Big Valley Ford Lincoln

Courteous and Efficient

The staff at BVF as incredibly courteous and efficient. I had my kids with me and though I was fearful they would be impatient waiting while our car was being serviced, the accommodations were comfortable. The waiting room had a screen showing the estimated time of completion of each customer. I loved that. I was always aware of how much longer we would be waiting. Before my kids could run out of patience, our car was ready for pick up. I had been taking my car to a dealership in Manteca, and waited hours for the same service; no more. I will continue to patronize BVF. I felt proud to have had such a positive experience. Some Stockton dealerships have poor service reputations, not BVF.

Big valley bought my car back event

I had to be at work in a hour and a half, when i came in with the post card, to buy back my ford fiesta. MARIA. Showed ME CARS, i test drove and then bought a car all in a hour and a half, good job Maria and big valley, you guys are the best,..

Great Service

2014 Ford Focus, Service was great, staff very helpul

PERFECT

Ira is very kind salesman. I'll recomend him to my friendsperfect!

Survey for Ford

The Service Writer who took care of me was Awesome! Went out of his way to help me, I was very impressed with his Customer Service skills, went over everything with me and explained it all to me! I was very Pleased with the work completed and how I was treated!

F250 repair

Bob is awsome, first class goes out of his way to ensure I'm taken care of.Thanks

great service

your staff was outstanding I was looking at a 2015 and they got me in a 2016 Escape.They are one of the best I have ever work with.

Great service

I purchased a Ford Escape. The salesman and finance people were great to work with.

Scott Johnson 2014 Explorer XLT

David Rapier was very pleasant and easy to work with.Jeff, the shuttle driver, was a lot of fun!

Clean Facilities

I am the owner of a Lincoln Aviator that is going on 11 years old. I have had no trouble with it so recently decided it was time to look for a new car. I tried several makes and models and came back to Lincoln and purchased a new 2015 Lincoln Navigator. There was no pressure from your sales personnel to make a purchase of one car over another. The staff was able to answer all of my questions. Overall it was a good experience.

2011 Fusion

My 2011 Fusion was Serviced and the recommended Recall was completed in less than 1 hour. As usual, I was very satisfied with everyone at B.V.F. My 2011 Fusion has been the best of the many New and used Fords that I have had over the past 59 years. Having worked for the Ford Dealers in the San Joaquin Valley for 48 years (retired in 2004)I have had them all! I will most likely be turning in the Fusion for a new model sometime soon. Christian will take care of Me as He always does.Sincerely, Bob Sorensen.

Great service

Awesome service from the service department. Fast and friendly. Damian was thorough in explaining what I needed

Awesome dealership

Very professional and pleasant dealership. My salesman Rogelio Servin was extremely helpful while trying to find a truck that suits my needs. Hands down the best vehicle buying experience to date.

Excellent service, inviting facilities and staff

It was a delightful experience from the moment I walked onto the lot to the handing of the keys for my new purchase. The sales people appeared interested in assisting one another to ensure the customer was taken care of. The waiting area was inviting; the coffee was welcome and better than other dealer ships. The full tank of gas was an excellent touch. I particularly enjoyed finance as they lowered the price of the vehicle to meet my monthly payment request. Its interesting to see average business practices focusing on profit at the expense of employees, customers etc. Its nice to see someone getting the bigger picture and realizing if you take care of your employees; they in turn take care of your customers and the profits take care of themselves.

service

Great people and ez to do business. My only negative comment is that I called for warranty work and apparently I had already had the work done. At 73, I don't remember some things very well. When I called and spoke to the lady, she scheduled me, but the work had been done prior. Would have been helpful if she had advised me that I had previously had the repairs done and did not need to schedule for that work.Turned out ok, since a minor door issue needed to be fixed anyhow.

Great Service

I called in and was told if I could get my car there in 15 minutes they could service it that day. I arrived within the 15 minutes and got my car serviced my service rep. researched my car records and discovered I did not require all of the 192,921 mileage servicing he later called me to inform me of the next service that would be needed at 200,000 miles I told my rep to replace the spark plugs and filters so I would only require an oil change once the 200,000 service was required. Shuttle service was also provided for me.

