Bergstrom of Kaukauna

What a great buying experience

I had stopped at a local Jeep dealer and felt like I was troubling the sales rep by wanting to potentially order a new vehicle (they didn't have much to choose from) So I figured I would shoot down to Kaukauna and luckily I ran into Wendy...her follow up was amazing...she's a true professional.

Effortless Buying Experience

I could not be more pleased with my salesperson Dean. He was an absolute pleasure to work with, and he ensured everyone of my concerns were met. Besides that, he was very straight forward, and there was absolutely no runaround. His no pressure sales approach made this transaction enjoyable, and he made his availability to me a priority. I would buy another vehicle from Bergstrom Kaukauna, and Dean would definitely be my salesperson of choice.

Excellent service!!!

There was a mix up with my keys, but they fixed it and I left a very satifisied customer!!! Excellent service!!!! The mechanics and technicians do a phenomenal job making sure everything is done right! They go out of their way to perform terrific customer service!

Service

The people are dedicated to exceptional service. The auto salesperson continues to check on how we like our vehicle when she sees us at the dealership getting service.

Great experience!

Very friendly yet professional crew. Pleasant to work with!

Great place to buy a vehicle

Pretty much everything about buying my Jeep was excellent.

the AM radio service

I took my 2012 jeep to a electronic service dealer to check out my radio as the AM radio portion was not working but the FM and the satellite was working. They told me the antenna was fine and there was a defect in the radio. So I went to service at Bergstrom of Kaukauna (had purchased car here) and related the above. They inspected the radio and charged me $50.00 and said the AM portion of the radio does not work. I asked them why and they replied that they did not know. I asked them would this mean the other portions of the radio would stop working and they said they did not know. The replacement would be $700.00 for a radio that was 3 years old on a car with less than 42,000 miles. I did have some one else replace the unit with additional add ons such as back up view for camera( had added back up camera previously and had monitor on dash), Bluetooth for the cell phone and run apps from cell phone on this unit at the same price. I can not believe they charged me $50.00 for information I had already given them.

Great to work with!

Helpful and VERY friendly, yet not pushy! Listened to what I was looking for, and found it.

Expected results

I like this dealership - when I need work done on any of my Chrysler vehicles the work is done on time and done right. My vehicles are always clean when I get them back the tech's are very careful to keep the interior clean.

Internet shopping with this dealer is a joke !

My wife, and I found they had just taken in a 2007 Chrysler 300 with lower mileage on it. A price was not listed on there site, but there was a click here button to get your internet price. I sent them our name, email address, and zip code. I got what appeared to be a formatted response the next morning saying one of their internet sales people would soon get back to us shortly with more information about the 300. The 2nd communication was from the same sales person has the 1st email introducing herself, and providing information about contacting the dealership for a free test drive. I responded with that I most interested in the asking sale price for the 300. Again I received another email from the same sales person providing a phone number to contact her with, because she needed to talk to us directly about the 300. Again no further information, or price was provided about the 300. I wrote back that not replying with an asking price for the 300 that my wife, and I were totally turned off about doing any kind of business with this dealership.

Great Service,Fair Trade in

I feel I received a fair trade in, where I used to always feel ripped off. The paperwork was simplified and hassle free,and the salesperson wasn't pushy with the sale which is a major turn off to me.

great service great showroom

the man as very nice and polite . He got in the van and showed us how to use the computer on the steering wheel, which my husband could not figure out. He showed us how to do it and it took an little time but he was very nice about it.

Amazing Experience.

Extremely friendly and knowledgable Sales reps.Stacy was very well informative and yet we didn't feel the unwanted pressure we felt at other dealerships.

Good service clean facility

I really enjoyed working with Aaron in the finance department. Very good with getting me the best deal out there in regard to financing.

Couldn't be happier!

Cory Ross was fantastic to work with! I will gladly purchase another vehicle from him.

Friendly, helpful and accomodating

Your sales staff was very professional at all the stores we stopped at, no one was pushy. Very friendly, helpful, and accomodating. The one problem I had they went above and beyond in getting it solved for me.

Service was superior to any dealership I have ever

Very courteous, professional. We were treated very well. All the staff at Bergstrom went out of their way and stayed late on a Saturday to make certain that we drove away in our new truck. Tom Gault is a wonderful salesperson. When we are in the market to buy another vehicle we will be going back to Tom at Bergstrom. Superior service by all.

continued great service

I am always treated with courteous service and kept advised of what my car needs. I know I don't have to worry about it!

