Bergstrom Luxury on Victory Lane

Lexus Service/Advisors EXCEPTIONAL!!

Routine maintenance on my ES350 as well as reviewing a small rust spot on the trunk area. My appointment was made with Stuart and my service advisor on Saturday was Jillian.They set me up with a loaner vehicle during my appointment so that I could get some errands run while service was being performed. Jillian also gave me a very accurate assessment of the time needed to complete the service.I have said this before.... We currently have vehicles that use 3 different Bergstrom Dealerships and their service departments. We use College Avenue Chevrolet, Victory Lane Audi and finally Lexus. HANDS DOWN with consistent results, the service and service advisors of Bergstrom Lexus are unmatched. Both Stuart and Jillian put the customer needs FIRST and are extremely helpful and responsive. Of the three service teams, I would rate Lexus and no 1 followed by Chevrolet and Audi as last. I know other people who were previous Lexus owners and one in particular who went to Infiniti for her next vehicle. She too wishes that she was back at Bergstrom Lexus for service and also highly regards Stuart and the service team at Lexus.Bergstrom Lexus, Stuart, Jillian as Service Advisors are a Model that should be duplicated at all Bergstrom Dealerships!

Fantastic service.

Service is fantastic. They do both my 2015 S 69Volvo and my 2013 Porsche. Highly recommend this service facility.

Bergstrom Lexus Service

My Lexus is 9 years old. I get treated with the same respect and top quality service as if my vehicle were brand new. I always walk away knowing I've purchased and service my SUV at the BEST place. My family owns 3 other vehicles', KIA, FORD and HONDA I've never felt treated as well as I do at Bergstrom Lexus. Thank you for making me feel important. Best customer service ever. Stewart is AWESOME!!!

Great experience!

Really didn't believe I was going to buy. I did some home work and didn't think I would get what I needed from my trade. I convinced my wife it was going to be a fast look and that we'd just end up going to dinner. I was very surprised when Bob Simon offered me a deal I couldn't pass on. Very straight forward. ...the car is fantastic.

Pleasant experience, in/out in timely fashion

I traveled from out of state (via plane). Bergstrom picked me up from the airport in Green Bay and brought me to Appelton which was unexpected and extremely helpful. There were no "hassles" at the dealership and no surprises period. Everything I had previously discussed with the dealership in regards to pricing and misc fees were limited to exactly that. Definitely a pleasant experience.

Fabulous Service

My service manager, Jeremy B, is thorough, patient with questions, time efficient, and I am confident treats my car as if it were his own. I cannot ask for anything more than that.

Excellent customer service

James and Bob were very helpful and willing to go above and beyond to answer any questions I had and more sure I was completely satisfied. They made me feel very secure in my decision to choose Volvo and the Bergstrom dealership

Great sales reps and customer service

The team went out of their way to find a soft top for the jeep I purchased and included it in the purchase price. They did not have to do that! Brian was an excellent sales rep and very personable; he went the extra mile to ensure I was satisfied with the purchase. I have not purchased a jeep since 2006 and my buying experience was great. We called the dealership to let them know what I was looking for and within 3 days my 2012 jeep was in my garage...awesome!

Satisfied Guest Experience

I didn't have a scheduled appointment, but was treated in a respectful and professional manner when inquiring about availability to perform an oil change on my vehicle. Staff was able to fit me into their schedule the same day. It was a pleasure to sit and relax in your guest lounge.

Excellent service, spotless dealership, team 100%

Everyone, no matter the position or function, could not be more friendly/helpful or timely in their behavior or work. The dealership is spotless and so comfortable. Everything - well done!

Always great service!

One can always expect and receive clear communication, a pleasant environment, a professional demeanor by everyone, and timely service or repairs.

Great service, easy and professional.

Professional, easy, no pressure, awesome facility. Ted and Bob were the best from first visit to delivery of my Jaguar xkr !!

Kudos on great service at Volvo.

Everyone at the dealership are very professional & friendly.The work done on the S60 & C30 Volvo's met my expectations.Jeremy does an outstanding job of guest communication.Mike V. is a great tech/mechanic: Quality 5 stars.

Excellent service and car buying experience

Everything went very well, Our salesmen was extremely helpful had the vehicles ready we were was interested before the time we arrived, he ran through all of the features and options. Just a very pleasant buying experience! The Financing lady did a great job working through financing options and making everything easy to understand as well, needless to say we are Extremely happy with the Range Rover Evoque and glad we made the purchase!

Outstanding experience!

Great staff, great service, great waiting area, knowledgeable and open to helping me with things that were not just your normal service elements - they really went above and beyond.

great service ice and nice facility

Articulate service rep (Jeremy) made sure my car was safe and ready for the road. I liked the coffee machine, too! ;)

Mercedes Benz sales at Appleton Bergstrom

Friendly, competent staff. Dawn and Bill were exceptional and went above and beyond to meet our needs. We really appreciated working with them.

Think Customer

Jeremy recognized I had recently replaced both head lights on my Volvo so when this head light failed in about a year, he said this unusually short life should be covered via warrantee. I didn't ask for this so it was a pleasant surprise. Thank you for "thinking customer" first.

Service, sales

We are always treated respectfully--which is a lost art for many businesses. Your service managers have advocated for us ( BMW and Volvo ) when dealing with warranty issues. We trust your staff.

Great customer service!

Kirstin is the BEST!!!!! She is very knowledgeable and she would definitely be the reason I would return! She goes above and beyond!!!!!

