Used Cars Sales Needs Work
Used car salesmen was great. His manager not so much. Soon as he got involved, the deal went south. Manager's customer service is one the worst I have dealt with. Bull headed with everything we said. Will not be doing business with Bergstrom.
We looked for hours at cars and had a salesman named Jonathan. He was great and not pushy at all. He wanted us to find something we could afford yet were comfortable to drive. He was extremely patient with us as it took us a while to decide. The only issue we had was with the lady, Maria, that we signed our papers with. She disrespected our decisions on what to take and what not to add in our deal. She over pushed products to a point where we almost walked out the door without the car.
i brought my 2015 nissan versa in for the vip program to be checked over i am very happy with the service i got the staff was very knowledgable they gave my car a clean bill of health with exhuberance which made a worried person become more at ease knowing that it felt the same way as it was when i drove it off the lot the first time thank you guys uwere awesome and so professionally respective. i hope you offer that program again it is nice to know you actually take the time to care for each client confidentially kudos you are awesome and i will be back
i purchased my 2015 versa from Bergstrom Nissan here in Oshkosh the sales people were very Knowledgable. they made sure i understood everything before i drove off the lot i would definitely Recomend them to any one looking for a car both new or used special thanks to steven kokkinidis for his professional attitude and going the extra mile to make sure the choice i made was the one i really wanted i am very happy with my selection. And am very happy he made everything possible for me to purchase the car thanks again Steven you are number 1 in my book
Great customer service from Zach!
Made several trips to Oshkosh to look at the Highlanders. Zach in sales was extremely accommodating and helpful with our questions and test drives. His follow-up is first-rate. Although we did not purchase a vehicle, we will certainly look for Zach to help us in the future.
Awesome service and great cookies!
It is always a pleasure walking into a Bergstrom dealership, everyone is friendly and very professional. The process is smooth and I couldn't be happier with my new vehicle!
Great People to Work With
Gail is very pleasant to work with and knowledgeable about the vehicle we purchased. Jack was quite helpful and responsive in the paperwork process. We would enjoy working with them again and would recommend them to friends.
My first visit to Bergstrom, 2013 Toyota Tacoma. Kevin, my service counselor, went above and beyond in making the Bergstrom Experience a delight. I was greeted, informed, listened to, and introduced to the Bergstrom facility. Kevin made me feel welcome, comfortable, and taken care of....Kudos to him and Bergstrom!
Steve greeted me as I drove in for service. He was very professional and friendly. He came and told me that my car would be ready soon and walked me to my car before saying goodby. I also enjoyed reading while waiting in your very nice lounge area enjoying coffee and cookies.
Eric Moore was very informative and courtious. The work on my CRV was completed before the time given and my vehicle was cleaner than when I dropped it off!
Great service, clean facility
Scott used car manager, Joe our salesmen and others were very informative and did a great job with helping in purchasing the car and with the problems we encountered after the purchase of the first vehicle.
Fast and friendly service
Fast and friendly service even though it was late in the day. Tasty cookies and coffee. It was easy to access the internet.
Tony, who was my contact was excellent to deal with. He has great interpersonal skills and I was treated very well while I was there. Highly recommend him.
Great Service, Great People, Clean facilities
I like the people at Nissan. They are very thoughtful and considerate of people that come to Bergstrom. I have never had a problem with the service department or any other part of Bergstrom.
Answered all questions quickly
All my questions were answered very quickly. A mechanic had to take my car in back to check out a feature that I thought was not working. When he came back he explained to me how the feature worked. It was my mistake!
Patrick was outstanding with listening to my wife. The rest of the staff was very courteous as well and made us feel very welcome.
Very efficient and courteous. Treats were nice too!Enjoyed talking with Joe Flanery, he was very busy but took the time, he always goes out of his way!
Bergstrom always gets a person in and out in a very quick time. They also have a nice waiting room that helps to make the time you wait a little nicer. Bergstrom does their very best to make the customer feel like they are very important to them. That is something you just don't find very often any more.
They were courteous and professional. I also bought my RAV4 there and didn't feel pressured to buy. It was the first time I bought a car without my husband being there. The salesman answered all of my questions.
Great service clean and comfortable waiting area
Fast efficient and thorough. Love the car wash. Enjoy discounts with online coupons. Keep them coming. Tyler always professional. Enjoy working with him. Trust his suggestions.
Efficient service manager who was very friendly and helpful. Scheduling online was great and my appointment was right on time.
great customer service
this was a completely different experience than what I had at my 90,000 mile check up. I was so unhappy I hadn't been back since. This involved hitting a deer, your body shop and then your service department. I was treated extrememly well by everyone I interacted with. Very pleased. After this experience I'm willing to bring my vehicle back to you for service
Great service, wonderful friendly people, clean
Making the appt was effortless, told that Tony was my agent. he met me when I arrived and was very pleasant. Was able to get my Rewards info and walked me to the waiting area.
Informative sales personnel
Eric was very helpful and informative. He seemed genuinely interested in helping us find an exact fit for our needs. He was willing to get any car ready for a test drive that we wanted even if it meant extra work for him.
WRX 90K mile service
Very straight forward, didn't have to pay for the services I didn't need. Service manager respected how much I knew about my vehicle and didn't try to up-sell me unnecessary services.
