Bergstrom Chevrolet

25 years since I bought from a dealer.

Scott worked with me through the entire process. I felt comfortable and welcome. There were a few glitches, but the staff worked hard to get me in my Sonata, and I would make the drive again.

Son's First Car

This purchase was for my son's first car. He was excited but very nervous and hesitant. He has been with on occasions when the purchase of a new or used car dragged out into an all day affair. Mike Meilke, the salesman, and Patrick, the business manager, made this purchase actually enjoyable. Enjoyable enough that I told Mike, if/when I buy another used car or new Chevrolet from Bergstrom, I will come to him to make the purchase. Everything went quickly and smoothly. The longest part was waiting for the car to be washed and gassed up. You definitely did all you could to make sure my son will always come back to Bergstrom for his cars.

Friendly, fast service

In Sept., 2011, I purchased my 2012 Cruze from Bill Tusler. I have taken my car back there for oil changes & recall repairs. I was helped by many of the service reps, and each time I was treated with respect and kindness. The repairs have usually been done before the time frame I was given. And they always return my car to me freshly washed.

Excellent experience, highly recommend

I purchased a 2015 Chevy Malibu and Bergstrom Chevrolet Cadillac of Appleton was awesome. They were fabulous to work with, attentive to my lists of 'must haves' in my new car and Bill was the BEST. Thanks for such a great experience!

Amazing

I recently purchased a 2015 Chevy from Anthony Ertl. I have worked with Bergstrom before in the past for service and they and always treated me fair. This last experience I had was like none other I have ever had before. Anthony went way above and behind my expectations. He was by far the most knowledgeable kindest caring individual I have ever had the privilege to work with. He made me realize what the true meaning of customer service really means I highly recommend Anthony to anybody that is looking to purchase a vehicle. Thanks again for everything Anthony you were truly a pleasure to work with. I can't wait to buy my next vehicle from you.

Excellent Sales Consultant

My wife and I worked with Anthony Ertl in purchasing a used 2012 Traverse. I would strongly recommend him as a sales constultant. He was extremely knowledgeable of the vehicles he showed us. He was professional and courteous through the entire process (even when things weren't going as planned). He worked extremely hard to get us the vehicle we wanted. Anthony does business with intergrity and is the guy you want to work with.

Fixing my old camper.

I asked my friend, Corey Popp a Bergstrom employee in the IT department, where I should take my 2000 Chevy 3500 motorhome to solve an electrical problem that I just could not figure out. He recommended that I go to Bergstrom Chevy/Cadillac of Appleton. I called, as I have at other places, expecting to hear excuses as to why they couldn't handle my camper, but was completely surprised when they told me I could bring it in for service the next day! I brought it in and they treated me with so much enthusiasm that for a second I thought I might be the only customer! But apparently they treat everybody like that because they were very busy! I explained my problems, Eric took thorough notes, and I went home with a high level of confidence. Eric called me that afternoon, saying they were pretty sure the problems would be solved by ordering the parts that would be in the next day. The next day Eric again called saying one part was delayed in coming but would only be one more day. (Keep in mind I'd told them anytime in the next 2 weeks would have been OK with me!) Eric said it would be done at 2 pm that day. I showed up about 2 and they were just finishing it. I paid the bill and drove it home, completely satisfied that everything had been fixed at what I happily called a fair price! I must say I've never experienced that level of service at any dealer I've ever worked with the in past. I've been raving out it ever since to everyone I run into! Thanks so much. You've set a new, very high, level of service that you can surely be so very proud of!

Excellent Body Shop

I brought in my 2014 Cruze for body repairs after hitting a deer. The team there was extremely helpful, got me into a loaner vehicle right away and had all of the repairs completed in just a few days. I would highly recommend this body shop to others.

2015 Tahoe Purchase2015 Tahoe Purchase

Trent was very easy going he didn't try to push us into anything that's one thing we loved. That week we've been to about a dozen or more dealerships and just didn't get the vibe we wanted. We were looking for a Tahoe Black with all the bells and whistles and he got us the truck and ordered us the rest. Very nice guy and we will be back to see you in the future. Thanks for everything

Great salesman

Our salesman, Quinn, did an absolutely wonderful job. He took care of everything we asked and made every step a breeze. We had been looking for a long time and we are so relieved that we have a good vehicle from a Bergstrom dealership that we trust. I can't say enough about how well we were treated by everyone we came across.