Great service good price

Jeremy was the person who helped me. He made feel at home, I felt I could trust him and he was very fair with his price. I should return again and again even through I live in Chicago.

Great service, wonderful people.

Everyone at Bergstrom Preimier makes us feel so welcome whenever we're there. The work is always done right and on time.

First Class Operation

The dealership was clean, friendly, and inviting. I took delivery of my new Volvo V60 and the associate took great effort to walk me through all the details and technology. From start to finish this was a first class experience.

Wonderful facitily - excellent service

Stewart is a 12 on a scale of 1-10 as a service manager. My Lexus is 4 years old and I was treated as if it were a new vehicle and I was their most important customer.

Great experience

The staff was very personable and informative. It was a very easy experience getting my car in and out. Everything was done on time.

above average service

Working with Bergstrom Lexus in Appletoon Wisconsin is always a pleasure. I have owned several lexus vehicles and one main reason I keep going back is not only does Lexus make the smoothest and quietest riding vehicles, but the buying process is not pushed on you by the sales people, they get right back to you as soon as they can, will even track down a certain style or color car I'm looking for. The service department is always available and willing to get my vehicle in at my convenience, the staff is excellent and the car comes back spotless. The best part of all this is that I live out of town and they will come and pick up my vehicle for me.

Expedited service when I needed it

Service manager interceded to get my car serviced quicker than the computer system would allow so I could use the car to take my nephew to visit colleges.

Great Service...Great facility

!. Great, friendly greeting upon arrive for service.2. Knowledge service discussing, again great customer service. Accurate discussion of cost and wait time.3. Work performed as discussed and I left with a confident feeling and hand car wash.4. I appreciated the facility and waiting area was very comfortable.

Great service, prompt work.

Quiet, comfortable lounge with great coffee. We were asked by several of the associates if we needed anything while we were waiting.

New Volvo XC60 Purchase

I found that Jamie really listened to me, with regard to what I wanted in my new vehicle. Then Jamie delivered the best fit, to meet those needs.

Great service/friendly staff/welcoming environment

Everyone was very organized when I arrived and I was told an estimate on how long the appointment would take which turned out to be very accurate. The guest/common area was very useful to pass the time!

Great attention to explaining the F Type

The F Type itself. I smile every time I drive it. The attention to my questions,Brian and other sales staff, and the final deal offered.

Awesome Hospitality!

The hospitality was amazing. I was attending a conference, and after I dropped off my car, I was transported to the Paper Valley hotel by your people. I was kept abreast of how things were proceeding with the car, and the car was dropped off for me at the hotel at the end of the week. Totally worry free, totally appreciated, and totally awesome! Thanks.

Just a Superb Dealership experience

incredibly great people work there. they care about the customer experience and it shows. Bob Simon, Jamie and Kirstin in Service, The blond finance lady who's name eludes me. All top notch.

Great customer service

From the time we were introduced to the General Manager Tom, until the time we picked up our vehicle we loved every minute of the visit. Tom personally went over the entire vehicle and how to operate it as well as reviewing the vehicles history. Ted from Bergstrom Premier was also involved in our truck purchasing making sure we were comfortable and had nothing to want for, drinks, snack, etc.

Professional, quality, friendly service

My service rep Jeremy is very good at his job. I also ran into Shane, the sales rep who sold me my car. He remembers me and is very courteous. A great facility.

Great service!

They are always very helpful, and explain the situation well. The work is done as quickly as possible. Definitely would recommend them to others.

Bergstrom......takes good care of your car

Friendly and informative.............they listen to any concerns you have with your car, they go over what they will be doing to your car and when your car is ready they go over what they have done and how the wear and tear of your car is holding up.

Service, facilities

The staff was very accommodating- I needed a loaner at the last minute and Mosen/Jeremy were able to make it happen. My car was ready for pick up as promised and clean as a whistle!

Excellent service department

I had an unusual repair situation. Due to Mosen Yasavolian excellent service I knew that my car would be repaired correctly.

Great service!

I have to take a moment to tell you of the exemplary service I received from the staff at Land Rover service department. I bought my car over at the Volkswagen dealership and had several issues with the car for several months. It was not until i met the service manager at Land Rover Mr. Mohsen Yasavolian that the issues were finally resolved. A huge thank you to Mr.Mohsen and Kirsten for continually giving excellent service!

Very respectable

Everyone was very friendly and respectful. James Z. Was the sales rep and was amazing very friendly and honest about the process and the vehicle. Hope in finance was also very helpful.

Attentive to my needs

Attentive to my busy day stopped cold. I was needing a tow to the dealership.Dealership arranged the tow company immediate & supplied me with a vehicle to manage my activities of the day while servicing my vehicle. Thank you Volvo

Exceptional Customer Service

Exceptional customer service; staff went above and beyond all of my expectations. The experience/transaction, as a whole, was perfect. I would recommend this Brand/Dealer to anyone.

Wonderful car buying experience

From start to finish my experience with Bergstrom Premier Motorcars was exemplary. Tom Scheetz, Bob Simon, and Ted Hoff were all incredibly wonderful to work with. It was a true joy to work with them and they all made the process very fun, enjoyable and efficient!!

