Berlin City of Portland, Inc. dba Berlin City Toyota of Portland and Berlin City of Portland, Inc. d

Toyota Tacoma

The best experience I've ever had purchasing a vehicle. Nick Nadeau is top notch. Never felt pressured at any time. He went out of his way to help us-much appreciated. I would recommend this dealer to friends. I bought what I wanted at a price that fit my budget. Berlin City A+

Good deal

Good experience, Steve Lawrence gave us good advice on a lease, made the deal as painless as possible. Would recommend dealership and will shop there again.

A pleasant surprise!

I was not looking forward to buying a new car. The last time I bought a car the salesman wanted to know if my husband would be coming in soon...ugh. Tyler greeted me at the door and was interested in putting me in the car I wanted right from the get-go. I wanted to go a bit smaller than my Honda Accord and the Corolla has comfort, style, good mileage, a large trunk, and is perfect for my needs. It all happened so quickly. I was stunned to drive away a few hours later in my beautiful new Corolla. I love, Love, LOVE it. Thank you Tyler!

See Melanie at Berlin City

Melanie provided terrific service - she is smart, fast, warm, and knowledgable.

Dave Campbell

This was the least hassle and most fun I have had in purchasing a new vehicle in over 45 years. Mark Hunter was great to deal with, has a great sense of humor, provided excellent knowledge of the vehicles and presented no pressure at all.

Nick was awesome!

Nick went out of his way to keep the lines of communication open from the very beginning. He kept his word & made sure I was happy from start to finish! I love my new Rav 4 !! Thank you again Nick!

Its Easy

I have contacted Berlin City Toyota for a quote , worked out with Stephen and it was amazing experience. Everything sorted out in emails, when I went to showroom, helped me with the finance options/got Special APR from Toyota and it all done, came out with vehicle.Stephen was very quick and knowledgeable to answer our questions and take decisions immediately .

Best Car Buying Experience EVER

First let me thank my sales rep, Nick Nadeau for doing an efficient, informative and honest! job of helping me buy the exact car I was looking for at a the best price. He was respectful of my wishes and answered all my questions respectfully and completely. His "agenda" was to make sure I was a satisfied customer. Period. This is very refreshing and I am grateful for that.Everyone I met at the dealership acted similarly. There was no back-room hardsell, and no bull. I did this transaction over the internet and by phone, since I live in NY during the week and only am in Maine for the weekends. It really was EASY, like their slogan says.I am a very satisfied customer

Denis Blais

Overall a great buying experience, Jesse was great

Amazing Sales Team and A Amazing Experience.

I purchased a Brand New 2016 Toyota Corolla S Plus. I thought it was going to be impossible to find the right car for the right price. I spoke to Nick Nadeau and he helped me understand the car buying process as well ad helped me get into the right car. He went above and beyond any other salesman I ha ever delt with. Nick Nadeau was very kind, understanding and made me very happy. Anyone who goes to Berlin City Toyota ask for Nick Nadeau!

Anita

Mark was a wonderful sales person. He was knowledgable about the vehicle and explained all of its features. He has invited me to come back to see him if I have other questions about learning the multitude of features of the car.

Toyota. Rav4

My experience buying my car was a very positive and helpful one. I had many questions to ask and got prompt answers that were very helpful plus some lessons on how to work the information on the panels for radio,gps and telephone etc. I wanted to know especially how the safety features worked and the warnings given when you were too close to an object. All this was answered in the most helpful and patient manner. My dealer even came to my house to get the title and extra key from the Toyota I was selling. I have gone to Berlin City for all of my services in the past and find everybody very helpful , prompt and thorough. I find their place cheerful and welcoming plus excellent service!

IT REALLY WAS EASY!!!

We were in need of a new car and headed over to Berlin City. Their selection was outstanding and we found exactly what we were looking for in a short period of time. The no haggle pricing was great and all the sales staff treated us so well. We would recommend this dealership to anyone.

2012 RAV4 purchase

I recently purchased a low mileage 2012 RAV4 at Berlin City in Portland, ME which was the fifth transaction I've had with them over the past seven years. As usual the sales and finance staff were helpful and courteous and I think that all involved with the transaction were satisfied with the results. I will definitely be returning and recommend others to do the same. Who would have thought that purchasing a new car would be pleasurable!

Leasing a new Tacoma

Great experience. No pressure. Seemed honest. No hassles at all and seemed to legitimately care about how happy you were at the end.

Puchase of 2012 Prius

I cannot say enough good things about Berlin City Toyota. Their customer service was exceptional, and they did a great job with my vehicle! On May 16, 2016, Monday, I called the dealership and spoke with Jesse Tavares. He answered my questions and invited me to stop over, and I did, about 90 minutes later. I was there all day till about 8pm. He took his time to answer all of my questions. I felt a great connection with my salesperson. By evening, I put down a deposit of $500 and returned on Wednesday, May 18, to finalize the purchase. It took us about three hours total. I decided on a 2012 Prius. They did such a great job with my vehicle that my friends and family thought it was a brand new car! Their detailing crew were exceptional! My car is now registered, plates on, title is on its way from Augusta. Berlin Toyota applied for the title for me. I am a very happy customer, and I HIGHLY recommend my salesperson, Jesse Tavares!!!! He is someone who will take time with you and personalize your visit so that you don't feel just like another customer. Even after the purchase, Jesse is happily available. He loves his customers, and he is passionate about his work. Michael Q.

I will never buy from Berlin City Again

Terrible dealership. Could careless about the customer after you buy from them I would not recommend Berlin City Toyota to anybody nor will I ever purchase from them again.

Great Experience!

After spending days online shopping for a RAV4 that would meet my needs/wants/budget, I had found two in the Westbrook and Saco areas that I was willing to drive down from 200 miles "north" to look at and take for test drives. Then my niece from Saco discovered one from Berlin City Toyota, a 2013 RAV4 Limited, that she thought I would be interested in. It surpassed my expectations and was listed at $2500 less than its "twin" in Westbrook with an added bonus of a navigation option. The mileage was higher than the one in Westbrook but was the same mileage and price as the XLE model in Saco. I expressed an interest online and was quickly notified by Jenn Rose who confirmed the price and availability. She knew I would be coming to the area on that Saturday, would be meeting my niece and her husband at the dealership and that I would have an older dog with me. She made me feel that everyone would be welcome when I arrived, and she was right! We had confirmed the price, fees, tax over the phone the night before, so there were NO surprises. Jenn took the buying anxiety completely out of the equation! After a longer-than-expected buying process, I was driving off their lot in a car I feel confident will last for many, many years. I want to add that the buying process was due to inadequate paperwork from my local credit union. I am sure many other weekend shoppers encounter the same issue. Credit Unions and banks need to find a way to ensure that dealerships will have their money on the day of sale and keep their customers from making several trips back and forth to complete the process. Thank you, Charlie, for finding a way to make this purchase possible on that Saturday! My niece drove my 2008 Toyota Camry back to their house; her husband drove their Toyota Camry back to their house; and I drove over a few minutes later in my new RAV4!

new 2016 rav berlin city sales rep. harold blaney

Berlin City Motor group did a very good job of providing the information we needed to make a valid choice of sticking with Toyota I would check them out again when making another car choice in the future. No pressure sales pitch. Berlin city should be very lucky they have a salesman like Harold Blaney

New Tacoma from Berlin City Portland, Maine

Just bought a new Tacoma from Berlin City in Portland Maine. The whole process was actually really easy and stress free. Steve Lawrence went above and beyond to help us find exactly what we were looking for and for what price we were looking for. He made it happen and was very upfront, understanding and was extremely knowledgeable. I wouldn't shop anywhere else for a Toyota!

catching up

My16-year old car had served me well, but it was time for another car, my mechanic said. The search began. Having arrived early at Berlin City Toyota, I walked around the lot, drawn immediately to a cheery new-leaf green Prius. 'Metallic lime', maybe chartreuse, it's easy to find in a parking lot, and highly visible on the road. Chris Green was helpful throughout my selection of the Prius. Jared Grant patiently led me through leasing the car, a new experience for me. Any wear and tear or appearance changes you are going to pay for, one way or another, in addition to the basic lease charge. Don't be surprised. Did I get a good deal? Who knows? I'm not a negotiator. I enjoyed my time with Chris and Jared, a real gift. And I like the Prius's fuel efficiency, though I may never plumb this car's tech-y depths!

Leasing Experience

I conducted my research through the Berlin City Toyota Portland ME website. I was contacted by Chris Green, Sales Guide and met up with him at Berlin City. Chris was accommodating with my option requests and I ended up with a new 2016 RAV4. I am very happy with my RAV4. I want to mention that Charlie Burns was also helpful in ensuring the financial business was processed as quickly as possible. My overall rating is four stars due to the length of time it took for me to drive off the lot with my new RAV4. Outside of a one hour lunch break, I was there close to six hours at Berlin City Toyota. Too long for an old man. Need to improve.

Very happy

Friendly staff- not aggressive. Made the process seamless and did not try to upsell more than I wanted or needed.

Excellent buying experience

After having been in a car accident during a recent snowstorm and totaling my car, I was not looking forward to this unexpected shopping trip. At Berlin City Toyota, we found Justin Rinfret to be pleasant, efficient, and compassionate as he helped us quickly choose a new car, a used Toyota Corolla. The process was quick and painless, and we appreciate Justin's professionalism and knowledgeable help. We liked him so much that we've decided to bring our college-age daughter to see Justin in a few months so that she can purchase her first car at Berlin City.