Tyler was great to work with!

Tyler was great to work with. I had been to several different dealers in the past month and I found him to be much easier to work with than most of the other salespeople. He listened to me and provided answers and help without being pushy or aggressive.

Service department

Everyone was friendly and polite. They kept me informed of what they were doing and the work was done quickly. The cookies were really good too.

oil change, tire rotation

The reps answered all my questions and addressed my requests. My Bluetooth stopped working and they took the time to help me check if it was my phone or a something else. And they are always extremely curtious!

A Brand New Dodge Dart :)

Tom Gault was a great salesman, I would definitely do business with him again and recommend him to friends. He was super helpful and friendly

professional customer service

Rick responded in a professional manner when he learned of my accident in the rental car that was provided while my van was being worked on.

Awesome service and vehicles

Tom was extremely thorough going through the vehicle and the things that were looked over and fixed prior to our test drive

service was great

I like how they handled my payment of my car Since the money was coming out of my trust, I came them the number to call them.

Great Service and people

Great bunch of workers and very pleasant. I worked with Eric in the finance department and he really took the time to explain everything, even helped my husband with an extended warranty after purchase.

Great experience, great people to work with

The ability to roam thru ur lot without being pressured by a salesman. Very friendly personnel, the friendly greeting at the moment you enter the bldg. Tom G. Went out of his way to find us a car, very satisfied!!!!!!!

Great service

We were promptly met at the door and asked if we needed any help. All staff was very nice to my wife and I. We were able to take our new car home the same day before all the paperwork was even completed.

Best customer service garage

Friendly, courteous & caring. The quality service I receive from them has kept me coming to them since 1980.

2008 FORD EXCAPE GREAT LTTLE SUV

I bought a 2008 ford excape before it even hit the lot. Service was very fast and i receieved my vehicle in less then one week after purchasing it and everything is great on it thanks again great job on it.

review

customer service is excellent, Friendly staff made the first impression a positive one, lobby is welcoming. Nice having the Jeep washed. Being able to have the dealership correct the tire issue , without a charge to me in about an hour time was a good thing, that it happened in the first place was not.. the fact that he apologized was appreciated.. I will return for continuing service for my Jeep

Great Customer Service

The service techs were informative, thorough, and respectful. It was easy to make the appointment and the service was completed.

Jeep ,front bumper replacement.

It was rewarding to work with the service manager , His name was "joe" . I like the way he told me that every thing I wanted done they could it do it up to jeeps standards. I like that kind of service.

Excellent service

Very friendly personnel and they were so easy to deal with. They went out of their way to make sure I got the car and all the options I wanted.

Very good service department

Every time I have been to this service department they have been outstanding. Very friendly, very professional. I have been to two other Chrysler dealers for service, and this one is above and beyond the others.

Pat

The guys know me and always take good care of my car! They always let me know what they reccomend but let me make the decision

Great Experience

The information provided was helpful and accurate. The sales staff and management were very courteous and stressed that they would do what was needed to make sure they met our needs.

Good service, beautiful dealership,friendly people

No pressure, attention given at all times to details about the car I was looking at. Tom Schmitz covered everything completely as did Travis. Very happy with both of them and I hope to be as happy with the car. Bergstrom had been mentioned to me as a good place to go and they lived up to that. I was very limited on budget and was happy I could find something I was able to purchase. Today when my Grandchildren and I returned something that was left in the car when I bought it , both Tom and Travis came to say hello. Awesome!!

Great Experience

We worked with Wendi Wachtendonk in Kaukauna. She has great customer service skills, and was amazing to work with. She was very timely and responsive to our needs. She really put Bergstrom out there as a great place to get our auto needs met for this time and in future purchases!

'02 Town-&-Country still loved!!!!

Service Writer, Joe, makes it very easy for me for he knows me & what I need to "get my head around" what needs to be done! My "02 Town-&-Country has 0nly 72,000 miles on it & my husband & I love the convenience this older car gives us; Joe understands my position about wanting to keep it running for as long as possible!

great service

I liked that there were toys for my child during the wait. Also did a good job of getting us out of there as quick as possible. Courteous employees

Unbelievable awesome customer service

From my very first phone call the most striking thing by far with this experience is that some one actually cared about what was going on with my vehicle. That was then put into real action, very, very quickly. The morning of the issue, the news reported that no tows were available due to the frigid cold(-40) and of course that was the day I had issues with my new truck. Withing an hour of my call to the dealership, a tow truck arrived and hauled it off to be fixed. The issue turned out to be bad diesel fuel, the truck was fine, the fuel filter was not. The staff was very courteous, prompt and professional. I will be leasing all of my companies vehicles from Bergstrom.