Bergstrom Premier Motorcars: Best customer care

I commend Shane and Hope who were wonderful to work with as always. Shane's knowledge and enthusiasm about the vehicles he sells is very much appreciated by me. He is a kindred spirit "car guy." Hope in Financial developed a way for me to buy the 2015 Porsche Cayman GTS over the next three months, involving a short term loan while I waited for other upcoming payouts from my financial portfolio. I feel included as a member of the Bergstrom Premier Motorcars family of employees, and my every visit to the the dealership is a pleasure. Kirstin in Service is always very positive and ensures the service needs of customers are met on a timely basis. Mike is a master Porsche mechanic. He is exceptionally thorough and will not rest until he fixes any and every problem presented to him.I recommend this dealership very highly. They take very good care of their customers.

Great Service

Everything. I drive 127 miles to get my 2009 LS serviced at Bergstrom. So far, I have had all maintainance on this vehicle, done at Bergstrom Lexus, including new Tires. I have an excellent auto repair shop in Iron Mountain, but find it more than worth it, to drive over 2 hours to see Stewart, and Peter. I own three vehicles myself, the other 2, I keep at my vacation home in Florida, one of which is a Porsche. I do not take the Porsche to the dealership any longer, as they do not live up to what I have experienced with Bergstrom Lexus, and the dealership is 12 miles away. My first purchase from Bergstrom Lexus, was for my now, ex-wife, a 2010 RX350, which she still owns. While taking it in for service for her, the gave me a LS, to drive, and that's when I decided to get one. A huge thing for me is that you have been able to retain Great People, like Stewart and Peter. It seems like today, most companys have a revolving door, with staff. How can a person have a reliable, predictable experience, when the people keep changing?? Well the answer is you cannot!! Kudos to Bergstrom, for finding and retaining excellent people, and kudos to Stewart and Peter for delivering on the promise of excellence, made by the Lexus Brand.

Purchase of Pre-Owned Infiniti at Bergstrom Motors

I had a very relaxing, informative process during the recent purchase of a Pre-Owned vehicle at Bergstrom. The sales and financing staff were all very open and easy to work with. I would certainly recommend this sales dealership to others. I will be testing the service process over the next months.

Great Service!!

I showed up without an appointment on a friday night with a rattling water pump. You were gracious, quick in assessing the problem, and offered a loaner to drive back to Madison.The car was ready on Monday!Incredibly good service. I wish I could use it more but i live two hours away (never know, though).Kirsten Soquet was particularly good and very knowledgeable. I was impressed

I bought a car at Bergstrom premier

The staff there took the time to take care of everything I need, they were pleasant and helpful.The finance department got me a better finance deal and it was managed smoothly.

Auto Enthusiast Speaks

Kind, courteous, and professional, willing to go the extra mile, and with me, a particularly picky, though kind, auto enthusiast, it makes me come back to people who understand me.

Repair and service work efficient as promised!

Wait time was as stated by staff for regular service and a manufacturer recall. Thorough report out when paying and always a clean car! Always a pleasant experience and efficient! Bought two Lexus vehicles from Bergstrom and always a pleasant experience!

Great experience

Stream-lined, informative, friendly and inviting. All questions answered and I still feel like I could ask anything in the future.

service review

Giving me a nice loaner vehicle when my vehicle wasn't fixed in a resonable amount of time, due to Volvo, Inc. not having a part available. And I have no idea why there was a grinding/whining noise from the rear drivetrain when I first picked up the car, which then no one could replicate, even myself when I bot the car back a second time -- and I was pleased that you had someone drive the car to Marquette on that latter occasion as well.

Comprehensive and complete

The entire experience turned out positive! We had to have a part ordered and needed to stay the night. But, the entire team at Bergstrom's communicated and expedited everything quickly! We actually look forward to our next "check-up" next year!

Excellent Customer Service

My service was a 3 hour job. I was given a vehicle to leave the facility & continue my days events returning when convenient.

Great Sales Staff

Extremely friendly and helpful staff. They weren't pushy and you could tell they were willing to work hard until the right car was found for me.

Very pleased with buying experience

Jamie did not make us feel as though he was rushing or pushing us into a sale. All of the paper work including a loan application was handled quickly so that we were able to shop and drive away with out any added stresses.

Location, service and look of dealership is great

The Showrooms were impressive - the Fish Tank just beautiful. The experience was excellent, starting with the Receptionist, and the personal care and attention we received from the salesperson who sold us our car -- Ryan Jacobson -- a credit to Bergstrom!!

Excellent dealership

Very friendly and helpful people and a neat and clean dealership.

Topnotch Dealership

Prompt service, professional and pleasant personnel. We are always treated as if we were Bergstrom's only customer.

Kirstin's customer service is great!

I just happened to stop by on my way to Milwaukee (I needed an oil change) to talk to Kirstin to see if she could fit me in, and she was awesome!! Her answer was "absolutely". I had my oil changed, looked at a few cars and ended up buying a Subaru from your dealership in Oshkosh. Kirstin is always friendly and does whatever it takes to take care of her customers, I cannot say enough...

Great customer focused service and facilities

My service manager, Jeremy Briggs, is top-notch. Always focused on covering everything, making my service visits real easy. I once called Jeremy with an issue I was having while driving, he told me to leave the vehicle sit and he sent 2 service techs across town to take care of the issue. We were back on the road within 30 minutes. Bergstrom has shown me customer focused service, you have a customer for life.

Perfect

I drive 2 1/2 hours to bring my car here because I love the customer service. You guys do it right...please don't change!

Regular miatenance

Appointment was easy to setup. All work was done in more than reasonable time. I liked the fact that Service Advisor (Jeremy) was able to find time and resources to bring my car to my work so I did not have to take shuttle to pick it up. Thank you, Jeremy!

