Bill Kidd's Toyota Volvo Cars

GREAT PLACE TO SHOP

Of all the vehicles I've purchased this was the easiest transaction I've ever completed. It was smooth, fast and friendly. I traded in a vehicle and got exactly what I thought I would. Very pleased with the professionalism of my salesman. I will buy my next vehicle from Bill Kidds!

Pleasant experience

I was greeted from service person when dropping car off to go into service area..advisor greeted me and asked what we were doing today. Explained that it was being looked at to see if the latest Entune upgrade was needed. He explained about a guesstimate of time. And he came about 1 hr and 15 minutes later to say car was ready. The experience met my expectations.

Gratified

Courteous, professional, and knowledgeable service advisors. Trustworthy advice and counsel offered about your car concerning possible future repairs that may be needed.

My Toyota experience....

Very easy to make service appts. The staff, Zach, very kind and polite. I needed to get a loaner vehicle and miss Juanita took care of me. I have been coming here for years and will never go to another Toyota dealer.

Great Service, great staff

salesperson was very understanding, and very knowledgeable.We enjoyed dealing with Tim. Great service and great car!This is the second car we purchased from Bill Kidds. Very happy

Bill Kidds Service... Its All about the Customet

Customer service team led by Dave A, Juanita, and the ladies behind the checkout counter.The quality of work is great, but the costumer service and relationships there keep me coming back.

Great services, perfect information given

Perfectly treated by the Sales Agent and the service is greatInformation was accurate and they gave us all we needed

2017 tacoma

no pressure environment and friendly sales people and willing to work it out w customers to make it happen lots of choices too.

New Toyota Camry

It was a Very efficient process. Good advice from the sales consultant.We were very happy with the overall experience and the price.

Nissan Murano

Did not end up buying from this dealer due to finding a closet vehicle, however dealer was very helpful, contacted me several times via phone and email, and was very proactive.

Volvo

Highly recommend salesperson; Wayne. He is very knowledgeable, honest and willing to help. We have bought a car from Wayne in the past and would strongly recommend him to anyone.

Tire Problem Solved

I had a screw in my tire. I called to see if I could come in and initially was told they were booked and couldn't look at my car for two days. I told them I was going to try to go somewhere else. When I went to a tire store they didn't have my tires. I called Biil Kidd's back and talked to Dean. He told me to come back because they had the tires . They couldn't do the job till the next day and they would work it in to their schedule. Dean also helped me get a rental car .I give Dean and everyone involved high marks for customer service.

Great courteous service

I was treated with courtesy and all work I requested for my car was done in good time and professionally. Thank you for a good experience.

Excellent dealership!

Steve Migash was excellent and very helpful. He listened carefully and looked out for our interestes. Then contacted us when a car that met just about every criteria came in. Paul A was also helpful in helping us with the sale and Wayne was just an excellent and patient person who ended up writing up all the paperwork. Great team!

Great online service

Online sales manager was quick to respond to all emails, didn't hesitate to provide a final price as requested, and was even able to acquire the car I wanted (in record time) even though you didn't have it on their lot.

Awesome service, and friendly associates

Awesome service, friendly associates and amazing pricing. Would defiantly recommend this dealership to anyone looking for a great car. Thanks.

Bill Kidd Toyota

Didn't wait long to get help, and the people were all friendly. Waiting area is fine, but wifi was not great.

Very helpful service department

Check engine light came on and I brought it in and they squeezed me in for service ASAP. Was able to go on my cross country road trip as planned after all!

Classic service on my classic FJ40

Knowledgable crew. Wonderful. Thanks to Service writer Jeff and technician Tim. Did a great job making me feel very comfortable whilst working on my 1969 Toyota FJ40 LandCruiser.

Bill Kidd's Toyota-New Highlander

We have purchased all of our Toyota cars from Hans Blom, over many years. He is knowledgeable, thorough, patient, courteous and you never feel rushed. All questions are important to Hans. He tells you to come back with questions as often as needed. We have recommended Hans to so many friends. He is an asset to Bill Kidd's. How blessed they are to have him. Hans is so honest and works so hard to make everything right for the customer. It has been our privilege to know such a kind and wonderful gentleman.

Great place to buy a car

Very easy dealership to work with. Purchase went great and the sales/financing team were very helpful.

Exemplary Service

The responsiveness and knowledge of service advisor Dean Marino, who worked with me successfully on a particularly vexing issue with my vehicle's starter. It's always easy to service cars in for routine maintenance, but when the problem is a particularly complicated one, this is when true professionalism exhibits itself, and Dean acquitted himself at the highest level in my case. He wanted to be sure the issue was fully resolved before I received my car back--and that's customer service at the highest level. I have full confidence in him and the dealership going forward.

great service

Karl was a wonderful salesman he explained everything that took place and the charges i was totally satisfied with the service i received

Excellent service!