Great help from bergstom

Tryed out a 2013 exqunoix Quinn was very helpful before and during the test drive . Also had all the paper work ready when I came to pick up the vehicle. Got me in and out in great time while showing me all the features on the vehicle. Overall very good.

Excellent Experience

I purchased a 2014 Chevy Cruze 1LT from Mike Mielke. He was highly recommended by my parents, who both purchased new vehicles from him in 2010. His service was excellent, as has Bergstrom's as a whole in the past. My mother has been a Bergstrom customer for nearly 30 years, and I myself am a repeat customer (although this is my first new vehicle). I have visited other dealerships, both in the past and when searching for my new vehicle, and always had the best experience at Bergstrom dealerships.

Excellent Buying Experience

I purchased a 2013 Chevy Traverse (Program Car) on April 8. My husband has purchased several vehicles from Bill Tusler at Bergstrom Chevrolet -Cadillac, Inc. in Appleton in the past and has always been very pleased so I chose to work with him also. Bill has a high level of integrity and is very personable... I left feeling like he genuinely cared about helping find the best vehicle and deal for me.

Great Service

I had a problem with my ABS brakes engaging on a dry pavement. I have made an appointment online the prior day and did receive a confirmation number, but when I took in my Tahoe my appointment was not in the system, the representative assured me that it was not a problem and they will definitely will honor my appointment - she was very courteous and polite. After the inspection she called me and give me the bad news saying it will be either $160.00 or $660, depending if they could clean the rust. About an hour later I received call saying my Tahoe was fixed and total was $160.00. (they very well could have opted for more expensive option and I would not know any difference) and my truck was all washed and clean.

Super Sales Agent

Quinn was extremely helpful and went out of his way to make sure we were able to find the car that met our expectations.Very pleased with his attitude and patience while he searched for the car we wanted.Thanks Quinn

Great service despite poor results

I brought in my vehicle for an oil change and suggested tire rotation. I reminded to calibrate the tire sensors as I have had problems in the past. The next day the "tire monitoring system" light came on. I made a second one way 30 min. trip to get it fixed. It again came on on my trip to Chicago after that. I know nothing is wrong with my tires but it is annoying nonetheless. Could Cadillac be contacted for a recall of the sensor? I've had my SRX since April of 2013, and have had to being my vehicle in at least three times if not more for this issue.

Great service

Person met me as I got out of my vehicle - greeting me by name. Service was excellent & waiting room experience was great too.

Help! I am on my way to Florida!

I was en route to Sarasota Florida, on the road only half an hour, when a warning light came on. I called OnStar, who said to get service immediately. Bergstrom Appleton was 5 minutes away, and I was fortunate to have Alex service my car and have me back on the road in an hour and a half. He was very responsive and understanding and efficient. Thank you Alex, and Bergstrom! P.S. I am sending this from South Atlanta, 12/27! Almost there......and it is 60 degrees!

Friendly and great service

The staff was very helpful and knowledgeable. They answered all my questions. It was a very pleasant experience. I would definitely come back to Bergstrom Chevrolet in Appleton.

Great service

Kevin Timper was extremely helpful and throughly explained the diagnosis. He understood that time was very important to me and made an effort to make this visit seamless.Thank you

car repair issues

One of the biggest assets at your dealership is Cory Wiegert!!!I am 77 years old and have had continuing issues with my car. He has gone above and beyond what anyone would expect. He has treated me with the greatest respect, taking his time and effort to let me know your dealership will be there for me. Appreciate what an asset he is to you!!!

Pleased, as always!

Came in for an oil change and my car died. I had been having problems previously so I wasn't surprised. The guys in the shop tested my battery & gave me the results as well as my options. I was out the door with a new battery within 40 minutes. Every one of the guys in the shop were extremely helpful and friendly!!