Great facility and people were very professional

Treated very good and not pushed into buying. Salesman was very knowledgeable about the vehicle we were looking at

They know what they are talking about

Jamie and Bob were able to answer all our questions about the car and the lease process quickly and accurately.

Very accommodating, very clean

The brand specialist, Ryan Jacobson, was friendly, knowledgeable and accommodating. The cleanliness of the facility was impressive. The fact that the general sales manager, Bob Simon, was willing to take a non-typical car on a trade was a welcome surprise.

Purchasing a Porsche-positive experience, great ca

Shane Hecker was very enthusiastic and knowledgeable about the Porsche I leased. Hope in Finance was very helpful in developing a lease on the car that was affordable for me. I thank them both for a very pleasant experience from beginning to end.

Great service

They adjusted the service schedule to accommodate my needs. Shane, the fellow who sold me my car, stopped over and said hello. That was nice. The facility is also very nice, clean and comfortable !

Volvo service department

Jeremy and Andy worked hard to solve all the problems with my 2013 Volvo XC 70. I haven't had a problem with my car since my last visit.

Superior Customer Service and Customer Care

The staff members were all great and actually fun to work with. We love the vehicle that was recommended to us based on our future goals.

Examplary Service consistently at Bergstrom Lexus

Courteous, helpful and knowledgeable staff people with attention to detail like Stewart Wong in the service department (and Genevieve in sales). Stewart Wong is the best, most capable service consultant that I have encountered at any dealership.

Amazing Experience

Shaun's expertise. First time I stopped I was by myself and never felt like I was treated any less because my husband was not present. Atmosphere is wonderful.

Very satisfied

I liked the feeling that you were not just selling me a car and walking me out the door after purchase. The sales motto was " we will make your car purchase right". That provided me with a great level of comfort.

Great service, clean facilities

I was quickly and efficiently processed when I arrived, and was provided an adequate space to work while I waited for repairs to be completed. Your facilities are clean and your staff is professional quality.

great service---clean facilities

Everyone is very friendly & I leave feeling that my auto has been in good hands, that I have nothing to worry about & that I can relax & enjoy my ride back home.

Great Dealership

From the Time we Walked on to the lot and was greeted by Andy the Salesperson as to how he could Help in our search for a special Vehicle. Warm & Friendly and Helpfull. Great Knowledge on What they are Selling.

Superior Service

I could tell Mohsen truly cares about his customers and has their best interest in mind. He took care of me as quickly as possible and shared great stories in the mean time. I consider Mohsen a great friend after my experiences with his service.

No problem oil change

Service was timely, the wait was pleasant, the staff was very informative and helpful and now the car is clean and runs well.

Excellent Experience!

The sales associate was prompt and friendly. He always was checking in with me as the paperwork was being worked on.

Already did this

Prompt, friendly,willing to help in any way. After driving 4 hours from our home is was nice to be greeted with a smile and a cold bottle of water. Always nice to depart with a clean car!

Outstanding Service

Professional environment. Scheduling is easy and upon arriving on time, was greeted with understanding of the appointment with confirmation of all details. Mr. Stewart Wong is outstanding in knowledge and customer service. Glen

Outstanding Service at Bergstrom Lexus

Stewart Wong is absolutely best service consultant! He goes the extra mile to provide the highest level of safety, performance and value. Outstanding!

Bergstrom Porsche

I enjoyed working with Shane, among other things. I was impressed that, even though I was buying one of the cheapest used Porsches on the lot, I was treated as well as if I were buying the new top-of-the-line model. Thanks Shane! Cookies, good books, lovely facility - what's not to like?

Outstanding service

The courtesy and ability of your employees and their concern for their customers. Your company is very fortunate to have such splendid people.

Awesome service department.

Everything. The professionalism. They took care of everything for me. I only had to make the first call and it was taken care of. Kirstin kept me inform of everything they were doing as they went about the service. Then explained everything when completed.

Amazing dealership!

Everyone one was extremely polite and thorough with the explanation of all the details of the lease and car features!!

Car buying the way it should be.

Ted, was very professional.No pressure just here to help. I called about one vehicle and he helped me quickly realize it wasn't what I was looking for and helped me find another car in your inventory. Did everything he said when he said it would happen. Great buying experience.

Great service..wonderful personnel

The people here were all very pleasant..the ease of having our car serviced was excellent, even to the amount of time the service would take. We will definetly return

Great service.

Comfortable waiting room with cookies and soda while waiting. Washed and cleaned my car. Kept me informed about my car. Pleasant and friendly to talk with about any questions I had. They made sure I was happy when I left.

Excellent buying experience

We were greeted nicely, and professionally by Joe Braun. He was dressed professionally in suit and tie. He asked what we were looking for, and we explained that we were buying a car for our daughter. She told him what she wanted. I gave him a price range, and he said I have that car. Sure enough he did. He pulled out a used GS350. It was immaculate, like off the new car show room floor. My daughter had told Joe, that she wanted a white 4 door sedan, with every option in the universe. That's what it was. She loved it when she first saw it. She loved it even more when she drove it. When back to the dealership, we accepted a low ball number for her trade in, and agreed on a price. I'd say that it nearly equaled our best car buying experience ever, and that happened to be the purchase of my wife's SC430. We had been looking at new cars all day, prior to arriving late to your dealership. My daughter Morgan had driven the Ford Fusion, Buick Verano, and the Chevy Cruze. She liked them, but they weren't getting her excited. The used GS350 had newer tires, and newer brakes, with performance disk. It had every option she was looking for, and more. The car was clean inside and out. It looked new. It was missing floor mats, and Joe said that he would get us some. I told him, and my daughter agreed, that we'd rather have the used Lexus, versus the other new cars mentioned above. It was a great end to our rather frustrating day. By the way, your dealership looked great, and I liked the chocolate chip cookies. Thanks for the good experience.