I was very impressed with the great customer service I received yesterday and the curteousy of your staff. Ms. Hepp was extremely pleasant and accommodating to me, particularly when she apprised me of a discount and even threw in a very well needed car wash. Your service department was quick and efficient when they provided me with a duplicate key and a remote to match in a timely fashion. Thank you very much for your great service. Kudos to Bill Kidd's Volvo and their professional staff.

Excellent Volvo service

A windshield leak was fixed at no additional cost.The Volvo emblem was missing on the front grill and was replaced at no cost.

Great Service!

I liked the way that Carl treated me. HE listened to my concerns and gave me professional, courteous and knowledgeable answers and feedback.

Top Notch Service

As always the personnel at Bill Kidd's are top notch. From the very beginning to the very end, the team at Bill Kidd's always make me feel as though I am the only customer that they have. I have been a customer for years and I will keep coming back. Kudos to you all!!!

excellent experience

Debbie Skipper was best part of experience. we had other dealerships in area wanted give us good deal but her approach was one of the best experiences ever had with car salesperson.

A good day at the service center

The staff is friendly and professional and the place is clean and has everything you could possibly want if you are waiting for your car. When it was known that my car would be there all day a loaner was given to me. I didn't expect that since I didn't buy my Volvo there.

service and purchasing at Bill kidds

Efficient, good communications, good service and a friendly staff that shows they like the customers Couldn't be more satisfied than dealing with Bill Kidds

Great Car Buying Experience

The entire staff at Bill Kidds Toyota was amazing and personable. I like that it is a family owned business and not a franchise. The staff shows pride in their job and make sure that every customer gets the same experience.

completely satisfied

Remarkably fast service, so much so that I almost didn't need the shuttle. Still appreciated the shuttle mind you, and the driver and I had a great conversation both to and from.

The place to buy a new car

Everything and everyone as professional, kind, and helpful.I especially enjoyed working with Hans.The customer service was excellent.I recommend this dealership.

Service experience at Bill Kidd's Toyota

Service people were polite and car was repaired quickly. They found another issue, not serious or needing repair right away, but called it to my attention so I would know it was going on. They gave me a cost estimate on it.

Great Service and Outstanding Customer Advisors!

The people... Dave A., Juanita, the guys in the drop off area and the great gals behind the checkout desk! The service and quality of work are outstanding!

Clean, comfortable, & great service.

My sales person, Elliot Evianiak, was incredible, patient, understood exactly what I wanted. He explained everything in full detail. All & any options too me. Explained the dash, outside mirrors, etc. He's a keeper. My son is coming back in to talk about a Toyota truck.

Very friendly

We were made to feel like family. Bill Gerald was especially kind and helpful. Andrew McCord made the financing a breeze. Every person was kind and friendly.

Great service in the purchase of a new car

The members of the Sales team were truly outstanding ... they were efficient, knowledgeable and made my experience an easy one, from start to finish. They didn't have the exact model that I wanted, but they found one in Delaware and brought it to their lot on short notice. I felt that I was given a fair price on the new purchase, along with a fair value on my trade-in. I'm thrilled with the new car and now look forward to receiving excellent service when the car needs work in the future.

I got a new car!

Nicest people and they do not play games about price or anything else. This is my fourth purchase from Bill Kidd. Our sales person has been with the company for 20 years. That says something

Tremendous service

My driver's window came off track when I was out shopping- and it was pouring rain outside. So I drove to Bill Kidd's to get it taped off until I could get an appointment with the service dept. They said that they would take a look at it and see what they could do. In about 1 hour, the window had been fixed!

Excellent service, free loaner car

Service was done in a timely manner and I was given a loaner car to use. I was called for approval for any additional work.

Speed of entry

Speed of entrance car was ready quicker than I expected. Service representative was fast and knowledgable. Pick up was gfs last and efficient.

Great customer service and quality workmanship

The Green Team, headed by Jeff, always makes sure that I get prompt service. I know that my car is being well taken care of.

SERVICE FACILITY

The kindness and courtesy of the staff in the service center make service visits a pleasure. Because I live several miles from there, I always wait while they work on my car. They expedite the work and keep me informed if it is taking longer than expected. In addition they have a "quiet room" so I don't have to listen to either daytime TV or other's cell phone calls!

Great experience!

I liked getting an update call during the day and the fact that I can get a loaner car so I can still get to the office without too much trouble.

Great service, great people, great vehicle

We purchased a previously owned 2015 Volvo in April. From our first contact, the staff members were helpful, personable, knowledgeable, and professional. We were made to feel comfortable and respected as customers who were prospective then real customers. Our thanks to Stan Wartzman, Steve Migash, Katie Shortledge, Corey Cross, and the receptionist at the front desk.

