Used Cars for Sale at Bergstrom Luxury on Victory Lane in Appleton, WI

Nancy

Jun 20, 2015

The team went out of their way to find a soft top for the jeep I purchased and included it in the purchase price. They did not have to do that! Brian was an excellent sales rep and very personable; he went the extra mile to ensure I was satisfied with the purchase. I have not purchased a jeep since 2006 and my buying experience was great. We called the dealership to let them know what I was looking for and within 3 days my 2012 jeep was in my garage...awesome!

Linda

Jun 17, 2015

I didn't have a scheduled appointment, but was treated in a respectful and professional manner when inquiring about availability to perform an oil change on my vehicle. Staff was able to fit me into their schedule the same day. It was a pleasure to sit and relax in your guest lounge.

Michael

Jun 15, 2015

Everyone, no matter the position or function, could not be more friendly/helpful or timely in their behavior or work. The dealership is spotless and so comfortable. Everything - well done!

Peter

Jun 12, 2015

One can always expect and receive clear communication, a pleasant environment, a professional demeanor by everyone, and timely service or repairs.

Matthew

May 29, 2015

Professional, easy, no pressure, awesome facility. Ted and Bob were the best from first visit to delivery of my Jaguar xkr !!

Steven

May 25, 2015

Everyone at the dealership are very professional & friendly.The work done on the S60 & C30 Volvo's met my expectations.Jeremy does an outstanding job of guest communication.Mike V. is a great tech/mechanic: Quality 5 stars.

Ashley

May 15, 2015

Everything went very well, Our salesmen was extremely helpful had the vehicles ready we were was interested before the time we arrived, he ran through all of the features and options. Just a very pleasant buying experience! The Financing lady did a great job working through financing options and making everything easy to understand as well, needless to say we are Extremely happy with the Range Rover Evoque and glad we made the purchase!

Chuck

May 13, 2015

Great staff, great service, great waiting area, knowledgeable and open to helping me with things that were not just your normal service elements - they really went above and beyond.

Louise

May 13, 2015

Articulate service rep (Jeremy) made sure my car was safe and ready for the road. I liked the coffee machine, too! ;)

Ann

May 5, 2015

Friendly, competent staff. Dawn and Bill were exceptional and went above and beyond to meet our needs. We really appreciated working with them.

Richard

Apr 28, 2015

Jeremy recognized I had recently replaced both head lights on my Volvo so when this head light failed in about a year, he said this unusually short life should be covered via warrantee. I didn't ask for this so it was a pleasant surprise. Thank you for "thinking customer" first.

Michael

Apr 26, 2015

We are always treated respectfully--which is a lost art for many businesses. Your service managers have advocated for us ( BMW and Volvo ) when dealing with warranty issues. We trust your staff.

Heather

Apr 25, 2015

Kirstin is the BEST!!!!! She is very knowledgeable and she would definitely be the reason I would return! She goes above and beyond!!!!!

David

Apr 24, 2015

Jeremy was the person who helped me. He made feel at home, I felt I could trust him and he was very fair with his price. I should return again and again even through I live in Chicago.

Gregg

Apr 22, 2015

Everyone at Bergstrom Preimier makes us feel so welcome whenever we're there. The work is always done right and on time.

Todd

Apr 21, 2015

The dealership was clean, friendly, and inviting. I took delivery of my new Volvo V60 and the associate took great effort to walk me through all the details and technology. From start to finish this was a first class experience.

Shelby S

Apr 17, 2015

Stewart is a 12 on a scale of 1-10 as a service manager. My Lexus is 4 years old and I was treated as if it were a new vehicle and I was their most important customer.

Earl

Apr 14, 2015

The staff was very personable and informative. It was a very easy experience getting my car in and out. Everything was done on time.

lexus fan

Apr 13, 2015

Working with Bergstrom Lexus in Appletoon Wisconsin is always a pleasure. I have owned several lexus vehicles and one main reason I keep going back is not only does Lexus make the smoothest and quietest riding vehicles, but the buying process is not pushed on you by the sales people, they get right back to you as soon as they can, will even track down a certain style or color car I'm looking for. The service department is always available and willing to get my vehicle in at my convenience, the staff is excellent and the car comes back spotless. The best part of all this is that I live out of town and they will come and pick up my vehicle for me.

Chris

Apr 1, 2015

Service manager interceded to get my car serviced quicker than the computer system would allow so I could use the car to take my nephew to visit colleges.

Peter

Mar 31, 2015

!. Great, friendly greeting upon arrive for service.2. Knowledge service discussing, again great customer service. Accurate discussion of cost and wait time.3. Work performed as discussed and I left with a confident feeling and hand car wash.4. I appreciated the facility and waiting area was very comfortable.

Sharon

Mar 25, 2015

Quiet, comfortable lounge with great coffee. We were asked by several of the associates if we needed anything while we were waiting.

Elizabeth

Mar 23, 2015

I found that Jamie really listened to me, with regard to what I wanted in my new vehicle. Then Jamie delivered the best fit, to meet those needs.

Justin

Mar 19, 2015

Everyone was very organized when I arrived and I was told an estimate on how long the appointment would take which turned out to be very accurate. The guest/common area was very useful to pass the time!

Gregory

Mar 16, 2015

The F Type itself. I smile every time I drive it. The attention to my questions,Brian and other sales staff, and the final deal offered.

Tim

Mar 14, 2015

The hospitality was amazing. I was attending a conference, and after I dropped off my car, I was transported to the Paper Valley hotel by your people. I was kept abreast of how things were proceeding with the car, and the car was dropped off for me at the hotel at the end of the week. Totally worry free, totally appreciated, and totally awesome! Thanks.

Montgomery

Mar 13, 2015

incredibly great people work there. they care about the customer experience and it shows. Bob Simon, Jamie and Kirstin in Service, The blond finance lady who's name eludes me. All top notch.

Robert

Mar 3, 2015

From the time we were introduced to the General Manager Tom, until the time we picked up our vehicle we loved every minute of the visit. Tom personally went over the entire vehicle and how to operate it as well as reviewing the vehicles history. Ted from Bergstrom Premier was also involved in our truck purchasing making sure we were comfortable and had nothing to want for, drinks, snack, etc.

Larry

Mar 3, 2015

My service rep Jeremy is very good at his job. I also ran into Shane, the sales rep who sold me my car. He remembers me and is very courteous. A great facility.

Jay

Feb 26, 2015

They are always very helpful, and explain the situation well. The work is done as quickly as possible. Definitely would recommend them to others.

sueseadazeoff

Feb 25, 2015

Friendly and informative.............they listen to any concerns you have with your car, they go over what they will be doing to your car and when your car is ready they go over what they have done and how the wear and tear of your car is holding up.

Kathleen

Feb 23, 2015

The staff was very accommodating- I needed a loaner at the last minute and Mosen/Jeremy were able to make it happen. My car was ready for pick up as promised and clean as a whistle!

Scott

Feb 19, 2015

I had an unusual repair situation. Due to Mosen Yasavolian excellent service I knew that my car would be repaired correctly.

Sally

Feb 15, 2015

I have to take a moment to tell you of the exemplary service I received from the staff at Land Rover service department. I bought my car over at the Volkswagen dealership and had several issues with the car for several months. It was not until i met the service manager at Land Rover Mr. Mohsen Yasavolian that the issues were finally resolved. A huge thank you to Mr.Mohsen and Kirsten for continually giving excellent service!

Daniel

Feb 11, 2015

Everyone was very friendly and respectful. James Z. Was the sales rep and was amazing very friendly and honest about the process and the vehicle. Hope in finance was also very helpful.

