Bergstrom Buick GMC

body shop and service

There has been an issue EVERY time my vehicle has been there, either with the paperwork or the work performed on my vehicle. Most likely the last time I will be there for anything.

Trade in low-ball

Gave us very low trade-in despite mint condition. Said we failed to respond to an air-bag recall...this was not true....we never got a recall notice. Then they changed the story.....said CarFax said our airbag was deployed.....another lie.....car was in one low speed fender-bender....airbag never deployed. They then said that even though CarFax 'maybe' wrong, they had to go by it. Sounded to us like CarFax and your dealer were in collusion to keep trade in below blue book. We were not impressed.

Won't Ever Return

My husband and I were interested in buying a vehicle here so we stopped by to look at our options. We looked at an Acadia, and the sales lady was very nice and helpful. Although we were looking at a new 2016 Acadia, she let us look at a used 2015 Acadia just to compare the differences between the two models. While we were looking at the used one, another very rude salesman started remotely beeping the car's locking system on us. I thought it was odd, but at first gave him the benefit of the doubt and thought maybe he did it on accident. Our sales lady stepped away for a moment to get an answer to one of our questions, and the rude salesman came back over and remotely locked the doors on the used Acadia on us and very rudely told us, "Sorry guys, I just sold this one. I know you thought it was funny when I was beeping it, but I wasn't joking around." He jumped in it and drove it away. I was surprised that he would do that to customers looking to spend more than $40K on a car, even though we weren't "his" specific customers. The used Acadia didn't even look like it had been vacuumed. What were we going to do to hurt it just by looking at it to compare it to the new Acadia that we were ultimately interested in? Our sales lady returned at that moment, and I told her how rudely the other salesman had just treated us. She looked shocked and I told her I wouldn't purchase a car from a place where we had been so rudely treated, even though it wasn't her fault. I would never want to deal with that man, and if we purchased a car there, I'm sure we would have to come in contact with him at some point. He obviously shouldn't be in sales or customer service. I'm ultimately glad it happened though, because I drove a new 2016 Nissan Pathfinder Platinum Edition the next day and we purchased it from different local car dealer where we were treated kindly and with respect. Our entire family absolutely loves my Pathfinder. And my husband loves it so much that he wants to buy one too when he replaces his car within the next year.

Great service and beautiful facility

I had a scheduled oil change appointment. When I pulled in the garage Lindsee W. came to my assistance immediately. She was extremely pleasant and helpful. A few days later I walked in the front door and asked a gentlemen to sync my phone to my car. He came out and synced it immediately. I love the fact that there is always a person to assist a customer without waiting. Thank you for the wonderful service and awesome facility. Penny Williamsen

Great experience!

Sue was amazing! We loved working with her and she truly wanted to help us get a vehicle that was in our best interest. Sue was extremely helpful and knowledgeable about the truck we were looking at. The second we walked in the doors everyone made us feel so welcomed and the facility was wonderful. Everyone was so kind and made our experience so memorable! We will definitely be back!

Friendly people, great service!

I recently bought a 2015 GMC Terrain from Bergstrom. I've dealt with other dealerships in the past and the service at Bergstrom has exceeded the other places by far. Ryan Bowden was able to help me out right away and pick out cars that fit in my price point. Ryan then pointed me to Andrew Heidl to help me out further. Andrew was great! I felt no pressure into buying a vehicle and he answered any questions I had. Even when I left him a voicemail with a question, he returned my call promptly. I couldn't be happier with my purchase! Thanks Bergstrom!

Best Dealer.

By far, the best dealer I have ever been to. It is worth your time.

Extremely Happy

What I currently enjoy most about going to your dealerships service department is going to Ann. She is so nice and kind. She always tries to fit you in when you have an emergency with your vehicle. She has served me a few times now and each time been just wonderful. She is a real asset to Bergstrom in my and my wife's opinion. Also, this time I use your courtesy car and your driver was extremely nice also.

Attentive employees, clean facility, on time.

The facility is always clean and orderly. Our service contact person is always courteous and helpful and the work is completed correctly and on time.

