase with no pressure to quickly select one. Everyone at Norwood BMW Gallery treated me with professionalism and consideration. RJ Raposa (Client Advisor) and Steve Stein (General Manager and "Chief of Negotiations) were exemplary. It was an excellent BMW dealership customer experience. I ended up feeling like I was purchasing a car from people I could trust and actually wouldn't mind having as friends. My final purchase was a new 435 exactly the way I wanted it (color, options, price, etc.). The decision from used to new (at considerably more money) was all mine and I never felt any uncomfortable pressure from anyone in the dealership. Make no mistake, the people I worked with are in the business to sell cars but they seem to understand how to make that process comfortable and "civilized". The delivery of the car and the instruction I received from the BMW "Genius" have actually put me in a position that I know how to operate all the options. This purchase was a 5 star experience for me

Best Place To Buy A Car !

The salesman Eric Millar was extremely knowledgable about even the most minute detail of the car. He posses a confident personable and helpful approach which made me want to buy a car. I think it would be impossible to find a better salesman than Eric.

Service department is one of a kind! Exceptional treatment!

This review is for the service department only since I did not buy my car there. Very smooth process, helpful and accommodating staff and they walked me through all of the components of my warranty and even pulled up info about my BMW. Nice waiting area lounge with free bagels, coffee, juice etc. Very nice parts/store with all sorts of neat BMW gadgets. I can honestly say it was a pleasurable experience and I came away from it feeling good. I would definitely recommend the dealership and I would return here for service and possibly sales down the road.

excellent service at bmw gallery

Dan Mcdonald goes above and beyond to make sure im happy with the service bmw galleries of westwood norwood provide.His attention to detail stands above your competitors

Awesome service, friendly, knowledgeable staff.

Awesome service. Friendly, knowledgeable staff. Got me in and out with a loaner vehicle, putting a high value on my time.

World-class service, great experience

We were treated very well. We had minimal wait time and left in a loaner for the time our car was in the shop. When a mistake was made and our car wasn't ready yet, the service manager upgraded our loaner and we got to enjoy a great car for a few days. We trust all the work done by your service department.

Best Service!!!

Teresa Mullen is a rock star! I can TRUST her. She kept me informed. Walked me through every issue, and took every time to make sure it was corrected to my satisfaction.

Lease Trade of My BMW 535 to a New 535 with Daphne

My lease was up on my 2013 BMW 535. I was looking to lease another BMW or maybe an Audi. I went to the BMW Gallery Of Norwood and met my client advisor Daphne. The deal was sealed. She was the best! Her customer service was unparalleled. I have purchased many vehicles for both my business and personal use, and this was the best experience I have had in 20 years.

Excellent Service

Stan is an excellent service coordinator and took care of all of my needs...in fact he went above and beyond to make sure the car was safe. He also helped me with a brake problem.

Well organized service experience

Everything was very well coordinated. Immediately greeted upon arrival at the service area. At that point the keys were handed over & initial paperwork was complete in a couple of minutes. At the meeting with the service advisor, all service to be performed on the vehicle was discussed & explained in detail with time allotted to ask any questions. Upon leaving the service advisor's desk area, the loaner car was ready & waiting for the trip home with little to no down time. Very well organized operation.

Great service

I like the quick intake and working with Dan. He is reliable at getting things done when he says he will and is great about keeping me informed. Best service advisor I've worked with across 3 Boston BMW dealers

Quick and efficient service

Quick and efficient service. Customer area was comfortable and well stocked. Progress reports on a regular basis, I never felt that I was forgotten.

Well prepared

Everyone was prepared when I walked in and they called promptly to let me know when I could pick the car up.

Dealership of Norwood

This is the best dealership i worked with ever, they are a great people and very helpful.

Great Customer Service by Stan S.

Stan S. is one of the best Customer Advisors. It is comforting for customers to see familiar faces who provides exceptional service. He is very attentive, efficient and explains what to expect very well.

friendly and knowledgeable staff

i got the appointment on short notice and there was a loaner car available. when drop off car the employees are always nice and know what they are doing. peter was great in keeping me updated on the car. also i like the new text feature that lets you know when car ready.

The Best Car Buying Experience

From the Moment I walked in and was introduced to RJ Raposa (RJ) , the whole process of leasing our new Car was very Smooth. We were able to quickly find what we want and finalize the deal. We dint have to go too much of back and forth, The Facility is very Kid friendly. My Whole family enjoyed this process thoroughly. Brendan , the BMW Genius spent a lot of time going over the car in full detail. The Delivery was also an awesome experience. Thanks RJ and BMW Gallery !

Finance experience at BMW Gallery

I have sat down with countless people in finance after I have bought a new BMW from you guys....I am definitely in the double digits now. Moe was the nicest, most qualified, excellent finance people I have ever sat down with by a factor of 10.

Lease a car

Great sales person it was a good experience the sales person explained my options. She gave me a test drive. She explained all of the features

Great people, great buying experience

Everyone at the dealership with whom I met or worked made my buying and financing experience a pleasure. Beginning with the Receptionist up through my making financial arrangements with Jeff, all were competent, professional and very helpful. Mario, in particular, made this purchase the easiest and most comfortable of any I have ever made, and there have been many. He was always polite, attentive, personable and generous with his time as we worked together to configure a car with which I am now absolutely thrilled. He is an asset to your dealership.

Excellent service

Dan Drinkwater is the best. He is there to greet you by name when you arrive and takes care of everything. He even goes above and beyond whenever he can. Great guy.

Easy sales process , great service

Our sales person , Ian Cunningham was knowledgeable and very professional . I would return and refer friends to him.

Respect and a Fair Deal

I have used BMW Gallery of Norwood for service for years after moving to the neighborhood, but have only just bought a Certified Pre-Owned BMW from them. Their customer service was friendly with no hard sell. Our client advisor Daphne was easy to work with a very thorough making the purchase process a breeze. I would recommend her and BMW Gallery of Norwood and Daphne to anyone looking for a BMW.

Great service staff; clean and nice facility

I love the service here. It's improved tremendously in the past 7 years I have been a customer. My car is a little lower than most but the shop forman Lewis (sorry didn't catch last name) personally greeted me and explained how they were going to do the oil change on the alignment rack to not damage my car on a lift. The Al Sousa my service advisor and the entire staff worked quickly and informed me every 30 mins about eta. I couldn't be a more happy customer!

Excellent establishment

I like the professionalism I like the way they keep you updated on your vehicle and doing things and the progress

Fast, Efficient Service

it was a smooth process from the moment I was created at drop off till the pick up of my car. I appreciated another service rep checking me in so as to not have me waiting long.

Excellent, no waiting, great customer experience!

Immediate service & attention to get me in and out with a loaner car. Car was finished sooner than expected.

Annual Service

Seamless from arrival to Depature the entire team was excellent from the guys in the Bay to Stan my advisor.

Great, personalized service

1)Warm, friendly greeting from an advisor who recognized me, then addressed me by name before receiving any paperwork. 2) The respect for my time. I planned to wait but when they realized that the wait would be longer than anticipated a loaner vehicle was arranged.

The Gallery Group of Norwood

Stan is a consummate professional and always manages to make me feel very important to the dealership. He truly is a significant reason I will continue to look to the Gallery Group for my car needs now and in the future.

Great & fast service

Everyone was very nice and my adviser made sure my service was done exactly on time so I can be on my way !

Professional service

Very easy and professional. As first time user of the automated service setup, and online service schedule everything was top notch. Thank you to Stan, service adviser!

Prompt service.

