Bluebonnet Chrysler Dodge RAM

Simply Outstanding!

Just want to give out a shout out to Kevin and Dave who helped us purchase a Town and Country this weekend. It was great experience and we love the van. I would definitely recommend this dealer to anyone!Thanks!Mike and Sylvia S.

Where's my $700.00 cash that was miss placed.

Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arriving, I spoke with Jose and told him I did not want to buy rental. He SOLD me not only a rental but a pre-cert. ford fiesta, vin. 3FADP4EJ2DM215779, 2013 model. I thought being a female that something's had changed about our treatment in places like this. I found out, it was no different.I bought the car since I had a standard for 17 years and my body just couldn't handle the shifting anymore. I informed Jose that I was using my car and $700.00 IN CASH as down payment on my car and that I forgot my title and would bring that on Saturday.Long story short, went into finance to start paperwork and the cash was in a bank envelope and placed it on the guys desk. Paid another $92.00 and some change to bring it down to $9,500.00 even. On the way home I noticed there was a problem with the engine as if the car wanted to die. Went back the following Wed. 2-24-16 for Jose to check it out. I had received a call from Jose about the $700.00 in cash. Informed him of what I did and the guy picked up all the paperwork and put it in an envelope.When we met with the main manger, the finance guy and Jose Soria, the finance guy said that I was going to bring the money in that Sat. with the title. Why would I take $700.00 IN CASH HOME, to bring it back????? REALLY? So, buy the head manger, I was told to go home a look in nocks and cranes or between the wall and bed to see if that's were it fell. I told him how could it have fallen at home, when I sat out in the parking lot counting the money. In the mean time, the finance guy didn't talk---HE started --BY YELLING---"YOUR A LIAR!!!!" Very professional dude. Sad thing is, there were FIVE guys standing outside the door listening to all this and the sad thing----- an OLDER LADY who was a CUSTOMER standing there hearing all this. What a SHAME. No many ever found, took me over a week and a half to get my car back, Jose Soria said they sold it, I told him it was against the law to sell a car without the title he said they could. I still have my contract that states I paid the $700.00, the trade in and the $92.00 and change that both ME and the FIANCE GUY SIGNED.To this date, I still don't have the $700.00 that was missed placed, they wanted me to give them another $700.00 or have it placed on my payment and during this WHOLE time, where is my CAR. AS stated, I finally got that back, still waiting for the $700.00. I will be seeking legal counsel in this matter to try and get the $700.00 in cash back that was misplaced. Good NEWS: I forgot to place a stamp on the envelope, so I THANK God, I got the title back. So bye- bye to part of that money that was my income tax check. Now I own a NISSIAN 2016, a Nissan as I wanted at first, couldn't put the $700.00 cash down like I would have like to since they STILL haven't found it, BUT NISSIANS RULE. As for the 2013 PRE.-CERT ford fiesta good and ready to go??? Yeah, it stood up to the FORD name. I was almost a FOUND ON ROAD DEAD when it almost staled on me going home from work in Austin.

great dealership

I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pressure, just a great experience. Jacob Campbell was the Finance Manager who helped me negotiate a lower interest rate on my loan, and was very patient with all my questions. I left the dealership happy with the deal and the car. Great job guys, thank you.

Amazing

They helped us so much and it worked out so well! We loved them it's great I love my new car and I'm so happy thank you dodge!

Awesome Treatment

I drove 14 hours to San Antonio for a different truck that was grossly misrepresented. On my way home feeling completely disappointed we found a couple trucks on bb's website. When I arrived at the dealership "Big Al" took me to the vehicles and was incredible! The next morning I drove home in our 2013 F350. The service at their used lot is excellent and I will drive the 14 hours to work with them again!

Well to start off, the initial sale was moderate to say...

Well to start off, the initial sale was moderate to say the least. The sales rep knew little to nothing about the car itself (despite claiming his daughter owned one) and when I would point things out (small crack in the windshield, sunroof didn't close properly but it opened fine, didn't know how to shift out of manu-matic) he would just chuckle and shrug them off. I should have said no deal right there. Despite my gut I went ahead with the sale and during said sale I presented my financing to which they replied let me see if I can do better, another thing I should have said don't waste your time with. The next few weeks i got letters from 6 different credit agencies stating they had inquired my credit to see about financing. THANKS FOR THAT GUYS! After I got the car home I was happy. On the 4th day after the sale I went out to my car to go to a lunch meeting I had. Lo and behold my car would not start. This was on sunday. I called them FIRST THING 8am monday morning and the secretary said "oh everyone is in a meeting I'll have them call you back" So I gave her my number and expected a call within the hour. 9:30 rolls around I give em another call. Everyone was no longer in a meeting and now they just decided to not call me back. So I talked to greg and told him the issue to which he replied let me talk to the sales manager. 11am I havent heard anything back so I called them and long story short he kept asking "did I buy any extended warranty on it" There is no way in hell anyone should need a warranty to cover something 4 days after the sales date. I don't care what you call it that is 100% bad business. Just asking is downright insulting. So after kindly telling greg that he was going to have the car towed and fixed and with much "hand holding" (calling and checking up and basically having to do his job for him) the car was picked up (tuesday) and off to the shop. At this point its out of my hands all i can do is wait for an update. which came the next day. "Good news we got your car running again!" to which my response was "What was wrong with it." Gregs response was "Well we opened it up and nothing looked wrong so we just closed it back up and tried starting it a little later and it just started up. It seemed to be because the wheels were turned." I was baffeled but just wanted to get my car back and not have to deal with these guys again.fast forward 8 weeks.9/14/2013:1400: left for work as usual, got to work and parked in one of the usual spots with wheels straight. 1830 I went downstairs to go to dinner, at which point I put the key in the ignition and the car wont start. Same symptoms as last time. everything works but the windows and the car wont start. being that it was late in the day i did not think they would be open so I had to wait till monday, which meant not only did i have to find a ride home I also was stranded all day sunday. Monday morning I called and talked to greg and let him know this was happening again. he again brought up the warranty thing to which i replied "I didn't think i was going to need a warranty within the first 90 days of having the car, that seems very unresonable" I understand at a certain point what happens to the vehicle is my responsibility but being that this is the exact same issue and they didnt fix anything last time they should be more willing to help. needless to say I continued my hand holding that I had to do last time. called during my dinner break at around 1800 again with no response.9/17/2013:Called all morning for Greg on his cell and through the office. Finally at around Noon I got a hold of him and he had the gall to tell me "I didn't call you back because I didn't have any news" At which point i filed a BBBcomplaint and left multiple voicemails on the Manager's voicemail, Brett Westbrook.DO NOT BUY A USED CAR FROM THESE CROOKS.

Best new car buying experience ever!

Just want to give a shout out and big thanks to those that helped me at bluebonnet dodge.I knew what I was looking for "a scat pack challenger with shaker package. I saw one on line at your dealership 3 hours away but no one here even had one on order. I connected with Tom Allen in sales and he took me step by step through the process staying in touch along the way. He was very helpful and no pressure. I would recommend Tom and Bluebonnet dodge to anyone looking to purchase a new vehicle. It cant go without saying Michelle Voss in finance is the one that made it all happen and closed the deal she worked hard to get me a great interest rate and a payment I was happy with (finance is the hardest part in buying a new car for me many just don't seem to care) With Michelle she worked hard for ME and just gave me a good feeling about the whole experience.I drove down on a Saturday all papers were ready to sign and was out in 30 minutes driving my awesome new car home!Thanks guysRon

great place and people .

Best experience I have ever had at Bluebonnet dodge. Will get all my business in the future .I live in Mont Belvieu near Baytown. I called on Wednesday September 22 and spoke to Gregg Lutman about the Ram Outdoorsman. I could not believe the price of this loaded-out truck, $37,499. After finding out everything on this truck I asked him what's next. I was able to do everything online. They held the truck for 3 days with no money down! No other dealer has offered this. Once i arrived at the dealership they had the truck ready; washed, tagged out, tank full of gas.I test drove it and signed paperwork...out in 3 hrs. Best experience ever. Great job Bluebonnet!

First class all the way!!!

I went to look at a charger that I was interested in, but found a few small problems. Taylor promised me that all of the problems I had found would be resolved. Not only did he make good on his promise, but he went the extra distance and fixed some issues that I had not even found. I highly recommend BlueBonnet, and I would not hesitate to buy from them again.

It was a win win.