Great Service Clean Service Area. Promised on time

Promised in the time frame to have my Chevy Tahoe Serviced.Very Clean Service area. Kevin was a pleasure to work with.No issues or Problems. Top-notch Service again . . .Thank you

Consumer friendly service

I was hesitant to meet the service consultant anticipating a pressure presentation on "what we can do for you." I prepared a list of specific things I wanted checked out and, after a few moments of mutual confusion, the service consultant understood my concerns and kept my list and re-assured me things would be taken care of. Upon completion of the service the service consultant went through the list of "check ups" to my satisfaction and took the time to answer a few more of my questions. He is to be commended for his efforts.

Friendly, polite, and accomodating

I am very pleased with the customer service provided by Bergstrom Chevrolet/Cadillac of Appleton. This was instrumental in the choosing of our last vehicle. We were shopping around and this played a huge part in our decision.Thanks Again

Great service and very helpful.

Amazing! They did all they could to find the Equinox that I wanted. They worked and helped get the cost to where I needed it also.

Quick, efficient service. Very polite young men.

Young men were all very polite and efficient. It was quite busy when we were there, but still in and out in about 45 min.Only thing I missed was a wash token.

Fast service

I was taken care of immediately upon my arrival. Fresh coffee awaited me in the waiting area. Service was completed very quickly, and I was on my way.

Fantastic service!

I was due for an oil change and tire rotation but an employee told me I didn't need the rotation yet because my tires were still in great shape. It's so nice to get good news about a car! I like never having to worry about being scammed at Bergstrom.

great service

Had an oil change and tire rotation. I came in over my lunch and was out in plenty of time to make it back to work. It was great.

saved me time and money

Erika Vanevenhoven was very helpful and efficient. She was able to fit me in on short notice and got the maintenance done and new tires installed, saving me another trip from Waupaca. I couldn't be more pleased.

buying new car

there was good hustle on most every one ,s part due to my work scheulde that was nice ,that said I seemed to sit in a chair and wait for 2 hrs for deals to done

Routine Maintenance

Brought the Trailblazer in for a oil change and the tech discovered that the tie rod ends were bad and we had those changed out. For that reason, knowing that the tech takes the time to look over the vehicle even though the vehicle is in for routine oil change is reassuring that Bergstroms techs take the time to make sure a vehicle is operating to its fullest.

Great service!

I was so pleased with your employee - Jarod - that for the first time, I sat down last night & emailed a long comment to Bergstrom. I assume it's somewhere in corporate city! If all your employees come up to the standards of Jarod at the express lube on College Ave, I will never go anywhere else!

Great Service

I actually arrived at 4:59 pm thinking you were open until 6pm.I was embarrassed to stay but the staff insisted and the manager actually visited with me while the staff completed my oil change and rotation in 12 minutes. I was extremely impressed by the courtesy shown me by the staff. Thank you!

Great experience at Bergstrom

I choose Bergstrom Cheverlot Cadillac because my family has purchased cars from there and are satisfied. Trent was a great sales rep. It seemed as if he truly cared about my needs in a vehicle over making a sale.

courteous ... professional service

I recently had body work done on my Silverado. I was very pleased with the overall experience, all involved were very courteous and professional...one small issue remains, but I've been assured it will be taken care of promptly.

Best place to buy a veichle

There is 1 reason i keep coming back and it is the customer service. I bought my 5th veichle from here because the people here are great, over the last 15 years i have been coming here. this dealership always meets or exceeds my expectations. Weather it is going the extra mile to make sure we understand everything with the new veichle or seeing me look at different floor mats and then getting them for me at no extra cost. you guys truly understand the customer and make the experiance of buying a veichle painless.Bergstrom Chevrolet Cadillac of Appleton is the only place i buy veichles. I look forward to doing busniess again in the future with this dealership because nobody else treats their customers like you guys do.A little honesty and loyalty go a long way.....nice job guys!

Amazing experience!

All the sales associates and people that I came in contact with were extremely knowlagable and answered any questions or concerns I had. Great experience! Love my new car!!!

Detailing at Berstrom Cadillac

Dropped car off for the $109 full detail offer and it turned out awesome. Thanks for a great looking and smelling Cadillac! I will definately be back. Andy

Great service

I came in to get a couple light bulbs replaced, and I was in and out in less than 1/2 hour, and they even washed my vehicle.