Alice

Feb 1, 2015

Attentive to my busy day stopped cold. I was needing a tow to the dealership.Dealership arranged the tow company immediate & supplied me with a vehicle to manage my activities of the day while servicing my vehicle. Thank you Volvo

Travis

Jan 19, 2015

Exceptional customer service; staff went above and beyond all of my expectations. The experience/transaction, as a whole, was perfect. I would recommend this Brand/Dealer to anyone.

Hadley

Jan 13, 2015

From start to finish my experience with Bergstrom Premier Motorcars was exemplary. Tom Scheetz, Bob Simon, and Ted Hoff were all incredibly wonderful to work with. It was a true joy to work with them and they all made the process very fun, enjoyable and efficient!!

Nick

Jan 13, 2015

I commend Shane and Hope who were wonderful to work with as always. Shane's knowledge and enthusiasm about the vehicles he sells is very much appreciated by me. He is a kindred spirit "car guy." Hope in Financial developed a way for me to buy the 2015 Porsche Cayman GTS over the next three months, involving a short term loan while I waited for other upcoming payouts from my financial portfolio. I feel included as a member of the Bergstrom Premier Motorcars family of employees, and my every visit to the the dealership is a pleasure. Kirstin in Service is always very positive and ensures the service needs of customers are met on a timely basis. Mike is a master Porsche mechanic. He is exceptionally thorough and will not rest until he fixes any and every problem presented to him.I recommend this dealership very highly. They take very good care of their customers.

Gene L

Jan 6, 2015

Everything. I drive 127 miles to get my 2009 LS serviced at Bergstrom. So far, I have had all maintainance on this vehicle, done at Bergstrom Lexus, including new Tires. I have an excellent auto repair shop in Iron Mountain, but find it more than worth it, to drive over 2 hours to see Stewart, and Peter. I own three vehicles myself, the other 2, I keep at my vacation home in Florida, one of which is a Porsche. I do not take the Porsche to the dealership any longer, as they do not live up to what I have experienced with Bergstrom Lexus, and the dealership is 12 miles away. My first purchase from Bergstrom Lexus, was for my now, ex-wife, a 2010 RX350, which she still owns. While taking it in for service for her, the gave me a LS, to drive, and that's when I decided to get one. A huge thing for me is that you have been able to retain Great People, like Stewart and Peter. It seems like today, most companys have a revolving door, with staff. How can a person have a reliable, predictable experience, when the people keep changing?? Well the answer is you cannot!! Kudos to Bergstrom, for finding and retaining excellent people, and kudos to Stewart and Peter for delivering on the promise of excellence, made by the Lexus Brand.

CSD - Used Car Buyer

Jan 2, 2015

I had a very relaxing, informative process during the recent purchase of a Pre-Owned vehicle at Bergstrom. The sales and financing staff were all very open and easy to work with. I would certainly recommend this sales dealership to others. I will be testing the service process over the next months.

Giorgio

Dec 31, 2014

I showed up without an appointment on a friday night with a rattling water pump. You were gracious, quick in assessing the problem, and offered a loaner to drive back to Madison.The car was ready on Monday!Incredibly good service. I wish I could use it more but i live two hours away (never know, though).Kirsten Soquet was particularly good and very knowledgeable. I was impressed

Roberto

Dec 30, 2014

The staff there took the time to take care of everything I need, they were pleasant and helpful.The finance department got me a better finance deal and it was managed smoothly.

Rieck

Dec 8, 2014

Kind, courteous, and professional, willing to go the extra mile, and with me, a particularly picky, though kind, auto enthusiast, it makes me come back to people who understand me.

Nancy

Nov 17, 2014

Wait time was as stated by staff for regular service and a manufacturer recall. Thorough report out when paying and always a clean car! Always a pleasant experience and efficient! Bought two Lexus vehicles from Bergstrom and always a pleasant experience!

Matthew

Nov 17, 2014

Stream-lined, informative, friendly and inviting. All questions answered and I still feel like I could ask anything in the future.

David

Oct 28, 2014

Giving me a nice loaner vehicle when my vehicle wasn't fixed in a resonable amount of time, due to Volvo, Inc. not having a part available. And I have no idea why there was a grinding/whining noise from the rear drivetrain when I first picked up the car, which then no one could replicate, even myself when I bot the car back a second time -- and I was pleased that you had someone drive the car to Marquette on that latter occasion as well.

Jeff

Oct 21, 2014

The entire experience turned out positive! We had to have a part ordered and needed to stay the night. But, the entire team at Bergstrom's communicated and expedited everything quickly! We actually look forward to our next "check-up" next year!

Alice

Oct 17, 2014

My service was a 3 hour job. I was given a vehicle to leave the facility & continue my days events returning when convenient.

Eric

Oct 16, 2014

Extremely friendly and helpful staff. They weren't pushy and you could tell they were willing to work hard until the right car was found for me.

Denise

Oct 14, 2014

Jamie did not make us feel as though he was rushing or pushing us into a sale. All of the paper work including a loan application was handled quickly so that we were able to shop and drive away with out any added stresses.

Zachary

Oct 14, 2014

The Showrooms were impressive - the Fish Tank just beautiful. The experience was excellent, starting with the Receptionist, and the personal care and attention we received from the salesperson who sold us our car -- Ryan Jacobson -- a credit to Bergstrom!!

paintman30

Sep 17, 2014

Very friendly and helpful people and a neat and clean dealership.

Pete

Sep 12, 2014

Prompt service, professional and pleasant personnel. We are always treated as if we were Bergstrom's only customer.

Timothy

Sep 11, 2014

I just happened to stop by on my way to Milwaukee (I needed an oil change) to talk to Kirstin to see if she could fit me in, and she was awesome!! Her answer was "absolutely". I had my oil changed, looked at a few cars and ended up buying a Subaru from your dealership in Oshkosh. Kirstin is always friendly and does whatever it takes to take care of her customers, I cannot say enough...

Dave

Sep 9, 2014

My service manager, Jeremy Briggs, is top-notch. Always focused on covering everything, making my service visits real easy. I once called Jeremy with an issue I was having while driving, he told me to leave the vehicle sit and he sent 2 service techs across town to take care of the issue. We were back on the road within 30 minutes. Bergstrom has shown me customer focused service, you have a customer for life.

Christine

Sep 2, 2014

I drive 2 1/2 hours to bring my car here because I love the customer service. You guys do it right...please don't change!

Sara

Sep 2, 2014

Appointment was easy to setup. All work was done in more than reasonable time. I liked the fact that Service Advisor (Jeremy) was able to find time and resources to bring my car to my work so I did not have to take shuttle to pick it up. Thank you, Jeremy!

Andy

Sep 1, 2014

Treated very good and not pushed into buying. Salesman was very knowledgeable about the vehicle we were looking at

Michael

Aug 16, 2014

Jamie and Bob were able to answer all our questions about the car and the lease process quickly and accurately.

Michael

Aug 12, 2014

The brand specialist, Ryan Jacobson, was friendly, knowledgeable and accommodating. The cleanliness of the facility was impressive. The fact that the general sales manager, Bob Simon, was willing to take a non-typical car on a trade was a welcome surprise.

Nick

Jul 22, 2014

Shane Hecker was very enthusiastic and knowledgeable about the Porsche I leased. Hope in Finance was very helpful in developing a lease on the car that was affordable for me. I thank them both for a very pleasant experience from beginning to end.

Larry

Jul 17, 2014

They adjusted the service schedule to accommodate my needs. Shane, the fellow who sold me my car, stopped over and said hello. That was nice. The facility is also very nice, clean and comfortable !

Carl

Jul 7, 2014

Jeremy and Andy worked hard to solve all the problems with my 2013 Volvo XC 70. I haven't had a problem with my car since my last visit.

Suzanne

Jul 7, 2014

The staff members were all great and actually fun to work with. We love the vehicle that was recommended to us based on our future goals.