I recently purchased a pre-owned 2012 Subaru Impreza from Jacob Plont back in Feb 2015. The process was easy I got the car I wanted and Jacob got the sale a win win. While there is always the chance I might have paid a little more than I really wanted to, I had looked several places for this model. Needless to say there were none within the traveling distance I wanted to go to, or to waste time from my schedule to shop. In the end I paid what I felt was comfortable for me. Price is not always the deciding factor convenience is worth paying for.There were a few things that the car needed before I was ready to take it in particular an open recall plus I had also ordered window tint also thanks for the full tank of gas. One of the other issues was that the rear tire TPS Tire Pressure sensor was not the correct type for the Subaru brand. Jacob had set up an open appointment with their sister dealership Subaru of San Antonio at the Dominion. The day they took it to Subaru for the recall they did not have the part to repair the sensor so I took delivery with a promise to get a repair at a future date. While I would have liked the dealership to have taken care of the repair 3 months ago, they were true to their promise and finally today, I am here getting it fixed. The one thing I can come away with was they ability of Jacob to follow through, responding to my nagging texts and been up front. On a final note I would hope that in the future while staging a car for a test drive the sales team could back the car into the spaces at the dealership. It can be awkward backing out into traffic, especially in a vehicle your not quite used to.Andrew Mc

First time buyer, excellent experience.

I bought my first 2015 Jeep Wrangler from Victor Dominguez, very helpful and patient I never felt so comfortable at a dealership. I would highly recommend Blue Bonnet to anyone, especially a first time buyer. Again, this was the best customer service, very impressed.

Unexpected Surprise

I had a passing interest in looking for a newer vehicle. I happened to be in the area of the Bluebonnet dealership and had seen on-line the type of car I was looking for. Since I was there I stopped by not really expecting much since I wasn't really serious in buying that afternoon.I met with Jeff Wegman and told him what I was looking for. He checked his list and surprise surprise they had almost the exact car I was looking for in my price range. Funny thing though, the car wasn't officially listed yet. It was still in "make-ready". Jeff wasted no time in tracking the keys and the car down so that I could take a look.The car was in great shape. Not only was I able to look at the car I was able to take a test drive the same car before "make-ready" had gotten to do their job.Long story short, it was the car for me. That's where Jeff went to bat for me yet again. I was dead set on my price. I had no wiggle room. He was able to get his manager and finance to reduce the price by $500 so that I was within my budget and make the sale.All in all... very professional, super friendly, and didn't hide or purposely try to make the process confusing. The whole team was very straight forward and transparent with every process. Why they needed this information and what the next step was going to be. If I had any questions they were right there to talk me through it and explain it until I understood whatever it was.Blue Bonnet has a well deserved great reputation in our area and they more than lived up to it me.I highly recommend this dealership. Whether its for a used car like me or a new car. Go to Blue Bonnet and let the team take good care of you. You won't regret it in the least. You will have a hassle and stress free experience and get a great deal in the same process.

Excellent Dealership to buy a car

Everytime I purchase a new Todd Mcbride goes above an beyond to give me a great sales person and deal. I recently made a purchase of 2013 Ford Edge and my awesome sales lady Lenore Pitts and Robert Mendez in finance.

2013 Dodge Ram 2500- Lenore Pitts

This is the third vehicle that my husband Richard Hogue and I have bought from Lenore Pitts! Each and every time she has treated us like Family! Lenore is the only salesperson that we have ever met that actually listens to what we are looking for and the exact price range. She has never pushed us into anything that we didn't want. I have recommended Bluebonnet and Lenore to everybody that I know, who were looking for a vehicle. My husband even made the comment that he never rates anybody a "perfect score" because there is always room for improvement, but with Lenore it has been a perfect score every time! This Lady is worth her weight in Gold in our book!

Great Team Effort

Seth, Lenore and Drew, thank you for all of your help with the purchase of my new truck. Seth really dug in to find EXACTLY the vehicle my wife and I wanted. After waiting (anxiously) he found it. I saw it, loved it and then it was over to Drew in finance. He worked up the financing and paperwork was done in record time so I could leave to attend a meeting in San Antonio. My wife, son and mother came back with me to pick up our new truck and Lenore went over all of the last details. As Seth promised, the truck made it through make ready and we left with our new prize. It was great to see how the Bluebonnet team came together to get the deal done. My wife and I are very happy and our son, "Loves" the new truck. Thanks, again.

Worst Customer Service Ever. Take your business elsewhere!!

I drove all the way from Manor, Tx to look at their nice looking 300s that I had seen online. I arrived at the dealership at 7:20 pm. They don't close until 8:30 so time is not an issue to get horrible service. I pulled in to the "used car parking lot" first where there is some horrible pot holes. apparently those potholes did something to my tire because as soon as i pulled out of the parking lot to drive to the "new car parking lot" my TPMS light came on. When i drove to where the new 300's where i got out of the car and heard a hissing noise coming from my tire. No salesperson in sight. i started to change my tire but needed a lug wrench. i walked to the office and a lot of salespeople just standing around and no one wanted to help me. They just pointed me into different directions. they told me to go across the street to a little garage where some guys were washing a truck that just sold. The guys in their were the only nice people there. They started looking for a lug wrench until a salesperson said that i had to wait until the truck was done. The whole time i was there nobody ever came to see if we needed anything. or if we still wanted to look at some cars. despite their nice cars i wouldn't recommend this dealership to anyone.Take your business elsewhere!!

Satisified and happy customer

We have never owned a Dodge before so when we decided to purchase a truck for our business we decided to have a look at Bluebonnet Dodge. I'm glad we did. Lenore took great care of us and we love our Dodge Ram truck!!! I would definitely recommend this dealership. Thanks to Lenore for all her help.

Great car buying experience

In buying a vehicle I did a lot of internet research - settling on the one that fit my criteria at Blue Bonnet. Found on ebay I asked a question and with in 30 minutes was contacted by Lenore Pitts. She was knowledgeable about the vehicle I was interested in and very patient with my questions. I bought the vehicle and was impressed with her professionalism and counsel. I am pleased.

"Friendly, professional, and stress free!"

Ms. Lenore made the buying process easy and stress free! She's friendly and very patient! Thank you so very much for being "straight up, no chaser" type of sales person. IT WAS ALL ABOUT PAM! I truly appreciate everything you did for me and my family. You are a true professional! I love my truck! Pam

Easy, friendly, and efficient service!

Lenore Pitts was a fantastic point of contact for me at the dealership. When I called, she was informative, polite, friendly,and attentive to my needs. After I selected the truck I wanted, she was quick to process and move the vehicle, keeping me in the loop at all times. After a financing error from the dealership, she was quick to explain the mistake and overnighted a check for what I was owed to my address to ensure I was taken care of as quickly as possible. Great dealership and better service!

Quick, easy, and very satisfied with the whole experience,

Lenore was the bomb, she really made sure everything went smoothlyShe is very friendly and a no b---s kind of sales person.Thank you Stephen.

Easy from start to finish!

My husband and I came into Bluebonnet Dodge late Saturday evening...just looking. The attention and care we received from our salesman, Ed Fabela, was above and beyond exceptional. Ed treated us fairly and took the time to answer our questions. We found the perfect truck for us. Michelle Voss, in finance, was awesome to work with as well. Even though we were the last customers of the day, we never felt rushed. I will say that my husband and I left feeling we were the most important people to Ed and Michelle and that our satisfaction was the only thing that mattered. We would definitely recommend (actually, already have) this dealership to others.

Big Fan of Bluebonnet!

I understand that, with the advent of the internet, used truck sales can be sold instantly (either on Ebay, or a buyer can "beat me to it", which was the case with the original truck I was going to buy). It turned out that I was disappointed when my first truck selection was "sold" prior to me being able to get to New Braunfels, but this ended up being best for me. You see.... Michael called me back to advise that the truck I wanted was sold already...but he (and Taylor) got together and let me know that they just gotten in another used truck that would exceed my needs for towing, and was right in my price-range. That is the difference with Bluebonnet. They take the time out to find out the needs of the customer, and then work hard to advise which vehicles meet (or in this case, exceed) your needs. Other dealers might force the buyer into "any old truck"....just to make a sale (or make more profit). I felt like family in the entire process. They were mindful of my time, and got me "in and out" in no time....even with Robert arranging the financing on a weekend! What really set Bluebonnet apart was the fact that Michael called me back the next week, not only to ask if I was satisfied with the truck, but to let me know that he was able to quote me a great rate to get an additional keyfob/key to the truck cut and programmed. There wouldn't be any "follow up" with most any other dealerships --- they would be on to the next sale. I truly felt like I was part of the Bluebonnet family here and will refer many friends/relatives to Michael Resendez and Taylor Atkins. Thanks to both of these professionals, and to Robert in the finance department. I'll buy from them again!

dealership review

Mike Resendez is very professional and did what he said he would , I would recommend hlm to anyone ,I love my used truck and have sent mike some customers

Sold car out from under me

I contacted this dealership regarding a vehicle they showed to have in stock online. Mark was the first person I spoke with, and knew a little about the vehicle I was asking about. I spoke with him a couple of more times that week and left the conversation asking him to get me a final price on the vehicle before I would make the drive from DFW. I received no further phone calls until, after many messages, I asked for another sales person. I also left numerous messages for the pre owned management team with no response. Once I finally did get a call back I was told that they had taken a deposit on the vehicle that day from an out of state buyer. At this point I left a message for Brett Westbrook the general sales manager, and surprise surprise I received no response from him as well. Clearly they are very interested in customer satisfaction. I will never give this dealership another opportunity, and I advise you stay clear as well.

