BMW Fresno

Excellent buying process, 5 stars!

On 04/23/2016 I contacted my Client Advisor Hosep Sargisyan and Radford about a new M4. These guys are amazing, professional and attentive to my needs. Purchasing my dream car became a reality with their help. Very knowledgable and easy to deal with. Hosep and Radford took their time to walk me through my purchase. As a returning customer, its always great to do business with them. I will advise and encourage any future buyers to contact them. Facility is great and clean. Their customer service is top notch. A return customer in the future.

Aimed To Please

Having an older model BMW (1994) most people do not take their cars to the dealer for oil changes. However I felt the cost including a 24 point inspection was worth the price. During this inspection they found a oil leak, which had been going on for years, covering the underside of the car preventing further inspection. I authorized them to clean the oil from the valve cover area and the underside as well. The inspection was completed and 2 more problems were discovered. A couple of my concerns were taken care of gratis, which I appreciated. When the car was returned to us it was running rough, not smooth like when it was brought in. Turned out some of the cleaner used to clean the valve cover seeped to the coils under the valve cover. Matthew Giraldes, the Bmw technician, promptly diagnosed and fixed the problem and the car runs smooth again. Our service adviser David Le did very well keeping us informed all the way through the repairs.

Excellent car-buying experience

I never in a million years would have thought I'd be writing a review like this. First, I'm not a review writer, in general; second, I have never really had a positive experience at any car dealership. Hailey Fryer, Sean Wilson and Jeff Kearcher could not have made me feel any more comfortable. The car-buying experience, the follow up after the purchase and the service I've received have definitely made me want to continue doing business with BMW Fresno!

Great Service

Vince went out of his way to address my air conditioning issues at a great price. He is wonderful and treats me with great respect.

Great Sales Team

I felt very welcomed and had a great experience. I highly recommend this dealer and will be returning for a future purchase.

Wonderful first experience at BMW Fresno.

I'm new to the Fresno area and recently took my BMW 328i to BMW Fresno for routine maintenance and to have them look at small issue I was having with my navigation system. I was really impressed with how thorough my service advisor was when explaining what was wrong with my navigation. The whole process from when I scheduled the appointment to when I picked it up went very smoothly. My service advisor even took time to show me how to use some of the features on my car that I was not yet familiar with. I'm glad to know that there is a dealership here that is trustworthy and that really cares about their customers. Highly recommended!!!

Service on my BMW X5

I dropped by BMW Fresno 2 weeks ago around 2:30 pm - my back passenger door would not release/open and the door handle was displaced and would not go into its placement, it was unlocked. I had to make an appointment - 5 business days later at 9:30 am -- at 3:45 pm I was called and told the door handle was broken and NO parts were available. Parts could be ordered, but to be safe and to know the parts had arrived, i should consider a 3 day wait. I make yet another appointment 3 business days later. I was told I had to pay a 'diagnostic fee' - Really the door handle was out of place on the door - it would not open - the lock and unlock button worked ---- most disappointing that a 'top brand' car dealership would try to charge a 'diagnostic fee' for such an obvious repair and NOT have parts knowing that I had an appointment.

The service is outstanding!

I think I will always drive a BMW (I am currently on my second from BMW Fresno).Not only do I love my car, but I love the service. Vince is my go-to guy. He works with my schedule and my need for transportation. He doesn't make fun of me when I think my AC is malfunctioning because I didn't remember the slide wheel from red to blue for summer!! He keeps my car running as it should, after all it is an incredible driving machine, and looking top notch!!!

Excellent Customer Service

When I take my vehicle in for service, I always feel welcome from the moment I drive up to the moment I leave with my vehicle. Vince listens to any concerns I have beyond the regular service and lets me know what they find. Once it was making a noise that couldn't be replicated at the dealership and he told me to come by anytime when it is making the noise, finally that moment happened, then the noise was heard and the service department was able to find and take care of the problem.

Service Advisor

Our Service Advisor was right on target for the repairs needed and also the total amount we would owe. Our car was promised to be ready on the following Monday and we received a call the Friday before that our car was ready. We appreciated his professionalism and the manner in which we were advised on the care of our car. I told Sergio I wanted to keep my care at least another year and it was to touching and refreshing when he told me my BMW was still in good condition (for the years I had it) and assured me I could still keep it for at least another year for better. When I asked when was a good time to purchase a new automobile, he did say the end of the year is always the best time, but there was no sales push (I liked that). We really did like this gentleman and also, he was quite neat in his appearance, that really shows respect for a client.

cheated out of diagnostic and unprofessional

I paid for something that I believe was not given fair amount of time to assess the concern I had with my car. After having possession of my car for a day and a half because BMW overbooked, service was not able to detect the issue and requested more time and additional 600 to take the engine apart to locate the issue....not fix but to just find the problem, whereas I took it to CarMax services and within 2 hours of my appointment a diagnosis was determine WITHOUT taking car apart! Minded BMW needs a crash course in customer service as I never once got a courtesy update call on my car to say "hey we haven't forgotten about you and thank you for your patience" I was the one who called everything time, never got a status call as promised. Very unhappy with the service. It is my first and last time taking it there. Ladies, be careful, this was one way I felt they think they can dig into my pocket books.

