Bill Jacobs Volkswagen

Great place to but a new or used car!

I just purchased my third car from Bill Jacobs VW and if ever the need for another purchase comes, I will go back to them. The ease of choosing a car and the whole purchasing process was very easy and without fuss. I also wish to complement Casey Mountain and Rodney Garmon for being very friendly and helpful.

Great service advisers

Overall pleasant experience with the buying process and service department.

Oil Change 5/20/16

My total experience with the customer service rep and one of the sales associates was excellent. Everyone was pleasant and eager to please. This was in complete contrast to my experience with another VW dealer and service department. No question, I will happily return for service as needed.

Great Service

I pulled into the service bay and as welcomed by Erv. He was very friendly and helpful and swift in his service. I have been assisted by Erv in the past and feel as if I am with an old friend. Well done Bill Jacobs for having employees like Erv! Troy

Best product knowledge and customer service

Rob Butts has delivered over 15 cars to me. He has the best product knowledge and customer service of any salesperson I've worked with. I highly recommend him to friends and family.

Great Car buying experience

Ricardo Echeverria made the Car buying experience very pleasant and hassle-free. He always has a pleasant smile on his face and has incredible insights with out any bias; which are invaluable to make right choice, when it comes to making educated choice in car buying. Ricardo did provide a 5 star service, we certainly feel like a part of billjacobsvw family now,thanks to him . Thanks Ricardo for making the ownership of our new vehicle an enjoyable and completely satisfying experience.

Outstanding Customer Service

From the moment you walk in the door, you recieve outstanding customer service! Cesar, my salesman, has been amazing! This is my second vw purchase and aside from the vehicle being wonderful, Cesar and the staff made the experiance a pleasant one!! I highly recommend Bill Jacobs VW and Cesar!

A Great Auto Dealership in sales and service

I am a long-time Volkswagen owner having bought my first Volkswagen in 1980 --- a VW Rabbit diesel! I've dealt with many VW dealers over the years both on the east coast and here in the Midwest. I have to say that Bill Jacobs VW sales and service ranks as the best. I purchased two Volkswagens from Bill Jacobs VW, one in 2006 and one in 2013 and --- both were diesels! I have been completely satisfied with the cars, the sale prices of the cars, and the after-sale service with both cars. In particular, I was very pleased with Rob Butts who handled the sale of my 2013 Passat. I commend Rob for his patience and thoroughness. Patience because I had a ton of questions about the vehicle. Even though I had a lot of experience with Volkswagens, I still had many questions to ask! Thoroughness because Rob would always addressed my concerns and questions in most satisfactory manner. I highly recommend this dealership and Rob Butts as your salesperson for your new VW!

Matt Mcevilly was super helpful. Great experience

Matt Mcevilly and all employees were a great help all through the buying process. Matt took care of me from when I first came in to me purchasing the car over a week later. They were never pushy, and were more than happy to make any changes I wanted throughout the process

Recall or Not, Bill Jacobs VW Sold Me The Greatest

Thank you Robert Butts for not only selling me the greats vehicle I have ever owned, but the care you have shown since my purchase has been awesome. I now have over 125,000 miles on my VW Passat and it still runs as good as the day I purchased it.

Buying a car from Ricardo

I have purchased 5 cars from Ricardo Echeveria and I could not be happier with the experience. Always friendly and easy to work with.I love VW's and as long as I do Ill buy them from Ricardo at Bill Jacobs.

Friendly Real People

I had the pleasure of purchasing a used vehicle from Ricardo this week. He was so friendly, not pushy at all, and absolutely down-to-earth. I would return to this dealer in a heartbeat, and wouldn't hesitate to ask for Ricardo. I love my new Tucson, and I'll be back for my free car washes! :)

Great purchase experience

My salesman, Rob Butts did a great job finding the car I was looking for. He also handled every aspect of the entire sale a very professional manner. I sent him another buyer and he purchased a car from Rob as well. I will send anyone I know that's looking for a volkswagen to see Rob.

Service Department - warm, friendly

I had the privilege of being assisted by David Ketza from Bill Jacobs VW in Naperville when I brought my car in to be serviced on Saturday. Not only was he efficient but what a gentleman! He was so caring and thorough that I wished I needed to buy another car. I left feeling reassured and grateful for the experience. Ask for David and you will not be disappointed in service, follow up or just for seeing what excellence feels like. Roz Usheroff

3rd straight Passat!