Car repair

First, let me say how very pleased I am from the service I received. I am from Florida. Needing to have a car repaired is a stressful event. I called three other dealerships and then I had called your dealership on Thursday and spoke to Dave in Service. I have a 2014 Ford Focus Titanium Hatchback that needs a new clutch per the recall. Dave was very professional and friendly on the phone, he even checked his inventory and set an appointment for me to bring in the car for service the following Monday first thing at 9am. The other competitors and Ford dealerships in the area (Modesto, Turlock, etc.) would not provide me any service and said that the part (clutch) would not be available until 6-8 weeks. Monday rolls around, I bring in the car to have it serviced. I was greeted by many of your friendly and professional service staff members (Technicians, advisors, etc.) I went in to the office, spoke to Dave in service who was very friendly and who knew about my situation. He took the time to speak with me and treated me like I was a person and not like a dumb female. He said that my car would be available Thursday of that week. I advised him that my husband and I would be making a trip across country back to the east coast. He made notes of this and made sure to have my car checked out. I can't say enough about the rental car. All good things!!! The SUV was absolutely beautiful!!! This vehicle was immaculate!! A beautiful MKC Lincoln 2015 2.0 with 4k miles on the engine. The tires were low, and there was a helpful technician that checked on me and filled the tires. Again, awesome service. I received an email on Wednesday night that the car service was complete on my Ford. I thought that was a nice touch. I returned the vehicleon Thursday with a full tank of gas. Let me say, that my car is working wonderfully. It is nice to have knowledgeable and very professional technicians working on my vehicle. Dave in service was there to provide me an update on my vehicle. I really appreciate how he took the time to explain everything and answer my questions. He is very knowledgeable and helpful. All in all, my experience was fantastic!!! I will recommend your amazing dealership to the people in my neighborhood. I'm saddened that my husband and I will be leaving to go on our trip in two weeks. I will miss the amazing service! Have a blessed day! Thank you so much again for making this experience an awesome one!! If you served our nation in the military, thank you for your service. Very Sincerely, Donna

ford fusion

always efficient and effective and open and friendly

Big Valley Lincoln Service

Very Professional Mike had small shoes to fill but he is doing a fine job. Please commend him on his attention to detail.

King Arthur

Great service department. Jessie is the bomb. And if I don't feel like entering 50 characters?

Great Service

They did a great job and completed the work early.

Great service

Faster than anticipated, display on monitor nice feature. I was pleased.

Ford Fiesta

I brought I my 2013 Fiesta for an oil change. they told me of some other services that needed to be done or were coming up. very helpful in telling me what everything was and why. Very helpful courteous and kind.

Tire replacement

Cost of repair was painful, however it was unavoidable. Your staff was courteous, helpful, respectful, and fast. Thank you.

Service Servey

The wait was worth the quality of work...Thanks for the balancing of my tires, what a huge difference in handling and performance.Shane

Consumer

It has only been a few days since getting my car out of the shop but as far as I can tell, everything is fine.

my new car

Thanks to big valley ford for helping me get my new ford fusion. And thanks to tino cardenas he try hes best for us.

jeff G

the vehicle recently purchased was number 17 everytime I have purchased a car from them it has been a fun experience and waitng for the next time.

Great service

Big Valley Ford is the best. I will always bring my car to them.

Great service

All is good. I do have a question. When I purchased the service agreement, I was told inthat it included any and all updates to the the trucks sync software. So far I have not seen any documentation that it has been done.

Excellent Service

Mercedes was extremely helpful. She was very patient with me and got everything taken care for me while I was having a hectic day at work. I will definitely be back for all of my service needs. Thanks Mercedes!

Great Job Ford Dealer - You ROCK !!!

Ford Escape Titanium 2014Excellent service, Friendly & helpful staff.Great Breakroom for the Guest and especially the Shuttle service(drop off & pick up).Thank You for your services.

Great customer experience

The sales associate who assisted me, Jason, was fantastic. He was nice, and listened to me. I am very pleased with the experience I had, and look forward to future encounters with your team.

Great customer service

Great customer Service! I would recommend the dealership to everybody I know.

survey

The experience was indeed pleasant. It was informative, courteous and professional

Great service

Calvin and fleet staff always provide the very best service. I am confident I can trust them to tell me what service is needed but not up sell what is not necessary.

Very impressed

I was very impressed with the new technology your crews were using. I also received very good customer service from everyone I dealt with.Keep up the good work!

Best Dealership in the Valley!

Been coming to Big Valley ever since I got my F150 and service has been excellent... Friendly staff and waiting area is always stocked with fresh coffee...

2015 Mustang Regular Maintenance

The service was excellent!! The service representative was courteous and very informative!!

Great service

I like the service and the monitor in the waiting room that let's you now when you started and estimated time to finish.