I appreciated BMW Gallery's ability to respond immediately to my situation, to wit: a brake situation. The vehicle was brought in at 9:00 AM and ready at 3:15 PM. The employees were very pleasant and helpful throughout.

Honest & Trustworthy RJ Raposa

I live out of state and this is my first time purchase a car from Massachusetts. I was skeptical at first, but RJ made me feel comfortable from the beginning and throughout the sales process. All of our transactions were handled over the phone and by mails. I never met him and don't know what he looks like, but he came across as very sincere and his words are very honorable. He answered and returned my phone calls very promptly. If there's any problems or concerns, then he would go out of his ways to have it resolved. I would definitely recommend him for your next car if you are in the market even if he works at another dealer.

Great Job by the Service and receiving crew Guys!

The service was above and beyond my expectations...just came in for the state inspection... and it looks like the guys possibly put some electrical grease and screwed in one of my rear bulbs properly, its working now! they topped off the fluids in the car, and cleaned it!! on top of this there were free bagels and coffee... so my wife and I didn't have to run out to Dunkin Donuts immediately after. Don't get me wrong, these are all "little" things that don't cost that much; however, they go a LONG way with your customers! Keep up the good work.

Great service

The advisor named Al was extremely helpful and professional. He kept me updated with the status of the service. After getting my car back from replacing the spark plugs, brakes and rotors I found that it drove just like when I first bought it. And my car is 5 years old now.

Denise

It was my first time dealing with Rob Picerno and he was outstanding. Very patient with me and listened to what I was looking for in my vehicle. Dustin was excellent also. As a team they are excellent. Theresa Mullin was also instrumental in aiding in my decision process!

Review for Daphne S.

Daphne really went the extra mile to make sure we got the deal we wanted, I would highly recommend her to anyone doing business with BMW Galley of Norwood. Everyone there was courteous and attentive, without being pushy, a great experience overall.

R J Raposa and BMW Gallery, No Where Else

I have always owned and driven high performance cars but looking now for a car between a "sports car" and a 4 door sedan. A 2 door coupe with luxury and performance. Looked at other makes and my experience; Mercedes (presumptuous), Lexus (arrogant), and Audi (no selection). Never owned a BMW. I entered BMW gallery and asked for their brightest young sales person and was introduced to RJ Raposa (I have no idea what RJ is for). This young man is bright, understands his product, is engaging, "LISTENS", and while he follows the rules his BMW training has provided (all the typical sales probes and trial closes) I never felt pressured. Even when introduced to his General Manager Phillip Poinsatte the experience was professional, friendly and comfortable. I drove 2 cars that completely impressed me but were not exactly what I was looking for. Again, no pressure. I have left RJ with the requirements that I am looking for when I purchase another car. I left BMW Gallery knowing that the next car I purchase (as soon as RJ finds it, and I can wait) will 1 be a BMW, 2 be purchased from BMW Gallery in Norwood, and 3 be purchased from RJ Raposa. If you are looking for this type of luxury performance car and don't at least stop and spend an hour at BMW Gallery you are limiting your opportunity to find what you want. You can ask for RJ unless I am in the dealership.

BMW of Norwood, bravo.

Peter was very helpful and informative. He explained the work that was being done and set expectations for the repair timeline. The pizza in the showroom was a nice touch too. My kids especially like that.

Review for RJ Raposa

We had wonderful experience buying our car.RJ Raposa gave excellent advice to choose perfect car as per our requirements.

Excellent Experience at BMW Gallery with RJ Raposa

I just bought my first BMW and I couldn't be happier! The service throughout the entire car buying experience from start to finish was first class! If you're thinking about making a visit to the BMW Gallery of Norwood, I highly recommend going to RJ Raposa. RJ is super friendly, courteous, and incredibly knowledgable about the BMWs - being a car guy myself, it was refreshing to talk to someone who knew more than just the surface level details and was actually able to speak to the more advanced details, features, and mechanics of the car. I would highly recommend RJ and the BMW Gallery of Norwood to my family and friends, and anyone interested in a BMW!

Great service

Efficient, thorough, and enjoyable from start to finish. Daniel made sure I was able to pick up my son while my car was being worked on and quickly returned my vehicle as promised/scheduled.

Excellent Customer Service!

Best customer service, friendly, comfortable, and clean. I always feel confident my car is in good hands at Norwood. I've been to other BMW dealers closer to where I live and they can't hold a candle to Norwood.

BMW Genius

I learned a few things about my BMW X1 SUV and I had my questions answered. Cameron, BMW Genius, is very knowledgable, personable and a good teacher.

Dependable and honest dealership

BMW Gallery of Norwood saved the day by helping out with an expansion tank leak that had been diagnosed within days after the warranty. The service manager, service adviser, and parts manager all contributed in this effort and made the experience a very pleasurable one. The team made sure the end result was a happy customer. I would definitely recommend this dealership to my friends and continue to bring the family's vehicles here as well for service and vehicle purchases.

Service and quality that delivers!

Dan MacDonald is professional and courteous in each and every encounter. He takes the time to explain matters, and his experience and tenure make him pretty knowledgeable in his job. He communicates updates in a timely manner, and he doesn't make me feel pressured to act on repair recommendations. He gives sagely advice on prioritizing repairs. I take great comfort in knowing that Dan is on the job!

Great service, courteous staff

Able to schedule me for service on short notice, and service was completed on schedule. Service adviser Teresa Mullen was courteous and thorough. Car was delivered clean on the inside also. Thanks.

Wonderful car buying experience!

From the minute I was greeted by the receptionist to dealing with Mario Carosi, (sales) and through the finance meeting with Jeff and right up to the 'genius', Brandon, who showed me all about my new car- the experience was wonderful! No hassles-even sales manager checked in with us! Great and caring staff! Brandon even delivered tires (snow tires that had been on traded-in vehicle) to my home the next day.

Great Service! Great Dealership!

Fast, pleasant and efficient! Never a moment of time wasted. This is my second purchase and will buy again from Gallery Group BMW!

Great all around

Great on every level , our sales advisor (Rob p)greets us every time we come in for service ....nice touch !!!! Dan in service helped us out this time and like always , was a great experience

The Robert Picerno experience!!!! Class act!!!

The Robert Picerno experience!!! He's a class act manager who made my car buying expensive a perfect 10!! Robert is not the typical high pressure car salesman! It was like I was doing business with a great friend! The Gallery group should feel lucky to have him on their team!!!

Great Experience-Loved Our Client Adviser Daphne

First time in this dealership in about 20 years. Beautiful facility, great customer service and friendly. Our client adviser was Daphne Sarcia. Daphne was terrific. Asked good questions, really made us feel comfortable. We had our 5 year old daughter with us, not ideal, but Daphne handled it great. Probably more importantly to us, she paid attention to our daughter and showered her with kindness. We haven't bought a BMW yet, but when we do it will be from Daphne. KSG

Great Sales Service

We made our first trip to the Gallery and were greeted by RJ Raposa. At the conclusion of our fist visit we had purchased a 528. we were struck by RJ's sincerity. When we picked the car up a couple of days later he went the extra miles in getting everything sorted. He brought a big smile to our 5 year old granddaughter by presetting her with a BMW Teddy Bear! We will recommend the Gallery and RJ.

BMW gallery and RJ Raposa are the best!

My experience with BMW Gallery and RJ Raposa was exceptional. They gave me one of the most competitive prices for my trade-in in the area and found exactly the new car I was looking for. RJ coordinated multiple test drives for me to help me choose the car I wanted. Once I settled on my selection, the entire transaction was managed in a very professional manner by RJ with quick follow ups and presentation of different options. I also purchased some additional accessories for the new car and RJ was superb in coordinating the installation of these in the following few weeks. Would highly recommend RJ and this dealership for BMW purchases!

