Bergstrom Chrysler Dodge Jeep Ram of Oshkosh

ONE GREAT DEALERSHIP

BEING A RETIRED BUSINESS MANAGER MY EXPECTATIONS OF GOOD SERVICE ARE VERY HIGH.THIS DEALERSHIP IS THE VERY BESTSERVICE DEPARTMENT I HAVE EVER BEEN TO. THE QUALITY OF SERVICE AND PRICE ARE EXCELLANT AND THE ASSOCIATES ARE WELL TRAINED,POLITE.FRIENDLY AND VERY KNOWLEDGEABLE. THANKS SO MUCH TO BERGSTROM CHRYSLER DODGE OF OSHKOSH

Helpful, Friendly, Honest

Bought my Dart there and have had it there twice for repairs. Never felt like I was being dealt with dishonestly.

Great service!

The repairs were done quickly and actually came in under the estimate.

Awful experience

I brought mmy vehicle here to get fixed and they had it for 3 weeks and did nothing to it... we called multiple times, left a bunch of messages over a span of two weeks and no one returned our calls. We went in to talk to them and they told us they could not find the paperwork for our vehicle... So, after 3 weeks (and some change) we went and took our vehicle. NO one called us or anything... for all they know someone stole ouour vehicle... it is absolutely ridiculous!! We had already paid $120 for them to "diagnose" our vehicle... which we took it to another mechanic who found the REAL issue which is not really the issue they told us that it was.... so frustrated with this experience and would never recommend their service center to anyone!

Great!

Dan Benedict was a great salesman, very friendly and helpful.

A great car buying experience!

Peter Rudd, the Bergstrom sales rep, was great to work with. He helped us to research the Jeep products to decide which one would be right for us. Peter answered all of our questions directly or gave us other resources on the Bergstrom and Jeep websites so we could compare the Jeep we were considering against our other possible purchase choice. Along with knowing about the different Jeep options, Peter was not at all pushy or putting pressure on us while we took our time to make our decision. After our second test drive, we knew we had found the right Jeep and the right person to help us with the purchase.

great service

buying a car by myself for the first time made me very nervous, but the staff was wonderful and helped me through it.

On time & on budget

The team was excellent - timely service with a smile. Mike (body shop mgr.) especially went the extra mile, explaining the issues with my vehicle and offering several options.

Efficient and easy to work with!

Emailed the dealer ship about the vehicle that we wanted to test drive and they had the vehicle ready for us to drive when we arrived!

Excellent place to get an oil change

The staff was very friendly and helpful. They had lost the cupon I gave them at the beginning of the appointment but still have me the deal. They had a clean and friendly waiting room and they washed my car for me. Excellent service. I wouldn't go anywhere else from here on out

Quality service, extremely clean enviromen t

I like how friendly and helpful everyone is. The quality of service received from everyone, especially Steve Roland, is excellent.

Happy with service and facilities

I was able to schedule my appointment. When I arrived I was waited on immediately and they took my vehicle in immediately. I enjoy the waiting area because it has free wifi and snacks. My service took just over an hour so it's nice to be comfortable while waiting.

A nice visit.

Easy drop-off, offered a courtesy ride so I didn't have to sit at the dealer for a couple hours, car was washed when I arrived for pick-up.

Friendly Sales People, Not Pushy

My sales person Ed was very friendly and helpful. Chris Carlson was also very friendly and I really liked that he didn't give up on finding me financing for the vehicle.

Great Service

Friendly welcome and can-do attitude. I did a walk-in/drive-in and was accommodated despite a very busy Monday at the shop

Great experience

I am always treated with kindness and respect from your staff. Steve is always accommodating to my schedule and will ing to answer all my questions. I am very picky with my vehicle and I am very comfortable to leave it in Johns hands.

great body work

Mike and his crew did an excellent job on my altima. Second time I've taken my car there for body work and the level of consistency is unparalleled

Above and Beyond

Very professional overall, and great care was taken with my vehicle. I did not expect to have it cleaned so well. That was greatly appreciated

Awesome experience, very professional, impressive

Had a broken mirror on our van and Josh Nigbor took care of everything in less than a week...The guy is AWESOME !!!!!!