My first Buick experence

I purchased my first Buick yesterday, 10/29/14. It was the Encore Conv. package. I have always been badge loyal to Chrysler. The first thing I said to my husband when I got home is "sorry honey, your next truck is going to be a GM" just because of the customer service I received from Randy Roubal. Another thing I have never done is purchased from the first dealer I visited. He spent so much one on one time with me I knew everything about this car before I drove it home. (We are still trying to figure out what his new 2014 2500 Ram has to offer in the instrumentation. We were basically thrown the keys) It has only been one day, but I love my new Encore. Now to see how the service is "after the sale" I have definitely found my new salesman in Randy. I can't thank him enough!!

Positive experience

I purchased a GMC Terrain after weeks and weeks of looking and shopping around at every dealership in town. I had walked away from over 10 different vehicles because of the price and because of service issues at particular dealerships. I would recommend Andrew Heidl at Bergstrom Green Bay to all my friends and family. My experience was one of a kind and I appreciated the time he took to work with me and come up with a deal that was satisfactory for both parties. I appreciated his no nonsense kind of style. I love my vehicle and feel like a true "balla" riding in style! (Andrew, I hope you get to see this review!)

helpful,caring staff.willing to spend time

Bergstrom is the best.friendly staff,Randy Jenkins was fabulous to deal with He made the buying process gun.

Excellent customer service

I bought a 2014 Buick Lacrosse. The sales person, Randy Roubal, was very polite, helpful, and a pleasure to work with. The other staff members I was introduced to were very nice and welcoming and appreciative of my business. As a former Brennan customer, this makes me more comfortable working with Bergstrom.

Excellent and superior service!

We leased a 2014 GMC Acadia AWD from Doug Seeman. He was great and we would refer him to any of our family and friends. He made sure we were comfortable and that all we asked for was taken care of. Once the deal was done he did not stop there, he has since called and checked to make sure everything was going fine and to see if we are happy with our purchase. That means a lot in any business. Every one we came in contact with at Bergstrom was very professional. GIVE DOUG A RAISE!

Fast online response

So far only got info. I emailed Sunday night at 9 pm and got a response! Love that.

Super nice salesman and great facility!!

Randy Jenkins was super friendly, honest and down to earth with us and he helped me get the exact vehicle that I wanted and did everything he could to get us the right payment in my budget

TPMS

My appt was during the holiday season and there was a "skeleton" crew working. My service writer was also my service tech. He was very good at listening and reviewing my previous visits. I was extremely satisfied with his service, both on my car and with the way he treated me as a customer. (Brian)

Wonderful service

My husband and I are leasing a 2014 GMC Acadia. We are new to the leasing experience and our salesperson Ryan, and all the staff we worked with, did an excellent job walking us through the process. We are very happy with our purchase.

Great service

Stabilitrak/ABS warming came on. Called service garage to see if they could look at it, seeing as it was a Friday and I was scheduled to work the weekend. Wanted to make sure that the vehicle was drivable. Contacted Shaun in the service garage and they looked at it and came back with the diagnoses of some teeth missing. Vehicle was drivable. Scheduled work to be done on Monday Dec.30th. Appraiser came out, they gave me a loaner so I could get my errands done. Within a few hours they were calling that the vehicle was done. Quick, friendly service. Awesome, for such short notice. They squeezed me in to get the issue taken care of. Thank you

Great Workmanship & Service Manager

My only concern was when I called to let them know about the new error codes I was receiving the lady said I would have to schedule a new appointment ( which would be about a week) because this was now going to take more time than my appointment was set up for. After talking to service manager stating this was a safety issue he kept me in my original appointment.

Great Customer Service & Great Facilities

Overall a very good experience. Randy was very helpful and attentive, answered all of our questions. Customer Service was excellent. Your Starbucks machine is awesome.

Great service!

Mike was great! He took the time to answer my questions, researched when the last replacement air filter was done, and reviewed the point inspection on Christmas Eve! His efforts have given me a more positive perspective on Bergstrom.

I especially appreciated the free car wa.sh

Ann is so efficient and friendly it's nice to deal with her.The only problem is that you address e-mails to Gary. My name is Jean! I would really appreciate you correcting this.

Good Service, Noisy Lounge

The service was good and completed in less time than estimated. The new lounge is too open, making it really loud (noise from the showroom, people walking past to use the bathroom) and cold.

Great Service

This was the 2nd car we bought at Bergstrom GMC in Green Bay in the last 2 years. We worked with Ryan in Sales both times and he was knowledgable and a pleasure to work with. Will definitely do more business at Bergstrom GMC.