Easy, I agree

A smooth and straightforward car buying experience. Nice job by Ron McIntyre in guiding the process start to finish. He is personable and good to work with. I would certainly recommend Berlin City.

Very Accommodating

I am a small business owner with little free time. My lease was up on my Prius C and I wanted to lease another. Got a good price and the car was delivered to me.

Great Buying Experience

We had a thorough shopping experience finding our Sienna with sincere comparisons with the Odyssey and Town & Country. Negotiations were swift and direct. Berlin delivered on all promises and we are convinced we got the best deal together.

Love My New Truck

Had not bought a new vehicle in a long time. Steve Lawrence of Berlin City Toyota was great every step of the way. He was great at explaining the process and checking in with me with updates and answers to my questions. Easy and great buying experience.

2016 Toyota Tundra-Ron Mcintyre Berlin City Toyota

Ron and the gang didn't initially come out with the deal I was looking for(but who does?)but after some discussion we were able to come to a deal that worked for both of us.Everyone from sales to finance to parts was very accommodating as well as polite and courteous.

Great sales person.Very profetional.

Very informative sales person. A great experience.

Great service and fast company!

I would like to thank Phil he makes it happened and possible and made the process fast and he did a good job with helping me!

Car purchase

Fantastic dealership. Tim Thomas is a true professional! A potential customer would do themselves a favor to ask for him.

Two used cars same house

So my wife and I 1st bought a 2010 Ford F150 4x4. Buying was very easy and sales person Brady was very helpful and easy to deal with. There were some repairs needed after the 2000 mile warranty ran out but Berlin stepped up and fixed everything. Brady assisted in getting these done as well no questions asked. They spent over $2000 performing the repairs. Recently we bought a 2013 Ford Edge. About a month ago 7 months after purchasing the F150. Again very easy buying experience. Again there were some issues on the F150 that I thought were covered by my extended warranty. They were not as I only had a drive train warranty. Berlin City again took care of these repairs at no cost to me. Wouldn't even allow me to pay for parts. They again spent right at $2000 in repairs. I am nobody special. Don't have perfect credit. They are a great dealership with an exceptional group of people. Please if you are looking to buy a car used or new...start with Berlin City Portland Maine. I would almost guarantee you won't be dissatisfied!! Sincerely, Daniel Pelkey

Great service, clean facilities and professional

I had a great experience at Berlin City Toyota Lexus. There was no pressure, they just showed the car and from there once ready, we bought one that was ordered for us. We bought a Toyota Highlander and the car it is amazing. I would go back to Berlin City in a heat beat! Thank you Tim and Peter...

Prius V- Package III

My wife and I searched dealerships from Boston to Houlton, ME for the perfect car. After all of our research and communication with many dealerships, we were thrilled to make our purchase at Berlin City Toyota. The entire team at Berlin City Toyota was accommodating and friendly, especially Phil Brokos. Phil came in to the dealership on his day off to assist us with finalizing the process, and he consistently went above and beyond to make our car buying experience a great one. Phil and his team reminded us why we concluded months of research and negotiation at Berlin City Toyota, and we would recommend this dealership to anyone who is looking to simplify the car buying experience.

2016 Toyota RAV4 - thanks Nick

This is the second experience I have had with Berlin City in the last year. Last year I bought my husband a 2015 Highlander. Nick and team were wonderful throughout the sales process. We reviewed the car, I was given it to take around town, brought for my husband to test drive and made the sale. Financing was secured and on the same day as I tested drove the car, I signed my half of the loan payments and then Nick and I went downtown (my husband is a CPA and it was April) to have my husband sign his half. We got back at the dealer, transferred everything from the old Highlander to the new and I was off. So this year when I decided to buy my RAVA4, I went directly to Berlin and asked for Nick. The salesperson who greeted me, was wonderful, showed me the car, explained the features and gave me some brochures to look at and assured me that he would leave a message for Nick. Again, I could not be happier. The color car I wanted was not on the lot, so I drove a mirror image for the day and when I got back we put the paper work in place and 2 days later they had located the car, brought it to the dealer and had it ready for me to sign and leave. I will also say I have had great experience with the service department as well. Although none of us wants to have their car serviced they try to make it a easy and comfortable experience.

Berlin City Toyota- Phillip Chouinard

My first experience with Berlin City was easy, but this is my 2nd vehicle experience and I must say- it was even easier!!! I worked with Phil for the end of my lease and I was so well taken care of, I was really in awe that I have a beautiful new Sienna and all I had to do was show up. The professionalism and caring from all the team members is the best. I've had dealings with other car dealerships, even walked out of another Toyota dealership having been so ignored and looked down upon that I vowed to never set foot in there again. When my brother suggested Berlin City in Portland, I drove right over and have never looked back. They are and will continue to be my 'go-to' car dealership. Whenever I have had to deal with any department, from service to parts, to salespeople, it has always been an extremely friendly, helpful and caring- easy- experience. I cannot say enough about Berlin City! Phil was amazing to deal with and continues to check in with me. I cannot say enough! Totally amazing to work with.

Third Vehicle purchased At Berlin City

Just bought my third vehicle from Berlin City Toyota Portland and again had a very good buying experience. Thanks to Phil and Tim for making buying a vehicle a very nice and easy process. Even delivered to my door 5 hours away! Would certainly encourage others to give Berlin City a try. Thanks, Rick C.

Toyota Highlander Purchase- Excellent Service

From start to finish our experience working with Nick Nadeau was one of professionalism and ease. Nick took the time to listen, work through our questions & concerns, follow up both during and after our purchase and ensure our satisfaction even after we left the dealership. He went above and beyond to recognize us as parents as well and took concern with our young children's comfort while we focused on the decision of buying a vehicle. Without a doubt both his passion for customer service & sales as well as Berlin City's "easy" buying philosophy proved true throughout the process.

Horrible service

I brought my car to your dealership to have the Maine state inspection done. They told me to that in order to pass they have to change the driver side fog light. I told them to go head and do it. So instead of removing the protective plastic that covers the access to the fog light one of your technicians cut a hole in it!!! Either he doesn't know what he is doing or he is lazy but one thing I'm certain off is he shouldn't have a job there. I can't believe how little care you show to your customers car. I have been coming there for 8 years and I purchased this vehicle there. This is a total lack of care and respect toward your customers and their vehicles.

Awesome buying experience

My wife and I were both in the market to buy new cars. We are loyal Toyota owners and went to Berlin City in Portland. Phil Brokos was our sales person. Phil is awesome. Very easy to work with. No pressure. Great customer service! We test drove a few Toyota SUV's and both purchased 4Runners. I would highly recommend Berlin City and Phil to anyone in the market for a new Toyota.

Excellent buying experience

I was in the market for a stick shift Scion iA, and Tim was very helpful in tracking one down and having it sent to the dealership. When I arrived to buy the car Nick was very pleasant to work with and made the buying experience a breeze. I certainly will be recommending Berlin City to friends and family who are shopping for a vehicle. Very low pressure, and very nice people to work with.

Melanie Larcombe-professional....with a capitol P

It was my first time at the Berlin City Toyota. I have owned many Toyotas in the past years and one of the reasons I stopped buying them was because of the obnoxious sales people in NH. It was a very nice, and comfortable experience today with Melanie. She was very professional, knowledgeable and very helpful. You can be sure, I will return, as it was THE best car buying experience I have ever had. Thank you Melanie!

Berlin City Toyota Lexus- Ronald McIntyre

My wife and I had a great experience buying our Prius. Ronald McIntyre, our salesman, was very helpful answering questions and allowing us to look at many different cars and options. We never felt pressured to make a decision or to hurry the process. We drove away feeling like we bought the car we wanted.

THANK YOU, MELANIE!

Although I was pounced on by a salesman as I walked toward the front door, fortunately I had an appointment set up with Melanie Larcombe and didn't have to turn around and walk away. Melanie is down-to-earth and easy to talk to. Car salespersons aren't my favorite humans in most cases. Melanie made me change my mind. So kind, offering me drinks, snacks and taking me out to my used Camry that I had prepicked on the internet. She showed me all the features inside the car (I had just jumped up from a 2004 Kia Amanti, so needed tutoring in the Camry's features) and we took a ride. I'm usually tense driving with a salesperson, but Melanie and I just chatted as I drove. She did most of the paperwork and all I had to do was sign...and sign...and... I'm sure I'll enjoy being back with a Camry and thank Melanie for the experience in making this happen. She is highly recommended by me.

Car sales the way they should be

My wife and I just purchased a used Rav 4 at Berlin City from Harold Blaney and it was a good experience. We made an appointment and Harold was prepared when we arrived. We had a particular car in mind and it was right there ready for our inspection. Harold talked about the car, all in a matter-of-fact, low key manner and he was extremely helpful. It also helped that the price for that year and model car was about the best we could find. The deal with Harold was done comfortably and fairly quickly and I expect we'll go back to Harold for another when the time comes.

Very pleased

We were very pleased working with Peter T on the recent purchase of our Toyota Sienna. All of the people I interacted with at Berlin City were kind, understanding and knowledgeable. THANK YOU!