5 Star Customer Service Department

I called Dave Avila the day before, explaining that my maintenance light had come on. Dave told me it was a minor but necessary service and promised me he could have me in and out in a short period. He over-delivered on his promise. Not only did he make the appointment for me, he also followed through to be sure everything met the tight timeline I was on. It's service like this that ensures that I will always bring my car to Bill Kidd's for service. I wouldn't dream of going anywhere else.

Rapid response

The quick response to my needs from referring me to a tow company to obtaining a rental car and providing a car when repeated service was needed. Once the problem was determined, the repair was quickly completed.

Great Service

Dean kept me informed on what was being done to my car during its scheduled maintenance appointment. He told me when my car would be ready, and it was! He has handled themaintenance of my car since my husband gave it to me forChristmas 2010.

Recall of 2007 Camry for window check

My visit was for a recall on automatic window. Prompt intake, time waiting for work to be done was as expected, all parts of team were well coordinated. All went smoothly.

Troubleshoot and repair tire not holding pressure

Quality of workmanship, cleaned my car after service. Most impressive was Amanda's thoroughness in rechecking my invoice after I left and correcting a billing error.

Wonderful Service Experience

Service writer, Dean Marino, is always on the look-out for my best interests. He has the service technician look at my Volvo thoroughly to address issues while having routine service. I always leave feeling better that the car is ready to go. Dean recently went out of his way to replace the rusty bolts on my 12 year old S-60 with new stainless steel bolts. It looks much better!

Happy As Always

As always service was excellent. I have an old Toyota Tacoma with 258,000 miles on her. I put a good deal of money into her the past few months and am satisfied with everything Bill Kidds have done. I choose to fix the old truck up rather than trade it in on a new one for personal reasons. Hope to get to 500,000 miles on this one.

Great service!

Karl has excellent customer service. This was my first time going to the service center. I felt very comfortable. Karl and Rick were very personable and answered any questions that I had.

Great service

Excellent pricing and no hassle negotiationsFriendly and helpful staffQuick and easy buying processGreat service, selection and attention to detailWill buy from them again and recommend to all my friends

Stellar Servicing

Dean Marino is the most knowledgeable "car guy" I know! He always educates me and steers me in the right direction. Plus, he's personable and quick to call or email back to answer any question.

Great service

The buying experience was fantastic. We came to the Bill Kidds Toyota with our minds already set on a car we wanted. Marat was wonderful. He was very professional and yet friendly and kind and helped us to get the car in very short time. He also took the time to explain all of the features of the vehicle to us and fully answered all our questions. We are sure it will be pleasure to get our car serviced there.

Great service

For routine service, our Prius was taken in immediately and returned to me in 25 minutes. The washing of the car was much appreciated.

Great Professional Service

Dean was absolutely fabulous. He explained everything to me in terms I could understand. I now feel I can continue to operate my Volvo for a long, long time without worry.

2016 Camry SE

The professionalism and knowledge that Dennis Margroum demonstrated was the deciding factor. Added to this, he was intuitive (arranged for a car to be there that he thought I was interested in buying). He was available when I needed to visit. If there was something that I needed and he was busy, he was sure to have someone else step in.The dealership seems to have a large inventory and a willingness to put the customer first and at ease. There were no strong pressure tactics applied. Follow-up is great at the facility

Great service

The work was done in a timely manner and the people I interacted with could not have been nicer or more efficient.

Very poor customer service

Had my car repaired and the bill summed up to thousands of dollars. When it was time to get the car and pay for the bill, we told Amanda Hebb, a Volvo assistant service manager, that we were going to use our extended warranty. She was not happy about it and she really showed it to us. She kept on saying that it is a lot of work. She also said some insulting words. Her demeanor was very unprofessional especially for her job which is about customer service. It seemed that she doesn't want to do her job. Her action, her manners, the way she talks to customers is not suited for this kind of job. We will not be returning to Bill Kidd's Volvo Service Center if there is still an Amanda Hebb or if the customer service will not improve.

Clean, comfortable, modern facilities

Everything, clean & modern waiting rooms and facilities, loaner car, quality service and cost of maintenance/repairs now appear to be more competitive.

Great advice

Helping me to find the car that fit my pudget and my need. Receiving my perms ant tag and registration in the same time I signed the. Contract. Gave me a loaner car until my car ready to be picked up. ,Helping me to find the car that fit my pudget and my need. Receiving my perms ant tag and registration in the same time I signed the. Contract. Gave me a loaner car until my car ready to be picked up.

Great service!

Everyone was very friendly and I was particularly glad that they could take my car in for service on short notice.