Satisfied Customer

Your sale rep. Cody K. was very helpful and knew the product. He answered my questions and those he was unsure of he took the time to find. We will seek him out to be the sale rep. when we are looking for trade in the future.

Successful experience

Everyone was very personable, employees really tried to work with me and what I had to offer to get me the best deal.

sales with a personal touch

Our Sales professional was Ed Sebbas and he did a fantastic job listening to our requirements and showing us the right vehicle. We appreciated his very personal touch as well as his excellent knowledge of the car.

Bergstrom dodge

We are treated excellent every time we come to get service done. We bought a lemon but your service dept. has done all they can to keep us customers. My kids loved the cookies an playroom. Thank you

great service

Mike in the service department was very nice and helpful. He kept me informed throughout the process of my car being repaired.

great friendly service

the speed in which you got me in and the time it took to service my vehicle was very good.

Damage repair of 2008 Toyota Prius

Mike & Josh from Bergstrom Toyota Auto Body Shop were super. They worked thru a miscommunication from my insurance carrier. My Toyota Prius was fixed on time and and looks like new! The newer loaner car was very nice to drive during the repair time.

Service Department

Steve was extremely friendly and helpful. The driver of the shuttle was very pleasant too.

Customer Service

It started out a little bumpy but Steve, the mechanic assigned to my car, took the time to explain which helped a lot in the understanding of the repair and the timing of getting the vehicle back. Will definitely come back. I can tell that Steve really wanted to provide an exceptional experience. He did great with providing information and did a great job repairing my vehicle.

Great team of players

Ed Sebbas contacted me right away to tell me they had rec my application, whithin the next week I was driving home a Brand new car. Elizabeth in finacing helped us a lot getting approved through the lender. They are a wonderful team and cannot forget Chris, the sales manager who was the final sign on the dotted line guy. I am so ever Happy to driving a 2014 Dodge Avenger!

Good Employees, We want better snacks !

I like the people I deal with, and I feel like they will always try to get the job done right.

Pleasant environment

Guys are always great to talk to and I believe they'll work their butts off to keep their customers satisfied

Body Shop

I have had your service. Mike Slushski in the Body Shop is excellent. He and Josh gave me an honest accurate estimate and ensured the work was done well. When a relative was down visiting someone at Menards backed into her truck with wood or a ladder. It was unfortunate as she was visiting from out of town. With her husband being very particular about the truck she was concerned so I said well I'll take you to the best. The work was done beautifully. Same as Mike did with mine a couple years ago. So with service like that you bet I will refer again!

Great Service!

They told me I would be waiting two hours and it only took one hour! I also liked the soda and fresh baked cookies!

New car purchase

Salesman Pete Rudd was very helpful and spent a lot of time with us during the purchase of our new Jeep. Elizabeth Nett was wonderful. She spent a long time checking different banks to get the best possible lease payment for us. The actual lease monthly payment was better than the original estimated payment. Also the lease was set up so we don't have to worry about anything including maintenance free for the entire lease.

Great Service

Steve Roland is exceptional at customer service. He really listens and then recommends action and he does it in a personal manner. I feel like a person when I'm dealing with him, not just a number.

LOVE Bergstrom Jeep

Very thankful that the team noted a burned out rear light. Certainly not something they needed to point out, but I am thankful they did.Friendly staff, amazing facility. On time, quick service, very thorough. The car wash is an added bonus!

Requests answered

Ed was a straight forward salesman. We contacted 3 salesmen, 2 from Bergstrom, he was the only one who listened to our requests.

Great customer service!

Scott Steeves and Dan B. were great to work with! I will admit, I know I wasn't the easiest customer to work with, I have high demands, know what I want and will always be forward and honest. So if there was something I didn't like, didn't understand or didn't think was right, I questioned it and provide the feedback right away. Scott and Dan remained professional through the entire process. I test drove two different vehicles wanting to see which one I would prefer over the other, asked questions about the warranty, whats included, financing available, etc. Scott was open to the feedback and after some diligence, extended an offer that I could not resist! I appreciate all their help, professionalism, patience and effort! Thank you!

