Bergstrom Cadillac of Madison

Amazing Experience!!

I would first like to say I drove 3 hours round drip twice to deal with Bergstrom Cadillac and will time and time again. I was dealing with a dealership locally that just didn't have the feeling that I get every time I step into Bergstrom. I realize that I can get the same car at any Cadillac dealer nation wide which speaks volumes for Bergstrom. I come to Bergstrom not primarily for the vehicle but the unrivaled service I get from each and every team member in that building. I can't say enough about Scott Thompson Sales Specialist and Michael Kennedy Sales Manager. These two are the most professional, efficient, accomadating and knowledgable men I've ever dealt with. When I deal with them it's actually like visiting family and I sometimes forget I'm in a dealership. The whole process was seamless and comfortable. At no time during the car leasing process did I ever feel any type of pressure or anxiety. I will recommend Bergstrom to all family and friends for years to come. Thank you Scott and Michael, you should be commended for your type notch service and have made a customer for life!!

Awesome service

Bergstrom Cadillac of Madison, hands down has given me the best service of any car dealership. They are timely, great communication and service and the best part are extremely professional. The loner car I was given was a beautiful 2016 Cadillac SRX and my car was completed as promised. All though if it would have taken longer that would have been just fine with me. By the way....that will be my next vehicle and it will be purchased thru Bergstrom. I drive a Chevy Equinox and they treat my there as if is drive a Cadillac. By far the Best Group of People to work with! Thank you so much!! Kristi Kramer

Happy with repair process

You did great. Appointment was made, you were ready for us. You told us how long the work would take (3-1/2 hours) and you beat you time. Everyone was courteous, as always, and we enjoyed the experience. Car repairs are never fun, but you made the whole thing palatable. Thank you.

Scott D Thompson puts the D in Diesel

I purchased a 94 Geo from Scotty T! It was awesome!! He let me take that son of a xxxxx off roading right next store the price station!!!! A real mans man if you know what I mean. He was not judgmental at all regard my situation. I am a single woman who is not with any man but needs a car for work and fun. Normally men in cars whistle or honk their horn at me. Scott was a perfect gentlemen. He has called or texted me every day since I bought my car 4 months ago. He even offered to take me out to dinner or to Wisconsin Dells for a weekend!!!! What great service. I might upgrade to the 96 model soon. I will go through Scott!!!

The complete exoerience

We traded our 2010 DTS premium for a 2014 XTS Platinum. This was the best deal we could have gotten anywhere in our area. The used car manager Mike and our sales person Jacob went far beyond their wanting to sell us this car. They listened and took action when it was needed. We also had a experience with the finance specialist. He too went out of his way to make sure we got the financing and add on extras we required. When we pointed out a few scratches the body shop jumped into action and quickly buffed out the blemishes so we were happy with the new vehicle. A total complete excellent experience. A job well done from top to bottom.

President of AJK Holdings, Inc.

The online sales staff got back with me (followup) on the purchase of a C5 or C6 Corvette. Still looking at a Vet.

Excellent Service!

Excellent service as always! Due to the snow I needed new tires right away and they were able to take of me immediately! Thank you!

Great buying experience

Visited Bergstrom Cadillac to look at the XTS and SRX. Scott and Mike were very knowledgable about the cars. Comparing and contrasting the rides, mileage, features, and uses of the vehicles. Once we settled on the XTS, Scott and Mike took us through the features and helped us pick the right XTS for us. The XTS drives great. The sales experience is what I expect from a top notch professional organization. They were very attentive, answered question directly with insight, pointed out features and services that were of interest to us, and did not waste a minute of our time. This is the way buying a car should be.

The best of everything!

Excellent transaction, great treatment and the best product!!

Purchase of 2014 ATS

I worked with Jacob Sivertson on the purchase of this vehicle. Jacob knew the product that he was selling very well. He did a great job as did the finance guy Shawn. My experience with Bergstrom as a dealership was great and would not hesitate to check with them for a future purchase.

Red Carpet Treatment

I had my Escalade in for routine service and Mike Keller never disappoints when in comes to the red carpet treatment he provides!

Professionalism and Courtesy!

The glove box switch malfunctioned. Maxwell Miller offered to have someone bring us a loaner car and take ours back to the dealership. That was nice but not needed this time. Mike Keller in the service department was very courteous and had ordered the part prior to our visit and had it replaced and taken care of in an hour. Great service!