Friendly service

My service contact person is so sweet. I really like the quiet room. The facility is clean and comfortable, which makes waiting for the car much nicer. I can bring stuff to do and actually do it.

consistent quality experience

I trust my salesman, Don Soltys, who has helped me with 3 leased cars from Bill Kidd. I know that things will be done correctly and I've always been very satisfied with his pleasant, courteous manner.

Fair deal; Great service

Steven Migash and Paul Anecharico were a delight. When I shop for a car, I've already done research. So it's all about the deal and the experience when it comes to choosing the dealership: being treated fairly and courteously. From this experience, I would definitely choose Bill Kidd's again.

Excellent Service

The service Rep called me back to let me know there was a software update recommended for my vehicle and asked if I would like to include it on this visit. She also arranged for me to have a loaner since the process was going to take longer than the original service request.

2016 RAV4 XLE Purchase

Overall the entire staff my wife and I dealt with did an excellent job. Mike and Stan From Sales were outstanding.

Great Service Experience

Thomas and the crew did a wonderful job yesterday. I appreciate that there was a disconnect between the appointment maker and myself when setting up the appointment that my "waiting" appointment would be 3-4 hours since it was our 90K appointment. Recognizing that I had my 9 year old with me, Thomas suggested that he may be able to arrange a loaner car which he did. I really appreciate the extra effort because it really alleviate the immediate situation as well as an unforeseen family "emergency" that developed that I was in position to help with. Thanks Bill Kidds Toyota

Excellent Experience

Steve Migash was excellent. No pressure, very relaxed, answered all of our questions. Very accommodating with our schedule and dealing with our family. Paul Anecharico (manager) was very polite, kind and helpful. Both of them really went out of their way to ensure that we were comfortable with the whole process. They went the extra mile to make us happy. I even asked for an extra accessory AFTER we signed the contract and they gave it to us without any charge and a smile on their face--did not make me feel bad for asking.

Another Great Service

The overall process. It was straight-forward. The staff I came in contact with were very courteous and friendly. I have had no issues with anyone there to date.

Customer Service

Amanda's customer service was great. Availability of a loaner car is always a plus and one of the reasons why I continue to bring my Volvo to Bill Kidds.

Purchase of a new Volvo XC70 from Bill Kidd's

Steve Migash was very helpful at understanding our wishes and differentiating them to our needs. He was very knowledgeable about the newer models and existing ones and helped make our final purchase decision. Paul, your Volvo Sales Manager, was also very engaging and helpful and made the buying experience a pleasure.

Clean showroom, great staff

Our saleswoman, Debbie, was excellent. She was knowledgeable about the vehicle we bought, did not engage in any tricky sales tactics, and was very up front with us. She said her philosophy on sales was this: "It's not rocket science. Just treat people how you would want to be treated, and they'll respond the same way to you." She definitely did that, and I really enjoyed buying from her. My wife and I drove nearly 2 hours to look at the vehicle, and it was well worth the drive.

Great service!

Their customer service department is always friendly and helpful; facilities are clean and the quality of their repairs is topnotch. I have always taken my car to this dealership.

Great Employees!

Everyone goes out of their way to keep you informed. My battery died on Friday- and the crew got me in without an appointment. I am always impressed with all of your employees.

great service

it was quick and easy. the facilities were amicable and the service members were friendly and professional. I highly recommend Bill Kidd's

Another perfect experience

Don Soltys and Bernie Kempa are great people and great salesman. I have known Bernie since I was in middle school and I have purchased many cars from Don. He is very upfront, knowledgeable, and accommodating. He is also truthful and always makes himself available for me. I will continue to purchase vehicles for myself and family from your dealership. I am sure you already knew this. I would like extend a thank you to Don, Bernie, the finance guy (cant recall his name), and your dealership for another great experience. Bill Kidds does provide excellent service!

Volvo XC60 Repair at Bill Kidds

Dean Marino made sure that my issue and the proper repair TSB was precisely communicated to the service techs. As a result my XC60 was repaired quickly on the same day! Dean arranged a new Volvo loaner vehicle for the day. He's a really nice guy to boot!

Great Service!

We always have a positive experience at Bill Kidd's. All staff are very polite and friendly. Our car is like new when leave.

60,000 mile scheduled service

I appreciated the explanation of the scope of the service and the warranty coverages. All items were addressed and followed up on. The service supervisor, Karl, was especially friendly, attentive, and professional.

Efficient service

I received a coupon to apply for a general oil service. As a return customer for 25+ years, this is appreciated. The technician researched my recall notices and explained the repair and process. Waiting area was clean and comfortable.

Great place to buy a vehicle, large inventory

Very friendly staff. Pleasure to deal with. Bought 3 vehicles in a year and each time same treatment. Would buy again.

Great service

My agent, David Avila, is awesome! He is one of the most professional, polite, and respectful service managers I've ever dealt with! The work center is comfortable and quiet, your accommodations are inviting, and all associates are pleasant to work with.