Great, competent service; clean, modern facility

Tersa Mullin handled everything with aplomb. BMW Gallery is fortunate to have this efficient, knowledgeable, and well qualified and extremely pleasant employee.

Review for Olivia Li

I just purchased my new 2016 BMW X5 from Olivia Li of BMW Gallery of Norwood. Olivia was extremely attentive to every detail, knowledge, follow-thru, and engagement. Although I had several offers from other dealerships I choose BMW Gallery of Norwood for my final purchase mainly because of level of trust, and commitment Olivia gave to ensure that I purchased exactly what I wanted in an vehicle at a fair price. The second day my friend purchased the same X5 from Olivia with my recommendation. I highly recommend the dealership and Olivia, She also speak Chinese Mandarin. Highly recommend to Chinese people. for any future purchases. BMW Gallery Of Norwood is exceptional, mainly because of dedicated members such as Olivia and their team.

Outstanding Dealership Experience

It was a very streamlined, easy experience from the moment entering the dealership to the car delivery process. My salesman Ian was absolutely outstanding and went above and beyond my expectations, both prior to and after delivery. The dealership itself was well maintained. The website was easy to use and showed detailed information versus other dealership websites.

great servie

Our sale person Olivia is very nice, thorough and patient. She really takes her time to show us the cars.

Fantastic Experience at BMW Gallery

Friendly knowledgeable staff. Rob Picerno is a true professional and very accommodating. The selection of cars was great and the process was smooth.

Great service, Clean facilities

Everything about the experience was great. Dan took very good care of my needs. Every one I had contact with was helpful and polite.

Excellent Service expeience from Peter Marogiannis

Peter Marogiannis did an excellent job to make sure I was taken care of and satisfied. He is the best. The shuttle driver at night shift was great as well. Called me and waited for me even my train was delayed. Very appreciated!

Best Customer Experience

It was easy to make an appointment, my issue was diagnosed promptly and everything was finished in a respectable window of time. Service representative (Dan) made me aware that some warranty items needed attention and that was also taken care of. All around, great experience.

Great Car Buying Experience

My car buying experience was EXCELLENT!!! Dustin was extremely knowledgeable about my new X5 and was able to guide me through the new features that the SAV had to offer. Rob was also a pleasure to work with! I will definitely work with Dustin and Rob again in the future, when it comes time to replace my SAV and/or buying a new car for my wife. Both Dustin and Rob provided outstanding customer service!

My first BMW !!!

Sales experience was direct and professional All of the staff at every level very polite Front desk receptionist extremely nice Manny impeccable The staff handling the final papers also excellent I apologize I do not recall his name My pick up staff at the genuis appointment Very positive Actually a female and 2 male staff truly made it special Wish I had written names down They truly are great at their jobs

Great service, horrible engineering

I was kept informed and everything was repaired as promised.I don't have any suggestions for improvement for the dealership or the repair work. However, I do question BMW engineering and am doubtful I'll purchase another. The fact that a short in the comfort access door handle caused computer warnings for the drivetrain, steering, restraint system, and others is ridiculous. This is not only an issue from expense standpoint, costing more time and money to find the issue, but also from a reliability standpoint. I thought I was unable to drive the vehicle and had to have it towed based on the warming. That was completely missed leading. I could've driven it forever without comfort access on one door handle. I was highly impressed with the engineering of my 2003 540 sport. I don't feel the same about my 2011 550 M sport.

Great Experience

everyone at the dealer is very nice and easy to work with no pressure at all Great place to buy a car

Great service and clean facility

I like the fact that you can drive into the building and from that point on you are taken care of professionally and know your car will be taken care of by trained technicians.

Great Service

I am always treated with courtesy and my advisor did a great job communicating with me during the repair process.

great service

dan macdonald was great he took care of all my bmw*s needs and had me back on the road quickly...thanks again dan

Always friendly and prompt service.

service was very good. My adviser was very friendly and I saved money by using my BMW card. The car came out clean and shining and that is a great plus in your company. The wait was comfortable and not long. I enjoyed a bagel and coffee in your waiting area.

Great Service

My Service Adviser Dan MacDonald does a great job with following up with you on any issue that you may have.

Service review

Peter was very responsive and provided updates on the service. He also followed up to ensure my service was satisfactory.

a sates vide customer

It was a very pleasant experience it was not all combative !their was give and take on both sides our sales Person Ian Cunningham did a good job.

great service

very friendly, communication was very good , kept me informed at all times . After taste was good - car was clean :)

Awesome Service Gallery BMW!!!

Great response time to my urgent need (engine light came back), scheduling, great loaner (428xi) and pickup. Basically everything went very well. Thanks to Dan Drinkwater who coordinated everything, and Dan MacDonald (manager) for an excellent service!!!

Great and fast services

Did an oil change and took care most of the problems as I stated when I dropped off the car. Unfortunately, the sunroof creaking couldn't be reproduced and fixed on my 2013 X3.

Great car buying experience with Adrian P.

This was our 9 th car from the BMW gallery and our sales person Adrian found the perfect car for my wife, that exceeded our expectations. The delivery of the car was on time and they answered all her questions at the time of the delivery. All of our expectations were met. We always recommend our friends who are looking for a BMW to go to the gallery and see Adrian.

Excellent service I've ever received

This was my first visit to service as BMW customer. Peter was so professional and friendly. He made me feel welcome and let me know about the refreshments and seating area. He made sure I understood what needed to be done to my car and asked if I needed anything else. I got everything I needed, and he went above and beyond. Peter is a wonderful asset to your service team. I will be sure to see him next time I get service. Makes me feel even better for choosing BMW.

Great srrvice

I had a flat tire & was able to be seen the same day. Dan was courteous and gave updates throut my stay.

Great service!

I called at 3pm on a Friday and was told they could fit me in at 4pm. WOW!!! Great service! Dan Drinkwater took me right in and explained the repair process and kept me up to date on the length of time for the repair. He reviewed my warranty coverage as well and made a great suggestion with regard to filling my tires with nitrogen to prevent the TPM from reacting with the change of temperatures. This is "THE BEST SERVICE DEPARTMENT"!!

Great Service

Everyone at the Gallery is warm and welcoming. There is free wi-fi that I can use while I wait for my car and so it doesn't feel like a burden to be away from my job. There are also complimentary beverages and snacks which is great when you're waiting for awhile. The waiting area is big, clean and open.

Great Service and Service Advisors

My adviser Teresa Mullen is the BEST!! She makes me look forward to bringing my car in so I can see her and catch up! I also love your loaner car program. It is so fun having a new BMW to drive for a few hours to run errands in. Makes life a little easier too.

BMW Galleria is the best

Courteous and knowledgeable professional. It is always consistently the best experience. I recommend them to you all for an exceptional car ownership experience.

RJ Raposa Review

If it were not for RJ I would have been now driving around in an Audi Q5. I had a deposit on the Q5 because I could not find the BMW that I wanted. RJ spent a week searching for the "right" one and found me the car I now am driving and love! There was a snag in getting the vehicle to the dealership that had nothing to do with RJ and he hung in there like a true professional making sure to keep me informed of what was happening and even came to pick me up on his day off - I live 90 minutes from the dealership and he had to pick me up at 7am. I would highly recommend RJ!

Great Customer Service

RJ Raposa was our salesperson. Affable, and I appreciated that he was an enthusiast. Very solicitous without being smarmy. Made the process go smoothly.