ScottRX350

Jun 27, 2014

Courteous, helpful and knowledgeable staff people with attention to detail like Stewart Wong in the service department (and Genevieve in sales). Stewart Wong is the best, most capable service consultant that I have encountered at any dealership.

Bonnie

Jun 27, 2014

Shaun's expertise. First time I stopped I was by myself and never felt like I was treated any less because my husband was not present. Atmosphere is wonderful.

Marc

Jun 26, 2014

I liked the feeling that you were not just selling me a car and walking me out the door after purchase. The sales motto was " we will make your car purchase right". That provided me with a great level of comfort.

Christine

Jun 25, 2014

I was quickly and efficiently processed when I arrived, and was provided an adequate space to work while I waited for repairs to be completed. Your facilities are clean and your staff is professional quality.

Robert

Jun 19, 2014

Everyone is very friendly & I leave feeling that my auto has been in good hands, that I have nothing to worry about & that I can relax & enjoy my ride back home.

Richard

Jun 19, 2014

From the Time we Walked on to the lot and was greeted by Andy the Salesperson as to how he could Help in our search for a special Vehicle. Warm & Friendly and Helpfull. Great Knowledge on What they are Selling.

Kevin

Jun 18, 2014

I could tell Mohsen truly cares about his customers and has their best interest in mind. He took care of me as quickly as possible and shared great stories in the mean time. I consider Mohsen a great friend after my experiences with his service.

Mary

Jun 15, 2014

Service was timely, the wait was pleasant, the staff was very informative and helpful and now the car is clean and runs well.

Eric

Jun 9, 2014

The sales associate was prompt and friendly. He always was checking in with me as the paperwork was being worked on.

Gail

Jun 7, 2014

Prompt, friendly,willing to help in any way. After driving 4 hours from our home is was nice to be greeted with a smile and a cold bottle of water. Always nice to depart with a clean car!

Glen

Jun 6, 2014

Professional environment. Scheduling is easy and upon arriving on time, was greeted with understanding of the appointment with confirmation of all details. Mr. Stewart Wong is outstanding in knowledge and customer service. Glen

William

Jun 6, 2014

Stewart Wong is absolutely best service consultant! He goes the extra mile to provide the highest level of safety, performance and value. Outstanding!

Scott

Jun 6, 2014

I enjoyed working with Shane, among other things. I was impressed that, even though I was buying one of the cheapest used Porsches on the lot, I was treated as well as if I were buying the new top-of-the-line model. Thanks Shane! Cookies, good books, lovely facility - what's not to like?

Robert

Jun 6, 2014

The courtesy and ability of your employees and their concern for their customers. Your company is very fortunate to have such splendid people.

Alan

Jun 6, 2014

Everything. The professionalism. They took care of everything for me. I only had to make the first call and it was taken care of. Kirstin kept me inform of everything they were doing as they went about the service. Then explained everything when completed.

Jason

Jun 3, 2014

Everyone one was extremely polite and thorough with the explanation of all the details of the lease and car features!!

Gregory

Jun 1, 2014

Ted, was very professional.No pressure just here to help. I called about one vehicle and he helped me quickly realize it wasn't what I was looking for and helped me find another car in your inventory. Did everything he said when he said it would happen. Great buying experience.

Richard

Jun 1, 2014

The people here were all very pleasant..the ease of having our car serviced was excellent, even to the amount of time the service would take. We will definetly return

Jean

May 31, 2014

Comfortable waiting room with cookies and soda while waiting. Washed and cleaned my car. Kept me informed about my car. Pleasant and friendly to talk with about any questions I had. They made sure I was happy when I left.

Mark

May 31, 2014

We were greeted nicely, and professionally by Joe Braun. He was dressed professionally in suit and tie. He asked what we were looking for, and we explained that we were buying a car for our daughter. She told him what she wanted. I gave him a price range, and he said I have that car. Sure enough he did. He pulled out a used GS350. It was immaculate, like off the new car show room floor. My daughter had told Joe, that she wanted a white 4 door sedan, with every option in the universe. That's what it was. She loved it when she first saw it. She loved it even more when she drove it. When back to the dealership, we accepted a low ball number for her trade in, and agreed on a price. I'd say that it nearly equaled our best car buying experience ever, and that happened to be the purchase of my wife's SC430. We had been looking at new cars all day, prior to arriving late to your dealership. My daughter Morgan had driven the Ford Fusion, Buick Verano, and the Chevy Cruze. She liked them, but they weren't getting her excited. The used GS350 had newer tires, and newer brakes, with performance disk. It had every option she was looking for, and more. The car was clean inside and out. It looked new. It was missing floor mats, and Joe said that he would get us some. I told him, and my daughter agreed, that we'd rather have the used Lexus, versus the other new cars mentioned above. It was a great end to our rather frustrating day. By the way, your dealership looked great, and I liked the chocolate chip cookies. Thanks for the good experience.

Dawn

May 30, 2014

They make you feel at home, answer all your questions and always keeps you informed of what is going on.

Denise

May 30, 2014

Everything was explained thoroughly, the facility was very pleasant, I was able to have a ride to shopping while the work was performed.

Tom

May 29, 2014

My service consultant, Jeremy Briggs, is knowledable, atriculate, very responsive both with phone calls and emails, and does a great job expaining issues in terms that make sense to me. The dealership makes scheduling convenient and the loaner cars, when needed, are very helpful.

Timothy

May 29, 2014

I always have an excellent experience with Stewart. He is efficient, clear and proactive with his communication, and makes good recommendations regarding repairs. I also really appreciate being to use a loaner car.

Philip

May 24, 2014

Stewart treats me and my family like Gold every time that we come, and Lexus is always taking care of any issues that we have without hassle. A person could not ask for a better experience.

Don

May 22, 2014

You service is well done. Your pricing is fair. However, it is your customer service representative, Stewart Wong that brings me back. He is exceptionally well versed in all aspects of car repair, he goes out of his way to ensure I understand what is being done and the related costs, and he does it all with a professional flair.

Jorjene

May 20, 2014

From Stewart to the Driver that took me to the Mall, each employee showed a real sense of pride in Bergstrom and their contribution to serving the customer. I very much enjoy working with Stewart, because he treats my car as his own. I have a very high confidence level with the work done and the work he recommends. I'm a satisfied customer!I like checking out with Stewart (as opposed to a ("Cashier") because he goes over the work done and questions can be asked and answered right then.

Michael

May 16, 2014

All work necessary was done correctly the first time and done on time. More important was the attitude and behaviour of everyone, it makes you feel like a part owner-that the most important reason they are there is you. Great feeling.

Kim

May 16, 2014

I am always treated respectfully and service is always speedy. They gave me a ride home and then delivered by vehicle to me! What a treat!

Amy

May 16, 2014

Stewart made an appointment for me via email when the online service showed no appointments available. Then, he explained everything in advance of doing the work which made me feel comfortable.

Rhonda

May 16, 2014

Jeremy was really great in getting me in the schedule right away to fix my headlight. He is always outstanding to deal with.

Ashley

May 16, 2014

Our experience working with Andy, Dave and Matt was great! I mainly worked with Dave and Matt and they were great in helping me get to where I wanted to be payment wise and getting me a great price on my trade in. The customer service from both of them was excellent and we couldn't have asked for more. Both are laid back and really know how to make the buying process quick and pain free! Thanks for everything guys!

Malcolm

May 15, 2014

Approx trade-in price via VIN was arranged via e-mail as was the MSRP & specifics of the in stock Lexus we bought. We completed the negotiations, test drive, & loan details in a 3-4 hour span making our 100 mile distance from Berstrom workable. Andy, Matt, and Allie were great!!