Great service

The Service Representative called early in the morning and went over what I wanted done. He also called back with a recommendation. He was prompt, friendly and courteous.

Great service

Honest answers - prompt attention to my needs - courteous people - clean - easy to get apt for service - bill in plain English

Stellar Experience

Easy to work with, honest, thorough, patiently answers all my questions, knowledgeable, friendly and if not reachable, always calls you back. Mike Thornton & Matt Andersen epitomize what great salesman are. They are models of what their competition should follow!

Personalized service, very nice facilities

The personal touch, you don't fee like your just a number. The thank you note on the dashboard when returning to the car is a nice touch.

Minor Repair

I still bring my car here for most work. The work was done while I waited and took about an hour. The waiting area is quiet, has a TV if you want to watch, but was quiet enough to read my book.

Perfect

Kevin Sewell was very helpful, and I never felt like I was bothering him, even though I had no idea what I wanted and drove many vehicles for a test drive. He was very patient and helped me find the perfect vehicle. He even taught me how to use all of the tech stuff on my car

Great and prompt service

Was greeted with pleasant hello from guys in garage. I was registered right away. Appt only took about 45 minutes.

Impressive Service

SALESMEN WERE INFORMED AND EXPLAINED THE THINGS NEEDED TO KNOW ABOUT THE VOLVO S60. THEY ALSO WEREEXACT IN THEIR FINANCIAL CALCULATIONS.

great experience

polite, informed, helpful. this was an enjoyable transaction from start to finish. good inventory and good people. thank you. i would recommend to others.

Great Service

The work was done on time, I was notified about some extra issues that needed to be addressed and they washed my car.

Great shop with expert service

Very accommodating with schedule needs, actually completed the work ahead of the scheduled time, called me and stored the car until I could pick it up later in the day.

Toyota Highlander

Melissa Lusk was upfront and honest. She told us what they had, what they didn't have, and what they could get. She also gave us the price before we showed up at the dealership.

Excellent service department

Service associate was very professional, friendly and accommodating. When I said I had to get my son to a basketball game by a certain time (after scheduling a wait appointment) she said it would be too tight and promptly got me a loaner vehicle.

great service, friendly staff

Immediate attention from friendly staff, service completed in the predicted one hour and a chance to chat with "Volvo Bob" about some questions I had about our new XC70 wagon (which he found the answers to).

Great Service and sale

Pretty smooth sale, all questions were answered and all required information was provided. Plus got a pretty good deal as well. Debbie Skipper was awesome!

Review of service on my Lexus

Most of the people were very friendly. All of my questions were answered promptly and communication throughout the day, while my car was in service, was good (keeping me updated and such.)

service on toyota tacoma

employees were friendly and polite, waiting area clean and comfortable, service was completed in the promised time of 1 hour, employees were friendly and polite

Great Volvo Service

Very prompt. Exceptional loaner policy while my car was serviced. My car was done a day earlier than I expected, and was vacuumed and washed when I picked it up.

Prompt Service

The appointment was made the day before we brought the car in, and the problem was taken care of within three hours, so we were not witout the car all day--and the price was reasonable.

A Positive buying experience

Tim Bennett listened to my needs, recommended the Highlander XLE instead of the limited because I needed a bench seat. He made the entire transaction positive. A first when it comes to buying a car!

Excellence

Dean was very courteous and helpful, explained the importance of what I needed for my car maintenance and the importance of a Volvo technician and Volvo parts.

Great service, excellent facilities.

Everyone is always so nice & accommodating. Karl Cook is my adviser, and he is excellent. He delivers on everything he says he is going to do, and I trust his advice completely.

recent visit

very happy to know that Volvo covered a problem that I had with my car. I suppose the dealership could have not told me that info, and made me pay for it myself. I dealership also arranged for me to use a loaner car without any problems. Also loved the car wash during a previous visit.

Karl Cook, Bill Kidd's Hunt Valley

The Service Department is the key reason to recommend the dealership. I trust Karl Cook's judgment and advice, and have high confidence that the primary goal of the service group is to protect my personal safety in this vehicle. This makes driving the car a real pleasure.

Great service

I truly appreciate the service tech letting me know what is good and what needs extra attention while I'm waiting.

Best Service Deot personal ever

Service Department bent over backwards to get my Volvo running again, being compassionate over my home situation, caring for a loved one with Alzheimer's, by eliminating my trip to the service department. They handled everything for me. Amanda was amazing. Thank you all at Bill Kidds

Great service

Staff and maintenance mechanics were helpful and informative regarding vehicle issues. Did not have to wait to long for service to be completed.

Service was prompt and kept informed.

I was told just how long it would take and that was about right. Since I was waiting I appreciated it. Also I was informed of what was found and what needed to be done.