Great service

They make you feel at home, answer all your questions and always keeps you informed of what is going on.

Wonderful service and care.

Everything was explained thoroughly, the facility was very pleasant, I was able to have a ride to shopping while the work was performed.

Tom Schlueter

My service consultant, Jeremy Briggs, is knowledable, atriculate, very responsive both with phone calls and emails, and does a great job expaining issues in terms that make sense to me. The dealership makes scheduling convenient and the loaner cars, when needed, are very helpful.

Great experience

I always have an excellent experience with Stewart. He is efficient, clear and proactive with his communication, and makes good recommendations regarding repairs. I also really appreciate being to use a loaner car.

Lexus Forever

Stewart treats me and my family like Gold every time that we come, and Lexus is always taking care of any issues that we have without hassle. A person could not ask for a better experience.

Incredible Customer Service

You service is well done. Your pricing is fair. However, it is your customer service representative, Stewart Wong that brings me back. He is exceptionally well versed in all aspects of car repair, he goes out of his way to ensure I understand what is being done and the related costs, and he does it all with a professional flair.

Great Service, Enjoyable Experience!

From Stewart to the Driver that took me to the Mall, each employee showed a real sense of pride in Bergstrom and their contribution to serving the customer. I very much enjoy working with Stewart, because he treats my car as his own. I have a very high confidence level with the work done and the work he recommends. I'm a satisfied customer!I like checking out with Stewart (as opposed to a ("Cashier") because he goes over the work done and questions can be asked and answered right then.

Excellent service Great people Beautiful facility

All work necessary was done correctly the first time and done on time. More important was the attitude and behaviour of everyone, it makes you feel like a part owner-that the most important reason they are there is you. Great feeling.

It's always the people that make the experience!

I am always treated respectfully and service is always speedy. They gave me a ride home and then delivered by vehicle to me! What a treat!

Great Service Staff

Stewart made an appointment for me via email when the online service showed no appointments available. Then, he explained everything in advance of doing the work which made me feel comfortable.

Jeremy is great.

Jeremy was really great in getting me in the schedule right away to fix my headlight. He is always outstanding to deal with.

Great service all around!

Our experience working with Andy, Dave and Matt was great! I mainly worked with Dave and Matt and they were great in helping me get to where I wanted to be payment wise and getting me a great price on my trade in. The customer service from both of them was excellent and we couldn't have asked for more. Both are laid back and really know how to make the buying process quick and pain free! Thanks for everything guys!

Excellent process.

Approx trade-in price via VIN was arranged via e-mail as was the MSRP & specifics of the in stock Lexus we bought. We completed the negotiations, test drive, & loan details in a 3-4 hour span making our 100 mile distance from Berstrom workable. Andy, Matt, and Allie were great!!

Great Experience, Sales Consultant

We were extremely impressed how our Sales Consultant, Lane Evans, made us feel the minute we met him. Not once did he ever make us feel uncomfortable with the lease of our new vehicle. He was very open and honest with us and answered all our questions or got answers instead of making something up. We have bought many new cars and played the "games" of going back and forth with the price of the vehicle. Lane was outgoing and very friendly explaining everthing every step of the way during this purchase. Mr. Evans was a true professional throughout and we actually enjoyed the experience. We certainly are comfortable telling friends and associates about Bergstrom Premier Motors and our Sales Consultant Lane Evans.We look forward to working with Mr. Evans again in the future.

car repairs

Explain what maintenance will be done. You are always told about any extra maintenance before they do it. Waiting room is exceptional!!

Feeling good about Lexus personal and car care

Stewart Wong is special!! Pleasant greetings as if you are his best friend. Can tell from his voice and demeanor that he is truly concerned about you and your vehicle. Honest in his explanation of the tech's analysis. Makes me feel at home when waiting in the lounge area. Keeps me updated on progress of maintenance of service........... and availability of the chocolate chip cookies! Plus, a clear review of the charges upon check-out and payment.In addition to Stewart's value, the tech crew does an outstanding valuation of problems and solution. Wash down and inside cleaning of dash panel, inside front window, and carpeting is a nice plus. Vincent

excellent personnel and service

I loved the personal and business side. I felt very comfortable with all of the people I dealt with. I would be end very happy to recommend Bergstrom Lexus to any one interested in a Lexus.

Amazing Customer Service & Buying Experience.

I was shopping for a new Jaguar XJL. Went into the dealerships in Minneapolis (Jaguar & Land Rover of Minneapolis) and Sears Imports. Sears were in different at best. I had to call the sales rep to see if his sales manager would come down a bit on pricing. Jag in Mpls followed up with a couple emails then stopped. I found a car on Cars.com and after speaking with Ted Hoff at Bergstrom he thought I'd be interested in another they had on their lot. Ended up buying the car over the phone on Tuesday and Ted had it delivered to my home in Prior Lake, MN at 1:30PM on Friday. They did everything they promised and made the experience a pleasure. I would strongly recommend them.

Efficient

I especially liked the ease of making the appointment, the cordial greeting, the warm environment, and the efficiency of the experience.