What a rip!!

Contacted the dealer about Chrysler 300S availability and was told that we would be contacted, which we weren't. After combing through their website, I found a vehicle that I liked and wanted more info on. I contacted them the next day and told them that there was a car that I was interested in and gave them the stock number. I was told that the price was $39,995. I then told them that on THEIR website it was listed at $33,995 at which point the sale rep stated that the listed price was again $39,995. And this was for a USED 2013 model 300S. At this point I terminated the conversation. Needless to say, I would NEVER recommend anyone purchasing from them especially after trying to make an almost $10,000 profit over dealer invoice price and that on a used car.

I was recommended to BlueBonnett by a family member after...

I was recommended to BlueBonnett by a family member after she had a great buying expirience with Mrs. Lenore Pitts. Contacted Lenore and set up a time for the following day to come check out a used Mercedes. Upon arrival I test drove the vehicle, filled out the application, and headed to the finance dept. Was unsure if I would be approved to finance the vehicle as I was a first time car buyer. Both Lenore and the gentleman from finance (Drew Cameron i believe) were very helpful when choosing financing options and they worked really hard to get me a great deal with a great payment and interest rate. I left bluebonnet with the satisfaction of knowing that they did not try to squeze every last penny out of me, and they were genuinly there to help me. They even went above and beyond and fixed 2 minor things issues with the car after the initial purchase I am recommending all of my family and friends to BlueBonnet. They are a great group of individuals.

brad murphy was super. brad needs a raise in his salary....

brad murphy was super. brad needs a raise in his salary. this guy is not your everyday sales consultant. very knowledgeable on the vehicle i bought. i love his attitude and his patients he had toward me and my wife. did not waste our time or his, took us to all the proper steps in financing our vehicle. you can tell brad enjoys his job because of all the little things he does extra in preparing the vehicle to sale to his customer. brad,thanks again. i also like to acknowledge jeff thomas for his expertise on the financial part of the sales. bluebonnet chrysler dodge gave me and my wife a very friendly atmosphere to visit and buy and i would highly recommend this dealership to all my family and friends to come and buy a vehicle. thanks, again gil

I recently bought a used Jeep Wrangler from Bluebonnet...

I recently bought a used Jeep Wrangler from Bluebonnet Chrysler Dodge and worked with Lenore Pitts to complete the sale. My experience was nothing but excellent all around. Not only did I find a great vehicle at a great price, Lenore was simply amazing to work with, and went out of her way to ensure that the entire buying process went as smoothly as possible. She was very prompt with any questions or concerns I had, and just a joy to work with. Not only would I recommend purchasing a vehicle from Bluebonnet to a friend, I would be sure to send them directly to Lenore to ensure they received the same high quality customer service that I received. Thank you Lenore and Bluebonnet for a great buying experience. I'm loving my new Jeep! A+++

Lenore was great. My husband did most of the buying over...

Lenore was great. My husband did most of the buying over the phone since it is three hours from where we live. Lenore helped him with everything and when we went to pick up the vehicle it was clean and ready to go. Only took a few minutes to get paperwork done and we were back on the road!! We have already recommended the dealership to friends!! Thanks for a great buying experience!!

The best auto purchase I have ever experienced!!!!! The...

The best auto purchase I have ever experienced!!!!! The manager and the finance manager really bent over backwards to help me and I will not buy from anyone else.

These guys worked a miracle they have a customer for...

These guys worked a miracle they have a customer for life .I'll tell all my family and friends. Thanks to the team at Bluebonnet

absolutely the worst sales rep I have encountered for...

absolutely the worst sales rep I have encountered for after sales service, the safety and well being of me, my friends and my horses was put in jeopardy by this rep and the service departments lack of care - the last straw - the gooseneck ball came off the brand new truck while driving down 1604 with my horse trailer (the reason I wanted a safe truck is to haul my horses safely)

Lenore was an awesome person to deal with. Professional,...

Lenore was an awesome person to deal with. Professional, friendly, helpful. One of the few sales people I have ever delt with that actually returned phone calls and tried to help.

When my wife and I talked to the sales person, we...

When my wife and I talked to the sales person, we specifically asked if they had a multi-point inspection for their used vehicles. We were told they inspected the vehicle and had done some work on the front wheel drive axle ... not given a direct answered, but the inspection was implied. We moved forward after test driving the Excursion and I asked the guy in finance and he claimed the garage guys were always trying to find problems witht the used car so they could make repairs and charge the used car sales department.They washed the vehicle and returned it after dark (it was covered in a thick layer of dirt). The next morning we noticed the many hail dents in the hood and the water on our carport slab. Thinking it might have been overfilled we didn't do anything. To make a long story short, within a week the water pump had to be replaced for about $550. The Excursion felt strange on the road so I had a mechanic check the alingment and had to spend $1,275 to rebuild the ball joints, tie rod ends and other pieces which made it obvious when the front axle was repaired, they had to put it back together very carefully since all of the parts were extremely worn out. When the vehicle was rasied on the lift, the front tires actually tilted out the parts were so worn out. I don't like be misled, I don't like being lied to ... I won't ever be back and I will warn all of my friends and family. To add insult to injury, we waited an extra day due to front seat repairs ... and the seat heater comes on at random now. The dealership owes me for the water pump and the front end work ... according to what we were led to believe.

These guys rock!!! We drive around for 6 months with the...

These guys rock!!! We drive around for 6 months with the passenger window down after getting an estimate from midas ($600 to replace the motor). These guys found out what the real problem was (master control switch and the actual window button) and the repair ended up costing Less than half of what we finally saved up to pay. we will never take our trucks any where else. These guys are friendly, honest, and affordable.

I spoke to Taylor about a car in the morning and drove...

I spoke to Taylor about a car in the morning and drove nearly an hour that evening to come see it, along with another that I was somewhat interested in. I told him we were approved through the bank and had our down payment- we were ready to drive a car home. I sent him a text when we were close by like he suggested, so he could have the cars ready for us. When I arrived, I was at the wrong location- my fault, but Taylor never mentioned that there were 2 stores, you think that might be something you would want to clear up when someone is coming in from out of town. When I met Taylor he informed me that he was helping someone else and he would get Marcus to pull the car around and help us out. He said the car was across the street or at the other location, he wasn't very clear. I waited for nearly 30 minutes with my children just to be told that the car was in the process of being sold, and would I like to see the other one? I told him I was mainly interested in the first car, so he said "Okay, hang on, let me see..." and just walked off. We left. We spoke to a couple of other people in the area and they told us that Bluebonnet has a reputation for doing this. Waste of time and gas money! The car that they were in the process of selling is still on the website- I'm sure they'll pull in more unsuspecting customers with that one.

They bent over backwards to help me with my vehicle and...

They bent over backwards to help me with my vehicle and repair and replace parts I got from a third party....unbelievable service from Bret...my service agent ... can't give them a high enough recommendation..and the price was extremely fair for what they did for me and the amount of time it took.... never buy a PCM from an aftermarket re programer ... just take your car to Bluebonnet Dodge and trust them to make it a great experience.... thank you

Dealing with Jeff Thomas and Matt Fraser was an lasting...

Dealing with Jeff Thomas and Matt Fraser was an lasting experience. Their knowledge and expertise was outstanding, and I would be more than glad to recommend them to my friends, or strangers, for future business.

Lenore was fantastic! This was the second car that my...

Lenore was fantastic! This was the second car that my family has purchased from her at Bluebonnet and it won't be the last. And we came all the way from Houston just to deal with Lenore. She was friendly, knowledgeable and never pressured us. I bought a new Dodge Ram 1500 Lone Star and couldn't possibly be happier with my purchase. Great price and a great truck! My wife's new car will be next.- Don Taylor

This was one of the best experiences I have ever had at a...

This was one of the best experiences I have ever had at a car dealership and I don't think that you hear that very often. Dave Fuller was very respectful, courteous and did not make me feel pressured at all. I went in after having a very horrible experience at another dealer and I was amazed by how quickly Dave changed that feeling. I couldn't be more happy with how everything went and I can absolutely guarantee I will be back and I will tell anyone who is looking for a car.