Kathy

May 14, 2014

We were extremely impressed how our Sales Consultant, Lane Evans, made us feel the minute we met him. Not once did he ever make us feel uncomfortable with the lease of our new vehicle. He was very open and honest with us and answered all our questions or got answers instead of making something up. We have bought many new cars and played the "games" of going back and forth with the price of the vehicle. Lane was outgoing and very friendly explaining everthing every step of the way during this purchase. Mr. Evans was a true professional throughout and we actually enjoyed the experience. We certainly are comfortable telling friends and associates about Bergstrom Premier Motors and our Sales Consultant Lane Evans.We look forward to working with Mr. Evans again in the future.

Sandra

May 10, 2014

Explain what maintenance will be done. You are always told about any extra maintenance before they do it. Waiting room is exceptional!!

Vincent

May 9, 2014

Stewart Wong is special!! Pleasant greetings as if you are his best friend. Can tell from his voice and demeanor that he is truly concerned about you and your vehicle. Honest in his explanation of the tech's analysis. Makes me feel at home when waiting in the lounge area. Keeps me updated on progress of maintenance of service........... and availability of the chocolate chip cookies! Plus, a clear review of the charges upon check-out and payment.In addition to Stewart's value, the tech crew does an outstanding valuation of problems and solution. Wash down and inside cleaning of dash panel, inside front window, and carpeting is a nice plus. Vincent

Suzanne

May 9, 2014

I loved the personal and business side. I felt very comfortable with all of the people I dealt with. I would be end very happy to recommend Bergstrom Lexus to any one interested in a Lexus.

Clearman

May 8, 2014

I was shopping for a new Jaguar XJL. Went into the dealerships in Minneapolis (Jaguar & Land Rover of Minneapolis) and Sears Imports. Sears were in different at best. I had to call the sales rep to see if his sales manager would come down a bit on pricing. Jag in Mpls followed up with a couple emails then stopped. I found a car on Cars.com and after speaking with Ted Hoff at Bergstrom he thought I'd be interested in another they had on their lot. Ended up buying the car over the phone on Tuesday and Ted had it delivered to my home in Prior Lake, MN at 1:30PM on Friday. They did everything they promised and made the experience a pleasure. I would strongly recommend them.

Jo

May 7, 2014

I especially liked the ease of making the appointment, the cordial greeting, the warm environment, and the efficiency of the experience.

Cindi

May 7, 2014

Stuart is an OUTSTANDING Employee, he worked hard at getting our service businss back....you have one fantastic employee - and we want you to know about him.Cindi Fox & Bill Ritcey

Philip

May 6, 2014

Bob was made the transaction easy and took care of everything. He is great at customer service and everyone else is very focused in making sure the customer has a wonderful experience .

John

May 5, 2014

Stewart Wong is absolutely the BEST service representative I have ever dealt with! He truly gives BEST to EVERY customer he deals with. As long as Stewart is there, I will be back. What a tremendous representative for Lexus and Bergstrom's dedication to the customer! Thanks for yet another fantastic experience....John U

Doris

May 1, 2014

Excellent Service and Stewart Wong does a very nice job of making sure that I am taken care of - great!!I try to mark excellent below and it will not take it

Paul

Apr 30, 2014

Educated to let us make the decision vs. pressure sales. Everyone treated us with class and professionalism. We were impressed with the knowledge each one had in their specific area of expertise. Ali did fantastic in familiarizing us with the vehicle and allowed hands on learning which helps. We got the feeling all were interested in our Lexus experience which doesn't just end with the sale.

Bruce

Apr 30, 2014

"FULL-Service," with everything thought of and included for the customer's comfort and convenience ... not to mention the state-of-the-art facilities for vehicle maintenance and repairs.

James

Apr 29, 2014

Stewart did a great job for me. He made sure everything that was need was done timely and was very attentive to any needs I may have had.

Daniel

Apr 28, 2014

Jamie was excellent. Made the deal happen and was extremely happy with the vehicle. Friendly, went out of his way to make it happen.

Jill

Apr 26, 2014

Andy, our sales representative was wonderful. My son and I were greeted promptly at the door by Andy in a professional, yet personable manner. My son had emailed him regarding a specific car. Andy had the vehicle ready for us to view indoors and then take on a test drive. He explained some features on the car and we discussed my personal needs in a vehicle. We appreciated his assistance, no pressure, and honestly just helping us find the car we needed at the right price. Everything flowed very smoothly and we did not have to spend hours or days finding what we needed. I am extremely pleased with Bergstrom and the service we received. I will most definitely recommend this dealership to friends and acquaintances. Congratulations for listening to your customers, treating them with respect and kindness, and making the purchase of a vehicle a pleasant one.

Jim

Apr 25, 2014

Jeremy, the service rep was very helpful from the time I drove in till the moment I left. He noticed that our auto was missing the logo badge on the front of car and helped with explaining the Bluetooth option for me.

Shelley

Apr 24, 2014

Joe was an excellent salesman, very interested in our family and interests and very helpful in vehicle questions and choices etc. Matthew was also very interested in our family and did a great job explaining the details on my car loan and car details. Ally (I am soo sorry I am not sure I have her name correct, I was soo excited about the car) she was the gal who explained everything about my vehicle and she was very knowledgeable and helpful. She explained everything and helped me setup my phone as blue tooth which was very helpful as well. Your team at Bergstrom is very enjoyable to work with which is what brought me back for another Lexus. I was not pressured or bothered when I was there and the experience getting me into another Lexus was just great! Thank you for being such a great company!!! I look forward to many more purchases in years to come from Lexus. I just love the RX350 as much as I did my RX300, I almost cried when I was ready to drop off my RX300 but once I got into the RX350 I smiled and am still smiling, in fact I smile every day I get in to drive to work and wherever I need to go! My parents also love my new Lexus and maybe over soon to try one out for themselves. Its roomy yet not too big and the visibility is superb, the ride is smooth and well my brother is very tall as Joe experienced when he was there to test drive with me last saturday and he fits so comfortably in this vehicle. Definatly a 5 star review from me and my family!

Margaret

Apr 23, 2014

From the very start of my purchase of my car I felt very comfortable and at ease. Everyone was very enjoyable to work with.

Stephen

Apr 22, 2014

I enjoyed the overall experience of purchasing a new vehicle from Bergstrom for a variety of reasons, including the personal help Joe Braun afforded me, to the brief but extremely curtious support provided by Rick Bergstrom.

Betsy

Apr 19, 2014

Service consultant Stewart Wong is always excellent in keeping me informed on what is going on with my Lexus. The parts were delayed for a few days and Stewart made sure I would not need it or a loaner. he is always very friendly and knowledgeable.

Abby

Apr 16, 2014

Joe was outstanding! He was patient yet understood what I wanted and helped me achieve my goal quickly! He was very knowledgable. I also appreciated the rest of the employees and managers congratulating me and being a part of the purchase.

Jon

Apr 16, 2014

Andy Wankey was a consummate professional in my 2014 Lexis RX 350 purchase. And, Allie England did a great job reviewing the electronic features and systems. The Bergstrom culture of excellence is impressive.

Sue

Apr 15, 2014

On a road trip when head light went out. We were near to dealership and called. Got us in and out in 30 minutes. Very pleasant staff.

Daniel

Apr 15, 2014

The people are great. Bob and Jamie are very nice people who always make you feel welcome. This was our seventh Bergstrom deal and we will be back.

Paul

Apr 15, 2014

You told me what you would be doing and its cost and you performed as you told me you would. Much appreciated.

Kenneth

Apr 9, 2014

I am an out of town buyer and you guys communicated better than anyone. I actually negotiated on my buy and trade during an all day business mtg using email via my Iphone and a couple of calls during breaks. Everyone else pretends to use the internet to sell cars... you guys do and it made this a very efficient process.

