Billy Navarre Chevrolet
Billy Navarre Chevrolet
Customer Service: 3.9 Buying Process: 4.7 Quality Of Repair: 4.9 Overall Facilities: 4.8
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Service Snafu
I was quoted $530 by Lee, but charged almost $700, for a bolt, a belt, a battery, & an expensive tow. He promised the repairs in 2-3 days, but the job ended up taking 11 days, from pick-up to completion, because they had to send for a special tool, which Lee didn't inform me about, until they'd had the car for 8 days. When I'd call, I'd repeatedly get the answering machine, but no call back. They also don't allow any negative reviews on their page.
One Of A Kind
After driving 2 1/2 hours for a car that disappointed me at a different dealership I decided to to ride around. The second dealership I visited was okay but didn't really make me want to buy right away. The 3rd time was a charm. They lady at the front desk noticed right away that I wasn't being assisted & paged a salesman right away to help me. Brent Lacour walked up & I now own a New Chevy Truck. Probably one of the best salesman I ever had dealings with. After a bad experience with a local dealership in Alexandria,La., I will drive 2 1/2 hours for good service anytime. Billy Navarre Chevrolet is Great to try after a bad experience.
service
they have excellent customer service there. They don't leave you waiting without giving you updates on the vehicle. The cashier and service adviser were awesome.
Great place!
The had an awesome variety of used vehicles and very friendly!!!
great service!
i always come to Sulphur Billy Navarre its nothing it positive workers and always willing to help!
Fantastic Service
I brought my truck in for a oil change and tire rotation and I was in and out in 1 hr! great service adviser, took real good care of me! will definitely always come to Sulphur Billy Navarre!!
Had dead battery they diagnosed and replaced!
Great A+ service they took me in without an appointment! Diagnosed that I needed a new battery and got me a new one with a warranty. Ask for Brett he was a great help in the service department!
great experience at this dealership.
i had such a great experience at this dealership and would recommend anyone to experience the excellent customer service and professionalism.
Great Staff!
I came in looking for a new car! I felt like i was in and out less than 2 hours! Both manager, Finance and Sales were outstanding
GREAT SERVICE!
Got oil change in 1 hr and got right out! Great customer service! everyone was really welcoming :)
Never heard from the dealership
I have reached out to this dealership twice via Cars.com email and have had no response. The vehicle is still listed as available. Poor customer service starts with poor (or in this case zero) communication.
Mediocre
I already owned a Chevrolet and I went to test drive a new Silverado. The salesman couldn't answer simple questions about the truck... He was very unhelpful. I ended up buying a Ford.
no response
was looking for a used Yukon xl,stopped at the dealership in lake Charles.talked to the use car manager,and was told couldn't talk right that minute he was on the phone with a angrey customer,so left a business card with the stock numbers on the back with vehicle I was interested in.got a call from someone at the dealership,but had know ideal what I was looking for.told him about the business cards with the stock numbers on it,never was contacted after that.stopped at the sulphur dealer ship and was meet by a young man named ben,talked about what I was looking for.told him about the vehicles at the lake Charles dealer ship,he told me he would check into it,never heard from him.i bought a vehicle from energy country ford in port Arthur tx
Dealer never respoded to my inquiry
I email about a vehicle and never got a response. I'm still looking for a used vehicle for my elderly parents.
Great Service
I purchased a new Silverado from the dealership and it was the best vehicle buying experience I have had. The staff are extremely friendly and accommodating. Also, I became aware of a minor recall and brought the truck in for service. The service technician Lee immediately handled my recall and I was in and out in around 30 minutes. Great experience, I would highly recommend anyone to visit.
Purchase and Service
Purchased a new Chevy Cruise. Hate being in a dealership long with negotiations, but with this sale, it was fast and painless. First service for oil change & tire rotation, Saturday service was fast, in and out in 30-40 min. Max.
Car girl
Great customer service. They took cars of me right away. All the staff treated me and were all very helpful.
Mileage: 13705
Color: White
Transmission: Automatic
Body Style: Pickup
City: Sulphur, LA
Engine Type: 8-Cylinder Turbo
Mileage: 98496
Color: White
Transmission: Automatic
Body Style: Pickup
City: Sulphur, LA
Engine Type: 6-Cylinder
Mileage: 217526
Color: White
Transmission: Automatic
Body Style: SUV
City: Sulphur, LA
Engine Type: 2.5L gas