The purchase of my new vehicle was done completely over...

The purchase of my new vehicle was done completely over the phone as I lived 3.5 hours away from the dealership. Taylor worked well with me over the phone and made the purchase effortless and uncomplicated. When I had a question or concern Taylor was quick to respond and kept the communication lines open consistently. I am more than pleased with the personalized service Taylor provided me with. I am completely satisfied with the purchase and choice of my vehicle and have confidence that if I have any future questions or purchases, Blue Bonnet Chrysler Dodge and Taylor Atkins will take care of my needs! Thanks again for the great service!

Lenore Pitts was great to work with and gave us a very...

Lenore Pitts was great to work with and gave us a very good impression of your dealership. She was patient, very accommodating, and it was obvious that she wanted to make us happy customers. There was no hard-sell or pressure like we have experienced with car salespeople in the past and it felt like we were doing business with a friend. We are glad we drove to New Braunfels to do business with your dealership!Rudy Jimenez was very friendly and efficient. He got us through all the paperwork in minimal time and we appreciated that!

Truly outstanding service. Best price on truck I could...

Truly outstanding service. Best price on truck I could find in the area. Came up from Corpus Christi to purchase the truck. Buying process was simple and and very quick. Had to wait for vehicle to be cleaned but it was worth the wait. Very accomodating from start to finish. I will likely never buy another vehicle in the Corpus Christi area.

My spouse and I were in the process of looking for a new...

My spouse and I were in the process of looking for a new vehicle. We first visited Ancira and were looking to trade in. We have purchased there before so expected to be treated as valued loyal customers... we were mistaken. Nonetheless, we decided to take our business elsewhere. We found a 2011 Dodge Durango online. My husband contated Taylor Atkins who followed up with a thank you text after a phone conversation. We drove to New Braunfels the same day from San Antonio unexpected. Taylor's kindness was exceptional. He took the time to ask us what kind of deal we were looking for and did not belittle us like the other dealership did. He walked us through the whole process and was VERY fair. I dont think I have met a salesman like him that seems so genuine. The other salesguys were nice and polite as well. My husand had to leave for work in a short period of time and Taylor made sure that the deal was done fast and we walked out satisfied. We need to go back to fix a scratch the detailers made and get some floormats but this by far was the most comfortable and personal car buying experience my husband and I have had (thanks to Taylor!) We The Parra Family, really do appreciate it. Thank you!

Best car saleman I have ever met!! Taylor treats yous...

Best car saleman I have ever met!! Taylor treats yous like a friend and listens to what your looking for. Its so annoying to deal with car salemen because they most typically use the shark approach and try to sell you something you dont need or try to make you think you can afford more than you really can.If you want an informative yet easy going salesmaen, then go see Taylor Atkins at Bluebonnet Dodge. My wife and I just purchased our second vehicle from Taylor and we are very happy.-The Millers,,,,,,New Braunfels TX-

This is the 2nd used car that we have purchased from the...

This is the 2nd used car that we have purchased from the Bluebonnet family of dealers in New Braunfels. We have been satisfied overall, especially this time around. Lenore Pitts is very responsive to any requests, and she went out of her way to make sure we were happy about the car. When the were prepping the car, they cut the tinting while removing the "sticker" from the window, and she also noted that the inspection sticker was a day from expiring. I let her know about the tinting, since I noticed it after I got it home. She got an appointment for me to get it fixed, and provided a loaner vehicle for the day. She also got the car inspected, all at not additional cost to me. I highly recommend Bluebonnet and especially Lenore. Thanks Lenore, I love the car!!!

During my initial appointment with Drew we found two used...

During my initial appointment with Drew we found two used cars that I was very interested in Drew drove to the lot in San Antonio that these two vehicles were on to bring them back to New Braunfels for me to look at. Unfortunately, about an hour later Drew called me and informed me that one of the vehicles had been sold and the other was not in good condition, but that he would continue to look for vehicles that fit my criteria. Before meeting with Drew, I had never purchased a vehicle from a dealership so based on my past experience I figured I would not hear anything back from Drew for a couple of days. To my surprise, Drew contacted me just a few short hours later and told me her had found me the perfect car! My mother and I went back to the dealership at 5:00 to view and test drive the vehicle and at that time I absolutely fell in love! Within two hours, I was driving my new car home and was completely satisfied with the service I received. Drew, as well as the rest of the Bluebonnet Chrysler Dodge facility, definitely made my first official car buying experience one that I will remember forever! Drew did a fabulous job matching a car to my criteria! :) A+++++++++

This was probably the best experience I have ever had in...

This was probably the best experience I have ever had in visiting a dealership and purchasing a vehicle. The staff was great, the selection of vehicles was great, and the price was great!I never felt like any high-pressure salesmanship was going on. In fact, it was the first time I felt like the team was really trying to get me the best vehicle at the best price possible. Rick, and the rest of the Bluebonnet team, really took care of me...highly recommended!!! Thanks

Over the past six years Bluebonnet has done a good job,...

Over the past six years Bluebonnet has done a good job, but there were severalinstances where they failed us. There's a chronic problem with the trouble light on the 300 Touring. They refuse to pass your vehicle for state inspection, unless you pay them to run a diagnostic, and replace the EGR valve. There should be a TSB on this. It has happened so many times in this model. Several times the SA did not take care of items requested and there is a lot of turnover with SA's and Svc Mgrs.

My experience with BBCD was great. The BBCD team, from...

My experience with BBCD was great. The BBCD team, from the General Manager, SM, F&I & Sales, are very Professional and willing to do what ever they can to make your car/truck buying experience a good one. Rocky Cheek

The overall experience and friendly customer service to...

The overall experience and friendly customer service to this day is by far the best i have had. I would reccommend this dealership to all my friends and hope to return for my next vehicle in the future. Mike resendez was helful also very knowlegable in every question I had. Rudy jimmenez to this day remains helpful in every way possible such as repairs and questions that pop up in my mind. After a person purchases a vehicle he or she usually is tossed to the side and dealers usually dont care but with bluebonnet I felt very comfortable and at ease with any questions that surfaced and I personally want to thank this dealership for everything and how well I was treated thank you

I have given the rating above due to excellent customer...

I have given the rating above due to excellent customer service and buying experience I had at bluebonnet chrysler. Great help, great prices. I drove all the way from Houston, Texas and was not disappointed with the customer service and vehicle i bought. Taylor was a great help during the process. I would definitely buy another vehicle from him and would recommend the dealership.

It was a very good experience dealing with the...

It was a very good experience dealing with the knowledgeable and freindly emplogees at Bluebonnet Chrysler Dodge in New Braunfels. We will surely recommend this Dealership to all of our friends.

This was my 5th car from Bluebonnet. Having worked in...

This was my 5th car from Bluebonnet. Having worked in the industry, I appreciate the not nonsense approach to the car buying process (explains why I keep going back). This last purchase cemented my relationship with Drew who showed tremendous patience and for Brett for making me feel like my current and future business was as important to them. I highly recommend Drew. He makes the whole process stress free. Drew is the buyers salesman and Bluebonnet, with their small town hospitality and big city inventory, is the perfect combination. Not only do I reccomend Drew, I wont buy from anyone else. Thankyou Drew and Brett for making "The Deal"

Salesman: TAYLOR ADKINS I have purchased 2 other...

Salesman: TAYLOR ADKINSI have purchased 2 other Dodge Ram trucks from Bluebonnet and was very pleased with their service. This purchase though was quite unique!. I was priveleged to be helped by a salesman named TAYLOR ADKINS. Taylor did not posess the normal used car salesman personality that everyone hates, rather he treated me like a friend and guided me through the whole process. Second, I must say it was very nice to work with Taylor because he had the anwser to every question I had, from the vehicle information,pricing, and financing. Finally in buying a used vehicle you dont always get everything you need, (ie) floor mats. I was totally happy with my 2009 Dodge RAM, but it had no floor mats, Taylor worked something out and made sure i was taken care of. Finally, if the managers of Bluebonnet ever read this website, I sure hope you pay attention to Taylor's sales and customer attention because he should be a manager one day, and maybe train other saleman how to handle customers. I would also like to add that the service department helped me with a few issues and they sure have it down as well, being friendly, explaining your issues and wait time are superb at BB Dodge. Thanks so much, and you can rest assur I will return to Bluebonnet for our next vehicle.D.Miller (New Braunfels TX0

I have never had a better experience when buying a...