Excellent Sales Rep Al Athanasiou
The salesman that assisted me with my purchase, Al Athanasiou was absolutely amazing to work with. He was very knowledgeable about the vehicle and kept me apprised of the status of receiving my vehicle. I hope I don't have to purchase another vehicle anytime soon, but if I do I will definitely be coming to talk to Al!!!!
Dustin got me in and out in under an hour, and led me through the next service, which is major, and will incur a significant cost, as a courtesy head's up.
My car gets washed after an oil change and The friendly service. Inside refer coming to oshkosh over Neenah whenever I get the chance.
very nice facility,but u could improve on chairs,.
the service guy, Tony,was very helpful in taking care of my needs for my car. explainedso many options to me
Keeping a 14 year old jeep looking and feeling new
As always, your body shop people dealt with our unusual issue with courtesy and competence. The Nissan service manager with whom we usually work expedited the service initially.
Service experience at Bergstrom Imports
I like the way you get our car in right away even in your express lub . I always enjoy the car was . My wife and I really appreciated the shuttle so we could get some lunch.
I really liked the way our salesman (Turk) was always there to answer questions but at the same time gave us our space to think about and make the best decision for us rather than feeling pressured. He suggested we borrow the vehicle while we went to lunch, I think that opportunity for my wife and I to discuss the decision alone was the main reason we were comfortable making the final decision. The sales manager (Eric) also did a great job and continued to make us feel comfortable and not pressured. We are not the type of people that purchase vehicles often, but I can say with confidence that the next time we are looking to purchase a vehicle Bergstrom will likely be our first stop.
Tony Crossman Service consultant was very helpful and made sure things were handled in a professional and courteous manner. Thank you.
Great service, clean facilities
I liked how upfront the discussion was along with the friendliness. Course, I should mention that the entire facility is very clean and welcoming.
Awesome car buying experience.
Absolutely, hands down Brian Coats was the best salesperson I could have ever dealt with. He was extremely professional yet very personable. He did not use high pressure sales tactics which I appreciated. Answered my many phone messages the same day. Very thorough in explaining the features on the different vehicles I test drove. Looking for a new vehicle is very nerve wracking and he made it a pleasant experience. Kudos to him for having a great sense of humor, that helped! I bought a 2015 Honda CR-V from Bergstrom a week ago and am very happy with the purchase. Matt in the financing department was very helpful in answering all my questions and explained all the forms great. Never thought I would be happy dealing with a dealership and the experience with Brian at Bergstrom in Oshkosh changed all that.
Excellent customer service
Tony helped me and he was professional and courteous from the moment I arrived until the moment I left. He speaks clearly and knowledgeably and made me feel as if he was entirely focused on getting me the best possible service. I also saw how he interacted with an elderly couple. He was so respectful, friendly, and attentive. He is truly an asset to your organization.
Salesperson was very friendly and quite knowledgeable of the vehicles. Turk made every effort to locate the vehicle we were interested in looking at and when it was not there, he was more than helpful to show up other vehicles, one of which we ultimately purchased.
Everything went well. You even supplied an automobile for me to use free of charge. What is there to dislike? The answere is nothing.
Very flexible and accommodating
The team was very eager to do business and very flexible to accommodate my decision making process in order to make the sale. Relatively speaking, I was in and out which is also important to me. I was able to get the car checked out by my own mechanic and drive out with the car in the same day, considering I drove up to Oshkosh from Milwaukee to purchase my vehicle.
Great service, up front and honest.
Dustin in the service dept took the time to explain what was needed to be done. He was very up front on what to expect with the price and I feel he went above what was expected to ensure we got our car back by the end of the day. I found our new service garage. It is a drive from Neenah but well worth it.
Love My Car!
Aaaron my car guru was amazing and made my dream happen! Eric in financing was a huge asset as well, thank you all for a great experience , and my new Scion IQ!!
Express service visit
The people were very friendly, they told me how long it would take and completed the work in exactly the time that was indicated.
Help when I needed it
Prompt excellent service. I did not have an appointment. A light had come on on my way back to Neenah. Thank goodness I was in the area. They took care of it quickly and efficiently. Excellent service. Would definitely recommend Bergstrom.
Great car purchase experience.
Steve Franzen did an excellent job of listening to what type of vehicle I was looking for and presented me with a selection of cars to try out. Purchasing the car was easy and the transaction was seamless. Very professional.
Excellent service as always.
The gentleman at the counter met me as I opened my door inside the service garage. Always nice, friendly & seem to genuinely care about the customer. Told me what they were going to do and approx how long it would take & escorted me to the waiting area. Clean, neat & self serv coffee & cookies. Ally very pleased by the service there.
Great Customer Service
Kevin could tell I was not familiar with your dealership being from California. He explained things very well and showed me the areas for customers while they wait. He even fixed a noise problem with the heat shield after the service was complete! Great experience! Thanks!
Excellent service, Pleasant Atmosphere
I always love taking my car to Bergstrom. The Service Writer and the rest of the team are highly professional & friendly, plus I like the location and the atmosphere.