Great service

Tim Bennet was extremely helpful. This was my first time buying a new car and he provided excellent service in assisting me. I was very happy about my purchase and the service I experienced.

Great courteous service

I was treated with courtesy and all work I requested for my car was done in good time and professionally. Thank you for a good experience.

Service

The car needed more service than I expected but everything was explained to me and I go a ride home until the car was finished and ready for pick up.

Great service

I liked the promptness of making an appointment, the welcome I received when I arrived, the details you shared with me about my car and recommended repairs, and that you washed my car and cleaned the interior.

Great service

Savanna was very accomidating when I asked if my Highlander service could be done earlier than 12:00. Her team had it finished by 9:30.

Great service, and comfortable facilities

The Platinum Team Service Manager, Thomas is great! He keeps me informed about my vehicle, listens to my concerns, and provides me a complete assessment of repairs I find satisfying. Also, from the moment I enter the service hub, the entire team of Service Technician's are always on point. They welcome and greet you professionally and guide you directly through the car service process, this is remarkable! The billing staff are friendly, timely, and I appreciate the assistance with the payment system; not only that, but their helpful in letting you know where to pick up your vehicle, talking about easy access and customer courtesy! Sensational!

04 Volvo S 80

How quickly I was informed of what the issues were, the price it would be and when the work would be completed.

Great experience

I needed a vehicle because my vehicle wasn't ready and had to go to work. Normally may not have gotten one but I did. I appreciate that.

Painless service experience

The time estimate was accurate and I appreciated being able to sit in the "quiet room" to read. As the facility is shared with the Volvo service department, I wasn't sure whether the Toyota side is considered "low rent".

Great service!

Great customer service with Karl Cook as my service advisor. I really appreciated being able to use a loaner car while my car was being serviced. Karl was great about updating me during the day about the progress of the work being done on my car. Thank you!

volvo, Bill Kidds

Were on time, kept me up to date about the progress on the car as I waited, cleaned interior of the car

Committed and provided excellent service.

Commitment, caring, communication, listening, consideration, politeness, respect - combined with knowledge, communication, problem solving and decision making -- all excellent, as I have experienced with the team who works on my cars and works with me, The Customer Service and Mechanic teams who have been dedicated to my cars, my family and shown the quality in every aspect -- ALWAYS EXCELLENT. now as one of my cars is concerning us all after196K miles, we discussed its replacement since they will take care of it and I will buy it from your dealership as I bought my current minivan. I greatly appreciated receiving a sales representative recommendation and my expectations were met when I briefly met sales representative Immediately after leaving Service--after emailing him I stopped by, not expecting to see him since it was his day off and heading to appointments...however He had received a call from service and I was greeted by him as I drove into the dealership. Honestly I do not think it could have been better at Service or Sales. My appreciation to all

Up to date communication, friendly analysis.

RESPONSIVE ( dEAN mARINO)Dean was very responsive to getting a rental from Enterprise, as a result of my Volvo being towed . Also, kept me informed timely to repairs. Very quick and efficient.

Very good service, courteous personnel

I am pleased with the Volvo service, also, the convenience of the car being picked up and delivered back home. Thank you.

Knowledgeable, helpful personnel

Helpful assistance about Navigation System. I reread the manual several times, but needed hands-on interpretation. I was able to use system for my next destination.

Old (90's) 940 wagon repair

Dean Marino always got back to me in a timely manner, whether the news was good or bad. It is a clean service area environment as well, and I appreciate that the attention paid me was equal to the environment I perceived. Also, since my car is considered an 'antique', it was nice to know that the Field Service Tech that diagnosed it had been with Volvo for over 40 years, and that meant he was going to be familiar with inherent problems of this year's car.

Grfeat overall buying experience!

Stan Wartzmann made my buying experience the easiest and best I've ever had in buying a car. There was no haggling over price. He was extremely knowledgeable about the RAV4 car that I bought and he gave me a fair price for the car that I traded in. Would definitely recommend him and your dealership to anyone.

Great Service

My husband and I worked with Kevin. He was fantastic. The vehicle we wanted to purchase was not in stock. Kevin helped us in getting it ordered, he kept us up-to-date on the status, and he made the sales experience relaxed and fun. I would highly recommend dealing with Kevin.

Bill Kidds is great!

Always polite, on time and great service! I recommend taking your vehicles here for service. I loved their customer service.

largely good, but a long wait

glad calling ahead helped ensure a tire would be avaialble and the guy looking into it could verify the warranty covere dit

Great customer service

Amanda and everyone else are always pleasant to deal with, and they take the time to explain what's going on.

Great service, very cordial and helpful serviceman

Prompt, cooperative, cordial and friendly serviceman. He went out of his way to meet my request and service was done as I expected.

Great service-even if repairs are costly!