I have never had a better experience when buying a vehicle, than I did at your dealership.I had worked for 33 years with dealerships in the Houston area as a glass technision, so am very familiar with the workings there-in. I have never been less pressured, or more comfortable. Lenore made me feel as if I had known her my entire life. She was sincere, honest, and helped us get the exact truck that we wanted, at the best price that we had found. I trusted her judgement, and more importantly, her word. The gentleman in the finance department, who's name I can't remember, was also a tremendous help. We had been pre-approved by our bank, but he managed to get us a better rate through one of your lenders. Lenore got us a great deal, and the finance person,made it even a better deal. The up-beat, can-do, attitude of everyone involved, made this a real pleasure for my wife, and myself. I have never before, had a " pleasurable " time when buying a vehicle, new or used. I will strongly advise anyone who asks, and everyone I know that is looking to buy, new or used, to try Lenore, and this dealership! Great experiance, and great job Lenore! Sincerely, Scott & Barbara May

We spoke to Robert on the phone several times regarding...

We spoke to Robert on the phone several times regarding what we were looking for before actually driving 60 miles to visit in person. He had vehicles ready for us to view, answered all our questions, took us for a test ride and negotiated a fair deal.He made sure the tires were rotated and the vehicle was detailed before we drove it away. Robert was courteous, helpful BUT not pushy.

I LIVE IN NEW ZEALAND AND BROUGHT A 1956 CHEV FROM LENORE...

I LIVE IN NEW ZEALAND AND BROUGHT A 1956 CHEV FROM LENORE PITTS AT BLUEBONNET CHRYSLER DODGE, I AM VERY HAPPY WITH THE CAR AS I COULD ONLY GO OF PHOTOS THAT LENORE SENT ME VIA EMAIL. THE CAR IS EVERYTHING THAT I WAS TOLD IT WAS AND MORE! LENORE ALSO ARRANGE THE FREIGHT COMPANY TO DELIVER THE CAR TO LA. I CANT SPEEK MORE HIGHLY OF THE GREAT EXPERIANCE IT HAS BEEN DEALING WITH LENORE AND I WOULD DO IT ALL AGAIN.THANKS. KEVIN SUTTON. NEW ZEALAND

I purchased this vehicle sight unseen from 1500 miles...

I purchased this vehicle sight unseen from 1500 miles away. Lenore test drove the vehicle and reported back her findings. I decided to buy and Lenore made sure every detail in the purchase was satisfactory. A week later, the truck was exactly as described if not better. For your next vehicle, check out the dealership and Lenore.

Rick was a pleasure to deal with. I would highly...

Rick was a pleasure to deal with. I would highly recommend him for new or used vehicles for those who don't want a pushy salesman.

Lenora, was very helpful with helping us look for the...

Lenora, was very helpful with helping us look for the vehicle we wanted. She was very friendly and was able to answer all of our questions. Everything went very smoothly and was done in a courteous and helpful getting us on the right track when we had completed the transaction, on getting out of New Braunfels and headed home. Will recommend Lenora to our friends and family and would most definately ask for her if we needed help with finding another vehicle.

Contacted Robert on eBay. Robert was extremely courteous...

Contacted Robert on eBay. Robert was extremely courteous and professional. I made a very good buy. The vehicle was as described. Robert was a good as any salesman could be! The item was delves to my door step in a timely manner. I rate this dealership 5/5. I will definitely do business with them again, as king as Robert is there. I very strongly recommend them!

Rodney is a great listener and does not waste your time,...

Rodney is a great listener and does not waste your time, especially if you are a serious car buyer. He took good notes and worked well in coming to an agreement with our car needs and price. Furthermore, I am happy to maintain a business relationship with the NorthPark car family. I would definitely recommend Bluebonnet and Rodney Taylor to all my friends and family.

Came to BB because we have bought from BB family before...

Came to BB because we have bought from BB family before (ford) and had good experience. Also looked around Sn Antonio knowing we wanted a Town and Country van. BB had the best selection and Taylor invested the time to make sure we saw all the possibilities an understood option packages and price. He definitely worked to understand our requirements then meet them. We already have 8000 miles on the vehicle, including a cross country trip, and are very pleased with it. We were also pleased with the price which Taylor worked with us on. Sitting in the waiting area of the service Dept for an oil change. Service Dept seems very busy (2nd visit to get oil change after leaving 1st time due to long wait time. Appears they may Need a bigger service Dept to Lower wait time. But overall great vehicle and buying experience!

BlueBonnet Dodge offered me a great inventory, friendly...

BlueBonnet Dodge offered me a great inventory, friendly service, and professional service! I called ahead for an appointment and my sales rep was there waiting for me when I arrived. I received extremely personal service from beginning to end.

I purchased a 2011 Challenger RT on 6/22/11 from...

I purchased a 2011 Challenger RT on 6/22/11 from Bluebonnet Dodge. Our salesman, Taylor, was very friendly and helpful throughout the process. Bluebonnet Dodge had the best selection in the area for Challengers. They also had the best price. I called ALL the dealerships in San Antonio and Austin before buying my Challenger. Bluebonnet gave me the best price and had the car I wanted. Im writing this review 3 months after I purchased the vehicle. I have called my salesman and the service department more than a few times with questions about my car. The car is awesome and runs perfect. My calls have been questions about the car and possible upgrades like exhaust. Taylor and the people in the service department treat me like they did when I was buying the vehicle. They are still very helpful and friendly, even when some of my questions might seem annoying. Bluebonnet Dodge will earn your business. I recommend them.

I visited all dodge dealers from the san...

I visited all dodge dealers from the san antonio/austin/bastrop areas...nothing but headaches! I found bluebonnet and sales rep/floor manager Rick Tatum. Rick was absolutly professional and rocked a personality similiar to both my wife and I. Rick and his finance dept. was straight up...even with a trade in! This made for a very good experience and resulted in the purchase of my new dodge ram. Thanks to Rick Tatum and all of Bluebonnet. Exellent staff A+!

We were having transmission issues with our Dodge...

We were having transmission issues with our Dodge Intrepid. It was downshifting after about 20 minutes. I could turn the car off, start it right back up and everything was fine. Since we are new to the area, we decided to go to a trusted Chrysler dealership. Blue Bonnet took us right in and we walked out the next day with $938.72 less in our bank account but at least a car that ran, temporarily. Exactly one month and around 800 miles later the car started doing the exact same thing. We called Blue Bonnet and again they took us right in. They called later that day to tell us they were going to have to replace the same part plus refurbish the entire transmission. This time it would cost us $2,200. They were not willing to give us any credit, except for the warrantied part, for the money we had already spent even though their fix this time included the exact same thing they had just done. Based on their assessment we don't really feel they took the time to look at the car and diagnose the true problem either time.Completely ridiculous and they have lost a customer for life. We just moved into the area and will never visit them to buy or fix a car again. They are a Rip Off so please everyone beware. I have never felt more like someone was trying to pull one over on me.

Back-end fees were so irritating, you only realize...

Back-end fees were so irritating, you only realize they're there right when your getting ready to sign. SO SHADY! ...doc fee...extra ttl fees...etc. Then they tried to get me to finance w/ them after i repeatedly told them i had my own financing.Then they tried to scare me into buying a warranty. they don't take no for an answer.They put low prices on the internet to get you in the door and then make profit on the back-end: fees, interest, warranty. So, frustrating. Will not be back.

My husband and I went to Blue Bonnet Chrysler/Dodge...

My husband and I went to Blue Bonnet Chrysler/Dodge because a friend recommended that we try them. Our experience was very good from the moment we arrived. I test drove a Dodge Journey and choose a new 2011. We are loyal Chrysler/Dodge customers and this is our 4th vehicle in 18 years. We like the warranty and service that comes with the Chrysler/Dodge products. Our last car was 8 years old and they gave us a fair trade in considering it had to be towed in. We will highly recommend Blue Bonnet Chrysler/Dodge to our friends and family who are looking for a car.

I've been to Bluebonnet to buy a car the last three...

I've been to Bluebonnet to buy a car the last three times, each ending in me having to go somewhere else mostly due to price & service issues. This time (forth and final attempt), Rodney Taylor came out immediately to help us. That day, it was 104 degrees. Rodney took us to your overage lot and walked through all the Durango inventory you had until he found the one we were looking for. Afterwards, he met the price I needed to be at and 1 hour later, I was driving my new Durango home. Next car, I'll be back to Bluebonnet to buy.... So long as Rodney Taylor is still there. If he's not, I go where he goes. Awesome employee and fantastic service. Thanks Rodney!

Lenore was pulled from the pre-owned vehicle lot to come...

Lenore was pulled from the pre-owned vehicle lot to come assist with a new sale. From the moment we met her to the moment we drove off with our new SUV, it was a pleasure dealing with her. We never felt pressured and she answered all questions to the best of her ability. She really listened! I will recommend her to everyone I know looking for a new or pre-owned vehicle. In a male-dominated industry it was refreshing to work with a woman. :-)

Very friendly dealership. The experience wasn't grueling...