Bought New Vehicle and Nick made it very easy

I had the pleasure of working with Nicholas Nadeau at the Toyota store in Portland and I have to say with all of my years spent buying cars this was the most pleasant and easiest by far.......... Trust Worthy Good Listening Skills Compassionate Towards My Needs and Handsome...If I can say that :)

Buying a new car

I just bought a new 2015 Toyota Sienna. I would recommend Berlin City Toyota and Michael Begley who sold the Sienna to me very highly. Everyone there was very nice and made everything very easy.

Richard Zambernardi

Wonderful purchasing experience with Greg West...we have 2 RAV4s now since working with Greg in the last year....

our car

We like the salesman...he did a great job to serve us.

Excellent Customer Service

We have brought 3 vehicles from Berlin City of Portland. Hands down, the BEST customer service and exceptional service after the sale.

best car buying experience...hands down

From the moment we walked into the showroom (no they didn't pounce when they saw us on the lot) to the test drive (no they didn't accompany us) to the agreement on price (no there were no cheesy lines like "what will it take to get you in this car today?") to the delivery of the vehicle (yes they took the time to show us what every button and knob did)...it was, by far, the best car buying experience of my life! Will absolutely buy my next car from them!

Mike Wyman Nominated for 5 *Stars*

Mike Wyman was very patient with us. We were trying to choose between a Honda CRV and a RAV4. Mike showed us all the features and made sure we understood how to access each one. Mike did not pressure us to make a sale on the RAV4. He was able to locate a RAV4 Limited in the color my wife wanted. The car drives great! One of the decision points for us was that the scheduled maintenance is a lot less than the CRV. However, we would say that the CRV would have provided more storage room in the interior than the RAV4 does. Mike and Ryan were more than accommodating.

Exceptional experience at Berlin City- Nick Nadeau

After an exhausting search for a new Corolla for our college grad daughter, we contacted Berlin City and had a great experience working with Nick Nadeau and Tim Brown. Quick responce and upfront pricing made the difference. Nick took the time to go over every detail of the car with our daughter upon delivery, and we were impressed with all aspects of the closing. We would definitely contact Berlin City for the purchase of our next vehicle.

We like Berlin City!

We really enjoyed working with our salesman, Mark Hunter. He was knowledgeable about the cars we were interested in, and didn't use the hard sell--but he did succeed in selling us the car we wanted on the same day!

Great service and very pleasant experience!

8/1/2015 I just would like to say my daughter and I had very good service from Mark H. at Berlin City in Portland. We needed to replace her car and had seen an ad for a Honda Civic so we went to check it out. We were not planning on buying that day figuring it would not measure up but maybe there would be other options. The car turned out to be in fantastic shape but very basic (not even a radio). However we took it out for a ride and she loved it. Mark was so cheerful and helpful that we did in fact purchase it. I would work with Mark again any day. He did not pressure us and was very patient with me as we decided and went through the process. He even found and mailed us another set of keys several days later. I would recommend him to anyone.

Great Service

I am very pleased with my experience at Berlin City. Nick Nadeau was very professional and always available for questions and if he didn't know the answer, he would get the answer promptly. I was kept in the loop with the process of buying a used car. It was a pleasure dealing with him. I would highly recommend him to my friends and family.

Great experience in buying new Toyota RAV4

Purchased new Toyota RAV4 recently from berlincity Toyota, had great experience, they were very helpful.

Buying process

I really liked when sale manager came and helped me out in buying process, and I liked financial manager for being so helpful also. For me it was very important that how they paid attention to my requests and needs, but unfortunately I did not the sale person. I wish I had asked at first to change him at the beginning. He did not provide me to test Rav4 or Camry to drive and compare them to each other. He did not that knowledge that what is difference between L, LE, S, Camry, and Rav4 to explain that if I pay more what better features or things I will get more. The way he was talking to me it was like he is my boss, and it was very forcefully. I was ready to buy and that was my first experience to buy a new car, but he did not make it pleasant for me. Even he sent me home to call to my insurance at home which caused a problem and I could not bring the car on first night that I bought that. Now that I have my new car, but I wish the buying process went the way I wanted , and I expected form Berlin City Toyota.

Great Experience

Had an awesome car buying experience. No hassles or high pressure just got right to it. Nick Nadeau was great and easy to work with.

Nicholas Nadeau, Direct Sales Manager, Berlin City

I had a great experience working with Nicholas, he is very knowledgable and met my every need. He was patient and has been wonderful with his followup. It is obvious that he will do whatever is required to make your buying experience as easy as possible. Thank you Nick! Terry Smith

2015 Venza

I had a great experience with Berlin City Toyota. So far the best service dealing with Toyota dealership. I've got everything that was promised on the phone plus it was pleasure to have a business with Melanie. Thanks!!! Keep up a great job!!!

Used car buy

When I totaled my 2011 Prius, my goal was to get back to where I was with a similar car having similar features. We had walked away from the accident, but were still pretty shaken, so I also wanted the car buying experience to be as hassle-free as possible. We made an appointment at Berlin City, where Melanie Larcombe had a car ready for us to see and drive. Except that it was newer, the car was was nearly identical to my old car - down to the paint! Melanie was professional, patient, attentive and kind - making it possible for us to achieve our goals - similar car, similar features and most importantly, hassle-free! I recommend Berlin City for your next car-buying experience.

Great Service Advisors

I moved here from California. Have my 2014 Highlander AWD serviced since arriving in July 2014. Berlin City Service Advisor Ryan is a true professional. His customer service skills are nothing but outstanding.I look forward to many more services from BCT.Thank you.

Great overall experience!

Melanie was a real sweetheart! She was very easy to work with and really worked to get me just what I wanted!!

Initial experience was excellent

This was the first dealership we contacted when we wanted to trade in our '02 Rav4 for a newer one. We had purchased our '02 Rav from them nine years before and had had a good experience. In the week leading up to our visit, all our contact was with Christopher Tarr via emails and phone calls. Chris was extremely helpful and responsive and helped us set up a meeting with a salesperson. Although we did not buy a car from this dealer this time (we found a similar car at the same price with significantly fewer miles at a nearby dealer), we will make Berlin City our first stop next time---our initial experience with Chris was so positive!

They didn't sell us a car, but it was oh so close!

After several cordial and professional emails with a salesman, my wife and I drove to the Berlin City Toyota (BCT) in Portland, Maine to ask about trading in our Rav4 (which we bought there nine years ago) and getting a newer one. We had a specific car in mind and the salesman (Brady) was exceptionally helpful, as was the business guy (Ryan) who joined us later to see if we could agree on a deal. A tentative agreement was made very quickly, and they were extremely accommodating and didn't hard-sell us at all. We wanted to see an almost identical car (with a lot fewer miles) at another dealership nearby before we said yes, and we told them that. They hoped that we would return to buy from them, but understood and kindly let us go. The second dealer matched Berlin City's price and we bought the car from them. I immediately sent a text to Ryan at Berlin City (I wanted them to know what transpired before they left for the evening), and in just a couple of minutes I got the following text from him: "Can't win em all I guess. No hard feelings. We'll be here if you ever need us. CONGRATS!" I am so very impressed with that! That, my friends, is how to lose a deal and gain a loyal customer. No, we did not buy a car from Berlin City in Portland this time, but next time we need a car, we are going there first!

Great service, excellent employees

I recently had my car serviced at Berlin City for the 3rd or 4th time, and each time both the quality of service performed and the customer service I received were fantastic. Tuhl (I may be spelling his name very wrong) in particular was helpful, accommodating, and knowledgable, and I so appreciate his time and expertise. Thank you Berlin City, I will be back in 5,000 miles!

Great experience working with Nick Nadeau

When it was time to turn in our leased RAV4 and get a new Prius, Nick Nadeau and the Berlin City team went above and beyond to get this done. Nick emailed and arranged to come in/stay late during his time off. He offered to bring paperwork to my office, and he even picked up the extra RAV4 key so that we didn't have to make an additional trip. Our family/business has leased 5 RAV4s and a Prius with Nick's help. Thank you to Nick and Berlin City for facilitating this process.

Jenn Rose & Team Were Awesome

We leased a new Prius from Jen and her team, and the experience was excellent for the whole family, including our toddler who made fast friends with some of the crew! I'd recommend working with her to anyone -- she was knowledgeable, listened to our needs for a new car, gave us clear information and her thoughts as a fellow mom on different car options, and more. We couldn't be happier with our car and will definitely be going back to see Jen when it's time for a second car! We've also been getting our cars serviced here, and the team is great. Top marks all around!

Customer service was excellant

Peter Thibault was attentive and professional. I would prefer to deal with Pete when I buy my Tundra in a few years.

Harold Blaney is the man!! Love my Camry! Thanks!

I live in NY and have always heard fabulous things about Berlin City. I decided to give them a shout when it was time for a newer vehicle and I am glad I did. I have never dealt with a more honest, caring, and professional dealership than Berlin City Toyota Portland, Maine. I almost felt like the whole process was way too easy but I guess that's just how it is done when you have such an established business. A great big "Thank You" to Harold Blaney! This man knows what he is doing! Keep doing great and I will be back!

Harold Blaney is the man!! Love my Camry! Thanks!

I live in NY and have always heard fabulous things about Berlin City. I decided to give them a shout when it was time for a newer vehicle and I am glad I did. I have never dealt with a more honest, caring, and professional dealership than Berlin City Toyota. I almost felt like the whole process was way too easy but I guess that's just how it is done when you have such an established business. A great big "Thank You" to Harold Blaney! This man knows what he is doing! Keep doing great and I will be back!