Service

I thought I had insurance by Lincoln to get a loaner when I had to have service, especially on a recall item. I have to drive an hr. from Pittsburg to get to Big Valley so wanted to drop the night before and pick up after work. As it worked out, I had to take time off work to get the service and recall done. I am thankful that they got it right in and had me on the road by 9:45 and I only had to burn 1/2 day of my vacation.

Service

All of your staff were very helpful and the work was done in the estimated time

Recall repair

I took my ford fusion in for a recall repair. The repair was handled in an efficient manner. I required a shuttle home and back to the dealer and was transported in a courteous manner. Thank you Ford dealership

GREAT sevice all around

The service person was very helpful, knowledgeable, and friendly. It is nice to do business with a company like this

Helpful Staff

Came in to have front bumper guard fixed on my ford fusion, everyone was really nice and helpful.

Helpful staff!

Yes service was excellent on my 2015 Ford Mustang. :) Thank you Jesse Alvarado and Michael Luna. Both were very Helpful! :)

Best Ford dealership in the valley bar-none!

My truck has only seen this dealership for service and maintenance for the two years i've had it and will always be coming here for the life of my Ford truck.. One reason, awesome service and team! Plus the waiting area is cozy with fresh coffee!

Job well done

Entire staff very pleasant, helpful and efficient! Plan on buying my next car or SUV from Big Valley.

Great Car

Purchased a 2015 Mustang Eco-boost Premium Very happy with the car. Staff was helpful in purchase answering questions. Didn't like being handed off from one salesman to another. Was told that car would be filled up at delivery. It was nearly empty. Salesmen went to fill it up after I pointed it out. He brought the car back less than 3/4 full. Got home and couldn't find the registration. Called salesman and told him the next day. He said he was just about to call me. Had to drive back to dealership to get registration.

Excellent Service

To Big Valley Ford Thank you for your excellent service regarding my Ford Fusion 2014. Also, would like say to Michael Marziano the Service Advisor I really appreciate your excellent hospitality and service, always look forward to doing business with Big Valley Ford. Thank you Jeanell Warfield

Great service

Great service. Nice. Treat you well. Great location.

Really nice People,, a Special Thanks to Jesse A.

Big Valley ford People are Among the Best....Jesse A. has been Courteous, Not Pushy and generally Gets alot done for this Navy Vet.. However I am a bit dissapointed with ford technical becuase there Is A Problem with The Transmission On MLy 14 Fusion SE. That is still In Limbo and I hear from Other Fusion drivers of smiliar Problems.. Where is Ford They Need to Step Up to The Plate or This Transmission Issue May b A downfall for the fusions....Cmon Ford Step Up and Fix This Thing... At This Point After Owning Several Fords Its Not to easy for me to boast about My Machine...

Check Engine and Wrench warning lights !

My 2010 Ford Fusion wrench and check engine warning lights turned on. I had my car towed to Big Valley Ford and the were able to fix it. My throttle body was repaired or replaced. They informed me that it was under warranty (Great News). I also had my 30k maintenance done although I am not even at 28k miles yet. They also replaced my battery. Thank YOU

Service

wonderful service, great experience, very fast, always excellent customer service with friendly employees

Oil change recall questions

I bought my fusion at Manteca ford and was not very satisfied there. I was lied to repeatedly on paper. Big valley ford Stockton made up for that and made me feel like I am getting quality service and honesty

Timely and efficient

Excellent service. In and out in time promised. Friendly staff and made this service call a pleasant one.

Great Service

I am very happy with the service I received at Big Valley Ford. My service adviser; Michael Luna was a great help, very friendly and professional.

Fast, Efficient, & Friendly

Fast, efficient, & friendly service. I would recommend this place for everyone!!

Excellent service from steelersfan fan

My experience this time was a wonderful feeling,especially from kevin who is a very good customer service person,he made sure that what was going to be done,and he went over and be-yonder to check other request I require.everyone was very helpful.thank you.

Excellent service!

The service I receive from Jesse in service department is always excellent!

Service

Great service in a timely manner. Even though I did not buy my car from this dealer they helped me with my recall above and beyond. Great customer service.

My wife loves her new Ford Fusion!

We leased a 2016 Ford Fusion. I was very impressed that you honored the advertised price! Aram was great during the entire process. The only item I would call to your attention is the time it took from when Aram finished the application until Tim the finance guy called us into his office to finalize the paperwork.....almost an hour is too long.

Job well done

Very efficient. People are very friendly. Definitely I will be back. Thanks again for the job well done.