It was fast, less expensive than we thought, and as always a very clean, thoughtful facility. I always take my Toyota here if my service needs.
Getting a shuttle ride after normal business hours. The service manager went above and beyond to help me out. Thank you!
You honored my coupon for my oil change that I received in the mail right after I had the service done. Means a lot with limited funds, Thank you!
Oil Change and Quote
Everyone was very helpful and answered all my questions. I was there for an oil change, but also needed a quote for some work on my car. They quickly got a quote together and answered any questions I had. They did an awesome job.
Friendly, fast service. Not to mention the free car wash. It was also cost less than where I had been previously servicing my vehicle.
Helpfulness and willingness to answer all of my questions and concerns, especially Eric Jones, and the no pressure "gotta buy today" atmosphere at Bergstrom.
friendly service, satisfied customer
Zack, in the service department was friendly and very helpful. He really went out of his way to make sure we were satisfied with our service.
Well cared for
Your associates were very accommodating. I truly felt like a guest at a spa. My schedule for the day of our visit changed a little, and your associates worked around that.
Quick registration process
Quick registration process. I actually like the suggestion from the service guy to do the 60000 mile check over. Saved me another trip back later. Free loaner car was a bonus.
It was refreshing to be treated as an actual car buyer and not just a woman who forgot to bring a man along to interpret!
When the shuttle driver was unavailble, Katie sent a service guy to get me, allowing me to make a meeting on time. He is a new employee who told me how much he likes working there. He was very courteous and professional. You have a great group of people.
Fantastic service & excellent facility.
The entire staff at this Bergstrom location were very pleasant to work with. Service was fantastic! One of the neatest things was when we went and signed that papers on Memorial Day, Tim Bergstrom came in with a box of dillies from Dairy Queen and handed them out thanking his workers for coming in on a holiday! Awesome!
This was my first experience with Kia Bergstrom and I am completely satisfied! Thank you for making it so smooth!
Quick service. Very clean dealership. Service C onsultant very friendly and helpful. Brought technician out to meet with me and listen to a front driver seat noise we are hearing. Of course no noise when I wanted it to do so. Both still showed concern and stated notation should be made. Great service. Very friendly!!!
Good waiting lounge, clean bathrooms
Good waiting lounge. Cool cars on showroom floor. (Mainly being the STI Impreza) Visits are also done in a timely manner.
You were able to get our car in for service with very short notice for a serious brake problem that developed suddenly. Your staff is very friendly and courteous.
Clean facility and friendly
Everyone was friendly and courtesy from everyone I met. The facility was clean, organized and the service was quick. I was in and out in 45 min, had an oil change and tire rotation done.
Quick and clean service today
Dustin(service department) is as always very nice and professional. The mechanic that came on the test drive for my appointment was also nice and helpful in figuring out what I needed to do as well as the female(service department didn't remember her name) was very helpful.
Quickly identified the issue with my wheel and were able to repair it right then. They even let me sit in an office space and listen to a webinar that was scheduled to meet during my wait time.
Tyler Schuppe took the time to make sure I got all the information I needed, not just what I asked about, but everything I needed, to make an informed decision on the repairs to my Toyota Sienna. Very thorough and accommodating.
everyone is competant and friendly. The service is great. The wait area is clean and the coffee is good too. Very satisfied with my service.
Friendly, wide awake service writer at 7:20AM
On time service, exactly as told to me. Outstanding young man who managed and wrote up what my car needed, and it was exactly what I found one day earlier and was going to raise the subject of changing the trans fluid, and radiator flush and new fluid . Let him know, job well done.
Great overall experience
Great service by Turk. Responded to my questions quickly and throughly Easy purchase experience and super briefing. I would highly recommend Bergstrom
Great service with friendly staff!
Very friendly staff and they always get me in quickly on short notice. Quality of repairs is always top notch!
Katie Cross was a fabulous rep for the Honda dealership.The work was done as promised and I appreciated the car wash.
The Way Car Buying Shoould Be Done
Dave Dubey, was exceptional in his knowledge of the vehicle. He greeted at the door and ensure the transaction was smooth and we were in and out of the dealership under and hour, 40 minutes of it was spent learning the features of the car. This is how car purchasing should be. Simple and straight forward. It was handled perfectly. Well done by all!
Very helpful salesman, took a lot of time with us and answered all of our questions. We've had maintenance done on our previous vehicle and have always been very pleased.
happy costumers from ,Lomira With.
I like how good & fast they we're &took care of my car , what I didn't like was that the ones I had bought the car from are not there ,I was told that they had moved on . we hope that we can still get just as good service or even better.We like to deal with the same sales Representative whom we have gotten to known.
Joe was helpful in answering my questions and willing to accommodate my schedule and needs. I have always been able to find a reliable vehicle at a fair price here.
Great service, friendly people
Friendly people, friendly service. The people at Bergstrom Honda took time out to explain to me exactly what needed to be done on the car during its service.
The staff was wonderful. Cookies and drinks perfect. My satisfaction was complete when I was not charged for labor because it took longer then expected. Thank you for such wonderful service.
Great service and care
Tim was truly concerned about my experience and that I was taken care of. He made sure that I had transportation and that I was not inconvenienced when I had to leave my car for repairs. There was constant updates. During my last oil change, I took my car to another shop for convenience. What a mistake. I will make sure that I take it to Bergstrom from now on every time!