Berlin City Toyota Lexus

Berlin City was not only accommodating from start to finish, but extremely kind and professional. They were so helpful and made the car buying process extremely painless and easy. They even delivered the truck all the way from ME to NYC! Our salesman Peter Thibault was so genuine and even helped me with any questions or issues after the car was delivered and purchased. I would recommend them to anybody.

2015 4-runner with trade in

Our interaction with Steve Saucier was excellent from the first meeting until the day we drove off the lot. I felt we were treated fairly on both the purchase price of the new vehicle as well as the trade in for the 2010 Tacoma. My only comment was that it took awhile to get the car on the lot but I do not feel that was the dealers issue. We were just very specific about what we wanted.

Great buying experience

Nick Nadeau should be your number one choice for a Sales person when going to this Toyota Dealership. Knowledgeable and puts the customer first, he creates a great experience buying the car of your choice. Highly recommend you look to this Dealership.

Berlin City Toyota Rocks!

I went to Berlin City last week to look for a new car. Honestly going in my intention was to look. After talking with Steve for a few minutes he had us test driving the 2015 Corolla S. Immediately I felt like i was being placed in the right car. I ended up leaving with the car and feeling like I had one of the better experiences as a consumer that I have ever had. I love my car and impressed with the quality of service throughout the process. Thank you Steve and Berlin City Toyota!

Great Customer Service. Very happy customer.

Michael was amazing and helped me from start to finish. I was able to get in and out very quickly and am very pleased with my new vehicle. I will be buying my next car from Berlin.

A Great Buying Experience

This was by far the most pleasurable experience I have ever had buying a new vehicle. My sales representative Melanie Larcombe was pleasant, helpful and very easy to deal with. I got a great price with little effort. I highly recommend Melanie and Berlin City Toyota.

Great Service

I bought my 2015 Tacoma online through a consumer magazine's buying service. I received offers from different dealers and narrowed it to Berlin City because of price and value. I dealt with Greg West and was totally satisfied dealing with him. He sent various offerings via email and was helpful in narrowing my choice. His easy going manner was a pleasure and I never felt pressured to buy. I jokingly told him that I couldn't afford the 23 cents on the $XXXXX.23 of the final price. Greg told me that he would throw in 5 returnable cans. That sealed the deal. Greg answered my emails and phone calls immediately. Greg even threw in some rubber Tacoma floor mats! Great service. I had the truck delivered to my front door with the gas tank topped off and a bag of 5 empty returnable bottles that Greg had promised me to pay for the 23 cents! I would very highly recommend to anyone to give Greg West a call if you're in the market for a vehicle. My experience in dealing with Berlin City and especially Greg West was an all around very enjoyable one. I WILL be a repeat customer and will definitely recommend this dealership to anyone.

Great Service!!

From the moment if filled out the credit application Nick Nadeau was on a mission to get me the best car and best deal possible. As a first time care buyer I needed someone who was knowledge and he answered every question I had, he even picked me up from my apartment to finalize everything and I left with an amazing car at a great price and a full tank of GAS. Berlin City has a phenomenal sales man in Nick and an overall great facility. Thank you guys so much and I'm enjoying my cobalt!!

My New Sion

From start to finish, my car purchase experience at Berlin City Auto Group was by far the best of the many purchases that I have made over my lifetime at many different dealerships.I reconmend Nick at Berlin City Auto Group to anyone planning to purchase a vehicle!

Fast, friendly purchase!

Mike B. made my trade in/ upgrade Toyota Camry experience very pleasant. I hadn't planned on leaving the dealer with a done deal, but I did! Mike helped me test drive two cars and listened to all my wishes, finance status and car concerns so that he could help me find the car best suited to my needs. He was patient when it came to explaining Blue Tooth operations and was willing to haggle on my behalf with other staff! it was a very smooth car experience and I am grateful to Mike for his part!

Great Purchase Experience

Had a great purchasing experience with Berlin City. Got a great price and very smooth and easy process. Everyone in the facility was helpful and customer service oriented. Oh and did I say knowledgeable b/c they know all the ins and outs of the cars they sell. A very positive experience and I would recommend to others.

Nicholas Nadeau, 2015 Prius

I'm really impressed with Nick Nadeau and the whole Berlin City operation, even though I never made the two hour trip to the dealership! I've bought lots of cars before but this is the first time that I did the whole process by email and phone. Nick was fast and informative every step of the way, and it was fun to have a Berlin driver deliver the new Prius right into our garage today and then drive away with the old one (a 2005 model with 147,000 miles, still running fine). Of course we did forget to remove the garage door opener clipped on the visor and a CD in the deck, but Nick called to report these this afternoon and will mail them on Monday. He's been that fast and helpful since I first requested a quote two days ago. I also appreciated Nick's (maybe all of Berlin's) philosophy of keeping the purchase and trade-in deals separate and transparent until I decided that both were to my liking. Of course I also liked the Berlin discount, which was offered from the beginning and which my local Toyota dealer could not match. This was a totally pleasant transaction and we really like the 2015 Prius so far.

Nicholas Nadeau

I just purchased a 2015 Prius from Berlin City and Nick Nadeau was an excellent salesman. We knew what we wanted but Nick obviously knew a lot about the car and responded quickly every step of the way. An interesting aspect of this deal is that I never made the two hour trip to Portland. Berlin just delivered the new car and took away the trade-in at no extra cost. Their clear new and trade-in pricing policies, response speed, and discount level were all better than what my local Toyota dealer seemed able to do, so I definitely recommend checking out Berlin City and Nick Nadeau.

Great Customer Service

I recently leased a 2015 Toyota RAV4 4wheel/awd. I had Michael for a sales rep and he was great. Very friendly and understood what I was looking for and did everything he could to make sure it happened without going over my budget. Great place!

2014 Pruis C, Great purchase experience.

Before, during and after the purchase I made of my 2014 Prius C, Nick Nadeau was knowledgeable, respectful and very ready to help. The price I got was much better than what was offered from two other Toyota dealers I visited. After the sale, Nick urged me to stay in touch and contact him with questions or other needs. He recently spent time "tutoring me" on the use of the electronic system now that I have had the car for two months. This is service above and beyond the norm! I love my Prius C and I am very pleased with Berlin City and everyone I have dealt with there, especially Nick.

Nick Nadeau

If you are looking for a sales rep to help you with vehicle info or break down the car buying/leasing process, look no further than Mr. Nadeau. He not only listens to your vehicle needs, but he informs you without any pressure. That is a rarity that should not be ignored! I had the pleasure of leasing my '13 Tacoma TRD Sport from him and I am sooooooooooo happy I did! I just hope all of you out there give Nick a call to so he can show you just enjoyable the car buying experience can be!

EXCEPTIONAL SERVICE

I can not express enough the quality of service I received while shopping for a used car at this dealership. In one word I would describe it as perfect. If you are looking to buy or even just want some information ask for Nick and I gaurnatee you will not be disappointed. The level of customer service he gives is indescribable. You will not feel like you are just another sale at this dealership. They go out of their way to assist you in any way possible. And if you do decide to buy from tem the process is smooth, quick and easy. This was my first time buying from them and I would highly recommend them to ANYONE looking to buy a new or used vehicle. They deliver on all their promises as well. Their were some mechanical and cosmetic work that needed to be repaired for the car I bought and they were so enthusiastic to get the work done for me so I could have my car the way I wanted it as soon as possible. And they go out of their way to make sure everything is done the way you want it. Again though ask for Nick, he by far is such an exceptional person. All in all my experience with this dealership was amazing. Hands down just amazing. Ask for Nick, YOU WILL be happy you did!

My fun visit to Berlin City Toyota

My attention, initially, had been drawn to Berlin City Toyota because of their financial assistance to schools. Once I arrived, I was greeted by Peter Thibault, who made me feel at ease. Peter answered my questions about the car I was looking at. I had the feeling Peter was listening to my questions; not merely answering what he thought I might want to hear. Everyone I met during my vehicle acquisition process acted professionally in every respect. Within a week, Peter called to make sure everything was OK with my new car. Thanks, especially to Peter, but to everyone I met at Berlin City Toyota.

Pleased with transaction with a couple of reservat

We were comfortable dealing with Stephen Lawrence, who represented Berlin City Toyota. He was straightforward and helpful in his responses, took pictures of the car and sent them to us and, most importantly, did not put excessive pressure on us at any time (as we experienced in another Toyota dealership). We felt the dealership was less than forthcoming in two items it put on our sale invoice: 'administrative fees' and 'theft protection'. The first was discussed in advance, but we thought it was a state fee, not a dealer fee. That's our fault for not asking. The second was never discussed. Stephen, to his credit, removed the second one without pushing us when we insisted. On balance, we're happy, but not ecstatic with the quality of our transaction. We would come to Berlin City Toyota again. However, we'll have more confidence in this dealership if we see it has posted this review.

Incredible service and support

From research to purchase every peice of the car buying process at Berlin Toyota was exceptional. Bryce Kronk was my salesperson and he was very knowledgable and easy to work with. Matt Almy, the manager was also very pleasant and easy tow work with. I'd highly recommend this dealership

Berlin puts the US in Prius!