Excellent Service

My service technician was Michael. He listened patiently as I described the problem I was having with my car. He was very professional & courteous. I have always had good service at Stockton Ford. I am very impressed at the ease of having my car serviced there. If at all possible I would never go anywhere else.

great service, long delay this time

I brought my vehicle in for maintinence due to losing tire pressure in a week after refilling it. I made an appointment and arrived on time, there was a line, check in was late. After clearing up confusion, I spoke with my regular agent in order to properly address the situation. My biggest problem, which is why I did not rate it stars, as the result is what I expected and the confusion was quickly fixed by Joe, was that I was placed in the queue behind all the walk ons, so instead of 45 minutes from my arrival, it ended up being a 2.5 hour trip. As my schedule was clear, it wasnt a major issue this time, but it was still more inconvient than usual. Results went well otherwise, and situation resolved.

Great Service

Great service before the holiday weekend !! Thanks To Joe Cappala

Great service

My part was ordered one day and came in the next day right on time and my vehicle was fixed the same day Great service

Chevy

Friendly staff great service got us the deal we were looking for worked very well with us to ensure we drove away with what we wanted

Service on 2010 Ford Edge

Very courteous, helpful staff. Service completed in a timely manner.

Always made to feel welcome

Mike was extremely helpful and expedited my service. I had a question after my car was serviced, I called Mike, he was unavailable but called me back immediately when he was available.Won't be sure of quality of repairs until I pu more miles on MKX

Great Service

The service was very good on our 2009 Ford Escape. We were disappointed that we no longer get a car wash.

Great service

Mike at collision repair was super Patient with me and answered any questions I had and got back to me right away.

Great service

Mike {from the Lincoln side} was very help full with getting the first service done on my 2015 F150 Lariat and the wait was not bad either. He then got my 2014 Mustang 5.0 in for its second service in with out an appointment

Great Service

The car needed extra work due to a warning light and in spite of being extremely busy, Kevin managed to get the work done so that I could use my car for a planned trip. He went above and beyond to get the car ready for me. I am so appreciative of his efforts!

Service Department

Great job.... everything was dsdone great..... answered questions ABOUT warrenty

Truck Services

I made an appointment for new set of tires and oil change. I arrived few minutes early to the appointment and was taken right in. I was given a time period for all the work to be done. Was given option to be given a ride and picked up or stay. I stayed and was kept up with the status as I waited. The job was done within the estimated time frame and everything went very smooth. I was quoted one price but when I showed had other estimates they gladly beat the other prices.

Great Service!!

Service was fabulous!! Such a wonderful experience!!

Great Service

Great service department and the staff is very professional. Very attentive to my needs.

Great service department~

Brought our Lincoln MKS in for service. As usual, everything went just fine! The wait was shorter than expected, the waiting area is comfortable and clean with a restroom close by (a very good thing at my age!). The Lincoln Concierge was not in the day of service, but his "fill in" did a fine job! I almost look forward to service days.

Very good service

Service was done in a very professional way, delivered as promised and on time. Thank you for a great job!

Great service, Friendly personnel

Great service. The atmosphere was friendly. I purchased a vehicle so it was a productive visit.

Clean dealership excellent salesman earl Willis!

15 fiesta sold by outstanding salesperson earl Willis. Thanks to service manager Jesse Alvarado. Job done well.

Great Car Dealership

Purchased a Ford Fusion. The service was excellent. The staff did a great job.

Trouble with Focus

My ford focus was only a year old and i am a first time car consumer. Not knowing what to do. i emaied Arem from his one year anniversary emai he sent me. He told me to bring it in and we could discuss a couple options. Overall, the staff and service was great! Arem has kept in contact with me. I appreciate the help.

great customer attention

only issue was when car was finished on screen notification, it took at least 20 minutes and two requests to locate my car.

No pressure and amazing customer service

The service at Big Valley was fantastic. The sales rep Carlos treated me great! I recommended Carlos to my friends that plan to purchase a vehicle in the near future.

repair mercury

I liked that the shuttle was available to take me home and then pick me up later.

Service department

The dealership experience was could benefit from a better communication between the service rep and the individual making the appointments. When i returned the call stating that my part had arrived and talked to my Service advisor he transferred me to a receptionist to schedule the appointment. When I spoke to the individual who making my appointment she did know what I was scheduling my appointment for and had to place me hold to follow up with the advisor. When the advisor was working with other customers I had to keep holding or hang up and wait for a call back. I did not receive a call back and after a few days I called a second time spoke with my advisor and same thing happened all over again. If not for this I would have 5 and 10 on my survey.

Great experience

The staff was extremely helpful,a joy to work with. We have always had a most pleasant experience in all our dealings with BVF.