Just purchased my 3rd straight Passat from Bill Jacobs VW. We continue to do business with these people thanks to their professionalism and relaxing atmosphere. Ask for P.J., he treated us honestly and with respect. Oh, I also brought my son in a few months ago to buy his first new vehicle (also a Passat). P.J. made him feel at ease through that first-time buying experience.

My 3rd straight Passat!!

Just got my 3rd straight Passat from Bill Jacobs VW. Also recently brought my son in to by his first car. I trust the people there to take care of us from the buying process through the servicing of the vehicle all the way to the point where I'm ready to trade-in and start all over again. My salesman, P.J. was very easy to deal with and I will recommend him to others.

Excellent Customer Experience buying our VW Jetta

We actually were very impressed with the level of service and treatment from this dealership. The Sales person Robert as well as the Sales Manager did a great job listening our requirements as well as providing guidance though out all the steps to complete the sales transaction. We are very grateful about that!! What we had in mind was just stopping by and continue looking for more options because we had an appointment with Nissan and KIA next day, however after the treatment and attentions that we received from the Bill Jacobs sales people -- there was no reason to go anywhere else to buy the car. Of coarse the drive test played a tremendous role for us to make a decision for VW Jetta. Robert was simply an exceptional Sales individual who explained us every detail/features of the car.

Happy Volkswagen Experience

I have been a customer of Bill Jacobs since January 24, 2003 when I bought a New Beetle from this dealership. Soon after I bought my Beetle the dealership moved from New York Street in Aurora to its present location on Aurora Avenue in Naperville. During the time that I owned my Beetle, I always received top notch customer service from the various service personnel I dealt with over the years. I felt a sense of loyalty grow with time between me and the Bill Jacobs customer service team; so when it came time to replace my Beetle with another car in July 2015, I didn't hesitate to stay with Bill Jacobs and ended up purchasing a 2015 Golf GTI. The Bill Jacobs sales team member who helped transition me from my Beetle to a GTI was Robert Butts. I was very fortunate to be guided by Rob during the sales transaction. Rob is a true sales professional... friendly, knowledgeable and very experienced in providing guidance for anyone buying a new VW at Bill Jacobs. It has been almost 9 months since I purchased the GTI and Rob has maintained contact with me during that time for questions and concerns I may have. I would highly recommend him to any potential VW car buyer. He's truly the best!!! With regard to customer service, I want to recommend Denis Healy, Assistant Service Manager at Bill Jacobs. There isn't a more trustworthy and competent service manager than Denis. He provides an incredibly high level of service at all times from scheduling service to following up after the service is completed.

2016 Golf R Purchase... very satisfied with all!

I waited almost 2 years from the time the mark VII Golf R was announced and when they could get a manual in for me. Throughout that time Bill Jacobs was patient with me and helpful with all my questions. I was happy with the deal we worked out and VERY IMPRESDED with how hard they worked (especially Rich Sopron) to get my car when it was available. And the salespersons I worked (Rob Butts and Rodney Garmon) with went above and beyond coming in on their days off! Shannon Hoffmann also worked very hard to get my car out the door to me at the end! Thanks to all there !!! This was my 2nd purchase here.

Great service and knowledgeable salesperson

Robert asked me what I was looking for and what other vehicles I was including in my search. He gave great responses of how VW differentiated itself from its competition. He also did a great job presenting my needs to the finance manager.

absolutely satisfied with everything

i love my new car! its amazing! and Rodney Garmon (2211 Aurora Ave Naperville, IL 60540) he is phenomenal! i cant thank Rodney, all the wonderful employees there, and VW enough for all their help. i appreciate everything they did for me.

amazing cars! wonderful dealers!

So today, I essentially purchased my third vehicle form Bill Jacobs VW in Naperville, IL in the last three years; first two vehicles were for myself and today was for my daughters' first car! From my first time to this time (which won't be my last), I have had a GREAT experience with this dealership; specifically Rodney Garmon, who has patiently helped me with my last two visits...He is a wonderful man, who sells with integrity and honesty; he is sincere and friendly....most of all, he is patient. Bill Jacobs is lucky to have him...he is a wonderful representative of the company in general. I cannot say enough positive things about Bill Jacobs dealership or Rodney... I would also like to add the finance people, specifically, Donnie, is also awesome, and a lot of fun, who happens to give great travel tips too! -Natasha google+

2009 VW Tiguan purchase

I was looking to purchase a Tiguan and from the moment we arrived my husband and I felt welcomed and the salesman treated us very well. He was not real pushy and was very informative. He made sure we did not have any questions about the vehicle or anything else for that matter. We will definitely consider them again should we have the need for another vehicle.