Bad start to a day ends great!

The worst thing that happens when you're leaving for work, is you find something is wrong with your vehicle! I called at 7am to set up service for my vehicle... They came and towed it back to the service center and had it repaired in less than 3 hours...I was very grateful!

great service

called on the phone ask how soon I could get taillight fixed was told to come right in. stopped in and in 15 min bulb was replaced and we where on our way great job

Great service

Kind service and extremely fast. I have never had a bad experience and would recommend this place to anyone looking for fast and reliable service.

Awesome dealership

Our experience was easy and a lot of fun!! We love our new Dodge Durango!!! We will be back again.

Excellent service and salesmanship.

My sales man Mike Henschied went out of his way to make sure that I got the color vehical I wanted. He also e-mailed me; keeping in contact, asking me if I had found a vehical for my daughter which resulted in me buying a new Jeep Patriot. He, I believe, stayed after hours to work with me on a test drive on a sat. Also he gave us what we wanted for a trade in; and so I was able to afford my monthly payment.

Great service

Tim was very personable and explained everything to me in terms I could understand. He also took great care of us when I had a flat tire about 20 minutes after I left the dealership. He was great!

Fantastice Service! Could'nt be more pleased!

I was very impresses with the salesman i had; Tim Lewellyn, he was a great person to work with. Tim worked with me to make me feel like i got a great deal and because of him I would recommend your dealership to anyone whose looking for a new vehicle... I also spent some time talking with Matt; one of your body guys. He personally dealt with my new ram and i was very impressed with the job he did! it was the best! I can honestly say that its because of Matt and Tim that i will be recommending Bergstrom Chrysler Dodge Jeep and Ram of Oshkosh to all of my friends, family and anyone looking for a new vehicle!

Great service and great sales staff

I find everyone friendly and very helpful. Your service department is excellent. Steve Roland is as good a service adviser as I have ever worked with. Peter Rudd did a great job of working with me on the purchase of my 2014 Ram.

Great service, very clean, warm cookies and drinks

They were very helpful to let me know what should be done and when to rotate my tires.Also fixed the recall on my van.

Great value

I came in for an oil change and used a Val Pack coupon. Good deal with the coupon, I would run specials on oil changes often to bring more customers in. Very nice show room.

new valve stem

I had to visit two of your storea in sane day! But I was not disappointed at either place. The oshkosh locayion treated me great ! Got me in and out and on my way. The workers were so nice and made it very pleasant

Excellent purchasing experience

I am located in White Plains, NY. I found a great deal online on a Jeep Wrangler these guys had in stock. The experience of buying the truck from them has been phenomenal. Timothy Lewellyn was very professional always getting back to my emails/phonecalls, making sure everything went smoothly. I have purchased several cars online from Sarasota, Bethesda, Greensboro and this was the easiest purchasing experience. Their entire team made it very easy to purchase this truck, despite the distance. I appreciate it.

Great Service Employees

Enjoy working with Steve in Service, very trustworthy. When I have a concern, I know he listens & will make sure my concern is satisfied.

Excellent service

The deal went very smoothly and comfortable, all my questions were answered. Bergstrom people really go the extra step to make customers feel like family.

Ok, overall.

They offered to let us take the car over night if we wanted and the concierage service offered a lot of help. Overall it was a good experience thus far, but we'll see how the service end goes as time goes by.

Great Service

Service writer Tim kept me informed about the progress of repairs on my vehicle. He was up front with the needed repairs and work with me to control the cost. When I picked it up Friday evening Steve was on duty. Because I was on crutches, he pulled the vehicle into the service bay, explained the bill and even cleaned off my vehicle. I am really impressed with these guys. This is why I come to Oshkosh instead of my hometown Dodge dealer. Great job!