GREAT SERVICE AND TEAM OVER ALL
Eric our service advisor helped us out tremendously. We were told from call center that it would take 30 min for an oil change in and out including wash. And when we got there, we were told it'll take an hour and half to complete it. We were disappointed and then, Eric and the Honda team had it done less then 30 min. We are super happy of the time we were promise! Thanks again, Honda for making this impossible, to possble!
Excellent service in all areas
Great experience, very happy with my new car! Sean Moua was excellent to work with...friendly, professional and did all he could to find the vehicle I wanted. The finance step was also excellent....Jack, also professional and friendly, explained everything thoroughly and I was finished quickly.
Great customer service
The representative was courteous well informed has an excellent sales major He showed me is concern and absolute devotion to finding the perfect car for me in all he was awesome and i will reccomend him to all possible contacts in the future who are looking to buy a car.
Everyone we worked with was very friendly and knowledgeable. We didn't feel pressured at all. No complaints. Would recommend this dealership.
Friendly sales people. I wanted an certain car and was not pushed into a different one. They worked hard to get the car in the color I wanted.
I was able to drop off my car for service, before the service dept opened. Then pick it up after work. A gentleman was even there at 6:15am to show me where the slot was to place my key in... so, now I will know for next time!
Fourth car from Bergstrom & will not be the last!
I love working with Damone. He was on top of everything and communicated very well throughout the whole process. He is so pleasant to work with and makes the experience very positive. Fourth car our family has bought from him and I am sure will not be our last!
Sales and Service
They bent over backwards to get us into the new car of our choice, from the trade in value of our current vehicle to staying well after they were scheduled to close for the evening.
An excellent experience!
Personnel were straightforward and clear, did what they said they would do, found us the right vehicle, and did not pressure us unduly in any way.
Confidence in service
The service tech has been working there a long time. I have confidence in him. The service advisor is very courteous. They always do a great job!
Great sales staff
Eric Jones helped decide on a Nissan Murano and Suburu Impreza. Very informative to make sure the vehicles worked for our needs. Love Bergstrom!
Great service manager!
Eric in Service was great to work with; very professional and pleasant. Service was completed in a timely manner. The valve caps on my car were missing after having tires installed and Eric went out of his way to deliver the valve caps to my home. Great service!
Nice dealership, good salesperson. Fair deal.
We drove 4 1/2 hours to see a car. Patrick was our salesperson. He was very helpful on the phone prior to our visit. He accurately described the car. We were not disappointed when we came. It was a great car at a good price and we purchased it.
Great service and wonderful sales staff .
I feel like royalty when I enter the store. Everyone so nice . They always make me feel good about myself and answer all my questions.
My sales associate Eric was excellent making my visit a good experience. He was knowledgeable and very helpful. Good sense of humor also made for easy transaction.
Great Service and great personnel.
The PEOPLE and the great service! Tim, the consultant, and every one is just so nice, so helpful, and so accommodating. The service techs that we don't see, I also feel very confident about, knowing they just do everything right.
Great place to do business
The salesperson was very helpful in discussing various options with me and showing me different models that would fit my needs and desires.
Everyone who I dealt with there was very nice and very helpful!! Made me feel very comfortable and took there time to explain things to me!
Everyone I spoke with was professional and easy to talk to. Mike in Service and Jeff the driver were great.
Brought my 2011 Odyssey for an oil change. Eric was able to accommodate us with a loaner as the lady on the phone said the shuttle could take us to Appleton and that was not possible according to Eric. But he took care of us anyway. Always appreciate when they wash and clean the vehicle when done.
New car purchase.
The salesmen ( Brian Coats) listened to my needs & questions. He respect ed my concerns about a prior negative sales experience with Berg Strom in 2002.
Wonderful repair staff
Cordial people,very knowledgeable and helpful. Answered calls promptly. Great treatment, kept me apprised of the steps in the process. I felt they did a very good job on the repairs to my new Subaru.
That this dealership had such a huge variety of vechicles to choose from. We did our research on line and decided we were down to three vechicles to test drive, cause they had them all at one dealership. So we went to Oshkosh to try out all three vechicles and from the freindly salesperson we had said we could even take the vechicle home overnight. So we did and purchased the Honda Pilot SUV the next morning. Staff is very friendly, a clean, relaxing environment and not being pushed to buy a vechicle.
Air bag recall
Couldn't ask for a better experience. Was transferred a little and inter office was a little confusing (Oshkosh/Neenah) but overall great customer service. Amanda at Neenah was excellent!
From the moment we walked in, everyone was pleasant and very helpful.The facility was clean. This is the second best experience we have had getting a vehicle...the first was 2 years when we bought a 2013 CRV. The salesman explained everything very well and handles all our questions to our satisfaction,explained all the new features and called us after we got home to check that everything was going good. The finance gentleman handles all the paperwork and we got done quickly. Thanks Bergstrom for the great work.
Matched lowest quote
They matched lowest price we were quoted. Helpful trying out the cars and determining witch would be best for my needs.