Outstanding Service

Stuart is an OUTSTANDING Employee, he worked hard at getting our service businss back....you have one fantastic employee - and we want you to know about him.Cindi Fox & Bill Ritcey

Great Sales and service Five Star

Bob was made the transaction easy and took care of everything. He is great at customer service and everyone else is very focused in making sure the customer has a wonderful experience .

Incredible service & customer satisfaction!

Stewart Wong is absolutely the BEST service representative I have ever dealt with! He truly gives BEST to EVERY customer he deals with. As long as Stewart is there, I will be back. What a tremendous representative for Lexus and Bergstrom's dedication to the customer! Thanks for yet another fantastic experience....John U

Excellent service, wonderful atmosphere

Excellent Service and Stewart Wong does a very nice job of making sure that I am taken care of - great!!I try to mark excellent below and it will not take it

Great experience

Educated to let us make the decision vs. pressure sales. Everyone treated us with class and professionalism. We were impressed with the knowledge each one had in their specific area of expertise. Ali did fantastic in familiarizing us with the vehicle and allowed hands on learning which helps. We got the feeling all were interested in our Lexus experience which doesn't just end with the sale.

Extraordinary Facilities, Great Service

"FULL-Service," with everything thought of and included for the customer's comfort and convenience ... not to mention the state-of-the-art facilities for vehicle maintenance and repairs.

Great service

Stewart did a great job for me. He made sure everything that was need was done timely and was very attentive to any needs I may have had.

Denali Purchase

Jamie was excellent. Made the deal happen and was extremely happy with the vehicle. Friendly, went out of his way to make it happen.

Fantastic service, kind, efficient, caring staff.

Andy, our sales representative was wonderful. My son and I were greeted promptly at the door by Andy in a professional, yet personable manner. My son had emailed him regarding a specific car. Andy had the vehicle ready for us to view indoors and then take on a test drive. He explained some features on the car and we discussed my personal needs in a vehicle. We appreciated his assistance, no pressure, and honestly just helping us find the car we needed at the right price. Everything flowed very smoothly and we did not have to spend hours or days finding what we needed. I am extremely pleased with Bergstrom and the service we received. I will most definitely recommend this dealership to friends and acquaintances. Congratulations for listening to your customers, treating them with respect and kindness, and making the purchase of a vehicle a pleasant one.

Great Service and wonderful facility

Jeremy, the service rep was very helpful from the time I drove in till the moment I left. He noticed that our auto was missing the logo badge on the front of car and helped with explaining the Bluetooth option for me.

Superb Service, Clean and relaxing environment!

Joe was an excellent salesman, very interested in our family and interests and very helpful in vehicle questions and choices etc. Matthew was also very interested in our family and did a great job explaining the details on my car loan and car details. Ally (I am soo sorry I am not sure I have her name correct, I was soo excited about the car) she was the gal who explained everything about my vehicle and she was very knowledgeable and helpful. She explained everything and helped me setup my phone as blue tooth which was very helpful as well. Your team at Bergstrom is very enjoyable to work with which is what brought me back for another Lexus. I was not pressured or bothered when I was there and the experience getting me into another Lexus was just great! Thank you for being such a great company!!! I look forward to many more purchases in years to come from Lexus. I just love the RX350 as much as I did my RX300, I almost cried when I was ready to drop off my RX300 but once I got into the RX350 I smiled and am still smiling, in fact I smile every day I get in to drive to work and wherever I need to go! My parents also love my new Lexus and maybe over soon to try one out for themselves. Its roomy yet not too big and the visibility is superb, the ride is smooth and well my brother is very tall as Joe experienced when he was there to test drive with me last saturday and he fits so comfortably in this vehicle. Definatly a 5 star review from me and my family!

Very impressive looking dealership.

From the very start of my purchase of my car I felt very comfortable and at ease. Everyone was very enjoyable to work with.

Great Service

I enjoyed the overall experience of purchasing a new vehicle from Bergstrom for a variety of reasons, including the personal help Joe Braun afforded me, to the brief but extremely curtious support provided by Rick Bergstrom.

Excellent service consultant

Service consultant Stewart Wong is always excellent in keeping me informed on what is going on with my Lexus. The parts were delayed for a few days and Stewart made sure I would not need it or a loaner. he is always very friendly and knowledgeable.

Great service by Joe and easy purchase!

Joe was outstanding! He was patient yet understood what I wanted and helped me achieve my goal quickly! He was very knowledgable. I also appreciated the rest of the employees and managers congratulating me and being a part of the purchase.

Delightful 2014 Lexis RX 350 purchase

Andy Wankey was a consummate professional in my 2014 Lexis RX 350 purchase. And, Allie England did a great job reviewing the electronic features and systems. The Bergstrom culture of excellence is impressive.

great service. clean. friendly.

On a road trip when head light went out. We were near to dealership and called. Got us in and out in 30 minutes. Very pleasant staff.

A great experience

The people are great. Bob and Jamie are very nice people who always make you feel welcome. This was our seventh Bergstrom deal and we will be back.

Excellent follow up care for new car

You told me what you would be doing and its cost and you performed as you told me you would. Much appreciated.

Porsche Panamera 4s

I am an out of town buyer and you guys communicated better than anyone. I actually negotiated on my buy and trade during an all day business mtg using email via my Iphone and a couple of calls during breaks. Everyone else pretends to use the internet to sell cars... you guys do and it made this a very efficient process.