Good service and good people.

My wife and son went to the dealership for an oil change. We were given a free car wash (whick we really needed) and also got a coupon discount even th o ugh my wife didn't have it with her. My son had a great time in the kid area and didn't want to leave when the time came. We both work long hours so it was nice that your service department is open on saturday because thats the day of the week that we can get things done. We will definitely be coming back again. Great job!

great service dept. experience.

on time service, service desk and technician discussed service at bill paying time..thorough work done, my confidence in Bergstrom Svc. dept is at all time high.

Great service and cusotmer care

I liked the coffee, free baked cookies, and free WiFi available while I waited for my vehicle. The service desk was very pleasant and helpful.

Excellent Service

I loved that I was treated like family. Tim Lewellyn sold me my car and along with his manager/boss, they did everything possible to get me into a car I was excited about and I would feel comfortable with for the next, at least, 5-6 years. They were patient and went along with what I wanted, even when I was being super picky. I just got my oil changed and tires rotated yesterday too. Steve made me feel at ease about them working on my car and even worked on getting to know me a little bit while I waited. Louis took care of me at checkout and went into detail about everything that was done during the inspection and made it easy to understand. The whole process seems to have gone smoother than I expected and I'd definitely recommend that other people go here, in fact, I already have.

Wonderful staff

The people!!!! The secretary kept me company a spoke to me in a kind and, like I knew her forever, friendly manner as my vehicle was being attended to. Way to go Bergstrom for having the staff that you do. I couldn't nor wouldn't bring my vehicle any where else.

Excellent service

Staff is very courteous and professional. Always look forward to my visits there. They make sure all the bases are covered with my RAM when I bring it in for service.

Great service. Friendly personnel

Good service. Dan Benedict listened to what I wanted in features and found the model I wanted. He kept me up to date on when and what vehicles were available.

Great Service, Great Team

Tim Neumann is always fantastic and thorough and the whole team there just makes you feel good. Always ready to advise on an item that might need replacing in the future and just lets you know to be aware. I appreciate that.

Bergstrom-Dodge/Jeep

Every person I dealt with was friendly, SINCERE, and helpful. This was a great experience. I would definitely tell my friends. From the initial salesperson, the manager and the financial person, all were great!

Best experiance ever buying a car

They were very professional. The gm and new car manger went out of their way to get us in the car of our needs and wants. The salesman was nice and went out of his way to get keep it fun and time consuming.

Bergstrom Professionalism

Dan in sales helped get me started. Once I found a vehicle, Scott and his group were very organized and professional! I would highly recommend this dealership to anyone I know.

convenience and service

Didn't need an appt. Came in at my convenience. Complimentary car wash! Thanks! Cookies and coffee were very good. The closeness of the dealership to my home.

Great to work with!

The staff at your dealership worked hard to located locate a very in-demand Cherokee I was looking for. The customer experience at the dealership was also very good.

Great service and comfortable waiting area

The comfortable waiting room, the cookies and beverage. Also the short amount of time it took for an oil change, and getting the courtesy car wash. The staff were friendly and helpful. Not having to make an appt. And... that you are open later one night a week.

Fabulous service

As someone, from Maryland, who is looking to relocate in the next weeks and months ahead, it bodes well that I experienced fabulous service and a host of friendly folks at your dealership. This is one of those cases where running a well managed business pays dividends for the area in which that business operates. I am putting Oshkosh on my very short list of places to "land" permenantly. Many thanks to all of the folks at Bergstrom's. May all working there and their families enjoy the holidays in peace.

Great service! Associates treat guests like family

The people I dealt with were all very courteous, friendly, and helpful.Peter, Mike, and Tim that I have purchased four new vehicles from Bergstrom in about fourteen months. I also refer my family and friends to Bergstrom.

Completed service on time

Able to get my truck in for an oil change and completed the service within the estimated time, when there was many other people coming in for service.

Great visit

Everyone was friendly and helpful. Lou explained what was done and what the inspection showed. Steve was also very helpful in answering a question I had. Thank you.