Satisfied Customer

The sales staff, used car manager and finance officer were great to work with. Got the payment and terms that we were looking for and got a really nice car. The whole process went very smooth and quick even though we changed cars midstream in the negotiations. Thanks.

Great buying experience with Robert

Aside from having to wait for finance manager late on a busy Saturday afternoon to finalize the transaction, Robert Butts was exceptional to deal with from initial email, quote, vehicle overview, test drive and purchase transaction. Even a sincere follow-up call to insure we were happy with our Jetta GLI and Bill Jacobs experience.

Great experience with Zack in sales.

Over all a no hassle, no pressure process. They want you to be happy and comfortable with your purchase.

Great service

I went to get my complimentary 10,000 mile check up and it was great. I was taken care of the minute I walked in. I had the 830am appointment and was out by 936am. I didn't mind waiting in the waiting room because they have coffee and they have many locations where you can do work on laptop. Erv took care of me and he was the nicest guy. Great customer service.

Nice Job!

Denis Healy really did a fantastic job with my Passat today. I've been to other dealerships; but these guys do such an incredible job! Really, the facility is nice too. I'm happy to call Bill Jacobs VW home as I'm sure you will too!

Good service department

I loved this facility and the service manager I worked with (Dennis). very nice and personable. facility very clean with Starbucks coffee and Wi-Fi. All the things I'm looking for when I need to have my Jetta service yet still need to get some work done!

Fantastic service!

Excellent service! Never felt trying to sell me something I didn't need. I felt comfortable trusting them!

Excellent Service!!!

The service was impeccable. Rob B. in sales was super helpful and amazing as I walked out with 2012 GTI.

2009 Volkswagon EOS

Came in from Dallas Texas to see a car and it was in excellent condition as advertised. Sales representative Rodney Davis took the time to show me everything about the car. He even checked on me after I bought the car to make sure I didn't have any concerns.

Awesome customer service!!!

I came in a couple minutes after they closed they still helped me get my car fixed and put me in a loaner car until my car was fixed!!

Good buying experience

Purchased the 15 pass van. Salesman John Kidis was excellent.

Best car buying experience I've had in last 10 yrs

My salesman Ricardo was outstanding. Bought a jeep six weeks ago from a different dealer for one of my kids. That experience was a 6 out of a10. This experience was a 10 out of a 10. Very easy, no games. Looked at one car, bought it in 30 minutes. I actually enjoyed the first the process. I will return and buy another car from this dealership when I need a new one.

Friendly and worth you business

I have bought a number of cars o er the years and don't really like the experience. I did my research and went to Bill Jacobs. I found people friendly, the facilities clean. They were straightforward and easy to deal with. I found the positive reviews to be very accurate. They have a good selection of cars and options. They seemed interested in getting me the car I wanted with no pressure and no surprises. The service department is excellent. Vern took care of my car and I found d the positive reviews to be true. I was concerned about service when looking for a car because VW requires good maintenance. Vern was really good to deal with.. my overall experience has been excellent. If looking for a dealership they are definitely worth a visit.

Used Car Purchase

This was my first time at Jacobs VW and the overall experience was pleasant. I went there wit one car in mind and there was no pressure to "spend more on a better automobile". I told the salesman the car I found at Cars.com was the one I wanted to look at. he brought it out where I could examine it, we drove it and played lets make a deal. After that I purchased the car

Super!

Fantastic experience. Not just for a car dealer but for a retailer in general. I know, right!? A car dealer that i can like??!! But trust me , they are a nice fresh experience. At least it was for me. No haggle whatsoever , the price they quoted online was exactly the price i got , the second i got there. Keep it up! A special shout-out to Rodney , thank you for an enjoyable afternoon.

There is a reason I keep going back

I hear all the time, "don't go to the dealer, they cost too much." Well, it ain't cheap but it is cost effective. I've been buying cars and having them serviced by this dealer since the mid-80's. Good product; good service. Thank you Denis.

Good but strange experience

Good part: Worked with Cesar; I visited and test drove several cars. He neer tried to push any sales or any particular car. He's very honest about each car. I chose to work with him specifically the second time I wanted to test drive. Strange part: I bought a Chevy Volt from them a few days ago. The car is fantastic and the purchase procedure was fine but I thought they would go over the car's features - nope. Just got handed the keys and sent into the parking lot. Cesar said (again, very honest) he really liked the car but didn't know anything about it. They couldn't even tell me what the manufacturer's warrenty was or what kind of gas it took. Luckily, I found the owners manual in the glove compartment but I ended up going to a Chevy dealer to get an orientation on the car, get the bluetooth set up, the Onstar set-up, how to read the dash, how to work the thing in general. I bought the extended warranty to 100,000 miles at Bill Jacobs after being told it has a 36,000/3yr warranty by their staff (John was generous with that and the GAP insurance pricing) but I'm finding out now most of the car is already covered by GM to 100,000 anyway so I may need to look more into that. I think if you buy a VW, it's probably all fine but be sure to do a lot of homework an any other brand you might get there as a used car.