Great place to buy a car

Everyone did everything they could to make me happy and get me out the door with my new car. This process was very easy even though I was out of state.

The BEST PLACE FOR SERVICE !!!!!!!!!! !!!!!!!!!!!

THE BEST IN GREEN BAY !!!!!!!! The friendliest dealer in the state of Wisconsin..... Now I am all set for my trip to see my son in Florida ... Ann Emmel is the greatest SERVICE ADVISOR IN GREEN BAY !!!!!!!!!

Very impressed with my first visit to your shop!

I am a new customer with Bergstrom I was pleased with all aspects of the service. And I especially enjoyed the treats in the customers' lounge after a long day of Christmas shopping! Thanks!

GUEST FRENNDLY GREAT CLEAN PLACE

OUTSTANDING SERVICE BEST IN THE BERGSTROM WORLD. DOVE 50 MILES NO APPOINTMENT GOT IN RIGHT AWAY. VERY FRENDLY AND UP BEAT. ANN DID AN OUTSTANDING JOB

Shawn Bierhals delivers on Customer Service

Shawn Bierhals continues to do an outstanding job at customer service for me. Handle all my concerns and sat down with me after to review and discuss other maintenance items to consider. Shawn is a great guy who treats customers with respect and courtesy. I will use Shawn in the future. Ken M. Filled in for Shawn when I dropped off my car early. He helped me check in and get a rental, all in short order so I was able to get to work on time. Great job from the service area.

Service length of time

It took two hours before I was informed as to the progress of the diagnosis as to my problem. Once my brake problem was discovered then only one of the front wheels were fixed. After a road test it was determined that the second front wheel needed repairs also. I would have to ask the question if there was a front end brake noise why were not both wheels looked at. As it was it took an extra half an hour. I have never waited so long before being informed as to the fix needed. This is not typical of your service.

service time was good; waiting area clean and neat

Ann Emmel was my service consultant and she could not have been more efficient. I believe she is a true asset to the Bergstrom dealership.

Great service.

Randy Jenkins could not have been more helpful. The whole experience was amazing. I'd go back in a heartbeat. Extra effort was made to be sure customers were comfortable during the process.

Great service, very professional

I really feel like a guest rather than just a customer when I bring my vehicle in for service. Everyone on your staff is a pleasure to deal with.

Great/friendly/Speedy service and repair

Brought car in, no appt. Service Tech hopped in car with me to listen to my concern with noise I had and he diagnosed it immediately. Left car for repair, had a shuttle drive me home and within 2 hours, shuttle was picking me up at home to pick up repaired car. Great service and timely manner. Thanks.

Great staff, good deal

It all came together quite quick but we are very happy with the results. We love our new Arcadia and would recommend Bergstrom to anyone interested in buying a car.

Nice comfortable setting

It takes alot of time to purchase a new car, but each person that I was with was very helpful and their customer service was wonderful.

NEW VEHICULE PURCHASE

THIS IS NOT THE FIRST TIME THAT I HAVE BOUGHT A VEHICULE FROM A BERGSTROM DEALERSHIP, AND I WAS NOT DISAPPOINTED THIS TIME, EITHER. THE SALESMAN WAS VERY KNOWLEGEABLE AND TREATED ME WITH RESPECT AND COURTEOUSNESS. MY ENTIRE EXPERIENCE WAS VERY FAVORABLE.

Great service with outstanding facilities

I was greeted warmly by Shawn, processed quickly, and the service was completed before the promised time. Great service from caring people! (BTW, I selected the "Excellent" star above and got no indication the selection was accepted.)

Excellent Dealership

Randy Roubal does a nice job with his customers and the entire staff including the service department does a fine job of helping cutomers. Like the newly remodeled store! Great Job!

SRX FUN with a great staff!

Everyone one at the dealership was open & friendly. Randy Roubal was my salesman, he was wonderful, well informed about the cars, eager to help with all my questions & concerns. Jerry helped in finance & was just as wonderful. I had a great experience, your dealership puts most of the others in Green Bay to shame. Your staff is A one. I would return & tell my friends to stop in for their car needs. Thank you, Susan House in Kewaunee, WI

New Look and Pleasant Employees

Best experience of the three I have had at Bergstrom. Was impressed with the new customer lounge! Very comfortable! Thank you!I still go to my Brennan service person -but am treated well by all I meet there.