Great personal service

Mike, the salesperson seemed to know what I was looking for, and what was in my budget, and had the car available and within hours I was driving home in it.

Great location, Friendly services

Our salesman was very nice, showed us what we wanted, and was very please with his services & acknowledge. Finance Dept was very nice and hopefully to us as well. I can not thank this Dealership enough for all the work they do.

Very clean and know what there doing.

The People I talk to are really nice and they know what they are doing. I have never seen a body shop ase clean as this one (keep up the good work)

Friendly and clean facilities

Everyone is friendly and the place is very clean. While I was waiting to get my oil changed I looked at a new Dodge mini-van and I had two different saleman asked if I needed any help. I said I was just looking at the new models to just kill some time.

Great service!!

Customer service excellent. Always professional. Did what I asked for. Love no appointment necessary for oil change and tire rotation. And....always great cookies and coffee..ha.

Purchase of a new Vehicle

Chris and Pete went out of their way to make sure we were well taken care of. Would tell anyone that Bergstrom Chrysler is the way to go for a vehicle. Thanks again for all you did for us.

Clean shop shows good management

Exceptional good people. Had one vehicle in service and one in body shop at same time Tim in service and Mike in body shop know how to treat people and their vehicle problems. Thanks to all.

Great service, friendly staff

Quick service, friendly service writers, checked everything that I requested. Lied the fact that there was a flat screen tv to watch and that there was free wi-fi available.

Very Accomodating

Stopped in for a Recall fix on our 2013 Town and Country without an appointment. Tim, got us in right away and made sure it wouldn't take that long with three young kids along. Repair was done right and they even washed the van for us. Good dealership and we look forward to a long relationship with them.

Courteous staff-clean efficient facilities

I stopped in for an oil change at Bergstrom Chrysler which was completed in a timely fashion. My car was also given a complimentary wash in less than 30 minutes.

count on the service

As always, Steve was very friendly. Though my appointment was apparently not recorded on the schedule, he made sure my car was taken care of in a timely manner. And, I had a comfortable place to wait and to have a cup of tea with a cookie.

The place to go for busy moms

1) I actually didn't wait long, but with a toddler it *felt* long; Tim made sure to check in with me so I wasn't left wondering what was happeneing. 2) He also gave me a chance to explain the things I already knew were wrong with my van (incl. alignment/tie rod) which we had plans to fix elsewhere. When he gave me the quote over the phone, he was careful to acknowledge this from our conversation earlier in the shop. Along with the original prob (vent-fan resistor) we decided then to go ahead and get those fixed as well as a result of feeling heard by him and being able to trust him. 3) I was so thankful to use the shuttle service-I sure needed to get home with my toddler. **side note: I also noticed my dash was dusted on the driver's side!

Great service

Tim in Service helped us. We had what we thought was an issue with our new Town and Country (loud engine/muffler upon startup). Service did diagnotics and everthing checked out ok. Tim walked me out to lot and started up a few other new Town and Countrys, and they made the same exact noise so I felt rest assured that this is normal operation for my van.

great service, oil change

I believe his name is Jim, he was very pleasant and friendly. I also liked that he told me up front how much my oil change was going to be. I also was happy with the free car wash as well.

Emergency Service on Motor Home

Can-do attitude of service writer Tim Neuman Your Service technician found not only the problem of a brake line rubbing against a fuel line until it wore open but he made certain there was adequate spatial separation after repairs to preclude a recurrence of the problem.The overall cleanliness of the show room, the maintenance area and the waiting room was impressive. It gave me the impression that your organization was not only highly professional but well organized and very capable.

excellent

The people are exceptionally friendly and very professional. I have been to many dealerships in my lifetime but find Bergstrom the be the most reliable, dependable, courteous and appear to genuinely care about their customers. I wouldn't buy anywhere else

Great Service

Our Salesman Kevin kept looking for our best deal until he found the Town and Country With everything we wanted and more for what we believed was a good price It took a long time but, he didn't give up. We, so far, are very happy with our choice of car. We are also pleased with the body shop as we found a scratch on the bumper called and was taken care of right away. Thanks to all

Pleasant customer reps.

