Bill Robertson Nissan

Service work on my 2005 Nissan Xterra

Dean Goben, service tech #768, just completed a major service on my 2005 Nissan Xterra. He replaced my 3 timing chains, with multiple guides and tensioners. He also replaced my water pump, oil sending device, and my gas gauge sender unit in the gas tank. He also performed a complete tune up with new spark plugs. He did an "excellent" job, and, as always, communicated everything precisely and accurately to me before he did any of the work. This service took more than 3 days, and I stopped by each day to check the progress. Dean took his time to show me the old worn out parts and the new parts he had installed to date. He also performed a 100 point check on everything else on my Xterra, and gave me a report on any items to watch for on future service. I have never completely trusted a vehicle technician before I met Dean, but I trust what he tells me about all our Nissans. In fact, we have 3 Xterras mainly because of Dean, and we bought 2 of them where Dean works ... because of Dean. Dean has been our only service technician since 2007. He serviced our 3 Nissan Pathfinders before we purchased our Xterras. This was a very expensive service (over $3,400.00), and I felt ok with it because I first talked with Dean, who explained everything to me honestly of why it was necessary.

Outstanding dealership to work with

My daughter bought her first car there- we contacted Jeff through the internet site and he responded back so quickly- we recently went back to Jeff to check on another vehicle. Again, prompt response. He is by far one of the nicest dealership salesman I have ever met. He has kept in contact us ever since our first purchase, and any small repairs we needed he made sure we were satisfied. Definitely a superb dealership to work with. The car we were looking at This time, was decided to be not the one we would be extremely happy with so we are still looking- we know Jeff will keep an eye out for us!

great people, great dealership

I was looking for a certain Nissan pickup for my husband and I could not find it in Portland, Or. So I started looking outside the are and there it was at this dealership. I was working with Jeff for a day and half before we got a price and it was the one that we were looking for and so we traveled from portland, Or. to Pasco and there it was. it was everything we wanted plus and the deal was made. Then I started just looking at the new inventory of smaller cars for myself and a special deal came across the Internet whilde we were there and we ended up with two vehicles that same day. Jeff was our guy and he is the nicest person and he had even came to Portland to pick up my car that I did not have at the dealership due to buying the one for my husband. Wonderful people, easy transactions, friendly, and like dealing with a friend, no hassles, no high pressure. It is all up to the individual, relaxing excellent service and people to work with. We loved it very much and love our new cars as well.

New Murano

I purchased a 2012 Nissan Murano and what a Great deal, and would like to thank Jeff and Craig for working with me on a price that worked for both of us. They treated me fair and with respect! As long as people like this work at Bill Robertson I'll be back. Amalia did a great job processing the "paperwork" as well. Overall a 5 star experience.

Over the Top Customer Service

I made an appointment to get my oil changed and they inspected my car, fixed my blinker bulb, and washed the car up. Great experience, the Service Department is Top Notch! Their Service Leaders Don, Natalie, Lisa are Wonderful!!

Could Not Trust

The representative working with me was switched without warning, and the new one didn't know about the car I was interested in. He ended up telling me several substantial pieces of misinformation because of it that I only knew were misinformation (e.g., whether the car had been given a new engine at trade-in) because I had been following the car for some time by placing several calls to the dealership. This was in addition to the same type of misinformation being provided by telephone. I do not trust the individuals I was working with.