Great experiance

We got a 428x coupe shopped around got the best price at Norwood we had RJ Rapossa he was excellent no hi pressure knew everything about the car options etc. The whole transaction was flawless. Every thing they said they would do was done 100%

Great experience!

Great experience with Ian! He is very accommodating, patient and careful. The whole purchase process is fast, painless. I would definitely recommend Gallery as your go to BMW dealership.

Great and quick customer service!

I was promptly greeted and shown the vehicle I was looking for. The test drive went great and even decided to purchase the vehicle. Ian was prompt to address any questions or concerns I had.

Great Experience (again)!

I have been coming to this dealership for several years now, for both sales and service, having purchased a number of vehicles from them. As in the past my most recent experience was excellent. Alex Archer and his team, who I have dealt with for all of my purchases over the years, makes sure its a straightforward and pleasant experience throughout the process.

Great Experience

It's always hard going through the process of buying a new car but everyone at Norwood BMW made it as painless as possible. Micheal Yousif was very attentive and a pleasure to deal with through the entire transaction. Both managers (sales and finance) checked in with me a few different times on a different days to make sure everything was going ok. Even sales people walking by would ask if I wanted a water or ice tea as they were walking by. Very well run dealership !! Finished up the process with Tim Hall (BMW Genius) showing every feature my new X5 50i has to offer. He was incredibly informative and made sure I was following him through every step.Great experience through the entire process !! Would recommend Norwood BMW to everyone !

Thank you to Norwood BMW

Thank you Mario Caruso for helping my husband order the best car for me and helping keep it the biggest surprise I ever received! And thank you Tim Hall for showing me things on my BMW that are keeping me safe and providing me more fun than anyone could ever imagine! I was encouraged to stop by or call with any question I have, and I do just that. Tim has not only shown me new things at the dealership but has also made an appointment to stop by our home to answer any questions. But, I must say this car is user friendly, but it's nice to know I have a team behind me! Again thank you so much! Naomi

Best experience ever

Mario Caruso helped my husband order the best car for me as a surprise. Owning a BMW is an experience in itself! Tim Hall helped me learn all about the features that keep me safe and showing just how much fun this car can be! I have no problem going to Mario and Tim for any questions I might have, and they let me know that they are there for any help I may need! I feel part of a team!Thanks again!Naomi F

Disorganized, contacted by several salespeople

These people apparently don't know what cars are sold and still for sale. Was contacted by 3 different people at the dealership regarding a car I was interested in. After 2 days of communication and offers, I was told only Bob could negotiate and he'd be back Saturday and at which point he said the car had been sold.

Adrian is the best!

This was, hands down, the absolute best leasing experience I have had so far. Adrian was very pleasant, patient, and honest with me. He put forth an incredible effort to work with me and my budget. It got down to the point where the sales manager came out with the price tag of the car and showed us that he could literally not take any more money off of the payment because they were already losing so that I could have the car I wanted. I will definitely go back to Adrian for my next car. Anyone would be lucky to work with him.

Great Service

Bob Gunnarson is the BEST. He will work hard to get the buyer the EXACT vehicle at the best price.

Review for Bob

I am on my 4th vehicle from this dealership and all of them have been with Bob. I don't use any other salesman. His experience partnered with his knowledge always amazes me. I look forward to my next deal with him.

Best car buying experience ever!

My salesman Nelson provided excellent customer service, was very professional, and went above and beyond to make sure that I had a pleasant car buying experience. Bob, from client relations made the appointment for me to come in and expedited everything. I didn't waste time and everyone who I encountered from the receptionist to the lot people was friendly. Never felt pressured at any point and negotiating was smooth. The finance manager Jeffrey went over all my options and was very thorough. Tim, the delivery coordinator was the best and my M3 looked pristine. I've purchased vehicles from other dealers and would never consider going back again. However be assured that I'll only be doing business at BMW Gallery Norwood from now on! 5 stars.

Great Dealership, Friendly people, great prices

Great dealership. Got quotes from several other dealers and Norwood gave us the best deal on our 2015 X5 Luxury Line. We dealt with Mario and Phil the General Manager. Phil was friendly, helpful and fitted our needs in our vehicle. The facilities are beautiful and there are so many beautiful new BMW's in the showroom. There is also pre owned and new inventory upstairs. I recommend this dealership to anyone looking for a new/used BMW.

Excellent service experience

I am extremely impressed with the quality of service at this dealership!

taken care of

When I arrived, the 2011 BMW 5 series that I was there to look at had ben sold the previous day. Somewhat disappointed, I was immediately referred to Manny, one of the senior sales persons. Manny took me "under his wing" and showed me their entire used BMW inventory that would suit my needs. I found a 2012 528i with low mileage and certified; just what I was looking for. I was able to work out a suitable price and value for my trade-in. The car was ready at the time I was scheduled to pick it up with all minor issues that I requested resolved . Manny turned what could have been a negative experience into one that was entirely satisfactory. He even came in on his day off to make sure that I was satisfied with everything when I arrived to pick up the car. He also was very informative and instructive regarding the nuances of the car. He took the time to make sure that I was knowledgeable enough to drive out of their dealership with confidence. I've only had the car for 5 days, but so far, I absolutely love it. Thanks, Manny.

Smooth transaction. Worth the trip to Norwood.

I live on the Cape, but heard about a great salesperson up at the Norwood BMW when I was at a BBQ over the 4th of July weekend. My friend gave me his card and I called the guy for an appointment. Long story short, it was one of the better calls I've made - Jeff Stanford took all the pain out of the process. He really did a great job. I showed up at the dealership with two of my kids and he settled them both upstairs in their kids area while showing me the car. It was great! Bought us enough time to find the car I was looking for.

Great place to buy a car!

I drove two hours to get to this dealership because my friend from work told me about his salesperson and the deal he got. I called ahead and made an appointment with Jeff Stanford and my friend wasn't wrong. Jeff did a great job. Found the perfect car, got me a great price, and I drove home four hours later in my new car. Doesn't get better than that. I'll be sending all my friends to Jeff at BMW Gallery of Norwood.

Service people scratched navigation screen

Car was in for the 30K mile check. When I picked up the car, I noticed that the navigation screen had been scratched at the dealership. Car needs to be sent back to the dealer, which promised to replace the screen.

New BMW

This was my best buying experience ever, I even liked the salesman, he was very knowledgeable and helpful. The receiving of the vehicle was great , the spent a lot of time showing me the finer points of the car, and what it could do the whole experience was outstanding

Great dealership and even better salesperson.

Last week I stopped in to look at the new BMW 4 series and met with Jeff Stanford. I didn't know a lot about the car, but Jeff asked some great questions and helped me find the perfect car for me. The whole process was easy from start to finish. I love my BMW and give Jeff 5 stars. He really treats his customers like family.

Great Experience

This is the third car I have bought with Adrian. He is always helpful, friendly and very easy to work with. Unlike my experiences with other salesmen at other dealerships/brands, Adrian actually listens to what I am looking for and I feel no pressure. He has never tried to convince me I want a car just because he has it on the lot etc.! I suspect I will go to him again

My car buying experience at BMW Gallery of Norwood

This is the second car I have bought from Adrian. Three years ago he was the one to go to and he continues to be the one to go to. When I started talking to him about a new car, he was willing to work with me to on the car I wanted at the price I wanted. Adrian continually went out of his way to make the buying experience as easy as possible for me. On price - he worked with me and I ended up with a great deal. No one does it better than Adrian. I will always go to him for my car needs. Thanks Adrian!