Dustin was very thorough in explaining the tire rotation and helped me by explaining new tire procedure at the dealership. The internet coupon for oil change and tire rotation was a great savings and the car wash was a plus!
Great sales person, excellent sales staff
I bought the vehicle because of the sales person Mark number one, two is because of the building being nice and clean. Also people there were all willing to help and get answers and make this a positive experience.
clean Facilities.. friendly staff
Matt S. talk to me about the car instead of my boyfriend. he made me feel i was welcome and didn't push me aside. You guys stuck by your commercials and I liked that a lot thank you
Honest approached from GM. When I realized I ordered the wrong option, I appreciate how they fixed it....and to my surprise, the cost actually went down. Nice to see honest car dealership. That goes a long way......
Gail was friendly and knowledgeable. She wasn't too pushy, she let the vehicle sell itself by allowing me to drive 3 different vehicles in the same day. It was easier to compare differences.
on line purchase went smoothly
Prompt answers to any inquiries excellent sales communication. all done over the phone and on line. Delivery to my door with time spent to review the cars features.
Treated like a queen
I was greeted promptly and after discussing the procedure, was shown to the waiting room. Every one was so friendly, and it didn't take too long for the oil change.
I thought the staff was great. will recommend bergstrom to our friends and family. I was very pleased with the overall buying experience.
Great Salesperson!! Amazing Finance Manager!
My Salesperson was Fabulous. I worked with Pat Moschea and he made the process smooth and very enjoyable. I would refer any friends or family to your dealership and Pat anytime
The sales person (Will) and the finance person (Jack) were very knowledgeable and customer friendly. The vehicle was excellently prepped for the time of pick up.
I didn't feel forced to buy a car. It legitimately felt like the staff was looking out for me and wanted me to get the best possible offer.
Friendly, ready to do business, took care of me
They were timely and delivered the vehicle for me. Not only did they take care of the body work, but I got in and it looked like I had brand new floor mats and carpet. They went the 2nd mile to make sure my wife and I were taken care of. Kevin, Dave and the body shop team went above and beyond!
Great customer service
Great customer service from start to finish. I live in Appleton, but drive to Oshkosh specifically for service on my Pilot. Complimentary car wash is great too.
The work was done in a short period of time and I was able to wait for the work to be done.
Willing to listen and find the car to fit my needs
Matt Schmall was knowledgeable, helpful and saved the sale when problems came up. I was ready to go elsewhere, Matt saved the day for your dealership.
Good effecient service
I did not have to wait to be taken care of. Every thing was explained in language I could understand
Great buying experience
Jeremy the sale associate was fantastic. He went out of his was to make us welcome. He had great knowledge of the Murano.
Everything was awesome!
It was very friendly and informative. It was a no pressure situation and all of our questions were answered. They helped us find the perfect vehicle for us.
We have bought two cars at Bergstrom Toyota. Fred was very helpful (but not pushy) in finding us what we wanted both times. They gave us a fair trade-in value for our cars as well. The process was painless. We will be back.
Outstanding customer service!! I had left my daughter's car seat in the courtesy shuttle. Eric Moore, service advisor, offered to drop it off at my home in Appleton that evening. He went above and beyond, exemplifying truly excellent customer service. I cannot tell you how impressed I was by this. Even though Gustman is closer to my home, I will choose Bergstrom for the great service! Thank you again, Eric!!
Great service, friendly knowledgeable sales staff
Gail Dix was knowledgeable about the vehicle when I test drove it and took me on a test drive route that showed how the car performed under adverse road conditions instead of trying to find the smoothest and best road surface to drive on.
The salesman, Matt, was attentive to what I wanted in a car, the other employees were always very friendly when I was in the building and everyone I interacted with had great customer service.
1. Friendly, engaging, attentive, and expeditious service advisor. 2. There were still cookies available. 3. The television wasn't blaring throughout the waiting area.
Love having my car serviced at Bergstroms.
I was an hour early for my appointment and my car was services right away. Included in their service is fresh cookies, large selection of beverages, and popcorn too. And lets not forget my assigned personal representative Dustin, he is so nice and easy on the eyes too.
The service mgr was very professional and friendly. What I really LOVED was that my SUV was so dirty when I brought it in and they washed it for me. It is a little thing but it means alot. I just hadn't had time to run it through the car wash!Plus, fresh cookies and coffee while I wait. Really couldn't ask for more.
Al, the sales person went out of his way to make sure that I was comfortable and had all questions thoroughly answered. By the time I left with my new car I was very comfortable with it and loved it! Al was great.....he has called twice to check on everything. He is an excellent ambassador for Bergstroms!
Al Athanasiou was amazing. He went above and beyond what was expected!!! We have had great service at Bergstrom Honda and Nissan every time we go!!
Great Service and Staff
You treat your customers awesome!!! They gave me a free oil change because they felt it took to long! What a neat thing to do, but not necessary. We have been extremely satisfied with everything and everyone at Bergstrom!
From the time I pulled up to the service door, until I drove out, I was treated like an honored guest. I was greeted immediately at my car, shown where to wait, given an estimate of the time, and provided with treats.
Very helpful and friendly. Didnt feel pressured and after I purchased a car for myself AND my daughter...the salesman (Turk), filled both cars up with gas, washed, vaccumed, abd made sure air in tires were good. Very nice touch! Very pleased with my experience and my daughter and I both love our new vehicles.