What a great way to spend a Saturday.

Have already submitted this once. Please do not send again.

Excellent Service

As always, my experience with the Sevcice Department at Big Valley Lincoln was great! They take excellent care of my 2013 MKS and me!

Excellent service and customer relations

I always have a good experience at Big Valley Ford/Lincoln when I come for service or just to visit.

90,000 mile serrvice

I was in recently to have my car serviced and I had a negative experience. I had an 11 am appt and had some computer work to do so I decided to wait. At 2 pm my car hadn't been taken in yet so I told the gentleman at the desk that I had to go and I would come back another time. Before I left I spoke with Jesse Alvarado and told him the situation. He said that he would get me a rental car next time so I could leave my car. A week later I came in and he promptly set me up with a rental car. It's a good thing as my car had a situation and they had it for 5 days.I appreciate the extra effort he put forth to make everything right. In business it's not what happens that matters but what you do about it that counts! An Mr. Alvarado did what counts.

Great service

Valet person was polite. And the most important thing was Jesse. He explained very well what would be done. I am very satisfied with his service. Vehicle was fixed and running good.

Excellent Service

Timely, quick, efficient, customer oriented, just overall excellent.

purchase

f150, service was" A" number one,the staff was very helpful,Jim Cooley is very professional and caring,lindsey the finanace person was extremely professional and helful,Big Valley Ford is extremely fortunate to have these two,my wife and I have been buying automobiles from big valley for over 30 years and well continue,my daughter has purchased cars from Big Valley as well.We also use the service dept.and am extremely satisfied with that dept as well.

great service

The staff is great, always friendly and helpful, and on time.

Great Service, Excellent Follow-up

I purchased a previously owned 2013 Volkswagen Passat March 2015 from Big Valley Ford following the total loss of my 2011 Toyota Camry XLE in an auto accident. My entire experience at Big Valley Ford has been positive beginning with Ira, a very informed sales person, financing, and now service. I was saddened by the reality of having to "come down" on my driving pleasure; however, my experiences at Big Valley Ford have reminded me that regardless of what a person drives, it is service that makes the difference. Service at Big Valley Ford is excellent in all aspects of the car buying and maintenance experience.

2014 Ford Escape

we took our car in for a ford recall repair and they was very helpful with our need.

Air blending door actuator

Replaced an Air blending door actuator , In and out in 3 Hrs.

Great Customer Service

Great workmanship!!! There was some over spray on the passenger mirror and on the windows that was an inconvenience for me to return the vehicle to have removed. Other than that, my mustang looks great.

Mrs. dusty griffin

mkx.. staff is great.... Tammy was awesome and now the new guy mike is just a wonderful.wish I could buy an extended warranty for the car. on the inside.

Nothing Memorable

It was nothing memorable. Pretty standard. My service advisor was nice but that's expected.

It pays to continue to use Big Valley Ford!

We took our Mercury in for full service and it was done quickly. We also had about $190 in rewards which really helped with the bill. Everyone was very polite, and the car was ready shortly after I paid the rest of the bill. My husband let me drive it home and it was great. Thanks for your work! Lorene Sandford

Carolyn Acosta 8/15/2015 7AM

I moved to Valley Springs a year ago from San Jose. And I have to mention, I was very pleased with the amount of customer service I received from 'Big Valley Ford Lincoln' including how fast they were able to work on my car and to get it back to me... very pleased!Not only does everyone has such a pleasant attitude here, they're very knowledgeable... I should of have moved a long time ago.I have a 2008 Shelby that needs to be serviced... I can't wait to bring it to 'Big Valley Ford Lincoln', because I know how much you will take care of my baby.Carolyn Acosta

Car Owner

2013 Edge...Big Valley always does a good job and they get the job done as promised...so far.

Retired Vet

I believe Ford should do a bette job in providing Logistic support when the is a recall.

Great service

Very helpfull people... Clean facility, always on time. The only thing I will change is the shuttle it takes so long

Gerat Service

Service department made me a appointment for Saturday for a full service oil change and called when it was completed as they said they would. They were very courteous and explained all work performed. thank you

Fast service under the circumstances

The service coordinator was excellent, but the service men in the shop neglected to address one certain item I asked the service coordinator to have them do twice and was reassured it would be done. Simple thing. I needed the spare tire cover removed and replaced in the correct manner. The main reason for bringing the van in was to check the brakes and replace, if necessary. Upon driving the van 423 miles to our destination this weekend ( which is why checking the brakes was so imperative), I found the brakes are pulling to the right leading me to believe that no one took it out for a good test drive after replacing the brakes.