A GREAT EXPERIENCE

We purchased a new 2013 Cadillac XTS. When we came back from Florida we decided it was time to purchase a new car. We had a Jaguar XJ8L that was a good car for 7 years. After doing research we narrowed our choices to a Cadillac CTS, XTS, Mercedes E350, Audi A-6, and an Acura RLX or MDX. After driving and looking at the others we narrowed it down to an Acura RLX or the Cadillac XTS. The Cadillac XTS was our final choice. It had more leg room in the front and back, looked great, had a heated steering wheel and was an American car. We searched the internet for a black XTS within a 100 mile radius. After talking with 5 different dealers we decided on Bergstrom Auto. My initial phone call to Bergstrom was a discussion with Mike Kennedy. He was very knowledgeable of the car and answered many questions. My second phone call to him asked about meeting a competitive ad from another dealer. He agreed and said he had 2 vehicles in stock that met our needs. I also had written bids from 2 dealers on the trade in value of 2 cars we were going to sell. Mike said he would meet those bids, even without seeing the vehicles. I called a dealer closer to us that we had visited 3 times and asked if they would meet the competitive ad. They did not respond. So on Friday afternoon my wife and I drove both cars to Madison in hopes of buying a new car. When we arrived we pulled into the service area and were greeted by the service manager Mike Keller, who was very friendly and welcomed us. I immediately asked him about the XTS from a service perspective and he said it was a great car. He then introduced us to Mike Kennedy who introduced us to Maxwell Miller to show us the 2 cars. Maxwell was very knowledgable and thorough explaining the car to my wife and I. We decided to purchase. Mike came back and again said he would honor the trade in values and price of the new car he quoted on the phone. Maxwell introduced us to Terrance Snow to complete the paperwork, offer us warranties and complete the transaction. Terrance was also very knowledgable and efficient. We signed the titles of both trade-ins, gave Terrance a check, got back with Maxwell and then in our new car and drove home. We were very satisfied and impressed with everyone we encountered at Bergstrom Cadillac. We would definitely recommend this dealership to anyone thinking of purchasing a Cadillac.

Great Service

Chris Eifert is a pleasure to work with and the reason I come back again and again. He assess your problem professionally, communicates it positively and gets the job done when he says he will. I know when the work is done it is done right.

Service Review

I dropped off my vehicle and even though it was not a Cadillac, they treated it as such. Went in for an oil change and received more than that for free. The gentleman ran the VIN and noticed there was an open recall so he fixed it. I'm pretty sure no other place would have done that so I am very pleased with my visit.

Excellent Service

Mike in service was extremely helpful. He took care of a rental car for my daughter & kept me informed of the progress of the repairs. He also sent me my garage door opener when I left it in the rental since I am a couple hours away from Madison. Really appreciated all of his help!

Good experience!!

I always have a very nice experience when I take my car in!! Gary is always there for me, and I'm always very satisfied!! Great people at Bergstrom!!!!

Randal Green, PhD. - Professional Educator

From the General Manager, Finance Department, and Sales, everyone was extremely professional , courteous, and sincere. I will recommend people to Bergstrom Cadillac - Madison. Thank you.

Great service

Everything was fine with the service, but my '13 XTS has noisy breaks and apparently Cadillac knows about this, but they do not yet have a fix.As an owner of a new luxury sedan, it is embarrassing and disappointing that they do not yet have a fix. Hopefully it comes soon.

Great service

The staff is always friendly and accommodating. I also appreciate them checking when my warranty ended and making sure I get in for a check before it expires.

Super sales team Mike Kennedy and Maxwell Miller

I was extremely pleased with the sales team of Mike Kennedy and Maxwell Miller. Unfortunately, I did not appreciate how we were treated by the finance manager, Vance (don't know his last name). Vance needs a course in guest service treatment.

great service and knowlegdable

As soon as we walked in the door we were greeted and felt very at ease. The staff was very helpful and knowledgable. Will shop there again and again.

My DTS

CHRIS MY SERVICE TECH IS A GREAT GUY. HE IS ALWAYS WILLING TO WORK WITH ME ON MY PROBLEMS AND KEEPS ME UP-TO-DATE AS TO THE STATUS OF MY CAR.GLENN!!!!!