Had exact vehicle we were looking for

You had the Cherokee Trailhawk we were searching for in stock, I knew what I was willing to pay for it & we made a fair deal quickly. I picked it up later that day after long drive to get there. I also got a fair trade value. Everybody was very friendly and attentive to our needs.

great service and very friendly atmosphere

I am always treated in a friendly and respectful manner and the service is done efficiently. I appreciate that I am always kept up on specials like the pay ahead oil changes and kept informed on any service suggested for my vehicle.

the usual pleasent day at Bergstrom in Kaukauna

They took me in immediately, did the oil change and window washer maintenance that I asked for and had me out in a very short time. But I would like to add that when I got home I noticed that I was missing my cell phone, so I called back and one of the girls had it AND IT WAS WAITING FOR ME WHEN I GOT BACK THERE. What a relief and thanks to a great company one that has served me greatly for many years past and many more to come.Ron

CUTIOUS STAFF

cutious staff that seemed interested in meeting my needs and not their own. The whole buying experience was good without any hastles. I would buy from them again if looking for another car.

great job on sales and service

Up until a few months ago I would not have walked into a Bergstroms however from the time I looked at the truck I end up buying through my 1st service (oil change) I could not be happier I have never been treated better at any auto dealer from the start to the present. Awesome bunch of people/ employees in Kaukauna. Oh and the FREE warm cookies and drinks while you wait are also sooo good!

What a great sales manager.

Tim Jones, the sales manager, was completely honest with me and never once tried to trick me into something I did not want. This was a first in new car buying experience in 25 years! He gave me real numbers and the facts even when I didn't like hearing them. While I had to wait four months to get into the truck I wanted, Tim walked me through the steps to buy at the right time with the right downpayment. Had he rushed me back in September just to make a sale for himself, i would have been in a truck i was less satisfied with. Seriously! He is what car dealerships OUGHT to be like. Thanks Tim and Bergstrom.

Bergstrom Dodge Service Department

Very helpful staff, even gave me a ride to work and picked me up when the car was done. Took time to explain to me everything that they did.

Good as it gets

Friendly, courteous staff. Willing to listen, quick to respond, able to deal in honest, no nonsense fashion. Good follow-up and excellent vehicle delivery. Good as it gets for buying a car.

very nice people, never pushy, a good dealership

Everyone was very nice , never pushy, was done in a orderly fashion.I would recommend the dealership to anyone buying new or used vehicles, go give them a try.

Very professional salesperson.

This was our first experience/visit to your Kaukauna dealership. We have never owned a Chrysler. Jim Krueger did an outstanding job. He understood our needs & prepared a plan for our next vehicle. We now own a 2014 Chrysler 300 & are very happy. Thanks again to Jim Krueger.

Great service from the whole company.

Jim, the gentleman that sold me the van, saw me when I arrived. He offered to bring my van around for me for the oil change (It was -15 Degrees with the wind chill.) He afterward stopped in while I was waiting to see if I had any problems or how I was liking my van. Other associates were also very nice and asked if I would need anything. The Service dept was quick and very good. I was extremely happy with my experience.

Beautiful facility, great service all around!

Cory is an exceptional salesman! He was always available to us and went out of his way to make this a great buying experience. Cory knew what we were looking for and gave us many options to consider as soon as they were available. We are extremely happy with our new truck and its all thanks to Cory's hard work.We also worked with Aaron on the finances and paperwork side of things. He was very knowledgeable and helped us make some decisions by being honest with us. He knew what he was talking about and we left feeling confident in our purchase. Overall our experience was a great one thanks the all we had contact with at Bergstrom!

WONDERFUL Service Department

Fast friendly service! I had noticed a spot on my car from the original detailing, appeared to be a buff type mark and I pointed it out and they took care of it right away, no questions asked. Then after my car was complete it looked over it with me to ensure it was fixed. I bought my car a couple months ago brand new from this dealership because of the service department her. I live close by and have brought other vehicles here purchased elsewhere and the service department has always given me EXCELLENT quality and service so when it was time to look for a car it brought me here. Thanks for a great friendly service team!

Great service!

The service is always high quality and friendly. The service people take the time they need to do a great job. I never feel that they have rushed through an appointment.

FANTASTIC EXPERIENCE!