VW Phaeton

Great service and follow through on a tough car to service - Thanks Bill Jacobs VW!!!

Great Customer Service

I was very lucky to have someone who listened to what I wanted and needed and found the best fit car for me. I love my car and would not change a thing about the purchase. Not only was finding the car a great success, but everyone who worked with me during the financial part of the purchase did everything they could, as quickly as they could. I could really tell how great of a team Bill Jacobs VW has. Finally, when leaving with my new amazing car everything was clearly and thoroughly explained in great detail; that helped me get to know my car all that quicker. Overall, really great experience! I highly recommend this dealership.

Awesome experience!

Purchased a 2015 Golf TDI, worked with Robert who was extremely knowledgeable and patient. Answered all my questions - a great experience! Would recommend highly to anyone purchasing a VW; this is the place!

Best No Pressure Buying Experience

I'm normally don't write reviews...I have been shopping for cars for weeks and walked away from sevral deals. Each deal felt like I was being sold a car the salesman wanted me to buy. After leaving yet another dealer later in the evening feeling like I should just get it over with. I passed by and saw a VW Passat that caught my eye. I walked into Bill Jacobs VW. A gentleman introduced me to Otis. With in minutes I was at ease. He took the time to understand my wants, what I needed and make sure I was getting the make and model that was best fit for my budget and taste. He walked me through everything making sure I had everything I needed before even starting the financing. I was impressed with how well their financing department really took the time to make sure I understood everything and they understood what I was looking for. With all the cars I've priced and test driven. The Passat TDI SEL I bought takes the cake. Those guys have a costomer for life!

Wonderful Car Buying Experience

I visited Bill Jacobs Volkswagen to compare a used car purchase and a new car lease. Matt McEvilly quickly got me numbers to compare both scenarios and set up test drives of both vehicles. In about two hours from walking in to the dealer (with a lot of time looking on my part), I was finishing the paperwork and driving home in my new Tiguan. This was without a doubt the best car buying experience I have ever had and would recommend them to anyone looking to purchase a Volkswagen.

Matt M is the bee's knees

I really can't say enough great things about the staff at Bill Jacobs VW in Naperville, and especially Matt M. He made my car buying experience way more fun than I had ever thought it would be. He was really personable and answered every question that I had. Well, I really only had one question. "How many bodies can I fit in this trunk?". But he answered it right away. This guy knows his stuff.

Good used car buying experience

We bought a used vehicle for the first time in June 2014. Our experience at Bill Jacobs VW was an over all very good experience. After researching used small SUVs for sometime, we began test driving vehicles that fit our needs. This was the second vehicle, second dealership. Matt, the sales advisor, took the whole family out to ride in the vehicle. Since the vehicle was for our two teenagers to drive, it was important that they were comfortable in it and had some say. My husband and I drove the vehicle. We were ready to buy the vehicle. We felt we got a good CPO vehicle, with fairly low mileage, with a good (2 year) warranty at a fair price. There service during the sale was very good, with only 1 exception. I feel we were manipulated into financing. My advice is to ask what form of payment they require BEFORE you go there. We brought a money market check. They wanted a personal check. We had no intention of financing, but had to for 1 month and then paid it off. The finance advisor tried to convince us that paying off the loan in 1 month would hurt my perfect credit rating, so I should just pay it off over time. Really? Other than the financing issue, buying our first used vehicle at Bill Jacobs VW was a perfect experience. Six months later, the whole family is enjoying the car and we feel we made a very good purchase.