Satisfied Customer

Pleasant staff, courtesy shuttle much appreciated, refreshments good, vehicle repair was timely, completed the work that was requested and I've been a return customer for 17 years.

fast frendly service

I was happy my truck could be looked at the same day. I was impressed with the service, and the ride home. I thank you very much.

Excellent Service

I liked the chevy cruze thought I was interested in a used model after looking at my options and the features I wanted we decided leasing would be the best way to go. So far so good. I love the bluetooth. Bill Tussler took very good care of me as always.

Good service

I had great service from the people I worked with. I worked with Kevin mainly who is very helpful and made my experience there positive.

Great service and attention to details.

Arrived early, Cory took my car in immediately. I was shown the waiting room that included cookies, coffee, soda, newspaperand a big screen TV. A very pleasant place to wait. My car needed new tires. Cory explained the difference in each brand, I brought them and service put the tires on immediately. My car is ready for winter. I'm very pleased with Bergstrom's Service Department. Their attention to details and service will keep me coming back for all my car's needs.

Great Service!!!! Very Pleased!!!!

Very pleased. Easy drop off, easy pick-up. Very friendly staff. They washed and vacuumed my vehicle. They also go get your vehicle and bring it in to the service drive after service.

Bergstrom Experience

My husband and myself had started looking for small/mid-sized SUVs and had our first appointment with a dealership scheduled at Bergstrom because we had received some bad news about one of our existing vehicles. Less than 24 hours later we drove off the lot in a Brand new 2014 Chevy Equinox.

Excellence

I love your service department. I never thought I would say having my car fixed was pleasant, but it is. Erika remembered the baby from last time, Erik helped me transfer all of the crap I bought at Target from the loaner to my car, and Ben went out to his own car and found me a tie-down so my stroller would stay in the back of the loaner truck. So awesome and so uncommon. Just wanted you to know!

Great and fast service

Eric and his team were able to get the oil changed in my car pretty quickly. They did an excellent job and I will be back.

Awesome Experience!

I loved working with the Bergstrom family to lease my new car. Everyone at Bergstrom was extremely helpful and considerate of my needs, limits, and expectations! I would highly recommend Craig LeCapitaine and Bergstrom to anyone who wants an excellent shopping experience.

Great service

Love the friendly service we get. We got a ride to the mallFrom a young guy named Gavin who talked to is like we were old friends. Everything was great as always.

Outstanding service, clean facilities.

Maxine and Andy were terrific. They listened and made note of the vehicle features I was looking for and found the 2014 Silverado that exceeded my expectations. Thanks for everything.

Service after the sale

I initially stopped in 9/30 and was told the part would probably come in that week. I waited until 10/11 before calling to follow up and was told the part was available. It would have been nice to have received an update by 10/4 as to the delay instead of my needing to call and follow up. However, all went well and the part was replaced within the 1 hour time frame I was promised.

Great service

I was on my way to Aldi when I saw the kids with signs advertising your Make a Wish day promotion. I realized that I was close to my due date and stopped in. I got a great oil change, the charity made money, and I asked for a quote for new tires that I needed. Everybody wins!!

Excellent dealership to work with

Salesman Mike Mielke was very helpful and super friendly to deal with. We traveled 2 hours to try out this vehicle and it was everything they said it was and more. We definitly will come back for future vehicles purchases.

Bergstrom Chevrolet

I am always pleased with the work done. The staff is professional and courteous. And the facilities are always clean and very professional looking. Would recommend Bergstrom to anyone.

Great service at Bergstrom Quick Lube

Had an excellent experience when I took my Chevy Equinox in for an oil change and 27-point inspection. The Bergstrom Quick Lube on College Ave has a great crew that really take care of your needs.

I'm glad I went to Bergstrom

I went to test drive a 2012 used Durango. It is a 90 minute ride from my house so I brought my trade in title on the outside chance that they could hit my number. They beat it and made the process so smooth that I drove home the new truck that same afternoon. Efficient process, extremely knowledge salespeople, Great experience....worth the drive!

Service

Friendly efficient service at a reasonable price. Have used them before and will continue to use them.

Excellent Customer Service

Everyone was very pleasant and helpful. I didn't have to wait at all for someone to help me and my car was ready when they told me to pick it up.