My car-buying experience, which can be an arduous task, was an absolute pleasure at Berlin City Toyota! The staff was attentive, flexible, and motivated to get me the best car for my dollar. I went to Berlin to test drive a car I thought I would like, but after actually experiencing it, it was clear it was not the car for me. The staff at Berlin City Toyota found a replacement that not only met my parameters for a new vehicle, but exceeded my expectations. I now drive a brand new Prius c and, like me, it is efficient, quiet, smooth and pretty darn cool. My review of Berlin City Toyota would be incomplete and sorely lacking if I did not give adequate praise to the real star - *MELANIE LARCOMBE*! The connection she established with me made me feel comfortable and like I was out shopping with a friend. She even shared her own personal snacks when the appointment began to drag on! It was overall a great experience and I would recommend it to anyone.

2015 Toyota Sienna

I recently contacted Berlin City for information and a price quote on a Toyota Sienna. I weighed the pros & cons of purchasing a new 2015 or a certified used Sienna. Melanie Larcombe answered all my questions in a timely and thorough fashion. I scheduled a test drive and when I arrived Greg West was waiting to assist me. He was very knowledgable about the vehicle. He assisted me with my trade in and Berlin City offered me a reasonable trade value. I did purchase a new 2015 Toyota Sienna. I found the staff very professional, helpful and would definately refer my friends and family to Berlin City to purchase a new or used vehicle. I appreciated the no pressure atmosphere while making my decision to purchase my new van. I love my new AWD Sienna!

Up Front and Honest Throughout

We had a very good buying experience with Berlin City recently and would recommend them to anyone looking for a new car. The Sales staff was friendly, knowledgeable, and NOT pushy. The Finance staff was open, honest, and helped get the best deal with an extended warranty.

Love Berlin City Toyota!! Love my new car!!!

Purchasing my new RAV4 from Berlin City last week was honestly, THE best car buying experience I've ever had! Their sales associate, Bryce Kronk, was professional and friendly...without being "salesy" or pushy!! What a nice guy! I highly recommend Berlin City Toyota of Portland and specifically, Bryce! (Although, every person I met from the various departments were all super friendly as well)! I look forward to working with them throughout the life of this car and hopefully, beyond! I realize it's only been just over a week, but first impressions are important...so far, so good! Thanks for making it all happen!

Fantastic Car Dealer

Just purchased a 2013 Toyota RAV4 from Mike W. at Berlin City Toyota. It is exactly what I was looking for and Mike was most helpful every step of the way. He made sure I knew everything about the vehicle and worked with me to get the price and payment I was looking for. Nothing pushy, just great customer service. I look forward to many years of enjoyment driving my RAV4. Berlin City and their staff are the best.

Great Experience

We recently purchased a Toyota Highlander through Greg West, our salesman, and from the beginning to the end of our experience, Greg completely understood what we were looking for and how to best deliver it to us. He never tried to up-sell us or push us along faster than we wanted to go. He never tried to incentivize us to make a commitment to him. He simply tried to give us the information we needed in a timely, educated manner. It was a nice change from what we think of as a "car salesman".

Exceptional Service and Overall Easy Purchase

Berlin City of Westbrook was a great experience. The selection of vehicles had what we were looking for and the sales person, Melanie Lacombe, was great. Melanie was knowledgeable and easy to work with, very professional. I would recommend Berlin City and Melanie to anyone shopping for a vehicle.

Review on recent purchase of Toyota RAV4

Our recent lease/purchase at Berlin City Toyota was fantastic. The dealership in whole was very professional yet comfortable. Everyone was very pleasant. We did speak to other sales people that were in the dealership throughout our visit and everyone was happy and friendly. Phil Brokov sold us the vehicle. He was extremely helpful, patient and made the experience extremely positive and pain free. He was able to work with us and help us get a really fair deal on the trade of our vehicle and on the price of the new vehicle. He took a lot of time showing us the vehicle that we were interested in. His knowledge of cars was exceptional. What made Phil stand out in this whole deal was what he did at the end of our visit. He went out with us to the new car and went over every button/gadget in the vehicle. He was thorough and so kind and helpful. Thank you very very very much!!!!!! HAPPY TOYOTA RAV 4 OWNER

Review of Buying experience

I recently had a wonderful buying experience at Berlin City with the process of purchasing my 2015 Prius.Sales guide Steve Saucier was very helpful throughout the process insuring that I got the right vehicle for my needs. I recommend Berlin City highly.

Toyota should be proud. Great purchasing experienc

very good experience. great inventory of vehicles.

New Car purchase and first service

From the moment we decided to buy a Rav4 we could not have asked for better customer service. Chad Swett was there every step of the way. We are an older couple and Chad walked us through everything with a smile and knowledge. He knows his product exceptionally well. Upon our first service we could not have asked for better customer service. They met me right at the door as I drove up and took care of everything, including returning my vehicle cleaner than when it went in. The waiting area was bright, clean and very customer friendly. Each person I ran into could not have been nicer. Everyone was so polite and pleasant. It was so refreshing in this busy world.

Great Dealership

Very knowledgeable and helpful in the process. No rush towards sale. Great experience.would send my friends to Berlin City Toyota

Found the truck I wanted

Greg was very helpful finding the truck I was looking for. I thought Berlin's pricing was very competitive to the online pricing alternatives available. Greg is low key and very knowledgeable about the products he sells.

Great service. Sales treated us with respect.

We have purchased several vehicles at Berlin City. This experience was very positive and saleperson was very low pressure and did his job in making us feel comfortable. Showed us options we had not thought of in vehicle selection. Would highly recommend Berlin City.

Best car buying experience ever!

This was the easiest, most stress-free, most pleasant car-buying experience I have ever had. Everyone at Berlin City, from the initial salesperson (Mike Wyman) to the sales manager (Tim Brown) to the finance specialist (Jared), was helpful, friendly, and extremely knowledgeable. They got me the truck I wanted, and they gave me the best price! I recommend Berlin City very highly. I wouldn't go anywhere else!

Buying My Prius

Nick was terrific. He made the process quick and he was friendly and knew his stuff. I love the car. We bought it on the Saturday after Thanksgiving and even though the place was crowded, we were well taken care of. I would and have already recommended the dealership to my friends. We'll be in to look at the RAV 4's in the Spring.

Yarmouth,Maine

I have purchase several vehicles from Berlin City Portland, My first experience was with Mark Axleson after I had some bad experiences with a local dealer which I had been a loyal customer for 25 years. Mark and his staff was so helpful and at any time there was a problem Mark took command and solve the issue right away. So my loyalty goes to the dealership that respects all their customer needs from the service department Corey Smith and all that are involve with the service department. Today I purchase a new vehicle form Matt Almy he was so helpful to hear all my concerns and made this sales agreement possible. I also would like to personally thank Deb for all her help and concerns for the customer. Happy New Years Steve

Good Deal

Overall, very high quality treatment. They did what it takes.

Great Experience

The dealer sold the truck I wanted three days after I saw it. I wasn't fast enough to get it because I thought that it would still be there. However, every effort was exhausted by Peter in sales to find one for me and they did within an hour. I accepted delivery one week later. Also, Joe in financing was fantastic and very knowledgeable. He found the right rates for me and executed a fast and "Easy" purchase from start to finish. Most dealerships I've been to keep you in the dealership for 3 or 4 hours. This deal took less than 2 hours.

Top Customer service

From the first call I received in response to an online request to being handed the keys to my new vehicle my experience at Berlin was top notch. Every person involved in the process gave me 100% customer service.

Great experience, would purchase from again!

Very pleasant experience, from the initial phone call to find what I was looking for through finalizing the buying process. I highly recommend Berlin City to other potential buyers and I look forward to doing business with them again in the future.

Great Car Buying Experience

My wife and I recently purchased a new Toyota Tacoma as a third vehicle for our family. Greg West's professionalism made this entire purchase process, one that was comfortable and rewarding. He, along with the rest of the Berlin City management, was aggressive in the pricing of the vehicle, while being compassionate in the negotiation. We were well educated on the features of the vehicles that we looked at, while listened to as we presented our purchase offer. I would highly recommend Greg and Berlin City to anybody looking for a new or used vehicle.

Great Experience!

Greg and the rest of the staff at Berlin City Toyota made this transaction easy. They were very professional and courteous through the entire process. The were very competitive in their pricing and exceeded other offers that I received right from the start. I would definately recommend Greg and this dealership to those looking to buy a Toyota.

Fantastic Assistance - Mutombo Mutombo

My husband and I had an excellent experience purchasing a 2015 Toyota Sienna from Berlin City. This is our third vehicle purchase from this dealership, and we love them! We had an amazing sales guide, named Mutombo Mutombo. He was charismatic, knowledgeable, and very accomodating. He was genuinely interested in listening to our needs, and we were impressed by his professionalism. We got an excellent trade-in value for our old vehicle, and they gave us discounts for having previously purchased vehicles from them. Overall, a great purchasing experience. We will continue to purchase our vehicles at Berlin City!

First Class Experience with Nick at Berlin City

I normally don't particiate in reviews but feel compelled after a truly first-class experience with Nick Nadeau at Berlin City. Nick was professional throughout and a real pleasure to work with. He went above and beyond when the new car we had purchased was delayed in delivery - offering us a loaner car for our use even though the delay was through no fault of him or the dealership. Nick was always available (even on his day off!) and made the car buying experience a great one. If looking for a great buying experience, I would encourage you to seek out Nick - well worth it.