Great Service and explaination of what was done.

Ken Marquardt was very informative all the time they were working on my car. Great service! I will be back when I need anything else looked at. Good Job by all!

Honest, patient, stand-up people.

They were unable to find the cause of one of my truck issues, however, they did not charge me for that line item then either. Makes me much more likely to return if I can ever nail down the symptoms enough so they can find and fix it.

Wonderful experience at Bergstoms

All the sales people are so good. They are so friendly and explain everything. I really feel good about coming in to Bergstom's Green Bay.

Wonderfull people to work with

My car broke down and I called Bergstrom (unfortunately you do not tow vehicles) and i was directed to a local towing company. With in 1 hour the tow company was able to pick the vehicle and myself up. This was about 4:00. From the service writer to the technician that worked on my car, people stayed late and got me out there just after 6:00. Being from out of town, i wasn't sure how I would be handled. Everyone that I dealt with was extemely helpful, coutieous and a pleasure to work with. I was very impressed and truly thankful. (and the car ran great!)

Exceptional Experience

I love buying trucks from Sue S. at Bergstrom Green Bay! I won't buy anywhere else! If you need anything see Sue. She was spectacular from out first interaction through delivery.

Great experience

The waiting area and Starbucks coffee machine are great! Everyone was so courteous and pleasant. It was a joy to wait for my oil change and tire rotation.

Great service!

Very friendly. Very helpful. Explained everything so I understood. Prompt service. Always offer anything to make me comfortable while I wait. Follow up phone call.

Great facility, excellent communications

Car in for major repairs due to an auto accident. Your staff did well keeping me informed. My only reason for not 'extremely likely' was I had to bring it back for a 2 minute fix on something that should of been done before I picked it up.

great service. clean and neat facility

I brought in my 95 year old mothers 1999 Buick, with 42,000 miles, for Winterization. All went well until I asked for a replacement of the volume control knob on the radio. That's when I was told it would cost $49.00. I believe in profit but this knob can't cost 25 cents and to try and sell it for $49.00??? Needless to say my otherwise pleasant experience ended on a less that pleasant note.

Exceptional Service

Excellent customer service! Our salesman Mike Mogan did an exceptional job! He was very informative and very helpful in helping us purchase our new car. We would defiantly recommend Bergstrom of Green Bay!

Smooth experience

It was very chaotic with remodeling going on and several cars going in and going out but it went very smoothly and I can't wait to see all the newly remodeled areas next time.

Bergstoms

I came in to the shop at 4:55 pm to get my tires rotated . I didn't realize the shop techs went home at 5pm. The person at the front desk said he would see if someone would stay late to do the job. He came back and said someone would stay later to rotate them. 20 minutes later my car was complete and to my surprise they had also washed my car. I love this place.

Excellent service

This was the first time I brought my new car in to be serviced.I was not expecting such good service. Was very pleased that you washed the car.

Great Service

They did a great job. And when I went to pick it up he was very nice and explained everything to me so I understood what was fixed. When I got home I got a call saying there was no charge and will be canceling my charges to my credit card right away. I am every please with them.

Great experience overall

My entire experience was great!!! My salesperson, Randy Jenkins was extremely helpful, as were the rest of the staff, including Jim Stein in finance and Craig Komp the General Manager.

good service, overworked employee

In respect to the customer waiting area it is very apparent that the work of three people is placed upon one individual. I would hope that this situation doesn't extend into the care of my car.

great sales person

overall it was a great experience. with it being a new relationship I hopeful it carries the same quality characteristics of other business relationships I am used to having. I was somewhat disappointed on the dealerships ability to negotiate additional items after the sale.

Pleasant experience in car buying

We found our Salesman, Randy Roubal to be very accomodating. He gave us a fair price & we are happy with the extended warranty. He was very helpful with the checking of the back tire vibration we noticed. and was very pleasant to deal with.

Satisfied customer

I was in for an oil change, and Ann Emmel helped me. The service department appeared to be busy, but Ann got me in and out in about an hour. Good job!