My Lexus RX350 rocks
My salesman Brian C made my car buying experience very enjoyable. I stumbled on my Lexus from a friend at another Bergstrom lot, Brian made the arrangements to bring it to his lot so we haggle on a price. I've bought several new Hondas in Milwaukee, but knowing Brian personally he made my first Bergstrom buying experience very painless. I will be back at Bergstrom in the future.
Very satisfied !
Dave in the body shop ensured I was in and out very quickly. I was also very happy when I got my car back- it had been vacuumed and smelled great. Everyone did a great job of exceeding my expectations. The body work looks great.
Great job by everyone.
All the folks were clearly aware of and practiced the Bergstrom approach to making guests feel at home. I'll be back.
Incredible experience and service
On a vacation with the family, I had a maintenance issue and we just made it to the dealership. It was after hours and the service department was closed. Kevin and Luke set us up with a loaner and we left the minivan in their care. It was fixed by 10:30 the next day with no charge for any of this outstanding service. Incredible. Thank you again for all that you did.
Phenomenal Customer Service
Eric Moore was FANTASTIC! He kept me up-to-date with what was happening with our van and explained what was wrong and what was being done to rectify the problem. Communication was excellent and Eric's professionalism was top-notch.
Courteous, fast service. Great space to relax while auto work was being done. I recommend Bergstrom Subaru service Dept. and service representatives.
Service at Bergstrom Subaru
Dustin (service manager) was very accommodating, and gave me the best possible price for the repairs. We dropped off my Forester and picked it up the next day.
As always, your staff is accommodating. I came in without an appointment but still received immediate and outstanding service. You were unable to make repairs that day so provided a car for me to use.
I liked that Mr. Smith was patient with me and answered all my questions in layman's terms . He was very knowledgeable with my Murano.
Buying a used car
Everyone seemed to go out of their way to work with us. We felt very welcomed and they even stayed open past the time allotted to make sure we were happy with everything. I would come back and buy another car there.
Great service! Great people! Great deals!
Loved Terry! Right from the start she helped us figure out a way to realize that we could afford the CRV. Originally we wanted the tech package but she mentioned that if all we wanted was heated seats there was a way to include those for less money! That is what sold us. Previously at another place we were told it would be $400 a month to lease! We left there and ended up at Honda. We deciding we didn't need them anyway!! She is very knowledgeable, honest and is a great asset to Bergstrom. She made us feel comfortable and also let us know she would do everything she could to help us find an affordable vehicle. We appreciated that she wasn't pushy and understood our position on all points. She made us aware that she wanted us to be happy and satisfied with our final decision. She did everything right in our opinion. Everyone there worked hard to help us reach the internet price we had been sent from a different dealer as well. Thank everyone for us for working so hard to make us happy customers...Next time we would love some butterscotch hard candies...HaHa! JK Great cookies and coffee!!
Everyone was very personable and attentive. The work was done in less time than scheduled for, which was great, because I was in the waiting for that allotted time. The lounge is very comfortable and the kids area had many nice choices for my daughter to keep her entertained. We also love the fresh cookies and choices of beverages!
Tony greeted me when I arrived. Since he was with another guest he invited me to wait in the lounge area. He touched base with me in less than 5 minutes. He gave me an estimated time of 12:00 for when my car would be finished. It was actually done about 20 minutes earlier than that.
Will find the perfect vehicle for you
No pressure sales but very anxious to help. I am a no-nonsense buyer and will not give my by business to just any dealer. They impressed me so much, I changed my plans and bought a second vehicle.
Great service - Professional - Fast- Courteous
My car was serviced immediately when I dropped the car off and I was called as soon as it was ready which was only an hour at most. Tim was very courteous and couldn't have been more helpful. I talked to Jason regarding the new Rogues and he took time to answer all my questions. Everyone was very professional.
2012 Honda Civic
Terry Moe did a great job following up with us. We test drove the Honda Civic and the dealer didn't have the title yet. She called us daily with a status on the title arrival so we could purchase it. She gave us good customer service
Great service, clean facilities and polite people.
The people I talked to were very polite & friendly. They were busy and Dave the Subaru Service Manager immediately took care of me. Very efficient.
Bergstrom Honda is Great
I felt like I was being given special treatment. There was a lot of attention to me and what my car needed throughout the service. Everything was done quickly and with no hassle. The online scheduling works great.
It was a pleasure working with Jeremy! It was the smoothest car purchase I have ever experienced The customer service was excellent
Bergstrom Oshkosh was a pleasure to work with. Jeremy was extremely professional and went the extra mile for excellent customer service.
Best place to get your Nissan serviced
Everything is PERFECT at Nissan Bergstrom service. Tim greets me and makes sure we are doing all the right work. When they found a hugh nail in my tire, he took care of it and notified me. How nice to not worry that Tim and his mechanics will be there for me.
Repairs were diagnosed and completed correctly. Very much appreciated. In addition, we are most impressed with the service on our immediate return for a sensor lit on dash. When told we need to do our school pick up, people literally ran while working on the car. That demonstrated company standards with actions-speaking volumes above their usual polite words. Very much appreciated.