Good service

I bought my GTI at this location I am very happy with the service I worked with Ricardo Echeverria he explain an provide to me a lot information. I had been service my car in here since I bought it I have had nothing but good experiences. They do an excellent job at explaining what they are doing or what needs to be done. Its A+ service

Pleasant Experience All-Around

I was looking for a late model VW either Jetta or Passat. I wanted a used certified VW TDI, with sun roof and not a dark color. I had searched on-line and stopped in 5 different VW Dealerships and then one day stopped in and met a Salesman named Ricardo Echeverria at Bill jacobs. He was the 1st Salesman that knew more than I did about VWs and I am not kidding ----- I can't believe the amount of salesman that don't take the time to know their product. He also wanted to make sure I got the "right" car for me. After a few minutes I knew I would buy a car from Ricardo if he could find the right one. He found one and it sold before I could in to see it. He kept looking until one came in and he called, we had a painless negotiation and I bought the car. Even the dreaded paperwork was made easier by Donie the Finance Mgr. ----- He clearly explained all the options, answered all our questions, made recommendations and was very pleasant to work with. I live 55 miles from the Bill Jacobs but will be back for my next VW. I would recommend Bill Jacobs and Ricardo Echeverria

Ricardo E. made this an easy process!!

We have purchased several vehicles over the last few years and have always worked with my favorite salesperson, RICARDO Echivera. He always does an excellent job of finding the right vehicle for us.

Great certified car

I went on october to by a certified VW Jetta and found the perfect car here.Everybody was very nice,especialy the salesman, Ricardo,who explain everything we need to buy the car.We were help filling all the paperwork by another salesman,Rodney,who also was doing a great job.Overall we got the car we wanted at the best price.

Salesstaff

I have purchased four cars from Ricardo Echeverria. He is a quality sales representative. No highpressure and a good deal everytime. Service is very good efficient and good work. Got a loaner when I needed one. I will continue to but my cars there. VW is a quality car costs a little more but worth it.

Wonderful dealership!!!

I really wanted a 2014 Jetta and Ricardo Echeverria was very helpful and not pushy at all!! When we walked in he listened to what we wanted and literally made sure that ever wish we had came true! I got the car that I wanted in the color I wanted at the price that I wanted and could afford! It was a wonderful experience! The finance department was great and very efficient. We weren't there for hours and hours like I have at other dealerships in the past. Next time I want a new car I will be going back to Bill Jacobs Volkswagon!!!

great used car experience

I didn't expect what I thought when I was going into a dealership. I hate coming dealerships and dealing with pressured salesman and being in that environment. When I went to look for a car for my son, I was greeted by kind salesman name P.J. He really made me felt at home and made the transaction really comforting and ensuring we were getting a great deal and also very efficient with paperwork so I wasn't stuck at the dealership all day. I would recommend Bill Jacobs Volkswagen to any person, who isn't just looking at a Volkswagen but at any other used car make also. Make sure to ask for P.J. he's the best. Very professional!!!

Salesperson - Ricardo Echeverria

Was looking for a used vehicle for my 18 year old daughter. Went into Bill Jacobs VW and met Ricardo. He showed us a 2011 Jetta that was in great shape, took his time and really did not pressure us at all on the sale. The car has run well and we have had no surprises, as Ricardo and the dealership have followed thru on all we were told at the time of purchase. Every time my daughter has brought the car in for a wash, which is complimentary, they treat her very well, which goes a long way for me. Thanks, Ricardo, for shooting straight right from the start.

Great Dealership and great buying experience!

Bought my VW Tiguan from Bill Jacobs VW and Ricardo Echeverria made my buying experience fantastic. I would highly recommend this dealership. They ensure you are completely satisfied with the purchase all the way through.

Used Car Purchase, New Dealership Customer

Went in on a friday to buy my car and walked out with an awesome, slightly used, vehicle. Sales person(PJ) that handled my purchase and was great to deal with, his patience at my flip-flopping on cars is to be commended. All-in-all I give him an A+ and the dealership an A+ too for their friendly service that they give.

Great Service

I have a quick, smooth, quality and superb service so much that I was able to get finance and my 2014 VW Passat within 31/2 hours. My sale man was so wonderful and knowledge, Peter, good job.

Great Service!

My husband and I just bought a used 2012 VW Tiguan. We worked with Otis who is absolutely awesome! He is kind, professional and really took the time to make us feel welcome and valued as a customer. He showed us the car and was very knowledgeable about the product. Even when we told him we needed to think about it, and came back 4 hours later (interrupting his dinner as we hadn't made a call or appointment ahead) he was an amazing sport about it! He rushed back as soon as he heard we were at the dealership. He went through everything in detail and made sure we were absolutely comfortable before signing. Otis was also training a wonderful guy named Joe who was extremely kind and a great help! Thank you to the entire VW team! Donnie Justice (finance guy) and Nick the manager! You were all kind to work with. We will be recommending you all in the future!!