Very friendly dealership. The experience wasn't grueling or pressured. All contact with anyone who worked there was excellent and they worked hard to make sure that I was a satisfied customer. I live 4 hours away and drove there to buy a used vehicle and I wouldn't hesitate to do so again. The only problem was that I had to wait for over an hour to get a current inspection sticker applied to it. The salesman Rick and the finance officer Ken were very enjoyable to do business with.

well informed,easy to work with, concern for customer...

well informed,easy to work with, concern for customer needs,good stock of vehicles, reasonable price and reasonable trade in value, close to home but cost of extended warrente too high

Robert Mendez was a great salesman enjoyed doing business...

Robert Mendez was a great salesman enjoyed doing business with him. Buying the car was easy Robert helped even load the car on a trailer i rented thanks.

We bought a 2007 avalanche. when we drove it, it had a...

We bought a 2007 avalanche. when we drove it, it had a wobble at 65 miles per hour. we lived out of town, so they agreed to fix it and bring it to us. they delivered it, and when we drove it, it still had a wobble. we took it to a tire place and all four rims are bent. they had promised to fix it, yet they brought it to us in the same shape. they told us to get it fixed and they would reimburse us. but it cannot be fixed. we would have to buy new rims. since it can't be fixed, we wanted them to take the avalanche back. they said no but would give us some money for new rims, except the money would not begin to reimburse us for the total price of the rims. we were taken to the cleaners. we are filing a better business bureau complaint and an ebay investigation. B. Christian, Lubbock, Texas

The salesperson was very helpful and responded to all...

The salesperson was very helpful and responded to all questions that I had. The process covered a couple of months while I watched the car online. I would most definately do business with her anytime.

Rodney Taylor was a great salesman. He let us drive the...

Rodney Taylor was a great salesman. He let us drive the models we wanted and gave us the time alone to make a decision as to which car fit our needs. He got us the best deal on the Challenger RT model and the deal went smooth. He had the car ready to go when promised and took the time to explain all the features to us before we left the dealership. He even called the next day to see how things were working out. I would recommend Rodney Taylor to anyone looking for a car.

I was very hesitant to purchase a vehicle sight unseen,...

I was very hesitant to purchase a vehicle sight unseen, but this turned out to be a great transaction. Everyone at the dealership was very friendly and informative. I had leather added to the Ram and Robert made sure to send pictures and keep me updated at all times. The truck arrived at my front door in Dallas in perfect condition.I would highly recommend Blue Bonnet Dodge and Robert Mendez to a friend looking for a vehicle.

I am a repeat customer, the dealership has great people...

I am a repeat customer, the dealership has great people everyone is friendly and very helpful. I would recommend to my family and friends. Robert helped me and my family in choosing the right vehicle for us.

i have been jerked around by every car dealer in san...

i have been jerked around by every car dealer in san antonio and went through the usual to good to be true internet car prices until now this was the most enjoyable truck buying experiance ever!!!!! the price for the truck i purchased was at least 2000.00 less than every dealer in the area and it had half the milage of every other truck i looked at they gave me more than any other dealer for my trade in and never even asked me for anything up front as far as money down payment i knew i had many credit problems and all i wanted was a chance to get into my dream vehicle they made it happen without all the pain and suffering you usually go through with bad credit they made me feel like i had an 800 credit score and really made my wife and very comfortable at bluebonnett the price is great but people really make the differance!!!thanks guyspaul and irene berns

I called in to Bluebonnet Direct/Dodge off the Ad in San...

I called in to Bluebonnet Direct/Dodge off the Ad in San Anotnio Express news for a 2004 Chevrolet Corvette. I am recently divorced and I wanted to spend my husbands money the right way. Robert answered the phone right away and was very professional and knowledgeable. I came in to look at the car which was in great shape, I drove a it and Robert further impressed me with his layed back no pressure style of selling. Also he knew a whole lot about the car eventhough he works at a Dodge dealership. The process was extremely easy, quick, and painless. When I got out the car was waiting for me to drive away without a wait.

This dealership had a good selection of vehicles to...

This dealership had a good selection of vehicles to choose from and found us vehicle we were looking for. Rodney Taylor was a great salesperson & very helpful. Would recommend to a friend...Great Dealership & very helpful....

Freindly, kind, care. No hassel. Very happy with...

Freindly, kind, care. No hassel. Very happy with experience. David made the hole experience enjoyable and worth whiled. The Finance manager was also very helpful and freindly.

Requested on-line for Internet price on a Ram 2500 diesel...

Requested on-line for Internet price on a Ram 2500 diesel and got a prompt call/email follow-up from Bryan. Met w/ him on the following day and ended up purchasing the truck. Bryan was a pleasure to deal with - no pressure, professional demeanor and gave me a very fair deal. He let it be known to contact him for any questions or issues. Steve in finance was swamped that Saturday but did his job w/ a friendly attitude and got the lowest interest rate loan available. I usually enjoy going to the car dealers about as much as I do going to the dentist, but these folks made my truck purchase a pleasable experience.

We were very pleased with the manner in which Rodney...

We were very pleased with the manner in which Rodney Taylor answered our questions; first on the phone and then when we met at the dealership. He took time to show us some options and also drive two vehicles with us to help us decide on a vehicle. We were impressed with the friendly, no-frills atmosphere at the dealership. Liked the country feeling. This is the third dealership we visited in the area and BlueBonnet had the color and interior of van we wanted. Ken Klossel did listen to our concerns, answered our questions and gave us what we wanted in the Finance Department. Rodney Taylor had the van ready for us to take home that same day - and he also took time to show us the features before we drove home. We returned the next day with our down payment to close the deal - very happy customers! Mark and Roselyn Kempf

Drew Cameron was a wonderful to work with. His sales...

Drew Cameron was a wonderful to work with. His sales manager was very helpful. The only issue I had/have is with the Finance Director, Steve Konecko, nice guy, did his job to the max, however, when he was explaining what we "GOT", it is my opinion, he lead us to belive the life insurance, and one part of the warranty packages were included because we were financing the vehicle through a company that gave us an additional rebate. In fact I thought how strange there was no charge. Have no issue with both coverages, in fact very happy with them gald we have them. However, I think a better disclosure noting the cost of these options and we the choice to not take them or not, or pay cash for them instead of financing them for 72 months. The cost of life insurance,($315.76),extended warranty, ($1340.00). If I misunderstood then I offer my apolgy, however, I don't think that was the case. Over all I rate Blue Bonnet Dodge as very,very good and I have already recommended Drew Cameron to someone. Thank you for the chance to post this.

Robert Mendez is the hardest working sales rep I have...

Robert Mendez is the hardest working sales rep I have ever made an automotive purchase from. I first bought a 2011 Ram truck and then he worked tirelessly for three weeks to find the exact 2011 Dodge Charger that I wanted. The deal from Bluebonnet Dodge Direct was worth making the purchase of my new vehicles from this Texas Dealership. Both vehicles were delivered in Shreveport, Louisiana which is the halfway point between my home and the dealerships location.I will make another vehicle purchase from this dealership as long as Robert Mendez is employed there. They also have a great delivery person named George who carefully delivered both my new vehicles to Shreveport. Bluebonnet Dodge Direct is the most hassle free dealership I have ever worked with and I thank them.

having had a bad experience at a dealership in san...

having had a bad experience at a dealership in san antonio, we are from new brunfels we came back home decided to go by blubonnet dodge just to look around. we were approached by rodney taylor salseman, and he rite away made us feel rite at home. he made us feel like family not just customers, then we were treated as good by finance steve fekkos, we were treated so well that we purchased a brand new car that same day those guys are excelleant at what they do i whould recommend buying a car there to anyone, thanks for people like them we were totally satisfied. thank you Mr.&mrs.Armadno martinez.

I was recently in a car accident which has been the worst...

I was recently in a car accident which has been the worst experience. I needed a new vehicle so I was sent here by a co worker; I could not have been more impressed with the service. They had so many vehicle in great shape; it did not take long to find one I liked. They worked with me with my insurance check and got a deal done quick; I am very very pleased with the deal and how laid back the staff is at Blue Bonnet Dodge in New Braunfels. I will never go anywhere else to buy another vehicle; I will travel the 45mins just to get my truck serviced just because I know I can trust them.

It's an 80 plus mile round trip to have my Nitro serviced...

It's an 80 plus mile round trip to have my Nitro serviced but it's worth the drive. We've known Harrisons family for many years and wouldn't do business anywhere else. We also recommend them to all our friends and acquaintances. It's particularily pleasing to know that the dealership understand how to treat customers and have a home-town atmosphere that is comforting and supportive to our needs. We feel like family when coming to your dealership.