Ryan

Apr 9, 2014

Everything!! From the moment I pulled into the service drive to the final paying of my bill. Tony was great to work with and the dealership is one of the nicest facilities I have ever been to. This was my 1st visit, as I live pretty far away, and I usually service my car at Lexus northshore but moving forward Bergstrom will be my dealer.

Carroll

Apr 8, 2014

Tim Teebo was very knowledgeable and explained what would be done to my car in terms that I could understand. It was also completed in the time he said it would be.

Max

Apr 8, 2014

Staff is always very courteous and do an excellent job explaining repairs and keeping me informed of what needs to be done. Really like getting my car back all washed and dried. Facilities and waiting area are outstanding.

Nathan

Apr 8, 2014

Kresten the service writer for Land Rover is very professional and yet friendly we feel she had my interest in providing good service at realistic prices. I always say service sells cars for a dealership and she is one of your best sales persons.

Miranda

Apr 6, 2014

Everything was so amazing and everyone made the experience simple and stress free. Thank you!!

James

Apr 4, 2014

Very professional and friendly. Sales lady Genevieve did her jobboth to her employer and to us, the buyers. Her boss also was accommodating when I asked for the "best price" and we were close to purchase and did indeed purchase with the gap closed quickly.

Thomas

Apr 4, 2014

Working with Jamie from 1400 miles away was a pleasure. He took care of everything he said he would and made it a pleasure to work with him.

Jamison

Apr 2, 2014

Kirstin is a joy to deal with. It's a great place to go for service, I take all my vehicles here, not just the Jag

Bruce

Apr 2, 2014

Good communications while waiting. Comfortable lounge to relax in. Amenities for guests that help you feel at home. And of course service department doing a great job.

Shannon

Apr 1, 2014

Andy my salesman and the general manager were very friendly and helpful. The pick up process was very smooth and fast.

Danielle

Mar 31, 2014

The conversation about what was needed, both beforehand and after service was complete, was straight forward. Suggestions on what I could do but without the annoying hard sell. Much appreciated.

Audrey

Mar 28, 2014

The Sales Manager made me feel that I was important. And I am sure that she way busier than needing to help me! Loved that I could ask for a female sales person and have more than one available to assist me. Thank you so much for a wonderful connection and feeling very much at home while my car was being serviced.

Emily

Mar 27, 2014

I came in for an oil change and was treated like I spent thousands of dollars. Stewart made sure I was comfortable and explained all the numbers on my receipt. I love that he washed my car including the door jams plus vacuumed the inside. I will definitely come back every time my car needs anything.

Jamie

Mar 26, 2014

Appreciated the effort put into educating us on the features of the car. Within a week you had us in a new vehicle that I love. Professional and courteous staff.

Michael

Mar 25, 2014

Stewart Wong is the absolute best in customer service. He is the primary reason I own 2 Lexus. His attention to detail and to my wife's and my needs is most appreciative.

Nikki

Mar 25, 2014

Always a great experience. Stuart is very helpful and letsme know when I need something done and he makes sure that I'm happy with the service. He's a "keeper". Thank you.Nikki Rust

Lynn

Mar 24, 2014

We were treated very well by all employees of Bergstrom and our time spent there was enjoyable. We feel we got a very good deal and the car was super clean and the process was very painless.

Patricia

Mar 23, 2014

The staff did everything possible to make me comfortable while I waited. My car was washed and wiped dry when I got it back.

Thomas

Mar 22, 2014

Excellent service overall. My Cayman needed a new battery and tires. Due to the severe cold and snow, I was not able to drive my car home. However, your dealership was willing to store my car, in doors, for almost 2 months so I didn't have to have it towed home. Very happy with the service your provides. Your service person was excellent all around.

Rita

Mar 19, 2014

The issues were clearly explained. The drive and pick up to the mall was a nice surprise. The directions were sent via e-mail and I had not problems find Bergstrom.

Douglas

Mar 13, 2014

You got our car in and fixed right away . Tony Tebow did a great job in keeping us informed and documenting what was wrong and what caused it.

Nick

Mar 12, 2014

I have purchased many cars over my life. I rank this transaction as the best ever. Shane Hecker was excellent each step of the way. His enthusiasm for the Maserati I purchased was infectious and we had a great bonding experience during the entire process. I am very happy that Shane is at the dealership. He deserves a big raise in pay.

Edward

Mar 12, 2014

Jeremy is an exceptional service advisor. He is attentive and follows up as promised. Without him, my ratings would not be so positive.

Brian

Mar 11, 2014

Primary purpoe of visit was the brand of car that is not widely availble. Had nice experience of explaing features of car.

Peter

Mar 11, 2014

The people. Andy, the mechanic, noticed Boy Scout material on the seat of the car and made a point to come over and talk with me. Very nice, very professional.

Suzanne

Mar 6, 2014

Each and every one of your sales associates went over and above to make sure we purchased the right vehicle for our needs. I have recommended our friend to contact Jamie assist him in locating a specific vehicle he is looking for

Dawn

Mar 5, 2014

I love how everyone is so friendly. The sales staff, service, parts & receptionists make you feel very comfortable and special.

Amy

Mar 5, 2014

I always enjoy working with Genevieve Riehl as she provides excellent customer service and was responsive to all my questions. Also, she found the exact car I wanted and had it shipped to Bergstrom Lexus. It was a fun experience from the test drives to the day I picked up my car, which had a bow :)

Amy

Mar 4, 2014

I always enjoy working with Genevieve Riehl as she provides excellent customer service and was responsive to all my questions. Also, she found the exact car I wanted and had it shipped to Bergstrom Lexus. It was a fun experience from the test drives to the day I picked up my car, which had a bow :)

Paul

Mar 4, 2014

Friendly and proactive staff---warm and courteous throughout the process--staff was very knowledgeable and fair throughout the entire process. Best new car buying experience we have ever enjoyed.

Lori

Feb 25, 2014

Stewart always takes great care of me and my car!!! He provides outstanding customer service. He follows through, explains what is going on, makes sure I have everything I need when I am there or if I am using a car during a service--and always with a smile.

John

Feb 24, 2014

Stuart Wong does a superb job--service "above and beyond." He is a central reason I drive 30 miles for routine service.I know I will always be treated with the best customer service around.

James

Feb 22, 2014

very friendly and helpful staff. Customer waiting area very clean and well stocked with drinks and snacks. I always feel like someone special when I visit your dealership and I believe that my Lexus is receiving the best care possible! Thank you.

Shirley

Feb 20, 2014

When it was apparent it was going to take many hours I was offered a loaner car and was told due to bad weather I could come back the next day!! The loaner car was awesome cool!

Sally

Feb 16, 2014

Excellent dealership that goes out of their way to exceed your expectations. They offer free pick up and delivery of your vehicle for service, even in Green Bay. Very convenient and friendly staff, especially the service managers.

Brad

Feb 13, 2014

Clearly explained everything that was happening and where the charges were coming from. Great waiting area where I can actually get some work done, so the visit was not just down time.Extremely happy, enthusiastic and energetic staff. Makes me think that I want to work there.

Lynn

Feb 8, 2014

always love the car wash and being able to get a ride to and from work; everyone is very pleasant and professional

Timothy

Feb 2, 2014

Kirstin is very helpful and goes out of her way to make sure I have a great service experience. She always makes sure the type of loaner car is exactly what I need.

Richard

Feb 1, 2014

Stewart was very attentive and clearly explained the problem and the solution. Also liked that our salty vehicle was washed and dried (as were the floor mats ).