2015 Toyota Prius 2 - Business Lease

Quick & easy to go through the business lease process. Nick Nadeau was very knowledgeable on the Prius - and answered all of our questions or made sure to find someone that could. It made it an easy decision for us. We are very happy with the vehicle and expect to do more business there -

Great experience

I just bought my 2015 Toyota Camry SE at Berlin City Toyota in Portland this past weekend. Although I wasn't looking forward to the hassle of dealing for a new car, I worked with Nick Nadeau and walked away a happy customer. Nick listened to what I wanted and didn't waste my time by showing me what I didn't want. He worked with me and beat the other dealer's best offer within minutes. He was great to deal with and made our experience a good one. I wouldn't hesitate to buy from Nick and Berlin City in the future!

2012 Prius C - Buying Experience with Greg West

Purchasing this car was the BEST car buying experience we've ever had. Greg's manner is unlike any other car dealer we've encountered. His patience, listening skills and calm demeanor quickly put us at ease. We test drove two cars, and ended up buying the second Prius we tested. As always happens when buying a car, the process took longer than you think, but most of it was very positive (I say most because of the typical waiting time that it takes to purchase a car). Working with Greg was just great, and if you get the chance to work with him, you'll be very happy.

Melanie is a great sales women! Highly Recomended!

Melanie was a huge help. She braved the freezing rain to find my husband the perfect truck. Cliff was also very helpful with the final paperwork! Highly recommend the easy experience at Berlin City in Maine! 5 stars across the board!!! There was a glitch in the star system so I couldn't leave 5 stars on all the categories but they were deserving of all 5 stars!!!

2014.5 Camry

No problems, no pressure, promptly greeted and professional. Made our overall experience of car buying, which is usually a headache, pleasant and time saving. Everything was as stated, no surprises.

2015 Highlander Limited Platinum Purchase

I submitted an online inquiry for a 2015 Highlander Limited Platinum. Within an hour I received a call from Steve Saucier at Berlin City Toyota. He told me there were none currently in stock, but he was expecting a delivery from the factory in five days. Four days later Steve called and told me the Highlander had arrived. I had two vehicles to trade and Steve gave me a fair trade for both vehicles. The buying/trading process was stress free. Berlin City Toyota are honest and forthcoming selling and buying cars. It was a much better experience than the old cat and mouse game usually empoloyed in car selling/buying. The whole buying experience was positive and we are very happy with our new Highlander.

2015 Toyota Rav4

This is our second purchase from Berlin City. It's also our second time working with Harold Blaney. He's very down to earth, very friendly, and very helpful. During the financing process, there was a hiccup in that we were moving out of state, and had no documents showing our new address (staying with relatives initially, so no lease or mortgage). Harold stepped up and really helped push the deal through. If we ever make it back to Maine and need another car, I'll certainly look to work with Harold again! During the financing process, we dealt with Jared. Aside from the usual upselling that takes place whilst running through financing, he was very knowledgeable, and very friendly. All in all, like our first purchase at Berlin City, it was a good experience.

always enjoy doing business with belin city

My 2015 corolla LE eco is my third purchase at Berlin City and I can say I've never had a bad experience.management,sales and service are always professional ,courteous and helpful.I would highly recommend them to anyone.Thanks to Nick Nadeau and everyone else who made buying my new car easy

5 Star experience

I am from out of town and tried to stay local to buy my vehicle. Unfortunately the local Toyota dealer in my area was not even close to fair (selling price was too high and trade in was too low). I went on the internet to find other dealers within 30 miles and came across Berlin City Toyota. INTERNET SCORE!!!! I sent a request via their website and Steve Saucier contacted me immediately. They had the vehicle with the features I wanted. We arranged a time for me to go in and discuss details and pricing. NO NEGOTIATING required.... Fair price and trade offered on the first shot. I bought the vehicle immediately. Best dealership I've ever dealt with hands down.

Greg West was awesome!

I was fortunate enough to have Greg West be my Sales Manager during this most recent experience..... His friendly, relaxed, no pressure approach is refreshing. Berlin City gave me a very fair price on an awesome new RAV4!!!e

Excellent experience

My wife and I had done a lot of research and had decided that we would likely buy a Toyota Highlander. We considered several dealers in the area, but, based on recommendations that we had read, we went to Berlin City Toyota Lexus, and we were very glad that we did. We were met there by Pete Thibault who treated us very well, listened to what we wanted and gave us a very good deal, part of which was a trade in. I would highly recommend Berlin City Toyota, and, in particular, Pete Thibault in car sales. We look forward to many years of reliable use from our 2015 Toyota Highlander, and also excellent service from their service department.

Performance+Comfort+Style = 2015 Toyota 4Runner

It's true it's Easy. We appreciate the low pressure approach of Berlin City. We met our sales rep, Brady Blackman, and was impressed by his calm personality, knowledge and professionalism. We were in the area looking at a 2014 Yukon (past owner of 8 years and loved it) and decided to test drive a 4Runner. Brady found us the exterior/interior color and vehicle options we were looking for. Our financial negotiations w/ trade-in led to our easy decision to make the switch. Thanks, Brady, for making our experience fun. We are now proud owners of a 2015 Toyota 4Runner and loving it. We're the talk of town!

Whoomp! There it is!

Love Berlin City! I was in and out of there, trading in my 2012 Corolla S-Series for a 2015 RAV4 Limited, in under three hours. Everything was so easy, it was crazy. Thanks to Matt (Sales Mgr.) and Peter (Sales Assoc.) for all of their help!

Great Buying Experience

I came to Berlin City Toyota to purchanse a 2014 Prius C after having a very negative experience with another dealership. I was fortunate to work with both Greg West and Timothy Brown throughout this process. They were both very knoweldgeable and helpful in providing information about the vehicle and in presenting different buying options. I utilized their delivery service and, for a reasonable fee, had the car delivered to my door and my trade-in taken away, all without the stress of arranging daycare for my two little ones. I would certainly recommend these folks to others.

very positive experience

Everyone was very helpful and professional. I wish I hadn't wasted my time with other dealerships first. Next time I will go right to Berlin City Toyota.

Thank you

I am the proud owner of a 2015 Corolla. I am very pleased with the buying experience I had at Berlin City. Everyone was very welcoming and laid back and willing to help with any questions. We had some bumps along the road with financing and finalizing a deal but everything worked out better than I expected and I greatly appreciate the time everyone took out of their day to help us get in to our new vehicle. Everyone here seems to work well as a team to make the customer feel like the top priority. I would definitely recommend friends and family who are considering a new vehicle to Berlin City!

Total Satisfaction

I must say that my husband and I were a little apprehensive about heading out to look for a new vehicle after some past unpleasant experiences but Berlin City Toyota and our salesman, Harold Blaney, changed all that. We were pleasantly surprised with the whole experience; Harold was very knowledgeable, courteous and took time to go over every detail and option on our RAV 4. We appreciate the great customer service provided to us and will most certainly pass the word to our friends and family.

Love Berlin City Toyota

I wasn't planning on getting a new car just on having service on my old Matrix, but they made me an offer I couldn't refuse, so I was able to by a new Prius by trading in my 9 yr old Matrix. I loved my old car and the toyota people at Berlin City took wonderful car of it. It was hard to say good bye to my Matrix but the Prius is great and from start to finish the sales staff was wonderful.I look forward to many yrs to come dealing with service and when its time dealing with sales once again. You guys have a very satisfied customer on your hands.

Excellent sales experience and support

Excellent Toyota purchase experience! I knew what I wanted before arriving at the showroom. The sales representative was very courteous and knowledgeable when describing vehicle features and specifications. He guided us through the purchase process including vehicle financing and registration documentation. All in all a very stress-free and enjoyable experience (for a change).

They make it easy

My 2015 Tacoma is the third vehicle we have purchased at Berlin City, all with the assistance of Eric Mendoza. Each time the experience has been easy from first contact to delivery. For this purchase I wanted a Tacoma with certain features. Eric identified one that was in transit, and it was delivered to me one day after arriving at the dealership. Everything went very smoothly. I highly recommend the dealership, and Eric in particular, He is very knowledgeable about the vehicles, pointing out the pros and cons of different features, all in a no-pressure, professional manner. In fact, eery person I dealt with during the transaction was very helpful and professional.

Toyota Rav4 - Michael Begley

Michael researched the car ahead of time and was very knowledgeable about the features and benefits of the Rav4. He made the choice easy. I've been driving the Rav4 for about a week and really like it. My only suggestion for improvement is to make the finance process faster. Much of the paperwork, etc. could've been completed ahead of time in order to speed up the process.

Top Notch - 2009 Toyota Tacoma Double Cab Long Bed

Outstanding service and follow-up with Berlin City from our initial internet inquiry through the delivery here in East Machias. We were treated as if we were the entire focus of Harold Blaney our Salesman, the entire finance and delivery team. We knew what we were looking for in terms of a vehicle and that is what they focused on...and delivered on. We actually picked out the truck on line and it was just as presented...it had some detailing in progress when we were at the dealership and when it was completed, the truck was delivered to us. We would recommend Harold and this dealership to anyone interested in buying a vehicle.

Berlin- Used Camry- Greg West

Greg West was great to deal with. He was fair and honest and was very professional throughout the process. I never felt pressured and have always heard great things about Berlin and their incredible service. My wife, Lori Tully, has been a loyal customer for many years and I am happy to join the Berlin family.