Outstanding Experience

Had the privilege of buying a 2012 Passat from Bill Jacobs VW. This dealership, in particular Nick their Used Car Manager, sought out a car that fit our budget parameters, brought it to the dealership, offered it to us at an ultra-fair price, then gave us a new car to drive while we waited for the certification work to be finished. Every part of the process was top-notch. PJ South, the Sales Advisor, was friendly, knowledgable, and not at all pushy. Their Finance Manager, Jason, was kind and very knowledgable about things pertaining to finance. The finance process was completely devoid of pain! I really cannot say enough about my experience with this dealership. A genuinely fine car-buying experience, one, unfortunately, that has been all too rare during my many car purchases.

Great experience

First time ever buying a VW and the whole team from Rodney our salesman to Nick the used car manager worked with us for the Tiguan that my wife wanted. We were able to test drive the Tiguan over the weekend and that locked us in that this was the SUV for us. Rodney was ready for us on our return on Monday and the rest from our transfer over to the new truck from our old minivan was smooth. Jason in the finance had all types of options available for us to find what would work for our situation. Thank you all.

Great experience

Excellent, friendly, no-pressure, thorough service. Otis and Dave made sure all our questions were answered about possibly buying a diesel car, and continued answering our questions after we left the lot. The team seems committed to making sure our buying and our owning experiences are good ones. We will definitely be in touch with Otis and Dave down the road.

Unreasonable Service pricing

This is the closest VW dealership to me. I had my daughter take in her 2007 EOS because she had an airbag light on and check engine light, and a slight leak. They wanted $141.00 just to check each issue for a total of $423.00 just to tell me what was wrong. I called Joliet VW and the said they would charge $115.00 an hour until they found the problem. It took them an hour total to diagnose. Go there they are much better.

Great dealer overall

This is a great dealer to visit. They do not force you into buying a car like most dealers do. The sales people are very professional and knowledgeable. Specially Peter was one of the best sales person I have ever worked with. He will make sure you leave this place with the right car for you, and not try to sell you a car you wouldn't enjoy. Would definitely recommend

VW pre-owned certified GTI

I bought a car from a used-car lot which led to a horrible experience so I decided that next car I was going to buy would be from a dealership. I was considering of buying a car at different dealerships, but after coming in to Bill Jacobs VW and meeting with "Otis" I immediately realized that he is someone I can trust to sell me a great car. Otis is great, friendly, and I appreciate his straight "fowardness". He treated my entire family very nicely and with the out most respect, and worked really hard with me so that I could buy the car I wanted. Donnie Justiss the business manager also worked extremely diligently in order to get me the best deal possible. He is also very nice, very personable, and answered all of my questions to my satisfaction. I know for a fact that the next car I buy will be from "Otis" and Donnie at the Bill Jacobs Volkswagen in Naperville, their service was outstanding and I refuse to go to any other dealership ever again.

Exemplary Service

Otis, Greg, Chris, and Jason were outstanding, a true team. Greg handled all internet negotiations with my wife via email and phone. When I arrived, Otis welcomed me with open arms and took care of everything. The team made sure that I had everything I needed and wanted for the car my wife will come to love. Otis went above and beyond all expectations and he truly deserves recognition for his dedication and hard work. Thank you Bill Jacobs Volkswagen- Naperville, IL.

Great Dealership!

No hard pressure sales talk with honest, up front figures to give customer the best deal available and ensure you get the right car for you, not them. Clean and welcoming dealership with excellent facilities, including free popcorn! Highly recommend!

Happy with my experience at Bill Jacobs VW

My salesman Cesar was great. He was friendly, courteous and respectful and helped us find the Beetle that had the options we wanted. He and Nick worked with us to agree on a Beetle at a fair price. I had visited other dealers looking for a car, but was not happy with any of them.

Great Buying Experience

Found a BMW through cars.com and contacted delership. Returned call immediately to set up an appointment. The sales consultant Aaron Gaus was professional and curteous thoughout the process. No pressure, no haggle experience.

The most pleasant car purchase I've had

I was in the market for a new Jetta GLI and I knew exactly which trim I wanted. I did a bit of research before coming in to the dealership and contacted the sales department and spoke with Kevin to inquire about the model and promotion availability. He mentioned that if I were to come to the dealership to purchase the car, I would have an appointment with one of the sales managers to avoid all of the back-and-forth that normally happens when buying a car. I arrived at the dealership, greeted by Rodney. I was introduced briefly to the sales manager, but ended up dealing with Rodney the entire time. I was miffed at first, only because I had to "play the game", so to speak, but Rodney was courteous throughout the whole transaction. He went through all of my options to see what would work best for me, and while he himself could not work out a deal (surprise), the sales manager was sure able to (surprise). Had it not been for Rodney's friendly attitude while keeping me engaged, however, I would have left without a car. Although this marks my third car purchase ever, it is the first time I walked out of a dealership without that immediate sinking feeling of buyer's remorse, and I credit that largely to Rodney. He kept it real, and because of him, I left with the car I wanted at the deal I wanted.