Steve the customer service rep. kept us informed as the work was being done. Although the service work took longer that we had expected. We were very pleased we everything.

Fast, Friendly, easy to work with!!!

Everything. Fast service, friendly, easy to work and talk with!!! Car was ready for pick up with in an hour!! Would go back again for service or buying a new car!!!

great customer service

Steve is always so friendly & helpful. He explains in great detail everything that has been done to your vehicle & doesn't just collect your money & send you on your way.

Immediate and timely service.

No appointment yet I was serviced immediately. The agent explained everything to me and the very nice waiting room with cookie, water and pop availability made waiting easy.

Very professional staff, A+

We hadn't bought a vehicle in about 10 years so we were apprehansive about the process. We worked with Joe Loftus, Kevin Thowless, and a Chris (can't remember last name) and they were very knowledgable, super friendly and fun to work with, making our experience a great one. They stayed after closing time to help us learn about the van we bought and never made us feel rushed. Got a great financing rate as well. Top notch!

A nice place to buy a vehicle

Peter Rudd was very helpful to me....not pushy, and not insistent,...but he listened and helped, like a friend would have. AND...he put up with dumb girl questions, and actually gave me answers I understood. It's a tough process to go through, and alot of money you have to save,...and he made it easier.

Excellent service!

I have been to another Bergstrom dealership before on several occasions and I will say that this dealership has hands down faster service and the people I worked with (the 3 guys in service, Tim, Steve and I forget the younger guys name), were PHENOMENAL! They did a great job of making me feel welcome and comfortable and they gave advice that I would trust. In the other dealership I feel like I'm always being sold on something. In this location I feel like they explain what the condition of everything is and make reasonable and reliable suggestions. Very happy with my service and I will return!

Really great service and clean, modern facility

My husband & I were really satisfied with the whole experience. Everyone at the dealership that we worked with, from sales, management, finance and the service department were great to work with and to meet. We never expected to leave the evening that we were there, with our new Dodge Avenger. Very cool car!!!

Courteous Staff, Great Service & Facility

I was greeted promptly upon my arrival and checked in. The service was completed (oil change) in a timely manner and they also washed my car. Very nice waiting area; love the cookies.

No hassle repairs

My Jeep needed service on a day that was extremely inconvenient and I was full of stress when I brought my car in. Everyone was very professional and I felt I was listened to and given the information I needed in a clear and direct way. I was able to relax about my car repairs and focus on more urgent issues. So even though I was paying for the service it still felt like a gift and I was grateful.

Great Repair Service

On the Friday of Memorial Day weekend our wife and I were towing our travel trailer to Point Beach State Park for a weekend of camping. East of Menasha our truck broke down. I called the Dodge dealer in Appleton and had it towed there. It soon became apparent to me that they would not get to my truck that day, they could not promise to even look at it and diagnose the problem. I called Bergstrom Dodge in Oshkosh. Tim Neuman, a service adviser, told me that if I brought the truck in to them they would look at it asap, I had him send a tow truck. After arriving they almost immediately began to look at my truck. After an hour he told me the problem was a broken valve spring, and they would repair it asap. Our truck was repaired before the day was over! We were able to continue to the campground and enjoy our weekend. I cannot compliment them enough, their service was great! Thanks to Tim and the service technicians at Bergstrom our weekend was saved !

Amazing Customer Service

Customer service was amazing! Even the sales people would come and say hi to my kids and I while we were waiting for our vehicle to be serviced. The kids loved the play area as well as the cookies they were offered to tide them over since it was close to lunch time. The service department honored a coupon that was expired for an oil change, and fixed a different problem that I had made a future appointment for, so I wouldn't have to come back in a week. The service department was also very clean a tidy. Even the floors the the express lube center looked spotless. I cannot say enough about how pleased I was with the whole experience, and I have already told several people about the amazing customer service and friendliness of the employees.