Great car buying experience

I came to the BMW Gallery of Norwood thinking about trading in my 2006 Z4 for a BMW I could drive all year round. I loved my Z4, but had to put it in my husband's garage every winter for about 4 months because it was not a winter car. My salesman was Jeff Stanford and he was fantastic. He asked a lot of questions about what kind of car I wanted and he found me the perfect one. He was very knowledgable and wanted to make sure I could drive the car home that day, which I did. My husband was with me and he has been very sick and Jeff couldn't have been more kind and thoughtful in making sure my husband was doing ok. I work during the week and would of had a hard time bringing the new car back to have the extras done that we wanted done and Jeff arranged it so that I could come in on a Saturday and get everything done. I love my new 335 IX and Jeff made everything easy. He has called me several times since buying the car to make sure I was satisfied and loving my new car. Thank you for choosing Jeff to be my salesman. I would definitely do business with him again and I would recommend him to anyone I know looking for a BMW.

good car buying experience

I was looking for a new car to fit all my family and Jason Choquette was very helpful with determining the type of sub I should go with. Thanks for everything Jason.

BMW lease

I recently worked with Thomas Michalopoulos at the BMW dealership in Norwood. He was fantastic! Knowledgeable, helpful and conscientious. He was great at calling me regularly to keep me posted on the status of my new lease. I really appreciated his effort to go the extra mile. Hope to work with him again!

BMW purchase

I recently purchased a new BMW. I worked with Thomas Michalopoulos and had a terrific experience! He was knowledgeable, conscientious and very helpful. He made the leasing experience a great one!

Worst experience I have ever had

This dealer is rude, the final straw was business manager hitting on girlfriend in front of me. You would expect more from a high line dealer.

Associate Tom Michaelopolis was the best ever

My wife and I were looking around at purchasing a used BMW in the near future. We we're meet by Tom Michaelopolis (I think the spelling is wrong) and instantly felt comfortable with him. We were upfront with him from the beginning about not purchasing a car today and he did not make us feel any less important. He was informative, pleasant and professional. In all the years I've been buying cars, Tom has been the best sales person I've ever in countered. Thank you BMW for hiring someone who is not pushy, arrogant and only looking for a sale. When things clear up in our lives we will be back to Tom.

Great buying experience at BMW Gallery

I just purchased a used 2009 BMW 328i convertible and love it. Steven Serpa who helped me through the entire process. He was very attentive to my needs and what I was looking for. I end up with a good trade in value. I point out some scratches and paint chips, Steven was able to get all of them touched up and repaired. The car was delivered on time and was in a perfect showroom presentation when I drove it out of their dealership. This is the 2nd vehicle I purchased from BMW Gallery.

2014 BMW 535I- Lemon Car

The leased 2014 BMW 535 I - win # WBA5B3C5XED533365 -02/28/2014 , end up to be a lemon car-did not pass emission test , at the dealer service facility , with 420 miles on it . Now this car is listed a used car , with 232 miles on it .Usually , the car odometer goes up , and not down . What that means _ the dealer was changing ( roll back ) the car milage ??? it is an fair practice procedure BMW gallery is doing ???? also they were forcing us to get a new BMW , with less features , but for the same price paid for the first leased BMW - $ 1, 800 .00- difference between the first and second car , and also not allowing us to get an lease agreement . Now , we are paying the lease for the old car , and having and much cheaper car , whit a lot of undisclosed safety issues !!!! Nice job BMW Gallery !!!! The worst of the worst experience I had on my life. We own 2 Audi A 8L . Nissan cars , but never ever had such bad experience !!! The WORST OF THE WORST !!!!!!!

Outstanding Service

Great from the moment I walk in till the moment I walked out. I revived a bottle of water and was showed to the used car section and didn't have too wait long for them to have the car I wanted to test drive available to me. Great people great environment, everyone was professional and had a nice attitude.

Excellent service from Teresa Mullen

Teresa Mullen is a true professional. Our X5 was done on time and all work completed with no problems. Teresa made our service visit painless and free of any problems. Thank you Teresa for an excellent service experience!

We went to Dealer Rater to find a high rated sales person...

We went to Dealer Rater to find a high rated sales person at BMW Gallery in Norwood, MA. We found Jay Garant,contacted him and he informed me that he had been promoted and is no longer handling direct selling. After explaining to Jay that my wife (and I) do not enjoy the car buying experience he reassured me that he would have someone equally as professional contact me and that he would be in the back ground to ensure a low pressure buying experience. I found Jay to be very professional and pleasant to deal with and would recommend him. Soon after the call with Jay I received a call from Mario Carosi. Mario also reassured me that this would be a low pressure, pleasant experience. I set up an appointment with Mario for the next day and we meet with him. Both my wife and I found Mario to be very pleasant, knowledgeable and we're very happy with the experience. He is great!Here's where it started to go down hill. We are purchasing a new car for my wife and she wanted the new BMW 4 series convertible. Mario took us to look at one in their storage area and he walked us through all the features etc. That car was too high end for our needs so we discussed ordering one. He offered to let us drive a Coupe they had on the lot as it was very close to the one my wife would be ordering and we agreed. Mario brought the car to the front door and my wife sat in the drivers seat and I in the passenger seat. Mario then began to describe the features and while that process was going on a man walking by the front of the car turned and spit on the ground right on front of my wife and I and just kept walking. I asked Mario who that was and he told me it was Tom Murphy, their new car manager. We both said that was disgusting and went on the review of the 4 series. We test drove it and loved it. We returned and configured the car and Mario then took it to Tom Murphy who put a price on our trade that was $2,000.00 under KBB and informed Mario that he will not discount the 4 series convertible period due to this model being brand new. I told Mario had we known that we would have to pay full MSRP we never would have wasted his time. I apologized and he said that he would try to revisit the discount off MSRP the next day. As promised Mario called me the next morning and said that Tom Murphy decided to offer us an $800.00 discount but that's it, no more on the trade-in either.I thanked Mario for his time, great service and handling of our deal but that we would not over pay for a car under any circumstances, we just don't need a BMW that bad. We bought a new 2014 Audi the next day and had an excellent experience.If you are looking to purchase a BMW I would highly recommend Mario Carosi and Jay Garant but just ask if the BMW that you are looking to buy would be discounted before going to far.

I was recently looking for a used car, I was really...

I was recently looking for a used car, I was really trying to decide between a new Jeep or a Used BMW 330, Which I really likedI went into BMW of Norwood on three separate occasions, and unfortunately my experience lacked much to be desired.On all Three occasions I was greeted by a very nice young woman at their counter as you first walk in, But after that, I was on my own, not once did any salesman approach me or ask me if I needed assistance.I probably walked around for 2o mins each time, upstairs in their used car department and outside looking at the used cars on the lot.I was so insulted that I finally left, each time without a single person even saying Hello,Maybe I wasn't dressed to their specifications, or maybe they assumed I had no money, I have no idea.I am a professional, I own my own business, I dress accordingly.I did end up buying the new Jeep, and I'm very happy,If this is how BMW treats its customers, or if this is the image they wish to portray, Thank You,I want no part of it.as a side note, I called BMW of North America and told them of my experience, and they told me that each dealership is owned separately and they have no control over how they treat their customers.I can ssure you, that will be the last time I go there.

I was there to buy my first bmw I thought buying a...

I was there to buy my first bmw I thought buying a luxury car would have been a great experience! The salesman was not friendly and was walking around like he was at the gym. Roger would talk to me about his watch and his vacation and not about the bmw i was buying I didn't feel like i was buying a car never mind a luxury car. Other then price i would not recommend this dealer to anyone I would have paid 1000 to 2000 more for a luxury buying experience.

I give this dealer a COMPLETELY SATISFIED rating !!! I...