Very Disappointed. Literally... A Waste Of Time.
To start off when we tried calling the 1-877 # to inquire about a used car we seen on their website; it takes at least 3 tries to get through. Finally we talked to "Ma" and inquired about a car that was listed as "Coming Soon". She had to talk to her "Inventory Manager" and would call us back. She called us back to let us know that this car just came in and they still had to look it over and get the details on it yet. She said she would call us back within the next day or two. A week passed and we never heard back from her. Later we seen the car and it's info. listed so we decided to make the 2 hour drive to go see it but first we called to make sure it was still available. Again, after 3 tries of getting through w/ the 1-877 #, we talked to "Je" who put us on hold to check w/ her "Inventory Manager". "Je" returned to tell us that they had a big sale going and they were really busy but the car was still available and that we should call her when we got there. We said we were leaving now and would be there in 2 hours. (This was Wednesday, March 18th.) We got there 3:00 and called "Je". She told us that she would have "Jo" meet us in the parking lot. Salesmen walked by us for 25 minutes and no one stopped to ask if we needed help. While standing out in the parking lot we seen 1 car drive through during their "busy sale time". "Jo" never showed up so we went into the building to see if we could find someone to help us find "Jo". As we walked in the building we notice salesman everywhere but not a single customer. Some salesmen were busy visiting in groups, while others were busy eating the complimentary popcorn and cookies. One salesman told us to have a seat while he looked for "Jo". After we sat there for 15 min. a different salesman came to us to tell us "Jo" was not there today; he had the day off. We then explained to this salesman that we were here to see this particular car. He told us that car sold days ago and someone else had stopped earlier that day to see that car also but they no longer had it. We then expressed our frustration because we had just drove 2 hours and even called before we left to make sure it was here. (Remember....they even checked with the "Inventory Manager") He offered us different vehicles but we politely declined because we were looking for this specific model. His reply was "Sorry....would you like a cookie?" Then to top it all off....after our 2 hour drive home. We walk in the door only to find a message on our answering machine. It was "Ma" getting back to us with the details on that car we were inquiring about.... During our ride home I tried calling the 1-877# to express my disappointment of this whole situation......you guessed it I couldn't get through. So, I decided this would be the best way to let them know about our experience with Bergstrom Imports of Oshkosh. Suggestions for Bergstrom Imports of Oshkosh on Washburn Street: 1.) Don't list a vehicle until it has been looked over and you have all the details on it. 2.) Check into your 1-877 used car line...it is not working properly. 3.) Improve your "Inventory Manager" system...it is not working properly. 4.) Enforce Superior Customer Service, it should be #1.
Legacy Drives like a dream.
Gail Dix was very informative A great help with setting up all the horns and whistles on the new Legacy
Impressed with salesperson
Damone was AWESOME! He was recommended by my husbands friend who works at your Victory Lane location for those wanting To buy Subaru. He had a passion for the brand and I felt he cared. He wasn't high pressure.
Always friendy and perfectly professional service. Love getting a car wash too. I get the same level of service with every visit.
excellent service and nice facilities
people gave the time we needed with good explanations and time with the new car showing the various systems. If there was a question about a point, someone else was consulted.
Tim & Tony are excellent employees in the service department. Somehow my vehicle got pushed back in the service line up, but I had time to wait and was given a complimentary oil change and batteries for key fobs. Was certainly not expecting that and was very pleasantly surprised. Bergstrom in Oshkosh is a very pleasant facility and exceptional staff!
friendly employees, clean, great service
I did business with Mark Bielfuss last year in the purchase of a Highlander. I was so pleased that when I was looking for a Lexus I immediately called Mark and he found exactly what I wanted. Love the car and doing business with Bergstrom.
A GREAT Business
Excellent service, excellent staff to work on and service my vehicle. Very friendly and inviting waiting area. Prompt attention by all associates. Bergstrom Honda has my highest regard . Thank you everyone.
Why Would You Go Anywhere Else?
We love working with Kevin Cunningham. This was the 9th car our family bought from him! He is really good at what he does; he works to find what we're looking for, knows just what we need and want, and has a great personality that is just enjoyable to work with. Everyone there who we've dealt with, from phone reception to service has been outstanding. Hope I never have to buy a car anywhere else!
Wil was not pushy at all but persistent and was very helpful. He let me take my time with my decision but was sure to keep me updated with the intake of CRV's.
I liked the great customer service and hospitality. They treat customers right at home with refreshments and entertainment. They have certified mechanics that knows what he is doing on your car.
Atmosphere very inviting.
Al my sales rep never made feel like I had no chance getting a new car . Worked at what I wanted in a new car.
Excellent purchase experience
Matt was extremely professional with all levels of our purchase.Matt took care of every detail. Steve and I could not be happier with the service we received!
Customer friendly and courteous representative. Work completed on time with car wash as a bonus. Able to obtain an appointment in very timely fashion.
I was not seriously considering Bergstrom due to previous negative experiences. Vong, Damone and Al turned things around for me and did an excellent job.
Wonderful people and wonderful service.