Our salesperson was fantastic!!! We were very pleased with the New Car Sales Manager, Tim Jones, and the General Manager Kevin Schneider. They went the extra mile to ensure that we were able to find the exact vehicle that we were looking for. Aaron Mendoza in the financial services office was very professional and made the experience quick, easy, and we left confident that we made a great decision.

Great Car Buying Experience

Omarr did a great job matching me to a vehicle that I like.Aaron did a great job getting a loan for me. Process was quick. A++++++

FAST AND HELPFUL PEOPLE AND SERVICE

I WAS DROPPING OFF MY JEEP FOR AN OIL CHANG AND BECAUSE THE SHUTTLE WAS OUT THEY DID THE OIL CHANGE RIGHT AWAY SO WITHIN HALF AN HOUR I WAS ON MY WAY AND DIDN'T HAVE TO COME BACK AND GET IT.

Staff is always helpful and courteous.

We have purchased cars from Bergstrom in the past and like to deal with one of your Salesmen, Tom Gault. With Tom we feel like we were treated fairly.

great treatment by service manager and staff

I had a very comfortable experience when I bought the car and during my first service visit I encountered their very friendly staff and great accommodations while I waited.

Great service, fast, and curtious

Fast, Friendly, Curtious service. Dealer kept me in the loop when my vehicle was arriving and did the sale the next day. Did not have to debate on price much as I had to do with other dealers in the past.

Great place to buy a car.

It was extremely low key sales interaction. No high pressure sales push. Sales people were extreme knowledgeable on the vehicles we looked at and addressed all of our concerns about the Dodge Ram truck line. Very helpful with getting an appointment set up to have the bed liner put in.

Great people and service

The person, Rob Wartenberg was so kind to me as I lost my dear husband a year ago and I needed lots of advice and had to have my van in tip top shape so I could travel south this winter.He helped me out and I am so appreciative of all the guys who work there. Janet

Finally, an Outstanding Dealership!

Dealership will do whatever it takes to make it right for the customer. Staff is very friendly and understanding, seem to really care about what they do. Refreshing experience.

Excellent people and Service

Rick greeted me immediately and got about to the task. I waited only a short time for something I thought would take hours. Awesome job! He the answered a bunch of questions which I know took time from his other work. Thank You Rick!

great service

had a very nice time got the truck I wanted for the price I wanted. gave me the best price for my trade. excellent job done by all. very nice truck we like it a lot thanks to all of you

Great friendly faces

Everyone very friendly and helpful. They were very accommodating with our two year old twin granddaughters and five year old granddaughter who were with us when purchasing the truck.

Great Service

Everyone I made contact with at Bergstrom really tried to assist me- service manager (Chris Brandt), dealership manager (Tom Schmidt), sales person (Tom Gault) and Aaron Mendoza (finance manager). Probably the first time I really felt I could trust what I was hearing. Superb customer service from the beginning to the end.

Excellent Service, Friendly, Helpful Personnel!

Bergstrom Jeep in Kaukauna is a very professional and personable dealership. I was in and out very quickly. The service department personnel were very attentive to my needs, very fast and efficient.. I would highly recommend this dealership.

Wonderful and knowledgable Sales people

Wendi is a great person. She followed up with me a month after I bought the van to make sure all is right and I am a satisfied customer. That made my experience great!

Excellent service every time I come in!

I was working with Rick and he did a really good job or coordinating everything. Also I really like having a cookie when I come in.

BEst service around.

AS always, your service dept staff was fair and honest in handling the trials and tribulations of maintaining a 2001 Jeep for my college based son. I can not ask for a better maintainer for my vehicle. Thanks.

Excellent customer serice

Wendy was awesome to work with. We found the vehicle we liked, received a fair price on our trade, and have no complaints! It was an easy & enjoyable experience!

Service the way I like it.

Service is always professional and timely. You let me know about real issues as opposed to making me feel like you're pushing me into additional service every time I come in.

Always great service.

Aside from the technician scraping my vehicle right side doors and handles while moving it my experience there is always excellent. We return the car tomorrow for paint repair.

Amazing service!

I loved that the sales staff was willing to accomodate my schedule. Even in the business of June 3000, I felt that I was the only customer. I am now a Bergstrom buyer for life! Kevin even offered to come pick up my truck the next day to install the chrome side rails - and then drop it off when it was done!!!

I love my Dodge Challenger

The sales staff and finance department are very respectful and considerate, we live 270 miles away and did our dealings all on the internet and they understood we needed time to get their and had everything ready when we arrived.