I give this dealer a COMPLETELY SATISFIED rating !!! I would say that if you are looking for a straight - forward and fast and friendly service BMW GALLERY OF NORWOOD is your dealer. After shopping at numerous dealers in the area , I felt right at home when I walked in. I set up an internet appointment with ANNA and she then introduced me to Renzo Otero , Rob Piccerno and Phil Driscoll. The rest , as they say is History. No less than 20 minutes after my Test drive I had agreed to numbers on a 2014 BMW X5. What was so important to me was the UNtypical process. There was zero of the " Let me go talk to my manager , back and fourth business". Simple and Straight Foreward would best describe Renzos' style.I knew what vehicle I wanted, He had it incoming,we agreed on a price and I will be driving it home when it arrives. Doesn't get any easier than that. If You are looking for a BMW and want a no hassle/pain free experience ask for RENZO OTERO - He , along with The BMW Norwood process is the reason I bought the vehicle. Thanks again Renzo Otero , Rob Piccerno and Phil Driscoll. I will see you guys for Service.

I had a terrible service experience on my 2011 550 with...

I had a terrible service experience on my 2011 550 with BMW Gallery Norwood last month (they fixed none of the specific items that I asked them to address). I have called, emailed, done a live web chat, etc. , but no one has ever called me back or followed up. I keep getting email survey requests from BMW Gallery asking how I liked my service, blah blah and I fill them out with candor, but nothing happens. I cannot tell you how frustrating it is and am ready to shift to another dealer. I have always wanted a BMW and love my 2011 550 xDrive (the first BMW I have owned), but the service experience has been terrible compared to my experiences with the other luxury brands I have owned (Cadillac, Lexus and Acura).

POOR CUSTOMER SERVICE I purchase my 3 series from my...

POOR CUSTOMER SERVICEI purchase my 3 series from my uncle who had purchased the vehicle new and had all service performed at BMW Gallery of Norwood. I called the dealership to ask for a code to program bluetooth that should have been provided at delivery. After 6 calls to service (during business hours) I was not successful in speaking to anyone. I then explained the problem to the receptionist who again transferred me to voicemail. When I tried to call back the receptionist wouldn't even speak and immediately transferred me to service voicemail. I left a message that was not returned. Two days later, after speaking with BMW Customer Relations I e-mailed the service manager. My e-mail went unanswered. I ended up having to tear my trunk apart in order to get the code they easily could have provided.POOR WORKMANSHIPA recall on the tail lights was performed on my 3 series at BMW Gallery of Norwood. The recall consisted of adding an additional ground wire to prevent arcing and burning of electrical connectors. The ground wire was added but the bulb carrier and electrical connectors were already so badly degraded by the defect that some of the pins are melted to 1/3 of their original size. This was ignored by the dealership, as were the dashboard warning lights that remained on after the recall was performed. EXTREMELY DISSATISFIEDAt this point I wouldn't let them touch my car even if they would return my calls.

Dishonest service team, manager and service rep!!!

Tookmy car in to get a new water pump, they quoted me one price and said labor was 4 hours, took them only 2 hours to replace but would not come down on labor. Also charge me 135 to look at car when computer told them the issue, they said they would remove this charge but when I went to pay, the charge was still there and they told me they could not remove it, so they are LIARS!! Oil change was quoted as 147.50, but they don't tell you they charge an additional 31 bucks for "environmental disposal", which should be in the quoted price!!!! They are absolutely the biggest scam artists and liars and people need to not use BMW gallery. I want to sue them in court for being liars and scammers. Stay away for this place at all costs!!!!

Worst service ever!!!

I bought my X6 here, serviced it here. They damaged it there. Tried to say they didn't, but, fixed their obvious damage. I went back there, to buy a new 3 series, why I don't know... They quoted me one price. Then didn't honor it the next day, Then they said they would. When I went back, they increased the price by $5000 and stated they didn't know how that price was ever quoted. I walked, only to have the sales person call with a slightly higher then the first quoted price, but they would have to remove the luxury add-ons! ARE YOU KIDDING ME..! Stay away, I've learned my lesson. They say you learn something new everyday, I did! Now I'm passing it onto you. Move on, and don't shop Norwood BMW, or any of the gallery dealerships (I can't imagine they are any different)!

I bought my X6 here, serviced it here. They damaged it...

I bought my X6 here, serviced it here. They damaged it there. Tried to say they didn't, but, fixed the obvious damage that occurred there. I went back there, to buy a new 3 series, why I don't know... They quoted me one price. When I went back, they increased the price by $5000 and stated they didn't know how that price was ever quoted. I walked, only to have the sales person call with a slightly higher then the first quoted price, but they would have to remove some of the luxury add-ons! ARE YOU KIDDING ME..! Stay away, I've learned my lesson. They say you learn something new everyday, I did! Now I'm passing it onto you. Move on, and don't shop Norwood BMW, or any of the gallery dealerships (I can't imagine they are any different)!

I have been a customer of BMW Gallery in Norwood for...

I have been a customer of BMW Gallery in Norwood for years, for their outstanding service department, and for the pleasure of buying cars from Adrian Pirvu in the sales department. Adrian is the lowest pressure, most helpful, most informative, and most accommodating car sales person I have ever worked with. I originally went in about a 12-18 months ago to look at the new 3-series that was redesigned in 2012, and Adrian showed me around the cars and was happy to answer all of my questions as best as he could. I was unsure about the 3-series, because it was longer than I would like. I kept visiting and asking questions though, and Adrian was always happy to help me out. Then the X1 came out, and I was fascinated. Adrian knows that I tend to find out everything possible about a car that I'm interested in, and as he puts it "I sell the car myself". He helped me schedule test drives on all the trims I was interested in, check out trims in inventory so I could experience the options and features in person, and he introduced me to Rob, one of the sales managers, who is also always nice to work with. I had made up my mind: I would get an X1. I also made up my mind about options, and reviewed them thoroughly with Adrian. Adrian and Rob reviewed all of my feature selections to make sure the car had everything I wanted. Adrian ordered the car and kept me informed at every step, and patiently answered all my requests for updates. When the car came, Adrian made time for me to come see it late at night, and I took delivery, well after he was supposed to go home. That, is outstanding service. As for price, Adrian got me a very good deal on the X1. I'm really happy with the price I paid for such a fantastic car, all after such an outstanding car buying experience.

Nice cars! Poor service

I looked at their online inventory and found the car I wanted to look at so I went ahead and scheduled an appointment to test drive the car. Arrived right at the scheduled time only to find no assistance from any of the employees there. Some were busy, some seem to be chatting around but they all walked past me and just looked at me without asking if I needed anything. 15 minutes past and I finally walked up to a car salesmen telling them I had an appointment. He told me to wait in the front and someone will get to me. 10 minutes later...same salesmen finally decided to see what I needed help with. I also overheard one of the salesmen tell a lady that if she doesn't have an appointment, she should probably come back another time after scheduling. Nice one guys, you just lost a sale there. After waiting for 30 minutes, I finally got to test drive the car. I pointed some things out about the car that doesn't seem right and the salesmen just disagreed, "No, I don't know what are you talking about". Then we started to negotiate the price. When asked for me to put in an offer I offered 4k less than the sticker price, which is a good starting point to start negotiating. They just laughed at my face. I also knew more about the car than the salesmen! I corrected him on a few things and he just mumbled under his breath. The salesmen talked to the manager and ended up giving me some change off only. That is like giving away a penny to a homeless person...why even bother. After some going back and forth, he brought out the Sales Manager (who was very nice) to talk to me. Ultimately, we could not agree on a price and I walked away so back to the search.