Amazing customer service

We bought a 2015 GT Mustang. The service was great and very attentive. We will definitely go back for our next car purchase!

Outstandingly great service

Arron was very professional and knowledgeable the sale was quick and easy I am very satisfied.

Great Customer Service!!

The service here was top notch. They were honest and straight with everything I would need. Michael in the service department kept me informed with every step in the process getting my vehicle repaired. Would definitely recommend. A++

I love my new car

I purchased a Lincoln MKC the salesman was awesome in providing assistance I would buy another car from your company because of him

Exceptional Service

The service was Top Notch. It's been awhile since I was happy to have my car serviced there because of a few long waits these last few years. It seems that Big Valley Ford has changed its method and some personnel and has reclaimed the status of exceptional customer service. I was very impressed. You will be too!

Vicky Kimball

My maint appointment went very well but I was a little concerned with the yellow light feature when cars are at my blind spot when changing lanes that comes on in my rear view mirror. On my 2013 mkx the yellow light indicator in my rear view mirror would come on when there was a car about a car length behind me now it seems the car is just about next to the rear of my car before the light comes on and I was told that this is a new feature of the 2015 mkx which is a conern to me because if I change lanes and the car is almost next to me how effective is this feature?Thank you

2015 f-250 purchase

Excellent buying experience, salesmen Ira and Don are great guys, treated us very well. Got a good deal on my new truck and a fair deal on my trade in.

Excellent service very helpful staff

we got a 2016 Ford Fusion service was excellent the staff was really helpful

Joy review

2015 Focus! Thank you! The lease and trade-in was a slow process. We arrived at 9:45am and left at 2:30pm. Long day! But, you made it happen and we greatly appreciate all you did to make the trade!

They did a incredible job servicing my vehicle!

The employees and service was excellent. A pleasant surroundings and accommodations . The one complaint I had was the bottle water was a great idea but it was neglected and was hot, no ice. No one knew their was water available until I asked the water fountain in order to take my medication.

Great experience!

I took my Ford Fusion in for an oil change. I was treated very well by everyone and my car was tended to promptly.

Review

Joe Capella the Service Adviser is the Best. He is so helpful, kind and professional. I think Joe and Damien are a great asset to Big Valley Ford.

Shop Supervisor

It was a pleasure to work with Mike on the repairs on my bus. His communication with me was excellent and did a great job with keeping me updated with parts orders and repair times.

Title

service was speedy & accuratestaff was courteous & friendly

Great employees and service

The entire staff was all very helpful throughout my buying experience. On my first day, my mom and I met Aaron M. He was kind, he listened to my needs and never pressured me. He was patient with answering my multiple questions and listened to my need to find a vehicle that fits the dimensions of my garage. He showed me an MKC with the features I was looking for and we test drove the SUV to my house. I returned a second time and spoke with Martin, the manager. He too listened to my needs without pressure to buy. Once I was ready he and Tim, along with Aaron, Leslie and the owner all worked to make me happy.

GREAT SERVICE

My mother said she was relaxed ad maid to feel at home. Coffee, fruit, danish, very nice experience for her over all.Thank you Laura C. Hauser

Excellent Service Experience

2014 Edge- Purchased the service contract & extended warranty when I purchased the vehicle and happy I did looking forward to all the timely & necessary service the vehicle will need in the future without incurring additional out of pocket.Owned a 2007 Edge previously and did not have the Service contract. Made an appointment for the Quick Lane on Saturday and got right in as scheduled. Been servicing my vehicles at BV for past 8 years mostly on Saturday morning with appointments,and don't remember having to wait longer than 1 to 11/2 hrs at any time. Damion (service rep) was excellent and explained the service and vehicle condition very precise.My only regret is the lose of the complimentary Zoom care wash who does an outstanding job!

Trace Parks 09 MKS Service

The Staff was courteous and professional they serviced our Lincoln and everything was completed on time.I will continue to bring our vehicles here for service.

customer

I appreciated having Dameon as my service manager- - had him last time; he was great both times! He was very helpful and forthright. I felt like the service was done in a timely manner and the cost was very reasonable! Thank you!

fast this time

fast service this time, why must this review be 50 ch

Mustang

The workmanship service was great, representative was helful and courteous. But the mechanic left the car dirty with dirt smudges and scratches on the fender where he leaned over to work on the engine. Not too happy about this.

