Birdnow Chevrolet Monona

Accommodating - attentive

Went in one day to have a recall matter attended to and mentioned I might be interested in finding out trade value of my car. An appointment was made with Kyle to meet next day. He was very attentive and professional. I did not not intend to buy a car that same day, but ended up doing so, getting a car and price that I am very happy. While there I also relayed a matter that had not been handled entirely satisfactory when I first contacted their service department on the a recall matter. The general manager was very prompt in attending to the matter. I reminded them that several years ago my first experience was not as positive; as I found out later I had been sold a car with tires that actually presented a safety issue. This time around I came out feeling good and pleased with service.

Good job, very easy to work with.

Overall was very satisfied with everything. The salesman took the time to explain everything to me and hook up to radio and OnStar. The inside was spotless, but I felt the outside could have been a little cleaner. Apparently, they had to take it else wear to have an extra put in for me and didn't total clean the underneath and outside before I picked it up. It wasn't bad, Not a big deal, but was a little disappointed in that, it's probably something only a women would notice! In the above, in Facilities, I couldn't put the stars in, but I was trying to put in 5 stars Excellent , but on mt iPad it kept taking out my stars.

great service, great Staff!!

I bought a 2015 Chevy Malibu. Kyle was my salesman. He was just a wonderful guy, he was very friendly and really knowledgeable. It was good to be at a dealership that knows there cars. He was not pushy. I have to say that this is the first dealership I've been to in many years that I did not feel pushed to buy a vehicle. All the staff was so nice and welcoming. Thank you Kyle and the staff for helping me find and purchase the right car!!!