Roxanne

Feb 1, 2014

The level of customer service in your service center is second to none. Stewart Wong is one of the greatest people I have ever met. We have had the opportunity to work with Stewart for every service appointment on our Lexus RX330. When I think customer service I think Stewart! Normally I dread the process of having a vehicle serviced; our experience and satisfaction level from Stewart and your services center is almost unbelievable when I share my experience with other folks.

Adam

Jan 29, 2014

Our sales person Genevieve was great to work with. Made the car buying experience enjoyable for a change. We will absolutely come back to this dealer for our next vehicle.

Susan

Jan 27, 2014

Follow up with work done, making sure all is in order. After I had had a windshield fluid pump replaced, I had some leakage on the ground and thought I had a problem again with the windshield fluid reservoir system. Jeremy at Bergstrom Volvo willingly agreed to take a look. Happily, the leakage was only fluid being channeled to the ground after it had washed the windshield. Bergstrom did check things out for me, and even washed my car (all was not lost on the visit - I had an oil change done at the same time!) I find that Jeremy is easy to talk to, professional in dealing with customers, and willing to stand behind the service department's work.

James

Jan 21, 2014

I called kind-of at the last minute AND Peter was still able to work me into the schedule. The work was completed very promptly & to our satisfaction.

Matt

Jan 20, 2014

Stewart always treats us great and the loaner is always handy if we need to run errands while waiting. Customer is always treated well. I enjoy going for a oil change.

Valerie

Jan 16, 2014

Stewart was very courteous, the work was finished in less time than expected and my car was clean when I left. Thank you for the wonderful service!

Kim

Jan 12, 2014

The minute I step out of my vehicle, someone is there to greet me and let me know what's next. They constantly keep me updated on time, etc. I get a full explanation of what they did and what's upcoming for my vehicle.

Judy

Jan 8, 2014

I am always impressed with the "homey" feeling. Everyone treats you like family and seems genuinely concerned that all is going the way I had wanted it to. Tony, Stew, and Peter are like members of my family. They always ask about my family and are sincere. The atmosphere is pleasant, friendly, clean, and very welcoming. I have recommended your store to my friends even tho I live in Stevens Point.

Tou

Jan 6, 2014

I was told exactly what will happen to my vehicle and progress of the service. The hospitality was also very nice and the accommodations are well received.

Jane

Dec 29, 2013

Stewart is just an absolute pleasure to work with! He is consistently focused on me as a customer, and works to make sure everything I have asked about it is being taken care of. Even small requests were treated with the utmost care. He goes above and beyond to make me feel I am a valued guest. I wish every business had someone like Stewart working for them. He is one of the reasons I keep going back to Bergstrom Lexus.

Carla

Dec 28, 2013

Working with Stewart Wong. He is very helpful to both me and my daughter whose car was serviced yesterday. He is very good at explaining what was done, and realizes that some women do know about cars. He goes the extra mile for us when we really need it.

Rich

Dec 27, 2013

Very attentive and accommodative customer service. Stewart was great to work with and offered to be of assistance in any way possible. Exceptional service with my first experience at your Lexus dealership!!!

Randal

Dec 21, 2013

Stewart is a huge asset to your organization. His demeanor is always pleasant and professional. His attention to detail, thoroughness and the empathy towards the customer allows what would normally be an unpleasant use of of time to be, frankly a pleasure. I live halfway between Madison and Appleton. With the service and commitment to excellence that I have experienced in Appleton, to date, I have yet to consider going elsewhere. Well done.

Penny

Dec 21, 2013

Stewart Wong was great. Told me want needed to be done my next visit. Friendly,taking the time to talk and show me around. What a great crew! Thank you & Happy Hoildays Will be back.

Linda

Dec 20, 2013

I worked with Stuart Wong and he is so professional and genuinely friendly. He explains things very well and makes me feel very confident about bringing my car there for service! I also loved the Holiday sweaters! It's also very nice that my car always is returned to me with a fresh car wash!

Carol

Dec 20, 2013

Working with Stewart Wong. I purchased my car new from you in 2004, and will admit, that for a period of time, I would not bring my car back there for service, simply due to the person handling service. Thankfully, she is no longer there. Stewart is on top of things and is a pleasure to work with.

Dan

Dec 20, 2013

Stewart Wong is a gem. He always makes us feel welcome and is courteous. His communication skills are wonderful. Also, providing a loaner car and accommodating our schedule.

David

Dec 20, 2013

I drive by 3 other Lexus dealerships on my way to Bergstrom Lexus to deal with Stuart Wong specifically. I have trusted Stuart for the past 7 years on my Lexus GX, and will likely buy another vehicle from this location because of the service after the sale.

Christopher

Dec 18, 2013

Courteous, and thoughtful employees who are willing to work with you and see you through to the end. There is no run-around or being handed-off to other people.

Timothy

Dec 14, 2013

My salesperson listened to what I was looking for and help put me in a vehicle that aligned well with my requirements at the right price.

Kenneth

Dec 14, 2013

Stuart is extremely friendly and helpful when taking our vehicles in for service. He even takes the time to call and let us know when the service is nearly completed and the car is ready for pick up.

Mary

Dec 10, 2013

Stewart Wong is such an asset to your organization! He takes excellent care of us, makes our service interface perfect, anticipates our every need. We feel safe, cared for, in addition to having our car serviced! He makes it a pleasure. Thank you.

Katie

Dec 5, 2013

The Bergstrom staff is friendly and the facilities are comfortable and clean. The waiting area has plenty of drinks including soda, coffee and water. Cookies too. There were current, interesting magazines, television and wifi for entertainment. Great experience overall!

Scott

Dec 3, 2013

Friendly and honest. Told about service and expectations up front. No surprises or pressure from staff. Very courteous. Very nice waiting area and repairs completed within the time estimate at the beginning.

Bonnie

Nov 30, 2013

Service rep Stuart is exceptional-the only reason I bring my car back to Bergstrom. He goes above and beyond anyone who has ever helped me. His knowledge of my car makes me know I can ask any question and get a helpful answer.

Raymond

Nov 27, 2013

Stewart Wong, service representative, excellent interpersonal skills. Attentive to the needs of the customer and will go the extra mile to make service happen seamlessly.

James

Nov 25, 2013

We'll it start as soon as we were greeted at the door & it continued as we drove away with our new car.There was NEVER a time when the Staff was not asking about our overall comfort (something to drink, comfortable, etc.).

Ryan

Nov 24, 2013

We arrived just looking to test drive a couple models and explore different options. We test drove a Mitsubishi Outlander Sport that we really liked. It was out of our price range but the sales team worked hard with our budget and trade in to make it happen. Our salesman was nice and the facility was very nice. About two weeks or a lil less after bringing it home is where the issue began. One morning before going to work the car refused to start and I was stranded. The remote start had put the car into security mode and refused to let the car start. I had paid for a complete extensive warranty thankfully so we arranged to have the vehicle picked up and brought back to the Mitsubishi Shop at Bergstrom on Victory Lane. The car was at the shop for nearly two weeks while I was getting around in a loaner. At the two week mark we received word that the correct module had arrived and that the car should be ready the next day. THE BAD PART is that the remote start that was in the car when they sold it to us wasn't compatible. We picked the car up a week ago now and I can't help but feel mixed emotions about buying a car with certain options but then having them taken away. No other options or compensation was offered so here I am with the car we wanted but without a nice part of the selling point in the first place. Not sure what else I could have did but I'm not overly happy with the result.

Ginger

Nov 23, 2013

Bergstrom Lexus provided me with a loaner car (a new GX 350) for the two days that my Lexus was being worked on, and kept me updated as to the progress of the repairs.

Brooke

Nov 21, 2013

Stewart Wong has impeccable customer service skills. I would buy another Lexus just for the excellent customer service. In most companies, this is a lost art.