Dean and Carl provided service"Beyond the call of duty" in setting up my 10,000 mile service, providing a loaner, and allowing me to "drop off and pick up" beyond business hours (my fault in thinking the service department was open until 7:30. Carl could not have been nicer when he saw me pull up to the door at 7:10! Dean was empathetic in allowing me to change my previous appointment due to personal circumstances. Thank you both!

qualisty service

efficient and timely the facility is close by, customer friendly, warm, clean and attractive. I was disappointed that the management did not recognize I have a life time oil change warranty and was going to charge me for the service.

Respect shown to me, friendliness of staff

I felt respected as a customer. The friendliness of the staff and the timeliness in handling my purchase and getting me on the road quickly. Have appreciated the follow up on me and how things are going with my vehicle. The willingness to help me with any questions.

Reasonable sales process

Hans Blom is a professional who listened to the buyer and sold what the buyer wanted to buy. Then he spent a reasonable amount of time reviewing the updates since we had last bought a vehicle from BK Toyota.

Great service

I had to wait for service to be completed, so I saw "priority" stamped on my order. Nice! Service was completed earlier than promised.

Great service

Joe Cooper is great - have worked with him before -process is very easy - makes buying a car a pleasure. Highly recommend.

Good service

I was able to get in and get the work needed done without a fuss. It was also nice that there were plenty of restaurants in the area and coffee shops to visit while I waited.

A very pleasant experience

Vehicle prices were fair, all staff were exceptionally helpful and polite. And transacting a trade and purchase were relatively quick and painless.

Bill Kidds Volvo Service

Dean is very helpful. I like the "aftercare"car cleaning, washing and wipe down service. This is really a car friendly place .

07 Rav4 replacement of pistons/cyllinders warranty

I appreciate the extended warranty on our 07 Rav4. It cured our disappointment in learning our car was worthless due to excessive oil consumption. We are a Toyota family with 3 in the driveway including a new Tacoma. Thank you also for the loaner car for the week the Rav4 was in the shop.

Bill Kidd service visit

Starting with the great communication with Zachary Taylor my Taylor service advisor who is courteous, very friendly and the best advisor I have ever experienced in many dealerships to as well Juanita who provided me with a loaner car. Honestly your dealership employs very competent people and being friendly to customers makes a big difference.

Smooth Car Buying Process

Attentive service during the entire shopping experience. Not the pressure you might receive elsewhere. Staff were all friendly and knowledgeable in their respective areas. The car was delivered as promised and the entire process was smooth from start to finish.

Excellent service, friendly, efficient staff.

For over ten years I have been returning to Bill Kidd's Volvo, and I have been very satisfied with the service, and above all, with the consideration to the client. Especially Bob Garrish.

Topping oil for free

I brought my van to Bill Kidd for regular service and the technician found that another dealer failed to fix my oil leak during my last visit to that dealer. The oil leak was so severe that Bill Kidd had to add 2 qt engine oils to fill. They did this completely free for me and referred me back to the previous dealer.

Excellent Sales Staff

Debbie Skipper was an excellent salesperson who kept in contact with me, updating me on the specials and checking to see if I had any questions. What impressed me the most was that she was very professional, friendly and was not a bit "pushy".

Great service and sales

It was easy and no hassle. Tim worked us through the lease of a Prius C which was exactly what we wanted (even the color).

Great services, pleasant staff, clean facalities

I was very happy about my service with Toyota. Everyone was pleasant and kind. My care was serviced quickly and I was in and out. I am glad that we brought a Toyota.

Great Service

I like the good communication. They're very straightforward with me. It's always a pleasant experience. Jeff Schnitzker makes the service process very nice!

The Blue Team is Great.

David did a great job scheduling the appointment. Also, recall was done during the oil change. Quick and easy to use.

Best Detailing Anywhere

Jermaine always does an excellent job detailing my Prius, both inside and out. You can tell he likes doing what he does. You need to make sure he stays with you because it is one of the main reasons I return to Bill Kidds.

Stress Free Process

I liked the fact that my visit was stress free. . I liked the professionalism, and I liked the fact that employees greeted you with kindness. . You guys really made my day. .

Great service

As always the service was excellent. Dean Marino always takes good care of us in letting us know what is involved and following through.

Matching the Automobile with the Customer

My salesperson Wayne was professional, friendly and knowledgeable about the Volvo that I ultimately purchased. The Manager (?) was willing to negotiate a deal for an automobile that was more nearly in line with my expectations and wishes.

Top Notch Service As Always

Jeff Schnitzker has been my Toyota Advisor for a number of years. He always calls me to inform me of what he finds with my automobile and explains the problem in layman's terms that I can understand. If the call is not going to be ready at the specified time, he calls to let me know and lets me know why. He has great interpersonal skills and I have never had a problem interacting with him. Overall experience was an excellent one.