Best dealership experience of my life

2015 F150 4x4. The salesman and sales manager were easy to work with, found the exact truck with options I needed and they didn't hassle me about the price I wanted to pay. They just made it happen. I HATE car salesmen! And this was the first time I've ever dealt with one that didn't seem like a sleezy crook trying to fight me for every penny. I drove away from the dealership thinking, "wow, I don't feel like I could have gotten a better deal, or easier buying experience anywhere else."

Owner

Quick, Well Done, On Time, Well Organized and Through.

2 lines was confusing

ford dealer did as was expected. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

oil change

came in for an oil change, staff was helpful. requested a ride home and were told we'd hAVE TO WAIT 30-45 MIN. NOT ACCEPTABLE, SO CALLED FOR AN APPT FOR THE NEXT DAY.SERVICE AT THAT TIME WAS GREAT. READY TO GET IN MY CAR AND THE YOUNG MAN SAID IF I'D WAIT A FEW MINUTES HE WOULD VACUUM IT OUT FOR ME. SHOULDN'T THAT HAVE BEEN DONE EARLIER?

AT&T Fleet Lead

Great customer service, fast and friendlythank you very much

lost new car smell

We were happy with our service writer,our only complaint was for some reason they brought it among themselves to spray air freshener in our new 2015 Ford Edge which broke my wife's heart she now lost that new car smell, the car only had 1600 miles on it.

Customer is first

2016 MKZ. I was really hesitant at first, but Martin Esparza was helpful. He told me what would be beneficial for me and was open and honest. I really felt that the customer is first at Lincoln. Everybody was professional and polite.

owner

had my ford escape serviced,the work was done in an expertly manner and I was out of there in less than 2 hours. very pleased.

Ford Fiesta/Not happy

I own a white 2013 Ford Fiesta SE which I purchased for my daughter. Ever since I purchased this vehicle it has had many problems but mostly with the transmission/clutch. I have been in for service over 6 times. The transmission/clutch has been replaced twice. Each visit the car is fixed for the initial few months and reoccurs again. The staff do accommodate me each time but I get the vibe that they are tired of me coming in over and over for the same problem. My main concern is long-term. I realize that once I reach the 100k mark that I'm on my own with no warranty from Ford. It seems as if I've purchased a disposable car? I thought I was buying my daughter a reliable/economical starter vehicle. This car is paid off and I didn't imagine it would only last 3 years. I have contacted a lawyer to seek legal action.

Ford Escape Service

2014 Ford Escape. Service was good and yes the staff is very friendly and helpful.

Great service

Very good all the time couldn't ask for a nicer group of people.

Fast Service

Very fast service. Nice People. Free coffee & muffins for all the customers. Nice experience

Extremely satisfied

Extremely satisfied with all aspects of this repair.

phenomenal establishment

Staff was excellent! I love coming to big valley ford for all of my services. Amazingly friendly and efficient.

Repairs on our Ford Edge

Our advisor, Damion Castro was very courteous ,kept us informed of how the repairs were going. When I told him I needed a loaner car..there was no problem. It was a good experience,very happy with the service we received. He has very good customer skills.

Great services

My experience was great they did a great job on my car

good service

service was done on our ford Mustang and we were happy with the service

Mr Tim M

2015 Ford Explorer, Ruby Red. Love the car & the salesman, Marty Ferdani. We had one issue with it and our service rep did an outstanding job also.

Sergeant

Big Valley Ford was one the best experience i've had buying a car

Great service, clean facility

The staff was professional, courteous, informative and fast.

Top of the line

I come in often to get my car serviced. Each and every time Damian Castro has shown me exemplary customer service even when he is not working directly with me. I do not believe it is because he considers it his job to do so, I just believe it's in his character to treat another person with respect. Big Valley Ford shows it hires only the best...

Kelly Luth operations manager

Marty was great. Did a good job finding what we needed after we found out the ordered vehicle was canceled.

Service

Staff friendly and helpful. Problems with tires have been ongoing. It seems all issues are finally resolved. Don't feel I should have incurred the last charge as tires were purchased through this dealer.

Almost 5 stars-

I purchased a Lincoln MKT and I was a little disappointed that my vehicle was neither vacuumed nor washed, I understand that we are in a drought and therefore you are not able to wash the vehicle but it doesn't explain why the vehicle couldn't be vacuumed at least. The Lincoln is suppose to be an American luxuary vehicle and the service should also match the brand and part of the sales pitch was the concierge service which included a cleaning with each service. When it comes to customer service the little things are what makes the difference between a 3-4 to a 5.

excellent service department

I brought my 2012 Lincoln mkz, for service..always satisfied with service department, this time they went above and beyond to make my visit satisfying. Would defiantly buy another Lincoln in the future. And definitely buy it at Big Valley.