Sheri

Nov 20, 2013

I appreciated the good communication with Tony, the friendliness of the courier and the great work on my vehicle. I also LOVED the complimentary vacuum, dusting and the car wash. Thank you so much for picking up my car and for the use of a vehicle during the time you were working on my car. This means alot to me with my busy work schedule and certainly will keep me coming back to Bergstrom Lexus!!!

Bruce

Nov 18, 2013

Stewart certainly has the touch when it comes to customer service,If a sales manager position ever become available I'd take a good look at him

John

Nov 18, 2013

I really appreciate the quality customer service that I receive, especially from Stuart Wong. He is a very personable young man and a definite asset to your business.

Thomas

Nov 15, 2013

The service consultant is awesome and why lexus and this dealership has such a reputation. Stewart Wong? I think that is how you spell his name-demonstrates the ideal that lexus is striving for. He should be the model the other employees strive for and other dealerships should pursue.

Clarence

Nov 14, 2013

Mr. Wong is the nicest and most caring service Rep. I have ever met. I have worked with him for more then seven years. Please do not lose him.

Glen

Nov 13, 2013

Mr. Stewart Wong is the most outstanding service consultant I have worked with in 50+ years. He exceeds all expectations, takes the time with each customer to understand needs. He is so kind, polite and professional. He needs to be teaching at Lexus University! Glen Anderson

Robert

Nov 12, 2013

Our experience is always fantastic at your Lexus dealership. Stuart Wong is always the nicest, most polite gentlemen I have ever dealt with at a car dealership. He is a pleasure to deal with always.

Mary

Nov 12, 2013

The Bergstrom Lexus facility has friendly staff that go out of their way to make you comfortable, great service, impeccably clean facility, and WONDERFUL cookies:)

Jerry

Nov 7, 2013

Quick acknowledgement upon arrival. After initial check of vehicle..they went into a complete recommendation of what needed to be done. Provided cost and reasons. We didn't feel obligated to perform these extras, but did elect to do the safety issues...rear brakes, oil flush, serpentine belt replacement. On tire replacement we decided to review our current warranty with another manufacturer and do price comparison...and yes, Lexus said they were price competitive. Time quoted on these repairs were fairly point on. We had their driver take us to the mall. Very nice driver by the way.

Michael

Nov 6, 2013

Stewart is just outstanding. His attention to detail is the best I have ever seen. He knows what he is talking about and as a customer he treats us all as if we were his only client. Never have seen anyone better.

Richard

Nov 4, 2013

Overall experience was one I would strongly recommend and I will return to in the future. From beginning to end the entire staff did an outstanding job.

Jeff

Nov 1, 2013

First class treatment. Service area is very clean. Staff is very friendly. Car is kept indoors after it is repaired. Lives up to luxury dealership. Highly recommended.

Darrell

Oct 31, 2013

friendly,punctual service from a very knowledable person--Stewart Wong,clean comfortable fascilities beautifully displayed new & used cars, always offer us a new convenience car to drive while waiting

Malana

Oct 29, 2013

The service was outstanding. Genevieve, knowing what I was looking for, called me as soon as a car came in that met my parameters. All involved in the sale were great!

Adam

Oct 21, 2013

Called to ask about features of a car on the lot. Salesman told me that one of the feature was not on the car. He proceeded to yell at me and said he knows his BMW's. I told him he was wrong and to stop yelling at me. I told him I am the customer and that is no way to talk to your customer. He said he would look at the car and see if the feature was there. If it was he would owe me a big apology. He looked and saw it did have the feature that he was certain it did not have. He apologized and said he would knock $50 off. I would never buy a car from somewhere that yells at their customers and think they know it all when really they don't. Stay far away from this dealership.

Timothy

Oct 21, 2013

Friendly, courteous, professional. Everyone we met was great. We purchased our last car from Andy and loved it. Now we purchased two more. Plus, Stewart Wong has always done a fantastic job regarding service.

John

Oct 13, 2013

Tech rep. told me why premium fuel is strongly suggested as opposed to sales person who told me it was ok to use regular fuel. It was time to change oil, dash light had come on, even though was led to believe it was not needed until 10,000 miles after I purchased the vehicle.

Patricia

Oct 12, 2013

I enjoy the way they treat me. I always enjoy my visit when I go to get my car done. Stewart Wong is an excellent service consultant.

Diane

Oct 12, 2013

I love working with Stewart. He does a great job of letting me know the cost of everything I have to have done and there are never any "surprises".

Michael

Oct 11, 2013

Service on my vehicle was done in quoted time and Service Rep Steward Wong went out of his way to make sure everything was done to my satisfaction.

Thomas

Oct 4, 2013

Friendly, courtious service from everybody. My time was not wasted the entire team was very effecient. I appreciated the pre arrangement of the sale so that i did not have to wait around the show room for long periods of time.

Robbin

Oct 3, 2013

Stewart was very helpful and took the time to listen to all my concerns. Peter went WAY beyond when I called in last night as I had thought an item in my car was misplaced. As a person that went through Traditions Training as a Cast Member for the Disney Corporation, I have an appreciation for exceeding expectations. The team you have goes well beyond expectations EVERY time. Your attention to ALL the details is noticed.Thank you!

Gerald

Oct 2, 2013

We were so well taken care of by Holden and Rick. They were wonderful and so patient with us. Also Allie who tried her best to help us with navigation, etc.

Robert

Sep 24, 2013

We are completely happy with this dealership. From the minute you walk in you feel comfortable and are treated exceptionally. Every employee is friendly, professional and extremely knowledgeable. Genevieve is one big reason why we keep returning.

Tammy

Sep 20, 2013

Although it was more expensive then the Bergstrom in Neenah, I don't have to come back for 7,000 miles compared to 3,500. The cookies and coffee didn't hurt either.

Donald

Sep 17, 2013

told on my last oil change visit, I had a radiator leak. I wanted an explanation, there were no signs of a leak on mygarage floor. Tony had a picture taken when the replacement was done, it appeared to be a gasket leak between the header and metal radiator

William

Sep 17, 2013

Tony Teebo, the Service Consultant who I worked with was very prompt, courteous, and friendly. The car wash after my service work as very appreciated... nice touch.

Paul

Sep 17, 2013

The service shop was so clean and the coffee is great! Our car is an older model and the mechanic met with me to assure me he would find out what was happening with the car...this was very reassuring to me.

Carol

Sep 16, 2013

My husband said he felt like a "king" and he actually enjoyed sitting and waiting - the cookies were a big hit and my car was so nice and clean.

Jodi

Sep 14, 2013

Friendly and take the time to discuss what was done.Staff knowledgeable enough to answer questions correctly instead of saying fluff to sidestep not knowing the answer.

Susan

Sep 11, 2013

The service dept went out of it's way to diagnose and fix my car's problem the same day. Because I live an hour away, I very much appreciated this "going the extra mile" for us.

Martha

Sep 11, 2013

I was treated to great service from the beginning of the sale until the end. Lane, the salesman, took time to explain the functions of my car so I understood how to operate it well before I drove off the lot. Everything was made easy for me.

Nick

Sep 10, 2013

Kirsten was, as always,cheerful and knowledgeable when I made the appointment for my Cayenne. She is a great asset to Premier. As always, Mike was very thorough in tracking down and fixing an issue with the tire pressure monitoring system. It is very comforting to know that Mike will be attending to my two Porsches for work that needs to be done. Mike is critical to the success of the Porsche franchise at Premier.

Peter

Sep 10, 2013

This dealership has a very nicely appointed waiting area; the entire dealership is clean, bright, and very welcoming; the staff/associates are helpful and attentive to their "guests".

John

Sep 10, 2013

Paul Ellsworth was incredibly helpful and explained everything very well. Never felt rushed or like I was just a number. Professional from the word go.