Buying Cars Made Easy

I started my search for a new vehicle online and came across Bill Jacobs Volkswagen of Naperville, IL They had a great selection of cars to choose from and helped me make the decision that was right for me. In my opinion, they went above and beyond to make my buying experience a great one ! Ricardo in Sales was helpful and informative about Volkswagen since I have never purchased one before. Nick, the used car manager was very helpful in answering the questions and concerns about the used vehicle I was looking at. And when it came time to finalize everything, Rob couldn't have been nicer and explained everything from beginning to end of the financial paperwork. I would recommend this dealership to family and friends in the market for a Volkswagen. They are truly a five star dealership !

Great Service with Rodney Garmon

I came into Volkswagen looking for a lease and even though I didn't buy from them I was very very pleased with the service of the people at Bill Jacobs Volkswagen. Rodney Garmon took me under his wing as soon as I walked into the door, He was very knowledgeable of every vehicle and put me in the perfect car. I had been everywhere in Naperville looking for cars and this was the best service I had received. I would recommend this dealership to anyone. Go see Rodney he will take care of you, he is a great guy.

Low balled on trade-in they didn't want.

Went in to purchase a used Ford Escape a week ago, Found the sales person to be very helpful and courteous, started to negotiate and was lowballed on the car we were going to trade in, by 75% of cars value, by the sales manager. Then we were told that they didn't want my trade in at all. I told them that if they don't want my car, I don't wants theirs. Asked for the keys to my trade in and walked out. We bought an Escape yesterday at another dealer and had a very positive experience there.

Best car buying experience ever!

I can't say enough good things about Bill Jacobs VW. I traveled all the way from Atlanta, GA to purchase a used car that I'd been researching for quite a while. The car is rare, so the trip was necessary. In general, traveling almost 800 miles (12 hours) each way to purchase a used car is probably not the greatest idea. HOWEVER, the kind of service and personal attention I received from our sales professional Robert, and the Finance Director Kris made the trip worth it and has made me a customer for life. These guys spent the entire day with me, helped work through a few financing challenges, and made it their personal mission to make sure I didn't travel all that way for nothing. This was BY FAR the best car buying experience I have ever had, and it will certainly not be my last with Bill Jacobs VW. (I might fly next time however)

Love my Passat!

This is now our 4th car from Bill Jacobs VW with in the last year! We have all ( my mom,dad, brother and myself) traded in our old cars and bought from Bill Jacobs. We have had a wonderful experience every time and will continue to do business with Lauri and Ricardo they are phenomenal! Thanks!

Hassle Free Purchase

No hassle experience, very low key, trade in was less than expected, but overall easy experience, would not have purchased had the sales person, Kelly, been so easy to communicate with.

Best VW Dealer Around!

This is our 2nd car we have purchased from this dealer in the last 6 months...they are so friendly and work with you until you are satisfied with your purchase. We had a tough time finding just the right color combination for our daughter as convertible beetles are so high in demand! Pete was able to locate one and had it on his lot in a matter of hours for us to see and purchase. Lisa was great to work with and made sure the process went smoothly. Donie was able to get us in and out quickly with the paperwork. We could not be happier with this dealer and highly recommend them to everyone! We skipped two other vw dealers and drove further to go to this one because their service and customer satisfaction are the best! You will not be disappointed! Go there today!

Great dealership

Great experience, love this dealership!!! My wife and I really wanted a specific car and this dealership was the only one that had what we were looking for. Really nice staff!

Positive Car Buying Experience -

This is a fantastic dealership with exceptional customer service. My salesman John Hunt addressed all my concerns with buying a specific car and the finance department worked to make it happen . Nick the sales manager was upfront and I felt that everyone was honest and sincere in making sure I was comfortable with my vehicle purchase. i would recommend this dealership to anyone looking for a positive car buying experience.