Excellant customer service from the time we entered the...

Excellant customer service from the time we entered the door. Everyone we came across offered to help us. Brent new exactly who we were the minute we asked to talk to Lisa. I had spoken to Lisa Friday morning and told her exactly what I was looking for. They did not have the color I wanted but had one in a different color that I could test drive and if I liked it they would arrange to have the Challenger in the color I wanted brought in from another dealer. When I got there I found out that Lisa and Brent had already made the deal with the other dealership in case I wanted to buy that day. Robert took us on the test drive and knew all the features of the Challenger in detail which was very helpful. After the test drive we worked the numbers and got the price for the chanllenger we wanted as well as the trade in value for my car. Lisa had the car at Bluebonnet the next day by 3:00pm. When we picked it up she had the car cleaned and polished. As a matter of fact anytime she left a mark or print on the car she would immediately wipe it off. Lisa also walked us through the features of the nav, radio, dvd, and u-connect. She was very knowledgeable of all the systems. What impressed me the most about Lisa is that she listened to me. I told her that if I were to buy this car, I wanted it no later than Saturday and that I did not want to wait until Monday at all. She made all this happen. She did everything she said she would do and never made any excuses why she couldn't. This was by far the absolute best car buying experience I have ever had and I will defintely recommend Bluebonnet to anyone else.

Robert was very helpful during the entire process. We...

Robert was very helpful during the entire process. We enjoyed working with him. We will recomend him to our friends and family. He on time and went an extra mile to help up. He was not pushy and answered every question we had. We need to let Robert how great he was. Thanks. Jon Rhodes

5 Star Dealer??? By far the worst service I have ever...

5 Star Dealer??? By far the worst service I have ever received. I purchased a 2010 Challenger that didnt have a Navigation system install. We negotiated a price to have an upgraded radio with Navigation system installed the next week. Got the car home and noticed the window etching and undercoating we paid for wasnt completed. I called to schedule both jobs the following week. Brought the car in the next week for the install and the system was installed with all portions completed according to the service department. Later in the week my wife noticed the remote IPOD arm rest feature no longer worked. Called, discussed with service and agreed for an appointment the next week to fix. Dropped the car off on a Wednesday night and didnt get it until the next week with absolutely no changes made to the radio configuration. Throughout the week there were numerous stories about faulty components and parts shipping delays. NONE of the managers could offer any kind of solutions or compensations for the week without the car or repeat trips to try and find a fault that wasnt fixable. No rental was offered or decisions made to facilitate the process. The most disturbing thing about the whole experience was the lack of customer service from the managers. I understand not all service problems can be solved or foreseen, however the Blue Bonnet managers did nothing to help the situation. The attitude was sorry we are troubleshooting and there is nothing else we can do. Nothing was changed after two trips to the dealer, multiple stories of faulty equipment, and more than a week without a brand new car. BOTTOM LINE: IF CUSTOMER SERVICE IS AN IMPORTANT PART OR YOUR CAR BUYING EXPERIENCE, DONT GO TO THIS DEALER.

Mr. Robert Mendez was absolutely awesome! I like his...

Mr. Robert Mendez was absolutely awesome! I like his technique as a salesman. No pressure..answered questions succinctly...no hard sell...friendly, courteous, kind, knowledgible, and very professional. If BlueBonnet Chrysler had 10 Roberts, they'd have their whole inventory sold in half the time it usually takes.

these guys were great my first new car was an expirence i...

these guys were great my first new car was an expirence i will never forgot. no fancy stuff they were both pleasant and professional. i hope these guys stay there because i will purchase another vehicle very soon and i hope they are there to help me. thanks for having a great group of guys

This dealership has the largest selection of heavy duty...

This dealership has the largest selection of heavy duty pickups I've found in 4 states. They had 50 on lot and another 200 (yes 200) behind there other lot. And there prices are incredible. The 4 states are Texas, South Carolina,Georgia & North Carolina. I visited over 15 lots. Zero compared. .

I have always gotten prompt, courteous and quality...

I have always gotten prompt, courteous and quality service when I visited the dealership. So far, I have not had any contact with anyone except the service department for periodic maintenance since I bought the car...it is a 2007. Like the dealership and my van that I bought there. This is my second vehicle I have purchased at this location.

Very amicable and easy to do business with. No pressure...

Very amicable and easy to do business with. No pressure sales tactic and satisfied all my questions. Knowledgeable and courteous service persons,they accomodated my requests for accessory work in a timely manner. Dealership operates on a family friendly atmosphere and treat everyone as a member.

The salesman was very knowledgeable about the product. ...

The salesman was very knowledgeable about the product. The finance department went the extra mile to not only get financing, but to get the best rate out there. This was my 3rd purchase and every experience has been just great! Will not go anywhere else!

I bought a dodge 1500 not quite a year ago. I have had...

I bought a dodge 1500 not quite a year ago. I have had several problems with the vehicle and my complaints fall on deaf ears. They do not follow up with calls and information as they promise to customers. They don't particularly care about you or your vehicle after you have paid for it and left the sales yard.The car is not what the dealer praised and promised it to be. The dealer/sales person never available when needed same as the manager of the service dept.I was left stranded on the road for a great length of time due to a breakdown then left without a vehicle for two days while they fixed it. It is though my time is not as valuable as their time nor my feelings matter nor how I was meant to get around while I had no car when no other vehicle was offered. The vehicle didn't even have 5000miles on the clock and it was broken down???? The dealer boasted that this truck would get 22miles to the gallon it bearly gets 15 to 17 on a long run. the windows come down at times for no reason and yet the service dept ignores the complaint. The dealership is not approachable< truthful or reliable in relation to my experiences with them. They do not care after they have sold you a vehicle.Janie Brietzke

Still waiting for the owners manual/disk promised for the...

Still waiting for the owners manual/disk promised for the 6.7L engine.I had to buy one from an online forum to know the specifications andmaintenance schedules. The dealer claimed to have mailed spare key and later the manual, but they never arrived. I had to drive to the dealer to get the spare key, and then purchased the disk elsewhere.

It was a great. We made the trip from Eagle Pass but it...

It was a great. We made the trip from Eagle Pass but it was worth the trip we came back with our new truck they back up what they told us by phone. They all did every thing to help us to choose and to close the deal on our truck. THANKS!!!!!!!! Bryan and Carlos are very helpful thanks guy!!!

I NEEDED A TRUCK THAT WOULD LAST AND I TRIED A DODGE RAM...

I NEEDED A TRUCK THAT WOULD LAST AND I TRIED A DODGE RAM 2500 IT HAS BEEN THE BEST TRUCK I HAVE EVER OWNED. IT IS A 2007 AND I HAVE 293,000 MILES WITH VERY LITTLE WORK DONE ON IT. THE SALES MAN WAS OUTSTANDING AND KNOWS ALL THERE IS TO KNOW ABOUT IT OR ELSE HE WILL FIND OUT AND TELL YOU. WHEN I TAKE IT IN FOR SERVICE I GO TO KOBIE AND HE ALSO IS THE BEST. HE TELLS YOU WHAT SERVICE YOU NEED AND WHAT SHOULD BE DONE THE NEXT TIME YOU COME IN. WHEN IT GET BACK TO THE SERVICE BAY YOU WILL BE IN THE HAND ON TOMMIE WHO IS THE BEST DIESEL MEC THAT I HAVE DELT WITH. HE WILL TELL YOU THE ANSWER TO ANY QUESTION THAT YOU MIGHT HAVE ABOUT YOUR TRUCK, HE WILL GIVE YOU ADVICE ABOUT HOW TO DRIVE AND MAINTAIN IT. I FORGOT TO TELL YOU ABOUT STEVE WHO IS THE MAN YOU WILL SEE WHEN YOU ARE CLOSING THE DEAL. HE IS VERY GOOD AT HIS JOB AND WILL GET YOU THE BEST FINANCE THAT CAN BE HAD. MY DEALING WITH BLUEBONNET HAS BEEN VERY GOOD AND I WOULD RECOMMEND THEM TO ANY ONE THAT IS GOING TO BUY A NEW TRUCK OR A NEW CAR. THANK YOU MY NAME IS RON RITCHEY

Short, simple and sweet. Very friendly and easy to work...

Short, simple and sweet. Very friendly and easy to work with. Willing to do what it took to make me happy. 3rd time I bought a truck from them and would do it again. Best selection of trucks around. Service department is very customer oriented.This dealership is ranked high for a reason.

Setting the scene: I went shopping for a Dodge Challenger...