Great Service, clean facilities

Prompt, effective and professional. Very good service. Also, very easy to book online and its process of sending reminders via text and mail is smooth, never intrusive and always helpful.

Great customer service

From thr time of my arrival , I was immediately provided with my vehicle . The whole process was smooth and timely.

Great Experience

Everything hands down the best experience from start to finish Marat Mostovoy was and awesome salesmen and Tracy Reich,Mike Thornton, Tom Walter, Katie Shortlidge they all said its like a family working there and you all treated us like we were part of your family you guys rock!!

Great Customer Service

My service rep's attention to the customer. She made sure that all the details of the service were relayed to me. She explained what was being done and why. Her Customer service gets my highest rating.

CAR PURCHASE (TOYOTA HIGHLANDER)

KIND SALESMAN. nOT PUSHY. fOUND THE CAR i WAS LOOKING FOR AND HAD IT BROUGHT TO THE DEALERSHIP W/I 24 HOURS.

excellent service

Hans and his manager acted like they really cared about us and gave us a really excellent deal. We couldn't have asked for better service

Dean was great.

Dean worked with us to get the repair done in a timely manner and he also worked to get the repair done under budget.Thanks Dean.

GREAT SERVICE

Scheduled service appointment was on time. Time required for service was accurate. Phone contact for additional needs was appreciated. Service representative was appropriate.

Hard working sales person

From first random dealer email query through many emails, it was obvious Mike was willing to work at finding us exactly what we wanted and be of service to our needs. This is what sets he and Kidd Toyota apart from others

Quick repair

It was just to repair a tire. I had no appointment and they worked me in. I think I only had to wait 70 minutes. Thank you

Best New Car Purchase Experience I've Ever Had

Steve Migash was extremely knowledgeable about the Volvo models, features, and options and very quickly helped me narrow down on the model and options that I wanted. He helped me on the test drives. And he never pushed me faster than I wanted to move, even after I told him I was also checking out Audi's and BMW's, and needed to engage my wife in the decision, too. Wayne provided backup when Steve was not available, and Paul was very straightforward on negotiating the final price and trade-in.

Prompt and satisfactory explanations to inquiries.

The Bill Kidd staff are prompt in meeting the needs of customers and explaining aspects of the required service.They are also friendly and sociable.

Sales experience

Rado Robev, our sales consultant, was direct, but clear, honest and fair.......always living up to his word. I sincerely appreciated his approach and overall character in general. I can honestly say that I will recommend anyone that is looking for a car in general, and certainly if they are looking for a Toyota in particular, to Rado.

2016 Camry

Price quoted for purchase of the car was able to be negotiated fairly and rather quickly. Salesperson was knowledgeable and friendly.

Great customer service

lots of people to help out and keep things moving along; love the quite waiting room; Juanita was particularly pleasant in handling setting up a car rental

Great experience

Hans was so helpful and he worked with me with no pressure. He always stayed in touch and met my questions and needs

Excellent Customer Service

Everyone was extremely helpful and friendly. I didn't have to get any major repairs yet, just some recall work so far, so I can't speak to the quality of the mechanics but I will be bringing my car to your place for all my service until I see a reason not to. Thank you guys very much.

Excellent service

Mr. Marino provided me with detailed explanations of the service to be performed and of any other problems discovered during the service. Everyone is always very courteous and helpful, especially Mr. Marino.

service check uo

The service is great! The waiting room was very pleasant. And the staff treat you like they value your business. I even had a thank you note when I returned to my car, very nice touch!

Knowledgeable sales team; no high pressure sales

I was welcomed and helped in a professional and responsive manner. All my questions were answered and assistance was always available, but never was I pressured or exposed to any amount of aggressive salesmanship. Wayne was knowledgeable and very helpful and I would recommend him highly.

Great purchase experience

Elliot was easy to work with, he found me exactly what I wanted and got it on very short notice.

Excellent Service Department

Bill Kidd's Toyota service department is honest and skillful. They never exaggerate or create a vehicle defect for customer to repair during my 10-year experience with them. They can always fix my car at a single time. I am very happy to be their customer.

Bill Kidd's Toyota-Great Place Friendly & Helpful

Everyone was extremely helpful and friendly. I did not feel as if I were in a car dealership where I was sales bait.

"I Love This Dealership"

My car went in for its first service. It took less time than I was quoted and there is a quiet room for people to read.

Fast service, friendly staff, great job!

I appreciate that I was able to get an appointment on the same day that I called. The wait for the repair was less than one hour, which was the estimated time. And then, my car was washed in addition to the repair that was done!

Great Service

Service Dept. very accommodating. Had problem after I left and they arranged for me to have a loaner that was available when I returned the car.

Great Service