I just recently purchased a previously used BMW 128I...

I just recently purchased a previously used BMW 128I convertible and it was a very relaxed and pleasant experience from start to finish. Jay Garant greeted us with a big warm smile and made this an exciting and awesome experience, which car buying should be for all. Right? He personally oversaw body work that needed to be done to this vehicle and kept us informed daily of the progress. When we picked up the car it looked as though it had just rolled off the production line thanks to Jay's meticulous eye and for conveying our wants and needs to the body shop. Jay is a good communicator and went out of his way to accommodate our needs and wants. For a pleasant car buying experience at Gallery BMW please contact Jay Garant.

Jay Garrant is not your typical car salesman. He is...

Jay Garrant is not your typical car salesman. He is friendly,helpful, and informative. I started out knowing very little about the x3 and left knowing I couldn't live without one. I have owned the car for a little over three months and I couldn't be happier. I have already recommended this dealership which is not the closest to where I live, and when I get ready to buy another I will go back.

I have spoken to a rep from BMW of Norwood and feel...

I have spoken to a rep from BMW of Norwood and feel comfortable deleting my prior review...I believe they have now made an adequate attempt to resolve my issue.

Not sure Id buy CPO based on Kentucky buyer exper

after reading experience from Kentucky buyer, I am not sure I would buy a used car from this dealer, particularly given the time frame surrounding the issue and the fact that the issue remains unresolved. I am in the market for a CPO BMW and will likely seek other dealers for a car.

For many years Kim Lexner is helping me to service my...

For many years Kim Lexner is helping me to service my car. She is extremely friendly person and very knowledgable at the same time.During my last visit she helped to identify a problem that my car (2011 X3) had for quite some time. She facilitated repair and quickly found me a loaner car. I received my car back next day and am enjoying driving since. There is a reason I'm driving 10 miles from Chestnut Hill to BMW Gallery in Norwood for service, having another BMW shop in walking distance from my work place in Boston.I highly recommend Gallery and if you are lucky to have Kim as your adviser, then, I'm sure, that you will never look for any other place to service your BMW.

Needed 1 tire changed. Was told it would be 1.5 hours to...

Needed 1 tire changed. Was told it would be 1.5 hours to wait. Ended up waiting two hours, despite the fact we had an appointment. This is entirely too long to have waited. I don't expect the speediness of a pit crew, but please, I think for one tire 2 hours is a bit much. The excuse is "we're busy." Guess what, I'm busy too. Next time and next vehicle will be purchased and serviced elsewhere.

Its always an exceptional, no-hassle experience at this...

Its always an exceptional, no-hassle experience at this dealership. I question why I even considered going anywhere else. This is the 3rd car that I purchased from them having purchased 2 pre-owned cars in the past (from Alex Archer) and a new 2013 5 Series yesterday (from Ken Brien). I was offered a deal on a 2013 5 series at another dealer earlier in the week only to be told at the last minute that they don't actually have it and I would have to wait for the car which I thought I would be getting right away. I called Alex to see if they had a similar car and he had Ken Brien call me right back. We selected a car from their inventory in 5 min over the phone and agreed on price for a car that actually has more options - in a preferred color - for the same price as the other dealer. One hour later - after coming in for a test drive - I signed papers and took the car home later that afternoon (prepped, tank full, registered, delivered/ programmed and inspected). Save yourself time and trouble and try this dealer if you want an honest, friendly, no-hassle experience and an exceptional price. Ken Brien is the man to see if you are looking for a new BMW. And having had my other cars serviced there over the past few years I will offer the same recommendation for their exceptional service department.

Shopped around at several dealers for a new BMW, knew...

Shopped around at several dealers for a new BMW, knew exactly what I wanted for options and price point. Norwood got my business because of the sales associate I interacted with, Jay Garant. I've been buying cars for 20 years, and I've never had a better experience. He was courteous, knowledgeable, punctual, responsive, genuine and transparent. These are qualities you just don't find in car salesmen these days. Jay quickly assessed my needs, test drove a car with me, and configured a built to order car per my specs. Agreeing on a price was also straightforward, and accomplished by email and phone with minimal hassle. Norwood didn't have the absolute best price in the area, but was very close. Another dealer I won't name tried to undercut them at the last moment, but dealing with their salesman was much less pleasant and felt constantly like a hostile negotiation. With Jay, the process felt clean and friendly, with both sides understanding each other's constraints. That professional style has value for me, and earned my business.If you're in the market for a new BMW, I would highly recommend Jay and Norwood BMW for your next purchase or lease. I have no affiliation with them, and am actually a loyal Audi driver. This prejudice made Jay's job with me even harder, and the fact that I closed the deal with him speaks to his professionalism and interpersonal skill.

Very professional and a pleasure to deal with. Provided...

Very professional and a pleasure to deal with. Provided updates as the vehicle was being serviced. Highly recommed this dealership for both sales and service. Very knowledgeable staff all around. Thank you!

I bought my car at this dealership in 2006 and always...

I bought my car at this dealership in 2006 and always dealt with Stan or assigned service advisor. 6 years later I still deal with Stan. He is always approachable, sincere, honest and professional. When my car was in warranty and out of warranty Stan always makes sure his customers are satisfied. Stan will take your car for a ride if necessary to ensure he understood the problem. BMW Sudbury is closer to where I live but management at Gallery is far better than Sudbury. People like Stan makes BMW proud in a way that wants you to continue to buy BMW from Gallery Norwood.

Went to this dealer for an inspection sticker, should be...

Went to this dealer for an inspection sticker, should be simple enough right? while waiting I received a phone call advising me that I do not have a front license plate therefore I would fail the inspection. I advised her that the front plate is in the trunk. I did not have the time to install it because the vehicle was just purchased. She then told me that they can not install the plate because it does not have a front bracket. A 2011 5 series does not have a front plate bracket? So bmw manufactured this vehicle with a rear bracket but left out a front one. I think not.. This was a pitty way to extract $65.00 from me. this is what I was told would cost for a new bracket and installation of the bracket. She then told me that i could install it myself. At this point i went outside and noticed that the vehicle does have a front bracket.. wow this amazing. I took the screwdriver that came with the vehicle and installed it in about 2 minutes. She then tells me that they did not notice that the bracket was there. hmmm. At this time I paid for the sticker, went outside and took possession of my vehicle. I noticed that there was bird droppings on the hood and paperwork throne in the front seat. they never bothered to put the paperwork in the envelope and back in the glovebox where they found it. And no courtesy wash or vacuum, last time I was at a BMW dealership and a Nissan , I received a courtesy wash and drove away with no bird droppings. I left this dealership felling like I drive a Hyundai with two hundred thousand miles. I will not be visiting this dealership in the future. Dishonesty does not bode well with me.. I will take my business elsewhere . I guess courtesy does not exist here. O yea the greater was nice .

Every aspect of the dealership was superlative. Working...

Every aspect of the dealership was superlative. Working with Joe Shuman, Manny Menasha and Eric Brennan made the sale a wonderful experience. The entire team was professional, knowledgeable and friendly. The showroom is spotless and every attempt is made to insure that the customer is comfortable. When we picked the car up Joe Shuman spent over two hours going over every detail of the car. There is no reason to shop anywhere else!!

Adrian has been my go to guy for BMWs, whether I am...