Incredible experience, great team to work with

My family is on our annual vacation and while in Fresno we stopped at BMW of Fresno and met some really professional people who helped us out with the purchase of a new BMW. Our sales person, Deo Parilla, was outstanding in his politeness and he listened to everything we wanted. He is a very nice young man. While we were out looking at different cars, we met the General Manager, Tom Diefendorf. Tom asked out and introduced himself and offered more help than Deo was already providing. We had been to many dealerships and this was the first time EVER that we met the General Manager, as well as him supporting his sales person and U.S. Personally. Tom Diefendorf obviously leads by example, and it shows in everyone we met. To make a long story short, we traded in our Lexus and drive away in a new BMW. My family loves the new car as well as the team at BMW of Fresno. Thank you Deo Parilla & Tom Diefendorf!!

Gteat experience

My family is on a summer vacation traveling through Fresno. We were looking at upgrading our Lexus with. a BMW so we visited BMW Fresno. We were greeted by a very nice young man by the name of Deo Parilla. He was very knowledgeable and vey helpful. While walking through their new cars we were fortunate to meet the General Manager, Tom Diefendorf, who was also very nice. This was the first time at any dealership where we actually met the General Manager. Obviously they have a great team, because they all work well together. Between Deo and Tom Difendorf, we were able to find the right BMW which we are very, very happy with. I would recommend this dealership and these people to anyone.

My Experience With Q

I've given BMW of Fresno a superb review because they were very fair and treated me like a friend instead of a client. Q asked me what music I listened to and when I answered "Bon Jovi" he set the right mood for signing documents to my new baby! Before my husband and I got to this point, Q kept in touch via text giving us updates and options. He knew what we were looking for and he delivered! Awesome experience with Q!

Satisfied costumer

Bmw of Fresno is awesome, their service department is really professional and efficient. They delivered my car when it was promised, and plus they leave it spotless.

Was just looking But!

Salesman named Que was personable and helpful in showing me the car I was interested in, but was just looking at the moment. To make a long story short, I ended up purchasing the 2008 Lexus E 350 advertised on the internet and showed to me by Que. No pressure or games played as far as I could see. Thanks Que!

Best exp ever

My sales guy was this guy Q he was so awesome and helpful. He made me feel very comfortable and was full of useful informati. Not to mention how fast the whole process was. I was very happy with my purchase.

Ruben Valdez took care of us!

Logistics are the biggest chalenge of being a working mom. Getting kids to and from school, and myself to and from work are hard enough, but when the car needs service, it's a big deal. Ruben knew me and my situation and totally took care of us. I know he will take care of you too!

Great customer service

Always a friendly group of people.They always go above and beyond. There is no other place I'd rather go to service my ultimate driving machine!

Buying my first BMW

Went over to BMW Fresno for the firsr time ever; was instantly greeted with a smile by Hailey Fryer. She was personable, very knowledgable and knew how to answer most of my questions. I purchased the x3 and couldn't be happier about it! I will definitley be back there and will reommend Miss Hailey.

Not worth

It was hard to contact them. and they increased $1000 right before I arrived. I gave up to buy a car this dealership.

Vince Cruz is the best. My service is always completed...

Vince Cruz is the best. My service is always completed on time and completed correctly the first time. Always have friendly employees and easy to have an appointment at my time.Transportation is always provided.

I wasn't expecting to buy a BMW but decided to test...

I wasn't expecting to buy a BMW but decided to test drive one anyway, and I just fell in love with the x3. It was the perfect downsize from my full size SUV and I love the great gas mileage I'm getting! This was my first luxury car buying experience, and Ray at BMW Fresno made it really easy.

***NOT TRUSTWORTHY***

Took my car in for a oil change. Dropped it off at 7:00 am. Got a call at 4:15. Was told I needed a new radiator 1,200. I was aware there was a leak somewhere but didn't expect to be told its unsafe to drive. Asked if the oil had been changed, they said no. So they had my car for 91\2 hours and still no oil change. I told him don't do anything, I want a second opinion, I'm coming to get it. A friend recommended Bailey European on Blackstone and spruce. Found out there was nothing wrong with my radiator, it was a leak from a small hose!!!!!! And they told me I didn't need an oil change for another 7,000 miles!!!!!!!!!!! Hmmmmmm...... wonder if BMW takes advantage of all women???? Really left a bad taste in my mouth!