What a wonderful experience

Everything!! From the moment I pulled into the service drive to the final paying of my bill. Tony was great to work with and the dealership is one of the nicest facilities I have ever been to. This was my 1st visit, as I live pretty far away, and I usually service my car at Lexus northshore but moving forward Bergstrom will be my dealer.

Great service

Tim Teebo was very knowledgeable and explained what would be done to my car in terms that I could understand. It was also completed in the time he said it would be.

Outstanding service and facilities

Staff is always very courteous and do an excellent job explaining repairs and keeping me informed of what needs to be done. Really like getting my car back all washed and dried. Facilities and waiting area are outstanding.

Good service at realistic prices

Kresten the service writer for Land Rover is very professional and yet friendly we feel she had my interest in providing good service at realistic prices. I always say service sells cars for a dealership and she is one of your best sales persons.

Excellent staff

Everything was so amazing and everyone made the experience simple and stress free. Thank you!!

Professional

Very professional and friendly. Sales lady Genevieve did her jobboth to her employer and to us, the buyers. Her boss also was accommodating when I asked for the "best price" and we were close to purchase and did indeed purchase with the gap closed quickly.

Great experience from 1400 miles away

Working with Jamie from 1400 miles away was a pleasure. He took care of everything he said he would and made it a pleasure to work with him.

Another job well done

Kirstin is a joy to deal with. It's a great place to go for service, I take all my vehicles here, not just the Jag

Welcoming Atmosphere

Good communications while waiting. Comfortable lounge to relax in. Amenities for guests that help you feel at home. And of course service department doing a great job.

Lexus Bergstrom

Andy my salesman and the general manager were very friendly and helpful. The pick up process was very smooth and fast.

Fast, straight forward service

The conversation about what was needed, both beforehand and after service was complete, was straight forward. Suggestions on what I could do but without the annoying hard sell. Much appreciated.

Audrey Adams

The Sales Manager made me feel that I was important. And I am sure that she way busier than needing to help me! Loved that I could ask for a female sales person and have more than one available to assist me. Thank you so much for a wonderful connection and feeling very much at home while my car was being serviced.

felt comfortable

I came in for an oil change and was treated like I spent thousands of dollars. Stewart made sure I was comfortable and explained all the numbers on my receipt. I love that he washed my car including the door jams plus vacuumed the inside. I will definitely come back every time my car needs anything.

Great Service, Clean Facility

Appreciated the effort put into educating us on the features of the car. Within a week you had us in a new vehicle that I love. Professional and courteous staff.

Stewart Wong and Customer service

Stewart Wong is the absolute best in customer service. He is the primary reason I own 2 Lexus. His attention to detail and to my wife's and my needs is most appreciative.

Maintenance Service

Always a great experience. Stuart is very helpful and letsme know when I need something done and he makes sure that I'm happy with the service. He's a "keeper". Thank you.Nikki Rust

Great overall experience

We were treated very well by all employees of Bergstrom and our time spent there was enjoyable. We feel we got a very good deal and the car was super clean and the process was very painless.

Great service, clean facility

The staff did everything possible to make me comfortable while I waited. My car was washed and wiped dry when I got it back.

Cayman Service Experience

Excellent service overall. My Cayman needed a new battery and tires. Due to the severe cold and snow, I was not able to drive my car home. However, your dealership was willing to store my car, in doors, for almost 2 months so I didn't have to have it towed home. Very happy with the service your provides. Your service person was excellent all around.

Friendly service.

The issues were clearly explained. The drive and pick up to the mall was a nice surprise. The directions were sent via e-mail and I had not problems find Bergstrom.

emergancy service

You got our car in and fixed right away . Tony Tebow did a great job in keeping us informed and documenting what was wrong and what caused it.

Great Buying experience of a Maserati

I have purchased many cars over my life. I rank this transaction as the best ever. Shane Hecker was excellent each step of the way. His enthusiasm for the Maserati I purchased was infectious and we had a great bonding experience during the entire process. I am very happy that Shane is at the dealership. He deserves a big raise in pay.

Service advisor

Jeremy is an exceptional service advisor. He is attentive and follows up as promised. Without him, my ratings would not be so positive.

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Primary purpoe of visit was the brand of car that is not widely availble. Had nice experience of explaing features of car.

Personal interest and attention

The people. Andy, the mechanic, noticed Boy Scout material on the seat of the car and made a point to come over and talk with me. Very nice, very professional.

Excellant

Each and every one of your sales associates went over and above to make sure we purchased the right vehicle for our needs. I have recommended our friend to contact Jamie assist him in locating a specific vehicle he is looking for

Wonderful dealership!! Great customer service!!

I love how everyone is so friendly. The sales staff, service, parts & receptionists make you feel very comfortable and special.

Excellent customer service and shopping experience

I always enjoy working with Genevieve Riehl as she provides excellent customer service and was responsive to all my questions. Also, she found the exact car I wanted and had it shipped to Bergstrom Lexus. It was a fun experience from the test drives to the day I picked up my car, which had a bow :)

Great customer service

I always enjoy working with Genevieve Riehl as she provides excellent customer service and was responsive to all my questions. Also, she found the exact car I wanted and had it shipped to Bergstrom Lexus. It was a fun experience from the test drives to the day I picked up my car, which had a bow :)

outstanding service

Friendly and proactive staff---warm and courteous throughout the process--staff was very knowledgeable and fair throughout the entire process. Best new car buying experience we have ever enjoyed.

Excellent service during service appointments

Stewart always takes great care of me and my car!!! He provides outstanding customer service. He follows through, explains what is going on, makes sure I have everything I need when I am there or if I am using a car during a service--and always with a smile.