Great Customer Services

Berlin City Toyota in Portland makes your car purchase experience pleasant and easy "as the sign says." Thanks to their friendly and Knowledgeable sales team it really does makes your buying experience very easy and pleasant. Fair prices and an honest trade in makes your experience as good as it gets. I would reccomend Berlin City Toyota to anyone thinking of a new car purchase orf trading in their old car for a new or used car..

VERY HAPPY WITH CAR, SALESMAN, AND BERLIN CITY!

I was a little nervous at the prospect of buying a new car from a dealership. We all have heard the stories but I have to say Berlin City and Steve Saucier in particular made the whole experience very enjoyable. Steve listened to what I wanted and worked hard to find just the right car (and color! ) for me. He was very professional, knowledgeable, and pleasant throughout the whole buying experience. There was absolutely NO pressure to buy and he worked with me to settle on a price that I felt was fair and reasonable. He even called the other day just to touch base and make sure that I was enjoying the car and to ask if I had any further questions. I have and will continue to recommend Berlin City and Steve Saucier to all who are looking to buy a vehicle.

friendly, welcoming and overall a terrific!

Berlin City Toyota was incredibly easy to deal with, smiles all around and everybody there makes sure that your being taken care of. I have purchased with Berlin before which is why I came back and this visit will keep me as a customer for life. My Salesman Mark Hunter was terrific and Sales Manager Chad Swett put together a great deal for me. Paperwork was quick, they went over all the details of the new car and I left feeling really good about my purchase.

Great service on a Friday night

Nick is an excellent salesman--staying late on a Friday to make sure that everything was in order. My highest recommendation.

Exceptional

Our experience was so refreshing with excellent customer service. Chad Swett walked us through everything with such ease and knowledge from start to finish. There were no questions left unanswered. We would both recommend Berlin City to our family and friends.

New 4Runner

I recently purchased a new 2014 Toyota 4Runner and the process couldn't have been easier. Every person I worked with from start to finish was great to work with. My situation was especially complicated because I was registering it out of state and everyone helped me make sure everything was taken care of. My sales associate, Steve, was very personable and easy to work with throughout the process. He was open to me calling his personal cell phone at any point during the two weeks it took for the process to be completed. It was my second car from Berlin and I will continue to buy cars from them in the future.

Certified RAV4-Berlin City So Portland-Bryce Kronk

My recent experience in purchasing a 2012 RAV4 Certified Toyota from Berlin City So Portland was indeed a smart choice. Bryce Kronk, my Sales Guide, was knowledgeable, respectful, and had a terrific sense of humor. He helped me to accomplish my purchase goals in a smooth manner and without pressure. I have had experiences at many dealerships and Berlin City was the best (and by far not the closest to my home!). I would recommend Berlin City So Portland and Bryce to anyone, including a family member.

2014 Prius Two, Berlin City Portland, Nick Nadeau

Hi, I purchased a new 2014 Prius Two from Berlin City Portland just as the 2015 models were arriving and felt I received a good price. Nick Nadeau handled everything, was very, professional and worked hard to make me feel comfortable in meeting my needs. Many thanks Nick. Since I live in Vermont, I'm not likely to have Berlin City Toyota of Portland take care of my normal auto maintenance, but should I know someone looking for a new vehicle, I'd happily suggest they check in with Nick to see what might be available, and at what price. Thanks for making me comfortable.

2010 Rav4 - Berlin City - Joe Menard

My overall experience with Berlin City Toyota thus far has been a very good one. Joe Menard made my first ever car purchase way less traumatic than I was expecting it to be. I told him what I was looking for and what I wanted my payments to be and he stuck within those parameters. His friendly, respectful manner put me at ease and made me feel like he had my interests at heart. He did not pressure me to make a purchase I wasn't comfortable with nor did he become impatient because I wouldn't make an immediate decision to purchase. The process was somewhat protracted, but I was there on a busy Saturday afternoon, so some waiting around was to be expected. Just waiting on an appointment for a wet sand and buff and some accessories and I will be good to go. Thank you so very much, Joe.

Great!

This was the second time I used Berlin City to buy a car. They were helpful and willing to work with me on getting me into a car I really loved!

2014 Land Cruiser

I can't say enough about my salesman, Greg West. When I first called Berlin City looking for a 2014 Land Cruiser I was lucky enough to be put in contact with Mr. West. He was very pleasant and informative during our conversation. In fact his attitude was the very reason I did not buy my vehicle from a dealer much closer to my home. The other dealer I called was very curt with me over the phone so I crossed them off my list. Meeting Greg was a pleasure. Very engaging and friendly. Greg had answers to all my questions and was a wealth of information about things unique to the Land Cruiser. To exemplify just what a kind of person Greg is, I have to relate the following. Greg saw that my wife and I have physical limitations. He volunteered to go to the Vermont DMV (our home state) to do the paperwork for transfer of license plates when he visited his family in Vermont on his day off. When you call Berlin City ask for Greg West!

2015 Toyota Highlander

We bought a 2015 Highlander from Tim Brown and Steve Saucier. The process was extremely easy and fast. Nobody likes to spend hours at the car dealership haggling back and forth anymore. Tim and Steve eliminated this process and got us into a car we wanted with the payment we could afford. This is my second vehicle purchase from Berlin City Toyota, and my family's 8th from the Berlin City family of dealerships. I've been all over the northeast looking for Toyota's and had my best experience with Berlin City. I look forward to buying there again someday. Thanks again, Tim & Steve, you guys rock!

Brady Blackman gets 5xstars

i wish i was rich i`d go buy more cars from Brady,there was none of that annoying back and forth to the manager thing i told him what i wanted to pay and he made it happen ps shout out to Chad awesome again thanks much see you in 2yrs

Berlin Toyota and Greg West!

We just recently purchased 2 vehicles from Berlin City Toyota in Portland, and are referring our friends to go see Greg West to get theirs. Greg is great to work with via email as well as in person. He is very knowledgable of the Toyota product. The entire transaction was very EASY. From the minute you walk in the dealership, you know you are at the right place. The staff is friendly and knowledgable with absolutely no pressure. The truly treat you like family.

great service specifically with Stephen Lawrence.

I really appreciate Stephen for he is very kind and respectful person. Everything was went well from the beginning of searching for the right car that i was looking for till I got my RAV4. Stephen is the guy that you will 100% satisfied with. I and my wife would like to thank him very much for his hard work. And we will defiantly recommend you to let him part of your experience. Thanks again!!

Used Truck Experience with Phil

I recently purchased a used truck from Phil B. at Berlin City Toyota. Everything from walking in the door to driving off with the truck went so smoothly. I've bought and traded-in many cars in my life and this was one of the least complicated transactions of them all. Phil was knowledgeable about the vehicles I drove, friendly, professional and I was able to get a good deal with them. After the purchase, he took me over to the Service Manager and we set up my first service call. Great place and I will highly recommend them to everyone.

2014 Corolla - Berlin City - Greg West

From start to finish, my car purchase experience at Berlin City Auto Group was by far the best of the many purchases that I have made over my lifetime at many different dealerships. Greg West listened to what I was looking for and patiently provided different options to accomplish my goals. Greg was extremely knowledgeable about the Toyota product line and explained every feature of the vehicles I tested. There was no pressure to purchase at any time. Before I left, my husband and I had purchased a new Corolla off the show room floor and a week later a 2015 Tacoma. I highly recommend Greg and Berlin City Auto Group to anyone planning to purchase a vehicle!

Their Moto is Easy and it sure was EASY!

It was done over the internet, emailed all the local dealers and they came back as the lowest by a significant amount. The icing on the cake was the offer of an interest free loan that none of the other dealers offered. It was such an EASY experience - just like their moto says.

Great buying experience with Phil Chouinard and gr

Buying a new car can be intimidating and I had been to many dealerships prior to going to Berlin City. As a woman out shopping, I had mixed experiences across the board, but not with Phil; he was excellent from the first moment we spoke. He went over everything I had questions on and then some. He also took the time and effort to ensure I got a great deal all while delivering excellent customer service! I would highly recommend anyone looking for a new car to check out Phil at Berlin City.

Never going back!

I bought a car from this company and I can tell you right now I am never going back. Not only did the buying of the car take forever we felt like we did not get a fair deal at all. After being at the dealership for 4 hours!!! We finally got to go paying more than we thought going in and getting less for are trade in. Not to mention the bank called the other day asking why we still have a loan out on our trade in it has been more than 14 days and our old car has not been paid off. I am still paying interest on this car and have another payment coming up so that means an extra car payment. When I call them they are WAY too busy for me and tell me to call back or make me hold for a long time. Funny when I called to buy a car they were quick. I mean this when I say if you want great service and I mean service where they take care of you the whole time and even after you buy the car then DONT go to Berlin City. It is not just about buying a car its about the experience after you buy it because you are going to need to go back. I am not taking this car back to Berlin I will have this car worked on at another dealership!!! BAD SERVICE ALL AROUND!!

Great salesmanship!

I had an overall great experience. Knew what I wanted and my salesperson delivered.

2014 Toyota Highlander

I purchased a 2014 Toyota Highlander XLE AWD on Saturday, August 30, 2014. Nick Nadeau worked closely with me to select and locate the vehicle that I wanted. Nick went above and beyond to make sure that I was satisfied. Nick Nadeau and Jim Robertson made the purchasing process easy and straight forward. Since I'm a USAA member, I took advantage of the fact that Berlin City Toyota of Portland is just one of two Toyota dealers in Maine that participate in USAA's Car Buying Service. Besides getting the best deal on my new car, Berlin City also were the most generous of the three dealerships that I visited with the trade-in value they gave me for my old minivan. As a result, I was able to buy the new car that I wanted without overstretching my budget or compromising on comfort and features. Thanks Nick and Berlin City Toyota!