Wonderful Experience

Was actually on my way to another dealership to purchase or lease a car. We stopped at Bill jAcobs Volkswagon to just check out the Tiquan because we liked the look of it. Max Porter started helping us and is seriously the reason we ended up staying and eventually leasing here. Great person to deal with, straightforward, informative and an overall pleasure to deal with. Our whole experience was positive. I hate the whole process of getting a new car and I actually enjoyed myself this time. Donnie in finance and Jon the sales manager were also great. I definitley recommend this dealership. Was actually on my way to another dealership to purchase or lease a car. We stopped at Bill jAcobs Volkswagon to just check out the Tiquan because we liked the look of it. Max Porter started helping us and is seriously the reason we ended up staying and eventually leasing here. Great person to deal with, straightforward, informative and an overall pleasure to deal with. Our whole experience was positive. I hate the whole process of getting a new car and I actually enjoyed myself this time. Donnie in finance and Jon the sales manager were also great. I definitley recommend this dealership.

The best car buying experience I have ever had!

I have had many car experiences in my life but I will have to say from the time I step up to the door I had the best experience. I met my salesman, Cesar and a great informative test drive. My friend came with me and she also agreed of how wonderful, Cesar, Pete and Donie treated me to getting the VW Beetle to a deal, that I couldn't refuse to the very end with Donie in finance. My son had looked on line and saw their rating and we had visited another dealer but did not like our experience there. We came to Bill Jacobs Volkswagen and because of the three men we worked with I left with a wonderful car and that we were cared for by all these men. Thank you Cesar, Pete and Donie for taking such car of me.

A very good experience!

I bought a used car from Bill Jacobs VW. I worked with Rob Butts and Jon Stube. Rob was very pleasant to deal with. Jon was also very accommodating and reasonable. They gave me a great deal on the car. The purchase process was a bit long, but it's been a long time since I bought a car, and I suspect it's going to be like that at any dealership. I bought a used Acura, but while we were waiting, Rob and I chatted about the new VWs. His product knowledge is outstanding. If you are thinking of getting a VW, I highly recommend working with Rob. He can definitely match up your needs to the right vehicle. The facilities were extremely clean and quite comfortable. Everyone I dealt with, from the Finance guy to the Cashier, were friendly and in a good mood.

WASTE OF TIME

Where to start...What a complete waste of time. The original sales rep I dealt with didn't have any business cards so I asked him to email me his info - it's been over a week and I'm still waiting. The sales manager was rude and offered me a dollar amount for my trade in without seeing the car. Upon seeing the car, I was completely low-balled by a different sales rep because the sales manager couldn't even bother to step outside and I was not even invited to go into the dealership. The sales rep became slightly belligerent when we didn't like his figures and basically told us to go somewhere else...little did he know I was ready to pay cash for the car. Suddenly my trade in price more than doubled and the price of the car I was looking at went up too...curious, huh? I will NEVER go back to this dealership again. A car is not worth dealing with this level of shoddy used car salesmen. Take my advice and stay away - save yourself all the frustration that I've gone through!

Lies..lies..lies. Sold me a lemon

I bought a used mini cooper from them mid August, at the point of purchase I saw that the car failed emission test once. When I asked the reason why, I was told all is good, they took care of it. Exactly 32 days and just driving over 200 miles after the car broke down, which could cost me 5-6 grand!!! When I called their service, the guy on the line said since you did not buy extended warranty and you bought it as-is I can't help! Can you believe it! No honor at all, I was assured impute of the emission failure, it was a mechically sound car. Am talking to their GM now. Do your research. Take it from me, having car trouble after you just shelled out a lot to buy it is painful.

2001 ford VIN:1FAFP45X91F176231 has major issues

the sales staff mislead us several times on the 2001 mustang 2001 ford VIN:1FAFP45X91F176231 major issues. We agreed on a price one night, I was to sign the deal the next night, Then the price went down on the internet listing. we called and they said to bad. If you dont like it dont buy it. My wife really wanted me to buy the car and worked with the general manager. we agreed on a new price, only if we could take it and get the car checked out. The shop we took it to found a major issues. The dealership told us now the price is back up another 1000 dollars. Now they went back on there word again. Then they said once more, if you dont like the deal, there is the door. WE WALKED AWAY A SECOND TIME! WORST SALES STAFF EVER. jacking the price back up when we are ready to sign is a underhanded sleazy way to do business. Myself and my Family will NEVER shop at ANY bill Jacobs again. The sad thing is that in 2008 we bought a new car from the Bill Jacobs and did not se these issues. Dont buy the yellow mustang, dont buy any bill jaocbs cars, the are underhanded and pushing cars with known issues.

Online shopping

Submitted an inquiry last month for an online quote on a new VW. Katherine of Bill Jacobs was far and away the most responsive, direct, friendly, unfront, and informative person I dealt with. Very pleased so far with the experience, and hope to make a decision in the near future.