Straw37

Aug 3, 2013

I liked the low pressure approach from Andy, just relaxed and easy to talk to. When Andy wasn't there Holden and Mike did a wonderful job filling in. It was fun going back and forth with car stories and purchases with Mike. And Matt was a rock star getting the financing I was looking for. Matt also was professional, and explained everything well, with humor from office space. I personally couldn't have asked for more.

Gina Brennan

Jul 25, 2013

This is the second vehicle I have purchased from Bob Simon and I will continue to purchase from him. He is excellent! He knew exactly what I needed and put me in the right car in a matter of minutes. When I purchase from Bob I never have to second guess my choice or if I am getting the best car for my dollars. He is excellent!

Rosemary A

Jul 21, 2013

Stuart is my service manager. He is the BEStT--- he is so professional, attentive, and efficient. His attention and manner make waiting during a service call a pleasure. He is an asset to the Bergstrom company and Lexus family!

BarbT

Jul 13, 2013

One of the most satisfying experiences for a routine service appointment. Even though my Volvo is no longer under warranty and I didn't buy it at Bergstrom, they treated me like a regular local customer. The dealer I bought the car from (in another state) never made me feel like they even cared that I was there. This also says something about Wisconsin, tho. Wisconsin people and businesses and good folks and I'm glad I moved here. Pleasant, personable and professional - that's the staff at Bergstrom Volvo!

Retired Lady Jane

Jul 3, 2013

Everyone was helpful, well dressed, and exhibited the sense of class that I have come to expect from Lexus!

Laurie S

Jul 2, 2013

Everyone was warm and friendly and treated me like royalty.

Neal P.

Jun 30, 2013

Had a great buying experience would go back again but ran out of money!!!!!

Jag F

Jun 26, 2013

The staff was very profesional and pleasant. The were also very knowledgeable and thorough with the explanation of all the features of my new car. What a great experience.

DR.MUNAWER

Jun 26, 2013

I was trying to buy a GL-Class which I found it in cars.com . I spoke with Peter Bebeau to finish this deal trough my friend ( dealer ) so he can help me ship the car to Kuwait . Peter told me that I don't have to pay the tax for the car because Im not gona use it here and what I have to pay is the car price and the dealer fee. I a greed and Im welling to buy it today he call me after he ignored my yesterday email telling me no you have to pay the MD tax for us and we will give MD state this tax !!!!!!!!! I want to tell you that I pent the last 4 weeks talking to many different dealers who are agree that no need to pay the tax cause the car will not be used in the US and it is the buyer issue no the dealers Thanks for your honor treat and deal BERGESTROM.

Dan L

Jun 7, 2013

Treated very well by James Zingsheim, Sales & Leasing Consultant as well as Bob Simon. They were accomodative to my schedule and requests. I believe I got a fair deal on trade in and did not have to negotiate back and forth alot. Dealership amenities and facility is excellent.

Karen

Jun 5, 2013

It was really helpful that the car was delivered to me at work when you were finished with it. Otherwise, it is difficult for me to get to the dealership by 6.

Roy Y

May 31, 2013

Overall, it was excellent. Everyone that participated in the service of my vehicle was top notch. Chris the tech, and Kirstin the service manager are very customer oriented and should be congratulated. Customer lounge is very nice and comfortable. I would have enjoyed staying longer , however, my car was ready to go and had to leave this comfort zone. Chris the tech, came by the lounge and explained all issues with my car revealing his knowledge and acceptable conservative recommendations. Excellent!!!

Brad E

May 26, 2013

The Volvo sales representative, Lane Evans was extremely helpful and accommodating. He and the Bergstrom staff were extremely professional and prompt in their replies to phone calls and questions to emails. Lane had even made arrangements to meet me in person and deliver the car near my workplace in order to accommodate my busy schedule. He and the Bergstrom staff had worked dilligently to make the appropriate calls for all insurance and finance issues so that the information was obtained quickly and accurately. Mr Evans had also advocated on my behalf to obtain all the discounts and deductions available to me so that attractive package could be had. His efforts allowed my Volvo lease to be made locally so that I did not have to spend time searching for a car and traveling to other distant dealerships. Overall I was very pleased with the service that was provided me and would definitely do business with Bergstrom Volvo in the future.

Jim B

May 24, 2013

Service appointment timely, repair done shortly following inspection.

COCO MINI

May 23, 2013

FRIENDLY STAFF WHO RECOGNIZE ME WHEN I WALK IN AND GREET ME. I APPRECIATE THAT EVERYONE IS APPROACHABLE, NOT STUFFY.

Ty

May 21, 2013

I like that the staff members were friendly and understanding. It was our first visit and on a Sat., We came to get my Lexus check up for a recall, without an appointment, and the service man was understanding and nice enough to fill us in a spot even though he told us that he might not have enough maintenance working. The service was quick. It was nice we got our car washed and clean and we got free gas as a common courtesy to apologized for one of the recall. We'll sure come back to get our Lexus maintenance here again. Thank you Lexus dealer!

Jim987

May 21, 2013

Friendly and accomodating and excellent service. Nice for a change compared to so many others!

Terrance & Karen

May 20, 2013

This is the best dealer I have ever worked with in my over 55 yrs of buying vehicles. The folks here particularly, Genevieve,Rick, and Matt, are the most friendlily,helpful, innovative,and a real rarity in the car-dealerships, they were totally honest. They had a problem that they never faced before that they solved in rapid order.What had started out as a joke, they turned into reality in a manner that was great for both factions. And in record time, with a smile though it all.A big hats off to the Bergstrom Lexus of Appleton. My wife and I are completely awed with this dealership. They will be our future one stop from this deal forward.

2bcookn

May 19, 2013

Not usually the guy that gives the highest rating every time, but Bergstrom Lexus is the best dealership with which I've ever done business. Attention to details, friendliness and overall good service earned this rating.

Vicki M "Proud Lexus Owner"

May 16, 2013

It is always a pleasure to get my car serviced at Bergstrom. From the moment I pull into the garage until I'm ready to leave and they open my door for me to step into a clean car, everyone is polite and helpful. The lounge is comfortable and convenient for conducting business while I wait. Thanks for the fresh cookies and coffee! It's just icing on the cake!

Lynn G

May 10, 2013

This dealership was very interested in helping me. They went above and beyond my expectations. After calling several dealerships, I spoke to Lane who helped me understand the trade in I was about to make. Two days later I was at the dealership and they were making it happen! I already sent one referral who purchased a vehicle too! Thank you to all!

Subaru WRX

Jul 7, 2012

I used to work in "corporate America" & get the "X plan" from Ford and all the other dealerships so I never had to negotiate a price for a car before. This dealership made me feel like I was still an "X-plan" member and was able to work out a GREAT deal for me. Great experience! Great Service! Great dealership!

BMW LVR

Mar 19, 2012

Got a very nice vehicle (BMW X3) for a decent price and got a great trade in, at least great in the sense that it was 40% higher than two other dealers. Nice facility, nice consultants, no "push". Everything was up front.

minihacker

Jan 23, 2012

nice facilities and awesome selection of vehicles but they have the big dealership mentality where they dont need your business they appreciate it but dont need it

DNTLVET

Dec 31, 2011

A very well managed dealership that serves the community well.

GoddrivesanM3

Nov 22, 2011

Jeffrey Leary and the people at Bergstrom Enterprise helped make my first BMW purchase a positive experience. I received prompt responses and a fair price for a world-class, gently-used car. I must also recommend AAA Logistics USA who got the car to me in one day. Call these guys: Jeff Leary 800-630-1214 Daniel Enzer of AAA Logistics 561-255-4652

Timer

Nov 7, 2011

This dealership was a pleasure too work with I left the dealership very happy and felt a very good deal was made. Personal very nice and helpful. A very good place too do buisness.