Leased a new Tacoma

Steve S. made it very easy to get a new truck. I would definitely recommend both Berlin City and salesman Steve to anyone looking for a pleasant experience.

Great expreience - very pleasant and no pressure.

Glad we went to Berlin City. Our sales rep, Bryce Kronk, made the whole process very pleasant for us. He helped us test-drive three different models and explained the advantages of each of them to us. If you're going to buy a Toyota, go see Bryce.

Easiest Deal I've Ever Done

My pleasant experience with Berlin City Toyota in Portland stemmed from a poor experience with another southern Maine Toyota dealership. I actually had a deal in place with the other dealer a week earlier and gave them a $250 deposit. My deal was for an AWD Sienna LE in Shoreline Blue or Predawn Gray. They did not have one on the lot, but they gave me the VIN # for one they were going to swap for with a dealership in MA. I received notification the following Monday that the Sienna had arrived. Color was right, but the one they brought in was FWD, not AWD which we negotiated on. The thing that irked me was that they didn't tell me...I had to find out for myself. They told me that they decided to swap with another dealer, and didn't realize it was FWD. But I have my doubts based upon previous experiences with this dealership. After we politely refused this vehicle (I still wanted them to get me one, after all), they did very little to secure me the right one. They kept telling me that my request was hard to find, and that only one person at their dealership works the dealer swaps, and he is a salesman busy with his own sales. Apparently his customers were more important than us. After several more days, I discovered that Berlin City just got a gray AWD on the lot. I visited them last Thursday evening, talked with their salesman Nick, and after about 5 minutes of negotiations they matched the deal I had from the other dealership. I went back to the other dealership and requested my deposit back. They could not have cared less...the salesman didn't even bother to tell his manager! I went back to Berlin City and told them I would take it, and that my wife and I would be back the next day to do the paperwork. We had a FANTASTIC experience with Cliff from the F&I room. There was no pressure, whatsoever...both Nick and Cliff were very straightforward with us. We couldn't be happier with how things turned out. Not only will Berlin City get the service for our new Sienna, but I will now service my Camry with them instead of the "other" dealership (not that they care). By the way, it is a week later now and the original vehicle in MA I negotiated for with the other dealership is STILL available!

Great experience

Had a great experience in buying my Tacoma. My salesman nick was very helpful and kept me up to date on every move while buying my truck all the paper work was in order.they got me the payment close to what I was looking for, the easiest transaction I have ever had buying a vehicle,I would recommend. This dealer ship to anyone looking to buy a vehicle.

Tacoma

Joe did a fantastic job. A nice balance of keeping in touch with me as I made me decision, but not high pressure badgering. I would buy from him again.

A great experience

Just a fantastic experience. I am thrilled with my new (used) RAV, and everyone was extremely helpful. Will definitely be back the next time we purchase a car, but I expect this one will last me a long time!

Easy and Great price!

We were interested in a RAV4, and went through Truecar after visiting the local dealer. Berlin City saved us about 3K, which the local dealer would not come close too. We handled almost everything online, and the salesman called us and told us when are car arrived. We got the color and options we wanted and and excellent price.

Transmission Flush

I found a used Sienna elsewhere and was finding conflicting information on the internet concerning transmission care. When I went to Berlin Toyota for facts & an estimate, I could tell Rick Libby was reasonable and not pushing for excess repairs, and I liked the price, especially for a large dealership. When time to pay, the bill was lower than that quoted. I questioned an scrolling ad that listed an even lower price (for most models) and he lowered the total to that. I am extremely impressed! Too often the options are: pay Rolls Royce prices for an old car that doesn't deserve it, or save money by allowing a teenager at a quickie repair shop to gamble with your car. For my next repair, I'll check Berlin City first.

great customer service and very friendly people

I had a great experience with them and will always buy my cars here!

Great Overall Experience

After a poor experience at another dealership, Stephen Lawrence and Berlin City were a nice re-direct. They were fair and accommodating with pricing, and straightforward in helping me to close a fantastic deal on a new Camry LE. They had the color I wanted, with the features and dependability that are commonplace for Toyota models . . . and they matched a competitors' ad for pricing, which was great. I had no loyalty or ties to any specific dealerships in Southern Maine (I live above Bangor) but, after dealing with Berlin City, I would enthusiastically recommend them to anyone I know looking to purchase a new or quality used vehicle.

Easy, Afforable, and Helpful

The folks at Berlin Toyota made my leasing experience easy and affordable by providing high-quality service at every juncture. Steve S. began my service experience via email, even though I was all the way across the country when I started looking at the RAV-4. He was helpful, honest, and friendly. Once I arrived in Portland, his level of service continued as he greeted me at the front doors of Berlin Toyota. He had a model out front ready for a test drive, and he took the extra time to showcase all of the car's impressive features. His level of service extended beyond the facts about the RAV-4, as he helped welcome and orient me to a new city. He suggested restaurants, night life activities, and other Portland gems. His finance, service, and facilities team continued his level of dedication to excellence. A few days after my purchase, Steve offered follow up and checked on me to make sure I was enjoying the car and settling into a new city! Go on and visit my friends at Berlin! Tell them Timothy Lyle sent you!

Quick and easy (just like they say)

I knew I wanted a Toyota PriusV and was shopping though out Maine, Vermont, New Hampshire and upstate New York for the best price. I had test driven one and knew exactly what I wanted . What I didn't want was to be "sold to" - I wanted the best price and the easiest transaction. I didn't have a trade in and I wasn't financing. Of all the dealers, Berlin City Portland, ME was both the best price (by $1,000 from closest price and $5,000 less than some dealers) but was also the easiest. They were in fact one of a handful of dealers who actually answered my email with an actual quote and not a series of sales people calling me. When I went in to get the car, they had me in and out of there within an hour - very happy with the entire process (and the car!)

Easy, straightforward buying experience

I did all of my pricing research online and got a guaranteed price from Berlin when I was ready to buy a new Prius. I was contacted right away by Steve S., a salesperson at the dealership. We emailed a few times and set up an appointment for me to come in to test drive cars. Steve was extremely helpful and made the car buying experience easy and stress-free. I'm enjoying my new car and would highly recommend Berlin City and salesperson Steve S. to anyone who is serious about getting a good deal on a new car.

Refreshingly straightforward, excellent!

We had disappointing experiences with two other dealerships before trying Berlin City. Nicholas Nadeau was refreshingly straightforward and extremely attentive. After looking at new Tundras, we decided we wanted a slightly used one and Nick found us one that was a good match almost immediately. He diligently attended to all the follow up details to make it a perfect match, and I'd have to describe his attentiveness as "over the top". I'd highly recommend Berlin City, and give Nick my highest endorsement without reservation. Very happy customer!

BEST customer service!!

I just recently leased my first car from Berlin City Toyota and I had such a positive experience. First off, the relaxed and calm demeanor portrayed by Brady started the process off right. It showed my mother and I that we were in the right place to make a purchase such as this. There was a great deal of knowledge shown by Brady about the different models and features and the leasing process. We were very new to this process and all of our questions were answered and then some. We went to other dealerships and did not receive the same experience. Obviously price is a key factor in this whole process and Berlin City Toyota had a price no one could beat. When the time comes to buy a new car I will not hesitate on where to go. By far the best experience I could've asked for!

Easy car buying experience

An easy experience buying a new Prius. Chad was helpful and informative but not pushy.

Great Experience

Harold was very helpful. I called ahead and when I got there the car was ready for a test drive. I didn't feel pressure to buy and he was very accommodating. The finance representative, Bobby was also very helpful and knowledgable. This was my first time purchasing at Berlin and I love my new vehicle!

Very Professional

Used the USAA Buying sevice and Berlin Toyota was among 3 quotes they provided. Berlin and Harold were the most responsive and provided the best final out the door quote. Tim, one of the Managers helped fill in while Harold was out of the office and they made it quick and easy to finalize a deal. The final paperwork was handled quickly and professionally with no "hard sell tactics". I even arranged to have the truck left on site ready to pick up on a Sunday when they were closed as I was traveling in the days before. Very satisfied with the deal and the dealer and would recommend them without reservation.

Professional All The Way

Everyone was very courteous and respectful. We knew what we wanted and after discussing it with an intern and a salesman they brought us 3 cars from which to try. We successfully purchased a Camry SE and we are very happy with it. We had a white Camry 2002 XLE for 12 years and loved it. No problems with that one and we don't anticipate any with this Camry.

Awesome Experience

The buying process was so easy and the staff at Toyota was exceptional. I will refer every person I know to this dealership. Top notch staff and top notch vehicles.

Made a problem right

Though a former salesman was not all that great, the current staff righted a problem by tweaking as many constraints as they could. Overall, I am very happy with my various car experiences over the years with Berlin City.

Very good experience with Nick

Nick was great ... Very knowledgeable and applied no pressure. I would recommend him to anyone wanting A stress free car buying experience. By comparison the guy trying to sell me the service package was pleasant yet wee bit too pushy. Seems he couldn't accept a simple no. An uncomfortable end to what had been a relatively good day..

FJ Cruiser

Deal with Mike Roman.. nice guy, personal, not pushy... loving my vehicle

The experience couldn't have been any better