Great Service

We worked with George Stanley to resolve a repair issue with our BMW. We were very pleased with the outstanding service we received from Mr. Stanley. We highly recommend BMW Fresno!

Recently, we had an issue with our BMW that at first was...

Recently, we had an issue with our BMW that at first was not resolved. George Stanley, General Manager, stepped in to solve the problem. Mr. Stanley is genuinely committed to customer service and building relationships with customers. He is extremely caring and committed to quality service and to ensuring customers have an excellent, highly satisfying experience with BMW Fresno. Although Mr. Stanley is the general manager, he works with customers directly to ensure the BMW Fresno is a 'go-to' BMW sales and service center. We highly recommend BMW Fresno to anyone looking to service, or purchase, a BMW. We were pleased with our experience at the dealership, and have complete confidence in Mr. Stanley and his committed vision of customer satisfaction.

At first my experiece was pretty good when it came to...

At first my experiece was pretty good when it came to being greeted and showing me the new cars. Salesperson was knowledgeable and test drive went well. Once I decided BMW was what I wanted it came down to price. They were very firm with price and hardly wanted to discount. The discount they offered was like a slap in the face. I later called Visalia BMW and a few in LA and they immediately gave me a much better price. I took my business elsewhere Once negotiations started at Fresno they seemed rude. I recommened everyone to shop around for a better price which you will get.

EFFICIENT AND HONEST, that's how I'd describe the...

EFFICIENT AND HONEST, that's how I'd describe the treatment I received at Fresno BMW. I live in the Orange County area and I drove 221 miles to buy the car I wanted, a 2014 Z4. As soon as I got to the dealer floor I was greeted by Hovsep, whom Was the Client Advisor I had been in contact with via email and phone. I had a trade in vehicle that I described as working perfectly. However, the day of the purchase the moonroof didn't work, I thought that detail might affect the trade in price we had previously agreed on, IT DIDN'T. Compared to my other experiences purchasing cars from Mercedes Benz and BMW this one was fast and smooth, no gimmies, no hidden or undisclosed charges nor offers to buy extra warranty or anything, thnks Rob from finance department. After the purchase was done and over, Hovsep, in a very diligent way showed me and guide me through all the features in my new Z4. Thanks Hovsep for all your time and help. Top down, loved the ride back home.

Our purchase of our new X-1 could not have been more...

Our purchase of our new X-1 could not have been more pleasant! Having bought Lexus and Audi before , we expected quality service, but Hovsep far exceeded our expectations. His knowledge of the product and clear, informative presentation made our decision on what brand of vehicle to purchase very easy and comfortable. Couldn't be happier! Sandy and Lagelle Jeter

This is the best car buying experience I've ever had....

This is the best car buying experience I've ever had. It took 45 minutes from the time we entered the dealership until the time I was driving out of the car lot with my new BMW. Scott went out of his way to make the deal happen. I talked to him on the phone before even setting foot in the dealership. I told him want car I was looking for, he told me the inventory he had on the lot; and I told him the price I am willing to pay. After a few days he called me on the phone and said we have a deal and that he convinced his boss to give me the car at my asking price. I have looked everywhere for the price of my car and nobody beats the price that I got from BMW of Fresno. The financing person was also quick and painless. No BS straight business. No selling of options - just straight business and we were out of there driving our new BMW. I will for sure tell my friends about SCOTT and the dealership. I am coming back in 3 years for another BMW and rest assured that I will look for SCOTT!!!

Great service

I purchased a used 530i from Weber this last week. The sales process was done 95% over the phone/ text/ and email. I arrived at the dealership, took the car for a test drive, and processed the paperwork. The price was noted as a good deal on another web site and the financing went exactly as negotiated. This was the simplest, most friendly, and comfortable auto transaction that I have ever made. Weber was a great dealer with outstanding customer service. My next car will come from them if I have anything to say about it...

Internet sales

We purchased a used 2010 Audi from WeberBMW. Our original plan was to put down a deposit, fly over and see the car. We live about 700 mi away (Salt Lake) and this didn't work out. We ended up purchasing the car over the internet and having it delivered. We would not have done it this way without trusting the dealer and Weber didn't let us down. The salesman explained the process and everything went smoothly. We had the car in about 1 1/2 weeks and it was exactly as expected. There was a huge amount of trust in purchasing a car sight unseen over the internet and Weber was the type of dealer we did trust.

service

Excellent service--great people. John DeOrona has been very professional