Great service and very clean facilities

They diagnosed and fixed my oil leak in a very short time and made me much more relaxed as I thought there was a big problem with my car and there wasn't. I have always had great sevice and been able to get my car in and whatever I needed done rapidly.

Great service

The staff is always very courteous and service done on car is timely & reasonable. Able to make the appointment the day before. Service was done very quickly.

Rewarding Dealer Experience

I was missing one of the owner's manuals from our newly purchased 2013 Cadillac from your dealership. At my request, Chris Eifert ordered the manual and made sure that we received it. Chris also assisted us with some warranty work on our 2010 SRX and saw that it was completed to our satisfaction. It's always a pleasant experience visiting your dealership.

great customer service

Mike was very helpfull when I called to get an estimate and made a special effort to say hi when i dropped off my car.

Diagnosis and repair of my SRX.

Mike Keller and the Bergstrom team began the "repair" on Monday,Nov.18th and like scientists,stayed on the project until Thursday,Nov.21st when all problems were studied and solved. It was a lengthy process and worth the wait. I appreciate their expertise. Thank you. Kathy Smith( Mrs. Jerry Smith)

Great people

Stopped for air in the tires. My service manager noted that my oil was at 21% and suggested I get it changed while I was there. I appreciate him watching out for me. Now I can get on with the busy holiday season and not have to worry about squeezing in an oil change. It is all taken care of.

Excellent from Sales to Financing

Bergstrom Cadillac of Madison is a class act focused on total customer satisfaction. Everyone we interacted with from sales to financing was top notch and focused on our experience and needs. Bergstrom went above and beyond in helping choose and get a new car. I can honestly say we will be long time customers and recommend that others consider Bergstrom for their next vehicle.

Great Service - Very Clean Facility

As always, my Service Advisor did an excellent job getting my car in right away and taking care of the issues for my vehicle. It is always a pleasant experience bringing my car in.

Great Service!!

The folks at Bergstrom in Madison are outstanding at providing customer service. Caring, kind, persistent. Special thanks to Jacob Siverston, Mike Kennedy, Mike Keller, and Aron O. They take very good care of my vehicles and of me.

Clean, enjoyable facilities

I always enjoy my visits to Bergstrom . . . the cleanliness even in the garage work area is fantastic, the waiting area is very comfortable, the staff is friendly. Also enjoy the cold drinks, cookies, popcorn and newspaper. Waiting is enjoyable!

Great service, courteous, knowledgable people,

The service was very courteous and efficient. Mike Keller was prompt in seeing that the service, which in this case was the installation of a trailer hitch, was done in a timely manner. He stopped by several times to let us know about the progress of the job. The waiting area was comfortable.

Great Service

Mike Keller, gives me and our car his personal concern and efficient response. I've always been happy with the service at Bergstrom. Keep it up!T Morrison

Great service, clean environment, oh what feeling

Very professional staff, very clean environment, friendly which made me feel comfortable to be myself. I never thought I would ever own a Cadillac but with this staff working with me, I felt I could actually own a Cadillac, what a feeling, many thanks to Jacob, sales consultant and Vance in financing and everyone else who help make it possible. Thank you very much. Vance and I go back to the first car I ever leased at a different company and it was very nice to see him at Bergstrom Cadillac, in fact he enable me to lease 2 vehicles within a 2 month period, one for my son. But I met the sales consultant, Jacob Sivertson first who greeted me and we introduced ourselves to each other. I was very impressed on how knowledgable Jacob was on any Cadillac's year, make,models, performance, gas mileage, etc. Jacob does put in the hours, I was showing my daughter some used cars one late Saturday night and Jacob walks out and he remembered me from a week ago and we talked about the 2 different SRX's. One was a 2009 and the other was the newer model. I thought the newer model was the first made, I was educated and a lot more, but the fact is he stop and taken the time to talk, which time I didn't agree to any purchases, but that did sale me on making Cadillac my choice.

Talk about "Same Day Service"!!!!