Great service

Stuart Wong does a superb job--service "above and beyond." He is a central reason I drive 30 miles for routine service.I know I will always be treated with the best customer service around.

Regular service visit

very friendly and helpful staff. Customer waiting area very clean and well stocked with drinks and snacks. I always feel like someone special when I visit your dealership and I believe that my Lexus is receiving the best care possible! Thank you.

Service

When it was apparent it was going to take many hours I was offered a loaner car and was told due to bad weather I could come back the next day!! The loaner car was awesome cool!

More than expected

Excellent dealership that goes out of their way to exceed your expectations. They offer free pick up and delivery of your vehicle for service, even in Green Bay. Very convenient and friendly staff, especially the service managers.

Great service, great facility. Comfortable.

Clearly explained everything that was happening and where the charges were coming from. Great waiting area where I can actually get some work done, so the visit was not just down time.Extremely happy, enthusiastic and energetic staff. Makes me think that I want to work there.

Great service, clean facilities

always love the car wash and being able to get a ride to and from work; everyone is very pleasant and professional

great service!

Kirstin is very helpful and goes out of her way to make sure I have a great service experience. She always makes sure the type of loaner car is exactly what I need.

Always a very enjoyable experience.

Stewart was very attentive and clearly explained the problem and the solution. Also liked that our salty vehicle was washed and dried (as were the floor mats ).

Great Costumer Service

The level of customer service in your service center is second to none. Stewart Wong is one of the greatest people I have ever met. We have had the opportunity to work with Stewart for every service appointment on our Lexus RX330. When I think customer service I think Stewart! Normally I dread the process of having a vehicle serviced; our experience and satisfaction level from Stewart and your services center is almost unbelievable when I share my experience with other folks.

Great Experience

Our sales person Genevieve was great to work with. Made the car buying experience enjoyable for a change. We will absolutely come back to this dealer for our next vehicle.

Volvo service - Bergstrom Motors

Follow up with work done, making sure all is in order. After I had had a windshield fluid pump replaced, I had some leakage on the ground and thought I had a problem again with the windshield fluid reservoir system. Jeremy at Bergstrom Volvo willingly agreed to take a look. Happily, the leakage was only fluid being channeled to the ground after it had washed the windshield. Bergstrom did check things out for me, and even washed my car (all was not lost on the visit - I had an oil change done at the same time!) I find that Jeremy is easy to talk to, professional in dealing with customers, and willing to stand behind the service department's work.

Great service work

I called kind-of at the last minute AND Peter was still able to work me into the schedule. The work was completed very promptly & to our satisfaction.

Great service.

Stewart always treats us great and the loaner is always handy if we need to run errands while waiting. Customer is always treated well. I enjoy going for a oil change.

Great service, clean facilities

Stewart was very courteous, the work was finished in less time than expected and my car was clean when I left. Thank you for the wonderful service!

Great service and lovely environment to wait.

The minute I step out of my vehicle, someone is there to greet me and let me know what's next. They constantly keep me updated on time, etc. I get a full explanation of what they did and what's upcoming for my vehicle.

Very friendly, genuine personnel

I am always impressed with the "homey" feeling. Everyone treats you like family and seems genuinely concerned that all is going the way I had wanted it to. Tony, Stew, and Peter are like members of my family. They always ask about my family and are sincere. The atmosphere is pleasant, friendly, clean, and very welcoming. I have recommended your store to my friends even tho I live in Stevens Point.

Great Service, Clean facility with Child Care.

I was told exactly what will happen to my vehicle and progress of the service. The hospitality was also very nice and the accommodations are well received.

Excellent Service Associate

Stewart is just an absolute pleasure to work with! He is consistently focused on me as a customer, and works to make sure everything I have asked about it is being taken care of. Even small requests were treated with the utmost care. He goes above and beyond to make me feel I am a valued guest. I wish every business had someone like Stewart working for them. He is one of the reasons I keep going back to Bergstrom Lexus.

Great service help as well as service.

Working with Stewart Wong. He is very helpful to both me and my daughter whose car was serviced yesterday. He is very good at explaining what was done, and realizes that some women do know about cars. He goes the extra mile for us when we really need it.

Great service.

Very attentive and accommodative customer service. Stewart was great to work with and offered to be of assistance in any way possible. Exceptional service with my first experience at your Lexus dealership!!!

Excellence

Stewart is a huge asset to your organization. His demeanor is always pleasant and professional. His attention to detail, thoroughness and the empathy towards the customer allows what would normally be an unpleasant use of of time to be, frankly a pleasure. I live halfway between Madison and Appleton. With the service and commitment to excellence that I have experienced in Appleton, to date, I have yet to consider going elsewhere. Well done.

GREAT SERVICE

Stewart Wong was great. Told me want needed to be done my next visit. Friendly,taking the time to talk and show me around. What a great crew! Thank you & Happy Hoildays Will be back.

great service, very professional!

I worked with Stuart Wong and he is so professional and genuinely friendly. He explains things very well and makes me feel very confident about bringing my car there for service! I also loved the Holiday sweaters! It's also very nice that my car always is returned to me with a fresh car wash!

Top of the line service and Service Personnel

Working with Stewart Wong. I purchased my car new from you in 2004, and will admit, that for a period of time, I would not bring my car back there for service, simply due to the person handling service. Thankfully, she is no longer there. Stewart is on top of things and is a pleasure to work with.

This is how it should be done