Average Experience

Ann made special arrangements to get me a loaner car while I had new tires put on as well as an alignment. She also covered the cost of the allignment because one was performed only a month or two ago but the rear was not set correctly and severly wore my tires. I also waited three hours that time. I was happier with the service this time.

Bought New 2014 GMX 4X4

Working with Sue, Mark and Ryan to settle a trade value and truck purchase price was easy and low pressure. I like the new remodel too!

High praise for Collision Center

Our car was damaged in an accident, once the estimates were done and the claim settled, the body shop went to work and returned our car quickly and very well done!! We could not be happier with the service. Thank you.

great service

Sue was very helpful and knowledgeable. She made sure i got the vehicle that best suited me and a payment i could afford.

Service appointment

I called to get an oil change and was told I couldn't get in. I gave them a window of 3 days. I took it to another store. I wouldn't consider that good customer service

Just a little repair.

Everything went just as stated and with perfect results.

pleasant experience

We were extremely impressed with the professionalism and the high level of service we received from Andrew Heidl. He was well versed on all the vehicles we looked at or test drove. His knowledge of the features of the vehicle we purchased, the GMC Terrain Denali, was exceptional. His technical skill level in all areas, including setting up our Blue Tooth features on our smart phone, was outstanding. In summation, he made buying a car a very pleasant experience for us.

Car shopping.

Things were going well until the salesperson began to talk "down" to me and made a crude and demeaning remark about me looking at another dealership. His comment left me cold, i was no longer interested in talking to him in spite of the fact that he had the vehicle/vehicles I desired.

? need for some repairs

After looking at the original parts, I don't feel the brake job needed more than a clean up. Pads where still half there, rotors could have been turned. Rear shoes were not left for my inspection as asked. Your cost of turning rear drums was way excesive

Excellent Experience!!

Very professional staff. Very accommodating. So far so good!

Customer Service - Job #1

The experience for my wife and I was positive from the very beginning. While we enjoyed our previous vehicle, the dealership we purchased it from could use a few tips from Bergstrom. We have had our new vehicle for only a few weeks, and I can tell that we would not hesitate to purchase a future one from the same dealership.

Excellent Service

Everyone was helpful and very friendly. Our salesman Darrell Naze was outstanding!! He took the time to make sure that we felt comfortable with our purchase decision. He spent over an hour with us sitting in the vehicle in their parking lot explain how everything worked.

Jessica K.

I Purchased my vehicle on a Monday from Bergstrom Appleton Buick GMC and upon arriving home realized it had a headlamp out. I was able to come to this dealership, which is closer and have it replaced, I received very prompt service in scheduling to get me in on Wednesday morning and replace the bulb. Everyone involved was extremely helpful!

Decisions

Went in looking for a used car. Throughout the test drives wound up leasing a new one for the same price as the used one. New car, better deal. Glad we took the time to listen to the salesperson, helped make the decision easy.

MADE A WRONG A RIGHT!!!

My experience with Bergstroms of Green Bay didn't start out being such a good one AT ALL!! However, once they were aware of the severity of my issue they were quick to respond with many options (all of which I could have lived with) They went above and beyond to make sure I didn't end up leaving there an unsatisfied first time customer of theirs. Special Thanks to Darrell Naze, Thor Gilbertson, Jerry Collins & the rest of the Green Bay Sales Team

Great place!!

Had a great experience car buying. Katelynn was great.

Jan

Great deal great place.

PC12312011

A very pleasant salesman. They didn't have a vehicle which met our budget.

Mr. Ken Chriske

I was very pleased with Ryan Miller's proffessional approach as a Sales Associate and he was very informative on all aspects of the vehicle I purchased. He had a strong product knowledge and was very courteous in his presentation.

Very friendly sales staff

Amy was a pleasure to work with!

Great buying experience

We just bought a pre-owned Chevy Traverse from Bergstrom. Although we live 2 hours away, the whole process was very easy. The salesperson (Amy) found us several vehicles that fit our "wish list" from their large selection of vehicles around the Green Bay area. When we decided on the Traverse, she had it all ready for us to see, and we drove it away 2 hours later. The whole process was very efficient and stress-free.

Service Dept

Their service manager was the best i have ever delt with in 40 years of buying cars. I have bought a number of cars from the same sales rep and he is also excellent.

Purchasing Experience --- Excellent

Sales staff worked hard to find just the right fit for us. Would highly recommend them.