Adrian has been my go to guy for BMWs, whether I am looking for used or new. He is patient, relaxed, and courteous. He is also very knowledgeable about the cars. He answers all of my questions and consistently goes above and beyond for me, whether it's finding out some detail or finding the right car for me to test drive or taking the time to scour inventory.The BMW Norwood Gallery is not close by to my home. They are 30-45 minutes from me, and are not the closest dealership, but my experiences there have always been so positive that they are my first choice for checking out which BMW I want to get next.Whenever I hear a friend say he/she is interested in BMWs, I recommend that they see Adrian. I know I'll be buying BMWs from Adrian for a long time.

Bad Experience

This dealership, for most of this transaction, has demonstrated a pattern of behavior that in my opinion is at best indicative of incompetence and at worst unethical. I live in Kentucky this dealer is located in Boston. I purchased the car and had it shipped to my address after discussing the condition of the car with the dealer via phone. The dealer stated that the car had gone their certified program, but was not a certified car because of its age (7 years old). I set up multiple conference calls with my bank in order to ensure everything was in order with the payment of the car. The following week my bank contacted me to ask if I still needed the auto loan, I arranged the previous week. Turns out the paperwork was not submitted from the dealer. It took several calls to resolve the issue. Shipping of the car did not go much better, with many excuses. The dealer told me the paperwork, to register the car, would be sent with the car. The car arrived with no paperwork and only one key. The car was also damaged during shipping.When the car arrived on the truck the battery was so weak, that it almost did not start the car, to drive it off the trailer. After being on the charger over night the battery was no better. The dealer did pay to have the battery replaced.The dealer could not figure out how to register the car in Kentucky. It took me calling the motor vehicle department to find out the details and then putting the dealer in contact with a representative from the motor vehicle department. Inspection of the car clearly showed that the car had many issues that you would expect a ertified programto have resolved. The brakes had new pads, but the rotors were all worn to the manufactures specified limit for wear. The use of a scanner to read the chassis fault codes through the OBD2 port, revealed 30+ faults. The probabilities are that, many of these faults were generated by the prolonged under voltage condition presented by the weak battery, and cleared. The heating and A/C system in the car did not work. The problem was resolved after finding wires unplugged in the back of the A/C control panel. I contacted the dealer about the car having only one key and they were uninterested in helping me obtain additional keys. So a key cost me $173.00 at my local dealer.The dealer stated that he car had a small ding in the right quarter panel that would be removed before the car shipped. The ding was still there when the car arrived. I asked the dealer about this and was told me the ding was collocated with a brace and could not be removed by paintless dent repair. The Dent Doctor in Louisville easily removed the ding and told me the brace made the removal, less difficult, than if there were no brace. The dealer did reimburse me for this expense.I submitted an estimate to repair the shipping damage. The dealer assured me the damage would be covered, but after stalling and delaying for 49 days the dealer, told me personally incur the expense of having the car repaired before he seeks reimbursement. This is still an open matter.This was the worst experiences I have had conducting business with a dealership. This process should have taken no more than about two weeks to conclude, given the added complexity of shipping the car, but instead is approaching the 3 month mark and still there is an open matter. I have been dealing mostly with the Used Car Manager, but have also been in contact with the General Manager, neither of which is able to or willing to resolve this final issue of repairing the shipping damage.

I'd been in the market for a 528i and was interested in a...

I'd been in the market for a 528i and was interested in a CPO car that BMW Gallery had in stock. I walked in unannounced and was greeted very promptly and introduced to Naeel, who was just great to work with. He was very knowledgeable and patient and we spent a couple of hours test driving and negotiating. At no time did I sense any game playing or anything less than sincere interest in getting a deal done. Naeel was as pleasant a guy to negotiate with as I can recall. I felt I got a very good deal, as I'd spent a couple of months doing research and talking to other BMW owners. When I went to pick up the car, Naeel had addressed some paint chips I'd noted on the car and had these repaired. He also thoroughly explained the car systems and has since then called me to make sure I was happy and everything was as it should be. I am really pleased with the experience here.

In general my dealings with this dealership over the past...

In general my dealings with this dealership over the past six years have been good with the exception of this last time. These are the issues regarding my last visit:1.Representative was in a rush and didnt take down all information related to the appointment.2.The car was brought in at 11:00am with the expectation that it would be done the same day. I make a call at 3:00PM to find out that the car hasnt been looked at and as it turned out the car was not looked at till the next day. 3.I made it clear to the representative that if the car was going to be kept overnight I would need to know before 5:00PM in order to make arrangements to get home. I was called after 5:30pm and notified that the car would be kept overnight. She indicates that she has no one there available to give me a ride home. I hang up on the representative and call back and ask to speak to a manager.4.The manager promises to send a car to pick me up. I wait two hours and NO CAR. I call back and no record of a car being sent. Another manager offers to pick me up himself and I tell him Id rather take the long cab ride home.5.I call the dealer the next morning and the representative is asking me questions that I answered during our initial meeting. The car had actually not been looked at yet.6.I pick up the car after at 4pm and while on the highway heading home my check engine light comes on and the car starts shaking. I call the representative back very upset and she puts me through to her manager who offers to have the car diagnosed for free. I decline the offer. 7.I get home and check under the hood and there are parts that were loose and never clamped in and one piece that couldnt be clamped in because the clamp was broken.8.I know this happened at the dealer because I had been looked under the hood a few days before since I had just gotten an oil leak fixed.At this point I cant say that they caused the check engine light issue but kind of strange that it wasnt picked up during their diagnosis and that it came up right after leaving their facility. It turned out to be a spark plug and an ignition coil that needed replacing.

We had a very positive experience when buying the car. ...

We had a very positive experience when buying the car. Tom Rivers, although he clearly wanted to sell the car, he very gently informed me of all the benefits and attributes of the car. I felt no pressure but rather thought the car sold itself. I had driven Volvo's for over 25 years and was very brand loyal. I, in turn, hope and anticipate a long relationship with my BMW and the dealership. I could foresee recommending other family members to Tom Rivers and the dealership.

I first came to BMW when I still in college and from my...

I first came to BMW when I still in college and from my first lease to my most recent purchase today (7 years later), Peter Fard has always been my adviser and I would not have it any other way. Not only is he good at his job, he is great. No matter who you are or what you are looking for, Peter always goes above and beyond to get you what you want. I have never left BMW Norwood disappointed in the slightest. It is BMW Norwood's customer service that has fueled my continuous return and they have a lifelong customer because of it.

Working with Tom was pleasant. When I first walked into...

Working with Tom was pleasant. When I first walked into the dealership it was like I wasn't even there. No one bothered to ask if I needed assistance. Then I saw Tom who was on a day off, took the time to answer my questions. It took about 3 weeks to agree on the numbers for the vehicle. I feel like the sales manager was being a little tight. Overall Tom is a good guy

Tom was a wonderful to work with. He was knowledgeable,...

Tom was a wonderful to work with. He was knowledgeable, friendly, and very professional. In the future, I'll only do business with BMW Gallery and with Tom! Peter H.Boston, Ma.

I WENT TO LOOK FOR A BMW CONVERTIBLE AND AS I WAS LOOKING...

I WENT TO LOOK FOR A BMW CONVERTIBLE AND AS I WAS LOOKING AROUND I CAME A CROSS TOM AND HE SHOWED EXACTLY WHAT I WAS LOOKING FOR AND IN MY PRICE RANGE.TOM ANSWERED ALL OF MY QUESTIONS THAT I HAD AND HANDLED ALL OF THE PAPER WORK,INFACT I BROUGHT A FRIEND DOWN TO NORWOOD TO LOOK AT A CONVERTIBLE AND INTRODUCED HIM TO TOM AND HE (TOM) HELPED MY FRIEND ALSO PURCHASE A CAR.

Tom was very helpful to my husband and I. We reviewed...