Service

I have a defective clutch in 14 Focus, I have read there was a lot of issues with these. They said the part would come in 6-8 weeks tops...we are over 2 months still no part. Great people but tired of driving the car this way since new shifts really bad, almost causes wrecks daily.

Great service

It was the best experience could not expect any thing better everything was smooth and fast

The way it should be done!

The Service Writer Jessie was great helping get my truck diagnosed and repaired. Valets were friendly and helpful..... Complete experience was how it should be, fast, friendly and customer comes first......well done!

suevey

call salesperson Jesus one day and the next he had the car and all the items I wanted to color and interior.Great job Jesus and Tino

Great service

I bought my 2014 Ford fusion from big valley Ford and I'm very happy with the staff and the selection of new Ford's that they have I always recommend buying from the they are friendly and they give you all their attention and knowledge about their cars

Service on our 2013 Fusion Titanium

Service writer was very helpful and accommodating. Excellent dealership.

Service

wonderful service, everything went well, did not have to wait very long, employees were very helpful in answering all my questions

Great salesman, Charles.

Charles was excellent. We are very happy with our escape. Thank you.

Vickie

I had my water pump and temperature gage replaced.

Good service!

We purchased a 2015 Ford Explorer Sport!Jesse in service was very thorough and understanding!We had a couple of issues, that was handled very professionally!We will back!!

edge owner

always great service. very courteous will to go the extra mile to make sure customer is happy.

New Car

Vehicle purchased was 2015 Ford Escape. Sales staff was excellent and the process was very enjoyable.

owner

Since you have changed your servicing staff it seems more like you get what you pay for. I did experience really bad times though old service manager now job was done without the stress of worring about my 2008 f-250 This truck as you know was very costly and to me is still like new, id like to keep it thatr way thank you

Olf service

The service was handled fine and the staff was friendly. I enjoy bringing my vehicle for service and maintenance.

Fait Service

I came in for a oil change, it was easy check-in. I was comfortable waiting in the waiting room. I love the WiFi.

Mr Stout

Have had cars and trucks serviced at Big Valley Ford for years and have never been disappointed GREAT people

customer

staff was helpful and professional. service was prompt and thorough

Great dealership and staff

I had a great experience got the car I wanted for the price I wanted my salesman and my finance manager was great treated me really good took their time did not feel rushed and I fell like they answered all my questions that was awesome

Pleasant Experience!

From the beginning to the end of my purchase, all involved were friendly, helpful, and professional!

Great, easy service

Everything was quick and easy all the way down to getting a rental. Smooth friendly service

A very good experience!

Our second time at the dealership and everyone is so nice. We got our 30,000 mile work done in under an hour and I was very happy with the work done. I will be back for all our maintenance work.

Clean professional organization

The service was very good as usual. The staff was professional and did a good job of keeping me informed as my service moved forward. I feel very good about bringing my 2 cars to Big Valley and will continue to do so. Kenn Lamb

Mr. Carrillo

Used F-150 XLT truck.Looks, drives, and smells like brand new!Awesome deal! You guys at Big Valley Ford rock!

Great Service

Great customer service. Damion was very polite and attentive. Overall, the service was excellent and fast.

Great Service

2015 Explorer.Service was excellent, employees were courtious and friendly. overall facility was clean and neet

K Camp

I have a 2009 Ford Edge, My warrantee was expiring and I was to renew it. So I brought it in for a check up before I renewed. All tested out ok and there was No charge. Staff was helpful with getting it in and out in a timely manner.

customer

I really appreciated the help of Tammy. Jesse was great! He did a simple procedure on the plastic side of the driver's seat which had come away from the seat and fixed the problem for me. Enjoyed the coffee and sweet roll, too!

Lincoln Service Review

Your dealership is GREAT. The entire staff is excellent! Thanks

Every aspect was top of the line, friendly people.

I had a young man who had just started working at Big Valley take care of me. For being brand new, second day I think, he was great. I was in and out in a very reasonable amount of time and I was able to spend a little time taking with Marty F. who sold me my pickup, Marty was awesome as always. Great dealership.

Always Recommend Big Valley Ford

Easy! Great people to work with. Everyone was friendly and it made for a smooth process. Love my Explorer!

Regular Maintainence and overall inspection

Service was quick and professional, as always the staff is friendly and helpful. I like the green, yellow and red status inspection that assists in future maintainence planning. It's a pleasure doing business with Big Valley Ford. Thanks again, Brett S.

Awesome Service