Purchaseing an SUV

Ryan was a wonderful person to deal with. He took the time to explain everything to me. I felt comfortable with Ryan. The thought of going to a car dealership to purchase a vehicle left me with many sleepless nights, but once I talked with Ryan those feelings soon left. Thank You Ryan

Gratifying Experience at Bergstroms of Appleton WI

My favorite salesman worked with me throughout the process of ordering my vehicle. He kept me well informed throughout the waiting period. I couldnt have asked for a more gratifying experience.

Great Experience at Bergstrom Chevrolet Appleton

We went to test drive a 2013 Chevrolet Traverse LT and Zack S. was very fluent of the vehicle's capabilities. With us having a family of three and one on the way, Zack could easily relate (he had the same) and gave us a lot of useful suggestions. We ended up purchasing a Traverse and it was actually the best vehicle purchasing experience I have ever had. We also got it for a great price no other competitor that I checked with could beat.

My New Chevy Cruze

My husband and I purchased a new Silverado and Impala back in 2006 from Bergstrom. I was referred to Korey from a friend that I work with who has purchased several vehicles from him in the last 10 years. He was wonderful! It was not about pressure to buy a car, but, what were my needs/wants. Korey was very knowledgeable and the entire process was done in 24hrs. Patrick in finance took his time to explain everything from warranty to the payment process. My husband will be looking to purchase a truck in the next 6 months and we are really hoping Korey will help us then also.

Great job!

I worked with Bill Tussler on the purchase of my new Silverado pickup and I could not be happier with the service that I received. Friendly, knowledgeable, and professional!

Satisfied Customer

Everyone that we had contact with was very helpful and knowledgeable with the vehicle I was interested in. I have purchased many vehicles in my life time, and I have to say, this was the most hassle free experience. Starting with the salesperson, management and right through the actual purchase. I will definitely be referring Bergstom of Appleton to all of my friends and family.

Always a good experience

Everyone I deal with at Bergstrom is extremely friendly and always helpful. Having a place to keep the kids busy while I'm there is a great perk too.

Wonderful Experience!

Buying my first new Cadillac was a breeze thanks to the wonderful customer service from Bill Tusler. I was only entertaining the idea of buying a new vehicle and by the end of the day I was an owner of a brand new SRX! What an awesome feeling. I highly recommend visiting them to make your dreams of being a new car owner into a reality.

Great Experience

I knew that I wanted to work with Bill Tusler on getting into a newer vehice because of previous positive experiences. I liked what I'd read about Malibu and Cruze and wanted my next car to be one of those, and I had a goal for my monthly payment. One of Bill's first questions was, "Are you normally in the car alone?" I said yes. He said, "Then you don't need a Malibu." He said that he had the perfect little car for me and had me test drive a 2013 Cruze Eco. I was hooked! Back in Bill's office he ran me three different financial scenarios -- payments on buying a 2012 Cruze and leasing a 2013 Cruze with two different down payment amounts. I chose to lease. Bill was right. The Cruze really is the perfect little car for me, and the lease payments fit perfectly into my budget. Bill was very thorough when explaining the Cruze features. I'm very glad that Bill helped me get into my new Cruze.

Horrible experience

This place was in such a hurry to finish paperwork and get me out the door once I agreed to buying that it was ridiculous. They screwed up my down payment, tried to change an agreed delivery date, left polish in all the seams of the doors and hood, and when they dropped the car off I was never shown how anything worked.

Great to do business with

I thouroughly enjoyed my buying experience. They worked with me on the price and financing. The Impala I bought was in good shape but had to replace the windshield right after I bought it due a crack in it, something they should have seen and replaced. Otherwise, I will return to shop for my next car.

I went in tehre to purchase a 2005 Nissan Altima and they...

I went in tehre to purchase a 2005 Nissan Altima and they wanted $1000 over retail value for it. They wouldn't budge on the price. They said they had too much invested in the car. For instance they said they spent $1800 on tires and brakes. The sales manager all but told the salewoman to get rid of us when we started to make offers. I thought this was going to be the case at a Bergstrom dealership and now I know for sure. If you want bargain at all for a car avoid Bergstrom. They think they are better than that.