On the morning of Wed 10/23/13, I was involved in an accident that totaled my 2010 Camaro. It was towed to Bergstrom from the scene of the accident while I was being transported to the hospital. When I arrived home from the hospital later that day, there were messages from the employees of Bergstrom on my voice mail stating they had seen the shape my car was in and were worried about me, hence "calling to check on your welfare/injuries sustained from the accident".That phone call alone from your employees speaks volumes as to their character and concern... I then went down to Bergstrom late Wed afternoon on 10/23/13 and spoke to Gary, Arron, and George about the accident, the totaled Camaro, and the need to get into a new car ASAP. I was crying and distraught by the loss of that beautiful Camaro, in a lot of pain physically from the accident, and worried sick about not having a vehicle to get work now. But, by late Wednesday night, the same day I wrecked the Camaro, the boys at Bergstrom, in particular, Dave, Torrance, and George himself had me in a new 2014 Cadillac, hassle-free and on "road again" by 9pm. Everyone at Bergstrom made what had started out as a terribly frightening and seriously depressing day for me on Wednesday 10/23/13, into a day to be grateful to and thankful for the all the blessings in ones life and for me, those blessings came in the form of all the employees' of Bergstrom Cadillac of Madison. Thank you to each and every one of you......Claudia

Good service

No problem very happy. On time and glad car was washed. Will consider buy another Cadillac next year. Satisfied with salesman that sold us are SRX.

Bergstrom Cadillac of Madison

Buying my new Cadillac Escalade went as smoothly as it could possibly go! The staff was extremely nice. We were made to feel very comfortable.

Got oil changed

Got oil changed, no problems. Waiting room is OK but TV was too loud until a customer turned it down. They even washed the car for free.

Great Service

I had some body work completed and they did a wonderful job. In addition, they completed regular maintenance at the same time - very fast turn-around.

Great service

From start to finish, all the staff at Bergstrom provided courteous, prompt, and quality service. My vehicle needed body work and regular service work performed. I am very pleased with the quality of both jobs. Thank you.

Bergstrom Cadillac - Madison

I have had my SRX for one year now and just cannot not say enough about the exteremely accommodating service I have received from the Bergstrom dealership. I have really only been in twice for oil changes and routine maintenance and they are quick to provide the service as well as provide me with a rental car so I can continue with my daily work schedule. This week, I took my car in due to a squeaking noise; again, they had all of the paperwork ready to go when I arrived and a the rental car all set up. I was on my way in a matter of 10 - 15 minutes. Later, in the day I recieved a call from Mike indicating they were able to locate the problem, ordered the appropriate parts and would have my car back to me within the next day. It was just satisfying to me that they could find the problem and were acting on getting it fixed as soon as they could. Again, I think Bergstrom is a very "Class Act" and I would recommend them to anyone. I am hoping to be able to continue to buy vehicles from them.

Bergstrom Madison

We've been with Bergstrom for our oil changes, repairs, etc. for years and always are treated well. Chris Eifert is wonderful and always helps with any issue we have with our vehicle. He's always friendly and courteous! I love the waiting area with great coffee and treats!

Dealership visit for service.

They were ready for me when I arrived and someone was there to help me as I drove in. My service adviser was tied up so the person who checked me in went to confirm and pick up parts while I waited for my adviser. Upon check out the adviser checked with me to determine any other issues we needed to address. I have a follow up visit to have those issues corrected. Very good experience. Thanks!

Enjoyable experience at Bergstrom Madison, WI

My Service Advisor, Mike Keller, was wonderful to work with and extremely helpful in getting me the service I was looking for. I would definitely recommend Bergstrom and Mike as someone to work with!

bought 2013 SRX

I have.purchased 3 Vehicles now from Bergstrom. I have had an excellent experience each time. This dealership treats their customers very well. This is my second Srx because of the safety rating on the iihs website.

Purchased an SRX

We worked with Jacob Sivertson and he did an excellent job with helping us find the vehicle that would work best for us and his knowledge of the SRX supersedes all expectations!

Nothing But Praise for Bergstrom Cadillac!

Experience with the service department was just what I expected from Cadillac. I was treated in a friendly and professional manner. Chris went over everything they would be doing and I received a rental car for the day without any cost to me. Car was finished on time and as promised! Thank you again!

purchasing a esclade

The experience was great. Everyone was very helpful and assisted to my needs. They care about their customers and that is the reason I returned back to Bergstroms. Dave Morell is a good salesman and he did everything he could to make the experience a great one. Follow up calls to be sure the vehcile was working ok and if I had any questions. Top rated service.

Bergstrom Madison

Dave was a great salesperson to deal with delivery was fast and informative. Will definetely go back.