Setting the scene: I went shopping for a Dodge Challenger a few days after I was released from Neurological ICU care due to brain surgery. With forty staples still in my head, I sought to purchase a car for my daughter's sixteenth Birthday. In San Antonio prime, I went to most Dodge dealers and was treated with typical, game playing car salesmanship; needless to say I had no patience for these dealers. I drove approximately thirty miles to Blue Bonnet and was positively pleased with the professionalism of David and the finance department/manager at the dealership. So, I purchased a new Challenger from David that he designed with her (and my) favorite colors, non standard stripes and removed the flashy chrome to create an eye catching modern classic. Not only did he care about selling the car, but he took time from his personal hours and followed up each week for three weeks to make sure that I was healing and feeling well. His and his dealerships behavior towards me was/is frankly, Professional. He will receive return business from me and mine. Signed, D. Newton

My family has been using Bluebonnet Chrysler Dodge for...

My family has been using Bluebonnet Chrysler Dodge for many years. We have purchased many cars and trucks from them and have used the service department exclusively. I would recommend this dealer for both sales and service to anyone. Great people.

New car buying is always somewhat traumatic for me, but...

New car buying is always somewhat traumatic for me, but the experience at Bluebonnet was actually pleasant. Bryan was waiting outside as I drove into the dealership, and his easy going and friendly demeanor immediately put me at ease. He had a thorough knowledge of the vehicles and gave detailed descriptions of features. Bryan and the other staff ensured that the purchase process was swift and fair. Because I used the dealership website, I was able to receive a reasonable price quote before I arrived and avoid the negotiation drama. Also, I obtained some valuable extras online that I was very happy about. Having done some research ahead of time, I concluded that Bluebonnet offered the best value and customer service and I am glad to say that my experience proved this to be true.

In our eyes, Robert did an awesome job. Even though the...

In our eyes, Robert did an awesome job. Even though the dealership had closed for the night, he stayed there after we purchased our car and showed us what everything did. We went back the next day to sign a couple more papers, and he was interested in seeing what our 9 years old sons thoughts were on the car. Thanks Robert.LC in NB

I rated customer service, Friendliness, and overall...

I rated customer service, Friendliness, and overall experience as great because I was very satisfied with my shopping experience. I rated price as good because I feel there was more bargaining room on their side but I wasnt a good enough negotiator to achieve the lowest price, however it was still a reasonable and acceptable price to me. I left quality of work unrated because I didnt have any work done, i purchased a new vehicle.

We started out on May 15, 2010 to look at CarMax for a...

We started out on May 15, 2010 to look at CarMax for a used Chrysler stowngo minivan - having a 2005 same to trade in. The 2005 was purchased at CarMax. We looked at CarMax and had one in mind - price was not bad and their trade-in offer was good. We had bought CarMax numerous times before and liked the straight-forward approach and not the all-day haggling with the "big bad dog" in the back office to whom a salesman at a regular car dealership always said he had to take our offer. Always seemed like if we went the dealership route, we should plan on packing lunch, dinner and a change of clothes to even get a clean cash deal closed.We decided to check at a dealer on the best deal on a new van. Turned out buying at Bluebonnet. Alvin Bailey steered us through the process in an extremely competent manner. Trade in value was a tad better than CarMax and we figure we're getting a deal that will prove to be 20% less per total expected mileage than the CarMax deal. Steve in the Business Office was extremly efficient and pleasant - he knew the warranty options well. Hopefully all the future service experience will be as great.Fastsest we've ever bought a car at a dealership - which is important for us. Didn't need to bring dinner and a change of clothes - but lunch sandwiches would have been great! Thanks for renewing our options for car buying. We'll consider a dealership next time as our first stop.

My son and I went to Bluebonnet today to look for a truck...

My son and I went to Bluebonnet today to look for a truck for him. He was trading in a 2007 Toyota but wanted something more manly. My husband and I had been to this dealership a year ago and it was a very pleasant experience which is why we wanted to check there first. Our salesman, Scott, was so professional and you had no doubt that he was working for you. He knew his business and was very personable. We got a great deal (better than we expected) and left with smiles on our faces. I highly recommend this dealership if you are in the market for a car or truck.

I am always so happy when i visit Bluebonnet Chrystler...

I am always so happy when i visit Bluebonnet Chrystler Dodge. The employees are so friendly and helpful. I have bought 2 cars from my sales person Lisa Rudd over the years. She is the best! We have developed a long friendship. I can call her about any questions or concerns about my car. I am even considering buying a new car and am currently working with Lisa Rudd. She always gets me a great price and lets me know upfront if a deal wont work for me. I also love working with the GM Steve LaSerrera. Lisa and Steve make a great team and never make you feel like you are asking for too much or wasting their time. Thank you Bluebonnet Chrystler Dodge for years of great customer service....and a big special thank you to Lisa Rudd and Steve LaSerrera.

My salesperson, Lisa Rudd, came highly recommended by a...

My salesperson, Lisa Rudd, came highly recommended by a friend, and she made me feel comfortable right away. I didn't know what I was looking for, have dismal credit, and was upside-down in my trade-in. Not only did Lisa point me toward the vehicles with the best incentives, she and Stephan crunched the numbers so my monthly payment on the new car is less than it was for my trade-in. I would confidently send friends and family members to this friendly, helpful salesperson.

Well after purchasing a new truck 3 weeks ago, my husband...

Well after purchasing a new truck 3 weeks ago, my husband and I went back to Bluebonnet Chrysler Dodge, and our salesperson Lisa, and purchased 2008 Chrysler Town & Country Touring Van. I refused to deal with anyone other than Lisa, she is truly amazing! We feel as if she is family, she takes great care of us!

I want to say that I shopped around San Antonio and the...

I want to say that I shopped around San Antonio and the surrounding areas and I found what I was looking for with Robert Mendez! If you have a high-standard of service then he is the representative for you! I like the small town and straight up approach BlueBonnet has! I wouldn't recommend anywhere else!

My wife and I shopped other Dodge dealers in San Antonio...

My wife and I shopped other Dodge dealers in San Antonio , San Marcos and Seguin but none of them came close to the service, price, friendliness, or knowledge of Robert E. Mendez at Bluebonnet Motors. We also shopped Nissan, Ford, Chevy, Toyota, and Honda. None of the competitors could offer us a vehicle that had all the extras, size and fuel economy that we found in our Charger at an incredible low price.

I had the pleasure or working with Cody Collier & Robert...

I had the pleasure or working with Cody Collier & Robert Mendez. Bothe did their best to work with me and their follow up was wondeful. I left with the new vehicle and they owed me a spray in bed liner & side steps. Cody followed up with me, got me my appointmentsn and got me squared away. Robert Mendez sat with me for like 40 minutes while I waited for the side steps to be mounted. Over all great experince probably why they are # 1 in Texas.

I had been shopping for a truck to fit my towing needs. I...

I had been shopping for a truck to fit my towing needs. I thought I needed a truck bigger than a 1 ton. I was getting very frustated with salespoeple at a couple of other dealers that didn't know anything about their trucks capabilities. I am so fortunate to have found Alvin at Bluebonnet Dodge. He was able to ask the right questions and recommend the right truck. I am completely satisfied with my purchase and I can honestly say that I learned everything I needed to know about my new Dodge to make it work for me. GREAT JOB!!!!

Worked with Todd on buying a new 09 1500. Purchased one...

Worked with Todd on buying a new 09 1500. Purchased one in Nov of 08, then traded it in on another 09 in April of 09. Decided I wanted a 1500 w/rambox. I believe Todd & the dealership did the very best they could to help me not loose too much money on my 6 month old trade in. Blue Book and NADA didn't even have values yet for the 09's. The people there are very friendly. I also have a had a great experience with the parts guy James Atchison, who helped me look up the parts for a new rear bumper to replace the one my son damaged. I also purchased some accessories and James was really helpful with finding what I wanted. The guys in the office where the special orders are placed are also great to work with. They listen to you and help you put together an order you will be happy with for a long time. I love my truck and a lot of that is because of the experience of working with the Bluebonnet team, as well as being welcomed back whenever I'm there just to look or get parts or ask questions. We will be purchasing a charger for my wife soon and it will be from Bluebonnet.

Great sales department. Extremely satisfied with the...

Great sales department. Extremely satisfied with the purchase and delivery of my Ram 1500. Would recommend and will recommend this dealership to anyone looking for a Dodge or Chrysler vehicle. After shopping at other dealerships in San Antonio area with went to New Braunfels and it was worth the trip. We will return for our daughter's vehicle in August.

I never imagined that owning my dream car would be as...

I never imagined that owning my dream car would be as easy as visiting a website. Blue Bonnet Chrysler Dodge, a leading Chrysler and Dodge dealer, made it very convenient for me with their simple and easy shopping procedures. Every step of their sales process was simply amazing. You just have to step into Blue Bonnet Chrysler Dodge to believe it.