Very comfortable with all of your staff. Aaron and his manager were super. We exchanged stories, this made you feel like family. I am so glad we stopped in that day. I will recommend you to anyone. Thank you!!
Great Customer Service
The employees are all friendly and treat us like family. They are very knowledgeable on each car. There is never any pushy salesman. We are free to walk around and see what we like and make our choices.
Great service and prompt response
Work was completed in a reasonable time even though I didn't have tires ordered. The staff was very friendly and understanding about what I wanted done. He explained my options well. Offered shuttle service to and from work if needed, which is really appreciated.
Great customer service
Loved that Don picked up my vehicle in Neenah for service in Oshkosh and returned it to me all repaired by the end of my work day.
Bergstrom does it right
Friendly service staff, wonderful guest accommodations (lounge, beverages, snacks, clean facilities), included wash-detail, no pressure on up-selling. I called my wife once I got back on the road and said Bergstrom really has a top notch service dept setup. THAT'S a recommendation! Always impressed!
Everyone was so nice. Even Jeremy Deno our sales man came over to talk to me when I was getting things done to my Nissan. When they were checking over my car they found a screw in my tire and fixed it for me for no charge. Such a great experience. Thank you for all you do.
Price was good and service was great. The waiting area was clean and had drinks and snacks while we waited.
oil change and inspection.
Our salesman, Jeremy always does a great job for us. He is knowledgeable and very professional. We also met one of the service mgrs who was also very polite and helpful.
Great customer service
I met with Patrick on a used subaru. He was knowledgable on the vehicle and didnt add any pressure to me to purchase the vehicle immediately. I will definately go to them if they have what i'm looking for.
Great Customer Service
I received outstanding customer service by Tony and Tim and they went above and beyond to give me good details about my issue.
Hands down best car buying experience.
It was a very easy process. Laid back, no pressure sales. We trust and like our sales consultant, Al, very much.
Bergstroms, Oshkosh, is always helpful and respectful when any member of the family brings a car in. They also provide excellent advice when needing advice on the road or at home. When traveling you can get 'scammed'. They help us avoid that, which shows they are not just a business but a community business built on trust.
Friendly staff; excellent customer service
All the people were welcoming from the moment we were greeted at the door until the sale was complete. Our salesman, Brian Coats, went out of his way to find the vehicle we wanted, explained every step along the way, and spent time going over all the controls in the new vehicle. We were impressed with the care and commitment given to us during the shopping and purchasing process.
Great Service - Clean Facilities,
I liked the ability to make appointments on-line. My service assistant (Eric Moore) was very professional and a pleasure to talk with. He explained everything to me which took the guess work out of it for me.
Went in for a recall.
They really try to make it a good experience. I was in for a recall and they did more than required.
courtesy of everyone involved in the service and parts department, nice waiting area and lounge, vehicle was washed, clean facility,
Friendly and Knowledgeable
Knowledgeable and friendly salesperson (Al Athanasiou) who met our specific questions with direct answers. Equipment explanations and a road test made for a 'one-stop' visit.
Very helpful, friendly and easy to work with sale
Our sales rep, Joe Flanery, was very friendly to work with. He answered all of our questions and made our deal very pleasant. This was a much different from our past experience with new a new car purchase. Sean was very helpful when we took a test drive, too.
friendly greating when entering the building
was very pleased on the friendly atmosphere when entering, also was very glad we had eric jones for a sales person, great person!! got alone great , very comfortable to be with :)))
Working with Jeromy was an awesome experience. He was sincere and engaging and made purchasing a new vehicle a fun experience. He took as much time as was needed for us to make the decision to buy from Bergstrom Nissan!
I came in for an oil change, I had scuffed my car with the garage door and had some question's. Problem solved with a light buff---WOW. Everyone is always helpful.
Eric Moore was friendly and welcoming. The fact that you washed the car was excellent! Just didn't get the answer why the TPMS light is still on.
Turk was our salesman and he is very personable and listens to everything you are looking for. Great customer service experienced on this visit.
Subaru cross trek 2015
Everyone was so helpful. Joe really listened to what I wanted and needed. Finances were explained and the paperwork reflected exactly what I expected. I ordered some after market items and look forward to more excellent service
This kid deserves a raise!
Steven was very helpful and was able to meet my vehicle needs. He also helped me come up with a more financially reliable choice.
Great service and facilities
Tony made sure I was comfortable and informed me of everything that went on with my vehicle and the oil filter change
My first new car!
Steven was incredibly helpful and very personable to my situation and vehicle needs. He helped me narrow my choices down as well as come up with an option that was more financially sound.
Knowledgeable,caring sales reps who really listen
DeVonne is an excellent sales rep to work with. He is so friendly, knowledgeable and welcoming. He really listened to what we were looking for, brought up a similar car and we test drove it. We were ready to make a deal.
Transmission: Automatic CVT
Body Style: Sedan
City: Oshkosh, WI
Engine Type: 1.8L I4 16V MPFI DOHC
Transmission: 6-Speed Automatic
Body Style: SUV
City: Oshkosh, WI
Engine Type: 2.5L I4 16V MPFI DOHC
Transmission: Automatic CVT
Body Style: Sedan
City: Oshkosh, WI
Engine Type: 1.8L I4 16V MPFI DOHC